NCS Core Abilities Level 1

NATIONAL COMPETENCY STANDARD
(STANDARD KOMPETENSI KEBANGSAAN)

CORE ABILITIES
LEVEL 1

Jabatan Pembangunan Kemahiran
Kementerian Sumber Manusia, Malaysia

Department of Skills Development (DSD)
Ministry of Human Resources

62530 PUTRAJAYA, MALAYSIA

NATIONAL COMPETENCY STANDARD
(STANDARD KOMPETENSI KEBANGSAAN)

FOR

CORE ABILITIES
LEVEL 1

Copyright © DSD 2015

All rights reserved
No part of this publication may be produced, stored in data base, retrieval system, or in
any form by any means, electronic, mechanical, photocopying, recording or otherwise

without prior written permission from Department of Skills Development (DSD)

GLOSSARY GLOSSARY & ABBREVIATION
Behaviour
Competencies are observable and measureable behaviours,
Body language knowledge, skills, abilities and other characteristics that
Communication contribute to individual success in the organisation.

Competency The conscious or unconscious movements and postures by
Compliance which attitudes and feelings are communicated.
Core competency
The exchange of information between a sender and a receiver,
Ethics and the interference (perception) of meaning between the
Honesty individuals involved.
Integrity
Intercultural The knowledge, skills and abilities required to perform a specific
communication task or function.
Jargon
Leadership A state in which someone or something is in accordance with
established guidelines, specifications, or legislation.

Fundamental knowledge, ability, or expertise in a specific
subject area, or skill set.

Moral principles that govern a person’s behaviour or the
conducting of an activity.

Scrupulous with regard to telling the truth and acting without
stealing, fraud or breach of laws.

The quality of being honest and having strong moral principles.

Communication that aims to share information across different
cultures and social groups.

The specialised language used by people in the same work or
profession.

A process of social influence, which maximises the efforts of
others, towards the achievement of a goal.

Multicultural Differences among people because of their racial or ethnic
Organisation chart backgrounds, language, dress and traditions.

Performance A graphic representation outlining the structure of a company;
Skill the roles, responsibilities and relationships of every
Teamwork department/party within the company.
Work ethics
Working manual A standard at which an employee is expected to perform.

Workplace The learn ability to carry out a task with pre-determined results
communication often within a given amount of time, energy or both.
Work instruction
The process of working collaboratively with a group of people in
order to achieve a goal.

Value of a hard work and diligence, and its inherent ability to
strengthen character.

A document that describes in detail the process and systems
that a company uses to produce its goods and provide its
services.

The process of exchanging information, both verbal and non-
verbal, within an organisation.

A description of the specific tasks and activities within an
organization

ABBREVIATION Curriculum of Core Abilities
Competency Profile
CoCA Competency Profile Chart
CP Catalogue Safety Data Sheet
CPC Information Technology
CSDS Key Performance Indicator
IT Material Safety Data Sheet
KPI National Competency Standard
MSDS National Occupational Skills Standard
NCS Standard Content
NOSS Standard Practise
SC Tools, Equipment and Materials
SP Training Need Analysis
TEM Training Need Investigate
TNA
TNI

TABLE OF CONTENTS PAGES

NO. CONTENTS i - iv
Glossary & Abbreviation iv - v
Standard Practice
vi
1 Introduction vii
2 Core Abilities Structure vii - ix
3 Definition of Competency Levels x
4 Occupational Abilities xi - xiii
5 Sources of Additional Information
6 Acknowledgement 1
7 NCS- CA Development Committee Members 2-6

Standard Content 7 - 10
8 Core Ability Profile Chart (CPC) 11 - 13
9 Core Ability Profile (CP) 14 - 17
18 - 23
Curriculum of Core Abilities (CoCA)
10 Basic Working Communication 24
11 Personal Behaviour Skill
12 Work Place Ethics Awareness
13 Health, Safety and Environmental Awareness
14 Contact Hours Distribution

STANDARD PRACTICE

NATIONAL COMPETENCY STANDARD (NCS) FOR

CORE ABILITIES

LEVEL 1

1. INTRODUCTION

1.1 National Competency Standard (NCS) Overview

The NCS comprises the skills a person must be able to demonstrate, as defined by the
industry with other various qualifications, in alignment with the Malaysian Qualification
Framework guidelines. The NCS is a minimum specification of performance that an
individual must have to be competent with the knowledge and skill set needed when
managing a function at the workplace to meet the standard requirements. The NCS is used
as a reference for the industry, the career path of a skilled worker, training purposes and as
a benchmark for performance. The NCS development process and document structure
reflects the certification system that will be beneficial to the Malaysian workforce. The NCS
document consists of three segments, Standard Practice (SP), Standard Content (SC) and
Curriculum Competency of Core Ability (CoCA).

The NCS document serves as a guideline to module developers and trainers who are
responsible for the development of Instructional Manuals and/or Written Instructional
Materials (WIM) refer to Z-009 program under the National Competency Standards with the
Department of Skills Development, Ministry of Human Resource Malaysia. The document
contains the following:

• Information on the training modules titles to be conducted and the sequence of the
learning delivery, for the learner to achieve the required skill competency.

• A set of abilities that provides a comprehensive description of the knowledge to be
delivered for each training module.

• Information pertaining to the scope and coverage of knowledge to be delivered and the
abilities to be demonstrated.

• Methodology to assist module developers and trainers in course planning, training
implementation, evaluation and monitoring the effectiveness of course delivery.

• Methodology to assess the understanding of knowledge delivered.
• Guidelines to conduct assessment in determining competency achievement by trainees.
• New methodology in assisting module developers and trainers on developing

instructional manuals or Written Instructional Manuals (WIM).

