REPUBLIC OF DJIBOUTI
Unity - Equality - Peace
MINISTRY OF EDUCATION AND VOCATIONAL TRAININGS
ENGLISH FOR LOGISTICS
AND TRANSPORT
DESIGNED AND WRITTEN BY :
MRS. HIBO HASSAN ELMI MR. RAMY ABDO MOHAMED
Teacher Teacher
MRS. MARIAM CHIDEH ABDI MR. MAHAMOUD MOHAMED
Pedagogical advisor
BARKAD
Pedagogical advisor
MRS. HOUSSEIN DJAMAH ALI MRS. MOUNA SOULEIMAN HASSAN
concepteur- Teacher
DEKA ABDILLAHI OMAR
Teacher
Validated by :
MR. ABDILLAHI OSMAN DAHER MR. MAHDI OMAR ADEN
Formateur Pedagogical advisor
Under the supervision of :
MR. ABDIKARIM AHMED HERSI
Inspector of English - IEMS
Center for Research,
Information and Production
of the Ministry of Education
EDITORIAL FOLLOW-UP : Mrs. Charifa Ahmed Chami
GRAPHIC COORDINATION : Mrs. Zamzam Mohamed Bogoreh
GRAPHIC DESIGNER : Mrs. Nima Bouh Assoweh
ILLUSTRATIONS : M r. Abdikani Bachir Fourreh
PICTURES : Mrs. Asma Mahdi Houssein
COVER PAGE DESIGNER : Mr. Moussa Ali Miguil
The General Director of the CRIPEN, Mr. SAID NOUR HASSAN would like to thank for
their participations :
l Dr Gena Rhoades from the Regional Language Office (RLO)
l USA Embassy
ISBN : 978-2-38083-248-8
© CRIPEN - Édition 2021
PREFACE
English for logistics and transportation is a book for grade 10 of transport and logistics in the
vocational streams. It is based on the following key principles:
The learner is considered as a manager of his/her own improvement, capable of taking the
learning process as his/her own responsibility. She/he should therefore be encouraged to
develop autonomy and critical thinking.
What the learner does and how she/he processes information during the lesson is to be the
focal point of the teaching/learning process.
The book is organized in themes that consist of logistics and transportations, it supplies
the learner with the target vocabulary and commonly used expressions in both fields.
This textbook gives the learner a chance to explore and recycle language through various
activities. Furthermore, it enables him/her to smoothly transit from one lesson to the next
without getting confused.
Each unit consists of three lessons that share common topics, and every lesson starts
icebreaking activity that activates the learner’s prior knowledge and leads him/her to the
upcoming lesson. Vocabularies and lexical words from the field are repeated throughout the
book in order to help the learner and give him/her the confidence that comes with familiarity.
For a balanced learning, the four main skills are considered of equal importance and have
been almost evenly spread throughout the book with a balanced weighting.
The book consists of a preface, scope and sequence, a review module, a series of 30 lessons,
3 consolidations.
We do hope the practitioners and the learners will find the material relevant, useful and
varied. More important though, we hope the material will be exploited so as to interest the
learner and lead him/her towards the ultimate goal: Learning how to learn.
The Author
Foreword
The reform of general secondary education launched in 2010 is in line with that of basic
education and is articulated in a relevant and coherent and relevant way to the vocational
high school education. It will lead to the establishment of a new Djiboutian technical and
vocational high school diploma in June 2016.
This in-depth reform of programs, didactics tools and teaching methods, do not only aim to
meet the social, cultural and economic needs of our country, but also to promote an opening
to the outside world.
This English for logistics and transportations for grade 10 technical schools, is the result of
joint effort among national and international experts;
Under the leadership of the English language teaching inspector, a team of
pedagogical advisors, high school technical teachers, CRIPEN‘s lay out artists and graphic
designers, develops textbooks with innovative teaching and learning approaches that allow
students to be actors of their own learning which is also embodied with the 21st century life
skills.
In this book, students discover through the pages logistics and transportation terminologies
and give students sufficient time to digest and reuse in real life like situations.
In addition to these, the proposed lessons comprises of activities and exercises have been
designed to prepare logistics and transportation high school students for the professional
baccalaureate exam (BAC Pro).
The four main skills of the language are presented in this book of equal importance and
have been almost evenly spread throughout the book with a balanced weighting.
This textbook is accompanied by a teacher’s guide and a CD that go with the textbook and
enhance better listening and understanding for the students.
Finally, you should be proud of the fact that in our country, we have qualified English
professionals who are able to design high quality and authentic English for specific purpose
textbooks of technical Secondary Education.
Dear Students and teachers I am convinced that you will get the most out of this textbook
to accompany you the best in achieving the goal of quality teaching learning, which is the
priority of the Ministry of National Education and Vocational Training.
Now, this textbook is yours, make good use of it.
Moustapha Mohamed Mohamoud
Minister of National Education and Vocational Training
Unit one: International logitics.......................................................................................................... 7
Lesson 1.Supply chain..................................................................................................................................8
Lesson 2Careers in logistics......................................................................................................................13
Lesson 3 Working in an international team........................................................................................18
Unit two: Transport.....................................................................................................................................24
Lesson 1 Maritime transport.....................................................................................................................25
Lesson 2 Overland transport.....................................................................................................................30
Lesson 3 Air transport..................................................................................................................................36
Unit three: Warehouse.............................................................................................................................42
Lesson 1.The parts and functions of a warehouse..........................................................................43
Lesson 2 The parts and functions of a warehouse..........................................................................51
Lesson 3.The parts and functions of a warehouse......................................................................... 54
Consolidations (Unit 1, 2 and 3)........................................................................................................60
Unit four: Health and safety................................................................................................................62
Lesson 1 Hazardous materials and activities....................................................................................63
Lesson 2 PPE and safety equipment.....................................................................................................68
Lesson 3 Creating a safe warehouse....................................................................................................73
Unit five: The logistics office..............................................................................................................78
Lesson 1 Working in an office.................................................................................................................79
Lesson.2 Ordering goods........................................................................................................................... 84
Lesson 3 Arranging deliveries................................................................................................................. 89
Unit six: Delivery....................................................................................................................................... 94
Lesson 1 DELIVERY PROCESS................................................................................................................. 95
Lesson 2 DELIVERY NOTE........................................................................................................................ 102
Lesson 3 HANDING OVER THE GOODS................................................................................................ 108
Consolidations (Unit 4, 5 and 6)........................................................................................................114
Unit seven: Receiving goods...............................................................................................................116
Lesson 1 Conducting quality control.....................................................................................................117
Lesson.2 Accepting or rejecting goods................................................................................................ 122
Lesson 3 Putaway..........................................................................................................................................127
Unit Eight: Dispatching goods............................................................................................................134
Lesson 1 Picking goods from the warehouse for dispatching....................................................135
Lesson.2 PACKING.........................................................................................................................................141
Lesson 3 dispatching documents............................................................................................................147
Unit nine: Inventory....................................................................................................................................152
Lesson 1 Measuring stock levels.............................................................................................................153
Lesson 2 Stock discrepancies...................................................................................................................158
Lesson 3 Inventory management.............................................................................................................163
5
Unit one: International logitics............................................................................................7
Lesson 1.Supply chain...................................................................................................................8
Lesson 2Careers in logistics...................................................................................................... 13
Lesson 3 Working in an international team........................................................................ 18
Unit two: Transport......................................................................................................................24
Lesson 1 Maritime transport......................................................................................................25
Lesson 2 Overland transport......................................................................................................30
Lesson 3 Air transport...................................................................................................................36
Unit three: Warehouse..............................................................................................................42
Lesson 1.The parts and functions of a warehouse............................................................43
Lesson 2 The parts and functions of a warehouse............................................................51
Lesson 3.The parts and functions of a warehouse............................................................54
Consolidations (Unit 1, 2 and 3)..........................................................................................60
Unit four: Health and safety..................................................................................................62
Lesson 1 Hazardous materials and activities......................................................................63
Lesson 2 PPE and safety equipment.......................................................................................68
Lesson 3 Creating a safe warehouse.......................................................................................73
Unit five: The logistics office..................................................................................................78
Lesson 1 Working in an office.....................................................................................................79
Lesson.2 Ordering goods.............................................................................................................. 84
Lesson 3 Arranging deliveries..................................................................................................... 89
Unit six: Delivery............................................................................................................................94
Lesson 1 DELIVERY PROCESS.....................................................................................................95
Lesson 2 DELIVERY NOTE.............................................................................................................102
Lesson 3 HANDING OVER THE GOODS.....................................................................................108
Consolidations (Unit 4, 5 and 6)............................................................................................114
Unit seven: Receiving goods...................................................................................................116
Lesson 1 Conducting quality control.........................................................................................117
Lesson.2 Accepting or rejecting goods.....................................................................................122
Lesson 3 Putaway..............................................................................................................................127
Unit Eight: Dispatching goods................................................................................................134
Lesson 1 Picking goods from the warehouse for dispatching........................................135
Lesson.2 PACKING.............................................................................................................................141
Lesson 3 dispatching documents................................................................................................147
Unit nine: Inventory.......................................................................................................................152
Lesson 1 Measuring stock levels.................................................................................................153
Lesson 2 Stock discrepancies.......................................................................................................158
Lesson 3 Inventory management................................................................................................163
In a perfect supply chain,
warehouses would have no place.
As yet though, the perfect supply
chain doesn’t exist, so warehousing
is essential to maintain an efficient,
uninterrupted flow of materials and
goods from source to point-of-use.
{quote source: https://www.
logisticsbureau.com/about-
warehousing/}
1. Read the quote. Why do we need warehouses?
2. What’s the main purpose of a warehouse?
3 . Would you like to work in a warehouse?
1.1 Supply chains 1.2 Careers in logistics 1.3 Working in an
international team
SPEAKING: Showing somebody SPEAKING:
around READING: SPEAKING:
VIDEO: Warehouse layouts A2 GRAMMAR: VIDEO:
A2 GRAMMAR: will and shall A2 VOCABULARY: A2 GRAMMAR:
A2 VOCABULARY: Parts of a WRITING SPEAKING: A2 VOCABULARY:
building WRITING SPEAKING:
SPEAKING: Warehouse 77
functions
Lesson 1.1 Supply chains
Speaking: Meeting new people
I. Listen to a conversation between three V. USEFUL PHRASESPut the words in the right
people who work in logistics. Which person … order to make phrases for checking names.
1- spell / How / that? / you / do
2- your name. / I’m sorry, / didn’t catch / but I
3- right? / that / Is
4- you? / call / can / What / I
5- pronounce / Did / correctly? / name / I / your
1- manages a large number of people? VI. PRACTICE complete the conversation
2- owns a business? with phrases from Exercise V. Then listen to
3- organises transport? check.
A: Hello. My name’s José Gómez Iglesias.
