00 J514RG En - files.oceusa.com

Océ CS2044

Reference Guide

Safety Warnings and Precautions ............................... 2

Basic Operation

Printer Part Names...................................................... 6
Turning ON the Printer ................................................ 8
Loading Roll Media.................................................... 10
Loading Cut Sheets................................................... 14
Printing from Windows .............................................. 16
Canceling a Print Job from Windows ........................ 17
What the Printer Driver Can Do................................. 18
Setting Up the Printer Driver for Printing Tasks......... 21
How to Use the Function Menu ................................. 24
Function Menu Flow .................................................. 26

Using Operation Panel

Replacing Ink Tanks .................................................. 30
Cleaning the Printer................................................... 33

Maintenance

Checking the Condition of the Printer........................ 36
Cleaning the Printhead.............................................. 38
Aligning the Printhead ............................................... 39
Adjusting Amount of Media Feed .............................. 40
Message Is Displayed ............................................... 41
When You Cannot Print ............................................. 45
Unexpected Printing Results ..................................... 47

Troubleshooting

Removing Media Jams.............................................. 51

Consumables ............................................................ 57
Index.......................................................................... 59

USA

Safety Warnings and Precautions

Follow the warnings and precautions below to use the printer safely. Do not perform any operations or
procedures other than as described in this manual. Doing so may result in unexpected accidents and can cause
a fire or electrical shocks.

Warning

„ Printer location

z Do not set up the printer in any location exposed to alcohol, thinner, or other volatile
liquids. If flammable liquid comes into contact with electrical components inside the
printer, this could cause a fire or electrical shock.

„ Power Supply

z Never handle the power cable with wet hands. Doing so may cause electrical shock.

z Insert the power cable securely and completely into the power source. If the power
cable is not inserted completely, this could cause a fire or electrical shock.

z Do not use any power cable other than the one provided. This could cause a fire or
electrical shock. Never use the power cable with any other electrical device.

z Never cut the power cable or attempt to modify it, and never stretch it or bend it
forcefully. Never place a heavy object on the power cable. Damaged sections of the
power cable could cause a short circuit and may cause a fire or electrical shock.

z Never connect the power cable to a power strip or any power source shared by other
electrical devices. This could cause a fire or electrical shock.

z Never knot the power cable or wrap it around itself. This could cause a fire or
electrical shock.

z Periodically disconnect the power cable and use a dry cloth to wipe away dust that
has collected on the plug and the area around the power outlet. Leaving the power
cable plugged in and not cleaned for a long period, especially in an area subject to
dust, oil, and humidity, could cause the insulation material to deteriorate and lead to a
fire.

Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation (USA)..

2

2

Safety Warnings and Precautions

„ In an Emergency

z If the printer emits smoke or strange odors, continuing to use the printer may cause a
fire or electrical shock. Switch the printer off immediately and remove the power plug
from the power outlet. Contact the nearest service center.

„ Cleaning the Printer

z Use a damp cloth to clean the printer. Never use alcohol, benzene, thinner, or any
other type of flammable cleaner. If such materials come into contact with any
electrical component inside the printer, a fire or electric shock may occur.

„ Pacemakers

z This printer generates a low-level magnetic field. Anyone wearing a pacemaker who
experiences discomfort while working around the printer should leave the area.
Consult a physician before continuing to work around the printer.

Caution

„ Printer location

z Never install the printer on an unstable or vibrating surface. If it falls over, this could
cause personal injury.

z Never set up the printer in a location that is exposed to high humidity or large
amounts of dust, or exposed to direct sunlight, high temperature, or open flame. This
could cause a fire or electrical shock. Use the printer location in an environment
where temperature and humidity are within the ranges of 5°C to 35°C (41°F to 95°F)
and 10 to 90% RH (with no condensation).

z Never place the printer on a heavy wool or shag carpet. The fibers may enter the
printer and cause a fire.

z Keep the area around the power outlet clear of items so that you can disconnect the
power cable immediately if the printer starts operating abnormally. In the event of a
printer malfunction, remove the power cable from the outlet as soon as possible to
prevent fire and electrical shocks.

z Never install the printer near large office equipment or any other type of electrical
device that emits a strong magnetic field. This could cause abnormal operation or
damage the printer.

3

3

Safety Warnings and Precautions

„ Moving the Printer

z The printer alone weighs approximately 80 kg. To prevent back pains and other
injuries, at least four people, one each on the left and right corners, are required to
move the printer.

z When you move the printer, be sure to remove the printer from the stand. Four or
more people should firmly grip the handles provided below each side of the printer.
Holding any other part of the printer is not safe and could cause the printer to fall and
cause injury.

„ Power Supply

z Always grip the plug to remove the power cable from the power outlet. Pulling on the
power cable could damage the cable and lead to a fire or electrical shock.

z Never use an extension cord. This could cause a fire or electrical shock.

z To prevent fire or electrical shock, never use a power supply source other than the
one rated for the printer in the country where you purchased the printer.
AC 100-240 V, 50/60 Hz

„ Cleaning the Printer

z Always disconnect the power cable from the outlet before cleaning the printer. If the
printer is switched on accidentally, moving parts inside the printer may cause
personal injuries.

„ Printhead, Ink Tanks and Maintenance Cartridge

z Always store consumables in a safe location out of the reach of small children. If a
child licks or ingests ink accidentally, seek medical assistance immediately.

z Avoid dropping or shaking printheads, ink tanks, and maintenance cartridges. Spilled
ink can stain clothing and the work area.

z Never touch the electrical contacts of the printhead after printing. The contacts
become extremely hot and can cause minor burns.

4

4

„ Other Safety Warnings and Precautions

z Never disassemble the printer or attempt repairs.There are high voltage parts inside
the printer that can cause a fire or electrical shock.

z Never use flammable sprays around the printer. The gas of flammable sprays can
cause a fire or electrical shock, if it contacts high voltage points inside the printer.

z Never insert your hand into the printer while it is printing. Moving parts inside the
printer can cause injuries.

z Never place anything on the printer such as small metal objects (paper clips, staples),
liquids, any type of liquid container that contains flammable liquids (alcohol, benzene,
etc.). If such objects fall into the printer, this could cause a fire or electrical shock.

z After removing the cutter blade, never touch the cutting edge. This could cause
personal injury.

z To prevent a fire hazard or dangerous electric shock, if a foreign object falls into or a
liquid spills into the printer, press the Power button immediately to switch the printer
off, unplug the printer power cable from the outlet, and then call for service. If you
continue to use the printer, this could cause a fire or electrical shock.

z Connect the interface cable correctly. To avoid damage, before connection make
sure that the shape of the cable connector matches the connection point on the
printer.

5
5

Printer Part Names Right Back Cover
Operation Panel
Front View Maintenance Cartridge
Moving Handles
Top Cover Maintenance
Cutter Grooves Cartridge Cover
Ejection Guide Stand
Roll Holder Slot Stopper
Holder Stopper
Spool Prevention Stay Accessory Pocket
Paper Feed Slot Power Supply Connector
Moving Handles
Roll Holder
Output Stacker

Back View

Expansion Board Slot
USB Port

6
6

Inside the Top Cover Printer Part Names

Carriage (Inside Top Cover) Top Cover Roller
Carriage Shaft
Carriage Paperweight
Printhead Fixer Cover Platen

Printhead Borderless Printing Ink Grooves
Printhead Fixer Lever Paper Alignment Line

Cutter Blade Shaft Cleaner
Printhead Height Adjustment Lever
Right Back Cover (Right Cover) Interior
Bk Ink Tank Cover
Bk Ink Tank PC Ink Tank Cover
PC Ink Tank C Ink Tank Cover
PM Ink Tank Cover
C Ink Tank M Ink Tank Cover
PM Ink Tank Y Ink Tank Cover

M Ink Tank
Y Ink Tank

7
7

Turning ON the Printer

Turning ON the Printer

1 Press the Power button.

Information Power

Data Initializing
Message

Cleaning Online
(3 sec.)

Stop/Eject
(1 sec.)

Offline
Menu

If loading paper If not loading paper

Information Power Offline
Load roll media
Data Online ■■■■■■
Message Bk Loading Roll Media
Or changing paper source to cut sheets
Cleaning Online Loading Cut Sheets
(3 sec.)

Stop/Eject
(1 sec.)

Offline
Menu

Ready to Print

Important

z The Message lamp flashes when a message is displayed. Read the message and perform the required
procedure. (J P.41)

Turning OFF the Printer

1 Check the display to make sure that a print job is not in progress. Press and hold
down the Power button for over 1 second until you see Shut Down.. in the display
then release the button.

Information Power

Data Online ■■■■■■ Shut Down..
Message Bk Please Wait..

