CUCKOO Brand Book

1

Welcome!

Call us visionaries. Call us your Healthy Home Creator.

Our goal at CUCKOO International is to challenge the boundaries of living spaces, completing every
home with holistic Healthy Home solutions that are Beyond Standards.

Everything we do is dedicated to a single cause – to elevate people’s living standards by creating an
innovative space that is truly safe.

More importantly, we want to create a healthier space that you truly deserve – a comforting space where
you can truly call home.

With our 4 key Healthy Home pillars and brands, we welcome you home.

Healthy Home Creator
#SAMASAMA A Healthier Home

Healthy Healthy Healthy Healthy
Appliances Living Lifestyle Home Care

2

HEALTHY HOME CREATOR

As one of Malaysia’s leading Healthy Home brands, our focus lies in pioneering inventive Healthy Home solutions,
curating living spaces with diverse and holistic Healthy Home products and services that are Beyond Standards.

A creator of healthier homes, we are supported by 4 key Healthy Home pillars –

Healthy Healthy Healthy Healthy
Appliances Living Lifestyle Home Care

Each pillar features a different brand with different types of products and services, catering to different aspects of a
Healthy Home.

As a Healthy Home Creator, we have made a positive impact on more than 4 million household users over the past few
years and this is only the beginning.

OUR DNA Mission Vision

Philosophy To become the No.1 • To go Beyond Standards in all
Healthy Home Creator in Asia. that we do.
In our quest to deliver satisfaction
to our customers, and to enable • To bring happiness and wellness
our users to have confidence in our to every single user.
brands, products, and services, we
have ingrained the ‘Beyond Standards’ • To grow the company organically
and to become a socially
philosophy into all that we do. responsible organisation.

US IN NUMBERS

A household name with 6 1million+

100% consecutive years accumulated customers
awareness in Korea of record-setting revenues as of 2020

A CUCKOO A CUCKOO 2020 Revenue Empowered
Rice Cooker 2019
is sold RM1bil+ 4.3million+
is sold every 2018 RM910mil+ household users in Malaysia
2017 to live healthier & happier
every 1 RM430mil+
2016 RM190mil+ 610+
10 minute
seconds 2015 RM70mil+ 3
RM13mil+
CUCKOO Malaysia is the Regional Hub 2014
for CUCKOO counterparts (Oct-Dec) RM880k+

in South East Asia

* Figures as of May 2021

OUR GROWTH JOURNEY

HEALTHY
HOME
CREATOR

2020 2019

CUCKOO International launched 1 CUCKOO International
WonderLab and WonderKlean, celebrated its 5th Anniversary.

positioned itself as a 2 CUCKOO International’s
Healthy Home Creator. Distribution Centre and

new Call Centre was established.

2017 CUCKOO International
officially became the
CUCKOO Indonesia was established Southeast Asian hub.
by CUCKOO International (Malaysia)
2018
and CUCKOO Electronics (Korea).

2016 2014
1 CUCKOO Brunei was founded by
CUCKOO International,
Mr Wong Kim Guan. CUCKOO Korea’s first
2 CUCKOO Singapore was founded overseas joint venture

by Mr Hoe Kian Choon (KC Hoe). company was founded by
Mr Hoe Kian Choon (KC Hoe).

Moving Forward

First Five Years CUCKOO International positions itself
as a Healthy Home Creator for all,
Establishing CUCKOO International’s
presence in the region as a Healthy introducing innovative & Beyond Standards
Healthy Home offerings to empower more
Home Appliance brand.
people to live healthier and happier.

4

AN AWARD-WINNING BRAND

Reader’s Digest Trusted The BrandLaureate WeCare Award HR Asia Award HR Excellence Awards
Brands Award World Halal BestBrands HR Asia’s Most Caring HR Asia’s Best Companies 2020
Companies Award 2020
GOLD Award 2021 To Work For In Asia BRONZE
Water Purifier Category 2019-2020 Excellence In
Consumer - Employer Branding
2017-2021 Water Purifier Category

5 Consecutive Years

CXP Best Customer Asia Pacific Enterprise Frost & Sullivan Asia-Pacific Frost & Sullivan Asia-Pacific Frost & Sullivan
Experience Awards Awards (Regional Edition) Best Practices Awards Best Practices Awards Malaysia Home Water Filter Growth

2020 Winner Inspirational Brand Award Malaysia Home Water Filter Malaysia Home Air Purifier Excellence Leadership Award
Customer Value Leadership Product Line Strategy 2017-2018

Award 2019-2020 Leadership Award 2020

The BrandLaureate The BrandLaureate Sin Chew Business Superbrands Malaysia Muslim World Entrepreneur
Awards Awards Excellence Awards 2018 Development Award
(MWEDA) 2018
BestBrands Awards Brandpreneurship Awards • Product Excellence Award Water Purifier Category
2015-2019 2017-2018 • Business Service Excellence Award Best Mweda

2021 Korea Best Brand 2017 Korea Prestige 2016 Energy Winner NBCI World Class
Awards Brand Awards Awards (National Brand Product of Korea
Competitiveness Index) Ministry of Trade, Industry
Water Purifier / Water Purifier / Grand Prize and Energy (Korea)
Air Purifier Category Air Purifier Category Rice Cooker / Ranked No.1 (2008 – 2021)
Air Purifier Category Ministry of Trade, Industry Nominated 14 Consecutive Years

and Energy (Korea)

14 Consecutive Years

Korea Excellent Service Good Design 2014 KSSI NCSI NSF International Halal Certification
Quality Certification Ministry of Trade, Industry (Korea Sales Service (National Customer
Satisfaction Index) Satisfaction Index)
Ministry of Trade, Industry and Energy (Korea)
and Energy (Korea) Ranked No.1 Ranked No.1
Nominated 11 Times Water Purifier Category Rice Cooker Category
Nominated 11 Consecutive Years
7 Consecutive Years

5

Healthy Appliances
Page 6 – 44

Healthy Living
Page 45 – 50
Healthy Home Care
Page 51 – 62

6

Healthy Appliances

BEYOND BEYOND
Drinking Water Good Taste

BEYOND BEYOND
Fresh Air Convenience

BEYOND BEYOND
Clean Water Standard Service

Every person in this world is constantly searching
for ways to improve their standards of living, the
quest for a better quality of life never ends. The
Healthy Appliances pillar, powered by CUCKOO,
explores the potentials of creating a healthier home
through technologically advanced inventions.

From water purifiers, outdoor water filter, air
purifiers, multi-cookers to kitchen appliances,
each carefully developed appliance is a symbol of
innovation, a representation of our constant passion
to curate living spaces that are Beyond Standards.

7

PRODUCT CATEGORIES

From our CUCKOO Water Purifiers, Outdoor Water Filter, Air Purifiers, Multi-Cookers to
Kitchen Appliances, each CUCKOO product is carefully crafted to deliver holistic and
exceptional healthy home solutions so more people can live healthier & happier.

