NCS Core Abilities Level 2

NATIONAL COMPETENCY STANDARD
(STANDARD KOMPETENSI KEBANGSAAN)

CORE ABILITIES
LEVEL 2

Jabatan Pembangunan Kemahiran
Kementerian Sumber Manusia, Malaysia

Department of Skills Development (DSD)
Ministry of Human Resources

62530 PUTRAJAYA, MALAYSIA

NATIONAL COMPETENCY STANDARD
(STANDARD KOMPETENSI KEBANGSAAN)

FOR

CORE ABILITIES
LEVEL 2

Copyright © DSD 2015

All rights reserved
No part of this publication may be produced, stored in data base, retrieval system, or in
any form by any means, electronic, mechanical, photocopying, recording or otherwise

without prior written permission from Department of Skills Development (DSD)

GLOSSARY GLOSSARY & ABBREVIATION
Behaviour
Competencies are observable and measureable behaviours,
Branding knowledge, skills, abilities and other characteristics that
Budget contribute to individual success in the organisation.

Communication The promoting of a product or service by identifying it with a
particular trademark.
Competency
Competent person The total sum of money set aside, needed for a purpose, or an
Compliance itemized allotment of funds, time, for a given period Curriculum
Coaching of Competency Abilities.
Conformance
Constructive speech The exchange of information between a sender and a receiver,
Core competency and the interference (perception) of meaning between the
Cultural diversity individuals involved.
Cultural multiplicities
The knowledge, skills and abilities required to perform a specific
task or function.

A person who has sufficient skill, knowledge, or experience for a
purpose.

A state in which someone or something is in accordance with
established guidelines, specifications, or legislation.

A process of training or educating a person by providing
instructional and demonstration activities.

A state or acts of adherence to a certain specification, standard,
or guideline.

Formal spoken address made to an audience by a speaker
using positive vocabulary.

Fundamental knowledge, ability, or expertise in a specific
subject area, or skill set.

Differences among people because of their racial or ethnic
backgrounds, language, dress and traditions.

Variances among peoples’ racial, or ethnic backgrounds,
language, religious believes, dress and traditions.

Data acquisition The process of sampling signals that measure real world
physical conditions and converting the resulting samples into
digital numerical values that can be manipulated by a computer.

Deadlines The time frame given by which outcome/result must be furnished
or submitted.

Effective communication Involves selecting the best conversing channel for a specific
purpose, i.e., presenting information in an appropriate manner
for the targeted audience, ability to establish and develop mutual
understanding, trust and cooperation.

Effective Strategies A way of thinking and acting as a team, or organization to
ensure the achievement of its vision, mission, and goals.

Emotional intelligence A skill in perceiving, understanding, and managing one’s own
emotions and feelings.

Ethics Moral principles that govern a person’s behaviour or the
conducting of an activity.

Etiquette practices Defined as any acceptable conduct, or way of working that
includes the expectations that others have of you when working.

Framework Basic structure underlying a system, concept, or text.

Key Performance A set of quantifiable measures that a company, or industry uses
Indicator to gauge, or compare performance, in terms of meeting strategic
and operational goals.

Leadership A process of social influence, which maximises the efforts of
others, towards the achievement of a goal.

Mediator Intervention by a third party in a dispute, in order to try to reach
agreement between the disputing parties.

Mission An official statement of the aims and objectives of a business
organization.

Organisation chart A graphical representation outlining the structure of a company
or an organization; the roles, responsibilities and relationships of
every department/party within the company / organisation.

Parameter A numerical or other measurable factor forming one set that
defines a system, or sets the conditions of its operation.

Performance A standard at which an employee is expected to perform.

Skill The learned ability to carry out a task with pre-determined
results often within a given time frame and energy or both.

Solid working teamwork An understanding and dependable cooperative effort by
members of a group, or team to achieve a common goal.

Statutory The controlled or determined by a law, or rules and regulations.
Team unity
Teamwork Mutual agreement of a group organized to work together.

Tools, Equipment and The process of working collaboratively with a group of people in
Materials order to achieve a common goal.
Vertical mobilisation
The necessary items required to perform class room training and
Vision practical work exposures.

Work ethics Movement from one level to a higher level (upward mobility) or a
lower level (downward mobility).
Working manual
A detailed statement of what a company wishes to accomplish in
Workplace the course of its operations.
Communication
Value of hard work and diligence, and its inherent ability to
strengthen character.

A document that describes in detail the process and systems for
user’s reference in order the best output.

The process of exchanging information, both verbal and non-
verbal, within an organization.

ABBREVIATION Core Ability
Curriculum of Core Abilities
CA Core Ability Profile
CoCA Core Ability Profile Chart
CAP Chemical Safety Data Sheet
CPC Diploma Kemahiran Malaysia
CSDS Diploma Lanjutan Kemahiran Malaysia
DKM Information Technology
DLKM Key Performance Indicator
IT Material Safety Data Sheet
KPI National Occupational Skills Standard
MSDS National Competency Standard
NOSS Standard Content
NCS Standard Practice
SC Sijil Kemahiran Malaysia
SP Tools, Equipment and Materials
SKM training Need Analysis
TEM Training Need Investigation
TNA
TNI

TABLE OF CONTENTS PAGES

NO. CONTENTS i - iv
Glossary & Abbreviation iv - v
Standard Practice
vi
1 Introduction vii
2 Core Abilities Structure vii - ix
3 Definition of Competency Levels x
4 Occupational Abilities xi - xiii
5 Sources of Additional Information
6 Acknowledgement 1
7 NCS- CA Development Committee Members 2-7

Standard Content 8 - 12
8 Core Ability Profile Chart (CPC) 13 - 17
9 Core Ability Profile (CP) 18 - 22
23 - 30
Curriculum of Core Abilities (CoCA)
10 Communication Application 31
11 Interpersonal Behaviour
12 Work Place Culture Behaviour
13 Health, Safety And Environment Adaptation
14 Contact Hours Distribution

