Social Work Case Management Guide for Insurgent Returnees

explain the limitations of confidentiality, DSWD Social Work Case Management Guide
for instance, some of the information
shared may be accessed and used by COVID-19 pandemic which also poses
other individuals or agencies involved a risk to the health and safety, not only
in the IR’s reintegration; and (c) obtain of the case managers, but also to the
the expressed consent to the interview, clients and to the communities they
in writing or verbally, of the IR and visit. (see also 3.3. in this section).
other interviewees.10 In addition to the 17. The case assessment is only
information provided by the social as good as the quality of information
workers, the IRs must also be given the gathered on the biopsychosocial-
privilege of being informed and consent spiritual profile of the IRs, their
sought as an umbrella clause for future capabilities and strengths, as well as
data utilization.This is another way for information on the environment where
trust building. they will be reintegrated, with emphasis
13. The social worker shall also secure on the person in the environment
the interviewee’s permission to record context. The assessment in the social
the activity, especially if audio, video case study should contain the following
or other forms of digital recording will discussions:
be used. The purpose of the audio
and video recording and how it will 17.1. Current social functioning of
affect and contribute to the helping the IR: biopsychosocial-spiritual
relationship. Ethics in video recording assessment in relation to the
and audio recording has to be specified demands and expectation of the
and standardized based on existing society
protocols that will not violate the rights
of the IRs. 17.2. Readiness of the IR for family or
14. All individuals engaged in community reintegration;
gathering information for IR case
management shall sign a Non- 17.3. Readiness of the family
Disclosure Agreement (NDA). or community for the IR’s
15. The safety and security of IR case reintegration;
managers when conducting field-based
activities such as family and community 17.4. Categorical statement of the
visits are critical considerations in issues that needs to be addressed,
planning such activities. It is important and prioritization according to
that security arrangements are made urgency and strategic value to
for the social worker or field personnel, facilitate reintegration;
and coordination with the AFP, PNP,
the barangay is undertaken prior to the 17.5. Features of the issues identified:
visit. Coordination can also be done causes, factors contributing to
with government agencies or CSOs that its continuation (including the
already have a good relationship with degree of IR indoctrination on
the community to vouch for their safety. violence as a valid response to
16. Anotherconsiderationisthecurrent discontent);

10 See Appendix H for Informed Consent Form 17.6. Implications of not addressing
the issue to the successful
reintegration of IR into
mainstream life;

17.7. Potential for changing the
situation of the IR: capabilities,
interests and aspirations of the
client, resources and protective
factors in the environment to
support change.

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DSWD Social Work Case Management Guide

Phase Four: Planning 4. Socio-economic mainstreaming
4.1. Employment referral
Under the Planning Phase, the case 4.2. Self-employment / micro-
manager and the IR come up with enterprise development
a plan that is oriented to the client’s
needs, interests, current capabilities On the other hand, regardless of E-CLIP
and potentials. It also recognizes eligibility, case managers and IRs must
that the active participation of the discuss and draw up an Intervention
client in defining the changes that he Plan. An Intervention Plan contains
or she wants to happen in life, and the information on the goals, objectives
actions to get there, is critical, thus, it and activities, as well as the tasking and
should be grounded solidly on a person- timeframe for the accomplishment of the
in-environment assessment, and the activities. It is assumed that objectives
assessment of the client’s current level are met by successfully carrying out its
of social functioning, motivations, and corresponding activities, which in turn,
potentials. contributes to the realization of the goal.

In the case of E-CLIP-eligible IRs, The development of the intervention
the Former Rebel Reintegration plan must also take into consideration
Plan (FRRP) Checklist11 is filled out and the beneficiary’s cultural background and
submitted in order for the IR to avail of the resources the individual/community
the E-CLIP services and assistance. It presently has access to. This ensures
provides an outline of some of the issues that the plan will be appropriate and
that the social worker and client can sustainable. The intervention plan shall
work on together, including concerns include services and activities generally
on: directed at building capacities for
mainstream living and supportive family
1. Social protection and community environments.
1.1. Health and medical
assistance A good intervention plan is oriented
1.2. PhilHealth membership to outcome i.e. the desired change
1.3. Issuance of identification one wants to achieve. It has SMART
cards and certifications objectives:
1.4. Educational assistance
1.5. Other social protection 1. Specific: the desired change
packages is stated in clear terms; it avoids
using ambiguous wordslike
2. Healing and reconciliation “empowered,” “justice,” “healing,”
2.2. Psycho-emotional needs instead operationalizes these ideas
2.2. Community reconciliation so that they are more concrete (e.g.
2.3. Life skills training “the client is able to / has obtained
/ has accomplished…”)
3. Legal, security, and disarmament
3.1. Legal counsel services 12 2. Measureable: the more concrete the
3.2. Security guarantees objectives are, the easier it is to measure
3.3 Disarmament if they are achieved or not; methods of
3.4. Relocation assistance

11 See Appendix K for the FRRP format
12 Refer to the section on “Other Cases Involving FRs” on page 22 for discussion on case management with FRs with pending legal cas-
es.

