Web Binder

Ashley Gray, Paul Carr Estate Agents,
Business Development Director

The chap you sent was excellent, very helpful
and gave some good advice

Kevin Allsop, Director, Jigsaw Finance

We’ve been customers of Zero’s for over 10 years
now. We’ve had many sales people trying to take
our business from them, but nothing would make
us switch supplier, as we trust them implicitly with
our print fleet. The turnaround times on service
calls are always quick, nothing is too much trouble
for them. They provide excellent service all round.

Sarah Bascombe Vets MediCover

Peter, a huge thank you to you and your team
for your fantastic service and support in setting
up our new printer in record time. After the
problem with the previous printer, and being told
we would have to wait a few days before we
would receive the replacement part, you were
able to step in and provide a new printer and
installation within the same day! Due to the
nature of our business, it is not possible for us to
be without printing facilities for more than 1 day.
We have always found your staff to be very
helpful and prompt, and now that you have your
own engineer on hand, I know that should we
have any similar situations in the future, that you
will be able to assist immediately. Thank you
once again!

James Du Pavey, Owner James Du Pavey
Estate Agents

Zero provide the personal touch, cost-effective,
but most importantly you provided a quality of
print that could not be beaten by any of the rival
companies. Even Konica head office said they
could not believe that this quality of print had
come from a machine at this price.

Nigel Dickin, Executive Director, Butters
John Bee

Butters John Bee chose to deal with Zero
Enterprises and Toshiba because it provided the
service, speed, and reliability of an established
local firm coupled with the strength and quality
of a multi-national print and copy provider,
making for an unbeatable combination.

David Algeo, IT Manager, Health Shield Friendly Society

Health Shield Friendly Society has a mixed fleet of printers, faxes, and photocopiers. Part
of my remit was to reduce costs and increase productivity through the use of
technology, reducing the number of disparate systems and consolidating functions into
multi-functional devices.

Our organization uses Microsoft Dynamics products for our ERP and CRM functions. We
have approximately 600 letters which are sent to our membership as required. We were
buying in a pre-printed letter headed paper, then printing our letter onto this. We
decided to move to print our letterheads on demand, realizing a saving on each
printed sheet. We would need the letterhead graphic on the front page, not on any
subsequent pages. Rather than amend 600 letter we decided that we wanted the
printer to control this function.

We spoke with many providers, who liaised with manufacturers to create a solution. We
found Peter Thompson at Zero took ownership of the request, bringing specialists into our
organization to fulfill the requirements. Peter understood our requirements from the initial
meeting and relayed exact requirements through to Toshiba. He put a lot of time and
effort into the project and stood out above all other potential suppliers.

Our relationship with Peter and Zero is a very healthy one, with us receiving exceptional
service and attention. I believe that any manufacturer would benefit from having Zero
as a partner/supplier where their service and industry knowledge can give Toshiba a
competitive advantage.

Paul Carr, Owner, Paul Carr Estate
Agents

We have undertaken dealings with “The Zero
Group” for a period of time stretching some 15
years. Over this time we have received nothing
but excellent advice and service from Peter and
his team.
A full explanation of the various options available
to us, including choice of machines, finance
options, and detailed financial calculations have
always been provided right from the outset of the
proposition. No question has appeared to be too
small or insignificant for an easily understood
explanation.

Our experience of delivery and installation has
always been first class and always on schedule.
Linking computers with printers and scanning
facilities, which is often tricky and testing, has
been cleverly overcome on every occasion.

As for after sales service is concerned, which after
all is often the true test of real service, “The Zero
Group” has always been impeccable. Their
standards are second to no one we have
encountered in this particular field. All of the
people we have encountered have always been
friendly and efficient.

Overall, we would wholeheartedly and without
reservation recommend “The Zero Group” to any
new potential customer.

Pam Prendergast, Business
Manager

I first met with Peter from Zero in July 2016 when I
was looking at photocopying/printing service
options for our school. We had used the same
company for years and were on a rolling lease,
with ever increasing costs.

I had met with several other companies as part of
the best value exercise always carried out when
looking for new suppliers. I was instantly
impressed with Peter’s professional and honest
approach as he explained how Zero would
provide the services we required within our
budget.

At no time did I feel pressurised to use Zero, and
was impressed with Peter’s enthusiasm,
professionalism and understanding of the
pressure of budget constraints. He explained
everything thoroughly and I didn’t feel that I was
being railroaded into a contract that was
unsuitable or I couldn’t afford.

I signed a 5 year lease beginning in September
2016, with considerable savings compared to the
previous supplier. As part of the service all staff
received training on the machines when they
were installed. The quality of the copies and
printing is excellent, with efficient machines that
can handle the bulk copying that schools create!

However the service we have received from Zero
has been fantastic and is the key reason I would
recommend them.

If we have ever had cause to call them out to a
machine fault the response has been immediate.
From the initial phone call reporting the fault, to
the engineer attending site, the staff are friendly,
polite, prompt and thorough.

The following year, whilst working with another
school within our Trust, I was happy to
recommend Zero and they too signed a
contract. The feedback I have since received
from them is just as positive.

Therefore, I would not hesitate in recommending
Zero for their professional and honest approach in
all areas of their service.

Nina Bacciochi, Office Manager,
Burley Browne

We were introduced to Zero Enterprises in June
2016 as our contract was due to terminate with
the then supplier of our copiers.
Zero Enterprises were very competitive and
offered advice as to the best copiers for our
needs.

Based upon this, we decided to give them our
order and were very pleased with the efficient
manner they dealt with supplying and installing
our new copiers.

It is now coming up to 12 months since the
installation of our copiers and we have only had
one minor problem which was dealt with very
promptly. All members of Zero's staff are always
very pleasant and helpful.
We would not hesitate to recommend their
services.

David Feenan Managing Partner AJ Law Solicitors

I have dealt with David for over 20 years, and he has
during this time always properly understood and
fulfilled my copying and printing requirements both
locally and nationally

My experience is that the recommendations he
makes are first class and moreover the after sales
support is exemplary

I have no hesitation in recommending David and
Zero

Karen Gregory Group Services Manager Drive Medical

Good Morning Pete

Everything went really well on Tuesday
Both Mick and Michael said that being on site really
helped them understand the issues from the point of
the team

When they left the printing time had been reduced
from 17 seconds to about 9 seconds – so a job well
done by all

Thanks again for your help.

Margaret Davenport, Alsager Golf &
Country Club

Zero Enterprise has supplied Photocopiers to Alsager
Golf & Country Club for the last twelve years. The
machines work very efficiently with very few
problems. If an engineer visit is required the service
is excellent and the machine is back up and
running in no time at all. The supply of consumables
is also excellent with helpful staff and prompt
delivery of the goods.

Ian. ISA Support

Hi Pete
Very Good machine. Highly recommend to
anyone.
BR
Ian

Steve Hulse Managing Director, Skerritt Electrical

Dear Peter and Tommo
I must say we were very impressed with your site
team and the way in which they carried out our
install. slick, professional, informative and friendly, as
indeed were your sales people.
Very refreshing
Regards

Jill, Derek Evans

Hi Pete,
Well impressed, just received delivery of toner –
thank you super quick!!
Jill

Tom Haslehurst, Haslehursts
Chartered Accountants

Well, we have obviously worked with you
for a long time so we know you
well and trust you. You illustrated the
potential savings of moving to the new
equipment very professionally and we
were therefore happy to upgrade.

Malcolm Franks, Berica I.T

We chose to deal with Zero because of:
• The working relationship built up over
the past 4 years
• The experience and total costs of the Toshiba equipment and access to Toshiba if required
• Commitments made by Zero to service and no-quibble replacement of any failing equipment

Sarah Ballans, GBR Phoenix
Beard

The new machine is running really well.
It is much quicker as well and we now
have fax capability which is great.
Overall the service provided was very
good with plenty of communication before
the installation, speedy responses and a quick turnaround.

Chris Murphy, CM Financial
Planning

We have worked with Zero for the past
18 months. During this time the service
provided has been first class - both timely
and professional

Eddie Shaw, Go Green
Leasing

Hi Pete,

I would like to thank Zero for helping with
our printing requirements. The machine
was supplied and fitted on time and at a
price much lower than other quotes we
received.

Kind Regards

Martin Glover, The Derek Evans
Partnership

Zero has been our sole supplier of copy/
printing and scanning for many years
and fits our philosophy of Partnering with
suppliers whenever possible. The
organisation’s great strength is
understanding our business and how we
wish to work, tailoring a solution that
delivers what we want; and integrating
it into our overall IT system.

