101 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 WINNERS CROWNE PLAZA NEW DELHI MAYUR VIHAR NOIDA VIVANTA PUNE HINJAWADI IT’S HUMBLING to be recognised alongside such accomplished professionals. This award underscores the weight of leadership responsibilities and serves as a reminder of the dedication it demands. Thanks to my exceptional team whose unwavering commitment and hard work made it possible. I’M GRATEFUL for this honour. Receiving it from a platform like BW BUSINESSWORLD & BW HOTELIER makes me feel honoured. Hailing from a small city like Guwahati, this is nothing less than a huge round of applause for me. It will further motivate me to put in a lot of effort in the days ahead. Again, thank you very much. I’M THRILLED and humbled to accept this Award. This recognition means the world to me and our entire team. It’s a testament to our passion for hospitality and the tireless effort we put into making each guest’s experience special. This award will serve as a constant reminder of our commitment to excellence in the industry, and we’re excited to keep pushing boundaries. Thank you for this incredible honour. I WOULD like to thank the BW HOTELIER team for this appreciation awarded to me and my team at Vivanta Pune Hinjawadi. It felt exuberant to receive the award for West Region – Head of Sales and Marketing. Thank you once again for this acknowledgement and recognition of our efforts; it inspires us to continue to strive for excellence and hope we exceed expectations again next year. VEENU RASTOGI REKIBAR RAHMAN NISHTHA GHOSH RADISSON BLU HOTEL GUWAHATI REGIONAL WINNERS EAST ZONE WEST ZONE NORTH ZONE SOUTH ZONE RAJANI NAIR DEB HILTON BENGALURU EMBASSY MANYATA BUSINESS PARK
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 102 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com I’M ABSOLUTELY elated and deeply honoured to have received the Head of PR and Marketing National Award from BW HOTELIER. This recognition is a testament to the incredible teamwork and support I’ve received from exceptional leaders like Sandeep Singh, my General Manager, Sonia Paul, our Cluster Director of Marketing, and Kamal Deep Sharma, the Director of Sales and Marketing Hyatt Pune. Their guidance and trust have been invaluable. I’m immensely grateful for their mentorship and the opportunities they’ve provided me. This award is as much theirs as it is mine. Thank you for believing in me and allowing me to shine in this role. HEAD OF PR & MARCOMM OF THE YEAR RITUJA JADHAO HYATT PUNE NATIONAL WINNER
103 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 WINNERS THIS AWARD celebrates the team’s steadfast dedication and unwavering commitment to achieving the highest standards. It serves as a strong motivation to pursue creative, sustainable, and impactful PR and marketing strategies. ARUNDHATI GHOSH ITC ROYAL BENGAL & ITC SONAR REGIONAL WINNERS EAST ZONE THE AWARD is a testament to the collaborative efforts of our team. I extend my heartfelt gratitude to CEO Mr Anuraag Bhatnagar, Senior VP Marketing and CBO Ms Anjali Mehra and VP & GM Mr Nishant Agarwal for their invaluable support. DEBOSMITA PAUL THE LEELA PALACE UDAIPUR WEST ZONE I ADORE my work and the freedom to pursue it with creativity is unparalleled at Hyatt. Being awarded for my passion is incredibly exciting. Extending my gratitude to Hyatt family, my mentors, my team and BW HOTELIER. SONIA PAUL GRAND HYATT MUMBAI WEST ZONE THIS AWARD is a true testament to the unwavering dedication and collective efforts of our exceptional team. I am truly grateful for this recognition and am excited to continue my journey of innovation and excellence. PRISHA LAMBA FAIRMONT JAIPUR NORTH ZONE THIS AWARD embodies our collective commitment to innovation and industry excellence. Heartfelt thanks to my team whose passion and tireless dedication have been pivotal. Gratitude to all mentors and thought leaders. NELSON S GOMES INTERCON CHENNAI MAHA’PURAM SOUTH ZONE IT IS indeed a profound honour to receive this award. It signifies our commitment to the pursuit of excellence within the dynamic realm of the industry. RAICHEL A LYDIA THE LEELA PAPLACE CHENNAI SOUTH ZONE
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 104 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com I’M DEEPLY honoured to receive the prestigious BW HOTELIER Anil Bhandari Head of Culinary of the Year from BW HOTELIER. This recognition is not just a personal achievement but a testament to the exceptional team at Pullman-Novotel New Delhi, Aerocity. We’ve consistently strived for culinary innovation and guest satisfaction, and this award inspires us to continue this journey. I am grateful for the acknowledgment and look forward to elevating culinary experiences even further. It’s a true privilege to be featured in BW HOTELIER magazine. Thank you for this prestigious honour. BW HOTELIER ANIL BHANDARI HEAD OF CULINARY OF THE YEAR SANDEEP KALRA PULLMAN AND NOVOTEL NEW DELHI AEROCITY NATIONAL WINNER
105 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 WINNERS TAJ AMER, JAIPUR TAJ LANDS END, MUMBAI THIS HONOUR by BW HOTELIER will definitely spur me to continue the focus on delighting guests with the offerings which are current and ensuring this is achieved in a sustainable manner, retaining the skilled workforce and optimising resources in a compact operation achieving the set targets. I’M HONOURED and grateful to have won this prestigious award. This recognition is a testament to my team’s unwavering commitment towards excellence in the hospitality industry. It inspires us to continue striving for the highest standards of culinary excellence and innovation. This award is a validation of our hard work, dedication and the exceptional efforts of our team. I WANT to express my heartfelt gratitude for this Award. It is truly an honour to receive such recognition. This award is not just a personal achievement but a testament to the dedication and passion I have for culinary arts. I would like to extend my thanks to the jury. I am excited to continue my culinary journey, pushing the boundaries of taste and creativity. HUMBLED AND honoured to be recognised by BW HOTELIER. I extend heartfelt gratitude to the panel of judges and the organising committee for acknowledging my endeavours. This recognition serves as a testament to the endless support and encouragement from my mentors, peers and the incredible team that has been instrumental in shaping my culinary journey. SATYA SHARMA ARABINDA SETH ROHIT SANGWAN FAIRFIELD BY MARRIOTT KOLKATA REGIONAL WINNERS - HEAD OF CULINARY EAST ZONE WEST ZONE NORTH ZONE SOUTH ZONE THIMMAIAH BARIANDA VIVANTA BENGALURU RESIDENCY ROAD
