Training and Professional Development
Dire ory of Courses 2017
www.crownagents.com/training
Contents
Welcome letter 2 Financial Management 31
About Training and Professional Development 3 Public Financial Management: Issues and Solutions 33
Our Services 4 Integrated Financial Management Systems: 33
Strategy and Implementation
Our Partners 5
Best Practice Financial Management and
Our Training Locations 6 Reporting on IPSAS and IFRS® Standards 34
About Crown Agents 7 Treasury Management 34
Leadership, Management and Development 9 Strategic Financial Management and
Effective Budget Execution
Effective Management Skills (ILM certificate) 11 35
Management Development for Executives Programme Budgeting and Performance Budgeting 35
(ILM endorsed)
12 Forensic Audit 36
Becoming an Inspirational Leader (ILM endorsed) 12 Upon Request Courses 37
Women in Leadership 13 Financial Services and Pensions 39
Creating Innovative Strategies (ILM endorsed) 13 Risk Management in Financial Services 41
Executive Leadership in Action (ILM endorsed): 14 Mobile Money and Agency Banking 41
Including Coaching for Performance
Banking Strategy: Evolution and Development
Responding Strategically to Change: Managing 14 in Emerging Markets 42
Transitions, Leading Improvement
The Pensions Masterclass Cycle 42
Crisis Management and Contingency Planning
(ICPEM endorsed) 15 Pension Scheme Fundamentals for the Modern Era 43
Business Management and Influencing Skills for 15 Investment of Pension Fund Assets 43
Executive Assistants and Office Managers
Pension Scheme Governance and Regulation 44
Governance 17
Managing Pensions in a Development Environment 44
Leading and Implementing an Effective
Governance Framework 19 Some Suggested Course Combinations 45
Delivering Good Governance in Practice 19 Public Sector Management and Economic Growth 47
Governance, Risk and Assurance 20 PPP Finance and Preparation 49
Prevention and Forensic Investigation of PPP Procurement and Contract Management 49
Fraud and Corruption
20 Transforming Public Service Delivery 50
Risk-Based Internal Auditing 21 Integrated Border Management: Enhanced
Customs and Immigration Services
Human Resources 23 50
The Complete HR Professional 25 ICT Strategy, Governance and Project Management 51
Managing the HR Function 26 International Tax and Transfer Pricing 51
Recruitment and Selection 26 Renewable Energy Technologies Masterclass 52
Succession Planning and Performance and Talent 27 Enhanced Services from Crown Agents Training
Management and Professional Development 53
Strategic HR: Aligning with the Corporate Vision 27 Project Management and Evaluation 55
Dispute Resolution and Negotiation with Employees 28 Essential Project and Programme Management Skills 57
and Trade Unions
The Development Project Toolkit 57
The L&D and Training Toolkit 28
Project Management of Development Projects
Managing the L&D Function 29 (PMD Pro Certificate) 58
Train the Trainer (LPI certified) 29 Financial Management of Development Projects 58
Evaluation and Impact Assessment of Policies and
Projects 59
Results-Based Monitoring and Evaluation 59
Procurement and Supply Chain 61
Effective Procurement Strategies for Senior Executives 63
(Crown Agents Certificate)
Managing the Procurement Cycle 63
Integrity in Procurement: Skills and Solutions 64
(Crown Agents Certificate)
Monitoring and Audit of Procurement Performance 64
eProcurement: Making it Work 65
Supply Chain Management 65
Our Collaboration with CIPS 66
Parliamentary and Justice 69
The Complete Policy Maker 71
Evidence Based Policy-Making: Analysis and 71
Use of Evidence
Translating Policy into Legislation 72
The Complete Legislative Drafter 72
Legislative Drafting: Essential Skills 73
Judicial Case Management 73
Communications and Customer Service 75
Writing and Delivering Speeches with Impact 77
Writing Effective Reports and Reviews 77
Corporate Communications and Working with the Media 78
Customer Service Excellence 78
Regional Courses 81
Fundamentals: Business Management and Influencing 83
Skills for Executive Assistants and Office Managers
Fundamentals: Train the Trainer 83
The Project Life Cycle 84
Introduction to PPP Projects 84
PPP Contract Negotiation Skills 85
Introduction to the Procurement Cycle 85
Fundamentals: Pension Scheme Governance and 86
Regulation
Fundamentals: Investment of Pension Fund Assets 86
Managing Pensions: Essentials for Trustees 87
Contact us 87
Schedule 88 - 92
Dear Colleague,
I am delighted to present our complete portfolio of learning services, rebooted for 2017.
So why would anyone wish to attend a Crown Agents training programme?
That is a pertinent question if you’re considering taking one or two weeks out of your busy schedule to attend a course
overseas. Or if you are a budget holder, weighing up the financial benefit of investing in staff training, when there are
already many other pressing initiatives in your department, all competing for spend.
And should I say to you that training is only expensive if it doesn’t work, then you may well respond: “But how do you
know your training does work?”
Although the latest internet and e-learning technologies undoubtedly have a place, at Crown Agents we believe the
answer lies in the richness and depth of our programmes. Not just in terms of teaching classroom-based theory, but by
addressing your issues and challenges in a personalised and practical way. This approach underpins our theme for 2017:
Interact, Innovate, Improve!
Let me explain more:
INTERACT. In any one of our training programmes, you can expect to learn from and engage with Directors of
Study who are subject-matter experts, all current or recent practitioners. However, we believe that immeasurable benefit
is also derived from interacting and sharing critical insights with your professional counterparts. On a typical course,
you can expect to be joined by senior participants from an average of eight different nations at different stages of
development. You will hear from additional guest speakers of international renown, and leave the classroom to witness
first-hand how the topics covered are applied successfully in an ‘unforgiving world’ setting.
INNOVATE. The management of change has probably occupied the minds of 21st century organisational heads
more than any other concept of leadership, and change and innovation is at the heart of what we do. This year, one
focus has been on re-designing our leadership, HR and governance portfolios to ensure they present a clear and
progressive learning ‘journey’ for all management levels.
IMPROVE. None of the above would count for anything if it didn’t equip you with the tools and techniques to not
only innovate, but also deliver measurable and long-lasting performance improvements back home. No delegate will
leave a Crown Agents’ training programme without first being asked to present their “Organisational Action Plan” to
fellow delegates. This commits you to SMART actions to improve and strengthen your organisation, and also holds you
to account for your personal contribution.
And as an alumnus of Crown Agents, you will have a new found international network of peers to support you, plus a
designated training lead you can contact at any time in the coming months. With Crown Agents, the learning story does
not end in the car back to the airport.
We’d be honoured to welcome you to one of our scheduled training programmes in 2017 at locations worldwide, or to
work with you to create a tailored learning or consultancy solution.
With global reach, local presence and impact, we aim to be your training provider of choice.
Warmest regards,
Tim Runacre MA CPRS
Head, Crown Agents Training and Professional Development
“ Alongside scheduled courses, our customised
programmes, delivered at a location of your
choice, can be designed to address the specific
“
context in which your organisation exists, and
deliver strategic solutions to the real challenges
2 it faces daily. W: www.crownagents.com/training E: [email protected]
WELCOME About Crown Agents Training and Professional
Development
Crown Agents Training and Professional Development works with governments, NGOs, agencies and private and public
corporations globally to identify needs, create opportunities and fulfil potential through our scheduled and customised training
and consultancy solutions.
We are committed to enabling our partners to exceed their learning objectives and create lasting individual and institutional impact.
Meet our team
One of our strengths is close local knowledge of the markets and clients we serve. Crown Agents has permanent offices in 22
countries, and presence in another 18 through our project offices and representatives.
We are here to work with you closely to deliver the very best learning experience.
Bisrat Teshome, Nii Mac-Carthy,
Regional Business Regional Business
Manager – East and
Southern Africa Development
Manager – West
Africa
Maureen Ademola, Country
Representative - Nigeria
The team based at our training headquarters in Sutton, Greater London
Margaret Sylvia Nakyajja,
Gatuhi, Country Country Liaison
Representative -
Kenya Officer –
Uganda
Shishant Paliwal, Regional Business
Development Manager – Asia & 3
Middle East
W: www.crownagents.com/training E: [email protected]
Our Services
Developing people and organisations
Open scheduled courses
Our comprehensive portfolio of more than 60 courses gives our delegates access to a wealth of experience and a clear learning
journey as they progress through their career.
We host our scheduled courses at locations around the world and offer a range of dates and venues to suit the needs of busy
professionals.
Our courses are divided between ten core portfolios:
Leadership, Governance
Management and
Development
Human Financial
Resources Management
Financial Services Public Sector
and Pensions Management and
Economic Growth
Project Procurement and
Management Supply Chain
and Evaluation
Parliamentary Communications
and Justice and Customer
Services
Our training courses are designed to develop skills and knowledge, and build the capacity of individuals and organisations.
Practical, unafraid to challenge, highly interactive and utilising contemporary learning tools and methodologies, they build
confidence and inspire new ways of thinking. Delegates benefit hugely from interaction and knowledge-sharing with peers from
other countries.
Tailored training programmes
We design tailored programmes for our partners that meet the specific objectives and challenges of their organisations. We take
the time to establish a detailed knowledge of the context and subject matter. We then use this to either modify an existing course
or create a completely bespoke programme that can be delivered at a time and location that suits.
4 W: www.crownagents.com/training E: [email protected]
Our Services
Consultancy services
We can also undertake bespoke consultancy on a short or long-term basis. Solutions we can offer include:
Training needs analysis
Training and development strategies
Coaching and mentoring
Train the Trainer
Impact assessment
Our Partners - an assurance of quality
Our courses are accredited or endorsed by the following institutes and professional bodies:
British Accreditation Council (BAC)
Crown Agents holds an accreditation as a short course provider (UK courses only) from the British Accreditation
Council for Independent Further and Higher Education. This accreditation is an independent mark of quality,
demonstrating that we are a genuine education provider with sound teaching practices.
British Standards Institute (BSI)
Crown Agents is accredited by the British Standards Institute (BSI), the UK’s national standards body, to ISO 9001:2008
standard, recognising the high standards achieved and maintained in the design, delivery and administration of
training programmes.
Chartered Institute of Procurement and Supply (CIPS)
Crown Agents and the Chartered Institute of Procurement and Supply have signed an agreement to work together
as partners on training activities, international projects and business development activities. See page 64 for more
details.
Institute of Civil Protection and Emergency Management (ICPEM)
The Crisis Management and Contingency Planning programme is endorsed by the Institute of Civil Protection and
Emergency Management (ICPEM).
Institute of Leadership & Management (ILM)
A number of our leadership and management courses are endorsed or recognised by the ILM. ILM quality assures
these programmes, ensuring we provide clients with the highest standard of leadership and management
development.
Learning & Performance Institute (LPI)
We hold the status of Accredited Learning Provider for our high quality in the provision of learning and development
services to our clients. Accreditation with the LPI represents an assurance from us to raise standards of workplace
learning to our clients. In addition, we are an authorised qualification and assessment centre, meaning that we are
able to assess our trainers to LPI standard.
Scottish Qualifications Authority (SQA)
We offer qualification courses validated and awarded by the Scottish Qualification Authority to clients who
successfully complete the course assessments. This qualification is comparable to the level of a UK Higher National
Diploma. This qualification provides a solid foundation for a career in procurement.
W: www.crownagents.com/training E: [email protected] 5
Our Training Locations
We are committed to offering choice and flexibility in all we do. That extends to offering you the option of ten training locations
around the world for your optimum convenience.
Sutton, Greater London, UK
Our State of the Art HQ training centre in the leafy South of London offers
dedicated classrooms, an IT room, break-out area and prayer facilities.
A hot lunch featuring dishes tailored to the delegates’ home cuisines is
served daily as part of the course fee.
Central London
We will also be running a number of courses in the centre of London in 2017. More details will follow in
Spring 2017.
USA
We run courses in vibrant New Jersey, just across the river from NYC. We shall also be introducing a new
US training location during 2017.
UAE
Exciting and dynamic regional commercial hub Dubai plays host to a number of our scheduled
courses.
Singapore
New for 2017, we will be scheduling courses in the beautiful island City State of Singapore.
Locations for our Regional Courses Delegates on all our
scheduled courses receive
Our regional courses are delivered in training centres and hotels in countries across the an e-reader pre-loaded with
African continent, offering excellent value for money for busy professionals
wanting a training course closer to home. all training materials.
Ghana Kenya Nigeria Sierra Leone Uganda
6 W: www.crownagents.com/training E: [email protected]
About Crown Agents
Training and Professional Development is proud to be part of Crown Agents Ltd., an organisation with a history that dates
back to 1833.
Who are Crown Agents?
