Sierra View Medical Center

WELCOME

I want to personally welcome you to
Sierra View Medical Center. Having
been with the organization since
1990, it is my honor and privilege
to now serve as President and CEO,
spending each day with a dedicated
and outstanding healthcare team.
Whether you are a patient or a visitor,
our commitment at Sierra View is to
provide you with top quality healthcare
delivered by compassionate, highly
skilled professionals using the finest
in medical technology, every patient,
every time.
Since our doors opened in 1958, we have grown extensively from our
campus size to our level of quality care and services we are able to
provide our community. Today, Sierra View Medical Center is a proud
Baby-Friendly Designated hospital and Pioneer in Quality™ organization.
Our facilities have also earned The Joint Commission’s Gold Seal of
Approval for demonstrating compliance with The Joint Commission’s
national standards for quality healthcare and safety.
We sincerely thank you for entrusting Sierra View Medical Center with
your health care needs. Please let us know what we can do to make your
stay with us as positive, pleasant and comfortable as possible.

Donna Hefner
President and CEO

2PAPATTIPEPIAENATNTITIEGENGNUTUTIDIGGDEUUEIIDDEE

TABLE OF CONTENTS

Welcome......................................................................................................................................... 2
Phone Directory...........................................................................................................................6
Our Commitment to Your Care..............................................................................................8
MyView Patient Portal............................................................................................................. 12
Advance Health Care Directive............................................................................................ 12
Financial Services ..................................................................................................................... 14
HIPAA ............................................................................................................................................ 15
Patient’s Rights and Responsibilities................................................................................. 16
Why We are the Right Choice for Your Care................................................................. 20
Serving Your Communication & Language Needs ...................................................... 24
TV Channels ............................................................................................................................... 28
Word Search ..............................................................................................................................30
Meet Our Community Healthcare Providers.................................................................. 32
How to Choose a Skilled Nursing or Rehab Facility ...................................................40
Services of a Home Health Agency ..................................................................................44
Palliative and Hospice Care.................................................................................................. 46
Spanish Section

Introducción........................................................................................................................... 48
Directorio Telefónico ..........................................................................................................50
Nuestro Compromiso Con Su Cuidado ....................................................................... 52
Portal Del Paciente Myview ............................................................................................. 54
Documento De Voluntades Médicas Anticipadas................................................... 55
Servicios Financieros.......................................................................................................... 56
HIPAA ........................................................................................................................................57
Derechos Y Responsabilidades Del Paciente ........................................................... 58
Porqué Somos La Opción Ideal Para Su Cuidado................................................... 63
Sirviendo A Tus Necesidades De Comunicación Y Lenguaje..............................67
Facility Map ................................................................................................................................ 70

SISEIERRRAAVVIEIEWWMMEEDDICICAALLCCEENNTTEERR 3





PHONE DIRECTORY

Each of our patient’s rooms is DIRECTORY
provided with a private phone line.
Local calls are free of charge. For Birth Certificates
our hearing impaired patients, we 559-788-6070
provide sign interpreters and TTY
services. Cardiac Cath Lab
559-791-3839
DIRECTIONS FOR
TELEPHONE USE Cashiers
559-788-6074 or 559-788-6073
Internal Calls: Dial the four-digit
extension Chaplaincy Services
559-791-3769
Local Calls: Dial 9+ telephone
number DP/SNF
559-788-6056
Operator: Dial 0+ and ask the
operator for assistance Emergency Department
559-784-8885
Calling Cards: Dial 9 then follow
calling card instructions Gift Shop
559-784-1110 ext. 2289
6PAPATTIPEPIAENATNTITIEGENGNUTUTIDIGGDEUUEIIDDEE
ICU
559-784-1110 ext. 3207

PHONE DIRECTORY

(Continued) Physical/Speech Therapy –
Lab Services Outpatient Services
Main Hospital 559-784-7852 ext. 2221 559-791-3925
Medical Office Building 559-781-7877
Radiology Services
Lactation Consultants (Imaging and PET/CT)
559-791-3701 or 559-791-2733 559-791-4739

Medical Records Respiratory Care Services
559-791-4714 (Pulmonary)
559-784-1110
Nearby Hotels
Holiday Inn Express Registration
559-782-1200 559-784-1110 ext. 6004 or ext. 6005

Best Western Roger S. Good Cancer Treatment
559-781-7411 Center
559-788-6175
Patient Advocacy
(Complaints and Grievances) Security
559-788-6191 559-784-1110 (Ask for Security
After Hours 559-791-3787 Department)

Patient Experience Officer Social Services
559-791-4767 559-784-1110 (Ask for Social
559-788-9272 Services Department)

Patient Financial Counselors
559-791-3970

Patient Portal Information SVMC Hospital – Main Number
(Medical Records) 559-784-1110
559-791-3718
Transportation
Pharmacies Within a Mile 559-784-1110 (Ask for Social
CVS Services Department)
559-784-6336
Urgent Care
Porterville Pharmacy 559-791-3907
559-793-4410
Urology
Rite Aid 559-791-3914
559-788-0452

Walgreens Wound Care
559-791-0104 559-791-3911

SISEIERRRAAVVIEIEWWMMEEDDICICAALLCCEENNTTEERR 7

OUR COMMITMENT TO YOUR CARE

Mission TJC (The Joint Commission)
Sierra View Medical Center promotes We are fully accredited by The Joint
health and ensures access to high Commission. This accreditation
quality healthcare services. This will organization has deemed
be achieved: status from CMS and conducts
unannounced surveys of a hospital
• Through partnerships and at least once in a 39 month period.
collaborations. Accreditation lasts for three years
before recertification.
• By being a good steward of
resources to ensure SVMC can Pioneers in Quality™ Organization
continue to meet the health needs The Joint Commission, the
of the community. United States’ leading accreditor
of health care organizations,
Vision established the Pioneers in
Strengthen the quality of life through Quality™ program to assist and
the delivery of integrated health care recognize hospitals that report
programs and services that promotes eCQM data, as well as share
access, care coordination, and patient best practices for all hospitals
care experience. in gathering, analyzing and
leveraging eCQM data for quality
Values improvement.
• Compassion – Caring from the Heart
Baby Friendly Designation –
• Collaboration – Partnering for a (Partnership with First 5 Tulare
Common Purpose County)

• Accountability – Accepting Sierra View Medical Center is the
Ownership for our Actions only Baby-Friendly designated
hospital in the South Valley.
• Respect – Embracing and In order to receive the Baby
Appreciating Others Friendly designation, SVMC
implemented the Ten Steps
• Integrity – Inspiring Trust and to Successful Breastfeeding,
Honesty which are evidence-based
practices that are proven to
The Pursuit for Excellence: increase breastfeeding initiation
At SVMC we continually strive to and duration. These practices
exceed your expectations and provide include infants rooming-in with
you with a positive patient experience. parents to maintain 24-hour
You can be confident that you have a interaction and encouraging skin
team of caregivers who are devoted to skin bonding between babies
to fulfilling their passion by caring and both mother and father
for our patients. Our dedication to throughout their stay at Sierra
patient-centered care is demonstrated View Medical Center.
by the awards, accreditations, and
accomplishments received in our
pursuit to offer the best care possible
in the Central Valley!

