HOMELESSNESS SERVICES DIRECTORY

Newtown Neighbourhood Centre Inc

“A just community that includes and acts”

HOMELESSNESS
SERVICES DIRECTORY

A guide to assist the homeless in the Inner West & City of Sydney

Last Updated November 13th, 2012 1

Table of Contents 3
Introduction 4
1 Housing NSW 9
2 Aboriginal Housing Services 11
3 Community Housing 13
4 Crisis Accommodation 16
5 Supported Accommodation 22
6 Private Rental Options 24
7 Housing, Legal and Tenancy Advice 26
8 Food Services for Homeless People 29
9 Medical and Health Services for Homeless People 33
10 Day Centres 35
11 Mental Health Crisis Services 36
12 Emergency Numbers 37
13 Residential and Non-residential Detox Centres 39
14 Rehabilitation Services 43
15 Wellbeing
2
Last Updated November 13th, 2012

INTRODUCTION

This is fourth edition of Newtown Neighbourhood Centre’s Homelessness Services Directory. The Directory was first published in 2008.
Homelessness services change at a fast pace, with new services emerging and others evolving and adapting. We have made every effort to
ensure this information is as up to date as possible. Much of the information can be found on NNC’s website as individual factsheets that are
updated at least six monthly.

This Directory provides information about the housing options and services available to homeless people within and around the Local
Government Areas of Marrickville, the City of Sydney and beyond. It is intended as a resource for agencies to assist homeless people with
finding appropriate accommodation and services suited to their individual needs.

Newtown Neighbourhood Centre is committed to protecting and promoting the local community, with a particular emphasis on its most
vulnerable and marginalised members. We have published this Directory as one of a range of initiatives responding to the housing crisis
affecting large sections of our community.

If you would like some assistance or have any further questions or would like to get involved with NNC activities please call us on 9564 7333
or come in and speak to us. We are open from Monday-Friday 10am-5.00pm (closed 1pm-2pm).

We welcome feedback on the usefulness of this directory as a resource as well as details of any corrections and omissions.

The TIS National Interpreting Service non English speakers who need to communicate with services. TIS National is available 24
hours a day, seven days a week. Call 131 450 if you need an interpreter.

Deaf, hearing impaired or speech impaired callers may call us or any number listed throughout the directory via the National
Relay Service using their TTY by dialling 133 677 then asking for the number required.

Speech impaired callers may also call through Speech-to-Speech Relay by dialling 1300 555 727 then asking for the number
required.

Last Updated November 13th, 2012 3

1. HOUSING NSW

Housing Pathways was launched in 2010, aimed at making it simpler, fairer and easier for people to apply for and be matched with housing
assistance. Housing NSW, Community Housing providers and the Aboriginal Housing Office all have one application system under Housing
Pathways, using a single application form to apply. Households are able to choose who they would like to provide housing assistance to
them and, depending on who is selected, you may get an offer of housing from Housing NSW, a Community Housing provider or the
Aboriginal Housing Office. For more information, see the Eligibility for Social Housing Policy on the Housing NSW website.

Emergency Temporary Accommodation

People experiencing an immediate housing crisis may apply for Emergency Temporary Accommodation from Housing NSW. If approved, the
Department will provide temporary accommodation for a limited period, and no more than 28 days in any twelve month period. This type of
assistance is only given to people in extreme situations.

Support in securing private rental accommodation

Housing NSW has developed a number of ways to try and help people access private rental accommodation. These include:

I. Statements of Satisfactory Tenancy
II. Private Rental Brokerage Service
III. Tenancy Facilitation
IV. Tenancy Guarantee
V. Private Rental Subsidies

I. Statements of Satisfactory Tenancy

Where a tenant or former tenant of Housing NSW has a satisfactory tenancy history, Housing NSW will provide a statement of satisfactory
tenancy to assist the client to secure private rental housing when they are leaving, or have left, public housing. Community housing tenants
cannot apply for statements of satisfactory tenancy, but may be eligible for a similar product, if offered by their community housing
provider.

