Livre de logistique ,transport- Grade 10 ETFP pdf

UNIT 8 LESSON 26.1: dispatching documents
WRITING AND SPEAKING: Complaining about lost
items

I. Read the letter. Answer the questions III. Write a similar letter to a courier company
1- What are Balloré and Kulan? asking for compensation for your lost bag.
2- Who is complaining? Why? Before you write, think about the following.
3- When did the documents get lost?
• What did you send? • Who have you
Aswan • Where did you send contacted?
Kulan Company it to? • What do you want
Dear Sir or Madam, • When did you send it? the courier to do?
It has been almost a week since we came
to your office to send some important IV. LISTEN to a conversation between a
documents to our office in Dubai, UAE. I customer service employee from KULAN
have contacted our office in Dubai and company and a customer from Balloré
they have confirmed that the documents Logistics Company. Choose the correct
have not arrived there yet. I also called words and phrases.
your office yesterday for more information
about the documents and they told me 1- The customer is calling about some lost
that they have already checked and they documents / packages.
believe the documents probably got lost 2- It will take a few weeks / days to start the
during the flight. They also told me to send
a letter of complaint to your office asking payment process.
for compensation for the lost items. 3- The customer doesn’t need / needs to
Therefore, I would like you pay us
compensation for these lost valuable bring his receipt to the office.
items. Please find attached a copy of the 4- KULAN will / won’t pay for the lost objects.
shipment form that I completed for these 5- The customer has often / never claimed
items.
Sincerely from the company before.
Mohamed Abdullah
V. USEFUL PHRASES complete the phrases
Balloré Logistics Co
from the dialogue with for, on or to.
II. VOCABULARY which bold words in the
letter mean the following? 1 I’m so sorry _____ 4 There’s no need
1- money paid for lost or damaged objects your loss. _____ you to come
________ 2 Do you have the here.
2- said that something is definitely true tracking number 5 something that you
________ _____ hand? have lost: a l_____
3- worth a lot of money ________ I’m just looking at 6 it’s not necessary:
4- explaining why you’re angry / unhappy 3 your case _____ my there’s no n_____
________ screen now.
5- think that something is true ________
6- journey by plane ________ VI. ROLEPLAY Work in pairs to role-play
a similar situation. Phone your partner to
ask about details of your lost bag and the
compensation. Use the useful phrases from
Exercise V.

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Inventory can best be described
as any materials or goods that
pass through or are held in your
business and are necessary in order
to carry out your trade. Inventory
management is the activity involved
in making sure your inventory works
for your business as cost-effectively
as possible.

1. Look at the definition of inventory. How can you check how much inventory you have?
2. Look at the definition of inventory management. What do you think it means?
3. Look at the picture. What are the people doing? Why?

Lesson 9.1 Measuring Lesson 9.2 Stock discrepan- Lesson 9.3 Inventory

stock levels cies management

SPEAKING: Conversation SPEAKING: Talking about SPEAKING: Planning
about stocktaking discrepancies stock levels
VIDEO: How to do an READING: Inventory LISTENING: Running an
inventory with RFID and shrinkage efficient warehouse
barcode VOCABULARY: Food GRAMMAR: Would
GRAMMAR: Defining GRAMMAR: Non-defining and could for imaginary
relative clauses relative clauses situations
VOCABULARY: SPEAKING & WRITING: VOCABULARY: Formal
Technology Email of complaint and and informal language
WRITING & SPEAKING: apology SPEAKING &
Advantages and WRITING: Negotiating
disadvantages of stocktaking with a supplier
methods

Lesson 9.1: Measuring stock levels
SPEAKING: Conversation about stocktaking

I. Read about stock and stocktaking. Then 1- ________, our stock is just the finished
discuss the questions in groups. goods in the warehouse …
2- guess inventory-taking would be a better
Stock is made up of all the goods your name, but the process is ________ called
warehouse has for sale. Stocktaking is stocktaking.
the process of checking how much stock 3- Why do we need to conduct stocktaking
you actually have, by going round the ________? Can’t we do it ________?
warehouse and counting every item, and 4- ________ our computer system tells us
then comparing that information with the how many items we have in the warehouse.
totals in your computer system. 5- This is ________ a list of all the locations
in the warehouse.
1- Is there a difference between stock and 6- You need to do a stock take________ and
inventory? ________.
2- Why do you think stocktaking is important? 7- It’s always better to start with what’s
3- How often do you need to conduct ________ there on the shelf, …
stocktaking? 8- Make sure all the items are visible and
4- When is the best time for stocktaking? ________ arranged, …
Why? 9- We need to know ________ what’s in the
5- What is a Stock Taking List? What warehouse.
information is printed on it? 10- You’ll also need to stay ________
6- Is it better to conduct stocktaking alone or focused on the job.
in pairs? Why? 11- That________ helps us to count
7- How can workers stay fresh and focused ________.
while they’re stocktaking?
8- How can workers stay fresh and focused V. Find adverbs in Exercise IV that mean the
while they’re stocktaking? following.
1- I’m sure this is true: ________
II. LISTEN to a manager explaining how to 2- By hand, not using computers/machines:
check stock levels. Answer the questions ________
from Exercise I. 3- Precisely, not just ‘more or less’: ________
4- In simple language: ________
III. LISTEN again. Put the stages in the 5- Without any mistakes: ________
correct order. 6- In fact: ________
a. Input the information into the computer 7- Using computers/technology: ________
and check for differences 8- Using the official/technical definition:
b. Make sure your stock is visible and neatly ________ / ________
arranged 9- With everything in the right place:
c. Count the items and write down the ________
quantities on the Stock Taking List
d. Prepare your Stock Taking List

IV. USEFUL PHRASES Complete the extracts VI. ROLEPLAY Work in small groups to
from the conversation with adverbs from the make a similar conversation. Try to use
box. adverbs from Exercise 4 in your conversation.
• Warehouse manager: Explain how to conduct
accurately actually basically carefully a stock take.
completely electronically exactly manually • Warehouse employees: Listen carefully to
neatly officially really slowly surely your manager’s instructions and ask questions.

technically

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Lesson 9.1: Measuring stock levels
Video: How to do an inventory with RFID and barcode

