Learning Almanac 2015

Leading Leading Leading Leading
Self Teams Business Organization

Driving Profitable Growth Audience
Band 10
Sub-module of ADP Accelerated Development Program Curriculum Manager/PeM to nominate

Program Objective Methodology
Faculty presentations, case
This program give participants an insight into their current approach to analysis and hands-on exercises.
making financial decisions and identify and take advantage of non-
financial factors that contribute to value creation. Duration
4 days
They will learn how to:
 Simplify the process of creating shareholder value.
 Create a cost-of-capital culture within the company.
 Balance risk and growth in a corporate management portfolio.
 Evaluate the financial impact and value of strategic decisions.

Key Modules

 Capital Structure and Cost of Capital
 Design for Risk-Adjusted Profit
 Financing Growth
 Valuation

Learning Partner Executive Sponsor HR Learning Partner
Rajaram Natarajan Jayanti Jairam Phadke
Manu Sondhi
([email protected]) 50 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Executing Growth Strategies Audience
Band 10
Sub-module of ADP Accelerated Development Program Curriculum Manager/PeM to nominate

Program Objective Methodology
Faculty presentations, case
This program enables participants to examine the strategies that can be analysis and hands-on exercises.
adopted to help an organization achieve sustainable, profitable growth
while overcoming the associated organizational and management Duration
challenges. Key objectives are: 4 days

 Grow an existing business through consolidation
 Pursue growth through international expansion
 Resolve business conflicts and manage the evolution of an

alliance effectively
 Choose when to ally and when to acquire

Key Modules

 Growth through innovation and international expansion
 Growth through multi-business diversification
 Modes of alliances
 Corporate strategy and acquisitions

Learning Partner Executive Sponsor HR Learning Partner
Rajaram Natarajan Jayanti Jairam Phadke
Manu Sondhi
([email protected]) 51 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Accelerated Management Program for
Senior Leaders (AMP for SL)

AAsSeneionriLoeardLeersahidp eMrasnhagipemMentaDneavegloepmmeentnptroDgreavmelopment program

Program Objective Audience
High potential & high
The Program focuses on key areas like influencing business and
management, financial systems, execution, value creation and performing Band 9
leadership. Key objectives are: They will learn how to: Manager/PeM to nominate

 Prepare to take on broader responsibilities that require leading Methodology
outside your area of expertise. Face-to-face experiential learning,
hands-on exercises, case studies.
 Improve your capacity for strategic decision making, to think Faculty presentations, Coaching,
faster and more creatively about current competitive strategies
and solutions. Projects.

 An appreciative understanding of organizational dynamics to Duration
improve the design and implementation of new initiatives, and Phase 1: 7 days ILT | Phase 2:
avoid destructive conflicts. Mentoring 3 months | Phase 3: 6
days ILT
 Build capabilities for leading cross functional teams.
 Develop knowledge in core areas of business, including finance,

marketing, management, and strategy, helping you make
confident, well-informed decisions as managers

Key Modules

 Analyzing Firm Performance
 Strategic Thinking and Implementation
 Creating and Delivering Customer Value
 Leadership and Change Management

Learning Partner Executive Sponsor HR Learning Partner
Rajaram Natarajan Jayanti Jairam Phadke
Manu Sondhi
([email protected]) 52 | P a g e

Diversity Programs

53 | P a g e

Diversity Track

54 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Beyond Dolls & Cars Audience
Band 5-7
A workshop on gender sensitization
Methodology
Program Objective Face to Face

Men and women each bring a gender-influenced intellectual and relational Duration
perspective to common work tasks and activities such as analysis, problem- 6 hours
solving, and communication. Understanding these differences - and the
benefits of diverse mindsets - is critically important when tackling today’s
business challenges. This program aims to bridge the gap of understanding
between men and women to create a more inclusive, more productive world.
The key objectives are:

 Understand the need for Gender Intelligence
 Understand what is perception and how does it impact Gender neutrality
 Learn what causes the fundamental differences between Genders
 Both men and women understand how to leverage their differences in

tackling whatever task is at hand, making best use of their respective skills
and talents.
 Identify Gender Blind spots and explore how to bridge them
 Become more effective and produce greater, more sustainable results by
seeking and blending the contribution of both men and women in unison

Key Modules

 Why corporate promote gender equality?
 Gender Quiz
 Gender: Nature or Nurture
 Gender Blind Spots

Learning Partner Reeti Executive Sponsor HR Learning Partner
([email protected]) Shrikant Kothari Niren Saha

55 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

U turn if U want to Audience
Band 6 & 7 Women only
An exclusive workshop for women
Methodology
Program Objective Face to Face

A study conducted by McKinsey shows that companies having women among top .
managers demonstrate higher operating margin and market capitalization in the
industry than companies managed by men only. Concentrix is continually invested Duration
in finding, hiring and retaining the talent, and in creating a fun and encouraging 1 Day
workplace environment. “We believe in an environment that fosters growth, not
only for the company but also for the individual," says Jojo Matthews, Director HR, Laura Chinchilla, first woman President of
Concentrix India and UAE. Concentrix believes in equal opportunity employment- Costa Rica, “If you are able to overcome
Inclusivity and Diversity are very important at Concentrix. your internal limitations as a woman, you
will be able to conquer any kind of goal you
“U turn if U want to” will enable participants: want to.”

 Overcoming day –to-day challenges faced by women in corporate world.
 helps women understand how and what women need to do to be

accepted/understood in professional career
 Need and ways for self-promotion
 Decision making styles

Key Modules

.  Understand the need and technique of self-promotion at workplace
 Understand why Men and Women lead Differently
 Decision making Styles
 Self-Awareness
 Leading teams effectively

Learning Partner Executive Sponsor HR Learning Partner
Reeti ([email protected]) Shrikant Kothari Niren Saha

56 | P a g e

Leading Leading Leading Leading
Self Teams Business Organizations

Stepping Into Leadership (SIL) Audience
Band 7 (TT) Manager/PeM to
A Women’s Leadership Development Program
nominate (Diversity)
Program Objective
Methodology Blended, Face to
The Programme has a strong personal development focus, specifically designed Face, on the job training &
to help the leaders lay a strong foundation for their managerial career by
learning the right approach to leadership, and seeks to refine the participant’s leader-building leader sessions.
individual leadership style. Duration

 Leadership training & Experiential learning - In-depth understanding of 4 – 6 Months
your strengths, leadership role, style and challenges through 360-
degree feedback, followed by a 3.5 days instructor-led program. HR Learning Partner Niren Saha

 Coaching & Mentoring - Opportunity to expand your skills and work on 57 | P a g e
your development areas through mandatory stretch assignments and
job shadowing and follow it through an action plan. Driven by the talent
team.

 Networking - The program gives them an opportunity to Network with
people across Industries and get an insight into Business Practices
leveraging on external forums.

Key Modules

 Stage 1 (3.5 Days) – Face-to-face, Leadership training & Experiential
learning.

 Stage 2 - Mentor Identification and Alignment, Stretch Assignment, Job
Shadowing, by the Talent Team.

 Stage 3 – Networking: Alignment with external networking forums
depending on the participant’s location & availability and a leader
building leader session, with support from Diversity.

Learning Partner Executive Sponsor Shrikant
Manu Sondhi Kothari

([email protected])

General Track

58 | P a g e

General Track

59 | P a g e

3&4

60 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Excel Skills

Program Objective Audience
Band 3 - 5
A recent study by career information expert Laurence Shatkin revealed the Methodology
monetary benefits to learn Excel. His study revealed an average 12% increase Face to Face
of earnings when the worker had Excel training, as opposed to having no Excel
skills. Duration
1 day
By end of this program, participants will be able to:
HR Learning Partner
 To manage multiple worksheets and workbooks including construction Charu Ahluwalia
of formulas across worksheets
61 | P a g e
 To manage large amounts of data, sort data, filter data, outline and
subtotal their spreadsheets.