1.2 Justification and rational of Core Abilities (CA) development

The development of National Occupational Skill Standards (NOSS) and the growing
acceptance of Competency-Based Training and Education (CBTE) in Malaysia’s training
institutions have resulted in the decision to identify skills or abilities that are generic to many
jobs and professions in all areas of industry. In Malaysia, the word ‘skill’ is often
misinterpreted in vocational education, and is usually defined as physical skills. Therefore,
the term Core Abilities (CA) is used to replace the generic skills. These “generic skills” have
been identified as the learning tools, or enabling requirements, which can assist the trainee
in the acquiring and applying subject or job specific knowledge skills and comprehension to

i

his work. Incorporating CA into training provides realistic outcomes that can make learning
more relevant and add to the trainee’s sense of achievement.

CA is a mandatory core learning program for candidate certification, effective from 1st June,
2006. CA should be used as complement to the NOSS program to help workers in Malaysia
be more relevant and competitive in this era of globalization. The CA program incorporates
generic skills that every employee should possess for performance. The CA are learning
tools, supporting the NOSS requirement, which assists the trainee in acquiring, applying
comprehensive and recommended soft skill knowledge for work. The CA are considered
essential for effective participation in the emerging work patterns of work and work
organizations, focussing on capacity to apply knowledge and skills in an integrated way in
work situations. The CA is broad in nature applying to work generally, rather than being
specific to work in particular occupations, jobs or industries.

The development of CA in Malaysia conforms to the global trend towards Competency-
Based Training with similar developments in the following countries:

i. Key Competencies (Australia)
ii. Employability Skills (Canada)
iii. Key Qualifications, Project And Transfer Oriented Training (Germany)
iv. Essential Skills (New Zealand)
v. Workplace Know How / Scans Competencies (USA)
vi. Core Skills (Great Britain)

This new Level 1 NCS document supports NOSS in related industrial sectors. CA were
developed as a supplement to the development of Malaysian National Occupational Skill
Standards (NOSS) for various fields, with reference to overseas sources (Australia, Canada,
Germany, UK and USA) and NCS-CA brainstorming sessions. A number of experts from
various industries were assembled to identify, formulate, conclude and recommend
essential CA in work place requirements. Advancing towards the goal of becoming a fully-
developed high income nation by the year 2020, Malaysia requires minimum 50 percent
certified skilled workforce. Thus, there is an increasing need for the development of CA to
support the industrial based skill standards for various industries in Malaysia.

The four main CA essential to one’s success in obtaining and performing jobs, were
identified to meet the nation’s vision and mission on human resource development which
are:

i. Basic Working Communication
ii. Personal Behaviour Skills
iii. Work Place Ethics Awareness
iv. Health, Safety & Environment

These abilities are considered essential and are generally relevant to all related services
and production industries. The CA gives added values to the labour market, as employers
prefer to hire and promote individuals who can communicate clearly, act responsibly, think
critically, act creatively, adapt to change, demonstrate integrity, work cooperatively and
productively. This document shows the level of learning for Level 1 CA, providing a
structured set of abilities that enables a person to complete the CA requirement.

ii

Core Abilities (CA) Application

The NOSS programme has a set of CA; generic abilities, including corresponding
performance indicators, learning outcomes and assessment criteria. CA are enabling
requirements needed for the development of specific competencies and they address skills
that can be transferred beyond the context of a specific learning experience. CA are an
important factor in performing jobs effectively and efficiently. CA Performance Indicators
provide observable and measurable criteria, essential for performance assessment. CA are
incorporated into the learning activity, describing how learners will learn specific
competencies. The ability assessment activities inform learners how they will demonstrate
capabilities when performing jobs.

Core Abilities (CA) Benefit

The NCS-CA benefits all stakeholders, including Industry Key Players, Training
Organizations, Regulatory Bodies, etc. The success of the skill standards development
project, and its usefulness to the society, depends on the full participation and commitment
of all stakeholders. The benefits can be used as a benchmark for evaluating the
effectiveness of collaborative skills.

A. Employers Benefits

i. Employers can use CA to enhance personnel qualification requirements.
ii. Interviews, performance reviews, and productivity can be enhanced to a high degree

of accuracy and efficacy.
iii. CA are infused to demonstrate competencies.
iv. Employers can significantly improve efficiencies and productivity by matching abilities

to critical work functions and key activities.
v. Provides a path for varying measures of job performance-based soft skills standard.
vi. Improve the measurement of employee training effectiveness.
vii. Assess employee soft skill levels based on industry standards.
viii. Match employee soft skills to the work required.

B. Workers Benefits

i. Soft skill standards assist workers in selecting career choices by providing industry
expectations for success in the workplace.

ii. In addition, standards-based curriculum and assessments provide workers with
credentials that certify work-readiness.

iii. Workers can accurately assess their soft skills required for career advancement and
can effectively plan their career pathways.

iv. Workers can determine the soft skills and abilities needed for advancement or transfer
within industries, and determine the continuous learning and training needed to
upgrade their skills.

v. Workers can achieve clarity regarding what they are expected to learn and how to
prepare for work.

vi. Enter and re-enter the workforce with better control of their choices of higher paying
jobs that require higher soft skills.

vii. Improve mobility and portability of their credentials.

iii

1.3 Training programme Pre-requisite
Entry requirement to Level 1 NCS-CA, is based on related NOSS Level 1 job areas.

2. CORE ABILITIES STRUCTURE

2.1 CORE ABILITIES RELATION STRUCTURE

CA Structure is a table showing the level of learning for CA for various NOSS job
areas/titles. This table describes the CA for Level 1 to 5 according to NOSS framework
definition.

