Manual of Operations rev2012

BOHOL CRISIS INTERVENTION CENTER

MANUAL OF
OPERATION

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FOREWORD
This Manual of Operation is a revision of the previous manual, which was formulated
when the Bohol Crisis Intervention Center (BCIC) was still under the management of Feed The
Children Philippines (FTCP) from 2002 to 2007. Currently, BCIC is maintained and operated
entirely by the Provincial Government of Bohol, under the supervision of the Provincial Social
Welfare and Development Office, in coordination with the Department of Social Welfare and
Development (DSWD), National Branch.
With the reconstitution of the new members of the Management Board, headed by the
Governor of the Province of Bohol, Atty. Edgardo M. Chatto, the Manual of Operations needed
revision to align with the new Provincial leadership’s vision and mission, and in fulfilling its
mandate of a “Better Bohol, Happier People.”
Not only will this Manual of Operation help those involved in the day-to-day operation
and management of the Bohol Crisis Intervention Center, this will also serve as a guide for other
practitioners implementing Gender and Development (GAD) initiatives, for those managing and
operating social welfare facilities, and for those hoping to create a facility for victims of gender-
based violence within the Republic of the Philippines.

APPROVED BY THE MANAGEMENT BOARD

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Atty. EDGARDO M. CHATTO
Governor/Chairman, Management Board

Vice-Governor CONCEPCION O. LIM
Vice-Governor/Co-Chairperson

Ms. LIZA M. QUIROG
Prov’l Gov’t Dept Head/Head SEEM Cluster

Action Officer

Hon. GODOFREDA O. TIROL, PhD
SP chair, Committee on Women and Children

Member

Atty. JOHN MITCHELL BOISER
Provincial Legal Officer
Member

Police Senior Superintendent DENNIS P. AGUSTIN
Bohol Provincial Police
Member

Atty. MARGIE TAN-ALVARO
Provincial Prosecutor’s Office

Member

Ms. MARIETTA S. GASATAN
Bohol Chamber of Commerce

Member

Sister MILAGROS SANDOVAL, SSpS/Ms. GENEVIEVE F. MAKINANO
Holy Spirit School
Member

Ms. PAPIASA B. BUSTRILLOS, RSW
DSWD, Tagbilaran Sub-Office
Member

Ms. CARMELITA M. TECSON, RSW
Prov’l Social Welfare Office
Member (PSWDO)

Ms. MARILOU E. MAKINANO, RSW
Center Manager

Ex-Officio Member (BCIC)

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Table of Contents

FOREWORD ................................................................................................................................2

CHAPTER I...................................................................................................................................6

INTRODUCTION ......................................................................................................................6
RATIONALE .............................................................................................................................8

CHAPTER II................................................................................................................................12

VISION, MISSION, GOALS/OBJECTIVES ...................................................................................12

CHAPTER III...............................................................................................................................13

CLIENTELE/BENEFICIARIES..................................................................................................... 13
CHAPTER IV...............................................................................................................................15

GEOGRAPHIC AREA OF COVERAGE ........................................................................................15

CHAPTER V................................................................................................................................16

GENERAL POLICIES ................................................................................................................17
POLICIES PERTAINING TO CLIENTS .........................................................................................26

CHAPTER VI...............................................................................................................................28

BUDGET AND FINANCIAL MANAGEMENT...............................................................................28
CHAPTER VII..............................................................................................................................31

PROGRAMS AND SERVICES....................................................................................................31

CHAPTER VIII.............................................................................................................................38

ORGANIZATION AND ADMINISTRATION ................................................................................38

CHAPTER IX...............................................................................................................................40

PERSONNEL ..........................................................................................................................40

CHAPTER X................................................................................................................................47
MONITORING AND EVALUATION...........................................................................................47

CHAPTER XI...............................................................................................................................77

REPORTING AND DOCUMENTATION......................................................................................77

CHAPTER XIII.............................................................................................................................80

PHYSICAL FACILITIES..............................................................................................................80

ACKNOWLEDGMENT.................................................................................................................83

REFERENCES..............................................................................................................................84

APPENDICES..............................................................................................................................87
APPENDIX A - INTAKE FORM ..................................................................................................88
APPENDIX B - ADMISSION SLIP...............................................................................................91
APPENDIX C - ADMISSION CONTRACT ....................................................................................92
APPENDIX D - KASABUTAN ....................................................................................................93
APPENDIX E - ENDORSEMENT................................................................................................94
APPENDIX F - PHYSICAL ASSESSMENT ....................................................................................95
APPENDIX G - GENDER VIOLENCE SURVIVOR ASSESSESMENT (GVSA) TOOL.............................96
APPENDIX H - INTER-DISCIPLINARY SURVIVOR ASSESSMENT (IDGA)........................................97

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APPENDIX I - PROGRESS NOTES..............................................................................................98
APPENDIX J - PROCESS RECORDING .......................................................................................99
APPENDIX K - INCIDENT REPORT .......................................................................................... 100
APPENDIX L - OUT ON PASS FORM ....................................................................................... 101
APPENDIX M - DISCHARGE FORM......................................................................................... 102
APPENDIX N - RECEIPT OF RESIDENT .................................................................................... 103

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CHAPTER I
INTRODUCTION

HISTORICAL BACKGROUND

On March 8, 1999, Feed The Children Philippines (FTCP), a non-government
organization, submitted a proposal for the construction of a residential center for female
survivors of gender-based violence to then Secretary of the Department of Social Welfare and
Development (DSWD), Gloria Macapagal-Arroyo. The proposal was approved and PHP 500,000
was allotted for the project through the DSWD Region VII. The Provincial Government of Bohol
donated a 1,200 square meter lot for the center, through a resolution passed by the
Sanggunian Panlalawigan.

By the end of the first quarter of 2000, construction of the Girl’s Dormitory was
completed and the Crisis Center Task Force was created. The Provincial Government donated
another 500 square meters of land and FTCP sought additional funding from ASMAE (Friends of
Sister Emmanuel), a French non-government organization operating in the Philippines. ASMAE
provided PHP 600,000 for the construction of the Therapy Building and sent volunteer
specialists in the fields of psychotherapy and counseling to assist in its program development.
Incidentally, volunteers from ASMAE, the Provincial Committee for the Welfare of Children
(PCWC) and local colleges helped with the construction of the building. At the end of July 2000,
the Therapy Building was completed. The following year, the Lady Legislative Advocates in
Bohol through the initiatives of Atty. Myrna Pagsuberon, Executive Director of HSS-WINGS
sought the support of Congresswoman Patricia E. Sarenas of ABANSE-Pinay for congressional
funds to construct the Women and Girls Dormitory. With these funds, the dormitory was
completed and officially opened in July 2001. The Office of the Governor approved an
additional PHP 1 million as funds to complete the rest of the complex.

After the construction of the center, Feed The Children Philippines sponsored a strategic
planning workshop to discuss the operation of the center and draft the BCIC Operations
Manual. The Provincial Committee for the Welfare of Children (PCWC) advised that Bohol Crisis
Intervention Center would be a government-owned facility but managed by Feed The Children-
Philippines.

On April 24, 2002, the Girls’ Dormitory was officially unveiled and representatives from
FTCP and PCWC attended the blessing. The Provincial Government of Bohol appropriated an
additional PHP 1 million as operational fund for the years 2001 and 2002. On October 30, 2002,
a blessing was held to commemorate the opening of the Therapy Building.
Shortly thereafter, Feed The Children Philippines held a workshop on “Setting up and Managing
Crisis Center for Victims of Violence Against Women and Children,” to better understand how
to run a residential facility for survivors of abuse.

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On October 2007, Feed The Children-Philippines turned over the management of the
center to the Provincial Government of Bohol, while still providing a full-time social worker. At
present, Bohol Crisis Intervention Center is solely managed by the Provincial Government of
Bohol under the supervision of the Provincial Social Welfare and Development Office. It is a
residential facility duly accredited by the Department of Social Welfare and Development.

This Manual of Operation was approved by the Management Board on March 1, 2012.

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RATIONALE

The enactment of the Bohol Children’s Code, the first of its kind in Bohol, served as the
initial legal basis for the establishment of the Bohol Crisis Intervention Center. Between the
years 1988 and 2000, officials in the Province of Bohol recorded an increasing number of child
abuse cases. The rising incidence of child abuse became a growing concern for the DSWD
Regional Office, as the DSWD-accredited facilities in Cebu were admitting more and more
clients from different provinces. Clients from Bohol were accommodated in Cebu facilities but
still had pending cases in the courts of Bohol and had to travel back and forth between the
islands to attend court hearings. These trips incurred exorbitant transportation costs for the
parents of clients and the concerned local government units of Bohol, and often acted as a
deterrent to reporting or following through of abuse cases.

Various municipal governments in Bohol sought financial assistance from the Provincial
Government of Bohol to compensate for the costly transportation expenses for the court
hearings. With the cooperation of multiple agencies, the DSWD Regional Office eventually
convinced the Provincial Government to create and establish a facility that would cater to
women and children survivors from the Province of Bohol.