 Understanding charting, auditing techniques and constructing
formulas.

 Understand the basics of Microsoft Excel and learn some common
formulae used in the office to analyze and interpret data.

Key Modules

 Understanding Calculation Methodology of Excel
 Differentiating Data
 Apply different functions of Excel
 Understanding how to Connect different worksheets
 Re-arranging data as per your requirement
 Understanding how to Create Charts

Learning Partner Executive Sponsor
Kamalendu Bali
Amita Khaitan
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

UActuirnngifaUnwIaJnPt to

Program Objective Audience
Band 4 & 5
Are you looking to move to the next level and need help to understand the Methodology
challenges you may face in an interview for a job in a company that already Face to Face
knows your skills and talents. An internal interview requires as much
preparation and foresight as any other. You need to prove that even though .
you're good at your current job, you have the ability to be exceptional in the Duration
job you're seeking. Internal interviews require the same rigor as interviews
with an external company. This program is designed to: 1 day

 Make tenured employees aware of the IJP process and preparing HR Learning Partner
them to succeed in the IJP selection process in the organization. Charu Ahluwalia

 Formulate goals to choose your career path. 62 | P a g e
 Discover job responsibilities and skill sets required for specific

roles
 Write an effective resume for specific IJP role
 Prepare to deal with IJP interviews effectively
 Prepare an action plan to accentuate the positive

Key Modules

 What are goals

.  Understand SMART goals
 Set your goals

 IJP & You

 The IJP process

 Know your skills

 Present Yourself Effectively

 Resume

 Interview

Learning Partner Executive Sponsor
Kamalendu Bali
Amita Khaitan
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

E-mail Etiquette

Program Objective Audience
Band 3 & 4
Emails are an important communication tool in today workplace. Email
allows instantaneous discussion and direction, it lets you reach out to Methodology
people at all corners of the globe. But you need to watch out! You may Face to Face
be sending the wrong message without even realizing it! Like it or not,
your e-mail style is a direct reflection of your professional reputation. .
And that means you simply cannot assume you’re being understood. Duration
6 Hours
The key objectives of this program are:
HR Learning Partner
 Understanding of the basics of email etiquette Jimmy Hiru Shahani
 Understand how to improve your business communication
63 | P a g e
through email
 Identify common e-mail mistakes and learn how to avoid them

Key Modules

 Plan, draft, complete the email
 Understand the key components of an email
 The right tone
 Grammar and the right choice of words to be used
 Responding to flame emails
 Do’s & Don’ts of an email

Learning Partner Executive Sponsor
Pritiman Sarkar
Ravindra Bhatia
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

Winning Impact

Program Objective Audience
Band 3, 4 & 5
In today’s job market and professional landscape, there is no room for being Methodology
another face in the crowd. You have to separate yourself from the Face to Face
competition. You have to be more appealing to your target audience by
creating a recognizable personal brand. Duration
1 day
The question is no longer IF you have a personal brand, but if you choose to
guide and cultivate the brand or to let it be defined on your behalf. HR Learning Partner
Charu Ahluwalia
The main objectives of this program are:
64 | P a g e
 To create your unique personal brand that will differentiate you from
the rest in today’s competitive Marketplace

 Be able to identify the key components of projecting a professional
image that opens opportunities in your workplace

 Create a winning impact by developing a positive and lasting first
impression

Key Modules

 What is personal branding?
 Perceptions and Your Image
 Dressing Professionally
 Understanding the importance of Body Language
 Handshakes
 Gestures
 Postures
 Build Credibility and Confidence.

Learning Partner Executive Sponsor
Kamalendu Bali
Ravindra Bhatia
([email protected]

)

Leading Leading Leading Leading
Self Teams Business Organization

Attitude and Customer Service

Program Objective Audience
Band 3 & 4
Customers love and cherish those companies that treat them the way they like to be
treated. Statistics shows that – Most customers will spend up to 10 percent more for the Methodology
same product with better service. Face to Face

 When a customer receives good service, he or she tells 9 to 12 people on average. .
 An 82 percent chance exists that customers will repurchase from a company if Duration
4 Hours
their complaints are handled quickly and pleasantly.

