Web Binder

CLOUD-READY PRINTING: Get connected
WHEREVER, WHENEVER
Toshiba has also developed a set of ‘connec-
Toshiba is cloud-ready tors’ that allow users to scan and upload docu-
ments directly from web-enabled Toshiba MFPs
Cloud printing is a reality today for Toshiba to popular email, messaging, document crea-
customers, thanks to new services designed to link tion and sharing applications. Once scanned
cloud computing, printing and scanning – and and captured at the MFP, the documents are
mobile devices. routed by these connectors, across the cloud, to
the user’s account in Microsoft® Exchange,
Go mobile Microsoft® SharePoint® or Google Docs®.

Through Toshiba’s membership of the Cortado For example, one connector establishes a
Cloud Printing Alliance, we support secure on-de- secure connection between a cloud-ready MFP
mand mobile printing from iPad®, iPhone, Black- and an organisation’s Microsoft Exchange
Berry®, Android or Symbian® devices. server. Users can then send email securely
through the MFP with the appropriate IT policies
At the heart of the alliance is Cortado Work- implemented – and the message even appears
space®, a cloud-based document management in the user’s ‘sent items’ folder.
service. When users download the Cortado
Workplace® app from an app store onto their Or the arrival of a document uploaded into
mobile device, they’ve got round-the-clock SharePoint, the content management and
access to files and documents, regardless of file search application, might kick-start an automat-
type and without needing access to a PC. ed workflow. In the case of a new contract, for
example, a purchase order could be uploaded
The user simply logs on with their web-enabled by a sales executive from an MFP at a remote
mobile device, searches for the document they location and instantly forwarded to the finance
need, then uses any printing device installed on department at head office for processing.
an available Wi-Fi network to print it out. Because
this is a cloud service, all the drivers required to Another connector allows users to upload
print are stored within the Cortado Hosting Centre. documents directly into Google Docs, where
documents, spreadsheets, presentations and
They don’t even need to turn on a computer. Any images can be shared and edited in collabora-
printers available for use are identified and drivers tion with others.
made available automatically. Printing takes
place directly on a printer or MFP connected to All these approaches combine security with
their mobile device by Wi-Fi or Bluetooth®. And all convenience. Because of the security and
mainstream file formats are supported, including business-rules layers already built into Exchange,
Excel® spreadsheets, PDF’s, PowerPoint presenta- SharePoint and Google Docs, administrators can
tions and a wide range of image formats. manage file sharing permissions to control who
sees what, and document owners can share
and revoke file access at any time.

CLOUD-READY PRINTING: HOW IT Remote access
WORKS to the cloud

Access your files securely Print and collect

Any documents put into the cloud can Cloud printing provides workers with
be accessed and viewed on a wide ‘on-demand’ printing, using a
range of devices – whether traditional networked device, regardless of the
PCs or mobile devices such as tablets user’s location. Printing takes place
or smartphones. Various levels of directly on a printer or MFP connect-
security help to keep your documents ed to their device by Wi-Fi or Blue-
safe, backed-up and protected from tooth.
prying eyes.
The ‘On’ and ‘Off’ Ramp
Integrate documents
into your workflow Users can scan documents on
‘cloud-ready’ MFPs and upload them
Once uploaded to the cloud, docu- to the cloud, where they can be
ments can be incorporated into a accessed, edited or printed by
workflow that reflects a key business authorised colleagues or simply
process. So orders can be automati- stored for future use.
cally processed, sales enquiries fulfilled,
orders raised or invoices issued. Upload your
files
Share and edit
documents Download your
files
A set of ‘connectors’ allow users to
scan and upload documents directly
from web-enabled MFPs to Microsoft
Exchange, Microsoft SharePoint or
Google Docs to share with colleagues
for comment, editing and approval.

Find printers near you

After downloading a dedicated app,
a user simply logs on with their
web-enabled mobile device, searches
for the document they need and any
printing devices on an available Wi-Fi
network or nearby Bluetooth connec-
tion are automatically identified.