8PAPATTIPEPIAENATNTITIEGENGNUTUTIDIGGDEUUEIIDDEE

OUR COMMITMENT TO YOUR CARE

(Continued) quality standards for a minimum
of two consecutive years. We are
The DAISY Award happy to say, Sierra View Wound
The DAISY Award is an Healing has been recognized for
international program that this achievement for the past four
recognizes extraordinary nurses. years.
It was created to recognize and
say “thank you” to exceptional 2018 Platinum Organ Donor Award
nurses who go above and beyond Sierra View Medical Center
the call of duty. (SVMC) was among a select
group of hospitals recognized
BETA Healthcare Group Award nationwide for promoting
for achievement of “The Quest for enrollment in state organ
Zero: Excellence in Obstetrics” donor registries in a national
campaign sponsored by the U.S.
An award that Sierra View has Department of Health and Human
achieved for eight consecutive Services’ Health Resources and
years, this program focuses on Services Administration (HRSA).
patient safety and reliability,
and on reducing risk exposure Your View Matters to Us
in obstetrics. All hospitals Here at SVMC, your health and
recognized for this award comfort is what matters most to
demonstrate a commitment to us. You can rest well knowing our
providing high-quality, evidence- goal is to provide you with safe,
based care for their community. quality care that is compassionate
and patient-centered. Your team of
Robert A. Warriner III Center of caregivers will communicate with
Excellence Award you often about your treatment
plan and progress. You are a key
The Center of Excellence Award
is given to wound care centers
in the Healogics network that
have met the highest level of

SISEIERRRAAVVIEIEWWMMEEDDICICAALLCCEENNTTEERR 9

OUR COMMITMENT TO YOUR CARE

(Continued) the hospital.

member of your care team; if After Your Stay
you feel there is anything we can Our goal is to always provide
do better in caring for you or to you with excellent care, and it’s
make you more comfortable, you important to know if we have
may share your experience with delivered on that goal. Once you
our Patient Experience Officer, leave the hospital, you may be
Dan Blazar, at 559-791-4767. We contacted by a third party vendor
are purposeful in keeping you to take the Hospital Consumer
informed and continually looking Assessment of Healthcare Providers
for ways to improve our service to and Systems (HCAHPS) survey.
you. We appreciate your feedback This survey is a tool to measure
and encourage you to ask your and report patient satisfaction. It’s
caregivers any questions you may made up of simple multiple-choice
have throughout your visit. questions on key care topics such
as:
Your Tests or Procedures
During your hospitalization, your • doctor and nurse communication
physician may need you to have
various tests and/or procedures, • pain management and staff
and we will explain them in detail responsiveness
to you. While we try to provide a
schedule for each one, sometimes • medicine and discharge
an emergency may require a information
change. If changes occur, we will
notify you as soon as possible. • overall quality of the hospital

Adjusting to your Hospital Routine If you’re selected to take this survey
Please be prepared to adjust to a we ask that you please take the
schedule different from your normal time to complete it. The results
daily routine. Time may seem to will help us know what we’re doing
move slower in the hospital, but we right and where we can improve.
will make every effort to answer Please note that your medical
your questions and help you adjust. information is not shared with the
We will administer your medication surveyor and your feedback is
according to the schedule indicated completely anonymous.
by your physician, and we will try to
accommodate your preferences.

During Your Stay
Your discharge plan will begin the
moment you are admitted to the
hospital. Together we will help
you learn to care for yourself and
make appropriate arrangements to
ensure that you continue to receive
the best possible care after leaving

10 PPAATTIIEENNTTGGUUIIDDEE

Get Moving Again!

All pain management needs
Post-op pain management
Low back pain • Sport injuries
Cancer pain • Pain pumps

New!!! Cutting-Edge Regenerative Medicine Treatments.
Stem Cells Treatment and PRP Treatments.

The body’s ability to heal itself through the aid of
growth factors/stem cells, which are obtained
from the patient’s own bone marrow.
(1) Have you tried cortisone/steroid
injections that didn’t help?
(2) Do you have arthritis (moderate to severe)
and you don’t want surgery?

Hany Nasr, MD & Bill Barreto, MD

Board-Certified Physiatrist, Board Certified in Pain Management,
Fellowship Trained in Spine Intervention and Pain Management

Call to schedule an evaluation.

201 E Noble Avenue 76 North D Street, Suite A
Visalia, CA 93277 Porterville, CA 93257
(559) 627-6500 (559) 782-8400

NEW LOCATION!
729 Medical Drive West, Suite 201 • Clovis, CA 93611

(559) 207-3473

www.StGeorgeSpine.com

ADVANCE HEALTH
CARE DIRECTIVE

One of the most important
decisions you can make about
your health care is to complete
an Advance Health Care Directive
in the event you can no longer
speak for yourself. An Advance
Health Care Directive, also known
as a living will, is a legal document
in which a patient specifies what
actions should be taken for their
health if they are no longer able to
make decisions for themselves due
to their illness or condition. For
further information on completing
an Advance Health Care Directive,
please ask to speak to a member
of our Care Management Team.

MYVIEW PATIENT PORTAL

The MyView Patient Portal gives you secure access to your online medical
information. The link can be found at sierra-view.com. MyView allows
you the ability to review your diagnoses and conditions, medication list,
imaging reports, laboratory results, and update personal information.

12 PPAATTIIEENNTTGGUUIIDDEE

We Expect Your
Unexpected.

When something sierra-view.com
unexpected comes (559) 791-3907
up, you need an answer
you can rely on.
That’s why you can
count on Sierra View
Urgent Care to help with
non-emergency issues
like: minor burns, sprains,
colds, flu-like symptoms
and much more!

Located in the Sierra View
Medical Office Building
263 Pearson Dr. Porterville, CA

FINANCIAL SERVICES

SVMC strives to meet the healthcare
needs of all patients who seek
inpatient, outpatient and emergency
services.

Our experienced Patient Accounting a Medicare Beneficiary Notice that
staff are here to help you understand explains your outpatient benefits,
exactly what your bill covers. Your copays, and deductibles.
bill will include charges for any
special services such as X-rays, Financial Assistance Programs
lab tests, or diagnostic imaging. SVMC is committed to providing
You will also receive a bill for any access to financial assistance
physician treatment, surgeon, and/ programs when patients are
or radiologists separate from the uninsured or underinsured and may
hospital. need help in paying their hospital
bill. Our experienced Financial
Medicare Patients Counselors will visit with you to
If you have Medicare, you will be discuss programs for which you
asked a series of MSP (Medicare may qualify. Through our financial
Secondary Payer) questions at counseling services we may be able
registration that are required by to assist you with financial coverage,
Medicare. This ensures that Medicare low-cost health insurance, or work
only pays for services not covered by with you to arrange a manageable
other insurance that you may have. If payment plan.
you have a secondary insurance, this
usually covers Medicare deductibles Cashiers
so please be sure to inform the The cashiers are located on the 1st
registration staff if you have any floor located next to the gift shop.
health coverage other than Medicare. They are open from 8:30 a.m.-4:30
p.m. Monday-Friday.
If you are admitted as an inpatient
you will be given a document For all uninsured patients, SVMC will
entitled “Important Message from extend a 30% prompt pay discount
Medicare,” which explains your right to those who wish to pay their entire
to appeal your discharge if you don’t outstanding balance immediately
agree with the decision that you and do not wish to pursue SVMC’s
are ready to leave the hospital. You Financial Assistance/Charity Care
are encouraged to speak with your and Discount Program. Please ask a
discharge planner or physician and Financial Counselor for more details.
share your concerns. You may also
need to contact Medicare, Medicaid,
or your insurance company.

If you are admitted under
observation status, you will receive

1P4APATTIPEPIAENATNTITIEGENGNUTUTIDIGGDEUUEIIDDEE

HIPAA

You have privacy rights under a federal law that protects your health
information. This law sets rules and limits on who can access your health
information. All hospital staff, pharmacies, nursing homes, and other
healthcare providers and their vendors must abide by these laws along
with health insurance companies and certain government programs that
pay for healthcare, such as Medicare and Medi-Cal (Medicaid).
Your personal health information is protected under this law, as well as any
information that is in your medical record, conversations your physician has
with nurses and others regarding your care, billing information, and any
information in our electronic medical record.
To make sure your health information is protected in a way that doesn’t
interfere with your healthcare, your information can be used and shared for
your treatment and care coordination among nursing staff, physicians, your
family or others you identify who are involved with your care, and given to
health insurance companies for claims reimbursement.
SVMC strives to respect the privacy of our patients and has put safeguards
in place to ensure we comply with privacy laws and regulations. If you
would like to get copies of your medical records you may utilize our Patient
Portal (found on our website) or you may visit our Health Information
Management Department.

