DANGEROUS GOODS INSPECTORS’ HANDBOOK

DANGEROUS GOODS INSPECTORS’
HANDBOOK

Edition - 2010

1

DANGEROUS GOODS INSPECTORS’ HANDBOOK

Chapter TABLE OF CONTENTS Page No

Subject

1 Record of Revisions 3
5
2 Introduction to DG Surveillance Audit 7
8
3 Administrative Structure 14
Dangerous Goods Inspector Training
List of DG Inspectors and their reporting 16
Regional Directorates 20

4 Surveillance Audits and Reporting Procedures 36

5 Dangerous Goods Inspection Audit Checklist and 62
Report 63
64
6 Applicable Rules and Civil Aviation 65
Requirements

7 Appendices
7.A Template of Information to the organization

that is proposed to be audited
7.B Template of Audit Finding Report
7.C Template of Monthly Report of the Regional

Directorate

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DANGEROUS GOODS INSPECTORS’ HANDBOOK

RECORD OF REVISION

SR. NO SUBJECT DATE OF LIST OF EFFECTIVE
REVISION PAGES
1 CHANGE OF CHIEF INSPECTOR
2 CHANGE OF INSPECTOR 02/11/2010 Page No. 14
3 11/06/2012 Page No. 14
INSPECTOR TRAINING PROGRAMME 19/12/2012 Pages Nos. 8-12

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CHAPTER - 1

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CHAPTER -1

INTRODUCTION TO DG SURVEILLANCE AUDIT

India is a contracting state to the Convention of International Civil Aviation and a
member of the International Civil Aviation Organization (ICAO) has an obligation to
promote the safe, orderly and efficient operation of aviation activities. To meet state
obligations, DGCA has laid down national regulations to ensure compliance with various
Standard & Recommended Practices laid down by ICAO in Annexes to the Convention.
The Directorate General of Civil Aviation (DGCA) is a regulatory body dealing mainly with
safety issues. DGCA is also responsible for regulation of air transport services
to/from/within India and for enforcement of civil air regulations, airworthiness and air
safety.

Directorate General of Civil Aviation (DGCA) has developed a system of surveillance to
ensure continuing organizational, as well as individual, professional competency of
licence/rating/certificate/approval holders, continuing capacity to maintain a safe and
regular operation by air operators and service providers and continuing capacity to
properly maintain aviation related Aircraft Maintenance Organizations and other areas
such as Dangerous Goods, Aerodromes and Air Navigation Services.

The purpose of the Surveillance is to help DGCA to understand the state of compliance
of the audited organizations and to identify corrective actions that may needed to
ensure the performance of the organizations meet the regulatory requirements and
safety standards.

In order to effectively implement the Surveillance Programme, a Division within DGCA
for Dangerous Goods has been established under the control of Chief Inspector-
Dangerous Goods. The Office of the Chief Inspector is located in DGCA- Headquarters in
New Delhi.

To carry out the Surveillance in a scheduled and organized manner, specialists in the
field of Dangerous Goods from the industry and service providers have been appointed as
DG Inspectors. These Inspectors are required to carry out the inspection of the
operators and other agencies such as shippers, freight forwarders, airport operators etc.
in order to ensure compliance with the provisions of the Aircraft (Carriage of Dangerous
Goods) Rules 2003, Technical Instructions on the Safe Transport of Dangerous Goods by
Air. Detailed guidelines and procedures for carry out such audits have been detailed in
this “Dangerous Goods Inspectors Handbook” which is based on Civil Aviation
Requirement, Section 11- Air Transport, Series “D” Part I, Issue III dated 08th January
2010.

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CHAPTER - 2

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CHAPTER-2

ADMINISTRATIVE STRUCTURE

2.1 DANGEROUS GOODS DIVISION.

In order to ensure compliance with the provisions of the Aircraft (Carriage of Dangerous
Goods) Rules 2003, Dangerous Goods Division of the DGCA shall deal with all matters
related to dangerous goods. The Dangerous Goods Division is headed by the Chief
Inspector of Dangerous Goods who is responsible for the entire management of
Dangerous Goods Division of DGCA. The Office of the Chief Inspector is located in:

Office of the DGCA
Technical Centre,
Opposite to Safdarjung Airport,
New Delhi – 100 103

2.2 DUTIES AND RESPONSIBILITIES OF THE CHIEF INSPECTOR

The Chief Inspector of Dangerous Goods shall be responsible for ensuring the compliance
with the Aircraft (Carriage of Dangerous Goods) Rules 2003. His functions shall include
the following:

a) He shall be responsible for coordination of all matters relating to Dangerous
Goods;

b) He shall draw the annual/quarterly/monthly surveillance programme and ensure
its completion within the stipulated time-frame; and

c) He shall maintain a close liaison with all the regional/sub-regional offices of the
DGCA with a view to directing and controlling the Dangerous Goods
inspections/surveillance which shall be carried out by the Dangerous Goods
Inspectors attached to these offices.

2.3 DANGEROUS GOODS INSPECTORS

Dangerous Goods Instructors from approved Dangerous Goods Training Organizations.
While the Dangerous Goods Inspectors shall report to the concerned Regional
Directors/Controllers of Airworthiness located at Delhi, Mumbai, Chennai and Sub
Regional Directorate at Hyderabad, one DG Inspectors are attached to the DGCA
Headquarters.

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2.4 DUTIES AND RESPONSIBILITIES OF DG INSPECTORS

The Dangerous Goods Inspectors shall:

Assist the DGCA in carrying out the Dangerous Goods inspection/audit/surveillance;

a) Be attached to the concerned Director/Controller of Airworthiness who shall be
his reporting officer;

b) Make himself available as and when required by the concerned
Director/Controller of Airworthiness and carry out the assigned tasks including
preparations and conduct of audit, de-briefing meetings, finalization of audit
findings, communication of audit findings to the organization, follow up for
corrective action and also preparation of reports;

c) Demonstrate complete independence during the inspection by performing his
duties in a fair, impartial and objective manner; and

d) Shall follow the Surveillance Procedures detailed in this handbook.

