Manual of Operations rev2012

Indicators:
 100% of the discharged clients discussed their cases with the social worker

prior to being discharged.
 100% of the discharged clients and their family members underwent case

conferences with the social worker, psychologist, and the Center Manager.
 100% of the discharged clients, their family members and the Center

Manager agreed on a continuous and scheduled correspondence.
7. Objective 5.7: To raise awareness of gender-based violence among clients, staff,

and within the greater Bohol community
Indicators:
 100% of all clients are aware of their rights and informed about all laws

related to women and children
 100% of all staff are aware of their rights and informed about all laws related

to women and children
 100% of municipalities visited have reactivated their respective Barangay

Council for the Protection of Children (BCPC) and have participated in
advocacy activities.

51 | P a g e

52 | P a g e

53 | P a g e

54 | P a g e

55 | P a g e

56 | P a g e

57 | P a g e

58 | P a g e

59 | P a g e

60 | P a g e

61 | P a g e

62 | P a g e

63 | P a g e

64 | P a g e

65 | P a g e

66 | P a g e

67 | P a g e

68 | P a g e

69 | P a g e

70 | P a g e

71 | P a g e

72 | P a g e

73 | P a g e

74 | P a g e

75 | P a g e

76 | P a g e

CHAPTER XI

REPORTING AND DOCUMENTATION

The Center Manager shall render semi-annual and annual reports to the
Management Board every end of the second quarter and last quarter of the year.

Importance of Records

Records are necessary to document program implementation to monitor
movement of cases and to evaluate the effectiveness of program activities. It is
also useful for the continuity of service, supervision and teaching, statistical
reporting, documentation of social worker’s activities, research and evaluation
purposes.

1. Documentation of Social Worker’s Activities - Case records provide an
ongoing picture of the social worker’s involvement with the client, progress of
the case, and the eventual outcome of the case. Complete documentation
may also be used for legal purposes.

2. Statistical Reporting - Records are also used for monthly statistics to indicate
the number of VAW clientele served in the center.

3. Research - Properly maintained records contain substantial information for
research and documentation of good practices, which could be replicable and
adaptable for social workers managing VAW cases including the social work
academe, and other welfare agencies helping women.

Types of Records

Records are pertinent reports, documents, case recordings, communication, and
correspondences related to the case.

1. Case Folders - The Social Worker shall ensure that an individual case folder is
maintained for each resident and that the folder contains the following:
 Referral letter
 Admission (Appendix B)
 Intake Sheet (Appendix A)
 VAW Client Card
 Social Case Study Report (Appendix H)
 Birth/Baptismal Certificate, when necessary
 School Records, when necessary
 Photo (during admission, stay, and discharge)
 Medical/Dental Record
 Psychological Evaluation

77 | P a g e

 Psychiatric Evaluation, when necessary
 Progress Notes/Process Recordings (Appendix I, Appendix J)
 Behavioral Report of Houseparents
 Copy of letters sent to LGUs and other partners
 Out-On-Pass Slip (Appendix L)
 Intervention/Treatment/Helping Plan
 Court documents such as affidavit, complaint, notice of hearing, etc.
 Transfer/Termination/Closing Summary Report
 Discharge Form (Appendix M)
 Other documents pertaining to the case

2. Houseparent Records - The houseparents shall maintain a logbook containing
her completed tasks at the end of the shift. It should reflect the
houseparent’s observation of the attitude and behavior of the clients and the
clients’ interaction and relationship with other clients.

3. Other Documents - Aside from the case records, a separate file is maintained
for the following:
 Master list of cases
 Admission/Discharge Logbook
 Logbook of Supplies
 Logbook of Inquiries and Referrals
 Program Accomplishment Reports
 Logbook of Donations
 Logbook of Visitors
 Logbook of Records/Files

4. VAW Documentation System - All duly accomplished VAW Client Cards shall
be encoded and entered into the VAW Documentation System. This is a
reporting system of VAW cases wherein details of the VAW client are
reported directly to the Philippine Commission on Women. The system will
provide a clear picture on the status of VAW cases served in the province.