Cleaning Online
(3 sec.)

Stop/Eject
(1 sec.)

Offline Printer Power Supply OFF
Menu

Please Wait is displayed for a few seconds, and then the printer turns off.

8
8

Turning ON the Printer

Online and Offline

Press the Online button to switch between printer operation modes.

1 Press the Online button, and then select the operation mode.
(3 sec.)

Stop/Eject Online
(1 sec.)

Offline
Menu

Online mode, Offline mode, Function menu display

Online Offline MAIN MENU
Bk ■■■■■■ FeedPaper KL Head Cleaning L

Paper not loaded or error has occurred
Paper loaded

z Online mode
Online is displayed on the operation panel and the Online lamp lights while the printer is online.
If no media is loaded, or if a message is displayed on the operation panel, the printer will not enter
online mode even if you press the Online button. When you clear the cause of the printer error, the
printer will automatically enter online mode.

z Offline Mode
Offline is displayed on the operation panel and the Online lamp goes off when the printer is offline.

z Functions menu display

When the printer is in menu mode, MAIN MENU is displayed on the operation panel and you can

use the number buttons (, , , and ) and the OK button to operate the function menus.

Note

z If the printer remains idle for more than 15 minutes (if no print jobs are received or if no operation panel
buttons are pressed), the printer automatically enters sleep mode to conserve energy (this is the default
setting). Only the Online lamp remains on while the printer is in the sleep mode; the display and other
lamps remain off. The printer awakens from sleep mode as soon as it receives a print job or if you press a
button on the operation panel. The printer requires about 5 seconds to recover from sleep mode.

9
9

Loading Roll Media Information Power

„ Roll Media Out or Changing the Type of Roll Media Offline
Load Roll Media
Data
Message

Cleaning Online
(3 sec.)

Stop/Eject
(1 sec.)

Offline
Menu

Follow the procedure below to replace the roll media, then select the Media Type and press the OK
button.

1 Press and hold the Paper Source button for 1 second or more to light the Roll
Media lamp.

Information Power

Data Online ■■■■■■
Message Bk

Cleaning Online
(3 sec.)

Stop/Eject
(1 sec.)

Offline
Menu

Press the OK button to eject any remaining roll or cut sheet media. If the media type of the remaining
printed matter cannot be cut automatically, use a cutter or scissors to remove the matter. After you
have removed the printed matter, push the release lever towards the back to open it. Rotate the roll
holder to spool the roll media back onto the roll and then lower the release lever.

2 Raise the holder stopper lever (a) away from the axle, and remove the holder
stopper from the roll holder. Place the roll media that you want to load on a table or
other surface such that the leading edge is at the bottom and facing away from.
Insert the roll holder into the roll media from the right side and push it firmly in until it
touches the roll media tube.
a

10
10

Loading Roll Media

3 Push the holder stopper into the left side of the roll holder until it touches the core of
the roll, and then lower the holder stopper lever (a) to the shaft and lock it.

a

4 Open the top cover, and then open the ejection guide.

5 Hold the ends of the roll so that the leading edge of the media is facing towards you,
then align and insert the ends of the roll holder (b) into the guide grooves (c) in the
roll holder slot.
c
cb
b
11
11

Loading Roll Media

6 Pull out the left and right sides of the roll media evenly and insert the media into the
paper feed slot (d). Feed the media through until it reaches the paperweight (e) then
close the ejection guide after the paper has been automatically fed into the printer.

e

d

7 Hold the center of the leading edge of the roll media and lift the release lever. Align the right edge
of the roll media with the right paper alignment line (g) while you gently pull the leading edge of
the roll media up to the ejection guide (f) to load the roll media, and then lower the release lever.

g

f

Important

z Do not pull strongly on the roll media when you align it with the paper alignment line. The roll media may not feed out straight in some cases.
z Make sure you keep the release lever raised while you align the paper position. If you do not keep the release lever

raised, the media may not feed straight, or the paper may crumple and rub against the printhead or cause paper jams.

8 Close the top cover.

Media Type is displayed on the printer display.

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12

Loading Roll Media

9 Press the or buttons to select the type of roll media that you loaded, and
then press the OK button.
If you loaded the same type of media, simply press the OK button.

Information Power

Data Media Type
Message HW Coated

Cleaning Online
(3 sec.)

Stop/Eject
(1 sec.)

Offline
Menu

The selection is prefixed with an equals sign (=) and the media type setting is applied. Refer to the
following table for a list of available media type settings.

Océ Media name Name Printer Operating Panel

IJM005 Océ Draft Paper Draft Paper
IJM020 Océ Standard Paper Standard Paper
IJM113 Océ Premium Paper 90g/m2 Premium Paper
IJM150 Océ SmartMatt Paper SmartMatt Paper
IJM215 Océ SmartFitPlus PhotoGloss SmartFit Photo
IJM250 Océ Smart Dry Photo Paper Gloss Smart Dry Photo
IJM311 Océ Double Matt Film DM Film
IJM138 Océ Transparent Paper 90g/m2 Transp. Paper
86500 Océ Check Plot Bond Check Plot Bond
86800 Océ Deluxe Bond Deluxe Bond
862024 Océ Premium Color Bond Premium Bond
AMPP07 Océ PrintPerfect Alternative Matte Photopaper PrintPerfect
GIPPLS7 Océ PhotoPerfect Plus Glossy Photopaper PhotoPerfect
PSDRY8 Océ Instant Dry Photopaper Photo Dry
868342 Océ Double Matte Film 4 mil Ink Jet Film
866020 Océ Color Vellum 20 lb. Premium Vellum

The roll media starts to feed.

10 When the roll media remaining detection function is on, press the or buttons
to detect the length of the loaded media, and then press the OK button.

Information Power

Data Roll Length Set
Message 30.0m

Cleaning Online
(3 sec.)

Stop/Eject
(1 sec.)

Offline
Menu

An equals sign (=) is displayed to the left of the setting and media length setting is stored. When the
preparation is finished, Online is displayed.

13
13

Loading Cut Sheets

1 Press and hold the Paper Source button for 1 second or more to light the Cut
Sheet lamp.

Information Power

Data Online ■■■■■■
Message Bk

Cleaning Online
(3 sec.)

Stop/Eject
(1 sec.)

Offline
Menu

Important

z If you load a cut sheet with roll paper loaded in the printer, this may cause a jam. Before loading a cut
sheet, we recommend that you remove the roll paper. To use the printer with roll paper loaded, wrap a
sheet of paper (A3 size or larger) around the roll and fasten the sheet with a piece of tape to prevent the
roll from loosening. (J See Chapter 2 of the "User’s Guide")

z When you set the cut sheet with roll paper loaded in the printer, the media may be damaged.

2 Open the top cover and lift the release lever.

3 Insert the cut sheets in parallel into the gap in the paperweight with the printing surface
of the sheets facing up. Load the sheets aligned with the right paper alignment line (a)
and the back paper alignment line (b), and then lower the release lever.
If the cut sheets are bent, smooth out the media before loading it.
b
a

When the cut sheets are inserted, the printer holds the paper on the platen using suction.

14

14

Loading Cut Sheets

4 Close the top cover.

Media Type is displayed on the printer display.

5 Press or to select a media type, and then press the OK button.

Information Power

Data Media Type
Message HW Coated

Cleaning Online
(3 sec.)

Stop/Eject
(1 sec.)

Offline
Menu

The selection is prefixed with an equals sign (=) and the media type setting is applied. Refer to the
following table for a list of available media type settings.

Océ Media name Name Printer Operating Panel

IJM005 Océ Draft Paper Draft Paper
IJM020 Océ Standard Paper Standard Paper
IJM113 Océ Premium Paper 90g/m2 Premium Paper
IJM150 Océ SmartMatt Paper SmartMatt Paper
IJM215 Océ SmartFitPlus PhotoGloss SmartFit Photo
IJM250 Océ Smart Dry Photo Paper Gloss Smart Dry Photo
IJM311 Océ Double Matt Film DM Film
IJM138 Océ Transparent Paper 90g/m2 Transp. Paper
86500 Océ Check Plot Bond Check Plot Bond
86800 Océ Deluxe Bond Deluxe Bond
862024 Océ Premium Color Bond Premium Bond
AMPP07 Océ PrintPerfect Alternative Matte Photopaper PrintPerfect
GIPPLS7 Océ PhotoPerfect Plus Glossy Photopaper PhotoPerfect
PSDRY8 Océ Instant Dry Photopaper Photo Dry
868342 Océ Double Matte Film 4 mil Ink Jet Film
866020 Océ Color Vellum 20 lb. Premium Vellum

The printer begins preparing to feed the cut sheets, and Online is displayed on the printer display
when the preparation is complete.