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 106 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IT’S A great honour and privilege to receive this prestigious award. Thank you BW HOTELIER for recognising me as a National Winner. This motivates me to work even harder towards achieving my goals. I share this award with my teammates and my family who stood by me and supported me throughout. Thank you IHCL for nominating me for this award. HEAD OF ENGINEERING OF THE YEAR MOHAMED JAVID REFAI TAJ FISHERMANS COVE RESORT & SPA NATIONAL WINNER
107 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 WINNERS RAMBAGH PALACE, JAIPUR ITC GRAND CENTRAL I WOULD like to express my deepest gratitude to The Oberoi family for believing in me and supporting me to constantly deliver incredible results. I dedicate this award to my team of highly skilled engineers, Mr Sumit Rawat, VP-Engineering and the leadership team at The Oberoi Bengaluru. THIS ACCOLADE reflects not just personal achievement but the culmination of our team’s relentless commitment to innovation and excellence. I owe it to my organisation, whose credo of Responsible Luxury makes us reimagine the future each day. This award isn’t just a recognition; it’s a catalyst for us to further revolutionise the hospitality engineering landscape. HONOURED To receive this award. I extend my heartfelt gratitude to the esteemed jury for this recognition. This award is a testament to the dedication of my exceptional team at Taj Rambagh Palace, Jaipur and their unwavering commitment to excellence. I would like to commend BW BW HOTELIER for orchestrating a well organised and impactful, knowledge sharing event. SINCERE THANKS to BW HOTELIER for recognising the hardwork of individuals in the hospitality industry. Also, I would like to thank the ITC leadership team who have recognised the hardwork and nominating me for this prestigious award and I am happy that I have won the most coveted award and kept the flag of ITC Hotel’s flying high. VINAY PALIWAL PARVEEN KUMAR AMITAVA BHATTACHARYA ITC ROYAL BENGAL & ITC SONAR EAST ZONE WEST ZONE NORTH ZONE SOUTH ZONE NAMISH SHETTY THE OBEROI BENGALURU REGIONAL WINNERS
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 108 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com I AM deeply grateful to BW HOTELIER for bestowing upon me such an incredible honour at IHA-2023 - the Head of IT National Award. It came as an immense privilege. This recognition truly underscores my dedication to upholding excellence in both hospitality and information technology. It stands as a testament to the tireless efforts of our exceptional team, led superbly by General Manager Mr Praydhumna Singh. His leadership and guidance have been instrumental to our success. I am also thankful for my family’s constant encouragement throughout this journey. Looking ahead, I am excited to carry on striving for new heights of achievement with my colleagues as we progress forward on our path of continued improvement and success. HEAD OF IT OF THE YEAR NARENDRA SINGH RAO TAJ ARAVALI RESORT & SPA, UDAIPUR NATIONAL WINNER
109 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 WINNERS THE PARK NEW DELHI IBIS VIKHROLI, IBIS NAVI MUMBAI & IBIS THANE IT IS a privilege and a humbling experience to be awarded the BW HOTELIER IHA-2023 Award. I appreciate the recognition and support from BW HOTELIER magazine that has been promoting and empowering hoteliers in India. I want to thank the management of ITC Hotels for their trust and mentorship too. I FEEL honoured and humbled. I would like to sincerely thank the jury for this. I am also deeply indebted to ITC Hotels for considering me worthy of nomination and for the guidance it has rendered at every step. This recognition will remain an important highlight of my career. I am grateful for the recognition I have received for my work because I am sure every other nominee is as capable if not more of winning this award. PRIVILEGED TO receive this award. I would like to thank the BWH team and the jury. This is not just a reflection of my efforts but symbolises our collective success. My gratitude to The Park Hotel New Delhi for providing a supportive environment that encourages innovation and continuous improvement. I also want to acknowledge the support of my mentors, colleagues, and friends who have guided me throughout my career. IT HAS been a journey full of extraordinary challenges and a pathway of great learning throughout. I have cherished every bit of it and would be honoured to pass the learnings to my fellow mates to shine and grow together. I feel blessed to be working with the Accor Group with gives us a platform to showcase our talent and recognises our hard work to boost our confidence. SACHIN KULSHRESHTHA DEBASHIS BHATTACHARYA AMOL YUVARAJ PATIL ITC SONAR & ITC ROYAL BENGAL REGIONAL WINNERS EAST ZONE WEST ZONE NORTH ZONE SOUTH ZONE SANJEEVI RAO ITC GRAND CHOLA, CHENNAI
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 110 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com THANK YOU BW HOTELIER for the honour. I am grateful to the BWH team for this recognition. This award is a testament to my commitment to delivering exceptional employee satisfaction and facilities in the hospitality industry. I want to extend a heartfelt thank you to the incredible corporate team of Lemon Tree Hotel Group for their constant support and guidance. Their contributions are truly appreciated. This recognition means a lot to me and wouldn’t have been possible without the incredible team working with me at Lemon Tree Premier Patna. Their support and love have been the driving force behind this success. A big thank you to my mentors, ownership and my family who have supported me throughout this wonderful journey. Their trust and appreciation mean the world to me. Here’s to more great moments further!! HEAD OF HR OF THE YEAR MONALISA SAMANTARAY LEMON TREE PREMIER PATNA NATIONAL WINNER