Paul Lucas, Business Development
Manager at Butters John Bee

Thank you Pete for your speedy service,
very much appreciated.

Bernard Eaton. M.D. ,Greenwood
Retail Ltd

The Toshiba machine has proved to be reliable and
delivers higher quality print material at a lower cost
than using standard printers. Also, the service from
Zero has been faultless.
I do not hesitate to recommend them.

Matt Guy, Cprogress Director

We run a fairly busy digital marketing agency
looking after businesses throughout the north of England.
We did have 2 colour laser printers that
were self-maintained and we purchased our own
ink on a monthly basis from PC world at a cost of around
250 per month. The ink would run out
regularly and we would be unable to print on occasion.
We were passed zero's number by another company who
has used zero for 6 years, they highly recommended
them. Pete from zero came out to
see me and after looking at what we do and the
type of material we print literally halved my
monthly ink spend and provided us with an
amazing printer/ scanner/copier that
never a lets us down and at the same
time prints our company literature like it's
been printed at a professional printing company.
If you are looking for reliable, professional cost saving
printing I would highly recommend you speak with Pete
from zero. Kind Regards

Steve Boulton Head of IT & Admin
Services Leek United Building Society

Thanks for getting the engineer over to
us quickly today. This printer is critical to
our mortgage operations teams so a
quick response is appreciated.

Graham Kimberley, Company
DSihreacrotnorWright

From the first time, we made contact
with Zero we have received a thorough
and professional service, all the way
from initial enquiry to installation.

The Toshiba installed has exceeded
expectations – as has the after service
from Zero!

Gus Virk, Company
Director

The Zero Group have supplied us with two
professional Toshiba multifunctional printers and
they have proven to be great quality and highly
reliable machines. The Customer Service from
Zero has been excellent with a prompt and
responsive service at all times. I have already
recommended The Zero Group to other solicitors
and would not hesitate to do so again

Sharon Wright Tom Chambers, Solicitor

Joanne Nicol, CEO The Zero Group have supplied multi-functional
printers to Carvill & Johnson for over 6 years now.
The installation was very smooth and the We have always found the Toshiba printers to be
engineer was very friendly and personable. He reliable, producing great quality results and
explained the installation to my colleague James meeting all of our print, copy and scan
which was sufficient for James to pass on to the requirements.
rest of us.
We have been very pleased with the service we On the rare occasions, we have
have received from Zero so far. encountered problems with the machines
however the backup service from The Zero
Group has truly been excellent. They always
respond promptly and professionally to service
issues to ensure that any disruption to our
business is minimised.

I would happily recommend the Zero Group to
other businesses.

Steve Ellis, Director of Finance

We would like to take this opportunity to extend
our thanks for your quality effort and help
regarding our recent copier acquisition and
installation for The Mansfield Group. Throughout
this process Zero and in particular, Pete
Thompson, have continually assisted our
company in a timely manner and with great
efficiency. We appreciate your research in
finding the best copier for our business needs
and we look forward to conducting business with
you in the future. Thank you again for all of your
expertise and assistance.

Tina Parry, Office Manager

Zero have been a pleasure. They have been
friendly, helpful and quick to respond.

Judy Woodford, Finance Manager

SharonThWe rmigahcthine is great, and we haven’t had to

call on the service at all as yet.
I’m really happy thank you.

Hannah Smith, Recruitment Administrator

I would just like to thank Zero as since we
have been leasing the Toshiba printer/
scanner from yourselves we have been
extremely happy with the services provided.
If we have had any problems with anything
they have been sorted out straight away,
the staff as zero are very efficient and aim to
please the customer.
My director was shocked as we compared
the cost with a few different companies and
zero offered an unbeatable price for leasing
and printing cost.
We would highly recommend zero to other
companies that need to lease a machine.
Thank you very much.

Julie Finlay, Office Assistant

The service and quality is excellent. Sophie is
super helpful.

Peter Murphy, Director

Sharon Wright

The main issue we have had has surrounded
scanning, part of this is probably us getting
used to the machine but nothing that would
put into question our decision to go with this
machine or Zero.

Other than the slight delay getting this one
resolved, the response has been very good.

I just commented to the guys here that I was
very happy the way this was resolved and
that Zero appears to have a good customer
ethic which is really nice to see.

Sharon Beardmore, Accounts Administrator

We found Zero very competitive and the
Service that we have received has been
second to none.

I would highly recommend Peter and his
Team and Mike the Technician was
thorough and extremely helpful with all of
the installation.

Michele Bates, Managing Director

After 5 years with another company, we
changed to Zero this year and could not be
more pleased. The changeover was
seamless and we’ve not had a single issue
in the first three months . Not only do we
have a more affordable contract and a
better printer , with everything we need,
but we now have a face to a name for
service !

Sharon Wright
Tom Carter, Director

Zero quoted for a great machine at the
right price, installed it within a day or two of
ordering and have continued to support us
since. Highly recommended

Nina Bacciochi, Director

Thank you for your response to my email
late last night with regard to the markings
on our printing and photocopies. I arrived
in this morning to see the engineer already
working on our machine.

VERY IMPRESSIVE SERVICE – thank you

Jennifer Thursfield, Director

The install was very effortless; your Michael
Owen is marvellous!

Melanie Prime, Office Manager

We were looking for a new supplier and

ZerSohcaarmone Wrecriogmhtmended to us.

Initially we wanted to replace two Konica
Minolta photocopiers and Pete suggested
we change to Toshiba. Working in a busy
environment, the machines supplied by
Zero work perfectly and we always have a
supply of toners. We have been so
pleased with Zero that we recently
upgraded our two Ricoh machines to
Toshiba in both our offices. Pete and his
staff know their products, their service is
exceptional and whenever we have a
question, they are always at the other end
of a telephone with the answer.

If you are looking for a business that knows
their stuff with a brilliant after service then
look no further.

Martin Hunt, Director

I am probably not the easiest customer in
the world to deal with, because I just
haven’t got a ‘technical’ clue at times!!!

Credit where it is due though and Sophie
always goes the extra mile and is always
on hand to help. She even laughs at my
jokes!!

Richard Moys, Financial Controller Jane Cassidy, Office Administrator

ShWahroenneWverrigwhet have had a query the Zero have been professional from the off.
Supportive at all stages of the tender then
team have been very quick to respond the install was carried out on time, without
and Mike Owen in particular is very any issue. The staff are all knowledgeable
knowledgeable. and extremely patient.

Dawn Brant, Procurement Manager

Niken Construction have used Zero now for the
last 2 years, and to be honest I would not use any
other company to supply my printers , The service
is brilliant only had one break down in 2 years
and it was dealt with the next day, my cartridges
and waste toner always turn up as they said
before the others are due to run out so you are
never left waiting for cartridges, the system they
operate linked to your printers and there office is
excellent. The price you agree with Peter is what
the invoices say no quibbles.
Best printing/fax company I have come across
and now I have found them that’s it never
changing.

Peter Murphy, Director

Using Zero has proved to be a really good
business decision. We’ve been supplied with a
good quality printer, good technical support,
regular and timely consumables, and a
competitive price. Renewing our contract has
been an easy decision to make.
I thoroughly recommend Peter and his team, they
are a pleasure to deal with

Flexible Managed Print Services Creating the Best
Customer Experience
Managing your own print infrastructure
and processes is a costly and
time-consuming drain on resources.

Document production is typically one of
the biggest expenses for an organisation,
costing up to 3% of revenue. Mid-sized
organisations have an opportunity to save
up to 20 or 30 percent of these costs by
outsourcing their device fleets to a managed
print service on a cost-per-page basis.

Yet many organisations don’t have the time,
staff or expertise to effectively monitor or
manage their print environment.

By the active management and continual
optimisation of your print infrastructure
and related business processes through
our Managed Print Services solution you
will save money, increase efficiency and
improve your productivity.

With everything taken care of by our
experts, we improve your print
infrastructure now and on the long term
and remove the day-to-day hassle of
document printing so you can get on with
what you do best.

