PPP Finance and Preparation
Public-Private Partnerships (PPP) financing strategies and • Develop strategies for promoting PPP projects and
funding mechanisms can be numerous and complex; it is attracting the right investors
critical to understand how to promote a PPP to attract and
secure the right private investors. • Create an appropriate structure for a given PPP project
This course examines prospective PPP projects from both the • Assess affordability, fiscal sustainability and key PFM risks
public sector and private sector player perspective. It explores
what prospective funders and investors may consider a sound for a PPP programme
PPP investment and what sort of ‘enabling environment’ • Select and identify key elements of a PPP contract type
is necessary for banks and equity investors to feel their • Perform a basic project appraisal including PSC
investment is safe.
Good project preparation is fundamental to a successful PPP comparison
project and is the element of the PPP project cycle that is
often poorly undertaken in the rush to market. Well designed, KEY TOPICS:
feasible projects attract greater interest amongst potential 4 Financing and funding landscape, trends and innovations
investors and demonstrate the potential benefits of taking the 4 Designing ‘bankable’ PPP projects and PPP investment
project forward to procurement phase.
Delegates will assess the PPP financing landscape and how promotion
to attract investment, the key tasks necessary in the project 4 Debt and financial market development and refinancing a
preparation phase and the importance of designing PPP
projects that meet key requirements and are 'bankable'. PPP
COURSE OBJECTIVES: On completion, you will be able to: 4 Identifying, screening and prioritising PPP projects
• Describe PPP financing arrangements, instruments, 4 Pre-feasibility planning and options analysis
4 Structuring a PPP project
funding options and financial flows 4 Economic and financial appraisal
• Understand how banks and investors assess a PPP
Duration: 5 days Fees: £2,250
investment potential and what makes a PPP project Dates: 06 Feb 2017 - 10 Feb 2017 UK
‘bankable’ 02 Oct 2017 - 06 Oct 2017 UK
PPP Procurement and Contract Management
This course will take delegates through the key issues and KEY TOPICS:
essentials elements of the process for procuring a private 4 Procurement strategies and process
partner to deliver a PPP project, addressing the key 4 Investor interests
differences between PPP procurement and conventional 4 Dialogue with potential partners
public procurement. 4 Tendering for a PPP
Delegates will gain a practical understanding of how to 4 Contracting issues and management framework
successfully manage PPP contracts and deal with the issues 4 Bid criteria, evaluation and award
that might arise over the operational life of a PPP contract. 4 Payment and performance mechanisms
They will leave equipped with the essential skills needed to 4 Partner relationship management
manage the transaction, close the deal and monitor and 4 Monitoring performance
manage partner performance. 4 Dispute resolution
COURSE OBJECTIVES: On completion, you will be able to:
• Explain the rational for competitive tendering
• Devise a realistic procurement plan for a given PPP project
• Determine bid evaluation approach and criteria for a given
PPP project
• Describe the main components of a sound PPP contract
management framework
• Monitor PPP partner technical and financial performance
• Monitor and assess public sector risk over the life of the
operational project
Duration: 10 days Fees: £3,950
Dates: 23 Jan 2017 - 03 Feb 2017 UK
17 Jul 2017 - 28 Jul 2017 UK
W: www.crownagents.com/training E: [email protected] 49
Transforming Public Service Delivery
Personalised services, segmentation, demand management, • Work from outcomes and improve service planning and
open and big data, digital and mobile technology: these are delivery
just a few of the tools that public services should be using to
keep in line with modern lifestyles. • Understand how to link into policy and changes across
government to get the best results
This programme will show you how to make customer-driven
public services that are relevant to citizens, driving out • Gain a deep understanding of up-to-date tools and
waste and inefficiency and leading to better use of taxpayer techniques in public sector reform and how to apply them
resources.
KEY TOPICS:
It will get you thinking and acting differently and will 4 The skills and tools needed to respond to ‘demanding’
demonstrate how citizens are assets and not just passive
recipients of services. citizens
4 Utilising co-design and co-production principles
This challenging programme is not just about a set of tools 4 Segment your citizens and use behavioural insights to get
and techniques (although many practical examples are
used that can add real value). You will be shown how to work things right for different demographics
from outcomes and through a ‘commissioning tree’ to come 4 Develop your role in strategic data management to drive
up with the best solutions to meet citizens’ needs. You will
be challenged to think and work across government and improvements
beyond your own perspective, helping you develop a ‘process’ 4 Adopt a ‘Balanced Citizen Scorecard’ approach to evaluate
mentality that really gets results.
the impact of change
COURSE OBJECTIVES: On completion, you will be able to: 4 Optimise the key role of digital engagement in new public
• Be a leader in delivering systems’ change in public service
services
improvement
Duration: 10 days Fees: £3,950
Dates: 10 Jul 2017 - 21 Jul 2017 UK
16 Oct 2017 - 27 Oct 2017 UK
Integrated Border Management: Enhanced
Customs and Immigration Services
Borders around the world have become increasingly recognised • Apply effective, legal and appropriate methods of
not just for their ability to generate government revenue and increasing revenue
deal with immigration issues, but also as a place to detect and
disrupt serious crime. This includes the threat of terrorism, • Develop a strategy to tackle border fraud, smuggling and
mass-migration, illicit entry and human trafficking. immigration crime
All of these issues are becoming an increasing political priority • Know how to minimise opportunities for corruption,
for national governments and international organisations, and particularly among border officials and others in trusted
there is a growing public pressure to improve effectiveness. positions
Governments are questioning if best use of the border is being
made to raise revenue, control immigration and drive down • Make use of management techniques to improve border
crime. controls
Questions often asked include: How can revenue by increased? KEY TOPICS:
How can migration be controlled? How can borders be used 4 Understanding the key issues necessary to deliver a world
to prevent terrorism? This programme will answer these key
questions in a structured manner that better equips senior class border management programme
managers to cope with the multiple issues faced at a border. 4 Developing enhanced, accurate intelligence to support
Based on case studies of experiences worldwide, it will be
delivered by leading experts who have implemented systems in revenue raising and crime reduction
a range of environments and resource levels. 4 Applying effective, legal and appropriate methods of
increasing revenue
4 Developing and using threat assessments
4 Detecting and disrupting serious crime
4 Making use of borders to prevent terrorism
COURSE OBJECTIVES: On completion, you will be able to: Duration: 10 days Fees: £3,950
• Develop a world class border management strategy and Dates: 14 Aug 2017 - 25 Aug 2017 UK
04 Dec 2017 - 15 Dec 2017 UK
programme based on known and potential threats
and risks
50 W: www.crownagents.com/training E: [email protected]
ICT Strategy, Governance and Project
Management
Transformational change often means taking on increasingly KEY TOPICS:
large and complex ICT projects, with increasing concerns 4 Aligning the ICT strategy with the organisational strategy
around the risk of project failure. 4 Importance of good ICT governance
This course examines the rationale for ICT strategy and 4 Technology choices, acquisition and risk
the reasons why an organisation might need a governance 4 Managing and leading change and projects
framework. Key areas explored include: market trends that 4 Project methodologies, resources and assurance
could enable or disrupt an organisation’s services; the impact 4 ICT stakeholders, communications, risk and issue
of technology changes on human capital; and key risks,
constraints and cost implications associated with management
technology choices. 4 Realising benefits and dealing with poorly performing
projects
It also examines factors that are critical to the successful
implementation of large public ICT projects and considers the
methods, tools, techniques and skills needed to be able to
positively influence a project’s success.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 10 days Fees: £3,950
• Develop ICT strategy aligned to organisational strategy Dates: 17 Jul 2017 - 28 Jul 2017 UK
• Describe different types of ICT governance frameworks and 13 Nov 2017 - 24 Nov 2017 UK
the support they provide
• Identify risks and create a risk management plan related
to technology acquisition and ICT projects
• Manage key stakeholders, provide project assurance and
maintain project control
• Describe remedies for a poorly performing project
International Tax and Transfer Pricing
This course explores international corporate taxation and will • Understand the tools and techniques undertaken by a tax
equip you to understand the complexities of international tax administration to identify and mitigate against transfer
and adopt best practice approaches to transfer pricing. pricing problems
The impact of cross-border transactions on revenue collection, KEY TOPICS:
and the design of effective tax systems, should be of key 4 Principles of direct taxation and their implications in
importance to tax policy makers and administrators. Structures
and prices are not always set fairly, resulting in significant designing a cross-border tax framework
implications for the collection of taxes. At the same time, tax 4 Interaction of domestic tax laws and international tax
systems and administration can deter the inbound investment
that can be critical for economic growth. treaties
Week one focuses on the relationship of corporate taxation to 4 Features of model treaties (OECD and UN)
investment, with particular attention to the role of international 4 Taxation of foreign income and gains
tax treaties. Week two focuses on mechanisms for collecting 4 Withholding taxes and double taxation relief
tax, with particular attention to the effect of transfer pricing 4 Definition and occurrence of transfer pricing
rules that address pricing distortions in transactions within 4 Adjustment of transfer prices and taxable profits
multinationals. 4 Advanced Pricing Agreements (APAs)
4 Negotiations through tax treaty competent authority
4 Domestic tax avoidance and thin capitalisation rules
COURSE OBJECTIVES: On completion, you will be able to: Duration: 10 days Fees: £3,950
• Identify the key direct tax principles that underpin an Dates: 16 Oct 2017 - 27 Oct 2017 UK
effective framework for cross-border taxation
• Understand the OECD and UN Model Tax Conventions and
develop the knowledge to approach tax treaty issues with
confidence
• Explain how transfer pricing is legislated in local tax laws
and strategies
• Appreciate where mispricing and potential tax revenue
leakage may occur
W: www.crownagents.com/training E: [email protected] 51
Renewable Energy Technologies Masterclass
Crown Agents is delighted to be working with renewables KEY TOPICS:
specialists Renawles Academy AG (RENAC) to bring you this 4 Photovoltaics
training course. 4 Solar thermal
4 Wind energy
Get to know the various renewable energy technologies and 4 Bioenergy
their economic potentials – in both an urban and rural setting. 4 Hydropower
Through a blended mix of instructor-led training, hands-on 4 Concentrated Solar Power
practical exercises and site visits, delegates get a structured
overview of the different renewable energy sources and how In collaboration with
they can be harnessed and used for the provision of energy
in the form of electricity and heat. It is perfect for those who
are new to renewable energy and need a quick entry to its
technical, commercial, legal or administrative aspects.
COURSE OBJECTIVES: On completion, you will be able to:
• Assess the appropriateness of each technology for
different situations
• Undertake initial system designs
• Communicate with both technology suppliers and
customers
• Understand the latest renewable energy market trends
Duration: 5 days Fees: £2,250
Dates: 19 Jun 2017 - 23 Jun 2017 UK
About RENAC
The Renewables Academy AG (RENAC) is an international specialist consultancy,
offering renewable energy and energy efficiency training and capacity building.
It offers a broad range of educational services with a strongly practical and
business oriented focus. The objective is to equip professionals with best practice
knowledge in renewable energy and energy efficiency that can then be used to
launch or develop projects in their own countries. To date, RENAC has trained more
than 6,500 people from 145 countries.
Bioenergy Hydro Power Wind energy
Energy E ciency Photovoltaics Grid Integration of
Renewable Energy
52 W: www.crownagents.com/training E: [email protected]
Enhanced Services from Crown Agents Training
and Professional Development
Providing you with a “home away from home!”
loyalty Although the quality and impact of our learning programmes are the most important
considerations for our delegates, we would like to share just some of the other benefits available
4+1 to you when choosing and attending a Crown Agents training course.
scheme Rewarding Loyalty
We offer all our clients a celebrated ‘4+1’ loyalty scheme*. This means that for every four delegates
enrolled from your organisation in any calendar year, we will provide you with one additional place,
entirely free of charge. And if another four delegates are enrolled subsequently, then another free
place will be provided, and so on.
Accommodation services
Although we are not able to pay for your hotel or other accommodation fees directly, we provide a
range of services to make the process easier. We can recommend the best local accommodation
options based on your budget, and advise on room availability for the duration of your stay. Crown
Agents has also negotiated preferential rates for our delegates with a range of reputable local
establishments.
Cultural excursions
During our international programmes, delegates on courses of ten days or more can expect to
be invited on at least one group cultural excursion, fully included in their training fees. These are
in addition to the study visits directly related to the subject matter of the course, and will give
delegates the opportunity to visit culturally rich sites in the city within which the course is held.
Examples include a visit to the Houses of Parliament in London, or a guided tour of Dubai. Our
co-ordination team also love providing advice on tourist attractions you may wish to visit on the
evening or weekend, tailored to your own interests!