STANDARD PRACTICE

NATIONAL COMPETENCY STANDARD (NCS) FOR

CORE ABILITIES

LEVEL 2

1. INTRODUCTION

1.1 National Competency Standard (NCS) Overview

The NCS comprises the skills a person must be able to demonstrate, as defined by the
industry with other various qualifications, in alignment with Malaysian Qualification
Framework guidelines. The NCS is a minimum specification of performance that an
individual must have to be competent with the knowledge and skill set needed when
managing a function at the workplace to meet standard requirements. The NCS is used as a
reference for the industry, the career path of a skilled worker, training purposes and as a
benchmark for performance. The NCS development process and document structure
reflects the certification system that will be beneficial to the Malaysian workforce. The NCS
document consists of three segments, Standard Practice (SP), Standard Content (SC) and
Curriculum Competency of Core Ability (CoCA).

The NCS document serves as a guideline to module developers and trainers who are
responsible for the development of Instructional Manuals and/or Written Instructional
Materials (WIM) refer to Z-009 program under the National Competency Standards with the
Department of Skills Development, Ministry of Human Resource Malaysia. The document
contains the following:

• Information on the training modules titles to be conducted and the sequence of the
learning delivery, for the learner to achieve the required skill competency.

• A set of abilities that provides a comprehensive description of the knowledge to be
delivered for each training module.

• Information pertaining to the scope and coverage of knowledge to be delivered and the
abilities to be demonstrated.

• Methodology to assist module developers and trainers in course planning, training
implementation, evaluation and monitoring the effectiveness of course delivery.

• Methodology to assess the understanding of knowledge delivered.
• Guidelines to conduct assessment in determining competency achievement by trainees.
• New methodology in assisting module developers and trainers on developing

instructional manuals or Written Instructional Manuals (WIM).

1.2 Justification and rational of Core Abilities (CA) development

The development of National Occupational Skill Standards (NOSS) and the growing
acceptance of Competency-Based Training and Education (CBTE) in Malaysia’s training
institutions have resulted in the decision to identify skills or abilities that are generic to many
jobs and professions in all areas of industry. In Malaysia, the word ‘skill’ is often
misinterpreted in vocational education, and is usually defined as physical skills. Therefore,
the term Core Abilities (CA) will be used to replace the generic skills. These “generic skills”
have been identified as the learning tools, or enabling requirements, which can assist the
trainee in the acquiring and applying subject or job specific knowledge skills and

i

comprehension to his work. Incorporating CA into training provides realistic outcomes that
can make learning more relevant and add to the trainee’s sense of achievement.

CA is a mandatory core learning program for candidate certification, effective from 1st June,
2006. CA should be used as complement to the NOSS program to help workers in Malaysia
be more relevant and competitive in this era of globalization. The CA program incorporates
generic skills that every employee should possess for performance. The CA are learning
tools, supporting the NOSS requirement, which assists the trainee in acquiring, applying
comprehensive and recommended soft skill knowledge for work. The CA are considered
essential for effective participation in the emerging work patterns of work and work
organizations, focussing on capacity to apply knowledge and skills in an integrated way in
work situations. The CA is broad in nature that they apply to work generally, rather than
being specific to work in particular occupations, jobs and industries.

The development of CA in Malaysia conforms to the global trend towards Competency-
Based Training with similar developments in the following countries:

i. Key Competencies (Australia)
ii. Employability Skills (Canada)
iii. Key Qualifications, Project And Transfer Oriented Training (Germany)
iv. Essential Skills (New Zealand)
v. Workplace Know How / Scans Competencies (USA)
vi. Core Skills (Great Britain)

This new Level 2 NCS document supports NOSS in related industrial sectors. CA were
developed as a supplement to the development of Malaysian National Occupational Skill
Standards (NOSS) for various fields, with reference to overseas sources (Australia, Canada,
Germany, UK and USA) and NCS-CA brainstorming sessions. A number of experts from
various industries were assembled to identify, formulate, conclude and recommend
essential CA in work place requirements. Advancing towards the goal of becoming a fully-
developed high income nation by the year 2020, Malaysia requires minimum 50 percent
certified skilled workforce. Thus, there is an increasing need for the development of CA to
support the industrial based skill standards for various industries in Malaysia.

The four main CA essential to one’s success in obtaining and performing jobs, were
identified to meet the nation’s vision and mission on human resource development which
are:

i. Basic Working Communication
ii. Personal Behaviour Skills
iii. Work Place Ethics Awareness
iv. Health, Safety & Environment

These abilities are considered essential and are generally relevant to all related services
and production industries. The CA gives added values to the labour market, as employers
prefer to hire and promote individuals who can communicate clearly, act responsibly, think
critically, act creatively, adapt to change, demonstrate integrity, work cooperatively and
productively. This document shows the level of learning for Level 2 CA, providing a
structured set of abilities that enables a person to complete the CA requirement.

Core Abilities (CA) Application

The NOSS programme has a set of CA; generic abilities, including corresponding
performance indicators, learning outcomes and assessment criteria. CA are enabling
requirements needed for the development of specific competencies and they address skills

ii

that can be transferred beyond the context of a specific learning experience. CA are an
important factor in performing jobs effectively and efficiently. CA Performance Indicators
provide observable and measurable criteria, essential for performance assessment. CA are
incorporated into the learning activity, describing how learners will learn specific
competencies. The ability assessment activities inform learners how they will demonstrate
capabilities when performing jobs.

Core Abilities (CA) Benefit

The NCS-CA benefits all stakeholders, including Industry Key Players, Training
Organizations, Regulatory Bodies, etc. The success of the skill standards development
project, and its usefulness to the society, depends on the full participation and commitment
of all stakeholders. The benefits can be used as a benchmark for evaluating the
effectiveness of collaborative skills.