Confidentiality of Records

All case records shall be under the custody of the Center Manager. All case
records relating to the clients are strictly confidential and are considered as
privileged files, hence, must be kept in a secured, safe, and permanent filing
cabinet. Records must not be taken out from the office unless permission from
Center Manager is given and when needed in court hearings and duly recorded in
a case logbook.

78 | P a g e

Management Information System

1. Personal data profile
a. Social case study (Appendix H)
b. Birth Certificate
c. Admission slip (Appendix B)
d. Admission contract (Appendix C)
e. Endorsement by guardian and/or referring institution (Appendix E)
f. Intake / Baseline information (Appendix A)
g. Referral slip
h. Kasabutan (Appendix D)
i. Critical incidence report (Appendix K)
j. Houseparents record
k. Case conference documents
l. Collateral interview
m. Home visit report
n. Progress assessment report (Appendix I)
o. Aftercare plan
p. Discharge slip/report (Appendix M)

2. Psychological data profile
a. Therapy intake form
b. Psychological assessments or evaluations
c. Treatment plan
d. Process recording (Appendix J)
e. Therapy session form

3. Medical Profile
a. Physical assessment (Appendix F)
b. Medico legal examination

4. Legal Profile
a. Affidavits
b. Court orders
c. Guide for forensic interview
d. Police blotter

79 | P a g e

CHAPTER XIII

PHYSICAL FACILITIES

DESCRIPTION OF THE CENTER

The Bohol Crisis Intervention Center is a friendly residential facility that provides
psychosocial interventions to survivors of gender-based violence and all forms of
abuse and exploitation. It is a place where the abused feel safe and protected.

Among the integrated and professionalized human services, the center provides
residential care, education and training, therapy and counseling, livelihood
support, support services, such as medical/dental and legal assistance, after care
services, and advocacy.

The workforce of the Center is composed of social workers, nurse, psychologist,
crisis workers, house parents, security guards, a cook, volunteers, and other
administrative staff who provide a nurturing environment of hope, trust, respect
and self-esteem necessary for healing and recovery. The center provides services
for clients, 24 hours a day, 7 days a week.

Location

Bohol Crisis Intervention Center is located at Circumferential Road, Poblacion 3,
Tagbilaran City. It is accessible to community facilities, including schools (City East
Elementary School, Cecilio Putong National High School, Holy Name University),
places of worship (San Antonio de Padua Parish, Saint Joseph Cathedral),
hospitals (Gov. Celestino Gallares Memorial Hospital and Tagbilaran Community
Hospital), and is far from conflict areas, cliffs, rivers, gas stations, and other
structures that may pose hazards to clients and staff.

Accommodation

Ideally, the number of clients at any given time should not exceed thirty (30)
people, unless a larger facility is constructed.

Facility Areas

The different facilities of the center are established to promote the physical,
emotional, and psychosocial well-being of the clients and staff of the center.
These areas include:

80 | P a g e

1. The Reception/Administrative Building includes all rooms used for admission,
interviewing, and receiving visitors, and administrative purposes.
a) Reception Lobby – provided to accommodate family members and
other visitors
b) Center Manager Office – used by the Center Manager for
administrative tasks, meetings, and case conferences
c) Social Worker’s Office – used by the social worker for administrative
tasks and meeting with clients
d) Administration Room – used by the administrator/finance officer,
crisis workers, and nurse for administrative purposes
e) Staff Comfort Room – used by all staff and visitors for toilet and
shower
f) Storage Room – used by crisis worker to store school supplies and
toiletries