111 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 WINNERS REGIONAL WINNERS I’M humbled and thrilled to receive this Award. This recognition means a lot and wouldn’t have been possible without the incredible support from my colleagues, my team amd mentors at Accor. I would also like to thank the esteemed jury too. THIS isn’t just a personal achievement but a testament of dedication and hardwork of HR team. Fostering a culture of empowerment, growth and inclusivity is pivotal in driving success. This award underscores the significance of innovative HR strategies and its impact on employee wellbeing and company’s overall performance. THANKS to the BW HOTELIER team for this recognition. It means a lot and I’m genuinely thankful for your belief in my work. I’m excited to keep working hard and contribute to our shared goals. I’d also like to express my gratitude to the ITC Hotels team for their guidance and support, which helped me reach a level where I could compete on a larger scale. I’M HONOURED to receive this Award. This achievement underscores the unwavering dedication and effort put forth by our HR team. I remain steadfast in our commitment to cultivating a positive and inclusive workplace and this accolade inspires us to persist in our quest for excellence in HR management. THIS AWARD reflects the collective effort and dedication of the remarkable team. This accolade is a tribute to the hard work of our associates, the backbone of our success. I extend my appreciation to our management, colleagues and partners for their support. ARSHIYA PAUL IBIS KOLKATA RAJARHAT EAST ZONE PURNIMA KUMARI COURTYARD BY MARRIOTT PUNE CHAKAN WEST ZONE ANSAR AHMAD SHAH WELCOMHOTEL PINE N PEAK NORTH ZONE ASHISH CHANDRA THE OBEROI AMARVILAS NORTH ZONE BHAVANI NOVOTEL HYDERABAD CONV. CENTRE SOUTH ZONE MS Datta
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 112 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com EARNING THE prestigious BW HOTELIER IHA-2023 National Award for Head of F&B of the Year 2022-23 is a defining moment for me. It’s a validation of ITC Hotels’ tireless pursuit of excellence in the hospitality domain and signifies my team’s relentless dedication to the highest standards of hospitality. This accolade not only recognises our hardwork but also ignites our determination to elevate guest experiences to new heights. I extend my sincere thanks to BW BUSINESSWORLD and BW HOTELIER for this remarkable honour and I’m excited about the opportunities this recognition brings to continue innovating and setting industry standards. HEAD OF F&B OF THE YEAR ABHIMANYU ARORA ITC GRAND CHOLA NATIONAL WINNER
113 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 WINNERS REGIONAL WINNERS I AM privileged and honoured to receive the prestigious BW HOTELIER IHA-2023 Award for Head of F&B - East Zone. Special regards to the jury of BW HOTELIER, Radisson Hotel Group, DS Group, the entire team of Radisson Blu Guwahati and my family. MY GRATITUDE to the BW HOTELIER team for their remarkable effort in organising a grand event. The opportunity to learn and listen to accomplished individuals was invaluable. I’m overjoyed to have received the prestigious award on behalf of Radisson Lonavala. I extend my heartfelt thanks to the jury for choosing me. THIS AWARD is a tribute to the unwavering dedication and hardwork of an exceptional team. This position transcends contents of a plate or a glass, encompassing a relentless pursuit of excellence in every aspect. This role demands passion and agility to adapt to ever-evolving trends and shifting customer expectations. I WOULD like to extend my gratitude to BW HOTELIER for organising a remarkable event. This award not only recognises my efforts but serves as a testament to the hard work and dedication of our entire team at Radisson Blu Faridabad. It is their unwavering support and commitment that have managed this achievement possible. THANK YOU BW HOTELIER and the jury for bestowing me with such a prestigious award. I feel overwhelmed, emotional and at a loss for words. I’m appreciative of everyone who has supported me: my team, manager, friends and the team at the hotel. VIKAS TOKSYA SIMON GOMES ANKIT SADANA SHASHI SHANKAR DUSHYANT SINGH RADISSON BLU HOTEL GUWAHATI RADISSON HOTEL RESORT & SPA LONAVALA CROWNE PLAZA NEW DELHI ROHINI RADISSON BLU FARIDABAD JWM BENGALURU PRESTIGE GOLFSHIRE RESORT & SPA EAST ZONE WEST ZONE NORTH ZONE NORTH ZONE SOUTH ZONE
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 114 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com THE BW HOTELIER Award is a prestigious award that recognises the best in the hospitality industry and winning the Head Of Spa Award gives me immense pride and accomplishment. The feeling of winning is beyond words, a mix of excitement, gratitude and fulfilment. It motivates me to continue pushing the boundaries, enhancing the spa experiences and striving for excellence. It serves as a testament to my commitment and inspires me to reach even greater heights in my career. ANUJ SINGH ITC ROYAL BENGAL & ITC SONAR HEAD OF SPA OF THE YEAR NATIONAL WINNER
115 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 WINNERS ITC RAJPUTANA, JAIPUR TAJ EXOTICA RESORT & SPA GOA GRATITUDE TO BW HOTELIER for recognising my endeavour in the space of holistic wellness. The management at Conrad Bengaluru and my peers have played an integral role in this journey by providing a great platform to bolster the wellness and Spa category. The Spa at Conrad Bengaluru is one of the best in the city. IT WAS a great honour to be a part of such a grand event. I am pleased to receive the award for Head of Spa - East Zone this year. This accomplishment is a significant milestone in my life on such a prestigious platform and is extremely motivating for me. The biggest accolades go to my team members at The Westin, Kolkata since they have enabled me to get this far. I hope to continue doing my best in the future. THIS AWARD is very special, not just for me and the spa team at ITC Rajputana but for all the spas across ITC Hotels as today’s traveller chooses the hotel based on the wellness facilities available. We, at Kaya Kalp Spa, strive to provide a holistic wellness experience to guests, a key takeaway. This award propels us to keep focus on changing wellness trends while delivering ancient traditional therapies. I AM honoured to receive the prestigious BW HOTELIER Award for the Head of Spa - West catagory. It is an absolute pleasure to meet and interact with hospitality visionaries during the two days of events at BW HOTELIER Summit & Awards 2023. SANYOGITA SINGH ROSE KONYAK DR RAJNEESH KUMAR THE WESTIN KOLKATA RAJARHAT REGIONAL WINNERS EAST ZONE WEST ZONE NORTH ZONE SOUTH ZONE ABISH RADHAKRISHNAN CONRAD BENGALURU
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 116 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com THANK YOU BW HOTELIER for recognising my work and other bright talents across all disciplines. It was indeed overwhelming and special for me to receive this coveted and prestigious award from industry veterans and stalwarts. It was extremely inspiring and will act as a motivation for me to do well and outperform my previous performances. A heartfelt gratitude to Dr Batra, Mr Khanna and all the esteemed jury members for recognising all of us. We shall keep the flag of Indian hospitality flying high. HEAD OF ACCOMMODATION OF THE YEAR AYAN HALDER COURTYARD BY MARRIOTT HEBBAL BENGALURU NATIONAL WINNER