A. Employers Benefits

i. Employers can use CA to enhance personnel qualification requirements.
ii. Interviews, performance reviews, and productivity can be enhanced to a high degree

of accuracy and efficacy.
iii. CA are infused to demonstrate competencies.
iv. Employers can significantly improve efficiencies and productivity by matching abilities

to critical work functions and key activities.
v. Provides a path for varying measures of job performance-based soft skills standard.
vi. Improve the measurement of employee training effectiveness.
vii. Assess employee soft skill levels based on industry standards.
viii. Match employee soft skills to the work required.

B. Workers Benefits

i. Soft skill standards assist workers in selecting career choices by providing industry
expectations for success in the workplace.

ii. In addition, standards-based curriculum and assessments provide workers with
credentials that certify work-readiness.

iii. Workers can accurately assess their soft skills required for career advancement and
can effectively plan their career pathways.

iv. Workers can determine the soft skills and abilities needed for advancement or transfer
within industries, and determine the continuous learning and training needed to
upgrade their skills.

v. Workers can achieve clarity regarding what they are expected to learn and how to
prepare for work.

vi. Enter and re-enter the workforce with better control of their choices of higher paying
jobs that require higher soft skills.

vii. Improve mobility and portability of their credentials.

1.3 Training programme Pre-requisite

Entry requirement to Level 2 NCS-CA, is based on related NOSS Level 2 job areas.

iii

2. CORE ABILITIES STRUCTURE

2.1 CORE ABILITIES RELATION STRUCTURE

CA Structure is a table showing the level of learning for CA for various NOSS job
areas/titles. This table describes the CA for Level 1 to 5 according to NOSS framework
definition.

Table 1.0: Core Abilities Structure in Relation to NOSS Job Areas

SECTOR ALL SECTORS e.g: CHEMICAL INDUSTRY
SUB SECTOR ALL
CHEMICAL FORENSIC SCIENCE
AREA SUBSECTORS ANALYSIS
LEVEL
All Job Areas Analytical Document
Chemistry Examination

LEVEL 5 Core Abilities Chemical Laboratory Forensic Document
Management Management

LEVEL 4 Core Abilities Chemical Laboratory Forensic Document
Supervision Supervision

LEVEL 3 Core Abilities Chemical Laboratory Forensic Document
Operation Laboratory Operator

LEVEL 2 Core Abilities Chemical Laboratory Forensic Document
LEVEL 1 Core Abilities Operation Laboratory Operator

NIL NIL

Note: Table above shows how CA are incorporated into NOSS job area according to respective
level

iv

2.2 CORE ABILITIES STRUCTURE FOR LEVEL 1 TO 5
Table 2.0: Core Abilitie

GLOBAL MALAYSIAN C
CORE
Level 1 Level 2
ABILITIES CA Title CA Title

Communication Basic Working Communication
Communication Application
Interpersonal Skill
Personal Behaviour Interpersonal
Etiquette Management Skill Behaviour
Health, Safety &
Environment Work Place Ethics Work Place Culture
Awareness Behaviour
Using Technology
Health, Safety And Health, Safety And
Environmental Environment
Awareness Adaptation

Management Skills

Change Management
Strategic Thinking

es Structure for Level 1 to 5

CORE ABILITIES BASED ON LEVELS

Level 3 Level 4 Level 5
CA Title
CA Title CA Title
Effective
Communication Effective Communication
Communication Management Skill
Leadership Skill
Collaboration Organizational
Work Place Ethics Management Skill
Organization
Health, Safety and Behaviour
Environment Awareness

Consciousness Etiquette Practices Etiquette
Information Management Skill
Technology
Awareness Health, Safety and Health, Safety and
Environment Environment
Administrative Skill Monitoring Cognition
Information
Information Technology
Technology Management
Application
Networking Skill
Relationship
Management Change
Management
Capability Implementation

Change
Management
Awareness

Strategic Thinking Strategic Resolution
Skill

v

3. DEFINITION OF COMPETENCY LEVELS

The NOSS is developed for various occupational areas. Candidates for certification must be
assessed and trained at certain levels to substantiate competencies. The structure of NCS-
CA follows the Malaysian Qualification Framework,as defined by the Department of Skills
Development, Ministry of Human Resources, Malaysia.

Level 1 Competent in performing a range of varied work activities, most
Level 2 of which are routine and predictable.
Level 3
Level 4 Competent in performing a significant range of varied work
activities, performed in a variety of contexts. Some of the
Level 5 activities are non-routine and required individual responsibility
and autonomy.

Competent in performing a broad range of varied work activities,
performed in a variety of contexts, most of which are complex
and non-routine. There is considerable responsibility and
autonomy and control or guidance of others is often required

Competent in performing a broad range of complex technical or
professional work activities performed in a wide variety of
contexts and with a substantial degree of personal responsibility
and autonomy. Responsibility for the work of others and
allocation of resources is often present.

Competent in applying a significant range of fundamental
principles and complex techniques across a wide and often
unpredictable variety of contexts. Very substantial personal
autonomy and often significant responsibility for the work of
others and for the allocation of substantial resources features
strongly, as do personal accountabilities for analysis, diagnosis,
planning, execution and evaluation.