Beyond Beyond
Standard Service Convenience

Service unlike others Meal preparation made easier

Beyond Beyond
Fresh Air Clean Water

Fresh, clean & stylish Securing clean water source

8

Beyond
Drinking Water
More than just water
Beyond
Good Taste
Healthy can be tasty

9

BEYOND
DRINKING WATER

More Than Just Water

CUCKOO’s Water Purifiers supply mild alkaline water that is rich in minerals, and free from 99.99%
of harmful bacteria and viruses.
Made possible with the latest technologies, our water is not only clean, safe and healthy, but also
meets the World Health Organization (WHO) standards.
This, truly is, Beyond Drinking Water.
10

WATER STANDARDS

World Health Organization (WHO), All people, whatever their stage of development and their
Guidelines for Drinking-Water Quality, 2nd social and economic conditions, have the right to have
Edition, Volume 2: Health Criteria and Other access to an adequate supply of safe drinking water.

Supporting Information

1 pH6.5 - pH9.5 2 3 4LOW-MINERAL CONTENT DISEASES CAN SPREAD
WATER IS NOT IDEAL THROUGH DRINKING
NO CONTAMINATION OF
HEAVY METALS

DRINKING WATER WATER

WHO’s “The optimum pH will vary in “Demineralised water that “Contamination can occur “Infectious diseases
STANDARDS different supplies according has not been remineralised, within the distribution caused by pathogenic
to the composition of or low-mineral content system through leaching bacteria (E. coli,
water and the nature of the water - in the light of the of chemicals and heavy Salmonella), viruses,
construction materials used absence or substantial lack metals from materials parasites are the
in the distribution system, of essential minerals in it such as pipes, solders/ most common and
but is often in the 6.5-9.5 - is not considered ideal jointing compounds, taps widespread health
range.” drinking water.” and chemicals used in risk associated with
cleaning and disinfection of drinking water.”
distribution systems.”

WHO, Guidelines for Drinking- Frantisek Kozisek, Health Risks WHO, Chapter 4, Guidelines WHO, Chapter 7, Guidelines
Water Quality, 2nd Edition, From Drinking Demineralised for Drinking-Water Quality, 3rd for Drinking-Water Quality,
Volume 2: Health Criteria and Water Edition 4th Edition
Other Supporting Information.

CUCKOO’s MILD ALKALINE MINERAL-RICH FREE OF HEAVY METALS ELIMINATES 99.99% OF
ALKALINE WATER HARMFUL BACTERIA
STANDARDS Dangerous heavy metals AND VIRUSES
CUCKOO Water Purifier such as lead, cadmium
CUCKOO’s water is mild in are designed to dispense and arsenic are filtered by CUCKOO’s state-of-
alkaline. mild-alkaline water that is CUCKOO’s Nano Positive the-art filtration system
rich in minerals. Filter. removes harmful
bacteria and viruses
from the water.

WHY YOU SHOULD CHOOSE CUCKOO WATER PURIFIERS

WATER FILTERS SERVICE TECHNOLOGY

TM TM TM TM

1 Rich in minerals 61 -stage Nano 1 Filter replacement 1 Stainless steel tank
Positive Filtration every 4 months
NO2 heavy System 2 In & Out Electrolysis
metals 2 Electro- and steam Auto Sterilisation
2 Able to retain and sterilisation
3 Mild alkaline water supply minerals 3 Effective even in
(Natural Filter) 153 -point check areas with low water
4 99.99% and maintenance pressures
3 Able to remove heavy
free of bacteria metals 4 Serviced professionally 4 Hot, cold and room
and viruses (Nano Positive Filter) by Natural Doctors and temperature modes
Natural Doctresses
4 No wastage of 4 Energy saving
water

11

TECHNOLOGY BEYOND STANDARDS

CUCKOO’s ever-evolving, state-of-the-art technology focuses on providing everyone with clean,
safe and healthy drinking water.

IN & OUT CUCKOO’s electrolysis sterilisation technology sterilises and cleans your
water purifiers thoroughly.
Auto Sterilisation

OUT Sterilises the faucet, which FAUCET IN
is often contaminated
FAUCET with micro dust & house where water DRAIN TUBE
STERILISATION dust. goes out STERILISATION

Malaysia Book of Records 2018 Sterilises the drain tube to
ensure that your drinking
The First In & Out Auto Electrolytic water is clean from the
Sterilisation System in Water source.
Purifier
DRAIN TUBE
where water
comes in

1 Automatically Sterilise.
2 Timer-setting

sterilisation.

3 Sterilise whenever you
want.

PURIFIER

Technology

ESnaevrgey
Clock

FILTER Next-Generation CLEAN Stainless ENERGY EFFICIENT
TECHNOLOGY Nano Positive Filter TECHNOLOGY Water Tank WATER PURIFIERS

Removes 99.99% of germs • Prevents growth of 1. Minimal Energy
& viruses, through nano germs & bacteria. Consumption
technology.
• High resistance to 2. Energy eye sensor
corrosion & heat. 3. Saves up to 30%

• Sustainable & durable. energy
• Hygienic.

12

6-STAGE NANO POSITIVE FILTRATION SYSTEM

CUCKOO’s 6-Stage Nano Positive Filtration System ensures every ounce of water is full of minerals and safe for drinking.

1STAGE 3-5STAGE

SEDIMENT FILTER NATURAL FILTER
Eliminates impurities
(PATENTED)
2STAGE
Secondary absorption
PRE-CARBON FILTER & mineral eruption
Primary absorption
Removes odours and Mild alkaline water promotes
organic substances. a healthy pH balance for the
body. Abundant amount of
Hydrogen to protect against
Reactive Oxygen Species
(ROS).

6STAGE

NANO POSITIVE FILTER
(PATENTED)

- Eliminates 99.99% of
bacteria and viruses.

- Removes harmful substances,
especially heavy metals, algae,
fungi, while good minerals are
preserved

BEYOND - The positively charged electric
DRINKING WATER collector absorbs harmful
substances that are negatively
charged.

ANALYSIS OF CUCKOO’S WATER & OTHER TYPES OF WATER

Boiled Water Micro-Filtration Ultra-Filtration Reverse Osmosis CUCKOO
- -
Eliminates Heavy Metals -
Contains Minerals - - -
Mild Alkaline -
-
Eliminates Bacteria - -
Eliminates Viruses
Eliminates Chemical Toxins

13

TANKLESS
DESIGN

PRINCE TOP

Elegant and sophisticated.
Adorned in regal Rose Gold,
PRINCE TOP’s contemporary
and compact design allows
direct-from-the-source water
heating. Perfect for those
seeking simplicity with an
added touch of sophistication!

MARVEL

A space-saving design, Marvel is
perfectly designed to make clean
and healthy drinking water accessible
anywhere! From offices to your home,
you can enjoy clean and healthy
drinking water wherever, whenever
with just one touch.