34

measuring can include self-reports of the DSWD Social Work Case Management Guide
client, observations, or use of specific
tools like assessment scales are meeting with the returnee,
providing or facilitating access to
3. Attainable: the objectives are realistic material and non-material support,
because they are grounded on the referral to other service providers,
current life situation and capabilities and mentoring on certain skills,
of the client and the material and non- among others.14
material resources available. 2. The intervention plan can be
initially drafted by the social worker,
4. Relevant: the client and social then presented to the returnee for
worker agree on the prioritization of feedback and validation.
issues to be addressed and how 3. If family-based activities are
these are to be addressed; both see the included in the intervention plan,
value of accomplishing the objectives to the concerned family members
facilitate the client’s reintegration shall also be consulted prior to
finalization of the plan. It is important
5. Time bound: the timeframe for to get them to “buy-in” on their
accomplishing the objectives is clear role in the successful reintegration/
and realistically set. Objectives can be normalization of the returnee.
set for the immediate (in the next few 4. Other stakeholders to the
days or weeks), short (in six months or intervention plan shall also be
so), medium (a year or so) and long-term consulted on its feasibility or for
(three years or more). additional inputs prior to finalization
of the plan, are the AFP/PNP,
Intervention plan objectives can pertain the barangay (as represented by
to bringing about positive changes its chairperson), the returnee’s
on the returnee’s knowledge (e.g. on custodian, attending physician,
resources and opportunities available in therapist or spiritual counselor (if
the community), skills (e.g. interpersonal any).
skill, livelihood skills, financial literacy), 5. If the returnee’s family is under
attitudes (e.g. rejection of violence as the Pantawid Pamilyang Pilipino
response to stress or life crisis), and Program (4Ps), the concerned
behaviors(e.g.communityvolunteering), municipal or city link shall also be
among others (OPAPP, n.d.).13 consulted. It will also be necessary
that the case manager and the
Case managers may be guided 4Ps link are synchronized in their
by the following for Intervention intervention plans since both plans
Planning: involve the returnee’s family and
community.
1. Eachobjectiveintheintervention A helping contract is drawn up after the
plan should have a corresponding finalization of the intervention plan. It is
activity or activities, which, when important that the returnee agrees on
carried out successfully, will lead the goals, objectives, activities, tasking
to the accomplishment of the
objective. Examples of activities

13 The OPAPP publication, Healing and Reconciliation Guidebook for Former Rebels, is a good reference for case managers as re-
gards FR reintegration activities at the individual, family and community levels. (See also Appendix I).
14 See Appendix J for sample intervention plan format

35

DSWD Social Work Case Management Guide

and timeframe of the intervention plan. agencies per assessment of the LSWDO/
Case Manager.
The helping contract is not a legal 2. Non Center Based Intervention
document. It only serves as formal In some cases, IRs return directly to their
engagement between the case own homes in the community instead of
manager and the client. Because it is staying in facilities. Similar interventions
in written form, it can help minimize as those in the Center-Based may apply
misunderstandings on the intervention to them based on the assessment of the
process in the future. Both the social LSWDO. These interventions, however,
worker and the returnee should have a will be provided outside of a facility.
copy of the signed helping contract. On the other hand, non-E-CLIP
eligible IRs may receive Community-
As with the intervention plan, the helping Based Restoration and Reconciliation
contract may be revised to address new Interventions, a complex solution of
or emerging concerns from the situation good governance, socio-economic and
of the returnee that may affect the results psycho-social interventions that would
of the reintegration work. allow IRs to express their frustration,
pain, and guilt, and divert their energies
Phase Five: Implementation to a productive life with their families
and Monitoring and communities.
The IR’s progress based on the
Under the Implementation and intervention plan will be regularly
Monitoring Phase, the intervention plan monitored. This includes what had
is applied, and the returnee’s progress been achieved and learned, what were
based on the plan will be regularly the gaps and challenges, and how were
monitored. these gaps and challenges addressed.
It is also important to document the
E-CLIP eligible IRs may either receive client’s experiences. The results of the
Center Based or Non-Center Based monitoring will serve as the basis in
E-CLIP Interventions depending making evidence-based decisions on
on whether they were referred to a whether details of the intervention plan
temporary shelter or returned directly to need to be revised.
their homes or families in the community: Periodic evaluation shall be conducted
through a case conference to determine
1. Center Based Intervention progress of the case and readiness
Based on the Intervention Plan, of the client for integration in the
LSWDOs or designated case managers community. This shall be done in the
shall implement programs and services presence of the case manager together
for IRs who have been referred to with stakeholders from other involved
halfway homes or facilities, such as, agencies. Participants to the case
but not limited to the following: (1.1) conference may include the returnee’s
livelihood planning; (1.2) skills training; custodian, physician, mental health
(1.3) financial management training; professional, supervising personnel in
(1.4) orientation on job opportunities or the temporary protective shelter, legal
actual job referrals; and (1.5) educational/ counsel, barangay chairperson, and
vocational training programs. Other
assistance may be provided after the IR
is discharged from the facility. IR may
also be referred to other concerned

36

spiritual counselor, among others. If the DSWD Social Work Case Management Guide
returnee’s family is enrolled in the 4Ps,
the concerned municipal or city link is As much as possible, implementation
also included. of planned activities should follow the
Monitoring meetings shall be on a sequence and details as stated in the
weekly basis in the first three months intervention plan. However, the social
after signing the helping contract. worker should also recognize that the
Afterwards, monitoring meetings may personal and external context of the
be more frequent (e.g. every other day) helping relationship is also dynamic.
or less (e.g. once a month), depending Several factors may affect the strict
on the returnee’s situation and need.15 implementation of the intervention
There is a need to establish criteria plan, including changes in the personal
to assess this frequency required. For circumstances of both returnee and
example, those who have displayed worker, changes in policies, availability
anxieties and fear may be visited weekly of resources and support from other
or best practices from the ground may stakeholders, and the community
be included. dynamics itself if the returnee is not in
There should also be a prearranged a temporary shelter.
coordination with the barangay The returnee should be informed and
members of informal leaders in the area consulted about any necessary
in case an emergency occurs and the IR deviation from the intervention
needs to contact their social worker. plan if this occurred. Changes in
The principle of confidentiality shall the intervention plan should also be
be observed in all activities in which documented, to include the agreements
the returnee’s case will be discussed. with the IRs.
Aliases or pseudonyms may be used
when referring to the returnee or in Phase Six: Evaluation,
case conference documents, as well as Reintegration and Closure
deletion of other identifying information
(e.g. addresses, contact information). In this Phase, information from the
No photos of the returnee shall be used periodic monitoring done in Phase Five
in case conference documents. Social will be evaluated to determine progress
workers shall adhere to the principle of and readiness of the IR to reintegrate in
confidentiality at all times except when the community.
the safety and security of IRs are at stake. If the client achieves progress as shown
In these cases, other professionals may by evaluation results, reintegration into
be involved to help manage the case.16 the community will be done. The IR
Principle of no absolute confidentiality undergoes mainstreaming into civilian
follows and this should be included in and productive life and the government
the consent form given during the intake undertakes measures to assist in the
process. transition and attend to the IR’s socio-
economic well-being, as well as their
security and safety, psychosocial
and legal concerns. If not, gaps will

