semi-annual newsletter 2020

NEWSLETTER

The World’s Gathering Place

Issue 4| Semi-annual newsletter 2020

Mr. Robert MacLean, Principal of National Hospitality Institute, participated as a The 5 AM Club is a work
guest of honor in the first Internal Chef Competition at the Sheraton Oman Hotel that will transform your life.
Forever.
DEPARTMENAL TRAINERS
Legendary leadership and
The Departmental trainers of Sheraton Oman Hotel elite performance expert
have joined the Marriott Oman Leaning Coaches Robin Sharma introduced The
Certification with total of 70 participants of talents . 5 AM Club concept over
The workshop was so informative and useful and it twenty years ago, based on a
was held at JW Marriott on March 02nd . revolutionary morning routine
that has helped his clients
P. 3 maximize their productivity,
activate their best health and
HOSPITALITY CHAMPION AWARDS bulletproof their serenity in this
age of overwhelming
Our Senior Hygiene Officer Ms. Jamila Al Ghammari complexity.
has been nominated on the 2020 Hospitality
Champion Award. Now she reached to the shortlisted Now, in this life-changing book, handcrafted by the
under the category of a Younger Hotelier . author over a rigorous four-year period, you will discover
the early-rising habit that has helped so many
P. 14 accomplish epic results while upgrading their
happiness, helpfulness and feelings of aliveness.
YOUNG CHEF COMPETITION
Through an enchanting—and often amusing—story
Sheraton Oman Hotel has launched the first in- about two struggling strangers who meet an eccentric
house Young Chef Competition , the competition tycoon who becomes their secret mentor, The
was held at Ballroom 3 on March 03rd. 5 AM Club will walk you through:

P. 16 • How great geniuses, business titans and the world’s
wisest people start their mornings to produce
www.sheratonoman.com astonishing achievements

• A little-known formula you can use instantly to wake
up early feeling inspired, focused and flooded with a
fiery drive to get the most out of each day

• A step-by-step method to protect the quietest hours
of daybreak so you have time for exercise, self-renewal
and personal growth

• A neuroscience-based practice proven to help make
it easy to rise while most people are sleeping, giving
you precious time for yourself to think, express your
creativity and begin the day peacefully instead of
being rushed

• “Insider-only” tactics to defend your gifts, talents and
dreams against digital distraction and trivial diversions
so you enjoy fortune, influence and a
magnificent impact on the world

Part manifesto for mastery, part playbook for genius-
grade productivity and part companion for a life lived
beautifully.

Robin Sharma
Author, speaker

2 Associates Development

We are pleased to announce that the Hotel IQ Training & Departmental Trainers
Program have been recognized as the best practices programs in GLP .A big
thanks to all Sheraton Oman Associates you deeply worth this proudest
moment. I would like to express my thanks to all head of departments and
departmental trainers team this achievement couldn’t be without your great
support and co-operation. Keep learning and keep growing.

Departmental Trainers Hotel IQ Program

Associates Development – Departmental Trainers Workshop 3

Departmental Trainers have been trained and
certified on the Departmental Trainers Certification

Departmental trainers have avital The principle responsibilities of the About 10 associates have underwent for the
role to play in success of the hotel's Departmental Trainers are as follows; 1) To assist DT workshop and ready to deliver what they
training plan by planning, in the identification for their department’s have learned during the course into
coordinating and monitoring the training needs 2) To plan the training activities practice in their departments.
training activities in their department. to satisfy these training needs.