14

THE
ROYAL RANGE

Meet the Queen! The perfect Amazingly Versatile. King Top
company to large offices is the first mild alkaline water
and families, QUEEN STAND purifier that features both
is designed to deliver both room temperature and cold
quantity and quality. Drink water. The choices are in your
big, drink happy. hands, choose freely and drink
like a King!
QUEEN STAND
KING STAND

15

ICONIC
DESIGNS

Sleek & Chic. Icon will be Eyeing for something
an iconic addition to your comprehensive and yet
living space with a design simple? Iris Top is a touch-
that features CUCKOO’s enabled mild alkaline water
revolutionary In & Out purifier with 13 temperature
Electrolytic Sterilisation. settings. Get ready to
welcome a look that is
ICON incredibly sleek!

IRIS TOP

16

CONTEMPORARY
MIX

Meet a design where
quality meets style. Taking
minimalistic design to its
limit, XCEL is a lightweight
powerhouse that will
seamlessly blend into your
kitchen design.

XCEL

From hot to cold, Do you enjoy a cup of hot
Fusion TOP features a beverage to start your day
family-friendly design, and end your day right? Meet
carefully crafted to fit VIVID, the water purifier with
any home! the biggest hot water tank in
town! Hot coffee? Hot tea? No
FUSION TOP problem!

VIVID

17

WATER PURIFIER SPECIFICATIONS

W
D

H

MODEL PRINCE TOP MARVEL QUEEN STAND KING TOP ICON
Weight (kg)
Dimensions (W x D x H) mm 10.5 3.4 28.6 13.6 20.5
170x468x408 135x379x367 360x496x1350 220x492x490 260x490x508
Filtration Type
Nano Positive Nano Positive Nano Positive Nano Positive Nano Positive
Filtration System Filtration System Filtration System Filtration System Filtration System

Sediment Filter 4 Months 4 Months 4 Months 4 Months 4 Months
Pre-Carbon Filter - - 8 Months
Filter Natural Filter 12 Months 8 Months 8 Months
Replacement Nano Positive Filter 4 Months* 8 Months* 12 Months
Period 8 Months* 12 Months* Hot & Cold 12 Months 12 Months
Temperature Settings
Smart Temperature 40°C, 50°C, 60°C, - (5 Hot Water Levels, 12 Months 12 Months
70°C, 80°C 5 Cold Water Levels) 7 Temperature 13 Temperature Settings

2.5ℓ Settings (5 Hot Water Levels,
(Cold Water 3 Room Water Levels,
5 Cold Water Levels)
Levels)

Cold 1.0ℓ 2.0ℓ

Tank Capacity Purified (Room Direct Flow Direct Flow 7.6ℓ 0.3ℓ 1.8ℓ
/ Direct Flow Temperature) 14.5w
- - - -
Warm Direct Flow 4.0ℓ 1.0ℓ 1.4ℓ
120w 100w 100w
Hot 100w 500w 300w 350w
2350w
Power Cold
Consumption Hot

Antibacterial Stainless Steel --
Water Tank

Child Lock

In & Out Electrolysis Auto ---
Sterilisation System

Voice Navigation (English, Malay - -- (English, Malay
Other Feature(s) and Mandarin) and Mandarin)

Water Leaking Mood Light Water-Level Cold Water Mood Light,
Prevention System, Indicator, Water Temperature Energy-Eye Sensor,
Auto Sterilisation
Temperature, Knob Auto Sterilisation
Energy-Eye Sensor

* PRINCE TOP & MARVEL use Natural Plus & Nano Positive Plus Filters.

18

MODEL IRIS TOP XCEL FUSION TOP VIVID
Weight (kg)
Dimensions (W x D x H) mm 15.5 14.1 16.5 7.9
260x490x508 220x502x490 260x480x500 220x512x490
Filtration Type
Nano Positive Nano Positive Nano Positive Nano Positive
Filtration System Filtration System Filtration System Filtration System

Sediment Filter 4 Months 4 Months 4 Months 4 Months
Pre-Carbon Filter
Filter Natural Filter 8 Months 8 Months 8 Months 8 Months
Replacement Nano Positive Filter
Period 12 Months 12 Months 12 Months 12 Months

12 Months 12 Months 12 Months 12 Months

Smart Temperature 13 Temperature Settings Adjustable Room Hot Water (85°C – 88°C) Hot Water Level Indicator
(5 Hot Water Levels, Temperature, Slightly & Cold Water (3 Levels)
3 Room Water Levels, Cold, Room, Slightly Hot (4°C to 7°C)
5 Cold Water Levels) Level 1 (35.5°C - 74°C)
Level 2 (74°C - 82°C)
Level 3 (82°C - 90°C)

Cold 2.0ℓ 1.0ℓ 2.0ℓ -

Tank Capacity Purified (Room 1.8ℓ 0.3ℓ 1.8ℓ -
/ Direct Flow Temperature)

Warm - - - 1.3ℓ
1.4ℓ 1.0ℓ 1.4ℓ 5.3ℓ
Hot 100w 100w 100w
350w 300w 350w -
Power Cold 800w
Consumption Hot

Antibacterial Stainless Steel
Water Tank

Child Lock

In & Out Electrolysis Auto - - --
Sterilisation System - -

Voice Navigation Digital Clock Display - --

Rapid Filling of
Warm Water,
Other Feature(s) - Fast Heating (5.3L)

within 20-30 minutes

19

20

21

22

23

BEYOND
FRESH AIR

Fresh, Clean and Stylish

Fresh, clean and stylish - CUCKOO’s Air Purifiers offer the perfect balance between the three. Made
possible with state-of-the-art technologies, CUCKOO’s Air Purifiers purify the air from everything
harmful and unpleasant, such as pollen, haze, fine dust, bad odours, and even bacteria!
This, truly is, Beyond Fresh Air.
24

AIR QUALITY Over the past decade, Malaysia has experienced industrial
growth and urbanisation…This process benefited the
New Straits Times, ‘We’re Unaware That Air economy. However, as a consequence, human activities
Pollution Is A Silent Killer’, emit particulates and gasses that pollute the air. To make
things worse, the polluted air has been proven to correlate
Article dated August 29, 2019 with human health, which subsequently degrades the
quality of life.

POLLUTANTS IN THE ATMOSPHERE

01 Carbon dioxide (CO2) 04 Odours

Emitted by the From garbage, sewage,
burning of fossil fuels and industrial processes

02 Carbon 05 Ammonia
monoxide (CO)
Emitted mainly
Mostly emitted from by agricultural waste
vehicle exhaust

03 Chlorofluorocarbons 06 Particulate
(CFCs) matter (PM)

Emitted from products Fine particles
such as air conditioners, suspended in air which are
refrigerators, aerosol harmful especially to those
sprays, etc. suffering from asthma

CUCKOO AIR PURIFIERS ARE PERFECT FOR

People with People with Moms People living People who
Asthma and pets and babies in places with want fresh air
respiratory Poor Air Quality
(Air Pollutant Index
diseases [API] above 100)

25

TECHNOLOGY BEYOND STANDARDS

Breathe easy with CUCKOO’s range of exceptional air purifiers that are equipped with the latest technologies to filter
particles as small as PM2.5 and remove up to 99.9% of toxic substances with the CUCKOO Plasma Ioniser.