Table 1.0: Core Abilities Structure in Relation to NOSS Job Areas

SECTOR ALL SECTORS e.g: CHEMICAL INDUSTRY
SUB SECTOR ALL
CHEMICAL FORENSIC SCIENCE
AREA SUBSECTORS ANALYSIS
LEVEL
All Job Areas Analytical Document
Chemistry Examination

LEVEL 5 Core Abilities Chemical Laboratory Forensic Document
Management Management

LEVEL 4 Core Abilities Chemical Laboratory Forensic Document
Supervision Supervision

LEVEL 3 Core Abilities Chemical Laboratory Forensic Document
Operation Laboratory Operator

LEVEL 2 Core Abilities Chemical Laboratory Forensic Document
LEVEL 1 Core Abilities Operation Laboratory Operator

NIL NIL

Note: Table above shows how CA are incorporated into NOSS job area according to respective
level

iv

2.2 CORE ABILITIES STRUCTURE FOR LEVEL 1 TO 5
Table 2.0: Core Abilitie

GLOBAL MALAYSIAN C
CORE
Level 1 Level 2
ABILITIES CA Title CA Title

Communication Basic Working Communication
Communication Application
Interpersonal Skill
Personal Behaviour Interpersonal
Etiquette Management Skill Behaviour
Health, Safety &
Environment Work Place Ethics Work Place Culture
Awareness Behaviour
Using Technology
Health, Safety And Health, Safety And
Environmental Environment
Awareness Adaptation

Management Skills

Change Management
Strategic Thinking

es Structure for Level 1 to 5

CORE ABILITIES BASED ON LEVELS

Level 3 Level 4 Level 5

CA Title CA Title CA Title

Effective Effective Communication
Communication Communication Management Skill

Leadership Skill Collaboration Organizational
Management Skill
Organization
Behaviour
Awareness

Work Place Ethics Etiquette Practices Etiquette
Management Skill

Health, Safety and Health, Safety and Health, Safety and
Environment Environment Environment
Monitoring Cognition
Consciousness Information
Information System Technology Technology
Technology Application Management
Awareness
Relationship Networking Skill
Administrative Skill Management
Change
Capability Management
Change Implementation
Management
Awareness

Strategic Thinking Strategic Resolution
Skill

v

3. DEFINITION OF COMPETENCY LEVELS

The NOSS is developed for various occupational areas. Candidates for certification must be
assessed and trained at certain levels to substantiate competencies. The structure of NCS-
CA follows the Malaysian Qualification Framework,as defined by the Department of Skills
Development, Ministry of Human Resources, Malaysia.

Level 1 Competent in performing a range of varied work activities, most
Level 2 of which are routine and predictable.
Level 3
Level 4 Competent in performing a significant range of varied work
activities, performed in a variety of contexts. Some of the
Level 5 activities are non-routine and required individual responsibility
and autonomy.

Competent in performing a broad range of varied work activities,
performed in a variety of contexts, most of which are complex
and non-routine. There is considerable responsibility and
autonomy and control or guidance of others is often required

Competent in performing a broad range of complex technical or
professional work activities performed in a wide variety of
contexts and with a substantial degree of personal responsibility
and autonomy. Responsibility for the work of others and
allocation of resources is often present.

Competent in applying a significant range of fundamental
principles and complex techniques across a wide and often
unpredictable variety of contexts. Very substantial personal
autonomy and often significant responsibility for the work of
others and for the allocation of substantial resources features
strongly, as do personal accountabilities for analysis, diagnosis,
planning, execution and evaluation.

The ability levels in CA complies with competency levels in NOSS.The NCS-CA levels are
infused as follows:

Level 1 NCS-CA: infused in Level 1 NOSS-Job Area
Level 2 NCS-CA: infused in Level 2 NOSS-Job Area
Level 3 NCS-CA: infused in Level 3 NOSS-Job Area
Level 4 NCS-CA: infused in Level 4 NOSS-Job Area
Level 5 NCS-CA: infused in Level 5 NOSS-Job Area

vi

4. OCCUPATIONAL ABILITIES

The CA of this NCS program (Level 1) is shown below:

• Basic Working Communication
• Personal Behaviour Skill
• Work Place Ethics Awareness
• Health, Safety and Environmental Awareness

5. SOURCES OF ADDITIONAL INFORMATION

This section lists the organizations (Regulatory Body & Industrial Association) related to the
NCS as referred sources for industrial information, such as statistics, regulations, skills
workforce, legislative requirements, etc. These organisations are as listed below:

• Lembaga Pembangunan Industri Pembinaan Malaysia (CIDB)
Tingkat 10, No 45, Menara Dato' Onn,
Pusat Dagangan Dunia Putra,
Jalan Tun Ismail,
50480 Kuala Lumpur,
Federal Territory of Kuala Lumpur.
Tel: 03-4047 7000
Fax: 03-4047 7070
Email : [email protected]

• Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC)
MCMC Tower 1, Jalan Impact, Cyber 6,
63000 Cyberjaya, Selangor
Tel: 03-8688 8000
Fax: 03-8688 1000
Email : [email protected]

• Jabatan Alam Sekitar
Kementerian Sumber Asli dan Alam Sekitar
Aras 1- 4 Podium 2 & 3, Wisma Sumber Asli
No 25, Persiaran Perdana, Presint 4,
Pusat Pentadbiran Kerajaan Persekutuan
62574 Putrajaya.
Tel: 03-8871 2000/2200
Fax: 03-8888 9987 / 03-8889 1040
Email : [email protected]

• Institut Keselamatan dan Kesihatan Pekerjaan (NIOSH)
Lot 1, Jln 15/1, Seksyen 15,
43650 Bandar Baru Bangi
Selangor.
Tel: 03-8769 2100
Fax: 03-8911 3800
Email : [email protected]

vii

• Sustainable Energy Development Authority MALAYSIA (SEDA)
Galeria PjH, Aras 9, Jalan P4W, Persiaran Perdana,
Presint 4, 62100 Putrajaya,
MALAYSIA
Tel: 603-8870 5800
Fax: 603-8870 5900
Email : [email protected]

