NCS Core Abilities Level 2

mance Training Delivery Assessment Criteria
Hours Mode
ure of
blem solving 3 Related 3.1 Deliveries of evaluation
antages and
ges of Knowledge process are identified.

essary actions • Lecture. 3.2 Problem solving
lems. techniques are applied.

ork • Classroom 3.3 Communication
ce target.
k deliveries. discussion. procedures observed.
lity of work
ts client’s 3.4 Discrepancies between
nts.
as for planned and actual
ent.
15 situation are identified.

3.5 Possible reasons /

causes of the problems

are acknowledged.

3.6 Possible solutions to

the problem are

discussed.

3.7 Advantages and

disadvantages of each

solution are

determined.

3.8 Necessary actions in

solving problems are

implemented.

3.9 Results are shared with

relevant parties.

2 Related 4.1 Work performance

Knowledge target is identified.

• Lecture. 4.2 Work deliveries are
demonstrated.

• Classroom 4.3 Client requirements are

discussion. identified.

4.4 Areas for improvement

are identified.

Abilities Related Knowledge Perform

4.5 Identify perfo
requiremen

TOOL, EQUIPMENT AND MATERIAL (TEM)

ITEMS
1. Standard Operating Procedure
2. Working manual
3. Work instruction
4. Job procedure
5. Job responsibility guideline
6. Telephone
7. Dictionary
8. Reference book
9. Computer
10. Journals
11. Brochures
12. Memos
13. Newsletters

REFERENCES

1

mance Training Delivery Assessment Criteria
Hours Mode
ormance 4.5 Performance
nts. requirements are
identified.

RATIO (TEM:Trainees)
1:25
1:25
1:25
1:25
1:25
1: 25
1:10
1: 5
1:5
1:5
1:5
1:5
1:5

16

1. Ting Toomey, S.; Chung, L.C., (2012). “Understanding inter
9780199739790.

2. Gopalaswamy R.; Mahadevan R., (2010). “The Ace of Soft Skills
Pvt. Ltd. ISBN: 978-81-317-3285-4.

3. Matthew M.K.; Martha D.; Fanning P., (2009). “Messages
ISBN-13 978-1572245921.

4. Perkins P. S.; Brown L., (2008). “The Art and Science of Comm
ISBN-13 978-0470247594.

5. Harris, T. E.; Nelson, M.D., (2008). “Applied organisational com
Lawrence Erlbaum.

6. Baden E., (2007). “Communication in the workplace”, Milton, Qld:
7. Gerson S. J.; Steven M., (2007). “Workplace communication: p

ISBN 0-13-228808-7.
8. Gillis, T. L., (2006). The IABC handbook of organizational commu
9. Grunig, J.; Grunig, L., (2006). “Characteristics of excellent com

communication (pp. 3-18). San Francisco: Jossey-Bass.
10. Gay, C.; Mahoney, M.; Graves, J., (2005). “Best practices in em

San Francisco, IABC Research Foundation.
11. Jones, E.; Watson, B.; Gardner, J.; Gallois, C., (2004). “Organ

Communication, 54(4), 722-750.
12. Douglas E., (1998). “Straight Talk: Turning Communications Ups

13 978-0891061175.

1

rcultural communication”, Oxford University Press New York, ISBN-
s, Attitude, Communication and Etiquette for Success”, Dorling Kindersley
s: The Communication Skills Book”, New Harbinger Publications.
munication: Tools for Effective Communication in the Workplace”, Wiley,
mmunication: Theory and practice in a global environment”, New York:
:Wiley. ISBN 0-7314-0650-8.
process and product”. Upper Sadle River, N.J.: Pearson Prentice Hall.
unication. San Francisco, Jossey-Bass.
mmunication”, In T. L. Gillis (Ed.), the IABC handbook of organizational
mployee communication: A study of global challenges and approaches”,
nizational communication: Challenges for the new century”. Journal of
side Down for Strategic Results at Work”, Davies Black Publishing,ISBN-

17

CURRICULUM of CORE ABILITIES (CoCA)

SECTOR ALL SECTORS
SUB SECTOR
JOB AREA ALL SUB SECTORS
NCS AREA
ABILITY UNIT TITLE ALL JOB AREAS

LEARNING OUTCOME CORE ABILITIES

WORKPLACE CULTURE BEHAVIOUR

The person who is competent in this CA
interactions and respond appropriately t

Upon completion of this competency uni
•Apply practice work culture
•Respond appropriately to unusua
•Demonstrate initiative and flexibi

ABILITY UNIT ID Z-009-2:2015-CA03 Level

Ability Knowledge Performance

1. Apply 1.1 Local customs and 1.1 Identify local customs
practiced culture. and culture.
work culture
1.2 Local religion / 1.2 Recognize local
beliefs. religions / beliefs.