• Single point of contact via a Dedicated UK based Helpdesk

• Remote monitoring of print estate with proactive
escalation of issues

• Adoption of legacy estate to remove burden while minimizing
investment

• Full preventative maintenance programme on all printers in the
fleet

• Just In Time Consumables Ordering

• MFPs, Wide Format, Desktop and Label Print solutions all in a
single contract

• Carbon Zero Print Estate and Energy Management options

• Professional training

• Secure, Mobile and Cloud Print Solutions

• Bespoke Training and Communication Programmes

• Flexible Estate Management

• Onsite Operatives and Technicians

Introducing Managed
Print Services

SYSTEMS

• Print infrastructure optimised and managed
• Technology monitored and maintained
• Ongoing performance measurement

DISCOVER DE

SIGN

REVIEW MANAGED PEOPLE
PLNESIMTEINOTNPRINT SERVICES
• Improved user experience
&SMUAPNPOAGRTE T&RAIM and satisfaction

PROCESS • Change management
and end-user training
• Optimised print/scan/copy workflows
• Enhanced security • Increased productivity
• Increased mobility • Understand and influence

end-user behaviours

Don’t let your IT investment
go to waste

In recent years the amount of paper and digital
information that companies create and receive has
dramatically increased. To face this phenomenon,
companies have invested in more technology, but
technology alone is not enough.

It needs to be integrated with the right processes and
with the way your employees work, to fully deliver its
benefits. If you want your investments to be
maximised, and for your productivity and processes to
be improved as expected, think Zero Managed Print
Services (MPS).

Let the experts manage your

print environment

More than a leading technology provider, Zero is a true
business partner who will help you manage your
Technology, People and Processes proactively and
efficiently, making sure they are aligned and optimised.

An End to End
Print and Document Workflow Solution

TECHNOLOGY PEOPLE

Improve the availability and Improve the productivity and
efficiency of your technology satisfaction of your people

Zero MPS is designed to remove the hassle Essential to maximising your technology
of managing print, providing you with investment, Zero MPS ensures, for the
flexible and managed internal operations, duration of the contract, that your
allowing you to focus on your core employees have the technology they
activities. need, understand how to use it, and use it
correctly.
Optimise and manage your
print infrastructure Improved user experience
Zero MPS ensures you have the right and satisfaction
technology in the right place and We will provide you with a
that your infrastructure meets and consistent and intuitive interface
evolves with the changing needs of across all devices and will allow your
your business and workforce. employees to print, copy and scan
from any device in any location.
Proactively monitor and
maintain your technology Change management, and
MPS increases print availability and user education and training
service quality, and reduces your IT Zero MPS supports you with your
and admin workload, by providing internal communication and
proactive device, consumables and provides the educational
fleet management. A single point of material and on-site training needed
contact service desk is also at your to ensure your employees know how
disposal. to use the technology, and that the
benefits are universally understood
Ongoing performance and realised.
measurement
Together we review your Understand and influence
operational and business users’ behaviour
performance, maintaining constant MPS allows you to monitor usage and
service levels while keeping your behaviours, so we can continuously
infrastructure optimised. improve how your employees work
and print and ensure your solution
evolves with their changing needs.

An End to End
Print and Document Workflow Solution

PROCESSES CONTINUAL IMPROVEMENT

Increase process efficiency Ongoing optimisation and
and security alignment

Without the right processes in place your Importantly, Zero MPS proactively provides
technology and people will be limited in the help and advice you need to keep
their productivity and efficiency. your People, Technology and Processes
aligned and optimised.

Improve and streamline your Ongoing insight
workflows and processes
MPS increases the efficiency of your We provide continuous insight
document workflows and output by into how your print infrastructure
implementing the processes and is performing, how your
functionalities you need. employees are using it, and how
your processes are working.
Reduce risk with secure print
Regular reviews and
We allow your employees to print, recommendations
copy and scan securely through user
authentication on the device. Zero MPS ensures that all key stake-
holders openly review performance
Increase employees’ mobility and discuss any specific direction
With Zero MPS, extend your print, and actions required to reach your
processes into the mobile world by business objectives and adjust your
allowing your end users to print solution according to your changing
directly from their mobile devices, needs. This ensures that your Technol-
tablets or laptops. ogy, People, and Processes work in
harmony and your Managed services
deliver the expected long-term
benefits.

A REAL VALUE PRINT SOLUTION

Vs lowest price solution

Document production is typically one of the biggext expenses for any organisation
costing up to 3% of revenue, yet studies show that 90% of companies have little or
no understanding of what they are spending on printing. Print infrastructures are often
left unmanaged and fragmented, which leads to significant cost increases, productivity, loss
and inefficiencies. One study from the USA showed that, on average, companies deploy one
output device for every 2.2 workers. Typically offices only use an output device for around 15
minutes every day.

The desk solution emphasises high value service over the more traditional technology
based on the lowest cost per unit.

Zero MPS can reduce print Document
costs by up to 30%! Management

Zero, as a business partner will provide 50%
you with an end-to-end solution that
addresses the overall cost of print.

The visible costs of print; hardware, toner,
paper, click charge and power are only the
tip of the iceberg. Trying to reduce your
costs through a discount on your next
printer, or through a simple rationalisation of
your print fleet will only allow you to address
less than 10% of the overall cost of print.

Administration and THE COSTS
Purchasing OF PRINTING

5% ALL Associates Group, Inc. Document
Enterprise Document Assessment Methodology Production
IT Support and (EDAM) white paper Data copyright© 2013
Infrastructure 26%

9.5%

Visible
Hard Costs

9.5%

Real Value
Print Solution

Conducting a well co-ordinated printing optimisation across your own
organisation is crucial to attaining the 10% to 30% hard cost savings, and
extending it to document optimisation can result in efficient business processes,

MPS ALLOWS YOU TO:

Optimise and rationalise your print Optimise and control your Proactively monitor and maintain your
infrastructure document output and workflows print environment

MPS removes excess hardware We reduce the amount of time your Zero MPS reduces IT and admin
costs and administrative burdens employees spend printing and workload and associated costs, by
for the duration of your contract. interacting with documents, and proactively ensuring that everything is
reduce print volumes and waste by working as it should.
Receive regular reviews and defining and enforcing a clear print
continual service improvement strategy.

By providing ongoing visibility on
the print behaviours in your
company, and by reviewing your
operational performance, Zero
MPS ensures that your number of
devices and print costs stay under
control.

Extended outsourced option

Zero can also provide an extended fully outsourced Managed Print
Service, to help you rationalize and optimize your office MPS. This
complete approach to enterprise document management
considers the complete picture of document life-cycle services, for
both outbound, inbound and importantly processing of your digital
information.

HOW MPS WORKS

The MPS benefits

By incorporating a comprehensive and unique combination of
world-class technology and high-level service delivery, Zero MPS
optimises your print infrastructure, improves your internal operations and

governs your document output and workflows.

Review Support and Manage

Critically we sit down with you on a contractually Once up and running we’ll ensure your print fleet
agreed basis to review captured service and and document workflows maintain optimum
performance information as well as print usage, to performance over the long term, providing you with
deliver continual improvements and support your proactive infrastructure maintenance and support.
evolving organisational needs.
No longer will you need to manage your printers, or
O5ur customer reports have been designed to record and report meter readings. There will be no
provide you with the level of visibility you need to more need for expensive and time consuming
manage your print environment and strategy at a management of comsumable stocks and life will be
local or global level. easier for procurement and accounts with fewer
related purchases and associated invoices.

Transition and Implement Design

We’ll then use all of our skills, experience and Zero’s experienced consultants use your MPS Audit
knowledge to implement the solution and ensure a results and the business case agreed with you to
seamless transition. design a print and document solution that meets
and evolves with your changing needs.
Our team will support you in delivering an effective
internal communication plan about the new We’ll work with you to optimise and rationalise your
solution, facilitating user adoption and reducing any print fleet, define a print policy, improve and govern
resistance to change across your organisation. your workflows and processes, and propose the
service solution you need.
Discover
TRUE COST SAVING ENHANCED DOCUMENT
MPS begins with an audit of your print environment, SECURITY
providing you with visibility into your current print INCREASED
infrastructure, usage levels, and customer PRODUCTIVITY FREE UP I.T RESOURCES
experience. We identify how your organisation
manages its print and document workflows and how IMPROVED
much it’s costing you. SUSTAINABILITY

Importantly, we’ll proactively manage your print environment, so your ROI is delivered in the
long term and you can focus your time and attention on what truly matters to your business

YOUR CUSTOMERS

ENHANCED SECURITY

OUR SECURITY FOR YOUR DOCUMENTS

Many organisations regularly risk compromising confidentiality
by processes which allow documents to sit in printer output trays
for excessive amounts of time, there for any member of staff to
see. Furthermore, In areas of the business where members of the
public may have access, data protection laws can be
5 comprimised by the virtuality of print output. Zero can help you
protect the confidentiality of your print output with secure print
release mechanisms such as biometric devices, RFID card
readers or simple pin codes.