I. Look at the pictures A–C. Find the fol V. Complete these extracts from the video
lowing things. with underlined words from Exercise IV.You
1- a barcode 2- a barcode scanner / reader will need to use one word twice. Then watch
3- an RFID tag / label 4- an RFID scanner / again to check.
reader
1- We are going to show you how RFID can
II. PREDICT Discuss in pairs. What is the help you do your inventory ________ faster
quickest way to ‘do an inventory’ (= conduct than barcode does.
stocktaking)? 2- So first I’m going to try to scan all of the
a) manually (using Stock Taking Lists) b) boxes ________ on the shelves and on the
using barcodes and scanners c) using RDID ________ by using barcode …
tags and scanners 3- I’m just going to ________ inventory,
III. Watch the video to check. ________ the inventory process, and yup,
1- How long did the inventory take with I’m ready.
barcodes? 2- How long did it take with RFID? 4- Another cool thing when using RFID for
inventory is that if there is a ________ that
IV. VOCABULARY Choose the correct endings. you place in a specific location …
1- If you select an option, you choose / delete 5- So just to ________, we did an inventory
it. on 29 boxes.
2- If something is way faster than something
else, it’s slightly / much faster. VI. SPEAKING Discuss in pairs.
3- An asset is something that you own / need.
4- Cabinets are pieces of furniture / small 1- Why do you think some people still
offices. conduct stocktaking manually, instead of
5- If there are boxes scattered on shelves, using barcodes or RFID?
they’re arranged neatly / not arranged neatly. 2- How do you think RFID works?
6- When you recap, you present new 3- What are some other uses of RFID?
information / the same information again.
7- If something is misplaced, it’s in the right /
wrong location

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Lesson 9.1: Measuring stock levels
Grammar: Defining relative clauses

I. LISTEN to some warehouse employees talking about who or that Who is the
conducting a stocktake. Complete the row in a person which or person who/
the Stock Taking List. talking about that that conduc-
a thing where ted last year’s
Location Contents talking about stocktake?
a place
Pro- Des- Quan- What’s the
Aisle Shelf Bay duct crip- tity name of the
tion products that/
code which are in
that box?
II. Read about defining relative clauses.Then This is the
choose the correct option to complete the place where
extracts from the conversation. (The symbol we store dry
Ø means ‘no pronoun’.) foods.

1- Do you want to be the person which / who DRCs without relative pronouns
counts or the person that / Ø writes down the When a DRC has a subject (e.g. you), we don’t
numbers. need a pronoun (e.g. that/who/which):
2- What’s the first location who / ØI need to
check? • Who is the person(who/that) you spoke to?
3- So there’s a pallet what / which has about • What’s the name of the products(that/which)
ten boxes … you bought?
4- You need to count all the items that /
where are in that location! III. Complete the relative clauses with
5- There should be a label where / who you’ll suitable relative pronouns. Write Ø if it’s
find the product code. possible to have no pronoun.

Defining relative clauses 1- The person _____ conducted the
We use defining relative clauses(DRCs) to tell inventory wasn’t very careful.
somebody which person, thing or place we’re 2- There’s a difference between the number
talking about. of items _____ the computer shows and the
• We counted all the stockwhich was in the number of items _____ are in the warehouse.
warehouse. 3- Make sure the zone _____ you’re
In this example, the DRC (which was in the conducting your stocktake is tidy.
warehouse) tells the listener which stock they 4- Some of the objects _____ we found were
counted. in completely the wrong place.
Relative pronouns with DRCs 5- The bay _____ the machine parts are
usually stored is empty.

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Lesson 9.1: Measuring stock levels
Vocabulary: Technology

I. Label the pictures with words from the 6- Don’t save long videos on your phone –
box. there’s not enough digital / memory / online.
Files keyboard laptop machine menu
7- When you click o this link, it takes you to our
mouse PC printer speakers electricity / site / software on the internet.

1 a ________ 1 a ________ 1 some______ 8- Our developers wrote a simple IT / page /
program that sends us a message when our
1 a ________ 1 a ________ 1 a ________ stocks are low.

1 a ________ 1 some ______ 1 a ________ 9- I’ve found their website, but I can’t find the
II. SPEAKING Discuss in groups. Which right IT / memory / page with the information
things in the pictures can you use during a I need.
stocktake?
10- The RFID tags send a digital / model /
program radio signal to the scanner.

8- The signal is weaker so the reader needs to
be closer.

9- A label or plate is attached to every product
or package.

10- A scanner shines a red laser light at it.

11- The white parts reflect the light back to
the machine, but the black parts don’t.

12- It’s a very simple system and you don’t
need any equipment or electricity.

III. Choose the words to complete these
sentence.
1- Did you buy those goods digital / online /
site or in a shop?
2- Almost all machines need electricity /
model / page to make them work.
3- This is an old model / online / software
of this scanner – you should buy some newer
ones.
4- We downloaded some electricity /
software / site to help us track our inventory.
internet.
5- When your computer is broken, you’ll need
to speak to a member of the IT / memory /
program team.

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Lesson 9.1: Measuring stock levels
Speaking and writing: Advantages and disadvantages
of stocktaking methods

I. SPEAKING Discussinpairs.Whatdoyou 3- Sorry, but what do you ________ by active
think are the advantages and disadvantages
of these three ways of measuring stock levels. tags?
1- By hand, using printed stock lists 4- Wow! That’s ________!
5- I see. What other ________ are there?
2- Using barcode scanners 6- So the ________ is: what do we choose?
7- We need to give it some ________.
3- Using RFID tags

II. LISTEN Complete the phrases for IV. ROLEPLAY Work in groups of three. Act
managing meetings with words from the out a similar conversation.
box. Then listen again to check. to a meeting
about different methods of measuring stock V. Read part of a report that the IT manager
levels. Which method does each statement wrote after the meeting. How many advantages
refer to? Write H (= by hand), B (= barcodes), and disadvantages does she mention?
A (= active RFID tags) or P (= passive RFID
tags). Barcodes
The main advantage of barcodes is that
1- It’s a slow process. they are relatively cheap – we can simply
2- It feels terribly old-fashioned. print labels and attach them to every item
3- Read accuracy is usually 100 percent. in the warehouse. Another benefit is that
4- They have a tiny battery inside them. they do not need batteries, so they last
5- The signal is very strong, so you can read it forever. However, one disadvantage is
from hundreds of metres away. that each barcode must be scanned one
6- They take their energy from the radio at a time, so the process is much slower
waves that are sent out by the reader. thanwithRFID tags. An additional drawback
7- You never have to worry about the battery is that it is easy to miss some items during
running out. a stock take – you can only count the items
8- The signal is weaker so the reader needs that you find.
to be closer.
9- A label or plate is attached to every VI. USEFUL PHRASES Add four phrases
product or package. from the report to the table.
10- A scanner shines a red laser light at it.
11- The white parts reflect the light back to Talking about Talking about
the machine, but the black parts don’t. advantages disadvantages
12- It’s a very simple system and you don’t
need any equipment or electricity.