15
15

Printing from Windows

Select Print from the File menu to print from Windows application software.

1 In the software application select Print from the File menu.

The Print window appears.

2 Make sure the name of the printer is displayed in the Select Printer box, then
select the pages to print using the Page Range and Number of Copies group and
enter the number of copies in the Copies textbox.

Oce
CS2044

Set up the other settings for the print job as required using the Main, Page Setup and other sheets.

3 Click the Print button.
The print job starts.
16

16

Canceling a Print Job from Windows

Use the following procedure to cancel a print job.

1 Double-click the icon for the printer in the Printers folder.
2 Select the job to cancel, and then select Cancel All Documents from the Printer

menu.

The print job is deleted.

3 If the printer continues to show that a print job is in progress and the Online lamp is
flashing, press and hold the Stop/Eject button for 1 second or more.
(3 sec.)

Stop/Eject Online
(1 sec.)

Offline
Menu

The print job in progress is deleted.

4 If the Data lamp stays off and you cannot cancel the print job, click the GARO
Status Monitor icon in the taskbar to open the GARO Status Monitor, and then
click the Cancel Job button on the Printer Status sheet.

5 If you cannot cancel the print job using the procedures above, hold down the Power
button for 1 second or more until Shut Down.. appears on the printer display, then
switch the printer off and on again.
All print jobs are deleted when the printer is turned off.

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17

What the Printer Driver Can Do

The printer driver presents a large variety of functions easily used to do print jobs.

Print Types

The colour quality depends strongly on the media type used and the settings in the driver.
For consistent high colour quality, use Océ media print preferences, listed in the table
below.

Océ Media name Name Printer Name Printing Name Remote UI
Operating Preferences in driver
Panel

1 IJM005 Océ Draft Paper Draft Paper Océ Draft Paper Océ Draft Paper

2 IJM020 Océ Standard Paper Standard Paper Océ Standard Paper Océ Standard Paper

3 IJM113 Océ Premium Paper Premium Paper Océ Premium Paper Océ Premium Paper
90g/m2

4 IJM150 Océ SmartMatt Paper SmartMatt Paper Océ SmartMatt Paper Océ SmartMatt Paper

5 IJM215 Océ SmartFitPlus SmartFit Photo Océ SmartFitPlus Photo Paper Océ SmartFitPlus Photo
PhotoGloss Paper

6 IJM250 Océ Smart Dry Photo Smart Dry Photo Océ Smart Dry Photo Paper Océ Smart Dry Photo Paper
Paper Gloss

7 IJM311 Océ Double Matt Film DM Film Océ Double Matt Film Océ Double Matt Film

8 IJM138 Océ Transparent Paper Transp. Paper Océ Transparent Paper Océ Transparent Paper
90g/m2

9 86500 Océ Check Plot Bond Check Plot Bond Océ Check Plot Bond Océ Check Plot Bond

10 86800 Océ Deluxe Bond Deluxe Bond Océ Deluxe Bond Océ Deluxe Bond

11 862024 Océ Premium Color Premium Bond Océ Inkjet Premium Color Bond Océ Inkjet Premium Color
Bond Bond

12 AMPP07 Océ PrintPerfect PrintPerfect Océ Matte Photopaper Océ Matte Photopaper
Alternative Matte Photopaper

13 GIPPLS7 Océ PhotoPerfect PhotoPerfect Océ PhotoPerfectPlus Photopaper Océ PhotoPerfectPlus
Plus Glossy Photopaper Photopaper

14 PSDRY8 Océ Instant Dry Photo Dry Océ Instant Dry Photopaper Océ Instant Dry Photopaper
Photopaper

15 868342 Océ Double Matte Film Ink Jet Film Océ Ink Jet Film Océ Ink Jet Film
4 mil

16 866020 Océ Color Vellum 20 lb Premium Vellum Océ Premium Vellum Océ Premium Vellum

18
18

What the Printer Driver Can Do

Main Sheet

The Main sheet presents the overall settings for the media type, color, and so on.

Sheet Setting Details

Print Preferences You can easily print with settings that are
appropriate for the types of documents that you
Media Type print most frequently. (J P.18)
Print Quality
Color Mode Use this setting to set the paper or media type.

Select the priority of printing quality from: High,
Standard, Draft, Custom Settings.

Select the color printing method from: Color,
Monochrome, Solid Color, Black Only.

Manual Color Settings Allows free manual adjustment of color balance,
saturation, brightness, and contrast.
Open Preview When
Print Job Starts An image of the print job is displayed on the
screen when you start a print job so that you can
Status Monitor confirm the contents of the job before printing.
About
Defaults Starts the Status Monitor.

Displays the version number of the printer driver.

Returns the settings on the sheets to their initial
(default) settings.

Page Setup Sheet

The Page Setup sheet contains settings related to media and printing methods.

Sheet Setting Details

Page Size Sets the document size of the print data.
Borderless Printing
Prints without margins at any of the four edges of
the sheet. There are limitations on the width and
type of media.

Enlarged/Reduced Allows you to enlarge or reduce printing. Select
Printing from Fit Media Size, Fit Roll Paper Width,
Specify Scaling for the enlargement and
Media Size reduction.

Allows you to specify the actual size of the media
where the job will print.

Orientation Allows you to select either portrait or landscape
printing.
Rotate Page 90
degrees When the length of the document is shorter than
(Conserve Paper) the width of the loaded media, the image is
rotated 90 degrees and printed sideways across
Media Source the media to conserve paper.

Roll Paper Width Specifies the paper feed method to be used from
Auto Cut roll media, roll media (banner printing), and cut
sheets.
Size Options
Specifies the width of the roll paper to be used.

Specifies whether roll media is automatically cut
after printing.

Allows you to freely define custom paper sizes
other than the standard sizes for long prints, etc.

19
19

What the Printer Driver Can Do

Layout Sheet

The Layout sheet contains settings related to page layout and page processing.

Sheet Setting Details

Page Layout Allows you to print several pages on each sheet of
paper or to print each page enlarged across
Watermark multiple sheets of paper (poster printing).
Print Centered
Overlays a watermark on the printed image.
Rotate 180 degrees
When the image to be printed is smaller than the
sheet, you can print the image centered so the
margins are even.

This feature rotates the image 180 degrees.

No Spaces at Top or When the image to be printed is smaller than the
Bottom media, this setting prevents the printer from
(Conserve Paper) feeding paper in the top and bottom sections of
the print job that contain no data, thereby
Copies conserving the roll media corresponding to the
Special Settings top and bottom margins.

Specifies the number of copies to print.

If the print results are not what you expect, you
can change how the print job is processed.

Maintenance Sheet

Presents the items and settings for maintaining the printer.

Sheet Setting Details

Utility Menu Open the Status Monitor and display the Utility
sheet. Allows you to print the nozzle check pattern,
Update Ink Information clean the printhead, adjust the printhead position,
and adjust the amount of media feed.

Use this setting to set the type of black ink. Click
the Acquire Status button to set the printer to
operate with the black ink tank mounted in the
printer. If this setting does not match the type of
black ink loaded in the printer, this will cause
poor print quality.

20
20

Setting Up the Printer Driver for Printing Tasks

This section introduces the commonly used printing objectives and how to configure the printer
driver. Refer to "Printing by objective" in Chapter 3 of the "User's Guide" for more details.

Borderless Printing

The printer can perform borderless printing without margins at any of the four edges of the media,
similar to a photograph.

Sheet Setting Setting Value

Main Sheet Media Type Select a media type that can be used for borderless printing.
Page Setup Sheet Borderless Printing
Borderless Printing Method Click and select.

Media Source Select Page Size, other settings for objective.
Roll Paper Width Simple borderless print: Scale to fit the Page Size
Automatic borderless printing: Scale to fit Roll Paper Width
Actual size borderless: Print Image with Actual Size

Select Roll Paper.

Select a size for which borderless printing is possible (10 inch, 14
inch, 16 inch, JIS B2, ISO A1, 24 inch, 36 inch, ISO A0, JIS B0,
42 inch).

Banner Printing

You can make long printouts up to 15.24 meters long for vertical or horizontal banners for hanging.

Summer Festival Sum

Sheet Setting Setting Value

Main Sheet Media Type Select the media for the print job.
Page Setup Sheet Size Options
Register a custom size with the same length to width ratio as the
Page Size long paper size you want to print on and that is within the size
limitations of the software application.
Enlarged/Reduced Printing
Select the custom paper size that you registered for printing on
the long paper.

Check the checkbox, then select Scale to fit Roll Paper Width.

21

21

Setting Up the Printer Driver for Printing Tasks

Automatic Enlargement and Reduction

The print data can be automatically enlarged or reduced to match the width of the currently loaded
roll media. You can make prints easily that fill the entire width of the media.