II. USEFUL PHRASES Listen again. Choose Pleased to meet you.
the correct words to complete the sentences. B: It’s nice to meet you too, er … (1) _____
1- Excuse me / you. A: No problem. My full name is José Gómez
2- Can I join / meet you? Iglesias, but my friends call me Pepe.
3- It’s happy / nice to meet you. B: Aha. And (2) _____
4- Really? It’s / That’s interesting. A: You can call me Pepe.
5- Do / May I introduce my manager? B: Thanks. Er … (3) _____
6- That / This is Abdourahman. A: P-E-P-E.
7- I’m / It’s pleased to meet you. B: B-E-P-E? (4) _____
8- Show / Tell me more about your company. A: No, not quite. It’s P-E-P-E.
B: It’s nice to meet you, Pepe. (5) _____
III. WHICH phrases (8–1) in Exercise II can A: Yes, perfect.
you use …
a. after you meet somebody new?_____,____ VII. PRACTICE work in small groups. Use
b. when you don’t know somebody, but you the phrases from Exercise 2 to introduce
want to talk to them? _____,____ yourselves and to show that you’re interested.
c. to introduce another person? _____,____ Use phrases from Exercise 5 to check everybody’s
d. to show that you’re interested? ____ names.
IV. READ the advice in the box. Which VIII. USEFUL PHRASES Match the words from
people in the conversation followed the advice
(II-I)? Listen again to check. the conversation with the meanings.
Intercultural skills checking people’s names 1- an employee a. a business
1- When you meet a person for the first 2- a company b. a place where
time, always ask for their name and listen 3- a manager people work
carefully. Make sure you can pronounce their 4- an office c. a group of people
name properly. _____ 5- a team who work together
2- Try to use the person’s name later in the d. a person who
conversation. _____ and _____ works for a business
3- When you tell somebody your name, say e. the leader of a
it slowly and clearly so that they can un group of workers
derstand you. _____
IX. ROLE-PLAY Repeat the role-play with
your own ideas.
8
Lesson 1.1 Supply chains
Listening: An introduction to supply chains
I. SPEAK Show your partner three things that IV. LISTEN Listen to a short presentation
you have with you today (e.g. a phone, a pen, about the supply chain. Check your answers
some shoes). Discuss these questions.You can to Exercise III.
guess if you’re not sure.
1- Where did you buy each thing?
2- Which country does it come from?
3- How did it travel to you?
II.Logistics vocabulary look at the diagram.
match the words with the meanings. V. listen again Are the statements true (T)
or false (F)?
consumer distributor manufacturer
raw materials retailer supplier 1- The raw materials for a phone include
1- : a business that makes complicated things plastic and electronic parts.
from simple things. 2- Suppliers sometimes sell things to other
2- _____ : the person that uses a finished suppliers.
product. 3- The woman mentions four different ma
3- : a business that sells raw materials to nufacturers.
other businesses. 4- Distributors buy from retailers and sell to
4- _____: a shop or another place where manufacturers.
ordinary people buy things. 5- Supply chains can be very complicated.
5- _____ things that come from the ground or 6- The woman works as a supply chain
from plants and animals. manager.
6- _____: a business that buys products from
manufacturers and sells them to retailers. VI. LANGUAGE Complete the extracts from
the presentation with prepositions from the
III. PRACTICE work in pairs. discuss the baobx.out along at at from
questions.
1- If you supply something to somebody, from into to
do you buy it or sell it ? 1- Take a look _____ your phone.
2- Look at the picture of a chain. What do you 2- Just think_____ how that phone ended up
think a supply chain is? in your pocket.
3- Look at the diagram at the top of the 3- Manufacturers make complicated things
page. How are supply chains connected with _____ simple things.
logistics? 4- … one manufacturer changes the oil _____
plastic.
Life-long learning predicting before you listen 5- … a business that buys products _____
Before you listen to something, try to predict manufacturers and sells them _____
what you will hear. Think about the meaning retailers.
of words in the title. If there is a diagram, 6- You’re the person _____ the end of the
make sure you understand what it shows. supply chain.
This will make it much easier to listen.
999
Lesson 1.1 Supply chains
Grammar: Present simple (review
I you / we / he/she/it
they
BE am are is
am not is not (=
isn’t)
other have / sell / are not (= has / sells /
verbs work aren’t) works
I. READING Read about supply chain flows. don’t (= do doesn’t (=
Label the diagram above (4–1) with the not) have / does not)
four underlined flows.
sell /
When we (1) _____ (think) about supply III. PRACTICE Read about a supply chain
chains, we usually (2) _____(focus) on the manager. Find and correct ten mistakes with
primary product flow. That’s the flow of the present simple.
goods from the supplier to the producer Hi, my name be Diric. I’m a supply chain
and then to the consumer. manager. I works for a company called DGJ
But that (3) _____ (not / be) the only flow. It Salt Products. My company don’t produce
(4) _____ (be) also important to salt – we buy it from a supplier at Lake
remember that money (5) _____ (flow) in Assal. When we buy it, the salt contain a lot
the opposite direction, from the consumer of other things, so we clean it in our factory.
back to the supplier. That’s the primary cash It not a complicated process. We has a lot
flow. of distributors. They helps us to export our
Another important flow (6) _____(involve) products. My job involve making sure we
returned goods, for example when a always have the right amount of salt, so our
consumer (7) _____(decide) she (8) ____(not factory doesn’t stops working. And I works
/ want) the product after all and (9) with our distributors to make sure they
_____ (take) it back to the producer, and always have the right products at the right
then they (10) _____ (send) it back to the time.
supplier. That’s called the reverse product
flow. IV. Listen to check.
Finally, there (11) _____ (be) the V. SPEAK Work in pairs. Discuss the
information flow, which (12) _____ (not / questions. Use the present simple.
Just / go) 1- How do salt suppliers get salt ?
from left to right but also from right to 2- How do manufacturers clean it?
left. All four of these flows (13) _____ 3- What products do they make with salt?
(depend) on logistics. 4- Who do they sell those products to?
5- How do they send it to other countries?
II. Read about the present simple. Then
complete the text in Exercise 1 with the correct
form of the verbs in brackets.
THE PRESENT SIMPLE
We use the present simple to talk about
things that are always true.
10
Lesson 1.1 Supply chains
Vocabulary: Raw materials and products
I. LABEL the pictures of raw materials with III. Add more examples of raw materials to
words from the box. the lists in Exercise II (e.g. cotton, milk, rice,
salt).
chicken gas gold honey leather
oil rubber silver wood wool IV. WHAT are the main raw materials for
the products in the pictures?
1- _____ 2- _____ 3- _____
1- furniture 2- a ring 3- plastic
Raw materials: Raw materials: Raw materials:
_____ _____
_____
4- _____ 5- _____ 6- _____
4- a tyre 5- jam 6- petrol
Raw materials: Raw materials: Raw materials:
_____ _____ _____
7- _____ 8- _____ 9- _____
10- _____ 7- a sweater 8- a wallet
Raw materials: Raw materials:
II. Which raw materials from Exercise 1 come _____ _____
from …
1- animals? _____, _____, _____
2- plants? _____, _____
3- on/under the ground/sea?_____, _____,
_____, _____, _____
11
Lesson 1.1 Supply chains
Writing & speaking: Setting up a meeting
I. READING Read the email. Answer the II. USEFUL PHRASES Match the underlined
questions phrases with the explanations.
1- Who are the people? 1- showing that you know about the other person
2- How does Šumon want to help Deeqa? 2- asking the person to contact you
3- What does he want her to do next? 3- ending in a positive way (2 phrases)
4- introducing yourself
To: Deeqa Ossas 5- explaining how you can help
From: Šumon Laskar 6- offering to visit
Date: 25th January 7- explaining why you’re writing
Subject: Possible meeting
Dear Ms Ossas III. WRITING Write a similar email to
arrange a meeting. Before you write,
My name is Šumon Laskar and I am the think about the following.
owner of a small export agency, Laskar 1- Who are you? An export agency owner? A sup
Exports, here in Djibouti. My agency helps ply chain manager? Somebody else?
local businesses in Djibouti to export their 2- Who are you writing to? A manufacturer?
products around the world. I would like to A distributor?
arrange a meeting with you to discuss how 3- How can you help them?
my agency can help your business. 4- What do you want the person to do?
I understand that you own a factory
that makes yoghurts. I believe that many
customers around the world would like to
buy your products. I believe we can help you
to find new customers.
If you would like to meet me, please let IV. Listen to a phone conversation between
me know the best time for you. My phone Deeqa and Šumon. Are the statements true
number is XXX XXX XXX. I am happy to (T) or false (F)?
come to your factory.
1- Šumon phones Deeqa.
I look forward to hearing from you. 2- Deeqa wants to work with Šumon’s agency.
Kind regards 3- They agree to meet on Wednesday at 10 am.
Šumon Laskar 4- Šumon invites Deeqa to his office.
12
Lesson 1.2 Careers in logistics
Speaking: Jobs and responsibilities
I. SPEAK Work in pairs. Discuss the questions. IV. Listen to a conversation in an office.
1- Where would you like to work?
Match the people’s names with their jobs.
• In an office?
• In a warehouse or a factory? 1- Ahmed a. receptionist
• On the road (e.g. driving a truck)? 2- Safa b. general manager
• Outside (e.g. at a port)? 3- Aicha c. administrative
• Somewhere else? Where? 4- Neima supervisor
2- What are the advantages and disadvantages 5- Ali d. HR manager
of each place of work? 6- Mahdi e. procurement
7- Rami manager
II. Logistics vocabulary Complete the job 8- Mariam f. shipping clerk
descriptions with words from the box. g. operations
manager
f. shipping
coordinator
assistant clerk coordinator driver V. USEFUL PHRASES Complete the phrases
manager operator receptionist with words from the box. Then listen again to
secretary supervisor worker check.
1- A _____ answers the phone and welcomes
visitors to an office. assist care charge deals duties
2- A _____ is a senior employee with a lot of responsible spend work
responsibility.
3- A truck_____ spends most of his/her time 1- I _____ most of my time answering the
on the road. phone and welcoming guests.
4- A machine _____ is a person who uses a 2- I also _____Safa and her team with
machine in his/her work. administrative work.
5- A warehouse _____ leads a team of junior 3- She’s _____ for organising sea transport.
colleagues in a warehouse. 4- You’ll _____very closely with her in your job.
6- A_____ is a junior employee who works 5- He’s in _____ of the whole company.
with documents. 6- He takes _____of the day-to-day running
7- An administrative _____ is a junior office of our business.
worker who helps senior colleagues. 7- His _____ include hiring new people and
8- A _____ is a junior employee who does making sure all our employees are happy.
basic office jobs. 8- She _____ with complicated negotiations
9- A warehouse _____ is a junior employee with suppliers.
in a warehouse.
10- A logistics _____ organises different VI. Which person do the statements in Exercise
parts of the logistics process. 5 refer to?