PHILOSOPHICAL BASE

The operation of Bohol Crisis Intervention Center is anchored on the following human
rights principles:

1. Universality and Inalienability - All people everywhere in the world are entitled to human
rights. The universality of human rights is encompassed in the words of Article 1 of the
Universal Declaration of Human Rights: “all human beings are born free and equal in
dignity and rights.”

2. Indivisibility - Human rights are indivisible. Whether they relate to civil, cultural,
economic, political and social issues, human rights are inherent to the dignity of every
human person.

3. Interdependence and Interrelatedness - Human rights are interdependent and
interrelated. Each one contributes to the realization of a person’s human dignity through
the satisfaction of his/her developmental, physical, psychological, and spiritual needs.

4. Equality and Non-Discrimination - All individuals are equal as human beings and by virtue
of the inherent dignity of each human person. No one, therefore, should suffer
discrimination on the bases of race, color, ethnicity, gender, age, language, sexual
orientation, religion, political or other opinion, national, social, or geographical origin,
disability, property, birth or other status as established by human rights standards.

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5. Participation and Inclusion - All people have the right to participate in and access
information relating to the decision-making processes that affect their lives and well-
being. Rights-based approaches require a high degree of participation by communities,
civil society, minorities, women, young people, indigenous peoples, and other identified
groups

6. Accountability and Rule of the Law - State and other duty-bearers are answerable for the
observance of human rights.

LEGAL BASE

The establishment of the Bohol Crisis Intervention Center was in response to the
directives and mandates of the Provincial Government of Bohol by virtue of the following
ordinances:

1. Provincial Ordinance No. 2000-30, otherwise known as the Bohol Children’s Code, in
recognition of the special need for protection, assistance, and development of children in
consonance with the provisions of Republic Act 7610, of the Local Government Code of
1991, mandating the protection against child abuse and likewise Republic Act 8505,
mandating the establishment of a crisis center in every province and city

2. Provincial Ordinance No. 2011-002, amending Provincial Ordinance No. 2009-018,
enacting the Gender and Development Code of Bohol (GAD Code) in consonance with
the provisions of Republic Act 9208, mandating the protection against trafficking of
persons and likewise Republic Act 9262, mandating the protection and providing
measures for women and children victims of violence

International Instruments:

1. Convention on the Elimination of all forms of Discrimination Against Women (CEDAW) –
a document containing internationally accepted principles of international law, which
facilitates the elimination of all forms of discrimination against women

2. Beijing Platform of Action – a global agenda for women enlisting different countries to
make commitments to take concrete actions for the pursuit of empowerment and
advancement for women

3. Putrajaya Declaration on the Advancement of Women – a document adopted by the
members of the non-aligned movement recognizing that the issue on the advancement of
women should be integrated into the mainstream programs and activities of Non-Aligned
Movement (NAM) countries, and listing concrete actions to promote empowerment,
development and peace for women

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4. The United Nation Convention on the Rights of the Child (UNCRC) – Article 19 of this
document states that “parties shall take all appropriate legislative, administrative, social
and educational measures to protect the child from all forms of physical or mental
violence, injury or abuse, neglect or negligent treatment, maltreatment or exploitation,
including sexual abuse, while in the care of parent(s), legal guardian(s) or any other
persons who has the care of the child.”

5. Millennium Development Goal (MDG) #3 – a worldwide goal to promote gender equality
and the empowerment of women

National Laws:

1. Republic Act 7192, otherwise known as the Women in Development and Nation-Building
Act – an act promoting the integration of women as full and equal partners of men in
development and nation-building

2. Presidential Decree 603, otherwise known as The Child and Youth Welfare Code - an act
mandating the formulation and evaluation of policies and the coordination and
monitoring of the implementation and enforcement of all laws and programs for children

3. Republic Act 7610, otherwise known as Special Protection of Children Against Abuse –
an act providing for stronger deterrence and special protection against child abuse,
exploitation and discrimination, and for other purposes

4. Republic Act 8353, otherwise known as An Act Expanding the Definition of the Crime of
Rape, Reclassifying the Same As A Crime Against Persons, Amending for the Purpose Act
No. 3815, As Amended, Otherwise Known As The Revised Penal Code, And For Other
Purposes

5. Republic Act 8505, otherwise known as the Rape Victim Assistance and Protection Act of
1998 – This act seeks to provide assistance and protection for rape victims and establish
for the purpose of rape crisis centers. The law further defines the establishment of a rape
crisis facility in every province and city, which will provide comprehensive services to rape
survivors to facilitate their healing, recovery and reintegration.

6. Republic Act 7877, otherwise known as the Anti-Sexual Harassment Act of 1995 – an act
declaring sexual harassment unlawful in the employment, education or training
environment, and for other purposes

7. Republic Act 9208, otherwise known as the Anti-Trafficking in Persons Act of 2003 – an
act instituting policies to eliminate trafficking in persons, especially women and children,
establishing the necessary institutional mechanisms for the protection and support of
trafficked persons and providing penalties for its violations

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8. Republic Act 9262, otherwise known as the Anti-Violence Against Women and their
Children Act of 2004 – an act that defines violence against women and their children,
provides protective measures to victims and prescribes penalties for its violations

9. Republic Act No. 9710, otherwise known as the Magna Carta of Women – a
comprehensive women’s human rights law that seeks to eliminate discrimination against
women by recognizing, protecting, fulfilling and promoting the rights of Filipino women,
especially those in marginalized sectors

National Policies:
1. Philippine Plan for Gender Development – a plan defining the Philippine government’s

30-year perspective framework for pursuing full equality and development for women
and men, in compliance with Republic Act 7192 (Women in Development and Nation-
Building Act) and the Constitutional provision on gender equality (Article II, Section 14)
2. Framework Plan for Women – the blueprint for the advancement of the Filipino Women
to be addressed by government agencies, the academe, civil society organizations and the
private sector
3. Philippine Plan of Action for Children - a rights-based approach in plan development for
children, which has influenced and guided all succeeding child-centered policies and plans
in the country, relevant to the Philippine context and focuses on family care and
alternative parental arrangements, basic health, nutrition, social security and safe
environment, basic education, leisure, recreation and cultural activities, protection of
children in especially difficult circumstances, and fundamental civil rights of children

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CHAPTER II
VISION, MISSION, GOALS/OBJECTIVES

VISION
Women and children are protected, aware of their rights, and empowered, living in a safe and
gender-fair environment.
MISSION
The center commits to provide a nurturing haven and care to abused women and children
through comprehensive and integrated support services.
GOAL
Strengthen the client’s capacity for self-direction through protective and rehabilitative services
in collaboration with stakeholders.
OBJECTIVES
1. To provide direct services, including temporary shelter, residential care, food, clothing, and

other needs;
2. To provide crisis intervention, such as medical, psychological, legal and social services;
3. To empower abused women and children to be self-sufficient and financially independent

through formal and non-formal education, life skills education, and livelihood training;
4. To provide counseling to enable clients to make informed decisions regarding their

situation;
5. To facilitate access to other available resources for clients.

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CHAPTER III

CLIENTELE/BENEFICIARIES

Category of Target Clientele

Clients are children and women survivors of violence and all forms of abuse and
exploitation under the following case categories:

1. Sexual violence – refers to an act that is sexual in nature, committed against a woman or
child. It includes, but is not limited to:

a. Rape, sexual harassment, acts of lasciviousness, treating a woman or her child as
a sex object, making demeaning and sexually suggestive remarks, physically
attacking the sexual parts of the victim’s body, forcing her/him to watch obscene
publications and indecent shows or forcing the woman or her child to do
indecent acts and/or make films thereof, forcing the wife and mistress/lover to
live in the conjugal home or sleep together in the same room with the abuser;

b. Acts causing or attempting to cause the victim to engage in any sexual activity by
force, threat of force, physical or other harm or threat of physical or other harm
or coercion;

c. Prostituting the woman or her child.
d. Incest - occurs when the victim is under 18 years old and the offender is a

parent, ascendant, step-parent, guardian, relative by consanguinity or affinity,
within the third civil degree, or the common law spouse of the parent of the
victim.
e. Rape - refers to a crime that is either

i. Committed by a man who shall have carnal knowledge of a woman under
any of the following circumstances:
1. through force, threat, or intimidation;
2. when the offended party is deprived of reason or otherwise
unconscious;
3. by means of fraudulent machination or grave abuse of authority;
and
4. when the offended party is under (12) years of age or is
demented, even though none of the circumstances mentioned
above be present; or

ii. Committed by any person who, under any of the circumstances
mentioned in paragraph 1 hereof, shall commit an act of sexual assault by
inserting his penis into another person’s mouth or anal orifice, or any
instrument or object, into the genital or anal orifice of another person.

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f. Lascivious conduct – refers to the act of making a physical contact with the body
of another person for obtaining sexual gratification other than, or without
intention of sexual intercourse.