• Perbadanan Pengurusan Sisa Pepejal dan Pembersihan Awam(PPSPPA)
Wisma UOA Pantai, Tingkat Mezzanine, 2, 3 & 4,
No 11 Jalan Pantai Jaya (Jalan 4/83A),
Peti Surat 12038,
59200 Kuala Lumpur
Tel: 03-2245 9292
Fax: 03-2245 9293
Email : [email protected]

• Scottish Credit & Qualifications Framework Partnership (SCQF)
39 St Vincent Place,
Glasgow G1 2ER
Tel: 0845 270 7371
Fax: 0845 270 7372
Email : [email protected]
Website: www.scqf.org.uk

• Scottish Qualifications Authority
Vanover – House, 24 Douglas Street,
Glasgow G27NQ and Ironmills Road,
Dalkeith, Midlothian EH22 1LE,
Scotland.
Tel: 0345 213 5249
Fax: 0345 213 5011
Email : [email protected]
Website: http://accreditation.sqa.org.uk

• Employable Skills Canada
The Conference Board of Canada
255 Smyth Road
Ottawa, 0N K1H 8M7
Canada.
Tel: (613) 526-3280
Fax: (613) 526-4857
Email : [email protected]
Website : www.conferenceboard.ca/nbec

viii

• National Centre for Vocational Educational Research (NCVER)
Level II, 33 King William Street,
Adelaide 5000
South Australia
PO Box 8288 Station Arcade
Adelaide 5000
South Australia
Tel: + 61 8 8230 8400
Fax: +61 8 8212 3436
Email : [email protected]
Website : http://www.ncver.edu.au

• Secretary’s Commision on Achieving Necessary Skills (SCANS)
Employment and Training Administration
US Department of Labour, Employment and Training,
Frances Perkins Building,
200 Constitution Avenue,
NW, Washington, DC, 20210
Tel: 1-866-4-USA-DOL (1-866-487-2365)
Email : [email protected]
Website : http://wdr.doleta.gov/SCANS

• Ministry of Education
Level 1, Block E8, Kompleks E
Pusat Pentadbiran Kerajaan Persekutuan
62604, Putrajaya, Malaysia
Tel: 03-8884 8000
Fax :03-8888 8001
Email: [email protected]

• Suruhanjaya Pencegahan Rasuah Malaysia
Blok D6, Kompleks D
Pusat Pentadbiran Kerajaan Persekutuan, Peti Surat 6000
62007 Putrajaya
Tel: 03 8886 7000 / 1-800-88-6000
Fax: 03 8888 9562
Email : [email protected]

ix

6. ACKNOWLEDGEMENT

The Director General Of DSD would like to extend his gratitude to the organisations and
individuals who has been involved in developing this standard ; especially members of
Standard Technical Evaluation Committee (STEC) for having been involved in developing
and validating this document.

Table 3.0: Assessors for Development and Validation of National Competency Standard
(Level 1)

No NAME POSITION ORGANISATION

Dato’ Ahmad Director General Department of Chemistry Malaysia
1 Ridzuan Bin Ministry of Science, Technology and
Innovation of Malaysia
Ibrahim Petaling Jaya
Selangor

2 En. Naza Idris Bin Senior Principal Curriculum Development Division
Saadon Assistant Director Ministry of Education Malaysia
Putrajaya

3 En. Wan Yusuff Bin Director Sei Ryu Sha
Wan Ismail Vocational College
Shah Alam
Selangor

x

7. NCS-CA DEVELOPMENT COMMITTEE MEMBERS:

A. FOR STANDARD PRACTISE (SP) AND CORE ABILITIES PROFILE CHART
(CPC)

List of panel experts or practitioners with their organization and designation is shown
below:

Table 4.0: Committee Members for Development of SP and CPC of CA (Level 1)

COMMITTEE MEMBERS FOR CA (LEVEL 1)

1. En. Ismail bin Abdullah President
Green Depot Technology Sdn Bhd

2. Tuan Ahmad Bin Tuan Besar Chief Executive Officer
ANF Synergy Sdn Bhd

3. En. Awaldin Bin Mohd Arif Managing Director
4. En. Hamzah Bin Zakaria Industrial Testing & Engineering Inspection Sdn
Bhd

Principal Assistance Director
Technical and Vocational Education Sector
Curriculum Development Division
Ministry of Education Malaysia

5. Prof. Dr. Azlan Jumat Bin Abdul Managing Director

Ghanie Azlan Ghanie (M) Sdn Bhd

6. Dr. Haji Ahmad Zuhaidi Yahya, Head of Forest Plantation Programme

AMN Forest Research Institute Malaysia (FRIM)

7. Dr. Malarvili A/P Ramalingam Scientific Officer
8. En. Mohd Irwan Bin Rizal Department of Chemistry Malaysia,
Ministry of Science, Technology and Innovation

President
Association of Customer Experience Industry of
Malaysia ( ACE )

9. Pn. Nurul Hayati Binti Abu Sani Contact Centre Operation Specialist
Celcom Axiata Berhad

10. Tn. Syed Abd Ghani Bin Syed Senior Manager
Tuan Chek ANF Synergy Sdn. Bhd.

11. Pn. Norhayati Binti Arifin Manager
Akademi KTM (MyRA)

12. En. Mohd Fadli Adha Bin Managing Director

Mohamad Rashid Pendita (M) Sdn. Bhd.