BUSINESS BENEFITS: CLOUD-READY
PRINTING IS…

More convenient More cost-effective

Whether they’re working from home, a The speed at which your company
client site or another location entirely, can make decisions has a direct
cloud printing gives employees access impact on its finances. When deci-
to immediate, on-demand printing sions are deferred or delayed
and scanning of documents. because a vital document is not
immediately available, business
More eco-friendly processes grind to a halt, time and
money is wasted, and the company
At Toshiba, we’re all about safeguard- loses a bit of its all important compet-
ing the future, which is why our MFPs itive edge. With cloud printing,
and related solutions are engineered documents are instantly available
with sustainability in mind. All our MFPs when they’re needed, resulting in
comply with strict environmental better productivity and faster deci-
regulations and the carbon generated sion times.
in their manufacturing and shipping to
a customer site is offset. Our Energy More secure
Star® compliant MFPs feature
cutting-edge functionality that helps Many managers worry over the
reduce environmental impact while, security of cloud computing. At the
with cloud printing, documents are same time, how often are sensitive
only printed when they’re needed, printed documents left out in public
leading to less duplication. on printer trays or forgotten in the
back of taxi cabs? The truth is that
cloud services offered by proven,
trusted providers such as Microsoft,
Google and Cortado all offer higher
levels of document security than
many companies manage to
achieve in-house, especially those
with limited IT skills on hand. With
cloud printing, businesses can keep
electronic documents secure in
password-protected online reposito-
ries, right up until the point that
they’re needed, reducing the poten-
tial for loss or theft.

CONCLUSION:
GETTING READY FOR CLOUD PRINTING

Five key steps for preparing for cloud printing

As we have seen, cloud printing has the potential to release company documents from the constraints of
physical location and access device. It’s an appealing proposition for many. But how can they get from
where they are today to embrace cloud printing?

The truth is that it’s likely be an incremental journey for many organisations. Few, after all, have the time or
the money right now to rebuild their company-wide printing fleet from scratch. But the move to cloud
printing does not need to be daunting, nor does it require large investments in time and money.
It could be as simple as installing a single, cloud-ready MFP at your business premises, or moving to a
comprehensive Managed Document Services supplier that designs, manages and maintains your entire
printer fleet.

Regardless of approach, a little consideration is needed in order to identify pain points and opportunities
for quick wins with cloud printing. It’s time to start laying the groundwork.
Here are five key steps for companies preparing for cloud printing:

1. Talk to your employees 2. Audit your printer fleet 3. Identify use-cases for cloud printing

Do they regularly experience What do you have today? Many Which areas of your business would
problems accessing important companies find they have a baffling benefit the most from being able to
documents when they’re away from array of old and new equipment from use documents in the cloud? Which
the office? In which particular different manufacturers, high employees are most reliant on printed
locations/situations do they regularly consumable costs (for paper, toner, documents when away from the
need to print or upload documenta- ink) and no centralised management office? In which departments are
tion? What do delays in accessing the of devices. An audit by Toshiba document costs particularly high?
right documents cost your business, in Managed Document Services can
terms of lost productivity and slower help them identify areas of unneces- 4. Choose the right provider
time-to-market? sary waste. From there, they can start
to rationalise device allocation, Remember that, with cloud printing,
cutting costs and environmental you are looking for the best combina-
impact along the way, and deploy tion of modern cloud services and
new technologies – such as cloud cutting-edge printing technology. The
printing – in the places they’re best provider will need to demon-
needed most. strate a strong understanding of the
cloud as well as an established
network of technology partners in this
area.

5. Start to deploy

Small pilot studies in specific areas of
the business, or for particular classes
of user, are often the preferred
approach. Successful early projects
in cloud printing create momentum
for larger scale roll-outs in future.
Implementation shouldn’t cause too
many headaches, due to the fast
provisioning times and low cost of
entry associated with cloud services.

GLOSSARY:
THE TECHNICAL TERMS

Capital expenditure (Capex): Cloud/cloud computing: Customer relationship management (CRM):

Funds used by a company to acquire Externally hosted technology services A suite of software applications that
or upgrade physical assets such as – software, hardware and storage – support all aspects of a company’s
property and equipment. that customers use on a interactions with its customers,
pay-as-you-go basis. including marketing, sales and
service/support.