About Zero: Creating the Best
We are a leading provider of Customer Experience
document management,
photocopying, scanning, printing
and faxing solutions based in the
UK

For more information please
contact us:

The Zero Group
5 Mallard Court
Crewe Business Park
Crewe
Cheshire
CW1 6ZQ

Telephone
03333 207200

Email
[email protected]

Website
http://zeroenterprises.co.uk

Cloud & Creating the Best
Mobile Print Customer Experience

Sharing information is a way of
improving workflow efficiencies. Mobile
printing facilitates organisational
needs for document availability at the
click of a button or swipe of an app.

Cloud services support mobile printing
by offering secure and instant access
to documents and other materials
in the office or on the move.

We make that possible through an
integrated portfolio of industry-specific
solutions, all of which reflect Toshiba’s
commitment to the future of the planet.

About Zero:
We are a leading provider of
document management,
photocopying, scanning, printing
and faxing solutions based in the
UK

For more information please
contact us:

The Zero Group
5 Mallard Court
Crewe Business Park
Crewe
Cheshire
CW1 6ZQ

Telephone
03333 207200

Email
[email protected]

Website
http://zeroenterprises.co.uk

CLOUD & MOBILE PRINT The popular PaperCut
software allows the tracking
TO SHARE, TO ACCESS , TO COLLABORATE TOGETHER of printing, copying and
Over the past decade technology has empowered scanning activities by user,
employees and the explosion in cloud-based services has device or department, and is
fuelled demand for printing ‘on the go’. The plethora of able to utilise mobile printing
constantly evolving computing devices and applications has including Google Cloud Print
also afforded individuals the ability to take control over (GCP), email print, web print
which software, smartphones, tablets and apps they use to and iOS printing. The
perform tasks. combination of PaperCut and
GCP enables and facilitates
More employees than ever are using their own smart devices management of devices that
for remote working. Businesses of all sizes are recognising the do not connect exclusively to
value of having a mobile – or bring your own device (BYOD) – existing print networks.
strategy in place and the latest Mobility in Business Report
from Citrix found that 70% of businesses consider it to be of In addition, the mobile
the utmost importance, while Gartner believes that by 2017 printing software,
half of employers will require employees to supply their own EveryonePrint is suited to
mobile devices for work. business and education and
enables guest printing outside
Organisations are seizing on these enterprise mobility trends, a network which is fast,
extending communication and collaboration tools well secure and simple. Whether
beyond the traditional desk-based employee and corporate for two print devices or 2000,
network, to gain competitive advantage. Mobile printing EveryonePrint can scale to
supports the need for document availability by using cloud suit the environment - from
services to offer secure and instant access to documents and small offices to large
other materials anywhere at any time. enterprises and universities.

Although mobile printing is easy if you know how, it is not a Every organisation is different
‘one size fits all’ solution and there are various ways to utilise and partnering with Toshiba
it – from a relatively small-scale platform for use in a small to TEC will help you devise the
medium sized enterprise (SME) or school, through to a unique correct mobile printing
corporate solution. solution to meet customers
unique requirements. This is
Toshiba TEC’s industry leading e-STUDIO multifunction achieved through an
products (MFPs) have been designed to offer the kind of integrated portfolio of
functionality and flexibility that allow enterprises of all sizes to industry specific solutions – all
get the most out of mobile printing. of which reflect Toshiba TEC’s
commitment to the future of
They enable the full integration of platforms such as Microsoft the planet.
Office 365 and Google Drive that enable cloud storage, file
sharing and collaborative editing. In addition, e-BRIDGE Print
& Capture is an Android and iOS based application that
allows users to utilise Toshiba TEC e-STUDIO MFPs to print and
scan from their mobile devices. Individuals can use MFPs on
their network, pick from a list of those most recently used, or
select an MFP by scanning the displayed QR code.

For those using Apple technology, AirPrint helps create
printed output without the need to download or install
drivers.
With AirPrint, it’s easy to deliver high quality document
printing from iOS and OS X apps – just select a printer from a
local network to print.

Capture & Creation Creating the Best
Customer Experience
• High performance, intelligent scanning software
• One-touch automated capture, processing About Zero:
We are a leading provider of
and distribution document management,
• Customisable tools for capturing and document workflow photocopying, scanning, printing
and faxing solutions based in the
UK

For more information please
contact us:

The Zero Group
5 Mallard Court
Crewe Business Park
Crewe
Cheshire
CW1 6ZQ

Telephone
03333 207200

Email
[email protected]

Website
http://zeroenterprises.co.uk

Intelligent scanning

Drivve | Image is a powerful set of feature-rich, customisable tools for capturing and processing documents embedded
in your Toshiba device. Personalised profiles offer one-touch automated capture, processing and distribution with full
security. With the handling of this intelligent software, scanning is as easy as it can get!

__________________________________________________

Reduced Costs Productivity

• Save time and money by processing • Accelerate the processing, filing and
documents faster distribution of paper documents
• Eliminate document shipping costs • Automate the capture of key business
through distributed scanning data
• Reduce hardcopy document storage • Eliminate error-prone manual data entry
costs • Find documents in seconds
• Automate and standardise document • Create personalised workflow profiles
naming
Usability
Security
• Simple and easy to use
• Never lose an important document again • Embedded interface for Toshiba MFPs
• Control user access to workflows at your and network scanners
Toshiba Multifunction Product (MFP) • One touch image capture and routing
• Apply document level security and • Quick 3-step workflow creation - Input
control /Processing / Output
• Supports full digital rights management • Install, configure and deploy in hours
• Facilitates regulatory compliance and
corporate governance Connectivity

Power • Centralised administration allows
simultaneous updates on all MFPs
• Build complex workflow processes in • Bi-directional connectors to key business
seconds systems
• Parallel processing allows for high volume • Send images directly to your document
document capture management system
• Works with all Toshiba e-BRIDGE devices • Integrate with your business applications
(e-BRIDGE 3 onwards) and any Open Database Connectivity
• Supports Single Sign-On (SSO) at your (ODBC) compliant database
Toshiba MFP • Link to your existing email and fax
• Scales with your business systems

Customisable Modules

Drive I Image can be customised to suit your business
requirements with the following modules

__________________________________________________

Scanner Power Tools OCR Module

• Image Cleaning and Bates Stamping • Automatically generate text-searchable
• Automatic file name generation and documents
folder creation • Convert images to PDF, Microsoft® Word,
• Create personalised multi-step scan Excel, PowerPoint, CSV, TIFF and more
profiles • Supports secure and encrypted PDFs,
• Convert images and add Metadata including PDF/A
• Active Directory & LDAP integration • Automatically extract data elements
including SSO support using Zonal Optical Character recognition
(OCR)
Database Connector • Find any data on any document type
with regular expressions
• Integrate to any ODBC compliant
database Barcode Module
• Automatic indexing using data pulled
from a database • Supports a wide range of 1D & 2D
• Supports database look-ups from the MFP barcodes
• Link to back office Customer Relationship • Use barcodes to automatically index
Management (CRM) and financial systems documents
• Trigger workflows based on barcode
SharePoint Connector content
• Supports multiple, simultaneous barcode
• Bi-directional integration to Microsoft® identification
SharePoint® Services
• Scan directly into existing filing structures Lotus Notes I Domino Connector
• Auto-generate new filing structures
• Automatically update index fields • Bi-directional integration to IBM® Lotus
in SharePoint Notes® & Domino®
• Access Lotus Notes address books at
Exchange I Fax Connector the MFP
• Email scanned documents via Lotus
• Bi-directional integration into Microsoft® Notes
Exchange • Access all sent items within Lotus Notes
• Access personal address books at the
MFP Digital Rights Management
• Seamless output to multiple fax servers
and services • Control access to confidential
• Email notifications documents
• Set permissions for viewing, editing,
printing and copying
• Set preferences for email notifications
• Track content forwarded to internal and
external recipients

FMAuditTechnicalWhitepaper:Thepurposeofthisdocument
istoprovideaproductlineoverview oftheFMAuditSuiteofProducts

from atechnicalperspectivetohelpfacilitateanswerstothemost
commonquestionsInformationTechnologyteamswillreceive.

