BWHOTELIER.COM A HOTELIER’S BIMONTHLY INSPIRATION - THE IHA-2023 SPECIAL VOL. 09 ISSUE 05 SEP-OCT 2023 IHA SPECIAL EMBRACING THE FUTURE `300 POWERED BY: C0-PARTNER: PRESENTS & SUMMIT 2023 7
Prosecco Trieste Veneto Euganea Introducing AQUARIUS A sustainable solution for removing single-use plastic bottles from Hotels & Restaurants [email protected] +91 8744076222 www.waecorp.com Small footprints: Ideal for Boutique Hotels | Restaurants | Banquet Halls | Cloud Kitchens
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5 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com 74-75, SCINDIA HOUSE, CONNAUGHT PLACE, NEW DELHI-110001 CHAIRMAN & PUBLISHER: ANNURAG BATRA CEO BW COMMUNITIES: BHUVANESH KHANNA OPERATIONS CONTROLLER: AJITH KUMAR L.R. EDITOR: SAURABH TANKHA ART DIRECTOR: DINESH BANDUNI ASST. ART DIRECTOR: RAJINDER KUMAR EXECUTIVE PRE-PRESS SCANNING: SANJAY JAKHMOLA ADVERTISING: AMIT BHASIN, NILESH ARGEKAR SUBSCRIPTION: VINOD KUMAR CONTACT [email protected] FOR EDIT, ADVT OR SUBSCRIPTION QUERIES BW Hotelier does not accept responsibility for returning unsolicited manuscripts and photographs. All unsolicited material should be accompanied by self-addressed envelopes and sufficient postage. Published and printed by Annurag Batra for and on behalf of the owners, BW Businessworld Media Private Limited. Published at 74-75, Scindia House, Connaught Place, New Delhi-110001, and printed at Sundeep Press C-105/2, Naraina Industrial Area, Phase-I, Delhi - 110028. Editor: Annurag Batra. © Reproduction in whole or in part without written permission of the publisher is prohibited. All rights reserved. members of FIPP - the worldwide magazine media association COVER IMAGES: COVER: FOUR SEASONS BENGALURU FIRST COVER: NAKUL ANAND AND ANIL CHADHA BWHOTELIER.COM BWHOTELIER.COM A HOTELIER’S BIMONTHLY INSPIRATION - THE IHA-2023 SPECIAL VOL. 09 ISSUE 05 SEP-OCT 2023 IHA SPECIAL EMBRACING THE FUTURE `300 POWERED BY: C0-PARTNER: PRESENTS & SUMMIT 2023 7
MBA in Hospitality Management Executive TOMORROW'S GENERAL MANAGERS CRAFTING TODAY Admissions Open for 2024
ITM IHM offers globally recognized value-added certifications to make you industry-ready. Prof. Sagar Chitre, Principal - ITM IHM, Navi Mumbai +91 90040 20760 email: [email protected] Prof. Nitin Poddar, Principal - ITM IHM, Mumbai +91 92685 38149 email: [email protected] Relevant and Contemporary Curriculum Our program is designed by industry experts and thought leaders who understand the challenges and trends shaping the hospitality industry. You will gain insights into emerging concepts such as AI in hospitality, digital marketing, sustainability practices, and technology integration, giving you a competitive edge in the market. Hybrid Learning Mode We understand the importance of flexibility in today's fast-paced world. Our Executive MBA program offers a hybrid learning experience, combining the best of online education with interactive classroom sessions. This ensures that you can balance your professional commitments while immersing yourself in a transformative learning journey. Industry-Experienced Faculty Our distinguished faculty members bring a wealth of practical experience from the hospitality field. They will guide you through real-world case studies, industry projects, and interactive discussions, providing you with valuable insights and networking opportunities. Global Perspective The hospitality industry is truly global, and our program reflects this reality. You will be exposed to international perspectives through guest lectures, case studies and capstone projects, enabling you to excel in a diverse and interconnected world. ITM Institute of Hotel Management is now a part of ITM Skills University, A UGC listed, Govt. of Maharashtra approved private skills University. The Executive MBA in Hospitality Management program is specially designed for working hospitality and tourism professionals, this program offers a transformative learning experience, equipping you with modern management strategies, innovation-driven thinking, and the global perspective needed to lead the hospitality industry into a thriving and sustainable future. What makes ITM IHM’s Executive MBA distinct ESG CERTIFICATION FOREIGN LANGUAGE CERTIFICATION Arabic | Spanish | German Included in the program Authorized Training Partner - IATA Canada Additional Certification IATA GLOBAL CERTIFICATION Few of our esteemed recruiters For more information www.isu.ac.in Level up on your career growth with ITM Institute of Hotel Management USP of the Executive MBA in Hospitality Management Application Deadline: December 30, 2023 Program Commencement: March 2024 Option to complete your degree in UK/Canada/Australia Education Loan facility Fully recognized degree qualification 2 year duration Hybrid learning No exams! Innovative academic assessments
8 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com INSIDE VOL 09 ISSUE 05 SEPTEMBER-OCTOBER 2023 COLUMN ANNURAG BATRA 10 MY TAKE BHUVANESH KHANNA 12 CONCIERGE A HOTELIER’S HELP DESK 14 LEAD STORY ITC HOTELS’ CULINARY DIPLOMACY 28 INDIAN HOSPITALITY SUMMIT & AWARDS 2023 HALL OF FAME AWARD 2023 24 THE LEGEND & LEGACY DEDICATION 26 IHA-2023 EMBRACING THE FUTURE 34 UNION MINISTER HARDEEP SINGH PURI 40 KERALA GOVERNOR ARIF MD KHAN 42 PULLMAN: WHAT A HOST! 46 SESSIONS 2023 CHARTING NEW HORIZONS 48 ASIA PACIFIC HOSPITALITY OUTLOOK 50 LEGACY & ASPIRATIONS 52 SKYBOUND FUTURES 54 INCLUSIVE LEADERSHIP 56 THE GLOBAL REACH OF HOSPITALITY 58 INDIA AT 100 60 UNLOCKING NEW HORIZONS 62 GLOBAL HOSPITALITY INSIGHTS 64 UNVEILING THE FUTURE 66 DIGITAL TRANSFORMATION IN INDIAN HOSPITALITY 68 JOURNEY THROUGH TIME 70 CREATING HOSPITALITY HAVENS 72 INDIAN HOSPITALITY RENAISSANCE 74 CREATING HOSPITALITY RENAISSANCE 76 INNOVATIVE DESIGN REVOLUTION 78 SUSTAINABLE PATHWAYS 80 CRAFTING PR & CORPORATE MARCOMM 82 RECLAIMING HERITAGE 84 AWARDS 2023 LUXURY GM 88 UPPER UPSCALE GM 90 UPSCALE GM 92 MIDSCALE GM 94 BUDGET GM 96 HEAD OF REVENUE MANAGEMENT 98 HEAD OF SALES & MARKETING 100 HEAD OF PR & MARCOMM 102 BWH ANIL BHANDARI CHEF 104 HEAD OF ENGINEERING 106 HEAD OF IT 108 HEAD OF HR 110 HEAD OF F&B 112 HEAD OF SPA 114 HEAD OF ACCOMMODATION 116 HEAD OF PROCUREMENT 118 HEAD OF HOUSEKEEPING 120 MEET THE GM RUBIN CHERIAN 122 CELEBRATION JW MARRIOTT AEROCITY TURNS 10 126 PROPERTY REVIEW 40 42 FOUR SEASONS BENGALURU 128 48
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10 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com COLUMN ANNURAG BATRA ENVISIONING TOMORROW’S OPPORTUNITIES THE REALM of hospitality is soaring into uncharted realms with a steadfast commitment of embracing the future. Against this backdrop of acceptance and renewal of traditional practices combined with ancient Indian ethos, the 7th edition of BW Hotelier Indian Hospitality Summit & Awards 2023, in the presence of eminent personalities from the hospitality, tourism, travel as well as F&B industry, stood as an illuminating trajectory for excellence in the world of hospitality. IHA-2023 featured two days filled with enlightening sessions covering various aspects of the hospitality industry. The event provided a platform for the hospitality fraternity to network and engage in conversations with industry leaders, veterans and owners. The insightful discussions and highprofile panels took place over two days before unveiling the deserving recipients of the esteemed BW HOTELIER Indian Hospitality Awards. The 7th edition of Indian Hospitality Summit & Awards set the pace for the upcoming year, 2024, not only for the hospitality industry but for BW HOTELIER too. The IHA-2023 not only celebrated excellence of the industry professionals, it laid the groundwork for a future where the sector continues to reach for the stars, fuelled by the resilience and innovation showcased at this extraordinary event. In retrospect, IHA-2023 proved to be an overwhelming success with two days of full-house attendance. It not only established the momentum for the hospitality industry but charted a course for BW HOTELIER as we aim high and push our boundaries with renewed determination in the coming year, 2024. This and much more in our page-turning magazine that you have in your hands now. Keep reading! [email protected]; @anuragbatrayo
