Total Quality Management Toolbox

Benchmarking

The Idea of Benchmarking is to compare your processes or activities to the very best similar practices you can
find

 Use Benchmarking to incorporate the best ideas into your Internal
own processes. Benchmarking

 Determine what to benchmark and develop a target at Benchmarking
which to aim at (Business Mission Statement).
Competitive Comparative
 Analyze benchmarking information and identify critical Benchmarking Benchmarking
success factors (CSFs).

 Compare your performance and identify the level of
performance that you want to match or exceed.

 Take your action to establish superior performance.

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Affinity Diagram

An affinity diagram is a tool to organize brainstorming ideas and large amounts of data in a group

Grade of material Product Quality

Product Quality Affinity

Rework (%) Product Design Grade of material
Customer Affinity
returns (%)
Color Fit and Finish Rework (%)

Customer Customer
complaints returns (%)

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Consensus Reaching

Consensus Reaching is a methodical way to find a collective conclusion

Return to discussion No Block Do not go ahead
Modify or create new Accepted
proposal Stand
1 All agree  Who agrees / Aside
2 does not agree
Discussion 3 with the proposal?
Introducing Issue Proposal
Make and discuss Test of  Major Objections?
 Gather and share all Consensus
information.  Incorporate all
viewpoints. Concerns
 Define key questions. raised
 Individual list of own  Display all suggestions.
Yes
ideas from each team Consensus Implement
member. Achieved decision

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Breaking Set (Adding new ideas)

A technique used to generate additional ideas related to those already defined

1 Adapt? How can this idea used as is?
2 Modify? What are other uses or other ideas like this?
3 Magnify?
4 Minimize? Change of meaning, material, smell,
5 Substitute? color, form, shape, etc.?
6 Rearrange?
7 Reverse? Add any ingredient?
8 Combine? Duplicate, multiply or exaggerate?

Split up?
Take something out?

Who else, where else or what else?
Other material, process, place or approach?

Interchange parts?
Other layouts, sequence or patterns?

Transpose positive and negative?
Turn opposite or backward?

Combine parts and ideas?
How about blend?

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Paired Comparisons

Paired Comparison is a method to prioritize a number of alternatives and to achieve group consensus at the end
of a brainstorming meeting

Option A vs. B Total
Option A A vs. C ##
Option B A vs. D
Option C A vs. E
Option D B vs. C
Option E B vs. D
B vs. E
C vs. D
C vs. E
D vs. E

8423

2 5315 ##

23 43 ##

3 1 35 ##

1 23 ##

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Nominal Group Technique / Forced Ranking

A decision making method for use among groups of many sizes who want to make their decision quickly

Issue / Solution Option Team Members Total Rank
Description 1 Points
Description 2 John Robert Michael Susan Jane Tom
Description 3
Description 4 2 5 34 2 4 20 …
Description 5 6 3 4
Description 6 4 6 16 6 3 23 2.
5 4 1
3 1 42 4 2 24 3.
1 2 3
53 1 19 …

65 6 25 1.

21 4 13 …

By a vote everyone's opinions taken into account (6 points for 1st choice, 5 points for 2nd, ...) COMPANYLOGO





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Quality means doing it right
when no one is looking.

Henry Ford

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Quality is never an accident; it is always
the result of intelligent effort.

John Ruskin

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