Overview

TheFMAuditsuiteofproductsdeliveranenterpriseclassmanagedprintsolutionthatisveryeasytouse
anddeploy.
Itisarchitectedanddesignedtotakeadvantageoftheadvancedfeaturesandbenefitsofthe
Microsoft.NETplatform sothatitnolongerrequiresaskilledtechniciantoinstallsoftwareandconfigure
andmaintainthesystem.
TheFMAuditproductscannotinanywaybeconfiguredtoperform ataskbeyondtheonesforwhichit
wasdesigned.
Thetransmissionofdatafrom theproductstooutsidesourcesistightlyrestricted.
Theproductsdonotreportanyotherdetailsexceptforinformationoftheequipmentbeingmonitored
(i.e.,typeofequipment).
NoconfidentialinformationisevertransmittedoutofthenetworkviaFMAuditproducts.Thesuite
consistsofthefollowingcomponents:

FMAuditCentral:Awebsitethathousesallthedatareceivedfrom theFMAuditdatacollectiontools.
Itisa“centralrepository”thatallowsyoutoview datausingabrowser,generatereports,configure
alertnotifications,andsynchroniseswithERPsystems.
FMAuditOnsite:Adatacollectiontoolthatautomaticallyperformsprintassessments,andmonitors
consumablelevelsandprinterstatus.Thisapplicationisinstalledatthecustomersiteandcan
perform printassessmentsautomaticallyonascheduledbasiswithouthumanintervention.Thedata
capturedissenttotheCentralwebsiteusingHTTPS,HTTP,orifthecustomerprefersapropriety
encryptedfile.
FMAuditViewer:AdatacollectiontoolembeddedonaUSBkeytoperform fleetassessmentswithout
theneedtoinstallsoftware.ThedataisretainedontheUSBkeyforadditionalanalysisandreporting.
FMAuditWebAudit:AdatacollectiontoolthatisapartoftheCentralapplication.Fleetassessments
areperformeddirectlyfrom abrowserwithoutinstallinganysoftware.Thedatacapturedissent
directlytoFMAuditCentral.
FMAuditLocalAgent:Adatacollectiontoolusedtodiscoverdevicesthatareconnectedlocallyvia
aUSBportorParallelport.Thisapplicationisinstalledattheworkstationwherethelocallyconnected
printerresides.Thedatacapturedissenttooneoftheotherdatacollectiontools(WebAudit,Onsite,
orViewer).
FMAuditDeployer:AtoolthatassistswiththedeploymentofFMAuditAgentandotherMPS-related
softwarepackages.DeployerdetermineswhichbuildisneededbyverifyingtheOSbeingutilised
andinstallsthecorrectAgentbuild.

How itworks

The core engine,whichisthe heartofeveryFMAuditproduct,correctlyidentifiesand extractsdata
from networkedprinters,copiersandMFPsutilisingtheprotocolsthedevicessupportsuchthe
Simple NetworkManagementProtocol(SNMP).FMAuditcurrentlysupportsv1,v2c and v3ofthe
SNMPprotocol.SNMPv3providesincreased packetprotectionto ensure informationand
communicationistransmitted via reliable sources.Unlike SNMPv1orv2,v3isencrypted for
increasedsecurityandrequiresbothausernameandapassword.A benefittousingSNMPv3is
thatnetworkadministratorscandetermine the encryptionmethod aswellasa strong username
and password.
SNMPisa networkprotocolthatfacilitatesthe exchange ofinformationbetweennetworkdevices
extractingdatafrom theManagementInformationBase(MIB)andotherlocationswithintheprint
device.The MIBisaninternaldatabase thatmostnetwork-connected deviceshave aspartoftheir
anatomy.The MIBholdsdata suchasthe modelname,tonerlevelsand the currentstatusofthe
printer.

Requirements

Printers,copiersand MFPsmusthave the SNMPprotocol(Port161)enabled fordiscoveryand
extractionofinformation.The SNMPprotocolisa standard partofthe ApplicationLayerofthe
TCP/IPsuite.Toreview afulllistofFMAuditSystem Requirementspleasevisit
http://help.fmaudit.com/fmao/sysreq.html

MoreFM AuditSystem Requirements

PC/ServerRequirementsforFMAuditOnsite:
•1GBRAM,30MBDiskSpace
•.NETFramework2.0orhigher
•InternetExplorer7.0orhigher
•MDAC 2.8orhigher(normallyincludedwhenWindowsisinstalled)
•JET4.0orhigher(normallyincluded whenWindowsisinstalled)
•Loaded ona machine thatisup 24/7oratleastthe entire businessday
•Mustbe logged onasa LocalAdministrator(orequivalent)during the installation

Firewallconsiderations(Port80or443)Outbound:
Data transmission:
•https://(companyname)/WebServices/Onsite2Service.asmx
•Application:fmaonsite.exe
•SOAPoverHTTP(s)mustbe allowed pastfirewall

NetworkRequirements:
SNMP(Port161)trafficmustberoutableacrosstheLAN orWAN

PC/PrinterrequirementsforusingtheLocalAgent(Optionalinstallation):
•WindowsXP,Windows2000,Vista,Windows7,Windows2003
•.NetFramework2.0orhigher
•Currentdriverforthelocalprinter(UPD isrecommendedforHPdevices)
•PrintermustsupportPrinterJob Language (PJL)orPrinterManagementLanguage (PML)
•Remove anyunused printdrivers
•Driver’sbi-directionalsupportisenabled
•WindowsFirewallmodifications— Port161inbound/outboundforbothTCPandUDP

ManufacturerSupport:
FMAuditproductsaremanufacturerneutral.Theysupportallofthemajormanufacturersand
modelfamilies.Somedeviceshavelimitationsthatpreventextractionofcertaininformation.

VirusConcerns:
The FMAuditapplicationfileshave beendigitallysigned to preventexecutionifthe file integrityis
compromised.Thisensuresthatanyvirusthatmaybe presentisnotactivated,and prevents
spreadingthevirusfrom onenetworktoanother.Foradditionalassurance,werecommendusing
antivirussoftwareonyournetwork.

SecurityConcerns:
FMAuditOnsitecommunicateswithFMAuditCentralbysendinganencodedXMLstream over
port80or443using the SOAPoverHTTP(s)protocol.Confidentialdata isnotcollected,viewed or
saved byanyFMAuditapplication.Onlyprinter-related data iscollected and viewed.No other

networkdata canbe identified orcollected byFMAudit.

NetworkDisplay:
The FMAuditpatented Automatic NetworkDiscoverySettingsuse a mixture ofalgorithmsto
discoverand communicate withthe multiple networkelementssuchasactive workstationsor

servers,routers,hubs,switchesand additional
networkhardwaretoidentifythenetworkrangeswhereprintdevicesmaybelocated.

NetworkTraffic:
Auditsconductedbythesoftwareuseanintelligentsystem toextractminimalinformationfor
eachprinter,copierorMFP.Unlike similarproductsthatsend a fixed setofqueries(a supersetof
allpossible queries)to everynetworked device,FMAuditOnsite onlysendsthe relevantqueries
accordingtothefieldsthetargetdevicesupports,witheachdevicequerybeingnomorethana
few kBofdata.Tofurtherreducetheamountofnetworkbandwidthused,Onsitecommunicates

withno more than20devicesata single time.EachIPwithinthe configured rangeswillbe
queried and ifno response isreceived withinthe configured timeoutperiod itwillmove onto the

nextIPaddress.A rule-of-thumbisthatFMAuditwillgatherinformationon65,000devicesinjust
overonehour.

LocalPrinters

TheFMAuditAgentistheonlysolutionofitskindtoextractinformationfrom oneormorelocal
printersattached to anyWindowsporttype,suchasUSB,parallel,Bluetoothorinfrared.The Agent
doesnotinterruptthe printing job flow,itonlyactivateswhencalled uponbyone ofFMAudit’s
collectionapplicationtools— Viewer,Onsite orWebAudit— and thencloses.The Agentcollects
specificinformationdependentupontheintelligencelevelsofthedevicefrom theengineandnot
the printspooler.Mostcommonattributesreported are model,serialnumber,life-time meters,
consumable coverage,consumable level,and service.FMAuditAgentmaybe deployed to the
workstationsusing a solutionsuchasMicrosoftSMS.Reconfigurationofantivirusorsoftware firewalls
maybe required ifblocking the SNMPport161orthe alternative Agentfallbackport33333.

