HR STAR Programme (HR Certification Programe for HR Officer/Supervisor in Store) TRAINING MODULE - NEW STAFF ORIENTATION Modul Latihan - Sesi Orientasi Untuk Pekerja Baru Presented by Human Resources Business Partner Department October 2023
Content NSO New Version Off-Boarding T&P Q&A
3 ICE BREAKING
TRAINING GROUND RULES 4 Active Silence Your Handphone Fun! Be happy Ask question
5 Opening Speech Balancing of the Head, Heart and the Hand (3H) A MUST HAVE ACCEPTANCE TRUST need to be built need to be earned
6 Opening Speech / Ucapan Pembukaan 2022 Human Resource People Strategy Employee Experience (EX) • Hire to Retire: AEON Malaysia delivers good employee onboarding experience. • Key Result: 80% New Employee Onboarding Program Rating Score
7 1. Structured Welcoming Onboarding Session 3. Digitalization & Interactive On Boarding via ABA 2. AEON Culture & DNA Familiarization Session 6. HR SMEs Roadshow 4. One to One Session with Superior (Planning) 8. On Boarding Satisfaction Survey 7. One to One Session with Superior (Milestone Checkpoint) 5. Buddy / Mentor Mentee Program AEON Onboarding Program Day 1 - 30 Day 1 - 30 Day 1 - 30 Day 90 onwards Day 30 onwards Day 1 - 30 Day 1 - 30 Day 90 onwards Start Program Objective : To establish an inclusive and integrated Onboarding Program (with Department/BUs), supporting by digitalization as an enabler. On-boarding Journey / Perjalanan Program Orientasi
TRAINING MODULE / MODUL LATIHAN 8 DAY 1 New Staff Introduction AEON Way AEON figure DAY 2 Transfer & Promotion Off boarding DAY 1- DAY 7 Implementation Day by HR Store
9 NEW STAFF ORIENTATION DAY 1 ORIENTASI PEKERJA BARU HARI PERTAMA
10 Attendance & Pre-Test
11 Implementation Strategy – Onboarding Format / Strategi Pelaksanaan – Format Onboarding CURRENT Day 1 – 7 1. NSO Day 1 - 7 PIC HRBP Day 30 Day 90 1. Monthly session with HR SME – Not available for Operations 1. NSO Satisfaction Survey – twice a year PROPOSE Presenting by Nazierah , HRBP 1. NSO Day 1 – New 2. Digital Booklet - New 3. Buddy Program - New 4. KPI Plan – New 1. Monthly session with HR SME every Friday, 3rd week of the month - New 1. NSO survey H1/ 2023 - Completed PIC HRBP, L&D PIC L&D, HR SME Presenting by Salahuddin, L&D 1. NSO Day 2 to 7 - Refresher 2. AEON Way – Refresher 3. AEON Figure – New
NSO Day 1 – Harmonized HG & Operations Status Key: On Track Not Available Not Applicable NSO Contents Home Ground Operations Home Ground Operations Agenda – Explanation On Day 1, Day 30 & Day 90 QR Attendance QR Pre-Test ACOC AEON Journey AEON Group Company AEON Business Operations AEON Business Structure AEON Business – Embracing New Retail AEON Business - Awards & Accolades AEON Malaysia Organization Chart General Briefing - What Do You Need To Do? – It Access Our Medical Insurance Coverage Working Hours Payroll Period Cut Off Staff Purchase Scheme Long Service Award Key Contact Person CURRENT NEW APPLICABLE FOR BOTH HG & OPERATIONS PIC: Presented by: Azie HRBP Material Provider: HRBP
NSO Day 1 - Digital Onboarding Booklet / NSO Hari Pertama - Booklet Onboarding Digital Contents Welcome Message About AEON Our Philosophy Our Strength Code of Conduct Our Business AEON Business Operations & Structure Company Milestones & Awards Long Service Awards AEON Leadership Council (ALC) Onboarding Onboarding Approach KPI & Framework Training & Development 4 Development Pillars Self-Study (e-learning) Roles & Responsibilities Key Information Sources Buddy Program & KPI Plan information Kindly scan the QR Code below to view New Joiners Onboarding Booklet
ON-BOARDING SESSION SESI ORIENTASI DAY 1 HARI PERTAMA Prepared by Liana Mokhtar (Senior Manager HRBP) & Nazierah (Executive, HRBP) October 2023
Sign in for your Attendance / Rekod Kehadiran 15 Kindly scan the QR Code below to confirm your attendance Note : Kindly get new joiner to scan the QR attendance
Training Contents / Modul Latihan 16 1. What to Expect on your First Day? Hari pertama di AEON ………………………………………………......5 2. Who We Are? Siapa AEON? ………………………………………………................................................. 7 3. Meet the Team Kenali pasukan AEON ………………………………………………................................................ 11 4. General Information Maklumat umum ………………………………………............................................. 13 5. Key Contact Hubungi kami ………………………………………................................................................. 23
WHAT TO EXPECT ON 1ST DAY? 17
Share your experience 18 Knowledge Sharing Session
Onboarding Approach / Pendekatan Program Orientasi 19 Onboarding is a process through which you will acquire the KNOWLEDGE, SKILLS, ATTITUDES, AND BEHAVIORS that will ensure your success at ÆON. Onboarding ialah proses di mana anda akan memperoleh PENGETAHUAN, KEMAHIRAN, SIKAP dan TINGKAH LAKU yang akan memastikan kejayaan anda di ÆON.