Alumni networks and Social Media communities
During your time with us in the classroom, many of you form long-term professional connections
and friendships with your fellow delegates. We have online communities which we warmly
welcome you to join following completion of your course. These come with many benefits,
including being kept abreast of the latest developments at Crown Agents, keeping in touch with
your fellow alumni, and sharing advice on emergent organisational challenges. Simply search for
“Crown Agents” on LinkedIn, Facebook and Twitter.
* Both the four paying delegates and free enrollment delegate must book and attend a course within the same calendar year.
All enrollments must be booked at the same time, with the lowest price course place awarded for free.
W: www.crownagents.com/training E: [email protected] 53
““ A fantastic and memorable
experience. It will have a
lasting impact on nationals
and organisations worldwide.
Bravo to Crown Agents for
their excellent resources and
staff.
Jacob Aawurb-Nang Kor
Maabobr, Director General, Ghana
Education Service, a delegate
on Financial Management of
The Addis-Adama Expressway, the Development Projects, May 2016
54 first expressway in Ethiopia,Ww: wawswb.ucrioltwnagents.com/training E: [email protected]
between 2010 and 2014
Project Management and Evaluation
Portfolio Schedule
Training Courses Start date End date
Essential Project and Programme Management Skills 20 Mar 2017 31 Mar 2017
The Development Project Toolkit 31 Jul 2017 25 Aug 2017
06 Nov 2017 01 Dec 2017
Project Management of Development Projects
(PMD Pro Certificate) 31 Jul 2017 11 Aug 2017
06 Nov 2017 17 Nov 2017
Financial Management of Development Projects 14 Aug 2017 25 Aug 2017
20 Nov 2017 01 Dec 2017
Evaluation and Impact Assessment of Policies
and Projects 08 May 2017 12 May 2017
09 Oct 2017 13 Oct 2017
Results-Based Monitoring and Evaluation 15 May 2017 26 May 2017
02 Oct 2017 13 Oct 2017
W: www.crownagents.com/training E: [email protected] 55
Project Management
and Evaluation
Featured Director of Studies - Dr. Philip Davies
Dr. Davies is a graduate of the Universities of Oxford, London and California and was a
faculty member of Oxford University for much of his career. Philip has also been a senior
civil servant in the UK Cabinet Office and HM Treasury. He is a leading figure in the
development of evidence-based policy in the UK, and has lectured and consulted in this
area across the world, including in low and middle income countries.
Dr. Davies is the Director of Studies for the Evaluation and Impact Assessment of
Policies and Projects and Evidence Based Policy-Making: Analysis and Use of
Evidence courses.
Indicative Study Visit
Olympic Park
Built for the London 2012 Olympics, the Park covers
2.5sqk and hosts a number of award-winning sporting
arena. The project to transform this site into the
home of the Olympics was one of the biggest in UK’s
history. Just a few stats: over 200 buildings had to be
demolished on the site before building could begin;
17,320 beds were provided in the Olympic Village, and
more than 30 bridges alone were built. The story lives
on with the work to ensure its legacy. Delegates spend
a fascinating visit exploring the project management
challenges and solutions involved.
56 W: www.crownagents.com/training E: [email protected]
Essential Project and Programme Management Skills
Trained project and programme management practitioners are • Effectively supervise, monitor and evaluate a range of
essential for the successful delivery of strategic outcomes. programmes and projects
Professionals from many disciplines are now becoming
increasingly involved in projects, however, and also need • Avoid the common causes of project failure by applying
a good understanding of the principles of sound project best practice in project and programme management
management.
This course is designed for anyone involved in the delivery of • Develop an excellent basis of knowledge and skills
projects and programmes who needs to improve their skills to to advance to professional project and programme
ensure a project’s success. qualifications such as PRINCE2® or PMI.
It will equip you with the practical tools and techniques to
identify, develop, plan, control and implement programmes KEY TOPICS:
and projects which are aligned to the objectives of your 4 Identifying the scope of projects and programmes to
organisation. Group work on a series of realistic practical
hands-on case study exercises will reinforce your learning. ensure clear links to organisational goals
The tools and techniques studied are designed to be adaptable 4 How to identify, analyse and engage with a range of project
to meet an organisation’s specific needs and circumstances.
These may range from performance improvement projects, and programme stakeholders
through to complex national capacity-building programmes. 4 Applying effective methods of project planning, scheduling
and control
4 Identifying and tracking benefits and risks
4 Managing the challenges of team management in a
project environment
4 Systematic tracking and reporting on progress
The course is delivered by practising project management Duration: 10 days Fees: £3,950
professionals with experience in many sectors and countries, Dates: 20 Mar 2017 - 31 Mar 2017 UK
and includes relevant site visits.
COURSE OBJECTIVES: On completion, you will be able to:
• Define, appraise, plan, implement and control
programmes and projects to deliver strategic benefits to
your organisation
The Development Project Toolkit
This 20-day programme is comprised of Project Management KEY TOPICS:
of Development Projects (PMD Pro Certifcate) and Financial 4 Phases of a programme and project life cycle
Management of Development Projects 4 Documentation and project management
It is ideal for anyone who needs to gain an end-to-end and 4 Project governance, organisation and control
comprehensive understanding of the key elements involved in 4 Design, initiation, planning and implementation of projects
delivering successful development projects. 4 Logframe tool and theories of change
Part I of the Toolkit delivers in-depth training in project 4 Monitoring, reporting, review and evaluation
management concepts, processes and practice. The course is 4 Tools to assess project financial management systems
aligned to the PMD Pro Level 1 syllabus and includes integrated 4 Budgeting and accounting policies and procedures
preparation for the PMD Pro Level 1 exam which can be taken at 4 Reporting and monitoring
the end of the 10 days. 4 Governance and fraud prevention
Sound financial management is critical to the success
of all types of development projects and Part II covers
areas including budgeting, accounting policies, financial
management, staffing considerations and procurement and
contract management.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 20 days Fees: £6,950
• Understand each phase of the project life cycle Dates: 31 Jul 2017 - 25 Aug 2017 UK
• Map key project stakeholders and create an effective 06 Nov 2017 - 01 Dec 2017 UK
engagement plan
• Plan an appropriate approach to M&E for a given project
• Evaluate risks and establish an appropriate financial
control environment
• Assess weaknesses in your own financial systems
• Align financial management of procurement with
international best practice
W: www.crownagents.com/training E: [email protected] 57
Project Management of Development Projects
(PMD Pro Certificate)
Organisations in the international development sector see KEY TOPICS:
improvements in project management practice as a top 4 Phases of a programme and project life cycle
priority. 4 Project governance and organisation
4 Project design, initiation and planning
It is crucial to embed a common approach to project 4 Logframe tool and theories of change
management so that the fundamental and complex 4 Complex stakeholder management
challenges faced by managers of development projects can 4 Project implementation
be consistently and effectively addressed. The course is 4 Project control and project triangle
aligned to the PMD Pro Level 1 syllabus and includes integrated 4 Risk and issue management
preparation for the PMD Pro Level 1 exam. 4 Monitoring, reporting and evaluation
4 Project review and change
This course provides a thorough grounding in project
management concepts, processes and practice. It considers ABOUT THE PMD PRO LEVEL 1 CERTIFICATE
how projects can be consistently organised and managed, PMD Pro is an internationally-recognised certification
effectively and efficiently delivered, completed on time and to programme, developed by PM4NGOs and APMG International. PMD
agreed budget, scope and quality. Pro is platform-independent and tailored to the complexities,
challenges and objectives that are common to development
It includes integrated preparation for the optional PMD Pro projects. Award of the PMD Pro Level 1 Certification by APMG, will
Level 1 certificate examination, which may be taken at the require passing an online multiple-choice examination.
end of week two.
This course can be completed on its own or as Part I of The
COURSE OBJECTIVES: On completion, you will be able to: Development Project Toolkit.
• Describe typical activities in each phase of the project life
Duration: 10 days Fees: £4,150
cycle
• Assess the quality of a project logframe Dates: 31 Jul 2017 - 11 Aug 2017 UK
• Map key project stakeholders and create an effective 06 Nov 2017 - 17 Nov 2017 UK
engagement plan
• Plan an appropriate approach to M&E for a given project
Financial Management of Development Projects
Sound financial management is critical to the success of all KEY TOPICS:
types of development projects. 4 Project lifecycle, documentation and project management
4 Project implementation structures, financial management
This course gives an overview of the project life cycle and
tools for assessing financial management systems. It covers and controls
budgeting, accounting policies, financial management staffing 4 Tools to assess project financial management systems
considerations, procurement and contract management, audit 4 Budgeting and accounting policies and procedures
and internal controls. 4 Reporting and monitoring
4 Governance and fraud prevention
It explores the financial implications of risk mitigation 4 Procurement for development projects
strategies, and finance indicators and reporting for effective 4 Information systems
decision making. Delegates will assess the gaps and 4 Internal and external auditP
weaknesses in their own financial management systems
or context and develop an action plan to recommend
improvements.
COURSE OBJECTIVES: On completion, you will be able to: This course can be completed on its own or as Part II of
• Adopt appropriate systems for managing projects and The Development Project Toolkit.
finances Duration: 10 days Fees: £3,950
• Assess weaknesses in your own financial systems Dates: 14 Aug 2017 - 25 Aug 2017 UK
• Demonstrate how to tailor financial plans and project 20 Nov 2017 - 01 Dec 2017 UK
financial accounts and reports
• Align financial management of procurement in
accordance with international best practice
• Evaluate risks and establish an appropriate financial
control environment
58 W: www.crownagents.com/training E: [email protected]
Evaluation and Impact Assessment of Policies
and Projects
The ability to evaluate which project or policy will have the most KEY TOPICS:
impact and yield the best results for the greatest number of 4 Why measuring impact and outcomes is so important
people is truly valuable when time and resources are inevitably 4 The difference between impact assessment and impact
under pressure.
evaluation and when these should be applied in the policy
This five day programme will help policy makers, project process
managers and public service practitioners understand how to 4 Using systematic reviews of evidence to assess impact
assess the likely impacts of potential policies and projects at 4 How to establish a ‘counter-factual’ to understand the
the planning stage, and then evaluate whether the expected possible outcome of implementing an alternative policy
impacts and outcomes of these initiatives have been achieved. 4 Key qualitative methodologies
It will cover the core principles of impact evaluation and 4 The principles of cost benefit analysis
assessment and equip delegates with the skills to make more 4 Taking best practice examples of impact evaluations and
informed decisions and evaluations. assessments from around the world
It will benefit delegates from public and private sector
organisations, NGOs, local government departments and
agencies.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £2,250
• Improve the planning, procurement and management of Dates: 08 May 2017 - 12 May 2017 UK
09 Oct 2017 - 13 Oct 2017 UK
impact evaluations and assessments
• Use the methods of impact evaluation to identify the most
effective, efficient and value-for-money policy initiatives
• Improve the accountability of policy-making and public
services in your locality, region or country
Results-Based Monitoring and Evaluation
Monitoring and Evaluation (M&E) provides a framework for • Produce a quality improvement M&E plan with timescales
effective measurement of results for both private and public for your organisation
sector institutions.
KEY TOPICS:
M&E frameworks provides a new set of tools, complementary 4 M&E: Towards results-based performance management
to traditional results measurement systems, that offer 4 Results based M&E - methods and performance indicators
governments and organisations new methods for ensuring the 4 Policy, programme and project evaluations
achievement of their strategic, policy and project goals. 4 Reporting and sharing evaluation findings and making
For the private sector, a results-based M&E system allows recommendations
management to make efficient ongoing assessments about 4 Setting up an M&E department and creating computerised
progress towards attainment of the goals and objectives of
their organisation and their stakeholders. In the public sector, systems
governments are increasingly being driven by the need to 4 Creating a sustainable results-based M&E system for
achieve sustainable growth, accountability and transparency,
greater developmental effectiveness and tangible results. continuous improvement and value for money
4 Monitoring for results - the Data Quality Triangle
This course will equip you with the knowledge to know 4 Building a national M&E system
where and how M&E fits within the organisational or national
framework and the strategies required for its successful Duration: 10 days Fees: £3,950
design, build and integration. Dates: 15 May 2017 - 26 May 2017 USA
02 Oct 2017 - 13 Oct 2017 UK
COURSE OBJECTIVES: On completion, you will be able to:
• Design and build monitoring systems incorporating data
collection and reporting
• Set objectives and design performance indicators and
apply M&E techniques
• Design and implement a computerised M&E database
information system
W: www.crownagents.com/training E: [email protected] 59
“ I thoroughly enjoyed“
every minute with you
marvellous lot. The course
was superb and its delivery
by very intelligent trainers
exceptional.