4 Associates Development – Departmental Trainers Workshop

Departmental Trainers have been trained and
certified on the Departmental Trainers Certification

It was a whole lot of fun during The 2020 LCC Training was a It was such an
that day. It was the first time fun filled day of sharing of amazing and fun
associates from different Marriott knowledge. It is the first time event. I had
brands in Muscat come together to have this kind of training learned a lot and
to be taught how to train their who gathered associates of ii was able to
people. So we got to meet and all the Marriott property in meet the
know people from other brands Muscat (Sheraton, W, JW, Ritz departmental
and it feels like we are just there Carlton). We had a chance to trainers from
meeting new people and meet with other associates different
socializing. I was also amazed from the four brands with one properties of
and excited since we get to see goal of creating a better Marriott in Oman. I
the JW Marriott property and Learning Community in the had gained a lot
saw some of its areas from front region. The day was started of knowledge and
of the house to back of the with a word of wisdom and friends from such
house on our free time. encouragement from the four a prestige event.
When it comes to the training, I General Managers of each Thank you for all
have nothing negative to say. brand - Explaining how the the support from
Everything was excellent. From Learning & Development has the learning and
the content of the training, to the a great impact in our business development
activities and their approach in through with Learning team who never
teaching us this information was Coaches support like us. get tired of
amazing. There was never a dull All throughout the day - reminding us the
moment. Everyone was lively Everyone had fun with all the importance of
and casual. But most of all, activities, social mingling and being trained and
everyone was focused and exchanging of experiences. to deliver the
eager to learn. It was a very The effort that given to make training. Please be
interactive and fun training. Plus this workshop a successful reminded that we
the content and delivery of event is a tremendous act should never stop
information was concise and that keeps all the learning
simple to understand. So I really Departmental Trainers - Do
learned from it and I can apply more in providing trainings to Nerilyn Caluza
this not only to my job but to the other associates. Kudos to Ms.
other areas of my life as well. Safa, Ms. Mona and Mr. Guest Service Agent
Hopefully, there will be more Kresna for a wonderful job!
trainings or workshops like this in
the future and I am looking Wil Jun
forward to it.
Banquet Captain
Robin Clemente

Waiter

Associates Development – IQ Training 5

Sheraton Oman associates have successfully completed

the Hotel IQ Program and getting ready for the audit

process. KNOWLEDGE

What is IQ? Program designed to
improve guest/staff interactions and
provide a higher level of hospitality
to our guests. Is all about the process
of the questions that our Guests ask
most frequently in this hotel, and
how they are answered.”

How does IQ program can help us on
our day to day operation? Associates
can confidently answer any question
from hotel FAQ Set with knowledge of
the full and correct content. Become
more aware and recognise
opportunities where you can
anticipate needs more frequently.

Is it significant to undergo for IQ
training? Precisely, training can help
you to understand the 4 key elements
of the IQ program, and how you can
utilize them when you answer the
questions. We have a total of 100
participants out of 220. It means 50%
have been trained. The IQ audit
process already implemented with
the support of IQ Auditors Team.

How I can use the IQ program? You can
enhance and refresh your knowledge
with hotel information, facilities through
the IQ Booklet. Hotel IQ Booklet contains
a total of 30 questions with a full answer
of each question. In addition , all
departments run an IQ role play during

the briefing.

Safa Al Balushi “. Hotel IQ Program is a fun
tool to enhance associate's
Learning & Development knowledge and confidence.
Manager So the desired outcome for
a successful implementation
is that each and every
member of your staff who
has contact with your Guests
is confident and competent
to provide the full content of
the answer for every
question in your FAQ Set and
to deliver it in an optimum
manner every time’’.

6 Associates Development – IQ Training

“ The training was
informative and helped
the associates to get to
know the hotel and its
facilities better . We had
learn the skills of
responding to guest
quires in a professional
way.
Reem Al Wahshi

Assistant Manager- EBC

Associates Development- Guest Voice Workshop 7

More than 40 associates participated in the

Guest Voice Workshop with Mr. Gamal Elfakih

On 23d February, around 41 associates have attended a Guest Voice Workshop, which had been delivered by
Mr. Gamal Elfakih , Area Director of Operation GLP. The training was an extremely informative, enjoyable and
above all valuable session and we look forward to putting all techniques we've learned today into practice.
Precisely, with the new culture of I WILL…