2.5 DANGEROUS GOODS INSPECTOR TRAINING

The Dangerous Goods Inspector must be trained in every aspect of his/her duties.
Minimum training requirements and the duration of the training is mentioned
below:
1. An initial training (Classroom or On the Job or both) upon joining the

Dangerous Goods Division.

2. An annual refresher every year as per the schedule decided.

3. Training of new Dangerous Goods Inspectors is under the direction of the Joint
Director General.

4. As a representative of DGCA, it is imperative that the Dangerous Goods
Inspector maintain the knowledge and skills required to fulfill his / her
responsibilities and maintain qualifications. This is accomplished through
attendance at appropriate technical and non-technical training courses.

5. Required training is identified in an annual training plan approved by the Joint
Director General. A training record must be established and maintained for
each Dangerous Goods Inspector at the Headquarters.

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DANGEROUS GOODS INSPECTORS’ HANDBOOK

DANGEROUS GOODS INSPECTOR – INITIAL/ ON THE JOB TRAINING REQUIREMENTS

Part A – Core Training Program

DATE & SIGNATURE
Welcome

• Introduction to immediate workgroup and other employees
• Expectations – hours of work

1.0 Module One – Administrative duties
• Making Notes/ Approvals;
• Maintaining of Documentation/ Files

Inspector identification
• Complete form for Photo Identity Card
• Headquarters building security requirements and procedures
• Complete form for airport entry pass, if applicable
• Photo taken for building pass, if applicable.

Correspondence procedures
• The language requirements for documents, correspondence and e-mails to the

public and regional offices
• The internal and external correspondence system – file numbers, signature

blocks, due dates, coordination procedures
• The procedures for protected documents
• The procedures for executive correspondence (Ministerial, Briefing notes,

Question Period notes)
• The procedure to finalize correspondence and documents

2.0 Module Two - DGCA ORGANIZATION
Objective: At the completion of this section the inspector will be able to:
Explain Dangerous Goods Divisions’ relationship with other divisions within DGCA and
Airline operators operating in India.
General organization

• Departmental organization chart

Office of DGCA structure
• Priorities and mandate
• Protocols
• Directives

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Dangerous Goods Division
• Interfacing with other Inspectors, divisions, branches, directorates (protocols)
• Role of the Inspector including line and functional authority
• General and Acting responsibilities / Documentation / Work Description
• Annual training plan

3.0 Module Three – Aviation Regulatory Documents
Objective: At the completion of this section the trainee will be able to:
Recognize the different regulatory documents that may be useful or necessary for an
Inspector.

Regulatory documents
• The Aircraft Act
• Aircraft (Carriage of Dangerous) Rules 2003
• Civil Aviation Requirements (CAR)
• Air Operators Certificates
• The International Civil Aviation Organization Documents
• The International Air Transport Association Dangerous Goods Regulations

4.0 Module Four – Familiarization with Dangerous Goods Division
Objective: At the completion of this section the Inspector will be able to:
Recognize the major differences between industry and DGCA;
Locate and utilize the various documents necessary to effectively do his/her work.

Introduction
• Transition from industry to government

Required Documents
• Dangerous Goods Inspector Hand book
• Aircraft Act (or overview booklet, whichever is available)

OPERATOR MANUALS
• Standard Operating Procedures Manual (SOPs)
• Safety Emergency Procedure Hand book/Manual.

5.0 Module Five – Human Resources
Objective: At the completion of this section the inspector will be able to:
Effectively communicate

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Human Resources
• Communication Skills
• Leadership skills
• Time Management
• Stress Management
• Conflict Management
• Safety Management System

6.0 Module Six – Inspectors’ Task
Objective: At the completion of this section the Inspector will be able to Identify the
purpose and function of the policy of inspection frequency. Understand how the
various inspections are planned.

Frequency of Inspection
• The purpose of system and who uses it
• Provide overview of how system works
• Development of annual inspection program

7.0 Module Seven – INSPECTIONS
Objective: At the completion of this section the Inspector will:
Be familiar with the way DGCA exercises safety oversight through the conduct of
inspections.

7.1 Inspection Process
• Review protocol when communicating with management personnel, training
personnel and crew members
• Review purpose and conduct, including inspection criteria, and pre-inspection
activities (scheduling, coordination and communication), of Inspections for all areas
related to Dangerous Goods.
• Review the training record of the Operator
• Review completion of inspection checklist
• Review completion of correspondence to operators respecting deficiencies
observed
• During inspections, including follow-up
• Provide trainee with Inspector Handbook (if available) and copy of Inspection
Report.

7.2 Practical Training
Observe inspections under the supervision of a qualified inspector/supervisor
Conduct above inspections successfully.

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DANGEROUS GOODS INSPECTORS’ HANDBOOK

DANGEROUS GOODS INSPECTOR – RECURRENT / REFRESHER TRAINING REQUIREMENTS
Part B – Annual Recurrent

Welcome
Introduction to immediate workgroup and other employees, Attendance sheet (Date and
Signature)
Opening address

1.0 Module One – Dangerous Goods Inspectors’ Functions
• Duties and Responsibilities
• Review of previous annual data and analysis

2.0 Module Two – CAR
• Discussion on amended CAR circulars
• Review of previous circulars and feedback

3.0 Module Three – Dangerous Goods Inspectors’ Handbook
• Data Analysis
• Review of Dangerous Goods Inspectors’ Handbook

4.0 Module Four – DGCA Functions
• Safety foresight and responsibilities
• Enforcement policies and review on amendments in rules and regulations

5.0 Module Five – Case Studies
Objective: At the completion of this section the inspector will be able to:

• Case study on Dangerous Goods Audits.
• Review of annual surveillance reports and repeated occurrences.

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DANGEROUS GOODS INSPECTORS’ HANDBOOK

2.6 ROLE OF REGIONAL DIRECTORATES OF AIRWORTHINESS

1. The Regional Directorate shall implement the ASP provided by the Chief Inspector
though the DG Inspectors attached to the region.

