BENUA DI DUNIA SPL 30143 SET INDUKSI Antarctica Europe Africa South America North America Australia Asia
BENUA DI DUNIA SPL 30143 SET INDUKSI Antarctica Europe Africa South America North America Australia Asia
File Edit Format View PN NAZNI BINTI AHMAD NAZRI SPL 30143 TEMPAHAN DAN TIKETAN B I U 4.0 TEMPAHAN MENGGUNAKAN 'GLOBAL DISTRIBUTION SYSTEM'
CLO 1: Menghasilkan semula tatacara pengurusan tempahan produk pelancongan mengikut kaedah yang betul. CLO 2: Mempamerkan tatacara akses ke Global Distribution System (GDS)
PLO 3: Mempamerkan kemahiran teknikal berdasarkan skop kerja yang diperlukan dalam bidang Pengembaraan Pelancongan PLO 5: Mempamerkan keupayaan menggunakan teknologi digital dalam menyampaikan perkhidmatan
Introduction What is Amadeus Selling Platform Connect The training environment How to log-in How to navigate Selling Platform Connect How to add services to a PNR How to make changes to a PNR How to build a Passenger Name Record for 1 passenger How to build a Passenger Name record for multiple passengers
SPL30143 JERAI1 ASK YOUR LECTURER Maklumat kata AORMY2900 laluan adalah maklumat sulit dan perlu diperoleh dari pensyarah FORGOT YOUR PASSWORD sila maklum kepada pensyarah serta merta COMMAND PAGE The Command Page is where most of your work will be completed. Cryptic entries can be entered where you see the prompt:> CUSTOMIZED YOUR COMMAND PAGE You can adjust things like the size and type of font or the color of your Command Page in your Personal Settings, from the menu on the main page. MULTIPLE WORK AREAS You can open a maximum of 6 command or graphic pages at once. This allows you to work on multiple tasks easily by selecting the tab at the bottom of the screen.
SPL 30143 CLASSROOM RULES BOOKING CLASS CODE FIRST CLASS : F (A,F,P,R) BUSINESS CLASS : J (C,D,G,J,Z) PREMIUM ECONOMY: W ECONOMY CLASS : Y 1-8 : Exact number of seats 9 : 9 or more seats available 0 - L : Segment can be waitlisted. (This code is not used by all airlines) R : On request only. S or C: Waitlist is closed.
SPL 30143 WHAT IS PNR A passenger name record (PNR) or booking file • It is a digital document that contains information about a traveler or group of travelers and their itinerary. • Each PNR has a unique code called a booking reference or record locator. • Thanks to this number, the file can be easily found in the CRS database. • A traveler purchasing a flight gets the code via email and can use it to access flight details or check in online.
SPL 30143 PASSENGER NAME RECORD How to Use a PNR Code? PNR is the abbreviation of Passenger Name Record and it is a digital certificate allowing passengers to do online check-in or manage their bookings in a short time. Also used as booking number, Passenger Name Record is a code with 6 alphanumeric characters (letters and numbers are used together). This code allows passengers to manage their bookings such as reprinting a lost flight ticket or printing the ticket at the airport. For this reason, passengers are required to keep this code after purchasing the flight ticket. Passengers can buy additional baggage, change their contact details or purchase additional services on Manage My Booking section. How to Get a PNR Code? After purchasing your ticket through the internet, PNR code including your personal details about your flight is sent to you through email or SMS. To learn your PNR code, please keep that SMS or check the relevant section of the digital file sent via email. It is of great significance for passengers purchasing their tickets online to give their phone numbers and emails correct. It is advised to always double-check these contact details while purchasing a flight ticket. Where is Your PNR Code? Passengers can find their PNR code on email or SMS including their flight details. PNR is required for online check-in and it is the fastest way to reach flight details. Online check-in shortens the amount of time spent at the airport and helps passengers to have a comfy flight experience. Where to look for PNR Code? PNR code can be found as “booking” detail below the midsection of your digital travel document or right bottom of your mobile boarding pass.
