koslift understanding

4 Understanding (75min)

Session

1 Stakehoder Mapping

Aproach

OBJECTIVE A stakeholder map is a visual or physical representation of the various groups involvedin a particular
service. By representing staff, customers, partner organisations, andother stakeholders in this way, the
interplay between these various groups can be charted and analysed.

ALLOTED TIME 20 Minutes

INTRODUCTION TO NEW MATERIAL

MATERIAL STEPS NOTES

1. Stakeholder mapping reading 1. Have the team members to read
material the material on Stakeholder
2. Journals mapping.
2. Begin a discussion with the team
members on why it is important to
begin identifying stakeholders
early on in the project.
3. Remind the team members that
stakeholders can make or break a
project and regardless of the type
of project, they are the ones you
should consider first and foremost

GUIDED PRACTICE STEPS NOTES
MATERIAL
1. Hand the team members each
1. Stakeholder mapping reading sticky note and ask them to name
material stakeholders for their challenge.
2. Sticky notes One sticky note equals one
3. Pens/markers stakeholders
4. Flipchart/posters 2. On a blank poster, ask each
5. Journals team member to present their
stakeholders. After all members
have presented their stakeholders,
begin grouping the stakeholders
together by categories/labels that
arerelevant to the challenge.
3. As the team members are
creating categories, ask them to
begin identifying relations between
each category by using lines.
4. Remind the team members that
by creating a stakeholder map and
identifying their stakeholders,
expectations and relationships,
they will be able to communicate
more effectively and create a
better solution to the challenge.

2 Brainstorming

Aproach

OBJECTIVE Brainstorming is a great way to generate many ideas by leveraging the collective thinking of the group,
by engaging with each other, listening, and building on other ideas

ALLOTED TIME 20 Minutes

INTRODUCTION TO NEW MATERIAL

MATERIAL STEPS NOTES
NOTES
1. Brainstorming reading material 1. Have the team members to read
2. Journals the material on Brainstorming.
2. Ask the team members to give
GUIDED PRACTICE examples on when they have used
this technique i.e. during
stakeholder mapping. How did it
work for them?
3. Explain to the team members
that brainstorming is a great way
to generate many ideas by
leveraging the collective thinking
of the group, by engaging with
each other, listening, and building
on other ideas

MATERIAL STEPS

1. Brainstorming reading material 1. Hand the team members each
2. Sticky notes sticky note and ask them to write
3. Pens/markers characteristics and goals about
4. Flipchart/posters three stakeholders they identified
5. Journals previously. One sticky note = one
characteristic.
2. Give the team members 5
minutes to write down their ideas
related to the challenge. 3.
Encourage weird, wacky and wild
ideas and aim for quantity.
4. One idea typically leads on from
another; by considering the
thoughts, opinions, and ideas of
other team members during the
brainstorming session, new insights
and perspectives can be achieved,
which then inform one's own ideas.
Thus, the team will continue to
build ideas which hopefully
become progressively more refined
and targeted towards the central
issue.

3 Affinity Clustering

Aproach

OBJECTIVE An affinity diagram is a method used to organize many ideas into groups with common
themes or relationships. Affinity diagrams are tools for analyzing large amounts of data
and discovering relationships which allow a design direction to be established based on
the associations. This method may uncover significant hidden relationships.

ALLOTED TIME 10 Minutes

INTRODUCTION TO NEW MATERIAL

MATERIAL STEPS NOTES

1. Affinity clustering reading 1. Have the team members to
material read the material on
Brainstorming.
2. Journals 2. Discuss with the team members
on when they used this technique
during the last few approaches.
3. Ask the team members to look
back at their affinity clusters and
consider if they are interested in
changing any of the groups.

4 What’s on your radar?

Aproach

OBJECTIVE This framework provides a place where people can organize items within a given scope based on how
important or relevant they consider them to be.

ALLOTED TIME 30 Minutes

INTRODUCTION TO NEW MATERIAL

MATERIAL STEPS NOTES
NOTES
1. What’s on Your Radar reading 1. Discuss with the team members
material about techniques of prioritizing;
2. Journals how do they handle their school
work/ work load? How do they
decide what is more important?
2. Have the team members to read
the material on What’s on Your
Radar.
3. Explain to the team members
that as they are getting closer to
designing a solution to their
challenge, they need to begin
identifying as a team their
priorities and what is most
important to the entire group.

GUIDED PRACTICE

MATERIAL STEPS

1. What’s on Your Radar 1. Ask the team members to
reading material create individual What’s on Your
2. Journals Radars using the handouts. The
3. What’s on Your Radar main 4 labels they should focus on
Templates & Examples are Features, User Experience,
4. Pens/markers Budgeting and Responsibilities.
5. Flipcharts 2. Remind them that the diagram
should be divided into three main
sections of importance (Primary,
Secondary and Tertiary).
3. Once they have worked on their
individual templates (10 min), ask
the team members to regroup and
create a single What’s Your Radar
for the entire group. Use the
technique “Visualize the Vote” to
decide on what ideas/topics are
most important to the entire
group.

5 Importance/Difficulty Matrix

Aproach

OBJECTIVE To prioritize a list of items and understand their relevance to your project, e.g.
prioritizing a list of potential feature

ALLOTED TIME 30 Minutes
INTRODUCTION TO NEW MATERIAL

MATERIAL STEPS NOTES
NOTES
1. Importance/Difficulty Matrix 1. Now that the team has a better
reading material sense of their priorities on the
2. Journals design challenge, the team will use
a technique to the understand the
challenges they will need to
address.
2. Have the team members to read
the material on
Importance/Difficulty Matrix.
3. Explain to the team members
that as they are getting closer
todesigning a solution to their
challenge, they need to begin
identifying as a team their
priorities and what is most
important to the entire group.

GUIDED PRACTICE STEPS
MATERIAL

1. Importance/Difficulty Matrix 1. Ask the team members to create
reading material a grid or use the handout and label
2. Journals their axes. The x-axis will be
3. Importance/Difficulty Matrix “Importance” and the y-axis
Templates & Examples “Difficulty”
4. Pens/markers 2. Pick 4 items from your What’s
5. Flipcharts on Your Radar that you have
labeled as most important. Write
these items in sticky notes and
place them near the x-axis.
3. Once all of their features have
been prioritized by importance,
it’s time to move them up the grid
to determine difficulty. It’s
important to note that the team
members should only be moving
features vertically at this point.
They should retain their horizontal
positions.

5 Importance/Difficulty Matrix

Aproach

GUIDED PRACTICE

STEPS NOTES

4. Once they’ve determined
difficulty of all the features, you
can add labels to the quadrants.
For example:

Luxury: Features that are often
costly, dramatic, and eye-catching,
but are typically just
want-to-have, not need-to-have.

Distractions: Features that are
cheap and easy to build, but offer
little true value to the user.

Strategic: Features that are of
vital importance to the success to
the project, but will take much
time, effort, and planning to
produce.

High Value: These features are
easy wins. They are of high value
to users and are easy to produce.