1.3 Local sensitivity 1.3 Acknowledge local
issues. sensitivity issues.

1.4 Social interaction 1.4 Apply social
skills. interactions skill.

1.5 Human resources 1.5 Adhere to human
guidelines. resources guidelines.

1.6 Communication 1.6 Apply communication
skills. skill

1

R

A shall be able to apply sensitivity judgments of ethical differences in
to incoming situations.

it trainees will be able to:-

al situation
ility

2 Training Duration 9

Training Hours Delivery Assessment Criteria
3 Mode
1.1 Local customs and
Knowledge culture are familiarized.
• Lecture.
• Classroom 1.2 Local religions / beliefs
are familiarized.
discussion.
1.3 Local sensitivity issues
are familiarized.

1.4 Social interaction skill is
applied.

1.5 Human resources
guideline is adhered.

1.6 Communication skills
are applied.

19

Ability Knowledge Performance

2. Respond 2.1 Types of unusual 2.1 Identify types of
appropriately situations unusual situations
to unusual
situation 2.2 Quality standard. 2.2 Maintain quality
2.3 Response standard.

procedure. 2.3 Identify response
2.4 Problem solving procedures.

skills. 2.4 Apply problem solving
2.5 Communication skills.

skills. 2.5 Apply Communication
2.6 Reporting skill

procedures. 2.6 Observed reporting
2.7 Authority level. procedures.

2.7 Identify authority level.

3. Demonstrate 3.1 Task and 3.1 Define task and
initiative and responsibility. responsibility.
flexibility
3.2 Standard 3.2 Identify Standard
Operating Operating Procedures
Procedures (SOP) (SOP).

3.3 Initiative and 3.3 Demonstrate work
flexibility concept performance
indicators.
3.4 Work Performance
Indicator. 3.4 Follow work practices
3.5 Identify initiative and
3.5 Work Practices.
3.6 Delivery. flexibility concept at
workplace

2

Training Hours Delivery Assessment Criteria
Mode
2.1 Types of unusual
3 Knowledge situations identified

• Lecture 2.2 Quality standard is
• Classroom understood.

discussion 2.3 Response procedures
are identified.
.
2.4 Problem solving skill is
3 Knowledge applied.
• Lecture.
• Classroom 2.5 Communication skill is
discussion. applied.

2.6 Reporting procedure is
observed.

2.7 Authority level is
identified.

3.1 Initiative and flexibility
concept at workplace
identified

3.2 Task and responsibility
are identified.

3.3 Standard Operating
Procedures are
followed.

3.4 Work practices are
followed.

3.5 Work performance
indicators are
demonstrated.

20

TOOL, EQUIPMENT AND MATERIAL (TEM)
ITEMS

1. Discipline guideline
2. Confidentiality guideline
3. Standard and codes of practices
4. Work guideline
5. Social interactions procedures
6. Disciplinary action guideline

2

RATIO (TEM:Trainees)
1:25
1:25
1:25
1:25
1:25
1:25

21

REFERENCES

1. Bredeson D.; Goree K., (2011). “Ethics in the Workplace”, Ceng
2. Beckett C.; Maynard A., (2012). “Values and ethics in social wor
3. Kotter J.;Rathgeber H., (2006). “Our Iceberg Is Melting: Changin
4. Baker T. L.; Hunt T. G.; Andrews C. M., (2006). “Promoting eth

corporate ethical values”, Journal of Business Research, Volum
5. Stephen B., (2004). "Workplace participatory practices: Concep

Learning, Vol. 16 Issue: 6, pages 312 – 324.
6. Garavan T. N., (2002). “Competencies and workplace learning:

Learning, ISSN: 1366-5626.
7. Joyner B.E.; Payne D., (2002). “Evolution and Implementation: A

Journal of Business Ethics” Volume 41, Issue 4, pp 297-311.
8. Chadsey J.; Beyer S., (2001). “Social relationships in the wor