Crown Agents is an international development consultancy and a high impact social enterprise that combines private sector
commercial agility with a public good ethos.
We work in over 100 countries and are a stakeholder in the development and progress of our client countries. We have permanent
offices in 22 countries and presence in another 18 through our project offices and representatives.
Our Governance
The Crown Agents Foundation is a non-profit making body that owns all the shares of Crown Agents Ltd and oversees its activities
and ethos. Crown Agents allocates a share of its profits to development activities and the Foundation manages these funds.
What we do
We work across five core pillars:
Health Humanitarian Governance Economic Supply Chain
Action Growth
Consultancy: We help nations achieve deep-rooted change in the institutions and systems that are vital for nations’ prosperity
and wellbeing. Our experts draw on a rich body of knowledge gained from hundreds of transformation programmes in emerging
and transitional economies all over the world.
Supply Chain: Our work covers the entire supply chain from quantification to last-mile logistics to capacity building and training.
We are renowned for delivering to the last mile, even in the most challenging environments.
Humanitarian expertise: We deliver rapid humanitarian assistance when disaster strikes and build resilience to withstand future
shocks.
The impact of our work
33,500 637 337,000 1,100%
cases of HIV in new internet access more vulnerable amount customs
Nigeria averted points in rural Vietnam children going revenue up in
to school in South Sudan
Zimbabwe
Visit www.crownagents.com to learn more
W: www.crownagents.com/training E: [email protected] 7
“ I have never attended a “
training course as practical
and engaging as this one. Every
manager or potential manager
must attend this course. To me it
was simply exceptional.
Kennedy Akonnor Adu, Head,
Banking Systems and Operations
Office, Bank of Ghana, a delegate
on Management Development for
Executives, February 2016
Leadership, Management and
Development
Portfolio Schedule
Training Courses Start date End date
Effective Management Skills (ILM Certificate) 20 Mar 2017 31 Mar 2017
15 May 2017 26 May 2017
04 Dec 2017 15 Dec 2017
Management Development for Executives
(ILM endorsed) 16 Jan 2017 27 Jan 2017
14 Aug 2017 25 Aug 2017
04 Dec 2017 15 Dec 2017
Becoming an Inspirational Leader (ILM endorsed) 01 May 2017 12 May 2017
17 Jul 2017 28 Jul 2017
13 Nov 2017 24 Nov 2017
Women in Leadership 18 Sep 2017 29 Sep 2017
Creating Innovative Strategies (ILM endorsed) 27 Mar 2017 07 Apr 2017
11 Sep 2017 22 Sep 2017
04 Dec 2017 15 Dec 2017
Executive Leadership in Action (ILM endorsed):
Including Coaching for Performance 20 Feb 2017 24 Feb 2017
05 Jun 2017 09 Jun 2017
02 Oct 2017 06 Oct 2017
Executive Leadership In Action (ILM endorsed):
Including Personal Development Coaching 20 Feb 2017 03 Mar 2017
05 Jun 2017 16 Jun 2017
02 Oct 2017 13 Oct 2017
Responding Strategically to Change:
Managing Transitions, Leading Improvement 06 Mar 2017 17 Mar 2017
02 Oct 2017 13 Oct 2017
Crisis Management and Contingency Planning
(ICPEM endorsed) ON REQUEST
Business Management and Influencing Skills for
Executive Assistants and Office Managers 16 Jan 2017 27 Jan 2017
31 Jul 2017 11 Aug 2017
Leadership, Management
and Development
Featured Director of Studies - Maria Older
Maria is an inspirational and results-focused professional who designs and delivers
innovative training solutions within TPD’s leadership, management and development
portfolio.
With many years of international experience as a senior manager in the private
sector, and as an expert trainer and coach with 25 years of global experience, Maria
has an in-depth appreciation of how to bring learning to life.
Maria is a Director of Studies for courses including Executive Leadership in
Action and Becoming an Inspirational Leader.
Indicative Study Visit
Churchill War Rooms and Museum
In a visit led by historical experts, delegates explore
the secret headquarters of ‘the greatest Briton’, Sir
Winston Churchill, and uncover the underground
nucleus of Britain’s war effort. Depicting all ninety
years of Winston Churchill’s life, we gain a fascinating
insight into his approach to leading the nation at the
greatest time of peril in its long history.
10 W: www.crownagents.com/training E: [email protected]
About the Portfolio
Our leadership and management training has been We also have a course designed specifically for women leaders
re-designed for 2017 to guide you on a clear learning journey as who wish to tackle specific gender-based challenges in a
you progress along the career road to senior executive or board supportive environment.
member.
Our most advanced course is Executive Leadership in Action
For those moving into management, or wishing to refresh their which gives senior executives the opportunity to explore their
skills, we have Effective Management Skills. At the next level, individual issues and gain invaluable self-knowledge through
as managers develop and make the transition from manager to one-to-one coaching.
leader, we suggest Management Development for Executives
and Becoming an Inspirational Leader. Relevant to all levels, we have a diverse range of programmes
focused on change management, creating innovative
strategies and contingency and crisis management planning.
Management Development
for Executives
Becoming an In irational
Leader
Women in Leadership
Executive Leadership
in A ion
E e ive Management Skills Creating Innovative Strategies
Re onding to Change,
Managing Transitions,
Leading Improvement
Crisis Management and
Contingency Planning
Effective Management Skills (ILM Certificate)
This programme is designed for those who are new to KEY TOPICS:
management or those who have been managing for a while 4 Solving problems and making decisions
and would like to improve their performance and gain more 4 Organisation and delegation
from their team. 4 Understanding your management style: Self development
Highly practical, it focuses on four main areas: Understanding
what is needed to be a successful manager; problem solving tools
and making decisions; understanding your organisation’s 4 The role of trust and respect in effective team building and
needs; delegation and effective team working. Delegates will
also gain valuable negotiation and influencing skills. management
On successful completion of the two assignments delegates 4 Negotiating and influencing
will receive the ILM Level 3 award in Leadership & Management.
Delegates will also receive 12 month membership of the This is an ILM certificate programme. To gain the qualification,
Institute of Leadership and Management, gaining access to an delegates will draw on what they’ve learned to complete one
electronic database of tools, techniques and relevant articles assignment during the course and present it to the trainer for
on management. assessment. They will then complete a second assignment within
a set period on their return to the office which will be sent in for
assessment.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 10 days Fees: £4,150
• Understand the key attributes of the successful manager Dates: 20 Mar 2017 - 31 Mar 2017 UK
• Adapt your management style to improve your own and 15 May 2017 - 26 May 207 UK
04 Dec 2017 - 15 Dec 2017 UK
your team’s performance
• Break down problems and come up with workable
solutions
• Delegate effectively to ensure targets are met
• Use influencing and negotiation skills to achieve your
goals
• Develop innovative thinking and introduce new ideas
W: www.crownagents.com/training E: [email protected] 11
Management Development for Executives
(ILM endorsed)
An ideal progression course for delegates who have completed • Prepare for your next step: Understand the difference
the Effective Management Skills qualification course, This between management and leadership and the skills you
programme builds on the skills learned to further arm the need to make that transition
developing manager with essential knowledge and tools. It is
also very relevant for experienced managers who will soon be KEY TOPICS:
making the transition from a management to a leadership role. 4 Understanding your management style and areas needing
The role of managers in senior and executive positions is improvement
evolving to include high-level performance management 4 Aligning your team’s competencies with organisational goals
and change facilitation. This course has a particular focus on 4 Developing effective and motivated teams
developing yourself as a manager and developing sustainable 4 The difference between management and leadership
and successful teams. 4 Influencing and negotiating skills
4 Talent management and succession planning
It gives delegates the opportunity to explore key areas 4 Managing and organisational change
of performance management, succession planning and
organisational development. This is an ILM endorsed programme. To gain the award, delegates will
identify ways to apply what they have learned to manage a particular
COURSE OBJECTIVES: On completion, you will be able to: challenge or issue effectively. They will make a presentation based
• Understand your own management style and the impact it on this issue and two set questions. On completion of
a successful assessment, delegates will receive the
has on your team Endorsed Award ILM certificate following the course.
• Develop high-performing, motivated teams: team building,
Duration: 10 days Fees: £3,950
people development, motivational techniques Dates: 16 Jan 2017 - 27 Jan 2017 Dubai
• Undertake appraisals, set targets and give instructive and 14 Aug 2017 - 25 Aug 2017 USA
04 Dec 2017 - 15 Dec 2017 UK
constructive feedback
• Build your team: talent management and succession
planning
• Be a change agent: Understand and manage the impact of
change on you and your team
• Further develop your negotiation and influencing skills
Becoming an Inspirational Leader (ILM endorsed)
The ideal training for managers moving into leadership roles, • Take on more challenging problems with improved problem
this programme guides delegates through the challenging solving
transition from being a manager with a primary focus on delivery
to becoming a 21st century leader who inspires. • Communicate your ideas to others with impact
Over two challenging weeks, delegates will study the behaviours KEY TOPICS:
and style of the successful leader and gain an insight into their 4 Role and key attributes of the inspirational leader
own strengths and weaknesses. Real-life and culturally relevant 4 Strengths and weaknesses and how to improve
case studies and role plays will be used to demonstrate positive 4 Acting as an integrity champion
and negative approaches to challenging situations. 4 Leading in times of change
4 Using problem-solving techniques
There will also be a focus on how to use key problem-solving This is an ILM endorsed programme. To gain the award, delegates will
techniques to overcome organisational barriers and how to identify ways to apply what they have learned to manage a particular
communicate ideas with conviction. Leaders need to be role challenge or issue effectively. They will make a presentation based
models and delegates will be guided on how to inspire others to on this issue and two set questions. On completion of a successful
act with integrity. assessment, delegates will receive the Endorsed Award
ILM certificate following the course.
COURSE OBJECTIVES: On completion, you will be able to:
• Understand the difference between a manager and a leader Duration: 10 days Fees: £3,950
Dates: 01 May 2017 - 12 May 2017 Dubai
and what it takes to make the transition 17 Jul 2017 - 28 Jul 2017 Singapore
• Accept your own strengths and weaknesses and implement 13 Nov 2017 - 24 Nov 2017 UK
an improvement plan
• Inspire and motivate your team
• Use contemporary leadership styles and techniques to lead
positive change
• Embed behaviours that create a respectful and
anti-corruption culture
12 W: www.crownagents.com/training E: [email protected]
Women in Leadership
This intensive programme is targeted at women who are It is highly interactive and supplemented by site visits,
aspiring to improve their management and leadership feedback on management styles and co-counselling sessions.
capabilities. Its objective is to assist women to better When run in the UK, it will include attendance at a prestigious
understand what drives and sustains successful leadership, one-day conference for women leaders in the UK civil service.
their personal motivations and strengths, and how best to COURSE OBJECTIVES: On completion, you will be able to:
work within a demanding organisational environment while • Improve your current approach, skill sets and attitudes
maintaining a reasonable balance between work and • Act with greater confidence and ownership when you
home life.
Men and women are equally capable of becoming good apply your management style
leaders, however research shows that the path for women is • Enhance your strategic perspective through improved
often less straight-forward.
Factors impacting on women’s path to leadership positions planning and change implementation
can include: • Gain confidence and power within your management
• Organisational cultures based on traditional, ‘masculine’
hierarchy
notions of what makes a good leader • Become more emotionally and politically literate and build
• Outmoded approaches to recruitment and development
strategic alliances
that do not help women develop a balanced set of ‘hard’ • Communicate with clarity and authority
and ‘soft’ skills • Develop greater personal self-confidence and authority
• Challenges of managing work/life balance and conflicting • Influence, inspire and motivate yourself and your staff
priorities
• The different ways in which men and women use and build Duration: 10 days Fees: £3,950
work relationships and networks Dates: 18 Sep 2017 - 29 Sep 2017 UK
Why a woman-only programme?
This programme creates a trusting and non-competitive
environment in which delegates can objectively identify their
capabilities, areas for improvements, and obstacles faced
away from the pressures of every-day life.