Energy Star: Google Docs: Infrastructure-as-a-service (IaaS):

An independent, internationally The search engine company’s Servers or storage accessed from a
recognised standard for energy-effi- cloud-based document storage cloud provider, typically measured on
cient products, ranging from office facility for documents, spreadsheets, a per-hour and per-gigabyte basis,
equipment in businesses to household drawings and presentations. respectively.
appliances such as washing
machines.

Microsoft Exchange: Microsoft SharePoint: MFP:

Microsoft Exchange is the company’s Microsoft Office SharePoint is the A multi-function product that
platform for email, calendaring and company’s server product for content combines printing, scanning, faxing
unified messaging. management and enterprise search. and copying capabilities in a single
device.

Creating the Best
Customer Experience

This is a sample of a low colour document that is charged at 2 pence per
sheet and includes all toner, all call out, all parts and all labour.

LOW COLOUR DOCUMENT
WHY PAY FULL COLOUR PRICES

FOR
LOW COLOUR COVERAGE

WHEN ANYTHING
LESS THAN 2%

COVERAGE IS CHARGED AT LOW
COLOUR PRICING

Toner Coverage Explained Creating the Best
Customer Experience
Learn more about Toner

CONSUMBLE YIELD TESTING AND REPORTING YIELD

Customers are becoming increasingly aware of the cost of
owning and operating their printers and multifunction printers
(MFPs). The cost of consumable supplies such as toner
cartridges or solid ink sticks is a major component of the Total
Cost of Ownership (TCO) for a printer or MFP. The per-page
cost of printing is driving many printer and MFP purchase
decisions today, as these costs can be combined with print
volume and print coverage assumptions to give companies a
reasonable estimate of the monthly and annual TCO for a
specific printer or MFP.

In the past, printer and MFP original equipment manufacturers
(OEMs) used different, proprietary methods for testing and
reporting consumable yields. This made factual and accurate
comparisons of products from differing OEMs impossible.
Reporting was typically done using “5% area coverage,” but
that did not guarantee comparable results because many
other testing variables affect the stated yield, including:

• Page size and margin settings

• Image types used to create 5% area coverage

• Number of cartridges used during the testing process

• Number of printers/MFPs used during the testing process

• Environmental testing conditions (humidity, temperature and
so on)

• Lack of stated confidence level for published consumable
yield

Any variation in these factors during the testing process can
cause nontrivial differences in reported yields. The
development of an industry-standard methodology for testing
and reporting consumables yields has helped alleviate these
inconsistencies, and gives customers the reliable information
they need to make their technology decisions.

ISO/ IEC STANDARDIZATION EFFORTS

The International Organization for Standardization (ISO), based
in Geneva, Switzerland, is composed of national standards
bodies that formulate and issue technical standards that play
a key role in the development, manufacturing and supply of
products and services.

The ISO collaborates on all matters of electrotechnical
standardization with the International Electrotechnical
Commission (IEC), the leading global organization that
prepares and publishes international standards for all
electrical, electronic and related technologies. Draft
standards are circulated amongst members of the ISO and IEC,
and require approval of at least 75% of voting members.

THE ISO/IEC CONSUMABLE YIELD STANDARD

The ISO and IEC have adopted a standard for black-and-white
devices—ISO/IEC 19752—which is described as "a method for
the determination of toner cartridge yield for monochromatic
electrophotographic printers and multifunction devices that
contain printer components.” Black-and-white printers and
MFPs reporting toner yields under ISO/IEC 19752 use the
following explanation:

Toner Cartridge Yield:

Average XX,XXX standard pages

1. Declared yield in accordance with ISO/IEC 19752. Yield will
vary based on image, area coverage and print mode.

ISO/IEC 19798 is a similar standard that has been adopted for
color laser devices. ISO/IEC 19798 is described as “a method
for the determination of toner cartridge yield for color printers
and multifunction devices that contain printer components.”