The ability levels in CA complies with competency levels in NOSS.The NCS-CA levels are
infused as follows:

Level 1 NCS-CA: infused in Level 1 NOSS-Job Area
Level 2 NCS-CA: infused in Level 2 NOSS-Job Area
Level 3 NCS-CA: infused in Level 3 NOSS-Job Area
Level 4 NCS-CA: infused in Level 4 NOSS-Job Area
Level 5 NCS-CA: infused in Level 5 NOSS-Job Area

vi

4. OCCUPATIONAL ABILITIES

The CA of this NCS program (Level 2) is shown below:

• Communication Application
• Interpersonal Behaviour
• Workplace Culture Behaviour
• Health, Safety and Environment Adaptation

5. SOURCES OF ADDITIONAL INFORMATION

This section lists the organizations (Regulatory Body & Industrial Association) related to the
NCS as referred sources for industrial information, such as statistics, regulations, skills
workforce, legislative requirements, etc. These organisations are as listed below:

• Lembaga Pembangunan Industri Pembinaan Malaysia (CIDB)
Tingkat 10, No 45, Menara Dato' Onn,
Pusat Dagangan Dunia Putra,
Jalan Tun Ismail,
50480 Kuala Lumpur,
Federal Territory of Kuala Lumpur.
Tel: 03-4047 7000
Fax: 03-4047 7070
Email : [email protected]

• Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC)
MCMC Tower 1, Jalan Impact, Cyber 6,
63000 Cyberjaya, Selangor
Tel: 03-8688 8000
Fax: 03-8688 1000
Email : [email protected]

• Jabatan Alam Sekitar
Kementerian Sumber Asli dan Alam Sekitar
Aras 1- 4 Podium 2 & 3, Wisma Sumber Asli
No 25, Persiaran Perdana, Presint 4,
Pusat Pentadbiran Kerajaan Persekutuan
62574 Putrajaya.
Tel: 03-8871 2000/2200
Fax: 03-8888 9987 / 03-8889 1040
Email : [email protected]

• Institut Keselamatan dan Kesihatan Pekerjaan (NIOSH)
Lot 1, Jln 15/1, Seksyen 15,
43650 Bandar Baru Bangi
Selangor.
Tel: 03-8769 2100
Fax: 03-8911 3800
Email : [email protected]

vii

• Sustainable Energy Development Authority MALAYSIA (SEDA)
Galeria PjH, Aras 9, Jalan P4W, Persiaran Perdana,
Presint 4, 62100 Putrajaya,
MALAYSIA
Tel: 603-8870 5800
Fax: 603-8870 5900
Email : [email protected]

• Perbadanan Pengurusan Sisa Pepejal dan Pembersihan Awam(PPSPPA)
Wisma UOA Pantai, Tingkat Mezzanine, 2, 3 & 4,
No 11 Jalan Pantai Jaya (Jalan 4/83A),
Peti Surat 12038,
59200 Kuala Lumpur
Tel: 03-2245 9292
Fax: 03-2245 9293
Email : [email protected]

• Scottish Credit & Qualifications Framework Partnership (SCQF)
39 St Vincent Place,
Glasgow G1 2ER
Tel: 0845 270 7371
Fax: 0845 270 7372
Email : [email protected]
Website: www.scqf.org.uk

• Scottish Qualifications Authority
Vanover – House, 24 Douglas Street,
Glasgow G27NQ and Ironmills Road,
Dalkeith, Midlothian EH22 1LE,
Scotland.
Tel: 0345 213 5249
Fax: 0345 213 5011
Email : [email protected]
Website: http://accreditation.sqa.org.uk

• Employable Skills Canada
The Conference Board of Canada
255 Smyth Road
Ottawa, 0N K1H 8M7
Canada.
Tel: (613) 526-3280
Fax: (613) 526-4857
Email : [email protected]
Website : www.conferenceboard.ca/nbec

viii

• National Centre for Vocational Educational Research (NCVER)
Level II, 33 King William Street,
Adelaide 5000
South Australia
PO Box 8288 Station Arcade
Adelaide 5000
South Australia
Tel: + 61 8 8230 8400
Fax: +61 8 8212 3436
Email : [email protected]
Website : http://www.ncver.edu.au

• Secretary’s Commision on Achieving Necessary Skills (SCANS)
Employment and Training Administration
US Department of Labour, Employment and Training,
Frances Perkins Building,
200 Constitution Avenue,
NW, Washington, DC, 20210
Tel: 1-866-4-USA-DOL (1-866-487-2365)
Email : [email protected]
Website : http://wdr.doleta.gov/SCANS

• Ministry of Education
Level 1, Block E8, Kompleks E
Pusat Pentadbiran Kerajaan Persekutuan
62604, Putrajaya, Malaysia
Tel: 03-8884 8000
Fax :03-8888 8001
Email: [email protected]

• Suruhanjaya Pencegahan Rasuah Malaysia
Blok D6, Kompleks D
Pusat Pentadbiran Kerajaan Persekutuan, Peti Surat 6000
62007 Putrajaya
Tel: 03 8886 7000 / 1-800-88-6000
Fax: 03 8888 9562
Email : [email protected]

ix

6. ACKNOWLEDGEMENT

The Director General Of DSD would like to extend his gratitude to the organisations and
individuals who has been involved in developing this standard ; especially members of
Standard Technical Evaluation Committee (STEC) for having been involved in developing
and validating this document.

Table 3.0: Assessors for Development and Validation of National Competency Standard
(Level 2)

No NAME POSITION ORGANISATION

Dato’ Ahmad Director General Department of Chemistry Malaysia
1 Ridzuan Bin Ministry of Science, Technology and
Innovation of Malaysia
Ibrahim Petaling Jaya
Selangor

2 En. Naza Idris Bin Senior Principal Curriculum Development Division
Saadon Assistant Director Ministry of Education Malaysia
Putrajaya

3 En. Wan Yusuff Bin Director Sei Ryu Sha
Wan Ismail Vocational College
Shah Alam
Selangor

x

7. NCS-CA DEVELOPMENT COMMITTEE MEMBERS:

A. FOR STANDARD PRACTISE (SP) AND CORE ABILITIES PROFILE CHART
(CPC)

List of panel experts or practitioners with their organization and designation is shown
below:

Table 4.0: Committee Members for Development of SP and CPC of CA (Level 2)

COMMITTEE MEMBERS FOR CA (LEVEL 2)

1. En. Ismail bin Abdullah President
Green Depot Technology Sdn Bhd

2. Tuan Ahmad Bin Tuan Besar Chief Executive Officer
ANF Synergy Sdn Bhd

3. En. Awaldin Bin Mohd Arif Managing Director
4. En. Hamzah Bin Zakaria Industrial Testing & Engineering Inspection Sdn
Bhd