Pax Name & Title Flight Itinerary Record Locator Requests
PARTS OF A PNR SPL 30143 PNR CREATION --- TST RLR SFP --- RP/SYD1A0902/SYD1A0922 AU/SU 22NOV17/2347Z 22XJOH SYD1A0902/3045KT/6NOV17 1.TRIP/ANITA MS 2.TRIP/ANTHONY MR 3 QF 011 M 08JUL 6 SYDLAX HK2 0950 0630 08JUL E QF/22XJOH 4 QF 012 M 22JUL 6 LAXSYD HK2 2230 0630 24JUL E QF/22XJOH 5 AP AMADEUS TRAINING TRAVEL CENTRE 02 9903 3960 AGENT NAME -A 6 AP 61 445231522-M/P1 7 AP 61 3 93290038-H 8 TK OK12APR/SYD1A0902 9 SSR DOCS QF HK1 ////02APR70/F//TRIP/ANITA/P1 10*SSR FQTV QF HK/ QF1234569/P2 11 SSR VGML QF HK1/S3/P2 12 SSR VGML QF HK1/S4/P2 13 RM CUSTOMER DECLINED TRAVEL INSURANCE 14 FA PAX 081-3942180919/ETQF/AUD1567.00/12APR17/SYD1A0902/2322 4935/S3-4/P1 15 FA PAX 081-3942180920/ETQF/AUD1567.00/12APR17/SYD1A0902/2322 4935/S3-4/P2 Name(s) as per passport Itinerary Contact Details Ticketing Time Limit The RF element is only visible in the PNR prior to End Of Transaction. In some OIDs this element is generated by the system and in others it must entered manually. Received From element
SPL 30143 NAME RECORD NAME AN[DATE][DEPARTURE][ARRIVAL] AN15JULKULLHR AN[DATE][DEPARTURE][ARRIVAL]/A[SPECIFIC CARRIER] AN15JULKULLHR/AMH RETURN TRIP AN[DATE][DEPATRTURE][ARRIVAL]/A[SPECIFIC CARRIER]8[DATE RETURN] AN15JULKULLHR/AMH*25JUL REDISPLAY LAST NEUTRAL AVAILABILITY MPAN System use alphabetical order
SPL 30143 AVAILABILITY NEUTRAL AVAILABILITY AN[DATE][DEPARTURE][ARRIVAL] AN15JULKULLHR AN[DATE][DEPARTURE][ARRIVAL]/A[SPECIFIC CARRIER] AN15JULKULLHR/AMH RETURN TRIP AN[DATE][DEPATRTURE][ARRIVAL]/A[SPECIFIC CARRIER]8[DATE RETURN] AN15JULKULLHR/AMH*25JUL MPAN To book on waitlist Confirmation code HL (masih pending)
SPL 30143 AVAILABILITY Kanak2 5 ke 12 thn perlu ada teman dewasa untuk travel Enter untuk UM NM1surname/name MISS Selepas buat availability Pilih seat SS1Y4/UM8 (8 ialah age kanak2 tersebut) How to book seat for passenger on a stretcher Masukkan nama di dalam PNR –NM surname/name MRS Masukkan availability SS1Y6/ST SSR auto generate dan NN masih pending approval untuk segment
SPL 30143 AVAILABILITY
SPL 30143 AVAILABILITY Sekiranya guna IG akan hilang semua pnr yg telah dibuat header Who make booking Office id Agent sign & Duty code Date n time pnr dibuat Record Locator (uniq 6 angka dan huruf)
SPL 30143 AVAILABILITY NEUTRAL AVAILABILITY AN[DATE][DEPARTURE][ARRIVAL] AN15JULKULLHR AN[DATE][DEPARTURE][ARRIVAL]/A[SPECIFIC CARRIER] AN15JULKULLHR/AMH RETURN TRIP AN[DATE][DEPATRTURE][ARRIVAL]/A[SPECIFIC CARRIER]8[DATE RETURN] AN15JULKULLHR/AMH*25JUL REDISPLAY LAST NEUTRAL AVAILABILITY MPAN
NEUTRAL AVAILABILITY DESTINATION CITY OR AIRPORT CODE COUNTRY CODE & STATE CODE NUMBER OF THE DAYS UNTIL DEPARTURE DAY OF THE WEEK OF THE DISPLAYDATE OF TRAVEL TIME OF AVAILABILITY REQUEST Airline Code of Operating Airline : Code share. Both the operating airline *flight is operated by one airline on behalf of another. If indicate (C) charter flight :: HE DO Line Reference Number / : Last seat availability indicator Departure and arrival times. +1 means the flght arrives the day after departure date. E for electronic ticket T for ticketless indicator Number of stop Aircraft type
FOR A LIST OF DIRECT ACCESS AIRLINES, ENTER: GGPCALACC NEXT DAY / PREVIOUS DAY CHANGE NUMBER OF PASSENGER NAME WITH SIMILAR SURNAME CALENDAR / CLOCK MN/ MY LINE/ NUMBER 2/3 NM3 DD
NEUTRAL AVAILABILITY PNR: 5T9MZE AN NM 2 MIS S AP STO SHA STO TKT L RFN; ER
Entry Type Maklumat Pelanggan Entry Passanger Names Mr. Niels Moeller Mrs. Sarah Moeller Miss Tara Moeller (date of birth : 14 Feb 2016) Cabin & Class Business Class (D Class) Outbound / Departure Stockholm – Shanghai (1 month from today) Inbound / Arrival Shanghai – Stockholm (7 days later) Airline Scandinavian Airlines Ticketing Time Limit 7 days before departure Contact Details Agency Contact JERAI TRAVEL / AOR / 044682704 Mobile Mr. Niels : 0045678963 Email : [email protected]