SISEIERRRAAVVIEIEWWMMEEDDICICAALLCCEENNTTEERR 15

PATIENT’S RIGHTS AND
RESPONSIBILITIES

We encourage you and your family in terms you can understand.
to have a voice in your treatment You have the right to effective
plan and to speak openly with us. communication and to participate in
We support your rights to your own the development and implementation
safety and peace of mind by being of your plan of care. You have
well informed and giving you the the right to participate in ethical
opportunity to participate in your questions that arise in the course of
care. your care, including issues of conflict
resolution, withholding resuscitative
Because you are a partner in services, and forgoing or withdrawing
your healthcare, we want you to life-sustaining treatment.
know your rights as well as your
responsibilities during your stay with 5. Make decisions regarding
us. medical care, and receive as much
information about any proposed
PATIENT RIGHTS treatment or procedure as you
may need in order to give informed
You have the right to: consent or to refuse a course of
1. Considerate and respectful care, treatment. Except in emergencies,
and to be made comfortable. You this information shall include a
have the right to respect for your description of the procedure or
cultural, psychosocial, spiritual, treatment, the medically significant
and personal values, beliefs and risks involved, alternate courses of
preferences. treatment or non-treatment and the
risks involved in each, and the name
2. Have a family member (or other of the person who will carry out the
representative of your choosing) procedure or treatment.
and your own physician notified
promptly of your admission to the 6. Request or refuse treatment,
hospital. to the extent permitted by law.
However, you do not have the
3. Know the name of the licensed right to demand inappropriate or
health care practitioner acting within medically unnecessary treatment or
the scope of his or her professional services. You have the right to leave
licensure, who has primary the hospital even against the advice
responsibility for coordinating your of members of the medical staff, to
care, and the names and professional the extent permitted by law.
relationships of physicians and non-
physicians who will see you. 7. Be advised if the hospital/licensed
health care practitioner acting within
4. Receive information about your the scope of his or her professional
health status, diagnosis, prognosis, licensure proposes to engage in or
course of treatment, prospects for perform human experimentation
recovery and outcomes of care affecting your care or treatment.
(including unanticipated outcomes)

1P6APATTIPEPIAENATNTITIEGENGNUTUTIDIGGDEUUEIIDDEE

PATIENT’S RIGHTS AND
RESPONSIBILITIES

(Continued) leave prior to an examination and
when treatment issues are being
You have the right to refuse to discussed. Privacy curtains will be
participate in such research projects. used in semi-private rooms.

8. Reasonable responses to any 12. Confidential treatment of all
reasonable requests made for communications and records
service. pertaining to your care and stay
in the hospital. You will receive
9. Appropriate assessment a separate “Notice of Privacy
and management of your pain, Practices” that explains your privacy
information about pain, pain relief rights in detail and how we may use
measures and to participate in pain and disclose your protected health
management decisions. You may information.
request or reject the use of any or all
modalities to relieve pain, including 13. Receive care in a safe setting,
opiate medication, if you suffer from free from mental, physical, sexual
severe chronic intractable pain. The or verbal abuse and neglect,
doctor may refuse to prescribe the exploitation or harassment. You
opiate medication, but if so, must have the right to access protective
inform you that there are physicians and advocacy services including
who specialize in the treatment of notifying government agencies of
pain with methods that include the neglect or abuse.
use of opiates.
14. Be free from restraints and
10. Formulate advance directives. seclusion of any form used as
This includes designating a decision a means of coercion, discipline,
maker if you become incapable of convenience or retaliation by staff.
understanding a proposed treatment
or become unable to communicate 15. Reasonable continuity of care
your wishes regarding care. Hospital and to know in advance the time and
staff and practitioners who provide location of appointments as well as
care in the hospital shall comply with the identity of the persons providing
these directives. All patients’ rights the care.
apply to the person who has legal
responsibility to make decisions 16. Be informed by the physician,
regarding medical care on your or a delegate of the physician, of
behalf. continuing health care requirements
and options following discharge
11. Have personal privacy respected. from the hospital. You have the right
Case discussion, consultation, to be involved in the development
examination and treatment and implementation of your
are confidential and should be discharge plan. Upon your request,
conducted discreetly. You have a friend or family member may be
the right to be told the reason for provided this information also.
the presence of any individual.
You have the right to have visitors

SISEIERRRAAVVIEIEWWMMEEDDICICAALLCCEENNTTEERR 17

PATIENT’S RIGHTS AND
RESPONSIBILITIES

(Continued) who may visit. The method of that
consideration will comply with
17. Know which hospital rules and federal law and be disclosed in the
policies apply to your conduct while hospital policy on visitation. At a
a patient. minimum, the hospital shall include
any persons living in your household
18. Designate a support person as and any support person pursuant to
well as visitors of your choosing, if federal law.
you have decision-making capacity,
whether or not the visitor is related 20. Examine and receive an
by blood, marriage, or registered explanation of the hospital’s bill
domestic partner status, unless: regardless of the source of payment.

• No visitors are allowed.

• The facility reasonably 21. Exercise these rights without
determines that the presence of a regard to sex, economic status,
particular visitor would endanger educational background, race, color,
the health or safety of a patient, a religion, ancestry, national origin,
member of the health facility staff, sexual orientation, gender identity/
or other visitor to the health facility, expression, disability, medical
or would significantly disrupt the condition, marital status, registered
operations of the facility. domestic partner status, genetic
information, citizenship, primary
• You have told the health facility language, immigration status (except
staff that you no longer want a as required by federal law) or the
particular person to visit. source of payment for care.

However, a health facility may 22. File a grievance. If you want to
establish reasonable restrictions file a grievance with this hospital,
upon visitation, including restrictions you may do so by writing or by
upon the hours of visitation and calling:
number of visitors. The health facility
must inform you (or your support Sierra View District Hospital
person, where appropriate) of Director of Risk Management
your visitation rights, including any 465 W. Putnam Ave
clinical restrictions or limitations. Porterville, CA 93257
The health facility is not permitted (559) -791-3787
to restrict, limit, or otherwise deny
visitation privileges on the basis The grievance committee will
of race, color, national origin, review each grievance and provide
religion, sex, gender identity, sexual you with a written response within
orientation, or disability. seven days. The written response
will contain the name of a person
19. Have your wishes considered, if to contact at the hospital, the
you lack decision-making capacity, steps taken to investigate the
for the purposes of determining grievance, the results of the
grievance process, and the date

1P8APATTIPEPIAENATNTITIEGENGNUTUTIDIGGDEUUEIIDDEE

PATIENT’S RIGHTS AND
RESPONSIBILITIES

(Continued) hospitalization, and medications.

of completion of the grievance • Ask questions and become
process. Concerns regarding quality informed to make sure you
of care or premature discharge will understand the proposed procedures
also be referred to the appropriate or treatment plans.
Utilization and Quality Control Peer
Review Organization (PRO).