Tamba Kellie, Legal Adviser and
Corporate Secretary, Electricity
Kiev, Ukraine. Crown Agents is working Distribution and Supply Authority,
closely with the Ukraine government to Sierra Leone, a delegate on
Managing the Procurement Cycle,
implement procurement reform – this July 2015
60 is one of the biggest EU-fundeWd: wrwewfo.crrmownagents.com/training E: [email protected]
support initiatives in the country.
Procurement and Supply Chain
Portfolio Schedule
Training Courses Start date End date
Effective Procurement Strategies for
Senior Executives (Crown Agents Certificate) 14 Aug 2017 25 Aug 2017
23 Oct 2017 03 Nov 2017
Managing the Procurement Cycle 15 May 2017 26 May 2017
04 Dec 2017 15 Dec 2017
Integrity in Procurement: Skills and Solutions
(Crown Agents Certificate) 16 Jan 2017 27 Jan 2017
09 Oct 2017 20 Oct 2017
Monitoring and Audit of Procurement Performance 24 Apr 2017 28 Apr 2017
04 Sep 2017 08 Sep 2017
eProcurement: Making it Work 08 May 2017 12 May 2017
11 Dec 2017 15 Dec 2017
Supply Chain Management 26 Jun 2017 30 Jun 2017
20 Nov 2017 24 Nov 2017
W: www.crownagents.com/training E: [email protected] 61
Procurement and
Supply Chain
Featured Director of Studies - Robert Graham
Robert has a BSc in Quantity Surveying and has over twenty five years' private
and public sector procurement experience in the UK and overseas. He is a Fellow
of the Chartered Institute of Procurement and Supply (FCIPS). During eight
years at Crown Agents he project managed numerous capacity development
programmes for various donors. Robert also developed and delivered training
on scheduled and customised procurement courses in both the UK and
overseas and was an assessor and internal verifier on customised award
programmes. He is now a consultant specialising in procurement capacity
development and training assignments.
Indicative Study Visit
Transport for London (TfL)
TfL is the government body responsible for the
transport system in Greater London, including the
London Underground, Overground, TfL Rail, all buses
and taxis, cycling provision and for river services.
In 2015-16, TfL had a budget of £11.5 billion. Its
procurement requirements are extremely complex
and delegates gain a fascinating insight into TfL’s
e-procurement operation on visits to its HQ.
62 W: www.crownagents.com/training E: [email protected]
Effective Procurement Strategies for Senior
Executives (Crown Agents Certificate)
Transparent and accountable procurement processes are 4 Measuring risk and assessing impact
essential for the efficient use of financial resources and delivery 4 Corruption and ethics
of quality goods and services. 4 Monitoring and evaluation of procurement performance
4 KPIs and benchmarking
Good procurement can make significant financial savings 4 Performance management
for an organisation, contributing to the achievement of wider 4 Procurement systems and eProcurement
organisational objectives. 4 Capacity Building and Professionalisation
This qualification course develops the practical skills and QUALIFICATION
techniques required to implement the most up-to-date, Delegates who successfully complete the course assessments
effective procurement strategies and policies. It covers risk will receive a qualification that is validated and awarded by
management, corruption and ethics and monitoring and the Scottish Qualifications Authority (SQA). The qualification is
evaluation of procurement performance, and addresses the comparable to the level of a UK Higher National Diploma. Crown
challenging topics which any procurement function will face. Agents will sponsor one year’s CIPS membership fee at the
appropriate level for the delegates attending this course.
COURSE OBJECTIVES: On completion, you will be able to:
• Promote the strategic importance of the procurement ASSESSMENT
Assessment will be through a series of exercises. These will
function focus on the practical application of skills and the development
• Develop procurement strategies of an action plan, relevant to your own context. These will be
• Implement risk management processes in procurement completed during the course and may include some evening
• Create strategies for minimising corruption and enhancing preparation.
integrity Duration: 10 days Fees: £4,150
• Create and use tools for monitoring the performance of Dates: 14 Aug 2017 - 25 Aug 2017 UK
23 Oct 2017 - 03 Nov 2017 UK
your procurement function
KEY TOPICS:
4 Strategic role of procurement
4 The procurement cycle
4 Procurement strategies and policies
Managing the Procurement Cycle
Procurement can play a crucial role in organisations achieving 4 Contract management
their objectives, but only if it is fit for purpose. 4 Supplier relationship management
4 Monitoring and evaluation tools
This course will equip delegates with the tools to manage the 4 Principles of category management
procurement process for goods and services efficiently and in 4 Planning, positioning and implementing category
line with international best practices. After covering all stages
of the procurement cycle, on the final two days the course will strategies
focus on category management - a contemporary concept 4 Spend and market analysis
in procurement management. Delegates will acquire the 4 Techniques and processes to manage and maintain the
knowledge and skills to introduce category management in
their organisations. strategies and supplier performance
Delivered using a highly interactive style, with practical Duration: 10 days Fees: £3,950
examples, case studies, and simulations, these two weeks will Dates: 15 May 2017 - 26 May 2017 UK
enable delegates to confidently apply what they have learned 04 Dec 2017 - 15 Dec 2017 Dubai
when they return to the office.
COURSE OBJECTIVES: On completion, you will be able to:
• Develop contract strategies
• Implement a transparent tendering process including
evaluation of tenders
• Undertake contract management to get the best from
your suppliers
• Successfully implement category management
• Undertake spend and market analysis
KEY TOPICS:
4 Strategic role of procurement
4 The procurement cycle
4 Tender design and methodologies
W: www.crownagents.com/training E: [email protected] 63
Integrity in Procurement: Skills and Solutions
(Crown Agents Certificate)
Institutional integrity and the consequences of corruption are a KEY TOPICS:
top priority on all national agendas. 4 The nature and benefits of integrity in the workplace and
Within procurement, it is essential that the skills to monitor, how to enhance it
investigate and audit operations are developed and strategies 4 Vulnerability assessment and integrity risk management
are established to minimise opportunities for corrupt activities 4 Leadership and communication to improve integrity
to take place. 4 Ethical codes and policies
4 Compliance and monitoring
This qualification course addresses a global need to aid 4 eProcurement’s contribution to integrity in procurement
procurement staff in the fight against corruption in both
the public and private sectors. It addresses the causes QUALIFICATION
of corruption and considers where procurement is most Delegates who successfully complete the course assessments
vulnerable. It also covers a range of management process will receive a qualification that is validated and awarded by
controls and best practice techniques to mitigate malpractice the Scottish Qualifications Authority (SQA). The qualification is
and takes a challenging look at issues of ethics and integrity of comparable to the level of a UK Higher National Diploma. Crown
procurement staff. Agents will sponsor one year’s CIPS membership fee at the
appropriate level for the delegates attending this course.
COURSE OBJECTIVES: On completion, you will be able to:
• Assess and address vulnerabilities in procurement ASSESSMENT
Assessment will be through a series of exercises designed
processes specifically for this course. These will focus on the practical
• Promote a code of ethics to stakeholders application of skills and the development of an action plan,
• Develop and implement appropriate corruption mitigation relevant to your own context. These will be completed during the
course and may include some evening preparation.
strategies and management controls
• Design and implement a transparent and ethical Duration: 10 days Fees: £3,950
Dates: 16 Jan 2017 - 27 Jan 2017 UK
procurement system 09 Oct 2017 - 20 Oct 2017 UK
• Identify and eliminate malpractice through effective
auditing
Monitoring and Audit of Procurement Performance
The monitoring and auditing of your organisation’s procurement KEY TOPICS:
performance is essential to understand whether procurement 4 Rationale of monitoring and evaluating procurement
goals have been met. 4 Procurement audit as a tool of effective corporate
This course equips delegates with objective and practical tools governance
and techniques to monitor, evaluate, audit and ultimately 4 Monitoring and evaluating supplier performance
control and manage different aspects of procurement 4 Compliance monitoring
performance and compliance. 4 Monitoring procurement efficiency
4 Performance management
It also demonstrates a range of management controls and
procurement best practice techniques aimed at minimising
corruption.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £2,250
• Monitor the procurement process for compliance and Dates: 24 Apr 2017 - 28 Apr 2017 UK
04 Sep 2017 - 08 Sep 2017 UK
value for money
• Identify key areas of the procurement cycle for effective
monitoring and audit
• Describe how monitoring and evaluation fits into a wider
control framework as a key component of good corporate
governance
• Develop appropriate risk and corruption prevention
strategies
• Use audit and observation skills to identify weaknesses
and malpractice in the procurement function
64 W: www.crownagents.com/training E: [email protected]
eProcurement: Making it Work
eProcurement has the potential to deliver significant efficiency COURSE OBJECTIVES: On completion, you will be able to:
gains and financial savings for governments and organisations. • Assess your organisation’s readiness to adopt
Drawing on Crown Agents’ vast expertise in public procurement, eProcurement
this course identifies how manual procurement processes and • Create an optimal e-strategy for your procurement
their management can be ’e’-enabled.
operation
It demonstrates how it can be used to optimise procurement • Produce a strategic e-procurement action plan for your
performance, exploiting powerful ICT (Information and
Communication Technology) tools. organisation
• Implement and operate an e-procurement system
• Ensure sustainability and success of your eProcurement
system
The course will address common challenges including: KEY TOPICS: Fees: £2,250
. Excessive timescales for completing procurement 4 Aligning business and ICT strategy UK
. High prices for goods, works and services 4 ICT and eProcurement foundations UK
. Excessive (but hidden) procurement transaction costs 4 Governance
. Lack of procurement data 4 Risks, issues and change control
. Issues with spend visibility and transparency 4 System integration and modification
. Lack of procurement expertise within procuring 4 International eProcurement best practice
departments Duration: 5 days
. Limited co-ordination across government to undertake Dates: 08 May 2017 - 12 May 2017
11 Dec 2017 - 15 Dec 2017
collaborative procurement
. Problems of access to procurement opportunities by SMEs
due to complex procedures and high bid preparation costs
. Maverick ‘off-system’ spending and non-compliance with
procurement laws, regulations and best practice
Supply Chain Management
A reliable, cost-effective and sustainable supply system to KEY TOPICS:
deliver products is essential to meet targets and achieve 4 Fundamentals of Supply Chain Management
organisational objectives. 4 Supply chain management in international development
In recent decades, the role played by the supply chain function 4 Understanding supply chain flows
has taken on an increasingly strategic aspect. 4 Supply chain relationships
This course helps delegates create clear strategies and 4 Developing your supply chain strategies
develop tools for strong and effective management of
increasingly complex supply chains. Delivered by current Duration: 5 days Fees: £2,250
practitioners in all areas of supply chain, it covers all the key Dates: 26 Jun 2017 - 30 Jun 2017 UK
components of the supply chain and how they interact. It also 20 Nov 2017 - 24 Nov 2017 UK
focuses on the various strategies and techniques for effective
supply chain management, including managing risk and
corruption and monitoring supply chain performance.
COURSE OBJECTIVES: On completion, you will be able to:
• Define the supply chain, its component parts and
stakeholder relationships
• Create a plan to achieve effective strategic supply chain
management
• Apply the current best practices in Supply Chain
Management in your organisation
• Analyse and manage risks within the supply chain
• Develop motivated, professional supply chain staff
• Implement appropriate supply chain monitoring systems
to ensure goals are achieved and failures prevented
W: www.crownagents.com/training E: [email protected] 65
Our collaboration with CIPS
The Chartered Institute of Procurement & Supply (CIPS) is the Overcoming challenges when managing
leading international body for the procurement and supply procurement and supply
chain sector. We are delighted to be formally working with
CIPS to share our expertise and partner in providing capacity This module considers how to overcome the challenges faced
building services across the world by procurement and supply chain managers. It considers
analysis of the sources of power, proactive influencing tactics
Our collaboration will include several Crown Agents and how the management of equality and diversity issues can
programmes accredited or endorsed by CIPS for best practice. improve the effectiveness of the supply chain.
We also offer a suite of CIPS e-learning modules offering the
flexibility of both face-to-face and online learning. Approaches to strategic sourcing and
category management
We will be sharing more information with you on this
collaboration in early 2017. This module introduces you to the main approaches that
can be adopted to develop strategic sourcing and category
Access a suite of e-learning modules management for a mix of procurement expenditures. It also
includes the skills needed to implement these approaches.
You can now access a broad range of CIPS’ e-learning Gain 2 CPD hours per module
procurement and supply chain training modules through
Crown Agents.
These modules will help you fill skills gaps and increase your
procurement performance and capability, offering you the
flexibility of learning at a time and place convenient to you.
