Learning Almanac 2015

Leading Leading Leading Leading
Self Teams
Business Organization

Leadership & Development Almanac 2015

A Development Guide for Talent and Business

Message from the Leaders

Ravinder Singh Rana With a fresh new outlook in 2015 and a laser sharp focus on Learning and
VP and Country Leader Development; we bring to you a year of Learning Resurgence. This year, we are
keenly focusing on a holistic development of our most important asset: YOU. In
Jojo Mathews our effort to groom and grow talent across levels we are focusing not only on
Director HR your Professional & leadership development needs but also on critical skills that
will help you to succeed in your Job Role.
Raj K Nehru
Associate Director In that spirit we are happy to present the 2015 almanac: a detailed document
Leadership Developoment showcasing the complete Learning strategy and the wide range of offerings
across levels and roles.
Charlie Forty This wide range of comprehensive learning solutions, offers a true integration of
Senior Director Global best of global and internal practices to build Leadership, Professional and Job
Leadership Developement Role capability that matches best in the industry and competes with the highest
developmental standards exercised worldwide. The Learning strategy this year
comes with programs coupled with offerings that have been intricately designed
to be aligned to our business environment. Our goal is to use innovative and
flexible approaches to learning to create a generation of business leaders who
can truly contribute to organizational success.

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Executive Sponsors & HR Ambassadors

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Learning Linkage to Business & HR Plan

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Level-based Learning Strategy - Concentrix Leadership Engine

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Segment-Wise LNI (Learning Need Identification)
Outcomes & Categorization

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Entry Level & High Potential Track – Progressive Learning Curriculum.

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Table of Contents You’ll learn all the skills you need to succeed as a leader.

* We will continue to update the learning Almanac with upcoming sessions for 2015. Kindly download the most updated
version as, and when it is published.

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Entry Level Program

8|Page

Leading Leading Leading Leading
Self Teams Business Organization

Diploma in Business Audience
Management Band 3 (New Joinees) less

Program Objective than 6 months Tenure
Manager/PeM to nominate
BPO sector constitutes as one of the fastest growing industry in India.
Today, it is the hottest destination for any company which wants to Methodology
outsource its business processes. Employees at entry level are real Face to Face, Online Self Study
ambassadors of a company and which is why most organizations are
committed to invest in these young professionals. Modules
This intervention is designed for entry level young professionals that
provides opportunities to bind together: Duration
12 to 18 months
 Aspirations for higher learning
 Qualification Diploma in
 Career visibility BPM
 Industry insights
 Provides potential opportunity to grow in a chosen career Successful completion will fast-
track employee growth.
stream
HR Learning Partner
Key Modules Jimmy Hiru Shahani

 Phase I & II- Induction, VnA & Process Training & 30 9|Page
hours of In-house learnings around identified skills-sets

 Phase III- 40 hours of self-study on professional & core
skills

 Phase IV- Assessment

Learning Partner Executive Sponsor
Pritiman Sarkar
Ravindra Bhatia
([email protected])

Emerging Leader
Program

10 | P a g e

High Potential - Emerging Leader Track

11 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Whole Brain Thinking Audience
(WBT)A workshop on Thinking Preferences Band 5 TT

Program Objective Methodology
Face to Face
Whole Brain Thinking (WBT) is a concept created by Ned Hermann. It focusses
around the way people think. It helps to identify how to leverage on your Duration
thinking preferences to improve productivity, creativity and work better with 4 Hours
your team members. Understanding the thinking preferences of self and of
others enhances the way teams can achieve goals cohesively. This workshop
will provide an exposure to the basic understanding of the Whole Brain thinking
model. It will also provide insights into understanding an individual’s own
preferences of thinking that impacts the general behaviors of the individual in
engaging with others. This program enables participants to –

 Understand the Whole Brain Thinking Model and the four thinking
preferences.

 Identify your personal strengths and how they get perceived because of
dominant thinking preferences.

 Learn to take a “whole brain” thinking approach in your personal and
professional life

Key Modules

 The concept of Whole Brain thinking
 Tools for application of the WBT concept for Agile thinking
 Practice applying Whole Brain Thinking for dealing with

people

Learning Partner Executive Sponsor HR Learning Partner
Amita Khaitan Kamalendu Bali Charu Ahluwalia

([email protected]) 12 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Learning from Failures Audience
Band 5 TT
A workshop on Personal Effectiveness Methodology
Face to Face
Program Objective Duration
4 Hours
A research done by a leading hypnotherapist states – ‘Ask the average
person why they haven’t accomplished their goals yet, and fear of failure HR Learning Partner
will always crop up as the #1 block to success for most people, most of Charu Ahluwalia
the time’. But why is this? Interestingly, this has nothing to do with being
born with low self-confidence. It has everything to do with fear of failure 13 | P a g e
being a socially acceptable behavior.

This program enables learners to understand that failures are inevitable
and we need to focus on learning from each failure to achieve desired
success

Key Modules

 Our obsession with Success
 Impact of Success and Failure on our brain
 Fear of Failure
 Case Study: Evaluating a major failure case study to

assess the learning that failures leave, as opposed to
Success
 Learning from Failures for Achieving Success

Learning Partner Executive Sponsor
Amita Khaitan Kamalendu Bali

([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

7 Habits Beginners Audience
Band 5 TT
A workshop on Personal Effectiveness Methodology
Face to Face
Program Objective Duration

7 habits beginners’ helps employees tap into their best. They become 1 Day
empowered with new knowledge, skills, and tools to be more
accountable, confront issues, work as a team, and raise the bar on what HR Learning Partner
they can achieve. Key objectives are: Charu Ahluwalia

 Increase trust and teamwork 14 | P a g e
 Promotes getting the most important things done first
 Encourages Conflict Resolution
 Helps people understand problems & successful problem solving
 Promotes continuous improvements and safeguards against

“burn-out” & subsequent non-productivity
 Strengthens relationships at all levels
 Heightened ability to cope with change.
 Promotes getting the most important things done first and better

time management.