2. Physical violence- Refers to acts that include bodily or physical harm.

3. Emotional/Psychological/Social abuse – This refers to acts or omissions causing or likely
to cause mental or emotional suffering of the victim such as, but not limited to,
intimidation, harassment, stalking, damage to property, public ridicule or humiliation,
repeated verbal abuse and marital infidelity. Emotional abuse also includes causing or
allowing the action to witness the physical, sexual or psychological abuse of a member
of a family to which the victim belongs, or to witness pornography in any form or to
witness abusive injury to pets or to unlawful or unwanted deprivation of the right to
custody and/or visitation of common children.

4. Trafficking in Persons – refers to the recruitment, transportation, transfer or harboring,
or receipt of persons with or without the victim’s consent or knowledge, within or
across national borders by means of threat or use of force, or other forms of coercion,
abduction, fraud, deception, abuse of power or of position, taking advantage of the
vulnerability of the person, or, the giving or receiving of payments or benefits to achieve
the consent of a person having control over another person for the purpose of
exploitation which includes at a minimum, the exploitation or the prostitution of others
or other forms of sexual exploitation, forced labor or services, slavery, servitude or the
removal or sale of organs.

5. Economic Abuse – refers to acts that make or attempt to make a woman financially
dependent; deprivation or threat of deprivation of financial resources and the right to
use and enjoyment of the conjugal, community or property owned in common;
controlling the victims’ own money or properties solely controlling the conjugal money
or properties.

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CHAPTER IV
GEOGRAPHIC AREA OF COVERAGE
The area of coverage for clientele for admission to the center covers the forty-seven
(47) municipalities and one city in the Province of Bohol, including those victims whose cases
are reported in any of the municipalities of the Province of Bohol.

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CHAPTER V

SERVICES AND PROCEDURES

Policy on Admission

The target clientele for residential care are women and children survivors of gender-
based violence, those who are under threat or in danger and have no significant persons to
provide the necessary protection and emotional support.

There are three modes of admission to the center:

 Walk-in – refers to women and children survivors who come directly to the center
seeking assistance

 Referral – refers to women and children survivors who have been referred by DSWD,
PNP, LGUs, NGOs, other GOs, private organizations and individuals, church groups, etc.

 Outreach – refers to women and children survivors admitted through the efforts
extended to the community by the center

Upon admission of the client, the following steps shall be taken:

1. Facilitate Client Adjustment - Upon admission, the center staff will ensure that the client is
welcomed and well -attended. The client should be treated with respect and sensitivity by
all staff in the center. Privacy and confidentiality must be observed at all times. The safety
of the client should be ensured.

2. Ensure submission of requirements - Referrals made by DSWD, PNP, LGUs, NGOs, GOs,
private organizations and other entities should be accompanied with the following
documents for assessment:
a. Referral Letter
b. Social Case Study Report
c. Medical Certificate

In cases where immediate admission of client is required, requirements may be
submitted immediately a day after the admission.

Other necessary requirements and documents relative to the case should be discussed
with whoever accompanies the client and should be submitted based on agreement. The
following documents may be required depending on the circumstances of the case and the
necessity for these:

a. Birth/Baptismal Certificate
b. School Record (Form 138)

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c. Court related documents (Complaint-affidavit, medico-legal, and other court
related documents)
d. Police/Investigation Report (copy of police blotter)
e. Other requirements (Psychological assessment report)

In cases of rescued clients who have not decided to file complaint, police blotter and
other documentary procedures are to be prepared for filing. The social worker is
responsible for the documentation and filing, in coordination with police officers or any
law enforcement agencies.

3. Admission Forms – Staff should fill-up the following forms:
 Admission slip
 Admission contract
 Endorsement by guardian and/or referring institution (except for a walk-in client who is
alone)

4. Signing of Agreement – Staff should ensure involvement of the client, LGU Social Worker &
PNP Women’s Desk, referring parties, and family of the client in the Case Management
process.

5. Photo Documentation – The center staff should take a picture of the admitted client,
including any admitted children of the client, for record purposes.

6. Initial Interview – During admission of the client, the social worker or Center Manager shall
conduct initial interview using the Intake Sheet and VAW Client Card.

7. Inventory of Personal Belongings - Upon admission, the houseparent shall properly list all
personal belongings of admitted clients. Pointed objects, cellular phones, money, jewelries,
and other valuables will be inventoried and kept by the center staff in a secure place and
will be returned to the client upon discharge.

8. Room/Bed Assignment and Provision of Basic Needs – Clients will be assigned to a room
and a bed. Children of women clients will have their own crib or bed. Basic necessities such
as food, toiletries, and clothing shall be provided.

9. Orientation of Rules and Regulations – Houseparents will orient new clients on the
following:
 Structured daily routine and schedules of therapeutic activities
 Expected responsibilities at the center
 Care of the center’s facilities and equipment
 Maintenance of cleanliness, orderliness and sanitation of the center
 Energy and water conservation

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 Rules regarding leave – Clients are not permitted to leave the center without the
permission of the Center Manager. Attending court hearings is required and clients
shall be escorted by the social worker and PNP personnel.

 Roles and functions of other center staff so clients may approach the appropriate staff
member If problems or needs arise

 Rules regarding visitation, phone calls, incoming and outgoing mail for or from clients,
use of cellular phones, safekeeping of valuables, and permitted areas for clients in the
center

 Rules regarding television and video showings
 Personal belongings and inspection – The security guard will conduct body search and

inspection of belongings of all clients entering and exiting the center.

10. Medical referrals – The clients will be referred for medical examination to determine the
extent of the abuse and the presence of any communicable diseases.

Additional Admission Policies
1. Women and children NOT eligible for admission are those:

a. With severe infectious diseases that may endanger other clients;
b. Manifesting or suffering psychotic behavior and other personality disorders; and
c. Recovering mental patients, due to recurring nature of mental illness which requires

sensitivity of care and close supervision by family members and mental health
professionals.

2. The recommended length of stay for a client shall be from six months to one year.
However, the length of stay may vary depending on the following circumstances:
 Achievement of treatment goals and overall behavior while at the center
 The status of her court case, or
 The client voluntarily opts to leave the center after proper assessment.

3. Regardless of the circumstances, the staff should properly document all information related
to the case and client.

4. For clients with children aged seven and below, the children may stay with their mother at
the center on the following considerations:
a. The client’s child is an infant and still breastfeeding.
b. The client refuses temporary separation from her child and the separation may cause
further trauma on woman survivor and child.
c. The client’s child/ren is/are female.

Policy on Re-Admission

Clients from the center may be re-admitted based on the assessment and recommendation of
the Center Social Worker subject to the approval of the Center Manager.

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Policy on Social Reintegration

1. The Local Social Welfare Officer shall conduct parenting capability and home assessment in
the place where the client shall be reintegrated.

2. The client shall undergo thorough counseling and debriefing for her new “family
environment.”

3. The family/relatives of the client shall undergo family counseling or debriefing in
preparation for the reintegration of the client.

4. The case management team shall conduct careful and thorough planning before the client
is discharged from the center. Parents/relatives/guardians and referring parties and local
Social Welfare and Development Officer shall attend the Discharge Conference to ensure
that after-care services will be provided to the clients during family reintegration.

5. The Local Social Welfare Officer and the Barangay Council for the Protection of Children
(BCPC) of the barangay where the client will be reintegrated shall coordinate and provide
after-care services and submit reports to the center.

Policy on Visitation of Parents/Relatives/Guardians/Visitors to the Center

1. Parents/Guardians/referring party may be allowed to visit the client, unless said
parents/guardians/referring parties are the perpetrators in the case. Visitation is permitted,
if pre arranged at an appointed date and only with the permission of the Center Manager.

2. Visitation hours are between 9:00 AM and 4:00 PM, Monday through Friday, at the
Administration building.

3. Visitation by parents and relatives of clients shall be closely supervised and monitored by
the social workers handling the case. During the visit, the social worker shall take opportune
time to conduct family therapy sessions, and likewise assess the family’s capability to give
support to the client’s healing and recovery.

4. Visitors shall be properly screened by the security guard and shall be required to register
and sign in and out in the visitors’ logbook.

5. Personal bags and handbags of visitors must be thoroughly checked to ensure the safety
and protection of the clients in the center.

6. Bringing of camera, video, recorders, and cellular phones with camera in the center is
strictly prohibited. Taking pictures of clients is strictly prohibited.

7. The center has the right to refuse admission of any visitor deemed questionable and who
may disrupt the healing and recovery of the clients.

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Policy on Home Visitation of Clients

1. Case conferences will be conducted before home visitation.

2. Home visitation will be permitted after home conditions are evaluated or assessed by the
LGU Social Worker.

3. The center social worker shall accompany the clients during home visitations.

4. The center social worker shall conduct debriefing sessions with clients immediately after
home visitations.

5. The center social worker shall document the proceedings of the home visitation.

Policy on Out Passes

1. Invitations for clients for activities outside the center are allowed on a case-to-case basis,
subject to the approval of the Center Manager and with accompaniment of the center social
worker.

2. Special invitations by institutions or private persons shall be submitted at least 15 days prior
to the actual activity/occasion.

3. Clients are not allowed to leave the center without a duly approved pass slip by the Center
Manager and only in cases of medical treatment, court hearing, educational purpose, or a
planned outing.