23. File a complaint with the • Participate in the agreed upon
California Department of Public treatment plan to ensure the best
Health regardless of whether you outcome.
use the hospital’s grievance process.
The California Department of Public • Be respectful of other patients, the
Health’s phone number and address staff, and hospital property.
is:
• Follow established SVMC rules and
California Department of Public regulations affecting patient care
Health Licensing & Certification and conduct.
4540 California Ave Suite 200
Bakersfield, CA 93309 • Understand how to continue
(661) 336-0543 or (866) 222-1903 your care after you leave SVMC,
including when and where to get
The Joint Commission further treatment and what you need
Division of Accreditation to do at home to help with your
Operations treatments.
Office of Quality Monitoring
One Renaissance Boulevard If you have any questions regarding
Oakbrook Terrace, IL 60181 these Patient Responsibilities, please
Toll Free Phone 1 (800) 994-6610 contact:
Fax (630) 792-5636
E-mail: [email protected] SVMC Risk Management Department
at extension 6191
Health Services Advisory Group,
Inc. These Patient Rights combine Title 22
Atten: Beneficiary Protection and other California laws, The Joint
700 N Brand Boulevard, Suite 370 Commission and Medicare Conditions
Glendale, CA 91203 of Participation requirements.
1-800-841-1602 or 1-800-881-5980

As a patient at Sierra View Medical
Center (SVMC), you have the
following responsibilities:
• Provide your caregivers with
complete and accurate information
about your illness, including
information about past illnesses,

SISEIERRRAAVVIEIEWWMMEEDDICICAALLCCEENNTTEERR 19

WHY WE ARE THE RIGHT
CHOICE FOR YOUR CARE

Sierra View Medical Center is a chamber therapy. The hospitals
167-bed, full-service acute care pediatrics program is operated
hospital situated in the foothills of in partnership with Children’s
the Sierra Nevada mountain range. Hospital Central California and the
The hospital, though located in hospital maintains a partnership
Porterville, California, serves the with the USC Keck School of
entire Southern Sequoia region Medicine which has received local
of California’s Central Valley and recognition for their outpatient
is the pre-eminent health care Urology clinic.
provider in the area.
In addition to our medical staff the
Founded in 1958, the hospital hospital is supported by full time
has grown extensively in various hospitalists and intensivists.
areas from campus size to level of
quality care and services provided Sierra View Medical Center is
to Central Valley residents. Today, also home to the Roger S. Good
Sierra View Medical Center is a Cancer Treatment Center, which
proud Baby-Friendly Designated is one of eight sites selected by
hospital and Pioneer in Quality™ the University of California Los
organization. Its facility has also Angeles to conduct clinical trials in
earned The Joint Commission’s oncology.
Gold Seal of Approval for
demonstrating compliance with As the need for quality, relevant
The Joint Commission’s national and accessible health care
standards for quality healthcare grows in the United States, so
and safety. does the demand for talented
and compassionate primary
Through our expert care team, care providers and health care
cutting edge medical technology, professionals. Sierra View
state-of-the-art equipment, and Medical Center is committed
facilities, Sierra View is able to to strengthening the primary
provide excellent health care and preventive care workforce
services in a compassionate in the region, ensuring that the
environment. We offer a wide next generation of health care
range of services that include a professionals has the competence
Cardiac Catheterization Laboratory and sensitivity that the community
and an Urgent Care. needs.

Sierra View offers innovative For a complete list of Sierra View
treatment at their Wound Healing medical services, please visit www.
Center which is operated in sierra-view.com.
partnership with Healogics.
The Wound Healing Center is
equipped with hyperbaric oxygen

20 PPAATTIIEENNTTGGUUIIDDEE



WHY WE ARE THE RIGHT
CHOICE FOR YOUR CARE

GUEST SERVICES Smoking
For everyone’s health, safety, and
The Café comfort, Sierra View Medical Center
Location: Main floor is a non-smoking facility. Smoking
Beverages and prepared foods and/or use of any tobacco product
available 6:30 a.m.-8:00 p.m. is not permitted in the hospital or
Breakfast: 6:30 a.m. – 9:30 a.m. on hospital grounds.
Lunch: 11:00 a.m. – 2:00 p.m.
Dinner: 5:00 p.m. – 7:00 p.m. Wi-Fi
All visitors are welcome to dine in All patients and visitors are
the Café. welcome to free Wi-Fi throughout
our hospital. Please use the Guest
Coffee Corner Services Wi-Fi link.
Location: Main floor across from
The Café. Visiting Hours
Hours: Monday-Friday 6:30 a.m.- In order to promote a healing
4:00 p.m. environment for our patients,
Enjoy a variety of coffee and tea SVMC does not have restricted
selections. visitation hours for most areas of
the hospital. The patient care team
Gift Shop may restrict visitation, based on
Location: Main floor by the main the needs of the patient. The main
entrance. entrance hours are 6:00 a.m.-
Hours: Monday – Saturday 9:00 p.m. Visitors may enter the
10:00 a.m. – 4:00 p.m. hospital through the emergency
Our gift shop is staffed by our room entrance between the hours
volunteers and carries a variety of 9:00 p.m. and 6:00 a.m.
of cards, gifts, candies, and
flowers. Quiet Hours
Our hospital observes quiet time
Vending Machines between the hours of 9 p.m. and
Location: Vending Machines are 6 a.m. During your visit, please
located on the 2nd and 4th floors help us maintain a quiet, healing
of the main hospital. environment to allow our patients
Offering a variety of sandwiches, to rest.
snacks, and beverages.
TV
Public Restrooms Each patient room has a television.
For everyone’s health and Please be considerate of others
safety, we ask that visitors not by keeping the volume down.
use patient restrooms. Public Closed captioning is available for
restrooms are located throughout the hearing-impaired. Any staff
the hospital. Please ask hospital member will be happy to assist
staff to direct you to the nearest you if you have questions about
one. using your TV.

2P2APATTIPEPIAENATNTITIEGENGNUTUTIDIGGDEUUEIIDDEE

WHY WE ARE THE RIGHT
CHOICE FOR YOUR CARE

(Continued) Personal Belongings and Valuables
The hospital is not responsible for
ATM lost, stolen, or damaged personal
A Bank of the Sierra ATM is property kept in your possession.
located on the main floor next to If you have valuables such as
the Coffee Corner. jewelry, cash, or credit cards,
please give them to a relative or
Flowers friend for safekeeping. If an item
Flowers from local florists are kept in your possession becomes
delivered to patient rooms by our lost, please let your nurse know
hospital volunteers. Flowers are and they will make a report for
also available for purchase in our you with our security department.
Gift Shop. Please note that flowers Every effort will be made to locate
are not allowed in the Intensive your item(s) for you. For lost and
Care Unit (ICU). No latex balloons found, please contact our security
are allowed in the hospital due to department at 559-784-1110.
patient safety and allergies.
Cashiers
Facility Map If you have questions regarding
Our interactive electronic facility your bill or would like to make
map is located on the main floor a payment, you may visit our
next to the information desk. Cashiers located on the first floor
Please see pages 70-71. next to the Gift Shop. They are
available from 8 a.m. - 4:30 p.m.
Fire Safety Monday - Friday. If the Cashiers’
We periodically conduct fire drills. office is closed, you may also
If you should hear an alarm, please make your payment by check at
stay where you are. In an actual the Information Desk.
emergency hospital staff will
direct you to the nearest exit.

Financial Counselors
If you are seeking
assistance for health
coverage or interested
in our Charity Care
program, you may visit
one of our Financial
Counselors. They are
located in the Patient
Registration office in
the main lobby.

For additional
information, please visit
www.sierra-view.com

SISEIERRRAAVVIEIEWWMMEEDDICICAALLCCEENNTTEERR 23

SERVING YOUR COMMUNICATION
& LANGUAGE NEEDS

To ensure we are meeting the Participate in Your Care:
needs of our diverse patient Participate in all decisions about
population, SVMC provides free your treatment and know what is
interpretation services. Please ask happening every step of the way,
any caregiver for assistance with from admission through discharge.
any special communication needs. You are the center of your
healthcare team.
Take Charge of Your Care
Speak Up: Ask questions and voice Rapid Response Team
concerns. If you don’t understand, During your stay, you have access
ask again. It is your body, and you to a special service called the Rapid
have the right to know. Response Team. Anyone can dial
55 from any bedside phone when
Pay Attention: Verify that you are a patient is in distress or their
getting the right treatments and condition is worsening before a
medicines from the right hospital potential medical emergency. Our
staff/healthcare professional. Do specially-trained team is ready to
not assume anything. help in these situations.