The program is designed to refresh the basics of achieving an excellent/exceptional
customer service and apply the various techniques to exceed customer expectations while
dealing with various types of customers and their behaviors. The key objectives are:

 Learn how to be customer centric
 Learn how to build winning relationships, provide the right assistance at the right

times, and effectively handle angry customers.
 Manage difficult customer interactions
 Understand the concept of Service Recovery & G.E.M (Going an extra mile)
 Benefits of being a customer centric

Key Modules

 Exceptional Customer Service & grading service quality
 Power of words & How to exceed customer expectations
 Understanding challenging customers & working with angry/upset customers
 Different types of customer behaviors & dealing with difficult customers-HEAL
 How to say “NO” to customers with finesse & Service Recovery

Learning Partner Executive Sponsor HR Learning Partner
Pritiman Sarkar Jimmy Hiru Shahani
Ravindra Bhatia
([email protected]) 65 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Recast

Program Objective Audience
Band 3, 4 & 5
There are quite a few things that you can do to improve your financial and Methodology
personal state without spending even a single dime. One of the biggest is Face to Face
simply improving your attitude – the way you interpret the things around you
and the way you relate to others. Recast mainly focuses on the above. The key .
objectives of this program are: Duration
6 Hours
 Recognize techniques to be self-motivated & self-driven
 Identify the importance of attitude in personal & professional life HR Learning Partner
 Evaluate your current level of motivation & commitment Jimmy Hiru Shahani
 Create an action plan to address any gaps.
 Identify the importance of team work and Implement it at your 66 | P a g e

work places

KeyM.odules

 The FISH Philosophy
 The four principles.

 Strokes and Power of Touch.
 Type of strokes.

 Attitude is a state of mind.
 Positive Attitude & changing environment.

Learning Partner Executive Sponsor
Pritiman Sarkar
Ravindra Bhatia
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

8Re6c4as0t0 Spend it effectively

Program Objective Audience
Band 3 & 4
 A Do you sometimes feel that you are working really hard but you are not Methodology
making much progress? Face to Face

 Do you want to know how you could get more done in less time? .
 Do you feel stressed by the end of the day? Duration
4 Hours
This program enables participants to recognize efficiency and effectiveness as key
aspects of time management, recognize importance of setting goals and identify HR Learning Partner
the 4 steps of time management which will enable you to make giant leaps in your Jimmy Hiru Shahani
personal productivity.
67 | P a g e
At the completion of this module, participants will be able to:

 Set Goals and achieve them successfully
 Cope with Work Pressure
 Recognize Efficiency and Effectiveness as key aspects of Time management
 Learn to apply the 4 steps of time management

Key Modules

 .Understand what is 86400
The concept of Efficiency and Effectiveness as key aspects of Time

management

 Importance of setting Goals

 Understand the Time Management matrix

 Identify steps of time management

 Prioritizing

 Scheduling

 Execution

 Review and Improve

Learning Partner Executive Sponsor
Pritiman Sarkar
Ravindra Bhati
([email protected])

Band 5

68 | P a g e

Leading Leading Leading Leading
Self Teams Business Organizations

Coach Me Audience
Band 5
Program Objective
Methodology
Coaching Me is a program that has been designed considering the ever Face to Face
required need to self-coach and assist others around to develop as well. The
program is a one day interactive session and deals with concepts that can aid .
an employee to work better with their superiors and peers to design their own
development plans and better themselves. Duration
At the completion of this module, the participants will be able to: 8 Hours

 Describe the GROW model of effective coaching
 Apply SMART principles when creating an action plan
 Use the GROW model to self – coach through development
 Create an Action plan for developing a team leader related skill using

the GROW and SMART principles

Key Modules

 GROW model of Coaching
 SMART Principles
 Individual Development Plans

Learning Partner Executive Sponsor HR partner
Amita Kamalendu Bali Charu Ahluwalia

