6 The Zero Group Customer Testimonials

“ Creating the best customer Creating the Best
experience is at the heart of our Customer Experience
business.

But, don’t take our word for it, see

what some of our customers have

to say about us: ”

Martin Platt, Customer Services Manager

Leek United Building Society

I have dealt with Peter at Zero for many years and
always found him to be straight forward and good to
his word. It's good to know that some old
fashioned service still exists in the printer and copier
world'

We recently switched one of our copiers from a manu-
facturer we have used for years to Toshiba. The
machine has been very good and more importantly the
backup service you get is top notch. Far better to
speak to a UK based call centre than an overseas
centre who just don't understand how infuriating it is to
be on the phone for ages. We have just switched our
second main machine over to Toshiba and if the
service continues, we won't look elsewhere.

Debbie Campion, The Langtree Group

Zero’s service is excellent! The devices we have match
our needs extremely well, both in terms of
copying/scanning in mono and colour. Each machine
has the facility to increase its capabilities should we
need this in the future which is one of the reasons we
selected both the machine type and Zero as our
supplier. When we require attention to our devices, we
receive excellent service.

Tom Haslehurst, Haslehursts
Chartered Accountants

We have worked with Zero for a long
time so we know them well and trust
them. They illustrated the potential
savings of moving to the new equipment
very professionally and we were therefore
happy to upgrade.

Judith Robson, Shorade Accident Repair Centre, Accounts
Administrator

We have been a customer of David for many years, and always had
good honest service with a great understanding of our requirements as
the business has grown. Since the merge with Zero we have a continued
relationship and very pleased with the two Toshiba machines we have
had, all in all extremely happy.

Wayne, JVM (Worcester) Ltd

We certainly feel Zero take us seriously.
They gave us various options and offered
suggestions for our requirements. They
provide a professional service and are
able to work with us as a team to resolve
issues and problems. Toshiba support is
good and the machine reliability is good.

The Monarch Partnership

Thought I would drop you a quick email to say
that so far I have been very impressed with the
price, delivery, machine and install process.

Peter Excell, Leek United Building
Society, Deputy IT Manager

Just wanted to thank you and your team for the
professionalism and excellent service you
supplied during our recent Printer rollout to all
twelve of our branches. The delivery and
installation as well as the onsite training were
exceptionally well received by our busy branch
staff. It should be noted that at very short notice
we changed some of the proposed delivery and
installation times and you were able to fit around
this without issue. All in all a very excellent
customer service.

We are happy with the machine, from installation
to its first copy, and in fact it’s so simple to
operate we didn’t need hardly any training at all.
We are very happy with both the machine and
the service agreement; the machine more than
meets our needs and is performing extremely well
given the high volume usage. We would
recommend both the Toshiba copiers and Zero to
other customers.

Ashley Gray, Paul Carr Estate Agents,
Business Development Director

The chap you sent was excellent, very helpful
and gave some good advice

Kevin Allsop, Director, Jigsaw Finance

We’ve been customers of Zero’s for over 10 years
now. We’ve had many sales people trying to take
our business from them, but nothing would make
us switch supplier, as we trust them implicitly with
our print fleet. The turnaround times on service
calls are always quick, nothing is too much trouble
for them. They provide excellent service all round.

Sarah Bascombe Vets MediCover

Peter, a huge thank you to you and your team
for your fantastic service and support in setting
up our new printer in record time. After the
problem with the previous printer, and being told
we would have to wait a few days before we
would receive the replacement part, you were
able to step in and provide a new printer and
installation within the same day! Due to the
nature of our business, it is not possible for us to
be without printing facilities for more than 1 day.
We have always found your staff to be very
helpful and prompt, and now that you have your
own engineer on hand, I know that should we
have any similar situations in the future, that you
will be able to assist immediately. Thank you
once again!

James Du Pavey, Owner James Du Pavey
Estate Agents

Zero provide the personal touch, cost effective,
but most importantly you provided a quality of
print that could not be beaten by any of the rival
companies. Even Konica head office said they
could not believe that this quality of print had
come from a machine at this price.

Nigel Dickin, Executive Director, Butters
John Bee

Butters John Bee chose to deal with Zero
Enterprises and Toshiba because it provided the
service, speed and reliability of an established
local firm coupled with the strength and quality
of a multi-national print and copy provider,
making for an unbeatable combination.