CUCKOO’S 7-STAGE FILTRATION SYSTEM

With the 7-stage filtration system, air is perfected through the removal of dust and bacteria in the air.

STAGE 1 STAGE 2 STAGE 3 STAGE 4-7
Pre-Filter
Harmful Gas Deodorisation 4-In-1 Ultra
Filter Filter PM2.5 Filter

FILTER TYPE FUNCTION LIFE SPAN CLEAN /
REPLACE

Stage 1 Pre-Filter Eliminates large dust and animal hair 2 weeks Clean
Replace
Stage 2 Harmful Gas Filter* Eliminates sulfur dioxide and 4 months Replace
nitrogen dioxide
Replace
Stage 3 Deodorisation Filter** Eliminates ammonia, acetaldehyde, 12 months
acetic acid, harmful gases and
(Granular Activated Carbon***) unpleasant odours

Stage 4-7 Ultra PM2.5 Filter Eliminates micro dust and haze particles as 12 months
(Anti-Bacteria) small as 2.5 micrometers (PM2.5)

Ultra PM2.5 Filter
(Anti-Mold)

Ultra PM2.5 Filter
(Anti-Virus)

Ultra PM2.5 Filter
(Allergen Filter)

* The CUCKOO C Model & C+ Model Air Purifiers use the Harmful Gas Easy Filter, while the CUCKOO B Model uses the Harmful Gas Relax Filter.
** The CUCKOO D Model Air Purifier uses Allergen Filter with 4 months life span.
***Granular Activated Carbon can only be found in the CUCKOO B Model Deodorisation Filter.

CUCKOO’s Air Purifiers also include a self-developed filter - the Ultra PM2.5 Filter.
Tested and certified by Universiti Putra Malaysia (UPM), the filter effectively
removes 99.77% to 99.95% of dust in the air.

What is PM?

PM stands for particulate matter - tiny particles suspended in the air. When inhaled,

the particles would enter our respiratory system or bloodstream, causing serious

health problems. PM are usually tracked as one of the main criteria affecting our air

quality, especially during haze.

PM 2.5

Our filter removes very fine inhalable particles with diameters Human hair
that are generally 2.5 micrometres and smaller – PM2.5. 50-70μm.
PM 10
How small is PM2.5? Think about a single strand of hair, from
your head. PM2.5 is almost 30 times SMALLER than an average Size comparisons
strand of human hair (70 micrometres in diameter).

26

CUCKOO PLASMA IONISER (CPI BACTERIOSTATIC)

CUCKOO’s bacteriostatic technology has the function to remove the negative charge in air’s
content to maintain a fresh and pure breeze for everyone.

ENERGY FUTURISTIC CERTIFIED WITH
EFFICIENT CHARACTERISTICS CA MARK FROM KACA

CUCKOO Plasma Ioniser Air Futuristic features Certified with the Clean Air mark
Purifiers are designed to operate such as voice from the Korea Air Cleaning
navigation Association (KACA) for its
using 50% less power without efficiency
compromising efficiency and a smart timer

Generates Absorbs and Generates
oxygen and destroys toxic harmless and
hydrogen to substances purified air
seize toxic
substances

In summary, the CUCKOO Plasma Ioniser uses negatively charged ions to neutralise the positively
charged ions (toxic substances) in the air to keep the air clean and safe.

TEST RESULT 100% 99.9% 99.8%
OF FILTRATION & removal removal
BACTERIOSTATIC 80%
FUNCTION PNEUMONIA MRSA PSEUDOMONAL
60% TOXINS

40%

20%

0% SALMONELLA STAPHYLOCOCCUS
COLON

27

10 EXCEPTIONAL OPERATING MODES

AUTO STERILISATION TURBO BABY ROOM CARE
MODE MODE MODE MODE MODE

Detects air quality and Turns on CUCKOO Increases fan speed Dims light and Adjusts fan speed
adjusts air purification Plasma Ioniser to drastically to speed up decreases volume according to room size
settings automatically
sterilise air air purification

YELLOW DUST ENERGY REPEAT LOCK FILTER REPLACEMENT
MODE EYE MODE MODE MODE INDICATOR

Filters factory fumes Auto senses darkness Operates according to Locks buttons Indicates need for
and haze particles and dims light time settings and modes filter change

(Energy saving function)

AIR QUALITY DISPLAYED IN REAL-TIME WITH SMART DUAL-SENSORS

01 THROUGH 02 BY 03 THROUGH VOICE
COLOUR CONTAMINATION GUIDE
INDICATOR FIGURE

LEVEL 1 (Blue) LEVEL 2 (Teal) LEVEL 3 (Green)
Good Moderate Moderate

LEVEL 4 (Yellow) LEVEL 5 (Purple) LEVEL 6 (Red)
Bad Bad Very Bad

28

BOUNDLESS
PURIFIED AIR

Go beyond the distance

with the CUCKOO B Model

Cordless Air Purifier that

could last 8 hours per charge!

Kitchen, living room,

bedroom or office? No

problem. Get purified air in

any room and at any corner!

B MODEL CORDLESS

Need purified air?
Looking for a humidifier?
You’re looking at the right
model. CUCKOO C+ Model
Air Purifier and Humidifier
gives the best of both air -
purified and humidified!

C+ MODEL

Designed to offer optimum
air circulation, CUCKOO
C Model Air Purifier is the
gateway to clean, breezy air!

C MODEL

29

TCHLEEAN Intelligently built to offer
RBORYEAELZYRANGE 360° purified air with HUGE
coverage. Now, you can work
& breathe pure, fresh air even
in the biggest offices.

D MODEL

Your Beyond Standards
clean air provider anywhere,
everywhere!