Entry Type Maklumat Pelanggan Entry Passanger Names Mr. Niels Moeller Mrs. Sarah Moeller Miss Tara Moeller (date of birth : 14 Feb 2016) NM2MOELLER/NIELS MR/ SARAH MRS NM1MOELLER/TARAMISS(CHD/14FEB16) Cabin & Class Business Class (D Class) SS3D1 Outbound / Departure Stockholm – Shanghai (1 month from today) AN15JUNSTOSHA/ASK Inbound / Arrival Shanghai – Stockholm (7 days later) AN22JUNSHASTO/ASK Airline Scandinavian Airlines **DD15JUL22/7 xx **DD15JUL22/-7 Ticketing Time Limit 7 days before departure TKTL8JUN Contact Details Agency Contact JERAI TRAVEL / AOR / 044682704 Mobile Mr. Niels : 0045678963 Email : [email protected] AP AOR 03-4682704/NAME-A APM 0045678963 –MR NIELS [email protected]
File Thank You!! Edit Format View PN NAZNI BINTI AHMAD NAZRI For further information, please visit: ❑ Amadeus Service Hub ❑ Amadeus Learning Universe ❑ The HE pages
File Edit Format View ADD EXCERCISE When you attempt End Transaction, you will get an OPW and OPC warning from ThaiAirways regarding ticketing date requirements and cancellation for non-adherence. Child Meal for Archer To quote the fare:FXX untuk itinerary harga –FXP, FP Cash, FM0, rf, er after utk isu ttp/rt
File Edit Format View SHOULD BE SB
File Edit Format View PN NAZNI BINTI AHMAD NAZRI OSI (Special Service Request) OSI messages communicate additional information to the carrier, but do not require action or confirmation back to the agency. If there is not an applicable SSR, use OSIs to communicate information such as: 1.VIP passenger 2.Elderly passenger 3.Contact information for an unaccompanied minor (UMNR) 4.Ticket numbers (for some airlines) SSR (Special Service Request) SSRs are message sent directly to carriers to communicate information such as: •Traveler preferences, including meal preferences, frequent flyer information, or seat assignments for carriers that do not participate in automated seat assignments. •Special services needed by a traveler, including wheelchairs or assistance for passengers with intellectual or development disabilities. •Procedural requirements necessary for the carrier, including identifying documentation. SSRs can also originate with the agency to ask for service from the carrier or from the carrier asking for information from the agency. For example, a carrier can use an SSR to send an alert message or a ticket number. Because action must be taken by the carrier, there is usually a reply from the carrier in the form of a status code on the SSR, such as HK or UN. SSRs can be either programmatic or manual: •Programmatic SSRs are automatically generated by the host or carrier and include a code. •Manual SSRs can be added by agents. SPECIAL SERVICES (SSR AND OSI) There are two types of messages for special services: •(SSR) Special Service Request messages are sent directly to the carrier to communicate information that requires action. SSRs are used for air and rail bookings. •OSI (Other Service Information) messages are sent directly to the supplier to communicate traveler preferences or requirements that are informational only. OSIs are used for air bookings. For more information, see the SSR/OSI category in the Travelport Knowledge Base. Important! SSRs require the carrier to take action, while OSIs are informational only and do not typically require an action or response from the carrier. OSIs and SSRs are NOT interchangeable. An SSR should be used, if possible. An OSI should be used only if there is no standardized SSR available for the service needed.