Last Updated November 13th, 2012 4

II. Private Rental Brokerage Service

A client may access the Private rental Brokerage Service (PRBS) in one of three ways:

- A social housing provider receives a client referral from a support provider
- Where the client presents at a Housing NSW or community housing provider’s office and requests the service. Where the client

presents to a community housing provider, they will facilitate access to the service through Housing NSW
- The client seeks assistance for another housing assistance product and the provider considers them a potential candidate for the

PRBS.

III. Tenancy Facilitation

Housing NSW provides tenancy facilitation, which aims to provide people with information about searching and applying for housing in the
private rental market. Housing NSW offers this service to people who require limited assistance and who have the capacity to sustain a
tenancy, but require additional help and information to navigate the private rental system.

IV. Tenancy Guarantee

Tenancy Guarantees are available in all Housing NSW offices. A social housing provider may offer a Tenancy Guarantee of up to $1500 to
assist a client with a limited or poor tenancy history to establish a private rental tenancy. The Tenancy Guarantee can supplement the
rental bond if the tenant incurs rental arrears and/or damages the property over and above the value of the rental bond.

In most cases, social housing providers expect that tenancies will be successful. A successful tenancy enables the client to build a positive
tenancy history, thereby reducing or eliminating the disadvantages they previously experienced when trying to access the private rental
market.

The Tenancy Guarantee is valid for the fixed term period of the tenancy agreement, up to 12 months from the start of the tenancy, or
until the tenancy ends, whichever occurs sooner. This means that, up to a maximum of 12 months, the Tenancy Guarantee will last for
the length of the residential tenancy agreement. The Tenancy Guarantee ends if the landlord/agent terminates the residential tenancy
agreement.

Last Updated November 13th, 2012 5

V. Private Rental Subsidies

Private Rental Subsidy is a medium-term solution to assist the client accessing affordable accommodation in the private market while
waiting for a suitable social housing property to become available. This product aims to assist clients in the greatest need who have a
disability and are at risk in their current accommodation. A Private Rental Subsidy makes up the difference between the amount the client
pays in rent, and the benchmark rent for a property in an approved area that is comparable to a Housing NSW property. Benchmark rent
means a rent based on the average rent data provided by NSW Fair Trading for specific sizes and types of accommodation in an area.

To be eligible for the Private Rental Subsidy clients must:

- be approved for priority status on the NSW Housing Register, and
- have a recognised disability or medical condition, and
- be able to demonstrate they are also at risk in their current housing which is not suitable for them to live in while they are waiting

for social housing.

Rentstart

Rentstart provides financial assistance for eligible clients to help them set up or maintain a tenancy in the private rental market.
Rentstart assistance includes:

- Rentstart Bond Loan – an interest-free loan to help clients start a private rental tenancy
- Advance Rent – extra financial support for clients in crisis to establish a private rental tenancy Rentstart Move – help for tenants

who need to move if they become ineligible for public housing
- Tenancy Assistance – short-term financial support for clients in rental arrears facing eviction

For more information, go to the Eligibility for Social Housing Policy on the Housing NSW website.

Private Rental Subsidy - Disability

The Private Rental Subsidy Disability is a short-term solution to assist the client while waiting for a suitable social housing property to
become available. To be eligible for a Private Rental Subsidy disability, clients must:

- be eligible for social housing, and 6
- have a disability, and
- be approved for priority assistance, and
- have reached their turn on the public housing list.

Last Updated November 13th, 2012

If a client receiving a Private Rental Subsidy - Disability refuses two reasonable offers of social housing, they will no longer be entitled to
receive the subsidy and Housing NSW will remove them from the NSW Housing Register. For more information, go to the Eligibility for
Social Housing Policy on the Housing NSW website.