Key Modules

 Habit 1: Be Proactive
 Habit 2: Begin With the End in Mind
 Habit 3: Put First Things First
 Habit 4: Think Win-Win
 Habit 5: Seek First to Understand, Then to Be Understood
 Habit 6: Synergize
 Habit 7: Sharpen the Saw

Learning Partner Executive Sponsor
Amita Khaitan Kamalendu Bali

([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

Emerging Leader Certification
Program (ELCP)

Program Objective Audience
Band 5 TT - Manager/PeM to
The objective is to accelerate professional growth of potential Emerging
Leaders (Band 5) by assessing and developing them on the Team Leader nominate
competency framework:
Methodology
Key Competencies: 1. Developing People 2. Analytical Problem Solving 3. Manager/PeM to nominate
Collaborating with others 4. Planning and Prioritizing 5. Communication Track 1: Online Assessment Center
Track 2: F2F-3 Days, Online Modules
Potential Emerging Leaders will be groomed for 1st line TL job role. The
program will accelerate their people management potential and effectiveness Dura.tion
through a blended, highly structured and integrated, 2-track approach further 3-4 months
combined with a Structured and systematic format of Coaching and mentoring
by Team Leaders Track Details Continued...

Certified EL’s will be part of the readily available potential PeM/TL resource HR Learning Partner
pool. Charu Ahluwalia

Track – 1: Assessment Centre (AC): 15 | P a g e

 The participants go through an assessment center that will help
identify the people managerial strengths & gaps or development areas
through activities like: online surveys, Behavior based interviews, in-
basket and case study exercises

Track – 2: Development Centre (DC):

 The developmental areas highlighted in the assessment center are
addressed through a development center of self-paced modules via
online tools and face to face management development modules.

Learning Partner Executive Sponsor
Kamalendu Bali
Amita Khaitan
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

ELCP Track – 1 Tools for the Assessment Centre
Assessment Center  Personal Profile Analysis is a forced
choice instrument used as a means to
The Assessment Center (AC) is focused at the Band-5 tenured resources. describe an individual in a self-
It will rate them on the 5 identified PEM competencies & measure their referential way.
readiness levels to become a PEM. At the end, a skill-gap will be  In-Basket Exercises where participants
identified, which will further be addressed through a structured receive a number of mails, telephone
Development Centre (DC). calls, documents. They then have a
limited period of time to set priorities,
organize their working schedule
accordingly and respond to mail and
phone calls.
 Behavioral Interviews are used by
employers to evaluate a participant’s
experiences and behaviors in order to
determine their potential for success.
 Case Studies is a research method
involving an up-close, in-depth, and
detailed examination of a subject of
study (the case), as well as its related
contextual conditions.

Competencies for the Assessment Centre Duration
 Developing People - Expand the capability of others by 4 hours

. providing feedback, coaching and supporting individual 16 | P a g e
development.

 Analytical Problem Solving - The ability to resolve issues by

using data and analytics to identify and solve problems

 Collaborating with Others - The ability to build and manage

relationships with internal and external partners with a

common purpose.

 Planning and Prioritizing - Establish a systematic course of

action for self and others through prioritization of tasks to

ensure accomplishment of objectives.

 Communication - The ability to listen to others and gain a

full understanding of issues; present information in a clear

and concise manner to ensure others understand his/her

ideas etc

Leading Leading Leading Leading
Self Teams Business Organization

ELCP Track – 2 Duration
Development Center Face to Face ILT – 3 Days, Online

Phase Objective Modules 3 months

A Development Centre is a combination of online learning solutions offered by 17 | P a g e
Skill soft and face to face intensive programs. The participants will actively be
involved in completing an identified set of online modules as part of their
Development plan that comes out of the assessment center as a skill-gap
analysis. Further they would be required to go through a two day management
development program called Leadership Enhancement & Advancement
Program – LEAP 1

Methodology:
 Short web-based, video-rich modules. Courses are delivered through
Self-paced identified courses for Emerging Leaders to develop their
basic proficiencies on the Team Leader competency frame work. It
offers content-based instruction through videos, animation, interactive
quizzes and assessments, PDF guidebooks as well as other resources
and tools.
 Face to face instructor led, experiential management development
program - Leadership Enhancement & Advancement Program – LEAP 1 is a
carefully designed program to cater to the growing needs of any upcoming
People manager. The program equips budding people managers to learn
about essentials and basics of management. It prepares the learner to
understand the key aspects that are necessary for any People manager to
focus on in order to lead effective teams.

At the completion of this module, the participants will be aware of:

 Essentials of People Management
 Managing Team & Individual Performance
 Building Results - Driven Relationships



Leading Leading Leading Leading
Self Teams Business Organization

Foundational Management program (FMP)

A program on management essentials.