David Algeo, IT Manager, Health Shield Friendly Society

Health Shield Friendly Society has a mixed fleet of printers, faxes and photocopiers. Part
of my remit was to reduce costs and increase productivity through the use of technolo-
gy, reducing the number of disparate systems and consolidating functions into
multi-functional devices.

Our organization uses Microsoft Dynamics products for our ERP and CRM functions. We
have approximately 600 letters which are sent to our membership as required. We were
buying in pre-printed letter headed paper, then printing our letter onto this. We decid-
ed to move to printing our letter heads on demand, realizing a saving on each printed
sheet. We would need the letter head graphic on the front page, not on any subse-
quent pages. Rather than amend 600 letter we decided that we wanted the printer to
control this function.

We spoke with many providers, who liaised with manufacturers to create a solution. We
found Peter Thompson at Zero took ownership of the request, bringing specialists into our
organization to fulfil the requirements. Peter understood our requirements from the initial
meeting and relayed exact requirements through to Toshiba. He put a lot of time and
effort into the project and stood out above all other potential suppliers.

Our relationship with Peter and Zero is a very healthy one, with us receiving exceptional
service and attention. I believe that and manufacturer would benefit from having Zero
as a partner / supplier where their service and industry knowledge can give Toshiba
competitive advantage.

Paul Carr, Owner, Paul Carr Estate
Agents

We have undertaken dealings with “The Zero
Group” for a period of time stretching some 15
years. Over this time we have received nothing
but excellent advice and service from Peter and
his team.

A full explanation of the various options
available to us, including choice of machines,
finance options and detailed financial
calculations have always been provided right
from the outset of the proposition. No question
has appeared to be too small or insignificant for
an easily understood explanation.

Our experience of delivery and installation has
always been first class and always on schedule.
Linking computers with printers and scanning
facilities, which is often tricky and testing, has
been cleverly overcome on every occasion.

As for after sales service is concerned, which after
all is often the true test of real service, “The Zero
Group” has always been impeccable. Their
standards are second to no one we have
encountered in this particular field. All of the
people we have encountered have always been
friendly and efficient.

Overall, we would whole heartedly and without
reservation recommend “The Zero Group” to any
new potential customer.

Nina Bacciochi, Office Manager,
Burley Browne

We were introduced to Zero Enterprises in June
2016 as our contract was due to terminate with
the then supplier of our copiers.

Zero Enterprises were very competitive and
offered advice as to the best copiers for our
needs.

Based upon this, we decided to give them our
order and were very pleased with the efficient
manner they dealt with supplying and installing
our new copiers.

It is now coming up to 12 months since installation
of our copiers and we have only had one minor
problem which was dealt with very promptly. All
members of Zero's staff are always very pleasant
and helpful.

We would not hesitate to recommend their
services.

David Feenan Managing Partner AJ Law Solicitors

I have dealt with David for over 20 years, and he has
during this time always properly understood and
fulfilled my copying and printing requirements both
locally and nationally
My experience is that the recommendations he
makes are first class and moreover the after sales
support is exemplary
I have no hesitation in recommending David and
Zero

Steve Hulse Managing Director Skerritt Electrical

The installation guys were very professional.

Karen Gregory Group Services Manager Drive Medical

Good Morning Pete

Everything went really well on Tuesday
Both Mick and Michael said that being on site really
helped them understand the issues from the point of
the team
When they left the printing time had been reduced
from 17 seconds to about 9 seconds – so a job well
done by all
Thanks again for your help.

Margaret Davenport, Alsager Golf &
Country Club

Zero Enterprise has supplied Photocopiers to Alsager
Golf & Country Club for the last twelve years. The
machines work very efficiently with very few
problems. If an engineer visit is required the service
is excellent and the machine is back up and
running in no time at all. The supply of consumables
is also excellent with helpful staff and prompt
delivery of the goods.

Ian. ISA Support

Hi Pete
Very Good machine. Highly recommend to
anyone.
BR
Ian

Steve Hulse Managing Director, Skerritt Electrical

Dear Peter and Tommo
I must say we were very impressed with your site
team and the way in which they carried out our
install. slick, professional, informative and friendly, as
indeed were your sales people.
Very refreshing
Regards

Jill, Derek Evans

Hi Pete,
Well impressed, just received delivery of toner –
thank you super quick!!
Jill

Tom Haslehurst, Haslehursts
Chartered Accountants

Well, we have obviously worked with you
for a long time so we know you
well and trust you. You illustrated the
potential savings of moving to the new
equipment very professionally and we
were therefore happy to upgrade.