Private Rental Subsidy - Special

The Private Rental Subsidy Special is a longer-term housing solution that does not require a client to move into social housing. To be
eligible for a Private Rental Subsidy Special, clients must:

- be eligible for social housing, and
- Meet the criteria for priority assistance, and
- Be diagnosed as HIV/AIDS positive, as documented by a medical practitioner, and
- Provide evidence from a health or community expert as to how the person’s HIV status impacts on their housing and needs,

including carer and support services needed, and
- Provide evidence as to how the Private Rental Subsidy Special or social housing allocation would help resolve that need.

For more information, go to the Eligibility for Social Housing Policy on the Housing NSW website.

Private Rental Subsidy – Start Safely

Private Rental Subsidy - Start Safely is time limited. It assists women escaping domestic or family violence to maintain or move into
affordable private rental accommodation. To be eligible for Start Safely, clients must:

- be eligible for social housing, and
- be escaping domestic or family violence, and
- be homeless or at risk of homelessness, and
- be able to demonstrate an ability to afford and sustain the tenancy at the end of the subsidy period, and
- be willing to receive support services where relevant.

For more information, go to the Eligibility for Social Housing Policy on the Housing NSW website.

Last Updated November 13th, 2012 7

Housing NSW Contact Details 1300 468 746
www.housing.nsw.gov.au
Housing NSW General Inquiries 24 hr www.housingpathways.nsw.gov.au
1300 468 746
Housing NSW Website Fax: 1300 722 404
Housing Pathways NSW Website 1800 155 152
Housing NSW Maintenance
Rent Start Bond Loan 1800 727 555
Temporary Accommodation Line
4:30pm-10:00pm Weekdays 8753 8000
10:00am-10:00pm Weekends (and holidays) 9742 4300
Aboriginal Housing Information Service 9268 3400
9:00am-5:00pm Weekdays 9375 8611
9384 4166
Housing NSW Branches

Housing NSW Head Office
233-229 Liverpool Rd, Ashfield, NSW 2131
Burwood
Level 6, 56 Railway Pde, Burwood, NSW 2134
City
234 Sussex St, Sydney, NSW 2000
Hurstville
Level 1. 2-4 Woodville St, Hurstville NSW 2220
Waterloo
Drysdale Building, 232 Pitt St, Waterloo NSW 2017

Last Updated November 13th, 2012 8

2. ABORIGINAL HOUSING SERVICES

The Aboriginal and Torres Strait people are overrepresented in the welfare system, health system, criminal justice system, child
protection system and in unemployment. In the past, government policy has contributed to dispossession of their land, family
fragmentation, abuse and racism which caused them to be disbanded, disenfranchised and marginalized by the community at large.
Consequently, indigenous peoples are overrepresented in homelessness and require services which respond in a way which is to their
sensitive unique culture and traditions.

Agency Service Description Address Contact
Aboriginal Housing Office (AHO) Level 6, 33 Argyle Street Phone: 8836 9444
Head Office Provides housing to indigenous PO Box W5 Westfield Free: 1800 727 555
people in a culturally Parramatta NSW 2150 Fax: 9635 7695
Aboriginal Housing Office (AHO) appropriate manner. http://www.aho.nsw.gov.au
Sydney Office Applications through Housing Level 6, 31-39 Macquarie Street
NSW. Other branches are in PO Box W5 Westfield Phone : 9354 1550
Coastal Sydney Aboriginal Coffs Harbour and Dubbo Parramatta NSW 2150 Free: 1800 727 555
Tenancy Support Service See above paragraph for Fax: 9354 1585
Service Description. Other 24/168 Victoria Road http://www.aho.nsw.gov.au/
Neami: Aboriginal Assertive branches are in Coffs Harbour Marrickville NSW 2204 Free: 1800 272 877
Outreach Program and Dubbo Fax: 9557 6275
Level 3/2-4 Holden St
Tenants' Union of NSW Advocates for clients with Ashfield NSW 2131 Phone: 9798 2111
housing, assists with tenancy Fax: 9798 3604
advice, referral to financial and Tenants' Union of NSW Email:
educational options, access to Suite 201 55 Holt St [email protected]
specialist Aboriginal and Surry Hills 2010
mainstream community Phone: 1300 888 529
services. 9 www.tenants.org.au
Works with Aboriginal and
Torres Strait Islander people
who are rough sleeping or
experiencing chronic to
access housing, health, and
obtain services and support.
Provides free, independent
information, advice and
advocacy to tenants.