Reporting format is as follows:

• Average Continuous CMYK Yield: XX,XXX pages

or

• Average Continuous CMY Yield: XX,XXX pages

• Average Continuous Black Yield: XX,XXX pages (if the Black
Yield is different than Color)

ISO/IEC 24711 is another standard that has been adopted for
inkjet and solid ink devices. ISO/IEC 24711 is described as “a
method for the determination of ink cartridge yield for color
inkjet printer and multifunction devices that contain printer
components.” Reporting format is similar to ISO/IEC 19798
shown above.

Different implementations of color tables and color balance
optimization among manufacturers can lead to yield variations
between color cartridges, even if they have the same toner
weight. To account for this, ISO supports a second reporting
method called “composite yield,” allowing a single average
reporting yield for Cyan, Magenta and Yellow toner cartridges.
Black is reported separately as an individual yield.

• Average Continuous Composite CMY Yield: XX,XXX pages

• Average Black Continuous Yield: XX,XXX pages

ISO/IEC 19752, ISO/IEC CD 19798 and IS0/IEC 24711 specify the
use of a standard test page for black and white, multiple test
pages for color products, explicit testing procedures, statistical
sampling, environmental controls and well-defined cartridge
end-of-life status. More detail on these specifications is
available under the Test Parameters and Conditions section of
this document.

TEST PARAMETERS AND CONDITIONS Figure 1: ISO/IEC 19752 monochrome test page;
for color suite, see the Appendix.
Printers and Cartridges

A minimum of three printers or MFPs are tested, using a minimum of three
toner cartridges per device. Toner cartridges are procured in the open
market from multiple sources and, for newly developed printers or MFPs,
cartridges should be sourced from different production lots. Testing nine
samples of each toner cartridge produces lowest predicted yield
estimates with 90% statistical significance.

Standardized Test Page

A single page (see Figure 1) is used for testing. Area coverage on the
page is just below 5%. Pages are printed in a semi-continuous print mode,
stopping only for paper replenishment.

Device Setup

Printers are set up according to manufacturer instructions using default
drivers and settings. New printers must run through one complete toner
cartridge before starting the test.

Environmental Conditions

Testing must be done in an environment where temperature and humidity
can be maintained within acceptable parameters.

A. Temperature Range: 23ºC ± 2ºC (73ºF ± 4ºF)
B. Humidity Range: 50% ± 10% RH

Specific “Toner Out” Conditions

If a printer is equipped with “Toner Out” sensing, printing stops when this
message is issued and the printer will no longer function. If a
manufacturer recommends shaking toner cartridges, this is done at
“Toner Low” but not more than two times. If a printer does not stop at
“Toner Out”, cartridge testing is stopped as soon as fading bars appear. If
a printer has “Toner Out” sensing but fading bars appear (even after
toner shaking), testing will stop.

Stated Yield Versus Actual Yield

The ISO/IEC standard allows for objective comparisons of stated toner
yields for different printers or MFPs, regardless of OEM. Many prospective
customers use consumable yield information to estimate the toner life
they can expect to experience with their particular applications, and
adherence to the ISO/IEC standard enables this analysis.

It is important to note that the ISO/IEC yield is a comparative statistic and
not a predictive tool. The number of pages that customers will get for
their own applications will depend on a variety of factors, with page
coverage having the highest impact. Research has shown that the
industry average black-and-white page coverage is between 4% and 5%.
There is an inverse relationship between page coverage and toner
yield—the lower the page coverage, the more pages the toner will yield.
Conversely, higher coverage pages result in lower
toner yields.

Other Consumable Testing 7% – 15% Coverage
10% – 30% Coverage
Currently, only toner cartridges and solid ink sticks are subject 30% – 40% Coverage
to ISO/IEC yield standards. Drums (or imaging units), fuser units 40% – 60% Coverage
and maintenance kits are not covered. Yields are published
based on the OEM’s own testing methodology. Users should be
aware of the factors that can impact drum and fuser yields, as
these are longer-life consumables that can be significantly
impacted by usage patterns and certain types of media.

