Enhancing employee well-being through the implementation of incentives and commissions to cater staff needs. Empower employees by establishing a targetdriven destination, utilizing incentives and commissions to drive their motivation and meet organizational objectives. Fostering a secure and supportive workplace environment, ensuring employees have a safe space to thrive and excel. Delivering comprehensive training and expert guidance from seasoned professionals, empowering employees to develop their skills and expertise. Demonstrating a commitment to environmental sustainability by harnessing solar energy to generate electricity and preserve the ecosystem. Designing eco-conscious programs rooted in sustainable practices, including recycling and other green initiatives, to promote environmental responsibility and conservation. COMPANY INTRODUCTION LESSON LEARNED Company name Sarinani Motors Sdn. Bhd Location Bukit Mertajam, Penang Vision To be a leading provider in the automotive sales and service industry and providing customers satisfaction. Mission Provide customers with an exceptional experience and customer service, while maintaining integrity and ethics in every transaction. 82
RESULTS The revenue alignment average remains consistent without any significant monthly improvement. Monthly Service Revenue of 300k per month Income and commission for alignment service is RM2 for SVA/Mechanic when using subcontractor. The process becomes time-consuming as the outsourced alignment center is located 1km away. Increase alignment revenue to 25% after installation of inhouse alignment services Service Revenue improved to up to 315k monthly Income and commission for alignment service is RM3 for SVA & Mechanic when using inhouse alignment services. Efficiency can be achieved as alignment services Individual promotion Lack of knowledge in terms of services and products offered Gearup target was not achieved. No teamwork & communication between sales and service. Work together in groups & brainstorming session Increase service and product knowledge - Participated in incentive trips by meeting ambitious Gear Up targets. Fostered a strong and harmonious relationship between Sales and Service RM550 electricity bill just for storeyard alone. Monthly Electricity bill of RM5,000. Employees lack awareness of the significance and advantages of renewable energy Free monthly electricity bill for storeyard. Reduced carbon footprint and contributing to environmental sustainability Enhanced reputation by demonstrating a commitment to renewable energy among environmentally-conscious customers. Cost saving of RM 3000 permonth Planning to be atleast 50% powered by RE by 2025. 83
CONCLUSION The impact of the program The Prosperity Program has truly empowered both individuals, including myself and my employees, fostering their growth and ability to make meaningful contributions to our company. By addressing various dimensions, encompassing economic, social, and environmental factors, this program has successfully achieved its objective of creating a balanced and sustainable future for our organization." Haruni MdHassan 84
SIJORI AUTO SDN BHD E-SHARED PROSPERITY PROGRAM for
COMPANY INTRODUCTION LESSON LEARNED Introduced New Incentive Structure For Booking Collected During Hit&Run, Canvassing, And Roadshow Introduced New Incentive Structure For Improving Disbursement Rate Understanding on ESG Save Electricity By Adopting Technology Understanding on ESG Employee Engagement Activities Company name Sijori Auto Sdn Bhd Location No. 36a, Batu 35 1/2, Jalan Johor 82000 Pontian District, Joho 86
before after During the lockdown, most of the SA utilize social media platform to get prospects SA “forgotten” on ho w to sell car the correct way Source of booking mostly from Social Media and Walk-in Competition is high as everyone using the same platform Introduced New Incentive Structure – Sales Advisors Additional incentive and reward to SA for those who able to get booking from Hit&Run, Canvassing and Roadshow, with photo and VSO with signature as a proof Back to basic, SA to re-learn the proper selling skill while promote and strengthen outlet awareness at own PMA Diversify source of sales channel, increase opportunity Introduced New Incentive Structure – Administratives Disbursement rate below 90% every month Affecting financial cash-flow No proper follow-up from admin and Sales Advisor Additional incentive and reward to Admin Set target to Admin, and incentivize with Tier once achieved Admin more proactive in follow-up with Sales Advisor and Panel Banker Manage to achieved above 90% on June since implementation Understanding on ESG – Resources Usage Using common switch for electrical light and aircon in office and showroom Wastage of electricity if staff forgotten to switch off Introduce and install motion light sensor and air-cond timer in office and showroom Save Money, only use electricity when the light or aircond is required Eco-friendly, helps reduce your carbon footprint Safety and security, light comes on automatically whenever someone approaches Lack of social interaction, concerns about job security, and other challenges may contribute to increased stress levels and anxiety to our employee. After the MCO is lifted, our company maintains its focus on fostering employee engagement. We have implemented various activities aimed at uplifting employee morale, enhancing relationships among team members, and cultivating a positive work atmosphere. Understanding on ESG – Employee Engagement RESULTS 87
LESSON LEARNED Staffs to concentrate on their target and personal aim such as to achieve their rewards/incentives Staff rely on showroom duty and inefficient to promote or involved in any sales activities (promotion and etc.) No incentive for Aruz Model RESULTS ESG(Environment, Social & Governance) and SDG’s (Sustainability Development Goals) ESG – Mainly used in business and to monitor their performance and manage changes, in order to make their operations more sustainable SDG - protect the planet, and ensure that all people enjoy health, peace, justice and prosperity. Period Implementation of PLWS And Sustainability Staff Productivity Performance : yearly evaluation Project Base on New Incentive Basis Staff Productive Performance New Incentive Structure to Boost Staff Productivity Profit sharing Sales Incentive Bonuses and raises Motivate employees to level up their productivity Rewards/incentives given to staff who performs/achieved their targets Teamwork, shares target/goals together, capable to do multiple task i.e promoting in media social, outdoor events(distribute flyer – Pasar Malam, Shopping Complex etc) Extra incentive given to Sales Advisor who sells Arus model. before after CONCLUSION With the implementation of PLWS and e-SPO, can reflects mutual benefit in which incentives are distributed in accordance to the performance or productivity of employees and employers respectively Compensation given by showing your employees appreciation and acknowledging their accomplishments and allows team workers get their fair share benefits accordingly. 88