III. Which jobs from Exercise II are suitable VII. ROLE-PLAY Work in pairs to roleplay
for … the situation. Then swap roles and repeat.
1- … new employees with no experience? Student A: You are a new employee in a logistics
2- … older employees with a few years of company. You are a little nervous about meeting
experience? everybody.
3- … employees with a lot of experience? Student B: You are student A’s new boss. Welco
me him/her to the company, and introduce him/
her to the other employees. Use the phrases from
13
I. SPEAK Work in small groups. Answer the IV. Match the underlined words in these
questions. extracts with the explanations (a–h).
1- … every day some new building or
inmarsat infrastructure project is going up.
tatiwtscpBcIneeheooihnrhrllremmieetolmvtirihpccinneipmsoeahhceehaimreosusnnsnishsnnannmyeeatiet.dieoopttcuewiIduapsatbglnnsloittoapuintiedortcrrosegkwiaoidde.ntavhsaieniotedsadnrseesess 2- I’m a logistics manager with Inmarsat’s
maritime division …
1- Find Singapore on the map. What do you 3- … and Singapore’s extensive connection
know about it? to the regional and global markets …
2- Why do you think Singapore is important 4- … we take great pride in our work.
in logistics? 5- … configuring, shipping and installing
3- Read about Inmarsat. Why do you think it systems on a daily basis.
is important in logistics? 6- One of the challenges is that we’re on
standby around the clock.
II. Watch a video about a logistics manager 7- … liaising and coordinating with clients
for Inmarsat in Singapore. Check your ideas and partners is a big part of my job.
from Exercise I. 8- Singapore really is a melting pot of
cultures and people.
III. Watch again. Are the statements true or
false. a- enjoy doing a good job
1- Khairil Yusoff moved to Singapore a few b- ready to work 24 hours a day
years ago. c- big, wide, strong
2- Singapore is busy because of its location d- a place where people from different
and connections. cultures mix with each other
3- Khairil’s office helps customers with instal e- roads, bridges, electricity networks,
lations, upgrades and service work. water systems, etc.
4- Inmarsat has four warehouses in Singapore. f- talking to and working closely with
5- Over 4,000 customers have upgraded to g- the part of a company connected with
the FX system. sea transport
6- Khairil’s office stops work every day at 5pm. h- every day
7- Khairil enjoys his job because he likes
people. V. SPEAK Discuss the questions in small
8- It’s difficult to find good food in Singapore. groups.
9- Everybody in Khairil’s family works for
Inmarsat. 1- Would you like a job like Khairil’s? Why /
Why not?
2- How is Singapore similar to Djibouti? How
is it different?
3- How can Djibouti become as successful as
Singapore?
14
Lesson 1.2 Careers in logistics
Grammar: Questions
I. MATCH the questions with the answers. III. Change the sentences into yes/no questions.
1- What’s your job title? 1- Tahiil drives a truck.
2- Are you good at your job? 2- They are fast workers.
3- What does your job involve? 3- Her job is interesting.
4- What don’t you like about your job? 4- Xirsi has a job in an office.
5- Do you speak English at work? 5- They spend a lot of time at work.
6- Who tells you what to do each day?
IV. Change the sentences into yes/no questions.
a- Yes, almost every day. 1- Marjani orders raw materials from suppliers.
b- Getting up early in the morning! I hate it!
c- My boss. She gives me a list of jobs a- What _____ from suppliers? Raw materials.
every morning. b- Who _____ raw materials from? Suppliers.
d- I’m an administrative assistant. c- Who _____ raw materials from suppliers?
e- Mostly dealing with orders from customers. Marjani.
f- I’m not bad, but I’m quite slow.
2- Salana drives a forklift truck in the warehouse.
II. Read about different types of questions.
Complete the tables with questions from a- _____ in the warehouse? A forklift truck.
Exercise 1. b-_____ a forklift truck? In the warehouse.
c- _____a forklift truck in the warehouse?
Most questions in English follow the same Salana.
pattern, with an auxiliary verb (e.g. be, do)
before the subject. Some questions start V. MAKE three questions about each
with a question word (e.g. what, who), but sentence.
there’s no question word in yes/no questions. 1- Marjani orders raw materials from suppliers.
QUESTION AUXILIARY SUBJECT VERB (rest of a- What _____ from suppliers? Raw materials.
WORD VERB question) b- Who _____ raw materials from? Suppliers.
c- Who _____ raw materials from suppliers?
1 ’s your job X X Marjani.
2X title?
3 2- Salana drives a forklift truck in the warehouse.
Are X good at a- _____ in the warehouse? A forklift truck.
your job? b- _____ a forklift truck? In the warehouse.
c- _____ a forklift truck in the warehouse?
involve? X Salana.
4 don’t about 3- Calaso doesn’t like her job because it’s boring.
5X your job?
English at a- _____? No, because it’s boring.
b- Why _____? Because it’s boring.
work? c- _____? Calaso, because it’s boring.
But when the question is about the subject,
the word order is the same as in a sentence.
Don’t add do/does:
SUBJECT VERB (rest of sentence/
question)
1 Who
you what to do?
15
Lesson 1.2 Careers in logistics
Vocabulary: Work verbs
I. CHOOSE the correct verbs to complete the 1- answer a. clients / suppliers
sentences. 2- book / visitors
3- meet b. emails / reports
1- When my colleagues don’t understand 4- solve / to clients
something, I decide / explain / repair it to 5- write c. my team /
them. 6- receive meetings
2- When somebody asks me for information, 7- organise d. visitors / emails /
I check / discuss / email the answer on my 8- manage goods
computer. e. the phone / emails
3- When some equipment is broken, our / questions
engineers try to contact / prepare / repair it. f. meetings / transport
4- We often have meetings to check / g. problemsf.
discuss / email problems and com h. tickets / hotels /
plete / contact / decide what to do next. meeting rooms
5- Customers often check / contact /
explain me by phone or by email to ask for IV. Work in pairs. Ask and answer
information. questions about the jobs. Use verbs from this
6- I always complete / discuss / prepare page in your answers.
well before meetings, so I’m always ready for
them. 1- What does a logistics manager do?
7- I sometimes stay late in the office to 2- What does a secretary do?
complete / decide / repair important work 3- What does an engineer do?
before I go home. 4- What does a sales assistant do?
8- My boss emails / explains / prepares me
every day with a list of jobs.
II. CHOOSE five verbs from Exercise I. Write
sentences about you.
1- I always .
2- I sometimes .
3- I .
4- I .
5- I .
III. MATCH the beginnings and endings.
1- answer a. clients /
2- book suppliers / visitors
3- meet
16
Lesson 1.2 Careers in logistics
Writing and speaking: Requesting an interview
I. Read the email. Answer the questions. II. USEFUL PHRASES Match the formal phrases
1- Who is the writer? from the email with the informal versions.
2- Who is she writing to?
3- What does she want? 1- I am keen to a. I think
2- I would love to b. because
To: Suleymaan XXX 3- I believe c. I hope to
From: Yasmiin XXX 4- consider d. really useful
Date: Interview for student magazine 5- extremely e. when you’re free
Subject: Possible meeting f. think about
valuable g. I really want to
Dear XXX 6- as h. maybe you’re
7- you might be
My name is Yasmiin XXX and I am a student 8- your availability
at the XXX school in Djibouti. I am keen
to become a warehouse manager when III. WRITING Work in groups. Write a similar
I finish school, and I would love to ask you email to invite somebody to your own school.
some questions about your work. I believe
my classmates would also enjoy hearing 1- what / you / do / on a typical day at work?
about your job, so I am writing to ask if you 2- your job / stressful?
would consider taking part in a question- 3- how many people / work / in your warehouse?
and-answer session with the students at my 4- you / have / a lot of meetings?
school. 5- what / the best thing about your job?
This would be extremely valuable to us, as it IV. LISTENING Use the prompts to make
would help us to plan our careers. questions. Then listen to Yasmiin’s interview
with Suleymaan to check.
If you think you might be interested, please
suggest a suitable time for our meeting. V. LISTEN again. Make notes of Suleymaan’s
The ideal time would be on a Monday, answers to the five questions.
Wednesday or Thursday morning, but I am
sure we can fit in around your availability. 1-
2-
3-
4-
5-
Many thanks in advance. I look forward to VI. ROLE-PLAY Work in small groups. Act out
hearing from you. a similar interview with the person you wrote to
in Exercise III. Use the questions from Exercise
Best regards IV and your own ideas. Then swap roles.
Yasmiin
17
Unit 1 Lesson 3: Working in an international team
Speaking: Making friends with international colleagues
I. SPEAK Discuss in groups. IV. VOCABULARY Complete the definitions
1- Why do people come from other with words from the box.
countries to work in Djibouti?
2- Which countries do they come from? culture huge miss overseas re
3- What are some good and bad things cruitment agency wages
about working in another country?
1- If you work ________, you work in a diffe
II. LISTENING Listen to a conversation between rent country.
two warehouse workers during their coffee break. 2- A ________ can help you to find a job.
Answer the questions. 3- If you ________ somebody, you’re sad
1- Where is Ulan from? because you aren’t with them now.
2- What is an OFW? 4- Your ________ is the way people think
3- Why did Ulan come to Djibouti? and behave in your country.
4- What is difficult for Ulan? 5- Your ________ are the money that you
5- How much of his money does he send home? earn at work.
6- How many islands are there in his country? 6- A ________ country is very big.
7- When does he plan to go home?
V. LOOK Faizah’s questions. Think of three
III. USEFUL PHRASES Read the information more questions that she could ask.
in the box. Then listen again. Which phrases • Where are you from?
from the box did Faizah use? • Why are you in Djibouti?
• Do you like it here?
INTERCULTURAL SKILLS Showing interest • Do you miss your family back home?
• Is it difficult for you to live on so little money?
When you meet somebody from another • What’s it like in (your country)?
country, it’s important to show an interest in • Do you want to go back home one day?
what they say. Here are some useful phrases
for showing interest.
Very Wow! That’s It sounds V. ROLE-PLAY Work in small groups to roleplay
positive: Great! amazing! lovely. this situation.
Positive: Oh no! That’s nice. That’s
Negative: Aha, I see. Oh good. Imagine you are all from different countries,
Neutral: dear!Really? That’s but you work together in Djibouti. Ask each
That’s terrible! other the questions from Exercise V and your
interesting. own ideas. Use phrases from Exercise III to
Really? show interest in each other.
18
Unit 1 Lesson 3: Working in an international team
Reading: Working in multicultural teams
I. SPEAK Discuss in pairs. Workers in intercultural teams are also often
more open-minded, which means they can
1- What are some advantages of working in think of better solutions.
multicultural teams (= teams of people from
different countries and cultures)? The main challenge, of course, is language.