117 BWHOTELIER SEPTEMBER-OCTOBER 202 www.bwhotelier.com IHA-2023 WINNERS FAIRMONT JAIPUR RAFFLES UDAIPUR I STAND immensely joyful to have received this Award. I’m obliged for being recognised by the BWH jury. I would like to thank the IHCL management and my colleagues for providing me the opportunities and required support to achieve this milestone. Thank you again for this significant recognition. WINNING THE BW HOTELIER Award is an honour and a testament to the unwavering dedication, commitment and passion I’ve invested in the industry. This accolade not only recognises my hardwork but the incredible team that has supported me. It reaffirms our shared mission to provide exceptional guest experiences and sets a high standard for our continued pursuit of excellence. IT IS a great honour to to receive this Award. I would like to thank the esteemed jury and BW HOTELIER team for recognising my hardwork and dedication. I extend heartfelt thanks to GM Mr Rajiv Kapoor who has been a constant source of inspiration and guidance. I can’t emphasise enough I would achieve nothing without my team. I would like to acknowledge my wife and parents, who have always been there for me. I’M DEEPLY honoured to receive the prestigious BW HOTELIER IHA-2023 Award. This recognition reflects the dedication and hardwork of my entire team. This award is not just a personal achievement but a testament to our collective commitment to guest satisfaction, innovation, sustainability and excellence. I look forward to continuing our pursuit of excellence in the hospitality industry. SUKHPREET SINGH BATH NEHA KAPOOR KRISHNARAJ SINH DODIA JW MARRIOTT KOLKATA REGIONAL WINNERS EAST ZONE WEST ZONE NORTH ZONE SOUTH ZONE VT VINOD KUMAR SAVOY, OOTY - IHCL SELEQTIONS
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 118 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com I WOULD like to thank the eminent jury members and BW HOTELIER for providing this platform and acknowledging the industry achievers. This award is very special and a stepping stone towards the hardwork and dedication shown by the entire team at The Oberoi New Delhi under the guidance of my senior colleagues. I personally believe this is a fruit of self-belief and the zeal to achieve the goals which are aligned with the company’s dharma and ethics. Procurement and material handling is a very detailed and fragile subject which needs deliberation, evaluation, strategic planning and at the same time to be flexible to the needs of the industry. The compassion and the efforts need to be indelible and every task needs to be handled in a systematic manner which yields maximum output and desired results. The challenges are humongous due to many variable and market driven factors which a developing economy puts ahead each business entity. My mantra has always been to focus on every task which suits best to the guest and profitability. I am happy that as a procurement head and as a team, we have managed to mitigate all the challenges and met demand as per the expectations. HEAD OF PROCUREMENT OF THE YEAR SIDDHARTHA DAS THE OBEROI, NEW DELHI NATIONAL WINNER
119 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com IHA-2023 WINNERS REGIONAL WINNERS BW HOTELIER is doing a great job by bringing all the hoteliers from across the country on a common platform. It is a great service to the hospitality industry. I got my first award of excellence and am feeling so proud of being a hotelier, thanks to ITC Limited and BW HOTELIER. I wish them all the best for their future endeavours! HONOURED AND humbled to receive the prestigious BW HOTELIER Award, a testament to the hardwork and dedication of my team. I’m grateful for their contributions. Winning this award is a validation of our efforts, and it motivates us to continue to strive for excellence. HONOURED TO have won the Award. I thank the jury and entire BW HOTELIER team for recognising my work. It wouldn’t have been possible without my team at Le Meridien Gurgaon and the mentors at Marriott. My gratitude towards my seniors and our GM, Ms Suman Gahlawa for her unconditional support and guidance. IT IS incredible moment for me. I am almost unable of find the right words to convey my appreciation to BW HOTELIER. This Award is a dream come true for me. I want express heartiest thanks to the jury members who recognised my efforts and now motivate me to do better in future. HONOURED TO receive this Award. The journey to this achievement has been a remarkable learning experience, complete with its fair share of challenges and triumphs. A big thanks to my team too. I thank GM Sandeep Johri, DoF Suneel and DoT&C Ranjith for all their support. RAJESH KR SINHA SHIVAM SHRIVASTAVA SURENDER SHARMA VIKRAM SINGH E KESHAVA REDDY ITC SONAR & ITC ROYAL BENGAL THE TAJ MAHAL PALACE, MUMBAI LE MERIDIEN GURGAON DELHI NCR FAIRMONT JAIPUR NOVOTEL & IBIS BENGALURU ORR EAST ZONE WEST ZONE NORTH ZONE NORTH ZONE SOUTH ZONE
PRESENTS & SUMMIT 2023 7 POWERED BY: C0-PARTNER: 120 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com HEAD OF HOUSEKEEPING OF THE YEAR NATIONAL WINNERS I’M DEEPLY grateful for the honour of being recognised as a winner by BW HOTELIER. This award is not just a recognition of my efforts but also a reflection of the exceptional team and management at The Park and the guests who have made this achievement possible. Your acknowledgment is a source of inspiration to strive for excellence in the hospitality industry continually. Thank you once again for this incredible recognition. RAJA MUSTAFI PARK KOLKATA I’M TRULY privileged to receive this prestigious Award from BW HOTELIER at the BWH IHA-2023. This recognition salutes the hardwork, commitment, creativity, innovation and care of housekeeping as a key function in hospitality. I’m grateful to my team for their consistent support and passion and I salute their efforts. At the reimagined Taj Mahal, New Delhi, it has been an absolute honour to work with some of the best minds and talent in the industry. I’m honoured to have been an integral part of the hotel’s journey of transformation. We strive to provide memorable luxury experiences to our guests at the Capital’s iconic landmark. The team and I are delighted with the accolade. UDIT MITTAL TAJ MAHAL, NEW DELHI