Last Updated November 13th, 2012

Aboriginal Hostels

Aboriginal Hostels Ltd. (AHL) operates its own hostels as well as supporting community organisations to operate their own. Below is a list
of hostels within the Inner West. All of the hostels cater for particular Aboriginal groups.

Agency Service Description Address Contact
Aboriginal Hostels Limited (AHL)
Provides safe comfortable, 5th floor,128-134 Chalmers St, Phone: 9310 2777
Chicka Dixon Hostel culturally appropriate and Surry Hills, NSW,2010 Fax: 9310 3044
affordable accommodation to www.ahl.gov.au
Jack Walker Centre indigenous Australians who
Tony Mundine Hostel must live away from home to 90 Liverpool Road Phone: 9747 4198
access services and economic Enfield, NSW 2136 Fax: 9747 0063
opportunities [email protected]
Provides short-term
accommodation in Sydney for 118 Victoria St Phone: 9799 8446
Indigenous people who are Ashfield NSW 2131 Fax 9799 8507
starting employment, awaiting [email protected]
housing or in town for other 203 Catherine Street Leichhardt Phone:9550 0178
reasons. Family rooms, single NSW 2040 Fax:9560 5061
rooms, pool, barbeque, lounge [email protected]
room, TV.
Aboriginal women and children
in crisis. The hostel accepts self
referrals, 18 beds
This hostel welcomes Tertiary
Education students. Self
referrals are welcome.

Last Updated November 13th, 2012 10

3. COMMUNITY HOUSING

Community Housing is rental housing for low to moderate income or special needs households; managed by not-for-profit community
based organisations. To apply for Community Housing, follow the same process as above under Housing NSW.

Agency Service Description Address Contact
Bridge Housing Provision of affordable housing
for low to moderate income Level 9 Tower 1, 1 Lawson Phone: 9699-6055
City West Housing Pty Ltd earners Square Fax: 9699-7055
Redfern NSW 2016 [email protected]
Metro Community Housing Co-op Provides affordable housing for PO Box 1835 www.bridgehousing.org.au
Ltd people in high need either living Strawberry Hills NSW 2012
St George Community Housing or working in the City of Sydney 2/56 Harris St, Pyrmont NSW Ph: (02) 8584 7500
Co-op (SGCH) local government area, who are 2009 Fax: (02) 9281 6600
Women's Housing Company unable to secure affordable, long [email protected]
term housing. 48a Norton St www.citywesthousing.com.au
Leichhardt NSW 2040
SGCH offers secure, long-term PO Box 551 Phone: 9560-5331
housing to people who are Leichhardt NSW 2040 Fax: 9560-8027
eligible for social housing. Level 5,38 Humphreys, [email protected]
Hurstville NSW 2220 www.metrohousing.org.au
Provides social and affordable PO Box 348 Hurstville BC Phone: 9585 1499
housing for single women on NSW 1481 Fax: 9585-1564
limited incomes throughout the 5th Floor, 74-84 Foveaux Street [email protected]
Sydney Metropolitan area. It is Surry Hills NSW 2010 http://www.sgch.com.au
the only gender specific housing Phone: (02) 9281 1764
association with a target group Fax: (02) 9281-0148
of single women without reception@womenshousingcomp
dependent children any.org
www.womenshousingcompany.o
rg.au

Last Updated November 13th, 2012 11

Outreach Services
There are a number of Homelessness Outreach services around that work with homeless people and people at risk of homelessness.