Just a small selection of e-learning courses now available Fees per module: From £19.00 + VAT
include:
There are 27 e-learning qualification units that link with
The procurement process CIPS’ accredited and globally recognised qualifications in
procurement and supply, including:
This module introduces you to organisational issues that shape
the structure and scope of the procurement or supply chain • Certificate in procurement and supply operations
function. • Advanced Certificate in procurement and supply
The main performance measures of the operations
supply chain • Diploma in procurement and supply
This module considers the main performance measures of
the supply chain, in particular focusing on financial measures,
stakeholder metrics and benchmarking.
The main regulations in procurement and
supply
This module examines the main regulations on procurement
and supply and the impact they have on the wider external
environment.
For more information on all modules and qualifications available,
visit the e-learning page at
www.crownagents.com/training
66 W: www.crownagents.com/training E: [email protected]
NEWS FLASH!
As featured on BPP (Nigeria) website, July 2016
Bureau of Public Procurement Secures Crown Agents’ Sta members took turns to praise both the irit
Services to Build Sta Capacity behind the training and its relevance to their work.
Certificates were presented to all those who participated
“Those who regulate others mu do so from a position in the training.
of knowledge.” That summed up the mind-set of the
A ing Dire or-General of the Bureau, Engr. Ahmed In view of the success of the training, the A ing DG
Abdu, in commi ing to an in-house training programme promised a follow-up training programme towards the
for the professional a of the Bureau by resource end of the year. Sta members were therefore urged to
persons from the UK-based Crown Agents. sugge topics that need to be addressed.
Opening the workshop on 15th June 2016, Engr. Ahmed L-R S.A to the Ag. DG,
ressed the need for the BPP a to take the training BPP, Mr S.U. Buba; Head,
seriously, and hoped that the new skills and knowledge Research, Training and
they acquire would put them in good ead for the Strategic Planning, Mr
challenge of the 2016 Federal budget, in re e of which Adebowale Adedokun;
MDAs were expe ed to make increased demands on the Crown Agents Sta ,
Bureau. Maureen Adebayo; Ag.
He noted the pedigree of Crown Agents in procurement DG, BPP, Engr. Ahmed
training and said that the idea of inviting them over was Abdu and the Training
to co e e ively use resources to build national In ru or, Mr Rod Peters.
capacity. He recalled that Crown Agents were involved in
the initial training for Nigerian government o cials at the Members of BPP Sta
onset of the current democratic di ensation when the li en with rapt a ention
public procurement reform programme arted. He saw
the training as necessary in view of the re ri ion on at the training.
overseas training for government o cials.
In two batches of 25 and 27, the a members were
taken through relevant topics, including contra
admini ration and procurement legislation.
CASE STUDY Bisrat Teshome, Crown Agents TPD’s Regional Manager for East and
Southern Africa, comments: “It has been wonderful to receive such
Supporting the Commercial and National Banks of Ethiopia from March positive feedback from delegates from bank branches in Addis and
2014, Crown Agents Training and Professional Development has been across the regions. Most feel that the training they receive from Crown
privileged to support the Commercial Bank of Ethiopia (CBE) with Agents allows tangible action plans to be implemented upon returning
regular capacity building initiatives in a range of areas. Our scheduled to their branch or office. We’re proud to be a trusted partner of CBE and
training events draw bank staff from across the country and cover a NBE.”
mix of technical and management requirements, including:
Ms. Lubaba Damtie, Director – HR Development for CBE comments:
• Corporate Governance "Crown Agents is one of the training service providers of the
• Strategic and Advanced Strategic Management Commercial Bank of Ethiopia, and it has been in service for more
• Strategic Thinking than two and half years. So far, Crown Agents and our Bank have
• Procurement for Senior Executives and Mid-Level Managers established a strong, smooth and fruitful relationship in the area of
• Communicating Effectively training provision. In this business journey so far, Crown Agents is an
• Trade Finance organisation that gives value to quality and long lasting relationships…”
• IT Audit
• Strategy Planning We look forward to supporting CBE and NBE in their training
requirements throughout 2017 and beyond.
Observing the quality of staff capacity that was being created in
CBE, the National Bank of Ethiopia, through its Ethiopian Institute
of Financial Studies, started using the same framework contract in
January 2016 to train staff from all private and public banks in Ethiopia.
The programme is progressing well, which is evidenced by the
increasing volume of courses and the seniority of delegates.
The learning materials and objectives for each course title have been Delegates from the National Bank of Ethiopia – Ethiopian Institute
specifically tailored for the context within which the banks operate. of Financial Studies on a recent Strategic Management course, with
It has also been a pleasure to hold some courses for regional branch Director of Studies, Duncan Hughes.
staff outside of Addis, including in the Adama, Jimma, Mekelle, and
Dire Dawa districts of Ethiopia.
W: www.crownagents.com/training E: [email protected] 67
68 The Parliament of BWo: wtswwwa.cnroawnagents.com/training E: [email protected]
Parliamentary and Justice
Portfolio Schedule
Training Courses Start date End date
The Complete Policy Maker 12 Jun 2017 23 Jun 2017
06 Nov 2017 17 Nov 2017
Evidence Based Policy-Making: Analysis and
Use of Evidence 12 Jun 2017 16 Jun 2017
06 Nov 2017 10 Nov 2017
Translating Policy into Legislation 19 Jun 2017 23 Jun 2017
13 Nov 2017 17 Nov 2017
The Complete Legislative Drafter 19 Jun 2017 07 Jul 2017
13 Nov 2017 01 Dec 2017
Legislative Drafting: Essential Skills 26 Jun 2017 07 Jul 2017
20 Nov 2017 01 Dec 2017
Judicial Case Management 13 Mar 2017 17 Mar 2017
09 Oct 2017 13 Oct 2017
W: www.crownagents.com/training E: [email protected] 69
Parliamentary
and Justice
Featured Director of Studies - Roger Rose
After practising for some years at the English Bar as a barrister, Roger worked with the
governments of Malawi and Kenya, where he specialised in legislative drafting. Roger
was First Parliamentary Counsel of Kenya for six years. He has delivered customised
drafting courses in countries including Nigeria, Liberia and the Maldives.
Roger is the Director of Studies for the Legislative Drafting: Essential Skills,
Translating Policy into Legislation and The Complete Legislative Drafter courses.
Indicative Study Visit
Houses of Parliament, UK
The Palace of Westminster is the meeting place of
the House of Commons and the House of Lords, the
two houses of the Parliament of the United Kingdom.
Commonly known as the Houses of Parliament
after its occupants, it is also known as the ‘heart of
British politics’. Delegates are able to gain access
to parliamentary debates and Select Committee
hearings, experiencing politics in action.
70 W: www.crownagents.com/training E: [email protected]
The Complete Policy Maker
This 10 day programme consists of the following one-week On completing this combined programme, you will be better
courses: equipped to oversee the policy-making process from the
development stage through to legislation.
Evidence-Based Policy-Making: Analysis and Use of
Evidence and Translating Policy into Legislation COURSE OBJECTIVES: On completion, you will be able to:
• Understand the principles behind good policy making
The complete policy maker is able to make the right decisions • Make use of different types of research and evaluation to
throughout the policy making process. In week one, this
course will look at how robust research evidence can be used contribute in policy-making and mentoring colleagues
to improve policy making. It will develop delegates’ skills to • Analyse policy for the purposes of drafting legislation
appraise different sources of evidence and determine what • Work more effectively with policy-making or drafting
value they will bring to policy-making.
colleagues
Policy-makers are also responsible for translating policy into • Improve your skills in the use of appropriate legislative
legislation. Good quality legislation is understandable and
accessible, whereas poor quality legislation can incur heavy expression
political and social costs. • More effectively communicate policy ideas
In week two, delegates will develop an understanding of the KEY TOPICS:
analytical skills required to convert policy into legislation, and 4 Applying critical appraisal of research evidence to
learn practical skills around how it should be structured and
drafted. formulate sound policy
4 Understanding the processes involved in analysing policy
Communicating policy to time-stretched key decision-makers
is also vital, and this programme includes a module on how to from a drafter’s perspective
more effectively obtain a receptive audience for your ideas. 4 Drafting skills – improve through practical exercises
4 Communicating policy to key decision makers
Duration: 10 days Fees: £3,950
Dates: 12 Jun 2017 - 23 Jun 2017 UK
06 Nov 2017 - 17 Nov 2017 UK
Evidence Based Policy-Making: Analysis and Use
of Evidence
The most robust policies are underpinned and driven by strong COURSE OBJECTIVES: On completion, you will be able to:
and demonstrable evidence. • Understand and implement the benefits of evidence-based
This five day programme will help all those within governmental,
public, private or NGO organisations who are responsible for the policy-making
design, planning and implementation of policies, improve their • Use the best available evidence to improve your
decision-making skills throughout the different stages of the
policy process. decision-making about policies and their substance
It takes delegates from initial planning through to post • Appraise the worth and quality of available evidence
implementation monitoring and evaluation. The different types • Understand the various factors that can influence policy
and resources of evidence will be examined to assess their
value and contribution and how they can best be combined with making
other factors that affect the policy making process. • Commission and manage research, evaluation and
Areas covered include: systematic reviews; data from censuses
and surveys; experimental evidence; economic appraisal analytical services
methods; implementation evidence; qualitative methods and
public consultations. KEY TOPICS:
Taking a practical approach to learning, delegates will choose 4 Using research evidence to develop, implement and
a policy issue to work through over the week, applying different
types of evidence to demonstrate how they can be used to monitor robust and strategic policy
inform and impact on that specific policy area. 4 The different types of research and evaluation
4 Compiling high-quality evidence in performance-managed
government and resource allocation
4 Looking at examples of evidence-based policy-making
from different countries
This is week one of The Complete Policy Maker
Follow this course with Translating Policy Into Legislation to attend
The Complete Policy Maker.
The programme also includes guidance on how to improve your Duration: 5 days Fees: £2,250
communication of policy ideas to decision makers, including Dates: 12 Jun 2017 - 16 Jun 2017 UK
Ministers. 06 Nov 2017 - 10 Nov 2017 UK
W: www.crownagents.com/training E: [email protected] 71
Translating Policy into Legislation
This programme delivers an overview of the analytical • For the policy-makers: Analyse policy from a legislative
skills needed to convert policy into high quality and legally drafter’s viewpoint
enforceable legislation. It teaches the key tools and
techniques needed to draft and structure legislation that • For the drafters: Analyse policy for the purposes of drafting
meets that standard. legislation
• Apply the skills learned in practical writing exercises
It is designed both for the policy maker who needs to KEY TOPICS:
understand what elements are required for effective policy, and 4 The critical components of effective and efficient policy
who then instructs drafters on the preparation of legislation,
and for the legislative drafter or parliamentary counsel who making
needs to translate that policy into legislation. 4 How to follow the stages of the legislative process
For policy makers, it is important to understand the job of the 4 Analysis of policy for the purposes of drafting legislation
legislative drafter and what they need to deliver to assist them 4 Effective legislative language: Using plain English and
in the drafting process, reducing the need for time spent on
ongoing clarification. avoiding jargon
For drafters, the programme will assist them in producing
legislation that is not only readily understandable, but is also Further options
workable and capable of being enforced. • Legislative Drafters/Legal Counsel can follow this week with
Practical and interactive, delegates will put the translation
process into practice by undertaking written exercises, which Legislative Drafting: Essential Skills to attend The Complete
will be assessed in supportive feedback sessions. Legislative Drafter
COURSE OBJECTIVES: On completion, you will be able to: • Attend after Evidence-Based Policy: Analysis and Use of Evidence
• Follow the stages of the legislative process for The Complete Policy Maker
• Understand and implement the principles of good
Duration: 5 days Fees: £2,250
policy-making Dates: 19 Jun 2017 - 23 Jun 2017 UK
13 Nov 2017 - 17 Nov 2017 UK
The Complete Legislative Drafter
This 15 day programme consists of the following courses: Working together to identify common challenges and solutions,
delegates will be able to work through specific drafting issues
Translating Policy into Legislation and Legislative Drafting: they are facing in their own organisations, benefitting from
Essential Skills peer inputs and the expertise of the course director.
It will improve your skills as a legislative drafter through hands-
on exercises and tutoring from highly experienced former COURSE OBJECTIVES: On completion, you will be able to:
legislative drafters and policy makers. • Understand the principles of good policy-making
• Appreciate the essential characteristics of good legislative
During the Translating Policy into Legislation programme,
you will join policy makers to receive an overview of the drafting
analytical skills needed to convert policy into high quality, • Work more efficiently with those formulating policy and
understandable and legally enforceable legislation.
briefing you
As a legislative drafter or Legal Counsel, you will gain a • Significantly improve your drafting skills through practical
valuable insight into how those creating the policies think
and work, and better understand the principles of good policy exercises
making, improving how you work with these colleagues.
