VTCT Level 2 Certificate in Perming and Neutralising Hair

VTCT Level 2 Certificate in
Perming and Neutralising Hair
(QCF)

Accreditation start date: 1 August 2010
Credit value: 13
Guided learning hours (GLH): 114
Qualification number: 500/8747/2

Statement of unit achievement

By signing this statement of unit achievement you are confirming that all learning outcomes,
assessment criteria and range statements have been achieved under specified conditions and that
the evidence gathered is authentic.

This statement of unit achievement table must be completed prior to claiming certification.

Unit code Date achieved Learner Assessor IV signature
signature initials (if sampled)
Mandatory units
UV20483
UV20386
UV20512

AH20043F_v3

The qualification

Introduction National Occupational Standards (NOS)

The VTCT Level 2 Certificate in Perming and Units in this qualification have been mapped
Neutralising Hair (QCF) is a qualification that to the relevant NOS (where applicable). This
has been specifically designed to develop your qualification is accredited on the Qualifications
practical skills in; how to provide perming and and Credit Framework (QCF).
neutralising services and how to provide an
effective consultation service for clients. This qualification is approved and supported by
the Hairdressing and Beauty Industry Authority
Underpinning this qualification you will develop (HABIA), the standard setting body for hair,
a sound knowledge of health and safety whilst beauty, nails and spa qualifications.
working in the hairdressing industry. You will
also develop a knowledge and understanding
of the practical skills learned throughout this
qualification.

The purpose of this qualification is to
develop your practical skills to a high level of
occupational ability to enable you to perform
your own salon services.

2

Progression • Level 2 Award in Preventing Contact
Dermatitis (QCF)
When you have successfully completed this
qualification you will have the opportunity to • Level 3 Diploma in Women’s Hairdressing
progress to the following VTCT qualifications: (QCF)

• Level 2 NVQ Diploma in Hairdressing • Level 3 Certificate in Perming Hair (QCF)
(QCF)
This qualification may lead directly into
• Level 2 NVQ Diploma in Hairdressing employment in the hairdressing industry
(Combined Hair Types) (QCF) specialising in perming and neutralising hair or
to work as an independent hairdresser.
• Level 2 NVQ Diploma in Barbering (QCF)
• Level 2 NVQ Diploma in Chemically

Treated African Type Hair (QCF)
• Level 2 NVQ Diploma in Treating Natural

African Type Hair (QCF)
• Level 2 NVQ Diploma in Barbering African

Type Hair (QCF)
• Level 3 NVQ Diploma in Hairdressing

(QCF)

Progression opportunities also exist in the
form of specialist VTCT vocationally related
qualifications:

• Level 2 Diploma in Barbering (QCF)

• Level 2 Diploma in African Caribbean
Hairdressing (QCF)

• Level 2 Certificate in Barbering (QCF)

• Level 2 Certificate in Colouring Hair (QCF)

• Level 2 Certificate in Cutting Hair (QCF)

• Level 2 Certificate in African Caribbean
Hairdressing (QCF)

• Level 2 Award in Scalp Massage Services
(QCF)

• Level 2 Award in Salon Reception Duties
(QCF)

• Level 2 Award in Wig Services (QCF)

• Level 2 Award in Emergency First Aid at
Work (QCF) (HSE Approved)

3

Qualification structure

Total credits required - 13

All mandatory units must be completed.

Mandatory units - 13 credits

VTCT unit Ofqual unit Unit title Credit value GLH
code reference
3 22
UV20483 R/600/8763 Follow health and safety practice in the 3 30
salon 7 60

UV20386 A/600/9065 Client consultation for hair services

UV20512 Y/600/8537 Perm and neutralise hair

4

Guidance on assessment

This book contains the mandatory units that make up this qualification. Optional units will be
provided in additional booklets (if applicable). Where indicated, VTCT will provide assessment
materials. Assessments may be internal or external. The method of assessment is indicated in
each unit.

Internal assessment Assessment explained

(any requirements will be shown in the unit)

Assessment is set, marked and internally VTCT courses are assessed and verified by
verified by the centre to clearly demonstrate centre staff. Work will be set to improve your
achievement of the learning outcomes. practical skills, knowledge and understanding.
Assessment is sampled by VTCT external For practical elements, you will be observed
verifiers. by your assessor. All your work must be
collected in a portfolio of evidence and cross-
External assessment referenced to requirements listed in this record
of assessment book.
(any requirements will be shown in the unit)
Your centre will have an internal verifier whose
Externally assessed question papers role is to check that your assessment and
completed electronically will be set and marked evidence is valid and reliable and meets VTCT
by VTCT. and regulatory requirements.

Externally assessed hard-copy question papers An external verifier, appointed by VTCT, will
will be set by VTCT, marked by centre staff and visit your centre to sample and quality-check
sampled by VTCT external verifiers. assessments, the internal verification process
and the evidence gathered. You may be
asked to attend on a different day from usual if
requested by the external verifier.

This record of assessment book is your
property and must be in your possession when
you are being assessed or verified. It must be
kept safe. In some cases your centre will be
required to keep it in a secure place. You and
your course assessor will together complete
this book to show achievement of all learning
outcomes, assessment criteria and ranges.

5

Creating a portfolio of evidence

As part of this qualification you are required to
produce a portfolio of evidence. A portfolio will
confirm the knowledge, understanding and skills
that you have learnt. It may be in electronic or
paper format.

Your assessor will provide guidance on how to
prepare the portfolio of evidence and how to
show practical achievement, and understanding
of the knowledge required to successfully
complete this qualification. It is this booklet
along with the portfolio of evidence that will
serve as the prime source of evidence for this
qualification.

Evidence in the portfolio may take the following
forms:

• Observed work
• Witness statements
• Audio-visual media
• Evidence of prior learning or attainment
• Written questions
• Oral questions
• Assignments
• Case studies

All evidence should be documented in the
portfolio and cross referenced to unit outcomes.
Constructing the portfolio of evidence should not
be left to the end of the course.

Many frequently asked questions and other
useful information are detailed in the VTCT
Candidate’s Handbook, which is available on
the VTCT website at www.vtct.org.uk/students.
Other questions should be addressed to the
tutor, lecturer or assessor.