(Amita. [email protected]) 69 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Excel Skills

Program Objective Audience
Band 3 - 5
A recent study by career information expert Laurence Shatkin revealed the Methodology
monetary benefits to learn Excel. His study revealed an average 12% increase Face to Face
of earnings when the worker had Excel training, as opposed to having no Excel
skills. .
Duration
By end of this program, participants will be able:
1 day
 To manage multiple worksheets and workbooks including construction
of formulas across worksheets HR Learning Partner
Charu Ahluwalia
 To manage large amounts of data, sort data, filter data, outline and
subtotal their spreadsheets. 70 | P a g e

 Understanding charting, auditing techniques and constructing
formulas.

 Understand the basics of Microsoft Excel and learn some common
formulae used in the office to analyze and interpret data.

Key Modules

 Understanding Calculation Methodology of Excel
 Differentiating Data
 Apply different functions of Excel
 Understanding how to Connect different worksheets
 Re-arranging data as per your requirement
 Understanding how to Create Charts

Learning Partner Executive Sponsor
Kamalendu Bali
Amita Khaitan
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

AU ctuirnngifaUnwIaJnPt to

Program Objective Audience
Band 4 & 5
Are you looking to move to the next level and need help to understand the Methodology
challenges you may face in an interview for a job in a company that already Face to Face
knows your skills and talents. An internal interview requires as much
preparation and foresight as any other. You need to prove that even though .
you're good at your current job, you have the ability to be exceptional in the Duration
job you're seeking. Internal interviews require the same rigor as interviews
with an external company. This program is designed to: 1 day

 Make tenured employees aware of the IJP process and preparing HR Learning Partner
them to succeed in the IJP selection process in the organization. Charu Ahluwalia

 Formulate goals to choose your career path. 71 | P a g e
 Discover job responsibilities and skill sets required for specific

roles
 Write an effective resume for specific IJP role
 Prepare to deal with IJP interviews effectively
 Prepare an action plan to accentuate the positive

Key Modules

 What are goals

.  Understand SMART goals
 Set your goals

 IJP & You

 The IJP process

 Know your skills

 Present Yourself Effectively

 Resume

 Interview

Learning Partner Executive Sponsor
Amita Khaitan Kamalendu Bali

([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

Take Flight

Program Objective Audience
Band 5
Why do we sometimes find ourselves in situations where we feel inferior to
others? The answer has something to do with our self-limiting belief, which Methodology
restricts our capabilities and shows us an inferior image of our self which we do Face to Face
not realize at times. These false beliefs become barriers in our progress and
development. In reality, we can actually do a lot of things through sheer .
determination and strong will power. This program is based on a motivation Duration
book Jonathan Livingston Seagull by Richard Bach. Through this highly 4 Hours
inspirational story of a Seagull the program inspires us to overcome limitations
and leap for dreams. Jonathan Livingston Seagull,
written by Richard Bach, is a fable
At the completion of this module, participants will: in novella form about a seagull
learning about life and flight, and
 Be sensitized to the need of overcoming limitations a homily about self-perfection. It
 Go beyond limitations and live your dreams was first published in 1970 as
 Take steps proactively, at the workplace and in your personal life "Jonathan Livingston Seagull
 Have belief in your abilities and believe in your self-worth - a story."