2. All non-compliance issues identified by the DG Inspector shall be followed/
monitored by the Regional Directorate through DG Inspectors.

3. The Regional Directorate shall consolidate the surveillance audits carried in the
Region and send a Monthly Report to the Chief Inspector not later than 10th of the
following calendar month.

4. Notwithstanding the monthly reports, if Level 1 findings are reported by the DG
Inspectors, the Regional Directorate shall take appropriate corrective action(s) in
consultation with and the guidance of the Chief Inspector.

5. The Regional Directorate should explore the possibility of deputing its officials
(subject to availability) to accompany the DG Inspectors whenever surveillance
audit is undertaken.

6. Though the DG Inspectors shall carry out the surveillance audits and prepare the
reports, the Regional Directorate shall advise the organization about the audit
findings

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DANGEROUS GOODS DIVISION - CONTACT DETAILS

DGCA HEADQUARTERS – NEW DELHI

Shri J S Rawat
Chief Inspector
O/O DGCA, Technical Centre, Opposite to Safdarjung Airport, New Delhi 100 103

Sr. Name Organization Contact E-Mail

No Telephone

NORTHERN REGION- DELHI

1 Shri Keyur Indigo 0124-4953630 [email protected]

Pandya

0971 709 9226

WESTERN REGION - MUMBAI

1 Shri P. Air India 022-2626 5587 [email protected]

Mirchandani (NACIL-A)

098 925 76070

2 Shri Shazil Jet Airways 022-6121 2204 [email protected]

Merchant 098 202 89777

3 Shri Pankaj Air India 022 2616 8291 [email protected]

David (NACIL-I) 098 193 77893

SOUTHERN REGION- CHENNAI

1 Shri Venantius Blue Dart 099 204 43091 [email protected]
(Veny) D’Souza Aviation

HYDERABAD

1 Smt C. Lakshmi Air India 040-27750214-O [email protected]

Prabhu (NACIL-I) 092 914 14450 [email protected]

2 Shri C.D. Air India 040-27750214-O [email protected]
Lokendernath (NACIL-I) [email protected]

098 492 06625

Revision 2 Dated 11th June 2012 14

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CHAPTER - 3

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CHAPTER -3

SURVEILLANCE AUDITS AND REPORTING PROCEDURES

3.1 ANNUAL SURVEILLANCE PROGRAMME (ASP)

The Chief Inspector shall prepare an Annual Surveillance Programme (ASP) and the DG
Inspectors shall carry out the surveillance audits. The Surveillance Audits shall be on
scheduled manner and unscheduled audits (Spot checks) may be carried out only on
specific approval of the Regional Director/Controller of Airworthiness and or the Chief
Inspector.

3.2 SURVEILLANCE AUDIT CHECKLIST

Dangerous Goods Division has designed and developed following Surveillance Audit
Checklists covering all compliance issues detailed in Annex 18 ICAO Technical
Instructions and Supplement. He Surveillance Audit shall be carried out in line with the
Surveillance Audit Checklist and any other findings other than issues that detailed in the
checklist shall be treated and reported as ‘observations’ in the Audit Report.

3.3 ADVANCE NOTICE TO THE ORGANIZATION

The Organization that is scheduled to be audited shall be advised of the date of audit,
sufficiently in advance (minimum of 15 days in advance) in order to facilitate the
Organization to be in preparedness for the audit. The written Advance Notice along
with a copy of the checklist proposed to be used during the audit shall be sent to the
person responsible for dangerous goods in the organization and confirmation of the
receipt should be sought.

3.4 PARTICIPATION OF OTHER DGCA OFFICIALS DURING THE AUDIT

The DG inspector shall consult with the concerned Director/Controller of Airworthiness
and check whether any other officials from DGCA will join him during the surveillance
audits.

3.5 CATEGORIES OF AUDIT FINDINGS

The deficiencies and or non-compliance identified during the Surveillance Audit shall be
shall be categorized as under:

Level 1 – Any non compliance with the Technical Instructions, which would lower the
standard and probably place the aircraft or personnel in a hazardous situation.
Depending on the extent of the Level 1 finding, consideration should be given to

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DANGEROUS GOODS INSPECTORS’ HANDBOOK

prohibiting the operator from carrying dangerous goods until corrective action has been
taken

Level 2 – Any non compliance with the Technical Instructions, which could lower the
standard and probably place the aircraft or personnel in a hazardous situation. The
corrective action period granted by DGCA should be appropriate to the nature of the
finding, but initially not more than three months

Level 3- An observation intended to give background information. Level 3 must not
include information suggesting non-compliance with the requirements of the Technical
Instructions. No regulatory action is required to be taken in the case of Level 3

3.6 LEVEL 1 FINDING- IMMEDIATE ACTION

Any Level 1 findings identified during the audit shall be immediately brought to the
attention of the Chief Inspector, Regional Director/Controller of Airworthiness. The
Chief Inspector and or the Regional Director/Controller of Airworthiness shall take such
immediate corrective action that may be required.

3.7 DE-BRIEFING AND FINALIZATION OF AUDIT FINDINGS

The deficiencies, non-compliance shall be listed and discussed in a de-briefing meeting
with the representatives of the organization that was subjected to audit. After
evaluating the views offered by the representatives of the organization, organization
shall set target date(s) for making good of each of the deficiency identified as Level 2
and the same shall be included in the Audit Report.

Non-compliance issues that were identified by the Dangerous Goods Inspector, but not
agreed by the operator shall be brought to the attention of the concerned Regional
Director/ Controller of Airworthiness, who shall evaluate and guide the Dangerous Goods
Inspector on the course of action that should be taken. Where required, the concerned
Director/Controller of Airworthiness may seek the guidance of the Chief Inspector and
decide on the course of action.

The Audit Report shall be submitted by the Dangerous Goods Inspector to the Regional
Director/Controller of Airworthiness.