2- What are some disadvantages? People who don’t speak the local language
can’t always express themselves fully. They
II. READING Read the blog post. In what order might stay quiet in meetings because they’re
does it mention these topics. too worried about making mistakes. It’s very
important that other team members try to
a. problems with language involve those people as much as possible,
b. expressing opinions in different cultures to benefit from their ideas and skills.
c. creativity and open-mindedness
d. stereotypes Another problem is cultural differences.
e. skills and knowledge People from some cultures always speak
f. direct vs. indirect cultures very directly: ‘yes’ always means ‘yes’ and
‘no’ always means ‘no’. But other cultures are
Working in a multicultural team much more indirect: ‘yes’ sometimes means
‘maybe’ and ‘maybe’ sometimes means ‘no’!
One obvious benefit of multicultural When people from different cultures work
teams is that different team members have together, there are often misunderstandings
different skills and knowledge. For example, about what exactly people mean. If you’re
they might speak lots of languages or know not sure, always check!
how business works in many different
countries. This makes it much easier for the Similarly, in some cultures, it’s normal
company to do business internationally. for everybody to express their opinions
More generally, multicultural teams are whenever they want to, but in others, you
often more creative and innovative. have to wait your turn. So people often think
More generally, multicultural teams are their colleagues from different cultures
often more creative and innovative. They sound ‘rude’ or ‘too quiet’. Remember to ask
find it easier to come up with new ideas and ‘quiet’ people for their opinions.
different ways of solving problems.
Finally, many of us have stereotypes about
people from different cultures: we think we
know what they’re like, and this affects how
we treat them. For example, we might see
some cultures as ‘lazy’ or ‘unfriendly’. But
of course, there are many different types
of people from every culture, so we should
always treat people as individuals, not just
members of a culture!
19
III. READ the blog post again. Decide if the V. SPEAK Discuss the questions in groups.
statements below are DOs (= things you should
do) or DON’Ts (= things you shouldn’t do). 1- Do you agree with all the advice in Exercise
III?
1- DO / DON’T stay open-minded. 2- Do you think your culture is direct or
2- DO / DON’T stay quiet in meetings if you’re indirect?
worried about making languagemistakes. 3- Do you think stereotypes are useful or
3- DO / DON’T involve other people in mee dangerous?
tings as much as possible.
4- DO / DON’T check what other people mean VI. DISCUSS in groups for the following
by ‘yes’ or ‘maybe’. disgram: their roles and importance
5- DO / DON’T ask ‘quiet’ people for their opinions.
6- DO / DON’T use stereotypes to decide how
to treat people.
7- DO / DON’T treat people just as members
of a culture.
IV. VOCABULARY Match the beginnings and
endings.
1- Your skills a. you are ready to
2- Your knowledge listen and learn.
3- If you are creative b. you don’t say
and innovative, what you mean.
4- If you’re open- c. is everything that
minded, you know.
5- If you express d. is somebody’s
yourself, idea of a ‘typical’
6- If you involve person from a
somebody in a country or culture.
meeting, e. are the things that
7- If you are indirect, you can do well.
8- A f. is a problem
misunderstanding when people don’t
9- A stereotype understand each
10- If you treat other.
people as individuals, g. you say what
you want to say,
and everybody
understands you.
h. you come up with
lots of new ideas.
i. you treat each
person as a different
person.
j. you ask them to
share their ideas.
20
Unit 1 Lesson 3: Working in an international team
Grammar: Present continuous
I. LISTEN to the conversation. Don’t use the present continuous with state
verbs (e.g. want, know, need, understand,
1- What time is it? depend, appreciate). Use the present simple
2- What does the manager want? instead.
3- Where is the warehouse worker from? • I want to go home but I need to finish my
4- Does he decide to help? work.
II. READ about the present simple and the III. Complete the sentences with the present
present continuous. Choose the correct form to continuous form of the verbs in brackets.
complete the extracts from the conversation.
1- The manager_____ (meet) some cus
1- I take / I’m taking my break at the moment. tomers right now, but she’ll be free soon.
2- I always take / I’m always taking my 2- _____ (I / not / try) to be rude! _____(I /
break between 10 and 10:15. just / express) my opinion.
3- I know / I’m knowing, but I need / I’m 3- Why ______ (you / put) those boxes_____
needing some help. That’s the wrong place for them.
4- Yasir usually helps / is usually helping 4- I’m afraid that machine _____ (not /
with jobs like this, but he helps / he’s helping work) at the moment.
somebody else in the warehouse. 5- We _____ (work) really hard this week.
5- Right now I wait / I’m waiting for a phone call. 6- Why _____ (you / not / wear) a helmet?
6- He always phones / He’s always pho It’s dangerous!
ning me during my morning break.
7- It depends / It’s depending. IV. SPEAK Discuss in small groups.
8- Aha … my phone rings / my phone’s
ringing now. 1- What are you wearing now? What do you
9- I really appreciate / I’m really appreciating usually wear?
your help. 2- What are you doing right now? What do
you usually do at this time?
Present continuous 3- Wh0at is happening in the world right
now? What usually happens?
Form: am / is / are + verb + -ing
(+) I’m waiting / She’s driving.
(-) I’m not waiting / She isn’t driving.
(?) Are you waiting? / Is she driving?
We use the present continuous to talk about
activities that are in progress now.
• I’m drinking my coffee at the moment.
Don’t use the present continuous to talk
about things that are always/sometimes/ne
ver true. Use the present simple instead.
• I always drink coffee. I never drink tea.
21
Unit 1 Lesson 3: Working in an international team
Vocabulary: Adjectives to describe people
I. COMPLETE the definitions with words from 8- We’re very afraid / pleased / upset with
the box. your progress so far – we think you’re doing a
great job.
careful hard-working helpful kind 9- I’m not interested / poor / unhappy in
lazy polite rude why you’re always late! I just need you to be
here on time!
1- A _____ person likes helping other people. 10- You seem glad / surprised / unhappy
2- A _____ person doesn’t work hard. today. What’s the matter?
3- A _____ person hurts other people’s feelings.
4- A _____ person is nice to people and gives IV. SPEAK Discuss in groups.
them what they need. 1- Which adjectives on this page are positive?
5- A _____ person tries hard not to make 2- Which are negative?
mistakes.
6- A_____ person tries hard not to hurt people’s
feelings.
7- A _____ person works very hard.
II. SPEAK Discuss in groups.
1- Which adjectives from Exercise I describe
you?
2- Which adjectives describe good members
of international teams?
III. CHOOSE the correct adjectives to
complete the sentences.
1- Uba is really glad / pleased / upset be
cause her manager was rude to her.
2- “I’ve lost my job!”“Oh no! That’s terrible
news. Angry / Poor / Unhappy you!”
3- I’m sorry to hear about your problems last
week, but I’m afraid / glad / worried that
everything is OK again now.
4- Why are you shouting at me? There’s no
need to get so angry / poor / surprised!
5- I can’t climb that ladder. I’m afraid /
interested / upset of heights.
6- Diric is interested / pleased / worried
about losing his job, but I think he’ll be OK.
7- I was angry / surprised / worried to hear
that you’re a manager already. You only started
working there last year!
22
Unit 1 Lesson 3: Working in an international team
Writing and speaking: Saying you don’t understand
I. SPEAK Work in groups. Read the following V. What do these common email abbreviations
messages. What do you think the abbreviations mean? Use words from thebox.
IDK and EOM mean?
What time’s today’s meeting? as (x2) by day end for in infor
IDK mation know let me my needed
??? no of opinion possible reply
soon take the time way your
From: HR manager
Subject: No meeting today EOM your
Message:
1- FYI: _____ _____ _____
II. LISTENING Listen to a conversation between 2- NRN: _____ _____ _____
two colleagues. Check your answers from 3- IMO: _____ _____ _____
Exercise I. 4- TYT: _____ _____ _____
5- LMK: _____ _____ _____
III. USEFUL PHRASES Complete the phrases for 6- EOD: _____ _____ _____
saying you don’t understand with words 7- BTW: _____ _____ _____
from the box. Then listen again to check. 8- ASAP: _____ _____ _____ _____
confusing explain get lost mean VI. Which abbreviation could you use in
stand these situations?
1- What does IDK_____? 1- You want somebody to do something now, or
2- Sorry, but I’m _____. very soon.
3- Can you _____ this? 2- You want somebody to do something, but it
4- What does EOM_____ for? doesn’t matter when.
5- I don’t _____it. 3- You want somebody to do something today
6- It’s really_____. before going home.
4- You want somebody to send a reply.
IV. SPEAK Work in groups. Look at this 5- You don’t want somebody to send a reply.
extract from the conversation. Discuss the 6- You want to show that you’re expressing an
questions. idea, not a fact.
7- You want to introduce a new topic.
It’s always better to ask! Too many people 8- You want to share some facts, but the other
pretend to understand, and that’s really person doesn’t need to do anything.
dangerous. If you’re not sure about so
mething, always ask. VII. WRITING Work in pairs. Write a short
email conversation between two people. Try
1- Do you agree with the advice? to use as many abbreviations from this page
2- How can it be dangerous if you pretend to as possible.
understand?
3- Why do you think people sometimes pretend VIII. ROLEPLAY Work in new groups. Read
to understand? each other’s emails. Use phrases from Exercise
III to ask about the abbreviations.
23
“ Transportation is the center of
the world! It is the glue of our daily
lives. ” Robin chase
1. Look at the quote above. Do you agree? Why? Why not?
2. What are the main ways to transport goods?
3. Why do people choose to send goods in some ways rather than others?
Lesson 2.1 Maritime Lesson 2.2 Overland Lesson 2.3 Air
transport transport transport
SPEAKING: Checking SPEAKING: Road vs rail SPEAKING: Causes and
details READING: Intermodal effects of delays
VIDEO: Types of ship freight READING: Advantages of
VOCABULARY: Transport VOCABULARY: Overland air freight
verbs transport VOCABULARY: Air
GRAMMAR: Passive voice GRAMMAR: Comparative transport
WRITING & SPEAKING: adjectives GRAMMAR: Superlatives
Email about a delay WRITING & SPEAKING: WRITING & SPEAKING:
Asking for and giving direc- An insurance claim
tions
Lesson 2.1: Maritime transport
SPEAKING: Checking details
I. LISTEN to a conversation about a delivery 8- ___ Good morning. This is Souraya from
by ship. Who … Mano logistics. I would like to check the details
about the incoming vessel Hiro.
1- … is a procurement manager?
2- … works for a shipping company? VI. LISTEN again and check your answers.
3- … agrees to send an email?
II. LISTEN again and complete the following VII. Choose the correct synonyms for the
form. words in the left-hand column.