15 This monitoring is for the purposes of FR case management, and is differentiated from the monitoring related to the implemen-
tation of E-CLIP. Per DILG-DND JMC No. 2018-01 (Section XIII / B) monitoring of E-CLIP enrollees’ progress in reintegration shall be
done one month after their discharge from the LGU Halfway House or temporary protective facility, and every three months thereaf-
ter for a period of three years. Case managers may be asked to contribute information to E-CLIP reports.
16 See Appendix M for Non-Disclosure Agreement form

37

DSWD Social Work Case Management Guide

be evaluated and implementation of meet the militant’s psychological
interventions will continue with needed and material needs are provided.
modifications. The closure of the case should be
What makes for a “successful mutually agreed on by the social worker
reintegration/ normalization” in and the returnee. Closure of the case
mainstream society may vary from can be considered by the social worker
individual to individual, owing to the and the returnee under the following
uniqueness of their experiences and conditions:
the meanings they attach to them. 1. Thehelpinggoalsandobjectives
There are commonalities, however, in
the definitions:17 were already achieved;
2. The returnee is assessed to be
1. Peace with oneself which relates
to bodily health and well-being, already capable to sustain the
mental health, sense of self- positive changes from the social
worth and dignity; work intervention without active
support from the LSWDO;
2. A stable family life in which 3. The returnee is already self-
the client is able to identify sustaining and needs minimal
as member, relationships are support from the LSWDO and
healthy, and there is a measure other government agencies on
of economic security; and the concerns of everyday life in
the community;
3. Able to contribute to their 4. The returnee has transferred to
community through productive another location longer within
work, service, and active the jurisdiction of the LSWDO;
engagement in its processes. 5. The client is no longer interested
to continue with social work
Other concepts to ensure successful engagement, as indicated by
reintegration/ normalization are as lack of cooperation, and/or non-
follows: appearance; and
6. The Reintegration / Normalization
1. Disengagement process has been completed.
Returnees do not rejoin a radical Pertinent questions in this regard are
organization or undertake violent the following:
acts on their own. 1. What changed in the returnee’s
situation since the Intervention
2. Counter Planwasimplemented?Changes
A radical’s affective, pragmatic, can refer to the client’s personal
and ideological commitment to an
extremist organization.

3. Break Ties normalization/
Reintegration/
transformation is not likely to
succeed unless these ties can be
broken and alternative means to

17 Consolidated from the results of the FGD and interviews conducted with E-CLIP enrollees and their families, specifically for the
purpose of developing this case management guide. The FGD and interviews were conducted with select participants from Regions
IV-A, X, XI and Caraga, from August to September 2020.

38

views, capabilities, family life and DSWD Social Work Case Management Guide
external environment.
2. Transfer of case to another
2. How have these affected the agency, for instance, from a DSWD
effectiveness of the current track residential facility to the LSWDO for
of interventions? community reintegration; or from
the LSWDO to a DSWD facility for
3. What changes should be made, temporary protective shelter and
if any, to the Intervention center-based interventions.
Plan to facilitate the client’s Enrollment in E-CLIP is for three years.
reintegration to mainstream It is possible that the helping goals and
life? objectives are not yet accomplished
after three years. In this situation, only
The above evaluation can be done on the enrollment of the client in E-CLIP
a semestral or annual basis, or when is ended, i.e., he or she is no longer a
substantial progress in the reintegration priority in the services under the said
plan is expected to have been program. The social worker and the
accomplished. The case conference can client can agree on the extended terms
be a venue for case evaluation. of the helping relationship, based on
The final evaluation is oriented to case their evaluation of the progress made
closure. (See 5.6 and 5.7 below for and what else is needed to reach the
conditions for case closure). It entails the conditions for case closure.
case manager and the FR assessing the Similarly, the social worker and the client
results against the goals and objectives may also decide on case closure after
of the intervention plan, the case three years, even if not all the helping
management process, and the quality goals and objectives were achieved.
of service delivery. The social worker The case manager shall prepare a
shall consult the multi-disciplinary / case summary report as part of the
inter-agency team involved in the case documentation on case closure. This
management if case closure is already report includes highlights of the
feasible. process and extent of intervention goal
The closure of the case should be achievement.
mutually agreed on by the social worker If the case management is to be
and the client. The FR’s family should transferred to another agency, the case
also be informed and prepared for the manager shall prepare a case transfer
case closure. summary report which contains the
Some situations in which the transfer highlights of intervention plan progress
of case management is necessary are and accomplishments up to the date
the following: of transfer, and recommendations for
future action.
1. The client transfers to another
location no longer within the Phase Seven: After care
jurisdiction of the LSWDO
employing the social worker / The long-term goal for after care is that
case manager; the IRs are fully integrated in mainstream
society and living a normal life without
fear.