III. USEFUL PHRASES Complete the phrases One good thing One of the main
for managing meetings with words from the about … is that … problems with … is
box. Then listen again to check. 1 ________ … that …
A further 3 ________ …
options agenda question thought advantage is that Another weakness is
better impressive mean … that …
2 ________ … 4 ________ …
1- OK, so the next item on the ________ is
last week’s inventory count.

2- Isn’t there a ________ way of doing it?

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Lesson 9.2: Stock discrepancies
SPEAKING: Talking about discrepancies

I. PREDICT Read the definition. Then work 2- But your team could only ________ 108
in groups to discuss some possible reasons in that location, when you were doing the
for stock discrepancies in a warehouse. stocktake.
3- So what’s happened to the ________ 347
Stock discrepancy: a difference between of them?
the number of items that you should have in 4- Our system ________ there should be 16.
stock (according to your computer system) 5- But your ________ show there are only 10
and the number of items that you actually out in the warehouse.
have in stock (when you count them by 6- So we’ve ________ 6 somehow.
hand) 7- Your ________ found only 2.
8- But according to my figures, we ________
II. LISTENING Listen to a conversation have 20.
between an administrative assistant and a 9- That means there are 18________.
warehouse manager. Complete the
discrepancy report. IV. VOCABULARY Look at these extracts
from the conversation.Write the underlined
STOCK DISCREPANCY REPORT words and phrases in the table.

Pro- Des- Expec- Counted Diffe- a) I have no idea. b) Maybe they’re still there,
duct cription ted qty rence but in the wrong location. c) Is that possible?
code qty d) I think it’s much more likely that somebody
has stolen them – possibly employees, or
00342 Tablet (1) -347 perhaps some visitors to the warehouse. e)
84- compu- 455 _____ I’m not sure, but I can guess. f) I’m sure we’ve
934 ters never had 20 pallets of yellow printer paper!
g) Somebody probably typed an extra ‘zero’ …
00536 Wide (2) 10 (3) h) Well, it certainly it wasn’t me!
30- screen _____ _____
631 TVs (5) A: 100% (I ________, ________
00854 eYllow (4) _____ (6) know)
01- printer _____ _____ B: al- ________, ________
99Y paper most100%
(pallet) ________, ________,
C: around ________, ________,
III. USEFUL PHRASES Complete the phrases 50% ________, ________
for describing discrepancies with words
from the box. Then listen again to check. D: 0% (I don’t ________
know)
According figures find lost missing other
should shows stock-checkers V . ROLEPLAY (Work in pairs) Make
conversation about the discrepancy report
1- There should be 455 of them, ________ to in exercise 5. Use words and phrases from
our computer system. Exercises III and IV.

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Lesson 9.2: Stock discrepancies
Reading: Inventory shrinkage

I. SPEAKING Read the paragraph below or over-ordering, pricing errors, incorrect
Work in pairs to think of some possible numerical values (particularly adding or
reasons for inventory shrinkage.What is subtracting zeros) or misplaced decimal
inventory shrinkage? points.
3- Damaged stock: Any items in stock that are
In an ideal world, every single item that damaged and therefore not fit for sale can have
arrived in a warehouse would go out to a significant impact on a company’s losses.
a paying customer. In reality, there will This can be due to mishandling by employees,
always be a certain percentage of items that damage caused during transportation, or an
never make it to paying customers. That adverse event in the warehouse.
percentage is called shrinkage, and it’s a 4- Obsolescence: If products take too long
serious problem for everybody in logistics. to sell, they are at risk of becoming obsolete,
after which their value is significantly reduced.
II. READING Read the rest of the article. 5- Supplier fraud: The supply chain can be
Which section (8–1) mentions the following? complex and difficult to control. It’s relatively
easy to take advantage of this by, for example,
a) use technology to count inventory taking goods off the back of a truck while in
B) accidents happen and things get broken transit.
C) some things don’t even arrive in the COMBATTING INVENTORY SHRINKAGE
warehouse Now we have identified come of the causes
D) measure shrinkage to see if it’s getting of inventory shrinkage, let’s highlight some
better or worse methods of controlling it.
E) employees and other people steal 6- Count, count and count again: Although
F) things get old and out-of-date automated systems are a major step forward,
G) check your inventory by hand businesses should still conduct a stock take as
H) employees type the wrong information. often as necessary.
In the US in 2015, US45.2$ billion was lost 7- Automate: Inventory management
due to inventory shrinkage. So, if inventory software allows you to trace all inventory
shrinkage is such an issue, how can we stop throughout the supply chain, which of course
it? Let’s first look at how it occurs before provides valuable data to identify problems
considering how to prevent it. later.
CAUSES OF INVENTORY SHRINKAGE 8- Metrics: Ensure you know your company’s
1- Shoplifting and theft: Unfortunately, inventory shrinkage value and use it to
theft is a common event in business. This can compare to previous and later years. That
be due to shoplifting by customers or even means you can analyse the methods you have
employees. In fact, just over 40% of invento- adopted to control it. If the shrinkage value
ry shrinkage is due to employee theft while is coming down, carry on with your current
35% is due to shoplifting. approach. But if it’s still growing, you need to
2- Administrative mistakes: A leading develop new strategies to reduce shrinkage.
cause of inventory shrinkage is administrative Inventory represents a significant proportion
mistakes, which include accidental reordering of a company’s assets and value and therefore
must be controlled and even looked after
to prevent it from becoming a liability and
derailing a company’s success.

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Lesson 9.2: Stock discrepancies
Vocabulary: Food

I. Label the food with words from the box. II. Sort the food into the correct categories.

Beans cereal desserts garlic grapes Beans cereal desserts garlic grapes
lemons mushrooms oil pasta lemons mushrooms oil pasta
pears sauce sweets pears sauce sweets

1. a pack 2. a bag 3. a sack of 1- Soft drinks: _____, _____ 2 Fruit: _____,
of________ of______ dried _______ _____ 3 Dairy products: _____, _____4
Vegetables: _____, _____ 5 Spices: _____,
_____

III. ROLEPLAY Work in groups to act this
situation.

4. some pac- 5. a bag 6. a pallet of You are the managers of a food warehouse.
kaged _______ of_______ cooking ______ Your warehouse stocks all the food from
this page. You have recently had a lot of
problems with shrinkage. Hold a meeting
to discuss the causes of those problems
and some possible solutions. Think about
the five reasons for shrinkage below.