Program Objective Audience
Band 5TT
The course is designed in partnership with IILM, keeping in mind the basics of Manager/PeM to nominate
management that are crucial to be honed for emerging leaders in the top Methodology
Talent program. The course is delivered by world class facilitators from IILM Instructor led, Case study
institute in multiple phases that aim at delivering and building the essential based and self-paced,
skills through various modes of learning. The program engages with the Examinations included
participant both within and outside the training room, leaving enough
opportunity for the learner to apply the learnt skills in real time. The program .
enables the participant to: Duration
10 Months
 Learn Management Essentials
 Identify and apply various behavioral aspects and skills that HR Learning Partner
Charu Ahluwalia
befit a People manager
 Understand in depth the principles for HR, Ops, Finance or 18 | P a g e

marketing in an Organization
 Leverage on constant guidance from a Mentor
 Practice various organizational principles at their workplace
 Evaluate their knowledge of the various skills learnt

Key Modules

 Phase 1 - Content-Core (Mandatory)
 Essentials of Management

 .  Skills at Work

 Organizational Imperatives
 Phase 2 - Content-Electives (Choose one)

 Human Resources
 Operations
 Finance
 Phase 3 - Mentoring
 Phase 4 - Leader Talk
 Phase 5 - Stretch Assignments

Learning Partner Executive Sponsor
Kamalendu Bali
Amita Khaitan
([email protected])

First Line Manager
Program

19 | P a g e

High Potential - First Line Management Track

20 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Presenting with Eminence (PWE)

"It's not how strongly you feel about your topic, it's how strongly they feel about your topic after
you speak." - Tim Salladay

Program Objective Audience
Band 6 & 7 TT (To be nominated
As a growing leader, it becomes important for you to be able to not only be
able to lead effectively but also convey your thoughts more emphatically too. by Manager & business
Present with Eminence is a program designed to equip the learner to become
an eminent presenter. The program by way of effective presentation Methodology
techniques, prepare the participant to address an audience of any type. The Face to Face, Video recorded
program discusses finer issues of presentation that may often get overlooked sessions of self with real time
but play a key role, in commanding the levels of engagement from the feedback
audience.
Dura.tion
The participants go through the following aspects, during the program: 2 Days

 Assessment of your personal style of delivery.
 Learning techniques that make the presentation style more

persuasive and engaging.
 Video record and observe skill gain and application.

Key Modules

 Engage your audience
 Eye Lock
 Gestures
 Audience Analysis
 Logical Flow
 Presentation Leading Techniques

Learning Partner Executive Sponsor HR Learning Partner
Reeti ([email protected]) Shrikant Kothari Jayanti Jairam Phadke

21 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Business Relationship Versatility (BRV)

A workshop on Social Styles @ Work

Program Objective Audience
Band 6 TT
In every organization, there is a hidden diversity—the diversity of Social Methodology
Styles. Leveraging Social Style differences can lead to more effective Face to Face
collaboration, productive relationships, greater productivity and business Duration
results. Recognizing others' work preferences and adjusting to them
allows for more efficient communication and the persuasive ability to 2 days
influence others. Improving versatility reduces tension in relationships
and enables people to focus efficiently on the task and work to be done. HR Learning Partner
This program: Jayanti Jairam Phadke

 Provides participants with results-oriented versatility skills that 22 | P a g e
help them to improve their ability to work effectively with others.

 Enables them to build productive relationships, handle conflict,
and create more focused and productive teams

Key Modules

 Business of Versatility
 Identify the 4 Social Styles
 Develop skills to help you identify the different ways

people communicate
 Reflect on Style Expectations
 Modify Your Behavior
 Adapt the way you work with others in order to meet

their expectations and preferences

Learning Partner Executive Sponsor
Reeti Shrikant Kothari

([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

Power of Ownership & Drive for Achievement
(PODFA)

Dream it, Believe it, Achieve it

Program Objective Audience
Band 6 & 7 TT
Based on the Leadership competencies around taking initiatives and Methodology
drive fir achievement, this program has been created to explore our Face to Face
Belief Systems and its impact on our ability to own our Dreams and
achieve them through personal drive. .
Duration
PODFA will support participant to reflect, learn and practice critical 2 Days
factors to bring about personal transformation and put them on the road
to be an achiever. Key objectives are: HR Learning Partner
Jayanti Jairam Phadke
 Practice Ownership & Urgency and support others to do the
same. 23 | P a g e

 Leverage Ownership & Urgency in challenging situations to turn it
into thrilling moments.

 Practice Self Leadership & Personal Drive to Lead Self and be an
Achiever!

Key Modules

 .Why, Where and What of Ownership
 Levels of Ownership : Drown / Ground / Sky
 Beliefs and Mindsets and their impact on one’s ability to take

Ownership
 How to Drive Ownership
 Self-Motivation
 Achiever Instincts
 Drive to Achieve Model

Learning Partner Executive Sponsor
Reeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading
Self Teams Business Organization

FHiirgshtPLoitnenetiaMl -aUnpalingeeMr-aTneaagemmeLnet aTrdaeckrs - Band 7
Certification Program (TLCP)

Program Objective Audience
LEAP 2 & Skills Soft – All FLMs
 Earlier, it was enough to get your own job done perfectly. Now, you must and TLs. TROY 2 – TLs Only.
achieve your results through your subordinates Manager/PeM to nominate