Educate Yourself: Learn about When a family member or staff
your medical condition, tests, and member should call Rapid
treatment options so you know Response:
why following your care plan is so
important. • Change in appearance

Ask: Ask a trusted family member • Can’t catch breath or breathe
or friend to be your advocate. normally

Know Your Medications: • Change in mental status or level
Understand what your medicines of consciousness
treat, why you need them,
and how to take them for the • Anytime you are worried
best results. A pharmacist or something might be wrong
your physician can answer any
medication questions you might • Any change in the patient’s
have. condition that needs immediate
attention and a caregiver is not
Utilize Your Resources: Your team immediately available, or if you
of caregivers will make sure you continue to have serious concerns
have resources and educational after speaking with the healthcare
tools available for you. If you do team
not understand what is being
given to you, make sure to ask the Before You Leave The Hospital
person to explain it to you in terms Make sure you consider the
you can understand. following:

• Transportation after discharge

2P4APATTIPEPIAENATNTITIEGENGNUTUTIDIGGDEUUEIIDDEE

SERVING YOUR COMMUNICATION
& LANGUAGE NEEDS

(Continued) more information before you are
discharged.
• Personal Care: bathing, eating,
dressing, or assistance to the *Please note: Medicare will only
restroom cover the cost if you use an
approved supplier.
• Home Care: cooking, cleaning,
laundry, shopping

• Healthcare: taking your Medication/Prescription Plan
medicines, doctor’s appointments, Before you are discharged, your
physical therapy, wound care, nurse will review all of your new
injections (shots), and medical and former prescriptions, over-the-
equipment counter medications, vitamins, and
supplements. Please ask questions
Our Care Management team is to make sure you know why, how,
here to help with any of the above and when to take each one. Before
considerations for your continued leaving the hospital, have a plan
care after you leave the hospital as to get your prescriptions filled.
well as other support groups. Most prescriptions can be directly
faxed from the hospital to your
Do you need Medical Equipment? pharmacy so that they are ready for
If you need medical equipment you once you are discharged. (See
(walker, wheelchair, hospital bed, phone directory on page 6 for local
oxygen, etc.), please speak with pharmacies).
your nurse or care manager for

SISEIERRRAAVVIEIEWWMMEEDDICICAALLCCEENNTTEERR 25

For more inquires, call us now:

First Location: Second Location:
406 W Putnam Ave. 1270 W Henderson Ave.
Porterville, CA 93257 Porterville, CA 93257
Phone: 559-793-4410 Phone: 559-615-1560

WELCOME TO P rterville pharmacy

Provider of Quality Medicine and Supplies

P rterville pharmacy is a local, independent pharmacy

conveniently located across the street from Sierra View Hospital
on Putnam Ave in Porterville. We make a point to understand
the health needs of you and your family and pride ourselves on
personalizing our care to meet your health care needs.

Leave Your Medication Needs to Us

At P rterville pharmacy, your satisfaction is our priority. We

make it a point to deliver exceptional services and high-quality
products every time you come visit us.

Rest assured that we will remain your primary dependable
pharmacy for first-rate medicine and supplies.

W. Putnam Ave.

N. Jaye St.

W. Henderson Ave. N. Prospect St.

PAPATTIEIENNTTGGUUIDIDEE

SERVING YOUR COMMUNICATION
& LANGUAGE NEEDS

(Continued) listening, encouragement, prayer,
communion, and other religious
Spiritual Care resources. They represent Catholic,
Our Chaplaincy services staff and Protestant, and other religious
volunteers are available to provide traditions.
spiritual, religious, and emotional
support during your hospital stay.

Our Chaplain and Chaplain’s Clergy Volunteers are on call to
assistants are present from 7a.m. to provide spiritual care and comfort
7 p.m. Monday through Friday and for emergencies after hours. They
there is an on call Chaplain available are local deacons and pastors
for your needs at other times, with special training to respond to
including nights and weekends. urgent needs.

Our Chapel and Meditation Garden No One Dies Alone (NODA)
are open for you and your family 24 Volunteers provide companionship
hours a day for prayer, rest, or quiet and comfort to patients who are
meditation. They are located on the expected to pass away within a few
first floor north of the main lobby days and whose family are unable
area. You are always welcome. to be with them during this time.

In your admission folder you will find Chaplain Staff are available
a brochure describing all services between 7a.m. and 7p.m. on
and resources that are provided weekdays by calling extension 3785
through Chaplaincy services, or 3769 on a hospital phone or by
including free Bibles and children’s dialing 0 for the hospital operator.
books in English and Spanish. After hours, you may also ask your
nurse to contact us.
Chaplaincy Volunteer* Services
include: *Please note: All Chaplaincy
Spiritual Care Volunteers provide Services Volunteers wear an
weekday visits to patients official Sierra View Medical Center
according to the patient’s Volunteer Badge.
religious beliefs, and can provide

SISEIERRRAAVVIEIEWWMMEEDDICICAALLCCEENNTTEERR 27

SIERRA VIEW CHANNEL LIST

CHANNEL AFFILIATE CHANNEL AFFILIATE
2 UNIVISION 23 NAT GEOGRAPHIC
3 ABC 24 HISTORY
4 NBC 25 ANIMAL PLANET
5 CBS 26 FREEFORM
6 FOX 28 NICKELODEON
7 PBS 29 DISNEY
8 TELEMUNDO 31 HALLMARK MOVIES
9 UNIMAS 32 HGTV
10 CNN 33 TRAVEL
11 FOX NEWS 34 TWC
12 MSNBC 35 AMC
13 HLN 39 BRAVO
14 TNT 41 PARAMOUNT
15 TBS 43 FX
16 LIFETIME 44 VELOCITY
17 TLC 45 NBC SPORTS
18 FOOD 46 FOX SPORTS 1
20 A&E 47 NFL
21 USA 48 ESPN
22 DISCOVERY 49 ESPN2

The Sierra View Urology Clinic in Porterville
proudly serves south valley communities in
a liation with Keck Medicine of USC, an
internationally-recognized leader in
urologic diagnosis and treatment.
Areas of care include: urinary problems,
kidney stone prevention, management
and metabolic evaluation, cancer surgery
(prostate, bladder, kidney), male infertility
and erectile dysfunction.

28 PPAATTIIEENNTTGGUUIIDDEE

Gaurang S. Pandya, MD is proud
to announce an addition to his
30 year practice:
Tejal Pandya, MD has joined our
Porterville location to serve
the families of our community.

We provide a variety of services to patients of all ages.
Our dedicated physicians are always adding
new and modern treatments.

If you don’t see something you need listed here, call us!
Let us know how we can help you.

freedommedgroup.com

Acid Reflux & GERD • Varicose Veins
Breast disease & Breast Cancer • Hernias
Thyroid nodules & disorders • Upper endoscopy (EGD)
Colon Cancer & Screening Colonoscopy
Anorectal disorders: fistula, infection, fissure, incontinence

Gallstones & Gallbladder disease

Gaurang S. Pandya, MD

555 W. Putnam Ave., Porterville, CA 93257
559-782-8533

WORD SEARCH

1 Our nursing staff ensures each patient is treated with courtesy and
respect

2 Our doctors speak to our patients in a way that they understand

3 Our healthcare providers want to understand and listen carefully
to your needs

4 Be sure to use your call button for assistance at your bedside
anytime

5 Our housekeepers will be visiting your room to ensure a clean and
safe environment

6 A quiet setting ensures a restful sleep during your hospital stay

7 Our staff is here to help when your using the restroom or using the
bedpan

8 Our staff will do everything they can to control your pain during
your stay

9 You may be prescribed new medications you’ve not taken before
during your stay

10 Our hospital staff explains new medications and any side effects
before you take them

11 Our team of healthcare providers want to make sure you have the
help you need before leaving the hospital

12 Always keep information in writing about what symptoms or
health problems to look out for after you leave the hospital

3P0APATTIPEPIAENATNTITIEGENGNUTUTIDIGGDEUUEIIDDEE

WORD SEARCH

CUNDE RS T ANDT A
F QR T Z X K I S GNK B
E X P L AI NS DR OHN
T ML L AK F T P MI OF
DZ P AI NJ I X OT UH
V R GOP S K UC OAS X
AE MDQU T L H R ME U
DS K T NL QE UT R K S
S P OB UT T ONS OE M
L E AVI NGF ZE F E H
X C Z K P AJ NOR NP K
B T S HL T DGQUI E T
E DUI K OF UJ E VR X
S ME DI C AT I ONS R

DAN BLAZAR

PATIENT EXPERIENCE OFFICER

E: [email protected]
O: 559.791.4767 | F: 559.791.3818
C: 559.788.9272
VISIT US at www.sierra-view.com

SISEIERRRAAVVIEIEWWMMEEDDICICAALLCCEENNTTEERR 31

MEET OUR COMMUNITY
HEALTHCARE PROVIDERS

Caring for our community extends beyond providing services; SVMC aims
to heal by being Your Health Partner for Life providing compassionate,
empathetic, caring Physicians who will ensure that your care experience
exceeds your expectation.