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DSWD Social Work Case Management Guide

The discussion on after-care services 1. Insurgent Returnees with legal
happens during the case closure process. cases
The necessity and nature of after-care This refers to former rebels who have
services is mutually determined by voluntarily surfaced but have pending
the client and the social worker. These legal cases filed against them, whether
can include psychosocial services, these have been filed prior to their
participation in family services or group joining the armed group, or in relation to
work, referral to other agencies, and their activities while in an armed group.
further capacity-building activities.
After care services may be provided by Having a legal case shall not discriminate
the PSWDO, CSWDO or MSWDO; it against the IR from accessing social
may be provided in coordination with welfare services, including E-CLIP
the DSWD, other government agencies enrollment if eligible. In this situation,
or civil society organizations. the case management will require
coordination with relevant agencies for
Other cases involving Former provision of legal assistance to the IR, as
Rebels, Former Violent Extremists part of the IR’s human rights. Free legal
and Children in Situations of Armed assistance may be obtained from the
Conflict Public Attorney’s Office, the Commission
The process described above is largely on Human Rights, and the Integrated
informed by the E-CLIP procedures, Bar of the Philippines. The social worker
and policies (e.g. department orders) may also be called upon by the court to
operationalizing E.O. 70 through this provide pertinent documents to aid its
program. There are, however, cases, determination of culpability in the legal
or situations wherein some of the case filed against the IR.18
procedures might not apply, or not
adequately discussed in the policies If the IR is placed in a Halfway House, the
to date, but are encountered by social Halfway House has custodial function
workers engaged in FR reintegration over the IR.
work. This section presents guidance on
these cases based on the current practice Cases of IRs who are also persons
of LSWDOs and recommendations deprived of liberty (PDL) shall likewise
from stakeholders during DSWD public be handled by social workers, however
consultations on this Case Management modifications to the forms and delivery
Guide. of services may be undertaken in view of
the current legal status and situation
of the IR. This may be done in
coordination with social workers and

18 From Turning a House into a Home: A Handbook on Administering Halfway Houses for Former Rebels (Taskforce Balik-Loob, Feb-
ruary 2019), the following guidelines shall be observed by Halfway Houses in situations where FR has a pending legal case:

a. Custodial management for former rebel/s with pending court cases may be placed under the responsibility of the half-
way house.
b. The Halfway House Administration shall be responsible in taking care of the former rebel whose custody was entrust-
ed to them, whose participation in activities and privileges, and whose duration of stay may be subject to conditions that may
be set by a competent court.
c. In coordination with the local PNP or AFP units, the Halfway House Administration is responsible in transporting the for-
mer rebel to attend court hearings or during consultations with his/her legal counsel.
d. The legal counsel of the former rebel should be allowed access to visit his/her client any time.
e. In coordination with local AFP or PNP units, extra security measures may be put in place to ensure that the former
rebel/s cannot escape from the custody of the Halfway House Administration.
f. Updates on the case of the former rebel/s shall also be included in the report of the Halfway House Administrator to the
E-CLIP Committee.

40

DSWD Social Work Case Management Guide

and other concerned persons or offices extremist groups identified by the Task
within the jail and prison management Force Balik-Loob who have surfaced
system. The case manager can also beginning July 1,2016, as well as
work with the family of the FR or their qualified beneficiaries. As E-CLIP
some of the interventions under the Enrollees, they will undergo a similar
reintegration plan, for instance, on process as indicated for FRs.
children’s education, skills training and In handling FVEs, the push and pull
livelihood development. factors discussed in Chapter 2 of this
Guide are to be considered, including
2. Insurgent Returnees who were moral, psychosocial, cultural, and
NPAs in the Barrios (Militia ng Bayan) religious factors. It is recognized that
NPAs in the Barrios, also known as Militia some FVEs are driven by religious
ng Bayan (MBs), provide mass support to beliefs, hence interventions should
the CTG movement. MBs who voluntarily involve religious leaders to share correct
return to the folds of the law undergo the interpretations of teachings as part of
same process as the former members the array of interventions for FVEs.
of CTGs who were regular NPA and are
entitled to the same interventions, with 4. Insurgent Returnees who are
the following exceptions: members of the KAPATIRAN
This refers to members of a breakaway
2.1. They are not entitled to group of the CTG, formerly known
livelihood assistance amounting as the Rebolusyonaryong Partido ng
to PhP50,000.00 from the DILG Manggagawa-Pilipinas/ Revolutionary
(per the DILG-DND JMC 2018- Proletarian Army / Alex Boncayao
01); Brigade/ Tabara-Paduano Group
(RPM-P/RPA/ ABB /TPG). The group
2.2. They are not required to signed a peace agreement with the GoP
undergo deradicalization, unlike in the year 2000.
the FRs who were Regular NPA, Having signed the Clarificatory
since deradicalization is only for Implementing Document (CID) in 2019,
armed members of the CTG. which spells out the multilateral, inter-
agency implementation of a three-
3. Former Violent Extremists year Normalization Plan to mainstream
The E-CLIP coverage was expanded to their members as productive citizens
include Former Violent Extremists (FVEs) of the community, KAPATIRAN
upon the signing of Administrative members have already been provided
Order 25 s. 2020, which amends AO with socio-economic and institutional
10 s. 2018. AO 25 mandates the transformation support interventions.
national government to pursue genuine Social workers are to continue
reintegration of former rebels and monitoring the progress of the
former violent extremists by providing KAPATIRAN members within the three-
a complete package of assistance year Normalization Plan period or
specifically tailored to their needs and beyond.
those of their respective communities. Case Management of Members of the
Under AO 25, FVEs are former KAPATIRAN are included in this Guide
members of the Abu Sayaff Group,
Maute Group, and other violent