121 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com REGIONAL WINNERS IHA 2022 WINNERS MY HEARTFELT thanks and gratitude to Radisson Hotel Group’s top leadership for believing in me. I must admit that I’m looking good with this trophy due to the incredible work being done by the team back in Guwahati. This one is for them. This accolade will inspire me to achieve larger goals. IT FILLS me with pride and accomplishment to be recognised for my hardwork and dedication. This recognition serves as a testament to the efforts put forth by my team and me in ensuring that guests have a comfortable and enjoyable stay. I feel motivated and inspired to continue striving for excellence in my role as a housekeeping head. I WOULD like to thank all the jury members and my mother, my wife and my mentors, Sareena Kocher, Mandeep Aasht and GM Zubbin have played a vital role in my sucess. I dedicate this Award to my late father who is watching my success from heaven and blessing me. THIS AWARD acknowledges the unwavering dedication and hardwork. It highlights the multifaceted nature of being the Head of Housekeeping, emphasising on cleanliness and creation of an exceptional guest experience. HONOURED. THIS award is a testament of the hardwork and dedication of our team. It motivates me to continue striving for excellence. I’m excited to continue my journey towards maintaining the highest standards of housekeeping in the industry. SAIKAT BASU SARITA FERNANDES MANISH KUMAR DEVASHISH MAJUMDAR SUBHADEEP CHATTERJEE RADISSON BLU GUWAHATI TAJ HOLIDAY VILLAGE RESORT & SPA GOA LEMON TREE GURGAON CROWNE PLAZA TODAY GURUGRAM THE PARK HYDERABAD EAST ZONE WEST ZONE NORTH ZONE NORTH ZONE SOUTH ZONE
MEET THE GM 122 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com ‘WE INVEST IN OUR WORKFORCE AND THEIR DEVELOPMENT’
123 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com RUBIN CHERIAN BY BWH BUREAU NHCC & HICC HAVE WITNESSED INCREASED OCCUPANCY RATES, IMPROVED PROFITABILITY MARGINS AND CONSISTENT TRAJECTORY OF REVENUE GROWTH, SAYS GENERAL MANAGER RUBIN CHERIAN AS AN accomplished hotelier with extensive experience in the hospitality industry, his strategy for successful business growth revolves around a holistic approach. Central to this approach is an unwavering commitment to guest satisfaction, feels Rubin Cherian, General Manager, Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre. He adds that they prioritise delivering exceptional services, fostering loyalty and cultivating positive reviews, all of which play a pivotal role in today’s digital landscape. “Alongside this, we focus on revenue generation, continually exploring opportunities to maximise income through dynamic pricing, strategic partnerships and innovative packages. Sustainability is another cornerstone of our strategy, with a commitment to minimising our environmental impact through eco-friendly practices. Our workforce is crucial and we invest in their development, creating an empowered and engaged team. Innovation and adaptability are key, allowing us to stay ahead of industry trends. Finally, community engagement and local partnerships enhance our brand’s reputation and contribute to our growth. This multifaceted strategy ensures sustainable, long-term success in the dynamic world of hospitality,” he says. With a career spanning over two decades, Cherian’s professional journey has been deeply rooted in a profound appreciation for personal interactions and the transformative power they hold in enriching the lives of individuals. “My unwavering passion for crafting unforgettable experiences for guests has been the driving force behind my path in this sector. My passion for personal interaction naturally led me to the front office department where I could engage with guests directly. Over the years, I dedicated myself to growing within the Front Office department, eventually realising my dream of overseeing all aspects of hotel operations,” he shares. Cherian took over as GM of NHCC and HICC in January 2023 with focus on profitability, business results, business management and increase revenues. “I’m pleased that our strategic initiatives, including revenue optimisation and efficient cost management, have yielded positive outcomes. We’ve witnessed increased occupancy rates, improved profitability margins and a consistent trajectory of revenue growth. This reaffirms our commitment to achieving long-term success for Novotel Hyderabad & HICC,” he says. On present-day hospitality landscape and what does future hold, he opines, “There has been a dynamic shift towards embracing technology for both convenience and safety. Sustainability has become integral to day-to-day operations, reflecting a growing commitment to environmental responsibility. Personalised guest experiences continue to thrive, catering to the unique preferences of each visitor.” He adds flexibility remains the
MEET THE GM 124 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com key to success, enabling the industry to adapt swiftly to evolving circumstances and meet the changing demands and preferences of travellers. “The hospitality sector, by its very nature, is resilient and poised for evolution, ensuring it remains at the forefront to meet the diverse needs of today’s travellers and those of the future,” he feels. Since the pandemic, retaining talent has been a challenge for the industry especially in the current competitive environment. To address this, Cherian shares that they have placed strong emphasis on nurturing the team members’ growth and well-being. “We offer comprehensive training and development programmes, providing a clear path for career advancement within the organisation. Fostering a positive work culture, where employees feel valued and recognised for their contributions, is central to retaining talent. We regularly benchmark compensation and benefits to ensure our team members are motivated and rewarded competitively which helps us retain skilled and dedicated professionals in these demanding times,” says the GM. What makes Novotel Hyderabad and HICC truly unique is their ability to seamlessly blend both corporate and social events with associations, creating a vibrant and multifaceted atmosphere, feels Cherian. “This distinctive mix contributes significantly to the success and desirability of our properties in the region. While specific figures may naturally fluctuate due to factors like geographical dynamics and seasonal variations, our unwavering commitment and continued efforts have solidified our position as the preferred choice for MICE events and large-scale weddings,” he shares. In the MICE domain, HICC serves as a pivotal hub attracting participants from various corners of India and international markets. Domestically, the key source markets include Hyderabad, Delhi, Mumbai and Bengaluru while internationally, the US, the UK and Europe drive substantial demand for international associations and conventions. The diverse geographical reach underscores the significance of HICC on both the national and global stages. When it comes to weddings, the two properties host ariund 50 weddings each year, catering to gatherings from 500 to 6,000 guests. Food Exchange, NHCC Rubin Cherian