3.8 AUIDT FINDINGS/FOLLOW-UP

The Dangerous Goods Inspector who carried out the audit of an organization shall follow
up with the organization and confirm that the organization has taken corrective action
on Level 2 findings within the time-frame agreed during the de-briefing.

If the organization has failed to take corrective actions within the stipulated time, same
shall be brought to the attention of the Regional Director/Controller of Airworthiness

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who shall guide the Dangerous Goods Inspector on the course of action that should be
taken.
3.9 MONTHLY ADUIT REPORTS
The Dangerous Goods Inspectors shall prepare a Monthly Audit Report covering all
surveillance audits carried our by the respective Regional Directorates of Airworthiness
The Regional Director/Controller of Airworthiness shall send the Monthly Audit Report of
the Region to the Chief Inspector not later than 10th day of the following month.

3.10 REVIEW OF MONTHLY AUDIT REPORTS/ASP PERFORMANCE
The Chief Inspector shall review the Monthly Audit Reports received from the Regional
Directorates and take appropriate actions as may be required.
The Chief Inspector shall also review the performance of the Regions and ensure that
the schedule detailed is ASP is maintained.
The Chief Inspector shall hold periodical review meetings of the Dangerous Goods
Inspectors and the Regional Director/Controller of Airworthiness.

INTENTIONALLY LEFT BLANK

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CHAPTER - 4

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DANGEROUS GOODS INSPECTORS’ HANDBOOK

DANGEROUS GOODS INSPECTION REPORT

Name of the Operator Air Operator
Station/Location Airport Operator
Type of Operator Ground Handling Agent

Type of Air Operator Certificated to carry dangerous goods
(only for Air Operators) Not Certified to carry dangerous goods
Date(s) of Inspection
Name(s) of Inspectors

Principal Operator/

Handling Agent Personnel
associated during the

inspection

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DANGEROUS GOODS INSPECTORS’ HANDBOOK

DANGEROUS GOODS SURVEILLANCE AUDIT CHECK LIST

SR. ISSUE ICAO TI IATA YES NO N/A Level

NO REF DGR REF

1 Air Operators Permit (AOP) authorizes ING 01
the Operator to carry dangerous goods.

Check: The AOP listed provided by DGCA
and confirm the validity

2 Confirm that the Operator has 7.2.3
established procedures for handling of 7.2.13
dangerous goods.

Check: Operators relevant manuals

Verify use and adequacy of the

procedures and checklists

3 The Dangerous Goods Regulations 1.4.1 1.5.4
Training of the Operator has been Aircraft

approved by DGCA Rules

Check: Validity of the approval 1.5.4

4 If the operator avails the services of a 1.4.1
third party for providing Dangerous Aircraft
Goods Regulations Training such training Rules
programme is approved by DGCA.

Check: Validity of the approval

5 The Operator has a designated a person
as responsible for all issues related to
carriage of dangerous goods by air.

6 The Operator has a system of 7.4.2
maintaining applicable Standard
Operating Procedures and current
Manuals related to carriage of dangerous 1.1.2
goods in the areas where dangerous
goods are handled

Check: Current edition of Technical
Instructions or IATA DGR

Operator’s Manuals on Cargo
Operations/Flight Operations/Cabin Crew
SEP/ Passenger Services

Check whether Cargo and Other
Operations Staff have been provided with
the information

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DANGEROUS GOODS SURVEILLANCE AUDIT CHECK LIST

SR. ISSUE ICAO TI IATA YES NO N/A Level

NO REF DGR REF

7 If the Operator is availing the services of 7.4.2
handling agents, the Operator has a

system of providing all information
related to carriage of dangerous goods to

the handling agents

Check : Manuals and other Instructions
have been provided

8 The Operator has established a system of 1.4.1 1.5.5

maintaining training records that meets Table 1.4
the requirements of the Regulations 1.4.2.4

Check: Training Manual for 7.4.9

requirements regarding maintenance of
training records

9 The Operator has established appropriate 7.4.8 9.5.1.2

Emergency Management System required
to meet any emergencies arising during

ground operations (spill or leak of
dangerous goods etc.,)

Check: Relevant documentation
Check physical availability of

arrangements

10 Ground Emergency Drill Information is 7.4.8 9.5.12
adequately displayed in all areas where 7.4.8 9.4.1
dangerous goods are handled

Check : Physical availability

11 The Operator has a system an
appropriate spill cleaning as part of
ground operations management

Check: Documentation

12 The Operator has a system of providing
the Emergency Response Information on
board aircraft

Check the availability of information

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DANGEROUS GOODS SURVEILLANCE AUDIT CHECK LIST

SR. ISSUE ICAO TI IATA YES NO N/A Level
NO REF DGR REF

13 The Operator has established system of 7.4.4 9.6
reporting incidents/accidents related to 7.4.5

carriage of dangerous goods including

undeclared/ mis-declared dangerous
goods

Check: Documentation that details the
procedures

Verify the arrangements if the operator
engages the services of handling agents.

The Operator has a system of 7.4.6 1.3.4
immediately notifying the competent
State Authority (s) about the aircraft
incident/accident arising due to
dangerous goods on-board an aircraft

13 The Operator has a system of 7.4.10
maintaining records related to carriage
of dangerous goods

Check : Documentation that details the
procedures

14 The Operator has an appropriate disposal 7.3 9.2.1.3
system for unclaimed and or undelivered
dangerous goods

Check : Documentation that details
procedures

Documentation that confirms the
compliance

15 The Operator ensure to comply with the 1.4
regulations for transportation of (Notes)
Company Material (COMAT) that that
contain.

Check: Documentation that confirms

compliance

16 The Operator has deployed appropriately 1.4.1 1.5.A
trained personnel for acceptance of Table 1.4 9.1.1.1

cargo other than dangerous goods

Check: Training records.

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DANGEROUS GOODS SURVEILLANCE AUDIT CHECK LIST (Contd.)