6

Unit assessment methods

This section provides an overview of the assessment methods that make up each unit in this
qualification. Detailed information on assessment is provided in each unit.

Mandatory units

VTCT unit Unit title External Internal
code
Follow health and safety practice in Question Observation(s) Assignment(s)
UV20483 the salon paper(s)
Client consultation for hair services 
UV20386 Perm and neutralise hair 1 
UV20512 
1
1

7

Unit glossary

VTCT product Description
code
Unit title All units are allocated a unique VTCT product code for identification purposes.
National This code should be quoted in all queries and correspondence to VTCT.
Occupational
Standards The title clearly indicates the focus of the unit.
(NOS)
NOS describe the skills, knowledge and understanding needed to undertake a
Level particular task or job to a nationally recognised level of competence.

Credit value Level is an indication of the demand of the learning experience, the depth
Guided and/or complexity of achievement and independence in achieving the
learning hours learning outcomes. There are 9 levels of achievement within the Qualifications
(GLH) and Credit Framework (QCF).
Observations
This is the number of credits awarded upon successful achievement of all unit
Learning outcomes. Credit is a numerical value that represents a means of recognising,
outcomes measuring, valuing and comparing achievement.
Evidence
requirements GLH is an estimate of the time allocated to teach, instruct, assess and
Maximum support learners throughout a unit. Learner initiated private study, preparation
service times and marking of formative assessment is not taken into account.
Observation
outcome This indicates the minimum number of observations required to achieve the
Knowledge unit.
outcome
The learning outcomes are the most important component of the unit, they set
Assessment out what is expected in terms of knowing, understanding and practical
criteria ability as a result of the learning process. Learning outcomes are the results
of learning.
Range
This section provides guidelines on how evidence must be gathered.

The maximum time in which a particular service or practical element must be
completed.

An observation outcome details the practical tasks that must be completed to
achieve the unit.

A knowledge outcome details the theoretical requirements of a unit that must
be evidenced through oral questioning, a mandatory written question paper or
portfolio of evidence.

Assessment criteria set out what is required, in terms of achievement, to meet
a learning outcome. The assessment criteria and learning outcomes are the
components that inform the learning and assessment that should take place.
Assessment criteria define the standard expected to meet learning outcomes.

The range indicates what must be covered. Ranges must be practically
demonstrated in parallel to the unit’s observation outcomes.

8

UV20483

Follow health and safety
practice in the salon

The aim of this unit is to increase your understanding of
health and safety and its importance in the salon in which
you work.
You will develop the ability to carry out a simple risk
analysis, recognise a hazard, responsibly deal with the
hazards you have found and follow safe and hygienic
working practices.
You will also need to be able to locate fire fighting
equipment, first aid resources and have an awareness of
fire, emergency and evacuation procedures.
This unit applies to hairdressing, beauty therapy, nail and
barbering salons and spas.

UV20483_v7

Level

2

Credit value

3

GLH

22

Observation(s)

3

External paper(s)

1

Follow health and safety
practice in the salon

Learning outcomes Evidence requirements

On completion of this unit you will: 1. Environment

1. Be able to maintain health, safety and Evidence for this unit must be gathered in a
real or realistic working environment.
security practices
2. Simulation
2. Be able to follow emergency procedures
Simulation is not allowed in this unit.

3. Observation outcomes

Competent performance of ‘Observation’
outcomes must be demonstrated to your
assessor on at least three occasions.

4. Knowledge outcomes

There must be evidence that you possess
all the knowledge and understanding
listed in the ‘Knowledge’ section of this
unit. This evidence may include projects,
assignments, case studies, reflective
accounts, oral/written questioning and/or
other forms of evidence.

5. Tutor/Assessor guidance

You will be guided by your tutor/assessor
on how to achieve learning outcomes in this
unit. All outcomes must be achieved.

6. External paper

Knowledge and understanding in this unit
will be assessed by an external paper.
The criteria that make up this paper are
highlighted in white throughout this unit.
There is one external paper that must be
achieved.

UV20483 11

Achieving observations
and range

Achieving observation outcomes Maximum service times

Your assessor will observe your performance There are no maximum service times that apply
of practical tasks. The minimum number to this unit.
of observations required is indicated in the
evidence requirements section of this unit.

Criteria may not always naturally occur during
a practical observation. In such instances you
will be asked questions to demonstrate your
competence in this area. Your assessor will
document the criteria that have been achieved
through oral questioning.

Your assessor will sign off an outcome when all
criteria have been competently achieved in a
single client service.

Achieving range

There are no range statements that apply to this
unit.

12  UV20483

Observations

Outcome 1

Be able to maintain health, safety and security practices

You can:

a. Conduct yourself in the workplace to meet

with health and safety practices and salon
policy

b. Deal with hazards within your own area of

responsibility following salon policy

c. Maintain a level of personal presentation,

hygiene and conduct to meet with legal and
salon requirements

d. Follow salon policy for security
e. Make sure tools, equipment, materials, and

work areas meet hygiene requirements

f. Use required personal protective equipment
g. Position yourself and the client safely
h. Handle, use, and store products, materials,

tools, and equipment safely to meet with
manufacturer’s instructions

i. Dispose of all types of salon waste

safely and to meet with legal and salon
requirements

*May be assessed through oral questioning.

Observation 1 23
Date achieved
Criteria questioned orally
Portfolio reference
Assessor initials
Learner signature

 UV20483 13

© Habia

Outcome 2

Be able to follow emergency procedures

You can:

a. Follow emergency procedures
b. Follow accident reporting procedures which

meet with salon policy

c. Locate fire fighting equipment

*May be assessed through oral questioning.

Observation 1 Optional Optional
Date achieved
Criteria questioned orally
Portfolio reference
Assessor initials
Learner signature

14  UV20483

Developing knowledge

Achieving knowledge outcomes

You will be guided by your tutor and assessor Where possible your assessor will integrate
on the evidence that needs to be produced. knowledge outcomes into practical observations
Your knowledge and understanding will be through oral questioning.
assessed using the assessment methods listed
below:

• Observed work
• Witness statements
• Audio-visual media
• Evidence of prior learning or attainment
• Written questions
• Oral questions
• Assignments
• Case studies

Achieving the external paper

The external paper will test your knowledge of the criteria highlighted in white. A pass mark of
70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then
be orally questioned or asked to produce other forms of evidence as all unit criteria must
be achieved.