7. some crates 8. some bott- 9. a box a) Shoplifting and theft b) Administrative
of ________ les of _______ of_______ mistakes c) Damaged stock
d) Obsolescence e) Supplier fraud

10. a crate 11. a bunch 12. a crate
of_______ of_______ of_______

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Lesson 9.2: Stock discrepancies
Grammar: Non-defining relative clauses

I. LISTENING Read and listen to the II. Read about non-defining relative clauses.
conversation. Complete the statements. Then decide if the underlined relative clauses
1- They had to throw away all / some / none (7–1) in the script are defining or non-
of the breakfast cereal. defining.
2- They had to throw away all / some / none
of the yogurts. Non-defining relative clauses
3- They had to throw away all / some / none
of the bananas. Non-defining relative clauses are similar to
defining relative clauses, but there are some
A. We found a number of discrepancies important differences:
during our stock check, 1which we
conducted last weekend. One problem was Defining relative Non-defining relative
that several items were in the wrong place. clauses
There was a pallet of breakfast cereal in clauses
the refrigerated goods section, 2where we
should only store diary products. They say which They give extra
person, place or information about
They were fine, but there’s no need to keep thing you’re talking a person, place or
corn flakes in the fridge! And there was a about. If you cut the thing. You can cut
pallet of yogurts in the space 3where the relative clause, the the relative clause
breakfast cereal should be. We had to throw sentence doesn’t feel and the sentence still
away all those yogurts, 4which were not fit complete. makes sense.
for sale – not a single one of them. So I’d like I need to speak I need to speak to
to find the person 5that put those goods in somebody who John, who drives a
the wrong places. drives a forklift. forklift.

B. It was probably Ahmed, 6who often puts There is no comma There’s a comma be-
goods in the wrong places. before or after them. fore and after them.

A. Well, let’s check what the computer You can use that You can’t use that.
system tells us. Another problem was with instead of who/
out-of-date fruit. We had to throw away all which.
the bananas 7that were not fit for sale. About
three quarters of them were black and soft. You can sometimes You can’t leave out
Only about a quarter of them were still OK. So leave out the relative the relative pronoun:
we have a real problem with obsolescence. pronoun: John, who I saw this
The question is: what are we going to do The person (who/ morning, wasn’t
about it? that) I saw this mor- wearing a helmet.
ning wasn’t wearing
a helmet.

III. Which of the three underlined relative
clauses should be non-defining?Add
commas to those three.
1- What did you do with the goods you damaged?
2- Please speak to your supervisor who will tell
you what to do next.
3- The area where the beans were stored was
dirty and wet.

161

Lesson 9.2: Stock discrepancies
Speaking and writing: Email of complaint and apology

I. PREDICT Discuss in groups. IV. READING: Read the reply to Mariama’s
1- When you order goods in boxes, how can email. Choose the most suitable words
you be sure that each box contains the right and phrases to complete the email.

goods? Dear Mariama,
2- Do you think the QA team opens every box
to check what’s inside? Should they? Thank you for your (1)order/ email
3- What can you do if the boxes contain the of yesterday. We are very sorry for the
wrong goods? inconvenience we have (2) caused you/

II. LISTENING Listentoaphoneconversation received and we apologize. The mistakes
between Mariama, and administrative (3) led to / were due to a new computing
assistant, and Nafisa, a warehouse worker. system in our warehouse, which has caused
Answer the questions. a lot of problems. We have now solved
these problems and are confident that (4)
1- What should the boxes contain?. anything /nothing like this will go wrong
2- What do they actually contain? in future.
3- What happened when they had a similar We ask you to (5) reconsider/confirm your
situation a few months ago? decision to cancel your orders. We would
4- What is Mariama going to do? Why? like to offer you a thirty percent discount

III. READING Read Mariama’s email to on all orders for the next two years to show
GDW Bulk Food Supplies. Choose the most that we (6) value your custom/really need
suitable words and phrases to complete her your money.
email. We (7) look forward to / are interested in

Dear Sir, hearing from you soon.
We (1) regret/am pleased to inform you that Yours faithfully
you have sent us wrong goods again. This is
the second time this year that we have had Ahmed Ali
to (2) complain to /congratulate you. Your
mistake has caused us great inconvenience GDW Bulk Food Supplier
and has led to (3) new customers/the loss
of some customers. V. ROLEPLAY What do you think Mariama
In view of this, we have no choice but to and Nafissa should do after receiving the
cancel our (4) first order/remaining orders email in Exercise 4. Should they accept
and look for a new and more reliable (5) Ahmed’s offer? Role-play a conversation
supplier/customer. between them. Together, write a reply to
We are sending back the (6) documents/ accept or reject Ahmed’s offer.
consignments we received from you last
month together with your invoice. We are VI. WRITING Write an email to complain
(7) happy / sorry to do this but you leave us about damaged goods which arrived in your
no alternative. warehouse this morning. Then write a reply
Yours sincerely to the complaint and make an apology. Use
Mariama Houssein the emails in Exercises 3 and 4 as examples.

162

Unit 9 Lesson 3: Inventory management
Speaking: Planning stock levels

I. SPEAKING Work in groups. Look at the Cust. ordered (1) _____ Ps of washing powder,
pictures and discuss the questions. but only (2) _____ in stock
Purchasing dept: ordered (3) _____ Ps (Mon)
1- What is the difference between the two
warehouses? Del. takes (4) _____ days. ETA: next Tues
2- Which is better: a warehouse with lots of
stock or one with not much stock? Min.
stock list: re-order when down to (5) _____ Ps
We sold (6) _____ Ps to diff. cust. yesterday
Suggestion: increase min. stock to (7) _____

Ps?
Solution: Ask supplier to send (8) _____ Ps

early
Express Del. takes (9) _____h (but extra cost)