Name of the vessel: 1 1. procurement buying / making / selling
Name of the company: 2 2. vessel bus / ship / truck
Scheduled arrival date: 3 3. company agency / firm / shop
Scheduled arrival time: 4 merchandise / sweets /
trains
Expected arrival time: 5 4. goods
IV. LISTEN again and complete the sentences 5. incoming arriving / departing /
with the words from the box. loading
check confirm delay forward VIII. ROLEPLAY PLAY Work in pairs.
know spell stay
Student A: You are a procurement manager. Call
1- I would like to double_____ the details somebody at the shipping company to check
about the incoming vessel … details about an incoming ship.
2- Can I just _____ your name, please? Student B: You work for a shipping company.
3- Could you_____ the name of your company? Listen to your partner’s request and ask for any
4- Let me check. Please _____ on the line. necessary information. Answer your partner’s
5- There’s a slight _____ due to weather. questions.
6- Thanks for letting me _____.
7- Could you please send me a test email so
that I can _____ you all the details?
V. Put the sentences (8–1) in the right order.
1- ___ Can you repeat your company’s name
and yours please?
2- ___ Alright, I’ll wait.
3- ___ Souraya Hassan from Mano Logistics.
4- ___ OK, great. Thanks for letting me know.
5- _a Good morning. Sawyer company. This
is Omar speaking. How can I help you?
6- ___ Please stay on the line. I’ll just check.
7- ___ Hello? Are you still there? The Hiro
vessel is coming on Saturday.
25
Lesson 2.1: Maritime transport
VIDEO: Types of ship
I. SPEAK Work in pairs. Discuss the III. Watch again and match each ship with
questions.
its cargo.
1- List three things that are imported from
overseas. 1- a dry bulk carrier a. sacks, bales,
2- Where could you import those goods from? 2- a tanker boxes, drums
3- How could you import them? By plane? By 3- a container ship and crates
ship? 4- a reefer b. refrigerated cargo
5- a roll-on roll-off c. vehicles
II. Watch a video about different types of ships. vessel d. unpacked cargo
Write the names of the ships in thediagram. 6- a general cargo (ore and grains)
ship e. containers
Bulk carriers Container ships Cruise f. liquid cargo
ships Ferries General cargo ships
LNG carriers Oil tankers Product IV. COMPLETE the explanations with words
tankers Reefers ROROs from the box.
Types of ship bulk cargo crates drums grains
liquid refrigerated sacks vehicles
Passenger 1- ___ is the general name for things that
ships you carry on a ship.
Dry 2- You must store ___ cargo at low temperatures.
3- You can transport coffee beans in 50kg ___
1 2 bulk Tankers 7 8 9 10 4- You can transport oil in 200 litre ___.
carriers 5- ___ cargo is unpacked (i.e. it isn’t in
containers).
Ore 3 4 LPG- 6 6- ___ are the hard part of plants that grow
carriers carriers on farms.
7- Cars, buses, trucks and motorbikes are all
___.
8- Water, oil and juice are all types of ___.
9- are strong boxes made of wood.
Crude 5 V. DISCUSS in pairs.
tankers 1- What material can you put in sacks? In
crates? In drums?
2- Who do you need to talk to in order to
ship your goods?
VI. SPEAK Here is a list of goods. Discuss
with your partner the best type of vessel for
transporting each item.
grain clothes furniture fruit
electronics yoghurt oil coal meat
vehicles sheep fuel
26
Lesson 2.1: Maritime transport
VOCABULARY: Transport verbs
I. MATCH the beginnings and endings.
1. When you a. you put them on. III. CHOOSE the correct verb to complete
import goods, b. they say it’s OK to each sentence.
import them.
2. When you c. you send them to 1- Ships carry / cross / stop cargo all over
export goods, another country. the world.
3. When you d. you take them to 2- Each oil drum charges / contains / seals
transfer goods the customer. 200 litres of oil.
from one ship to e. you bring them 3- There’s no bridge over the river, so if you
another, from another country. need to cross / store / transport to the other
4. When you load side, you have to carry / seal / take a ferry.
goods onto a ship, f. you take them off. 4- We always contain / stop / store milk in
5. When you refrigerated containers.
unload goods g. you take them off 5- They use huge RORO vessels to charge /
from a ship, one ship and put them cross / transport vehicles over the sea.
6. When you on a different one. 6- Shipping companies charge / store / take
deliver some customers less money for bulk cargo.
goods, 7- You must contain / cross / seal all the
7. When customs containers properly, so nothing can get in or
agents clear your out.
goods at the 8- The cruise ship carries / stops / transports
border, in seven beautiful tourist cities during your
holiday.
II. SPEAK Use the verbs in Exercise I to
describe the pictures.
27
Lesson 2.1: Maritime transport
GRAMMAR: Passive voice
I. READ Read the text and answer the questions. 5- Sea salt ________ (pack) in sacks.
1- How many types of ships does it mention?
2- What reasons for delays does it mention? IV. REWRIT the sentences in the passive voice.
1- They transport vegetables in reefers.
Maritime transport is the backbone of the Vegetables …
world economy. Nearly 90 percent of world 2- Just one person controls a huge cruise
trade is carried by sea. Liquid cargo, such ship. A huge cruise ship …
as oil, is transported in tankers. Other types 3- They don’t use general cargo ships a lot
of goods are transported on cargo vessels. these days. General cargo ships …
Sometimes goods are not delivered on 4- The weather affects shipping.
time. Most of the time the delay is caused Shipping …
by incomplete documents or bad weather. 5- They don’t carry vehicles on tankers.
Vehicles …
II. READ about the passive. Then underline V. LOOK at this picture. Use the words below
5 examples of the passive in the text to describe the six stages in the picture. Use
above. the passive.
PASSIVE VOICE
We make the passive with the verb ‘be’
(e.g. am, is, are) and a past participle (e.g.
broken, written, made).
We use the passive voice:
1- when the agent (= the person or thing
that does the action) isn’t important.
The goods are transported on cargo ships.
(= It doesn’t matter who transports them).
2- when we want to draw special
attention to the agent by putting it at the
end.
The goods are unloaded by robots. (=
I’m drawing attention to the robots by
moving them to the end.)
III. Complete the sentences with the passive 1- The container / load / the supplier.
form of the verbs in brackets. 2- The container / seal / until delivery.
3- The goods / clear / customs officers at
1- Ships ________ (classify) by size. both ports.
2- Passengers ________ (take) on cruise ships. 4- The container / load / onto a ship.
3- Extra costs __________ (not / charge) by 5- Remember, your goods / not / unpack.
the ports authorities to the ship owners. 6- The container / deliver / to your doorstep,
4- Water transport ________ (widely / use) all where you need to unload it off the back of a
over the world for large quantities of goods. truck.
28
Lesson 2.1: Maritime transport
WRITING & SPEAKING: Email about a delay
I. READ the email. Choose the right answers. V. LISTEN to a phone conversation between
1- Who is Linda? Samatar and Linda. Check the answer to
Exercise IV.
(a) an employee of a shipping company
(b) an employee of a logistics company VI. Complete the sentences below with the
2- Who is Samatar? words in the box. Then listen again to check.
(a) Linda’s co-worker
(b) Linda’s client arrive confirm help office pick up
pleasure speak wharf
To: Samatar Abdi Sitra: Good morning, QAMAR logistics. How
From: Linda Youssouf can I (1) ________ you?
Date: 19 June Linda: Good morning this is Linda from Sawyer
Subject: Delayed ship shipping. I would like to (2) ________ to Mr
Samatar from the procurement department.
Sitra: One moment please, I will transfer your
Dear Mr Abdi
I am Linda from Sawyer shipping. We regret call to his (3) ________.
to have to inform you that the Hiro vessel Samatar: Hello Qamar logistics. How can I
will be arriving 3 days later than originally help you?
estimated due to the hurricane Kate. Linda: Hello, is this Mr Samatar?
Samatar: Yes, speaking.
We sincerely apologize for this inconvenience. Linda: This is Linda from ARUN shipping. I
We confirm that the goods will be available would like to (4) ________ that the Hiro vessel
at the port on the 22 June. will be at the (5) ________ tomorrow morning
Yours sincerely, at 9:45.
Linda, shipping services Samatar: OK, that’s great. Thank you for letting
II.USEFUL PHRASES Underline the following in me know. So shall I tell my drivers to be there at
9:45, to (6) ________ our containers?
the email. Linda: It’s better if they (7) ________ a little
1- One sentence of someone introducing earlier, say 9:30, to report to the unloading
himself or herself. team. Then we can unload the containers
2- One sentence giving bad news. directly onto your trucks.
3- One sentence making an apology. Samatar: That’s excellent. Thanks a lot.
4- One sentence making a promise. Linda: You’re welcome. It is a (8) working with
5- One ending phrase.
III. WRITE a similar email to apologize about you. Goodbye.
a delay of a vessel. Tell the client when the VII. ROLEPLAY Work in pairs to role play a
ship will arrive. similar situation.
Student A: You work for a shipping company.
IV. PREDICT Call a logistics firm to inform them about the
You are going to listen to a conversation arrival of a ship.
between Linda and Samatar. Before you
listen, predict why Linda is calling. Student B: You are a logistics agent. Find out
where and when your ship will be arriving and
1- to tell him about another delay how to collect your containers.
2- to apologize again for the delay
3- to tell him where and when to come 29
Lesson 2.2: Overland transport
Speaking: Road vs Rail
I. PREDICT Which means of transportation VII PREDICT Complete the conversation
is faster? Why? with phrases from Exercise VI.
II. LISTENING Listen and check your answers Oumnia: Good morning. Thank you for
from Exercise A. calling Sawyer Logistics. This is Oumnia
speaking. (1)________________
III. LISTEN again and complete the table. Osman: Hi. My name is Osman. I have some
goods that I want to ship to Ethiopia.
Trucks Trains
Saliha: Yes. (2)________________
Price
Number of Osman: Clothes and furniture.
hours
Carried weight Oumnia: Are the goods in bales or
containers?
IV. USEFUL PHRASES Listen again. Choose the Osman: In containers. (3)________________
correct words to complete the sentences.
1- How can you / I help you? Oumnia: If you want them as soon as
2- I would / could like to know ? possible, we will transport goods on trucks.
3- May I ask /reply what types? You will have to pay a little more if the goods
4- Do you want to use / carry X or Y? are shipped on trucks. If not, train transporta-
5- How many / much will it cost? tion is cheaper, at 100 000 francs for 5 tons of
goods.
V. Which phrases in exercise D can you use in Osman: I think I will choose the train.
these situations? (4)________________ to Ethiopia?
1- to introduce a question very politely
2- when you offer two options Oumnia: It will take 10 hours.
3- to ask a question about cost (5)________________ to have a look at some
VI. USEFUL PHRASES Put the words in the papers?
right order to make questions
1- to ship / will it / the goods? / days / take / Osman: Yes, please. I will come by tomorrow.
How many Oumnia: Thank you, sir.
2- can / How / help / I / you?
3- like / the office? / Would / to come over / VIII. VOCABULARY Match the words from
to / you the conversation with the meanings.