Your assessor will complete the following table when the 70% pass mark has been achieved.

Paper Date achieved Assessor initials
1 of 1

 UV20483 15

Knowledge

Outcome 1

Be able to maintain health, safety and security practices

You can: Portfolio reference /
Assessor initials*
j. Explain the difference between legislation, codes of practice and

workplace policies

k. Outline the main provisions of health and safety legislation

l. State the employer’s and employee’s health and safety

responsibilities

m. State the difference between a ‘hazard’ and a ‘risk’

n. Describe hazards that may occur in a salon

o. State the hazards which need to be referred

p. State the purpose of personal protective equipment used in a

salon during different services

q. State the importance of personal presentation, hygiene, and

conduct in maintaining health and safety in the salon

r. State the importance of maintaining the security of belongings

s. Outline the principles of hygiene and infection control

t. Describe the methods used in the salon to ensure hygiene

u. Describe the effectiveness and limitations of different infection

control techniques

v. Describe how to dispose of different types of salon waste

*Assessor initials to be inserted if orally questioned.
Requirements highlighted in white are assessed in the external paper.

16  UV20483

© Habia

Outcome 2

Be able to follow emergency procedures

You can: Portfolio reference /
Assessor initials*

d. Identify named emergency personnel

e. Describe procedures for dealing with emergencies

f. Outline the correct use of fire fighting equipment for different types

of fire

g. State the dangers of the incorrect use of fire fighting equipment on

different types of fires

h. State the importance for reporting and recording accidents

i. Describe the procedure for reporting and recording accidents

*Assessor initials to be inserted if orally questioned.
Requirements highlighted in white are assessed in the external paper.

 UV20483 17

Unit content

This section provides guidance on the recommended knowledge and skills required to enable you
to achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have the
opportunity to cover all of the unit content.

Outcome 1: Be able to maintain health, safety and security practices

Hazards and risks: A hazard is something People – staff, clients, visitors, children,
that has the potential to cause harm. A risk personal belongings, systems (security,
is the likelihood of a hazard happening. emergency evacuation, storage/use of
confidential staff/client records, business
Salon hazards: Require immediate information).
action – refer to job description, level of
responsibility, report, duty to recognise/ Belongings – client to retain personal
deal with hazards, training on dealing belongings where possible, empty pockets
with hazards, deal with hazards without prior to hanging coat, staff belongings to
endangering self/others, if in doubt call for remain in staff room, avoid personal items
assistance, nominated personnel, duty to in salon.
recognise/deal with hazards.
Security breaches – inform salon owner/
Environmental – wet/slippery floor, head of school, review records (stock
cluttered passage/corridors, rearrange levels/control, monitor takings, inventory
furniture, blocked passageway/entrance/ of equipment, manual and computerised
exit. records), take statements, eye witness
accounts, review findings, call in police,
Equipment – broken, worn, faulty, notify data protection registry/clients of
incorrect use. breach, maintain confidentiality, could
result in loss of employment.
Chemicals – leaking, damaged packaging.
Use of tools and equipment: Comply with
Security (cash) – unattended reception/till, legislation, health and safety, electricity at
money in transit, cash left in till overnight. work, portable appliance testing, reporting
of injuries and dangerous diseases,
Security (people) – staff, clients, visitors, manual handling, visual checks, only use
children, personal belongings, disregard of for intended purpose, no trailing wires,
systems (security, emergency evacuation, manufacturer’s instructions, fit for purpose.
storage/use of confidential staff/client
records, business information). Maintenance of tools and equipment:
Equipment and tools cleaned, washed,
Hygiene – poor personal cleanliness, lack appropriate sterilisation (barbicide,
of regular washing of uniform, equipment autoclave, UV, sterilising spray), complete
(dirty, not sterilised, cross-infection, destruction of all living organisms on tools
cross‑contamination between clients. and equipment, disinfection (remove
contamination from hard surfaces), heat or
Salon policy for security: chemical methods, visual check, remove

Cash – staff training, point of sale, regular
banking, in transit.

18  UV20483

© Habia

Outcome 1: Be able to maintain health, safety and security practices (continued)

and label broken tools and equipment, towels in covered bin.
store correctly.
Reporting of injuries diseases and
Preparation of work area: Work station/ dangerous occurrences – accident book,
bed/chair/trolley, equipment cleaned, reporting diseases, log accidents.
appropriate sterilisation (barbicide,
autoclave, UV, sterilising spray), complete Control of substances hazardous to
destruction of all living organisms on tools health – store, handle, use, disposal,
and equipment, disinfection (remove replace lids, ventilation for vapour and dust,
contamination from hard surfaces, large avoid over exposure to chemicals, use
work areas, floors and work surfaces), manufacturer’s instructions for use.
heat or chemical methods, bactericides,
fungicides, viricides, full access around Disposal of waste – sharps box, closed
work area, safe professional presentation top bin, dilute chemicals with running water,
tools and equipment, visual check on large/ environmental protection, salon policies for
small equipment, portable appliance tested, hazardous waste, single use items, recycle
bed/seat/basin (select height). empties.

How to follow safe and hygienic working Behave professionally in a salon
practices: environment: Follow health and safety
practices and procedures, follow salon
Maintaining a safe salon – all staff to code of conduct, respect and co‑operate
adhere to salon policies, clean, tidy, safe with others (team work – be sympathetic,
standards of working, remove spillages, fair, not aggressive), avoid gossip, value
report slippery surfaces, remove/report client(s), use appropriate language,
obstacles, clear access to work stations/ maintain confidentiality, uphold a polite,
beds/trolleys and equipment, clean/ cheerful and friendly manner (friendly facial
sterilise/disinfect tools, equipment and expressions, open body language, positive
work surfaces, risk assessment, no attitude), eye contact, sensible behaviour,
smoking, eating, drinking or drugs in salon, take pride in work, be punctual, employer
professional personal hygiene. and client loyalty.