Sheet Setting Setting Value

Main Sheet Media Type Select the media for the print job.
Page Setup Sheet Page Size Select the page size setting of the print data.
Enlarged/Reduced Printing Check the checkbox, then select Scale to fit Roll Paper Width.
Media Source Select Roll Paper.

Multiple Page Printing

You can print multiple pages reduced onto one sheet. Use this feature to save paper when you need to
only confirm the content.

Sheet Setting Setting Value

Main Sheet Media Type Select the media for the print job.
Page Setup Sheet Page Size Select the page size setting of the print data.
Media Source Select the media for the print job.
Layout Sheet Page Layout Check the checkbox and select the number of pages to print on
each sheet.
Set button Select the order of the page layout.

22
22

Setting Up the Printer Driver for Printing Tasks

Poster Printing

You can print each page enlarged across multiple sheets of paper. This is convenient when you need
to paste together sheets to form one large poster.

Sheet Setting Setting Value

Main Sheet Media Type Select the media for the print job.
Page Setup Sheet Page Size Select the page size setting of the print data.
Media Source Select the media for the print job.
Layout Sheet Page Layout Check the checkbox and select the number of pages to print on
each sheet.
Set button Select the partition to print.

Printing with Watermarks

You can print watermarks or transparent overlays onto printed material.

Memorandum

Confidential

Prohibit
Prohibit

Prohibit
Prohibit
Prohibit

Sheet Setting Setting Value

Main Sheet Media Type Select the media for the print job.
Page Setup Sheet Page Size
Media Source Select the page size setting of the print data.
Layout Sheet Watermark
Select the media for the print job.
Edit Watermark Button
Check the checkbox and select the name of the watermark to
print.

Configure the detailed watermark settings or register a new
watermark as needed.

23
23

How to Use the Function Menu

You can use the function menus to perform system settings, set up options, clean the printhead, do
test prints and perform other tasks. (J P.26)

The and buttons are used to select menu items, the button advances to the next level in the
menu hierarchy, the button returns to the previous level. The OK button is used to execute the

selected function.
The procedure below shows you how to set the sleep timer as an example of how to make settings on
the operation panel.

Note

z The Sleep Timer menu item is not displayed if the Use Power Save setting is set to Off. You first need
to set the Use Power Save to On. The default factory setting is On.

1 Press the Online button then select MAIN MENU.
(3 sec.)

Stop/Eject Online
(1 sec.)

Offline MAIN MENU
Menu Head Cleaning L

2 Press or to select System Setup, and then press the button.
(3 sec.)

Stop/Eject Online
(1 sec.)

MAIN MENU

Offline System Setup L
Menu

System Setup
Warning L

The next menu sub-level is displayed.

Note

z The "L" mark in the lower right corner of the display indicates that there is another level below the
current display.

3 Press or to select Sleep Timer, and then press the button.
(3 sec.)

Stop/Eject Online
(1 sec.)

System Setup

Offline Sleep Timer L
Menu

Sleep Timer
=15 min.

The current value of the selected setting is displayed.

24

24

How to Use the Function Menu

4 Press or to select the settings, and then press the OK button.
(3 sec.)

Stop/Eject Online
(1 sec.)

Sleep Timer

Offline 10 min.
Menu

Sleep Timer
=10 min.

The selected value is prefixed with an equals sign (=).

Note

z If the "L" mark is not displayed in the lower right corner of the display, the value of the setting is
displayed. Select the value of the setting and click the OK button.

5 Press the Online button to display Online.
(3 sec.)

Stop/Eject Online
(1 sec.)

Offline Online
Menu Bk ■■■■■■

The Online lamp lights and the printer is ready to print.

Note

z The settings done on the printer operation panel are applied to all print jobs as the printer default settings.
However, if the same settings on the printer driver are set then the printer driver settings take priority in
print jobs.

25
25

Continued
Next Page

Function Menu Flow ✩Pigment ink printer only Media Type 005 Océ Draft Paper 26
The following illustration shows how the settings are organized in the function menus. Take-up Reel 020 Océ Standard Paper 26
MAIN MENU ★Dye ink printer only Auto Feed 113 Océ Premium Paper 90g/m2
Chng Head Hght 150 Océ SmartMatt Paper
*1 *2 Force Cutting 215 Océ SmartFitPlus PhotoGloss
Head Cleaning 250 Océ Smart Dry Photo Paper Gloss
311 Océ Double Matt Film
138 Océ Transparent Paper 90g/m2
86500 Océ Check Plot Bond
86800 Océ Deluxe Bond
862024 Océ Premium Color Bond
AMPP07 Océ PrintPerfect Alternative Matte Photopaper
GIPPLS7 Océ PhotoPerfect Plus Glossy Photopaper
PSDRY8 Océ Instant Dry Photopaper
868342 Océ Double Matte Film 4 mil
866020 Océ Color Vellum 20 lb.

Enable
Disable

Yes
No

Yes
No

Yes
No

Head Cleaning B
Head Cleaning A

Online

Function Menu Flow Return Defaults Yes *3 Not displayed during maintenance cartridge 27
Width Detection No warning. 27
Continued Skew Check Lv.
Next Page Correct Smear Media Size? *4 Displayed only during printing.
CutDustReduct. Off
*4 Rep. Ink Tank Yes Cut Speed On
No Standard Cutter Off
Loose
*3✩ ChangeBkInkType Yes VacuumStrngth Standard *1 Displayed only when Enable is selected in the
No Media Thickness On Take-up Reel.
Far End RllMrgn Off
Continued Med.Detail Set. (Media Type) NearEnd RllMrgn *2 Displayed only when media is loaded.
Previous Page On
Scan Wait Time Off
Fast
Drying_Time Standard
Disable
Enable
Strongest
Strong
Standard
Weak

Thin
Standard
Thick
5mm
10mm
5mm
20mm

9 sec.
7 sec.
5 sec.
3 sec.
1 sec.
Off
60 min.
30 min.
10 min.
5 min.
3 min.
1 min.
30 sec.
Off

Continued Maintenance *7 *3 *3 Move Printer Yes Use
Next Page Replace P.head No Not Use
Interface Setup Yes 100 Base-TX
Adjust Printer *7 *7 Init. Settings No 10 Base-T
Full Duplex
*7 *7 Ethernet Driver *8 *9 Ok? Half Duplex 0.0.0.0 to 255.255.255.255
AppleTalk MAC Address Off
Spanning Tree On On
NetWare Ethernet Type RPrinter Off
Comm.Mode BindaryPserver
TCP/IP Nprinter 28
Auto Detect NDSPserver 28
EOP Timer Ethernet 2
On Auto Detect
Color Adj. Off Ethernet SNAP
Adjust Length Print Service Ethernet 802.3
Adjust Band Ethernet 802.2
Feed Priority Frame Type On
Manual Head Adj Off
NetWare Default G/W
Auto Head Adj. Subnet Mask
IP Setting IP Address
RARP
Protocol BOOTP
IP Mode DHCP
TCP/IP Automatic
5 min. Manual
2 min. On
1 min.
*5 *6 30 sec. 1
10 sec. 2
Function Menu Flow ★ 60 min. 3
30 min.
Continued 10 min. Yes
Previous Page Color Adj. K No
Color Adj. Y
Color Adj. M -3 to 3
Color Adj. C Yes
Color Adj. PC No
Color Adj. PM Yes
Return Defaults No
-0.70% to 0.00% to 0.70 % Yes
Fine Tuning No
Advanced Adj. Yes
Standard Adj. No
Print Length Off
Band Joint On
Standard Pttrn Yes
No
Detailed Pttrn Yes
No
Auto Print

Standard Adj.

Advanced Adj.