HealthInsurancePortabilityandAccountability
Act(HIPAA)aimstoprotectallmedicalrecords

(HIPAAA Regulations)
HealthInsurance Portabilityand AccountabilityAct(HIPAA)aimsto protectallmedicalrecords
and otherindividuallyidentifiable healthinformationthatiscommunicated,stored,ordisclosed in
anyform.Thisgoalprevailswhetherthe informationisbeing communicated electronically,in
printed formatorverbalised.
TheFMAuditproductsarefullycompliantwiththeHIPAA regulationsasFMAuditproductsdonot
store,process,monitorormanageanypatientrecordsoranyrecordsorinformationthatare
specific to anyone patientorgroup ofpatients.The productengine communicationsare
controlled,using limited accessto contacta specific IPaddressand/orranges.All
communicationsmustoriginatefrom theFMAuditproducts,andthereisnowaytocontactand
accesstheproductsfrom outsidethenetwork.Thecommunicationoutsideofthenetworkusesa
proprietary,compresseddatastream thatissentusingindustry-standardSSLoverHTTPS.

Frequentlyaskedquestions(FAQ)

DoesFMAuditworkwithInternetproxies?
Yes,Onsiteisabletoworkwithmostproxies.Intheuserinterfacethereareoptionstoconfigure
differentproxysettings.
How doestheFMAuditViewerUSBkeywork?
FMAuditViewerUSBisinstalled and licensed onanapproved USBkey.Whenplugged into a recipient
computer,thiskeywillbe seenasa removable drive.The FMAuditViewersoftware isrundirectlyfrom
thiskey.No software istransferred to orinstalled onto the computer.

WhataretheFMAuditCentral,OnsiteandViewerminimum requirements?
TheFMAuditProducts,mayberunonanymodernWindowsoperatingsystem (in32and64bitmodes)
including:
Windows2000,XP,Vista,7,Server2003,2008,2008R2 ,2012,2012R2Detailedhardwareandsoftware
requirementscanbe found atthe following URLhttp://help.fmaudit.com/fmac/sysreq.html

DoestheFMAuditViewerrequireInternetaccess?
No.Fortheactionofperformingauditsonend-users’networks,youdonotrequireInternetaccess.
FMAuditViewerdoescommunicateovertheInternettoverifylicensingwhenrunningspecificreports.

DoesFMAuditOnsiterequireMicrosoftInternetInformationServices(IIS)?
No.FMAuditOnsite includesitsownserverto displaythe web pagesand issetup automaticallyduring
theinstallation.

CanyouinstallFMAuditOnsiteonacomputerwhichalreadyhostsanotherIISwebsite?
Yes.FMAuditOnsite usesport33330bydefault,butthismayalso be configured to use a differentportif
required.

How muchongoingmaintenancedoesFMAuditOnsiterequire?
FMAuditOnsite isa service whichrunsinthe background and performsauditsand exportsto
configured destinationsonpredefined schedules.It’srecommended to use subnets(IPranges)instead
offixedIPssothatwhenaddingnew devicestothenetworktheywillbediscoveredandincludedin

theauditresults,limitingmanualintervention.

How doestheFMAuditWebAuditprocesswork?
From FMAuditCentral,thedealerspecifiestheend-user’s(customers)applicablebillingcycle.Atthis
time,anemailisautomaticallygeneratedandsenttotheappropriatecontactinformingthem itistime

to collecttheirmeters.The instructionsinclude a URLwherebywhenthe end-userclicksthe link,it
automaticallylaunchestheirwebbrowser,readytoperform theaction.Theend-userthenclicks“‘start”

and“‘save”’.Done.Nosoftwareisinstalledatanytime.A linktotheWebAuditpagemayalsobe
posted onthe dealersexisting website,i.e.EnterMeterReadingsweb page.Thisallowsthe userto

automatethecollection,ratherthanhavingtomanuallywalkfrom devicetodevice,printthe
configurationpage and transcribe the meters.

WhichversionsofSNMParesupported?
FMAuditsupportsSNMPversionsv1,v2c,and v3.

How doIgetadditionalinformation?
Additionalinformationcanbe found onourwebsite;http://www.fmaudit.com/

Creating the Best
Customer Experience

EBridge Cloud Connect

• Cloud based support service for monitoring devices.

• Handles device operation and status information.
• Comprehensive security - operational data is
collected securely and reliably.

• All of this without any software to install - your
Toshiba MFP does all the work.

About Zero:
We are a leading provider of
document management,
photocopying, scanning, printing
and faxing solutions based in the
UK

For more information please
contact us:

The Zero Group
5 Mallard Court
Crewe Business Park
Crewe
Cheshire
CW1 6ZQ

Telephone
03333 207200

Email
[email protected]

Website
http://zeroenterprises.co.uk

Monitor, Configure And • Cloud based support service for an
end-to-end process for monitoring device
Automate communications
• Increase uptime with proactive device
Toshiba e-BRIDGE CloudConnect offers status alerts and remote diagnostics
comprehensive security and management for • Reduce workload with scheduled meter
networked multifunction products [MFPs]. readings and automated supplies delivery
e-BRIDGE CloudConnect securely and reliably • Keep machines up to date with the latest
collects operation data transmitted from your firmware and remote data back up
MFPs over HTTPS/SSL connection. Only parties • Provide stability across your MFP fleet
from contracted maintenance companies with with regular, remote health checks
valid permission can view the data.

Data Center

Your Office Firewall Firewall

Business
office

https

Head office Server
Branch office Data center

Activity Overview Operation Management
Once connection to the server at the host site is The equipment is operated and managed
established, the following can be monitored, set based on the system's security policy, in
and saved to facilitate a remote repair or accordance with the ISO 27001 international
provide a visiting engineer with prior knowledge standard for information security management.
of any reported fault:
> ISO 27001-compliant data center
> First Call Effectiveness The server is carefully housed in a data center
- Preparation by knowing device status before that is compliant with the ISO 27001
visit international standard, and that has passed
evaluation under the information security
> Service Call Alerting management system (ISMS). A comprehensive
- Automated service policy management system ensures nonstop operation-24 hours a
- Firmware updates day, 365 days a year.
- Detect and action process
> Server authentication
> Instruction for Data Backup A server authentication certificate issued by a
- Periodical communication third-party authenticating organization
- Download device settings prevents server spoofing. The HTTPS protocol is
- Automated upload data for backup used to prevent transmitted/received data
- Remote restore of backup leaks and tampering.
- Periodical communication (by manual trigger)
- Automated updating out of hours e-BRIDGE CloudConnect uses Microsoft Azure
- Backup and Restore as its cloud service. This means that security is
- Device error processing constantly kept up to date, European device
data is hosted in EU data center.

Flexible Support For Your MFP contacts a-BRIDGE CloudConnect
Security MFPs also access e-BRIDGE CloudConnect when
certain events are recognised, such as device
Toshiba MFPs feature e-BRIDGE functionalty failures or when consumables replacements are
and support secure HTTPS protocol. e-BRIDGE triggered.
CloudConnect allows for the safe handling of
data such as the device operation status. It MFP authenticates the server [the a-BRIDGE
supports firewalls, proxy servers, and various
configurations and authentications, providing CloudConnect server's identity is confirmed) and
flexible support for your security policies.
e-BRIDGE CloudConnect only handles the communication is established using HTTPS
device operation status information. This
includes data concerning charging and The MFP treeqfruoemstesD-aBaRsteaIDrvCGeeErnCateulortuhdenCtoicnanteiocnt.
maintenance such as information on counter certifica
data (the number fof sheets used, etc.), device
failures, consumables replacements, and e-BRIDGE CloudConnect presents the server
device settings and adjustments. Since
e-BRIDGE CloudConnect does not handle authentication certificate. The MFP compares the
actual document data, copy, fax, print and
scan data will not be leaked to third parties. server authentication certificate received from
Using the same principles used by client PCs,
e-BRIDGE CloudConnect accesses secure data e-BRIDGE CloudConnect with a certificate that
over a browser with HTTPS (server
authentication and encryption). Data can only has already been received from a certifying
be sent from MFPs and access is limited to
e-BRIDGE CloudConnect servers with valid authority, to ensure that the certificate was issued
authentication certificates. This provides
excellent security. by a valid third-party authenticating organisation.

The HTTPS protocol provides HTTPS (encrypted) communication is established
powerful security, ensuring only if the server authentication certificate is
that data is sent only from valid. e-BRIDGE CloudConnect confirms that the
MFPs. remote device is a registered MFP before allowing
the session to be established.