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DSWD Social Work Case Management Guide

generally under the non-E-CLIP eligible In some cases, there may be a need for
IRs process flow. However, details of additional efforts from the Case Manager
this, considering the peculiarities of the to ensure that the CIAC understands
KAPATIRAN, still need to be fleshed and agrees with the intervention plan.
out. This will be the subject of further There may be a need to tap assistance
discussions. from family members or community
and religious leaders to ensure that the
5. MNLF Members intervention plan for the CIAC would be
In the case of the MNLF, discussions for the best interest of the CIAC.
on the MNLF Transformation Program is Case managers should be prudent in
ongoing as of the writing of this Guide. deciding or recommending the turnover
This will be appended to the Guide as of CIAC to their families, legal guardians
soon as it is available. or nearest kin particularly if it was known
that these have been instrumental to
6. Children involved in armed conflict their recruitment to the armed group.
(CIAC) This may result in further harm to the
These are persons below 18 years old children if they are reverted back to the
involved in armed conflict as courier, armed group by their parents or care
guide guide, spy, combatant or in any providers after they have been already
similar capacity who are rescued or rescued.
surfaced to government forces or any Currently, guidelines on the case
other agencies or individuals. management of CIACs are being
The procedures stated in the DSWD developed by the DSWD in coordination
Administrative Order No.84 s. 2002 with the COuncil on the Welfare of
(Procedures in the Handling and Children. This will be appended to the
Treatment of Children Involved in Guide as soon as it is available.
Armed Conflict) shall guide the case
management of this client group. The 7. Other Similar Groups
DSWD MC No.03 s.2020 (Revised Members of other similar groups may
Guidelines in the Implementation of surface after the writing of this Guide.
Executive Order No. 70, Series of 2018) Their case management may also be
also states that children in situations of based from this Guide, subject to the
armed conflict are considered victim- peculiarities, as well as laws and guiding
survivors, and “shall be provided with policies of the said groups.
special protection from all forms of abuse
and violence pursuant to R.A. 11188
and other existing child protection laws
safeguarding the rights of children.”19
On the part of the LSWDOs, which
may be the receiving unit of rescued or
surrendered CIAC, they shall coordinate
with the DSWD Field Office to turn over
the CIAC for case management.

Section VI/6. Available at https://www.dswd.gov.ph/issuances/MCs/MC_2020-003.pdf

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DSWD Social Work Case Management Guide

DSWD social workers providing financial assistance to former rebels in Region XI. Photo
courtesy of DSWD Field Office XI.

Part 5

DOCUMENTATION AND
DATA MANAGEMENT

Pursuant to Republic Act 10173 also known as the Data Privacy Act, all concerned LGUs, and
the LSWDOs in particular, should have a data management system applicable to the handling
of FR information. Specifically, the purpose of this data management system is to:
1. Protect the concerned FR from any unauthorized use of their personal information that is
highly sensitive and confidential;
2. Gather and organize data and information which is required by the E-CLIP Program; and
3. Define a system that will serve as a repository for all data and information to ensure the
accessibility, reliability, and timeliness of the data for its users.
The DSWD social workers can also refer to MC 03 s.2020 (Section VI/4) for additional guidelines
on E-CLIP data management.
Another reference relevant to data sharing is Executive Order No. 2 s.2016 on the Freedom of
Information, as well as the exceptions to its coverage which are pertinent to ensure the security
and safety of FRs.

The terms of the Data Sharing Agreement between member agencies of the Task
Force Balik-Loob shall also be observed.

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DSWD Social Work Case Management Guide

The Task Force Balik-Loob launched the writing or verbally. If unable to sign
Former Rebel Information System (FRIS) one’s name, a thumb mark can be used
in 2019 and upgraded it to the Enhanced with the clause that the content has
FRIS (E-FRIS) in 2020, with the intention been explained in their capacity and
of utilizing this as the central database of understood by the IRs.
all FRs that also identifies demographic The social worker shall also secure the
indicators that can influence strategy interviewee’s permission to record the
and policy for programs developed to activity, especially if audio, video or
aid them in their new life in mainstream other forms of digital recording will be
society. To date, guidelines are yet to used.
be released as to the use of this system All individuals engaged in gathering of
by government agencies other than the FR information (or handling FR data in
AFP. Said guidelines shall be tested if general, including processing, storage
doable upon its issuance. and retrieval) shall sign a Non-Disclosure
The LGU may have their own database Agreement (NDA)
system, however, this system should be All interviewees shall sign a voluntary and
separated from other existing databases informed consent prior to the interview.
and be lodged at the office of LSWDOs.
Hard copies may be retained at their Data Storage
office filing cabinet, but to ensure safety,
paperless, and accessible data, a system Physical documents pertaining to
may be developed for data protection the FR’s case (e.g. copies of personal
and storability. identification, birth certificate, printed
intake sheets) shall be compiled in one
Data Collection folder individually. The folders will be
labeled and filed according to case
TheinformationonFRsiscollectedmostly number and pseudonym assigned to
through interviews and compilation the FR. A filing cabinet with lock shall
of relevant secondary data or reports. be used for storing the case folders. The
Documentation may be in print or digital storage of such information shall be kept
format (e.g. photos, audio, video). in a secured place.Indicate the length of
time for this filing, will this be perpetual
The principle of confidentiality and if not how will the data be disposed of.
conditions regarding data privacy Electronic documents shall be stored
shall be upheld by the social worker in a computer (desktop or laptop)
at all times in the gathering of FR specifically assigned for the sole use
information, and in all matters relating of FR case management. Each FR case
to the case management in general. shall have its own password-protected
document folder in the computer.
Before starting the interview, the social
worker shall: (a) state the purpose of Data Access
interview; (b) explain the limitations
of confidentiality, for instance, some Only the FR, the assigned case manager
of the information shared may and her or his supervising social worker
be accessed and used by other shall have full access to the FR case
individuals or agencies involved in the documents.
FR’s reintegration, or for other purposes;
and (c) obtain the expressed consent of
the FR and other interviewees, in