Malcolm Franks, Berica I.T

We chose to deal with Zero because of:
• The working relationship built up over
the past 4 years
• The experience and total costs of the Toshiba equipment and access to Toshiba if required
• Commitments made by Zero to service and no-quibble replacement of any failing equipment

Sarah Ballans, GBR Phoenix
Beard

The new machine is running really well.
It is much quicker as well and we now
have fax capability which is great.
Overall the service provided was very
good with plenty of communication before
the installation, speedy responses and a quick turnaround.

Chris Murphy, CM Financial
Planning

We have worked with Zero for the past
18 months. During this time the service
provided has been first class - both timely
and professional

Eddie Shaw, Go Green
Leasing

Hi Pete,

I would like thank Zero for helping with
our printing requirements. The machine
was supplied and fitted on time and at a
price much lower than other quotes we
received.

Kind Regards

Martin Glover, The Derek Evans
Partnership

Zero have been our sole supplier of
copy/printing and scanning for many
years and fits our philosophy of
Partnering with suppliers whenever
possible. The organisation’s great
strength is understanding our business
and how we wish to work, tailoring a
solution that delivers what we want; and
integrating it into our overall IT system.

Paul Lucas, Business Development
Manager at Butters John Bee

Thank you Pete for your speedy service,
very much appreciated.

Bernard Eaton. M.D. ,Greenwood
Retail Ltd

The Toshiba machine has proved to be reliable and
delivers higher quality print material at a lower cost
than using standard printers. Also, the service from
Zero has been faultless.
I do not hesitate to recommend them.

Matt Guy, Cprogress Director

We run a fairly busy digital marketing agency
looking after businesses throughout the north of
England. We did have 2 colour laser printers that
were self maintained and we purchased our own
ink on a monthly basis from PC world at a cost of
around 250 per month. The ink would run out
regularly and we would be unable to print on occasion.
We were passed zero's number by another company
who has used zero for 6 years, they highly
recommended them. Pete from zero came out to
see me and after looking at what we do and the
type of material we print literally halved my
monthly ink spend and provided us with an
amazing printer / scanner / copier that
never a lets us down and at the same
time prints our company literature like it's
been printed at a professional printing company.
If you are looking for reliable, professional
cost saving printing I would highly recommend you speak
with Pete from zero. Kind Regards

Steve Boulton Head of IT & Admin
Services Leek United Building Society

Thanks for getting the engineer over to
us quickly today. This printer is critical to
our mortgage operations teams so a
quick response is appreciated.

Graham Kimberley, Company
DSihreacrotnorWright

From the first time we made contact
with Zero we have received a thorough
and professional service, all the way
from initial enquiry to installation.
The Toshiba installed has exceeded
expectations – as has the after service
from Zero!

Gus Virk, Company
Director

The Zero Group have supplied us with two
professional Toshiba multifunctional printers and
they have proven to be great quality and highly
reliable machines. The Customer Service from
Zero has been excellent with a prompt and
responsive service at all times. I have already
recommended The Zero Group to other solicitors
and would not hesitate to do so again

Tom Chambers, Solicitor

Sharon Wright We have always found the Toshiba printers to be
meeting all of our print, copy and scan
Joanne Nicol, CEO encountered problems with the machines the
excellent. They always respond promptly and
The installation was very smooth and the professionally to service issues to ensure that any
engineer was very friendly and personable. He
explained the installation to my colleague James businesses.
which was sufficient for James to pass on to the
rest of us. Steve Ellis, Director of Finance
We have been very pleased with the service we
have received from Zero so far. We would like to take this opportunity to extend
our thanks for your quality effort and help
regarding our recent copier acquisition and
installation for The Mansfield Group. Throughout
this process Zero and in particular, Pete
Thompson, have continually assisted our
company in a timely manner and with great
efficiency. We appreciate your research in
finding the best copier for our business needs
and we look forward to conducting business with
you in the future. Thank you again for all of your
expertise and assistance.

Tina Parry, Office Manager

Zero have been a pleasure. They have been
friendly, helpful and quick to respond.

Judy Woodford, Finance Manager
SharonZeWrorihgahvte been a pleasure. They have been

friendly, helpful and quick to respond.