4- I / to ship? / ask / goods / what kind of /
May / you want 1. to ship a. movable articles,
5- that / will / How / cost? / much such as tables, chairs, or
2. a container cabinets
3. furniture b. to carry goods from
4. to transport one place to another
c. to send goods by rail
or road
d. a large, rectangular
steel box to put goods in
IX. ROLEPLAY Work in pairs. Act out similar
conversations to the one in Exercise VII.
30
Lesson 2.2: Overland transport
READING: Intermodal freight
I. VIDEO Watch this video and discuss the Nowadays more cargoes are transported by
questions in small groups. rail. A train can carry as much freight as 250
1- How many modes of transport is it about? trucks.
2- How many times does the driver stop on
the second route? (2)________________
3- Which route do you think is the most
efficient one? Before 1956, goods were loaded onto ships
4- What is the video trying to show us? in sacks, barrels and wooden crates, with
hundreds of dock workers squeezing them
II. READING Read about intermodal freight. on decks or in tight spaces below. Then
Add the paragraph headings from the box. in 1956, Malcolm McLean had the idea
of stacking 58 metal boxes on a ship. The
Containers A simple example containers not only protected the products,
What is intermodal freight? but when the ships docked at ports, truck
beds and freight trains could take them
Intermodal freight away without repackaging. From that time
(1)________________ until now, special standardised containers
When we use the term intermodal freight, have been used for intermodal transport
we are talking about the seamles movement of cargo on trucks, freight trains and ships.
of goods from one mode of transport to the These containers are large rectangular
other. Every day, the intermodal network boxes, capable of being secured to special
transports goods from around the world to trailers. They are boxes without wheels. This
consumers. This network uses two or more eliminates the risks of directly handling
modes or carriers to transport freight from shipments.
shippers to consignees. Intermodal shippers
are more competitive and generate more (3)________________
gains than normal shippers.
Here’s an example of this type of
transportation scenario: a truck brings an
empty container to a shipper to pick up a
load. The container is loaded with freight
by the shipper and then taken by the
truck to a railroad yard. It is then put on a
train and moved to its destination. At the
destination city, it is removed from the train
and delivered by truck to the consignee,
where the contents of the containers are
unloaded. The container is then empty and
ready foranother load.
31
III. VOCABULARY Match the words with the 4. Nowadays d. is a box without
meanings. more cargoes are wheels.
transported
consignee contents deck dock 5. A train can e. by rail.
worker freight intermodal mode carry
network pick up rail transport
shipper yard V. SPEAK Work in groups. Discuss the
advantages of intermodal transport compared
1- ________: a person or a company that to the old way of loading and unloading lots
sends goods. of loose items of cargo.
2- ________: large amounts of goods carried
by road, rail, ship, etc.
3- ________: to collect something from a place.
4- ________: using two or more carriers to
transport goods.
5- ________: a person or a company that
receives goods.
6- ________: moving things by train
7- ________: a large space for loading things
onto trains, trucks, etc.
8- ________: type of transport (e.g. road, rail,
sea, air).
9- ________: the flat top of a ship where you
can walk or store things.
10- ________: a system with many connected
parts.
11- ________: a person who loads and un
loads ships.
12- ________: the things inside a container.
IV. Match the beginning (5–1) with the
endings (a–e) to make sentences.
1. When we use the a. with freight by the
term intermodal shipper.
freight.
2. The container b. as much freight as
is loaded. 250 trucks.
3. A container c. we are talkin
gabout seamless
movement of goods
from one mode of
transport to the other.
32
Lesson 2.2: Overland transport
VOCABULARY: Overland transport
I. CHOOSE the correct words to complete 2. A ________
these sentences. is a kind of trailer
1- You can drive much faster on a journey / without sides or top. It is
motorway / tyre than on a normal road. commonly used to carry
2- Sorry I’m late – there was too much huge or bulky cargo, such
plat form / traffic / way on the road, and I as machinery.
couldn’t move. 3. A ________ (also
3- I don’t know the driving licence / trip / called a tanker) is
way to OKAR warehouse. Which way is it? suitable for transporting
4- The train journey / platform / motorway gases or liquids as oil,
takes at least 24 hours. gasoline, or milk, in bulk.
5- The truck driver drove over some broken 4. A ________is
glass and got a flat petrol station / traffic / used for perishable
tyre. cargo, such as fruit and
6- If you drive too fast, you might lose your vegetables that need to
driving licence / exit / motorway. Then you arrive in prime condition.
won’t be allowed to drive! The name comes from
7- Where’s the nearest petrol station / tyre / the word ‘refrigerated’.
way? I need to buy some fuel for my truck. 5. A ________
8- It’s not far to the docks from here – it’s just is a group of freight cars
a short driving licence / traffic / trip. hauled by one or more
9- When the train arrives at the station, locomotives on a railway.
please make sure you’re waiting for me on
the petrol station / platform / way. 6. A ________
10- The truck driver took the wrong exit / (also called a transporter) is
journey / trip from the motorway, and got designed to efficiently
completely lost. transport passenger
vehicles via truck.
II. COMPLETE the text below with the names
of trucks and trains. 7. A ________
is a kind of semi trailer
flatbed reefer trailer car trailer that has a super low cargo
cargo train tank trailer dry van platform, specialized for
transportation of crawler
low bed trailer cranes, excavators and
railroad equipment.
1. A ________ is
a type of semi- trailer III. SPEAKING Work in groups. Discuss what
that›s fully enclosed to sort of cargo each type of truck can carry.
protect shipments from
outside elements. It Examples:
is designed to carry • The reefer trailer can carry frozen food and
palletised, boxed or loose flowers.
freight. • The flatbed trailer carry large construction
equipment and solar panels.
33
Lesson 2.2: Overland transport
GRAMMAR: Comparative adjectives
I. LISTENING Listen to this conversation and III. PRACTICE Read this text comparing road
answer the questions. and rail transport.Find and correct four
1- How many people are speaking? Write mistakes with comparatives.
their names. And who is doing what?
2- What are the two main ways they use to Rail freight is often considered to be cheap
transport goods? than road freight as rail cars can carry
3- What types of cargo does a train transport? largeer volumes over more long distances.
In comparison, road freight tends to be
II. READ about comparative adjectives. Then expensiver, but offers gooder flexibility in
complete the extracts from the dialogue with terms of final destination and volume of
the comparative form of the adjectives in goods to be transported.
brackets. Listen again to check.
1- Most of the time they carry ________ (big) IV. SPEAKING Work in pairs. You need to
loads than trucks. transport some merchandise from Djibouti to
2- Rail transport is ________ (cheap) than Cairo. Decide whether to send it by sea or by
road transport. truck. Use the comparatives of these words in
3- For most deliveries of merchandise, trucks your answers.
are ________ (fast) than the train.
4- We use rail transport for ________ (long) • long / short
distances and for ________ (large) cargos. • fast / slow
5- Which one is ________ (safe)? • heavy / light
6- When truck drivers try to go too fast, it’s a • cheap / expensive
lot ________ (dangerous). • safe / dangerous
7- ________ (heavy) loads are ________
(expensive), of course.
Comparative adjectives
We use comparative adjectives to
compare two things, often with the word
‘than’.
1- syllable adjectives: Add -er: old
older; fast faster; safe safer;
big bigger
2- syllable adjectives ending in -y:
Change -y to -ier: happy happier;
easy easier
Other long adjectives: Use more:
modern more modern;
expensive more expensive
A few adjectives are irregular: good
better; bad worse; far further (or
farther)
34
Lesson 2.2: Overland transport
Speaking and writing: Asking for and giving directions
I. LISTENING Listen to the conversation and IV. LISTENING Listen to a conversation
between Maher the driver and a passer-by.
answer the questions. Complete the directions.
1- Who are the people? 1- Turn ________ at the ________ turning.
2- Where is Maher now? 2- Then ________ at the ________.
3- How does Linda help him? 3- ________ past the ________.
II. USEFUL PHRASE Complete the directions V. USEFUL PHRASES Listen again and complete
with the correct verbs from the box. You can the sentences with words from the box.
use the verbs more than once.
come go get see turn
OK, so (1)________east towards the docks. check correct help looking say
When you (2)________ to some traffic lights, thank then
(3)________ left and then (4)________
straight on for about 500 metres. You will 1- Explaining: I am ________ for Solis
(5)________ to a stop sign. (6)________ warehouse.
right and (7)________ straight on again for 2- Asking for directions: Could you ________
about 100 metres. You will (8)________ a me please?
big billboard. 3- Asking for repetition: Sorry, did you
________ turn left at the third turning?
III. WRITING You have to give directions to 4- Asking for the next part: OK, and
a driver. Think about the directions he/she might ________?
take. Write a short memo for him so he can read it 5- Checking directions: Can I just ________?
while he is driving. Think about the following: 6- Asking for confirmation: Is that ________?
• Where is he coming from? 7- Thanking: ________ you, sir.
• Where is he going to?
• What is the easiest way for him to get there? VI. ROLEPLAY Maher has to deliver the goods
Avoid complicated or hard to access roads. to a location on the map above. First, decide
Use the map. where Maher is going and where he is now.
Use the useful phrases from Exercise V.
• Student A: You are Maher. Ask for directions.
• Student B: You are a passer-by. Give him
the directions.
35
Lesson 2.3 Air transport
Speaking: Causes and effects of delays
I. VOCABULARY Look at some reasons for 1- I’m afraid we’re having some technical
flight delays. Match the underlined words problems today ________ to power cuts.
and phrases with the definitions. 2- … the cargoes coming from Dubai were
• Adverse weather (e.g. fog, high winds) delayed as a ________ of adverse weather.
• Air-traffic control (ATC) restrictions 3- … they have ________ in serious delays.
• Bomb threats 4- Several members of my team are off sick
• Sandstorms at the moment, and this ________ to staff
• Staff shortages shortages.
• Strikes 5- ________ a result, it looks like nobody
• Technical problems (e.g. plane malfunctions) phoned you about the delay.
• Waiting for cargo 6- We will deliver them … for free, or course,
• Waiting for passengers ________ of today’s mistakes.
7- If I don’t have them tomorrow, it will
1- people who pay to fly on planes ________ serious problems for me.
2- when a terrorist says he/she plans to cause
an explosion V. PRACTICE Work in groups. Use the
3- bad underlined phrases in Exercise d to make
4- not enough workers sentences about the reasons and results of
5- problems that cause a machine to stop these things, as in the example.
working
6- goods that are carried e.g. on a plane 1- power cuts technical problems
7- when it’s very windy and the air is full of Hind can’t find the reference on the
sand
8- people who manage all the planes in the computer. Some power cuts led to technical
sky so they don’t crash problems. As a result, Hind can’t find the
9- when workers stop working (e.g. because reference on the computer.
they want more money) 2- sandstorms in Dubai serious delays
10- bad weather when you can’t see because 3- several members of Hind’s team are
the clouds are on the ground off sick staff shortages nobody
11- limits phoned
4- today’s mistakes Hind’s company
II. SPEAKING Work in groups. Which reasons will deliver for free
from Exercise I are common in Djibouti? 5- Issa might not have his parcels
Which reasons aren’t common? tomorrow serious problems
III. LISTENING Listen to a short conversation VI. ROLEPLAY Work in pairs to role play a
about a flight delay. Which reasons from similar conversation about a delay. Use the
Exercise I do they mention? ideas from Exercise A and the useful phrases
from Exercise IV.