Drums/Imaging Units

Approximately XX,XXX standard pages

2. Declared Yield based on an average job size of X pages
letter/A4-size. Yield will vary based on job run length, media
size and orientation.

Note: Most drum yields are based on 3-page or 4-page average
job size. On some high performance products, drum yields are
based on 5-page average job size.

Fusers/Maintenance Kits:

Approximately XXX,XXX standard pages

3. Declared Yield based on letter/A4-size 20 lb. (75 gsm) pages.
Yield will vary based on media type, size, weight, orientation
and usage patterns.

Questions & Answers

Stated Yield Versus Actual Yield

Q: Can I get the ISO/IEC yield for my specific printing
application?

A: No. The ISO/IEC standard ensures that the stated consumable
yields of different printer and MFP OEMs are comparable by
specifying a set of common testing parameters and conditions.
It is not guaranteed that users will get the declared yields in
their own applications, as page coverage varies by application,
and page coverage has the highest impact on actual yields.
User applications running at approximately 5% page coverage
under normal office operating conditions can expect, on
average, to experience yields that are similar to the ISO
declared yields.

Q: What are the factors that will impact the yields users get from
toner cartridges?

A: The most important factor affecting yield is page coverage.
Coverage analysis has consistently shown that in office
environments, the average black-and-white page coverage is
in the range of 4% to 5%. However, it is not unusual for office
applications to run above or below that average. In general,
pages with significant dark or shaded areas

(logos or pictures) or a large amount of fine print will generate
area coverage higher than 5%. Other factors that can reduce
toner cartridge yield include higher temperature, higher
humidity levels and using a higher print resolution setting.
Color coverage varies by product class, but is generally much
higher than black-and-white products. Letter/A4-size color
printers and MFPs can have average page coverage in the 7%
to 15% range (depending on application and mix between
color and black-and-white documents). Tabloid/A3-size color
printers and MFPs tend to drive higher color page coverage in
the range of 10% to 30% in office environments. In graphic arts
environments, average color page coverage can increase to
the 40% to 60% range. The ISO/IEC color standard is based on
an overall page coverage in the range of 20%. Users whose
average color coverage is under 20% are likely to experience
greater yields than reported, while those running higher
coverage applications will experience lower yields than
reported.

Q: How is color page coverage calculated?

A: Color page coverage is the sum of the individual coverage
for cyan, yellow, magenta and black toners or solid ink. Color
applications tend to be more elaborate (often including charts
and images), so the area coverage tends to be much higher
than monochrome pages on average. It is not unusual to find
color pages (like pictures) with total coverage in the range of
40% to 60%, or even in excess of 100% if “process black” is used
(where cyan, yellow and magenta are combined to create
black). The color test suite for ISO/IEC CD 19798 and ISO/IEC
24711 is composed of five representative samples of office
color printing (see the Appendix).

Drums and Fusers

Q: Are yields for drums and fusers also based on ISO/IEC
standards?

A: Currently there are no ISO/IEC standards for reporting life on
drums (imaging units) or fusers. Yields on these components
are not significantly influenced by print area coverage.

Q: What is a drum (imaging unit)?

A: Drums collect toner-imaged information and transfer it to a
sheet of paper. While most black-and-white printers combine
the toner and drum into one cartridge, a majority of color
printers separate the drum and toner cartridges.

Q: What impacts drum yields?

A: Average job size has the highest impact on drum yields.
Drum yield testing often utilizes average job sizes of three to
five pages, which reflect average office usage patterns.
Customers who print only very short print jobs (where the
average job size is one to two pages) will see reduced drum
yields, while customers whose job size averages more pages
are more likely to realize the full stated drum yield.

Many printers and MFPs capable of using tabloid/A3-size
paper have input trays that allow letter/A4-size paper to feed
in either the long-edge or short-edge direction. Drum life can
be maximized by feeding letter/A4-size paper in the long-edge
direction, as it decreases wear on the drum (and maximizes
output speed). If you are unfamiliar with long-edge versus
short-edge feeding, consult your printer or MFP user manual.

Toner B&W Coverage Samples

• TOSHIBA CHART N0.61

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