MFP data is transmitted and received under
instruction of a-BRIDGE CloudConnect
The MFP encrypts and transmits necessary data
(such as its current configuration) under
instruction of e-BRIDGE CloudConnect. The MFP
also receives encrypted configuration change
data as needed from e-BRIDGE CloudConnect.

Communication ends
Once data transmission is complete, the MFP and
e-BRIDGE CloudConnect terminate the
connection, close the session, and end
communication. MFPs do not allow access from
outside once communication is complete. This
allows for superior security.

SSL
To prevent server spoofing and to make sure data
is transmitted to the correct server, e-BRIDGE
CloudConnect features server authentication
functionality that confirms whether the server to
be accessed (e-BRIDGE CloudConnect) is the
actual server that was specified. All transmitted
and received data is encrypted to preserve its
confidentiality and safety, and to protect against
stealing, leaking, and tampering.

HTTPS: HTTPS stands for "hypertext transfer protocol secure." It is a secured version of the HTTP protocol used
for viewing websites.
SSL: SSL stands for "secure sockets layer." SSL establishes communication only after verifying that a server is
valid and has a server authentication certification installed. SSL also encrypts data before sending it.

Q&A 1 Could copies, prints, faxes, or scans Q&A 4 Why are e-mail addresses not used
be leaked outside during communication between MFPs
and e-BRIDGE CloudConnect?

No. a-BRIDGE CloudConnect only handles device E-mail is vulnerable to impersonation, snooping, and
operation status information, so documents will never tampering.
be leaked outside. E-mail cannot authenticate the identity of the sender
e-BRIDGE CloudConnect only handles data concern- and is vulnerable to impersonation. Malicious third
ing charging and maintenance such as information parties can also snoop or even tamper with e-mail.
on counter data (the number of sheets used, etc.), E-mail also carries the risks of delivery failure (as it is
device failures, consumables replacements, and
device settings and adjustments. This data is totally
isolated from documents such as copies, faxes, and
scans.

Data Center

Q&A 2 Could copy, prints, fax, or scan E-mail Delivery failure is a perennial E-mail is like a postcard that
counter data be leaked to or viewed concern. could be read and even
from outside? tampered at any stage before
abacbabdcceddfeefgfg it is delivered.
No. e-BRIDGE CloudConnect protects the counter
data using sYeoruvreOr affiuctehentication, encryption, and an Snooping
internally-developed system where data is transmit- Tampering
ted only from inside.
These systems feature destination server authentica- Impersonation
tion and encryption, while e-BRIDGE CloudConnect
offers advanced security measures. e-BRIDGE Cloud- Spam is a constant
Connect also utilises an internally-developed system nuisance.
where data is transmitted only from MFPs to ensure
that outside parties cannot break into MFPs from e-BRIDGE CloudConnect
outside.
Server authentication renders
impersonation impossible. Messages are encrypted, preventing snooping and tampering.

e-BRIDGE CloudConnect

Q&A 3 How secure is the system? The problem of spam is Because data is sent in real time, data can be
avoided completely. exchanged surely and securely
e-BRIDGE CloudConnect uses HTTPS , a secured
version of the HTIP protocol used for viewing websites.
The device initiates a connection to the Service
Cloud using a standard internet protocol via a secure
channel HTTPS over port 443. This method is very similar
to a web browser connecting to a secure website. All
device connections are logged at the device and
Cloud Connect connection. On the initial connec-
tion, a security protocol is used to register the device.
Registration is a system function. Once the device is
registered, the cloud provides a security token that
the device uses on future connections.

Creating the Best
Customer Experience

Google Cloud Print App Your challenge

• Print from mobile devices while you are on the Besides using Mac and Windows computers in the
move. office or on school premises, in recent years it has
become the norm to have the need to print from
• Remote printing from Chrome Book, Windows or portable devices, such as tablets and smart phones.
Mac computers without having to install a printer The need to install printer drivers in order to print is
driver. inconvenient. In addition, users outside the office and
not on your network are not able to print. However,
• Utilise a Toshiba MFP even when not connected to productivity and efficiency can only be maintained if
the network. we are able to achieve remote printing without the
need to install printer drivers.
About Zero:
We are a leading provider of Our solution
document management,
photocopying, scanning, printing Integration of the Toshiba e-BRIDGE Next MFP and
and faxing solutions based in the Google Cloud Print has made difficult tasks possible.
UK Now you can print from mobile devices and note-
books, even if you are not in the office or on the
For more information please network. And all this without having to install a printer
contact us: driver.

The Zero Group
5 Mallard Court
Crewe Business Park
Crewe
Cheshire
CW1 6ZQ

Telephone
03333 207200

Email
[email protected]

Website
http://zeroenterprises.co.uk

Your benefits High productivity with quick and efficient data
verification and information sharing has become a
You can print from Android tablets and phones, iPads concern in today’s fast-paced work environment. It is
and iPhones, Chrome Books, Windows and Mac PCs, necessary to print from a variety of portable devices
by registering the Toshiba e-BRIDGE Next MFP in the as well as print by remote access.
Google Cloud Print account.
• Print data using personal computers and mobile
You do not need to be on the network environment or devices, regardless of whether they are connected to
install the printer driver. a company network or not.

Whether you’re in the office, school, or even on the • Temporary users who are not on the network or
road, you can send a print job from your device, even have not installed the printer driver can print data
if you use multiple devices and multiple platforms. through their portable devices
Integration of the Toshiba e-BRIDGE Next MFP and
Google Cloud Print is the answer to your printing
needs, anytime, anywhere!

You can also send a print job to the MFP in a distant
location, enabling the sharing of data.

Print anywhere

- Print jobs can be sent from outside the network
environment.

- Print jobs can be sent
without a printer driver.

Cloud Print

A variety of devices, Local Print
including mobiles
TOSHIBA e-BRIDGE Next MFP registered
in the Google Cloud Print account

Creating the Best
Customer Experience

Cloud Storage Apps Your challenge

• The cloud storage acts as a central information The working environment is constantly evolving
repository for users to directly scan to and print from towards a paperless office by digitising hardcopy
OneDrive, Google Drive and Dropbox documents. However, cloud storage users are
via Toshiba’s e-BRIDGE Next MFPs. demanding an application that simplifies workflow
and allows them direct access to print and scan via
• Combined with the optional OCR solution, e-BRIDGE the MFPs without operating mobile devices and
Re-Rite, documents can be converted to Microsoft computers.
Office file formats and searchable PDF files, making it
easy to find the necessary information from a large Our solution
amount of electronic data.
Toshiba’s cloud storage apps are a convenient and
About Zero: hassle-free approach which act as a bridge between
We are a leading provider of the electronic documents in the cloud storage with
document management, the MFPs. Users are able to access documents easily
photocopying, scanning, printing from the cloud storage to print or scan with Toshiba
and faxing solutions based in the e-BRIDGE Next MFPs.
UK

For more information please
contact us:

The Zero Group
5 Mallard Court
Crewe Business Park
Crewe
Cheshire
CW1 6ZQ

Telephone
03333 207200

Email
[email protected]

Website
http://zeroenterprises.co.uk

Your benefits Toshiba Cloud Storage Apps can be integrated
seamlessly with the latest Toshiba MFPs in the following
The total cost of ownership is important to help users settings:
determine their needs of investing in additional • Reduce TCO.
hardware. Through the introduction of Toshiba’s cloud • Efficient data share.
storage apps the total cost of ownership is significatly • Easy to access files for a simplified workflow.
reduced as no additional server needs to be main- • Remote data sharing among branch offices.
tained in each office.
1) e-BRIDGE Plus for Google Drive, e-BRIDGE Plus for
With this easy solution, users can scan and store OneDrive and e-BRIDGE Plus for Dropbox.
documents in the cloud via the MFP. Additionally, it
also enables users to direct print and share electronic
documents anytime, anywhere without limitation
even while away from the desk.