Function Menu Flow Counter Option Cut mm/dd/yyyy *5 Displayed only when Band Joint is selected as the Feed Priority. *9 Displayed only when Manual is selected as *101 to 91 m (1 to 300 feet) can be set as the • For more details about settings, please refer to "Menu Settings Summary Tables" in Chapter 1 of the "User's Guide" on the 29
Job Log Cut Count dd/mm/yyyy User Manuals CD-ROM. 29
Information Error Log yyyy/mm/dd *6 Displayed only when Print Length is selected as the Feed Priority. the IP Mode. *7 Displayed only when Network board is installed. *8 Displayed only when Automatic is selected as the IP Mode. Manual Setting.
Test Print MAC Address Coverage *10 -1:Cape Verde
Ext. Interface Interface -2:
Continued System Setup RAM Media Type -3:Buenos Aires
Previous Page Version Print Size -4:Santiago
Nozzle Check Print Time -5:NewYork (EST)
Menu Map Print End Time -6:Texas (CST)
Print Job Log Print Start Time -7:Arizona (MST)
Media Details Job Status -8:Oregon (PST)
Status Print Page Count -9:Alaska (AKST)
Reset MediaType User Name -10:Hawaii (AHST)
Language Document Name -11:Midway is.
Date Format -12:Eniwetok
Time Zone Yes +12:Wellington
Length Unit No + 11 : N e w C a l e d o n i a
Use Power Save Español +10:Canberra
Deutsch +9:Tokyo, Seoul
Sleep Timer Italiano +8:Hong Kong
Français +7:Bangkok
Stop Ink Check English +6:Dacca
+5:Islamabad
Nozzle Check * +4:Eerevan, Baku
+3:Moscow
Roll Length Set 10 min. +2:Athens, Cairo
Chk Remain.Roll 5 min. +1:Paris, Rome
Keep Media Size 60 min. 0:London (GMT)
Change Cutter 50 min. feet/inch
40 min. meter*
Warning 30 min. Off
20 min. On*
15 min.*
Y Ink Tank Yes
M Ink Tank No
PM Ink Tank
C Ink Tank Off
PC Ink Tank On
Bk Ink Tank Check Head Hght
1 page Off
Off On
10 pages Off
Unknown On
Manual Setting
40ft. to 150ft.
12.0m to 50.0m
Off
On*
On
Off*
Yes
No
Med.type Wrning
Head Ht. Wrning

Buzzer

Replacing Ink Tanks

„ When the Rep. Ink Tank (Replace Ink Tank) Message Is Displayed

Information Power

Data Error! E02500
Message Rep. Ink Tank

Cleaning Online
(3 sec.)

Stop/Eject
(1 sec.)

Offline
Menu

1 Check the display to make sure that a print job is not in progress.

Information Power

Data Error! E02500
Message Rep. Ink Tank

Cleaning Online
(3 sec.)

Stop/Eject
(1 sec.)

Offline
Menu

2 Open the right back cover.

Information Power

Data Ink:
Message

Cleaning Online
(3 sec.)

Stop/Eject
(1 sec.)

Offline
Menu

30
30

Replacing Ink Tanks

3 Press the ink tank lever of the color you want to replace, open the ink tank cover,
then remove the ink tank.

4 Gently shake the new ink tank 7 or 8 times while it is still in the package, then
remove it from the package.

Important

z Always hold the ink tanks by the grips (a) on the left and right sides of the ink tank.
z Never touch the ink supply port (b) or the electrical contacts (c). This could damage the ink tank, cause

poor print quality, or stain the work area.
a bc

5 Insert the ink tank into the holder with the label facing away from you, then press
down on the ink tank cover until you hear it click and close.
Bk
Bk

6 Repeat step 3 to 5 to replace the other ink tanks.

31

31

Replacing Ink Tanks

7 When you have finished replacing the ink tanks, close the right back cover and
press down on the indentation in the center of the cover until the cover is flush.
The printer returns to the Online mode. Printing restarts if the Rep. Ink Tank message had been
displayed during a print job.

32
32

Cleaning the Printer

To maintain print quality and avoid problems, clean the printer and inside the top cover once a month,
or whenever the roll media is replaced. Further, clean the platen inside the top cover after doing
borderless printing, printing on small media sizes, and if the roll media is replaced.
Adhere to the following precautions when cleaning the printer.

Caution

z Before cleaning the printer, always turn the printer off and unplug the power cable from the power
outlet. If the printer is accidentally turned on while you are cleaning it, moving parts inside the
printer could cause personal injury if you are touching them.

z Never use flammable liquids such as thinners, benzene, alcohol, etc. to clean the printer. If
combustible material comes into contact with the electrical components inside the printer, this could
cause a fire or electrical shock.

z Never handle the power cable with wet hands. This could cause electrical shock.

1 Press and hold down the Power button until Shut Down.. is displayed in the printer
display then release the button.

Information Power

Data Shut Down..
Message Please Wait..

Cleaning Online
(3 sec.)

Stop/Eject
(1 sec.)

Offline
Menu

Please Wait is displayed for a few seconds, and then the printer turns off.

2 Disconnect the power cable from the power outlet. The shape of the power cable
varies from country to country.

33
33

Cleaning the Printer

3 Clean each part of the printer.
z Printer Exterior
Dampen a clean cloth, wring it out completely, then use it to clean dirt and paper dust
from the printer exterior surfaces, paper feed slot (a), and power cable plug, then
wipe the cleaned surfaces with a dry cloth.

a

4 Open the top cover and clean each part inside the top cover area.
z Inside the Top Cover
If paper dust is jammed in the borderless printing ink grooves (c) or the suction vents
(b) on the platen, clean the borderless printing ink grooves and the suction vents
using the enclosed cleaner brush.
b

c

Note

z If the cleaner brush is dirty, wash it in water.

34
34

Cleaning the Printer

Dampen a clean cloth, wring it out completely, then use it to wipe clean the top cover
handle, top cover roller (d), carriage shaft (e), entire platen area (f), paperweight (g),
borderless printing ink grooves (c), standard cutter unit (h), and ejection guide (g).

d

ef g h

c

Important

z Never wipe the areas under the top cover with a dry cloth during cleaning. This could create static
electricity that attracts dust and dirt that could lower print quality.

z Immediately after borderless printing or printing on small size paper, be sure to open the top cover and
clean around the platen. You should also diligently clean the platen area at other times as well. If the
platen area is dirty, this could cause ink stains on the back sides of printed sheets.

5 Close the top cover.

6 Insert the plug of the power cable into the power source. The shape of the power
cable varies from country to country.

35
35

Checking the Condition of the Printer

„ Printing scratchy, faded or uneven

Perform a Nozzle Check print and visually check the patterns to determine if any nozzles are
blocked. Before printing, make sure roll paper or a cut sheet A3 size or wider is loaded in the printer.

1 Press the Online button to display MAIN MENU.
(3 sec.)

Stop/Eject Online
(1 sec.)

Offline MAIN MENU
Menu Head Cleaning L

2 Press or to select Test Print, and then press the button.
(3 sec.)

Stop/Eject Online
(1 sec.)

MAIN MENU

Offline Test Print L
Menu

3 Press or to select Nozzle Check, and then press the OK button.
()

Stop/Eject Online
(1 sec.)

Test Print

Offline Nozzle Check
Menu

36
36

Checking the Condition of the Printer

The Nozzle Check pattern prints. After the nozzle check pattern has printed, Online is displayed in
the operation panel and the printer is ready to print.

Example if Printhead is Normal

Example if the Printhead Nozzle Is Jammed

If there are no breaks in the horizontal lines of each color, the nozzle check pattern is normal.
If any of the lines are broken, perform the following procedure:

• Execute printhead cleaning.
• Print the nozzle check pattern again.
If the image is still scratchy or broken after repeating the above procedure two or three times, the
printhead may have reached the end of its service life. Call for service or contact the dealer where
you bought the printer.

37

37

Cleaning the Printhead

If the nozzles become blocked, cleaning the printhead may restore optimum printer operation.

Types of Printhead Cleaning

„ Head Cleaning A:
Execute when printing appears uneven, or when the printhead is dirty. This cleaning method consumes
the least amount of ink. Head Cleaning A requires approx. 90 seconds.

„ Head Cleaning B:
Perform this cleaning if no ink is coming out of the printhead or if Head Cleaning A did not correct the
problem. Head Cleaning B requires approx. 3.5 mins.

Important

z If one execution of Head Cleaning B does not correct the problem, perform Head Cleaning B. If Head
Cleaning B does not correct the problem, repeat Head Cleaning B two or three times. If Head Cleaning B
does not solve the problem, then the printhead could be damaged and should be replaced.

z Frequently performing Head Cleaning B consumes ink, so use it carefully.

Printhead Cleaning Procedures

Follow this procedure to clean the printhead. The procedure is almost the same for each cleaning
method.

1 Press the Online button to display MAIN MENU.
(3 sec.)

Stop/Eject Online
(1 sec.)

Offline MAIN MENU
Menu Head Cleaning L

2 Use the and buttons to select Head Cleaning, and then press the button.
(3 sec.)

Stop/Eject Online
(1 sec.)

Main Menu

Offline Head Cleaning L
Menu

3 Use the and button to select Head Cleaning, and then press the OK button.
()

Stop/Eject Online
(1 sec.)

Head Cleaning

Offline Head Cleaning A
Menu

Printhead cleaning starts. After cleaning has finished, Online is displayed and the printer is ready to
print.