Personal protective equipment – avoid How to maintain personal presentation
latex, powdered gloves, apron, protective and hygiene: Clothes/uniform (washed/
glasses. ironed daily), hair (clean, healthy,
manageable, off face), personal hygiene
Electricity at work – visual check of (shower daily, clean teeth, fresh breath
equipment, no trailing wires, portable deodorant, avoid overpowering perfume/
appliance testing. aftershave), workable length clean nails
(hair), short clean nails (beauty), minimal
Manual handling – moving stock safely, jewellery/no jewellery, light fresh make‑up,
lifting, working heights, unpacking. comfortable clean shoes, wash hands
between clients, cover cuts and wounds
Towels – clean for every client, place dirty

 UV20483 19

© Habia

Outcome 1: Be able to maintain health, safety and security practices (continued)

with plaster, wear personal protective services, trade description, data protection,
equipment. employer’s liability (compulsory insurance),
occupier’s liability, local by‑laws (set by
Risk: The likelihood of a hazard council), salon rules, code of conduct,
happening, risk assessment, determine the observance by all staff.
level of risk, preventative measures, reduce
a potentially harmful situation, judgement Employer responsibility for safety of
of salon hazards, who/what/level of risk, staff/employees/clients: Hold current/
interpret results, conclusions, record valid liability insurance, display health and
findings, regular reviews. safety rules covering staff/employees/
clients/fire evacuation, provide regular
Position yourself and the client training, accurate record keeping,
appropriately: monitoring, consult experts.

Stylist/therapist/nail technician – position
self safely, when you sit or stand ensure
good posture (straight back, stand upright,
even weight distribution, maintain balance,
remain relaxed, don’t overstretch), poor
posture will result in fatigue, uneven
service, back/shoulder injury.

Client – seated/laid comfortably (adjust
height of chair, adjust back rest of bed),
if seated keep feet flat on floor, legs
uncrossed, back supported, regular comfort
breaks.

The difference between health and
safety legislation, regulations and code
of conduct:

Legislation and regulations –
government lead, implemented, monitored.

Code of practice and policies – salon
lead, implemented, monitored.

Salon health and safety legislation
and regulations: Health and safety at
work, control of substances hazardous
to health, reporting of injuries diseases
and dangerous occurrences, personal
protective equipment, electricity at work,
manual handling, supply of goods and

20  UV20483

© Habia

Outcome 2: Be able to follow emergency procedures

Emergency procedures: Incorrect use of fire fighting equipment:
Fire could deteriorate/uncontrollable,
Accidents – call ambulance, internal injury to personnel, damage to belongings/
emergency number, nominated first aider, property.
records.

First aid – call nominated first aider,
emergency internal number, ensure
accurate records.

First aid equipment – first aid box(es),
list of equipment, general advice leaflet,
various sized dressings, eye pad, eye bath,
triangular bandages, safety pins, antiseptic
cream, medical wipes, sterile gloves, sterile
water, cotton wool.

Fire evacuation – nominated assembly
point, fire wardens, regular simulation.

Incidents – call security, emergency
internal number, emergency external
numbers 999 (UK) or 112 (EU).

Position of fire fighting equipment –
induction process.

How to use fire fighting equipment
– designated personnel, initial/ongoing
training.

Records and documentation – initial/
ongoing training, up-to-date, accurate.

Safety drills – induction process, initial/
ongoing training person, regular simulation.

Personnel responsible for safety –
nominated health and safety officer
(internal/external).

Fire fighting equipment: Location,
extinguishers (water, foam, powder, CO2
gas), sand bucket, fire blanket, alarm.

 UV20483 21

Notes

Use this area for notes and diagrams
22 UV20483 

UV20386

Client consultation for hair
services

Through this unit you will develop the ability to provide an
effective consultation and advisory service for your clients.
Being able to identify the capability of your clients’ hair will
allow you to make recommendations based on questioning,
observation and test results.
You will learn how to deal with influencing factors like the
client’s previous history of their hair, contra-indications, skin
and scalp disorders, their lifestyle, and commitment to the
service and cost involved, which all impact on the services
you suggest.
This unit is suitable for both hairdressers and barbers.

UV20386_v6

Level

2

Credit value

3

GLH

30

Observation(s)

3

External paper(s)

1

Client consultation for hair services

Learning outcomes Evidence requirements

On completion of this unit you will: 1. Environment

1. Be able to consult and advise clients Evidence for this unit must be gathered in a
2. Know the characteristics of the hair real or realistic working environment.

2. Simulation

At least 75% of ‘Observation’ outcomes
must be on real clients.

3. Observation outcomes

Competent performance of ‘Observation’
outcomes must be demonstrated to your
assessor on at least three occasions.

4. Range

All ranges must be practically demonstrated
or other forms of evidence produced to
show they have been covered.

5. Knowledge outcomes

There must be evidence that you possess
all the knowledge and understanding
listed in the ‘Knowledge’ section of this
unit. This evidence may include projects,
assignments, case studies, reflective
accounts, oral/written questioning and/or
other forms of evidence.

6. Tutor/Assessor guidance

You will be guided by your tutor/assessor
on how to achieve learning outcomes and
ranges in this unit. All outcomes and ranges
must be achieved.

7. External paper

Knowledge and understanding in this unit
will be assessed by an external paper.
The criteria that make up this paper are
highlighted in white throughout this unit.
There is one external paper that must be
achieved.

UV20386 25

Achieving observations
and range

Achieving observation outcomes Maximum service times

Your assessor will observe your performance There are no maximum service times that apply
of practical tasks. The minimum number to this unit.
of observations required is indicated in the
evidence requirements section of this unit.

Criteria may not always naturally occur during
a practical observation. In such instances you
will be asked questions to demonstrate your
competence in this area. Your assessor will
document the criteria that have been achieved
through oral questioning.

Your assessor will sign off an outcome when all
criteria have been competently achieved in a
single client service.

Achieving range

The range section indicates what must
be covered. Ranges should be practically
demonstrated as part of an observation. Where
this is not possible other forms of evidence may
be produced. All ranges must be covered.

Your assessor will document the portfolio
reference once a range has been competently
achieved.