Reviews, Volume 7, Issue 2, page 128.
9. Heath C.; Knoblauch H.; Luff P., (2000). “Technology and socia

of Sociology, Volume 51, Issue 2, pages 299-320.
10. Carnegie D., (1998). “How to Win Friends & Influence People”. P

2

gage Learning. ISBN-13 978-0538497770.
rk”, Sage Publications Ltd. ISBN-978-1-4462-0319-4.
ng and Succeeding Under Any Conditions”, St. Martin's Press.
hical behavior and organizational citizenship behaviors: The influence of
me 59, Issue 7, pages 849–857.
ptualising workplaces as learning environments", Journal of Workplace
: some reflections on the rhetoric and the reality”, Journal of Workplace
A Study of Values, Business Ethics and Corporate Social Responsibility
rkplace”, Mental Retardation and Developmental Disabilities Research
al interaction: the emergence of ‘workplace studies’”. The British Journal
Pocket Books. ISBN: 0-671-02703-4.

22

CURRICULUM of CORE ABILITIES (CoCA)

SECTOR ALL SECTORS
SUB SECTOR
JOB AREA ALL SUB SECTORS
NCS AREA
ABILITY UNIT TITLE ALL JOB AREAS

LEARNING OUTCOME CORE ABILITIES

HEALTH, SAFETY AND ENVIRONMEN

The person who is competent in this CA
observing Health, Safety and Environme

Upon completion of this competency uni
• Demonstrate health compliance
• Demonstrate safety compliance
• Demonstrate environmental com

ABILITY UNIT ID Z-009-2:2015-CA04 Level

Ability Knowledge Performance

1. Demonstrate 1.1 Health requirements 1.1 Identify nature of
health at workplace health requirements at
compliance workplace.
1.2 Health
consciousness at 1.2 Examine health
workplace requirements at work
place
1.3 Necessary
precaution on health 1.3 Observe health
requirement at consciousness.
workplace
1.4 Propose necessary
1.4 Potential hazards at precaution on health
workplace requirement at
workplace.
1.5 Health emergency
23

NT ADAPTATION

A shall be able to adapt to HSE by executing his/her duties while
ental rules and regulations.

it trainees will be able to:-

mpliance

2 Training Duration 10 Credit Hours 1.0

Training Hours Delivery Assessment Criteria

Mode 1.1 Nature of health
requirements at
Knowledge workplace is identified.

t 5 • Lecture. 1.2 Health requirements at
work place are
• Classroom examined.

discussion. 1.3 Health consciousness is
observed.

1.4 Necessary precaution
on health requirement
at workplace is
proposed.

Ability Knowledge Performance

procedure 1.5 Report potential
1.6 OSH legislation hazards at workplace.

• Occupational Safety 1.6 Comply with health
and Health Act emergency
1994 and procedures.
Regulation
- Employees 1.7 Examine duties of
responsibilities employees
execution
1.8 Examine health hazard
• Factories and assessment, apply
Machinery Act permit to work (related
1967 and industries)
Regulation
- Safety and health 1.9 Examine work
welfare execution instruction, safe
operating procedure
1.7 Health hazard and emergency
assessment response plan (ERP –
• Risk assessment fire safety, etc.)
(unsafe act, unsafe
condition) 1.10 Examine wearing
• Permit to work appropriate PPE
(related industries)
1.11 Examine safe machine
1.8 Work instruction, operation
safe operating
procedure and 1.12 Participate in toolbox
emergency response meeting
plan (ERP – fire
safety, etc.)
application

1.9 Personal protective
equipments
application

1.10 Safe machine
operation (related
industries)

24

Training Hours Delivery Assessment Criteria
Mode
d 1.5 Potential health hazards
d at workplace are
reported and dealt with
e accordingly.