12 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IN THE latest issue of BW Hotelier, I am thrilled to take you on a journey through the immersive experience that defined the BW Hotelier Indian Hospitality Summit and Awards 2023 (IHA-2023). Held at the Pullman New Delhi Aerocity on October 20 and 21, the summit was a melting pot of hospitality brilliance and innovation, graced by industry leaders from South Asia and global icons such as Dean Dr Dipak C Jain. The inauguration on October 20, led by Mr Hardeep Singh Puri, the Hon’ble Minister of Petroleum and Natural Gas & Minister of Housing and Urban Affairs, Government of India, went beyond being a mere official opening. It served as a powerful declaration of the sector’s significance at the national level, setting the tone for what was to come. Fast forward to October 21 where the Awards’ night, presided over by Mr Arif Mohd Khan, Hon’ble Governor of Kerala, turned into a celebration of excellence. Hoteliers from various categories were honoured with the prestigious BWH IHA-2023 Awards, creating an atmosphere charged with enthusiasm and the spirit of achievement. One of the highlights of the awards ceremony was the meticulous adjudication process. Chaired by Mr KB Kachru, Chairman Emeritus and Principal Advisor, South Asia, Radisson Hotel Group, the five juries, including four regional juries and one national jury, sifted through over a thousand nominations. The dedication of the BW Hotelier team and Dilip Puri’s Indian School of Hospitality (ISH) was palpable, ensuring that the very best received recognition. The overarching theme, Embracing the Future, became the heartbeat of the summit. In this column, I reflect on how this theme reverberated throughout the event, shaping discussions on technological integration and insights into adapting to evolving consumer preferences. The summit wasn’t just about facing change; it was about embracing it with open arms. This column goes beyond being a mere recounting of events; it’s a personal exploration of the key takeaways. As I share my perspective, readers get a glimpse into the future-focused mindset that permeated the discussions. The hospitality industry isn’t merely adapting; it’s actively innovating, and I aim to capture this spirit in my reflections. My column embarks on a journey through the dynamic landscape of IHA-2023 and is not just a report; it’s a first-person account of an industry navigating challenges and thriving in the pursuit of excellence. Consider this column an invitation to join me in reflecting on the triumphs, challenges, and the exciting future that lies ahead for the Indian hospitality sector. And as we conclude this chapter, let’s extend our gratitude to the speakers, contributors, hosts Accor and Pullman New Delhi Aerocity, and all those who made IHA-2023 a remarkable success. Special thanks to Dean Dr Dipak C Jain, Dimitris Manikis, KB Kachru, Puneet Chhatwal, Nakul Anand, Ajay Bakaya, the National and Regional Juries, and every participant who added their essence to this extraordinary event. Lastly, mark your calendar for the next BW Hotelier Indian Hospitality Summit and Awards, IHA-2024, scheduled for August 2024. With a promise to be truly global, watch out for the dates and venue as we continue the journey of embracing tomorrow in the world of hospitality. [email protected] EMBRACING TOMORROW: A REFLECTION ON IHA-2023 BY BHUVANESH KHANNA MY TAKE
CONCIERGE 14 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com CONCIERGE VOL. 9 ISSUE 5 SEP-OCT 2023 A HOTELIER’S HELP DESK WHEPL: OFFERING BESPOKE TURNKEY SOLUTIONS BY BWH BUREAU WANG HOSPITALITY Equipment Pvt Ltd (WHEPL) has made its mark as a prominent player in the hospitality industry, boasting a rich legacy spanning over two decades. The company’s success story is underpinned by a team of seasoned professionals who focus on offering bespoke turnkey solutions for commercial kitchens, laundry equipment and security solutions. With headquarters in Delhi, regional office for south and west in Bengaluru and a network of resident engineers and partners; WHEPL caters to Pan-India and even overseas. “We have had the honour of serving the leading brands in the hospitality industry and corporate world. One of our key strengths is to be recognised by our existing clients; several of whom even allow us the ‘right to refuse’ for their upcoming projects. We take pride in partnering globally accepted/ respected names from the manufacturing ecosystem (India and overseas). It allows us to required fire power to serve our customers. We have had an unblemished and enviable record of being true brand custodian and will continue to cement this credibility that has been built painstakingly over the last few WE HAVE HAD THE HONOUR OF SERVING THE LEADING BRANDS IN THE HOSPITALITY INDUSTRY AND THE CORPORATE WORLD Rohit Wangnoo, Director, WHEPL collaborating with facility planners, PMCs and ID&ID contractors, operators and owners to achieve desired results around state-of-the-art kitchens aligned with client’s operational requirements in hospitality industry or corporate sector. WHEPL’s laundry services cater to a diverse range of sectors including hospitality, hospitals, cleanroom facilities, retail laundromats, testing labs and commercial laundries. It delivers holistic solutions, from design services (if required) to supply and maintenance, followed by proactive after sales support. Partnering with Assa Abloy’s VingCard Electronic Locks, the company offers RFID-enabled electronic locks and access control solutions. Wangnoo shares the company tries and identifies the best in-class and at times WHEPL needs to look beyond borders as well, learn by observing and/ or engaging in meaningful conversations/ discussions with accomplished professionals. “We consciously choose to identify complex challenges and commit ourselves to overcome these by adapting to ‘doing things; right! The first time’. Within our ecosystem, we align to the policy of ‘The Right Way or the Highway’ instead of ‘My Way or The Highway’, even if it be a treacherous path,” he concludes. n decades,” says Director Rohit Wangnoo. WHEPL’s vision is to be a SHE (Sustainable, Honest/ Humble and Enterprising) company that is admired in the geographies that it chooses to operate in by offering “bespoke turnkey solutions” comprising quality and cost-efficient products and services, backed by strong after-sales support. “We aspire to be an enabler to our customers in making their (internal as well as external) customers delighted,” feels Wangnoo. WHEPL operates within three business verticals, each tailored to meet specific demands of the hospitality industry: As Turnkey Commercial Kitchen Contractors, it offers contemporary bespoke solutions,
15 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com BY BWH BUREAU EMERGING FROM In the realm of culinary fusion and international gastronomy, the story of Belgian pork, finds its unique chapter as it sets its sights on India. In this exclusive interview with Joris Coenen, Manager of Belgian Meat Office, first port of call when getting in touch with the Belgian pork suppliers, we delve into the exciting journey of introducing Belgian pork to the Indian market and the compelling reasons behind this culinary endeavor. Coenen opens the dialogue with an insightful reflection on the significance of pork in the Belgian diet. “Pork has always been a staple meat in our region,” he remarks. Indeed, for over centuries, it has been the most consumed and produced meat, boasting an impressive one million metric tonnes of modern, high-quality pork production. This tradition serves as a bridge between Belgium and India, offering the Indian culinary landscape a taste of this premium meat. When asked about the impending challenges of the Indian market, the manager acknowledges that India’s perception of pork is different from that of other Asian markets. He says, “The breeds of animals, the way of rearing, the cutting and preparation methods, size and preparation methods vary, which necessitates a significant amount of education to bridge these gaps. However, it FROM BELGIAN CUTTING TABLE TO INDIAN PLATES: A SIZZLING JOURNEY OF PREMIUM PORK BY OFFERING EDUCATION AND ENGAGING IN INFORMATION EXCHANGE, WE CAN CREATE NEW UNDERSTANDING OF THE PRODUCT Joris Coenen, Manager, Belgian Meat Office is this very challenge that presents an opportunity. By offering education and engaging in information exchange, we can create a new understanding of the product and unveil its potential in the Indian market.” Belgium’s approach to the Indian market is far from fleeting. Coenen emphasises that they are in it for the long haul, aiming to establish a strong presence and trust within the Indian culinary landscape. “We are looking at the Indian market on a longer horizon; we are not here to do business and then leave tomorrow. We’re here to learn about the Indian cuisine.” He added. Coenen further explains the reason why India is presenting more opportunities now than ever for expanding businesses. He highlights that “as India is in such a developing state, we think that Indian people will soon look for other food options in their diets.” The company’s ambition goes beyond just pork. “With efficient logistics and proximity, other Belgian products like fruits and vegetables hold great promise for the Indian market.” Coenen exclaimed, stressing VLAM’s commitment to diversify and cater to India’s varied tastes. The Belgium meat suppliers acknowledge the need to build strong relationships with Indian wholesalers, chefs, and other stakeholders. “The strategy is to create trust and reliability while ensuring that the end consumer understands the product and how to use it, which might be a novel experience for many,” says Coenen. However, he says that the mission is not to “invade the world.” Instead, Belgian Meat Office’s goal is to bring Belgian pork to the global table, enriching cuisines worldwide with excellent-quality meat, and for the time being, the concentration is on the Indian market. As Coenen puts it, “We are here to learn about Indian cuisine and how our product can complement it, as the notion of merging Indian culinary traditions with the quality of Belgian pork creates an exciting synergy that has the potential to redefine gastronomy.” n CONCIERGE