WHO WE ARE? 20
About AEON / Mengenai AEON 21
AEON Journey / Perjalanan AEON 22 For more information on company history, visit https://aeongroupmalaysia.com/history/ Untuk maklumat lanjut, sila rujuk laman web diatas:
AEON Group Companies in Malaysia / Kumpulan Syarikat AEON 23 Redefining Malaysia’s Retail Landscape With every retail store of ours, we create opportunities and bring value to customers and communities around the globe. In Malaysia, AEON is a leading General Merchandise Store cum Supermarket chain with: 35 AEON Stores 28 AEON Mall 21 AEON BiG 8 AEON MaxValu 62 AEON Wellness 42 Daiso
MEET THE TEAM 24
Ready for a Quiz? 25 Quiz 1 – Top Management Knowledge
AEON Malaysia Organization Chart / Carta Organisasi AEON 26 Managing Director Keiji Ono Deputy Managing Director (Business) Naoya Okada COO Naoya Okada CMMO Low Ngai Yuen CPO Lee Beng Beng CHRO Dr. Kasuma Satria CTO Djoni Herlambang CGO Tsugutoshi Seko Acting CFO Tan Ai Lee Personal Assistant Margaret Internal Audit Nur Suriya MD Office, Strategy & M&A Futagi Deputy Managing Director (Corporate) Tsugutoshi Seko Chief Operating Officer Chief Merchandising & Marketing Officer Chief Property Officer Chief Human Resources Officer Chief Technology Officer Chief Governance Officer Acting Chief Finance Officer Personal Assistant Amanda
GENERAL INFORMATION 27
E-Learning & IT Support Access / E-Pembelajaran & Akses Sokongan IT 28 Go to AEON Business Academy (ABA) Website to get more information on New Staff Orientation materials. N/A for Operations N/A for Operations N/A for Operations N/A for Operations N/A for Operations
For Work from Home or Remote Working / Kerja dari Rumah atau Luar Pejabat 29 If you work from home or remotely, please scan the QR code below in i-AEON mobile application. SAMPLE Note : 1. Please coordinate any requests for working from home with your Head of Department. 2. Link access has been provided in Password Directory Email 3. Link: https://aeonfamily.aeonsolutionscenter.com/atte ndance-qr/1 Not Applicable for Operations
Ready for a Quiz? 30 Quiz 2 – General Information on Medical Coverage
PM Care Outpatient & Inpatient Journey / Mengenai PM Care 31
Medical Insurance Coverage / Perlindungan Insurans Perubatan 32
Group Term Life Entitlement / Pelan Insurans Jangka Hayat Kumpulan 33
Group Personal Accident Entitlement / Pelan Kemalangan Peribadi Kumpulan 34
Ready for a Quiz? 35 Quiz 3 – Working Hours in Operation
Working Hours in Home Ground / Waktu Bekerja Pekerja HG 36 1:00 pm to 2:00 pm Lunch Break • Obtain approval of superior • Request must be in quarterly basis Flexi Hours • 5 days a week • Saturday (OD) • Sunday (RD) • Validity OD (30 days) • Validity RD (7 days) Working Days • Must clock in & clock out, no late in culture • Morning assembly every first Wednesday of the month Additional Info Options Shift Code Working Hours 1 AMY_103 07:30 – 16:30 2 AMY_105 08:00 – 17:00 3 AMY_106 08:30 – 17:30 4 AMY_107 09:00 – 18:00 Not applicable for Operations
