OPERATION FLOW

SAMPLE COD PARCEL

COD Watermark

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COD / DFOD PAYMENT

After perform delivery signature, dispatcher, admin & PIC needs:

ü If cash, dispatcher need to give admin that cod payment same day
ü Admin need double check dispatcher who perform COD parcel
ü Need do cash register after dispatcher give COD payment
ü Need bank in payment the latest by tomorrow before 2.00 pm
ü PIC need checked all COD parcel procedure before clock out

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COD / DFOD PAYMENT

• Dispatcher need to bring payment COD/DFOD and give to admin
• Admin need remark who pay and who didn’t pay COD/DFOD

Dispatcher can’t use that money, if anything happen, delivery PIC need to responsibilities

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DOUBLE CHECK POD / SIGNATURE

Step 1 : Open JTS at admin desk
: Click Monitoring > Monitor Delivery >
Monitor Delivery (DP)

Step 2 : Choose date that delivery pic do a delivery
: Click search

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DOUBLE CHECK POD / SIGNATURE

Step 3 : Write dispatcher ID here and click enter

• Will show that ID your write

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DOUBLE CHECK POD / SIGNATURE

Step 4 : Double click at this number to show
awb that dispatcher deliver

• will show AWB that dispatcher do a delivery

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DOUBLE CHECK POD / SIGNATURE

Step 5: Double click at awb number

• will show inrface parcel tracking inquiry
• click at red words to see POD delivery pic

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OPERATION FLOW FROM A - Z 108

ADMIN COLLECT COD/DFOD
CASH PAYMENT STATISTIC
REGISTER CASH PAYMENT

ASSIST CUSTOMER
ADMIN TEAM

ADMIN COLLECT DFOD/COD

• Admin need collect payment DFOD/COD from dispatcher
• Do remark after payment
• Report who using or noy pay DFOD/COD
• Need to remind dispatcher about DFOD/COD

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CASH PAYMENT STATISTIC

• Cash payment statistic will show total delivery awb COD & DFOD

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CASH PAYMENT STATISTIC 111

2
1

3

4

1. Select date
2. Click button search
3. Double click id
4. All parcel COD & DFOD delivery by dispatcher will show

REGISTER CASH PAYMENT

• Admin need register all cash payment by dispatcher who deliver COD & DFOD parcel

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REGISTER CASH PAYMENT

2 1. Select date
1 2. Click search
3. Will show name and id dispatcher who bring
3
COD & DFOD

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REGISTER CASH PAYMENT

4 1. Click name
eg 1 2. Click at Delivery AWB details (DFOD)
3. Click select after dispatcher give payment
2 4. Click save
3
eg: can’t click all, need to click 1 by 1.
click and save and repeat untill finish

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REGISTER CASH PAYMENT

4 2 1. Click name
eg 1 2. Click at Delivery AWB details (COD)
3. Click select after dispatcher give payment
3 4. Click save

eg: can’t click all, need to click 1 by 1.
click and save and repeat untill finish

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ASSIST CUSTOMER

• Assist walk in customer
• Checking parcel
• Status parcel
• Guide if any issue

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CHECKING PARCELS TRACKING INQUIRY

Step 1: Find Search > Parcels tracking inquiry > click

• Parcels tracking inquiry interface

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CHECKING PARCELS TRACKING INQUIRY

2

Step 2

1 1. Write awb at “Input AWB No”
2. Click search t

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CHECKING PARCELS TRACKING INQUIRY

• Parcels tracking inquiry interface

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Terima Kasih
谢谢

Thank you

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