Creating Innovative Strategies (ILM endorsed)
The dynamic global environment challenges all organisations 4 Environmental analysis - examining the environment
to evolve and respond to changing trends. This programme inside and outside our organisation
seeks to develop managers and leaders who make the most of
these opportunities and manage risks effectively. 4 Stakeholder engagement - engaging people in innovative
Creating innovative strategies requires leadership and decision thinking, using participative decision-making tools
making skills – externally and internally focused - that balance
creativity with the need for action. 4 Organisational development - developing an organisation
The programme is highly interactive and responsive to that responds and learns
delegates’ environments – focused on relevant problems,
experience sharing and evaluation of practices elsewhere. 4 Project management - evaluating and using project
Highly relevant for senior and middle managers actively planning tools in an appropriate, responsive and agile way
seeking new or improved strategic outputs and ways for their
organisation to deliver them. 4 Managing in a culture of change – motivation, influence,
Course objectives: On completion, you will be able to: and conflict management
• Enhance the competencies that facilitate innovation
• Develop organisations flexible enough to meet demands 4 Maximising staff potential – recognising, developing and
• Make best use of innovations in information, deploying talent
communications and technology in influencing 4 Empowerment – personal leadership styles and
relationships with stakeholders behaviours that facilitate or hinder innovation and change
• Create, select and plan strategies sensitive to a changing
and uncertain environment and manage risks effectively 4 Managing expectations – performance measurement and
• Empower team members and manage the conflicts feedback skills
among stakeholders that innovation brings
• Support the adoption and continuous improvement of 4 Sustaining and supporting the implementation of
innovative strategies innovative strategies through continuous
KEY TOPICS: improvement
4 What is an innovative organisation? Measures and
indicators. Examples and case studies 4 Action planning - presenting a business
case with impact
Duration: 10 days Fees: £3,950
Dates: 27 Mar 2017 - 07 Apr 2017 UK
11 Sep 2017 - 22 Sep 2017 UK
04 Dec 2017 - 24 Feb 2017 Singapore
W: www.crownagents.com/training E: [email protected] 13
Executive Leadership in Action (ILM endorsed)
Ten day version includes Coaching for Performance
This course is our most senior leadership programme and is Special benefits of this course
designed for the senior executive who wants to develop their • Senior-level cadre of guest speakers and visits
insight and effectiveness as a leader. • One-to-one coaching on a real-life challenge, with a
It gives busy executives invaluable personal time and space to
explore their strengths and weaknesses as a leader and to grow as follow-up coaching session by Skype
an individual. • Networking dinner in week one
5 day option • Access to a private alumni group on Linked In where
During the first week, delegates will hone their strategic vision
and work through a pre-identified challenge in a supportive ideas can continue to be shared
environment. They will also receive practical skills-training in
finance and communications. This week includes a one-to-one This is an ILM endorsed programme. For information
expert coaching session focused on their specific real-life issue. on qualification requirements (completed at end of
week one), please view the course outline at
www.crownagents.com/training
10 day option Duration: 5 days Fees: £2,750
Week two has a focus on gaining invaluable coaching skills and Dates: 20 Feb 2017 - 24 Feb 2017 Dubai
will equip leaders who wish to introduce coaching for performance 05 Jun 2017 - 09 Jun 2017 UK
improvement into their organisations. Delegates will also delve 02 Oct 2017 - 06 Oct 2017 Singapore
deeper into personal development and how to use tools including
emotional intelligence and neuro linguistic programing. Duration: 10 days Fees: £4,450
Dates: 20 Feb 2017 - 03 Mar 2017 Dubai
KEY TOPICS: 05 Jun 2017 - 16 Jun 2017 UK
4 Identifying your own leadership style and using 21C tools for 02 Oct 2017 - 13 Oct 2017 Singapore
improvement
4 Understanding your motivations and how to inspire others
4 Essential senior exec. skills including financial forecasting and
impactful communication
4 Gaining coaching skills to help develop your team
Responding Strategically to Change:
Managing Transitions, Leading Improvement
Donors and governments often demand change, but most • Diagnose organisation cultures and plan culture change
resulting change programmes fail. Re-structuring may alter how • Re-design organisation systems to improve performance
things look, but real change needs different ways of organising, • Develop change agent and facilitation skills that enable
thinking and behaving.
This 10 day programme develops skills for transforming change to emerge
organisations through the change process. • Identify your style of learning and lead and practice alternative
With a focus on practical planning skills alongside the importance
of communication, interaction and interpersonal engagement, approaches
delegates will develop self-awareness and build skills for • Create, implement and evaluate strategic plans that
facilitating change in individuals, teams and organisations.
Delegates will develop improvement plans based on system overcome barriers
perspectives, building alliances for change, enhancing team • Understand how change affects people and harnessing
and interdepartmental working and transforming services for
customers and stakeholders. resistance
During the first week, the course will focus on practical ways • Improve working relationships using emotional intelligence
in which you can respond to change by improving strategies,
systems and services. KEY TOPICS:
4 Becoming an agent of change
4 Managing your own and other people’s transitions
4 Mechanistic, organic and political approaches to change
4 Designing change projects that engage people in improving
how things work
4 Communication, questioning and dialogue as essential
elements of change
The second week focuses on changing attitudes and behaviour Duration: 10 days Fees: £3,950
by developing teamwork, improving relationships and creating a Dates: 06 Mar 2017 - 17 Mar 2017 UK
more effective culture. At the completion of the course, you will 02 Oct 2017 - 13 Oct 2017 UK
be equipped with the tools to support yourself and others through
the transitions involved in change, and take a lead in achieving
tangible and lasting results.
COURSE OBJECTIVES: On completion, you will be able to:
• Recognise the difference between change and improvement
14 W: www.crownagents.com/training E: [email protected]
Crisis Management and Contingency Planning
(ICPEM endorsed)
The way in which an organisation prepares for and responds • Develop strategy plans to mitigate the impact of threats
to a crisis can have a huge impact on its sustainability and and risks, thereby reducing organisational vulnerability
reputation.
• Devise training and exercise programmes
Crises come in many forms in this troubled world, and effective • Activate a Crisis Management Team (CMT)
crisis management and contingency planning can significantly
reduce the negative impact of an event on both the long term KEY TOPICS:
future of an organisation and its brand value. Conversely, an 4 The rationale and business benefits of effective crisis
ineffective response can result in catastrophic organisational
and reputational damage, and in the worst scenarios, management and contingency planning and the potential
unnecessary loss of life. ‘costs’ associated with ineffective crisis management
4 The process of identifying key strategic threats and risks
The core principles of successful crisis management can be 4 The composition and key functions of a crisis management
applied worldwide. Using real incidents as a vehicle for learning, team
this programme provides delegates with cost effective, realistic 4 Time-critical decision making and the importance of
and sustainable options reflecting current best practice. accurate record keeping
4 Developing ‘Gold’ (control) strategies
They will complete the training with the necessary skills and
knowledge to refine existing contingency plans and significantly
improve their crisis management procedures, strengthening
their organisation’s chance of ongoing success.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 10 days Dates on
• Apply a scoring matrix to help quantify and assess Fees: £3,950 request
organisational vulnerability
Business Management and Influencing Skills for
Executive Assistants and Office Managers
Effective support staff are essential to the successful running • Select, contract and manage office suppliers: negotiation
of any organisation. They are often highly knowledgeable about and contract management essentials
the business and privy to confidential information. They are
influential, acting as both facilitator and gatekeeper, and key to • Organise seamless business trips and in-house events
managing directors’ priorities. • Record expenditure and manage budgets more efficiently
Those responsible for office management will need to contract • Ensure confidentiality: secure management of information
and manage suppliers to ensure the smooth functioning of the
office. Both roles require the juggling of multiple demands and and documents
priorities and many of the skills required are applicable to both • Compile and present professional board reports and other
positions.
Experience gained performing these roles on the ground is important documents
invaluable, but there are some key business management, • Use more effective influencing skills – learn through
project planning, budget management and influencing tools
and approaches that can elevate the executive assistant or interactive role plays how to manage difficult situations
office manager’s skillset to the next level. and individuals
This practical 10 day course includes relevant visits and guest
speakers that enhance the classroom learning. KEY TOPICS:
COURSE OBJECTIVES: On completion, you will be able to: 4 Effective time and priority evaluation and management
• Evaluate the effectiveness of the administrative function in 4 Project management skills
4 Budgeting and recording expenditure
your organisation and identify areas for improvement 4 Managing office suppliers and contracts
• Understand the key requirements of today’s office 4 Influencing and communication skills
4 Record management
manager 4 Document presentation
• Improve your time management skills: managing the
Duration: 10 days Fees: £3,950
workload and diaries and identifying priorities for you and Dates: 16 Jan 2017 - 27 Jan 2017 UK
your boss 31 Jul 2017 - 11 Aug 2017 SIngapore
• Use LEAN techniques for positive interaction with others
• Put into practice key project planning and management
skills, including needs analysis, scheduling, resourcing,
task allocation, oversight and deadlines
W: www.crownagents.com/training E: [email protected] 15
“ It was a very good experience. “
An eye opener!
Mrs. Hanna Teferra, Enat Bank,
Ethiopia
Ongoing construction of the Northern
16Bypass in Kampala, Uganda, deWs:igwnwewd.crtoownagents.com/training E: [email protected]
decongest traffic from the City centre.
Governance
Portfolio Schedule
Training Courses Start date End date
Leading and Implementing an Effective Governance 19 Jun 2017 23 Jun 2017
Framework 11 Sep 2017 15 Sep 2017
Delivering Good Governance in Practice 15 May 2017 26 May 2017
06 Nov 2017 17 Nov 2017
Governance, Risk and Assurance 05 Jun 2017 16 Jun 2017
04 Dec 2017 15 Dec 2017
Prevention and Forensic Investigation of Fraud
and Corruption 27 Mar 2017 07 Apr 2017
13 Nov 2017 24 Nov 2017
Risk-Based Internal Auditing 13 Feb 2017 24 Feb 2017
04 Sep 2017 15 Sep 2017
W: www.crownagents.com/training E: [email protected] 17
Governance
Featured Director of Studies - Nigel Freeman
Nigel spent 25 years in UK Revenue and Customs in many specialist, leadership and
management roles. He has also held lead roles in governance, risk, audit and counter
fraud for the UK Health sector regulator, and held leadership, consultancy, training
and practitioner roles implementing good corporate governance, risk management
and effective audit and assurance in the UK and many countries around the world.
A professionally qualified auditor CFIIA, CMIIA, QIAL, CIA, he is a member of
the Chartered Institute of Management and the Association of Certified Fraud
Examiners.
Nigel is a Director of Studies for the governance courses and the Prevention and
Forensic Investigation of Fraud and Corruption programme.
Indicative Study Visit corporates, SMEs, the public sector and charities. It is
the only organisation to confer Chartered Secretary
ICSA is the Governance Institute and the UK’s status on those who are suitably qualified and
professional body for governance. Founded in experienced.
1891, it works with regulators and policy makers Delegates on our governance courses gain valuable
to champion high standards of governance and insights into key current and future trends in
provides qualifications and guidance for governance governance when they visit the Institute.
professionals.
Based in London but with global reach and around
34,000 members, it supports organisations of all sizes
across all sectors of the economy, including large
18 W: www.crownagents.com/training E: [email protected]
Leading and Implementing an Effective
Governance Framework
This course is designed for current and future executive and • Identify behavioural and procedural requirements of
non-executive (independent) Board Members. It will equip good governance with relevant roles, responsibilities and
them to effectively discharge their individual and collective accountabilities within a conducive culture based on values
governance roles, responsibilities and accountabilities, and
lead the organisation to success and sustainability through • Appreciate the importance of risk governance and how to
governance excellence. achieve it
Good corporate governance is of increasing importance
globally, intrinsically linked as it is to improving the enabling • Design the Board’s informational and assurance needs
environment for greater economic growth and investment. to discharge its oversight effectively while ensuring
It is a key enabler of well-informed and appropriate decision appropriate stakeholder engagement
making, and the equitable treatment of all stakeholders. It
applies to all sectors and new or updated corporate governance KEY TOPICS:
laws, regulations and directives are frequently released. 4 The framework, nature, importance, principles and
This course outlines recognised global good practice corporate
governance standards and expectations, and helps senior practices of good corporate governance
leaders recognise the nature and components of effective 4 Board effectiveness including direction, decision making,
integrated frameworks for good corporate governance. It will
assist them to implement the structural, process, behavioural, oversight and stakeholder engagement
compliance, risk and performance imperatives within a robust 4 Structural and HR requirements and ensuring the right
accountability framework, both internal and external.
culture and behaviours
4 Achieving both organisational compliance and effective
performance
4 Effective risk governance and risk management
4 Meeting informational, audit/assurance needs using three
lines of defense
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £2,250
• Define the nature, important components and Dates: 19 Jun 2017 - 23 Jun 2017 UK
11 Sep 2017 - 15 Sep 2017 Dubai
requirements of corporate governance frameworks and
integrate them harmoniously with other current initiatives
Delivering Good Governance in Practice
Good corporate governance is increasingly important for • Identify behavioural and procedural requirements of
organisations, as compliance and performance towards good governance and how to meet expectations and
success and sustainability become prioritised together with requirements
the imperative of fair and equitable treatment of stakeholders.