4. In the event of a death within a client’s immediate family, the client may be allowed to
attend the funeral, accompanied by center staff, provided there is no imminent danger.
They must return to the center within the day.

Policy on Escorting of Clients

1. Clients shall be escorted by center staff and PNP personnel during court hearings within
the province to ensure the security of the client and that the purpose of travel will be
completed and met.

2. The center staff shall always be prepared to accompany the client to sessions in court. The
client should be briefed on the details of the court procedures to prepare her mentally and
emotionally for her day in court.

3. Clients needing special medical attention shall be escorted by center staff to the nearest
hospital.

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4. Escorting staff should be aware of her responsibilities in the discharge of her duties during
escorting of clients.

Policy on Confidentiality

1. The Center Manager may collaborate with media practitioners on matters affecting specific
cases of clients, only with prior approval from the Management Board, through the
Chairperson, and only if it will serve the best interest and welfare of the clients.

2. The Center Manager may collaborate with media practitioners in handling media reports.
Which will enhance public awareness, advocacy and understanding of gender-based
violence, and/or exploitation of women and children

3. The client’s right to privacy while staying at the center shall be respected at all times, in
order to avoid harm caused by undue publicity.

Policy on the Access of Client Records

1. All cases will be treated as confidential. Any access to these records shall be subject to the
approval of the designated legal counsel and the Center Manager.

2. Case folders must not be taken out of the office, except when in connection with court
proceedings and duly noted by the Center Manager.

3. All records must be preserved, even after the case is terminated, as these records can be
used for future reference and as a source of relevant information.

4. Since case records are privileged files, a request should be made when records or
documents have to be shared with other social workers for legitimate purposes.

Policy on Data Gathering

1. The center shall gather significant data of the clients at the center for record purposes.

2. Statistical reports shall be forwarded to DSWD and funding agencies as required.

Policy on Research Studies

1. Students/groups may be allowed to conduct studies and research only on matters
affecting administration of the center, subject to the approval of the Center Manager.

2. Students/groups must submit a formal letter request, duly endorsed by school
administrators and addressed to the Management Board through the Center Manager
indicating the title and objectives of the research study.

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3. Copies of the research outputs must be given to all members of the Management Board
as reference for program enrichment and policy enhancement.

Policy on Job Practicum and Volunteerism

1. Specialized volunteers may be allowed to work in the center, subject to the approval of
the Center Manager and after a background check has been conducted.

2. Upon the approval of the request, the signing of a memorandum of understanding will be
executed.

3. Volunteers shall undergo orientation regarding the vision, mission, and goals of the
center, as well as best practices in working with clients.

4. The center has the right to refuse and terminate job trainees, student interns, or
volunteers deemed questionable or those who may disrupt the healing and recovery of
the clients.

Policy on Staff Management

1. House parents shall render eight working hours on a shifting schedule during the day. A
house parent reliever shall pair with another houseparent and shall assume the duty of the
other houseparent if the latter cannot report on duty. There will be three shifts in a day; the
first shift is 12:00 AM to 8:00 AM, the second shift is 8:00 AM to 4:00 PM and the third shift
is 4:00 PM to 12:00 AM. The house parents may rotate their schedules subject to prior
arrangement with the Center Manager.

2. Renewal of appointment of the staff on contractual basis shall be done on the basis of
performance.

Policy on Schedule of Duty of Center Staff

1. The administrative staff shall prepare the monthly schedule of duty of center staff with the
approval of the Center Manager.

2. There shall be one houseparent on duty per shift for every 30 clients. They shall render
not more than eight hours a day and shall be entitled to two days off per week.

3. The Center shall comply with three-shift requirement. The daily shift will be as follows:

 12:00am to 8:00am
 8:00am to 4:00pm
 4:00pm to 12:00am

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4. The medical staff of the center is on call 24 hours a day, 7 days a week, in case of
emergency.

5. There shall be physical count of clients prior to endorsement to the next person on duty.
Health conditions of the clients and corresponding medications shall be endorsed to the
incoming staff. Food items shall also be properly accounted for.

6. In case where a houseparent or social worker cannot report to their scheduled duty, the
Center Manager must be notified at least a day before the absence is incurred.

Policy on Incident Reporting

1. Any incident that endangers the well-being of clients or staff must be reported to the
Center Manager immediately. Critical incidents may include physical or sexual violence on
clients or directed toward staff, attempts to commit suicide, attempts to abscond from the
center, or other behavioral management issues.

2. In the event that a client absconds from the center, on-duty staff shall carry out the
following steps:

a. Report to the nearest police station of the incident and secure a copy of the police
blotter.

b. Prepare an Incident Report on the circumstances of the incident and actions taken
and submit them to the Center Manager within one hour.

c. Client’s family/relatives, including the referring parties, must be contacted to inform
them of the incident. The security guard is expected to record the incident in the
logbook.

d. Circumstances of the absconding client shall be investigated accordingly.

Policy on Reporting of Deaths

1. Death of client shall be reported by the staff on duty to the Center Manager immediately,
and subsequently reported to the Management Board and PNP.

2. A comprehensive report shall be prepared by the social worker and shall include the
following information:
a) Background information of the client
b) Circumstances/facts of the death
c) Interventions provided to the client pertaining to the incident

3. The family/relative shall be informed within eight hours and will be responsible for the
disposition of the body.

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4. In the absence of a family/relative, the center shall arrange for the burial of the client. The
center shall immediately coordinate with the local Social Work Officer and the Local
Government Unit.

5. When cause of death is considered “unusual,” as in the case of suicide or other causes that
cannot easily be established, the body will be subjected to an autopsy to determine the
cause of death. Necessary investigation on the cause of death shall be made by proper
authorities to determine who will be held liable and sanctioned.

Policy on Disciplinary Practices

1. In case of violation of any of the center policies by the clients, the social
worker/houseparent is responsible for discussing the problem with the concerned client
through a one-on-one session or a group discussion. The client shall be informed of the
violations committed and staff and client will discuss the appropriate measures to modify
the behavior.

2. Implementation of disciplinary measures shall be the responsibility of the social worker in
consultation with the case management team.

3. No corporal punishment shall be imposed upon clients. Disciplinary actions should not be
detrimental to the physical or emotional well-being of clients. There should be consistency
in the implementation of the disciplinary measures.

Policy on Celebration of Special Events

1. Celebrations of special occasions in the center, such as birthdays, anniversaries, holidays,
or foundation days are permitted.

2. All clients celebrating their birthdays in a particular month shall have a joint celebration
within the month.

3. Special activities that need to be conducted outside of the center’s premises, such as beach
outings, field trips, tours, or other similar activities, shall be subject to the approval of the
Chair of the Management Board.

4. Clients making threats to their own life and those under protective custody as ordered by
the Court are not allowed to join off-premises center activities.

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Policy on Donations and Gifts

1. All donations shall be given directly to the Center Manager and should be properly
accounted for and acknowledged. In case of monetary donations, the money shall be
remitted to the Provincial Treasurer’s Office in the name of the Provincial Government of
Bohol under a trust account.

2. Direct giving of donations to individual clients is strongly prohibited.

3. Gifts in kind, not monetary, may be given to clients and significant persons only on the
following occasions:
a. Birthdays
b. Anniversaries
c. As incentives or prize, e.g. winning a competition or contest
d. Celebrated holidays, e.g. Christmas, New Year, etc.

Policy on Physical Facilities

1. Environmental sanitation of the center must be observed. General cleaning is done every
Friday.

2. There must be regular inventory of the center equipment and appliances. Anything that is
missing or broken must be reported to the person-in-charge Helen A. Garcia.

3. Requests for office or client needed in the center should be made regularly to facilitate a
timely purchase.

Policy on Resource Generation

The facility is open to partnerships and resource generation and mobilization. Private sector
partnership is encouraged to generate resources, materials, skills training for clients and
financial generation which may be managed directly by private sectors with the approval of the
Management Board.

POLICIES PERTAINING TO CLIENTS

Policy on Health

1. All clients housed in BCIC must have an initial medical and dental evaluation conducted by a
physician, in coordination with the Provincial Health Office. Semi-annual check-up are
completed during the year.

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2. Clients admitted will be provided with medical care as needed and a health record for each
client should be kept.

3. Clients who are ill should be closely observed and if necessary, referred to a physician.
Prescriptions should be strictly followed.

4. Psychological services should be provided and if indicated, psychiatric treatment should also
be provided. Records of psychological services are to be kept.

Policy on Education

1. Admitted clients are to be enrolled in a formal education program in a public school, unless
an imminent discharge is anticipated.

2. Remedial or tutorial classes may be conducted for out-of-school youth from Monday
through Thursday. The tutors will monitor the individual performance of the clients.

3. Non-formal education activities, such as the Alternative Learning System (ALS), are available
to enhance the clients’ knowledge and education.

Policy on Housekeeping

1. The surroundings must be kept clean and orderly. Clients are expected to help maintain the
garden and cleanliness of the center. Each client will be assigned a chore and be given an
area of responsibility with consideration to their age, interest, and any special needs.

