Definition of Club An association of person with some common objective, usually jointly supported, that meets periodically. 94
Roles in Club Management President Vice President Secretary Treasurer Committee 95
Roles in Club Management President • Preside and call the meeting • Direct the business meeting • Appoint committees • Work closely with club officers Vice President • Know the duties of president • Assign to chair committees • Responsible to arrange meeting • Work with all committees Secretary • Record the minutes of meeting • Call the roll and record attendance • Can preside meeting in absence of president and vice president • Take care of club related correspondence Treasurer • Employing external auditors • Preparing budgets • Installing control systems • Submit financial summary 96
Function In Club Management Club Management System: For managing membership Personal information, membership plans, check-in history, inventory, and activity are just a few examples. The club management system allows for consumer appreciation. The club staff can automatically find the members' information thanks to management software. to strengthen client relationships enabling virtual communication with customers Maintain customer satisfaction by treating them as valued members greetings for birthdays Promotion 97
Standing Commitee House Membership Finance/Budget Entertainment Golf Green Tennis Pool Long-range Planning 98
Type Of Club In Resort Management 99
• Four Major Categories: –Country Club –City Club –City Athletic Club –Yacht Club Private Club 100
COUNTRY CLUBS • Usually refers to a club in the suburbs with: – Clubhouse – Golf Course(s) – Tennis courts – Swimming pool(s) – Other recreational activities 101
CITY CLUBS A city club is typically an eating establishment: - Could be in a business building, a standalone free-standing structure, etc. - Main eating area, conference rooms, a lounge, and perhaps a ballroom. For business entertainment, highly formal services and luxury cuisine are preferred. 102
CITY ATHLETIC CLUB •The same as a city club, the CITY Sports CLUB features sports amenities such as: - tennis courts (indoor and outdoor) - Swimming pool - Weights and aerobic equipment can be found in the fitness/athletic area. - Workout/aerobic class area - Racquetball, squash, basketball, etc. - Locker rooms with full amenities 103
YACTH CLUB Similar to a country or city athletic club, but with a focus on maritime sports and typically no golf. - Located near water Docking for sailboats and powerboats Marina services 104
What is the purpose of a private club? It is a specialize place where people may hang out with their peers or people who share their interests, whether those interests are intellectual, social, industrial, or sports. A chosen group of individuals congregates in a designated location for social and recreational requirements that are met by professional management. 105
Why people do join private club? Networking Social Status Fine Dining Athletic Facilities 106
Characteristic A Club Manager is expected to know a variety of things in club management: F&B operations for fine dining Cost controls Membership relationship Board of Directors politics Golf course agronomy and operations Tennis programming and maintenance Swimming pool safety and sanitation Club has an established, stable clientele: Therefore, food must be outstanding or better than fine dining restaurants for city clubs and be priced competitively or lower than 4 star restaurant quality. The F&B operation is subsidized in part by the dues. Expectations at a 4 star restaurant include: table cloths, linen napkins, special china, fresh flowers, better than average service, immaculate grounds, and a unique menu. Privilege of using club facilities is obtained through payment of dues. Therefore, food must be outstanding or better than fine dining restaurants for city clubs and be priced competitively or lower than 4 star restaurant quality. The F&B operation is subsidized in part by the dues. Expectations at a 4 star restaurant include: table cloths, linen napkins, special china, fresh flowers, better than average service, immaculate grounds, and a unique menu. 107
Semi-Private Club 108
Semi-Private Club Sell memberships, but also allow nonmembers to join the activities provided in the club Welcoming option in between public and private club Applied to golf courses that sell memberships, but also allow non members to book tee times and play. A Semi Private Course combines element of country club with element of public golf course 109
Public Club 110
Public Club An organization of people with a common purpose or interest, who meet regularly and take part in shared activities Membership open to all range of people 111
Sport Club 112