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DSWD Social Work Case Management Guide

DSWD social workers and members of the AFP during the distribution of packages to EO 70
beneficiaries during RTF-ELCAC Serbisyo Caravan. Photo courtesy of DSWD Field Office II.

Parties requesting for access to the FR The case manager and the LSWDO
case documents (e.g. the FR’s lawyer, shall at all times be guided by the
and for legal purposes) should do so in principles underlying the Data Privacy
writing. Act of 2012, and the E.O. 02 s.2016 on
The request letter shall be addressed the Freedom of Information, as well as
to the LSWDO head. The LSWDO shall the Data Sharing Agreement between
determine the extent of data that can be member agencies of the TFBL, taking
shared, and submit its recommendations into consideration the best interests of
to the local E-CLIP Committee for the FRs, in their assessment of the merits
approval. If the request is disapproved by of FR information requests.
the LSWDO, this shall also be reported
to the E-CLIP Committee. Data Use
The FR shall be informed of parties
requesting full access to their case Information collected on the FR shall
documents, and shall be consulted be primarily used for case management
regarding the approval or disapproval purposes, including for referral and case
of the request. conference (See guidelines on Data
The PSWDO shall inform the party Sharing).
requesting for FR information about the Use of any or all FR case documents
decision (e.g. approved, or disapproved) for any purpose apart from case
through writing. management shall be subject to
A generic social case study prepared approval of the LSWDO, as represented
by the social worker can be released by its head, and the E-CLIP Committee.
to parties requesting a detailed report These other purposes may include, but
on the FR (e.g. for purposes of therapy, not limited to agency or technical
application to financial assistance), reports, research, and academic case
subject to approval of the LSWDO and studies i.e.for teaching or training.
local E-CLIP Committee. Identifying Parties requesting the use of FR data
information such as names, addresses should do so in writing; approval or
and contact details can be edited out disapproval of the request shall also be
as necessary. in writing.

45

DSWD Social Work Case Management Guide

DSWD social workers and members of the AFP during the distribution of packages to EO 70
beneficiaries during RTF-ELCAC Serbisyo Caravan. Photo courtesy of DSWD Field Office II.

The request letter shall be addressed identifying information,e.g. addresses,
to the LSWDO head. The LSWDO shall contact information in case conference
determine the extent of data that can be documents. No photos of the FRs
shared, and submit its recommendations shall also be used in case conference
to the local E-CLIP Committee for documents.
approval. If sending the FR documents through
email or through any electronic means
Data Sharing is necessary, the case manager shall, as
applicable:
For referral services

Certain FR personal information may Edit the identifying information in the
be shared with other agencies as may documents to be sent as follows:
be required in order to avail of their
programs and services. This should be 1. The FR’s name shall be replaced
indicated in the consent form and signed by case number and the assigned
at the beginning of the intake interview. pseudonym;

The case manager can also use the 2. Other names in the document
LSWDO as the point of contact of (e.g. names of family members)
referral agencies (e.g. as mailing address shall be represented by their
or contact phone number) if there are initials;
security issues or to protect the privacy
of the FR. 3. Current residence of the FR shall
For case conferences be identified by municipality or
city location only; and

All individuals participating in the case 4. Create a password for each
conference shall sign a Non-Disclosure document to be sent; the
Agreement. password shall be known only
The principle of confidentiality shall be to the recipient of the email.
observed in all activities where the FR’s
case willbediscussed.Ameasurethatcan For the general public
be implemented in this regard is the use The E-CLIP Committee shall collate,
of aliases or pseudonyms when referring on an annual basis, relevant statistics
to the client, as well as deletionreferring on FR reintegration work and its
to the client, as well as deletion of other accomplishments, and publish these
online and in print for public information.

46

DSWD Social Work Case Management Guide

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47

DSWD Social Work Case Management Guide

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crisis-what-we-knowand-dont-knowso-far

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DSWD Social Work Case Management Guide

Memorandum from the Executive Secretary dated 24 November 2016. “Inventory exceptions
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DSWD Social Work Case Management Guide

Republic Act No. 9280 “An Act to Institute Policies to Eliminate Trafficking in Persons
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APPENDICES

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DSWD Social Work Case Management Guide

Appendix A

Government Assistance for the Reintegration of Former Rebels

Table 1 below shows the government agencies which provide assistance to facilitate
reintegration of former rebels, as listed in the E-CLIP Handbook (2019). This is not a
comprehensive listing by any means, and only a few of them are specific to E-CLIP
enrollees, or FRs in general.

Many provincial and city government units have Halfway Houses for FRs, and
serve as venues for center-based interventions. Although programs and services
offered in Halfway House may vary from LGU to LGU, standard interventions include
de-radicalization programs, social healing and reconciliation, spiritual and moral
enhancement, health and wellness, sports and other physical activities.19 In addition
to Halfway Houses, LGU may also have regular welfare programs and services that
can be tapped for FR reintegration (e.g. educational and scholarship assistance).