Principal Assistance Director
Technical and Vocational Education Sector
Curriculum Development Division
Ministry of Education Malaysia

5. Prof. Dr. Azlan Jumat Bin Abdul Managing Director

Ghanie Azlan Ghanie (M) Sdn Bhd

6. Dr. Haji Ahmad Zuhaidi Yahya, Head of Forest Plantation Programme

AMN Forest Research Institute Malaysia (FRIM)

7. Dr. Malarvili A/P Ramalingam Scientific Officer
8. En. Mohd Irwan Bin Rizal Department of Chemistry Malaysia,
Ministry of Science, Technology and Innovation

President
Association of Customer Experience Industry of
Malaysia ( ACE )

9. Pn. Nurul Hayati Binti Abu Sani Contact Centre Operation Specialist
Celcom Axiata Berhad

10. Tn. Syed Abd Ghani Bin Syed Senior Manager
Tuan Chek ANF Synergy Sdn. Bhd.

11. Pn. Norhayati Binti Arifin Manager
Akademi KTM (MyRA)

12. En. Mohd Fadli Adha Bin Managing Director

Mohamad Rashid Pendita (M) Sdn. Bhd.

FACILITATOR

1. Tn. Haji Zaharudin Bin Abdul Latif JPK Cyberjaya

xi

B. FOR CORE ABILITIES PROFILE (CP)

List of panel experts or practitioners with their organization and designation is shown
below:

Table 5.0: Committee Members for Development of CP of CA (Level 2)

COMMITTEE MEMBERS FOR CA (LEVEL 2)

1. En. Ismail Bin Abdullah President
Green Depot Technology Sdn Bhd

2. Tuan Ahmad Bin Tuan Besar Chief Executive Officer
ANF Synergy Sdn Bhd

3. En. Awaldin Bin Mohd Arif Managing Director
4. En. Hamzah Bin Zakaria Industrial Testing & Engineering Inspection Sdn
5. Dr. Malarvili A/P Ramalingam Bhd

Principal Assistance Director
Technical and Vocational Education Sector
Curriculum Development Division
Ministry of Education Malaysia

Scientific Officer
Department of Chemistry Malaysia,
Ministry of Science, Technology and Innovation

6. Prof. Dr. Azlan Jumat Bin Abdul Managing Director

Ghanie Azlan Ghanie (M) Sdn Bhd

7. Dr. Norlihawati Binti Hajidan Manager
The Stealth Organisation

8. Tn. Syed Abd Ghani Bin Syed Senior Manager
Tuan Chek ANF Synergy Sdn. Bhd.

9. Pn. Norhayati Binti Arifin Manager
Akademi KTM (MyRA)

10. En. Mohd Fadli Adha Bin Managing Director

Mohamad Rashid Pendita (M) Sdn. Bhd.

Principal Assistant Director
11. Pn. Hajah Rashidah Binti Hassan Competency and Assessment Division

Ministry of Education

12. Dr. Siti Nur Nazathul Shima Senior Scientific Officer
Binti Hashim Ministry of Science, Technology and Innovation
Department of Chemistry Malaysia

FACILITATOR

1. Tn. Haji Zaharudin Bin Abdul Latif JPK Cyberjaya

xii

C. FOR CURRICULUM OF CORE ABILITIES (CoCA)
List of panel experts or practitioners with their organization and designation is shown
below:

Table 6.0: Committee Members for Development of CoCA (Level 2)

COMMITTEE MEMBERS FOR CA (LEVEL 2)

1. En. Ismail Bin Abdullah President
2. Tuan Ahmad Bin Tuan Besar Green Depot Technology Sdn Bhd
3. En. Awaldin Bin Mohd Arif
4. En. Hamzah Bin Zakaria Chief Executive Officer
ANF Synergy Sdn Bhd
5. Dr. Malarvili A/P Ramalingam
Managing Director
Industrial Testing & Engineering Inspection Sdn
Bhd
Principal Assistance Director
Technical and Vocational Education Sector
Curriculum Development Division
Ministry of Education Malaysia

Scientific Officer
Department of Chemistry Malaysia,
Ministry of Science, Technology and Innovation

6. Prof. Dr. Azlan Jumat Bin Abdul Managing Director

Ghanie Azlan Ghanie (M) Sdn Bhd

Council Member

7. En. Ahmad Qadir Bin Firdaus Malaysian Martial Arts Grand Masters

Association (MAGMA)

8. Tn. Syed Abd Ghani Bin Syed Senior Manager
Tuan Chek ANF Synergy Sdn. Bhd.

9. Pn. Norhayati Binti Arifin Manager
Akademi KTM (MyRA)

10. En. Mohd Fadli Adha Bin Managing Director

Mohamad Rashid Pendita (M) Sdn. Bhd.

11. Dr. Norlihawati Binti Hajidan Manager
The Stealth Organisation

12. Dr. Siti Nur Nazathul Shima Senior Scientific Officer
Binti Hashim Ministry of Science, Technology and Innovation
Department of Chemistry Malaysia

FACILITATOR

1. Tn. Haji Zaharudin Bin Abdul Latif JPK Cyberjaya

xiii

CORE ABILITY PROFILE CHART (CAPC)

SECTOR ALL SECTORS
SUB SECTOR ALL SUB SECTORS
JOB AREA ALL JOB AREAS
NCS TITLE CORE ABILITIES
JOB LEVEL 2 (TWO)

CORE COMMUNICATION INTERPE
APPLICATION BEHA

Z-009-2:2015-CA01 Z-009-2:2

1

JOB AREA CODE Z-009-2:2015

ERSONAL WORK PLACE HEALTH, SAFETY AND
AVIOUR CULTURE ENVIRONMENT
ADAPTATION
2015-CA02 BEHAVIOUR
Z-009-2:2015-CA04
Z-009-2:2015-CA03

1

CORE ABILITY PROFILE (CP)

SECTOR ALL SECTORS

SUB SECTOR ALL SUB SECTORS
JOB AREA ALL JOB AREAS
NOSS TITLE CORE ABILITIES
NOSS LEVEL 2 (TWO)

CA Title CA Code CA Descriptor

1. COMMUNICATION Z-009- Communication Application
APPLICATION 2:2015- describes the requirements of two
CA01 way communication, effective
delivery of information and
establishes the concept of
confidentiality.