4 Print the nozzle check pattern to determine if normal operation has been restored.
(J "Checking the Condition of the Printer" P.36)

38

38

Aligning the Printhead

„ If vertical lines appear broken, or colors appear off
Run Auto Head Adj. to adjust the position of the printhead.
Before printing, make sure roll paper or a cut sheet A3 size or
wider is loaded in the printer.
(“Manual Head Adj” J See Chapter 4 of the “User’s Guide”)

1 Press the Online button to display MAIN MENU.
(3 sec.)

Stop/Eject Online
(1 sec.)

Offline MAIN MENU
Menu Head Cleaning L

2 Use the and buttons to select Adjust Printer, and then press the button.
(3 sec.)

Stop/Eject Online
(1 sec.)

MAIN MENU

Offline Adjust Printer L
Menu

3 Select Auto Head Adj., and then press the button.
(3 sec.)

Stop/Eject Online
(1 sec.)

Adjust Printer

Offline Auto Head Adj. L
Menu

4 Press the or buttons to select Advanced Adj. or Standard Adj., and then
press the button.
()

Stop/Eject Online
(1 sec.)

Auto Head Adj.

Offline Advanced Adj. L
Menu

5 Press or to select Yes, and then press the OK button.

Stop/Eject Online
(1 sec.)

Offline Advanced Adj.
Menu Yes

The printer reads the results of the printhead adjustment pattern as it prints and corrects the position
of the printhead automatically. When you are finished making settings, the printer returns online.

39
39

Adjusting Amount of Media Feed

„ Printing has white or thick streaks
Use the following procedure to print the Adjust Band to adjust
the amount of media feed. If you adjust the amount of media
feed, the setting value is applied to the currently selected media
type. Before printing, make sure roll paper or a cut sheet A3
size or wider is loaded in the printer. Further, if performing
Adjust Band, first set the Feed Priority to Band Joint.

1 Press the Online button to display MAIN MENU.
()

Stop/Eject Online
(1 sec.)

Offline MAIN MENU
Menu Head Cleaning L

2 Use the and buttons to select Adjust Printer, and then press the button.

Stop/Eject Online
(1 sec.)

MAIN MENU

Offline Adjust Printer L
Menu

3 Press or to select Adjust Band, then press the button.
(3 sec.)

Stop/Eject Online
(1 sec.)

Adjust Printer

Offline Adjust Band L
Menu

4 Press the or buttons to select Standard Adj. or Advanced Adj., and then
press the button.
()

Stop/Eject Online
(1 sec.)

Adjust Band

Offline Standard Adj. L
Menu

5 Press or to select Yes, and then press the OK button.
Stop/Eject
(1 sec.) Online

Offline Standard Adj.
Menu Yes

The printer reads the results of the band adjustment pattern as it prints and corrects the amount of line
feed automatically. When you are finished making settings, the printer returns online.

40
40

Message Is Displayed

Error Message Problem Solution

Load Roll Media The printer is waiting for you to load Load the specified size and type of roll media,
Remove RollMedia roll media.
End of Roll select the Media Type, then press the OK
RllMed.Shortage button. (J P.10)

Load Cut Sheet The printer is waiting for you to Remove the ejected roll media then press the
Remove Cut Sheet remove the ejected roll media. Online button.
Eject Cut Sheet
No Med.Type Info The roll media has run out. Load new roll media, select the Media Type,
Incorrect Media then press the OK button. (J P.10)

Med.SizeNoMatch The length of media needed to print Load a new roll, select the Media Type, and
Illegal Med Pos the received data exceeds the amount then press the OK button. (J P.10)
NoBordlessData of media available for printing.
Press and hold the Stop/Eject button for 1
No borderless second or more to abort the print job.

Size undetected The printer is waiting for a cut sheet to Load the cut sheet, then select the Media Type

be loaded. and press the OK button, or cancel the print job.

(J P.15)

The sheet has not been removed from Remove the ejected sheet from the platen.
the ejection guide.

The printer received print data for roll Press the Stop/Eject button to eject the cut
media while a cut sheets were loaded. sheets, and then load the roll. (J P.10)

The printer has received data that Press Online to use the media currently loaded
does not specify a media type. in the printer and continue printing.

The media type specified by the Confirm the type of media loaded in the printer,
printer driver does not match the value then select the media type using the operation
for the media in the media feed panel. (J See Chapter 2 of the "User's Guide")
source.
Stop the print job, use the printer driver to select
the correct the media type so it matches the
loaded media, then re-start the job.

A paper size is loaded that cannot be Stop the print job, load media of a width that can

used with borderless printing. be used with borderless printing, then do the

print job again. (J P.21)

The data received specified a paper Stop the print job, change the print job settings
size that cannot be used for
borderless printing. to a width that can be used with borderless
printing, then print the job again. (J P.21)

The data received cannot be used for Press the Online button to continue printing

borderless printing. with a border.

Stop the print job, set the media type and paper
size of the print job to settings that can be used
with borderless printing, then print the job again.
(J See Chapter 3 of the "User's Guide")

The misalignment detection function is Set the misalignment detection function for the
off. paper type to be printed to either Standard or

Loose.

The position of the media is incorrect. Load roll media that has a width which is

suitable for borderless printing and then restart
the print job. (J P.21)

Make sure that core of the roll is inserted and
mounted tightly against the roll holder. (J P.10)

The media has shifted out of the Load the media in the correct position, select
correct load position, or the media is
curled. the media type, then press the OK button.
(J P.10, P.14)

The printer interior is dusty or dirty. Open the top cover and clean inside the printer.
(J P.33)

41

41

Message Is Displayed Problem Solution

Error Message The loaded media is skewed. If using roll media, open the top cover, lift the
release lever, and rotate the roll once.Load the
Media Skewed
roll media, select the Media Type, then press
Media Too Large the OK button. (J P.10)
Media Too Small
If you are using cut sheets, open the top cover,
Media Jam
Cut Failed push the release lever to the rear to open, and
Drying.. remove the cut sheets. Reload the cut sheets,
Feed Limit.. select the Media Type, then press the OK
Cut by Stop key button. (J P.14)

Check Ink Level The loaded media is larger than any Load the correct size media then try again.
media size allowed for loading in the (J P.10, P.14)
Rep. Ink Tank printer.
No x Ink Tank
(x=Color Letter) The loaded media is smaller than any Load the correct size media, select the Media
Check x Tank media size allowed for loading in the Type, then press the OK button. (J P.10, P.14)
(x=Color Letter)
Not Enough Ink printer.
Ink level?
The size of the currently loaded media Load A3 size media or larger for printing.
is smaller than the required size for
printing print patterns and nozzle
check patterns.

Media has jammed in the printer. Refer to “Removing Media Jams” (J P.51).

Leading edge of the roll media not Manually cut and remove the roll media with a
detected after cutting.
cutter or scissors, and then reload the roll.
(J P.10)

The printer is waiting for the ink to dry. Wait until the printed sheet ejects automatically.

You pressed on the operation panel Remove your finger from the button to stop

to wind back more media than the paper feed.

allowed.

The loaded media cannot be cut The printer stops after the print job ends to
automatically. protect the printing surface. Support the printout
with your hand to prevent it from falling into the
output stacker, and then press the Stop/Eject
button to cut the printout.

Ink in the ink tank is running low. Obtain a new ink tank. If a long print job is in
progress, or if you need to print a job of many
sheets, you should replace the ink tank with a
new one. (J P.30)

Ink in an ink tank has run out. Open the right back cover and install a new ink

tank for the color that is flashing on the printer
operation panel. (J P.30)

The ink tank named in the message is Confirm that ink tank of the displayed color is

not installed. installed. (J P.30)

A problem has occurred with the ink Install a new ink tank of the color indicated on

tank. the display. (J P.30)

The ink tank indicated by the message Confirm that ink tank of the displayed color is

cannot be used with this printer. installed. (J P.30)

A problem has occurred with the ink Install a new ink tank of the color indicated on

tank. the display. (J P.30)

The print job or Head Cleaning B Replace the low ink tank with a new one.
cannot be performed because one of (J P.30)
the ink tanks is low on ink.