III. LISTENING Listen to the conversation
then complete the notes with a number in
each space.

II. You are going to listen to a conversation IV. USEFUL PHRASES Complete the useful
between two office employees in a logistics phrases from the conversation with words
company (Djama Logistics). Before you from the box. Then listen again to check.
listen, find abbreviations in the notes that
mean the following. anything ask balance best change
crazy important next nothing sorry
1- customer 2- department
suggest supposed tell
3- different 4- expected time of arrival
1- What? So what am I ________ to say to my
5- hours 6- minimum customer?
2- ________, but they’ll have to wait.
7- Monday 8- pallets 3- Sorry, but there’s ________ I can do.
4- This is ________! Can’t you ________ your
9- Tuesday minimum stock list?
5- My job is to find a ________ between too
Cust. ordered (1) _____ Ps of washing powder, much stock and not enough stock.
but only (2) _____ in stock 6- I’m doing my ________, but it’s not easy.
Purchasing dept: ordered (3) _____ Ps (Mon) 7- Is there ________ we can do to help my
customer?
Del. takes (4) _____ days. ETA: next Tues 8- This is really ________!
Min. stock list: re-order when down to (5)
_____ Ps

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Unit 9 Lesson 3: Inventory management
Listening: Running an efficient warehouse

I. PREDICT Discuss in groups. 3- Lighting, air conditioning and security
1- What are some of the costs of running a guards are examples of direct inventory costs.
large warehouse? 4- If you have less inventory, you’ll experience
2- How can a logistics company reduce those less shrinkage.
costs? 5- It’s good to pay for goods after you’ve sold
them to someone else.
II. Match the topics (a–f) with the explanations 6- If your lead time is six hours, you’ll need a
big warehouse.
(6–1). 7- If you have a good returns policy, you can
send goods back to the supplier.
a. Shrinkage costs 1- Paying a supplier 8- In a negotiation with a supplier, you should
weeks or months mainly focus on the price.
b. Returns policy c. after you receive
Lead time goods V. SPEAKING Discuss in groups.
d. Lead time 2- The cost of
e. Payment terms building and running 1- Do you think it’s fair to pay for something a
long time after you receive it?
f. Indirect inventory a warehouse 2- Why do you think lead times are sometimes
costs 3- The cost of goods very long?
that you can’t sell
(e.g. because they’re
old, damaged, lost,
etc.)
4- The option to
send goods back to
your supplier if you
can’t sell them
5- The time between
placing an order and
receiving the goods
6- The cost of buying
all the items in the
warehouse

III. LISTENING Listen to some training
about running an efficient warehouse.In
what order does the trainer mention the
topics (a–f) in Exercise II?

IV. LISTEN again. Are the statements true
or false?

1- If your warehouse is full, it’s a sign that
your business is healthy.
2- If you spend less on inventory, you can
spend more on other things.

164

Unit 9 Lesson 3: Inventory management
Grammar: Would and could for imaginary situations

I. LISTENING Read and listen to a 4- two questions with would
conversation. Which person wants … 5- two conditionals with would or could

1- … a bigger warehouse? Would and could for imaginary situations

2- … a smaller warehouse? We often use would (or ’d) to imagine an

Dini: OK, everybody, I’d like everybody unreal situation in the present or future.
to think of how we could manage our in- • It would be great to have 100 warehouses!
ventory more efficiently. Any suggestions? But we only have one.
Jamila: I think we should tell all our cus- Would is a modal verb (like can, must, should,
tomers to offer us lead times of no more than etc.), so we make questions by moving it
24 hours. We would save a huge amount of before the subject. We make negatives by
money. And we wouldn’t need to have such adding not or n’t.
a big warehouse! We could simply send • How would you feel? I wouldn’t feel very
things out as soon as they arrived. happy.
We often use would + like/love/prefer/hate to
talk about our wishes and preferences. They
Sahal: Hmmm. That would be great in theo- are more formal/polite than want.
ry. But in practice, there would be all sorts • Would you like some tea? Actually, I’d prefer
of problems. What would we do if a delivery coffee.
truck broke down and couldn’t deliver to us? We can also use could to talk about unreal
situations.
Then we wouldn’t be able to send anything • We could offer you a lower price but we
to our own customers. It would be horrible. couldn’t go below 4$.
We often use would or could in conditionals (=
Dini: Yeah, exactly. I’d prefer something sentences or questions with if ) about unreal
with a little less risk. How would you im-
prove our warehouse, Sahal?

Sahal: Well, I’d love to have a warehouse situations. Don’t use would in the if-clause;
that is twice as big as our current one. Then use the past simple instead.
we’d never run out of goods. But I know that • If we had more money, we’d / we could
would be terribly expensive. build a bigger warehouse. (Not: If we would
have …)
Dini: Yes. It would be far too expensive. If
we did that, we wouldn’t have enough mo-
ney to pay our workers! III. PRACTICE Use would and the word in
brackets to make these sentences more

formal/polite.
II. Read about would and could for imaginary 1- I really want to
situations. Then underline the following in meet them. (love) 2- I don’t want to be
the conversation. 3- Do you want to late.(like)
4- Or do you want to
1- three examples of would for a wish or start? (like) wait instead? (prefer)
5- I really don’t want
preference
2- three examples of could/couldn’t for to sound rude. (hate)

imaginary situations.
3- two examples of wouldn’t for imaginary
situations

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Unit 9 Lesson 3: Inventory management
Vocabulary: Formal and informal language

I. SPEAKING Discuss in groups. INFOR- NEUTRAL / FORMAL
1- Where/when should you use more formal MAL NORMAL (1) ________?
language? Sorry? Can Can you (2)
2- Where/when can you use informal What? you say that ________ that,
language? again? please?
3- Are there any different rules about formal/ (I feel slightly
informal language in different cultures? I feel a (3) I feel (4) sad.
________ ________ Can you (6)
II. Decide which sentence in each pair is sad. sad. ________ some
(7) ________
more formal. Can you Can you give (8) ________?
give me me some I will (10)
1- (a) Sorry to (b) I’m sorry to more(5) more infor- ________ you.
bother you. interrupt. ________? mation?
2- (a) What’s the (b) What’s up? Does the price
matter? (b) I will inform I’ll give I’ll phone (12) ________
3- (a) I’ll let them them. you a (9) you. delivery?
know. (b) We should go. ________.
4- (a) We’d better (b) Sorry, but I can’t
go. help. Will you Do you
5- (a) (b) Ensure there are deliver for charge (11)
Unfortunately, I no mistakes. free? ________ for
can’t help. (b) Our results are delivery?
6- (a) Make sure improving.
there are no (b) That’s the right IV. PRACTICE Work in groups. Write an
mistakes. answer. informal conversation.Try to use at least
7- (a) Our results are (b) We returned the ten informal words and phrases in your
getting better. goods. conversation.
8- (a) That’s the (b) Are you available
correct answer. for a conversation? V. Write a new version of your conversation
9- (a) We sent the to make it more formal.
goods back.
10- (a) Are you free
for a chat?