26 UV20386

Observations

Outcome 1

Be able to consult and advise clients

You can:

a. Communicate in a manner that creates

confidence and trust, and maintains goodwill

b. Establish client requirements for products

and services, using appropriate
communication techniques

c. Consult and complete client records
d. Identify factors that may limit or prevent the

choice of services or products*

e. Advise the client on any factors which may

limit, prevent or affect their choice of

service or product*

f. Provide the client with clear

recommendations for referral when

required*

g. Recommend and agree a service or product
h. Follow safe and hygienic working practices

*May be assessed through oral questioning.

Observation 1 23
Date achieved
Criteria questioned orally
Portfolio reference
Assessor initials
Learner signature

UV20386 27

Range

*You must practically demonstrate that you have: Portfolio reference
Portfolio reference
Provided an effective consultation for all types of client Portfolio reference
New Portfolio reference
Regular
Used all consultation techniques
Questioning
Observation
Testing
Considered all influencing factors
Adverse hair, skin and scalp conditions
Incompatibility of previous services and products used
Lifestyle
Dealt with all problems
Suspected infections
Suspected infestations

*It is strongly recommended that all range items are practically demonstrated. Where this is not
possible, other forms of evidence may be produced to demonstrate competence.

28 UV20386

Developing knowledge

Achieving knowledge outcomes

You will be guided by your tutor and assessor Where possible your assessor will integrate
on the evidence that needs to be produced. knowledge outcomes into practical observations
Your knowledge and understanding will be through oral questioning.
assessed using the assessment methods listed
below:

• Observed work
• Witness statements
• Audio-visual media
• Evidence of prior learning or attainment
• Written questions
• Oral questions
• Assignments
• Case studies

Achieving the external paper

The external paper will test your knowledge of the criteria highlighted in white. A pass mark of
70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then
be orally questioned or asked to produce other forms of evidence as all unit criteria must
be achieved.

Your assessor will complete the following table when the 70% pass mark has been achieved.

Paper Date achieved Assessor initials
1 of 1

UV20386 29

Knowledge

Outcome 1

Be able to consult and advise clients

You can: Portfolio reference /
Assessor initials*

i. Explain how to communicate effectively

j. Outline communication techniques used during client consultation

k. State the importance of consulting client records

l. Describe the tests carried out for different services

m. State the importance of following manufacturers’ instructions, salon

policies and legal requirements

n. State the importance of identifying factors that may limit, prevent or

affect the service

o. State the importance of identifying and recording contra-indications

p. State who to refer to for different contra-indications

q. State the importance of not naming referable contra-indications

r. Describe the information that should be on a record card

s. Describe how client records should be held and maintained

t. State the importance of client confidentiality

u. Outline legislation that affects how information is used during client

consultation

*Assessor initials to be inserted if orally questioned.
Requirements highlighted in white are assessed in the external paper.

30 UV20386

© Habia

Outcome 2

Know the characteristics of the hair

You can: Portfolio reference /
Assessor initials*
a. Describe visual signs of suspected infections, infestations, and

disorders visible to the naked eye

b. Describe the basic structure of the skin and hair
c. Describe the characteristics of the hair structure and the different

hair types

d. Describe the hair growth cycle
e. State the average hair growth rate
f. Describe the general factors that contribute to healthy hair

*Assessor initials to be inserted if orally questioned.
Requirements highlighted in white are assessed in the external paper.

UV20386 31

Unit content

This section provides guidance on the recommended knowledge and skills required to enable you
to achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have the
opportunity to cover all of the unit content.

Outcome 1: Be able to consult and advise clients

Professional communication in a salon Client expectations/needs – listen, clarify,
environment: Try to avoid technical advise, plan.
language, always respond, consider client
confidentiality. History of hair – hair tests, touch, feel,
look of hair.
Verbal – speaking (tone of voice, the
language you use, how quickly and Advice – what will work, what will not?
clearly), questioning (open, closed,
probing). Use visual aids – shade charts, style
book, portfolio, collection of pictures.
Non-verbal – body language, positive
attitude (your posture, facial expressions, Services needing a consultation:
hand gestures, the distance you stand),
listening (be patient, try to understand). Shampooing and conditioning – normal,
dry, oily, chemically treated, damaged,
Written – visual aids, magazines, client dandruff, surface, penetrating, scalp, leave
records. in.

Behave professionally in a salon Cutting – uniform layer, one length, short
environment: Follow health and safety graduation, long graduation.
practice and procedure, salon code of
conduct, respect others, value client(s), Shaving and beard cutting – trim,
co‑operate with others (be sympathetic, re‑shape, moustache, beard, shaving.
fair, not aggressive), use appropriate
language, avoid gossip, maintain Setting – brick, directional, wet, dry, finger
confidentiality, polite/cheerful and friendly waves, pin-curls.
manner (friendly facial expressions, open
body language, positive attitude, eye Blow-drying – finger dry, curling,
contact), sensible behaviour, team work, straightening and smoothing, body.
take pride in work, be punctual, employer
and client loyalty. Colouring – semi-, full-head quasi-,
full‑head permanent, re-growth, woven,
Consultation techniques: Use a variety pulled through.
of methods to ensure suitability of service,
product and technique. Perming – brick, directional, ‘9’ section.

Questioning – open, closed, probing. Hair up – plaiting, rolls, pleat.

Language – appropriate level for client, Aftercare advice – how to maintain
use of technical/non-technical language. hair condition, products, styling/finishing
products, dressing techniques, use of
32 UV20386 styling equipment, interval (between cuts,
colour and perms).

© Habia

Outcome 1: Be able to consult and advise clients (continued)