The person who is competent in th
Communication Application shall b
able to apply two way
communication, disseminate
information electronically,
disseminate information manually
and apply information confidential

The outcome of this CA is
communicate in the work
environment effectively and clearl

2

JOB AREA CODE Z-009-2:2015

Ability Performance Indicator
1. Apply two way communication
o- 1.1 The purpose for information is
established.
he
be 1.2 The type of information
needed is identified.
y 2. Disseminate information
lity electronically 1.3 Information appropriateness is
determined.
to
king 1.4 Ethical principal are adhered
ly to (e.g. confidentiality etc.).

3. Disseminate information 1.5 Conclusions/results/decisions
manually are shared with people
involved.
2
2.1 The purpose of information
dissemination is established.

2.2 A clear and correct language
is applied.

2.3 Information and ideas are
presented/delivered
electronically in a manner that
meets the purpose.

3.1 The purpose of information
dissemination is established.

3.2 A clear and correct language

CA Title CA Code CA Descriptor

2. INTERPERSONAL Z-009- Interpersonal Behaviour describes
BEHAVIOUR 2:2015- the abilities to apply the principles
CA02 privacy and confidentiality, adhere
to job deliveries and attendance,
understand team work contribution
and appreciate individual and
cultural differences

The person who is competent in th
Interpersonal Behaviour shall be
able to demonstrate responsibility
workplace, apply teamwork conce
initiate problem solving skill at
workplace and demonstrate work
performance awareness.

3

Ability Performance Indicator

is used.
3.3 Information and ideas are

presented/delivered manually
in a manner that meets the
purpose.

4. Apply information confidentiality 4.1 The concept of confidentiality

is established.

4.2 Confidentiality scope is

identified

4.3 The level of honesty and

integrity is monitored.

4.4 Commitments to work, peers

and superiors are

demonstrated.

4.5 Established standards and

codes of confidentiality

practices are adhered.

s 1. Demonstrate responsibility at 1.1 Tasks are completed to the

s of work place expectation in the workplace.

e 1.2 Punctuality in task deliveries

and attendance are adhered

ns to.

1.3 Ownership to job deliveries is

observed.

he 2. Apply teamwork cooperation 2.1 Working objective is defined.
concept 2.2 Constructive discussions are

y at encouraged.
ept, 2.3 Team members are notified of

developments affecting work
functions.
2.4 Rules and regulations are
adhered to.

3

CA Title CA Code CA Descriptor

The outcome of this CA is to
portray good personal behaviour i
working environment

3. WORK PLACE Z-009- Work Place Culture Behaviour
CULTURE 2:2015- describes the abilities to understa
BEHAVIOUR CA03 cultural and ethnic differences and
gender sensitivity between team
members, understand response
procedures, problem identification
and willingness to take initiative in
job deliveries

The person who is competent in th
Work Place Culture Behaviour sh
be able apply practiced work
culture, respond appropriately to
unusual situations and demonstra
initiative and flexibility

4

Ability Performance Indicator

3. Initiate problem solving skill at 3.1 Discrepancies between
workplace planned and actual situation
are identified.
in
3.2 Possible reasons to identify
the cause are applied

3.3 Possible solutions to the
problem are discussed.

3.4 Advantages and
disadvantages of each
solution are determined

4. Demonstrate work performance 4.1 Work performance on a

awareness regular basisis observed

4.2 Work deliveries or client needs

are identified.

4.3 Areas for improvement are

observed.

1. Apply practice work culture 1.1 The beliefs and customs of

and various ethnic groups are

d identified

1.2 Cultural differences within

team members is respected

n 1.3 Cultural, ethnic and gender

n sensitivity is applied

1.4 Behavioral conduct that

reduces tension, social

he isolation and prejudice are

hall exhibited

2. Respond appropriately to 2.1 Authority level is identified
ate unusual situations 2.2 Procedures and quality

standards are followed.
2.3 Discrepancies between reality

and expectations are
recognized.

4

CA Title CA Code CA Descriptor

The outcome of this CA is to apply
sensitivity judgment of ethical
differences in interactions and
respond appropriately to incoming
situations

4. HEALTH, SAFETY Z-009- Health, Safety and Environme
Adaptation describes the ability
AND ENVIRONMENT 2:2015- demonstrate level of understand
in Health, Safety and Environme
ADAPTATION CA04 adaptation and apply it to wo
activities.

The person who is competent in
Health, Safety and Environment
Adherence shall be able to
demonstrate health compliance,
demonstrate safety compliance an
demonstrate environmental
compliance.

The outcome of this CA is to adap
to HSE by executing his/her duties
while observing Health, Safety an
Environment Rules and Regulatio

5

Ability Performance Indicator

y 2.4 The root of the problem is
identified.