AIR Q

30

AIR PURIFIERS SPECIFICATIONS

W
D

H

MODEL B MODEL CORDLESS C MODEL C+ MODEL D MODEL AIR Q
0.13
Weight (kg) 10.8 7.4 9.2 11
76 x 76 x 99.5
Dimensions (W x D x H) mm 452 x 236 x 630 430 x 276 x 550 430 x 276 x 550 396 x 396 x 755 Car / Indoor

Recommended Coverage Area 40.5m2 / 435.94ft2 37.4m2 / 402.57ft2 37.4m2 / 402.57ft2 66m2 / 710.42ft2 1.6W
Power Consumption 35W 33W 25W 65W -
Humidifying Capability - - - -
300ml/h -

Water Tank Size - - 2.5L - -
Charging Time About 3 hours - - -
Sensors (8 hours usage) Fine Dust Fine Dust -
Modes Sensor Fine Dust Sensor
Gas Sensor Sensor CUCKOO
Filters & Fine Dust Sensor Plasma Ioniser

9 Modes 10 Modes 10 Modes 10 Modes Plasma
Ioniser
1. Auto Mode 1. Auto Mode 1. Auto Mode 1. Auto Mode System
2. Baby Mode 2. Baby Mode 2. Baby Mode 2. Baby Mode
3. Lock Mode 3. Lock Mode 3. Lock Mode 3. Lock Mode
4. Repeat Mode 4. Repeat Mode 4. Auto Humidity Mode 4. Repeat Mode
5. Energy Eye Mode 5. Energy Eye Mode 5. Repeat Mode 5. Energy Eye Mode
6. Turbo Mode 6. Turbo Mode 6. Energy Eye Mode 6. Turbo Mode
7. Filter Replacement 7. Filter Replacement 7. Turbo Mode 7. Filter Replacement
8. Filter Replacement
Indicator Indicator Indicator
8. Sterilisation Mode 8. Sterilisation Mode Indicator 8. Sterilisation Mode
9. Timer 9. Room Care Mode 9. Sterilisation Mode 9. Room Care Mode
10.Yellow Dust Mode 10.Room Care Mode 10.Yellow Dust Mode
11. Yellow Dust Mode

8-Stage Filtration 7-Stage Filtration 7-Stage Filtration 7-Stage Filtration
System With 5 Filters System With 4 Filters System With 4+1 System With 3 Filters
• Pre Filter • Pre Filter
• Pre Filter • Pre Filter • Harmful Gas • Allergen Filter
• Allergen Plus Filter • Harmful Gas Easy Filter** • Ultra Deo
• Harmful Gas • Easy Filter** • Deodorisation Filter
Relax Filter* • Deodorisation Filter • Ultra PM2.5 Filter PM2.5 Filter***
• Deodorisation Filter • Ultra PM2.5 Filter • Humidification Filter
• Ultra PM2.5 Filter (Special Filter)

Filter Pre Filter (Clean) 2 Weeks 2 Weeks 2 Weeks 2 Weeks
Replacement Allergen Filter 4 Months
Period 4 Months - -
Harmful Gas Filter 12 Months 4 Months 4 Months -
12 Months 12 Months 12 Months N/A
Deodorisation Filter 12 Months 12 Months 12 Months -
4 Months 12 Months -
Ultra PM2.5 Filter - - English, Malay, -
English, English, Malay, Chinese, KoreanFilters -
Humidification Filter Malay, Chinese Chinese, Korean English, Malay,
Chinese, Korean
Voice Navigation

Air Quality Detection
& Indicator

Special Feature(s) Cordless Operation Energy Efficient Purifier with humidifier 360o absorption Portable
(Massive coverage) (lightweight),
Deodorise air
against ammonia,

toluene,
formaldehyde,
benzene, etc.

*The Harmful Gas Relax Filter does not come with a capability to filter allergens; hence requiring an Allergen Filter.
** The Harmful Gas Easy Filter comes with the capability to filter allergens.
***The Ultra Deo PM2.5 Filter combines the functions of both the Deodorisation Filter and Ultra PM2.5 Filter.

31

BEYOND
GOOD TASTE

Healthy Can Be Tasty

CUCKOO’s Multi-Cookers are intelligently convenient, designed to make cooking effortless. From a
diverse range of cooking modes to its advanced technologies, making a good meal that is both tasty
and healthy for your loved ones is just a few buttons away.
This, truly is, Beyond Good Taste.
32

RICE, ELEVATED.

What is GABA Rice?

GABA (Gamma-Aminobutyric Acid) rice is made by
germinating brown rice to sprout its 0.5-1mm-length
cereal germ, fully activating the rice’s innate nutrition, and
making it fluffier, tastier and easier to digest!

Benefits of GABA Rice

01 Prevents high 03 Maintains healthy 05 Prevents 07 Promotes mental
blood pressure levels of Cholestrol constipation strength

02 Protects skin from 04 Improves Diabetes 06 Prevents 08 Relieves stress & prevents
Ultraviolet Rays control Osteoporosis Alzheimer’s Disease

How is it different from White Rice and Brown Rice?

GABA rice packs a lot more nutrients than white rice as the
amount of iron, magnesium, Vitamin B Complex, Vitamin E,
dietary fibre and minerals are tenfold.

Brown White
Rice Rice

White Rice Brown Rice GABA Rice
Carbohydrates • Gamma-Aminobutyric Acid (GABA)
• Dietery Fibres • Vitamin B&E • Magnasium
• Minerals Vitamins • Calcium • Potassium

Germinating GABA Rice With CUCKOO Multi-Cookers

2 1 0hours
button failure rate

Wash the brown rice and pour the ONE BUTTON FOR Set the germination time for either
rice into a CUCKOO Multi-Cooker CUCKOO GABA RICE 2,4 or 6 hours. The rice will be
with the correct amount of water cooked after soaking.

Wash the brown rice and HOMEMADE GABA RICE Dry the germinated brown
soak it in clear water at 30°C rice and it’s all ready to cook

Replace water Soak the brown rice at
every 3 to 4 hours least 24 hours until it has
successfully germinated

Malaysia Book of Records 2018
Shortest Time for a Multi-Cooker

to cook GABA Rice

33

SMART TECHNOLOGIES

Enjoy the best cooking experience with CUCKOO’s Multi-Cookers! All you need to do is prepare the ingredients,
select your desired cooking mode and let our smart technologies do the work for you!

SMART ALGORITHM
With over 30 years of experience and fine-tuning our multi-cooker technology, you can now cook anything and easily
without worry! Check out the most advanced multi-cooker automation in controlling heat, time, pressure and power
consumption in the industry!

H E AT

STEAM

SOAK

Easy Cooking Various Recipes No Attention Necessary

PRESSURE COOKING INDUCTION HEATING
Pressure cooking allows food to TECHNOLOGY WITH MEGA
be cooked with greater humidity THERMAL POWER
and higher temperature than the
conventional boiling or steaming Induction heating technology heats
method. The pressure within food with radio frequency electricity
the CUCKOO Multi-Cooker is at emitted from the induction heating
200.0kPa, above atmospheric zone underneath the pot. The entire
pressure, while water temperature pot acts as a heating element so
in a CUCKOO Multi-Cooker can that food is cooked more evenly.
reach up to 121°C (252°F). This innovative feature is capable of
heating food up to 20% quicker.
• Faster • Tastier • More Nutritious
ECO TECHNOLOGY
The Best Convection Current
60° shape creates the best 40% BETTER TASTE USING
LESS ENERGY
convection current for the best Energy Saving
cooking result. The vacuum inner pot
retains heat longer and
The Best Heating Power reduces re-heating time so
Wold’s first 200.0kPa cooker. that the CUCKOO Multi-
Cooker operates efficiently
and saves energy!

