OPERATION FLOW

OPERATION FLOW DELIVERY CENTRE

(VERSION 1.0)

PREPARED BY : MUHAMMAD AZEEM BIN MOHD YUSOF 6660040150
DATE : 15/06/2022

CONTENTS

N TOPIC PAGE
1O. TYPES OF WAYBILL 3
2. ACRONYM 4-6
3. JOB DESCRIPTION
4. BASIC MONITORING 7-10
5. BLIAFSEICCY3CDLAEYS STOP 11-14
6. SBCRAIENFNININGGBY PIC & AM 15-19
7. OPERATION FLOW
8. T(SIMTOERFERKAEMEEPER) 20
9. AORPREIRVAATLI,OLNOFALDOINWG & 21
1 SMCOANNITNOINRGARRIVAL 22
0. (NOT ARRIVAL) 23-32
33-37

2

CONTENTS PAGE
38-39
NO TOPIC 40-53
11. SORT BY AREA
12. KDS, PROBLEMATIC & REROUTE 54-58
59-74
SCANNING 75-80
13. OVERNIGHT SCANNING
14. RETURN PROCEDURE 81
15. ABNORMAL TERMINATION 82-84
16. OPERATION FLOW (DISPATCHER)
17. EXAMPLE ROUTING AREA 85
18. TIME FRAME OUT FOR DELIVERY 86-91
19. DELIVERY SCANNING 92-98
20. DELIVERY SIGNATURE SCANNING 99-103
21. DELIVERY COD PARCEL

3

CONTENTS PAGE
104-107
NO TOPIC
22. DOUBLE CHECK POD 108
23. OPERATION FLOW (ADMIN) 109
24. ADMIN COLLECTED DFOD & COD 110-115
25. FINANCE 116-119
26. ASSIST CUSTOMER

4

TYPES OF WAYBILL IN J&T EXPRESS

Each type of parcel have their unique 3-digit starting number in their
respective tracking code. This make us easy to identify the parcel from

the source specified in the JTS system

Ø 600 - Walk in
Ø 610 - Traditional AWB
Ø 620 - Shopee
Ø 625 - Shopee Cross Border
Ø 626 - Shopee Cross Border
Ø 630 - VIP TYPES
Ø 640 - Yun Lu
Ø 642 - PG Mall Ecommerce OF
WAYBILL
Ø 645 - Lazada Return
Ø 646 - Lazada Forward
Ø 649 - Lazada Markerplace
Ø 650 - App / Website / Wechat / Facebook
Ø 660 - International Parcel
Ø 670 - Multi Parcel (MPS)
Ø 680 - Tiktok Parcel 5

ACRONYM AT J&T EXPRESS PETALING JAYA SOUTH (PJS)

DP DROP POINT
CDC CENTRALIZE DELIVERY CENTRE
LDC LOGISTIC DELIVERY CENTRE
GW GATEWAY
PCP PREMIUM COURIER POINT
CP COURIER POINT
PDP PREMIUM DELIVERY POINT
ECP EXCLUSIVE COURIER POINT
JTD J&T DISPATCHER
JTS J&T SYSTEM
JTC J&T CUSTOMER
AWB AIR WAYBILL
KDS KOD DESTINASI SALAH

6

ACRONYM AT J&T EXPRESS PETALING JAYA SOUTH (PJS)

PJS PETALING JAYA SOUTH 7
PJU PETALING JAYA UTARA
PJT PETALING JAYA TIMUR
KUL KUALA LUMPUR
SGR SELANGOR
PEN PENANG
KDH KEDAH
LIS PERLIS
IAD ISLAND
PRK PERAK
PHG PAHANG
BTG BENTONG
TML TERMELOH

ACRONYM AT J&T EXPRESS PETALING JAYA SOUTH (PJS)

NSN NEGERI SEMBILAN
MLK MELAKA
KTN KELANTAN
GMS GUA MUSANG
TRG TERENGGANU
CHK CHUKAI
JHR JOHOR
YPG YONG PENG
SBH SABAH
SWK SARAWAK
EM EAST MALAYSIA
SIN SINGAPORE
BWN BRUNEI
MYS MALAYSIA

8

JOB DESCRIPTION & RESPONSIBILITIES

PERSON IN CHARGE (PIC)

Plans for decreasing overnight Must report operating status to
manager

Checking overall KPI staff Commuting between GW and Delivery
Centre according to schedule

Must have a weekly meeting to
understand what is going on at

Delivery Centre

9

JOB DESCRIPTION & RESPONSIBILITIES

STOREKEEPER (SK)

Report daily and monthly material usage Strictly confirming every operating van/lorry
to be on time.