KEY TOPICS:
Building on this knowledge, Legislative Drafting: Essential Skills 4 Identify the key stages of the legislative process and how
is expressly designed for legislative drafters, lawyers, or those
who want to learn how legislative drafters go about their job. It roles interact
will also be of benefit to people who instruct legislative counsel 4 Working more effectively with your policy-making or
in the preparation of legislation.
drafting colleagues
In a supportive classroom environment, delegates will 4 Preparing, planning and writing your draft
familiarise themselves with these principles in a highly
practical way through a series of drafting sessions which will Duration: 15 days Fees: £5,750
receive feedback and critique. Dates: 19 Jun 2017 - 07 Jul 2017 UK
13 Nov 2017 - 01 Dec 2017 UK
72 W: www.crownagents.com/training E: [email protected]
Legislative Drafting: Essential Skills
This 10 day programme will deliver the essentials needed to COURSE OBJECTIVES: On completion, you will be able to:
equip you with the ability to draft legislation, creating original • Understand the essential characteristics of good drafting
legal rules and delivering legislation that is well-written and • Improve your drafting skills through practical exercises
legally enforceable. • Better assist the process of amending and updating
Modern legislative drafting requires the application of essential statute law
principles and rules. Delegates will learn what these are, what • Understand how to use language that maintains
they are required to do and how they need to be construct. It
will explore the importance of using everyday language and the consistency and is clear
common challenges that arise in the drafting process. • Identify areas of drafting in your jurisdiction which can be
In a supportive environment, delegates will familiarise improved upon
themselves with these principles in a hands-on way through
a series of drafting sessions, receiving feedback and critique. KEY TOPICS:
This involves both working to improve pre-drafted texts and 4 Understanding the key elements of good legislative
creating brand new legislation.
drafting
Working together to identify common challenges and solutions, 4 Best use of plain English and avoiding jargon
delegates will be able to work through specific drafting issues 4 Improving through practical exercises and expert feedback
faced in their own organisations, benefitting from peer inputs
and the expertise of the course director. Further options
Attend this programme following Translating Policy into Legislation to
attend The Complete Legislative Drafter.
It is designed for lawyers who are called upon to draft Duration: 10 days Fees: £3,950
legislation, or those who want to learn exactly how legislative Dates: 26 Jun 2017 - 07 Jul 2017 UK
drafters need to go about their tasks. It will also be of benefit to 20 Nov 2017 - 01 Dec 2017 UK
people who instruct counsel in the preparation of legislation.
Judicial Case Management
Increasingly, judges and other judicial officers have to tackle • Conduct a pre-trial review hearing and proactively monitor
ever more complex issues in managing cases. With this has the progress of a case
come more emphasis on the need for effective case flow
management, giving courts new responsibilities to secure • Make use of special measures to protect the vulnerable
the cooperation of the many agencies involved in judicial • Use technology to support case management
administration. • Set appropriate and challenging performance targets and
monitor your team’s performance
This course will take a detailed look at the principles and KEY TOPICS:
techniques for the development and management of a 4 Establishing an improved case management system
modern, efficient, fair and transparent system – not only from 4 Promoting judicial leadership as an essential case
the court’s perspective, but also considering the obligations
and responsibilities of others involved in the administrations of management tool
justice. 4 Practising your case management skills in a supportive
It includes a comprehensive review of the lessons learned from
recent justice system reforms in England and Wales, designed learning environment
to improve efficiency and effectiveness. 4 Deployment of limited resources in the efficient and
The course includes inputs from expert guest speakers on the
judge’s role in court, supplemented with a site visit to observe transparent administration of justice
the system in practice. 4 Critical examination of judicial case management
practices through attendance at a live courtroom session
4 Monitoring and evaluation of case management
procedures
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £2,250
• Recognise the key ingredients of a modern and successful Dates: 13 Mar 2017 - 17 Mar 2017 UK
09 Oct 2017 - 13 Oct 2017 UK
case management strategy
• Demonstrate your judicial independence and integrity
through effective case handling
• Influence the behaviour of others by the appropriate use of
case management directions
W: www.crownagents.com/training E: [email protected] 73
“ “ Communication - the human
connection - is the key to
personal and career
success.
Paul J. Meyer
74 W: www.crownagents.com/training E: [email protected]
Communications and Customer
Services
Portfolio Schedule Start date End date
Training Courses 12 Jun 2017 16 Jun 2017
11 Sep 2017 15 Sep 2017
Writing and Delivering Speeches with Impact
Writing Effective Reports and Reviews 19 Jun 2017 23 Jun 2017
18 Sep 2017 22 Sep 2017
Corporate Communications and Working with
the Media 03 Apr 2017 07 Apr 2017
04 Sep 2017 08 Sep 2017
Customer Service Excellence 21 Aug 2017 25 Aug 2017
11 Dec 2017 15 Dec 2017
W: www.crownagents.com/training E: [email protected] 75
Communications and
Customer Services
Featured Director of Studies - Lesley Craig
Lesley is a Chartered Member of the CIPD and has 25 years of expertise in Learning
and Development training and consultancy following a successful career in
management. Her focus is developing business excellence for organisations
and interpersonal effectiveness for individuals and teams. Her work has taken
her to many countries and a wide range of organisations, so Lesley has a deep
understanding of cultural differences and the challenges experienced by
developing countries.
Indicative Study Visit
Chartered Institute of Public Relations Delegates on the Corporate Communications
and Working with the Media course will have the
In a fast-changing world, individuals need to stay opportunity to learn from a senior CIPR staff
ahead to reach their career potential and employees member about the state of the profession, trends,
need to be assured that their public relations and opportunities and key players in the PR industry.
communications staff have the right skills to support This will include an interactive round table session
the organisation’s success. where they can air and discuss their day-to-day PR
The Chartered Institute of Public Relations (CIPR) and communications successes and challenges and
is the only Chartered body for PR professionals in receive hints and tips.
the UK, with more than 10,000 members upholding
professional standards through its Code of Conduct
and professional development programme.
76 W: www.crownagents.com/training E: [email protected]
Writing and Delivering Speeches with Impact
Even in the modern age, the art of rhetoric remains one of the COURSE OBJECTIVES: On completion, you will be able to:
most important modes of persuasion and influence. • Write and structure an impactful speech for yourself or
The ability to write and deliver impactful speeches is a truly
valuable skillset and one that will increase your confidence in other people
all areas of professional life. • Use the techniques and rhetorical devices used by
As this intensive and highly interactive one week course
proves, anyone can learn, improve, hone and polish the key professionals
tools and techniques of the speech writer and speech-maker. • Overcome nerves to deliver speeches with authority and
Delegates will watch and undertake close textual analyses
of real-life examples of great speeches, with plenty of lively clarity
debate and discussion about their structure, devices, use of • Tackle disruptions or difficult questions with fluency
language and other ‘tricks of the trade’. • Avoid classic traps and pitfalls
The week culminates in a practical exercise with a speech
writing and delivery assignment, where your performance will KEY TOPICS:
be videoed and given a professional critique in a supportive 4 Writing captivating and memorable speeches, especially
environment.
Whether you write speeches for yourself or for other people, for those holding public office
bring along a real-life speech making challenge and return to 4 Drawing out the messages and optimum structure for
the office with a professional speech and the confidence to
deliver it with impact. impact
4 Delivering speeches that influence and engage your
audience
Duration: 5 days Fees: £2,250
Dates: 12 Jun 2017 - 16 Jun 2017 UK
11 Sep 2017 - 15 Sep 2017 Dubai
Writing Effective Reports and Reviews
At some stage, all managers will be called on to write a report • Employ essential project management tips to work
or to provide a review of a project or scenario. This could be effectively and hit deadlines
anything from a short analysis to a 500 page document.
These reports and reviews are often used as the basis • Present your ideas with assurance
for critical decision-making and can have far reaching
consequences. Being able to provide clear, concise and well KEY TOPICS:
thought-through documents is a highly valuable skill for all 4 Identifying different types of reports and reviews and the
sectors and job types and can be an important tool for career
advancement. best format and structure
Whether short or long, simple or complex, the principles of 4 Understanding and managing expectations for the report
effective report writing are the same and can be learned. 4 Finding the data you need – research tips and getting
This highly practical and hands-on course will cover all stages
of report and review production. It looks at how to devise a cooperation from colleagues
clear plan having identified what needs to be communicated, 4 Structure and sentence construction – jargon busters
decide the most effective structure and write sentences that 4 Design options – use of graphics, illustrations and
communicate exactly what you want to say without padding or
waffle. presenting technical or specialist contents
At the end of the course you will present part of your work to 4 The review and editing process
your fellow delegates and receive constructive feedback. 4 Communication: ‘selling’ the findings of the report to key
COURSE OBJECTIVES: On completion, you will be able to:
• Plan, structure and write a report or review with increased stakeholders
skill and confidence Duration: 5 days Fees: £2,250
• Understand key writing techniques to achieve clear and Dates: 19 Jun 2017 - 23 Jun 2017 UK
18 Sep 2017 - 22 Sep 2017 UK
concise language that has an impact
W: www.crownagents.com/training E: [email protected] 77
Corporate Communications and Working
with the Media
Reputations can be damaged at warp speed in the age of KEY TOPICS:
social media. Organisations and brands that have been built 4 Applying public relations techniques more effectively
over decades can be destroyed in a matter of hours over a 4 Reviewing existing communications and PR strategies and
multitude of media platforms.
skillsets and putting improvements in action
The aim of this course is to give you a thorough understanding 4 Taking your organisation through a ‘media storm’ with its
of how to work with and influence the media to ensure your
organisation’s reputation and profile is managed effectively. reputation intact
4 Contemporary media handling techniques – learn from
industry professionals and real life examples
It covers the latest techniques and systems for dealing with
the media, from crafting news stories, handling crises and
holding media interviews. The ways in which the digital age is
shaping the way we engage with the media, and your public, is
fully explored.
Aimed at those who have a public relations, communications
or marketing role, it will bring your PR and media handling skills
up to date and ensure you are can act as a guardian of your
organisation’s reputation.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £2,250
• Work with the media to maximum effect Dates: 03 Apr 2017 - 07 Apr 2017 UK
• Handle the modern 24 hour media and the demands it 04 Sep 2017 - 08 Sep 2017 UK
makes on governments and businesses
• Deal quickly with a crisis to protect your reputation
• Use digital media in a more effective way
• Write more compelling news stories and press releases
Customer Service Excellence
We live in a world where the customer demands a higher level COURSE OBJECTIVES: On completion, you will be able to:
of service than ever before. You no longer have a captive • Understand the ‘consumer citizen’: How to improve
customer base: Twitter and other social media platforms
offer customers an instant opportunity to criticise, and your engagement and meet their expectations
organisational reputation is vulnerable if you can’t compete • Significantly improve the level of customer service in your
with private sector standards.
organisation by setting clear protocols and standards
As barriers to entry fall in most countries and services are • Plan and set up a new customer-service operation or
opened to competition, many public sector organisations have
been caught napping with poor levels of customer engagement call centre, building a motivated team with clear results
and service. metrics and reward structures
• Learn from best practice private and public sector
This course is for you: examples from across the world
. If your organisation needs to improve citizen engagement
KEY TOPICS:
and compliance with public services: This course 4 Instilling customer-service values in all staff across the
will assist in understanding and engaging with key
demographic groups across different communications organisation
platforms. 4 The changing customer dynamic – understanding the
. If you charge for services or products and could improve expectations of a new generation of consumer citizens
your levels of customer service: You need happy and how to meet them
customers as competition increases. You may also need 4 Setting up a successful customer service operation and
to attract private investors, and they will expect to see a results-focused team
well-executed customer service strategy and operation.
Duration: 5 days Fees: £2,250
Dates: 21 Aug 2017 - 25 Aug 2017 UK
11 Dec 2017 - 15 Dec 2017 UK
78 W: www.crownagents.com/training E: [email protected]
Responding to the Ebola crisis in
Guinea, Liberia and Sierra Leone
Our expertise in supply chain management, procurement, The aim of DFID’s partnership with CAIPA was to effectively
global logistics and more were tested to the full during the manage the complex processes behind the provision of
West African Ebola outbreak of 2014/15. Focusing on Sierra robust emergency medical infrastructure and capabilities.
Leone, Crown Agents’ Supply Chain Services team worked The volumes and categories of equipment involved in
with donors including the UK and Japanese governments achieving that can be seen in the large numbers of contracts
and the African Union to ensure that their contributions to the placed and items delivered as part of the supply chains.
fight against the disease were as effective as possible.