Key Modules HR Learning Partner
Charu Ahluwalia
 Understanding successful people don’t do different things, they do
things differently 72 | P a g e

 Role Models & inspiration
 Creating Jonathan seagull for self

Learning Partner Executive Sponsor
Kamalendu Bali
Amita Khaitan
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

SPtrreessesnMtinagnawgiethmPeunrtpose

Program Objective Audience
Band 5,6,7
 Why do you feel stressed and unable to break the cycle?
 Do you feel like indulging in activities like smoking, alcohol, shopping Methodology
Face to Face
when stressed?
 Do you find it hard to get to sleep or to stay asleep? .
Duration
If the answer to any one of the above questions is “Yes”. We recommend you 4 Hours
to attend stress management session. This session will help participants
understand and identify current stress levels and the things that go to make up HR Learning Partner
that stress. We will help participants devise a plan to help reduce stress in life. HR LeNairrenninSgaPhaartner
The objectives are:
Niren Saha
 Understand stress and various types of Stress.
 Understand its impact on human performance 73 | P a g e
 Identify stressors & various responses to stress
 Learn techniques to reduce stress

Key Modules

 Power of Positive thinking
 Work life balance
 Importance of "Me" time
 Healthy body healthy mind
 Tips to manage stress

Learning Partner Executive Sponsor
Reeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading
Self Teams Business Organization

Collaborate Effectively

Program Objective Audience
Band 5
Corporates around the world have realized that “silo mentality” and
knowledge hoarding behaviors is a sheer waste of brainpower that could Methodology
save an organization millions, or could even lead to the discovery of a Face to Face
revolutionary new process, product, or service. This individualistic
approach causes profits to plummet and workforce engagement levels to Duration
dip. This program focuses on harnessing the power of collaboration by: 5 Hours

 Understanding the Difference between Teamwork and
Collaboration

 Discover the importance of Collaboration at Concentrix
 Understand key Collaborative Behaviors
 Discover how to leverage Collaboration Tools
 Practice to collaborate

Key Modules

 Understanding why collaboration is important?
 Discover how to leverage collaboration tools
 Practice collaboration

Learning Partner Executive Sponsor HR Learning Partner
Kamalendu Bali Charu Ahluwalia
Amita Khaitan
([email protected]) 74 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Conflict Resolution

Program Objective Audience
Band 5
Wherever there are people, there always will be conflict. Managers have to Methodology
deal with conflict at the workplace every day. Remember that conflict is natural Face to Face
and happens in every ongoing relationship. Since conflict is unavoidable we Duration
must learn to manage it. Regardless of whether you are dealing with your own 5 Hours
conflict or someone else’s, your response to the conflict can increase or
decrease the intensity of the problem. HR Learning Partner
Charu Ahluwalia
This program enables you to –
75 | P a g e
 Enhance the ability to handle and resolve conflict, using a
collaborative approach.

 Understand conflict and the different ways of dealing with
conflict

 Understand how active listening is critical to resolving conflict

Key Modules

 .What is a Conflict Situation
 What are the different ways to deal with conflict
 Why and how to collaborate to resolve conflict
 Understand Position Vs Interest
 Barriers to conflict resolution

Learning Partner Executive Sponsor
Kamalendu Bali
Amita Khaitan
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

Networking for Results Audience
Band 5
The Power of Personal Contact Methodology
Face to Face
Program Objective Duration
2 Hours
This program helps enhance your power of personal contact by learning
how to build and further leverage you’re personal, and social network, HR Learning Partner
accelerate networking performance and create tangible results. Charu Ahluwalia

At the completion of this module, participants will be able to: 76 | P a g e
 Analyze their network and create an action plan to achieve
desired results
 Discover platforms to build Digital Presence
 Understand the various types of network
 Enhance networking etiquette

.Key Modules

 Understand the importance of networking
 Understand how healthy is your network
 Discover what does your Digital Presence Say about You
 Analyze your own network
 Networking DO & Don’ts

Learning Partner Executive Sponsor
Kamalendu Bali
Amita Khaitan
([email protected])