The ink level detection function is off. This message is displayed every time a print job
is executed and the printer goes offline. Press
the Online button to continue printing. (See
Chapter 4 of the "User's Guide")

To restore the ink level display, replace the ink

tanks with ink tanks that are designed for use
with this printer. (J P.30)

42

42

Message Is Displayed

Error Message Problem Solution

Remove Ink Tank While the Move Printer message is Remove the ink tank.
MTCart Full Soon displayed, close the right back cover
Replace MT-Cart without removing the ink tanks. The current print job can continue. Obtain a new
No MT-Cartridge The maintenance cartridge is nearly maintenance cartridge. (J See Chapter 4 of the
Check MT-Cart. full. "User's Guide")
Close UpperCover, RightCover, or When printing is finished, replace the
CRG Cover. The maintenance cartridge has maintenance cartridge. (J See Chapter 4 of the
Reset Lever become full. "User's Guide")
Check Head High Install a maintenance cartridge. (J See Chapter
A maintenance cartridge is not 4 of the "User's Guide")
Turn Power Off!! installed. Install a new maintenance cartridge intended for
A maintenance cartridge that cannot use with this printer. (J See Chapter 4 of the
Check Print be used with the printer is installed. "User's Guide")
Close the cover named in the message.
No Printhead The named cover is open.
Printhead Error!
Open the release lever. Lower the release lever.
The present height of the printhead
(displayed in the lower left corner of Press the Online button. Offline is displayed.
the display) is not at the appropriate Press and hold the button for 1 second or
height (displayed in the lower right more to return the carriage to the center, and
corner) for the print job. then open the top cover and adjust the
printhead height.
The tape inside the top cover or the
belt stopper has not been removed. Press any key on the operation panel. Next,
press or to select No, and then press the
Media has jammed in the printer. OK button to continue printing.
A problem occurred in the printer.
Switch the printer off, open the top cover,
A printhead error has occurred and remove the tape and belt stopper, then press
the printhead is not discharging ink; the Power button. (J "Quick Start Guide")
the results of the print job cannot be
predicted. Refer to "Removing Media Jams" (J P.51).

The printhead is not installed. Turn the printer off, wait for 3 seconds or more,
and then turn the printer on again. If this does
A problem has occurred with the not solve the problem, read the message in the
printhead. display and jot down the content of the
message, turn the printer off, and contact a Océ
service center.

Perform Head Cleaning A if there is a problem
in the printing results. (J P.38)

If operation of the printer does not recover after
Head Cleaning A, perform Head Cleaning B
and then print again. (J P.38)

If Head Cleaning B does not solve the problem,
replace the printhead.

Install the printhead. (J See Chapter 4 of the
"User's Guide")

Turn the printer off, wait for 3 seconds or more,
and then turn the printer on again. If this does
not solve the problem, read the message in the
display and jot down the content of the
message, turn the printer off, and contact a Océ
service center.

43
43

Message Is Displayed Problem Solution

Error Message A printhead that cannot be used with Install a printhead intended for use with this
the printer is installed. printer. (J See Chapter 4 of the "User's Guide")
Check Printhead Printhead abnormal.
Open the top cover, and if there is a carriage
Incorrect Value The IP address or subnet mask installed, remove the printhead and install a new
Scale Read Error setting, or the default gateway setting, printhead. (J See Chapter 4 of the "User's
is not correct. Guide")
Mist Full Soon
Mist Count Error A problem has occurred with the If the carriage is out, close the top cover, press
Cut. Move Timeout carriage. the Online button, select Replace P.head then
CutUnitFuseBlown A problem occurred in the printer. replace the printhead. (J See Chapter 4 of the
Adj. Failed "User's Guide")
The printer has reached the limit for
ERROR nnnnnn ink mist processing. (Immediately Set the correct settings for the IP address,
("n"= alphanumerics) before “Mist count error!" is subnet mask, and default gateway address.For
displayed.) printer network information, consult your
The printer has reached the limit of network administrator. (J See Chapter 5 of the
mist processing. "User's Guide")
The optional cutter (circular cutter)
does not move. Open the top cover and make sure a foreign
The optional cutter unit is damaged. object has not fallen into the printer.
The optional cutter unit does not
move. Turn the printer off, wait for 3 seconds or more,
The optional cutter unit is damaged. and then turn the printer on again. If this does
Printhead nozzles are clogged. not solve the problem, read the message in the
display and jot down the content of the
The high-transparency film for which message, turn the printer off, and contact a Océ
the printhead or amount of line feed service center.
cannot be adjusted is loaded. (J P.10,
P.14) The current print job can continue.

Error in the print data. Read the message in the display and jot down
the content of the message, switch the printer
off, then contact a Océ service center.

Open the top cover, and remove the broken
optional cutter.

Turn the printer off, and consult your Océ
customer service center.

Turn the printer off, remove the connector cover
from the optional cutter unit, and check that the
connector is firmly connected.

Turn the printer off, and consult your Océ
customer service center.

Reload the media and then print the nozzle
check pattern to check the condition of the
nozzles. (J P.36) If the printhead is not
operating properly, perform Head Cleaning.
(J P.38)

Follow the Manual Printhead Adjustment
Procedure to perform manual printhead
adjustment. (J See Chapter 4 of the “User’s
Guide”)

To adjust the amount of line feed (Adjust
Band), perform the procedure for “Adjusting
Line Feed Manually”. (J P.40)

If the job does not print correctly, check the
settings then restart the print job.

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When You Cannot Print

Check the following items when the printer does not operate and will not print.

Printing Will Not Start Problem Solution

Symptom The printer has not been selected If you are using Windows make sure that the correct
as the destination for the print job name of the printer is selected in the name box of the
No error message is displayed. output. Print dialog box, then try again. (J P.16)
The print queue has halted.
Error Message Displayed For Windows, open the Printers window and click the
No print media loaded. printer icon. Open the File menu and click Pause
Ink initialization operation starts Printing to release the print job from paused printing.
unexpectedly. Media jam has occurred. (J P.17)
A printer error has occurred.
When you see the Load Roll Media or Load Cut Sheet
A printer error has occurred. message, load the media and then press the OK button.
(J P.10, P.14)
The Media Type in the media
source selection is not selected. Remove the jammed sheets. (J P.51)

No ink. After removing the cause of the error, press the Online
button to set the printer online.
When the printer was switched off
previously, this forcefully cancelled When an error message appears in the printer
a cleaning operation. operation panel or the Windows display, read the
message in the GARO Status Monitor then correct the
problem. (J P.41)

If the Media Type selection is incorrect, cancel the print
job on the computer, open the printer driver and select
the correct setting for the loaded print media. (J See
Chapter 2 of the "User's Guide")

When the ink tank replacement message appears,
replace the ink tank for the indicated color. (J P.30)

Wait for the ink initialization operation to finish. Ink
filling may require up to 10 minutes to complete.

Printer Halts during Printing

Symptom Problem Solution

Error Message Displayed A printer error has occurred. Read the message displayed in the GARO Status
Monitor or GARO Printmonitor, and correct the problem
Ejected Paper Is Blank Roll media ran out during the print indicated by the error message. (J P.41)
job and the tape on the trailing Follow the procedure for removing a media jam.
edge of the media sheet is Remove the used roll and replace it with a new one.
preventing the rest of the sheet (J P.51, P.10)
from feeding.
A blank page is ejected from the The print job starts after the blank page is ejected.
previous print job.
The leading edge of roll media When the roll is loaded, a plain cut sheet is ejected as
was cut to an even length. part of the normal procedure to align the roll media
correctly. The printer returns to standby as soon as the
Printhead nozzles are blocked. preparation is completed.
Print a nozzle check pattern to confirm the condition of
Printer is damaged. the printhead.If a nozzle is blocked, follow the
printhead cleaning procedure. (J P.36, P.38)
Contact a Océ service center.

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When You Cannot Print

Cannot Print on Network Problem Solution

Symptom The LAN port and network cable Check that the connection of the cable that connects
are not connected correctly. the printer to the network is secure, and then press the
Cannot Print from a TCP/IP Power button to cycle the printer off and on again.
Network The printer cannot automatically (J See Chapter 5 of the "User's Guide")
recognize the LAN communication
Cannot print from a NetWare method. Use the printer operation panel to select Interface
network. Setup / Ethernet Driver then configure each of the
The TCP/IP network is not set settings for the communication method that is being
correctly. used on the LAN. (J See Chapter 5 of the "User's
The computer used for printing is Guide")
not setup correctly.
Confirm that the IP Address is set correctly. (J See
The name of the file you are trying Chapter 5 of the "User's Guide")
to print is too long.
The LAN port and network cable Correct printer driver installed? The printer driver must
are not connected correctly. be installed on every computer that will be printing from
Windows.
The printer cannot automatically
recognize the LAN communication Is the output destination port set correctly for every
method. computer that will be used for printing? Select Control
Panel / Printers and check the output destination.
The NetWare network is not
configured correctly. Shorten the name of the file.

The computer used for printing is Check that the connection of the cable that connects
not setup correctly. the printer to the network is secure, and then press the
Power button to cycle the printer off and on again.
A print job data stream cannot be (J See Chapter 5 of the "User's Guide")
sent from a NetWare server to a
printer in another subnet. Use the printer operation panel to select Interface
The printer type is set to parallel Setup / Ethernet Driver then configure each of the
when you are using the queue settings for the communication method that is being
server in queue server mode. used on the LAN. (J See Chapter 5 of the "User's
Guide")

Confirm that there is sufficient space available on the
NetWare file server.