Advise clients on product use: Why you should consult record cards:
Professional image, legal implications,
Shampoos – normal, dry, oily, chemically future reference, maintain high standard of
treated, damaged, dandruff, curly. service, correct use of products, equipment
and tools, avoid mistakes, successful
Conditioners – surface, penetrating, scalp, results.
leave in.
Confidentiality: Compliance by all staff,
Styling products – lotions, mousse, gel, authorisation for use (consent/permission),
activator, moisturiser. client relations (maintain goodwill),
infringement or breach can result in
Finishing products – dressing cream, prosecution.
wax, serum, gel, spray, oils.
Assessing the potential of the hair:
Facial care products for gentlemen Clarify the condition of hair, previous
– pre-/post-shaving lotions, creams, chemical services, benefit to client, identify
moisturisers. influencing factors, test hair, compatible
with client’s lifestyle, review findings,
Recommendations to the client: Based what will work and what will not, draw
on client requirements, test results, conclusions, create a plan.
identified influencing factors, achievable,
desirable, realistic, previous history of hair, Influencing factors: Previous chemical
hair style/cut, client commitment. services, percentage of grey, client
requirements, tools and equipment,
Information on record cards: Up‑to‑date presence of added hair, maintenance of
and accurate, essential information, style suitability.
future reference, professional image,
legal implications, private and personal Hair condition – dry, greasy, normal,
client information (name, address, phone virgin, chemically treated, elasticity
number, medication), details (influencing (strength of hair), porosity (damage to
factors, contra-indications, results of cuticle layer, the ability to absorb moisture).
hair tests, service, products, timings,
quantities of product used), application Hair cut/style – uniform layer, one length,
of heat (climazone, infra-red lamp, hood short graduation, long graduation.
drier), result of service, price, advice
(maintenance, care, products, frequency of Temperature – body heat, salon
visits). temperature, added heat.

Security of client records: Data Texture – fine, medium, coarse.
protection, data protection registrar,
confidentiality, code of practice, security Length – short, medium, long.
(locked cabinet/security protected/
electronic), time controlled (appropriate to Density – fine, medium, thick.
salon), disposal (sensitive waste).
Growth patterns – cowlick, widow’s peak,
nape whorl, double crown, male pattern

UV20386 33

Outcome 1: Be able to consult and advise clients (continued)

baldness. Contagious:

Skin tone – fair, medium, olive, dark. Bacterial – impetigo (blisters, weep, yellow
crust), folliculitis (yellow pustules), sycosis
Face shape – oval, round, square, oblong, (yellow, spot, follicle), furunculosis (pus
heart, pear. filled spot), sebaceous cyst (lump on top or
under skin).
Head size – large, medium, small.
Viral – warts (raised, rough skin, brown),
Existing curl – tight, soft, wave. herpes (blisters).

Lifestyle – job, family, financial, time. Fungal – tinea capitis/ringworm (patches,
pink/grey, scaly, broken hair).
Test results – good, bad, caution, positive,
negative. Animal parasites – pediculosis capitis
(head lice, parasite, 6 legs, suck blood),
Hair and scalp contra-indications: Can scabies (parasites, mites).
prevent/alter service, product, technique.
Non-contagious:
Type of conditions – skin disorders
(disease, infestation, infection, defect, Psoriasis – over-production of skin cells,
bacteria, virus, fungi, parasites). dry, silvery, scales.

Skin sensitivities – reaction. Cicatrical alopecia – scar.

Allergies – latex, nut, plasters, perfume, Alopecia totalis – complete hair loss.
oil.
Male pattern baldness – hair recedes at
History of allergic reaction – positive hairline or loss at crown.
reaction to skin test, colour service.
Traction alopecia – excessive pulling,
Incompatible products – metallic salts, brushing, curling and straightening.
previous chemical treatments.
Alopecia areata – stress, bald patches
Medication – prescription medication. Seborrhea (excessive oil).

Medical condition – high blood pressure, Dandruff – itchy, white, skin cells.
pregnancy, radiotherapy, cancer.
Dry scalp – white, powdery.
Hair condition – chemical, heat damage,
environmental. Eczema/dermatitis – allergic reaction to
detergent, red, irritation, swollen, weeping.
Hair disorder – contagious/
non‑contagious. Acne – raised bumps and spots.

Skin disorder – contagious/ Defects of the hair:
non‑contagious, cross-infection (stylist to
client, client to stylist). Fragilitas crinium – split, dry, ends.

Monilethrix – beaded hair.

34 UV20386

© Habia

Outcome 1: Be able to consult and advise clients (continued)

Trichorrhexis nodosa – rough, swollen, Manual handling – moving stock safely,
broken shaft. lifting, working heights, unpacking.

Sebaceous cyst – sebum filled lump. Towels – wash regularly, clean for every
client, place dirty towels in covered bin.
Damaged cuticle – dull hair.
Reporting of injuries, diseases and
Recommendations to the client: Based dangerous occurrences – accident book,
on client requirements, test results, reporting diseases, log accidents.
identified influencing factors, achievable,
desirable, realistic, previous history of hair, Control of substances hazardous to
hair style/cut, client commitment. health – store, handle, use, disposal,
replace lids, ventilation for vapour and dust,
Referable conditions: All contagious avoid over-exposure to chemicals, follow
conditions, hair defects, scalp conditions. manufacturers’ instructions for use.

Health care professional/specialists: Disposal of waste – sharps box, closed
General practitioner, trichologist, top bin, dilute chemicals with running water,
dermatologist, pharmacist. environmental protection, salon policies for
hazardous waste, single use items, recycle
Referring contra-indications: A hair empties.
stylist is a non-medical professional and
could provide an incorrect diagnosis, Product storage – check end date/
cause embarrassment, show lack of packaging, store away from heat/damp/
goodwill, dampen reputation, cause legal direct sunlight, empties, avoid theft.
implications and a decline in business.
Hair tests: Use manufacturer’s
How to follow safe and hygienic working instructions, salon guidelines, before during
practices: and after service.

Maintaining a safe salon – clean, What each test checks for –
tidy, safe standards of working, remove
spillages, report slippery surfaces, remove/ Elasticity test – tensile strength, internal
report obstacles, clear access to trolleys strength of hair.
and equipment, clean/sterilise/disinfect
tools, equipment and work surfaces, no Porosity test – ability to absorb product,
smoking, eating, drinking or drugs in salon, moisture loss from hair.
professional personal hygiene.
Skin test – allergic reaction to chemicals.
Personal protective equipment –
wear protective equipment, avoid latex, Pre-perm test curl – suitability for service,
powdered gloves, apron. size and shape of curl.

Electricity at work – visual check of Incompatibility test – check for presence
equipment, no trailing wires, portable of metallic salts, suitability of further
appliance testing. chemical services.

Development test curl – monitor the

UV20386 35

Outcome 1: Be able to consult and advise clients (continued)

development of the perm.
Test cutting – check suitability of colour
choice.
Salon health and safety: Health and
safety at work, control of substances
hazardous to health, reporting of injuries,
diseases and dangerous occurrences,
personal protective equipment, electricity
at work, manual handling, supply of goods
and services, trade description, data
protection, employers’ liability (compulsory
insurance), occupiers’ liability, local
bye‑laws (set by council), salon rules, code
of conduct, observance by all staff.