SForuotmh VLaltloeyRV:aAsbcudlualr'RsatheammanofHsaumrgdeoi,nMs D •FLroamML toaRr: AMbdual Rcakhm,aMn HDamd•i,MMDa•tLtaMhaer MwacCk, MaDm• MpabttheewllC,aMmpbDell,•MOD •mOmaarr AAraimra, MimD , MD

We provide comprehensive care for all types of vascular issues.have a combined experience of more than We provide comprehensive care for all types of vascular issues.
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•
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South Valley Vascular Cal•l fUthloetrabrlsoooaudnvcde:sostoenlesxvsaimsuibinlleet.thaetaritoeriens atndovdeinas oyf !the5le5gs9. W.6e a2ls5o p.e4rfo1rm18ultrasounds for
BASS MEDICAL GROUP
www.southvalleyvascular.com pVatiisenatsliwaith• cParootridtaertrervy idlilseeas•eH, aoartnicfaonerudrys•mFs,raendsnpaotients on dialysis.

32 PPAATTIIEENNTTGGUUIIDDEE

WE TREAT YOUR FEET

SERVICES THAT ARE OFFERED
IN THE OFFICE

• Diabetic shoes and diabetic inserts
• Stem cell injections (Aminofix)
• Nerve conduction testing
• Doppler vascular testing
• Various types of wound grafts
• Advanced wound healing technologies
• Fracture treatments (casting and surgery)
• Clinical trials for wounds
• In house pathology lab
• PRP injections
• Ultrasound/ ultrasound injections
• Custom orthotics with laser casting
• Custom braces (athletic, diabetic or

other disease processes)
• Cellutome skin grafting
• In office minimally invasive surgery
• Nail care and treatments for nail pathology

(fungus or skin diseases)
• Nerve injections

4 LOCATIONS TO SERVE YOU!

448 W. Putnam 951 E. Merrit Ave. 1519 Garces Hwy., Ste 107 110 New Stine Road
Porterville, CA 93257 Tulare, CA 93274 Delano, CA 93215 Bakersfield, CA 93309

559.784.3118 559.784.3118 661.725.1664 661.832.1666

DR. HAWKINS DR. PASABOC DR. BROWN DR. TEELA DR. NIETO DR. SUH
DPM, CWS, UGM, DPM, DABMSP DPM DPM DPM DPM
FACLES, FACCWS

HANY NASR, MD BILL BARRETO, M.D.
PAIN MANAGEMENT + SPINE + REHAB
PAIN MANAGEMENT + SPINE + REHABAfter receiving his medical edu- Dr. Barreto is double board certified in
cation from one of the oldest and Physical Medicine and Rehabilitation
most renowned medical schools, (PM&R) as well as Pain Medicine. He
Kasr El-Aini Faculty of Medicine, attended medical school at Loma Lin-
Cairo Egypt, Dr. Nasr then contin- da University, in southern California.
ued on his residency and double Drawn by their focus on whole per-
fellowships in the US, during which son care and an exceptional learning
time he published multiple papers. environment, Dr. Barreto remained at
He completed a preliminary year Loma Linda for Residency in PM&R
of surgical residency then a prima- and for Fellowship training in Pain
ry residency at SUNY Stony Book Management. After completing Resi-
in New York, where he was elected dency and Fellowship, he accepted an
Chief Resident. Next, he went on to academic position at the Loma Linda
finish the first of two fellowships in VA Hospital, affording him the oppor-
spine intervention at Cedars-Sinai tunity to teach PM&R Residents and
Medical Center Institute for Spinal Pain Fellows the intricacies of treating
Disorders in Los Angeles, Califor- chronic painful conditions. Dr. Barreto
nia. That was followed by a second holds a Bachelors degree in Psychol-
fellowship in Pain Management at ogy, which continues to be an invalu-
the University of Pittsburgh Medical able asset when assisting people with
Center Department of Anesthesia in the many psychological challenges
Pittsburgh, Pennsylvania. Dr. Nasr that accompany chronic pain. Having
is double board-certified with the worked as a medical director and CEO
American Board of Physical Medi- of various peer review companies, Dr.
cine and Rehabilitation with a board Barreto is proficient at navigating the
subspecialty in Pain Medicine. After tumultuous landscape of our current
finishing his second fellowship, Dr. insurance systems. After working in
Nasr and his family now reside in Orange County for nine years, he is
Visialia, California. His hobbies in- excited to be back in Central Califor-
clude restoring muscle cars, playing nia, where he originally grew up. In his
squash, and playing golf. free time, Dr. Barreto enjoys traveling,
mountain biking, and spending time
with family.

VISALIA 2V0IS1AEL.INAoble Ave., Visalia, CA
201 E. Noble Ave., Visalia, CA (559) 627-6500
(559) 627-6500 www.stgeorgespine.com
www.stgeorgespine.com
PORTERVILLE
PORTERVILLE 76 N. D St., Ste A, Porterville, CA
76 N. D St., Ste A, Porterville, CA (559) 782-8400
(559) 782-8400



Key Medical Group is part of the
Integrated Delivery Network known

as Sequoia Integrated Health.

Partners, caring for You.

What is Key Medical Group?
Key Medical Group is an Independent
Physician Association (IPA) of primary care
doctors and specialists who work together
to provide excellent healthcare to our
members. Key Medical Group is owned by
local primary care providers and specialists
within Tulare & Kings County.
Key Manages your participating Medicare
Advantage Plan and Commercial HMO
plans. That means we are the local Tulare
and Kings County team here to help
coordinate your care. Give us a call at
(559) 802-1991. We are here to assist you.

How many Primary Care Maria Perez-Cunanan-FM* Health Coaches
Providers are in our Lalitha Reddy –PD Inpatient Case Managers
network? Ravi Reddy-IM Department Assistants
140 Ramon Resa – PD
Maria Rusch-PD Pharmacy Team Members
How many Specialists are Antonio Sanchez –FM Clinical Pharmacists
in our network? Rajeswari Sidharaju-PD Pharmacy Tech
399 Jaisimarain Sidhu-FM
Jasvir Sidhu-FM What can our staff assist
Porterville Primary Care Oscar Velasco-FM* with?
Providers: Nirupama Vemuri-IM • Care Coordination
Poonam Buttan-PD Kalpathy Venkatesan-IM • Referrals/Authorizations
Vinay Buttan-IM Suneel Wadhwani-FM • Medical Needs
Francis Cunanan-FM *Closed to new members • Pharmaceutical Needs
Antonio Durazo – FM • Social Needs
Andrea Espinosa –FM* Our Clinical Department • High Cost Medications
Oscar Hernandez,-FM Staff consists of: • Diabetes Management
Rakesh Jindal-IM Medical Director • COPD Management
Erick Madrigal-FM Registered Nurse Case • Heart Failure Management
Ramonchito Menor-IM
Luis Ontiveros-FM Managers
Mary Pagulayan-Sy-IM Social Workers

Helpful Resources

Key Medical Group, Inc.
Phone: 559-802-1991,559-735-3892
Fax: 559-334-0112
www.keymedical.org
Medicare Advantage Carriers Accepted: Humana
Commercial Carriers Accepted: Blue Shield HMO,
Anthem Blue Cross HMO, UnitedHealthcare HMO
and Health Net HMO

Keeping your kids close to home

More than 65 years ago, our founding mothers had a dream
to create a dedicated children’s hospital. Valley Children's has
flourished ever since, becoming one of the largest pediatric
healthcare networks in the nation. We are Central California’s
only high-quality, comprehensive healthcare provider focused
exclusively on children from before birth to age 21 and for
those with complex medical needs into adulthood.
We recognize that we cannot continually improve the health
and wellbeing of children alone, which is why we are proud to
partner with Saint Agnes Medical Center. We believe that by
working together, we can truly make a di erence in the lives
of children and provide access to care closer to home.