1. I will WOW one guest per day.
2. I will never say NO to any guest.
3. I will use the guest NAME in the breakfast.
4. I will greet every single guest with a SMILE.
5. I will eat with different ASSOCIATES at least 3 times a week.
6. I will IDENTIFY at least two guests preferences through GXP.
7. I will ACKNOWLEDGE & RESPONSE to every single guest request within 5 minutes.
8. I will be able to answer all GUEST QUESTIONS guest questions confidently through the IQ Booklet.
9. I will spend 10 MINUTES daily to share ideas, information or knowledge with other Associates within my team.
10. I will spend 1 hour to LEARN something new about my department, another department or the Hotel itself every week.

10
I-Will to

71%

8 Associates Development – Digital Learning Zone

Launching Digital Learning Zone With Marriott
Oman Hotels, and about 100 associates have
been trained.

Digital Learning Zone(DLZ) is a personalized learning for our managed and franchise hotels by curating
platform that serves as a central point to all Marriott learning training from a variety of source including myLearning
content and enables growth and professional development the DLP, and open source content. It is available in 19
for all associates. The DLZ presents a consistent, simplified languages. We have trained around 100 associates
learning experience under Marriott’s Oman hotels.

Associates Development – Digital Learning Zone 9

Total Required & Completed Courses: 69
Total Required & Completed Courses: 67

Total Required & Completed Courses: 39

Total Required & Completed Courses: 23
Total Required & Completed Courses: 19

Champions of
Digital Learning Zone

10 Associates Development – Departmental Trainers

Is “10 Minutes A Day” the best way to learn?

Apparently you can do pretty No way, it’s got to be 7:05 there are 1440 minutes in a Try to do it at the same time
day which means we all have each day. Don’t just expect to fit
much anything in 10 minutes a right?!) And of course, the 144 slots of 10 minutes it in somewhere, life doesn’t work
available to us, how come like that. If you do it every
day: get six-pack abs, declutter idea is that no matter how we are not all walking around morning briefing or every day at
with six-packs, in perfectly afternoon briefing you are more
your home, meditate and reduce busy you are, everyone decluttered home, achieving likely to do it every day. If you
streOssm, caonmpleToteuryisomur daCiloyllseugcecessstudsehnotsuld be able to put aside your daily success list and leave it up to fate you will find
list aanlodnogfsicdoeurMser,. reHaadssaanboAol kR. aSomadh1a0 nmi inutes at some point in reading your favorite book? yourself disappointed at the end
whywelcthoemeotbhseesfsiirostn Omwaithni w1o0manthetoir day to work on Why do we still find it hard to of the week when you haven’t
minsuctaelse?MWohuyntnEovet re7staSnudmma ith, Nalaf dhirsaomAlething specific. 10 follow the “10 minutes a day” managed to fit in your new habit
minHuatertshoyr, 1a3t Mmuinsuctaets?InWteernll,aftiirostnoafl Airpmoirnt.utes sounds less scary rule? as expected.

all, people tend to hate uneven than a quarter of an hour

amounts of time (Does anyone set but a bit more meaty than 8

their alarm clock for 7:03? minutes. So, considering

Departmental Trainers The Champion of Departmental Trainers for the first
Monthly Meeting quarter Ms. Ailline Grace, Guest Service Center-
Shift Leader.
The monthly meeting of Departmental
trainers ]is one of the significant role at our Ms. Ailline played a vital role in the Departmental Trainers roles. She showed a great
programme . We ensure that learning and interest in her team development. She was the first associate to achieve 100% on Online
development culture is maintained and Training (DLZ), but later on we have noticed that her passion and hunger for learning and
met in each department through the development influenced her associates like an inspiring virus. she encouraged her team
monthly audit. We share different topics to complete their online training which led to getting 100% achievement. All of them got
such as training activities, responsibilities excited about their own development like a contagious disease because of her
and we recognize those associates who influence. Moreover, she completed all the required on the job training. She is well
are doing an outstanding performance in deserved to be recognized as the Champion of Departmental trainer for the first quarter
developing their team. of 2020.