SR. ISSUE ICAO TI IATA YES NO N/A Level
NO REF DGR REF

17 The Operator has deployed appropriately 1.4.1 1.5.A

trained personnel for acceptance of Table 9.1.1.1
dangerous goods. 1.4.1

Check: Compare the training record with 7.4.7 9.5.4
the Duty Roster to confirm that
appropriately trained personnel are
available at all times, when dangerous
goods are handled.

18 In the cargo acceptance area appropriate
placards providing information about
dangerous goods

Check: Physical availability

Pictorial information in addition to 7.1.1 9.1.3
written information 7.1.3
19 The Operators has established its own
Dangerous Goods Acceptance Checklist or
uses IATA Dangerous Goods Checklist

Check: Physical availability of current
checklists

Few checklists that were used for
acceptance of dangerous goods.

Enclose a specimen of the checklist

20 If the Operator has established its own 7.1.3 9.1.3
Dangerous Goods Acceptance Checklist,
confirm that the checklist covers all
areas of acceptance procedures as is
otherwise detailed in IATA Checklist

Check : The contents

Provide a specimen along with report to
Headquarters.

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DANGEROUS GOODS SURVEILLANCE AUDIT CHECK LIST (Contd.)

SR. ISSUE ICAO TI IATA YES NO N/A Level

NO REF DGR REF

21 The dangerous goods acceptance
personnel have easy and ready access to

current edition the reference materials
for handling of dangerous goods.

Check:

Technical Instructions and or IATA DGR
Operator’s Cargo Operations Manual or
equivalent

22 The Operator has a system of
maintaining records of shipments that
have been rejected on the basis of
dangerous goods acceptance checklist.

Check: Documentation of procedures
Physical evidences to conform

compliance

23 The Operator has a system of ensuring 1.2.7
that the dangerous goods packages that
were opened by customs and or other
regulatory/law enforcement authorities
are repacked by appropriately trained
and qualified personnel

Check: Documentation for Procedures 9.2
Physical arrangements 9.3.2

24 The Operator has designated an 7.2.2.1
appropriate place for storage of
dangerous goods in the warehouse.

Check:

Placarded to show that the place is
designated for storage of dangerous
goods;

Easy accessibility to fire tenders;

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DANGEROUS GOODS SURVEILLANCE AUDIT CHECK LIST (Contd.)

SR. ISSUE ICAO TI IATA YES NO N/A Level

NO REF DGR REF

25 Availability for required fire fighting
equipments;

Compatibility Chart is prominently
displayed to facilitate proper storage;

“NO SMOKING” signage is prominently
displayed;

First-Aid box is available in the
warehouse;

First-Aid and Emergency Information is
prominently displayed.

26 The Operator has a designated place for 7.2.9 9.2.1.1
storage of radioactive material 9.2.1.1.2
7.3
Check: 7.2.7 9.3.6
9.3.8
That it is not located in highly populated
operational areas; 26

Appropriate placards that indicate that
the place is designated for storage of
radioactive material and confirm that
the placards contain Trifoil Symbol

27 The Operator has a system of carrying
out inspection of packages containing
dangerous goods before preparing the
goods for dispatch

Check: Documentation of the procedures

28 The operator has a system of providing
special Unit Load Devices (ULD)
identification tags for ULDs that
containing dangerous goods

Check :

Documentation of the procedures

Physical availability of ULD tags that
meets the requirements

Observe whether the Staff responsible
could prepare the tag correctly

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DANGEROUS GOODS SURVEILLANCE AUDIT CHECK LIST (Contd.)

SR. ISSUE ICAO TI IATA YES NO N/A Level

NO REF DGR REF

29 The Operator has a system of replacing 7.2.6 9.3.7
the missing hazard and handling labels

before the goods are dispatched.

Check:

Documentation of the procedures

Physical availability of hazard and
handling labels that meets the
requirements

30 The Operator has a system of inspecting 7.3.1 9.3.6
the packages, ULDs containing dangerous 7.3.2 9.4.1
goods prior to loading on to an aircraft 7.3.1 9.4.1
and to ensure that such packages are not 7.3.2
loaded onto an aircraft

Check : Documentation of procedures

31 The Operator has a system of inspecting
the packages, the cargo compartments
to identify possible leakage and damages
to packages prior to loading and also
after unloading

Check: Documentation of procedures

32 Where leakage or spill is found in the
cargo compartments, the Operator has a
system of ensuring that the subject
aircraft is not deployed unless the spill
and clean operation has been carried out

Check: Documentation of procedures

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DANGEROUS GOODS INSPECTORS’ HANDBOOK

DANGEROUS GOODS SURVEILLANCE AUDIT CHECK LIST (Contd.)

SR. ISSUE ICAO TI IATA YES NO N/A Level

NO REF DGR REF

33 The Operator has established maximum 7.2.11 9.5.2
quantities of carbon-dioxide, solid) that

can be loaded in a cargo compartment

Check:

Documentation of the permitted
quantities

Quantity limits for different
types/versions of aircraft operated by
the operator

Quantity limits permitted when dry ice is
used as refrigerant material for food
items that are carried in the service
galley area in the main cabin

34 The Operator has established maximum 7.2.9 9.5.2
Transport Index of radioactive material 7.2.9 9.5.2
that can be carried in an aircraft.

Check:

Documentation of the permitted
quantities

35 If the Operator has established maximum
quantities of dangerous goods (other
than for radioactive material and carbon-
dioxide, solid) that can be loaded in a
cargo compartment/ aircraft, such
information is easily accessible to the
personnel who are involved in loading of
such goods.

Check: Documentation of procedures

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DANGEROUS GOODS SURVEILLANCE AUDIT CHECK LIST (Contd.)