16 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com CONCIERGE BY BWH BUREAU FOR OVER 100 years, Diversey has operated in the cleaning and hygiene space, offering high value and constant improvement to the client through innovative solutions. Diversey works in being an integral part of the client’s business rather than a supplier of products. A crucial part of this process is understanding in great detail the requirements and pain points of the client so that the solutions offered to them are most apt and beneficial to improve overall costs and enhance business practices. In fact, it is the only company globally in this space that offers cleaning and hygiene solutions through a large portfolio of chemicals, equipment, mops and tools and consulting. Diversey approaches customers by educating them on not initial cost but total cost of ownership. The focus is on extending the life of assets and enhancing the guest experience. “Diversey’s purpose is to go beyond clean to take care of what’s precious through leading hygiene, infection prevention and cleaning solutions. We develop and deliver innovative products, services and technologies that save lives and protect environment. Our fully-integrated suite of solutions combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis. We are a trusted partner; serving more than 85,000 customers in over 100 countries with a network of about 9,000 employees globally. We are the leading global pure play provider to the cleaning and hygiene industry for the institutional and food and beverage markets,” DIVERSEY: EXTENDING THE LIFE OF ASSETS & ENHANCING GUEST EXPERIENCE shares Kartik Iyengar, Business Director - Hospitality Sector, South Asia. Through end-to-end repeatable services, Diversey delivers the highest standards across customer locations to achieve improved operational efficiency and environmental sustainability. For the hospitality sector, Diversey liaisons with clients to offer solutions which are easy to implement yet customised to meet their specific needs. Kartik informs that at Diversey, the constant endeavour is to learn and evolve in offering sustainable solutions that give most value and competitive edge to partners across the value chain. “A key part of this constant process is to refresh our offerings through market learning opportunities and innovation. While it would be premature to share our upcoming programmes, we can offer a few insights into what’s in store,” he says. These include Intelligent Dishwash programmes based on Cloud-based technology platform which empowers customers to monitor the operations most efficiently and optimise operational efficiency; Room Temperature laundry programmes which will help customers to reduce energy and water consumption and reduce laundry operating cost; Antibacterial Floor pads for hygienic floor maintenance during mechanised cleaning programme; Air Care – Good sense Nomad Aroma Diffuser Range addressing key hospitality challenges – operational efficiency, improves profit, sustainable, improves air quality, gives peace of mind, enhances performance and Green Cleaning that can be defined as the use of cleaning products, tools, equipment and methods that protect the health of building occupants, lower the total cost of cleaning, and prevent environmental damage. For cleaning to be ‘green’, the products must effectively remove pollutants and pathogens from the building without introducing new risks to occupants. n
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18 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com CONCIERGE BY BWH BUREAU GLOBALLY RENOWNED software company with headquarters in Australia, RMS Cloud produces and supports online booking, channel management and front office systems to the world’s hospitality industry. RMS has been at the forefront of developing property and reservations management systems for over 30 years for the holiday park, caravan and RV park, hotel, motel and apartment segments with specialty applications for the mining, defence, facility and shopping centre industries. “Our Property Management System offers unique ability to provide real-time online booking functionality which enables the collection of bookings from a property’s website, the global distribution system and an expansive variety of third-party travel websites,” shares Vivek Gangishetty, Head of Sales – India & South Asia, RMS Cloud. He adds that RMS is trusted by more than When it comes to competition in the hospitality sector, RMS Cloud is different, largely due to its capabilities to deploy end-to-end technology encompassing distribution, conversational AI, PMS and POS at a single login. “RMS Cloud has been at the forefront of digital transformations for large clients in India, one of our success story has been with Sterling Holidays, it has been a very comprehensive use case of moving seamlessly between member inventory and retail inventory to improve yield-ability and we are very happy that the group has seen a 4X increase in their revenues after the transformations,” says Gangishetty. RMS Cloud is embarking on a plan to provide carbon neutral technology for its customers by 2025. “With the support of frictionless guest facing applications, going paperless is entirely possible with RMS Cloud. We want to take that many steps further and be a 100 per cent carbon neutral organisation by 2025,” he informs. There are plans to integrate AI technologies (primary chatbots) into Customer Facing PMS tech like RMS Guest Portal, Internet Booking Engine and integrated into two-way Email and SMS modules. “Whether it’s a request for ice, extra towels, reporting maintenance, late checkouts, making a booking in the restaurant, we will use data insights and intelligence to provide personalized automated service,” adds Gangishetty. n RMS CLOUD: AT THE FOREFRONT OF DIGITAL TRANSFORMATIONS 6,000 properties across 45 countries and their unrivalled software offers everything one needs to successfully run business. RMS Cloud, a SaaS Company, has been building robust tech stack for hotel industry for over 40 years with digital transformations at the forefront. “It is a world-class Property Management System with inbuild capabilities of Distribution, POS, Stock / Material Management - all from a Single Sign On. RMS Hospitality Cloud is secured and scalable software built to suit individual / multi-property / enterprise or alternate accommodation spaces like hotels, chain of hotels, vacation rental firms or even hostels,” informs Gangishetty. RMS Cloud can also help hoteliers and owners with restaurants / banquets / spas with complete control of stock / material control with barcode scanning to track material movement. “With native channel switch, RMS helps hoteliers distribute inventory over 100 different OTAs & GDSs worldwide,” he shares. WITH THE SUPPORT OF FRICTIONLESS GUEST FACING APPLICATIONS, GOING PAPERLESS IS POSSIBLE WITH RMS CLOUD Vivek Gangishetty, Head of Sales – India & South Asia, RMS Cloud