Service Details Contact
Neami: Aboriginal Assertive Outreach Level 3/2-4 Holden St Ashfield NSW2131
Program Works with Aboriginal and Torres Strait Phone: 9798 2111
Islander people who are rough sleeping Fax: 9798 3604
Boarding House Outreach Project (BHOP) or experiencing chronic to access [email protected]
Inner city Drift project housing, health, and obtain services and www.neami.org.au
(Mission Australia) support. 02 9564 7333
Homeless Health Outreach Team Works with occupants on Unlicensed [email protected]
Mission Beat Homeless Outreach service Boarding Houses in Sydney and the Inner www.newtowncentre.org
West. Blacktown: 02 8886 4900
Way2Home Assertive Outreach Service Assists people who are homeless or at risk of Harris Park: 02 9860 5900
homelessness. They operate out of three www.missionaustralia.com.au
Coastal Sydney Aboriginal Tenancy Support locations in Blacktown, Harris Park and
Service Liverpool. 8382 1512
Based at St Vincents Hospital this team
Last Updated November 13th, 2012 includes specialist mental health and drug 1800 602 417
and alcohol workers. 1800 306 461
Outreach services to homeless people in
distress, including intoxicated or drug 1800 505 501
affected people. Offers transport to services
that meet their immediate needs including 24/168 Victoria Road
safe accommodation. Marrickville NSW 2204
Operated by Neami, it has support workers Free: 1800 272 877
and peer support workers who have lived Fax: 9557 6275
experience of homelessness. Support is
provided from point of contact on the street
to a point of stability
Advocates for clients with housing, assists
with tenancy advice, referral to financial and
educational options, access specialist
Aboriginal and mainstream community
services.

12

4. CRISIS ACCOMMODATION

Crisis Accommodation in Sydney gets filled quickly. In this section, we list the main Crisis Hotlines. Call them before visiting the agencies
listed, as it can save time and effort.

Agency Service Description Contact
Homeless Persons Information Centre
(HPIC) 9.00am – 10.00 7 days Free: 1800 234 566
HPIC list crisis accommodation vacancies Phone: 9265 9087
Housing NSW (Temporary Accommodation and refers people to these services. They Fax:9265 9639
Line) are the first people to ring if someone
Youth Emergency Accommodation Hotline needs crisis accommodation. Free: 1800 152 152
Monday to Friday 4:30pm – 10:00pm;
Domestic Violence Line Saturday, Sunday and Public Holidays Free: 1800 424 830
10:00am – 10:00pm Phone: 9318 1531
Lists vacancies for youth emergency
accommodation in the Sydney Metropolitan Free: 1800 656 463
area. (24 hours)
Can assist finding a refuge for women
escaping domestic violence.

Crisis Accommodation Hotlines
Please do not give these numbers out to clients. Agencies generally prefer referrals to come via HPIC (1800 234 566).

There is usually a very short time period that people can stay in crisis accommodation, usually between one and three nights, but in
some cases longer. Agencies generally prefer referrals to come via HPIC (1800 234 566).

Single Men

Agency Location Phone

Matthew Talbot Woolloomooloo 9357 1533
Edward Eagar Lodge Surry Hills 9361 0981
Foster House Surry Hills 9212 1065

Last Updated November 13th, 2012 13

Single Women Location Phone

Agency Potts Point 9358 6222
A Woman’s Place Surry Hills 9361 0981
Edward Eagar Lodge Darlinghurst(for women with mental illness) 9360 4881
B. Miles Supported Accommodation Bondi 9389 4431
Single Women’s Refuge Surry Hills 9211 5794
Samaritan House
Location Phone
Youth Surry Hills 9331 2266 / 9360 9000

Agency Location Phone
Oasis Youth Support
City. Single mother with a child over 12. 8093 6798 or
Families Couples and single fathers with child of any 8093 6799
age. Single women with no children
Agency
Vincentian House Location Phone
Family & Women’s Services 9360 5084
Waterloo. Wednesday night only 9360 5084
Both Genders Darlinghurst
Monday night only 9360 5084
Agency 8918 4107
Garden Shelter Uniting Church Waterloo Central Station City
Darlinghurst Shelter Saturday night only
Sacred Heart Church Redfern, Every night except Thursday
Darlinghurst
Christ Church St Laurence Shelter, near 14
Central Station
Teresa House Redfern

Last Updated November 13th, 2012

Intoxicated Persons’ Units

Intoxicated Persons' Units (IPU) are places where intoxicated men and women, aged 18 and over, can stay overnight. The Centres
provide immediate, basic needs, such as: a safe place to stay, food, clothing and showering facilities. Most services prefer referrals from
agencies such as Missionbeat, the police, or a referral from other agencies or government departments.