60° 400.0 50.00
300.0 30.00
200.0 Vacuum Normal 10.00
100.0
0.00
0.0 Vacuum Normal

COATING TECHNOLOGY
The inner pot is coated with CUCKOO’s proprietary SK-FLON coating, which keeps food from being contaminated by
harmful substances like aluminium and prevents rice from sticking onto the walls of the pot.

• Endurance to High Heat & Pressure • Non-Stick Coating • Scratch-Resistant • Chemical-Resistant

Stainless
Aluminium
Stainless
Air bubble layer
Air bubble coating

34

FULL STAINLESS STEEL DETACHABLE COVER (PATENTED)

Not just a mere detachable cover, but the inlet of the top cover is also made of stainless steel that can endure high
temperature, pressure and steam. The detachable cover also makes it easy to clean!

PATENTED DETACH THE
WHOLE COVER

EASY AND
COMPLETE
WASH

QUICK RELEASE
AND ASSEMBLE

AUTOMATIC STEAM CLEANING WATER DRAINAGE SYSTEM
Pour some water into the inner pot Keeps food fresh, maintains a
then press the automatic steam clean environment, eliminates
cleaning button – Hot steam will bad odours and bacteria by
clean your CUCKOO Multi-Cooker collecting water created during
thoroughly. cooking.

VOICE NAVIGATION
The intelligent voice navigation system available
in different languages (English, Malay, Mandarin)
is effective in keeping the experiences of using
the CUCKOO Multi-Cooker easy and intuitive.

35

CUCKOO SAFETY FEATURES

Cook with a peace of mind

Detachable Cover Non Revertible Blocking Protection
Detection Device Safety Device Cover
Disables handle from (Solenoid Valve) Blocks food from
turning so the lid cannot The last resolution of getting into the top lid
be shut if detachable safety that releases inner
cover is not detected pressure when high level Alarm for Overheating
of pressure is detected Alarm goes off when the
Automatic Steam product is overheated
Emission Device Sensor for 3
Releases the pressure Dimentional Warming Detachable Cover
if the pressure poise is Regulates optimal Detection Device II
broken down warming temperature Only allows cooking
to maintain the original when detachable cover
Locking Checking flavours of the food is properly attached
Device
Checks the movement of Auto Temperature Slow Open
the handle and allows lid to Controlling Device Mechanism
open only when the handle Maintains an optimal Opens the top lid
functions properly temperature nice and slow with a
hydraulic damper
Lid Locking Device Pressure Control
Ensures that the lid Device Inner Pot Detection
stays shut until the inner Weight of pendulum Device
pressure is low and safe to regulates the pressure Allows the CUCKOO
open and ensures safe usage Multi-Cooker to operate
only when the inner pot
Secondary Pressure Soft Steam Cap is detected
Release Device Ensures smooth release
This secondary device of steam Pressure Control
will make sure to release Device
pressure from CUCKOO Thermal Fuse (Safety Packing)
Multi-Cooker Releases pressure from
Prevents CUCKOO inside if the steam
Magnetic Safety Sensor Multi-Cooker from ventilation is blocked
of Top Lid (Reed Switch) overheating
Switches on the power Electric Current Fuse
only when the top lid is Circuit Board Fuse Protects the circuit from
securely locked Device switches off irregular electric voltage
automatically in case of
Malfunction Indicator short circuit or malfunction
Indicates when abnormal of components
conditions or system
malfunctions are detected Remaining Pressure
Emitting
36 The device (Pressure Poise
Lift) or pendulum that
gently emits the pressure
from inside CUCKOO Multi-
Cooker

COOK Cook to your heart’s content
INTELLIGENTLY with HN10 - your mega,
ultimate and powerful
Meet Asia’s first cooker that is built personal nutritionist!
with both with both high-pressure and
non-pressure settings! You know what to HN10
do, it’s time to try out new recipes with
the JHT10 !

JHT10

Frying, steaming, baking?
Try them all with CH10’s
18 cooking mode!

CH10

37

COOK LIKE
NEVER BEFORE

With the help of CUCKOO’s Cook every day?
cooking technologies, let’s Cook pasionately with the red & black
discover the joy of cooking Q10 multi-cooker
of P10! - your best kitchen companion!

Q10

Small and compact.
Whip up a nutritious
meal for your loved
ones with just one
button away!

R06

P10

38

MULTI-COOKERS SPECIFICATIONS

W
D

H

MODEL JHT10 CH10 HN10 P10 Q10 R06
Colour Bronze & Silver
Weight (kg) Silver Silver & Black Pinkish Pearl White Red & Black Black Bronze
Dimensions (W x L x H) mm 8.7 8.3 7.5 7.2 7.7 5.5
Power Cord Length (m) 305x423x300
Pressure 303x419x290 301x405x290 294x395x290 304x395x282 267x356x257
1.2 1 1 1 1.45 1.3
Power Consumption 98.0KPa
Heating (1.0kgf/cm²) 88.2KPa 88.2KPa 78.4KPa 78.4KPa 78.4KPa
Cups Serving (0.9kgf/cm²) (0.9kgf/cm²) (0.8kgf/cm²) (0.8kgf/cm²) (0.8kgf/cm²)
1455w 1455w (cooking)
Max. Preset Time 1455w 650w (keep warm) 1150w 1150w 890w (cooking)
Induction 105W (keep warm)
10 Induction Induction Hotplate
Hotplate Hotplate
13 Hours
10 10 10 10 6

13 Hours 13 Hours 12 Hours 12 Hours 12 Hours
50 Minutes 50 Minutes 50 Minutes

Safety Lock English, Malay, English, Malay, - --
Auto Steam Sterilisation Mandarin Mandarin English, Mandarin, English, Mandarin English, Korean, English, Mandarin
Detachable Cover
Touch Screen 14 Modes Cantonese Mandarin
Voice Navigation Non-Pressure
• Steam 18 Modes 14 Modes 9 Modes 9 Modes 9 Modes
Cooking Modes • Baby Food • Red Ginseng • Rice • White Rice • Glutinuous Rice • White Rice
• Fry • Ferment Bread • Soup • Turbo White Rice • GABA Rice • White Rice
• Noodle • GABA Rice • Mixed Rice • Sushi Rice • Glutinuous
• Rice • Slow Cook • Cake • GABA Rice Turbo
• Brown Fry • Quick Cook • Porridge Turbo • GABA Rice
Pressure • Multi-Cook • GABA Rice • Multi-cook • Porridge • Mixed Rice
• Ferment Bread • Steam • Steam • Baby Food • Mixed Rice • Multi-cook
• Oven • Oven • Sushi Rice • Ferment Bread • Baby Food • Yogurt
• Porridge • Porridge • Fry • Oven • Sushi Rice • Baby Food
• Soup • Sushi Rice • Porridge • Multi-Cook • Ferment Bread
• Mixed Rice • Brown Rice • Stew • Oven • Oven
• Turbo Rice • Mixed Rice • Multi-Cook
• GABA Rice • Rice • Oven
• Slow Cook • High Heat Rice • Roast
• Multi-Cook • Turbo Rice
• Rice • High Heat Brown
• High Heat Mixed
• Turbo Mixed Rice