Sport Club Athletics club or sports society or sports association, is a group of people formed for the purpose of playing sports. Definition Element Complies with all legislations, policies and procedures Communicates them to members, players, coaches, supporters and volunteers Ensures the club has clearly defined goals and objectives Strong risk management awareness and strategies Implement strong financial controls Run meetings and communicating to stakeholders 113
Goft Club 114
Characteristics Goft Club An organization of member for playing golf. Intelligent Planning Varied Holes Approachable Scheduling Comfortable 115
Health Club 116
Health Club A private club with exercise facilities, also offering health and beauty treatments. A place that houses exercise equipment for the purpose of physical exercise. (Also known as fitness club, fitness center, health spa or gym) Characteristics Strategic location Well-being facilities Great communication Adequate staff Unique culture 117
Significant Club Membership to Resort Operator Club Membership In Resort 118
Importance Gain profit Networking opportunities Gain leadership skills Able to give back to community Have fun! Learn to work in group. 119
Benefit of Club Membership 120
Discounted Price Freebies Points Collection Free Subscription Loyalty Scheme • Given special price • Receive limited freebies • Earn points to redeem • Receive latest promo/new products • Receive extra benefit for loyalty members 121
EQUITY Member-owned MEMBERS clubs. The members own the assets, they have rights to the club’s equity, like shareholders. Governed by a board of directors (typically 10 to 12), but some are as low as 4 and as large as 50directors. Tax exempt. Organized for pleasure, recreation and other non-profit purposes. Most of the old established clubs are of this format. 122
NON EQUITY MEMBERS Non member-owned clubs. Own by individuals, partnership corporation. Members have no equity interest or actual control over its operation Income is taxable. For profit status. Some developer clubs revert to member owned when a certain number of homes are sold. Typically owned by real estatedevelopers, corporations, individuals or investment firms.123
ACTIVITIES 124
CHAPTER 4 FOR ACCESS KAHOOT 125
CHAPTER 5 126
The Suitable Activities to Guests Recreation Activities in Resort R E C R E A T I O N A L A C T I V I T I E S I N R E S O R T MARKETING SKILL IN RESORT 127
D E F I N I T I O N A leisure activity that people engage in on their own volition, usually for pleasure rather than for any intrinsic or other practical goals. RECREATIONAL ACTIVITY 128
RECREATIONAL ACTIVITY Tourism has acknowledged that many tourists are drawn primarily by recreational amenities.. Government has played a significant role in the development, upkeep, and management of leisure activities, and entire businesses have produced goods or services in support of this. Longevity has led to more leisure time, which is now used to support both physical and financial survival. Parks and beaches, for example, are crucial locations for numerous leisure activities. Tourism has acknowledged that many tourists are drawn primarily by recreational amenities. 129
Establishment that charges admission or a fee for amusement, entertainment, or physical fitness activities that primarily take place indoors INDOOR RECREATIONAL ACTIVITY 130
GAMING 131
GAMING Games are only offered by entertainments as a part of the overall bundle of entertainment and leisure activities. The client is treated as a "social gambler" who participates in unsafe games for fun and social interaction or who combines gambling with other activities while they are there. 1 2 132
GYMNASIUM/ FITNESS CENTER133
FITNESS AND HEALTH Increasing Expectations for Exercise The Rise of Reviews Fitness Amenities Effect Guest Reviews 134
DEFINITION OUTDOOR ACTIVITY A type of physical activity in outdoors or natural settings, which provides opportunities to connect individually, in small groups or as a community to the outdoor environment. 135
GOLF 136
BENEFITS OF PLAYING GOLF Good for body Good for mind Makes friends and business connections Ability to play in older age Experience the outdoor 137
TENNIS 138
BENEFITS OF TENNIS IMPROVE COGNITIVE SKILLS BOOSTS MOOD GOOD FOR HEALTH IMPROVE SOCIAL SKILL EVERYBODY CAN PLAY 139
SNORKELLING KAYAKING POOLS 140
practising swimming on or across a body of water while wearing a diving mask, a snorkel, and typically fins SNORKELLING This activity mostly is the highlight of Beach Resort and Island Resort Depends on the condition of water, weather and season 141
a water activity that entails paddling a tiny boat called a kayak while utilizing a double-bladed oar. KAYAKING depending on the levels and types of activities, appropriate for resort visitors of all ages. A resort may train a certified resort instructor or employ an outside instructor. 142
A decent pool should contain the following features: Warming pool Children's amenities steam room and sauna Showers and a communal changing area Accessibility for people with disabilities POOLS The resort's pools are mostly divided into adult and kiddie sections. Every resort may have a different pool with a different design and depth. 143