2. Security of the center must be ensured and maintained, especially at night.

3. Any area of the center, as well as facilities and equipment that need repair must be
reported to the Administrative staff.

Policy on Diet and Nutrition

1. The houseparent and nutritionist/cook should work together to ensure the food served at
the center is nutritious and well balanced.

2. The houseparent should ensure meals are served on time.

Policy on Complaints against Erring Staff

1. Center staff are strictly prohibited from inflicting physical harm, verbal abuse, insulting and
offensive remarks or jokes, and any other form of abuse upon the client.

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2. A client may manifest a verbal or written report of the erring staff member (depending on
her capability) to the Center Manager, who will have the client’s statements notarized.

3. Center Manager will prepare and forward the report to the Management Board in two to
three days time.

4. All complaints and information regarding any erring staff or personnel of the center will be
referred to the appropriate investigating committee, composed of the Provincial Legal
Office, BCIC Center Manager, and the DSWD retainer lawyer. Pending investigation, the
erring staff or personnel with permanent status will be preventively suspended for a period
of not more than 60 days. In the case of a contractual or job order personnel, the Center
Manager may recommend for his or her immediate termination to the Governor.

5. The finding of the investigating committee will be submitted to the Management Board for
approval. The findings of the committee will be without prejudice to the filing of
appropriate criminal, administrative, or civil case against the erring staff or personnel.

6. The rules of procedures of the Civil Service Commission in the conduct of the investigation
are to be applied.

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CHAPTER VI

BUDGET AND FINANCIAL MANAGEMENT

The budget of the Bohol Crisis Intervention Center is subject for review on a yearly basis
by the Management Board. The budget will be prepared by the Center Manager and presented
to the Management Board for recommendatory approval before submission to the Provincial
Budget Office by the Provincial Social Welfare and Development Officer.

PER CAPITA COSTING IN THE CARE AND MAINTENANCE OF RESIDENTIAL

FACILITY

Code Particulars Costing

01 SUPPLIES AND SUNDRIES

Food P1,800.00/client/month

Clothing 200.00/client/month

Toiletries 100.00/client/month

Records supplies 800.00/month/center

Educational supplies 100.00/SY/month

Medical supplies 100.00/month/client

Kitchen wares 10,000.00/year/center

Linens 800.00/year/center

Janitorial/Laundry 1,000.00/month/center

Office supplies 2,000.00/month/center

02 TRAVELLING EXPENSES P500.00/staff/month

03 COMMUNICATION SERVICES 2,000.00/month/center

04 UTILITIES (Electric & Water) 10,000.00/month

05 GRANT AND SUBSIDY

Hospitalization P100.00/day/client

Socio-cultural 250.00/year/client

Transportation assistance 1,500.00/client/year

Livelihood 5,000/project

Skills Training 500.00/client/training

School Allowance 500.00/SY/month

Documentation 500.00/year/center

06 OTHER SERVICES

Legal Services P1,500.00/Client

Psychiatric 500.00/session

treatment/evaluation

Publication 500.00/client/year

Consultation fee 1,000.00/client

Brochure 10.00/copy

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07 PERSONNEL (In Accordance with Provincial Government Budget)
Center Manager

Social Welfare Officer
Social Welfare Assistant

Psychologist
Nurse

Administrative/Finance Officer
Liaison Officer
Houseparents
Cook
Security Guards
Driver

A cost sharing shall be required upon admission of client. One third of the cost of
operational expenses shall be chargeable against the endorsing LGU GAD budget, one third
from the DSWD-National, and one third comes from the province. In the case of chartered
cities, two thirds of the total expenses incurred shall be chargeable against the endorsing city.

Code Particulars LGU-Municipality Costing DSWD National
01 Direct Cost LGU
P20.00/day/client X 365 P20.00/day/client X 365
Food- days Province days
P60.00/day/client P20.00/day/client X 365
=P7,300.00/annum/client =P7,300.00/annum/client
Toiletries- P50.00/month/client days P50.00/month/client
P150.00/month/client X 12 months =P7,300.00/annum/client X 12 months

Clothing =P600.00/annum/client P50.00/month/client =P600.00/annum/client
P180.00/month/client P60.00/month/client X 12 months P50.00/month/client
x 12 months X 12 months
Electric and Water =P600.00/annum/client
P360.00/month/client =P720.00/annum/client P50.00/month/client =P600.00/annum/client
P120.00/month/client X 12 months P120.00/month/client
School supplies
P150.00/month/client x 12 months =P600.00/annum/client x 12 months
=P1,440.00/annum/client P120.00/month/client =P1,440.00/annum/client
Medical supplies
P150.00/month/client P50.00/month/client x 12 months P50.00/month/client
x 12 months =P1,440.00/annum/client x 12 months
Kitchen wares &
Linens =P600.00/annum/client P50.00/month/client =P600.00/annum/client
P50.00/month/client x 12 months P50.00/month/client
P60.00/month/client x 12 months x 12 months
Total cost per client =P600.00/annum/client
=P600.00/annum/client P50.00/month/client =P600.00/annum/client
per annum P20.00/month/client x 12 months P20.00/month/client
X 12 months X 12 months
=P600.00/annum/client
=P240.00/annum/client P20.00/month/client =P240.00/annum/client
P11,500.00/client/annum X 12 months P11,500.00/client/annum

=P240.00/annum/client
P11,500.00/client/annum

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Multiplied by average X 30 client X 30 client
number of client per P345,000.00
P345,000.00
month
Total direct cost per P1,263,072.00
19,200.00
annum 36,000.00
02 ADMINISTRATIVE COST per annum 70,000.00
80,000.00
Salaries & Wages for Center Staff 50,000.00
Communication Expenses
Transportation Cost P1,863,272.00
Supplies
Repair & Maintenance-building
Repair & Maintenance-Equipments
Total Cost For LGU Province of Bohol

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CHAPTER VII

PROGRAMS AND SERVICES

Residential Care Program

When clients decide to stay and are admitted to the center, a residential care program is
offered. The residential shelter features board and lodging, daily structured activities,
supervised work or study time, sports and recreation, and a regular supply of clothing and
toiletries within a family home environment

The program addresses the nutritional and health needs of clients. This includes the
provision of nutritious and well-balanced meals and snacks. The crisis worker and houseparent
also closely monitor the nutritional and health needs of the women and children survivors.

Therapy and Counseling Program

The center provides a program of psychological intervention. The general goal of this
intervention is for clients to become fully functioning individuals through complete
understanding of the abuse situation, generation of a new set of cognitive structures, and the
development of healthy and adaptive ways of coping. This program is divided into two
components: (1) therapy, which includes life skills program, arts, play therapy, and “Big Sis,”
and (2) counseling, in the form of individual or group sessions.

The program includes two phases:
1. The Assessment phase covers the intake, which includes an initial interview and
the collection of basic family information, followed by a referral for a
psychological assessment of the client.
2. The Intervention phase includes specific intervention and processes based on the
assessed data. This includes the life skills program, arts and other forms of self-
expression including journal writing, mural painting, and freedom wall painting,
play therapy, “Big Sis,” and individual and group counseling sessions.

Education/Training Program

The education/training program extends assistance to clients enrolled in formal and
non-formal education. The formal education assistance includes the payment of tuition and
other school fees, school supplies (school uniforms, shoes, books, notebooks, bags and other
school requirements), transportation and snack allowances, and other class projects expenses.
Aside from these services, the Crisis Workers conduct regular academic monitoring, including
school visits, communication with teachers, and regular consultation with abuse survivors.

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Non-formal education through Alternative Learning System is conducted to clients who
have critical cases and are unable to leave the center for their safety and protection. In
coordination with the Department of Education, a certified Alternative Learning System (ALS)
teacher comes to the center thrice a week to conduct classes with clients.

Livelihood Program

The center recognizes the desire of the clients to continue learning. It has setup
income-generating projects (IGPs) so that clients may learn a skill while earning and saving
money. In preparation for the IGPs, the center provides skills training to the clients such as
handicrafts, basic sewing, bag making, and food production. The center encourages exploration
of various livelihood undertakings and opportunities like welding, driving, electronics and other
endeavors for economic development.

Support Services

1. Legal Assistance – The center staff facilitate the preparation of necessary documents for
filing of court cases, including the police blotter, a medico-legal certificate, affidavits, birth
certificates and other relevant documents. The Provincial Legal office will assist in the
preparation of affidavits including legal representation in all stages of the proceedings.

2. Medical and Dental Services - This service includes referral to physicians and dentists for
check-up and any necessary medication including hospitalization of clients in case of
emergency ailment.

3. Psychological Evaluation - This refers to the administration of a series of psychological tests
to determine the emotional state of clients. The result of the psychological evaluation shall
be submitted to court for clients who do not have the emotional fitness and mental capacity
to withstand the rigors of trial. Center staff may also utilize the results of the psychological
evaluation to determine the appropriate therapeutic interventions for the client.

4. Social Reintegration - The case management team shall identify the family/custodian of the
client in the event that she will be discharged from the center after the exit conference. An
assessment report shall be required from the Municipal Social Welfare & Development
Officer to determine the eligibility of the family and environment where the client will be
reintegrated to ensure safety and proper mainstreaming of client to society.