• Appreciate the importance of effective practical
This course is designed to equip executives and managers to management of risk, compliance, performance and
understand, and be able to discharge, their responsibilities quality and internal control
in a manner and to the standards required by corporate
governance principles and recognised good practice. • Understand the importance of providing assured
information
It answers the question: “What is good governance and how
is it achieved?” and is specifically designed to educate, KEY TOPICS:
enthuse and empower organisations, teams and individuals 4 Nature and importance of good corporate governance
in pursuit of excellent governance, leadership, management 4 Components of a good corporate governance framework
and operations. It examines the components of a fit-for-
purpose governance framework and how this helps mitigate and the applicable principles and practices
risk and add value, bolsters reputation, and creates a climate 4 Roles and responsibilities and authority under good
of stakeholder trust that supports effective well informed
decision making. corporate governance
4 Cultural and behavioural requirements that underpin
COURSE OBJECTIVES: On completion, you will be able to:
• Define the nature, importance and requirements of an effective governance
4 Risk management
integrated corporate governance framework and fit with 4 Control and managing compliance
other initiatives 4 Performance and quality management
• Clearly appreciate roles, responsibilities and authority 4 Reporting and providing assured information
distribution in an organisation and how these operate
within a robust accountability framework Duration: 10 days Fees: £3,950
Dates: 15 May 2017 - 26 May 2017 UK
06 Nov 2017 - 17 Nov 2017 UK
W: www.crownagents.com/training E: [email protected] 19
Governance, Risk and Assurance
The increased focus and emphasis on the importance and COURSE OBJECTIVES: On completion, you will be able to:
benefits of good corporate governance has placed it at the top of • Understand the integrated concepts of: governance: risk
the agenda in all organisations, in all sectors, in all countries.
management information; compliance and performance
Good governance supports effective decision making based control and assurance; and the standards expected for each,
on a clearly defined accountability framework with robust including structural, procedural and behavioural components
risk management, compliance, HR, information systems, • Appreciate how to establish, lead and manage the specialist
and modern, professional integrated audit and assurance functions in line with the principles and practices of current
arrangements. The corporate governance framework provides corporate governance codes and standards, and manage the
a robust, efficient and effective good practice framework, required change and development effectively
embracing compliance and performance excellence towards the • Provide the assured information required
success and sustainability of organisations. • Undertake effective stakeholder engagement
This practical course is designed for those executives, executive KEY TOPICS:
team members, senior managers and functional heads with a 4 Concepts of corporate governance
specialist role to play in modern corporate governance, and will 4 Enterprise risk management and leading the risk function
equip you to establish, lead and manage specialist functions that 4 Leading a compliance function
meet current good practice expectations. 4 Concepts of audit and assurance
4 Corporate Governance requirements of HR
These functions include amongst others internal audit, 4 Information management and effective reporting
risk management, compliance and control, HR, quality and 4 Stakeholder engagement
excellence, information management and security. It would also
be invaluable to those leading change programmes on related Duration: 10 days Fees: £3,950
topics, and members of regulatory bodies with an interest in Dates: 05 Jun 2017 - 16 Jun 2017 UK
corporate governance issues. 04 Dec 2017 - 15 Dec 2017 USA
Prevention and Forensic Investigation of Fraud and
Corruption
Fraud, corruption, financial and economic crime are serious • Develop and maintain an effective counter fraud and
and ever worsening threats, with increasingly adverse impacts corruption culture
on organisations, individuals, and society in general. Effective
strategies to deter and where possible prevent these are • Undertake appropriate and timely corrective action and
extremely important, as is the ability to detect and successfully asset recovery
investigate potential cases and take appropriate corrective
action. • Increase the likelihood of successful prosecution or
non-legal response
This course takes a holistic approach to proactively tackling
corrupt and fraudulent behaviour, drawing upon current KEY TOPICS:
international good practice, techniques and forensic 4 Trends of fraud and corruption and their impacts on
technologies.
organisations
It will benefit those that have: an interest or role to play in 4 Managing fraud and corruption risk
combating or investigating potential organisational fraud 4 Proactive fraud and corruption deterrence, prevention, risk
and corruption; those developing, reviewing or auditing
organisations’ counter fraud and corruption strategies mitigation and control
and arrangements; any manager wishing to enhance their 4 Fraud and corruption detection techniques in high risk
competency in this area.
fraud areas, including tax and public office, procurement
The course is relevant to all organisations in any sector, whether and contracting
governmental, private sector, profit seeking or not-for profit. 4 Cybercrime and financial and economic crime (including
money laundering)
4 Forensic IT and Accountancy and data analytics
4 Corrective action and asset recovery
COURSE OBJECTIVES: On completion, you will be able to: Duration: 10 days Fees: £3,950
• Understand and assess the nature of fraud/corruption risks Dates: 27 Mar 2017 - 07 Apr 2017 UK
13 Nov 2017 - 24 Nov 2017 UK
and how to counter them
• Design appropriate deterrent and prevention mitigation
and control
20 W: www.crownagents.com/training E: [email protected]
Risk-Based Internal Auditing
For all organisations, the need for an effective, independent KEY TOPICS:
and objective internal audit function providing professional 4 Concepts of audit and assurance
assurance over governance, risk management and control 4 Approaches to internal audit
arrangements has never been higher. 4 Establishing an internal audit function
This course highlights the modern approach to audit and how 4 Concepts of corporate governance
internal audit can provide assurance on the effectiveness of 4 Models of risk management
risk management and control activity in organisations. It will 4 Integrated assurance and mapping and planning internal
identify opportunities for improvement and enhancements that
will benefit organisational performance and compliance. audit work
It develops auditors’ expertise in modern internal audit 4 The audit process
practices and developments. It covers the processes and 4 Audit practices, procedures, tools and techniques
techniques required to conduct cost effective and systematic 4 Audit reporting
risk based audits, and provide assurance over governance, risk
management and control measures in a range of operational,
strategic and financial systems.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 10 days Fees: £3,950
• Define the concepts of governance, risk management, Dates: 13 Feb 2017 - 24 Feb 2017 UK
04 Sep 2017 - 15 Sep 2017 UK
control and assurance
• Identify the requirements of a modern internal audit
function working to recognised international standards
• Define integrated assurance and how to develop plans for
audit work
• Implement the principles and practices of risk-based
auditing
• Design and implement a quality assurance and continuous
improvement framework
CASE STUDY WHY BWV?
Improving transparency with body-worn video Fixed camera assets are already used by many customs organisations
at Border Crossing Points (BCPs) and inspection bays. Due to its
Incorruptible transparency is the ethos behind modern customs versatility, and manoeuvrability, however, BWV can be used as either a
systems. Ever more sophisticated and automated ICT-driven risk stand-alone asset or complementary to existing fixed CCTV set-ups.
management platforms are being used to:
The security and portability of the system was particularly appreciated
• Better detect fraudulent cross border transactions by customs staff.
• Increase trader compliance
• Facilitate legitimate trade According to one customs cargo terminal director in Tirana: “The
• Limit opportunities for discretionary, nonprofessional conduct by implementation of this system provides for a flexible, trustworthy
customs service and facilitates the business. From a managerial
staff perspective, it also provides clarity on the work carried out."
CROWN AGENTS’ WORK IN ACTION: ALBANIA
In 2014, our Economic Growth team embarked on a comprehensive
customs reform programme with the Government of Albania.
Technology and innovation was at the heart of a programme
that was aimed at creating a Customs Administration that met the high
standards of EU accession.
Under the supervision of Crown Agents customs experts, local customs
inspection staff used Body-Worn Video cameras in a number of
different live operating environments including customs warehouses,
freight container terminals, customs clearance stations, traders’
premises and vehicle check points.
The activity was governed by Standard Operating Procedures (SOPs)
designed specifically for the trial, which set out the critical points in the
inspection process to be captured on video as well as the way in which
inspection images needed to be uploaded and stored securely using
the Reveal’s Digital Evidence Management System (DEMS).
W: www.crownagents.com/training E: [email protected] 21
“ The training you took me “
through could not have been
more timely. I am already
creating an impact within
the organisation in terms of
improving my colleagues’
presentation skills…
Edward Otsieka Opiayo, Chief
Finance Manager, Insurance
Regulatory Authority, Kenya, a
delegate on Train the Trainer,
July 2015
22 W: www.crownagents.com/training E: [email protected]
Human Resources
Portfolio Schedule
Training Courses Start date End date
The Complete HR Professional 03 Jul 2017 28 Jul 2017
Managing the HR Function 03 July 2017 07 Jul 2017
09 Oct 2017 13 Oct 2017
Recruitment and Selection 10 Jul 2017 14 Jul 2017
16 Oct 2017 20 Oct 2017
Succession Planning and Performance and
Talent Management 27 Mar 2017 07 Apr 2017
17 Jul 2017 28 Jul 2017
Strategic HR: Aligning with the Corporate Vision 21 Aug 2017 01 Sep 2017
20 Nov 2017 01 Dec 2017
Dispute Resolution and Negotiation with Employees
and Trade Unions 20 Mar 2017 31 Mar 2017
06 Nov 2017 17 Nov 2017
The L&D and Training Toolkit: 10 day option 07 Aug 2017 18 Aug 2017
The L&D and Training Toolkit: 15 day option 07 Aug 2017 25 Aug 2017
The L&D and Training Toolkit: 10 day option 06 Nov 2017 17 Nov 2017
The L&D and Training Toolkit: 15 day option 06 Nov 2017 24 Nov 2017
Managing the L&D Function 07 Aug 2017 11 Aug 2017
06 Nov 2017 10 Nov 2017
Train the Trainer (LPI certified): 5 day option 14 Aug 2017 18 Aug 2017
Train the Trainer (LPI certified): 10 day option 14 Aug 2017 25 Aug 2017
Train the Trainer (LPI certified): 5 day option 13 Nov 2017 17 Nov 2017
Train the Trainer (LPI certified): 10 day option 13 Nov 2017 24 Nov 2017
W: www.crownagents.com/training E: [email protected] 23
Human Resources
Featured Director of Studies - Stephen Wright
MSc LLM Chartered FCIPD
Stephen has worked in the Organisational Development and Human Resources
fields for over 20 years.
He has a wide range of expertise in the public sector, private blue chip and
charity sector, supporting organisations at times of significant change and is
skilled in developing strategic HR policies and delivering practical solutions
in the areas of employee relations, performance management, recruitment
and remuneration.
Indicative Study Visit
The National Health Service - Guy’s and
St. Thomas’s Foundation Trust, London
Guy’s and St. Thomas’s are two of London’s leading
teaching hospitals. The Foundation Trust has a
combined workforce of around 15,000 staff. It has 2.3
million patient contacts a year, including the delivery
of nearly 7,000 babies. Delegates meet with the HR
team to get a unique insight into their approach to the
challenges of talent management in such a busy and
complex organisation.
24 W: www.crownagents.com/training E: [email protected]
About the Portfolio
Our training will support you throughout your career, Complete HR Professional. For the senior manager, head of
providing the building blocks that create the consummate HR, or senior executive who wants to understand more about
and experienced HR professional, equipped to deal with all the important role of HR, our Strategic HR course assists
situations and contingencies. delegates with the responsibility for delivering plans in line with
organisational strategy. Our brand new programme focused on
For the HR manager, those just moving into management, or dispute resolution is highly relevant for senior HR managers
senior staff wanting to refresh their skills, we have the three and anyone involved in employee or trade union negotiations.
practical and operationally-focused courses comprising The
Operational courses for HR Managers Strategic and advanced courses for
The Complete HR Professional senior managers and Heads of HR
• Managing the HR Function • Strategic HR: Aligning with the
• Recruitment and Selection
• Succession Planning and Performance Corporate Vision
• Dispute Resolution and Negotiation
and Talent Management
with Employees and Trade Unions
The Complete HR Professional
This 20 day programme combines the following courses to • Understanding employer branding and employee value
provide comprehensive coverage of the operational knowledge propositions
and skills required by today’s HR manager:
1 Managing the HR Function - 5 days KEY TOPICS:
2 Recruitment and Selection - 5 days 4 The core operational skills required to succeed as a
3 Succession Planning and Performance and Talent
well-rounded HR manager
Management - 10 days 4 Managing an HR team
4 Recruitment and selection
4 Workforce planning
4 Performance management
4 Talent management and succession planning
These programmes have been selected to complement each
other and build to equip today’s HR manager with the key
competencies employed by forward-looking organisations
worldwide.