Agency Location Phone
A Woman’s Place (women only) PO Box 689 Potts Point
Haymarket Foundation 137-139 Regent Street Redfern 9358 6222
9698 0555
Foster House (men only) 5 Mary Street Surry Hills Fax:9310 1176
9212 1065

Last Updated November 13th, 2012 15

5. SUPPORTED ACCOMMODATION

Supported Accommodation aims to provide transitional accommodation and related support services, to assist people who are homeless
or in a crisis situation.

Supported accommodation is available to a range of people including homeless families, singles, young people, those identifying as gay,
lesbian, or transgender and those with a disability or illness. It assists people to develop skills and independence and find long-term
housing.

Some support services that may accompany the accommodation are: case management, counselling, employment assistance, alcohol
and other drug programs, living skills, educational programs, job training, transport assistance and recreational activities.

With many supported accommodation services, there are waiting lists. In most cases, there is a cost for accommodation – sometimes as
a percentage of the client’s income – sometimes a fixed charge. The service provider will give full details.

General

Agency Service Description Address Contact
Wesley Mission Community
Housing Provides a range of medium- PO Box 11 Phone: 9558 1001
term accommodation options as Earlwood NSW 2206 Fax: 9558 8211
Men Without Children the next step on from hostel
accommodation.

Agency Service Description Address Contact
Foster House 5-19 Mary St Phone: 9212 1065
Assistance is given in identifying Surry Hills NSW 2010 Fax: 9211 6837
The Gateway - Mission Australia and achieving personal goals
leading to independent living; 1/83 Marion St Phone: 9860 5900
referral to specialist services Harris Park NSW 2150 Fax: 9687 1968
Time Period: up to 2 years [email protected]
Case management assists men
to secure long-term
accommodation

Last Updated November 13th, 2012 16

Hope Street/The Terrace Clients MUST be referred by 359 Bourke St Phone: 9358 2388
another agency (rehabilitation Darlinghurst NSW 2010 Fax: 9358 4128
Mission Australia Centre Surry services, SAAP agencies, Crisis
Hills & Referral Services etc) and 19 Denham St Phone: 9356 0600
Matthew Talbot Hostel appointments are necessary. Surry Hills NSW 2010 Fax:9356 0605
Support services available to [email protected]
residents include: independent 22 Talbot Place Phone: 9357 1533
living skills, referrals, case Woolloomooloo 2011 Fax: 9358 6331
management and follow-up.
3 months. Contact
Case management, living skills Ph: 9622 9791
program, educational programs, Fax: 9831 7145
dental and counselling. [email protected]
Services include meals, notice
board, mail service, and library, Phone: 9317 0400
laundry, clothing store, kiosk, Fax:9317 4800
Mass (religious service), AA [email protected]
Meetings and day lockers. www.bmiles.org.au

Women With/Without Children

Agency Service Description Address
Alice’s Cottages Inc PO Box 21
For women with a history of Doonside NSW 2767
B. Miles Women’s Housing psychiatric illness and/or
Scheme psychological distress who have 345 Gardeners Road
dependent children in their care. Rosebery,NSW 2018
Each family is accommodated in
their own house within the
Blacktown LGA.
Provides supported
accommodation for women
without dependent children, who
have a mental illness and are
homeless or at risk of being