36 UV20386

© Habia

Outcome 2: Know the characteristics of the hair

The formation of hair structure: 5 layer cuticles, fragile.

Cuticle – colourless cells, protective The pH scale explained:
surface.
Acid – closes cuticle, 0-6.9.
Cortex – polypeptide chains, protein
(keratin, amino acids, flexible), spiral Neutral – 7.
chains/fibres (strength, curl, thickness),
cross-links (disulphide bonds/sulphur Alkaline – opens cuticle, 7.1-14.
bonds (strong, hydrogen bonds), salt links
(weak, allows stretch), pigment (melanin, pH of hair – 4.5-5.5.
natural colour).
Restoring the hair to its natural pH
Medulla – no known function. using conditioner: Stops oxidisation
process (colouring/perming), prevents
The formation of the skin structure: damage, returns hair to its natural state
(slightly acidic), closes cuticles.
Follicle – growth space for hair.
Hair growth cycle: ACT, repeating cycle,
Epidermis – external skin layer, layers cell client variation in hair length (long, medium,
tissue. short).

Dermis – papilla, blood vessels, nerve Anagen – active growth, growing period
endings, germinal matrix (formation of hair between 1.5-7 years.
cells), arrector pili muscle (holds hair in
place, goose bumps), sebaceous gland Catagen – changing stage, 2 weeks.
(sebum, natural oil), sweat gland (sweat),
sweat pore (prevents overheating). Telogen – resting stage, 4 months.

Alpha and Beta keratin: Hair growth: 0.5 inch, 1.25cm,
12mm.
Alpha – natural state of hair, straight or
curly. How to maintain healthy hair: General
health, blood circulation, exercise,
Beta – changed, stretched, new formation, balanced diet, minimal chemical
when set or blow dried, temporary state, treatments, regular haircuts, conditioning
will revert to alpha status. treatments, protection, styling/finishing
products, minimal use of finishing
Description of hair types: equipment (straighteners, tongs, heated
rollers, hair dryer).
Asian hair – round shape, straight,
12 layer cuticles, coarse, resistant to
chemicals.

Caucasian – oval shape, wavy, 8/9 layer
cuticles, normal treatment.

African Caribbean – kidney-shaped, curly

UV20386 37

Notes

Use this area for notes and diagrams
38 UV20386

UV20512

Perm and neutralise hair

It is the aim of this unit to develop your skills to create
a variety of looks using basic perming techniques. You
will learn how to assess your clients’ hair by identifying
influencing factors through consultation techniques. This
will enable you to identify the correct products, techniques,
tools and equipment to use to suit your clients’ needs. You
must also demonstrate that you can work on both long and
short hair.
Part of this service is to provide your clients with good
aftercare advice.

UV20512_v5

Level

2

Credit value

7

GLH

60

Observation(s)

3

External paper(s)

1

Perm and neutralise hair

Learning outcomes Evidence requirements

On completion of this unit you will: 1. Environment

1. Be able to prepare to perm and neautralise Evidence for this unit must be gathered in a
real or realistic working environment.
hair
2. Simulation
2. Be able to perm and neutralise hair
At least 75% of ‘Observation’ outcomes
must be on real clients.

3. Observation outcomes

Competent performance of ‘Observation’
outcomes must be demonstrated to your
assessor on at least three occasions.

4. Range

All ranges must be practically demonstrated
or other forms of evidence produced to
show they have been covered.

5. Knowledge outcomes

There must be evidence that you possess
all the knowledge and understanding
listed in the ‘Knowledge’ section of this
unit. This evidence may include projects,
assignments, case studies, reflective
accounts, oral/written questioning and/or
other forms of evidence.

6. Tutor/Assessor guidance

You will be guided by your tutor/assessor
on how to achieve learning outcomes and
ranges in this unit. All outcomes and ranges
must be achieved.

7. External paper

Knowledge and understanding in this unit
will be assessed by an external paper.
The criteria that make up this paper are
highlighted in white throughout this unit.
There is one external paper that must be
achieved.

UV20512 41

Achieving observations
and range

Achieving observation outcomes Maximum service times

Your assessor will observe your performance The following maximum service times apply to
of practical tasks. The minimum number this unit:
of observations required is indicated in the
evidence requirements section of this unit. All perm wind techniques 45 minutes
(winding only)
Criteria may not always naturally occur during
a practical observation. In such instances you
will be asked questions to demonstrate your
competence in this area. Your assessor will
document the criteria that have been achieved
through oral questioning.

Your assessor will sign off an outcome when all
criteria have been competently achieved in a
single client service.

Achieving range

The range section indicates what must
be covered. Ranges should be practically
demonstrated as part of an observation. Where
this is not possible other forms of evidence may
be produced. All ranges must be covered.

Your assessor will document the portfolio
reference once a range has been competently
achieved.

42 UV20512

Observations

Outcome 1

Be able to prepare to perm and neutralise hair

You can:

a. Prepare yourself, the client and work area

for perming and neutralising

b. Use suitable consultation techniques to

identify service objectives

c. Assess the potential of the hair to achieve

the desired look by identifying the
influencing factors

*May be assessed through oral questioning.

Observation 1 23
Date achieved
Criteria questioned orally
Portfolio reference
Assessor initials
Learner signature

UV20512 43

Photo courtesy of Wahl UK Ltd.

Outcome 2

Be able to perm and neutralise hair

You can:

a. Communicate and behave in a professional

manner

b. Select and use products, tools and

techniques, taking into account factors
influencing the service

c. Section and wind the hair, taking meshes

to suit the perm rod size to achieve the
desired look

d. Wind the hair with even tension, making

sure all wound perm rods sit on their own
base

e. Monitor the development of the perming

and neutralising processes, following
manufacturers’ instructions

f. Leave the hair free of perm lotion when the

desired degree of curl is achieved, using
water temperature and flow to suit client’s
needs

g. Follow safe and hygienic working practices
h. Provide suitable aftercare advice

*May be assessed through oral questioning.

