Sales and service automation by Acuiti Labs

AcuitiLabs

Sales & Service Automation – Acuiti Labs

www.acuitilabs.co.uk
Nov 2019

Introduction About Acuiti Labs –

Acuiti Labs is a Digital Transformation company that solve business digital
challenges using innovative technologies to assist clients’ digital transformation
agenda.
Acuiti Labs is proud to be SAP Partners, deploying cloud-based technologies.

Sales and Service Automation–

Acuiti Labs deployed a cloud-based sale & service automation solution i.e. C4C
(cloud for customer) for a business. They were facing a problem where the
existing CRM (on-premise) was not scalable to meet business needs.

www.acuitilabs.co.uk

The challenges that were
faced:

• 1. Existing CRM (on-premise) was not scalable to meet
business needs.

• 2. Existing system had no support for multiple channels,
inaccurate analytics and no access to application in mobile or
offline mode.

www.acuitilabs.co.uk 3

How Acuiti labs resolved the
challenges

• 1. Deployed a cloud-based sales & service automation
solution i.e. C4C (cloud for customer).

• 2. C4C enabled real-time lead scoring, centralized account
and opportunity management.

• 3. Supported multiple channels depending on type of
customers with real-time analytics.

• 4. Helped to deliver right product at right place with
application mobility support and improved visit planning.

www.acuitilabs.co.uk 4

Solution Architecture

www.acuitilabs.co.uk 5

6

Benefits offerd • 1. Support for customers anytime, anywhere
through free mobile app (device-agnostic) &
with offline capabilities.

• 2. Get predictive insight into customer needs
and a complete 360-degree view of the
customer.

• 3. Automated work distribution, email-
integration and deals management.

• 4. Intelligent, Omnichannel ticketing
capabilities and enhanced productivity tools
for service agents

www.acuitilabs.co.uk

ACUITI LABS

Thank you

Acuiti Labs 7

1 Fore Street,
London EC2Y 9DT

e: [email protected]
t: +44 (0)20 7101 9405
w: www.acuitilabs.co.uk

www.acuitilabs.co.uk