COURSE OBJECTIVES: On completion, you wil be able to: Modular course: Delegates can also attend these as separate
Perform the key tasks of the HR manager with competence training courses (see following pages).
and confidence, including:
• Undertaking recruitment using best-practice approaches Duration: 20 days Fees: £6,950
Dates: 03 Jul 2017 - 28 Jul 2017 UK
to achieve results
• Implementing a successful workforce planning strategy
• Improving performance management and engagement
and reward systems
• Creating learning and development plans and tracking and
supporting staff development
• Creating and implementing a robust talent management
and succession plan
W: www.crownagents.com/training E: [email protected] 25
Managing the HR Function
The Human Resources Manager plays an essential role in all • Support talent management and succession strategies
organisations, working at the front line of people management • Create training plans based on evaluation of L&D
and acting as the liaison between the staff and senior
management. The tasks involved in performing this function requirements
effectively are varied and require a range of skills, experience and • Act as an effective communicator of policies and changes
behaviours.
that affect staff
This one week course delivers a focused overview of the key • Be a support to staff: understanding motivations and
operational duties that need to be carried out by today’s HR
manager, including workforce planning, recruitment and common causes of dispite
selection, performance and talent management, identifying
training requirements and handling disputes. KEY TOPICS:
4 Requirements of today’s effective HR manager
COURSE OBJECTIVES: On completion, you will be able to: 4 Workforce planning
• Understand the role and key tasks required of today’s HR 4 Recruitment and selection
4 Performance management
manager 4 Training and development
• Act as an effective HR ‘auditor’ to ensure all departments are 4 Talent management and succession planning
4 Handling complaints and disputes
adhering to the organisation’s HR policy
• Support the HR Director in rolling out HR plans and strategies This course is week one of The Complete HR Professional.
• Manage the recruitment process from sourcing the best
Duration: 5 days Fees: £2,250
quality candidates, to interviewing, contracting and induction Dates: 03 Jul 2017 - 07 Jul 2017 UK
• Implement successful performance management 09 Oct 2017 - 13 Oct 2017 Dubai
programmes
Recruitment and Selection
Effective staff resourcing, and being able to retain key people, is KEY TOPICS:
an essential part of any organisation’s success. Without the right 4 Recruitment planning that matches the needs of the
people in the right roles, feeling motivated and supported to do
their best, even the best funded organisation will soon fail. organisation
4 Identifying and attracting the right calibre of candidates
This course delivers practical and intensive training that will equip 4 Interview techniques, preparing contracts and making offers
HR managers with the tools to successfully source and recruit the 4 Successful retention strategies and behaviours
best candidates. They will also investigate the key strategic and 4 Measuring competencies
practical elements that will keep staff in post as loyal employees,
building the success of the organisation. This course is week two of The Complete HR Professional.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £2,250
• Put to work best practice recruitment methodologies Dates: 10 Jul 2017 - 14 Jul 2017 UK
• Resource candidates, including via online recruitment and 16 Oct 2017 - 20 Oct 2017 Dubai
social media
• Write accurate and compelling job descriptions
• Ensure you are offering a competitive package
• Conduct evidence-based interviews that assess against
the criteria
• Plan successful inductions that build commitment
• Develop and use a competency framework
• Put in place Organisation Action Plans
• Play a role in retaining and developing key staff
26 W: www.crownagents.com/training E: [email protected]
Succession Planning and Performance and
Talent Management
Understanding and promoting the behaviours and values • Improve performance management procedures
associated with your organisation’s future plans and ensuring • Produce monitoring data and reports to track the
you have the staff with the capability, capacity and potential to
be future managers and leaders is vital. development of staff
This course will equip you with the skills to pro-actively identify
and implement a talent management and succession plan to KEY TOPICS:
assist business performance, recruitment and retention. 4 Understanding current workforce strengths and
Delegates will also gain essential performance management
skills which will improve performance in individuals and teams weaknesses
and nurture talent. 4 Succession planning
4 Workforce planning
COURSE OBJECTIVES: On completion, you will be able to: 4 Talent management
• Create a comprehensive plan of human resources 4 Performance management
4 Career planning processes
capabilities and values 4 Learning and development plans
• Identify and analyse current levels of individual
This course is week three of The Complete HR Professional.
competence
• Implement a talent development plan that improves and
retains staff with potential
• Identify and strengthen the key attributes of the next
generation of leaders
• Identify and implement a cost-efficient succession plan
Duration: 10 days Fees: £3,950
Dates: 27 Mar 2017 - 07 Apr 2017 UK
17 Jul 2017 - 28 Jul 2017 UK
Strategic HR: Aligning with the Corporate Vision
This course is designed for senior HR Managers and heads of • Support the business through improved people
HR who are responsible for delivering HR strategic plans that management
enable organisations to achieve their objectives. It is also
highly relevant for Board Members who wish to gain a top-level • Deliver specific strategies on recruitment, retention,
understanding of HR and the critical role this function plays in succession planning and organisational learning
the organisation's strategy and growth.
It has a focus on how to work as a strategic business partner • Be more business savvy: understand how all departments
with your business leaders, ensuring that HR strategies around operate
key activities such as recruitment, succession planning and
staff development are fully aligned with the overall corporate • Champion the change you want to see in your organisation
vision. Emotional intelligence and transactional analysis • More fully understand your own and other’s motivations
skills and how they can be used both for personal growth and • Return home with an outline strategic HR plan
strategically will also be explored. ·
Delegates will work through their challenges, aims and goals to KEY TOPICS:
emerge with a clear outline strategic HR plan at the end of the 4 HR strategy as a key organisational driver
10 days. 4 Business partnering with executive teams and boards
4 Strategic resourcing and staff development to achieve
your strategic aims
4 Improving your leadership style and business awareness
4 Creating the culture that aligns with strategic goals
COURSE OBJECTIVES: On completion, you will be able to: Duration: 10 days Fees: £3,950
• Become a strategic business partner – the six core Dates: 21 Aug 2017 - 01 Sep 2017 USA
20 Nov 2017 - 01 Dec 2017 UK
competencies
• Strategic resourcing as the foundation of the business
plan
• Create a plan that supports and aligns with overall
organisational aims
W: www.crownagents.com/training E: [email protected] 27
Dispute Resolution and Negotiation with
Employees and Trade Unions
Where there is workplace interaction there will inevitably be • Employ emotional intelligence to understand why and how
disagreement and dispute. This can lead to conflict, which different people respond to conflict in the workplace
if unresolved, can be costly to both individuals and the
organisation. • Ensure that a dispute resolution process is integral to the HR
function and is supported by policies and procedures
HR professionals need to be able to respond appropriately to
manage disputes, facilitating constructive dialogue and persuade • Take a key role in promoting harmonious working conditions
all parties to work towards a resolution that restores professional at work
and respectful working relationships.
• Understand the particular challenges involved in negotiating
Dealing with disputes where trade unions are involved requires with trade unions and other organised workforce bodies
sophisticated negotiation and persuasion skills, and a firm
understanding of the law. KEY TOPICS:
4 Dispute resolution methodologies
There is a range of highly effective early interventions which 4 Effective early interventions that can nip costly disputes in
are non-litigious and economical ways of resolving workplace
conflict. Over the ten days, delegates will learn different the bud
approaches involved in dispute resolution, including negotiation, 4 Building your negotiation, mediation and conciliation skills
mediation and conciliation. Role-plays and interactive exercises 4 Understanding what triggers disputes
reflecting different conflict scenarios will help enforce learning, 4 Improving organisational culture as a tool in minimising
disputes
4 Important factors to be aware of when dealing with trade
unions
COURSE OBJECTIVES: On completion, you will be able to: Duration: 10 days Fees: £3,950
• Put to work your improved negotiation and conflict Dates: 20 Mar 2017 - 31 Mar 2017 UK
06 Nov 2017 - 17 Nov 2017 UK
management skills
• Use communication, mediation, influencing and persuasion
skills to resolve disputes
The L&D and Training Toolkit
This course combines Managing the L&D Function and • Plan and deliver a successful training session, evaluate
Train the Trainer (LPI certified) to deliver a comprehensive and give feedback
learning solution for anyone responsible for developing staff or
delivering training in their organisation. KEY TOPICS:
During the first week, delegates will gain a clear understanding 4 Role of the L&D function and aligning L&D strategy with
of the important role L&D should play and how it needs to align
with organisational goals. They will explore the Learning Circle, organisational needs
and the key contemporary methods of delivering learning, and 4 Conducting Learning Needs Analysis
how to undertake a Learning Needs Analysis and then apply 4 Creating training plans
this to create an organisation-wide Training Plan. 4 Running successful learning events
In the second part of the Toolkit, through highly interactive and 4 Becoming a confident trainer
practice-based learning, delegates will learn how to become 4 Questioning techniques and facilitating feedback
an effective trainer, with the option of completing a Trainer 4 Learning styles – the changing world of learning
Performance Monitoring & Assessment (TPMA) award at the end 4 Undertaking the Trainer Observation Report and Trainer
of the course.
COURSE OBJECTIVES: On completion, you will be able to: Assessment
• Understand the requirements of a successful L&D function
Duration: 10 days Fees: £3,950
and what it can offer the organisation Dates: 07 Aug 2017 - 18 Aug 2017 UK
• Expand your knowledge of different methods of learning 06 Nov 2017 - 17 Nov 2017 UK
and how these can be used to build a learning culture Duration: 15 days Fees: £5,750
• Put together an organisational/departmental training plan Dates: 07 Aug 2017 - 25 Aug 2017 UK
06 Nov 2017 - 24 Nov 2017 UK
from information gathered during the Learning Needs
Analysis
• Identify the qualities of an effective trainer
• Create a course with consideration of the learning cycle,
delegates' learning styles, learning barriers and the
principles of adult learning
28 W: www.crownagents.com/training E: [email protected]
Managing the L&D Function
The Learning and Development (L&D) function in any KEY TOPICS:
organisation is there to ensure that the learning solutions on 4 Role of the L&D function
offer are aligned to the organisation’s objectives and outcomes 4 Aligning L&D strategy with organisational needs
and offer the best opportunities for staff development. 4 Conducting Learning Needs Analyses
As a modern L&D professional, you are expected to have a 4 Creating training plans based on evidence-based learning
broad range of skills and an understanding of the latest ways
to engage staff through a variety of learning events. This needs
practical five day course will explore all of the requirements 4 Organise and run learning events
of a successful L&D function and equip delegates with the 4 Marketing the L&D function within the organisation to gain
confidence and inspiration to assess and improve how staff
learn and develop in their organisation. buy-in at all levels
This course can be taken in conjunction with Train the Trainer
(5 or 10 day option available) to complete The L&D and Training
Toolkit.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £2,250
• Understand the requirements of a successful L&D function Dates: 07 Aug 2017 - 11 Aug 2017 UK
06 Nov 2017 - 10 Nov 2017 UK
and what it can offer the organisation
• Expand your knowledge of different methods of learning
and how these can be used to build a learning culture
• Undertake a Learning Needs Analysis (LNA) across the
organisation
• Put together an organisational/departmental training plan
from information gathered during the LNA
• Facilitate learning events with confidence
• Interact more effectively with staff to gain insight into their
needs and ambitions
Train the Trainer (LPI certified)
The world of professional training is constantly evolving. COURSE OBJECTIVES: On completion, you will be able to:
Trainers are now required to create and deliver courses that • Identify the qualities of an effective trainer and the
embrace blended learning, new technology and consider the
way people learn. requirement of training needs analysis
This practice-based course is aimed both at experienced • Explain how and why we learn and how to handle
trainers wishing to gain enhanced skills, and non-training
professionals who wish to gain valuable training skills. challenging trainees
GAIN THE TPMA AWARD • Create a course with consideration of the learning cycle,
Crown Agents provides the option for delegates to complete
a Trainer Performance Monitoring & Assessment (TPMA) delegates' learning styles, learning barriers and the
award at the end of the course. Undertaking the assessment principles of adult learning
will require additional work and preparation in your own time. • Design a conducive training environment
Upon successful completion of a TPMA Assessment, you will be • Plan and deliver a successful training session, evaluate
awarded with the Institute Certified Training Practitioner (ICTP) and give feedback
Certificate, which is awarded by The Learning and Performance
Institute and is a benchmark for high quality training standards. KEY TOPICS:
4 Questioning techniques and facilitating feedback
4 Learning styles – the changing world of learning
4 Trainer Observation Report and Trainer Assessment
Two attendance options available: Duration: 5 days Fees: £2,450
Option 1: Five days Dates: 14 Aug 2017 - 18 Aug 2017 UK
For those with training experience who are confident they can 13 Nov 2017 - 17 Nov 2017 UK
complete the work required to pass the Assessment in five days.
Option 2: Ten days Duration: 10 days Fees: £4,150
For those new to training, or those who wish to spend more Dates: 14 Aug 2017 - 25 Aug 2017 UK
time preparing for the TPMA Assessment. In week two, you 13 Nov 2017 - 24 Nov 2017 UK
will revise learning from week one, and practice further for the
Assessment.