5. After-care Services - This refers to support services extended to the discharged clients in
the community where she will be reintegrated. The Local Social Welfare & Development
Officer, in coordination with the Barangay Council for the Protection of Children (BCPC),
takes care of the client by monitoring her activities and rendering quarterly report to BCIC.
Support services such as capital assistance, and other social services are encouraged to
support the client’s reintegration to society.

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6. Advocacy - To raise the society’s level of consciousness and social responsibility, the center
undertakes and participates in advocacy activities.

Social Case Management

The Center embraces the “Gender Responsive Case Management” process to ensure that
survivors of gender-based violence and other forms of abuse are given appropriate and
responsive interventions.

1. Initial Supportive Responses - Disclosure is very critical in the helping process in situations
of violence. It is a turning point for survivors and the beginning of their healing process.
Therefore, it is essential for social workers to give supportive responses. Hereunder are
the steps:

Step 1: Identify the state of mind of the survivor who may be in a state of crisis manifested
by:

a. temporary loss of self-control, state of shock, hysteria, catatonia
b. fear for her safety and the safety of her children and/or other family members
c. anxiety, worry, and fear that the male perpetrator would find out she sought

help/assistance
d. defensiveness, insecurity and distrust

Step 2: Create a safe environment and stabilize the survivor by:
a. providing a room/place with privacy
b. offering water, food, first aid (if needed)
c. ensuring that the perpetrator is not present or at a safe distance during the
interview
d. letting the survivor decide whether to be interviewed alone or in the presence of
a relative or friend
e. showing sincere concern and compassion for her
f. assuring her of the confidentiality of information
g. allowing and respecting her own pace of disclosure

Step 3: Use a gender-sensitive interview process by:
a. making the survivor feel welcome
b. allowing her to freely tell what happened and express emotions
c. listening actively by concentrating exclusively on what the survivor is saying
d. observing non-verbal actions of the survivor during the disclosure
e. using casual eye contact, avoiding too much direct eye contact which may
increase feelings of shame
f. using words that are clear, simple and easily understood
g. maintaining non-judgmental attitude
h. commending the survivor for her strength and courage to seek help

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i. assuring her she is not alone in this battle
j. emphasizing to the survivor that she is not to be blamed for the violence
k. closing the interview in an affirming way

Step 4: Make an initial assessment and identification of problem by:
a. gathering the necessary information and pertinent data of the case using the
standard intake form and the VAW client card
b. identifying clearly the nature of the problem by knowing the client system,
specifying the problem/s in behavioral terms, and differentiating the problems
by setting them apart and prioritizing the most pressing ones

Step 5: Respond to the survivor’s immediate needs by:
a. making the necessary action/referral needed such as medical, psychiatric,
temporary shelter, legal, etc.
b. giving priority response to matters that present a clear and present danger to
the survivor or others, such as suicide ideation, death threats, or medical and
police emergencies
c. attending the emergency cases based on existing protocols
d. ensuring re-victimization of survivor is avoided by:
- using an interdisciplinary approach wherein the social worker, policewoman,
woman lawyer, or woman medical personnel do the intake/incident
interview together
- accompanying the survivor to the hospital for medico-legal examination or to
the PNP crime laboratory and making sure that same-sex professionals
attend to the survivor for sexual abuse cases
e. discussing the risks involved thoroughly and together create a safety plan for her
and/or her children and other family members as a precautionary measure
- a safety plan is a contingency plan of the survivor used when the perpetrator
exhibits life-threatening and escalating violent behavior

2. Gender Based Assessment - This is the comprehensive data analysis of the survivor’s
experience/s of violence and her/his responses within the context of gender inequalities in
society. There are important areas to be assessed at various levels, such as:

Survivor Level -The heart of assessment is on the following areas:
a. views, feelings, attitudes about what happened to her
b. self-esteem
c. personal strengths she brings into the helping/healing process
d. analysis of what happened to her
e. vulnerabilities or factors that constrain her from taking decisive action to stop the
violence, seek professional help, and/or pursue justice

Family Level - The focal point of assessment is on the areas of:
a. gender-based division of labor, access and control of resources, and decision-making

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b. views, attitudes, and feelings about what happened to the survivor, and her
responses to violence

c. forms of support family members are willing to provide
d. pressures family members may be exerting on the survivor to stop her from taking a

stand against violence

Community Level - The focus of assessment is on these areas:
a. views, attitudes, and feelings of community officials regarding the violence and the
survivor
b. treatment given to the survivor and her family
c. observance of legally mandated processes and procedures in handling cases of
violence against women and children
d. presence and functionality of legally mandated structures/mechanisms to respond
to violence against women and children
e. available support system for VAWC cases
f. prevailing attitudes towards VAWC and the particular case of the survivor

The Gender Violence Survivor Assessment (GVSA) (Appendix G) is an analytical tool to
be used with simplified listing of internal and external factors that are relevant to the
presenting problem/s of the survivor.
Internal factors refer to the survivor’s strengths and constraints, which may significantly
affect the survivor’s management of her problems. External factors are elements outside
of the person that contribute to the presenting problem and outcome such as dynamics of
gender relationships existing in the family, and sustaining and constraining support
systems of the survivor in the family community and from other agencies.

3. Intervention Planning, Partnership and Implementation - Intervention planning is the
process of working out the objectives of the helping process with the survivor. It focuses
on the specific situations or behavior that needs change. Further, the intervention plan is
formulated with the survivor and her/his family and in consultation with the
interdisciplinary team. There are steps in intervention planning, including:
a. determine the desired impact/goal
b. set objectives that are specific, measurable, attainable, relevant, and time bound
c. determine the inputs and enabling mechanisms
d. identify the interventions, activities, and timelines
e. determine the effect changes in the survivor as to knowledge, attitudes, skills,
behavior or practices

4. Monitoring and Evaluation - Monitoring is the process of continuous gathering and
analysis of data overseeing the implementation of the plan to ensure that progress is made
and problems are resolved. Evaluation is the periodic gathering of analysis and
interpretation of information in the planned intervention to assess the extent of the
objectives set and have been achieved, and to help in making alternative actions.

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The monitoring and evaluation indicators are inputs, interventions/activities, effects, and
desired impact/outcome.

5. Closure and Follow Up - Closure is a mutual decision by the social worker and the survivor
when the intervention objectives have been met. Closure of a case is indicated when:
a. the intervention goal and objectives set have been successfully achieved
b. the survivor is empowered to manage his/her life and its challenges
c. the danger to the survivor is not present anymore and the survivor wants to end the
helping relationship
d. the survivor decides to end the relationship even before reaching the objectives
e. the survivor acted unilaterally and seeks the help of other people/agency and failed
to come back as per agreement
f. the survivor transferred to another place and requested an intra-agency turnover or
to another service agency

During the closure and follow up, the following requirements should also be met:
a. the closure phase is clear to the survivor and she/he is often reminded so that
closure will not seem abrupt or unexpected
b. all feelings related to the closure are discussed to make sure that separation anxiety
is addressed
c. with regard to adult survivors wishing to terminate the helping relationship even
with unmet objectives, the social worker should explain the possible consequences
of such decision
d. there is a symbolic ending of the helping relationship to ensure a positive experience
e. a pre-discharge conference should be conducted to assess the willingness of the
parent/s, receiving guardian/s, relative/s and the LGU Social Worker to support the
survivor in order to facilitate the smooth reintegration of the survivor and provision
of after-care services in the community
f. a survivor ready for discharge and integration is to be escorted by the by the social
worker for proper turnover to her family/guardian or employer or any appropriate
receiving person/entity and must be referred to the LGU Social Worker concerned
with after-care services
g. within six (6) months after reintegration into the community, the center should
continue to coordinate with the local social worker on the status of the survivor and
the after-care services provided to her and family

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Shown are the five phases in the social case management process:

Closure and
Follow Up

Monitoring and
Evaluation

Intervention
Planning, Partnership

& Implementation
Gender-Based
Assessment

Initial Supportive
Responses

The dynamics of social case management is that one can go up or slide down the ladder
of phases depending on the situation and circumstances of the healing partnership. In any
change process involving women and children survivors in violent situations, false starts, errors
in judgment, miscalculations and surprises do happen. Change does not necessarily happen in
an orderly or sequential manner. This explains the reassessment and re-planning needed at
times.

The Case Management Team

 The case management team is in charge in the rehabilitation process of the client admitted.
It is composed of the Center Head, Center Social Worker, Psychologist, Houseparent, PNP
referring LGU, LGU Social Worker and a representative from the DSWD. A case conference is
scheduled regularly to assess the case of the client in different phases

 A team of caring professionals committed to put the child’s best interest in every phase of
the helping relationship

 A team of caring people who will plan, organize and initiate the delivery of appropriate
services to Gender Based Violence Survivors in an integrated and systematic manner

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CHAPTER VIII
ORGANIZATION AND ADMINISTRATION

The Organizational Structure

The Management Board

The Management Board is the governing body of the Bohol Crisis Intervention Center.
The Management Board holds a meeting every quarter and whenever necessary.