2.5 Problem solving is applied
g 2.6 Solutions are established.

3. Demonstrate initiative and 3.1 The task is identified.
flexibility 3.2 Alternative work methods are

identified and suggested.
3.3 Willingness to take on new

tasks is demonstrated.
3.4 Flexibility in work practice is

adopted to changes.

ent 1. Demonstrate health compliance 1.1 Health requirements at
to work place are examined.

ding 1.2 Health consciousness is
ent observed.
ork 1.3 Necessary precautions are

proposed.
1.4 Potential hazards are

reported and dealt with
accordingly.
1.5 Health emergency
procedure is complied.
nd 1.6 Duties of employees is
examined
1.7 Health hazard assessment
is examined
pt 1.8 Work instruction, safe
s operating procedure and
nd emergency response plan
ons (ERP) is examined
1.9 Wearing of appropriate
PPE is examined
1.10 Safe machine operation is

5

CA Title CA Code CA Descriptor

6

Ability Performance Indicator
examined

2. Demonstrate safety compliance 2.1 Safety compliance is
recognized.

2.2 Safety requirements at
workplace are examined.

2.3 Safety precaution is noted.
2.4 Potential safety hazards are

dealt with accordingly.
2.5 Safety emergency

procedure is complied.
2.6 Works are monitored in

accordance to Safety Act,
Rules and Regulations.
2.7 Safety emergency
response is observed.
2.8 Safety emergency
evacuation procedure is
observed.
2.9 Duties of employees is
examined
2.10 Safety hazard assessment
is examined
2.11 Work instruction, safe
operating procedure and
emergency response plan
(ERP) is examined
2.12 Appropriate PPE is
examined
2.13 Safe machine operation is
examined

3. Demonstrate environmental 3.1 Condition at workplace is
compliance identified.

3.2 Nature of environmental

6

CA Title CA Code CA Descriptor

7

Ability Performance Indicator

requirement is recognized.
3.3 Environmental needs at

work place are assessed.
3.4 Environmental

consciousness is observed.
3.5 Necessary environmental

precaution is enforced.
3.6 Apparent environmental

hazards are reported and
dealt with accordingly.
3.7 Environmental emergency
response is observed.
3.8 Evacuation procedure is
observed.
3.9 Environmental Act, Rules
and Regulation are
adhered to.

7

CURRICULUM of CORE ABILITIES (CoCA)

SECTOR ALL SECTORS
SUB SECTOR
JOB AREA ALL SUB SECTORS
NCS AREA
ABILITY UNIT TITLE ALL JOB AREAS

LEARNING OUTCOME CORE ABILITIES

COMMUNICATION APPLICATION

The person who is competent in this C
clearly.

Upon completion of this competency uni
• Apply two way communication
• Disseminate information electron
• Disseminate information manuall
• Apply information confidentiality

ABILITY UNIT ID Z-009-2:2015-CA01 Level

Ability Knowledge Performance

1.Apply two way 1.1 Communication 1.1 Identify communication
communication protocols. procedures and
protocols.
1.2 Information
objectives. 1.2 Establish Information
objectives.
1.3 Types of information
• Information 1.3 Classify type of
appropriateness. information.
• Accuracy of
information. 1.4 Ensure Information
appropriateness.
1.4 Communication
ethics principal. 1.5 Adhere to
communication ethics

8

CA shall be able to communicate in the working world effectively and

it, trainees will be able to:-

nically
ly

2 Training Duration 10 Credit Hours 1.0

Training Hours Delivery Assessment Criteria

Mode 1.1 Communication
procedures are
n 2 Knowledge identified.

• Lecture. 1.2 Communication
protocols are identified.
• Classroom
1.3 Information objectives
discussion. are established.

1.4 Types of information
are classified.

1.5 Information
appropriateness are

8

Ability Knowledge Performance
principal.
• Confidentiality.
• Security.

2. Disseminate 2.1 Information 2.1 Identify Information
information dissemination dissemination purpose
electronically purpose.
2.2 Disseminate
3. Disseminate 2.2 Information information
information dissemination appropriately.
manually procedure and
process. 2.3 Determine information
procedure.
2.3 Application of
English/National 2.4 Select applicable
Language, etc. language.

2.4 Grammar 2.5 Ensure vocabulary and
2.5 Vocabulary grammatical capability.
2.6 Writing skills
2.7 Usage of PC 2.6 Apply report writing
2.8 e-mail knowledge skills.
2.9 Electronic
2.7 Deliver electronic
information delivery information.
process.

3.1 Information 3.1 Determine information
dissemination dissemination purpose
purpose.
3.2 Recognize information
3.2 Information dissemination
dissemination procedure.
procedures.
3.3 Apply writing skills.
3.3 Report writing skills. 3.4 Practice
3.4 Communication
communication skill.
skills. 3.5 Identify types of
3.5 Types of information
information for
for manually manually
dissemination. dissemination.

9

Training Hours Delivery Assessment Criteria
Mode
ensured.
4 Knowledge 1.6 Communication ethics

e. • Lecture principal are adhered.
• Classroom
discussion 2.1 Information
dissemination purpose
d identified.
.
2.2 Information
2 Knowledge dissemination
procedure recognized.
e. • Lecture.
n • Classroom 2.3 Proper language
applied.
discussion.
2.4 Writing skills applied.
2.5 Electronic information

delivery process
identified.
2.6 Method of information
delivery is identified.
2.7 Right information
disseminated
electronically.

3.1 Information
dissemination purpose
is identified.

3.2 Information
dissemination
procedure is identified.

3.3 Writing skills is applied.
3.4 Communication skill is

applied.
3.5 Type of information for

manually dissemination
identified.

9

Ability Knowledge Performance

4. Apply 4.1 Concept of 4.1 Identify concept of
information confidentiality. confidentiality.
confidentiality
4.2 Confidentiality 4.2 Identify confidentiality
scope. scope.

4.3 Confidentiality 4.3 Monitor confidentiality
procedure. procedure.

4.4 Honesty and 4.4 Identify honesty and
Integrity level. integrity level.

4.5 Codes of 4.5 Apply codes of
confidentiality. confidentiality practice.

1

Training Hours Delivery Assessment Criteria
Mode
4.1 Concept of
2 Knowledge confidentiality identified.

• Lecture. 4.2 Confidentiality scope
• Classroom determined.

discussion. 4.3 Confidentiality
procedure identified.