Futures Worth Fighting For.

TAYA THAYAPRAN, SHASHI GANTI, MD
MD, FACC
CARDIOLOGY
OPHTHALMOLOGY Dr. Shashi Ganti is an American Board
Dr. Thayapran, MD, FACC, is a Certified Fellowship trained Retina Spe-
board certified cardiologist with cialist with special interest in treating Di-
special interest in coronary and pe- abetic Retinopathy and Macular Degen-
ripheral vascular diseases. He is a eration. He is also Fellowship trained in
fellow of the American College of Corneal Surgery and Premium Intra-oc-
Cardiology. He completed his cardi- ular Lens Implantation. He is a fellow of
ology fellowship at Nassau Univer- the American Academy of Ophthalmol-
sity Medical Center in East Mead- ogy (AAO), American Society of Retina
ow, New York. His special interests Specialists (ASRS), member of Ameri-
include complex coronary and pe- can Cataract and Refractive Surgery
ripheral vascular interventions. and Association for Research in Vision
Coronary angioplasty while a pa- and Ophthalmology (ARVO), where he
tient is having a heart attack saves served as Continuing Medical Educa-
lives. Peripheral angioplasty for tion Committee Member at ARVO.
a patient with poor leg circulation Currently, he is a Principal Investigator
saves limbs. Dr. Thayapran has for Diabetic Retinopathy Clinical Re-
extensively trained in cardiac and search (DRCR.net) at National Eye In-
vascular interventions. He per- stitute (NEI), National Institute of Health
forms thesse procedures in Sier- (NIH) funded program and is actively
ra View Medical Center, Kaweah engaged in Clinical Trials for early treat-
Delta Medical Center, and in his ment of Diabetic Retinopathy, Macular
outpatient lab in Porterville. He has Degeneration and exploring newer mo-
oupatient offices in Porterville and dalities of treatment.
Visalia. After graduating with honors from
Andhra Medical College in India, he
Taya Thayapran, M.D., F.A.C.C. received Internal Medicine training at
State University of New York, Stony
Specialized in Brook, NY. He subsequently completed
Interventional Cardiology Residency training in Ophthalmology at
Peripheral Vascular Disease John’s Stroger County Hospital at Cook
PORTERVILLE County Chicago, IL with Fellowship
240 N. Porter Rd. training in Retinal Disease and Surgery
Porterville, CA 93257 at Mount Sinai, NY and Corneal Surgery
(559) 793-2677 at University of Rochester, NY.
VISALIA He is married with wife and two children.
100 Willow Plaza, Suite 302 In his spare time, he enjoys classical
Visalia, CA 93291 music and playing tennis.
(559) 635-2800
CalRetinaMD Ophthalmic
Consultants
(559) 783-2700
557 W. Morton Ave.
Porterville, CA 93257
www. calretinamd.com

HOW TO GET STARTED CHOOSING YOUR AFTERCARE SERVICES

INSTRUCTIONS

1. VISIT
“SVMCDISCHARGE.ORG”
2. SELECT A CATEGORY
3. VIEW LISTINGS
4. MAKE A CHOICE

DENICE M. BATES, RN, CCM

MANAGER OF CARE MANAGEMENT

E: [email protected]
O: 559.788.6084 | F: 559.791.3818
M: 559.791.3884 | C: 559.920.2826
VISIT US at www.sierra-view.com

PLACEMENT AT A CONVALESCENT HOME
ONCE YOU HAVE BEEN DISCHARGED

IF YOU ARE DISCHARGED FROM THE HOSPITAL AND
RETURN HOME AND DISCOVER IT IS TOO DIFFICULT FOR
YOU TO MANAGE, YOU MAY BE ELIGIBLE TO GO TO A
SKILLED NURSING FACILITY OR CONVALESCENT HOME,
STRAIGHT FROM HOME.
IF YOUR HOSPITAL DISCHARGE WAS WITHIN THE LAST
30 DAYS, AND YOU WERE IN THE HOSPITAL 3 NIGHTS OR
MORE, PLEASE CONTACT A HOSPITAL CASE MANAGER
AND THEY WILL REVIEW YOUR MEDICAL RECORDS TO
SEE IF YOU HAD A QUALIFYING STAY WHEN YOU WERE
IN THE HOSPITAL.

HOW TO CHOOSE A SKILLED
NURSING OR REHAB FACILITY

Skilled Nursing Facilities are licensed
by the Department of Health Services
and have to meet the inspection and
regulation requirements.

After a major surgery or treatment at
a hospital for an illness

Some conditions that require a Factors To Consider When Choosing
transfer to a skilled nursing facility or A Nursing Care Facility
rehab include: • Check for licenses and certification
• Stroke or brain injuries to provide Medicare coverage

• Knee or leg surgeries • Location of the facility

• Joint replacement surgeries for • Number of specialists, their
hip, shoulder or knee qualifications and expertise

• Other medical conditions including • The kind of services provided by
Alzheimer’s or Parkinson’s the facility

Any illness that leads to loss of • Check for cleanliness of the
mobility or surgery related care that surroundings, linen and other
cannot be managed at home can equipment
lead to a transfer to a skilled nursing
facility. When illnesses have a long • Ask if food is provided according
recovery period and the patient to the dietary requirements
does not have help at home or
certain chronic conditions including • Check if the facility has a quality
breathing problems can also assurance program and protocols in
necessitate the use of rehab facilities. place

Skilled Nursing Facilities involve • See if the facility has well
trained specialists who can assist maintained rooms with all amenities
in rehabilitating the patient. Some
services include • Check if the facility is focused on
• Wound care, dressing and getting patients back on their feet
medicine management as soon as possible

• Physiotherapy to strengthen The best Skilled Nursing Facility is
muscles and aid in regaining one which helps you get back to
mobility. Certain brain injuries your normal routines as quickly and
require relearning activities like comfortably as possible.
climbing, walking, sitting or eating

• Occupational therapy

• Specialized therapists to assist in
problems with speech or swallowing

40 PPAATTIIEENNTTGGUUIIDDEE

Physical, Occupational, and Speech Therapy
Cardiac Recovery • Diabetic Management Program

Wound Care • Community Re-Entry Training
High Medical Presence Model • Pulmonary Program
Orthopedic-Fracture Recovery • Pain Management

Stroke (CRA) Recovery Program
Contractive Management

Continence Improvement Program
Strength Training and Fall Management
Patient and Family Training and Education

Unlock Your Full Potential

1011 W. Tulare Rd. | Lindsay, CA • (559) 562-0055

S I E R R A VA L L E Y

REHAB CENTER

Our focus is to provide quality short-term care.

• Physical Therapy • Occupational Therapy • Speech Therapy • Respite Care
• 24 Hour Skilled Nursing Care • Certified Wound Consultant • Nutritional Services

• Treatment Modalities • Intravenous Therapy • Respiratory Care
• Short and Long Term Care • Restorative Nursing Program

559-784-7375

301 West Putnam Ave. • Porterville, CA 93257

Let’s Get Moving Your Experience Matters Quality Care Team

S I E R R A VA L L E Y

REHAB CENTER

Serving Our Community & Residents of Porterville.

• All beds are Medicare and Medi-Cal certified • RNs are on duty and onsite 24 hours/day
• The rehabilitation department provides Physical, Occupational and Speech Therapies

• Admissions can be processed 24/7 • Cable TV • All rooms have electric high/low beds

559-784-7375

301 West Putnam Ave. • Porterville, CA 93257

A Place for Healing Here to Serve Join Us!