III. Complete the table with words from the
box.

bit details extra further include
info pardon provide quite repeat

ring telephone

166

Unit 9 Lesson 3: Inventory management
Speaking and writing: Negotiating with a supplier

I. PREDICT Work in pairs. In a negotiation 10- So let’s try to find a way to make this
between a customer and a supplier, which ________.
person would prefer each option below?
Choose C (customer) or S (supplier). IV. Look at these phrases that the supplier
used. Underline one word in each statement
1- Price: A %20 discount C/S No discount C/S that shows the supplier is ready to be more
2- Payment terms: Payment in advance C/S flexible.
Payment after 60 days C/S 1- Our prices are already extremely low, so we
3- Lead times: 24 hours C/S 14 days C/S don’t normally offer any discounts, …
4- Returns policy: Unlimited free returns C/S 2-We also typically expect payment in advance
No returns C/S from all customers, even our best customers.
3- Our standard lead time is 14 days, although
II. LISTENING Listen to the beginning of a of course, we try to move faster whenever
negotiation to buy some kitchen equipment. possible.
Check your answers to Exercise I. 4- We don’t usually accept returns after goods
have been delivered and approved.
III. USEFUL PHRASES Complete the useful
phrases with words from the box. Then listen V. ROLEPLAY Work in groups. Divide your
again to check. group into two teams to role-play the rest
of the negotiation. First, discuss with your own
apart deal expect flexible ideally team how you will continue the negotiation.
point position reasonable region Then meet then other team to negotiate a
deal. Use phrases from Exercise III.
unfortunately work
• Team A: You are the customer’s negotiating
1- If you can offer us a good ________, we team.
would like to buy … • Team B: You are the supplier’s negotiating
2- We would ________ a large discount on team.
your list prices, …
3- We were thinking of something in the VI. WRITING Write a short email to the
________ of 10%. other team to summarise what you agreed.
4- Next, we would ask for short lead times,
________ 20% for most deliveries.
5- Does that all sound ________?
6- ________, that would be impossible for us.
7- Let me state our ________.
8- So we’re a long way ________. Is there any
________ in continuing with this negotiation?
9- Well, we’re prepared to be a little ________
if you are too.

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GLOSSARY

Word / phrase Explantation Word class TOPIC
describing things
a bit A LITTLE phrase body and health
phrase describing things
a broken arm/leg, etc. FRACTURED ARM adjective arts and media
noun
advanced HIGHER LEVEL noun natural world
noun describing things
advertisement AN ARRANGEMENT phrase
phrase shopping
appointment adjective describing things
adjective
area REGION phrasal verb describing things
preposition
at least phrase body and health
noun
at the moment noun body and health
verb
available ABLE TO GET describing things
phrase people: actions
awesome GOOD describing things
noun
belong to sb adjective travel
work
beside NEXT TO phrasal verb describing things
communication
best wishes adjective people: personality
noun travel
box SQUARE SPACE noun
noun
brain IN HEAD phrase

break SEPARATE phrasal verb

break your arm/leg, adjective
etc. noun

bridge STRUCTURE

brilliant VERY GOOD

bring back sth or
bring sth back

broken DAMAGED

brush TOOL

bus station

businessman

by the way

call back (sb) or call
(sb) back

careful

case BAG

168

cash NOTES/COINS noun money
customer shopping
daily noun
people: personality
danger EVERY DAY adjective
describing things
dangerous POSSIBILITY OF noun describing things
dark HARM
dead shopping
deep adjective communication
degree
delay NO LIGHT adjective travel
department store arts and media
details NOT ALIVE adjective natural world
diary
driving licence TOP TO BOTTOM adjective homes and buildings
drum
dry TEMPERATURE noun natural world
earn communication
exit LONG WAIT noun
far travel
field noun homes and buildings
file
fire phrase shopping
flight describing things
floor FOR ARRANGEMENTS noun describing things
folder food and drink
goal noun
gold communication
grey noun relationships
grilled work
grow NOT WET adjective
guess
guest GET MONEY verb
guide
WAY OUT noun

DISTANCE adverb

LAND noun

INFORMATION noun

FLAMES noun

JOURNEY noun

BUILDING noun

FOR PAPERS noun

POINT noun

COLOUR adjective

noun

adjective

DEVELOP verb

ANSWER/OPINION verb

VISITOR noun

PERSON noun

169

half-price BUILDING adjective homes and buildings
hall noun clothes
handbag SOLID noun describing things
hard WELL adjective body and health
healthy WEIGHING A LOT adjective describing things
heavy adjective communication
information CONTAINER noun describing things
inside adverb
instead MUSIC adverb communication
instructions SOCIAL phrase arts and media
instrument noun communication
invitation LEFT SIDE noun travel
journey noun describing things
left MACHINE noun communication
licence NOT HEAVY noun homes and buildings
lift noun describing things
light LOST adjective food and drink
mineral water WRONG ACTION noun
missing DESIGN adjective technology
mistake REQUEST noun
model PART OF SET noun describing things
order TWO THINGS noun describing things
other PERSON YOU DO SO- determiner
pair METHING WITH noun travel
TRACK
partner FOURTH PART noun money
PAY TO USE people: actions
path FIX noun
quarter GO BACK noun describing things
rent DIRECTION verb travel
repair verb
return NOT DANGEROUS verb
right adjective
roundabout noun
safe adjective

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salesperson KEEP noun work
save IN OFFICE verb
secretary OFFER noun people: actions
sell PROVIDE FOOD/ verb travel
DRINK
serve GROUP verb communication
DIVIDE technology
set noun describing things
share STOP SERVING verb describing things
ship SURFACE / edge noun
shut NOTICE verb describing things
side INTERNET noun describing things
sign MEASURE noun travel
site SMOOTH noun
size EMPTY PLACE noun communication
soft SHAPE adjective travel
space NOT CURVING noun
square noun travel
straight EVENT adjective travel
suitcase noun travel
surprise FLY noun
Take care! phrase homes and buildings
take off VEHICLES phrasal verb describing things
text message noun travel
traffic noun people: personality
traffic light noun describing things
trip noun
up the road/street,
etc. phrase
upstairs
useful HELPING adverb
way ROUTE adjective
well-known noun
wide DISTANCE adjective
wrong NOT CORRECT adjective
yet UNTIL NOW adverb
adverb