FACILITATOR

1. Tn. Haji Zaharudin Bin Abdul Latif JPK Cyberjaya

xi

B. FOR CORE ABILITIES PROFILE (CP)

List of panel experts or practitioners with their organization and designation is shown
below:

Table 5.0: Committee Members for Development of CP of CA (Level 1)

COMMITTEE MEMBERS FOR CA(LEVEL 1)

1. En. Ismail Bin Abdullah President
Green Depot Technology Sdn Bhd

2. Tuan Ahmad Bin Tuan Besar Chief Executive Officer
ANF Synergy Sdn Bhd

3. En. Awaldin Bin Mohd Arif Managing Director
4. En. Hamzah Bin Zakaria Industrial Testing & Engineering Inspection Sdn
5. Dr. Malarvili A/P Ramalingam Bhd

Principal Assistance Director
Technical and Vocational Education Sector
Curriculum Development Division
Ministry of Education Malaysia

Scientific Officer
Department of Chemistry Malaysia,
Ministry of Science, Technology and Innovation

6. Prof. Dr. Azlan Jumat Bin Abdul Managing Director

Ghanie Azlan Ghanie (M) Sdn Bhd

7. Dr. Norlihawati Binti Hajidan Manager
The Stealth Organisation

8. Tn. Syed Abd Ghani Bin Syed Senior Manager
Tuan Chek ANF Synergy Sdn. Bhd.

9. Pn. Norhayati Binti Arifin Manager
Akademi KTM (MyRA)

10. En. Mohd Fadli Adha Bin Managing Director

Mohamad Rashid Pendita (M) Sdn. Bhd.

Principal Assistant Director
11. Pn. Hajah Rashidah Binti Hassan Competency and Assessment Division

Ministry of Education

12. Dr. Siti Nur Nazathul Shima Senior Scientific Officer
Binti Hashim Ministry of Science, Technology and Innovation
Department of Chemistry Malaysia

FACILITATOR

1. Tn. Haji Zaharudin Bin Abdul Latif JPK Cyberjaya

xii

C. FOR CURRICULUM OF CORE ABILITIES (CoCA)
List of panel experts or practitioners with their organization and designation is shown
below:

Table 6.0: Committee Members for Development of CoCA (Level 1)

COMMITTEE MEMBERS FOR CA(LEVEL 1)

1. En. Ismail Bin Abdullah President
2. Tuan Ahmad Bin Tuan Besar Green Depot Technology Sdn Bhd
3. En. Awaldin Bin Mohd Arif
4. En. Hamzah Bin Zakaria Chief Executive Officer
ANF Synergy Sdn Bhd
5. Dr. Malarvili A/P Ramalingam
Managing Director
Industrial Testing & Engineering Inspection Sdn
Bhd
Principal Assistance Director
Technical and Vocational Education Sector
Curriculum Development Division
Ministry of Education Malaysia

Scientific Officer
Department of Chemistry Malaysia,
Ministry of Science, Technology and Innovation

6. Prof. Dr. Azlan Jumat Bin Abdul Managing Director

Ghanie Azlan Ghanie (M) Sdn Bhd

Council Member

7. En. Ahmad Qadir Bin Firdaus Malaysian Martial Arts Grand Masters

Association (MAGMA)

8. Tn. Syed Abd Ghani Bin Syed Senior Manager
Tuan Chek ANF Synergy Sdn. Bhd.

9. Pn. Norhayati Binti Arifin Manager
Akademi KTM (MyRA)

10. En. Mohd Fadli Adha Bin Managing Director

Mohamad Rashid Pendita (M) Sdn. Bhd.

11. Dr. Norlihawati Binti Hajidan Manager
The Stealth Organisation

12. Dr. Siti Nur Nazathul Shima Senior Scientific Officer
Binti Hashim Ministry of Science, Technology and Innovation
Department of Chemistry Malaysia

FACILITATOR

1. Tn. Haji Zaharudin Bin Abdul Latif JPK Cyberjaya

xiii

CORE ABILITY PROFILE CHART (CAPC)

SECTOR ALL SECTORS
SUB SECTOR ALL SUB SECTORS
JOB AREA ALL JOB AREAS
NCS TITLE CORE ABILITIES
JOB LEVEL 1 (ONE)

CORE BASIC WORKING PERS
COMMUNICATION BEHAVIO

Z-009-1:2015-CA01 Z-009-1:2

1

JOB AREA CODE Z-009-1:2015

SONAL WORK PLACE ETHICS HEALTH, SAFETY
OUR SKILL AWARENESS AND

2015-CA02 Z-009-1:2015-CA03 ENVIRONMENTAL
AWARENESS

Z-009-1:2015-CA04

1

CORE ABILITY PROFILE (CP)

SECTOR ALL SECTORS

SUB SECTOR ALL SUB SECTORS

JOB AREA ALL JOB AREAS

NOSS TITLE CORE ABILITIES

NOSS LEVEL 1 (ONE)

CA Title CA Code CA Descriptor
1. BASIC WORKING
Z-009- Basic Working Communication
COMMUNICATION 1:2015- describes the requirement to
CA01 communicate ideas and informatio
. clearly, organisational practices an
the importance of culture in
communication.

The person who is competent in th
CA shall be able to apply working
language appropriately, apply ora
communication and speak
reasonably and understand readin
materials.

The outcome of this CA is to
communicate effectively using
appropriate language and formats
as well as understand
organisational practices and
intercultural communication.

2

JOB AREA CODE Z-009-1:2015

Ability Performance Indicator
1. Apply working language
1.1 Work procedure is identified
appropriately (English/ national 1.2 Job procedures is followed.
on language etc). 1.3 Job responsibility guideline
nd
is defined.
his 1.4 Appropriate working

al language at workplace is
applied.
1.5 Relevant words and/or
jargon for communication
are applied

ng 2. Apply oral communication and 2.1 Appropriate language and

speak reasonably. format for clear

communication is identified.

2.2 Purpose of Oral

Communication is defined

s 2.3 Appropriate language and
format is used.

2.4 Basic communication

method is employed.

2.5 Sign language and gesture

is demonstrated.

2.6 Basic ideas and information

are expressed clearly.