125 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com RUBIN CHERIAN “This showcases our versatility and capacity to accommodate a wide spectrum of wedding sizes and styles, further cementing our reputation as a premier wedding destination. F&B offerings always play a key role in shaping the overall guest experience at a property. On what role does it play at both the hotels, the GM says, “We take immense pride in our F&B offerings, which have been meticulously designed to captivate and delight our discerning guests. Our culinary journey is a fusion of diverse flavours, ranging from fine dining to relaxed and casual settings, all aimed at ensuring the guests enjoy a truly memorable gastronomic experience. Beyond our diverse restaurant offerings, we are committed to accommodating dietary preferences and special requests, ensuring that each guest’s dining experience is not just satisfying but truly exceptional. Furthermore, we take pride in curating various mini-IPs (Intellectual Properties) and experiential events that elevate our guests’ overall stay. These initiatives are thoughtfully designed to add unique and memorable dimensions to their visit. It’s our way of going above and beyond to ensure that every moment with us is a moment to cherish.” The infusion of technology and digitisation into the hospitality space has not only transformed the way it operates but has redefined guest expectations. Accor Hotels have been at the forefront of embracing these changes to enhance guest experiences. “Our digital innovations include the use of digital key cards for ease of check-in and check-out processes, the use of artificial intelligence and chat bots to anticipate guest preferences and provide tailored recommendations. Furthermore, our commitment to sustainability is reflected in our digital initiatives, such as minimising paper usage through e-concierge services, digitally tracking the food waste we produce for better waste management. In essence, technology has become an integral part of Novotel and HICC’s identity, driving efficiency and elevating the overall quality of service we provide to our guests,” he shares. Sharing his views on how does he relieve his stress levels as General Managers often feeling the heat of pressure, he says, “I find relief through regular exercise, such as morning runs and evening workout at the gym which help maintain mental and physical wellbeing. Additionally, having a strong support network, both within the workplace and among friends and family, provides a valuable outlet for sharing experiences and seeking advice.” n Executive Suite, NHCC The Bar, NHCC
CELEBRATION 126 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com BY BWH BUREAU AS JW MARRIOTT, AEROCITY MARKS ITS 10TH ANNIVERSARY, GENERAL MANAGER SHARAD DATTA LOOKS BACK ON A DECADE FILLED WITH INDELIBLE MOMENTS, UNPARALLELED HOSPITALITY AND ENDURING MEMORIES A DECADE OF HOSPITALITY ELEGANCE IF ONE were to ask you on what’s the common thread between hoteliers Balan Paravantavida, Anthony Page, Vipin Khattar and all these gentlemen have been the General Managers of JW Marriott, Aerocity over the last one decade that the hotel has been in existence. Sharing some memorable moments from the history, with remarkable achievements. Over the years, we have evolved to meet the changing needs of our guests and provide them with an unparalleled travel experience. We continue to strive to reach even greater heights.” After opening its doors in 2013 in New Delhi, the hotel achieved its first significant milestone by reaching 100 per cent occupancy in 2014. “In 2016, we hosted a prominent leader from Singapore, Sharad Datta, what would your answer be? Well, for the uninitiated, present-day GM Sharad Datta says, “Our journey has been filled
CELEBRATION 127 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com marking our first Head of State visit. We expedited our efforts to reduce environmental footprint by launching a water bottling plant in 2019 and installing an EV charging station in 2022 for our ecoIn 2020, the hotel began offering home delivery with the Marriott Bonvoy on Wheels initiative. “We even expanded our culinary offerings with the launch of Adrift Kaya in 2022, a Japanese Izakaya with a Californian twist, a vision of Sandeep Gupta, Chairperson, Aria Hospitality and Consultancy, led by Michelin Star Chef David Myers. We reached a pinnacle when we had the opportunity to host the G20 delegates, including the Head of State from South Africa,” he says. In 2023, the hotel experienced remarkable growth in occupancy percentage and Average Room Revenue (ARR). “As travel resumes its upward trajectory, we’ve been fortunate to witness a substantial influx of luxury group travellers. This resurgence has been pronounced across segments, contributing significantly to our thriving performance. The year thus far has been pivotal, aligning with our commitment to elevate guest experiences, fostering sustainability and embracing technological advancements. This unique confluence has propelled us toward unprecedented success, setting new benchmarks and cementing our reputation as a luxurious haven for discerning travellers,” he says. On adapting the changing trends to enhance guest toward holistic wellness is undeniable, with amenities like spas and mindfulness offerings gaining prominence. Bleisure travel is also on the rise, impacting events and conferences positively. Sustainability has evolved from a buzzword to a core principle, with a heightened focus on carbon neutral and zero carbon events. Additionally, virtual reality technology is revolutionising event planning, allowing organisers to virtually experience event spaces and configurations.” property. “Our initiatives encompass a range of actions, from adopting cage-free eggs to promote animal welfare, launching a Clean Air Initiative to contribute to a healthier environment and setting up a water