Last Updated November 13th, 2012 17

City Women’s Hostel homeless. Low-support need PO Box 1132 Phone: 9360 4881
NESH: Non-English Speaking and be willing to receive regular Darlinghurst NSW 2010 Fax: 9360 7369
House for Women clinical support. [email protected]
Samaritan House City Women's Hostel provides 24 54 Station St
hour supported accommodation Fairfield NSW 2165 Phone: 9726 7969
Samaritan Accommodation for women without dependent Fax: 9726 9039
children who have a mental 348 Elizabeth Translating and Interpreting
Stepping Out Housing Program illness and who are homeless or Surry hills 2010 Service: 131 450
at risk of becoming homeless. [email protected]
For non-English speaking PO Box 583 www.nesh.org.au
women with children. Assistance Surry Hills, NSW 2010 Phone: 9211 5794
in dealing with government and Fax: 9212 5430
non-government agencies; PO Box 507
independent living and parenting Leichhardt NSW 2040 Ph: 9211 5794
skills Fax: 9212 5430
Samaritan House offers four 24 hours
levels of supported
accommodation to single Ph: 9550 9398
women. Children. Fax:9560 6549
- Minimum to 3 months www.steppingout.org.au
- Transition up to 6 months
- Community housing 18 months
- Referral from a previous
refugee us required
For single migrant women that
have experienced situations of
human trafficking, slavery
and/or slavery-like practices.
Residents are provided with
their own room and share
facilities.Time period: 12 months
Intensive supportive for women
who are survivors of childhood
sexual abuse. 6-12 months

Last Updated November 13th, 2012 18

Youth Service Description Address Contact
Agency
Bondi Youth Accommodation Age Range: 16–25. Provides a 77 Newland St Phone: 9389 7453
mix of single and shared semi- Bondi Junction NSW 2022 Fax: 9388 9785
Erskineville Youth Housing Inc supported accommodation. Case [email protected]
work. Up to 2 years 13 Knight St www.bya.org.au
Lillian’s Age Range: 16-23. Semi- Erskineville NSW 2043 Ph:9557 2810
supported medium term Fax:9519 7882
The Oasis Youth Support program for youth. Clients PO Box 163 [email protected]
Network should be studying or employed. Erskineville NSW 2043
Waiting list. Phone: 9557 5361
Oasis Francis St Age Range: 14-18. For Females 365 Crown St Surry Hills NSW Fax:9519 9067
Support up to 18 months Medium term supported 2010 Email: [email protected]
Rendu Youth Services accommodation for young PO Box 600 Darlinghurst NSW
women. NSW 1300 Phone: 9331 2266
Stepping Stone House Case management, counselling, 2-6 Francis St Fax: 9331 2200
crisis and transitional Darlinghurst NSW 2010 [email protected]
accommodation, legal support, www.salvos.org.au/oasis
accredited workplace training, 51 Livingstone Rd
education and vocational Petersham NSW 2049 Phone: 9380 6308
opportunities. 3 months Fax: 8353 9470
Age Range: 16-24. Case 227 Wardell Rd
management. Study or work or Dulwich Hill NSW 2203 Phone: 9550 9610
employment pathway program. Fax: 9550 9266
Young mothers. [email protected]
Age Range: 18-25. For males www.rendu.org.au
who are homeless or at risk of Phone: 9558 3529
homelessness due to alcohol and Fax:9558 7499
drug problems. [email protected]
Age Range: 14-18 Youth who www.steppingstonehouse.com.au
are employed, studying or
willing to participate in case
management. Medium Term

Last Updated November 13th, 2012 19

Families

Agency Service Description Address Contact
Fairfax House (Mission Australia) 46 Bringelly Rd Phone: 4724 3000
Penrith For homeless families with at Kingswood NSW 2747 Fax: 4736 1048
least two children (one under
Vincentian House (St. Vincent de 16). They will accept different Po Box15 Phone: 9357 1533
Paul) family groupings such as Kingswood NSW 2747 [email protected]
grandparents with grandchildren
in their care. 361 Crown Street
Vincentian House is a crisis Surry Hills
accommodation and case
management service for families
and women.