Between September 2014 and July 2015, CAIPA procured
Our initial call to action came from the UK’s Department more than 10 million individual items from over 240
for International Development (DFID) in September 2014. suppliers including Personal Protective Equipment (PPE),
Our supply chain and procurement staff worked with our pharmaceuticals, laboratory supplies, general equipment
embedded operations team within DFID’s humanitarian and infrastructure.
response department to construct and equip seven Ebola
treatment centres (ETCs). For the first of these centres we Procurement of these items resulted in shipping (air and sea
were able to source, procure and deliver more than 600 vital freight) 2,118,548 kilogrammes of products to Sierra Leone.
line items within 72 hours. Working closely with DFID, the Ministry of Defence and Crown
Agents’ in-house freight forwarding provider, Greenshields
Following the construction of the ETCs, we partnered with Cowie, and IPA’s own logistics arm, Greenshields & Partners,
Dutch procurement specialists, International Procurement CAIPA has been responsible for chartering more than 130
Agency (IPA), forming CAIPA, to oversee the resupply of six of flights to Sierra Leone, carrying millions of individual items,
the ETCs and of the community care centres (CCCs) that were from more than 1,500 product lines in a 48-hour rotation.
also being constructed.
Following the end of the ebola outbreak, the supply chains
The resupply work drew on the input of 42 Crown Agents and systems that CAIPA established will be used for wider
and IPA staff, covering a multitude of disciplines beyond health systems strengthening work, including for the
supply chain and procurement, including IT, data collection, distribution of free healthcare.
human resources and finance. The project drew heavily on
our extensive experience in humanitarian and emergency
response and our capacity to scale up operations quickly and
effectively.
W: www.crownagents.com/training E: [email protected] 79
“ “ A great course - challenged to
face realities and provide new
ideas and answers to pension
dilemmas.
Joseph Taracha, Trustee, Central
Bank of Kenya, a delegate
on Pensions: Governance &
Regulation, September 2016
80 Banana Islands, SieWrr:awwLewo.cnroewnagents.com/training E: [email protected]
Regional Courses
Portfolio Schedule
Training Courses Start date End date
Fundamentals: Business Management and
Influencing Skills for Executive Assistants 08 May 2017 12 May 2017
31 Jul 2017 04 Aug 2017
23 Oct 2017 27 Oct 2017
Fundamentals: Train the Trainer 13 Mar 2017 17 Mar 2017
19 Jun 2017 23 Jun 2017
11 Sep 2017 15 Sep 2017
The Project Life Cycle 20 Feb 2017 24 Feb 2017
03 Apr 2017 07 Apr 2017
08 May 2017 12 May 2017
Introduction to PPP Projects 06 Feb 2017 10 Feb 2017
20 Mar 2017 24 Mar 2017
05 Jun 2017 09 Jun 2017
PPP Contract Negotiation Skills 22 May 2017 26 May 2017
24 Jul 2017 28 Jul 2017
20 Nov 2017 24 Nov 2017
Introduction to the Procurement Cycle 06 Mar 2017 10 Mar 2017
10 Jul 2017 14 Jul 2017
07 Aug 2017 11 Aug 2017
Fundamentals: Pension Scheme Governance
and Regulation 06 Feb 2017 10 Feb 2017
12 Jun 2017 16 Jun 2017
24 Jul 2017 28 Jul 2017
Fundamentals: Investment of Pension Fund Assets 03 Apr 2017 07 Apr 2017
19 Jun 2017 23 Jun 2017
07 Aug 2017 11 Aug 2017
Managing Pensions: Essentials for Trustees 13 Feb 2017 17 Feb 2017
21 Aug 2017 25 Aug 2017
04 Dec 2017 08 Dec 2017
W: www.crownagents.com/training E: [email protected] 81
Regional Courses
Featured Director of Studies - Colin Balkman
With over twenty five years’ experience as a management consultant, Colin has a first-
class track record as an adviser to the public and private sectors in both the UK and
internationally. A chartered public finance accountant and a certified management
consultant, Colin has held senior positions in Government and in the consulting
industry with PwC and KPMG. Involved in the initial development of PPP in the UK,
Colin’s specialist areas of expertise are PPP, procurement and public financial
management. Colin in the Director of Studies for Introduction to PPP Projects and
PPP Contract Negotiation Skills.
82 W: www.crownagents.com/training E: [email protected]
Fundamentals: Business Management and Influencing
Skills for Executive Assistants and Office Managers
Effective support staff are essential to the successful running • Record expenditure and manage budgets more efficiently
of any organisation. They are often highly knowledgeable about • Compile and present professional board reports and other
the business and privy to confidential information. They are
influential, acting as both facilitator and gatekeeper, and key to important documents
managing directors’ priorities. • Use more effective influencing skills
Those responsible for office management will need to contract
and manage suppliers to ensure the smooth functioning of the KEY TOPICS:
office. Both roles require the juggling of multiple demands and 4 Effective time and priority evaluation and management
priorities and many of the skills required are applicable to both 4 Project management skills
positions. 4 Budgeting and recording expenditure
This one week version of our international course offers 4 Managing office suppliers and contracts
an invaluable snapshot of some of the key skills and 4 Influencing and communication skills
approaches needed by today’s effective Executive Assistant 4 Record management
or office manager.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £1,250
• Improve your time management skills Dates: 08 May 2017 - 12 May 2017 Kenya
• Put into practice key project planning and management 31 Jul 2017 - 04 Aug 2017 Ghana
23 Oct 2017 - 27 Oct 2017 Nigeria
tools
• Select, contract and manage office suppliers and plan
office moves
• Organise more seamless business trips and in-house
events
Fundamentals: Train the Trainer
Designed for those new to delivering training courses or If you would like to gain a Trainer Performance Monitoring
wishing to enhance their training delivery skills, & Assessment (TPMA) Award, see p.29 for details of our
this five-day course will inspire individuals to create engaging, international Train the Trainer course.
creative and thought-provoking training events.
COURSE OBJECTIVES: On completion, you will be able to:
• Use learning styles to create meaningful training events
• Plan, deliver and monitor a training programme
• Establish the task, standard and rules of effective
objectives for courses
• Benchmark yourself against international competency
training standards
• Use different training techniques during delivery including
simulation, case studies and action learning
KEY TOPICS:
4 Role of the trainer
4 Course design and management
4 Learners and their learning style
4 Accelerated learning techniques
4 Evaluation process
Duration: 5 days Fees: £1,250
Dates: 13 Mar 2017 - 17 Mar 2017 Uganda
19 Jun 2017 - 23 Jun 2017 Ghana
11 Sep 2017 - 15 Sep 2017 Kenya
W: www.crownagents.com/training E: [email protected] 83
The Project Life Cycle
There are a number of critical success factors that are needed KEY TOPICS:
to ensure best-practice project success. 4 Project life cycle: various stages
Equally there are often a number of key issues commonly 4 Stakeholder management
present in projects that ultimately do not deliver their 4 Risk management
anticipated outcomes. 4 Project financial management and procurement
This course provides key insights into project success and a 4 Monitoring and evaluation
good understanding of important issues across the life-cycle
of a project, from initiation through planning, execution and
closure.
COURSE OBJECTIVES: On completion, you will be able to:
• Explain the project life cycle and what constitutes
effective project management
• Distinguish between various project management
methodologies and select the right one for your
organisations
• Design ‘smart’ project objectives and prepare a project
plan that takes into consideration all stages of project
• Identify and manage key stakeholders and risks, schedule
project activities and resources and derive a project
budget
• Evaluate approaches to monitoring and evaluation
Duration: 5 days Fees: £1,250
Dates: 20 Feb 2017 - 24 Feb 2017 Kenya
03 Apr 2017 - 07 Apr 2017 Sierra Leone
08 May 2017 - 12 May 2017 Ghana
Introduction to PPP Projects
Building blocks and best practice KEY TOPICS:
4 PPP models and project life-cycle
Good practice guidelines are a good place to start to help 4 Project preparation – selection and feasibility
explain PPPs and understanding country context is critical 4 PPP finance and funding
to gaining a solid understanding of how PPP projects are 4 Project procurement
developed and delivered in your own country or sector. 4 PPP contracts and contract management
This course covers all bases of a PPP project cycle. It
challenges delegates to learn both ‘best-practice’ general
process, and compare this to a country or sector PPP policy,
law and operational manual where they exist. Along the
way delegates will understand what a PPP project is, how it
should be developed and what the essential pre-requisites of
successful operational projects are.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £1,250
• Describe what a PPP is and typical contract types Dates: 06 Feb 2017 - 10 Feb 2017 Kenya
• Outline a PPP project life cycle and its key stages 20 Mar 2017 - 24 Mar 2017 Ghana
• Explain financial flows and funding arrangement for typical 05 Jun 2017 - 09 Jun 2017 Uganda
PPP types
• List key activities in a PPP selection, preparation and
procurement process
• Describe key elements of a contract management
framework
84 W: www.crownagents.com/training E: [email protected]
PPP Contract Negotiation Skills
Strategy and tactics • Form a negotiation strategy and select tactics for a
particular PPP negotiation
Negotiating a PPP contract with experienced and highly-astute
private bidders can be a daunting task. Moreover, it can • Apply skills in a role-play scenario, adapting negotiation
have long term ramifications and significant implications for tactics to close an acceptable deal
PPP performance and the achievement of socio-economic
objectives, It can impact the livelihoods of many for up to 30 KEY TOPICS:
years or more, whilst also having a potentially serious impact 4 Contract clauses and options
on public finances. 4 Negotiation principles, skills and strategy
4 Planning negotiation tactics
This course examines a range of strategies and tactics 4 Adapting to the negotiation
available to public parties in dealing professionally with private 4 Closing the deal and achieving financial close
sector bidders through the dialogue process and planning
for contract negotiations that aim for a ‘win-win’ outcome. It
explores the role of professional advisors especially where
they support difficult or complex negotiations, including with
multiple concurrent bidders.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £1,250
• Describe key approaches, principals and skills of effective Dates: 22 May 2017 - 26 May 2017 Nigeria
24 Jul 2017 - 28 Jul 2017 Uganda
negotiations 20 Nov 2017 - 24 Nov 2017 Kenya
• Explain key PPP contract clauses and what makes
something negotiable
• Identify the needs and anticipate the objectives of a
negotiating counterparty
Introduction to the Procurement Cycle
Procurement is increasingly recognised as a key function in • Get involved in contract management and supplier
both private and public sector organisations. relationship management
A good understanding of procurement among non-procurement KEY TOPICS:
professionals within organisations is also quite crucial in 4 Procurement cycle
realising the full potential of procurement’s contribution to 4 Tender design
achieving organisational objectives. 4 Financial Instruments
This course will give new starters in procurement a solid 4 Standard bidding documents and evaluation of bids
foundation in their procurement career. It will give a good 4 Contract management and supplier relationship
overview of all the stages of procurement cycle and how to
navigate through each stage efficiently. For non-procurement management
professionals, this will enable them to interact with
procurement teams more effectively. Delivered in an interactive
style, with practical examples and case studies, it will equip
delegates to confidently apply the learning in their job and
progress in their procurement career.