SR. ISSUE ICAO TI IATA YES NO N/A Level

NO REF DGR REF

36 The Operator has established a system to 7.2.4.2 9.3.5
secure packages containing dangerous

goods

Check: Documentation of procedures

Operator holds required securing
material that are easily available for the
personnel responsible for securing of
goods

Verify by observation (if possible) correct
loading of dangerous goods

37 If Operator has ‘COMBI’ aircraft and 7.2.1 9.3.4
where the mail deck cargo hold is not at
least of Class B, the Operator has
established system and procedures based
on exceptions or approvals or
prohibitions and the such procedures
have been made available to all
personnel including handling agents

38 If the Operator has all cargo aircraft 7.2.4.1
operation, the Operator has a system of
providing access facilities to the flight
crew members when packages bearing
‘Cargo Aircraft Only’ label that need to
be loaded in accessible
compartment/positions

Check: Documentation of procedures

39 The Operator has a system of providing 7.4.1 9.5
Notice to the Pilot- in- Command
detailing information related to
dangerous goods that were placed on
board

Check:

Documentation of the procedures

NOTOC contains all information required
and detailed in Technical Instructions.

Check whether the NOTOC has been
completed correctly including signature

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DANGEROUS GOODS SURVEILLANCE AUDIT CHECK LIST (Contd.)

SR. ISSUE ICAO TI IATA YES NO N/A Level

NO REF DGR REF

40 The Operator has a system of ensuring 7.1.4.6 9.5
that the information provided in the

NOTOC is available on ground at points
of departure and scheduled arrival for

duration of flight

Check:

Documentation of the procedures 7.4.3
Check the accessibility

41 The Operator has a system of notification
by pilot-in-command to air traffic
services in the event of an in-flight
emergency

Check

The Documentation for procedures 9.5.3

42 The Operator has a system of providing 7.5.1.2
information to passengers about
dangerous goods that are permitted in 8.1.1
passenger’s baggage

Check:

Documentation for procedures;

Provision of information in passenger
ticket or website where e-tickets are
purchased;

Placards are available at the check-in
area

43 The Operator has established a system 7.4.5
for dealing with and reporting of
passengers with dangerous goods that are
not permitted (including liaison with
security staff)

Check

The inter and intra arrangements
between various related agencies and
verify the adequacy of such
arrangements

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DANGEROUS GOODS SURVEILLANCE AUDIT CHECK LIST (Contd.)

SR. ISSUE ICAO TI IATA YES NO N/A Level

NO REF DGR REF

44 The Operator deploys appropriately 1.4.1 9.5.3.4
trained personnel for passenger and their Table 1.4

baggage acceptance process

Check:

Training records and duty roster 1.5.0.3
Validity of the certification 9.5.3.5

1.4.2.2

45 The Operator has system of seeking 7.5.2.2
confirmation from the passengers that
their baggage does not contain
dangerous goods that are not permitted
in passenger baggage.

Check:
Documentation of procedures

Observe check-in process 7.4.3

46 The Operator has established appropriate
systems and procedures for acceptance
and loading of medical aid for a patient
including provision of information to the
handling staff.

Check: Documentation of the procedures 9.3.15
and also check with staff

47 If the Operator accepts wheel chairs that 8.1.1 (i)
are powered with spillable batteries, the
Operator has a system of ensuring that
such batteries are packed meeting the
regulations.

Check: Documentation of policies
related to acceptance of wheel chairs.

48 The operator has a system of ensuring
that such wheel chairs powered with
spillable batteries are loaded and stowed
as laid down in the Regulations

Check

Documentation of the processes

Notification to the Pilot-in-Command

Check with staff responsible

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DANGEROUS GOODS SURVEILLANCE AUDIT CHECK LIST (Contd.)

SR. ISSUE ICAO TI IATA YES NO N/A Level

NO REF DGR REF

49 The Operator has established appropriate 8.1.1 2.3
systems to provide approval for such 2.3.A
dangerous goods in passenger baggage
that need Operator’s approval as
detailed in the Regulations (E.g Dry ice
in checked baggage, oxygen for medical
use etc.,)

Check: Documentation of procedures

50 The Operator deploys appropriately 1.4.1 1.5

trained personnel as Load Planners Table 1.4

Check: Compare training records and
duty roster

Validation of the certification 1.4.2.2 1.5.0.3

51 The Operator deploys appropriately 1.4.1 1.5

trained personnel for screening Table 1.4
passengers baggage and their baggage

Check: Compare training records and
duty roster

Validation of the certification 1.4.2.2 1.5.0.3

52 The operator deploys appropriately 1.4.1 1.5
trained personnel for loading/unloading Table 1.4
operations

Check: Compare training records and 1.5.0.3
duty roster
Validation of the certification

1.4.2.2

53 The Operator ensures that the Flight 1.4.1.2
Crew have been appropriately trained on
dangerous goods

Check: Validation of the certification

54 The Operator ensures that the Cabin 1.4.1.2
Crew have been appropriately trained on
dangerous goods

Check: Validation of the certification

55 The Operator has a system of meeting 1.2.2.2
awareness requirements by maintenance 1.2.23
staff in respect of replacements or
unserviceable items.

Check the established procedures

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DANGEROUS GOODS INSPECTORS’ HANDBOOK

DETAILS OF NON-CONFORMITY

Listed Sr. Details of non-conformity Level Target Date
No in the for correction
Checklist

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DANGEROUS GOODS INSPECTORS’ HANDBOOK

Sr. No ADDITIONAL OBSERVATIONS

Details

(Name & Signature of the Inspector)
Date

(Name & Signature of the Person responsible for Dangerous Goods)
Organization Representative
Date

(Signature of the Director/Controller of Airworthiness)
Date

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DANGEROUS GOODS INSPECTORS’ HANDBOOK

CHAPTER - 5

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DANGEROUS GOODS INSPECTORS’ HANDBOOK

GOVERNMENT OF INDIA

OFFICE OF THE DIRECTOR GENERAL OF CIVIL AVIATION

TECHNICAL CENTRE, OPPOSITE SAFDARJUNG AIRPORT, NEW DELHI

CIVIL AVIATION REQUIREMENT

SECTION 11 – SAFE TRANSPORT OF DANGEROUS GOODS BY AIR

SERIES ‘D’ PART I

TH

Issue III, 8 JANUARY 2010 EFFECTIVE: FORTHWITH

F. No. 9/38/2009-IR

Subject: Guidelines and Procedure for Dangerous Goods Inspections.