2. The Girls’ Dormitory includes three bedrooms for clients, three comfort
rooms for clients, kitchen, dining area, living area, wash area, one room for
houseparents, and one comfort room for houseparents.
a) Bedrooms – each bedroom includes five double-deck beds, electric
fans, and a personal locker for each client
b) Client Comfort Rooms –includes toilet and faucet with bucket for
bathing, used by all clients
c) Kitchen – used by the cook, houseparents, and clients for preparing
food, includes stove area and dish-washing area
d) Dining Area – includes two tables with chairs, used by clients during
mealtimes
e) Living Area – includes a television and several chairs and benches,
used by clients during recreation time
f) Wash Area – includes water faucets, tubs, and clothes lines so clients
may wash their clothes
g) Houseparents Room – includes bed, cabinets, and table for use by the
houseparent on duty
h) Houseparents’ Comfort Room – includes toilet and bathing area for
use by the houseparent on duty

3. The Women’s Dormitory houses clients and their children and includes two
regular bedrooms, one bedroom for clients who are temporarily ill, three
comfort rooms, living area, and kitchen.
a) Bedrooms – each bedroom includes double-deck beds
b) Isolated Bedroom – one bedroom is designated to temporarily house
clients who have a contagious virus, so that the illness will not spread
to other clients
c) Comfort Rooms –includes toilet and faucet with bucket for bathing,
used by clients

81 | P a g e

d) Kitchen – includes stove area and dish-washing area
e) Living Area – an open space with several chairs and benches, used by

clients during recreation time

4. The Recreation Areas are the large outdoor spaces utilized by the clients for
gardening, activities, and programs.
a) Concrete Area – includes benches, a basketball hoop, and a volleyball
net, used by clients for games and by the center for various programs
b) Gardens – gardens are used to grow flowers and vegetables, clients
are able to garden in their free time

5. The Therapy Building is used for livelihood training, computer training,
therapeutic activities, studying, client interviews, presentations, and as a play
room for young children. There are five rooms and two comfort rooms.
a) Livelihood Room – includes six sewing machines, craft materials, and
tables and chairs, used by clients and staff for livelihood activities and
as a display room for completed projects
b) Computer Room – includes four working computers, chairs, and an air-
conditioner, used by clients and staff for computer training and for
school assignments
c) Library – includes three large bookshelves filled with books, one
locking cabinet with craft supplies, one table, two rocking chairs, and
several plastic chairs, used for studying, crafting, and occasionally for
center activities
d) Large Center Area – includes a table and chairs, used for therapeutic
activities, presentations, staff trainings, and meetings
e) Interview/Play Room – includes one-way mirror, television set, and
toys, can be used to interview clients in child-friendly setting, as a play
room for younger children, and for occasional film showings
f) Observation Room – holds all interview equipment used in the
interview room and a one-way mirror, can be used by staff to observe
interviews without intruding upon the child and interviewer
g) Comfort Room – two comfort rooms which include toilet and bathing
area, used by staff and visitors

82 | P a g e

ACKNOWLEDGMENT

The Revision of this Manual of Operation was made possible through the
concerted efforts of the members of the Management Board of the Bohol Crisis
Intervention Center, chaired by the Governor of the Province of Bohol, Atty.
Edgardo M. Chatto. The members of the Management Board shared their time
and expertise over the course of several days to revise and edit this piece of work.

Special acknowledgement to the following persons: Ms. Kate Jaffe
(recorder/encoder) US Peace Corps Volunteer of BCIC; Mr. Glicerio P. Doloritos,
Executive Assistant to the governor, Ms. Ruby Casas (SP), to Ms. Janet Villarojo of
EDCOM, to Mr. Romeo Teruel (BCDS) for the final editing, and to Mr. Ramil
Rodela of the SEEM office.