❖ Champion of the DLZ 100% Completion on the Digital Learning Zone .
❖ Champion of the OJT 100% achievement on the On the Job Training.
❖ 100% attendance on all the Off Job Training.

My mission is to
create a healthy
environment and
culture at work that
will encourage and
promote learning and
development and to
help in building
positive associate
morale which will
enhance my
colleagues
confidence and

”. enthusiasm at work

that can result to drive
guest satisfaction.”

Ailline Grace Madlangbayan
Guest Service Centre-Shift Leader

Associates Development - Food Safety Training 11

About 40 Associates have underwent for Great

Food Save Food Training which delivered by “My primary role at the hotel is
to design, implement and
Ms. Jamila Al Ghammari monitor HACCP , provide
necessary guidance and
Food Safety is critical to Marriott The importance of implementing management to produce safe
International’s food and beverage food safety is a factor that can food for the guests.
operations and the guest experience. affect all of us, whether we are Moreover, I’m responsible of
Therefore, food handlers in Marriott preparing food in our homes, implementing and enforcing
International’s hotels should improve working in a restaurant, or dining local and Marriott food safety
their knowledge and skill on food in a restaurant, providing policies and representing
safety assurance. Great Food Safe effective food health and safety Marriott Hotels in Oman for all
Food is comprehensive food safety is vital to ensuring the health of safety and hygiene initiatives roll
training that is valid for two (2) years everyone. Associates handling out in the continent.
for non-management food handlers. food must be instructed or
It is a part of Marriott International's trained in food hygiene so they Jamila Al Ghammari
comprehensive food safety program. have an understanding of the
requirements for their work. Senior. Hygiene Officer

Good food hygiene ensures that food Associates should learn about
prepared for customers is safe to eat. preparing food in a safe
It prevents harmful microorganisms environment by learning about
that can cause serious illness from contamination, sanitation, pest
contaminating food, prevents cross control, and a number of other
contamination, enables businesses to topics associated with food
comply with the law, and protects safety.
the reputation of the business.

12 Associates Development – Wine Spirit Training

.
Food & Beverage associates had the opportunity to join
the Wine & Spirit Education Trust training.

WSET provides best-in-class education and WSET was founded in 1969 and is There are 4- levels in the WSET
qualifications to inspire and empower the headquartered in London. Currently program, 4th level being the
world’s wine and spirits professionals and there are 70 countries worldwide who highest. Our Team members (
enthusiasts. WSET qualifications are globally offers professional certification for Imal, Prateek & Robin) were
recognized as the international standard in WSET and being newly introduced in selected for the 1st level and
wine and spirit knowledge. They are OMAN. This program gives an have successfully completed
designed for those who are just starting out immense knowledge about spirits & their training. Soon the results will
in their careers, as well as established wine and helps in developing be announced and
professionals, and the many enthusiasts Beverage managers & Master simultaneously they will be
who have a passion for wines and spirits. Sommeliers across the globe enrolled for level 2.

Shrey Mehta “Our participation in the
WSET workshop stems
Food & Beverage Manager from our keenness to provide
associates with the
opportunity to participate
in important training and
ensure that they are kept up-
to-date with the latest
developments in this vital
sector. WSET provides best-
in-class education and
qualifications to inspire and
empower the world’s wine
and spirits professionals and
enthusiasts.

Associates Development – GXP Training 13

We do not miss precious opportunities , our Guest Facing Associates
attended GXP Training at Al Bustan Palace.