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Crédit Photos

p 8 doc 4 manager / cripen ; p 9 doc 1 Leather / Tomascastelazo ; p 9 doc 2 Silver / Chemical Eléments ; p 9 doc 3 wool / Cgoodwin ; p 9 doc 4 oïl /
Motors oïl ; p 9 doc 5 gas / Michel ; p 9 doc 6 gold / News Desk ; p 9 doc 7 honey / Merdal ; p 9 doc 8 rubber / PRA ; p 9 doc 9 Wood / MPF ; p 9 doc 10
chicken / Eugene ; p 9 doc 1 fourniture / Ildar Sagdejev ; p 9 doc 2 a ring / educalingo ; p 9 doc 3 plastic / STOCKLIB ; p 9 doc 4 a tyre / Jorjum ; p 9
doc 5 jam / Michal Osmenda ; p 9 doc 6 petrol / Rama ; p 9 doc 7 a sweater / Jumper altered ; p 9 doc 8 a wallet / Ralf Roletschek ; p 10 doc 1 man in
telephon / gassira ; p 10 doc 2 woman in telephon / cripen ; p 14 doc 1 Broad chain closeup / Vincent Allaire ; p 17 doc 1 Working / High speed training
; p 20 doc 1 Salt mines / Vnogradov ; p 22 doc 1 transports / Alpha ; p 25 doc 1 douanes / AFP ; p 25 doc 2 delivery person / MJFLEET ; p 25 doc 3 fret
maritime / ACP ; p 29 doc 1 container rail Transfer / Williamborg ; p 30 doc 1 the old way of intermodal transport / Museum ; p 31 doc 1 dry van /
Trucker bob ; p 31 doc 2 low bed trailer / Shops ; p 31 doc 3 tank trailer / Trank truck ; p 31 doc 4 reefer trailer / JardonB ; p 31 doc 5 cargo train / Rail
; p 31 doc 6 car trailer / DkT ; p 31 doc 7 flatbed / Direct industry ; p 37 doc 1 a timetable / Aiport info ; p 37 doc 2 an ai port / Sonic jet ; p 37 doc 3 some
cases / suitcases / News source ; p 37 doc 4 an aéroplane / Julian Herzog ; p 37 doc 5 a helicopter / RAN ; p 37 doc 6 a plane landing / BrYYZ ; p 38 doc
1 modes of transport / Métropole ; p 40 doc 1 a huge warehouse / Frastou ; p 41 doc 1 standard warehouse / Vinatech ; p 44 doc 1 hall / Bmelling ; p
44 doc 2 gate / Leader ; p 44 doc 3 roof / Freepik ; p 44 doc 4 lifts lights office / StOCKLIB ; p 44 doc 5 ceiling / Own Work ; p 44 doc 6 warehouse /
Levelbest ; p 44 doc 7 floor / Hayperflex ; p 44 doc 8 stairs / Abesty ; p 44 doc 9 ifts lights office / Tilt-import ; p 46 doc 1 a pallet of cement powder /
StaraBlazkova ; p 46 doc 2 a drums of ethanol / Dreams time ; p 46 doc 3 long métal pôles / Business ; p 46 doc 4 large machine parts / Kiddle ; p 47
doc 1 ice crème / Managementboy ; p 47 doc 2 laptop / Maurizio pesce ; p 47 doc 3 firework / Tremplin ; p 47 doc 4 ladder / pepe williams ; p 48 doc 1
pallet / Dbenbenn ; p 48 doc 2 Forklift / Industry ; p 48 doc 3 Forklift / Industry ; p 48 doc 4 hand truck / MarkusHagenlocher ; p 48 doc 5 Forklift /
Kiddle ; p 48 doc 6 shelves / Maksym Kozlenko ; p 48 doc 7 order picker / Metiers ; p 48 doc 8 Platform truck / Jjj Leshman ; p 55 doc 1 sink / Amin ;
p 55 doc 2 Pepsi / Pepsi variation ; p 55 doc 3 empty twix / icons png ; p 55 doc 4 snack / ebay ; p 55 doc 5 soup egg / Brocken sphere ; p 55 doc 6
empty drinks / Blog Damien ; p 55 doc 7 knife and fork / Valérie McGlinchey ; p 55 doc 8 rubbish / ecoconso ; p 55 doc 9 plate / Chelsea Porcelaine ; p
57 doc 1 assistant / Eve anderson ; p 57 doc 2 merchandise processing / Brother ; p 57 doc 3 glossaire / healthy ; p 57 doc 4 assistance gestion / Assis-
tance ; p 57 doc 5 management / Udexx Tech ; p 57 doc 6 logistique / Liazpro ; p 60 doc 1 huge warehouse / Freepik ; p 61 doc 1 safety_footwear /
Francis flinch ; p 62 doc 1 tango dangereuse / Freepik ; p 62 doc 2 genou blessé / cripen ; p 63 doc 1 Forklift accident / Master check ; p 66 doc 1
safety_footwear / Francis flinch ; p 66 doc 2 uvex / dpurb ; p 66 doc 3 hard had / Wishofflying ; p 68 doc 1 warehouse helmet / CEA ; p 68 doc 2 Ska-
teboard / Eridehero ; p 68 doc 3 face mask / Eyepatch ; p 68 doc 4 safety equipement / STOCKLIB ; p 68 doc 5 protection suit / Freepik ; p 72 doc 1
Forklifts / Forklift ; p 72 doc 2 stairs / Wildeck ; p 72 doc 3 Lockout-tag out / Linkedin ; p 72 doc 4 Fire prevention and control / Apragaz ; p 72 doc 5
Air quality / Radio canada ; p 73 doc 1 jump / Freepik ; p 73 doc 2 throw / Dreams time ; p 73 doc 3 push / SDG ; p 73 doc 4 fall / STOCKLIB ; p 73 doc
5 turn / Nouvelobs ; p 73 doc 6 climb / Pinterest ; p 73 doc 7 pull / Balluf KFT ; p 73 doc 8 shout / EEC ; p 73 doc 9 point / Freepik ; p 76 doc 1 office /
cripen ; p 78 doc 1 iPhone / pang kakit ; p 78 doc 2 t shirt / Kami SH ; p 78 doc 3 sneakers / HI 622 ; p 78 doc 4 dairy milk / Peter Boermans ; p 80 doc
1 materiel de bureau / descartavei ; p 80 doc 2 an envelope / Cdiscount ; p 80 doc 3 a folder / icons png ; p 80 doc 4 some paper / Sage Ross ; p 80 doc
5 notepad / Freepik ; p 80 doc 6 some labels / Mequip ; p 80 doc 7 some post-it-notes / Indiamart ; p 80 doc 8 a clipboard / Evans amos ; p 80 doc 9