The following is the composition of the Management Board:

Chairperson - Governor
Co-Chairperson - Vice-Governor
Action Officer - Designated by the Governor
Member - SP chair, Committee on Women and Family Welfare
Member - Provincial Legal Office
Member - Provincial Prosecutor’s Office
Member - Provincial Police Office
Member - Representative from an NGO
Member - Representative from the Academe
Member - Representative from DSWD-National
Member - PSWDO
Ex-Officio Member - Center Manager

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Functions of the Management Board:

1. Oversees the management and operations of the Bohol Crisis Intervention Center
2. Provides leadership, supervision and monitoring over the center’s implementation of

programs and services as well as objectives and goals
3. Conducts regular quarterly meetings, monitoring and directing to ensure plans are

delivered/implemented and goals achieved
4. Formulates policies for effective implementation of the center
5. Recommends to the Sanggunian Panlalawigan for adoption of legislative measures to

further strengthen the thrust of the center
6. Ensures that the funds and resources of the organization are duly allocated by the

Sanggunian Panlalawigan
7. The Board may create working committees to aid in the administration of the center’s

operation
8. Reviews and recommends approval of the annual BCIC budget prior to submission

through PSWDO

Functions of the Chairperson:

 Provides leadership for the organization
 Chairs meetings
 Draws up Board agenda with the Center Manager
 Ensures meetings of the Board are held
 Ensures that legal responsibilities of the organization are met
 Ensures that meetings are run in accordance with the organization’s constitution and

bylaws
 Facilitates board meetings to ensure there is effective participation and decision making

at the board level; signs the minutes after they have been confirmed as a true record of
the previous meeting
 Ensures the board commences an annual board review process

The Secretariat

 Ensures that adequate documents and minutes of board meetings are prepared and
circulated prior to the board meeting, which may involve checking with the Center
Manager to determine whether the documents and minutes have been prepared and
sent out

 Ensures accurate minutes of board meetings
 Prepares other pertinent documents

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CHAPTER IX

PERSONNEL

Staffing

The Center shall ensure that all staff operating the center are female in consideration of the
nature of cases of the clients. The positions are:

(1) Center Manager
(1) Social Welfare Officer
(1) Social Welfare Assistant
(1) Psychologist
(1) Nurse
(2) Crisis Worker
(1) Administrative/Finance Officer
(1) Training Officer
(1) Liaison Officer
(4) Houseparent
(1) Cook/Purchaser
(3) Security Guard
(1) Driver

Policy on Staff Hiring

1. For every 20-30 clients, there shall be one social welfare officer.

2. For every 30 clients, there shall be one houseparent.

3. Appointments and/or job order/ contract workers shall be made on the basis of training and
experience, commitment, and civil service eligibility except for non-professional staff and
those without civil service eligibility.

4. Detailed staff may be employed upon recommendation of the Provincial Human Resource
Management and Development Office after due screening or selection process has been
conducted. Detailed staff is subject to the screening and approval of the Management
Board.

5. Hiring of houseparents must require training and experience before discharging of
functions.

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Personnel Qualifications and Job Functions

1. Center Manager
Qualifications: Registered Social Worker, preferably with Master’s units, at least three years
supervisory experience, with leadership qualities, has the ability to supervise, plan and direct
the work of the staff

Functions:
 Oversees the overall management of the residential care facility
 Provides both technical and administrative supervision to all staff assigned at the center
 Initiates networking with other GOs, NGOs, and private individuals for resource
generation and sharing as well as information dissemination
 Coordinates and supervises the activities of the volunteers
 Evaluates the performance of the staff
 Reviews, consolidates and submits monthly report to PSWD Office
 Prepares and submits a yearly work and financial plan to PSWD Office
 Presides over meetings, including social case management team meetings and case
conferences
 Recommends new or revision of policies relative to the program and services for clients
 Plans with staff the center’s programs and manages their implementation
 Takes primary responsibility for admission of clients to the center
 Supervises the staff in the performance of their duties
 Is the primary liaison of the center with other agencies, establishing linkages for access
and services
 Consults periodically with the clients and staff on matters pertaining to the
management of the center
 Prepares Annual Report to the Management Board & to the PSWDO
 Prepares annual budget of BCIC
 Performs other related functions

2. Social Welfare Officer
Qualifications: Registered Social Worker, with at least two years experience working with
children and women, mature, with leadership qualities and has the ability to supervise the staff

Functions:
 Primarily responsible for carrying out the rehabilitation plan with the client and for the
active involvement of the staff to carry out the implementation of the plan
 Prepares Social Case Study Reports of admitted clients
 Acts as the primary contact of the center with the family and the community in the
management of the clients’ cases
 Performs the admission procedure in the absence of the manager
 Conducts regular consultation with clients and houseparents
 Conducts life skills sessions

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 Recommends strategies for the total rehabilitation of clients in coordination with other
staff

 Consults with the other caseworkers during consultation conferences to determine
needed services for clients and the need for stress management

 Accompanies clients during court proceedings
 Maintains inventory of clients cases and client admissions and discharges
 Keeps records of clients; maintains progress notes
 Acts as Liaison with the community to access services for individual clients
 Supervises the educational activities of clients
 Performs other functions as the need arises

3. Social Welfare Assistant
Qualifications: Any four-year degree course

Functions:
 Performs functions delegated by the Social Welfare Officer
 Acts as para-social worker and conducts intake to clients
 Accompanies the client and social worker in court hearings
 Assist social worker in the conduct of life skills sessions
 Facilitate in the provision of Cash Assistance to clients
 Facilitate resource mobilization for the benefit of the facility
 Assist in relief operation and render necessary social welfare services to target clientele
 Assist in life skills sessions
 Performs other related functions

4. Psychologist
Qualifications: Bachelor of Science in Psychology graduate with at least one year of exposure in
clinical setting and/or guidance and counseling

Functions:
 Administers psychological testing
 Formulates and evaluates intervention plan of clients based on the results of the
psychological test
 Recommends the formulation or modification of policies and procedures related to
psychological services
 Renders counseling services
 Interprets the result of the psychological test for social workers and other members of
the case management team for proper case management
 Presents the psychological diagnosis in case conferences
 Assist in life skills sessions
 Performs other related functions

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5. Crisis Worker
Qualifications: Any four-year degree course must have an experience working with women and
children

Functions:
 Assists the social worker and psychologist towards the achievement of the treatment
plan
 Accompanies clients for psychological evaluation
 Assists the social worker in escorting clients during court hearings on critical cases
 Gathers data about the client by conducting diagnostic and therapeutic interview
 Taps outside services available to BCIC
 Confers with houseparents with regard to the best home supervision for clients
 Prepares and conducts clients’ activities as therapeutic interventions and utilizes
volunteers
 Supervises/monitors clients’ education activities and acts as liaison between center and
school
 Attends school meetings and reports school performance of clients
 Performs other related functions

6. Nurse
Qualifications: Must be a Registered Nurse with at least two years clinical experience

Functions:
 Brings sick clients to the hospital
 Administers medicine to clients per doctor’s order in coordination with houseparents
 Prepares progress notes on the health status of the clients and tracks their growth
 Maintains client individual health file
 Facilitates regular medical check-up of clients
 Conducts with social welfare officer life skills sessions related to health and nutrition
 Performs other functions assigned

7. Administrative/Finance Officer
Qualifications: Bachelor of Science in Commerce

Functions:
 Prepares Cash Advances and replenishments on Daily Market Purchases and Petty Cash
Funds
 Prepares Disbursement Vouchers on payment of utilities.
 Maintains records and keeps finances and clients’ income from the livelihood projects
 Keeps track of the approved budgetary line items versus the actual expenditures
 Regularly updates Center Manager of fund balances
 Determines where to charge specific requests as indicated in the voucher
 Checks and records liquidations prepared by the requesting staff before submission

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 Responsible for ensuring office and personnel policies are observed by employees
 Responsible for keeping administrative files systematic and orderly
 Supervises clerk/liaison officer
 Performs other related tasks

8. Training Officer
Qualifications: (refer to Civil Service qualification standard), ability to teach others

Functions:
 Instructs clients on a variety of livelihood skills
 Conducts regular trainings on new handicrafts or more advanced techniques
 Facilitates the sale of completed livelihood products
 Maintains the livelihood room, responsible for all materials and products
 Provide mentoring and guidance to new employees and provide refresher and remedial
training as needed
 Facilitate in the pre-screening and hiring process of new employees
 Provide orientation to new entrants of service
 Train mentor and evaluate new staff, and develop remedial training exercises for
employees
 Performs other tasks assigned

9. Clerk/Liaison Officer
Qualifications: A graduate of Secretarial Course or (BSC), one year of office experience, and
proficient in computer encoding

Functions:
 Performs a variety of skilled clerical tasks, takes charge of the preparation, general
correspondence, encoding and recording of outgoing and incoming communications and
documents
 Compiles circulars, memoranda, rules and regulations, and other papers and/or
documents for reference
 Maintains files of the office, including those that are confidential in nature
 Prepares disbursement vouchers and other supporting papers and submits them to the
PSWDO and other offices for processing
 Performs secretarial services when necessary
 Acts as liaison officer of the center
 Conducts periodic inventory of supplies and materials and submits the report to the
immediate supervisor
 Performs other functions assigned