Start NWADMIN or PCONSOLE and confirm (1) that
the print service is set correctly, and (2) that the print
queue has been enabled for use. (J See Chapter 5 of
the "User's Guide")

Make sure that the printer network settings are
correct.In particular, confirm that a valid frame type is
selected in the Frame Type setting. (J See Chapter 5
of the "User's Guide")

Confirm that the correct printer driver is installed on
each computer.

On the Control Panel, make sure that the correct
destination has been selected for the Printer.

Turn off the NCP burst mode in the printer protocol.

Set the printer type to Other/Unknown.

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Unexpected Printing Results

If the results you see in the print job are not what you expect, verify the following points.

Print Quality Trouble Problem Solution

Symptom Printing on the incorrect side of Check the front and back side of the media. If you print
the media. on the non-printable side of the media, you will not
Printing is faint. achieve the correct printing results.
Printhead nozzles are blocked.
Ink Smeared Print a nozzle check pattern to confirm the condition of
The ink port needle is stuck and the printhead.If a print head nozzle is blocked, perform
Edges smeared with ink the ink has clogged. the printhead cleaning procedure. (J P.36, P.38)

Pieces of torn paper remain If only the yellow colors appear smeared, you may be
jammed in the far right side under able to correct this by selecting Med. Detail Set. /
the top cover. Correct Smear / On from the operation panel. (J P.26)

The ink was not dry enough for Leave the printer with the ink tanks installed for more
cutting after borderless printing. than 24 hours and then execute Head Cleaning B.
The black ink type was changed (J P.38)
frequently.
The selected Media Type does not Close the top cover and then press the Online button.
match the media loaded in the Offline will be displayed. Next, press and hold the
media supply source. button for 1 second or more to move the carriage to the
center. Open the top cover and clear out the pieces of
The printhead height adjustment paper from the far right side.
lever is at the down position.
Lengthen the ink drying time in the Med. Detail Set./
The paper was loaded incorrectly, Drying_Time. (J P.26)
causing the paper to crease.
You are printing on thick paper or Perform Head Cleaning B. (J P.38)
paper that buckles easily.
Check the paper feed source named in the message.If
The platen has become dirty after the paper is not the same as that specified for the job,
borderless printing or printing on pause the print job temporarily, load the correct paper,
small size media. and then print again. (J P.10, P.14)
The platen has become dirty after
a borderless printing or printing on Set the printhead height adjustment lever to the center
small size media. position for normal printing. (J See Chapter 2 of the
The specified Media Type does "User's Guide")
not match the loaded media type.
Lift the release lever, and align the paper position
The media is wrinkled or curled. again. (J P.10)

The cutting dust reduction function Make sure that the printhead height adjustment lever is
is switched on. set to the up position. (J See Chapter 2 of the "User's
Guide")

Open the top cover and clean the platen. (J P.33)

Open the top cover and clean the platen. (J P.35)

Check the media in the paper feed source named in
the message.If the paper is not the same as that
specified for the job, pause the print job temporarily,
load the correct paper, and then print again. (J P.10,
P.14)

Remove the creasing or curling then reload the media
again.

If the cutting dust reduction function is not needed, use
the operation panel to switch off this feature for the
print media in use. (J See Chapter 4 of the "User's
Guide")

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Unexpected Printing Results

Symptom Problem Solution

Back sides of printed sheets are A print job using large size media Clean the part of the platen under the top cover.
dirty was executed after a print job on (J P.35)
small size media.
Black or white streaks visible
The platen was not cleaned after Clean the part of the platen under the top cover.
Horizontal lines appear in images
printed on Synthetic Paper borderless printing. (J P.35)
When printing on Glossy Photo
Paper or Semi-Glossy Photo Printhead is out of alignment. Use the operation panel to adjust the amount of feed
Paper, you may see differences for the media type you are using. (J P.40)
between light and shaded areas
on ripple surfaces of the media. Printing is not proceeding Close other applications that are open and cancel other

smoothly due to an interruption in jobs that are executing.

the flow of data from the computer.

Standard mode is selected for Print Set the Print Quality in the printer driver to High or

Quality. Highest. (J P.19)

You may not be able to achieve a Lower the printhead height adjustment lever to the low
sufficient image in some print position. However, never print on media that wrinkles
patterns with the printhead in the easily such as Coated Paper or Plain Paper with the
middle (standard) position. printhead height adjustment lever in the low position.
This could damage the printer.

Abnormal Content

Symptom Problem Solution

Broken lines are visible. The printhead has not been Use the printer operation panel to align the printhead.
aligned correctly. (J P.39)
The printing is printing The black ink type was changed.
unintelligible text. Use the printer operation panel to align the printhead.
Print data lost. (J P.39)
The media feed length is not
correct. Another printer driver was Switch the printer and computer off, then switch them
Printing in Monochrome selected for the print job. on again and start the print job again.
The fonts in the printed data are
incorrect. Select the correct printer driver for the printer and try
again. (J P.16, P.18)
Band Joint is selected.
Make sure that the software application you are using
The printer driver is set to print in has the correct type of fonts and that they have been
monochrome. installed correctly. (J "Software Application
Instructions")
Color ink tank nozzle is clogged.
If you want to match the media feed length correctly,
set Feed Priority to Print Length, then enter the
setting for the Adjust Length.The amount of media
feed can be adjusted in 0.02% increments. (J P.26)

Set the Color Mode to Color in the Main sheet of the
printer driver and try again. (J "Printer Driver Online
Help")

Print a nozzle check pattern to confirm the condition of
the printhead. If a print head nozzle is blocked, perform
the printhead cleaning procedure. (J P.36, P.38)

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Unexpected Printing Results

Symptom Problem Solution

Wrong colors are printing. The color adjustment for the Use the printer driver to adjust the colors with the
printer driver has not been done. settings on the Color Settings of the Color Mode
Edges of the image are blurred. The computer and monitor have dialog box. (J P.19)
Printing at the edges is too thick. not been adjusted correctly for
The overall printout appears color. Perform monitor color correction. (Monitor Instructions)
reddish or bluish. (J Monitor Application Instructions)
Color ink tank nozzle is clogged.
A color ink tank is inserted in the The color management setting in the software
wrong slot. application is not set correctly. For details, refer to your
software application manual. (J Software Application
Yellow ink is smearing. Instructions)
The paper adhesive is too strong.
Print a nozzle check pattern to confirm the condition of
Ink is jammed in the nozzle. the printhead. If a print head nozzle is blocked, perform
the printhead cleaning procedure. (J P.36, P.38)
The color balance settings are not
correct. On the printer operation panel, execute Move Printer.
Remove the ink tank from the printer, then insert the
correct color ink tank. (J "Quick Start Guide")

After following the procedure above, execute Nozzle
Check. If each color is not printing correctly, execute
Head Cleaning B on the printer operation panel.
(J P.36, P.38)

On the operation panel select Med. Detail Set. /
Correct Smear / On. (J P.26)

On the operation panel use the Med. Detail Set. menu
to set the VacuumStrngth to Standard or Weak to
improve printing.If using high-density printing, however,
this may cause head misalignment. (J P.26)

In the printer driver Layout sheet, press the
Processing Options button, set SSC Adjustment to
Level 1, and then perform the print job again. If Level 1
does not improve the print condition, select Level 2,
and then perform the print job again. When you are
using this function, however, the overall coloring of the
image may be changed, so it is recommended that you
perform printing to check the coloring.

On the Color Adj. function menu, make the
adjustments for each color Y, M, PM, C, PC, K.

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Unexpected Printing Results

Other Problems

Symptom Problem Solution

Ink consumption is exceedingly There are many sheets with large Printing photographs or other images that require a lot
high. areas of color. of color fill consumes large amounts of ink.This is not
unusual.
The message MTCart Full Soon Executing Head Cleaning B very
does not disappear even after often. Head Cleaning B consumes a large amount of ink
replacing a new maintenance (this is not unusual). After the printer has been moved,
cartridge. The printer consumes ink for the or after the printer has been stored and not used for a
Media is not cutting straight initial ink tank filling. long period (excluding other problems with the
The printer does not turn on. printhead), you should execute Head Cleaning B.
The printer has not yet recognized
the new maintenance cartridge. The first time the printer is used after it is set up or
moved to a new location, the ink level display may drop
The media is wrinkled at the to as low as 80% as a result of filling the tubes between
cutting position. the printhead and the ink tanks with ink (this is not
The power cable became abnormal).
disconnected while the printer was
on. Replace the maintenance cartridge and press the
Information button.

After replacing a new maintenance cartridge the
message disappears upon executing a print or
cleaning operation.

Flatten the media at the cutting position.

Wait three minutes with the power cord unplugged,
then plug in the power cord again and switch the printer
on.

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