Learning is a never-ending process. with all Marriott’s Oman hotels .It was It was great opportunity for
Your are always learning and very useful training and many thanks to all team to be introduced to
discovering new things that will the training facilitator who came from
allow you to continue on the path Dubai specifically to deliver this training a new tool called “GXP”.
of success. On 17th February , 2020 to all Marriott Oman’s properties . The Using GXP will help us to
about 6 associates from our hotel training gave us a great opportunity to
have participated in the GXP meet our partners from other hotels have a better
workshop at Al Bustan Palace and worked closely with each other. communication, more
efficient service and most
important - will lead us to
better understanding of our
guests needs and to meet

and exceed their
expectations.

Rasa Kubiliute

Assistant Manager of Guest Services

14 Associates Development - Champions Stories

SUCCESS STORIES

Hospitality Champion, Ms. Jamila Al Ghammari, Senior.
Hygiene Officer as a Young Hotelier of the Year 2020.

❖ Describe the nominee’s job history over the I'm pleased to be shortlisted for the hospitality
past 5 years? Jamila starts working in champion awards under the category of young
Sheraton Oman Hotel on December 2017. hotelier of the year, as this competition is to
She set the hygiene standards for the hotel recognized Omani talents in the hospitality sectors. The
according to both Local and Marriott food motivation that I have got from Chef Adil and Team is
safety policies in short period of time with pushing me forward to give more for Sheraton Oman
minimum experience as this job was her first and to be recognized across Muscat hotels.
job after graduating from Sultan Qaboos
University with bachelor’s degree of
science in human nutrition & dietetics.

❖ Please explain why this person deserves to
win a hospitality championship award 2020?
Jamila is young dynamic fearless person
she accepts any challenges received and
take equally responsibility as a Manager as
a up coming leader and she has the girl
power in her to showcase the community
that she as a girl not behind she is one of
the finest and hard working person towards
her goal and professional such people
should be definitely recognized and
awarded for what they do for the
community making assure that the people
eat food safe and hygienically which plays
a important role in any establishment and
community .

Cross Training Champion, Mr. Amjid
Al Akhzami, Guest Services Operator

Amjid is working in Guest services During his training tuner he completed
department as a GS Operator . He more than 20 online courses related to
started off his cross training in Sales Sales department. His passion leads him
department from February 2020. Amjid to a great world. Moreover, he had
passionate about meetings and talking several chances to represent the
with people, he is people oriented company in exhibitions. Amjid Said” It
person and this the main reason why was my first time to go outside and meet
he wants to do his cross training in clients , communicate with them and I
Sales, to grab a precious opportunities have learned how to sell the company
to meet clients from different fields. in a smart way”.

Omar Al Jabri – Sales Manager “ ِ Amjid is good,
passionate, and very excited to be in Sales. When he is
tasked he tries to finish things as soon as possible. He only
needs some experience, and well get that as long as he
stays in Sales.

Associates Development - Associates Recognition 15

Sheraton Oman Hotel has recognized the Stars & Talents of
month of December 2019 and January 2020

RAJARAJA CHOLAN - FLS Technician/ Electrician

The main reason for nominating him is, Raja is working with us from 2017 and
compared to last Jan-2019 we were able to joined here as a FLS Technician. We are
save OMR 1200 only from the electricity nominating him for the EOM for the
consumption in this month. This was mainly month of January -2020 Raja is one of
because of his involvement in the reducing the the active and hard workers in our
energy consumption by modifying the timers, department. Even though he is a
closely monitoring of the main chillers and Technician he always shows interest in
reducing its operating hours and load. And his learning new things. Since we don’t have
routine rounds and taking action on all the any supervisor, he handles the shift with
areas where unnecessarily energy is wasted. no complaints.