W: www.crownagents.com/training E: [email protected] 29
“ Very impressed with flexibility “
in meeting individual and
organisational needs.
Response to training issues
very impressive.
Kwesi Arhin, Project Accountant,
Ministry of Power, Ghana, a
delegate on Best Practice
Financial Management and
Reporting on IPSAS and IFRS®
Standards, September 2016
the3W0oSrtkanodnatrhdeGNaauigroebRi atoilwMaoymPbroajseactsWei:ncwtKwiowen.ncyrooafwnagents.com/training E: [email protected]
Financial Management
Portfolio Schedule
Training Courses Start date End date
Public Financial Management: Issues and Solutions 15 May 2017 26 May 2017
16 Oct 2017 27 Oct 2017
Integrated Financial Management Systems:
Strategy and Implementation 27 Mar 2017 07 Apr 2017
23 Oct 2017 03 Nov 2017
Best Practice Financial Management and Reporting
on IPSAS and IFRS® Standards 01 May 2017 12 May 2017
06 Nov 2017 17 Nov 2017
Treasury Management 12 Jun 2017 23 Jun 2017
11 Sep 2017 22 Sep 2017
Strategic Financial Management and Effective
Budget Execution 15 May 2017 26 May 2017
04 Sep 2017 15 Sep 2017
Programme Budgeting and Performance Budgeting 27 Mar 2017 07 Apr 2017
02 Oct 2017 13 Oct 2017
Forensic Audit 23 Jan 2017 27 Jan 2017
11 Dec 2017 15 Dec 2017
W: www.crownagents.com/training E: [email protected] 31
Financial Management
Featured Director of Studies - Marricke Kofi Gane
Marricke is a Chartered Certified Accountant (UK) and a Public Financial Management expert.
He has previously worked in practice as an auditor, forensic auditor and management
consultant. Since 2009, he has been a specialist development fund manager for four global
development funds. These have ranged in value from £15 to £200 million and been spread
over 40 countries.
This has been on behalf of the UK’s Department for International Development and
other International donors such as the European Union and the governments of
Sweden, Canada and Australia. His roles have brought him interaction with several
developing country governments.
Marricke is the Director of Studies for the Public Financial Management: Issues and
Solutions course.
Indicative Study Visit
Lloyds of London
Founded in 1688 and with expertise earned over
centuries, Lloyd’s is the originator of the global
insurance industry. Unique in the industry, it is not an
insurance company, but a corporate body governed
by the Lloyd’s Act of 1871 and subsequent Acts of
Parliament. Its global business is led by expert
underwriters and brokers who cover more than 200
territories. The Lloyds Building is one of the most
stunning structures in the City of London.
32 W: www.crownagents.com/training E: [email protected]
Public Financial Management: Issues and
Solutions
Public financial management systems are essential for the KEY TOPICS:
implementation of government policies and achievement of 4 Overview of PFM
developmental objectives. 4 Public sector budgeting and the concept of programme
This course explores the fundamentals of government reforms
and the key issues and solutions across the PFM landscape, and performance budgeting
including budget preparation and execution, accounting, 4 Overview of MTEF and reforms
monitoring and evaluation, performance measurement 4 Public Expenditure and Financial Accountability (PEFA)
and auditing. 4 Service delivery and performance management in the
It also explains management theories and strategic planning
frameworks essential to understanding the current issues and public sector
trends in integrated PFM reforms. 4 Budget implementation cash management and forecasting
COURSE OBJECTIVES: On completion, you will be able to: 4 Monitoring and evaluation
• Lead or participate in developing solutions to contemporary 4 Financial accounting and reporting
4 Integrated Financial Management Information Systems
PFM challenges
• Define the benefits of Medium Term Expenditure Framework (IFMIS)
(MTEF) reforms and budget processes and assist in the Duration: 10 days Fees: £3,950
realisation of these benefits Dates: 15 May 2017 - 26 May 2017 Dubai
• Execute budgets and understand cash management, 16 Oct 2017 - 27 Oct 2017 UK
public procurement and internal controls so as to help raise
transparency and reduce ‘leakage’
• Improve PFM compliance by taking account of
developments in public sector financial reporting standards
• Define the PFM oversight function, the role of the Public
Accounts Committee and external audit
• Shape reform that addresses accountability issues
Integrated Financial Management Systems:
Strategy and Implementation
Integrated Financial Management Systems (IFMIS) are highly KEY TOPICS:
desirable but can be challenging to implement effectively. 4 IFMS implementation —the core components
IFMIS projects can also be complex to design and difficult to 4 Public sector budgeting and the budget cycle
manage, often being part of a wider organisational change 4 Chart of Accounts (COA)
programme. 4 IFMIS and effective public sector cash management
This course explores key IFMIS business and system 4 Performance measurement, monitoring and evaluation
requirements and critical people, process, technology and 4 Public sector accounting standards and reporting
information considerations. Delegates will gain essential 4 Auditing IFMIS
guidance on practical project implementation challenges and 4 IFMIS and the IT environment
how to avoid common pitfalls. 4 Systems acquisition and development
COURSE OBJECTIVES: On completion, you will be able to: 4 IFMIS implementation, strategy development and
• Define the architecture of an IFMIS and how it supports
eGovernment
and strengthens Public Financial Management (PFM) and
eGovernment Duration: 10 days Fees: £3,950
• Contribute to the scoping and planning of an IFMS project Dates: 27 Mar 2017 - 07 Apr 2017 UK
and take account of practical system integration and 23 Oct 2017 - 03 Nov 2017 Singapore
institutional change needs
• Explain how an IFMIS solution can enhance internal
controls, minimise financial risk and enhance
transparency
• Identify critical risk areas for audit attention and strategies
for effective monitoring and evaluation
• Assess and manage change, key stakeholders and
communications
W: www.crownagents.com/training E: [email protected] 33
Best Practice Financial Management and
Reporting on IPSAS and IFRS® Standards
In the modern world, it is essential that financial information • Changed approaches and improving financial management
can be assessed consistently for a whole range of purposes. under the Standards
New International Accounting Standards are being applied • Using the systems to improve financial monitoring and
across the world, designed to assist organisations to improve control in an accruals environment
the standards of financial reporting, financial management,
transparency and accountability, and the alignment of • Systems requirements and the approach needed to
resources towards organisational objectives. achieve successful implementation
The Standards are targeted at introducing a common KEY TOPICS:
accrual-based approach which should improve financial and 4 How core concepts such as: accruals; distinguishing
accountability, with IFRS primarily aimed at the private sector and
IPSAS tailored to the specific circumstances of the public sector. between capital and revenue spending; depreciation;
accounting for assets and financial instruments should be
In this practical and case study focused programme, delegates reported on
will gain a clear understanding of what they can do to support 4 Requirements of specific areas such as minerals,
their organisation to plan and execute the journey towards full agricultural crops, land and buildings and intangible assets
compliance. (we will adapt to match delegates’ specific business areas)
4 How actions will affect the reported financial performance
COURSE OBJECTIVES: On completion, you will understand: of the organisation and how financial management should
• Key principles and the application of the Standards in both be amended to deal with these
the public and private sectors In order to ensure the highest learning standards for delegates, Crown
• Financial reporting under the IFRS and IPSAS regimes Agents delivers training courses using excerpts from the official IFRS
Standards under licence from the IFRS Foundation.
including:
- the core statements and the philosophical approach Duration: 10 days Fees: £3,950
and reasoning behind the Standards Dates: 01 May 2017 - 12 May 2017 Dubai
- the style of annual reporting 06 Nov 2017 - 17 Nov 2017 UK
- the consequences for governments, companies,
regulators, auditors and donors
Treasury Management
Managing cash is essential in any organisation in order to • Manage risk and performance, cash flow management
ensure that cash is available to enable activities to continue as and modelling
planned and allow investments to be made. The main reason a
large organisation is now likely to face financial failure is poor • Understand the risks and benefits of borrowing
treasury management, rather than unprofitability. • Assess the Treasury implications of International
Accounting Standards
Correctly predicting periods of cash shortage or surpluses KEY TOPICS:
can lead to improved investment strategies and capital 4 Treasury Management strategy and reporting
financial decision-making. To achieve this, you need a clear 4 Alignment of Treasury Management to strategic objectives
understanding of the factors which affect cash flow. 4 Financial risk management tools and techniques
4 Treasury Management performance measures
At the national level, governments usually need to borrow to 4 Cash flow and investment management and modelling
maintain a positive cash flow; however, their financial position 4 Assessment of short, medium, long term and temporary
can rapidly spiral out of control as sovereign debt takes a
higher proportion of GDP. borrowing
4 Proactive management of the debt portfolio and
It is vital that investments are managed within a Treasury
Management strategy that is integrated with the overall finance refinancing
strategy of the organisation, or national economic policy. 4 Counter-fraud measures
This programme will look at financial risk in the round and is 4 International Accounting Standards and their links to
essential learning for anyone with the highly responsible job of
managing cash within an organisation, department or national Treasury Management
government level. 4 Sovereign debt and sustainability
COURSE OBJECTIVES: On completion, you will be able to: Duration: 10 days Fees: £3,950
• Monitor and report Treasury Management Dates: 12 Jun 2017 - 23 Jun 2017 USA
• Develop a Treasury Management strategy and associated 11 Sep 2017 - 22 Sep 2017 UK
policies
34 W: www.crownagents.com/training E: [email protected]
Strategic Financial Management and Effective
Budget Execution
Strategic financial management is an essential ingredient in a KEY TOPICS:
sound budgeting system. 4 The budget execution process
This course focuses on the issues and challenges faced during 4 The framework of management control and expenditure
the budget execution stage of the budget cycle. Strategic
financial management is explored in terms of the application of monitoring
costing and management accounting principles to the budget 4 Capital budgeting and PPPs
execution process. 4 Budget classification and Chart of Accounts (COA)
Delegates will learn the principles of strategic and cost 4 Strategic financial management
management and the use and value of balanced scorecards. 4 Procurement planning and the budget implementation
plan (BIP)
4 Costing principles
COURSE OBJECTIVES: On completion, you will be able to: Duration: 10 days Fees: £3,950
• Apply strategic financial management to add value to the Dates: 15 May 2017 - 26 May 2017 UK
04 Sep 2017 - 15 Sep 2017 Singapore
budget execution process
• Describe the differences between a management
accounting system and a financial accounting system
• Undertake cost analysis and apply strategic management
and costing principles to support improved
decision-making
• Identify departmental overhead rates and how to recover
them
• Understand types of cost information and how to put that
information to best use
• Design robust and meaningful financial performance
measures to help enhance financial control
Programme Budgeting and Performance
Budgeting
Successful programme and performance budgeting (PPB) KEY TOPICS:
implementation can yield great benefits to a government, 4 Performance management framework in the public sector
many of which are still grappling with the difficult challenges 4 Budget planning and the Medium Term Expenditure
of implementing a Medium Term Expenditure Framework
(MTEF) and PPB effectively. This course provides an in-depth Management (MTEF) reforms
look at MTEF, the mechanics of PPB and the challenges of 4 The concept and principles of PPB
implementation. It explores the concepts, tools and techniques 4 Performance management and developing indicators and
and provides practical guidelines on PPB implementation.
measures of performance in the public sector
4 Costing principles
COURSE OBJECTIVES: On completion, you will be able to:
• Explain and appreciate the linkages within a public sector
governance reform programme
• Apply strategic planning principles to the development of
policy, programmes, projects and performance budgeting
• Describe the potential benefits available from MTEF and
PPB and the challenges of implementation
• Design a PPB system suitable for your own country’s
situation
• Apply monitoring and evaluation methods and develop
performance indicators to improve decision-making
• Exercise an effective budget oversight function
Duration: 10 days Fees: £3,950
Dates: 27 Mar 2017 - 07 Apr 2017 UK
02 Oct 2017 - 13 Oct 2017 Singapore
W: www.crownagents.com/training E: [email protected] 35
Forensic Audit
The role of internal audit has changed a great deal over the last • Champion integrity, good governance and anti-fraud or
few years. corruption activity in your organisation
Some estimates suggest that fraud or corruption accounts for • Use counter-fraud techniques to detect, prevent and correct
up to 5% of the turnover of the average organisation. Alongside fraud
organisational theft, your firewall or financial systems might be
under attack from cyber criminals, and the increase in computer • Incorporate forensic auditing into audit plans
processing and online transactions bring new risks to which • Know what to do when fraud is discovered and how to
auditors need to be able to respond.
commence an investigation
Expertise in identifying high-risk areas and the skills to combat • Manage investigation documents, records and confidentiality
these kinds of fraud are more important than ever. Combating
crime of this kind as an auditor also requires expertise in protocols
gathering information, investigations, interviewing, analysis, • Work effectively with the police and criminal justice system
record-keeping and document management.