Your Best
Way Home.

Rehabilitation after being in the hospital.

When you need post hospital rehabilitation care…you have a choice!
Make the best choice and choose to
get your rehabilitation care with us.
Newly remodeled with the largest
therapy gym in the area.
Tell your case manager you want to
come to Sequoia Transitional Care
for your rehabilitation

350 N Villa St, Porterville, CA 93257 • (559) 784-6644
www.sequoiatc.com

Our Family, 661 W. Poplar Ave
Dedicated to Yours. Porterville, CA 93257

• Our newly renovated, 62 bed Skilled Nursing 559-784-8371
Facility is the smallest in town, offering the
best personalized care available. Come and tour today!
• We feature a spacious, state-of-the-art www.gatewaypostacute.com
rehabilitation room staffed with exceptional
therapists offering Physical, Occupational,
and Speech Therapies.
• Beautiful Private and Semi-Private rooms
available!
• Let our highly trained, compassionate staff
care for your loved ones as we would our own.

Distinct Part
Skilled Nursing Facility

Sierra View Medical Center
provides specialized and
compassionate care to those
who are in need of Skilled
and Subacute services.

Our patients no longer need Our interdisciplinary team consists of:
acute hospital care but still
require a high level of - Physician - Respiratory Therapy
support. This is rendered - Nursing Sta - Occupational Therapy
by our genuinely caring - Physical Therapy - Speech Therapy
team in a warm, pleasant - Infection Control - Registered Dietician
environment that features - Social Services - Activity Coordinator
the comfort of home.

(559) 788-6048 | sierra-view.com

DP/SNF

SERVICES OF A
HOME HEALTH AGENCY

Sometimes recovery after a authorized this type of care.
surgery or an illness may take more
time and may need the services The agency employs skilled,
of a skilled nurse. A prolonged registered nurses and physicians
stay at a nursing home or hospital who monitor the patient’s health
based care can be expensive in the and also maintain their clinical
long term. record.

A more affordable alternative is to Home health agencies provide a
continue to recover at home with range of health care assistance
the help of registered and licensed including:
healthcare practitioners. • Monitoring of vital parameters

Home health agencies offer skilled such as blood pressure, blood
nursing care for people who are sugar, heart rate
home-bound and require long
term healthcare assistance and • Care for pressure ulcers, surgical
monitoring. wound dressing

Home Health Agency (HHA) meets • Nutrition therapies including tube
the regulations set by the state and feeding or intravenous support
federal agencies. The agency can
be a not-for-profit organization, • Administering other medications
a public or private, or for profit and injections prescribed by the
agency. The HHAs are engaged in doctor
providing skilled nursing services
and speech, physical and other • Patient education
therapies.
• Monitoring of unstable health
Medicare covers home based conditions
care, provided your doctor has
• Act as care coordinators by
communicating with doctors and
other healthcare providers

44 PPAATTIIEENNTTGGUUIIDDEE

Home Health Care from
People You Can Trust!

• Local Porterville Office since

2003

• Experienced Local Staff
• Medicare Part A covers Optimal

Home Health 100%

• Local Nursing and Therapy Care

direct to your door

559.782.7670

661 N Prospect • Porterville, CA 93257
Optimalcares.com

PALLIATIVE AND HOSPICE CARE

Hospice care involves providing • Emotional support
compassionate end of life care to
a person, not expected to live for • Spiritual counseling to deal with
six months or less. The focus of faith and death
hospice care is providing maximum
care and comfort to the patient in • Support for the family on caring
the last phase of life. for the patient

Hospice care begins when the • Provision of special therapies as
physician and the family make required including physiotherapy,
the decision to stop the curative speech and swallowing
treatment for an incurable
condition. • Arranging meetings with the
family to explain the condition
The care can be provided at home
or at a hospice center. • Bereavement counseling for
family
Hospice care is managed by an
interdisciplinary team that usually • Inpatient facilities if required
involves: when the symptoms cannot be
• Family or personal physician managed at home

• Hospice physician • Coordination of care by all
providers
• Social workers
How Is Hospice Different From
• Home health aides Palliative Care?
Hospice care is end of life care that
• Therapists including is focused on providing maximum
psychotherapists, occupational or comfort when the patient’s illness
speech therapists as needed cannot be cured. Hospice care is
also given when the patient or the
• Clergy or spiritual counselor family have chosen not to pursue
treatment either because of lack of
The range of services provided by benefits or side effects.
the hospice team include:
• Management of symptoms Palliative care refers to treatment
that can be both curative and
• Pain management management of symptoms. The
illness in palliative care may not be
terminal and the care can be given
at any point during the treatment.

Hospice care is covered under
Medicare and a certification by a
physician as to the life expectancy
being less than six months is
required. Palliative care is covered
by private insurance or by charity.

46 PPAATTIIEENNTTGGUUIIDDEE

Caring Support...
When it Matters Most

• Preserve as much independence,

comfort and dignity as possible

• Help loved ones focus on living.
• Provide care in the comfort of

home, an assisted living or
nursing home.

Because Home Is Where
You Want To Be.

559.741.7220

Watch Our Educational Video Online at
www.OptimalCares.com

INTRODUCCIÓN

Quiero darle la bienvenida
personalmente a Centro Médico
Sierra View. Habiendo estado con la
organización desde 1990, es mi honor
y privilegio para ahora servir como
Presidenta y CEO, pasar cada día con
un equipo dedicado y excepcional. Si
usted es un paciente o un visitante,
nuestro compromiso en Sierra View
es proporcionarle atención médica de
alta calidad. Entregado por compasivo,
altamente profesionales calificados que
usan lo mejor en tecnología médica,
cada paciente, cada vez.
Desde que abrimos nuestras puertas en 1958, hemos crecido mucho
desde nuestro tamaño a nuestro nivel de atención y servicios de calidad
que somos capaces de proporcionar nuestra comunidad. Hoy en día,
Centro Médico Sierra View es un orgullo hospital designado para bebés
y organización de Pioneer in Quality ™. Nuestras instalaciones también
han ganado el Sello de Oro de la Comisión Conjunta Aprobación para
demostrar el cumplimiento de los requisitos de la Comisión Conjunta
estándares nacionales de calidad en salud y seguridad.
Le agradecemos sinceramente por confiar en Centro Médico Sierra View
con sus necesidades de salud. Por favor, háganos saber qué podemos
hacer para que su visita con nosotros sea lo más positivo, agradable y
cómodo posible.

Donna Hefner
Presidenta y CEO

48 PPAATTIIEENNTTGGUUIIDDEE



DIRECTORIO TELEFÓNICO

Cada uno de los cuartos de los DIRECTORIO
pacientes cuenta con una línea
telefónica privada. Las llamadas Laboratorio de Cateterismo Cardiaco
locales son gratuitas. Para nuestros 559-791-3839
pacientes con discapacidad
auditivas, proporcionamos Cajeras
intérpretes de lenguaje de signos y 559-788-6074 o 559-788-6073
servicios TTY.
Servicios de Capellanía
INSTRUCCIONES PARA EL USO DE 559-791-3769
TELÉFONO
Diálisis
Llamadas Internas: Marque la 559-791-3901
extensión de cuatro dígitos
DP/SNF
Llamadas Locales: Marque el 9+ el 559-788-6056
número de teléfono
Departamento de Emergencia
Operadora: Marque el 0+ y pídale 559-784-8885
asistencia al operador
Tienda de Regalos
Tarjeta Telefónica: Marque el 9 y 559-784-1110 ext. 2289
siga las instrucciones de la tarjeta
telefónica ICU
559-784-1110 ext. 3207

Servicios de Laboratorio
Hospital Principal
559-784-7852 ext. 2221
Edificio de Oficinas Medicas
559-781-7877

5P0APATTIPEPIAENATNTITIEGENGNUTUTIDIGGDEUUEIIDDEE