Oliver Panas Uttar Bomjan Hamed Al Mamari

Culinary / Chef de partie Housekeeping Room Attendant Finance – AR Clerk

Chef Oliver is the only one Uttar have better customer ratings Hamed has been doing a good job as
chef who is responsible for in the month of Jan 2020. Uttar an AR Clerk with his smile face always.
Turbine on his day off only always anticipates the guest Although he was a fresh candidate but
other chef is taking care he needs. Uttar is an amazing person he has learnt the Receivable Job very
is all alone in the kitchen to work with and he has always fast and also is making his effort in
taking care their operation been so supportive. complying with the Finance Policies.
as we used turbine chef in Specially his effort in collecting
another kitchen for help due Uttar never say no for anything and government payments & follow ups are
to fill up some vacant place. complete the given task. He has to be recognized.
can do attitude. Uttar is very He has shown lot of enthusiasm in
Entire December we were responsible and flexible with his learning and making sure his area of
very busy Oliver is the duty. Uttar is very passionate and responsibility is in line with the job
only chef who is professional associate in the allocated to him.
responsible for making department. His cooperation with other departments
sushi’s all the events were is commendable and always ensures to
back to back from Uttar is a very good team player. help the operating departments and at
seafood night to festive Guest mentioned his name in guest the same time following the policies as
evenings with Japanese voice for his amazing/excellent well.
event he successfully did housekeeping service. Uttar is very
all the job without any creative. He is always doing very
help. nice towel arts in the guest rooms.

Always accept challenges

and task given to him with a

great smile on the face

always he managed to

participate in Hotel

Christmas coral

performances being with

busy schedule he managed

it very well coming duty

early without being ask for

looking situation a true gem

for team culinary.

Joji Joseph - Banquet Waiter

He is one of the key players of the team with good relation with his colleagues. He
shown great camaraderie to all the associates even from stewarding and kitchen
associates.

Jojy give his full dedication towards his work as a Banquet
Waiter. He can work in the morning shift with less supervision and
takes ownership of the task given to him with smooth transition
with good feedback from the Guest as a result he helping his self
to learn and develop in the hospitality field.

Jojy show creativity through his mocktail creation which most of
our Guest likes it. He’s giving his full commitment and exceeding
more than what he’s job asking as a result of good feedback
from the Guest

16 Associates Development – Chef Competition

The First Internal Chef Competition at Sheraton Oman Hotel

On Tuesday, 03rd March, Sheraton Oman Hotel Two teams joined the Young Chef Competition. the first
launched the first in–house Young Chef Competition. team included Mr. Gokul & Mr. Laknesh, while the
The battle started with a word of wisdom and second team included Mr. Nasser & Ms. Joylene. To
encouragement from the Executive Chef, - Explaining make the competition more spicy and interesting both
how the competition will has a great impact on our teams received the black box and didn't know what
competitors development and future career. was inside . They have to think and come up with three
dishes at the end of competition.
We welcomed our guests, management, leaders
and associates for taking the time and joining us in We care about “YOUR" and place importance not only
the first in-house chef competition. Followed by on business, but also on learning experiences, and the
welcoming the judge panel Mr. Robert MacLean freedom and empowerment to pursue an individual
Principle of National Hospitality Institute, Mr. Aytekin career path, training opportunities and flexible work
Kareaka General Manager & Haitham Al Jabri arrangements.
Human Resources Director.

14

Associates Development - Chef Competition 17

I wanted to strengthen our

brigades and we wanted to

do that by sending our

young chefs to competition

so they could learn more. We

hoped that after the

competition, they would

bring with them new

experiences and ideas which

would make our kitchens

stronger and our food better.

Many chefs have come

through the competition and

gone on to greater things.

The kitchens those chefs

came from have got stronger

and stronger. By

encouraging your younger

chefs to enter the

competition you are doing

far more than just giving a

young chef a chance, you

are saying something to the

rest of the brigade. If your

chef wins you are bringing

applause and publicity your

way, which can rub off in

terms of business and other

chefs seeing your kitchens as

a place they should go and

work. This competition is a

great learning ground for

any young chef to prove

himself or herself and is an

excellent way to increase

the morale in a kitchen.

Adil Shaikh
Executive Chef

18 Associates Development- Commitment To Clean

Marriott Commitment to Clean training journey, about 70%
of associates attended classroom training with the support
of Departmental Trainers Champions.