SUASASURIA SDN BHD E-SHARED PROSPERITY PROGRAM for
Established since 1994, we positioned ourselves as one of the older dealers in the Perodua dealer network. Our executive team is made up of 16 people with extensive sales expertise in the automobile industry. Currently, we are in the midst of expanding our operations to a 3S Centre COMPANY INTRODUCTION . Sales team has different duty shifts – morning and evening shifts. Sales team prone to disappear in different timing, lack of cooperation between teams. No team-play. Incentive structure largely focused on selected vehicle model. Sales advisors only push selected models due to constant stock level. (Bezza / Myvi) Sales team broken down to different teams, each appointed team leads to manage full day shifts. Different teams bring different set of skill set and capability. Easier to train individually on weaknesses and play on their strengths. Greater team cooperation. Changed sales structure based on number of vehicles sold overall. The greater the number of vehicles registered overall, the higher incentive scheme for overall sales team. Reduce incentive of hot stock, to push for cold stock RESULTS thereby increasing sales overall outlet. before after Start small – going for achievable and sustainable realistic goals. Planning 3S expansion – bigger team / manpower easier to implement at the get-go. Current management is largely rooted with older mindset. Our company urgently needs new blood, yet employing and expanding people too quickly today may result in complacency and a lackluster mindset. Cautious expansion required. CONCLUSION 90
YAMUD AUTOMOBILE SDN BHD E-SHARED PROSPERITY PROGRAM for
COMPANY INTRODUCTION Yamud Automobile Sdn Bhd 3S (Sales, Service, Spare Parts) Berek 12, Kota Bharu, Kelantan Management Team CEO – Datin Wan Norizan Wan Ismail Managing Director – Nur Efani binti Datuk Ahmad Jazlan Sales Manager – Nurul Atieqah binti Mohd Azman Service Manager – Normizan binti Abdullah To be the most preferred automotive brand renowned for products and services of excellent quality which contributes to the development of the nation VISION MISSION Efficiency in utilizing technologies and available resources Resilience in meeting our challenges CONCLUSION Ensure that compensation increases complying with improvements in production competitiveness within the company. Allow workers to get a fair share of benefits resulting from increased productivity and improved performance. 92
LESSON LEARNED Recognize an organization that promotes shared prosperity and cooperative wealth development between companies and employees. Utilizes salary connections and productivity estimates as an automobile dealer and service provider to motivate staff performance. In order to assure sustainability and ethical business practices, the organization also accepts the P5 impact assessment framework. While a project manager concentrates on organizing, managing, and supervising projects, a product manager concentrates on the creation and release of products. IMPORTANCE OF PLWS APPLICATION OF P5 (PEOPLE, PRODUCT, PROCESS, PLANET, PROSPERITY) ROLES OF PROJECT MANAGER AND PRODUCT MANAGER STRENGTH AND WEAKNESS OF COMPANY Strength – Healthy two-way communications between management team and staffs. Weakness – There is high competition among dealers and other rivals company. ESG (ENVIRONMENT, SOCIAL & GOVERNANCE) AND SDGS (SUSTAINABLE DEVELOPMENT GOALS) ESG - used in business and finance to refer to a company’s performance in three key factors which are environment, its treatment of employees and investors, and its overall good governance practices. SDG - action to end poverty, protect the planet and ensure that all people enjoy peace and prosperity. NEW INCENTIVE STRUCTURE TO BOOST STAFF PRODUCTIVITY Sales incentive Variable performance incentive PROJECT BASE ON NEW INCENTIVE BASIS Old model gear up clearance sale Staff productivity performance PERIOD IMPLEMENTATION OF PLWS AND SUSTAINABILITY Old model gear up clearance sales: while stock last. Staff productivity performance: yearly evaluation. Abundance of old stock gear-up No reward for the individual performance Incentives will be given to staffs who are able to sell the goods. Benefit: reduce the waste of unsold goods. Extra leave and trip allowance will be given to the staff that had been achieved KPIs and individual performance. Benefit: improve the added value of employees’ performance. before after RESULTS 93
YUSMANIDA AUTO SDN BHD E-SHARED PROSPERITY PROGRAM for
COMPANY INTRODUCTION Yusmanida Auto Sdn. Bhd. 3S (Sales, Service, Spare Parts) Lot 28808 Persiaran E1/1, Seri Pristiana, 47000 SUNGAI BULOH, SELANGOR Management Team Managing Director –Hj Sarizal Yusman Project Leader– Zanira Zaman Khan Practitioner – Nisa Mohd Practitioner – Emma Shariff 95
TIMELINE96
Before Send reminder to customers 1 month prior to expiry date via whatsapp Send quotation to customers on cost of renewal via whatsapp No customer follow-up after send quotation After Send reminder to customers 2 month prior to expiry date via whatsapp @ N + 2 months Send reminder to customers 2 month prior to expiry date via whatsapp Send quotations for N+2 months PLANS FOR NEW IMPLEMENTATION INSURANCE RENEWAL IMPROVEMENT Planning Blast & Quotation – 2 months in advance Reminder – 1 months in advance Strategy Prospect target : Last year registered customer Service customer Walk in Marketing Social media Flyers Recommendation WhatsApp blast Launch New implementation : 3rd July 2023 97
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