 Earlier, you followed instructions. Now, you must decide what will be done, by Methodology
which people, in which way LEAP 2, TROY 2 – Face to Face,
and Skil Soft – Online self-paced.
 Earlier, you only had to deal with your own unit. Now, you are expected to
engage with seniors and remove obstacles for your team Duration
4 – 5 Months
Earlier, you just had to keep yourself motivated. Now, your success depends on
motivating your team. Effective People Managers- Team Leaders are vital to success HR Learning Partner
within the BPO industry as business performance is driven by their skills. The TLCP track Jayanti Jairam Phadke
has been created to enhance the knowledge and behavioral skills of the TLs/FLMs based
on the identified People Manager competencies. By the end of this module participants 24 | P a g e
will be able to:

 Know what is expected of you as a Manager
 Analyze your own strengths and opportunities as a manager
 Lead people with confidence
 Gain respect from peers, subordinates and your boss
 Learn how to develop your employees so that you get the best results from

them
 Know how to build an image of confidence

Key Modules

 LEAP 2 - First Line Managers-Team leaders play a crucial role in achieving the
business results in an organization. The key responsibility of a First Line Manager is
to drive these business results through people.

 Talent Retainer of the Year 2 (TROY 2) - The objective of the program is to Enable
and Up-skill Team Leaders, focused on developing their key capabilities,
competencies, through a structured intervention based on Simulation techniques,
Case study methodology and experiential learning.

 Skill Soft online modules - Skill soft courses are currently integrated and listed on the
Learning Management system of Concentrix. In each topic you will find useful tools,
engaging videos, and best-in-class content that will help you take your learning
experience from the desktop to on-the-job. Explore the concepts in each lesson,
practice what you learn, and start your journey toward becoming a stronger leader.

Learning Partner Executive Sponsor
Reeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading
Self Teams Business Organization

Operational Excellence for Business
Managers (OPEC-BM)

Operation & Finance Simulation Challenge

Program Objective Audience
Band 6B & 7A TT
Companies want managers to better connect their operational decisions to Manager/PeM to nominate
financial outcomes. Manage Gross Margin, not just operational metrics.
Managers need to take better operational decisions, some of which may seem Methodology
counter intuitive, but will help better manage gross margins of their process! Face to Face, Experiential

This program will: Duration
2 days
 Educate managers on a financial model in a simple and easy way
 Get managers to develop the financial model using familiar

operational parameters
 Cement learning through multiple rounds of application in a

simulation

Key Modules

 Participants learn About:

 MSAs and Contracts

.  P&L Statements
 Direct and indirect costs

 Gross Margins THE SERVICE THE CLIENT
PROVIDER
 Plan the run:

 Create an Ops plan (P&L)

 Make right assumptions to secure good gross margins

 Win the pilot

 Sensitivity:

 Do sensitivity analysis

 Become familiar with impact of Ops levers on gross margins.

 Run The Plan (Simulation)

 Run pilot at weekly level

 Measure impact of ops decisions on gross margin

 Repeat for 7 months



Learning Partner Executive Sponsor HR Learning Partner
Reeti ([email protected]) Shrikant Kothari Jayanti Jairam Phadke

25 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Continuously Transform Audience
Band 6 (TT)
A workshop on Transformational behaviors Methodology
Face to Face
Program Objective
Duration
Continuously Transform is a short program that is aimed at sensitizing 2 Hours
employees to the importance of accepting workplace dynamics and not
hesitate at attempting at new ways. This workshop uses the experiential HR Learning Partner
and the discovery learning methods to prepare the participants. Jayanti Jairam Phadke
This workshop will provide an exposure to the basic understanding of
various behaviors that are necessary to allow oneself to continuously 26 | P a g e
transform. It further build importance of becoming a change leader. This
program enables participants to:-

 Realize the importance to Transform
 Become more comfortable by looking at new ways to explore a

scenario
 Becoming a leader who drives the behaviors that are necessary to

breed an environment that is willing to innovate and transform

Key Modules

 The importance of Transformation
 Case studies to evaluate situations and behaviors necessary for

transformation
 Recognition of gaps in self and teams that become a roadblock

in transforming
 PARR activity

Learning Partner Executive Sponsor
Reeti ([email protected]) Shrikant Kothari

Middle Management Program

27 | P a g e

High Potential – Middle Management Track

28 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Presenting with Eminence (PWE)

"It's not how strongly you feel about your topic, it's how strongly they feel about your topic after
you speak." - Tim Salladay

Program Objective Audience
Band 6 & 7 TT (To be nominated
As a growing leader, it becomes important for you to be able to not only be
able to lead effectively but also convey your thoughts more emphatically too. by Manager & business
Present with Eminence is a program designed to equip the learner to become
an eminent presenter. The program by way of effective presentation Methodology
techniques, prepare the participant to address an audience of any type. The Face to Face, Video recorded
program discusses finer issues of presentation that may often get overlooked sessions of self with real time
but play a key role, in commanding the levels of engagement from the feedback
audience.
Dura.tion
The participants go through the following aspects, during the program: 2 Days

 Assessment of your personal style of delivery.
 Learning techniques that make the presentation style more

persuasive and engaging.
 Video record and observe skill gain and application.

Key Modules

 Engage your audience
 Eye Lock
 Gestures
 Audience Analysis
 Logical Flow
 Presentation Leading Techniques

Learning Partner Executive Sponsor HR Learning Partner
Reeti ([email protected]) Shrikant Kothari Jayanti Jairam Phadke

29 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Achievement Orientation
Laboratory (AOL)

Program Objective Audience
Band 7 TT
The 2 day intensive program is designed to sensitize the participants about Manager/PeM to nominate
their individual orientation towards setting and achieving their goals and ManagMere/tPheoMdotloognyominate
developing an Achievement Mindset. Objectives of the Program: An Experiential Learning Lab.