KEY TOPICS:
Where police forces do not have the time or skills to undertake 4 Forensic auditing and its importance in modern audit
investigations of this nature, the chances of a successful 4 21st century risks and where they are coming from
investigation or recovering losses are slim unless you have the 4 Creating forensic auditing strategies and operational plans
forensic skills to undertake this investigation yourselves. 4 Integrity and anti-corruption behaviours and protocols
This practical course will equip you with the skills and knowledge 4 Evidence-based investigations
to undertake and lead forensic auditing and be an anti-fraud 4 Working with the police and justice system
champion in your organisation.
Duration: 5 days Fees: £2,250
COURSE OBJECTIVES: On completion, you will be able to: Dates: 23 Jan 2017 - 27 Jan 2017 UK
• Understand what forensic auditing is and its role in both 11 Dec 2017 - 15 Dec 2017 UK
internal and external audit
CASE STUDY “Comment from Ms Hazel Precious Guchu, Economist, ZADMO:
Crown Agents met our expectations as
Loan Evaluation and Negotiation Programme,
Zimbabwe delegates. The course helped us acquire skills
and knowledge in some critical areas, including
At Crown Agents we are passionate about the development of both
people and organisations. loan interpretation, negotiation tactics and
With over 50 years’ training experience in nearly 100 countries strategies and debt relief options. We came
worldwide, we draw on our extensive global experience and local
presence to make our training relevant, rich in content and innovative. away with an action plan for Zimbabwe to obtain
The Loan Evaluation and Negotiation programme was designed and debt relief, which includes:
successfully delivered to key Zimbabwe Aid and Debt Management
Office employees. It equipped them with a solid understanding and • Validation and reconciliation with all “
key practical skills around loan negotiation strategy and tactics, based creditors.
on a sound knowledge of the principles and techniques of assessing
finance options and evaluating loan propositions. • Forming a technical team to work on HIPC
and debt relief options
• Finalising a poverty reduction paper
• Drafting economic memorandum
• Clearing multilateral arrears to IMF, WWB
and AFDB.
During the workshop, which was held in Accra, Ghana, delegates
learned how to:
• Identify the building blocks of loan negotiations, the loan cycle
and the relevance of legislation
• Define the market offering, needs, expectations and tactics of
commercial loan providers, and other commercially driven public
finance providers such as export credit agencies and private
banks
• Outline the implications of typical loans terms for the Government
and plan a negotiation strategy
• Identify the qualitative and quantitative clauses in loan
agreements including making a high-level assessment of legal
and financial terms, and make recommendations from cost and
risk perspectives
• Prepare negotiation briefs and demonstrate sound negotiation
skills and strategies.
36 W: www.crownagents.com/training E: [email protected]
Upon Request Courses
Crown Agents offers a wide range of courses in addition to our scheduled programme. These can be delivered upon request,
subject to minimum numbers.
They can be arranged as in-house programmes in their current form, or customised to meet your exact organisational
requirements.
All courses can be delivered at your offices, or in another convenient location.
Our Upon Request courses include:
Finance and Investment
• Financial Market Integrity: Policy and Regulatory Frameworks
• Managing Contingent Liabilities in Public Debt Management
• Managing Public Sector Investment Programmes
• Loan Evaluation and Negotiation
• Foreign Trade Finance
• Credit Appraisal
• Liquidity Management
• Finance and Budgeting Essentials for non-Finance Managers
Procurement and Supply Chain
• Fundamentals of Procurement
• Procurement of Consultancy Services
• Procurement of Works and Dispute Avoidance
• Procurement Planning, Designing and Evaluating Tenders
PPP and Project Management
• PPP Project Appraisal
• Project Investment Appraisal and Financial Analysis
• Managing Infrastucture Programmes
• Debt Sustainability and Risk Management
• Fundamentals of Project Management
Parliamentary and Justice For Asia
• Statecraft for Elected Members & Middle East
• Election Security and Risk Management: Enhancing the Democratic Process Shishant Paliwal
• Judicial and Legal Ethics T: +91 9717 495033
• Judicial Administration (including Study Tours)
• Tribunals: Managing and Administering Justice For East and Southern Africa
Bisrat Teshome
Audit and Tax
• Tax Audit Skills T: +251 944 718337
• IT Audit
• Improving Tax Compliance For West Africa
Nii Mac-Carthy
Public Sector Strategy and Reform
• Effective Records and Information Management T: +233 (0) 268 792 483
• Improving Citizen Engagement
• Community Driven Development: Building Effective Services For UK & rest of world
• Digital Government Services Jane Crouch
T: +44 (0)20 8710 6655
If you have training requirements that are not currently included in our
directory, please contact us to discuss, With our extensive experience
and vast network of industry experts, we can work with you to create
a bespoke training or longer-term consultancy solution.
W: www.crownagents.com/training E: [email protected] 37
“ Fantastic experience - a “
pleasing and interactive
learning environment.
Maxwell Donkor, Head, Banking
Operations, ARB Apex Bank
Ltd, Ghana, a delegate on
Risk Management in Financial
Services, June 2016
38 Kwame Nkrumah MemoWr:iawlwPwa.crrko,wnagents.com/training E: [email protected]
Accra, Ghana
Financial Services and Pensions
Portfolio Schedule
Training Courses Start date End date
Risk Management in Financial Services 07 Aug 2017 18 Aug 2017
20 Nov 2017 01 Dec 2017
Mobile Money and Agency Banking 10 Jul 2017 14 Jul 2017
23 Oct 2017 27 Oct 2017
Banking Strategy: Evolution and Development in
Emerging Markets 24 Apr 2017 28 Apr 2017
16 Oct 2017 20 Oct 2017
The Pensions Masterclass Cycle 06 Mar 2017 24 Mar 2017
04 Sep 2017 22 Sep 2017
Pension Scheme Fundamentals for the Modern Era 06 Mar 2017 10 Mar 2017
04 Sep 2017 08 Sep 2017
Investment of Pension Fund Assets 13 Mar 2017 17 Mar 2017
11 Sep 2017 15 Sep 2017
Pension Scheme Governance and Regulation 20 Mar 2017 24 Mar 2017
18 Sep 2017 22 Sep 2017
Managing Pensions in a Development Environment 15 May 2017 26 May 2017
20 Nov 2017 01 Dec 2017
W: www.crownagents.com/training E: [email protected] 39
Financial Services
and Pensions
Featured Director of Studies - Duncan Hughes
Duncan has over 25 years of experience in financial services across the banking,
asset management and insurance sectors and has held senior positions at major
financial firms including NM Rothschild and Columbia Threadneedle. In recent
years he has specialised in developing market financial services and pensions
and has lectured and consulted widely in South-East Asia and Africa. He is the
author of a number of publications in the fields of investment and financial
risk management. Duncan is the Director of Studies for the Financial
Services and Pensions courses.
Indicative Study Visit
Founded in 1694, the Bank of England is the central It’s a diverse organisation made up of roughly 3.600
bank of the United Kingdom. dedicated public servants who produce secure bank
Since its inception, its role has developed and evolved notes, keep inflation low and stable, supervise banks
and is now centred on the management of the nation’s and insurers and safeguard the stability of the UK’s
currency and its position at the centre of the UK’s financial system.
financial system. Delegates have visited the bank to gain an
Sometimes referred to as the ‘Old lady of enlightening insight into its work at the heart of the
Threadneedle Street’, the Bank’s mission is to UK economy.
promote the good of the people of the UK by
maintaining monetary and financial stability.
40 W: www.crownagents.com/training E: [email protected]
Risk Management in Financial Services
Recent events in global financial markets have highlighted KEY TOPICS:
many cases where internal risk management was ineffective. 4 The function of risk management
This intensive course demonstrates how financial institutions 4 Operational risk: measurements and methodology
must address the risks attached to their activities methodically 4 Corporate governance
and with the goal of achieving sustained benefit across the 4 Capital and strategy
whole organisation. 4 Basel II and business continuity
The impact of recent developments in governance, risk 4 Credit risk management and credit governance
management and the Basel framework across the whole 4 FX markets
financial sector are also covered during the course. 4 Liquidity risk and market risk
COURSE OBJECTIVES: On completion, you will be able to: 4 Building risk frameworks
• Identify and evaluate the major risks in financial institutions
• Explain the management structures and modern
approaches that are used to measure and mitigate risks
• Review and refine operational risk plans within your
organisation
• Use modern risk management techniques to make more
informed decision making regarding risk and return
Duration: 10 days Fees: £3,950
Dates: 07 Aug 2017 - 18 Aug 2017 UK
20 Nov 2017 - 01 Dec 2017 UK
Mobile Money and Agency Banking
Increasing pressure on banks’ profit margins and traditional • Analyse the limitations of Mobile Money versus traditional
sources of revenue, and the success of technology-driven banking
innovations such as M-PESA in Kenya, has given rise to
increased interest in Mobile Money and other FinTech • Appreciate the benefits to bank clients of Agency Banking
applications. However, the requirement for Know Your • Understand the role of the bank as principal in managing
Customer (KYC) due diligence and the risks of linking
Smartphone applications to deposit accounts are still agents
major challenges. • Develop an outline plan for the rollout of Agency Banking
Banks are also increasingly exploring alternatives to costly
traditional bank branch models. Agency Banking can leverage services
the existing physical presence and local cultural empathy
and language skills of potential banking agents, particularly KEY TOPICS:
outside of major cities. 4 Strategic role of Mobile Money and Agency Banking in
Despite the challenges faced in implementation, Mobile
Money and Agency Banking models represent a significant Financial Inclusion
opportunity to increase Financial Inclusion and also represent 4 Does Mobile Money equate to Mobile Banking?
an opportunity for banks to expand operations while 4 What is FinTech and how is it changing the Financial
reducing costs.
This course will deliver a comprehensive understanding of the Services landscape?
opportunities and challenges involved in this new 4 Applications of Mobile Money: electronic wallets and
banking frontier.
COURSE OBJECTIVES: On completion, you will be able to: payment services
• Understand the environmental conditions required for 4 Know Your Client (KYC) requirements in Mobile Money
Mobile Money applications
• Appreciate the disruptive impact of Mobile Money in 4 What does a sustainable Agency Banking business model
banking markets look like?
4 Risk management of Mobile Money and Agency Banking
applications
Duration: 5 days Fees: £2,250
Dates: 10 Jul 2017 - 14 Jul 2017 UK
23 Oct 2017 - 27 Oct 2017 USA
W: www.crownagents.com/training E: [email protected] 41
Banking Strategy: Evolution and Development in
Emerging Markets
Banks in emerging nations face significant challenges in the • Develop strategies based around fee-based products and
current environment. These include: the regulatory capital services
requirements faced by all banks; a dearth of reliable data upon
which to base credit decisions; a poor repayment culture and • Analyse the implications of regulatory capital and other
consequent over-reliance on collateral; competition from other strictures on strategy
banks; the challengers powered by FinTech innovation - and
global banks with larger balance sheets. • Understand the potential for FinTech to reshape financial
services
Increasingly, banks operating in emerging markets find
themselves subject to the same regulatory strictures as • Appreciate HR’s crucial role in delivering strategic objectives
those in the developed world but without access to the same • Understand the limitations of Net Interest Margin business
level of talent pool, technological infrastructure and treasury
risk management products available in the G7. They also find in strategic growth
themselves competing principally on price with other banks,
putting pressure on net interest margins and profitability. KEY TOPICS:
4 Developing SMART banking business strategies
Forward-looking banking strategy should therefore be based 4 Bank regulatory capital, Liquidity and Stable Funding
more around fee-based business, the expansion of operations
via technology and the use of agents to increase coverage in constraints
remote regions. This course will equip banking professionals 4 Future-proofing the organisation: developing a unique
with the tools and ideas to create new strategies and optimise
opportunities for growth and development. proposition
4 Business expansion: beyond a pure “bricks and mortar”
COURSE OBJECTIVES: On completion, you will be able to:
• Appreciate the principal drivers of banking strategy in the approach
4 Principal fee-based banking business products and
modern era
• Understand the critical difference between strategy and services
4 FinTech in banking, including Mobile Money & Blockchain
operational issues 4 Strategic HR management: building organisational talent
Duration: 5 days Fees: £2,250
Dates: 24 Apr 2017 - 28 Apr 2017 UK
16 Oct 2017 - 20 Oct 2017 USA
The Pensions Masterclass Cycle
This in-depth 15 day programme is comprised of the following KEY TOPICS:
five day courses: 4 The implications of fiduciary and regulatory pension
1 . Pension Scheme Fundamentals for the Modern Era
scheme responsibility
2. Investment of Pension Fund Assets 4 Key asset valuation techniques for equities, bonds and
3. Pension Scheme Governance and Regulation property
There are unique financial and societal challenges and 4 Equity market analysis and valuation techniques
complexities facing those who manage, regulate or provide 4 The role of bonds and money market securities in pension
governance for pension schemes. This course has been
designed to build delegates’ knowledge step-by-step to equip funds
them with a 360º understanding of the modern pensions 4 Understanding asset-liability risk from a pension fund
landscape.