Working Hours in Operation / Waktu Bekerja Pekerja Operasi 37 + GMS Supporting dept. Foodline Bluewave Syif Pagi 9am – 5.30pm Syif petang (isnin~Khamis) 1:30pm - 10:00pm Syif petang (Jumaat~Ahad) 2pm – 10.30pm 1. Perhimpunan Pagi secara dalam talian dengan HomeGround (8.30am~9.30am) ** Stor memainkan semula video semasa Stor Perhimpunan Pagi 2. Taklimat Harian : 9.00am, 3.00pm 3. Pembersihan di tempat kerja 11am, 2pm, 4pm, 6pm & 8pm 4. Leret kehadiran (swipe in attendance): Shif biasa : 4 kali **termasuk rehat makan Full Shift : 6 kali Syif Pagi 8am – 4.30pm Syif Petang (isnin~Khamis) 1:30pm - 10:00pm Syif Petang (Jumaat~Ahad) 2pm – 10.30pm Syif Pagi 8am – 4.30pm Syif Petang 2pm – 10.30pm Syif Malam 11pm – 7.30am ** Shif penuh : 9am~11pm, Rehat 2 kali (2pm~3pm, 5.30pm~6pm) WAKTU BEKERJA & REHAT ADALAH BERGANTUNG KEPADA KEPERLUAN OPERASI DAN IANYA BOLEH DI UBAH DI ATAS BUDI BICARA SYARIKAT
Ready for a Quiz? 38 Quiz 4 – Payroll Period Cut off
Payroll Period Cut Off 39 EMPLOYEE Salary calculation from 21st – 20th and the pay day on 25th * Salary Calculation = Basic Salary (RM) / 30 days X No of days INTERNSHIP STUDENT Allowance calculation from 1 st – 30th / 31st and the pay day on 7 th Our panel bank for salary credited is but others bank are still accepted with the condition of:- Pay Day = 25th / 7th Others Bank Falls on working day 25th / 7th 25th / 7th **delayed by hours Falls on weekend or PH 25th / 7th On the next working day Example Calculation: October Payroll • Period : 21st Sept – 20th Oct (30 days) • Date Join : 13th Oct 2023 • Total Working day : 8 days (13th Oct – 20th Oct) • RM 1500 / 30days x 8days = RM 400
Staff Purchase Scheme / Skim Pembelian Pekerja 40 Kakitangan Am (Separuh Masa - selepas perkhidmatan selama 6 bulan) [Gred G1] Kakitangan Am (Sepenuh Masa) [Gred G1 - G3] Penyeliaan & Eksekutif [Gred J1 – J3] Pengurus & ke atas [Gred M1 & ke atas] KATEGORI HAD PEMBELIAN BULANAN (RM) 1,500 3,000 7,000 10,000 Had Pembelian Bulanan: Kadar Diskaun: GMS (Softline & Hardline) Elekrik Foodline (supermarket) / Wellness Harga Ahli AEON (AEON Member Price) KATEGORI DISCOUNT DISKAUN 10% 8% 5% Harga Ahli AEON Shj Keistimewaan (AEON Privileged) Tempoh Period (Sales Period) Diskaun staf di atas diskaun AEON Privilege Diskaun staf di atas diskaun segera Staff Purchase Scheme not available at Nota: Bayaran Rebat Kakitangan adalah dari 21 hingga 20 dan bayar pada gaji bulan berikutnya. Item diskaun tidak dikenakan untuk rebat kakitangan: Rokok, Minuman keras, iPhone dan lain-lain. Rebat kakitangan hanya berlaku untuk AEON GMS, MaxValu dan Wellness. Rebat di bawah RM1 tidak dibayar
HG Office Floor Map / Peta Lantai Pejabat HG EMBASSY CAFÉ CHIEF TECHNOLOGY OFFICER CHIEF GOVERNANCE OFFICER CHIEF HUMAN RESOURCE OFFICER CHIEF FINANCE OFFICER TRAINING ROOM MANAGING BOARDROOM STORE ROOM DOC ROOM SURAU DIRECTOR AB PLAYGROUND HOT SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT MANAGING DIRECTOR AMY CHIEF OPERATING OFFICER CHIEF MERCHANDISING & MARKETING OFFICER CHIEF PROPERTY OFFICER STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT SERVER ROOM STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF STAFF SEAT SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT STAFF SEAT Entrance Chairman’s Room Shoe Room Shimamura Door 2 Door 1 TV Display Receptionist Okazaki TV Display Nur Qamarina Sozaemon Washizawa Soemon Soichiro Emergency Exit Emergency Toyoshima Exit Nakata Homma Tanaka Toilet Male Toilet Female Dining Area Dining Area 41 Not applicable for Operations