bottling plant and establishment of an EV charging station. Our involvement in Serve 360 initiative underscores our responsibility to make a positive and lasting impact on the community. We aim not only to offer our guests an exceptional experience but to contribute meaningfully to society and environment,” he says. The GM shares they don’t leave any stone unturned in training and engaging employees to ensure a comfortable and enjoyable stay for the guests. “We work in coordination to ensure our guests’ needs are met promptly and efficiently. To achieve this, we hold regular daily and weekly meetings to set the strategy. In case of special events and occasions, we strategise and provide training to the employees well in advance to prevent any unforeseen incidents. Our team works round-the-clock to assist with any requests, whether it’s arranging transportation or providing local recommendations. We ensure every employee is given a fair chance to showcase their talent and grow,” he says, adding their focus is on nurturing talent through initiatives like the Marriott Voyager programme. “As we move forward, sustainability, personalisation and brand culture will remain our guiding principles. By seamlessly integrating these elements, we’re poised to not only meet but exceed the expectations of our esteemed guests, reinforcing our status as a “Looking ahead, we are focussing our energy on integrating technology into our day-to-day operations. This will help streamline our services and minimise our environmental footprint. To further intensify our efforts to build a greener tomorrow,” he concludes. n IN 2023, THE HOTEL EXPERIENCED REMARKABLE GROWTH IN OCCUPANCY PERCENTAGE AND ARR Datta draws attention towards the sustainable practices at the premier luxury destination in Delhi, NCR,” Datta avers. conscious guests,” adds Datta. experiences, Datta says, “In current landscape, the paradigm shift
PROPERTY REVIEW 128 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com EFFORTLESS ELEGANCE, LUXURY ULTIMATE
FOUR SEASONS BENGALURU 129 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com BY BHUVANESH KHANNA NOW, HERE’S a place in the bustling city of Bengaluru which not only showcases the work of diverse and cutting-edge artists but stands as a patron for them too, offering a distinctive platform for their creations. And this is no art gallery or a museum. Nestled within the vibrant pulse of the Garden City at Embassy One, Four Seasons Bengaluru is the destination that offers artists a unique space for their creative endeavours. The stunning interior design of public spaces and restaurants transforms this hotel into an oasis of unparalleled comfort and luxury amidst the bustling metropolitan landscape. It was back in the first year of the decade of 1960s that the first Four Seasons Hotels and Resorts welcomed guests at its maiden hotel. Since then, the brand’s history has been characterised by a continual narrative of innovation, remarkable growth and an unwavering dedication to maintaining the highest standards of excellence. Coming back to Four Seasons Bengaluru. Offering a perfect blend of efficiency with leisure, the 30-storey contemporary glass façade of the hotel stands gracefully against the city’s skyline. At half-an-hour drive from the Kempegowda International Airport, Four Seasons Hotel Bengaluru is where the city converges to connect and find inspiration – the property’s design direction is characterised by a seamless dialogue between architecture and nature. Consequently, the property harmoniously blends diverse design elements, including shape, colour and contrast. Spread across five acres of beautifully landscaped gardens, the property is a part of the Embassy One development and includes 230 rooms – 191 guestrooms and 39 suites. Then, there are 105 Four Seasons Residences. Embassy One’s majestic architectural design is crafted to unveil surprises in three distinct layers. The intricate arrangement of Four Seasons’ ground lobby unfolds in a threefold revelation. Upon entering, you are greeted by a generously spacious area adorned with metal fretwork and refined ceramics. Further exploration leads to The Lobby Lounge & Terrace and The Collection. The experience, however, doesn’t end here – it unveils captivating views of the pool and lush green gardens, concealed within the property. One cannot help but notice a collection of contemporary art that plays a pivotal role in enhancing the hotel’s public spaces that have FOUR SEASONS BENGALURU TRULY FEELS LIKE AN OASIS OF COMFORT AND LUXURY IN THE MIDDLE OF THE BUSTLING METROPOLITAN
PROPERTY REVIEW 130 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com been curated by artist Riyas Komu. The hotel’s lobby is enveloped by large-scale art murals by Moss & Lam while a massive sepia-toned 18- ft map by Saju Kunhan is intricately repurposed onto polished teak wood strips behind the reception desk. Corridors, transformed into gallery spaces, feature ethereal depictions of the natural world on canvas and tarpaulin by GR Iranna. ADVANTAGE TECHNOLOGY Designed by internationally acclaimed designer Yabu Pushelberg, all rooms at the hotel feature intuitive technology that puts every convenience at a guest’s fingertips like FS chat, chrome cast, touch buttons for curtains and showers, iPads, mirror TVs in bathrooms, energy saving Lutron technology. Four Seasons Hotel Bengaluru’s I take a tour of the property informs that in a commitment to sustainability, each room at the hotel is furnished with energy Lobby Florals Garden Terrace Suite OUR HOTEL SEAMLESSLY BLENDS MODERN AESTHETICS WITH TRADITIONAL INDIAN CRAFTSMANSHIP REUBEN KATARIA General Manager suave General Manager Reuben Kataria who accompanies me while
FOUR SEASONS BENGALURU 131 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com efficient lighting and amenities that have been kept free from plastic. “Yet the most enchanting aspect of every room lies in the French windows, inviting ample natural light and providing delightful views of the pool and the verdant landscapes of the city. As the day winds down, guests can unwind in the customisable comfort and privacy of the Four Seasons Bed,” he says. Each hotel room and private residence showcases remarkable artwork, ranging from Neha Puri Dhir’s fabric patterns recreated on canvas to Riddhi Shah’s etchings on handmade paper. Pushelberg, adds Rebuen, anchored the hotel’s design philosophy in two distinct themes: the classical and the contemporary. “Our hotel seamlessly blends modern aesthetics with traditional Indian craftsmanship, as evidenced by stone-filled spaces and a neutral colour palette. This design mirrors the geometric and ornamented patterns found in the gardens of Bengaluru.” THE MOST ENCHANTING ASPECT OF EVERY ROOM LIES IN THE FRENCH WINDOWS, INVITING AMPLE NATURAL LIGHT Lobby Concierge Desk Deluxe Room