1.6 Health emergency
procedures are
complied

1.7 Duties of employees is
examined

1.8 Health hazard
assessment is
examined

1.9 Work instruction, safe
operating procedure
and emergency
response plan (ERP) is
examined

1.10 Wearing of appropriate
PPE is examined

1.11 Safe machine operation
is examined

1.12 Toolbox meeting
participated

Ability Knowledge Performance

2. Demonstrate application 2.1 Identify safety
safety 2.1 Safety requirement compliance
compliance requirements.
at workplace
2.2 Potential safety 2.2 Observe safety
compliance.
hazards at workplace
2.3 Safety emergency 2.3 Watch necessary
safety precautions at
procedure workplace.
2.4 Safety emergency
2.4 Identify potential safety
evacuation hazards at workplace.
procedures
2.5 Safety Act, Rules 2.5 Adhere to safety
and Regulations emergency
2.6 OSH legislation procedures.
• Employees
2.6 Watch safety
responsibilities emergency evacuation
2.7 Safety hazard procedures.

assessment 2.7 Examine duties of
• Risk assessment employees

(unsafe act, unsafe 2.8 Examine safety hazard
condition) assessment, apply
• Permit to work permit to work (related
(related industries) industries)
2.8 Work instruction,
safe operating 2.9 Examine work
procedure and instruction, safe
emergency response operating procedure
plan (ERP - fire and emergency
safety, etc.), LOTO response plan (ERP)
application
2.9 Personal protective 2.10 Examine wearing
equipments appropriate PPE
application
2.10 Safe machine 2.11 Examine safe machine
operation (related operation
industries)
2.12 Participate in toolbox
meeting

25

Training Hours Delivery Assessment Criteria
2 Mode
2.1 Safety compliance
Knowledge requirements are
• Lecture identified.
• Classroom
2.2 Safety compliance is
discussion observed

y 2.3 Necessary safety
precautions at
n workplace are noted.

d 2.4 Potential safety hazards
d at workplace are
reported and dealt with
e accordingly.

2.5 Safety emergency
procedure is adhered
to.

2.6 Safety emergency
evacuation procedures
are observed.

2.7 Duties of employees is
examined

2.8 Safety hazard
assessment is
examined

2.9 Work instruction, safe
operating procedure
and emergency
response plan (ERP) is
examined

2.10 Appropriate PPE is
examined

2.11 Safe machine operation
is examined

2.12 Toolbox meeting
participated

Ability Knowledge Performance

application
2.11 Toolbox meeting

3. Demonstrate 3.1 Condition at 3.1 Identify condition at
environmental workplace. workplace.
compliance
3.2 Nature of 3.2 Identify nature of
environmental environmental
requirements at requirements at
workplace. workplace.

3.3 Environmental 3.3 Assess environmental
consciousness at needs at work place.
workplace.
3.4 Adhere to
3.4 Necessary environmental
environmental consciousness at
precaution at workplace.
workplace.
3.5 Enforce necessary
3.5 Potential environmental
environmental precautions at
hazards at workplace.
workplace.
3.6 Report potential
3.6 Environmental environmental hazards
emergency response at workplace.
procedures.
3.7 Observe

26

Training Hours Delivery Assessment Criteria
Mode

Knowledge 3.1 Condition at workplace

3 • Lecture. is identified.

• Classroom 3.2 Nature of environmental
discussion. requirement at

workplace is identified.

3.3 Environmental needs at

workplace are

assessed.

3.4 Environmental

consciousness is

observed.

3.5 Necessary

environmental

precautions at

workplace are enforced.

3.6 Potential environmental

hazards are reported

s and dealt with

accordingly.

3.7 Environmental

Ability Knowledge Performance

3.7 Evacuation environmental
procedures. emergency response
procedures.
3.8 Environmental Act, 3.8 Comply with
Rules and evacuation
Regulation. procedures.
3.9 Adhere to
Environmental Act,
Rules and
Regulations.

TOOL, EQUIPMENT AND MATERIAL (TEM)

ITEMS
1. Occupational Safety and Health Act 1994and Regulations
2. Environmental Act and Regulations
3. Safety signage
4. Personal protective equipment
5. Hygiene facilities
6. Emergency facilities
7. Factories and Machinery Act 1967 and Regulations
8. Work Instruction
9. Safe Operating Procedure (SOP)
10. Emergency Response Plan (ERP)

27

Training Hours Delivery Assessment Criteria
Mode
emergency response is
observed.
3.8 Evacuation procedures
are observed.
3.9 Environmental Act,
Rules and Regulations
are adhered to.