20 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com CONCIERGE BY BWH BUREAU KNOWN FOR its expertise in manufacturing and supplying innovative PVC products, Responsive Industries is recognised for offering tailored solutions to meet the diverse needs of businesses in hospitality. The company provides a wide range of products, including flooring solutions like SPC (Stone Plastic Composite) and Luxury Vinyl Tiles (LVT), which are well-suited for hospitality environments. These flooring options are designed to combine aesthetic appeal with durability, meeting the rigorous demands of high-traffic areas in hotels, restaurants, and other hospitality establishments. “Responsive Industries often emphasises advancements in technology and design, incorporating features such as Enhanced Imaging Replication (EIR) technology to create realistic textures and patterns in their flooring products. This commitment to innovation aligns with the evolving trends and preferences within the hospitality sector,” says Rishabh Agarwal, Chairman, Responsive Industries. Through its comprehensive product offerings, Responsive Industries aims to contribute to the creation of inviting and functional spaces within the hospitality industry. The company’s involvement in this sector underscores its dedication to providing quality solutions that enhance the overall guest experience while addressing the practical needs of businesses in the hospitality domain. For the hospitality sector, informs Agarwal, Responsive Industries provides comprehensive services tailored to the unique needs of large-scale operations. RESPONSIVE INDUSTRIES: STANDOUT CHOICE FOR LASTING APPEAL OUR UPCOMING PRODUCTS ARE DESIGNED TO ELEVATE GUEST EXPERIENCE AND ENHANCE OPERATIONAL EFFICIENCY Rishabh Agarwal, Chairman, Responsive Industries “Our portfolio encompasses a variety of specialised products designed to elevate the hospitality experience. Our Responsive SPC Flooring line, exemplified by Tranquil, it is designed to bring a touch of class and comfort to spaces, boasting easy installation and maintenance for a hassle-free experience,” he says, adding their Luxury Vinyl Tiles (LVT) Opulence stand out with their distinctive combination of elegant wooden hues and natural texture, adding a timeless touch of class to any room. “Beyond aesthetics, Opulence is celebrated for its exceptional underfoot comfort, providing a gentle massage with every step and ensuring a departure from chilly, uncomfortable floors,” Agarwal shares. Responsive Industries’ products, including customised flooring options, are crafted to resonate with the senses and create soothing, harmonious interiors that meet the diverse needs of the hospitality industry. For the evolving needs of the hospitality sector, the company has unveiled a dynamic lineup of new offerings specifically tailored. “Committed to staying at the forefront of innovation, our upcoming products are designed to elevate the guest experience, enhance operational efficiency, and meet the unique demands of hospitality environments,” says Agarwal. As far as the hospitality sector is concerned, Responsive offers enhanced designs that have zero maintenance, making the floor retain its original look for a lifetime. Be it banquet halls, hotel lobby, restaurants, cafes or poolside areas, the SPC Flooring Resonate offers a natural and authentic feel with enhanced EIR technology, providing the sensation of walking on real wood while being 100 per cent waterproof. “The unique interlocking mechanism eliminates the need for adhesives, ensuring easy installation and a true floating floor. The IXPE acoustic backing enhances underfoot comfort and minimizes extraneous sounds,” he says. Agarwal says what makes them stand out is the perfect balance of easy maintenance and breath-taking aesthetics, which sets them apart from competition. “Our products not only look fantastic but also offer hassle-free upkeep, making them a standout choice for lasting appeal,” he says. n
22 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com CONCIERGE BY BWH BUREAU EMERGING FROM its namesake origins in Germany, REHAU has evolved into a world-leading authority in polymer processing technologies. Operating across more than 50 countries with a workforce exceeding 20,000 employees, the company’s mission revolves around pioneering advancements that enrich lives. In the context of the hospitality sector, the offerings, including RAUKANTEX, RAUSHELL BRAVURA, RAUVISIO, and beyond, play a pivotal role in elevating the design, resilience and energy efficiency of diverse hospitality spaces. Rooted in principles of quality, innovation and sustainability, REHAU has solidified its position as a trusted partner attuned to the needs of hospitality industry. “REHAU caters to the hospitality sector with its outstanding product range that boasts solid surfaces with thermoformable technology which gives an architectural appeal to spaces and unique demands of diverse hospitality spaces, seamlessly blending function and form,” he informs. REHAU’s Roller Shutter solutions, RAUVOLET, epitomises space efficiency and style, catering perfectly to the modern demands of the hospitality industry. To ensure the ultimate comfort of guests, its radiant heating and cooling systems employ energy-efficient methods, making them ideal for both new constructions and renovations. The adaptability of systems extends to retrofits, making them a versatile choice. “The significance of Edgeband in India remained somewhat obscured until HPL manufacturers found themselves grappling with the challenge of matching edges to their laminates. In this context, REHAU stands as an eminent pioneer, heralding a legacy of half a century of global excellence. Our flagship product, RAUKANTEX Edgebands, offers an extensive range of choices spanning various categories. Our uPVC edgebands have emerged as the preferred choice due to their harmonious blend of aesthetic allure and furniture durability. This exquisite combination makes them an ideal fit for the hotel and hospitality industry, exemplifying the apex of design and functionality,” he informs. “Our forte lies in providing comprehensive building and interior solutions that span from floor to ceiling. Capitalising on our global presence and extensive cross-sector expertise, we approach hospitality projects with a holistic perspective. Our dedication to tailoring solutions to unique design requisites remains at the forefront, while our unswerving emphasis on sustainability seamlessly aligns with the burgeoning eco-conscious trends shaping the sector,” concludes Arora. n PROVIDING COMPREHENSIVE BUILDING AND INTERIOR SOLUTIONS thus become design statements for those interacting with it. With our exclusive laminate range — right from gloss to matt and décor collection — REHAU’s products are known to have features that are not just classic but also adds that extra bit of exclusivity to the ambience, in terms of material, features, collection and colours,” shares Manish Arora, Vice President - Furniture Solutions, REHAU South Asia. Arora adds that the company’s focus spans across a comprehensive array of architectural products, encompassing everything from flooring to ceiling solutions. “This encompassing range includes exceptional offerings such as laminates, solid surfaces, flooring, plumbing and drainage, and the ingenious radiant heating and cooling solution, all purposefully designed to elevate the hospitality industry to new heights. Among our exceptional offerings, you’ll encounter cutting-edge external wall cladding REHAU CATERS TO THE HOSPITALITY SECTOR WITH ITS OUTSTANDING PRODUCT RANGE Manish Arora, Vice President - Furniture Solutions, REHAU South Asia solution, RAUSHELL BRAVURA, which lends an air of distinctiveness and captivating aesthetics to hospitality establishments’ exteriors. Complementing this, our versatile surface and solid surface solutions, RAUVISIO, open up a realm of possibilities for countertops, reception desks, and other intricate design elements. Our commitment extends further, delivering premium laminates, pre-laminated boards, customised panels, and tailor-made flooring solutions under the banner of RAUFLOOR. These solutions are meticulously curated to harmonise with the
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 24 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com ACKNOWLEDGING ‘THE PATU WAY’ BY BWH BUREAU HALL OF FAME AWARD CONFERRED UPON PATU G KESWANI THE BW Hotelier Indian Hospitality Summit & Awards 2023 acknowledged the illustrious career of Patanjali Govind Keswani, Chairman and Managing Director of Lemon Tree Hotels Ltd with the ‘Hall of Fame Award’. The recognition was marked by a prelude to an even greater future accomplishment. Keswani stands on the cusp of tomorrow, a visionary whose footprints are not just in the sands of time but on the hearts and minds of those touched by the magic of his alchemy. This year’s ‘Hall of Fame Award’ was a herald of the era defined by “THE PATU WAY.” It is a code of conduct woven with the fibres of enthusiasm and zeal. Keswani’s journey marks a melody that continues to inspire and resonate with aspiring leaders in the hospitality domain. His extraordinary and far-reaching vision has touched countless lives, creating a legacy that extends beyond individual accolades to encompass the entire Lemon Tree family – past, present and future stakeholders, employees and supporters. Lemon Tree Hotels, under his leadership, has metamorphosed into more than a commercial entity; it has become a sanctuary of inclusivity, compassion, and dignity. The threads of his commitment to the differently-abled shine brightest. Keswani has not merely opened doors for them; he has welcomed them into the very heart of the hospitality experience, offering a canvas for their aspirations.