Apart from government agencies, civil society organizations and the private sector
may have services that can also be extended to FRs.

The LSWDOs and case managers are encouraged to map out local service providers
and resources which can be mobilized for the FR’s reintegration, whether these
are specific to FRs, or for the general welfare of indigents and other marginalized
groups (e.g. indigenous peoples, women and children, people with disabilities, solo
parents, senior citizens) to which FRs may also belong.

Table 1 List of government agencies involved in the reintegration of former
rebels, assistance provided by each agency, access to assistance provided and

requirements

Government Assistance Provided How to Access /
Agency (asterisk indicate that Requirements
assistance is specific to E-CLIP
Department Primary requirements (other
of Interior enrollees) documents may be required):
and Local Livelihood assistance (Php 50,000)*
Government20 • JAPIC certification
Reintegration assistance (Php • E-CLIP enrollment form
21,000)*

Immediate assistance (Php 15,000)* Requirements:
Firearms remuneration (amount • JAPIC certification
depends on kind and condition of • E-CLIP enrollment form
firearm surrendered)* • Property turn-slip
• Technical inspection report
• Cost valuation certificate

19 See Turning a House into a Home: A Handbook on Administering Halfway Houses for Former Rebels (Taskforce Balik-Loob, Febru-
ary 2019) for more detailed information on Halfway House admission requirements, and on the programs and services it offers.
20 The DILG also provides a PhP 5 million fund to support LGU construction of Halfway Houses for FRs

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National For construction of new house (Php List of qualified beneficiaries is
Housing 450,000)* provided by Provincial E-CLIP
Authority21 For remodeling of NHA housing unit committee to NHA for further
Department awarded to FR (Php 450,000)* evaluation and processing.
of Agriculture The list is based on application
For repair, rehabilitation or improvement and screening of FR.
of existing housing unit of FR (maximum Coordination with DA office in
of Php 100,000)* the region
Provision of various implements
including vegetable seeds, planting
materials, livestock, rice seeds and farm
machinery

Department Ownership of agrarian land* List of FR beneficiaries is
of Agrarian provided by Provincial or
Reform City E-CLIP committee to
the Regional DAR Office for
evaluation and processing.
The list is based on application
and screening of FR.

Department Alternative Learning System Coordination with the local
of Education • Basic Literacy Program (for learning DepEd Schools Division Office

basic literacy and numeracy)
• Accreditation and Equivalency

Program (for those wanting to
complete their basic education)

Department Primary care services at the Rural Health Coordination with LGU
of Health Unit and Barangay Health Service of
LGU
Maternal care services
Post-partum care services
Neonatal and child care services
Adolescent health services
Geriatric care services
Immunization services
Family planning services
Laboratory and diagnostic services
Nutrition
Prevention and control of communicable
and non-communicable diseases
Oral health services
Mental health services
Smoking cessation
Control of substance abuse
Hospital services available at LGU and
DOH-retained hospitals
No balance billing policy
Medical assistance program

21 See also Annex G of the E-CLIP Welcomer’s Handbook for the guidelines for the provision of housing assistance to FRs

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DSWD Social Work Case Management Guide

Department DOLE Integrated Livelihood and Coordination with regional or
of Labor and Emergency Employment Program local DOLE office
Employment (DILEEP)
• Kabuhayan Program for livelihood

project
◊ Individual: starter kits for

livelihood activities such as
massage, cosmetology electrical
servicing, etc., or Nego-Kart
which includes vending cart and
raw materials
◊ Group of 15-25 members:
maximum of Php 250,000 capital
◊ Group of 26-50 members:
maximum of Php 500,000 capital
◊ Group of more than 50 members:
maximum of Php 1 million capital
• Tulong Pangkabuhayan sa Ating
Disadvantaged / Displaced Workers
(TUPAD) Program: emergency
employment of not more than 30
days

Department Major programs* (See DSWD AO No.14 General requirement: Filled out
of Social s.2018) DSWD general intake sheet
Welfare and • 4Ps – Modified Cash Transfer and E-CLIP endorsement to
Development • Social protection package / financial DSWD Field Office for further
assistance evaluation and processing
• Cash for work / food for work (See DSWD AO No.14 s.2018 for
• Livelihood initiatives complete listing)

Department Pondo sa Pagbabago at Pag-asenso • Coordination with provincial or
of Trade and (P3): initial loan of Php 20,000 for start- regional DTI office
Industry ups with less than one year track record
Cooperative One Town, One Product Next Gen: • Requirement: DTI Training
Development assists in leveling up products through Certificate (awarded after
Authority innovation and improvement of quality, completion of required DTI
product design, standards compliance, skills and entrepreneurship
marketability etc. trainings)
Coordination with provincial or
regional DTI office

Negosyo Center: promotes ease of
doing business and facilitating access
to services for micro, small and medium
enterprises (MSMEs)

Technical assistance in the organization Coordination with local CDA
and registration of cooperatives office

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Land Bank of Access to lending program Initial requirements
the specifically for former rebels (per • JAPIC Certification
Philippines Memorandum of Agreement • Evidence of age (must be at
between LBP and Task Force Balik-
Loob)* least 21 years old)
• No pending legal case (a

qualified beneficiary of the
E-CLIP enrollee may avail of the
lending program if FR has legal
case)

Public Commitment to provide assistance Coordination with PAO
Attorney’s to FRs facing legal charges in Coordination with TESDA
Office connection to their membership to
the CPP-NPA-NDF

Technical • Special Skills Training Program
Education (SSTP): provides training program
and Skills scholarship to former rebels and
Development indigenous peoples; includes
Authority22 free skills training, assessment,
entrepreneurship training, training
support fund (Php 100/training
day, and starter kit*

• Regular TESDA scholarship
programs (not specific to FRs,
and for FRs who have already
completed the SSTP): Training for
Work Scholarship, Special Training
for Employment Program, Private
Education Student Financial
Assistance

22 See also TESDA Circular No. 9 s.2018 on “Empowering indigenous peoples and cultural communities through TVET and reintegra-
tion training for former rebels”.