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £1,250
• Prepare plans and develop contract strategies Dates: 06 Mar 2017 - 10 Mar 2017 Kenya
• Explain the fundamentals of the procurement cycle and 10 Jul 2017 - 14 Jul 2017 Ghana
07 Aug 2017 - 11 Aug 2017 Uganda
how each phase contributes to effective supply chain
function
• Identify and apply a range of procurement tools and
techniques
• Contribute to specification development and tendering
process effectively
W: www.crownagents.com/training E: [email protected] 85
Fundamentals: Pension Scheme Governance
and Regulation
The roles of Regulators, Governors and Trustees with a fiduciary • Appreciate the role of pension system regulators
responsibility to act in the best interests of pension scheme • Understand recent initiatives towards more holistic and
members have evolved in recent years to become of critical
importance to the future of pension provisioning. inclusive systems
• Challenge status quo systems in a reasoned and
As pension scheme assets globally fall further behind the
liabilities that they are intended to fund, and yields continue structured manner
to fall, the requirement for regulatory reform driven from the
“bottom up” under advisement from those responsible for KEY TOPICS:
schemes “at the coal face” has increased. 4 Pension scheme roles of Regulators, Trustees and other
In addition to these challenges, the requirement for a more responsible parties
“hands on” approach to the stewardship of scheme assets 4 The pivotal role of pensions in contemporary economies
has become evident against a backdrop of disappointing 4 Poor performance of pension scheme assets and
investments.
investment managers
This course takes delegates through the roles, risks, issues 4 Building confidence in pension systems and individual
and processes involved in protecting the rights and members
of all beneficiaries; the challenges of pensions’ roles in schemes
improving financial inclusion; and the different regulatory 4 Challenging advisors and service providers to deliver
models and challenges involved in protecting the interests of
pension schemes. greater value
4 Strategic initiatives, e.g. increased scale, internal
COURSE OBJECTIVES: On completion, you will be able to:
• Appreciate the increasingly important societal and investment management
4 The wider stewardship role of pension schemes in the
economic role of pensions
• Understand fiduciary responsibilities to stakeholders in future
scheme management For a more in-depth version of this course, which includes
• Analyse the cash flow needs of the scheme vis-a-vis guest speakers and study visits, see p.44
investment opportunities Duration: 5 days Fees: £1,250
Dates: 06 Feb 2017 - 10 Feb 2017 Ghana
12 Jun 2017 - 16 Jun 2017 Kenya
24 Jul 2017 - 28 Jul 2017 Kenya
Fundamentals: Investment of Pension Fund
Assets
Global pension managers face seemingly intractable issues • Appreciate the ramifications of the requirement to
in today’s market place, as historically low investment returns preserve pension fund capital
cause pension scheme assets to increasing lag liabilities,
exacerbating funding shortfalls. • Analyse performance data and assess its suitability
Pension fund investment requires a careful balance of KEY TOPICS:
delivering long term real returns whilst preserving capital and 4 Pension fund investment in the “New Normal”
liquidity. While returns on traditional asset classes such as 4 Fixed income: market dynamics and key risk and return
bonds and equities have been disappointing, alternatives such
as Private Equity have proved to be no panacea. metrics
4 Equity markets: long term ownership issues, valuation and
This comprehensive five day programme provides delegates
with the background knowledge and technical skills required risk analyses
in pension fund investment management, incorporating risk 4 Macroeconomic factors: the impact of factors such as
management best practices with interpretation of performance
data. inflation and government policy
4 Portfolio construction: optimising allocation of capital
amongst asset classes
4 Performance measurement and attribution: understanding
the key drivers
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £1,250
• Understand the impact of current market conditions on Dates: 03 Apr 2017 - 07 Apr 2017 Kenya
19 Jun 2017 - 23 Jun 2017 Kenya
pension funds 07 Aug 2017 - 11 Aug 2017 Nigeria
• Appreciate the nature of different securities and asset
classes
• Assess the potential advantages and disadvantages of
alternative assets
• Understand the theory and practice of portfolio
construction techniques
86 W: www.crownagents.com/training E: [email protected]
Managing Pensions: Essentials for Trustees
Trustees are playing an increasingly critical role in pension • Understand the essential elements of pension fund
scheme management, as the burden of pension provisioning investment management
weighs more heavily on all involved parties in the face of
increasing longevity and low, or negative investment returns. KEY TOPICS:
4 Pension Scheme Trustees’ responsibilities: regulatory
This programme highlights trustees’ regulatory and fiduciary
responsibilities as well as addressing associated knowledge compliance and fiduciary duties
and technical expertise requirements. Current thinking 4 Risk management: are adequate sources of assurance in
regarding governance structures and practices is presented for
discussion. place for key risks?
4 Governance: structures to engender healthy challenge
It provides holistic coverage of the range of risks faced in
pension scheme management, ranging from fraud and where appropriate
operational risks through to the exponentially expanding gap 4 Pension scheme liabilities: actuarial role and cash flow
between assets and liabilities and offers insights into best
practices in each area. projection analysis
4 Pension fund investment: asset allocation strategy and
liquidity and risk management
COURSE OBJECTIVES: On completion, you will be able to: Duration: 5 days Fees: £1,250
• Appreciate the principal responsibilities of pension Dates: 13 Feb 2017 - 17 Feb 2017 Ghana
21 Aug 2017 - 25 Aug 2017 Kenya
scheme trustees 04 Dec 2017 - 08 Dec 2017 Uganda
• Identify the key risks facing pension schemes
• Effectively assess the principal issues facing your pension
scheme
• Understand best practices in contemporary pension
scheme governance
• Interpret key information relating to pension scheme
liabilities
Contact us
We are proud to have permanent offices in 22 countries India office
and presence in another 18 through our project offices and (Asia regional hub)
representatives.
Shishant Paliwal
Our geographic reach gives us the local knowledge and agility T: +91 971 749 5033
to provide the best possible service to our clients wherever E: [email protected]
they are located.
Kenya country representative
Here are the contact details for our key Training and
Professional Development offices: Margaret Gatuhi
T: +254 729624 622
HQ office, UK E: [email protected]
Jane Crouch Nigeria country representative
T: +44 (0)20 8710 6655
E: [email protected] Maureen Ademola
T: +234 (0) 803 314 5652
Ethiopia office E: [email protected]
(East and Southern Africa regional hub)
Uganda country representative
Bisrat Teshome
T: +251 944 718337 Sylvia Nakyajja
E: [email protected] T: +256 772755706
E: [email protected]
Ghana office
(West Africa regional hub)
Nii Mac-Carthy
T: +233 (0)268 792 483
E: [email protected]
W: www.crownagents.com/training E: [email protected] 87
Schedule
Course Duration Start Finish Price Location
(days) (£)
JANUARY 16 Jan 2017 27 Jan 2017 Dubai
Management Development for Executives 10 £3,950
(ILM endorsed) 16 Jan 2017 27 Jan 2017 UK
10 £3,950
Business Management and Influencing Skills for 16 Jan 2017 27 Jan 2017 UK
Executive Assistants and Office Managers 10 £3,950
23 Jan 2017 27 Jan 2017 UK
Integrity in Procurement: Skills and Solutions 5 23 Jan 2017 03 Feb 2017 £2,250 UK
(Crown Agents Certificate) 10 £3,950
06 Feb 2017 10 Feb 2017 UK
Forensic Audit 5 06 Feb 2017 10 Feb 2017 £2,250 Ghana
5 £1,250
PPP Procurement and Contract Management 06 Feb 2017 10 Feb 2017 Kenya
5 13 Feb 2017 17 Feb 2017 £1,250 Ghana
FEBRUARY 5 13 Feb 2017 24 Feb 2017 £1,250
PPP Finance and Preparation 10 20 Feb 2017 24 Feb 2017 £3,950 UK
5 20 Feb 2017 24 Feb 2017 £1,250 Kenya
Fundamentals: Pension Scheme Governance and 5 20 Feb 2017 03 Mar 2017 £2,750 Dubai
Regulation 10 £4,450 Dubai
06 Mar 2017 10 Mar 2017
Introduction to PPP Projects 5 06 Mar 2017 24 Mar 2017 £1,250 Kenya
15 06 Mar 2017 10 Mar 2017 £5,750 Dubai
Managing Pensions: Essentials for Trustees 5 06 Mar 2017 17 Mar 2017 £2,250 Dubai
10 £3,950
Risk-Based Internal Auditing 13 Mar 2017 17 Mar 2017 UK
5 13 Mar 2017 17 Mar 2017 £1,250
The Project Life Cycle 5 13 Mar 2017 17 Mar 2017 £2,250 Uganda
5 20 Mar 2017 24 Mar 2017 £2,250 Dubai
Executive Leadership In Action (ILM endorsed) 5 20 Mar 2017 24 Mar 2017 £2,250
5 20 Mar 2017 31 Mar 2017 £1,250 UK
Executive Leadership in Action (ILM endorsed): 10 20 Mar 2017 31 Mar 2017 £4,150 Dubai
Including Coaching for Performance 10 £3,950 Ghana
20 Mar 2017 31 Mar 2017
MARCH 10 £3,950 UK
Introduction to the Procurement Cycle 27 Mar 2017 07 Apr 2017 UK
10 £3,950
The Pensions Masterclass Cycle 27 Mar 2017 07 Apr 2017 UK
10 27 Mar 2017 07 Apr 2017 £3,950
Pension Scheme Fundamentals for the Modern Era 10 £3,950 UK
27 Mar 2017 07 Apr 2017
Responding Strategically to Change: 10 £3,950 UK
Managing Transitions, Leading Improvement 27 Mar 2017 07 Apr 2017 UK
10 £3,950
Fundamentals: Train the Trainer 03 Apr 2017 07 Apr 2017 UK
5 £2,250
Investment of Pension Fund Assets 03 Apr 2017 07 Apr 2017 UK
5 £1,250
Judicial Case Management UK
Pension Scheme Governance and Regulation Sierra
Leone
Introduction to PPP Projects
Effective Management Skills (ILM Certificate)
Dispute Resolution and Negotiation with Employees
and Trade Unions
Essential Project and Programme Management
Skills
Succession Planning and Performance and Talent
Management
Creating Innovative Strategies (ILM endorsed)
Prevention and Forensic Investigation of Fraud and
Corruption
Integrated Financial Management Systems:
Strategy and Implementation
Programme Budgeting and Performance Budgeting
APRIL
Corporate Communications and Working with the
Media
The Project Life Cycle
88 W: www.crownagents.com/training E: [email protected]
Course Duration Start Finish Price Location
(days) (£)
Fundamentals: Investment of Pension Fund Assets 5 03 Apr 2017 07 Apr 2017 Kenya
Contract Management 5 24 Apr 2017 28 Apr 2017 £1,250 Uganda
Banking Strategy: Evolution and Development in 5 24 Apr 2017 28 Apr 2017 £1,250
Emerging Markets £2,250 UK
Monitoring and Audit of Procurement Performance 5 24 Apr 2017 28 Apr 2017
MAY £2,250 UK
Becoming an Inspirational Leader (ILM endorsed) 10 01 May 2017 12 May 2017
Best Practice Financial Management and Reporting 10 01 May 2017 12 May 2017 £3,950 Dubai
on IPSAS and IFRS® Standards £3,950 Dubai
Fundamentals: Business Management and 5 08 May 2017 12 May 2017
Influencing Skills for Executive Assistants and Office £1,250 Kenya
Managers 5 08 May 2017 12 May 2017
The Project Life Cycle 5 08 May 2017 12 May 2017 £1,250 Ghana
Evaluation and Impact Assessment of Policies and £2,250 UK
Projects 5 08 May 2017 12 May 2017
eProcurement: Making it Work 10 15 May 2017 26 May 2017 £2,250 UK
Public Financial Management: Issues and Solutions 10 15 May 2017 26 May 2017 £3,950 Dubai
Results-Based Monitoring and Evaluation 10 15 May 2017 26 May 2017 £3,950 USA
Strategic Financial Management and Effective £3,950
Budget Execution 10 15 May 2017 26 May 2017 UK