RATIO (TEM:Trainees)
1 : 10
1 : 10
1 : 10
1:1
1 : 10
1 : 10
1 : 10
1 : 10
1 : 10
1 : 10

11. Hazard Identification Risk Assessment and Risk Control Gu
12. Machine Manual
13. Permit to work
14. Lock Out Tag Out (LOTO)

28

uideline 1 : 10
1 : 10
1 : 10
1 : 10

REFERENCES

1. Occupational Safety and Health Act 1994, (2010) Malaysia,
2. Chessebro T.; O’Connor L.; Rios F., (2009), Communicating
3. Vergo P., (1974). Health and Safety at Work etc Act 1974, (P
4. Health and Safety Executive, (1998), Workplace Health,

Regulations 1992- Approved Code of Practice and Guidan
0717604135.
5. HSE, (2014). Health and Safety Guidance. HSE Book. ISBN
6. Sneddon A.; Mearns K.; Flin R., (2013). “Stress, fatigue,
Science, Volume 56, pages 80–88.
7. Goetsch D. L., (2013). “Construction Safety & Health, 2nd Ed
8. Kim O.S.; Oh S.I., (2010). “Assessment of Accidents Occur
Contract Foodservice Management Company”, J. Korean Di
9. Whysall Z.; Haslam C.; Haslam R., (2006). “Implementing
study”, International Journal of Industrial Ergonomics, Volum
10. Chena J. R.; Yang Y. T., (2004). “A predictive risk index
Prevention in the Process Industries, Volume 17, pages 233
11. Angelica M.; Vecchio-Sadusa; Griffiths S., (2004). “Marketin
42, Issue 7, pages 601–619.
12. Parker S. K.; Axtell C. M.; Nick T., (2001). “Designing a saf
and supportive supervisors”, Journal of Occupational Health
13. Bob E.; Hayes B. E.; Perander J.; Smecko T.; Trask J., (199
Validation of the Work Safety Scale”, Journal of Safety Rese

29

Penerbitan Akta (M), ISBN-978-967-576-9221.
g in the Workplace. Prentice Hall. ISBN-13 978-0136136910.
Public General Acts – Elizabeth II), TSO. ISBN-13 978-0105437741
, Safety and Welfare: Workplace (Health, Safety and Welfare)
nce (Health and Safety Commission). HSE Books. ISBN-13 978-

N 9780717665877.
situation awareness and safety in offshore drilling crews”, Safety

dition”, Pearson, ISBN: 10: 0132374692.
rrence and Cuisine Employees' Awareness of Workplace Safety in
iet Assoc. Volume 16(4), pages 299-317.
g health and safety interventions in the workplace: An exploratory
me 36, Issue 9, pages 809–818.
x for safety performance in process industries”, Journal of Loss
3–242.
ng strategies for enhancing safety culture”, Safety Science, Volume

fer workplace: Importance of job autonomy, communication quality,
h Psychology, Volume 6(3), pages 211-228.
98). “Measuring Perceptions of Workplace Safety: Development and
earch, Volume 29, Issue 3, pages 145–161.

14. Factories and Machinery Act 1967, ILBS, ISBN 967-89-0418
15. Garis Panduan bagi Pengenalpastian Hazard, Penaksiran R
16. Garis Panduan Bekerja Selamat di Ruang Terkurung, ISBN

30

8-8
Risiko dan Kawalan Risiko (HIRARC), ISBN 978-983-2014-62-1

xx

ABILITY UNIT ID ABILITY UNIT TITLE

Z-009-2:2015-CA01 COMMUNICATION APPLICATION Apply two
Z-009-2:2015-CA02 Dissemina
Z-009-2:2015-CA03 INTERPERSONAL BEHAVIOUR Dissemina
Z-009-2:2015-CA04 Apply info
WORKPLACE CULTURE BEHAVIOUR Demonstr
HEALTH, SAFETY AND Apply team
Initiate pro
ENVIRONMENT ADAPTATION Demonstr
Apply prac
Respond
Demonstr
Demonstr
Demonstr
Demonstr

TOTAL TRAINING HO

31

ABILITY RELATED TRAINING
KNOWLEDGE HOURS
o-way communication 10
ate information electronically 2
ate information manually 4 11
ormation confidentiality 2
rate responsibility at workplace 2 9
mwork cooperation concept 2 10
oblem solving skills at workplace 4 40
rate work performance awareness 3
ctice work culture 2
appropriately to unusual situations 3
rate initiative and flexibility 3
rate health compliance 3
rate safety compliance 5
rate environment compliance 2
3
OURS