Faber-Castell-pens / Popperipopp ; p 80 doc 10 a calculator / Coyau ; p 80 doc 11 some drawing pins / STOCKLIB ; p 80 doc 12 some glue / Medjai ; p
80 doc 13 Liquid corrector / Amazon ; p 80 doc 14 painful / Coyau ; p 80 doc 15 some paperclips / Trombone ; p 80 doc 16 Double Black Trouilloteuse
/ Coyau ; p 80 doc 17 Black Magnetic / MichaelFrey ; p 80 doc 18 some rubber bands / Yjg ; p 80 doc 19 ink pad / Chanzy ; p 81 doc 1 business people
arguing / canstockphoto ; p 82 doc 1 agent in telephon / gassira ; p 83 doc 1 reunion d’affaire / gassira ; p 84 doc 1 group business / Job Fence ; p 84
doc 2 group business / Euspa ; p 84 doc 3 two person business / ; p 84 doc 4 two person business / Free images ; p 84 doc 5 group business / Free
images ; p 84 doc 6 group business / MED ; p 86 doc 1 two person business / gassira ; p 91 doc 1 delivery person / MJFLEET ; p 93 doc 1 air bag / In-
diamart ; p 93 doc 2 Management / CEGEP ; p 94 doc 1 Damage Pallet / NS ; p 94 doc 1 balance produit / Manomano ; p 94 doc 2 preparation of a
delivery / Forval GE ; p 94 doc 3 a delivery confirmation / Alamy ; p 114 doc 1 satisfied customer / Tommies Workwear ; p 115 doc 1 laborator / Ecoco2
; p 118 doc 1 platea chipped v / Freepik ; p 118 doc 2 à bent blade / MG ; p 118 doc 3 a scratched lens / Eyesee mag ; p 118 doc 4 car-rear-bumper-dented
/ Vroomly ; p 118 doc 5 nut-rust-bolt-soft-bottom / Freepik ; p 118 doc 6 damaged fragile box / Skyline ; p 118 doc 7 a chipped vase / Nichomachos ; p
118 doc 8 Seatbelts_Defect / PW Parker ; p 118 doc 9 damaged-goods warehouse / Perrybelcher ; p 120 doc 1 dairy breakfast / Femme actuelle ; p 125
doc 1 foam sheets / Indiamart ; p 125 doc 2 wrap bubble / Smial ; p 125 doc 3 packing peanuts / Alex Flury ; p 125 doc 4 Fragile stickers / The Fowler
Show ; p 129 doc 1 Organising goods in the supermarket / Pinterest ; p 131 doc 1 office / gassira ; p 131 doc 2 industrial gas tank / Ikar ; p 131 doc 3
ladder / Echafaudage ; p 131 doc 4 safety visor / BotMultichillT ; p 131 doc 5 He’s coming / Alamy ; p 131 doc 6 a fence / eco-paysages ; p 131 doc 7 he
storage tanks / Bitterwinter ; p 131 doc 8 He’s going / Freepik ; p 133 doc 1 a manager giving instructions / Think geo energy ; p 134 doc 1 merchandise
chariot / Devex ; p 134 doc 2 practices-in-Managing / Heppner ; p 137 doc 1 crates / Richard Croft ; p 137 doc 2 sacks / KVDP ; p 137 doc 3 boxes / CLC
; p 137 doc 4 shipping container / Alf van Beem ; p 137 doc 5 drums / Indiamart ; p 137 doc 6 office furniture / Sailko ; p 137 doc 7 container handler /
Remi Jouan ; p 137 doc 8 a hand truck / Alibaba ; p 137 doc 9 a platform truck / Homedepot ; p 137 doc 10 a fork_x0002_lift truck / Cdiscount ; p 137
doc 11 à pick_x0002_up vehicle / dahaboo ; p 137 doc 12 a vacuum sack lifte / Tawi ; p 138 doc 1 SMS conversation / gassira ; p 138 doc 2 SMS conver-
sation / gassira ; p 139 doc 1 a manager giving instructions / Think geo energy ; p 139 doc 2 two person conversation / Michael Collins ; p 140 doc 1
Neto-Printing-Labels / Maropost ; p 140 doc 2 lifting / CTEEA ; p 140 doc 3 wrapping / Metropolitan ; p 140 doc 4 shrink / Fastech ; p 140 doc 5
workwear / Heppner ; p 140 doc 6 a shipping container plastic / Fuzelogistics ; p 140 doc 7 a plastic crate container / Anand Tech ; p 140 doc 8 à woo-
den crate container / Richard Croft ; p 141 doc 1 wooden pallet / Dbenbenn ; p 141 doc 2 plastic pallet / Dbenbenn ; p 144 doc 1 plastic box Small / In-
diamart ; p 144 doc 2 boxes / Maregion ; p 144 doc 3 wire ties / Silverxxx ; p 144 doc 4 clamshell case / Freepik ; p 146 doc 1 fedEx / fedEx Gaziantep
; p 146 doc 2 credit card machine / Basile Morin ; p 146 doc 4 parcel tracking / Weblex ; p 146 doc 5 appli fedEx / ; p 146 doc 6 packing fedEx / fedEx ;
p 152 doc 1 label / Arnold Reinhold ; p 152 doc 2 inventory management / Ekip ; p 152 doc 3 to scan / Package tracking ; p 154 doc 1 mouse / Darkone
; p 154 doc 2 laptop / Maurizio Pesce ; p 154 doc 3 printer / Joydeep ; p 154 doc 4 PC / Pc numerik ; p 154 doc 5 Files keyboard / OrdiLem ; p 154 doc 6
speakers / Evan-Amos ; p 158 doc 1 mushrooms / Toluna ; p 158 doc 2 sweets / Knud Winckelmann ; p 158 doc 3 Beans / Freepik ; p 158 doc 4 desserts
/ Welleschik ; p 158 doc 5 pasta / Le marchand bio ; p 158 doc 6 oïl / Own work ; p 158 doc 7 pears / Nikolay Khromov ; p 158 doc 8 sauce / Freepik ; p
158 doc 9 cereal / Nick ; p 158 doc 10 garlic / Jonathunder ; p 158 doc 11 grapes / Aw1805 ; p 158 doc 12 lemons / Allentchang ; p 162 doc 1 warehouse
/ Freepik ; p 162 doc 2 warehouse / Grand distribution.

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