PROPERTY REVIEW 132 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com FOOD FOR THOUGHT With Executive Chef Dhiram Haque at the helm in the kitchen, the gastronomic journey at the hotel is a delight, be it Asian fusion, Italian delicacies, light bites or expertly crafted cocktails. These exceptional spaces promise to satisfy every palate. If you love Japanese, Chinese and Thai cuisine, make sure to visit Far and East, the contemporary Asian brasserie on the hotel’s 21st floor which beckons guests with its fresh and imaginative dishes crafted by Chef Atsushi Yonaha. With an electric brushstroke of vivid colours, Chef Yonaha brings in his Okinawan sensibilities and traditional Kaiseki multi-course training onto the plate. My culinary preferences revolve around Pan-Asian cuisine, and I relished every dish I tasted at the Chef’s recommendation. Equally famous at the restaurant is the Cantonese cuisine dished out by Malaysian Chef Sean Wong. Then, right next to Far and East is Copitas, a destination bar ranked #2 by 30 Best Bars in India atmospheric interiors and offers expertly crafted cocktails, either shaken or stirred, tailored to your preference by ace mixologist Sarath Nair. However, the fascination of the space is elevated by bronze decorative accents, plush velvet upholstery and playful art elements. The bar area is further enhanced by a striking geometric gold chandelier. Yet the true standout in Copitas’ dynamic design scheme is the outdoor patio, offering commanding panoramic views of the tree-laden cityscape. And how can one miss CUR8. The hotel’s all-day dining restaurant harmoniously merges spacious interiors with meticulously landscaped garden exteriors. It is here that I indulged in gourmet pizzas from the dual pizza ovens. These were complemented by Italian specialties and regional Indian dishes. For a more casual experience, one can explore the Lobby Lounge, a charming retreat offering light bites, afternoon tea and irresistible homemade desserts crafted by Pastry Chef Partha Bose. Without a doubt, Four Seasons stands as a genuine culinary paradise for those with a discerning palate. JOURNEY TO WELLNESS To provide a perfect retreat from the bustling urban life, Infuse Spa has been meticulously designed to craft a serene space. “It is here that guests can embark on a wellness journey and relax as well as recover with Indian-influenced signature treatments, massages, rituals, facials, zone therapies and salon services. With Four Seasons’ promise of luxury with a genuine heart, you can enjoy this modern yet reassuring retreat, bringing out vitality in you,” shares Reuben. The spa stands out as an exceptional destination, distinguished by its meticulous attention to detail, sophisticated design and cuttingedge amenities. It captivates the senses with its pleasing layout, gentle white colour palette and the expertise of its highly skilled staff. Hotel guests have access to a fully equipped gym and on-demand personal trainers. The hotel’s meditative butterfly garden or a stroll through the ribbon lawn is an invitation into the practice of mindfulness, informs Reuben. “You can take a relaxing dip in the outdoor pool Copitas Bar Infuse Spa and #38 by 50 Best Bars in Asia, that mesmerises guests with its
FOUR SEASONS BENGALURU 133 BWHOTELIER SEPTEMBER-OCTOBER 2023 www.bwhotelier.com where a soothing waterfall invites you to relax,” he adds. During the course of our conversation, Reuben shares that the guests can engage in educational tours at local, natural, cultural, historical or heritage sites to learn more about the local community. “This includes exploring the Snake Temple, the colourful market in Malleswaram, Bangalore Palace, Kali Temple and Washerman’s Villag. Over 25 local artists featured throughout our hotel, producing a narrative of unfolding stories FOUR SEASONS BENGALURU Phone: 080 4522 2222 General Manager: Reuben Kataria Room Rates: Starting at INR 28,500 Keys: 230 Deluxe {52}, Premier {73}, Premier Twin {27}, Club Premier {20}, Club Premier Twin {4}, Club {15}, FS Executive Suite - Cityscape {16}, FS Executive Suite – Twin {1}, FS Corner Suite {15}, Garden Suite {3}, Garden Deluxe Suite {1}, Imperial Suite {2} and Presidential Suite {1} Location: Embassy One, Mekhri Circle, 8 Bellary Road, Bengaluru curated by renowned artist Riyas Komu,” he informs. “Four Seasons Hotel Bengaluru at Embassy One is a testament to the city’s innovative and cosmopolitan spirit, serving as a dynamic hub to foster meaningful connections and delivering memorable experiences. We create properties of enduring value using superior design and finishes, and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of the discerning customers and to maintain our position as the world’s premier luxury hospitality company,” he states. MEMORABLE MOMENTS Reuben informs that when it comes to holding events, exhibitions, especially weddings, Four Seasons Bengaluru is the numero uno choice. “We take the stress out of planning a wedding. A dedicated Four Seasons wedding specialist is with you at every step, from coordinating the schedule of events to crafting the perfect menus and floral arrangements. Moreover, our venues are ideal for all the occasions surrounding your special day. One can host memorable celebrations in the Grand Ballroom, out on the Terrace, or in one of our salons. The Butterfly Ribbon garden offers an enchanting backdrop for wedding flexible venues, including six function rooms, a kitchen-equipped terrace and an outdoor patio. Whether it’s a business meeting, corporate gala or social celebration, the signature Four Seasons touch promises to elevate each gathering.” Four Seasons Bengaluru emerges as more than just a luxury haven – it stands as a dynamic hub, weaving together innovation, cosmopolitan charm and a commitment to the arts. Undoubtedly, it stands as the epitome of modernity and establishes a unique position for itself, thanks to a General Manager who is not only passionate but dedicated to ensuring the success of this Four Seasons property. The hotel’s fusion of classical and contemporary design elements creates an oasis of comfort and luxury within the bustling cityscape. n CUR8 photography,” shares Reuben, adding, “We offer an array of stylish and
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