2

CA Title CA Code CA Descriptor

2. PERSONAL Z-009- Personal Behaviour Skill describe
BEHAVIOUR SKILL 1:2015- the requirement to understand the
CA02 concept of honesty and integrity,
punctuality of job delivery and wor
in a team to complete a basic task

The person who is competent in th
CA shall be able to demonstrate
honesty and integrity, adopt work
punctuality and demonstrate team
cooperation.

The outcome of this CA is to
demonstrate good attitudes, value
and behaviours in the working
environment.

3

Ability Performance Indicator

3. Understand reading material. 2.7 Good speaking and
listening skill is applied.
es 1. Demonstrate honesty and
e integrity 2.8 Multicultural sensitivities
rk are recognised.
k.
his 3.1 The purpose for reading is
m identified.

2. Adopt work punctuality 3.2 The type of reading content
es is chosen.

3 3.3 The content of relevant
materials is determined.

3.4 Information from reading
materials is determined.

1.1 The concept of honesty and
integrity is determined.

1.2 Standards Practice and
Ethical guideline are
adhered.

1.3 Principles of Confidentiality
is identified.

1.4 Good interactions between
peers and superiors are
adopted.

2.1 Staff attendance system is
registered.

2.2 Work attendance is
adhered.

2.3 Good timekeeping
procedure is followed.

2.4 Punctuality of job delivery is
adhered.

2.5 Work task is accomplished
within an allotted timeframe

CA Title CA Code CA Descriptor

3. WORKPLACE ETHICS Z-009- Workplace Ethics Awareness
AWARENESS 1:2015- describes the requirement to follow
CA03 the chain of command, adhere to
working guidelines, demonstrate
concept of discipline and maintain
good social interactions.

The person who is competent in th
CA shall be able to respond to
instructions and demonstrate
discipline.

The outcome of this CA is to
understand the chain of command
and portray good workplace ethics
behaviour in the working
environment.

4

Ability Performance Indicator
3. Demonstrate team cooperation
3.1 Different roles within a team
are identified.

3.2 Relevant information is
shared with team members.

3.3 Basic problem solving
relevant to work activity is
demonstrated.

3.4 Multicultural is recognised.

1 Respond to instructions 1.1 Hierarchy and authority
w level is determined.

n 1.2 Chain of command is
followed.
his
1.3 Roles of work process are
followed.

1.4 Instructions to respective
parties are relayed.

2 Demonstrate discipline at 2.1 The concept of discipline is
workplace identified.

d 2.2 Confidentiality principles
s are determined.

2.3 Standards and codes of
practice are adhered.

2.4 Good social interactions at
workplace are adhered.

4

CA Title CA Code CA Descriptor

4. HEALTH, SAFETY AND Z-009- Health, Safety and Environmental
ENVIRONMENTAL 1:2015- Awareness describes the
AWARENESS CA04 requirement to understand and
abide to health, safety and
environment awareness informatio
at workplace.

The person who is competent in th
CA shall be able to adhere to hea
awareness activity, adhere to safe
awareness activity and adhere to
environment awareness activity.

The outcome of this CA is to ab
to Health, Safety and Environmen
rules and regulations. Hen
reducing exposure to hazards a
risks as well as incidence of wo
related injury and illness.

5

Ability Performance Indicator
l 1. Adhere to health awareness
1.1 Health awareness concept
activity is understood

on 1.2 Signage related to health is
understood
his
alth 1.3 Health Act and Regulations
ety is followed.

bide 1.4 Type of hazard identified
ntal 1.5 Work instruction, safe
nce 2. Adhere to safety awareness
and activity operating procedure and
ork- emergency response plan
(ERP) followed
1.6 Personal protective
equipments is worn
1.7 Safe machine operation is
followed

2.1 Safety awareness
procedure is followed

2.2 Signage related to safety is
understood

2.3 Types of potential hazards
at workplace are identified

2.4 Occupational Safety and
Health Act Regulations is
followed.

2.5 Appropriate personal
protective equipment is
worn

2.6 Hygiene and emergency
facilities are used

2.7 Safe machine operation is
followed

2.8 Signage and definition is
identified

5

CA Title CA Code CA Descriptor

6

Ability Performance Indicator

3. Adhere to environmental 3.1 Environmental awareness
awareness activity concept is understood.

3.2 Signage related to the
environmental awareness is
understood.

3.3 Environmental Act and
Regulations is followed.

6

CURRICULUM of CORE ABILITIES (CoCA)

SECTOR ALL SECTORS
SUB SECTOR
JOB AREA ALL SUB SECTORS
NCS AREA
ABILITY UNIT TITLE ALL JOB AREAS

LEARNING OUTCOME CORE ABILITIES

ABILITY UNIT ID BASIC WORKING COMMUNICATION

The person who is competent in this CA shall be
understand organisational practices and intercult

Upon completion of this competency unit trainees
• Apply working language appropriately (E
• Apply oral communication and speak re
• Understand reading materials.

Z-009-1:2015-CA01 Level

Ability Knowledge Performance

1. Apply 1.1 Types of working language. 1.1 Apply working language
working 1.2 Relevant words and/or appropriately.
language
appropriat jargon 1.2 Identify relevant words
ely 1.3 Job responsibility guideline and/or jargon.
(English/n 1.4 Job procedure
ational 1.5 Working procedure. 1.3 Identify job responsibilities.
language 1.4 Identify work procedure.
etc). 1.5 Follow job procedure.

7

e able to communicate effectively using appropriate language and formats as well as
tural communication.

s will be able to:
English / national language etc).
easonably.

1 Training Duration 10 Credit Hours 1.0

Training Hours Delivery Assessment Criteria
Mode
Knowledge 1.1 Appropriate working
4 Knowledge language at workplace is
• Lecture applied.
• Group discussion
1.2 Relevant words and/or jargon
for communication are
identified.