Management Board Members

Chairman : Atty. Edgardo M. Chatto Governor

Co-chairperson : Hon. Concepcion O. Lim Vice-Governor

Action Officer : Ms. Liza M. Quirog PGBh Dept. Head/Head,

SEEM Cluster

Members:

Hon. Godofreda O. Tirol -SP Chairperson, Committee on Women and Family Affair

Atty. Mitchell John Boiser Provincial Legal Office

PS Supt. Dennis Agustin Bohol Provincial Police Office

Atty. Margie Tan-Alvaro Provincial Prosecutor’s Office

Ms. Marietta Gasatan Non-Government Organization

Sis Milagros Sandoval/

Ms. Genevieve F. Makinano Academe

Ms. Papiasa B. Bustrillos DSWD

Ms. Carmelita M. Tecson PSWDO

Ms. Marilou E. Makinano Center Manager-BCIC

83 | P a g e

REFERENCES
Philippines. Council for the Welfare of Children. Filipino children: 2000 and

beyond - Philippine Plan of Action for Children. Manila: CWC, 1992. Print.
Philippines. Department of Social Welfare and Development. Manual on Gender

Responsive Case Management. Manila: DSWD, 2006. Print.
Philippines. National Commission on the Role of Filipino Women. Framework Plan

for Women. Manila: NCRFW, 2004. Print.
Philippines. National Commission on the Role of the Filipino Woman. Philippine

Plan for Gender-Responsive Development. Manila: NCRFW, 1995. Print.
Philippines. National Commission on the Role of Filipino Women. Performance

Standards and Assessment Tool for psychosocial services for women-
victims of violence and their children. NCFRW, 2008. Print.
Presidential Degree No. 603, Child and Youth Welfare Code [Philippines], 10
December 1974. Print.
Province of Bohol. Sangguniang Panlalawigan of Bohol. Gender and Development
Code of Bohol. Tagbilaran, 2009. Print.
Putrajaya Declaration and Programme of Action on the Advancement of Women
in Member Countries of the Non-Aligned Movement. Putrajaya, Malaysia,
10 May 1995. Print.
Republic Act No. 7192, Act Promoting the Integration of Women as Full and Equal
Partners of Men in Development and Nation Building and for Other
Purposes [Philippines]. 12 February 1992. Print.

84 | P a g e

Republic Act No. 7610, Act Providing for Stronger Deterrence and Special
Protection Against Exploitation and Discrimination, and for Other Purposes
[Philippines]. 17 June 1992. Print.

Republic Act No. 7877, Act Declaring Sexual Harassment Unlawful in the
Employment, Education, or Training Environment, and for Other Purposes
[Philippines]. 14 February 1995. Print.

Republic Act No. 8353, Act Expanding the Definition of the Crime of Rape,
Reclassifying the Same as a Crime Against Persons, Amending for the
Purpose Act No. 3815, As Amended, Otherwise Known As the Revised
Penal Code, And for Other Purposes [Philippines]. 30 September 1997.
Print.

Republic Act No. 8505, Act Providing Assistance and Protection for Rape Victims,
Establishing for the Purpose a Rape Crisis Center in Every Province and
City, Authorizing the Appropriation of Funds Therefore, and for Other
Purposes [Philippines]. 13 February 1998. Print.

Republic Act No. 9208, Act to Institute Policies to Eliminate Trafficking in Persons
Especially Women and Children, Establishing the Necessary Institutional
Mechanisms for the Protection and Support of Trafficked Persons,
Providing Penalties for its Violations, and for Other Purposes [Philippines].
26 May 2003. Print.

85 | P a g e

Republic Act No. 9262, Act Defining Violence Against Women and their Children,
Providing for Protective Measures for Victims, Prescribing Penalties
Therefore, and for Other Purposes [Philippines]. 8 March 2004. Print.

Republic Act No. 9710, Act Providing for the Magna Carta of Women [Philippines].
28 July 2008. Print.

Godofreda O. Tirol, and Edgardo M. Chatto. Province of Bohol. Sangguniang
Panlalawigan of Bohol. Bohol Children's Code. Tagbilaran, 2000. Print.

United Nations. Beijing Declaration and Platform of Action, adopted at the Fourth
World Conference on Women. 27 October 1995. Print.

United Nations. Convention on the Elimination of All Forms of Discrimination
Against Women, adopted by the General Assembly. 18 December 1979.
Print.