IV. USEFUL PHRASES Complete the extracts
from the conversation with words from the • Student A: You are the customer. Go to the
box. airport to ask for your packages.
• Student B: You are the agent who is
as because cause due led result delivering the bad news.
resulted
36
Lesson 2.3 Air transport
Reading: Advantages of air freight
I. PRACTICE Work in groups. Think of at least Even missing a flight wouldn’t cause much
four advantages of air transportation. delay as there are usually flights departing
every hour.
II. Complete the explanations with words 3-________
from the box. Many airlines have a large network of
destinations that covers almost the entire
destinations insurance packaging world. This means that you can send the
reliability security speed storage shipment to nearly every destination.
tracking 4- ________
As the transportation time for air cargo is
1- The ________ of a delivery is how fast comparatively short, the insurance premium
something happens. is lower. Even if air freight can be expensive,
2- Your ________ costs include the money this leads to savings in terms of lower
you spend on warehouses. insurance costs.
3- ________ is the materials that you wrap 5- ________
goods in before you send them. Shipping by air offers the advantage of a
4- ________ means keeping goods safe, e.g. high level of security, as the airport safety
so nobody steals them. controls over cargo are tightly managed.
5- ________ are places that goods and Tightly managed airport controls also
travellers are going to. reduce the cargo’s exposure to theft and
6- ________ software tells you where your damage.
goods are while they’re travelling. 6-________
7- When you buy ________, you will get some With the quicker transit times of air freight,
money back if something goes wrong. you have less need for local warehousing
8- ________ means that you know that and do not need to keep so many items in
everything will work properly, with no stock. Customs clearance, cargo inspection
surprises. and cargo handlers are more efficient, as
most cargo is cleared within a matter of
III. READING Read about the advantages of hours.
air freight. Complete the text with headings 7- ________
from the box in Exercise B. Normally, air shipments require less
heavy packaging than for example ocean
Advantages of air freight shipments. This means that you save both
1- ________ time and money on packaging.
Air freight is by far the fastest shipping 8- ________
method. When your goods need to be moved Many companies give you the opportunity
quickly, air freight is the best solution to track your goods using a web application,
compared to sea freight or road transport, which means you can monitor the status
no doubt about it . of your cargo from departure to arrival to
2- ________ keep constantly updated.
The arrival and departure times of flights
are highly reliable, as airlines tend to stick
closely to their schedules.
37
IV. READ the text again. Are the statements 10- If you monitor f. is a list of times
true or false? something, when something
always happens.
1- Air freight is slower than road transport.
2- Airlines often change their flight schedules. g. you check it often
3- It is easy to send packages all over the so you always know
world using air transportation. what’s happening.
4- The customer pays more in insurance costs
when sending by air. h. is the money you
5- Packages sent by air cargo are at less risk of pay for insurance.
damage.
6- When you send by air, you need to keep i. you keep them
more items in stock. (e.g. in your
7- You need less packaging when you send warehouse).
things by ship.
8- Customers can easily track their goods j. is the process of
when they travel by air. checking goods
when they arrive at
their destination.
V. VOCABULARY Match the beginnings and VI. SPEAKING Work in groups. Look at the
endings. list of words in Exercise B. Try to remember
and discuss all the advantages of air freight.
1- A schedule a. is the crime when
2- A premium people steal things.
3- Theft b. is the time it takes
to travel from one
4- Damage place to another.
c. are people who
5- Transit time load and unload
goods from vehicles
6- If you have items d. is the process of
in stock deciding whether
goods can enter a
7- Customs country.
clearance
e. is when things get
8- Cargo inspection broken and aren’t in
perfect condition.
9- Cargo handlers
38
Lesson 2.3 Air transport
vocabulary: Air transport
I. In which picture(s) can you see the E. F.
following?
1- an aeroplane
2- a helicopter
3- an airport
4- some passengers
5- some luggage
6- a timetable
7- some cases / suitcases
8- a plane taking off
9- a plane landing
A. B.
II. COMPLETE the sentences with words from
the box.
by cancelled delay flight fly
get off get on miss
1- What time is your ________ to Addis Ababa?
2- It’s much faster to send goods ________
air.
3- You must turn off your phone when you
________ the plane. You can turn it on
again when you ________ after you land.
C. D. 4- Hurry up! You’re going to ________ your
flight!
5-If one passenger is late, it can ________ the
whole flight.
6- I’m afraid the plane is ________. You’ll
have to ask for your money back.
7- Planes ________ at about 30,000 feet,
which is about 10km.
III. SPEAK Discuss in groups.
• How popular is air travel in Djibouti?
• What sort of people fly often?
39
Lesson 2.3 Air transport
GRAMMAR: Superlatives
I. LOOK at this picture and name these Superlative adjectives
modes of transport.
We use superlative adjectives to say
II. LISTENING Listen to part of a presentation that something/somebody is more than
about transport. In what order does the speaker anything/anybody else.
mention the modes of transport from the picture? 1- syllable adjectives: Add -est: old
the oldest; fast the fastest;
III. READ about superlative adjectives.Then safe the safest; big the biggest
complete the extracts from the listening with the
superlative form of the adjectives in brackets. 2- syllable adjectives ending in -y: Change
You will need to use ‘the least’ once. -y to -iest: happy the happiest;
1- For the ________ (large) cargoes that need easy the easiest
to travel the ________ (far).
2- But it is the ________ (reliable), because Other long adjectives: Use most: modern
accidents happen quite often. the most modern; expensive the
3- The ________ (quick) way to ship goods is
by air. most expensive
4- It is surely the ________ (safe) option when
dealing with huge goods. A few adjectives are irregular: good
5- The ________ (common) means of transport the best; bad the worst; far the
is the road. furthest (or the farthest)
6- This is not the ________ (fast) option, but
it is the ________ (reliable) when you want to You can use ‘the least + adjective’ to say
send goods overseas. that something/somebody is less than
7- But it is also the ________ (expensive).
anything/anybody else.
IV. PRACTICE Choose the best option.
1- Train transportation is the slower /slowest
way to ship goods
2- The plane is the fastest / faster way to
deliver goods.
3- Hassan sends his vegetables by road as it
is the shorter / shortest way to the next city.
4- The only way to transport the most /more
dangerous liquids is by train.
V. ROLEPLAY Work in pairs to roleplay this
situation.
• You are a logistics agent. You have to present
the best mode of transportation for your
customer. What would you say?
• You are the customer and you want some
send different types of cargoes. Ask questions.
40
Lesson 2.3 Air transport
Speaking and writing: An insurance claim
I. PREDICT Discuss in groups. IV. ROLEPLAY Work in pairs. Act out a
What happens if some goods don’t arrive at similar conversation. Use the form above
their destination? Who pays for the goods? and invent all the details.
II. LISTENING Listen to a conversation to V. READING Read the email. Who is writing to
check your answers to Exercise I. whom? Why?
III. LISTEN again to complete the insurance Dear Sitti
claim form. You can listen more than once.
I am writing regarding our conversation
A. BUSINESS DETAILS earlier today about the problem with
your recent delivery. As discussed, I have
Name of 1 submitted an insurance claim for the cost
business: of the flowers. Please see the attached form
for details. I am waiting for a reply from the
Address: 2 insurance company, but I am confident that
they will approve the payment without any
Tel. no.: 3 problems. I will of course let you know as
soon as I receive conformation.
B. DELIVERY DETAILS In the meantime, let me apologise again
for the problems with your delivery. We
Description of 4 hope you will continue to use our delivery
goods: services in the future.
Best regards
Despatch date: 5 Omar
Crest Company
Despatched 6
from: VI. WRITING Write a reply from Sitti to
Omar.
Form of 7 • Thank him for his help.
transport: • Remind him to contact you as soon as he
hears from the insurance company.
Delivery date: 8 • Assure him that you will continue to use his
company’s services.
Delivery time: 9
Name of 10
recipient:
Total weight: 11
No. of 12
packages:
Description of 13
packages:
C. DETAILS OF LOSS OR DAMAGE
Goods were 14
missing or
damaged?
Details: 15
41
In a perfect supply chain, warehouses would have
no place. As yet though, the perfect supply chain
doesn’t exist, so warehousing is essential to maintain
an efficient, uninterrupted flow of materials and
goods from source to point-of-use.
1. Why do we need warehouses?
2. What’s the main purpose of a warehouse?
3. Would you like to work in a warehouse?
Lesson 3.1 The parts and Lesson 3.2 Lesson 3.3
functions of a warehouse
SPEAKING: Showing some- SPEAKING: Storage problems SPEAKING: Punctuality
body around Reading: Storage and handling and working time
VIDEO: Warehouse layouts GRAMMAR: will and going to READING: Warehouse
GRAMMAR: will and shall VOCABULARY: Phrasal verbs etiquette
VOCABULARY: Parts of a WRITING & SPEAKING: An GRAMMAR: Present
building action plan simple/present
SPEAKING: Warehouse continuous for the future
functions VOCABULARY:
Sanitation rules
WRITING &
SPEAKING: Warehouse
rules
Lesson 3.1: The parts and functions of a warehouse
Speaking: Showing somebody around a warehouse
I. MATCH the parts of a warehouse with the
functions.
1- Unloading area a. storing goods in III. LISTEN to a conversation between a
2- Goods reception the main part of the warehouse manager and a new employee.
warehouse Tick () the areas in Exercise one that they visit
area b. fixing broken
3- Warehouse machines and IV. LISTEN again. Complete the phrases
equipment with one word in each space.
technical area c. collecting goods
4- Repackaging area from the warehouse around earlier free here’s me (x2)
5- Warehouse and getting them question son see (x2) show start
ready to send this time to tomorrow way(x2) where
quarantine area d. printing
6- Warehouse documents, making 1- Welcome ___ the warehouse. Come ___,
phone calls, etc. let me show you ___.
administrative area e. taking goods off 2- Feel ___ to ask me ___ as we’re going.
7- Storage area trucks 3- Let’s ___ here at the unloading area. As
8- Picking or order f. organising goods you can ___, the trucks …
before they leave the 4- Follow ___ inside. This ___ , please. ___ is
preparation area warehouse the reception area.
9- Area for dispatch g. receiving new 5- Come and ___.
goods 6- This is ___ we repackage goods into smal
and outflow control h. putting goods on ler units.