File Edit Format View PN NAZNI BINTI AHMAD NAZRI For further information, please visit: ❑ Amadeus Service Hub ❑ Amadeus Learning Universe ❑ The HE pages What is a Special Service Request (SSR)? Updated 24/03/2022 Description • An SSR (special service request) is a request to an airline to provide a particular facility for a passenger or passengers. • A special service request is made using an SR entry, which generates an SSR element in the PNR and a request message to the airline or airlines concerned. • A PNR can contain a maximum of 255 active SSR elements. • A non-seating SSR entry can contain a maximum of 126 characters including spaces. Note: Depending on the airline, special service or seat requests (SSR elements) and manual auxiliary segments for services (SVC segments) may be chargeable and may require the issuance of an EMD or an MCO. Enter HE SR for more information.
File Edit Format View HOW TO ADD MEAL CODES • Available on this topic: SSR codes and airline-specific codes What is a Special Service Request (SSR)? Code Description B Breakfast K Continental breakfast L Lunch D Dinner S Snack or brunch O Cold meal H Hot meal M Meal (non-specific) R Refreshment C Alcoholic beverages (complimentary) F Food for purchase P Alcoholic beverages for purchase Y Duty Free sales available N No meal service V Refreshment for purchase G Good and beverages for purchase How to add Meal codes Updated 24/03/2022 | Description •The following meal codes are used in Amadeus PNRs. Meal codes used in Service Requests (SSRs) More details To pass details of a passenger's specific meal requirements to an airline, a Special Service Request (SSR) must be added to the PNR. To request a specific meal type, enter, for example: SR SPML-No nut particles or oils (-free-flow text) To request a meal for passenger 3 on all segments of a PNR, enter, for example: SR VGML/P3 To request a meal for passenger 2 on segment 4 of a PNR, enter, for example: SR SFML/P2/S4 Meal codes that appear in the Flight Information display (FLIFO) For example: Enter HE MEALCODES for more information. Meal code Description AVML Vegetarian Hindu meal BBML Baby meal BLML Bland meal CHML Child meal CNML Chicken meal DBML Diabetic meal FPML Fruit platter meal FSML Fish meal GFML Gluten intolerant meal HNML Hindu (non-vegetarian) meal specific IVML Indian vegetarian meal JPML Japanese meal KSML Kosher meal LCML Low calorie meal LFML Low fat meal LSML Low salt meal MOML Muslim meal NFML No fish meal (LH specific) NLML Low lactose meal OBML Japanese Obento meal (UA specific) RVML Vegetarian raw meal SFML Seafood meal SPML Special meal, specify food VGML Vegetarian vegan meal VJML Vegetarian Jain meal VOML Vegetarian Oriental meal VLML Vegetarian lacto-ovo meal
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72 • Staff agensi penerbangan akan mengesahkan kadar bayaran kepada pelanggan • Staff agensi penerbangan akan mengesahkan mode bayaran oleh pelanggan cth : kad kredit/cash/Waran kerajaan • Pelanggan diberikan resit bayaran C. Pengesahan Kadar Bayaran
73 • Pelanggan dikehendaki membuat bayaran penuh harga tiket yang disahkan • Pelanggan diberikan pilihan tatacara membuat bayaran sama ada secara tunai ataupun kredit • Pelanggan membuat bayaran mengikut kaedah yang diingini • Pelanggan diberikan resit bayaran 3.2 Tatacara Operasi Sistem Tempahan -Proses Jaminan Bayaran
74 • Agen Penempahan membuat pengesahan semula berkenaan tempahan yang dipersetujui • Agen Penempahan mencetak tiket penerbangan D. Cetak Tiket Penerbangan