United Nations. Convention on the Rights of the Child, adopted by the General
Assembly. 20 November 1989. Print.

United Nations. Universal Declaration of Human Rights, adopted by the General
Assembly. 10 December 1948. Print.

United Nations. United Nations Millennium Declaration, adopted by the General
Assembly. 18 September 2000. Print.

86 | P a g e

APPENDICES

87 | P a g e

BOHOL CRISIS INTERVENTION CENTER
Circumferential Road, Tagbilaran City 6300
Telefax: ( 038) 501-7221; ( 038) 501-8189

____________________________________________________________________________________________

APPENDIX A - INTAKE FORM

Date: _________________

I . PERSONAL DATA

Name of Child : ________________________

Nickname/Alias : ________________________
Gender : ________________________
Date of Birth : ________________________

Place of Birth : ________________________
Birth status : ________________________
Religion : ________________________

Dialects spoken : ________________________
Clientele Category : ________________________________________________________________

Address : ________________________________________________________________
Educational Attainment: ________________________________________________________________
School last attended : ________________________________________________________________

Class Adviser : ________________________________________________________________
Physical Appearance :
Neat Dirty Looking Pale

Complexion Fair Brown Dark

Physical Deformity or Disability if any: ____________________________________________________

Body Build Thin Medium Large

Weight: __________________ Height : ____________________

Behaviors manifested during the interview ( Pls check)

___ Cooperative ____ Uncooperative
___ Happy Disposition ____ Combative, hostile
___ Friendly and easily relates with others ____ Shy
___ Energetic ____ Lethargic
___ Passive ____ Aggressive
___ Comfortable, smiles ____ Crying, very upset

___ Responsive to questions ____ Silent, unresponsive
___ Attentive ____ Blank stares
___ Calm ____ Short attention span
___ Articulate/narrated incident easily ____ tense; fidgety
___ Unable to narrate incident ____ Narrated the incident with difficulty

88 | P a g e

Child’s behavior after the abuse ( describe) __________________________________________________________

Sexualize Behavior (describe) ____________________________________________________________________

Manner of Dressing (describe) ____________________________________________________________

How does the child cope with problems?

____ Crying ____praying ____ talk to a friend
____ aggressive behavior ____ withdrawn ____ run away
____ others

Child’s interests/hobbies_________________________________________________________________
Child’s skills _________________________________________________________________

II. Family Composition

Name Relationship Age Educational Occupation/Income Remarks
to child Attainment

III. Source of Referral:
Name of referring party ____________________________________
Agency/Organization ____________________________________

Date of Referral ____________________________________

89 | P a g e

IV. PROBLEM PRESENTED:

_____________________________________________________________________________________
_____________________________________________________________________________________
________________________________________________________________________________ _____
_____________________________________________________________________________________
V. OTHER INFORMATION

_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________

VI. BRIEF ASSESSMENT

_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________

VII. RECOMMENDATION

_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________

___________________________
Name and Signature

90 | P a g e

APPENDIX B - ADMISSION SLIP

Name____________________________________ Age_________________ Sex______________
Address__________________________________
Date Admitted to Center_____________________ Tel No.__________________________________
Case No.__________________________________
Name of Escort____________________________ Time____________________________________

Other Companions: Client Category____________________________

Designation______________________________

NAME RELATION TO CLIENT

___________________________ ____________________________

Documents Submitted :

Admitted by: Noted by:

_______________________________ ______________________________
Name/Signature & Designation Center Manager

91 | P a g e

APPENDIX C - ADMISSION CONTRACT

Date______________________

Case No.______________________

I,______________________________,_________years old, a resident of
__________________________hereby submit myself to undergo the
rehabilitation program implemented by the Bohol Crisis Intervention Center for
Abused Children and Women. It is made clear to me that my stay in this center is
for upholding my welfare and building my capability as a productive individual in
the future.

Signed:

_______________________ Thumbmark
Name of Client (if necessary)

Witness: _______________ ___
_______________________

92 | P a g e