 To facilitate you in experiencing and understanding your own .
realistic Goal Setting Behavior Duration
2 Days
 To give you an experience that Achievement can be planned
 To facilitate enabling your orientation towards achievement HR Learning Partner
Jayanti Jairam Phadke
planning
 To make you aware of your personal efficacy which indicates 30 | P a g e

your potential effectiveness
 To help you embed the “Elements of Achievement” into your

professional behavior
 To trigger “Self Introspection” in you in context if Success and

Failure
 To help you examine your own self and relate your image of

yourself with the environment

Key Modules

 The program is conducted in an Experiential Laboratory format where

 .participants learn by experiencing.

 Participants undergo exploration and experience-sharing in pairs, triodes,
small groups and large group. The learning is intensified through individual
(self-level) action, experience, exploration, reflection and introspection.

 The conceptual inputs are provided by the facilitators through presentations,
lectures and discussions.

 The learning is further cemented through practice and action plan, which, the
participants integrate into their workplaces and personal lives.

Learning Partner Executive Sponsor
Reeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading
Self Teams Business Organization

P(HPoigOwhDPeForAteo)nftiOalw- UnpelinrsehMiapna&geDmreinvteTrfaocrksA-cBhainedv7ement

Dream it, Believe it, Achieve it.

Program Objective Audience
Band 6 TT
Based on the Leadership competencies around taking initiatives and Manager/PeM to nominate
drive fir achievement, this program has been created to explore our
Belief Systems and its impact on our ability to own our Dreams and Methodology
achieve them through personal drive. Face to Face

PODFA will support participant to reflect, learn and practice critical .
factors to bring about personal transformation and put them on the road Duration
to be an achiever. Key objectives are: 2 Days

 Practice Ownership & Urgency and support others to do the HR Learning Partner
same. Jayanti Jairam Phadke

 Leverage Ownership & Urgency in challenging situations to turn it 31 | P a g e
into thrilling moments.

 Practice Self Leadership & Personal Drive to Lead Self and be an
Achiever!

Key Modules

 .Why, Where and What of Ownership
 Levels of Ownership : Drown / Ground / Sky
 Beliefs and Mindsets and their impact on one’s ability to take

Ownership
 How to Drive Ownership
 Self-Motivation
 Achiever Instincts
 Drive to Achieve Model

Learning Partner Executive Sponsor
Reeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading
Self Teams Business Organization

Delivery Leader Workshop: Brilliant @ Audience
Basics Band 7 & newly promoted Band
8s upto one year. Business/PeM
A deep dive into delivery, operations & finance.
to nominate
Program Objective
Business/Pen
The Concentrix India learning team, in collaboration with global leadership development
team brings you a global Delivery Leader Workshop: Brilliant @ The Basics. Methodology
Face to Face
The program focuses on key areas influencing business and management, financial systems,
execution, value creation and leadership. You will refresh and understand the new shifts in .
knowledge, skills sets and leadership styles. Learn the latest business theory, tackle real-
world issues in a highly collaborative environment, via action learning experiences and Duration
group discussions. Key objectives are: Band 4 & 5
2.5 Days
 Improve your decision making by having a more comprehensive view of how costs,
revenue and operational activities interrelate

 Determine how to estimate the revenue and cost impacts of various actions.
 Improve operations metric management by a better understanding of metric

interactions
 Identify and correct underperformance
 Improve your effectiveness to effectively manage teams, team members and

stakeholders
 To improve team performance through feedback and coaching
 Improve the relationship with your customers on the basis of trust, clarity and

adequate expectations management
 Identify the key elements of a positive and professional attitude when establishing

and managing customer relationships

Key Modules

 .Developing and Managing the Client Relationship
 Financial Management
 Delivery Operations

Learning Partner Executive Sponsor HR Learning Partner
Rajaram Natarajan Jayanti Jairam Phadke
Manu Sondhi
([email protected]) 32 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Operational Excellence for Business
Managers (OPEC-BM)

Operation & Finance Simulation Challenge

Program Objective Audience
Band 6B & 7A TT
Companies want managers to better connect their operational decisions to Manager/PeM to nominate
financial outcomes. Manage Gross Margin, not just operational metrics.
Managers need to take better operational decisions, some of which may seem Methodology
counter intuitive, but will help better manage gross margins of their process! Face to Face, Experiential

This program will: Duration
2 days
 Educate managers on a financial model in a simple and easy way
 Get managers to develop the financial model using familiar

operational parameters
 Cement learning through multiple rounds of application in a

simulation

Key Modules

 Participants learn About:

 MSAs and Contracts

.  P&L Statements
 Direct and indirect costs

 Gross Margins THE SERVICE THE CLIENT
PROVIDER
 Plan the run:

 Create an Ops plan (P&L)

 Make right assumptions to secure good gross margins

 Win the pilot

 Sensitivity:

 Do sensitivity analysis

 Become familiar with impact of Ops levers on gross margins.