1.3 Job responsibility guideline is
defined.

1.4 Job procedure is followed.
1.5 Work procedure is identified.

7

Ability Knowledge Performance

2. Apply oral 2.1 Types of oral 2.1 Identify the purpose of oral
communicati communication. communication.
on and
speak 2.2 Appropriate language and 2.2 Use appropriate language
reasonably. formats. and formats for oral
communication.
2.3 Basic communication
methods. 2.3 Apply basic communication
methods.
2.4 Sign language and
gestures. 2.4 Demonstrate body
language sign and
2.5 Ideas and information gestures.
delivery.
2.5 Express ideas and
2.6 Cultural awareness information clearly.

2.6 Speak clearly and listen
properly.

2.7 Recognise intercultural
sensitivities.

3. Understand 3.1 Purpose of reading. 3.1 Identify the purpose of
reading 3.2 Types of reading material: reading.
materials
• Standard Operating 3.2 Choose types of reading
Procedure contents.

• Working manual 3.3 Understand content of
• Work instruction relevant reading materials.
• Job procedure
• Text book 3.4 Determine information from
• Dictionary reading materials.
• Journals
• Memos
• Brochures
• Newsletters
3.3 Content of reading
materials.

8

Training Hours Delivery Assessment Criteria
Mode
Knowledge 2.1 Purpose of oral
3 Knowledge communication is defined.
• Lecture
• Group discussion 2.2 Appropriate language and
format is explained.

2.3 Appropriate language and
format to communicate
clearly is used.

2.4 Sign language and gesture is
demonstrated.

2.5 Ideas and information are
expressed clearly.

2.6 Good speaking and listening
skill is applied.

2.7 Multicultural sensitivities are
recognised.

Knowledge Knowledge 3.1 The purpose of reading is
3
• Lecture identified.

• Group discussion 3.2 The correct reading contents
are selected.

3.3 The content of relevant

materials is understood.

3.4 Information from reading

materials is determined.

8

TOOL, EQUIPMENT AND MATERIAL (TEM)
ITEMS

1. Standard Operating Procedure
2. Working manual
3. Work instruction
4. Job procedure
5. Job responsibility guideline
6. Telephone
7. Dictionary
8. Reference book
9. Computer
10. Journals
11. Brochures
12. Memos
13. Newsletters

9

RATIO (TEM:Trainees)
1:25
1:25
1:25
1:25
1:25
1:25
1:10
1:5
1:5
1:5
1:5
1:5
1:5

9

REFERENCES

1. Ting Toomey, S.; Chung, L.C., (2012). “Understanding inter
9780199739790.

2. Gopalaswamy R.; Mahadevan R., (2010). “The Ace of Soft Skills
Pvt. Ltd. ISBN: 978-81-317-3285-4.

3. Matthew M.K.; Martha D.; Fanning P., (2009). “Messages
ISBN-13 978-1572245921.

4. Perkins P. S.; Brown L., (2008). “The Art and Science of Comm
ISBN-13 978-0470247594.

5. Harris, T. E.; Nelson, M.D., (2008). “Applied organisational com
Lawrence Erlbaum.

6. Baden E., (2007). “Communication in the workplace”, Milton, Qld:
7. Gerson S. J.; Steven M., (2007). “Workplace communication: p

ISBN 0-13-228808-7.
8. Gillis, T. L., (2006). The IABC handbook of organizational commu
9. Grunig, J.; Grunig, L., (2006). “Characteristics of excellent com

communication (pp. 3-18). San Francisco: Jossey-Bass.
10. Gay, C.; Mahoney, M.; Graves, J., (2005). “Best practices in em

San Francisco, IABC Research Foundation.
11. Jones, E.; Watson, B.; Gardner, J.; Gallois, C., (2004). “Organ

Communication, 54(4), 722-750.
12. Douglas E., (1998). “Straight Talk: Turning Communications U

ISBN-13 978-0891061175.

1

rcultural communication”, Oxford University Press New York, ISBN-
s, Attitude, Communication and Etiquette for Success”, Dorling Kindersley
s: The Communication Skills Book”, New Harbinger Publications.
munication: Tools for Effective Communication in the Workplace”, Wiley,
mmunication: Theory and practice in a global environment”, New York:
:Wiley. ISBN 0-7314-0650-8.
process and product”. Upper Sadle River, N.J.: Pearson Prentice Hall.
unication. San Francisco, Jossey-Bass.
mmunication”, In T. L. Gillis (Ed.), the IABC handbook of organizational
mployee communication: A study of global challenges and approaches”,
nizational communication: Challenges for the new century”. Journal of
Upside Down for Strategic Results at Work”, Davies Black Publishing,

10

CURRICULUM of CORE ABILITIES (CoCA)

SECTOR ALL SECTORS
SUB SECTOR
JOB AREA ALL SUB SECTORS
NCS AREA
ABILITY UNIT TITLE ALL JOB AREAS

LEARNING OUTCOME CORE ABILITIES

ABILITY UNIT ID PERSONAL BEHAVIOUR SKILL
The person who is competent in this CA shall be

Upon completion of this competency unit trainees

• Demonstrate honesty and integrity.
• Adopt work punctuality.
• Demonstrate team cooperation

Z-009-1:2015-CA02 Level

Ability Knowledge Performance

1. Demonstrate 1.1 Concept of honesty and 1.1 Determine the concept of
honesty and integrity.
honesty and integrity
1.2 Identify principles of
integrity 1.2 Principles of Confidentiality confidentiality.

1.3 Standard Practice. 1.3 Adhere to Standard Practice
1.4 Follow Ethical guideline.
1.4 Ethical guideline. 1.5 Adopt good interactions.