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10. Houseparent
Qualifications: At least second year college and must have basic knowledge of standard
housekeeping practices, preferably with vocational skills, and willingness to work unusual hours
when necessary

Functions:
 Primarily responsible for the implementation of the residential care program; plays key
role in value education with regard to home and community life
 Ensures the main features of “home” life -- warmth, care and attention -- are provided
not only by houseparents but by all staff of the center
 Conducts variety of activities with clients, including devotional, recreational activities,
group meetings, and life skills
 Provides after-school academic assistance to clients, if needed
 Supervises the home management activities of clients, including washing of clothes,
cooking, gardening, etc.
 Serves as the substitute mother, older sister, or younger sister with whom the resident
can easily relate
 Serves as the link between the clients and the center social worker
 Observes behavioral changes of clients and records them for feedback to the social
worker
 Mediates between clients in conflict with one another and works for the resolution of
said conflict
 Performs other functions as the need arises

11. Cook/Purchaser
Qualifications: Some college or vocational training in the area of food service, possesses
experience in quantity food preparation, and possesses food handler certificate

Functions:
 Responsible for meal planning, food preparation, and food serving
 In charge of marketing of food items, including toiletries and other needs of the clients
 Assumes responsibility for the proper storage and care of foods in the freezers and
refrigerator, making certain that all areas are kept clean and tidy
 Cleans and takes care of the kitchen and equipment
 Works with clients who are learning to cook
 Creates well-balanced meals and promotes nutrition to clients and staff
 Performs other assigned tasks

12. Security Guard
Qualifications: High school graduate or college level with valid license

Functions:

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 Safeguards and protects the building, properties, cash, equipment, vehicles, supplies,
cargo, and similar items against robbery, theft, pilferage, fire, damage and other similar
hazards

 Inspects conditions of buildings to detect needed repairs and report the same
 Guards and checks cargo and goods being loaded or unloaded
 Guards and protects the safety of the Center occupants and its staff from any threat to

their life and/or personal property
 Evaluates the eligibility of persons and their vehicles to enter the center gate based on

the rules issued by the management
 Issues gate passes and records all vehicles and persons admitted into the premises
 Conducts bodily inspection of clients in and out of the center including inspection of

bags from school
 Conducts inspection to center staff and visitors
 Reports to Center Manager and staff unusual happening or incidents
 Maintains order in the vicinity
 Maintains records of clients and visitors’ logbook

13. Driver
Qualifications: High School graduate with a valid driver’s license, minimum of two years driving
experience, and basic knowledge in vehicle trouble-shooting

Functions:
 Drives the official vehicle that shall transport clients and staff on official business
especially on attendance to court hearings
 Acts as messenger of the center
 Submits reports on fuel and oil consumption and distance traveled
 Undertakes minor repairs on equipment
 Performs other related tasks

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CHAPTER X

MONITORING AND EVALUATION

Bohol Crisis Intervention Center is under the supervision of the Provincial Social Welfare
and Development Office in partnership with the Department of Social Welfare and
Development Sub-Office in Tagbilaran City.

The Management Board of the Bohol Crisis Intervention Center governs the
implementation of programs and services. The Center Manager is accountable to this body. A
report shall be rendered by the center manager every quarterly meeting or as required by the
Board. A semi-annual evaluation shall be conducted by the Management Board to immediately
take action on whatever discrepancies noticed alongside in the implementation process.

EXPECTED PERFORMANCE OUTCOME of PROGRAMS IMPLEMENTED

1. Residential Care Program

Goal: To give an appropriate, supportive and family environment that enhances the
transformation and improvement of clients’ lives.

Objectives and Indicators:

e. Objective 1.1: To provide a residential shelter for clients
Indicators:
 100% of the clients received a regular supply of clothing and toiletries.
 100% of the clients availed of residential facilities, including personal lockers,
access to learning materials, and other entertainment equipment.
 100% of the clients participated in a structured life of work, study, and
recreation.

f. Objective 1.2: To monitor the overall psychosocial development of children
Indicators:
 100% of the clients were evaluated monthly, quarterly, and annually by the
houseparents on their attitude in the center.
 100% of the clients were monitored and evaluated monthly, quarterly, and
annually by the social worker in their academic performance.
 100% of the clients were evaluated monthly, quarterly, and annually by the
livelihood skills instructor in their performance in the center.
 100% of the clients were evaluated monthly, quarterly, and annually by the
psychologist in their socio-emotional and psychological development.

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g. Objective 1.3: To address and respond to the health and nutritional needs of
clients
Indicators:
 100% of the clients were provided with nutritious and well-balanced meals.
 100% of the clients received health maintenance medicines (e.g. vitamins)
and other supplements.

2. Therapy and Counseling Program

Goal: To support clients in becoming fully functioning individuals through complete
understanding of the abuse situation, generation of a new set of cognitive structures, and
the development of healthy and adaptive ways of coping

Objectives and Indicators:

a. Objective 2.1: To assess and evaluate personal situation and current disposition
of each client
Indicators:
 100% of the clients’ were interviewed and assessed.
 100% of the clients’ were referred to a psychologist for evaluation.

b. Objective 2.2: To conduct and implement counseling and therapeutic
intervention
Indicators:
 100% of the clients participated in all therapeutic sessions, including life
skills, art therapy, mural painting, and any other related activity.
 100% of the clients received either individual or group counseling.
 100% of the clients were properly assessed and monitored in their
therapeutic progress.

3. Education/Training Program

Goal: To provide the clients with assistance in the areas of formal and non-formal
education.

Objectives and Indicators:

a. Objective 3.1: To support and encourage clients to go to school and continue
studying through distance learning
Indicators:
 80% of the clients were scholars of the center, all expenses paid.
 100% of the clients who availed the scholarship were given school supplies,
daily allowances, and other class projects expenses.

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 100% of the clients were given tutorial and remedial classes that supported
their academic performance and prepared them in the annual Philippine
Educational Placement Test.

 100% of the clients who availed the scholarship were weekly monitored and
monthly visited by the social worker.

b. Objective 3.2: To provide access to non-formal education through the ALS of
DepEd and the other non-formal education activities
Indicators:
 100% of the clients were skilled in basic sewing, handicraft, basic computer
literacy, and enrolled in the Alternative Learning System or other non-formal
activities.
 100% of clients are computer literate and are able to conduct internet
research for school assignments.

4. Livelihood Support and Skills Training

Goal: To inculcate the value of self-sufficiency through the provision of training and
development of clients’ livelihood capability skills

Objective and Indicators:

a. Objective 4.1: To develop various livelihood skills among clients and set-up
income generating projects
Indicators:
 100% of the clients participated in skills training and seminars conducted by
the center and know at least one new livelihood skill.
 100% of the clients participated in income generating projects (e.g. food
preservation and processing, laundry work, cooking and baking, welding,
driving, etc) conducted/facilitated by the center.
 100% of the clients have earned income from their alternative livelihood.

5. Support Services – Legal, Medical/Dental, Psychological, After-care, Advocacy

Goal: To support the clients by offering legal assistance, medical and dental check-ups,
psychological evaluations, and after-care and to support all women and children by raising
awareness of gender-based violence through advocacy

Objective and Indicators:

1. Objective 5.1: To provide access to legal services for clients with cases in court
and support clients throughout the legal process
Indicators:
 100% of the clients with court cases were provided with lawyers.

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 100% of the clients with court cases were consistently monitored and aided
with constant communication with lawyers and other personnel.

 100% of the clients with court cases attended all legal proceedings,
accompanied by center staff.

 100% of the clients with court cases underwent stress-debriefing sessions
before and after court hearings.

2. Objective 5.2: To monitor all clients for potential health concerns and to respond
to their minor health problems
Indicators:
 100% of the clients underwent physical examination upon intake.
 100% of the clients were monitored for their weight and height.
 100% of the clients were given basic medication or first aid in the event of
illness or injury.
 100% of pregnant clients underwent pre-natal and post-natal care.

3. Objective 5.3: To refer clients with major health concerns to medical
professionals and supervise treatment
Indicators:
 100% of clients with health problems were referred to medical professionals
in area hospitals, accompanied by center staff.
 100% of clients referred to hospitals followed all doctors’ orders and took all
prescribed medication.

4. Objective 5.4: To refer clients to dentists for quarterly dental check-up
Indicators:
 100% of the clients underwent gums and teeth check-up at a local dentist,
accompanied by center staff.
 100% of the clients who needed additional dental services or procedures
were served.
 100% of the clients followed dentists’ recommendations and took necessary
medications.

5. Objective 5.5: To provide clients with access to psychological evaluation and to
utilize the results to help clients
Indicators:
 100% of the clients underwent psychological testing with a psychologist.

6. Objective 5.6: To assist local Municipal Social Welfare and Development (MSWD)
offices in providing effective after-care services to discharged clients and their
families

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