25 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 26 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com CELEBRATING MADHOK’S TIMELESS LEGACY BY BWH BUREAU THE LEGEND & LEGACY DEDICATION FOR LATE ANIL MADHOK IN A heartwarming tribute, the 7th edition of the BW Hotelier Indian Hospitality Summit & Awards paid homage to the late Anil Madhok, a luminary of the Indian hospitality industry, by presenting “The Legend & Legacy Dedication”. The award was received by his wife. The ceremony, filled with a sense of nostalgia and gratitude, celebrated not just the professional achievements of Anil Madhok but also the values he instilled in the industry. The award served as a reminder of the profound impact he had on both the hospitality landscape and the lives of those fortunate enough to have crossed paths with this legendary figure. The IHA-2023, through “Legend & Legacy Dedication”, not only honoured the memory of Anil Madhok but also acknowledged the enduring influence he continues to exert on the past, present and future of the Indian hospitality sector. His journey in the hospitality sector began with Oberoi Hotels, where he spent 25 years, culminating in the position of Vice President of Operations. In 1994, he embarked on a path-breaking entrepreneurial venture, establishing Sarovar Hotels and igniting a revolution in the MidMarket space. Today, Sarovar Hotels stands as a phenomenal success story, with over 100 hotels in 77 destinations across India and Africa. Madhok, both a professional and a persona, stood head and shoulders above his peers, commanding universal respect. Despite his towering presence in the hospitality industry, Madhok never lost touch with his roots, finding comfort both in the local charm of Lawrence Road, Amritsar and the upscale lobbies of luxury hotels.
LEAD STORY 28 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com ITC HOTELS’ CULINARY DIPLOMACY
ITC HOTELS 29 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com BY BHUVANESH KHANNA NAKUL ANAND, EXECUTIVE DIRECTOR, ITC LIMITED AND ANIL CHADHA, DIVISIONAL CHIEF EXECUTIVE, ITC HOTELS, PROVIDE VALUABLE PERSPECTIVES ON THE OPPORTUNITIES AND CHALLENGES ASSOCIATED WITH EXQUISITE VEGETARIAN CUISINE AT THE G20 SUMMIT NEW DELHI became the epicentre of a ground-breaking event early September 2023 as it welcomed over 40 world leaders for the G20 Summit. Amidst the high-stake discussions on geopolitics and economics, a spectacular culinary experience unfolded at Pragati Maidan’s Bharat Mandapam as India’s diverse gastronomic heritage took centre-stage, thanks to the untiring and meticulous efforts of ITC Hotels. Just imagine serving 2,500 guests, including 450-500 dignitaries and 40-plus global leaders, delectable vegetarian Indian cuisine featuring alternative staples like millets. The logistics involved showcasing India’s cultural richness globally and the impactful personal interactions with world leaders to make this endeavour truly extraordinary. SIGNIFICANCE OF INDIA HOSTING G20 SUMMIT “It was indeed a moment of pride for India. Vasudhaiva Kutumbakam got literally translated at Bharat Mandapam. For centuries, the country has embodied the universal spirit of oneness and One Earth, One Family, One Future came together at the G20 Global Summit. Diverse nations united under the oneness of a better future for all,” shared Nakul Anand, Executive Director, ITC Limited. ITC HOTELS’ ROLE IN CURATING A CULINARY EXPERIENCE FOR GLOBAL LEADERS “Team ITC Hotels created a medley of traditions, customs and climate, Bharat is diverse in many ways thus celebrating Sharad Ritu, the autumn season of abundance in the menu offered to the world leaders. It showcased the wealth of ingredients, especially local millets across Bharat, expressing our rich culinary heritage in a
LEAD STORY 30 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com THE MENU HAD REFLECTIONS OF AUTUMN COLOURS – BROWN AND GOLDEN HUES COMPRISING FRESH PRODUCE DURING SEPTEMBER IN INDIA modern mosaic dedicated to the spirit of Vasudhaiva Kutumbakam,” informed Anil Chadha, Divisional Chief Executive, ITC Hotels. CATERING TO DIVERSE DIETARY PREFERENCES As there were different dietary requirements for the 42 Heads of State, the objective was to work around the same as the food had to go at the same time and there was no scope for error at all which was possible only through meticulous planning and ensuring different stations for preferences, felt Chadha. “We also created allergen kitchens as per the protocol to ensure that we took care of specific dietary requirements. The four-course menu was inspired by Sharad Ritu or the season of autumn which was just setting in India,” he added. The menu had reflections of autumn colours as in brown and golden hues comprising fresh produce available in India during the month of September. “It was a meticulously composed symphony that took diners on a journey through India’s culinary landscape
ITC HOTELS 31 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com To celebrate the finesse of Indian culinary artistes and the indelible mark they left on the world during the G20 Summit held in India, the BW Hotelier Indian Hospitality Summit & Awards (IHA-2023) recognised the outstanding culinary contribution of ITC during the prestigious event. The spotlight of this triumph was undoubtedly the bouquet of millets-based dishes and a carefully curated selection of vegetarian delicacies that adorned the menu served to the world leaders at the G20 Summit. Anil Chadha and Chef Manisha Bhasin accepted the award on behalf of ITC Hotels. Chef Bhasin, the driving force behind the culinary creations, shared her gratitude for the recognition and dedicated the accolade to her team. The G20 Summit became a platform for ITC Hotels to showcase India’s rich culinary heritage and its commitment to embracing sustainable and health-focussed dining practices. As the curtains closed on the G20 Summit, ITC Hotels’ culinary triumph stood out as a shining example of how gastronomy can be a powerful tool for promoting sustainability, health and cultural exchange on the global stage. showcasing wealth of Indian ingredients. With each plate, a new experience unfolded, showcasing the culinary expertise, innovation and artistic spirit in modern Indian mosaic of food,” shared Anand. SOURCING & LOGISTICS FOR SERVING GUESTS Chadha shared that a lot of planning went into each activity and sub-activity. “We had divided the halls and there were separate teams working seamlessly to ensure that each sub-area was independent of the other. ITC Hotels has huge strength in operations and cuisine excellence. This event saw a beautiful synchronisation of these elements. This not only ensured flawless execution of arrangements but ensured there was no duplicity of tasks. This scale of work was possible because all of us knew what this meant to India and we were and are committed to presenting the best of the best,” he said. FOCUS ON VEG CUISINE AND ITS CULTURAL SIGNIFICANCE “Indian food has a huge repertoire of vegetarian offerings and we ensured the same gets reflected in all our menus. There was no dearth of variety on offer and at the grand finale dinner, we showcased the street foods of India. And foreign delegates and dignitaries enjoyed the unique experience,” shared Anand. SHOWCASING THE DIVERSITY OF INDIAN CUISINE From Ambemohar Rice from Maharashtra and Chattu Mushrooms of