 Run The Plan (Simulation)

 Run pilot at weekly level

 Measure impact of ops decisions on gross margin

 Repeat for 7 months



Learning Partner Executive Sponsor HR Learning Partner
Reeti ([email protected]) Shrikant Kothari Jayanti Jairam Phadke

33 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

DPE Assessment Center Audience
Band – 7 B & 8
An Assessment Center for Aspiring DPEs
Methodology
Program Objective Blended

The primary objective of the ADC is to assess current capabilities and Duration
development required to effective in a DPE role and to provide developmental 2 days
feedback to participants. The key objectives of this program are:

 Creating value for Client
 Driving Process Excellence
 Ability to work in a global & cross cultural context
 Communicate with Impact
 Leading & developing teams
 Being Financially oriented

KeyM.odules

 Participants learn About:
 Business Case Simulation
 Customer Role Play
 Employee Role Play
 Interview
 Executive Presentations / Workshops

Learning Partner Executive Sponsor HR Learning Partner
Shrikant Kothari Jayanti Jairam Phadke
Manu Sondhi
([email protected]) 34 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Accelerated management Program

(AMP)

General management program for High Potential middle management

Program Objective Audience
Band 7 TT
On-Demand business and ongoing need for leader resources in the open
market necessitated the development of leaders from within our organization. Methodology
AMP was specifically incepted to groom Band 7 TTs and augment the robust Face to Face, Online,
leadership pipeline internally. The program addresses the need to retain critical Webinars, Simulation
leader resources, equipping prospective leaders with critical skill set required Experiential, self-paced,
by business, and give them a hands on learning experience which they can webinars, simulations, case
easily integrate with real time work scenarios. study based, leadership
style inventory includedn
The program will give learners a chance to:
Duration
 Learn about Organizational imperatives, 4 Months
 Identify their personal leadership style, and adopt Different Leadership

styles situationally
 Opportunity to enhance Professional and Personal Development skills

like Strategic Management, Problem Solving, Finance Essentials
 Cultivate an effective peer network

Key Modules

 Phase I (3 days) - LDGM (Lost Dutchman's Gold Mine) – Business
Simulation, GRID Leadership Styles.

 Phase II- Mentorship & Coaching
 Phase III- (7 – 8 weeks) - Series of intervention, which includes – Self-

Paced e-learnings. 2 days case based workshop & Online Business
Simulation.
 Phase IV: Leader Build Leader – Series of Leader connects with Senior
Leaders to share their Leadership Journey and SME knowledge.

Learning Partner Executive Sponsor HR Learning Partner
Reeti Shrikant Kothari Jayanti Jairam Phadke

([email protected]) 35 | P a g e

Leading Leading Leading Leading
Self Teams Business Organizations

Stepping Into Leadership (SIL) Audience
Band 7 (TT) Manager/PeM to
A Women’s Leadership Development Program
nominate (Diversity)
Program Objective Methodology Blended, Face to

The Programme has a strong personal development focus, specifically designed Face, on the job training &
to help the leaders lay a strong foundation for their managerial career by leader-building leader sessions.
learning the right approach to leadership, and seeks to refine the participant’s
individual leadership style. Duration
4 – 6 Months
 Leadership training & Experiential learning - In-depth understanding of
your strengths, leadership role, style and challenges through 360- HR Learning Partner
degree feedback, followed by a 3.5 days instructor-led program. Jayanti Jairam Phadke

 Coaching & Mentoring - Opportunity to expand your skills and work on 36 | P a g e
your development areas through mandatory stretch assignments and
job shadowing and follow it through an action plan. Driven by the talent
team.

 Networking - The program gives them an opportunity to Network with
people across Industries and get an insight into Business Practices
leveraging on external forums.

Key Modules

 Stage 1 (3.5 Days) – Face-to-face, Leadership training & Experiential
learning.

 Stage 2 - Mentor Identification and Alignment, Stretch Assignment,
Job Shadowing, by the Talent Team.

 Stage 3 – Networking: Alignment with external networking forums
depending on the participant’s location & availability and a leader
building leader session, with support from Diversity.

Learning Partner Executive Sponsor
Shrikant Kothari
Manu Sondhi
([email protected])

Upline Management Program

37 | P a g e

High Potential - Upline Management Track

38 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

ExecuA tWivomeePn’rseLseaednecrsehip(EDPev)elopment Program

A workshop on executive presence for Senior Leadership

Program Objective Audience
Band 8 & Above
Concentrix executives are frequently interfacing with stakeholders across the globe. In
order to come across as credible, they need to be able to communicate confidently with Methodology
presence both internally and externally. When meeting customers, they are brand Pre-work/Face to Face/Individual
ambassadors and need to come across as multi-dimensional and global in their outlook. By Coaching
end of this module participants will be able to
Duration
 Deeper clarity on who they are as communicators and who they want to become 2 Days
 Deeper awareness of the voice of self (inner voice) and the distinctiveness and

value it brings
 Knowledge and insights to for connecting, engaging and inspiring when

communicating
 Knowledge and insight on how to communicate with assertiveness and confidence
 Understanding how body language and attire impacts leadership presence,

stature and reputation
 Understanding how to connect and positively impact global stakeholders
 Feedback on how they come across to others when communicating – styles,

strengths, development areas
 An individualized communication development roadmap, co-created and tracked

with coach Extensive practice on all the skills above so habits are developed.