Other Feature(s) 1. Soft steam cap 1. Soft steam cap 1. Soft steam cap 1. Soft steam cap 1. Soft steam cap 1. Soft steam cap
2. Double layer 2. Double layer 2. Double layer 2. Double layer 2. Double layer 2. Double layer

rubber packing rubber packing rubber packing rubber packing rubber packing rubber packing
3. Preset cooking 3. Preset cooking 3. Preset cooking 3. Preset cooking 3. Preset cooking 3. Preset cooking

39

BEYOND
CONVENIENCE

Life Made Easier

Stylish and purposefully-designed, CUCKOO’s kitchenware is the perfect puzzle to your dream
kitchen. Together with other modernistic product offerings with patented technologies, get ready
for an elevated living experience!
This, truly is, Beyond Convenience.
40

HYBRID COOKTOPS – THE BEST OF ALL HEATS!

Choosing a cooktop is no easy task as different households have their unique needs and preferences when it
comes to cooking. But why choose when you can get everything in one?

HIGHLIGHT REVOLUTIONARY HEATING
TECHNOLOGIES
Greater heating flexibility
to accommodate all types DISCOVER THE POWER OF
of cookwares. HYBRID COOKTOPS

ECO-HYBRID POWER INDUCTION As the name suggests, hybrid
DISTRIBUTION cooktops or stovetops utilise
TECHNOLOGY Cooking is 3 times multiple types of burners, be
faster and more eco- it induction or ceramic. Hybrid
When the hobs exceed the friendly than general cooktops are loved for the next-
maximum power consumption, gas range. level flexibility it brings. For
the ECO mode will turn on instance, if you own a hybrid
to adjust the heat levels cooktop that’s made of induction
automatically. This makes and ceramic zones, you aren’t
cooking safe, energy-efficient at all limited by the types of
and even environmentally cookware you can use, and you
friendly. can cook at all heat levels.

When it comes to hybrid cooktops
or hobs, CUCKOO offers some of
the best ones in the market today
- Inductrio and Inductwo.

Patented CUCKOO Technology, 1st In Malaysia

DIRECT TOUCH SENSOR (INDUCTRIO ONLY)

Instantaneous And Accurate Heat Transfer

The sensor directly touches the pan (highly recommend using CUCKOO
Kyndell Cookware) so that accurate temperature control is possible. This
function draws out the maximum flavours in your dishes, bringing your
cooking to the next level!

Patented CUCKOO Technology

IH-ULTRA HIGH TEMPERATURE MODE

Intelligent Auto Heat Adjustment, 360 Degree Coverage
& Superior Firepower With IH Booster Mode

Feel the breath of wok (‘wok hei’), the distinctive charred
aroma that separates your dishes from the ordinary and
places it amongst the best! CUCKOO’s unique Thermal-
Control Technology reduces cooking time and fine-tunes the
fine-tunes the heat, allowing you to serve the perfect Ikan
Bakar (Grilled Fish), Nasi Goreng (Fried Rice) or Char Kuey
Teow (Fried Flat Rice)!

COOKING MODES

Pan Fry Grill Hot Pot Boil Keep Warm

*IH stands for Induction Heating

41

IGNITE
YOUR PASSION

INDUCTRIO

Whip up a feast 3 times
faster with 3 hobs and
cook more precisely with
the Direct Touch Sensor!

Two hobs with effective INDUCTWO
heating technologies
to put the fun back into
cooking!

CUCKOO INDUCTION HOBS SPECIFICATIONS

Model INDUCTRIO INDUCTWO
Size Bulit-In: 560 x 480 x 20-50 Bulit-In: 588 x 508 x 67
(W x D x H) mm Stand case: 590 x 510 x 87 Stand case: 590 x 510 x 87
Weight
Burner Zones 10.2 kg 9.0kg
Surface 2 Induction + 1 Highlight 1 Induction + 1 Highlight

H Power (Withstand heat up to 750 °C) (Withstand heat up to 700°C)
W Consumption 3300W (max) 2900W (max)

D Power Supply Induction 1: 1800W / 2000W (Booster) Induction: 1800W
Heating Level Induction 2: 1800W / 2000W (Booster)
Voice Navigation -
Special Feature Highlight: 1800W
220V / 60Hz Highlight: 900W / 1900W
Other Features 220V-240V / 50Hz
(15AmP power plug required)
(13AmP power plug required)
Level 1-10
English Level 1-10
English
Direct Touch Sensor
Dual Highlight Zones
Cooking zone indicator
Touch panel (Allows the selection of smaller or larger
Safety indicator highlight zones according to the size of

cookwares)

Energy saving mode
Safety lock

42

THOUGHTFULLY
DESIGNED

01 STAINLESS STEEL 03 ANTI-SLIP CUCKOO
02 TEA FILTER 04 BPA-FREE KYNDEL
THERMO FLASK

W Model Kyndell Thermo Flask

Dimensions (W x H) mm 65 x 233 Stay cool? Stay warm?
Stay hydrated with
Material Lid Polypropylene your everyday stylish
companion!
Container Stainless Steel

Capacity 520ml

Heat Retention Above 70°C 6 Hours
Above 60°C 10 Hours

Cold Retention Below 10°C 10 Hours

Additional Features Leak-proof twist cap

01 PRACTICAL POURING 02 INNER POT
RIM DESIGN MEASURING SCALE
H
Guarantees easy and For easy and accurate
safe pouring without measurement W
dripping or spilling

Model Kyndell Premium Cookware

03 STAINLESS 04 LARGE Type A B
STEEL HANDLES Dimensions 200 x 100 240 x 70
A (W x H)mm
Able to withstand For an 3.1 3.2
high heat ergonomic grip Capacity(L)

B
KYNDELL PREMIUM
COOKWARE (2-PIECE PLUS)

A hot chicken soup or a warm
stew on a cold rainy day? Let the
magic happen with CUCKOO’s
Kyndell premium cookware!

43

BEYOND
STANDARD

Service Unlike Others
with CUCKOO Natural Care Service (NCS)

CUCKOO’s Natural Care Service is powered by over 2,000 professionally trained service specialists
who dedicate their time at providing the best possible after-sales service to you. Standing by our
‘Service Must Have Standards’ promise, each product service is attended to with extreme care and
passion by our service specialists, also known as Natural Doctors and Natural Doctresses, who are
part of our CUCKOO+ Service Team.
Together, we strive to deliver a Beyond Standard Service.
44

SERVICE MUST HAVE STANDARDS

At CUCKOO, we believe that a service that goes Beyond Standards comes from a sincere heart and a passion to go
the extra mile in all that we do. Over the years, we have placed service at the core of what we do, ensuring that our
Natural Care Service (NCS) lives up to its name – a service that provides maximum care and comes naturally from a
genuine heart.