10- Loading area trucks 7- Come with ___.
i. storing goods that 8- By the ___, there is another area to ___
have problems (e.g. you now.
they need to go back 9- ___ the loading area that I told you about
to the supplier) ___.
j. unpacking big 10- We don’t have ___ to look at them now.
containers and We’ll visit them ___.
packing the goods in
smaller containers
II. SPEAKING Look at the picture of
warehouse. What parts from Exercise one can
you see?
43
V. CHOOSE the correct definitions for the VI. COMPLETE the definitions with words
words in bold. from the box.
1- How many unloading bays are there?
batch bulk cartons consolidate
a places for trucks to load and unload handling incoming
b machines for loading and unloading
1- ________ goods are the goods that arrive
2- What do the employees do in this area? I in a warehouse from suppliers.
mean their duties. 2- ________ is the general name for moving
goods around, using machines or by hand.
a responsibilities 3- If you break ________, you pack large
b places of work amounts of goods into separate units.
4- When you ________ several orders
3- In this reception area, they control and together, you deal with them all at the same
ensure that the quantity and the quality of time.
units are correct. 5- ________ are boxes, usually made of
cardboard.
a how heavy, how expensive 6- When you ________ lots of goods, you
b how many, how good bring them together so you can send them
together.
4- When we receive goods from suppliers,
they’re often in bulkcontainers. VII. SPEAKING Work in small groups. Draw
a plan of a warehouse. Think of the best place
a very small in your warehouse for all the areas in Exercise I.
b very large
VII. ROLEPLAY Work in pairs.
5- Who will repackage those heavy goods?
a unpack and then pack into new Student A: You are the warehouse manager.
containers Use the phrases in Exercise 3 to show your
b pack and send to customers partner around your warehouse.
6- We stack the loads directly on the ground. Student B: You are a new warehouse employee.
Listen to your partner’s description. Ask
a put things next to each other questions about the different parts of the
b put things on top of each other warehouse.
7- This is where we prepare goods for customers.
a get them ready
b receive and check
8- goods that are ready to be loaded into the
vehicles.
a places in a warehouse
b cars, trucks, trains, etc.
44
Lesson 3.1: The parts and functions of a warehouse
Video: Warehouse layouts
I. LOOK at the pictures. Discuss the 5- The shipping and receiving areas are
questions in groups.
located on different sides of the war
1- Which picture (a–c) shows a U-shaped war ehouse. _____
ehouse? Which shows an L-shaped war 6- They require more available space. _____
ehouse? Which shows an I-shaped warehouse? 7- These layouts are good if you require
2- What do you think is the best shape for a heightened security. _____
warehouse? Why? 8- They can provide larger sorting and sto
rage areas for shipping and receiving
docks. _____
IV. MATCH the words and phrases from the
video with the explanations.
1- product flow/ a. better protection
(e.g. from thieves)
a. b. product throughput b. the people,
2- productivity and equipment, space,
c. money, etc., that you
efficiency can use
II. Watch a video about warehouse layouts. 3- available re c. checking things
Answer the questions. separately
1- Which shape does the woman describe first? sources
2- Which two shapes does she describe together? 4- personnel
III. Watch again. Which layout(s) do the
following statements refer to? 5- cross-docking d. the way that
1- It’s the most common type of layout._____ goods move
2- The shipping and receiving docks are 6- heightened through the
located next to one another. _____ security warehouse
3- It allows you to share dock resources (e.g. 7- isolated moni e. unloading goods
personnel and material-handling equipement). toring and loading them
_____
4- They’re also known as ‘through flow’. ____ onto different
trucks, without
storing them in
a warehouse
f. doing as much
work as possible
for the lowest cost
g. employees,
workersh.
V. SPEAKING Work in small groups. Discuss
the advantages and disadvantages of the three
warehouse layouts. Use words and phrases
from Exercise IV.
45
Lesson 3.1: The parts and functions of a warehouse
Vocabulary: Parts of a building
I. LABEL the pictures with words from the
box.
ceiling entrance exit floor gate
hall lifts lights office roof stairs
toilets
7the 8 an
1 an 2a
9
10 an empty
3a 4some
5 some
11some 12 the
6 the II. Discuss in pairs.
1- Which things in the pictures does every
warehouse need?
2- Think about the warehouse you drew
earlier. Did you include all the things in the
pictures?
46
Lesson 3.1: The parts and functions of a warehouse
Grammar: will and shall
I. READ and listen to a conversation. In which III. READ the conversation in Exercise I.
part of a warehouse is the conversation taking Find examples of the following:
place? 1- a negative prediction with won’t
2- a question tag with won’t
Ali : Hey, guys. The trucks will probably be
here soon. We have to get ready to unload IV. SPEAKING Work in small groups. You have
the trucks. decided to open a warehouse together. In your
Ahmed : How many will there be? groups, discuss the questions.
Ali : There’ll probably be three in total. And
look, the first one’s here is already. It What type of warehouse will it be?
seems that the goods are heavy materials. How many employees will you employ?
Ahmed : So, we’ll need to use a forklift, won’t What type of materials will you store in your
we? Will you call the forklift driver, please? warehouse?
Ali : He’s on his break. He won’t be back for 20 What equipment will you use for loading
minutes. What shall we do? and unloading?
Ahmed : Don’t worry. I’ll unload them myself,
if you like. I worked as a forklift driver I. LOOK at some processes in a warehouse
before. But will we have enough space (a–i). In which part of a warehouse do they
to put all these goods? happen?
Ali : I’m not sure. Shall we pile them over the main storage area the marshalling
there on the left, near those huge cartons?
Ahmed : OK. I’ll go and clear some space and dispatch area the order picking area
over there. the packing area the receiving area the
II. READ about will and shall. Complete the repackaging area the sortation area
explanation with underlined examples from
the conversation in exercise one a) breaking bulk b) unpacking and
repacking goods c) packing and wrapping
Will and shall d) batching small order together
We use will … e) selecting goods for customer orders f)
forming vehicle loads g) checking
1. to make predictions: ________________ documents for incoming goods h)
2. to offer help (with I’ll): ________________ consolidating goods i) storing goods
3. to make a decision while speaking (with
I’ll): ________________ II. Put the processes from Exercise II in the
We make questions with will … order that they happen. Then listen again to
4. to ask for a prediction: ________________ check.
5. to ask for help: ________________
We make questions with shall (+ I/we) … 1. _g_ 2 __ 3 __ 4 __ 5 __ 6
6. to make suggestions ________________ __ 7 __ 8 __ 9 __
7. to ask for advice: ________________
III. LISTEN Listen to a conversation between
a warehouse manager and a new employee.
Check your answers to exercise two.
47
Unit 3 Lesson 2: Storage and handling of goods
Speaking: Storage problemsI
I. LISTEN Look at the pictures.What are some
possible problems with storing each item in a
warehouse?
1. a pallet of cement powder 2. a drum of ethanol
3. long metal poles 4. large machine parts
48
II. LISTEN to a conversation between an IV. VOCABULARY Match the words from the
experienced warehouse worker and a new conversation with the meanings.
employee.Where do they decide to store items
4–1 in Exercise I? Why? 1. damp a. completely broken
2. destroyed b. bigger than normal
1- a pallet of cement bags 3. flammable c. a little wet
4. oversize d. can catch fire easily
a) on the top shelf of the rack
b) on the ground, near the window V. ROLEPLAY Work in pairs. Act out a similar
c) on the ground, near the north wall. conversation between warehouse workers.
Decide where in a warehouse to store the
2- drums of ethanol following goods.
a) outside in the yard
b) in a special area of the warehouse
c) in the refrigerated storage section
3- long metal poles
a) standing up on one end
b) lying down flat
c) at the end of an aisle.
4- large machine parts
a) in rack D
b) in the middle of an aisle
c) in a special rack for oversize items.
III. USEFUL PHRASES Choose the best words
to complete the useful phrases from the
conversation. Then listen again to check.
1- I’m not know/sure where everything goes.
Can you help me?
2- That cement is really heavy, because/so
we need to store it on the ground.
3- What about/with those drums of ethanol?
Where’s the best place to store them?
4- It can catch fire very easily, because/so we
need to keep well away from the rest of
the goods in the warehouse.
5- The parts are too big for/on that space.
6- We always need to keep the aisles completely
clear. Instead/Otherwise, there’s a risk that
somebody might trip over them.
49
Unit 3 Lesson 2: Storage and handling of goods
Reading: Storage and handling
I. VOCABULARY Match the pictures of storage They slide into a pallet and lift it up to move
and handling equipment below with the names. it. Pallet trucks come in both manual and
electrical types.
Forklift hand truck order picker pallet pallet 4 ________ these vehicles transport and
truck platform truck shelves walkie stacker lift pallets like a forklift, though they don’t
include a place for the operator to ride in.
They come in both powered and manual
versions.
5 ________ these vehicles lift the operator
several feet above the ground on a plat form
so they can retrieve or store goods on high
shelves.
6 ________ this is a small vehicle with two
II. READING Read the web page Complete the power-operated prongs at the front that
descriptions with the names of equipment from can be slid under heavy loads and then
exercise one.There is one piece ofe quipment that raised for moving and stacking material sin
you do not need to use warehouses, shipping depots, etc.It is mostly
used for conveying merchandise on pallets.
Djama Warehouse Supplies However, if it is equipped with suitable
attachments, it can also be used for loading,
Whether you have a network of huge unloading, stacking and hand
distribution centres or a simple warehouse in ling goods which are not placed on a pallet.
your factory, you can trust Djama. Warehouse 7 ________ this is a small, low, portable plat
Supplies with all the equipment you need to form on which goods are placed for storage
operate a professional and safe warehouse. or moving, as in a warehouse or vehicle.
1 ________ these are a basic storage method,
less open than racks. Used with bins and 1. operated by hand, not using electricity
drawers, they’re more able to keep smaller 2. extra parts. 3. easy to move around
and more difficult-to-manage materials and wrapping. 4. take something out of a
products stored and organized. storage place. 5. plastic boxes or containers
2 ________ One of the most basic pieces of that store things on shelves 6. the person
who drives or uses a piece of equipment.
material handling equipment, these feature 7. containers that you pull to open, often
a small platform to set the edge of a heavy used for storing clothes. 8. moving from
object on, and a long handle to use for one place to another 9. places similar to
leverage. Whatever is being moved must be warehouses, where goods are unloaded,
tipped so that it rests on the handle, and is organised and reloaded. 10. the flat
carried at a tilt to its destination. part of a piece of equipment, used for
3 ________ Also known as pallet jacks, these lifting things. 11. the part of a piece of
equipment that you hold in your hand.
are a type of truck specifically for pallets. 12. the sharp parts of a fork. 13. A much
bigger version of shelves, as tall as a
warehouse.
IV. SPEAKING Work in small groups. Think
of situations where you might use each piece
of equipment from exercise one.
50
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