Do problematic parcels and overnight If there is a problematic parcel or overnight
parcels report parcel, contact the related customers.

Check arriving parcels, do scanning and
assignation to different baskets, convenient

for dispatcher in dispatching.

10

JOB DESCRIPTION & RESPONSIBILITIES

DISPATCHER

Make payment to admin after delivery Delivery parcels on time
DFOD/COD parcel

Report to admin and supervisor every Must be friendly and kind to every
situation faced, for instance, problematic customer.

parcel

Perform comprehensive service to all Contact recipient when facing problem
customers. during delivery process.

11

JOB DESCRIPTION & RESPONSIBILITIES

ADMIN

Responsible for recording AWB data into JTS Do daily and monthly staff assessment
and serve walk in customers. report.

Take responsibilities on daily and monthly Must confirm money collected by dispatcher
delivery report is correct, especially COD/DFOD payment
option.
Do daily report about the DP dispatch
sucessful or failure percentage. Check last day payment and bank in to
specified bank

12

BASIC MONITORING DELIVERY LIFE CYCLE

Step 1: Monitoring > New SLA Assessment 3.0 >
Delivery Life Cycle

13

BASIC MONITORING DELIVERY LIFE CYCLE

3

Step 2: Tab summary > change dated >tab search

2

1 Remark:

Data Inquiry:
T1 : 06-20 10:00 till 06-21 09:59
T2 : 06-19 10:00 till 06-20 09:59
T3 : 06-18 10:00 till 06-19 09:59
T4 : 06-17 10:00 till 06-18 09:59
T5 : 06-16 10:00 till 06-17 09:59
T6 : 06-15 10:00 till 06-16 09:59
T7 : 06-14 10:00 till 06-15 09:59
T8 : 06-13 10:00 till 06-14 09:59
>T8 : 05-01 10:00 till 6-13 09:59
Search on 06-22 10.00am
T represent Day Of Parcel Arrival GW

14

BASIC MONITORING DELIVERY LIFE CYCLE

Step 3 : Refer to Not Yet Delivery Signature Only - Click at Total AWB, COD, DFOD & Uncontrollable only

15

BASIC MONITORING DELIVERY LIFE CYCLE

>Delivery Dp can monitor
from this awb for Delivery life
cycle.

16

BASIC 3 DAYS STOP SCANNING 2
3
4

Step 1: Monitoring > Inactive
Parcel Monitoring

Step 2: Change date from 1st until yesterday

Step 3: On hold duration change to 24

Step 4: Click search

17

BASIC 3 DAYS STOP SCANNING

Step 5: Write “0” at
void and enter

Before After

18

BASIC 3 DAYS STOP SCANNING

Step 6: Click export

78

Step 7: Pull out report
a. AWB No
b. Scan Time
c. Last Status
d. On hold duration
Step 8: Click at Excel 2007 Format (XLSX)

19

BASIC 3 DAYS STOP SCANNING 3

2

3. Click at that button
1 4. exclude 1,2 and

3 days
5. Click OK

4

1. Click at on hold duration 5
2. Click at auto filter
20

BASIC 3 DAYS STOP SCANNING

Click at descending
and click OK

Last step: can check 1 by 1 this waybill

21

BRIEFING BY PIC, AM OR OM

• PIC will make few briefing a weeks to all staff
• Topic need to focus the on current situation and new product
• Before briefing need to be prepared
• Need upload photo and topic at dingtalk group (daily briefing group)

22

OPERATION FLOW FROM A - Z 23

ARRIVAL
LOADING
SORT BY AREA
SEGREGATE PDP/ECP
KDS/PROBLEMATIC
OVERNIGHT SCANNING
STOREKEEPER TEAM

TIME FRAME OPERATION FLOW

ARRIVAL LOADING SORTING SEGREGATE PDP,
CDC/LDC ECP TIKTOK
Trip 1: 2.15 am Trip 1&2: 6.30 am
Trip 1: 2.15 am Trip 2: 6.00 am Trip 3: 11.00 am Trip 1&2: 6.30 am
Trip 2: 6.00 am Trip 3: 10.30 am Trip 3: 11.00 am
Trip 3: 10.30 am
MISSROUTE DEPARTURE
WRONG SCANNING
SORTING 12.00 pm
Trip 1&2: 8.00 am
12.00 pm Trip 3: 10.30 am

KDS REROUTE OVERNIGHT
SCANNING SCANNING
12.00 pm
1.30 pm 5.30 pm

24

Security The function of the yellow
seals security seal is to tighten
and blockade woven bag,
with a barcode scanning

input system

The function of the blue
vehicle security seal is to
perform monitoring functions
to ensure that the shipment
arrives safely at its
destination. The blue seal
also have a barcode for
scanning function.