2,000+ Dedicated Service Team 1-to-1 Natural Care Service
Separating the sales function, our Receive a 1-to-1 uninterrupted
Over 2,000 Service Specialists CUCKOO+ Service Team dedicates professional service conducted
From Perlis to Sabah, our CUCKOO+ their time at providing the best by our Natural Doctor or Natural
Service Team is always ready to serve
possible service to you. Doctress.
– wherever, whenever.

Off-Road Service Periodic Services Natural Care Service Point Check
Going the extra mile also means We will visit you once every few Each service comes with a detailed
providing our Natural Care Service months to clean and ensure that list of procedures to clean and
at off-road premises when needed. your CUCKOO products remain in ensure your products remain in

the best condition at all times. tip-top condition.

Worry-Free Service Additional Care Service
You’ll receive a SMS or WhatsApp Aside from the normal product
message to schedule your appointment. service, we would also go above and
Details of our appointed service beyond to steam sterilise and clean
specialist will also be shared so you’ll
know in advance who will conducting your chopping board and sink.

your service.

PIONEERING CLEANING TECHNOLOGIES

Steam An innovative system of sterilising CUCKOO Safer than chemical sterilisation,
Sterilisation CUCKOO products including the Electro- the CUCKOO Electro-Steriliser uses
items in the surrounding areas Steriliser electrolysis to clean and sterilise
( 1st in Malaysia ) such as the water tank, chopping hard-to-reach areas including water
board and kitchen sink to ensure a ( 1st in Malaysia ) tank and faucet. It also uses pressure
spotlessly clean environment. to flush out residual water.

45

OUR CUCKOO NATURAL CARE SERVICE (NCS)

CUCKOO’s Water Filter Replacement Schedule

4 months 8 months 12 months 12 months

Sediment Filter Pre-Carbon Filter Natural Filter Nano Positive Filter

Water Purifier NCS Point Check

CUCKOO 1. Adaptor 5. Water Tray 9. Tubing 13. Touch Cup / Lever
Water Purifiers 2. Power Point 6. Water Faucet 10. Connector 14. Machine Body
3. Top Cover 7. Water Tank 11. Hot/Cold Switch Button 15. Service Sticker
CUCKOO 4. Bottom Cover 8. Filter 12. Child-Lock Safety Button
Air Purifiers &
Explanation
CUCKOO
Induction Hobs CUCKOO’s Air Filter Replacement Schedule

CUCKOO 4 months 12 months 12 months
Outdoor Filter
Harmful Gas Filter Deodorisation Filter 4-IN-1 Ultra PM2.5 Filter

Air Purifier NCS Point Check

1. Power Point 5. Dust Sensor 9. Fan Function
2. Back Cover 6. Filters 10. Machine Body
3. Display 7. On/Off Switch Button 11. Voice Guide
4. Mode Light 8. Touch Panel 12. Service Sticker & Explanation

CUCKOO’s Induction Hob NCS Schedule

4once every months

Induction Hob NCS Point Check

1. Power Plug 5. Touch Panel
2. On/Off Switch Button 6. Touch Sensor
3. Service Card 7. Tempered Glass Surface
4. Explanation 8. Temperature Test

Fun Fact: We are one of the first in Malaysia to offer periodic service for induction hobs!

CUCKOO’s Outdoor Filter NCS Schedule

6once every months

Outdoor Filter NCS Point Check

1. Water Source 4. Product Performance
2. Product Cleanliness 5. Leak Test
3. Auto-Timer 6. Product Surface

Our PRIME X3 also comes with scheduled maintenance by our professionally trained
CUCKOO+ Service Team every 6 months.

Genuine CUCKOO Filters

CUCKOO Filters are patented and rigorously tested to ensure that the water you drink and the air
you breathe are clean and healthy.
Note that all Genuine CUCKOO filters are only delivered and installed by our CUCKOO+ service team
during the scheduled service appointment, and these filters will come sealed and only be opened
during installation.
They are available through our Natural Care Service Package (NCSP) that’s priced affordably. Under
the NCSP, you’ll receive (i) filter replacements, (ii) scheduled services and (iii) extended warranty, for
your CUCKOO products.

46

A PROVEN SERVICE BEYOND STANDARDS

Service has been and will continue to be one of the cornerstones for CUCKOO. In 2019, a customer satisfaction survey
was conducted by IPSOS, an independent Global Market Research and Public Opinion Specialist, to find out the voices
of CUCKOO’s customers in its products and services. The findings showed:

97% 96%

of customers are satisfied with of CUCKOO Water Purifier
the Natural Care Service / customers are satisfied with the
maintenance process provided overall Natural Care Service /
by CUCKOO.* maintenance process provided
by CUCKOO.

91% 98%

of customers are satisfied with of customers will continue using
the sales experience at CUCKOO products in the
CUCKOO branches/booths.* future.*

90% 91%

of customers are satisfied with of customers are satisfied
CUCKOO careline service.* with the products & services
provided by CUCKOO.*

*The customer satisfaction survey was conducted by IPSOS
Note: The above-mentioned products and services are referring to CUCKOO’s Water Purifiers, Air Purifiers and Multi- Cookers.

47

Healthy Appliances
Page 6 – 44

Healthy Living
Page 45 – 50

Healthy Home Care
Page 51 – 62

A COLLABORATION BETWEEN
T WO GRADE-A COMPANIES

48

Healthy Living

Six years on, CUCKOO International continues to innovate for
Malaysians. The Healthy Living pillar, launched in early 2021, sees
the introduction of first-class healthy home products developed
locally to cater to local needs.

The launch of the pillar also sees the collaboration with Malaysia’s
Largest Natural Latex Bedding Manufacturer – LSK Napure,
leading to the birth of the ‘CUCKOO co-created with Napure’
brand and its very own mattress, the CUCKOO A-Series Mattress.
A symbol of innovation, the CUCKOO A-Series Mattress features
cutting-edge technologies to help Malaysians sleep healthier by
ensuring a quality sleep.

As one of Malaysia’s leading Healthy Home brands, Napure is one of Malaysia’s leading mattress
CUCKOO has improved the lives of millions of families manufacturers and the Nation’s largest natural latex
around the world. It is also a brand that has been manufactuer with three Malaysia Book of Records titles.
recognised for its Beyond Standards Services delivered
through its CUCKOO+ Service Team, a team with a 97%
customer satisfaction rating.

49

ABSOLUTE COMFORT
ASTOUNDING SLEEP

The Perfect Rest For Your Mind And Body

Come home to comfort and say goodbye to sleepless nights. The CUCKOO A-Series Mattress is made
with superior quality and Grade-A materials to provide you with the ultimate sleeping experience.
Purposefully designed, the CUCKOO A-Series Mattress is a display of elegance for your bedroom.
50