1. INTRODUCTION

1.1 The Aircraft (Carriage of Dangerous Goods) Rules, 2003 have been framed to give effect
to the provisions of Annex 18 to the Chicago Convention and the Technical
Instructions for the Safe Transport of Dangerous Goods by Air issued by ICAO. Since
the carriage of dangerous goods by air has a direct bearing on the safety of aircraft
operations, strict compliance with these provisions is of paramount importance.

1.2 The carriage of dangerous goods is a highly skilled job, which requires proper packing,
labelling and handling etc. during various stages such as storage, loading, unloading
and transportation. As such, the responsibilities of all the agencies/personnel engaged
in the transportation of dangerous goods have been clearly defined in the Aircraft
(Carriage of Dangerous Goods) Rules, 2003.

1.3 Rule 10A of the said Rules provides that the Director General of Civil Aviation or any other
officer authorized in this behalf by the Central Government may inspect any services,
equipment, documents and records. The Central Government has authorized various
officers to enter any place and carry out the inspection.

1.4 The Dangerous Goods Inspectors are required to carry out inspection of the airline
operators as well as other agencies such as shippers, freight forwarders, airport
operators etc. in order to ensure compliance with the provisions of the Aircraft
(Carriage of Dangerous Goods) Rules, 2003 and the Technical Instructions for the
Safe Transport of Dangerous Goods by Air. Detailed guidelines and procedure for
carrying out such inspections have been laid down in this CAR.

1.5 This CAR is issued under Rule 13 of the Aircraft (Carriage of Dangerous Goods) Rules,
2003.

1.6 This CAR is issued in supersession of ‘CAR Section 3 Series ‘L’ Part II issue II dated 5th
May 2009’.

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CIVIL AVIATION REQUIREMENTS SECTION 11
SERIES ‘D’ PART I 8th JANUARY 2010

2. DANGEROUS GOODS DIVISION
2.1 In order to ensure compliance with the provisions of the Aircraft (Carriage of Dangerous

Goods) Rules, 2003, officers from Airworthiness and Flight Inspection Directorates
were mandated to carry out inspection of the agencies engaged in the carriage of
dangerous goods. However, in view of the acute shortage of manpower, this work could
not be accomplished satisfactorily. It has, therefore, been decided to establish a
separate Division in the DGCA Headquarters to deal with all matters relating to
dangerous goods. This Division shall be headed by an officer not below the rank of
Deputy Director General who shall be designated as the Chief Inspector of Dangerous
Goods.

2.2 The Chief Inspector of Dangerous Goods shall be responsible for ensuring compliance
with the Aircraft (Carriage of Dangerous Goods) Rules, 2003. His functions shall
include the following:-
i) He shall be responsible for coordination of all matters relating to Dangerous Goods;

ii) He shall draw the annual/quarterly/monthly surveillance programme and ensure its
implementation within the stipulated time-frame; and

iii) He shall maintain a close liaison with all the regional/sub-regional offices of the
DGCA with a view to directing and controlling the Dangerous Goods
inspection/surveillance which shall be carried out by the Seconded Dangerous
Goods Inspectors attached to these offices.

2.3 A few Instructors from the approved Dangerous Goods Training Organisations have been
selected and attached to the Regional Directors/Controllers of Airworthiness for
carrying out inspection and surveillance of dangerous goods. They shall report to the
concerned Director/Controller of Airworthiness who shall coordinate with the Chief
Inspector of Dangerous Goods. These persons shall be designated as Seconded
Dangerous Goods Inspectors and shall –
i) assist the DGCA in carrying out the Dangerous Goods inspection/audit/surveillance;

ii) be attached to a Director/Controller of Airworthiness who shall be his Reporting
Officer;

iii) make himself available as and when required by the concerned Director / Controller
of Airworthiness and carry out the assigned task diligently; and

iv) demonstrate complete independence during the period of secondment by
performing his duties in a fair, impartial and objective manner.

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2.4 The Director of Regulations and Information shall continue to carry out the functions
relating to inspection and approval of the Dangerous Goods Training Programmes in

th

accordance with CAR Section 3 – Air Transport, Series L, Part III dated 4 October,
2006 and shall report to the Chief Inspector of Dangerous Goods in this regard.
3. INSPECTION
3.1 The Seconded Dangerous Goods Inspectors shall periodically carry out inspection of
aircraft/airport operators, shippers/freight forwarders and cargo terminals/ warehouses
etc. to ensure that the requirements in respect of transportation of dangerous goods
such as packing, marking, labelling, documentation and handling etc. as laid down in
the Aircraft (Carriage of Dangerous Goods) Rules, 2003 are being complied with. In
addition, spot checks may also be conducted as and when considered necessary.

3.2 During inspection, the following points, amongst others, may be checked:-
(i) Dangerous goods have been packed, marked and labelled in accordance with the
Technical Instructions;

(ii) Packagings used for the transport of dangerous goods are of good quality and meet
the material and construction specifications contained in the Technical
Instructions;

(iii) A dangerous goods transport document (Shipper's Declaration) has been
completed, signed and provided to the operator;

(iv) An acceptance check-list, as required by the Technical Instructions, is available
with the acceptance staff of the operator and is being used while accepting the
dangerous goods;

(v) The dangerous goods being loaded on the aircraft are free from any leakage or
damage;

(vi) The dangerous goods are not carried in the flight deck or passenger cabin of the
aircraft;

(vii) Those dangerous goods which, according to the Technical Instructions, are
required to be transported by cargo aircraft, are not carried in passenger aircraft;

(viii) Notification to the Pilot-in-Command about dangerous goods is provided well
before the departure of the aircraft;

(ix) Information regarding the prohibition of carriage of dangerous goods in the
checked baggage, carry-on articles etc. is displayed by airlines and aerodrome
operators at vantage points in the departure area of the airport;

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(x) Every person engaged in the transportation of dangerous goods in any manner has
undergone appropriate training at a DGCA approved organization and their
training records are available;

(xi) The reference manuals are up-to-date and available to the staff; and

(xii) Any other responsibility cast on the shippers, freight forwarders, operators or any
person involved in the offer, acceptance, handling, storage, loading and
transportation of dangerous goods by air, is being carried out properly.