25

1st Trip ARRIVE & LOADING 3rd Trip

2nd Trip

• Each Delivery Centre have 3 time arrival from our GW
• Arrival depends on situation (network & fleet team will report to PIC for any changes)
• Can get schedule ETD & ETA from fleet team

26

ARRIVE & LOADING 27

• Storekeeper need loading the bagging very carefully to avoid penalty
• Refer cctv prove at above that will get the penalty

example report violent treatment parcel

ARRIVAL SCANNING

Step 1: Open JTD, click at Step 2: click at arrival
operation

28

ARRIVAL SCANNING

Step 3: click at location Step 4: Write location
before before

eg: PJS998

29

ARRIVAL SCANNING

Step 5: click at waybill/seal no Step 7: Scan barcode
at awb
(follow arrow)
imbas secara lambak/
Step 6: click at scanning/imbasan continuos scan for faster
scanning

30

ARRIVAL SCANNING

Step 8: click this button Step 9: click this button
to back to upload

31

ARRIVAL SCANNING

Additional: If can’t scan, can write manual awb
number and click confirm. After that click upload
at the bottom site.

32

ARRIVAL MONITORING NOT ARRIVE (CHECKING)

2

1

Step 1: Open JTS > Monitoring > Step 2: 1. Change date the date arrival today
Monitor Parcek Arrival 2. Click search

33

ARRIVAL MONITORING (CHECKING)

Step 3: Double click at Not Yet Arrive Quantity After click, will show all awb not yet arrive
scannig,

34

ARRIVAL MONITORING (CHECKING) 1

2

COPY ALL

Step 4: Copy all awb number Step 5: Open customer service > Step 6: 1. Paste awb at awb no
Customer Service Delivery 2. Click search
Sign Inquiry

35

ARRIVAL MONITORING (CHECKING)

After click “search”, they will show you this interface Step 7: Type “0” at the column and enter

36

ARRIVAL MONITORING (CHECKING)

Step 8: - check at this last scanning
- Filter if last scanning at PJS998
- Contact QC for further checking

37

SORT BY AREA

• After loading and arrival scanning, storekeeper need to sorting the parcel by area
• Storekeeper need to master the area
• Storekeeper need sort at red cage or basket

38

SEGREGATE PDP/ECP, TIKTOK & ETC

Red bagging is different parcel Different cage different category Wrong sorting parcel

• Storekeeper need to segregate parcel by category
• Each category is different cage
• Storekeeper need to alert this category to avoid wrong sorting
• Diagram 1 at above show the red bagging is different category parcel,

storekeeper need to their cage.

39

KDS / PROBLEMATIC

Damage parcel area Dispose/broken parcel area Wrong sorting/KDS parcel area

• KDS and problematic parcel have own area 40
• Each Delivery centre have their own area for this parcel
• KDS & problematic parcel must settle on that day

KDS(KOD DESTINASI SALAH) SCANNING

• The address not belong to specific delivery centre4
• Seksyen 14 Shah Alam spousely belongs to PJS302

• Storekeeper need change their Delivery Centre at JTD
• This parcel not belongs to PJS620

eg : KDS scanning only belong to same region only.
example, address and post code is correct but Delivery DP code is wrong,
storekeeper can use KDS scanning to correct it.

41

KDS SCANNING

Step 1: Open JTD, click at Step 2: Click at Delivery DP
operation Adjustment

42

KDS SCANNING

Step 3: click at Delivery DP Step 4: Select the correct Delivery
Dp

eg: This parcel belongs to PJS302,
need to choose PJS302

43

KDS SCANNING

Step 5: Click scan Step 6: Scan barcode
at awb

44

KDS SCANNING

Step 7: Click upload after already • In JTS will auto correct
scan all awb at parcel after storekeeper upload
the correct Delivery DP

• After that please follow the standard operation of wrong sorting parcel 45
to sent the parcelback to gateway and resort again.

REROUTE SCANNING (PROBLEMATIC)

Step 1: Open JTD, click at Step 2: Click Problematic Parcel
operation
46

REROUTE SCANNING (PROBLEMATIC)

Step 3: Click at Step 4: Choose the
problematic type correct reason

47

REROUTE SCANNING (PROBLEMATIC)

Step 5: Click at scan Step 6: Scan barcode
at awb

imbas secara lambak/
continuos scan for faster
scanning

48

REROUTE SCANNING (PROBLEMATIC)

Step 7: Click upload after already
scan all awb at parcel

49

REROUTE SCANNING (DEPARTURE)

Step 1: Open JTD, click at Step 2: Click at departure
operation
50