Band 6 & 7

77 | P a g e

Leading Leading Leading Leading
Self Teams Business Organizations

Coach to Lead

Program Objective Audience
Band 6
Coaching is an essential skills for any leader. The role of a leader as a coach is to help team Methodology
members realize and tap into their potential. John Whitmore, coined the GROW technique Face to Face
of coaching and development. The technique progresses as a sequential approach of first
identifying the ‘Goals’ to work on, check the ‘Reality’ by way of analysis of the current .
situation. Then explore on ‘Options’ to accomplish the identified goal realistically and ‘Will’ Duration
yourself to accomplish it. The program is designed to equip the learners to understand the 4.5 Hours
GROW approach of coaching and enable them to be able to use it to develop their team
members. By the end of this session, participants would be able to: HR partner
Jayanti Jairam Phadke
 Define coaching
 Describe effective coaching 78 | P a g e
 Describe the qualities of an effective coach
 Describe the GROW model for effective coaching
 Apply SMART principles when creating an action plan
 Give effective feedback
 Describe Quantum Questions
 Practice a coaching session using the GROW model and Quantum Questions

Key Modules

 Role of a Coach
 GROW model of coaching
 SMART model of Action planning
 Effective Feedback skills
 Practice sessions

Learning Partner Executive Sponsor
Reeti Shrikant Kothari

([email protected])

Leading Leading Leading Leading
Self Teams Business Organizations

Certification in Leadership Excellence

Program Objective

First line management is the most critical leadership role for any business process Audience
outsourcing organization. The role entails managing people with diverse backgrounds, FLM (Band 6)
& varied requirements with respect to achieving common team goals. Recognizing the
importance of grooming & nurturing leadership working directly with our first line staff, Methodology
a new certification program has been planned. Online self- study modules +

What’s unique about this program is that it will be a fully online self-study program Webinars
including hi-definition online interactive learning content. .

There will also be Webinars with Industry leaders focused on people manager Duration
development and industry best practices & trends. This way, the program will replace 6 to 8 months
traditional class-room based training method thus giving the organization the
advantage of ensuring faster coverage & smooth progression for the participants. HR partner
Niren Saha
A set of competencies critical to success in Team Leader role was created called the
“Team Leader Competency Framework”. The program is focused on enhancing FLM’s 79 | P a g e
skills based on these key competencies:

Developing
People

Communication Analytical
Problem
Solving

Team Leader
Competencies

Planning and Collaborating
Prioritizing with Others

Learning Partner Executive Sponsor
Shrikant Kothari
Reeti
([email protected])

Leading Leading Leading Leading
Self Teams Business Organizations

Brilliant @ Basics – New Manager Orientation

Program Objective Audience
Newly promoted Band 6
Brilliant @ the Basics for Team Leaders is a two-day workshop designed to
empower new Team Leaders with the knowledge and skills needed to effectively Methodology
manage a team. Team Leaders are, for the most part, the first line manager Face to Face
supporting the agent population. At the completion of this module, the participants
will be able to: .
Duration
 State the importance of Concentrix Values and 3Vs to the Global BPO Industry 24 Hours
 Effectively lead and manage your team while supporting your client’s account
 Successfully navigate your relationship with the client to create a stronger HR partner
Niren Saha
partnership
 Recognize the different factors that impact cost and revenue within an 80 | P a g e

account and the importance of managing those factors
 Identify key metrics and explain how organizational processes can affect the

performance levels of these key metrics
 Analyze employee performance and utilize best practices for maintain good

performance and improving poor performance
 Effective Coaching

Key Modules

 Introduction to Concentrix and its Customers and 3V strategy
 Business Operation Excellence
 Stakeholder Management
 People Management
 Coach to Lead
 Policies

Learning Partner Executive Sponsor
Reeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading
Self Teams Business Organization

Intermediate Excel Skills

Program Objective Audience
Band 6 & 7
A recent study by career information expert Laurence Shatkin revealed the
monetary benefits to learn Excel. His study revealed an average 12% increase Methodology
of earnings when the worker had Excel training, as opposed to having no Excel Face to Face
skills. Duration
The Advanced Excel course assumes that students are confidently working
within the Excel environment and wish to delve into the more technical and 1 day
intricate aspects of using Excel’s available tool set. By end of this program,
participants will be able: HR Learning Partner
Charu Ahluwalia
 To a deeper level of understanding when constructing and building
formulas. 81 | P a g e

 To use Excel on a day to day basis to evaluate, extract and analyze
results and acquire techniques to streamline tasks within their current
workflows.