To support our hotel with facilitating the bringing the Commitment to Clean to
Commitment To Clean Training Program life. Their personal confidence and ability
as part of its recovery and re-opening to create the new guest experience is
efforts, the Sheraton Oman Hotel critical to a successful re-opening, so we
associates have been educated and must ensure that we ground the
trained on the Commitment to Clean Commitment to Clean in our people first
programme. Associates are central in focus.

Associates Development – Commitment To Clean 19

Marriott Commitment to Clean training journey, about 70%
of associates attended classroom training with the support
of Departmental Trainers Champions.

20 Associates Activities

Prevention is better than Cure Coronavirus Awareness by
Dr. Maridel Juarez

Coronavirus disease 2019 On February 05th, Sheraton Oman Hotel
had arranged a Coronavirus Awareness
(COVID-19) is a respiratory session of the associated, we had an
informative session of novel coronavirus
illness that can spread from (2019-nCoV) that was first reported from
Wuhan, China, on 31 December 2019 .
person to person. The virus We express our thanks to Ms. Maridel
Juarez, RN M.A.N.Faculty of Infection
that causes COVID-19 is a Prevention and Control Programme in
Higher Institute of Health Specialty for her
novel coronavirus that was guidance and useful information of how
do we prevent ourselves from this serious
first identified during an disease.

investigation into an

outbreak in Wuhan. The

virus that causes COVID-19

probably emerged from an

animal source, but is now

spreading from person to

person. The virus is thought

to spread mainly between

people who are in close

contact with one another

(within about 6 feet)

through respiratory droplets

produced when an infected

person coughs or sneezes. It

also may be possible that a

person can get COVID-19

by touching a surface or

object that has the virus on

it and then touching their

own mouth, nose, or

possibly their eyes, but this

is not thought to be the

main way the virus spreads

Part of our associates participation in the Blood Donation
Camping at Al Bustan Palace

In fact, when you give blood you give another birthday, another
anniversary, a another day at the beach, another night under the stars,
another talk with a friend, another laugh, another hug, another chance.
Here was our associates great initiatives at the Blood Donation camping
which was held at Al Bustan Palace on 11th February, 2020.

Associates Activities 21

SERVE OUR WORLD CELEBRATE DIFFERENCE

Engaging with Guests and local community Joining our associates
in their National day
At Marriott, we Serve and support the world where we live and work. Our “spirit celebration
to serve” makes the company stronger. Marriott International focuses on five
global social issues: poverty alleviation, the environment, community We believe that it’s the knowledge of
workforce development, the wellbeing of children, and global diversity and our people that really brings our brands
inclusion. to life.. Our global strength comes from
celebrating local differences whilst
A great intuitive from our associates, engaging with the our valued guests and understanding that some things should
local community during this global crises. Personalized “We Miss You” videos be kept the same. We welcome
and photos shared with regular guests different perspectives and listen to
everyone’s ideas. We are respectful of
all cultures and look to learn from
others. We play an active role in the
communities in which we operate

04 February Happy national
Day Sri Lanka

11 March Happy Lithuanian
Independence Day

26 March Happy
Independence Day of
Bangladesh

22 Associates Activities

PUT PEOPLE FIRST

Our Put people first core value is about taking care of
our associates and letting them take care of the
customers. We want to give associates opportunities to
grow and succeed. This is a part of the company’s DNA.

We want to be the company that understands people’s
needs better than anyone else in our industry. This
means being sensitive to others, noticing the things that
matter and taking responsibility for getting things right.

We treat people as individuals, We look and listen for
the little things that make a difference and We use our
experience to find new ways to deliver great service

The World’s
Gathering Place

Thank you so much for the time you spent reading our newsletter, hope
you have enjoyed it and see you in the second quarter of 2020 .

Prepared by:
Safa Al Balushi
Learning & Development Manager