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Appendix B
DSWD Programs and Services for Reintegration FRs23

Programs and Criteria
Services • To be eligible, FRs must have a JAPIC Certification and must be

Pantawid endorsed by the E-CLIP Committees of LGUs
Pamilyang Pilipino • FRs and their families must be included in the Listahanan as
Program (4Ps)
the standardized targeting system or until a new standardized
targeting system is adopted by the government, pursuant to Rule
V. Selection of Qualified Households and Criteria for Eligibility
stipulated in the IRR of Republic Act No. 11310 (The Pantawid
Pamilyang Pilipino Program Act)
• The family has to have at least one (1) child aged 0-18 years old,
or has a pregnant member at the time of registration
• FRs and their families must be willing and committed to comply
with the program conditionalities under RA No. 11310 and its
IRR.
• Families already enrolled in the Pantawid may no longer be
enrolled as a new beneficiary. However, those who have inactive
status may be reactivated and updated especially if there are
additional/new family members who are eligible in the program
who need to be included / added.

Assistance to The provision of AICS services is pursuant to DSWD MC. No. 11 s.
Individuals in Crisis 2019 (Revised Guidelines on the Implementation of Assistance to
Situation Individuals in Crisis Situation).
FRs and their families must be endorsed by the E-CLIP Committees of
LGUs.
FRs must present their JAPIC Certification with picture to avail of the
AICS. In addition, taking into consideration the peculiarities of their
circumstances, documentary requirements for assistance indicated in
DSWD MC. No. 11 s. 2019 may be modified for FRs, per assessment
of the social workers concerned.
The provision of financial and material assistance to FRs and their
families shall be based on the assessment and recommendation of the
LSWDO and the Department’s social workers, duly approved by its
authorized officials.
The types and rates of assistance for FRs shall be based on the
parameters indicated in DSWD MC No. 11 s. 2019 and its subsequent
amendments, if any.

23 DSWD MC 3 s. 2020 (Track 1)

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Sustainable • Eligible FRs may be provided with Livelihood Settlement Grants (LSG)
Livelihood amounting to a maximum of Twenty Thousand Pesos (P20,000.00)
Program each.

• The LSG will be provided on a per family basis with one or more
Former Rebels who are at least 18 years old and with E-CLIP
endorsement. In case the FR representing the family is 16-17 years, a
consent from the legal guardians or parents must be submitted.

• Only FRs that have JAPIC Certification, were endorsed by the E-CLIP
Committee, passed the above eligibility criteria and successfully
underwent the processes as stipulated in Annex G of MC No. 3, s.
2020 may be provided with LSG.

• FRs who are not eligible for Pantawid due to the absence of 0-18 year
old children or pregnant members may be entitled to SLP.

• Individuals or families that are in the conflict-vulnerable and/or affected
areas may be provided with SLP assistance subject to eligibility
assessment and availability of funds. The barangays or municipalities
must be endorsed by the concerned RTF-ELCAC or the NTF-ELCAC
prior to SLP’s conduct of activities.

Other DSWD • The eligibility or requirements of FRs and their families in the programs
Programs per enumerated in MC No, 3, s. 2020 shall be in consonance with existing
assessment laws and policies.
of social
worker

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Appendix C
Initial Interview Form24

INITIAL INTERVIEW FORM (35 minutes)
(May be conducted together with Needs Assessment tool)
As of ____________________________

Name of Interviewer: ____________________________________________________
Office and Designation: __________________________________________________
Date of Interview: _______________________ Date of Submission: ________________

This initial interview is being conducted by the_________________________________
to determine the urgent needs of former rebels as a requirement for E-CLIP enrollment
and immediate assistance.
You will be asked to answer several questions; These will Include details about yourself
and your family;
Your participation in this interview is voluntary. Should you decide to participate in this
interview, please know that you have the right to withdraw at any time during it. conduct,
Please feel free to ask questions before and during the interview. At the end of this
interview you will be asked to validate and confirm your responses to the questions. All
Information obtained will be kept strictly confidential.
Thank you.

I, the undersigned, have been briefed properly by the interviewer as regards to the nature
and purpose of this initial interview. I give my full consent to participate in this activity.

________________________________ ________________________
Signature over Printed Name Date

Name of encoder: ______________________________________________

(Last Name, First Name, Middle Name)

Office and Designation: __________________________________________

Date Encoded: _________________________________________________

(MM/DD/YY)

24 DILG-DND JMC 2018-01 (Annex B)

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Appendix D
E-CLIP Enrolment Form25

25 DILG-DND JMC 2018-01 (Annex C)

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Appendix D.1
Needs Assessment Form 26

26 Healing and Reconciliation Tools and Session Designs (OPAPP, n.d.)

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Appendix E
Sample Safety Plan Format 27

27 Adapted from Healing and Reconciliation Guidebook for Former Rebels (OPAPP, n.d.)

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Appendix F
FR Custody Form 28

28 Healing and Reconciliation Guidebook for Former Rebels (OPAPP, n.d.)

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Appendix G
Profiling Interview Form 29

29 Healing and Reconciliation Guidebook for Former Rebels (OPAPP, n.d.)

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