KEY CONTACT 42
Know Your HRBP / Kenali HR Business Partner Anda 43 HR Business Partner – General Merchandising Store (GMS) HR Business Partner – Mall, AFPC & Specialty Store HR Business Partner – Home Ground
Contact Directory / Direktori Utama 44 Email: HQHR BUSINESS PARTNER <[email protected]> Email: OFFICE MANAGEMENT <[email protected]> Email: AEON IT Helpdesk <[email protected]> Email: HQHR Support <[email protected]> Email: Rosmawati Razali <[email protected]> Email: HQHR EMPLOYEE WELFARE <[email protected]>
New Staff Orientation (NSO) Day- 1 Evaluation Form / Borang Penilaian NSO 45 Kindly scan the QR Code below to submit your feedback
New Joiners Onboarding Booklet / Buku Panduan Kakitangan Baru Contents Welcome Message About AEON Our Philosophy Our Strength Code of Conduct Our Business AEON Business Operations & Structure Company Milestones & Awards Long Service Awards AEON Leadership Council (ALC) Onboarding Onboarding Approach KPI & Framework Training & Development 4 Development Pillars Self-Study (e-learning) Roles & Responsibilities Key Information Sources Kindly scan the QR Code below to view New Joiners Onboarding Booklet
ABA VIDEO 47 Go to AEON Business Academy (ABA) Website to get more information on New Staff Orientation materials. https://aba.aeonsolutionscenter.com/ To access the video during training session, kindly visit this link: 03. Video Presentation - For ABA
48 Implementation Strategy – Onboarding Format / Strategi Pelaksanaan – Format Onboarding CURRENT Day 1 – 7 1. NSO Day 1 - 7 PIC HRBP Day 30 Day 90 1. Monthly session with HR SME – Not available for Operations 1. NSO Satisfaction Survey – twice a year PROPOSE Presenting by Nazierah , HRBP 1. NSO Day 1 – New 2. Digital Booklet - New 3. Buddy Program - New 4. KPI Plan – New 1. Monthly session with HR SME every Friday, 3rd week of the month - New 1. NSO survey H1/ 2023 - Completed PIC HRBP, L&D PIC L&D, HR SME Presenting by Salahuddin, L&D 1. NSO Day 2 to 7 - Refresher 2. AEON Way – Refresher 3. AEON Figure – New
Demographic of New Joiners for H1/2023 49 HOME GROUND, 103, 3% OPERATIONS , 3798, 97% Total 3901 pax New Joiners for H1/2023 By Employee Status By Employee Type By Job Grade Active & Inactive New Joiner Permanent & Active New Joiner CASUAL WORKER CONTRACT CONTRACT 1 YEAR CONTRACT 6 MONTH EXPATRIATE INTERN OUTSOURCING PART TIME PERMANENT PHARMACIST PART TIME TEMPORARY WORKER 112 2 377 1698 7 78 285 349 883 3 107 BOARD OF DIRECTOR EXECUTIVE LEVEL GENERAL STAFF INTERN MANAGERIAL LEVEL OUTSOURCING SR MANAGERIAL LEVEL SUPERVISORY 3 53 3583 11 23 5 7 216 3390 154 56 217 31 20 15 8 3 5 2 ACTIVE, 2464, 63% INACTIVE, 1437, 37% HOME GROUND, 61, 8% OPERATIO NS, 674, 92%
Onboarding Survey Response Rate 50 Total Company Response Rate Home Ground Response Rate Operations Response Rate Total Permanent New Joiner, 735 Total Respondent, 345 Total Permanent New Joiner (HG), 61 Total Respondent, 35 Total Permanent New Joiner (Operations), 674 Total Respondent, 310 47% 57% 46%