3.2 Detailed guidelines and the procedure to be followed for carrying out the
inspection/surveillance are outlined in the Appendix.

4. SUBMISSION OF REPORTS AND OTHER FOLLOW-UP ACTION
4.1 The Seconded Dangerous Goods Inspectors shall submit the Inspection/Audit Reports in

the prescribed proforma to the respective Director/Controller of Airworthiness with a
copy to the Chief Inspector of Dangerous Goods. However, if it becomes expedient to
take immediate corrective action, the same may be taken by the respective Director /
Controller of Airworthiness and the Chief Inspector informed about it.

4.2 In addition, a centralised database to be developed by the Chief Inspector of Dangerous
Goods shall be accessible to all the Dangerous Goods Inspectors for recording the
non-conformities/ deficiencies found during inspection.

(Dr. Nasim Zaidi)
Director General of Civil Aviation

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CIVIL AVIATION REQUIREMENTS SECTION 11
SERIES ‘D’ PART I 8th JANUARY 2010

APPENDIX

Guidelines and procedure for Dangerous Goods Inspections

1. Organization and procedures

a) The aim of the inspection is to assess the suitability of the organization and
procedures established by the operator and the facilities provided for the handling of
dangerous goods, taking into account the nature and scale of the operation. If the
operator uses a handling agent, the liaison between them shall also be checked to
confirm that each knows what is expected of them by the other.

b) The inspection needs to confirm that the operator has sufficient resources for the
intended operation and has identified those individuals who have specific
responsibilities and has made them aware of their responsibilities. It shall ensure
that reference manuals are up-to-date and available to staff who need to use them.
The manner of loading and stowage on aircraft shall be checked to ensure it is
carried out according to the requirements.

c) For inspection of the organization and procedures, the form available at Attachment I
shall be used.

2. Consignment Inspection

a) The aim of checking consignments of dangerous goods shall be to determine that,
as far as can be ascertained from an external check, the packages and their
associated documents comply with the laid down requirements. It shall also
determine, as far as possible, that associated documentation (e.g. air waybill,
dangerous goods transport document, acceptance checklist, written notification to
commander) meets all applicable requirements. Inspections shall be carried out in
the operator’s or handling agent’s premises and after the dangerous goods have
been accepted for transport or whilst they are still in the care of the operator or
handling agent.

b) Both export and import consignments shall be inspected, but with more emphasis on
export consignments. If a consignment is found which does not comply with the
requirements, action shall be taken to prevent it from being loaded on an aircraft
and an investigation made into how it was offered for transport and accepted.
Although import consignments have already been carried by air, the finding of
evidence of non-compliance with the requirements shall be reported to the State
where the goods were originally loaded on an aircraft.

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3. Operations Manual and other Staff Instructions

a) A check of the Operations Manual and other staff instructions should be made during
the organization and procedures inspection referred to above. The Technical
Instructions require the Operations Manual or other manuals to contain certain
information when the operator intends to carry dangerous goods. In addition to this
information, the Operations Manual needs to contain sufficient guidance material
and instructions to enable all those concerned (both ground staff and flight and
cabin crew) to meet their responsibilities. The Operations Manual inspection aims to
confirm the information provided is adequate, complete and up-to-date. It may also
be confirmed that the handling agent has copies of the relevant parts of the Manual
or other instructions concerning the operator’s policy and procedures in regard to
carriage of dangerous goods.

b) When an operator does not intend to carry dangerous goods, the Operations Manual
should still be checked to ensure it contains information about the policy of the
operator in regard to dangerous goods and instructions about the carriage of
passengers with dangerous goods.

4. Staff Training
The training inspection shall be carried out to confirm that all relevant staff of the
operator or handling agent have been trained, and also that the training has been to the
required standard and given within the required periods.

5. Training Programmes
a) Rule 12 of the Aircraft (Carriage of Dangerous Goods) Rules, 2003, provides that the
dangerous goods training programmes established by or on behalf of operators
shall be approved by the State of the operator. Inspection may be carried out to
confirm that training meets the requirements laid down in CAR Section 3 Series ‘L’
Part III.

b) An operator, depending on its size, may have several training programmes
customized to the individual responsibilities of its staff. Even if the operator does not
carry dangerous goods, there is still a need for training programmes for both
operational and ground staff dealing with passengers and their baggage.

6. Passenger warning notices
a) The Technical Instructions requires notices, warning passengers of the prohibition of
dangerous goods in baggage, to be prominently displayed and in sufficient number
so that passengers see them during their normal progression through departure
procedures. The method of inspecting notices is to check those areas in terminals
where the operator (or the handling agent) issues tickets, checks in passengers and
assembles them to board an aircraft.

b) For this purpose, the form available at Attachment II shall be used.

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7. Results of inspections

The results of a dangerous goods inspection shall be recorded so as to produce a
record of what was seen and noted at the time. The record should be sufficiently
comprehensive to identify any faults or deficiencies, since these will need to be
reflected in the letter to the operator to take remedial action which shall be completed in
the specified time frame.
8. Frequency of inspections

The Technical Instructions does not specify the frequency of such inspections.
However, the Manual of Procedures for Operations Inspection, Certification and
Continued Surveillance (Doc 8335), produced by ICAO, recommends that all significant
aspects of the operator’s procedures and practices should be inspected at least once in
every twelve-month period. As such, all aspects related to dangerous goods of an
operator engaged in the carriage of dangerous goods as cargo shall be inspected on
an annual basis. Operators choosing not to carry dangerous goods as cargo may be
inspected at least once in two years.

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Attachment I

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