Key Modules

 Individual effectiveness
 Leading teams & managing people
 Communication skills for leaders
 Negotiation strategies
 Building effective networks

Learning Partner Executive Sponsor HR Learning Partner
Rajaram Natarajan Jayanti Jairam Phadke
Manu Sondhi
([email protected]) 39 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Certificate in Leadership Effectiveness (CLE)

Program Objective Audience
Band 8 - Manager/PeM to
Organizations are looking for leaders who can not only create and lead high
performance teams but also who can lead their ‘self’ better and engage with the world nominate
around to make an impact. Certificate in Leadership Effectiveness is designed to bring Methodology
this program to the participants from select emerging markets, at their workplace and Online - Hi-definition video
at their pace. Taught by the same world class faculty who teach in the MBA, Executive lectures of the faculty, Webinars,
MBA and Executive Education programs, this program will give the leadership tool kit Reflections
to succeed at the next level. The curriculum will equip participants with job-relevant
knowledge and insights on critical areas of leadership. Key objectives are: Duration
.
 Enhance your intellectual capital
 Garner deeper insights in critical leadership areas such as leading 5 Months
people, managing teams, communication skills, social capital and
negotiation skills, to help step up to challenging responsibilities HR Learning Partner
 Leverage thought leadership in management Reinforce your brand Jayanti Jairam Phadke
capital — Certificate upon completion — ‘Distinction’ for top 20% of
participants, upon assessments 40 | P a g e

 Build your social capital
 Diverse pool of participants, globally, enabling rich peer-learning.
 Learning circles, offering a great opportunity to get to know your
peers and learn from their insight

Key Modules

 Individual effectiveness
 Leading teams & managing people
 Communication skills for leaders
 Negotiation strategies
 Building effective networks

Learning Partner Executive Sponsor
Rajaram Natarajan
Manu Sondhi
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

Certificate in Business Acumen (CBA)

Program Objective Audience
Band 8 - Business/PeM to
Today’s managers operate in a globalized world with a rapidly changing and demanding business
environment. Organizations are seeking leaders with the business acumen to navigate these nominate
changes and successfully run business units. Certificate in Business Acumen is designed to bring Business and
the program to the participants from select emerging markets, at their workplace and at their Methodology
pace. Taught by the same world class faculty who teach in the MBA, Executive MBA and Online - Hi-definition video
Executive Education programs, it will enable participants to advance their business acumen for lectures of faculty, Webinars,
their organization's success. This program enables the participants to improve their ability of Reflections
making cross-functional decisions that can benefit their business units and organizations. Key
objectives are: .
Duration
 Further your intellectual capital 4 modules over 3 months

 Deepen knowledge of customer centricity, strategy, finance and operations, HR Learning Partner
to develop the business skills required to lead a business Jayanti Jairam Phadke

 Leverage thought leadership in general management Reinforce your brand 41 | P a g e
capital

 Build your social capital Diverse pool of participants, globally, enabling rich
peer-learning

 Learning circles, offering a great opportunity to get

Key Modules

 Understanding customers
 Strategic thinking
 Financial skills for managers
 Operations management

Learning Partner Executive Sponsor
Rajaram Natarajan
Manu Sondhi
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

Delivery Leader Workshop: Brilliant @ Audience
Basics Band 7 & newly promoted Band
8s upto one year. Business/PeM
A deep dive into delivery, operations & finance.
to nominate
Program Objective
Methodology
The Concentrix India learning team, in collaboration with global leadership development Face to Face
team brings you a global Delivery Leader Workshop: Brilliant @ The Basics.
.
The program focuses on key areas influencing business and management, financial systems,
execution, value creation and leadership. You will refresh and understand the new shifts in Band 4 & 5
knowledge, skills sets and leadership styles. Learn the latest business theory, tackle real- Duration
world issues in a highly collaborative environment, via action learning experiences and 2.5 Days
group discussions. Key objectives are:

 Improve your decision making by having a more comprehensive view of how costs,
revenue and operational activities interrelate

 Determine how to estimate the revenue and cost impacts of various actions.
 Improve operations metric management by a better understanding of metric

interactions
 Identify and correct underperformance
 Improve your effectiveness to effectively manage teams, team members and

stakeholders
 To improve team performance through feedback and coaching
 Improve the relationship with your customers on the basis of trust, clarity and

adequate expectations management
 Identify the key elements of a positive and professional attitude when establishing

and managing customer relationships

Key Modules

 .Developing and Managing the Client Relationship
 Financial Management
 Delivery Operations
 Concentrix Leadership Excellence

Learning Partner Executive Sponsor HR Learning Partner
Rajaram Natarajan Jayanti Jairam Phadke
Manu Sondhi
([email protected]) 42 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Accelerated Management Program Advanced
(AMP A)

An Advanced Management Program

Program Objective Audience
Band 8
Recognizing the need for visionary leaders in the current challenging global Methodology
environment, Accelerated Management Program-Advanced provides the Blended learning and Webinars
participants with the latest leadership and strategic concepts to transform Duration
experienced managers into global leaders. The program has been designed to help 6 Months
managers’ hone strategic leadership capabilities and enable them to take on
greater cross-functional/geographic responsibilities and thus drive exceptional HR Learning Partner
performance across the organization. Jayanti Jairam Phadke

The program covers essentials of strategy formulation, business acumen and 43 | P a g e
leadership. The blended approach will helps participants discover their new
strengths and will provide them with tools and knowledge needed to lead in the
challenges of growth markets learning circles, offering a great opportunity to get.