COURSE OBJECTIVES: On completion, you will be able to: perspective
• Gain an understanding of how pension schemes work, 4 Risk management and the role of derivatives
4 Pension scheme roles of Regulators, Trustees and other
including scheme structure, investment fundamentals,
liability estimations, pension scheme responsibilities and responsible parties
the workings of the asset markets 4 The pivotal role of pensions in contemporary economies
• Grasp the detail of modern portfolio theory, including 4 Building confidence in pension systems and individual
the key risks of different asset types, asset valuation
techniques, the benefits of private market and public schemes
security investments 4 Challenging advisors and service providers to deliver greater
• Understand the critical importance of the role of Regulators,
Governors and Trustees, and the challenges, risks, issues value
and processes involved in discharging this role so that the 4 The wider stewardship role of pension schemes in the future
best interests of pension scheme members are protected
Duration: 15 days Fees: £5,750
Dates: 06 Mar 2017 - 24 Mar 2017 Dubai
04 Sep 2017 - 22 Sep 2017 UK
42 W: www.crownagents.com/training E: [email protected]
Pension Scheme Fundamentals for the
Modern Era
Contemporary pension schemes face some of the stiffest • Understand the headwinds faced in member engagement
challenges in the history of pension provisioning. These include • Appreciate the challenges of investment in contemporary
the issues presented by increasing pension member longevity,
deep-seated scepticism of the financial services industry and asset markets
the historic low investment (or even negative) returns being • Analyse the trade-offs required in effective scheme
generated in asset markets in the “New Normal”.
Those responsible for pension governance and regulation management
have an increasingly demanding role in navigating the difficult
waters of the modern pension environment, frequently facing KEY TOPICS:
seemingly intractable problems and dilemmas in policy setting 4 The implications of fiduciary and regulatory pension
and strategic management.
It has never been more critical that Governors, Regulators scheme responsibility
and Trustees with a fiduciary duty towards pension scheme 4 Inputs and assumptions underlying actuarial liability
members have a clear understanding of the key processes in
pension provisioning. estimation
This course will deliver a sound understanding and essential 4 Characteristics and dynamics of the principal investment
tools, from the assumptions underlying actuarial estimation
of liabilities, through investment fundamentals as well as asset classes
the different pension scheme structures and their respective 4 Economic and political factors’ relationship to asset
strengths and weaknesses.
markets
4 Key asset valuation techniques for equities, bonds and
property
4 Impact on the financial services industry of recent
financial market history
Week one of The Pensions Masterclass Cycle
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £2,250
• Understand the principal assumptions underlying liability Dates: 06 Mar 2017 - 10 Mar 2017 Dubai
04 Sep 2017 - 08 Sep 2017 UK
estimation
• Analyse investment and compute theoretical asset values
• Appreciate the principles of asset-liability risk
management
Investment of Pension Fund Assets
Against the backdrop of “New Normal” financial conditions of • Appreciate the potential benefits of private market
historic low interest rates and bond yields combined with low investment
property rental yields and disappointing equity market returns,
pension schemes are under pressure to deliver higher returns • Analyse the key risks of different asset types
to meet their increasing liabilities due to the greater longevity
of pension scheme members. KEY TOPICS:
The performance of asset managers to whom investment of 4 Risk pricing across the principal asset classes
pension scheme assets has often been outsourced has, in 4 Equity market analysis and valuation techniques
many instances, been disappointing. Increasingly, pension 4 The role of bonds and money market securities in pension
scheme Governors and Trustees with a fiduciary responsibility
to act in the best interests of members have been questioning funds
the value added by external managers. 4 Bond valuation and key risk measures including duration
Asset allocation remains a critical consideration as pension 4 Understanding asset-liability risk from a pension fund
schemes seek to leverage their natural liquidity in order to
generate higher returns from longer term investment in new perspective
capital assets. The traditional approach of allocating to existing 4 The critical role of liquidity in contemporary investment
securities markets – which may only result in increasingly 4 Risk management and the role of derivatives
inflated prices for existing capital – is increasingly being called
into question. Week two of The Pensions Masterclass Cycle
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £2,250
• Understand the principal asset valuation techniques Dates: 13 Mar 2017 - 17 Mar 2017 Dubai
• Appreciate the limitations of public security investment 11 Sep 2017 - 15 Sep 2017 UK
• Analyse the risks and return potential of the major asset
classes
• Understand the tenets of modern portfolio theory
W: www.crownagents.com/training E: [email protected] 43
Pension Scheme Governance and Regulation
The roles of Regulators, Governors and Trustees with a fiduciary • Appreciate the role of pension system regulators
responsibility to act in the best interests of pension scheme • Understand recent initiatives towards more holistic and
members have evolved in recent years to become of critical
importance to the future of pension provisioning. inclusive systems
• Challenge status quo systems in a reasoned and structured
As pension scheme assets globally fall further behind the
liabilities that they are intended to fund, and yields continue manner
to fall, the requirement for regulatory reform driven from the
“bottom up” under advisement from those responsible for KEY TOPICS:
schemes “at the coal face” has increased. 4 Pension scheme roles of Regulators, Trustees and other
In addition to these challenges, the requirement for a more responsible parties
“hands on” approach to the stewardship of scheme assets has 4 The pivotal role of pensions in contemporary economies
become evident against a backdrop of disappointing investments. 4 Poor performance of pension scheme assets and investment
This course takes delegates through the roles, risks, issues and managers
processes involved in protecting the rights and members of all 4 Building confidence in pension systems and individual
beneficiaries; the challenges of pensions’ roles in improving
financial inclusion; and the different regulatory models and schemes
challenges involved in protecting the interests of pension 4 Challenging advisors and service providers to deliver greater
schemes.
value
COURSE OBJECTIVES: On completion, you will be able to: 4 Strategic initiatives, e.g. increased scale, internal investment
• Appreciate the increasingly important societal and economic
management
role of pensions 4 The wider stewardship role of pension schemes in the future
• Understand fiduciary responsibilities to stakeholders in
Week three of The Pensions Masterclass Cycle
scheme management
• Analyse the cash flow needs of the scheme vis-a-vis
Duration: 5 days Fees: £2,250
investment opportunities Dates: 20 Mar 2017 - 24 Mar 2017 Dubai
18 Sep 2017 - 22 Sep 2017 UK
Managing Pensions in a Development Environment
Governments and private sector employers are reviewing their • Apply best practice governance to ensure more effective
pension commitments and the difficult decisions that have to management of pension scheme risks
be considered in order to maintain a sustainable commitment
to pension provision. • Design and implement change in pension schemes to
make them more sustainable and operationally efficient
Schemes are becoming less generous against a backdrop
of profound demographic changes, as the risks and burdens • Shape objectives and informed decision-making on the
of adequate pension funding shift to the individual. This is proper investment of pension scheme assets
necessitating substantial changes to the management of
schemes. • Identify the specific opportunities and threats relating to
investment of pension fund assets in the local market
This course has been updated in response to the emerging
challenges and provides an in-depth insight into the KEY TOPICS:
investment management issues facing pension schemes in a 4 Scheme types
development environment. 4 Changes in pension provision
4 The role of the actuary
With a focus on real-life examples delivered by trainers with 4 The valuation process
extensive on-the-ground international experience, it examines 4 Funding and investment
best practice concepts, and delivers clear practical guidance 4 Portfolio management and performance measurement
steps that will empower delegates to contribute to the 4 Scheme administration and governance
development and delivery of sustainable pension schemes in 4 Legislation and regulation
their own environment. 4 Trusteeship
COURSE OBJECTIVES: On completion, you will be able to: Duration: 10 days Fees: £3,950
• Understand pension principles and engender more robust Dates: 15 May 2017 - 26 May 2017 USA
20 Nov 2017 - 01 Dec 2017 Singapore
pension scheme provision
44 W: www.crownagents.com/training E: [email protected]
Some Suggested Course Combinations
We know that many of our delegates have cross-cutting areas of responsibility that may result in diverse training needs. We
have therefore scheduled a number of courses consecutively that complement each other. These can be combined for a deeper
training experience.
These include:
Course Dates Location Duration
PPP Procurement and Contract Management 23 Jan-03 Feb UK 10 days
PPP Finance and Preparation 06 -10 Feb UK 5 days
Best Practice Financial Management and 01-12 May Dubai 10 days
Reporting on IPSAS and IFRS® Standards 15-26 May Dubai 10 days
Public Financial Management: Issues
and Solutions
Executive Leadership in Action 05-09 Jun UK 5 days
Writing and Delivering Speeches 12-16 Jun UK 5 days
with Impact
Writing and Delivering Speeches 12-16 Jun UK 5 days
with Impact 19-23 Jun UK 5 days
Writing Effective Reports and Reviews
Governance, Risk and Assurance 05-16 Jun UK 10 days
Leading and Implementing an 19-23 Jun UK 5 days
Effective Governance Framework
Executive Leadership in Action (ILM endorsed): 05-16 Jun UK 10 days
Including Coaching for Performance 19-23 Jun UK 5 days
Leading and Implementing an
Effective Governance Framework
Risk Based Internal Auditing 04-15 Sept UK 10 days
Risk Management in Financial Services 18-29 Sept UK 10 days
Women in Leadership 18-29 Sept UK 10 days
Responding Strategically to Change: 02-13 Oct UK 10 days
Managing Transitions, Leading Improvement
Banking Strategy: Evolution and Development 16-20 Oct USA 5 days
in Emerging Markets 23-27 Oct USA 5 days
Mobile Money and Agency Banking
Full details of all courses above can be found in this directory or online at
www.crownagents.com/training
W: www.crownagents.com/training E: [email protected] 45
“ Excellent! It was a fantastic “
training experience.
Mr. Aza Nassir Dzengo, Senior
Procurement Officer, Kenya
Ports Authority
A street in Dubai Deira, the biggest market in
Dubai. Crown Agents runs international courses
in4D6ubai, the commercial and finanWc:iwalwhwu.cbroowfnagents.com/training E: [email protected]
the Middle East.
Public Sector Management and
Economic Growth
Portfolio Schedule
Training Courses Start date End date
PPP Finance and Preparation 06 Feb 2017 10 Feb 2017
02 Oct 2017 06 Oct 2017
PPP Procurement and Contract Management 23 Jan 2017 03 Feb 2017
17 Jul 2017 28 Jul 2017
Transforming Public Service Delivery 10 Jul 2017 21 Jul 2017
16 Oct 2017 27 Oct 2017
Integrated Border Management: Enhanced Customs
and Immigration Services 14 Aug 2017 25 Aug 2017
04 Dec 2017 15 Dec 2017
ICT Strategy, Governance and Project Management 17 Jul 2017 28 Jul 2017
13 Nov 2017 24 Nov 217
International Tax and Transfer Pricing 16 Oct 2017 27 Oct 2017
Renewable Energy Technologies Masterclass 19 Jun 2017 23 Jun 2017
W: www.crownagents.com/training E: [email protected] 47
Public Sector
Management and
Economic Growth
Featured Director of Studies - Lord Scriven
A former Mayor of Sheffield, senior director in the National Health Service and
a Member of the House of Lords, Paul Scriven is an internationally recognised
leader in the field of public service reform.
Paul is Director of Studies for the Transforming Public Service Delivery
programme.
Indicative Study Visit
Staffordshire County Council provides local for education, skills training, social care and
government services for a population of over 380,000 infrastructure among a host of other services.
people in the heart of England. The council acts in The council supports the work of eight district and
partnership with a range of private and public sector borough councils, works with the NHS to manage
organisations in the region to ensure that the £7billion demand for health services and partners with
of public money spent in Staffordshire every year is voluntary groups to connect with and help develop
used in the best possible way. communities.
It improves the quality of life for local residents by Delegates on the Transforming Public Service Delivery
creating a place in which people can get good jobs, course will have the opportunity to meet with senior
be independent and feel safe in their community, managers at the council to learn about how they
whatever their country of origin. It is responsible deliver a wide range of government services.
48 W: www.crownagents.com/training E: [email protected]
The words you are searching are inside this book. To get more targeted content, please make full-text search by clicking here.
Crown Agents Directory page turner
Discover the best professional documents and content resources in AnyFlip Document Base.
Search