 Gain knowledge of creating User defined Functions and a basic insight
to VBA code to gain a greater understanding of macros.

Key Modules

 Understanding Calculation Methodology of Excel
 Differentiating Data
 Apply different functions of Excel
 Understanding how to Connect different worksheets
 Re-arranging data as per your requirement
 Understanding how to Create Charts

Learning Partner Executive Sponsor
Kamalendu Bali
Amita Khaitan
([email protected])

Leading Leading Leading Leading
Self Teams Business Organization

Managing Change Audience
(Need based) Band 6 & 7
Methodology
Program Objective Face to Face
Duration
The number one obstacle to success for major change projects is employee’s
resistance and the ineffective management of the people side of change. 1 day
Organizations make changes to enable them to achieve a business goal or
resolve a business problem. Business results are achieved when a project is HR Learning Partner
successfully implemented, moving some part of the organization from current Niren Saha
ways of working to new. Effective change management can make or break a
project. This program is focused on developing the critical skills to effectively 82 | P a g e
managing change in the workplace and how to motivate people through the
change process. By the end of this program you will be able to -

 Identify the causes for Change
 Identify how people react to Change
 Understand the process of Change Management
 Identify various challenges brought about because of Change
 Learn how to become a Change Leader
 Learn about some successful Mergers and Acquisitions

Key Modules

 Forces behind change
 Resistance to change and managing resistance
 Kurt Lewin model of change
 Reviewing your current Change situation
 Reactions to change
 Becoming a Change Leader

Learning Partner Executive Sponsor
Reeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading
Self Teams Business Organization

Think Enable

Program Objective Audience
People Managers, Peers and
Every individual is unique and has something to bring to the table. This means Buddies of differently-abled
diversity. Concentrix has been focused on hiring and enabling skilled people employees
with disabilities. The purpose of the module is to enable the workforce to work
effectively with PWDs, to bring about a change from a disabling mind set to an Methodology
enabling mind set. Face to Face

By the end of the workshop participants will be able to understand: Duration
2.5 Hours
 The business imperative for employing and integrating people with a
disability

 Approach to enable people with a disability
 Role of the employee / manager in integrating people with a disability

into our workforce

Key Modules

 Business imperative for employing persons with disabilities
 The 3A approach for including persons with disabilities
 Inclusive leadership
 Tips for interaction with Persons with disabilities

Learning Partner Executive Sponsor HR Learning Partner
Shrikant Kothari Niren Saha
Reeti
([email protected]) 83 | P a g e

Leading Leading Leading Leading
Self Teams Business Organization

Ops Assessor Certification (Need-
Based)

Program Objective Audience
Band 6 & 7
In today’s economy, hiring the best people is more critical than ever. Methodology
Entrepreneurs can’t afford to lose time, money and results from a bad hiring Face to Face
choice (a recent Forbes article by David K. Williams pegs the cost of a single bad
hire at anywhere from $25-50,000). The cost of finding, interviewing, engaging Duration
and training new employees is high. Employees also require desks, computers, 1 Day
phones and related equipment, let alone the largest costs of being an
employer—salaries, benefits and taxes. This program is focused on enhancing HR Learning Partner
your interviewing skills based on behavior based technique. To replace Niren Saha
traditional questions with questions focused on assessing skills, knowledge and
attitude. At the completion of this module, the participants will be able to: 84 | P a g e

 Plan the interview keeping the job roles in mind
 Frame questions to assess knowledge, skills and attitude
 Transition from traditional way of interviewing to a structured

technique
 Use BAR and SAR technique to effectively conduct an interview
 Avoid common traps during the interview process

Key Modules

 Prepare: Calibrate
 Opening the Interview
 Drive the Experience
 Branding Concentrix
 Expectation Setting
 Conclude the Interview
 Evaluating the Candidate
 Some Tips and Traps

Learning Partner Executive Sponsor
Reeti ([email protected]) Shrikant Kothari