Delivering Good Governance in Practice 10 15 May 2017 26 May 2017 £3,950
Managing the Procurement Cycle 10 15 May 2017 26 May 2017 £3,950 UK
Managing Pensions in a Development Environment 10 15 May 2017 26 May 2017 £3,950 UK
Effective Management Skills (ILM Certificate) 5 22 May 2017 26 May 2017 £4,150 USA
PPP Contract Negotiation Skills £1,250 UK
JUNE 5 05 Jun 2017 09 Jun 2017 Nigeria
Introduction to PPP Projects 5 05 Jun 2017 09 Jun 2017 £1,250
The Project Life Cycle 5 05 Jun 2017 09 Jun 2017 £1,250 Uganda
Executive Leadership in Action (ILM endorsed) 10 05 Jun 2017 16 Jun 2017 £2,750 Nigeria
Executive Leadership In Action (ILM endorsed): £4,450
Including Coaching for Performance 10 05 Jun 2017 16 Jun 2017 UK
Governance, Risk and Assurance 5 12 Jun 2017 16 Jun 2017 £3,950 UK
Fundamentals: Pension Scheme Governance and £1,250
Regulation 5 12 Jun 2017 16 Jun 2017 UK
Writing and Delivering Speeches with Impact 10 12 Jun 2017 23 Jun 2017 £2,250 Kenya
The Complete Policy Maker 5 12 Jun 2017 16 Jun 2017 £3,950
Evidence Based Policy-Making: Analysis and Use of £2,250 UK
Evidence 10 12 Jun 2017 23 Jun 2017 UK
Treasury Management 5 19 Jun 2017 23 Jun 2017 £3,950 UK
Writing Effective Reports and Reviews 5 19 Jun 2017 23 Jun 2017 £2,250
Renewable Energy Technologies Masterclass 5 19 Jun 2017 23 Jun 2017 £2,250 USA
Fundamentals: Investment of Pension Fund Assets 5 19 Jun 2017 23 Jun 2017 £1,250 UK
Fundamentals: Train the Trainer 5 19 Jun 2017 23 Jun 2017 £1,250 UK
Leading and Implementing an Effective Governance £2,250 Kenya
Framework 15 19 Jun 2017 07 Jul 2017 Ghana
The Complete Legislative Drafter 5 19 Jun 2017 23 Jun 2017 £5,750 UK
Translating Policy into Legislation 5 26 Jun 2017 30 Jun 2017 £2,250
Supply Chain Management 10 26 Jun 2017 07 Jul 2017 £2,250 UK
Legislative Drafting: Essential Skills £3,950 UK
JULY 20 03 Jul 2017 28 Jul 2017 UK
The Complete HR Professional 5 03 Jul 2017 07 Jul 2017 £6,950 UK
Managing the HR Function £2,250
UK
W: www.crownagents.com/training E: [email protected] UK
89
Course Duration Start Finish Price Location
(days) (£)
Contract Management 5 03 Jul 2017 07 Jul 2017 Kenya
Introduction to the Procurement Cycle 5 10 Jul 2017 14 Jul 2017 £1,250 Ghana
Recruitment and Selection 5 10 Jul 2017 14 Jul 2017 £1,250
Mobile Money and Agency Banking 5 10 Jul 2017 14 Jul 2017 £2,250 UK
Transforming Public Service Delivery 10 10 Jul 2017 21 Jul 2017 £2,250 UK
Succession Planning and Performance and Talent 10 17 Jul 2017 28 Jul 2017 £3,950 UK
Management £3,950 UK
ICT Strategy, Governance and Project Management 10 17 Jul 2017 28 Jul 2017
Becoming an Inspirational Leader (ILM endorsed) 10 17 Jul 2017 28 Jul 2017 £3,950 UK
PPP Procurement and Contract Management 10 17 Jul 2017 28 Jul 2017 £3,950 Singapore
PPP Contract Negotiation Skills 5 24 Jul 2017 28 Jul 2017 £3,950
Fundamentals: Pension Scheme Governance and 5 24 Jul 2017 28 Jul 2017 £1,250 UK
Regulation £1,250 Uganda
Business Management and Influencing Skills for 10 31 Jul 2017 11 Aug 2017 Kenya
Executive Assistants and Office Managers £3,950
Fundamentals: Business Management and 5 31 Jul 2017 04 Aug 2017 Singapore
Influencing Skills for Executive Assistants and Office £1,250
Managers 20 31 Jul 2017 25 Aug 2017 Ghana
The Development Project Toolkit 10 31 Jul 2017 11 Aug 2017 £6,950
Project Management of Development Projects £3,950 UK
(PMD Pro Certificate) 5 07 Aug 2017 11 Aug 2017 UK
AUGUST 5 07 Aug 2017 11 Aug 2017 £1,250
Introduction to the Procurement Cycle 10 07 Aug 2017 18 Aug 2017 £1,250 Uganda
Fundamentals: Investment of Pension Fund Assets 10 07 Aug 2017 18 Aug 2017 £3,950 Nigeria
Risk Management in Financial Services 15 07 Aug 2017 25 Aug 2017 £3,950
The L&D and Training Toolkit: 10 day option 5 07 Aug 2017 11 Aug 2017 £5,750 UK
The L&D and Training Toolkit: 15 day option 5 14 Aug 2017 18 Aug 2017 £2,250 UK
Managing the L&D Function 10 14 Aug 2017 25 Aug 2017 £2,450 UK
Train the Trainer (LPI certified): 5 day option 10 14 Aug 2017 25 Aug 2017 £4,150 UK
Train the Trainer (LPI certified): 10 day option £4,150 UK
Effective Procurement Strategies for Senior 10 14 Aug 2017 25 Aug 2017 UK
Executives (Crown Agents Certificate) £3,950 UK
Management Development for Executives (ILM 10 14 Aug 2017 25 Aug 2017
endorsed) 14 Aug 2017 25 Aug 2017 £4,150 USA
Financial Management of Development Projects £3,950
21 Aug 2017 25 Aug 2017 UK
Integrated Border Management: Enhanced Customs 10 21 Aug 2017 25 Aug 2017 £1,250 UK
and Immigration Services 21 Aug 2017 01 Sept 2017 £2,250
5 £3,950 Kenya
Managing Pensions: Essentials for Trustees 5 04 Sep 2017 08 Sep 2017 UK
10 04 Sep 2017 08 Sep 2017 £2,250 USA
Customer Service Excellence £2,250
5 04 Sep 2017 15 Sep 2017 UK
Strategic HR: Aligning with the Corporate Vision 5 04 Sep 2017 15 Sep 2017 £3,950 UK
£3,950
SEPTEMBER 10 04 Sep 2017 22 Sep 2017 UK
Monitoring and Audit of Procurement Performance 10 04 Sep 2017 08 Sep 2017 £5,750 Singapore
11 Sep 2017 15 Sep 2017 £2,250
Corporate Communications and Working with the 15 11 Sep 2017 15 Sep 2017 £2,250 UK
Media 5 £1,250 UK
5 UK
Risk-Based Internal Auditing 5 Kenya
Strategic Financial Management and Effective
Budget Execution
The Pensions Masterclass Cycle
Pension Scheme Fundamentals for the Modern Era
Investment of Pension Fund Assets
Fundamentals: Train the Trainer
90 W: www.crownagents.com/training E: [email protected]
Course Duration Start Finish Price Location
(days) (£)
Leading and Implementing an Effective Governance 5 11 Sep 2017 15 Sep 2017 Dubai
Framework £2,250
Writing and Delivering Speeches with Impact 5 11 Sep 2017 15 Sep 2017 Dubai
Creating Innovative Strategy (ILM endorsed) 10 11 Sep 2017 22 Sep 2017 £2,250 UK
Treasury Management 10 11 Sep 2017 22 Sep 2017 £3,950 UK
Pension Scheme Governance and Regulation 5 18 Sep 2017 22 Sep 2017 £3,950 UK
Writing Effective Reports and Reviews 5 18 Sep 2017 22 Sep 2017 £2,250 UK
Women in Leadership 10 18 Sep 2017 29 Sep 2017 £2,250 UK
Contract Management 5 25 Sep 2017 29 Sep 2017 £3,950
£1,250 Sierra
OCTOBER 5 02 Oct 2017 06 Oct 2017 Leone
Executive Leadership in Action (ILM endorsed) 10 02 Oct 2017 13 Oct 2017 £2,750
£4,450 Singapore
Executive Leadership In Action (ILM endorsed): 5 02 Oct 2017 06 Oct 2017 Singapore
Including Coaching for Performance 10 02 Oct 2017 13 Oct 2017 £2,250
10 02 Oct 2017 13 Oct 2017 £3,950 UK
PPP Finance and Preparation £3,950 Singapore
10 02 Oct 2017 13 Oct 2017
Programme Budgeting and Performance Budgeting 5 09 Oct 2017 13 Oct 2017 £3,950 UK
5 09 Oct 2017 13 Oct 2017 £2,250
Responding Strategically to Change: 5 09 Oct 2017 13 Oct 2017 £2,250 UK
Managing Transitions, Leading Improvement £2,250 UK
10 09 Oct 2017 20 Oct 2017 Dubai
Results-Based Monitoring and Evaluation £4,150 UK
5 16 Oct 2017 20 Oct 2017
Judicial Case Management £2,250 UK
5 16 Oct 2017 20 Oct 2017
Managing the HR Function 10 16 Oct 2017 27 Oct 2017 £2,250 USA
10 16 Oct 2017 27 Oct 2017 £3,950
Evaluation and Impact Assessment of Policies and 10 16 Oct 2017 27 Oct 2017 £3,950 Dubai
Projects 5 23 Oct 2017 27 Oct 2017 £3,950 UK
5 23 Oct 2017 27 Oct 2017 £2,250 UK
Integrity in Procurement: Skills and Solutions £1,250 UK
(Crown Agents Certificate) 5 23 Oct 2017 27 Oct 2017 USA
10 23 Oct 2017 03 Nov 2017 £1,250
Banking Strategy: Evolution and Development in £4,150 Nigeria
Emerging Markets 10 23 Oct 2017 03 Nov 2017
£3,950 Ghana
Recruitment and Selection 10 06 Nov 2017 17 Nov 2017 UK
15 06 Nov 2017 24 Nov 2017 £3,950
Transforming Public Service Delivery 5 06 Nov 2017 10 Nov 2017 £5,750 Singapore
10 06 Nov 2017 17 Nov 2017 £2,250
Public Financial Management: Issues and Solutions £3,950 UK
10 06 Nov 2017 17 Nov 2017 UK
International Tax and Transfer Pricing £3,950 UK
10 06 Nov 2017 17 Nov 2017 UK
Mobile Money and Agency Banking 20 06 Nov 2017 01 Dec 2017 £3,950
10 06 Nov 2017 17 Nov 2017 £6,950 UK
Fundamentals: Business Management and £3,950
Influencing Skills for Executive Assistants and Office UK
Managers UK
UK
Contract Management
Effective Procurement Strategies for Senior
Executives (Crown Agents Certificate)
Integrated Financial Management Systems:
Strategy and Implementation
NOVEMBER
The L&D and Training Toolkit: 10 day option
The L&D and Training Toolkit: 15 day option
Managing the L&D Function
Dispute Resolution and Negotiation with Employees
and Trade Unions
Best Practice Financial Management and Reporting
on IPSAS and IFRS® Standards
Delivering Good Governance in Practice
The Development Project Toolkit
Project Management of Development Projects
(PMD Pro Certificate)
W: www.crownagents.com/training E: [email protected] 91
Course Duration Start Finish Price Location
(days) (£)
The Complete Policy Maker 10 06 Nov 2017 17 Nov 2017 UK
Evidence Based Policy-Making: Analysis and Use of 5 06 Nov 2017 10 Nov 2017 £3,950 UK
Evidence £2,250
Translating Policy into Legislation 5 13 Nov 2017 17 Nov 2017 UK
Becoming an In irational Leader (ILM endorsed) 10 13 Nov 2017 24 Nov 2017 £2,250 UK
ICT Strategy, Governance and Proje Management 10 13 Nov 2017 24 Nov 2017 £3,950 UK
Prevention and Forensic Inve igation of Fraud and 10 13 Nov 2017 24 Nov 2017 £3,950 UK
Corruption £3,950
The Complete Legislative Dra er 15 13 Nov 2017 01 Dec 2017 UK
Train the Trainer (LPI certified): 5 day option 5 13 Nov 2017 17 Nov 2017 £5,750 UK
Train the Trainer (LPI certified): 10 day option 10 13 Nov 2017 24 Nov 2017 £2,450 UK
PPP Contra Negotiation Skills 5 20 Nov 2017 24 Nov 2017 £4,150 Kenya
Supply Chain Management 5 20 Nov 2017 24 Nov 2017 £1,250 UK
Financial Management of Development Proje s 10 20 Nov 2017 01 Dec 2017 £2,250 UK
Legislative Dra ing: Essential Skills 10 20 Nov 2017 01 Dec 2017 £4,150 UK
Managing Pensions in a Development Environment 10 20 Nov 2017 01 Dec 2017 £3,950 Singapore
Strategic HR: Aligning with the Corporate Vision 10 20 Nov 2017 01 Dec 2017 £3,950 UK
Risk Management in Financial Services 10 20 Nov 2017 01 Dec 2017 £3,950 UK
DECEMBER £3,950
Managing Pensions: Essentials for Tru ees 5 04 Dec 2017 08 Dec 2017 Uganda
Creating Innovative Strategies (ILM endorsed) 10 04 Dec 2017 15 Dec 2017 £1,250 Singapore
Managing the Procurement Cycle 10 04 Dec 2017 15 Dec 2017 £3,950
E e ive Management Skills (ILM Certificate) 10 04 Dec 2017 15 Dec 2017 £3,950 Dubai
Management Development for Executives (ILM 10 04 Dec 2017 15 Dec 2017 £4,150 Dubai
endorsed) £3,950
Governance, Risk and Assurance 10 04 Dec 2017 15 Dec 2017 UK
Integrated Border Management: Enhanced Cu oms 10 04 Dec 2017 15 Dec 2017 £3,950
and Immigration Services £3,950 USA
Cu omer Service Excellence 5 11 Dec 2017 15 Dec 2017 UK
eProcurement: Making it Work 5 11 Dec 2017 15 Dec 2017 £2,250
Forensic Audit 5 11 Dec 2017 15 Dec 2017 £2,250 UK
£2,250 UK
UK
Disclaimer: We reserve the right to cancel or alter details of our advertised courses, facilities and course dates where
circum ances beyond our control necessitate such changes or where the number of enrolments is not su cient to operate a
course(s) viably. All information, dates and prices are corre at the time of printing but are subje to change without notice.
Please check our website for late course information: www.crownagents.com/training
92 W: www.crownagents.com/training E: [email protected]
Crown Agents Limited
Regi ered in England and Wales No. 3259922
St Nicholas House, St Nicholas Road
Su on, Surrey SM1 1EL
United Kingdom
T: +44 (0)20 8710 6655
The words you are searching are inside this book. To get more targeted content, please make full-text search by clicking here.
Crown Agents Directory page turner
Discover the best professional documents and content resources in AnyFlip Document Base.
Search