LEAD STORY 32 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com Odisha to Red Rice from Kerala to Jackfruits from Madhya Pradesh, ITC’s expert F&B team led by Corporate Chef Manisha Bhasin showcased best of local and seasonal ingredients that India has to offer. “Why only ingredients but millets from various regions also formed an intrinsic part of the menu and were presented with a unique twist. It went a long way in creating awareness of millets amongst the dignitaries,” averred Chadha, adding there are many programmes at ITC that focus on heritage cuisine and millets. “For many years now, we ensure these are a part of our buffet offering in some way so that diners learn to appreciate the rich food history of India,” he said. Some of the dishes on offer included: In Sanskrit, patram means a leaf. The plate was modern interpretation on popular papdi chaat, a tribute to India’s vibrant local food culture, transformed into elegant compositions that evoke nostalgia. The chaat bursts with tangy, spicy and crunchy notes. The starter set the stage for the culinary experience that followed. This traditional Indian starter, presented with an artistic touch, encapsulated the essence of comfort and familiarity while signalling the start of the culinary adventure. In Sanskrit, vanavaram means from the forest. It is a dish is made from foraged forest mushrooms along with widely grown jackfruit or kathal. The dish is unique as it blends contrasting elements into a harmonious whole. The indulgent earthiness of mushrooms with nutty notes of Kerala red rice and the rich sweetness of tomatoes create a dish that blends flavours artfully. Jackfruit is elevated to new heights with the infusion of pungent subtle pickled spices paired with silken tomato gravy.In Sanskrit, madhurima means sweet. The symphony concluded with dessert, a sweet that left a lasting impression. The “barnyard millet pudding” was a traditional samak chawal ki kheer, a fusion of tradition and innovation to create familiar Indian sweet with contemporary flair. ROLE OF INNOVATION The endeavour, observed Anand, was to highlight the progressive spirit and culture. “Hence, we used Indian ingredients with a unique taste and presentation, thus creating a differential from the usual Indian meal experience -- Cook Indian, think global. Thus, we created a menu which was Indian in taste but presented in a new rendition, making it appealing to the diners. This culinary showcase will go a long way in contributing to the image of Indian food on the global stage,” felt Chadha. CREATING AWARENESS OF VEG INDIAN FARE Everyone: world leaders, diplomats, industrialists, said Anand, appreciated the cuisine choice and menu served. “Each one enjoyed the meals served to them over these three days. As you know, ITC Hotels embodies the “namaste” spirit, the warmth of which expanded multi-fold at Bharat Mandapam,” Anand said. TAKEAWAYS FROM EXPERIENCE FOR ITC HOTELS AND HOSPITALITY INDUSTRY Anand proudly said that at ITC Hotels, it has and will always be about team work. “The reason why we have the finest food and beverage repertoire that is appreciated so much is because of this spirit of working together. For us, nothing is more important than our guests. Be it G20 or our restaurants, everyone has a memorable experience to take away with. In large scale events, the harmony of singing the same tune needs to ring loudest. Our managers and associates from ITC Hotels Pan India came together to put up this inspiring show of Team Spirit. No stone was left unturned as HR, Security, Laundry, Housekeeping, Procurement, F&B service and Kitchen joined hands to ensure a superlative experience for our guests from across the world,” he concluded. n
34 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: CONVERTING CHALLENGES INTO OPPORTUNITIES BY BWH BUREAU THE TWO-DAY IHA-2023 WITNESSED A CONVERGENCE OF INFLUENTIAL MINDS FROM THE HOSPITALITY, TRAVEL, TOURISM AND F&B SECTORS IN A spectacular display of hospitality industry prowess, the BW Hotelier Indian Hospitality Summit & Awards (IHA-2023) unfolded on October 20 and 21 in the National Capital. With the Pullman New Delhi Aerocity serving as the perfect backdrop, the two-day event witnessed a convergence of influential minds from the hospitality, travel, tourism as well as F&B sectors, transforming the venue into a hub of knowledge exchange and strategic planning. The summit, themed Embracing the Future, attracted a full house on both days where attendees, comprising industry experts and thought leaders, committed to converting challenges into opportunities. The united pledge aimed to cocreate a future that mirrors the boundless potential of progress. The event was bejewelled by the presence of distinguished personalities — Hardeep Singh Puri, Union Minister for Housing & Urban Affairs and Petroleum & Natural Gas, Government of India on the first day and Arif Mohammad Khan, Governor of Kerala on the second. In his address to the industry professionals, Puri urged the industry to harness its inherent potential and reach out for an even bigger number. While gracing the concluding ceremony and awards night, Khan evoked the idea
35 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 of incorporating the ancient ethos in the realm of hospitality, citing the shift from ancient perceptions of travel as penance to the modern pursuit of pleasure. He also applauded the diverse crowd present at IHA-2023. With thought-provoking debates and discussions on the most contemporary matters, the dual dialogue between luminaries like Puneet Chhatwal, MD and CEO of the Indian Hotels Company Ltd, and Rahul Kanwal, Executive Director, Business Today and News Director, India Today and Aaj Tak, got the ball rolling on the first day by prepping up the audience on what was in hold for them this year. Among several other sought-after sessions included speakers like KB Kachru, Chairman Emeritus and Principal Advisor, South Asia, Radisson Hotel Group; Zubin Saxena, MD and Area Sr VP-South Asia, Radisson Hotel Group; Ajay K Bakaya, MD, Sarovar Hotels and Resorts; Nikhil Sharma, Market Managing Director, Eurasia, Wyndham Hotels and Resorts; and Rajiv Kaul, Former President, Leela Hotels. Mandeep Lamba, President (South Asia), HVS Anarock; Rajeev Menon, President,
36 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: Asia Pacific (excluding greater China), Marriott International Inc; and Dimitris Minikis, President, Europe, ME, Eurasia & Africa, Wyndham Hotels and Resorts, to name a few. The power-packed symposium addressed topics ranging from the most contentious to the less-travelled. The panellists discussed the owner’s perspective on Catalysing Hospitality Renaissance: CEO Dialogues on Transforming India’s Hospitality Landscape and charting the course of Indian aviation and its synergy with travel in a session titled Skybound Future as well as touchy topics like inclusive leadership under the keynote aptly named Navigating Succession, Identity, and Diversity in Indian Hospitality. In the words of most spectators, “There is something for everyone in IHA-2023”. A special session from Dr Dipak C Jain, Former Dean at Kelloggs School of Management, Northwestern University, Illinois, USA, and currently Cochair of the Academic Council of China Europe International Business School (CEIBS), Social Security and Ageing Finance Institute, blurred the boundaries between both academia and industry professionals. The large perspective was highlighted every emerging concern surrounding the arena of hospitality, be it ownership and succession challenges, sustainability prospects in designing and running a hotel business, an artificial intelligence resurgence in operational activity, women and LGBTQ+ inclusion, or storytelling through public relations.