1

e able to demonstrate good attitudes, values and behaviours in the working environment.
s will be able to:

1 Training Duration 15 Credit Hours 1.5

Training Hours Delivery Assessment Criteria
Mode

Knowledge Knowledge 1.1 Concept of honesty and

4 • Lecture integrity is explained.

• Group discussion 1.2 Principles of Confidentiality
are defined.

e 1.3 Standard Practice is

adhered.

1.4 Ethical guideline is followed.

1.5 Good interactionis

demonstrated.

11

Ability Knowledge Performance

2. Adopt work 2.1 Self discipline guideline. 2.1 Demonstrate work task and
punctuality 2.2 Work task and responsibility.

responsibility. 2.2 Adhere to attendance at

2.3 Staff attendance guideline. work.

2.4 Job delivery punctuality. 2.3 Register staff attendance

system.

2.4 Follow good timekeeping

procedure.

2.5 Accomplish work task within

an allotted timeframe.

2.6

3. Demonstrate 3.1 Types of roles in team 3.1 Identify different roles within

team 3.2 Information sharing. a team.

cooperation 3.3 Concept of teamwork. 3.2 Share relevant information

3.4 Basic problem solving steps with team members.

and process. 3.3 Listen and respond

3.5 Socio-cultural constructively to other team

communication. members' ideas.

3.4 Apply basic problem solving

process.

1

Training Hours Delivery Assessment Criteria
Mode

d Knowledge Knowledge 2.1 Self discipline guideline is

4 • Lecture defined.

• Group discussion 2.2 Work task and responsibility
is listed.

2.3 Staff attendance register

system is followed.

2.4 Good timekeeping procedure

is followed.

n 2.5 Work task within timeframe is

accomplished.

n Knowledge Knowledge 3.1 Concept of teamwork is

7 • Lecture explained.

• Group discussion 3.2 Socio-cultural communication
is defined.

3.3 Different roles within a team

m are identified.

3.4 Related information is

g shared.

3.5 Basic problem solving

process is applied.

12

TOOL, EQUIPMENT AND MATERIAL (TEM)

ITEMS
1. Discipline guideline
2. Staff attendance guideline
3. Work guideline
4. Standard Practice
5. Ethical guideline
6. Attendance register
7. Reference Book

REFERENCES

1. Stephen R. C.,(2013). “The 7 Habits of Highly Effective People: P
1451639612.

2. Watson D.; Tharp R., (2013). “Self-Directed Behaviour: Self-Mod
David Hague, ISBN13:978-1-285-07709-3.

3. Kelloway E. K.; Turner N.; Barling J.; Loughlin C., (2012). “Tra
mediating role of employee trust in leadership”, Work & Stress
Issue 1.

4. Ekman P., PhD. (2008). “Emotional Awareness”. Danial Goleman.
5. McKay M.; Wood J. C.; Bantley J., (2007). “The Dialectical Beha

978-1572245136.
6. Ekman P., (2003). “Unmasking the Face: A Guide to Reco

1883536367.
7. Khalsa S.S., (1996). “Group Exercises for Enhancing Social Skills

13 978-1568870205.

1

RATIO (TEM:Trainees)

1:25
1:25
1:25
1:25
1:25
1:25
1:25

Powerful Lessons in Personal Change”.Simon & Schuster,ISBN-13: 978-

dification for Personal Adjustment” Wadsworth Cengage Learning, John

ansformational leadership and employee psychological well-being: The
s: An International Journal of Work, Health & Organisations Volume 26,

. ISBN-13: 978-0-8050-9021-5.
aviour Therapy Skills Workbook”, New Harbinger Publications. ISBN-13

ognizing Emotions from Facial Expressions”. Malor Books. ISBN-10:

s and Self Esteem”, Professional Resource Exchange, ISBN-

13

CURRICULUM of CORE ABILITIES (CoCA)

SECTOR ALL SECTORS
SUB SECTOR
JOB AREA ALL SUB SECTORS
NCS AREA
ABILITY UNIT TITLE ALL JOB AREAS

LEARNING OUTCOME CORE ABILITIES

ABILITY UNIT ID WORK PLACE ETHICS AWARENESS

The person who is competent in this CA shall be
the working environment.

Upon completion of this competency unit trainees

• Respond to instructions
• Demonstrate discipline at workplace

Z-009-1:2015-CA03 Level

Ability Knowledge Performance

1. Respond to 1.1 Hierarchy and authority 1.1 Identify Hierarchy and
instructions
level. authority level.

1.2 Organisation chart. 1.2 Follow chain of command.

1.3 Chain of command principle 1.3 Follow Organisation chart

1.4 Working guideline. 1.4 Adhere to working

guideline.

1

S
e able to follow the chain of command and portray good work place ethics behaviour in

s will be able to:

1 Training Duration 15 Credit Hours 1.5

Training Hours Delivery Assessment Criteria
Mode
Knowledge 1.1 Organisation chart is defined.
2 Knowledge 1.2 Chain of command is
• Lecture
• Group discussion followed.
1.3 Working guideline is

adhered.

14

Ability Knowledge Performance

2. Demonstrate 2.1 Discipline guideline. 2.1 Demonstrate good self-
discipline at 2.2 Principle of confidentiality. discipline.
workplace 2.3 Standard and codes of
2.2 Apply standard and codes
practice. of practice.
2.4 Working guideline.
2.5 Social interactions 2.3 Adhere to working
guideline.
procedures.
2.6 Disciplinary action guideline. 2.4 Adhere to disciplinary action
guideline

1

Training Hours Delivery Assessment Criteria
Mode
Knowledge 2.1 General principles for the
2 Knowledge handling of confidential
information are defined.
• Lecture
Group discussion 2.2 Standard and codes of
practices are applied.
n
2.3 Good self-discipline is
demonstrated.

2.4 Working guidelines is
adhered.

2.5 Disciplinary action guideline
is adhered

15