The Program is thoughtfully tailored to help:

 Win Client Relationship
 Be an Exceptional Leader
 Assess your Unique Competencies
 Align Strategy & Operations

Key Modules

 Program Orientation
 Leadership Development Centre
 Online Program for Business
 AMP-A Learning Lab
 Leader Broadcast Series
 Certification

Learning Partner Executive Sponsor
Rajaram Natarajan
Manu Sondhi
([email protected])

Senior Leadership Programs

44 | P a g e

High Potential – Senior Leadership Track

45 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

ExecuAtWivoemePnr’seLseeadnecrsehip Development Program

A workshop on executive presence for Senior Leadership

Program Objective Audience
Band 8 & Above
Concentrix executives are frequently interfacing with stakeholders across the globe. In Manager/PeM to nominate
order to come across as credible, they need to be able to communicate confidently with
presence both internally and externally. When meeting customers, they are brand Methodology
ambassadors and need to come across as multi-dimensional and global in their outlook. By Pre-work/2 Days
end of this module participants will be able to Face to Face/Individual Coaching

 Deeper clarity on who they are as communicators and who they want to become Duration
 Deeper awareness of the voice of self (inner voice) and the distinctiveness and 2 Days

value it brings
 Knowledge and insights to for connecting, engaging and inspiring when

communicating
 Knowledge and insight on how to communicate with assertiveness and confidence
 Understanding how body language and attire impacts leadership presence,

stature and reputation
 Understanding how to connect and positively impact global stakeholders
 Feedback on how they come across to others when communicating – styles,

strengths, development areas
 An individualized communication development roadmap, co-created and tracked

with coach Extensive practice on all the skills above so habits are developed.

Key Modules

 Individual effectiveness
 Leading teams & managing people
 Communication skills for leaders
 Negotiation strategies
 Building effective networks

Learning Partner Executive Sponsor HR Learning Partner
Rajaram Natarajan Jayanti Jairam Phadke
Manu Sondhi
([email protected]) 46 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Transformational Leadership

Tapping into your personal DNA

Program Objective Audience
Band 9
The basis for this program is an intense 20-year action-research into the nature Manager/PeM to nominate
of learning and thinking, achieved by interviewing Nobel laureates, over 100 Methodology
CEOs, successful athletes, musicians, psychologists, brain researchers, and Face to Face
spiritual leaders. The objectives of the program are:
.
 Clarify your larger purpose, identify your core incompetence, Duration
learn to manage your energy, and create an alarm system to
prevent unnecessary energy drains 3 days

 Become aware of your market and the people who work for you HR Learning Partner
 Act more purposefully, communicate more effectively, and listen Jayanti Jairam Phadke

more openly 47 | P a g e
 Discover the source of your leadership, energy and passion. In

addition, you will learn that in replenishing your energy, you
contribute to the development of other leaders
 Become a more effective leader instead of just being an efficient
leader

Key Modules

 The purpose, role and best practices in leadership
 .Mindsets and styles that inhibit effectiveness
 Effective team creation and leading
 Leading change in your part of the business
 Coaching teams for optimum performance
 Persuading and influencing to mobilize support and build commitment
 Conflict management and trust building
 Effective execution of ideas
 The art of building win-win partnerships
 Instituting new work processes and routines for improved performances

Learning Partner Executive Sponsor
Rajaram Natarajan
Manu Sondhi
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

Accelerated Development Program (ADP)

A Senior Leadership Management Development program

Program Objective Audience
Band 10
This Program is designed to enable participants: Manager/PeM to nominate
Methodology
 To develop and sustain competitive advantage in an increasingly Face to Face, Online Pre-work
globalized and highly competitive landscape, enhancing the skills
they need to lead and execute a strategic plan in the organization. Duration 3 Programs X 4 Days =
12 days. Spread across a few
 To enable participants to examine the strategies that can be months.
adopted to help organization achieve sustainable, profitable
growth while overcoming the associated organizational and HR Learning Partner
management challenges. Jayanti Jairam Phadke

 To give participants a rock-solid foundation in financial decision 48 | P a g e
making, policy and practice.

 Identify participant’s current leadership strengths and enhance
them with cutting-edge tools and approaches.

 To help participants achieve their marketing goals irrespective of
the industry.

Key Modules

 Strategic Thinking and Leadership for Growth
 Executing Growth Strategies
 Driving Profitable Growth

(3 Modules qualify for the certification)
Optional: Modules & Coaching
 Leading People in Organizations
 Customer Driven Marketing: Strategies for Profitable Growth
 Leadership coaching

Learning Partner Executive Sponsor
Rajaram Natarajan
Manu Sondhi
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

Strategic Thinking & Leadership for Growth

Sub-module of ADP Accelerated Development Program Curriculum

Program Objective Audience
Band 10
This module helps participants identify, create & sustain a competitive Manager/PeM to nominate
advantage in a globally connected environment. Learn Strategy from
Concept to reality, develop the leadership Capacities of the top team and Methodology
beyond, drive change while remaining vigilant about counter measures Faculty presentations, case
by the Competition. analysis and hands-on exercises.

 Learn to assess the strategic impact of competitors' moves. Duration
 Gain new insights on the role of acquisitions, alliances, and 4 Days

divestitures in creating greater shareholder value.
 Accelerate your development of leadership skills.

Key Modules

 Strategy Formulation and Development of Business Plans
 Identifying, Creating, and Sustaining a Competitive Advantage
 Corporate Growth via Acquisitions and Alliances
 Selecting Leaders and Developing Talent

Learning Partner Executive Sponsor HR Learning Partner
Manu Sondhi Rajaram Natarajan Jayanti Jairam Phadke

([email protected]) 49 | P a g e