38 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: The buzz created by the remarks of trend-setters was harmonised by the awards night on the second day. The conviction of the jury members hailed on the most deserving candidates, and with anticipation in the air, the most prestigious BW Hotelier “Hall of Fame” award was conferred to Patanjali Govind Keswani, Chairman and Managing Director, Lemon Tree Hotels. In a poignant gesture, BW Hotelier paid tribute to the enduring legacy of the late Anil Madhok whose significant contributions to the Indian hospitality were celebrated despite his passing in June this year. After the success of last year’s award categories by the hospitality industry, BW Hotelier decided to increase the number of recognitions this year. Deserving candidates were awarded for their contribution across regions - North, South, East and West and then there were the National winners. The categories included General Managers in Luxury, Upper Upscale, Upscale, Midscale and Budget segments; Culinary, IT, Accommodation, PR and Marcomm, Spa, HR, Sales & Marketing, Procurement, Revenue Management, Engineering and Housekeeping. IHA-2023 was not just a two-day event; it was a knockout. IHA-2023 undoubtedly etched its mark in the archives of the hospitality industry, promising to be a significant reference point for the years to come.
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PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 40 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com ‘HOSPITALITY INDUSTRY IS IMPORTANT FOR INDIA’S ECONOMY’ BY BWH BUREAU UNION MINISTER HARDEEP SINGH PURI URGES THE SECTOR TO OFFER AFFORDABLE DOMESTIC HOLIDAYS “THE HOTEL industry could be a staggering $1 trillion by 2047. If we dare to unlock our domestic untapped potential, we can reach even loftier heights. Even these numbers would be considered conservative in the grand scheme of our aspirations,” said Hardeep Singh Puri with conviction. The Union Minister for Housing & Urban Affairs and Petroleum & Natural Gas was addressing the hospitality industry luminaries at the 7th BW Hotelier Indian Hospitality Summit & Awards 2023, a celebration of an industry poised to redefine the nation’s economic landscape. Amid his optimism, Puri sounded a cautionary note. He labelled the hospitality industry as “overpriced”, calling for measures to ensure that domestic travel remains affordable. “It should not be more expensive to take a holiday in your own country than in any other. We must address this issue,” he asserted, reminding all present that true progress must be
41 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 accessible to every citizen. However, “the jobs created by this large hospitality sector are huge, whether they are direct or indirect, and that makes it one of the most important sectors in terms of the country’s economy,” proclaimed the minister. Citing a report by the Hotel Association of India, Puri showcased the industry’s current and projected contributions to India’s GDP. In 2022, the direct contribution stood at a substantial $40 billion. By 2027, it was expected to reach an astounding $68 billion, with the ultimate destination being the mythical $1 trillion mark by 2047. The Union Minister also talked about India’s historical role as a global economic powerhouse. “In 1700s, our contribution to the world’s economy was around 25 per cent but after the colonial era, it dwindled to a single digit. Yet we are resurging, poised to regain our standing as one of the world’s largest economies. The hospitality industry today is not just flourishing, but thriving in a way that transcends boundaries,” he declared optimistically. The secret to this success, Puri opined, lies in the industry’s remarkable ability to attract a diverse array of investors. “From lawyers to those blessed with surplus cash, they have all seen the immense potential that this industry holds,” he said. Turning his gaze to the civil aviation sector, the minister unveiled yet another astounding achievement. “Our country has doubled the number of airports, from 74 to 148, and the carrying capacity of these airports has surged beyond the preCovid levels,” he shared. Transportation, a vital cog in the hospitality wheel, also came under the minister’s scrutiny. Puri expressed his satisfaction with India’s remarkable progress in urban transportation infrastructure. “We are on the path to having the world’s second-largest urban transport metro system, following closely behind China. Approximately a crore people travel daily in metros across India,” he proudly announced. With the enthusiastic spirit of Puri guiding the way, India’s hospitality renaissance is set to be a magnificent chapter in the nation’s unfolding story of conquest and resurgence.
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 42 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com ‘INDIAN HOSPITALITY SHOULD BE GLOBALLY RENOWNED’ BY BWH BUREAU KERALA GOVERNOR ARIF MOHAMMED KHAN FEELS HOSPITALITY IS AN EXPRESSION OF THE SOUL AND DRIVEN BY INDIA’S RICH CULTURAL HERITAGE INDIAN CIVILISATION is deeply rooted in profound perspectives that transcend superficial differences and are valued by societies worldwide. Kerala Governor Arif Mohammed Khan’s words at BW Hotelier Indian Hospitality Summit & Awards 2023 where he was the Chief Guest served as a reminder of this belief. He shared that hospitality, in the Indian context, is not merely a service industry; it is an expression of the soul, a manifestation of a cultural heritage steeped in an unyielding belief in the all-inclusive nature of humanity. Khan cast a spell over the audience with a resounding call that echoed through the hallowed halls of the event. He proclaimed, “Indian hospitality should be globally renowned, not just for professional and commercial motives but driven
43 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 by our rich cultural heritage.” In an era where the hospitality industry often grapples with the dichotomy between professionalism and cultural authenticity, Khan’s words served as a beacon, guiding the industry towards a harmonious fusion of both. With the finesse of a master storyteller, Khan delved into the very essence of hospitality, drawing upon the venerable pages of the dictionary. He described it as “the warm, cordial and generous welcoming and entertaining visitors or strangers.” Tracing the word’s lineage to the Latin ‘hospice’, he unveiled the profound connection between a guest, a visitor and the one who graciously accommodates them. Quoting George Bernard Shaw, he unravelled the transformation of travel and hospitality. “The great advantage of a hotel is that it is a refuge from home life,” cited Khan, illuminating the evolution from ancient perceptions of travel as suffering or penance to the modern pursuit of pleasure. Amidst the tapestry of his address to the hospitality industry bigwigs, the Kerala Governor wove the vibrant threads of Indian civilisation. Beyond the superficial categorisations that societies often impose based on skin colour, language, faith and expressions of belief, Khan extolled the inclusive nature of Indian civilisation. “Indian civilisation has always viewed a person in terms of the invariable, inalienable characteristic that is the soul, the atma. We see it as all-inclusive,” he said. As he delved into the annals of time, Khan unveiled the age-old ethos of kindness and compassion deeply embedded in the Indian way of life. “Our ancient ethos promotes this kindness and compassionate attitude,” he declared, reflecting on the profound human need to live in societies and the historical strength derived from unity against the capricious forces of nature. In a crescendo that left the audience enraptured, the Kerala Governor’s words echoed the ethos that has defined India for centuries. His speech, an intoxicating blend of wisdom, historical perspective and cultural richness, served as a compelling invitation for the listeners to immerse themselves in the warm embrace of Indian hospitality that transcends mere service, ingrained in the very soul of a civilisation that has stood the test of time.