Without cloud storage apps Without cloud storage apps

or or
OneDrive Google Drive Dropbox

Print

Scan Scan

Print

Upload

Retrieve

Scan Headquarters Efficient Data Share Branch
Print

Conventional MFP e-BRIDGE Next MFP e-BRIDGE Next MFP

Guide To The Cloud Creating the Best
Customer Experience
About Zero:
We are a leading provider of CLOUD READY
document management, TOSHIBA’S GUIDE TO THE CLOUD
photocopying, scanning, printing
and faxing solutions based in the
UK

For more information please
contact us:

The Zero Group
5 Mallard Court
Crewe Business Park
Crewe
Cheshire
CW1 6ZQ

Telephone
03333 207200

Email
[email protected]

Website
http://zeroenterprises.co.uk

INTRODUCTION: THE
CLOUD

The way we work is changing

Fewer employees now spend the bulk of their
working hours sitting behind an assigned desk on
company premises, using a company PC.
Instead, they’re out making customer visits,
attending conferences, visiting regional compa-
ny outposts or simply working from home.
Business is now mobile.

When workers are out of the office, they’re
exercising more choice in the applications and
devices that they use for business. They’re using
smartphones, tablet computers and laptops for
work – whether provided by employers, or their
own devices – and accessing Internet-based
applications and information that lives ‘in the
cloud’. They rely on these technologies for
personal use, so why shouldn’t they be equally
useful in their working lives too?

Problems arise, however, when it comes to
accessing some of the vital documents that they
need to get work done. While smartphones and
tablets are constantly evolving, printing options
are either non-existent or extremely limited.

Cloud printing tackles this challenge by provid-
ing employees with on-demand printing using a
networked device, regardless of the user’s
location. It can also enable them to scan and
capture documents on ‘cloud-ready’ printers
and multi function products (MFPs) and upload
them to the cloud, where they can be
accessed, edited or printed by authorised
colleagues or simply stored for future use.

It’s the combination of proven cloud technolo-
gies and the latest printing systems. Read on to
find out more about what cloud printing could
allow your business to achieve.

THE CLOUD:
EXPLAINED

These days, it seems that What is the cloud, anyway?
everyone’s head is in the clouds
In simple terms, the cloud is a collection of
Cloud computing is changing the way we use computing functions that are hosted off-site
computers at home and increasingly, for work, too (hence the ‘cloud’), provided as a service and
– but the hype this technology trend has accessed over the internet.
generated along the way can be overwhelming.
These functions typically include externally
That puts business leaders in a tricky spot. In hosted technology services, ranging from full
economically challenging times, they can’t afford enterprise application suites to raw processing
to ignore the promise of big business benefits that power and storage capacity. What all these
can be delivered by cloud computing. Nor can services have in common is that customers pay
they afford to bet the IT budget on a leap into the to access them via the Internet and only pay for
unknown. what they use. Costs are typically calculated on
a per-user (software), per-hour (servers) or
In order to demystify the cloud, Toshiba has per-gigabyte (storage) basis.
produced this simple guide to cloud computing
for business leaders: explaining what it is, where it When extra resources are needed they are
might apply in their own business and, if they did easily acquired, and the fee for using the service
decide to implement it, what they might hope to rises. When they’re no longer required, they can
achieve. be ‘switched off’ and the fee drops.

During a particularly busy period, for example, a
company might need extra customer-service
agents to use its cloud-based customer relation-
ship management (CRM) system. Using what is
termed ‘software-as-a-service’ (SaaS, for exam-
ple Microsoft® Office 365), extra users can simply
be added to their CRM system, which in turn will
be reflected in their monthly bill.
Or it may need more server power to prop up its
online commerce site. Or it might need more
storage space to keep documents relating to a
specific project or promotion. Both of these
services can be provided by an infrastruc-
ture-as-a-service (IaaS) provider.

Somewhere in the middle lies platform- as-a-ser-
vice (PaaS) – a stack of software and hardware
to underpin an entirely new application that
software developers can build and run entirely in
the cloud.

The variety of computing services that now exist
in the cloud is already vast and is growing every
day.

THE CLOUD:
WHY IT MATTERS

But why does the cloud matter?

For businesses, the impact of cloud computing is the There are consequences for end users, too,
transformation of corporate IT from the mysterious because computing resources residing in the
domain of in-house specialists to a utility service that cloud can be accessed via a simple web
is supplied ‘on tap’ by a third-party provider. In other browser, from pretty much any device that they
words, it becomes a utility, like electricity or gas. have to hand. Whether they’re in an airport
departure lounge, a hotel lobby, a conference
There are many benefits to this approach. A major centre or their own home, the applications and
one is cost. Cloud computing shifts large, upfront information that they need are right there at
capital expenditure (capex) on new software and their fingertips.
systems into predictable, flexible operational
expenditure (opex). It’s true that some business leaders still have
concerns over cloud computing, and in particu-
The fact that there is no software to install and no lar, the levels of data security offered by these
on-premise servers and storage systems to purchase, services. Why should they trust a third party to
power, patch and back up, brings other benefits too. host their organisation’s sensitive data and
protect it from unauthorised views?
Electricity bills for powering and cooling servers are
reduced, with a resulting decline in a firm’s environ- It’s a question of selecting the right provider, with
mental impact. Management of IT services and the the right skills, technologies and accreditations in
protection of corporate information becomes the place to demonstrate a robust response to
responsibility of the cloud provider. In-house IT teams current security threats. In fact, by applying a
are freed from day-to-day systems administration rigorous selection procedure, many cloud
tasks, in order to focus on new strategies to deliver customers end up with better data security than
real business benefits to their employer. they could ever achieve using the resources
they have available in-house.
Where a company uses SaaS for its software needs, it
can always be sure it’s running the latest version,
because updates are added automatically by the
provider, as soon as they are available.

THE CLOUD: BENEFITS Concerned about cloud
AND ISSUES security

Business benefits at-a-glance If so, you’re not alone. Survey after survey shows
that, among existing and prospective cloud
1. Eliminate the upfront costs of technology, customers, security is the biggest concern and
by paying only for the IT resources needed, on a the biggest barrier to adoption.
pay-as-you-go basis.
IT decision-makers are right to worry. They have,
2. Reduce (or eradicate) reliance on in-house IT after all, a duty to protect their organisation’s
systems, which can be costly and time-consuming sensitive, business-critical data and, if they
to maintain. decide to place that data in the hands of a
third party, they need to be 100% confident that
3. Delegate data security to a trusted provider the provider will deliver robust user-access
with the skills to apply the most stringent measures controls, encrypt data in transit and protect it
available. from viruses and hackers. They need a provider
that will keep its promises when it comes to the
4. Offer staff more flexibility and improve their availability of the service and that understands
productivity, because vital applications can be the compliance pressures faced by individual
accessed from anywhere, via a web browser. customers in areas such as data protection.

5. Take advantage of the latest products and Yet as more and more organisations adopt
technologies available, as updates to applications cloud computing, many find that the security
are added automatically by the provider as soon delivered by their cloud provider meets – or
as they are ready. even beats – their requirements, according to
the 2012 Global Information Security Survey from
management consultancy firm Pricewater-
houseCoopers (PwC). This poll of more than
9,600 security and IT leaders worldwide found
that 41 percent of respondents had implement-
ed some form of cloud computing. Of these,
more than half (54 percent) said that the tech-
nology has actually improved their organisa-
tion’s security.

CLOUD-READY PRINING:
SET YOUR DOCUMENTS FREE

When a document lives in the cloud,
it has the freedom to be wherever

it’s needed While smartphones and tablets are constantly
evolving, the printing functions many currently
That’s important, because in a world of remote offer are either non-existent or extremely limited.
and mobile working, the employee who needs
that document could be almost anywhere, using That can be a problem for the remote worker. If
almost any device to access it. the document that they need is sitting on anoth-
er device, far away, they cannot move forward.
In fact, some employees may not have a But if that document can be accessed via the
dedicated desktop PC at all. It’s more likely that cloud, and printed off at their current location,
they use a laptop in a variety of locations, then there’s no obstacle to getting on with the
supplemented by a smartphone or tablet when business at hand.
they’re on the move. Increasingly, they’re not
solely using devices allocated to them by their At the same time, what if the documents they
employer, but also their own iPhone®, Android® create and use on their travels – meeting notes,
handset or tablet computer. maps or expenses forms – could easily be
uploaded to the cloud, ready to be accessed
If they just want to view a particular document, again from any device and instantly available to
that’s fine. If they need a physical hard copy, their colleagues and managers?
they’re in trouble. What if they are at the airport,
for example, and need to print off their itinerary or These are the ideas behind cloud printing:
flight details? Or in their hotel room, wanting to do on-demand printing, for any content, using their
a final check on a print-off of tomorrow’s Power- own device from any location.
Point® presentation? Or at a customer site, where
they’ve just won a new deal, and the customer is
waiting to review and sign the contract form?