Observation 1 2 3
Date achieved
Criteria questioned orally
Portfolio reference
Assessor initials
Learner signature

44 UV20512

Range

*You must practically demonstrate that you have:

Used all perming and neutralising products Portfolio reference
Barrier cream Portfolio reference
Pre-perm treatments Portfolio reference
Perm lotions Portfolio reference
Neutralisers
Post-perm treatments

Considered all contra-indications
History of previous allergic reaction to perming products
Other known allergies
Skin disorders
Incompatible products
Medical advice or instructions

Performed all hair tests
Elasticity
Porosity
Incompatibility
Skin
Development

Considered all influencing factors
Temperature
Direction and degree of movement required
Hair condition
Hair texture
Hair length
Hair density

*It is strongly recommended that all range items are practically demonstrated. Where this is not
possible, other forms of evidence may be produced to demonstrate competence.

UV20512 45

Photo courtesy of Wahl UK Ltd. Portfolio reference
Portfolio reference
*You must practically demonstrate that you have:

Used all sectioning techniques
Directional
Maximum service time (winding only) 45 minutes
9 section
Maximum service time (winding only) 45 minutes
Brick
Maximum service time (winding only) 45 minutes
Provided all types of advice
Suitable aftercare products and their use
Use of heated styling equipment
Time interval between services
The effect of perming on other services

*It is strongly recommended that all range items are practically demonstrated. Where this is not
possible, other forms of evidence may be produced to demonstrate competence.

46 UV20512

Developing knowledge

Achieving knowledge outcomes

You will be guided by your tutor and assessor Where possible your assessor will integrate
on the evidence that needs to be produced. knowledge outcomes into practical observations
Your knowledge and understanding will be through oral questioning.
assessed using the assessment methods listed
below:

• Observed work
• Witness statements
• Audio-visual media
• Evidence of prior learning or attainment
• Written questions
• Oral questions
• Assignments
• Case studies

Achieving the external paper

The external paper will test your knowledge of the criteria highlighted in white. A pass mark of
70% must be achieved. Criteria not achieved will be identified to your tutor/assessor. You will then
be orally questioned or asked to produce other forms of evidence as all unit criteria must
be achieved.

Your assessor will complete the following table when the 70% pass mark has been achieved.

Paper Date achieved Assessor initials
1 of 1

UV20512 47

Knowledge

Outcome 1

Be able to prepare to perm and neutralise hair

You can: Portfolio reference /
Assessor initials*

d. State the factors that need to be considered when perming and

neutralising hair

e. Describe the salon’s requirements for client preparation, preparing

yourself and the work area

f. Describe the different consultation techniques used to identify the

service objectives

g. Explain the importance of carrying out the necessary tests prior to

and during the service and recording the results

h. Explain the importance of following manufacturers’ instructions

i. Describe the range of perm and neutralising products, tools and

equipment

*Assessor initials to be inserted if orally questioned.
Requirements highlighted in white are assessed in the external paper.

48 UV20512

Outcome 2

Be able to perm and neutralise hair

You can: Portfolio reference /
Assessor initials*

i. Describe the effects of perm lotions and neutralisers on the hair

structure

j. Outline the factors that determine the use of different types of

perming and neutralising products, tools and equipment

k. Explain how temperature affects the perming process

l. State the importance of accurate timing and thorough rinsing of

products

m. Explain when and why it is important to use pre-perm and post-

perm treatments

n. Explain the factors that influence the choice of sectioning

techniques and different sized perm rods

o. Explain the method of checking curl development

p. Outline the types and causes of problems that can occur during

the perming and neutralising processes and how to resolve them

q. Outline safe and hygienic working practices

r. Describe the aftercare advice that should be provided

s. State how to communicate and behave within a salon environment

*Assessor initials to be inserted if orally questioned.
Requirements highlighted in white are assessed in the external paper.

UV20512 49

Unit content

This section provides guidance on the recommended knowledge and skills required to enable you
to achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have the
opportunity to cover all of the unit content.

Outcome 1: Be able to prepare to perm and neutralise hair

Preparation of self: Clothes (salon Language – appropriate level for client,
requirements for uniform, clean/ironed use of technical/non-technical language.
clothes, non-restrictive, closed-in low
heeled shoes), hair (clean, healthy, Client expectations/needs – listen, clarify,
manageable, off face), personal hygiene advise, plan.
(clean body, teeth, workable length
clean nails, deodorant, no overpowering History of hair – hair tests, touch, feel,
perfume/aftershave), personal protective look of hair.
equipment (gloves, apron, prevent
dermatitis), minimal jewellery, positive Advice – what will work, what will not?
attitude, ready to greet.
Use visual aids – shade charts, style
Preparation of client: Remove client’s book, portfolio, collection of pictures.
outer clothing, protect against damage,
client relaxed and comfortable (posture, Service objectives – amount of curl
aids service), remove excessive jewellery required, shape of curl, length of hair,
(avoid damage to jewellery or skin), gown, longevity of service.
towel, plastic cape, barrier cream, ensure
client comfort, record card. Assessing the potential of the hair:
Clarify the condition of hair, previous
Preparation of work area: Chair, chemical services, benefit to client, identify
trolley, work station, equipment cleaned, influencing factors, test hair, compatible
appropriate sterilisation (barbicide, with client’s lifestyle, review findings,
autoclave, UV, sterilising spray), complete what will work and what will not, draw
destruction of all living organisms on tools conclusions, create a plan.
and equipment, disinfection (remove
contamination from hard surfaces, large Factors that influence services: Previous
work areas, floors and work surfaces), chemical services, percentage of grey,
heat or chemical methods, use of trolley, client requirements, tools and equipment,
safe professional presentation tools and presence of added hair, maintenance of
equipment, visual check on large and small style suitability.
equipment, electrical equipment checked,
portable appliance test, select height of Hair condition – dry, greasy, normal,
chair/basin. virgin, chemically treated, elasticity
(strength of hair), porosity (damage to
Consultation techniques: Use a variety cuticle layer, the ability to absorb moisture).
of methods to ensure suitability of service,
product and technique. Hair cut/style – uniform layer, one length,
short graduation, long graduation.
Questioning – open, closed, probing.
Temperature – body heat, salon
temperature, added heat.

Texture – fine, medium, coarse.

50 UV20512