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while providing the perfect scenic backdrop for your wedding. With Hilton India, you will discover a world of possibilities for your special day. Here’s how! Fairytale Venues Dreams of a fairytale wedding come true with Hilton India and its stunning properties across India. Whether you envision an intimate ceremony in a picturesque garden or a grand celebration in a luxurious ballroom, Hilton offers a diverse range of venues to suit your preferences. Choose from regal destination in Jaipur, serene beachfront resorts in Goa, or even urban chic settings in major Indian cities. Hilton’s versatile venues will enhance the beauty of your already exquisite wedding experience, creating memories that will last a lifetime. The Perfect Set-up Imagine walking into a space that has been meticulously designed to reflect your vision, where every element, from the flowers to the lighting, harmoniously comes together to create an ambiance that resonates with your love story. Hilton’s wedding teams comprise top-tier design talent dedicated to turning dreams into a stunning reality. Comfortable and Lavish Choose between luxuriate in a palatial suite that overlooks a serene water body or kick back and relax while enjoying panaromic views of the Mandovi river. Hilton takes pride in offering luxurious accommodations for you and your guests. From spacious suites to elegant rooms, your stay will be nothing short of exceptional. Enjoy top-notch service and the utmost comfort to make your wedding experience truly remarkable. You’ll hear what a blast and comfort your wedding guest had at your wedding for years to come. Culinary Delights Whether you possess a cherished culinary preference or thrive on culinary exploration, Hilton India’s skilled chefs are dedicated to crafting customised menus that cater to your palate. Be it traditional Indian feasts, international cuisine, or fusion flavours, Hilton’s dining options will tantalise your taste buds and leave your guests raving about the food. Selecting from an array of authentic regional and global cuisines, spanning from appetisers to delectable desserts, guests will savor a diverse and delectable culinary experience. Personalisation at its finest It is your special day, and having your touch is a must! From monogrammed vases on the tables to personalised notes adorning your dining settings, or even tailored amenities during the evening turndown, Hilton offers personalized options that will elevate your celebrations and make them even more memorable. With Wedding Diaries by Hilton, you can unlock cherished memories and create a wedding that not only reflects your love story but also leaves an indelible mark on the hearts of all who attend. Choosing Hilton as your wedding partner opens the door to a world of unmatched resources and amenities designed to enhance your destination wedding experience. Every detail is meticulously crafted to ensure your wedding day surpasses your wildest dreams, with dedicated wedding planners working passionately to transform your vision into a reality. n ADVERTORIAL
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 46 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com PULLMAN: WHAT A HOST! BW HOTELIER ACKNOWLEDGES TEAM PULLMAN NEW DELHI AEROCITY FOR EXTENDING WARM HOSPITALITY DURING IHA-2023 THE HOSPITALITY industry is a realm where excellence is not just a goal; it is a standard. In this pursuit of perfection, certain establishments stand out, not just for meeting expectations but for exceeding them. The Pullman New Delhi Aerocity, under the leadership of Cluster General Manager Vineet Mishra, that hosted the BW Hotelier Indian Hospitality Summit & Awards 2023 is one among them. The Pullman Aerocity showcased the highest standards of hospitality, embodying the true spirit of the industry. The attention to detail, impeccable guest service, and culinary excellence left an indelible mark on the esteemed attendees, including global leaders and dignitaries. The team’s dedication and 24x7 vigilance reflected a commitment to service and a passion for it. The BW Hotelier expressed profound gratitude and admiration for the extraordinary efforts put forth by the Pullman, Aerocity, New Delhi team during the event. The hotel’s passion for service aligns perfectly with the values of Accor India, reflecting positively not only on the brand but the industry. The professionalism and dedication displayed by the team were invaluable in making the BW Hotelier Indian Hospitality Summit & Awards 2023 a grand success. The hotel curated an experience, one that not only met but surpassed the high standards of the hospitality industry. Bhuvanesh Khanna and the BW Hotelier team handed over a Certificate of Appreciation that served as a well-deserved acknowledgment of the team’s commitment for excellence, setting a shining example for the entire hospitality landscape.
47 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 48 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com NO SUBSTITUTE FOR HARD WORK CHARTING NEW HORIZONS: DEBATING IHCL / TAJ HOTELS’ VISION FOR AGGRESSIVE GROWTH AND UNPRECEDENTED SUCCESS
49 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 BY BWH BUREAU IN A world beset by challenges, the future of The Indian Hotels Co Ltd (IHCL) and Taj Hotels seems not just promising but luminous, beckoning travellers and dreamers to explore new horizons with an unmatched blend of innovation and tradition. With this resolution, influential minds converged at the 7th BW Hotelier Indian Hospitality Summit & Awards 2023. The discussion set the stage for a new era of unprecedented success for IHCL and Taj Hotels. The host, Rahul Kanwal, Executive Director of Business Today and News Director of India Today, and Aaj Tak, orchestrated the event with the precision of a maestro. The spotlight, however, was on Puneet Chhatwal, Managing Director and CEO, IHCL. With his distinct blend of charisma and conviction, Chhatwal embarked on a journey of inspiration and transformation, articulating his vision for IHCL’s future. “There is no substitute for hard work,” he declared with a fervour that resonated through the room. In an age where diversification and expansion are the lighthouses guiding ambitious ventures, Chhatwal underscored the paramount need for IHCL to broaden its horizons across various segments of the hospitality industry. “Never ever give up,” he urged, emphasising the indomitable importance of resilience as the cornerstone of success. With these sage words, he painted an image of determination as the driving force behind his audacious vision. The topic turned to the role of technology, a shimmering sword in the modern arsenal of hospitality. Chhatwal, a leader not afraid to confront the winds of change, acknowledged the growing importance of artificial intelligence. “AI is an enabler for machine learning, but not the way forward,” he asserted. He recognised the profound significance of AI in streamlining processes, such as pre-arrival guest services and post-stay follow-ups, but Chhatwal passionately held that AI could never replace the ineffable human touch that is the hallmark of Indian hospitality. It was a sentiment that struck a resonant chord, transcending the technological age. The conversation weaved its way through the transformation of domestic tourism and the burgeoning influx of foreign visitors to India. Chhatwal said it was much like a sunrise after a long and dark night. “Foreign tourist arrivals in India are going up,” he proclaimed, attributing this growth to India’s ever-advancing digital landscape and the burgeoning interest of the Indian diaspora in rekindling their roots. Rahul Kanwal Puneet Chhatwal
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 50 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com ALL ABOUT RESILIENCE AND REVOLUTION BY BWH BUREAU IN A rivetting discussion at the 7th edition of BW Hotelier Indian Hospitality Summit & Awards 2023, Mandeep Lamba, President (South Asia) of HVS Anarock, engaged in a dynamic dialogue with Rajeev Menon, President, Asia Pacific (excluding Greater China) for Marriott International Inc. The dialogue reflected on the power of travel that emerged from the ashes of uncertainty. Menon said that he saw a surge in the demand for unique travel experiences post pandemic. “I’m bullish on leisure travel,” he shared, highlighting the changing work flux that continues to fuel the demand for getaways and meeting spaces. “Covid19 has reaffirmed the power of travel, when humanity at large was locked up in their respective homes, and had all the time to think, they figured out that nothing was more important than their freedom, the ability to wander, and spend time with family and friends;” stated Menon. However, as the President of the booming market of Asia Pacific (excluding Greater China) for Marriott, he underscored that, “It is not just about traditional hotels for Marriott. The company is ASIA PACIFIC HOSPITALITY OUTLOOK – A CONVERSATION WITH RAJEEV MENON ON MARRIOTT’S VISION IN INDIA