4.4 Honesty and integrity
level identified.

4.5 Codes of confidentiality
practice applied.

10

TOOL, EQUIPMENT AND MATERIAL (TEM)
ITEMS

1. Standard Operating Procedure
2. Working manual
3. Work instruction
4. Job procedure
5. Job responsibility guideline
6. Telephone
7. Dictionary
8. Reference book
9. Computer
10. Journals
11. Brochures
12. Memos
13. Newsletters

1

RATIO (TEM:Trainees)
1:25
1:25
1:25
1:25
1:25
1: 25
1:10
1: 5
1:5
1:5
1:5
1:5
1:5

11

REFERENCES

1. Ting Toomey, S.; Chung, L.C., (2012). “Understanding inter
9780199739790.

2. Gopalaswamy R.; Mahadevan R., (2010). “The Ace of Soft Skills
Pvt. Ltd. ISBN: 978-81-317-3285-4.

3. Matthew M.K.; Martha D.; Fanning P., (2009). “Messages
ISBN-13 978-1572245921.

4. Perkins P. S.; Brown L., (2008). “The Art and Science of Comm
ISBN-13 978-0470247594.

5. Harris, T. E.; Nelson, M.D., (2008). “Applied organisational com
Lawrence Erlbaum.

6. Baden E., (2007). “Communication in the workplace”, Milton, Qld:
7. Gerson S. J.; Steven M., (2007). “Workplace communication: p

ISBN 0-13-228808-7.
8. Gillis, T. L., (2006). The IABC handbook of organizational commu
9. Grunig, J.; Grunig, L., (2006). “Characteristics of excellent com

communication (pp. 3-18). San Francisco: Jossey-Bass.
10. Gay, C.; Mahoney, M.; Graves, J., (2005). “Best practices in em

San Francisco, IABC Research Foundation.
11. Jones, E.; Watson, B.; Gardner, J.; Gallois, C., (2004). “Organ

Communication, 54(4), 722-750.
12. Douglas E., (1998). “Straight Talk: Turning Communications Ups

13 978-0891061175.

1

rcultural communication”, Oxford University Press New York, ISBN-
s, Attitude, Communication and Etiquette for Success”, Dorling Kindersley
s: The Communication Skills Book”, New Harbinger Publications.
munication: Tools for Effective Communication in the Workplace”, Wiley,
mmunication: Theory and practice in a global environment”, New York:
:Wiley. ISBN 0-7314-0650-8.
process and product”. Upper Sadle River, N.J.: Pearson Prentice Hall.
unication. San Francisco, Jossey-Bass.
mmunication”, In T. L. Gillis (Ed.), the IABC handbook of organizational
mployee communication: A study of global challenges and approaches”,
nizational communication: Challenges for the new century”. Journal of
side Down for Strategic Results at Work”, Davies Black Publishing,ISBN-

12

CURRICULUM of CORE ABILITIES (CoCA)

SECTOR ALL SECTORS
SUB SECTOR ALL SUB SECTORS

JOB AREA ALL JOB AREAS

NCS AREA CORE ABILITIES

ABILITY UNIT TITLE INTERPERSONAL BEHAVIOUR

The person who is competent in this CA shall be

LEARNING OUTCOME Upon completion of this competency unit trainee

• Demonstrate responsibility at work place
• Apply team work cooperation concept
• Initiate problem solving skill at work place
• Demonstrate work performance awarene

ABILITY UNIT ID Z-009-02:2015-CA02 Level

Abilities Related Knowledge Perform

1

e able to portray good personal behaviour in working environment.
es will be able to:-

e
ess

2 Training Duration 11 Credit Hours 1.1
mance
Training Delivery Assessment Criteria
Hours Mode

13

Abilities Related Knowledge Perform

1. Demonstrate 1.1 Tasks at workplace. 1.1 Execute task
responsibility at 1.2 Standard of work indicator.
workplace 1.3 Punctuality 1.2 Maintain sta

• Attendance. indicator.
• Work schedule.
• Work requirement. 1.3 Adhere to pu
1.4 Sense of ownership requirement

• Job task. 1.4 Adopt sense
• Job indicator/quality. in job indicat

Abilities Related Knowledge Perform

2. Apply team 2.1 Work target. 2.1 Deliver work
work 2.2 Effective discussion 2.2 Apply effecti
cooperation
concept technique. technique.
2.3 Team work concept. 2.3 Apply team w
2.4 Communication skill. 2.4 Apply Comm
2.5 Negotiation skills.
skill.
2.5 Negotiate ef

1

mance Training Delivery Assessment Criteria
Hours Mode

ks thoroughly. 2 Related 1.1 Tasks are completed.
andard of work Knowledge 1.2 Works done are
Training
unctuality Hours • Lecture. achieved up to the
ts. 4 expectation.
e of ownership • Classroom 1.3 Task delivery carried
tor. discussion. out on time.
1.4 Attendance is
mance maintained
consistently.
k target. 1.5 Sense of ownership to
ive discussion job deliveries is
work concept. observed.
munication
ffectively. Delivery Assessment Criteria
Mode
2.1 Work deliveries target
Related identified.
Knowledge
• Lecture. 2.2 Effective discussion
• Classroom technique applied.

discussion. 2.3 Team work concept
understood.

2.4 Communication skill
applied.

2.5 Negotiation skills
applied.

14

Abilities Related Knowledge Perform

3. Initiate 3.1 Nature of problems. 3.1 Identify natu
problem 3.2 Problem solving techniques. problems.
solving skill 3.2 Identify prob
at work place • Advantages.
• Disadvantages. techniques.
• Necessary action in 3.3 Identify adva

solving problems. disadvantag
resolved

problems.
3.4 Act on nece
in

solving probl

4. Demonstrate 4.1 Work performance. 4.1 Observe wo
work performanc
performance • Requirements.
awareness •Work deliveries. 4.2 Monitor work
•Quality of work 4.3 Ensure qual

expectation. done meet
4.2 Areas for improvement. requiremen
4.4 Identify area
improveme

1