Sales & Service Automation – Acuiti Labs
Introduction About Acuiti Labs –
Acuiti Labs is a Digital Transformation company that solve business digital
challenges using innovative technologies to assist clients’ digital transformation
Acuiti Labs is proud to be SAP Partners, deploying cloud-based technologies.
Sales and Service Automation–
Acuiti Labs deployed a cloud-based sale & service automation solution i.e. C4C
(cloud for customer) for a business. They were facing a problem where the
existing CRM (on-premise) was not scalable to meet business needs.
The challenges that were
• 1. Existing CRM (on-premise) was not scalable to meet
• 2. Existing system had no support for multiple channels,
inaccurate analytics and no access to application in mobile or
How Acuiti labs resolved the
• 1. Deployed a cloud-based sales & service automation
solution i.e. C4C (cloud for customer).
• 2. C4C enabled real-time lead scoring, centralized account
and opportunity management.
• 3. Supported multiple channels depending on type of
customers with real-time analytics.
• 4. Helped to deliver right product at right place with
application mobility support and improved visit planning.
Benefits offerd • 1. Support for customers anytime, anywhere
through free mobile app (device-agnostic) &
with offline capabilities.
• 2. Get predictive insight into customer needs
and a complete 360-degree view of the
• 3. Automated work distribution, email-
integration and deals management.
• 4. Intelligent, Omnichannel ticketing
capabilities and enhanced productivity tools
for service agents
Acuiti Labs 7
1 Fore Street,
London EC2Y 9DT
e: [email protected]
t: +44 (0)20 7101 9405