Ex-Prisoners

Agency Service Description Address Contact
The Community Restorative 174 Broadway Phone: 9288 8700
Centre (CRC) Personal and practical Chippendale NSW 2008 Fax: 9211 6518
assistance counseling, [email protected]
Rainbow Lodge accommodation, subsidised PO Box 541 www.crcnsw.org.au
transport service, court support Broadway, NSW 2007
service, outreach to prisons, Phone: 9660 7695
information, advice and 22 Wigram Road, Glebe, NSW, [email protected]
referrals. NO LONGER a drop-in 2037 -
service – all assistance by PO Box 131, Glebe, NSW, 2037
telephone or fax.
Supported accommodation,
activities program, case
management, referral,
advocacy, counselling service,
outreach to ex-residents

Last Updated November 13th, 2012 20

Gay, Lesbian and Transgender

Agency Service Description Address Contact
The Gender Centre Phone: 9569 2366
Provides temporary 7 Bent St Fax:9569 1176
Twenty10 accommodation, to transgender Petersham NSW 2049 [email protected]
 persons who are homeless, www.gendercentre.org.au
distressed or in need of PO Box 266
Other accommodation Petersham NSW 2049 Phone: 8594 9555
Provide medium term (3-18 Level 1, 45 Chippen Street, Admin: 8594 9550
months) semi-supported Chippendale NSW Free: 1800 652 010
accommodation for young www.twenty10.org.au
people. We work with and
support young people of diverse Contact
genders, sexes and sexualities, Phone: 9310 2184
their families and friends. Fax: 9699 8296

Agency Service Description Address

Mission Australia Inner City For people affected by mental Level 7, 580 George Street,
Housing Project (ICHP) illness who require rehabilitation Waterloo NSW 2000
and assistance to develop
independent living skills

Last Updated November 13th, 2012 21

6. PRIVATE RENTAL OPTIONS

Flatshare and Rental Websites

In some areas people looking for flat mates often advertise details on telegraph poles. The following websites carry a large number of
adverts for people seeking flat mates, and in some cases details of self contained accommodation to rent.

http://www.gumtree.com.au/sydney
Daily updated lists of flats and houses to rent, people seeking flat mates, short and long term rental across Sydney. No need to register,
direct access to advertisers

http://www.myhome.com.au
Lists details of rental opportunities across Sydney

http://www.furnishedproperty.com.au
Lists details of rental opportunities across some of Sydney’s popular suburbs

http://www.share-accommodation.net
Lists flat-share opportunities in Sydney. Need to register as a user

http://www.flatmatefinders.com.au
Need to create a profile to use the service.

http://www.shareaccommodation.org
Lists people seeking shared accommodation as well as accommodation available

http://www.sharespace.com.au
Gay and lesbian flat share service

http://www.let-it-out.com/index.htm
Gay and lesbian accommodation portal. Ability to view properties offered, but unable to make contact unless profile completed.

http://www.yourestate.com.au
Lists details of share accommodation opportunities in Sydney

http://www.realestate.com.au

Last Updated November 13th, 2012 22

Lists details of flats to rent and share across the state
http://www.cracker.com.au
Lists details of flats and rooms to rent. Claims to be largest free classified site
http://sydneyexchange.com.au/classifieds
Lots of listings including flat shares and rents. Free to contact advertiser

Backpacker Accommodation
Backpacker accommodation may sometimes be available to local people and people new to Sydney. Please check first.

Hostel Name Location Address Contact
Sydney Star Accommodation Phone: 9358 1445
Glebe Village Backpackers Darlinghurst 275 Darlinghurst Rd Free: 1800 134 455
YHA Hostel Accepts non-travellers Darlinghurst NSW 1010 Phone: 9660 8878
Billabong Gardens Glebe 256/8 Glebe Point Rd [email protected]
Travellers only Glebe NSW 2037 Phone: 96928418
Glebe 262 Glebe Point Rd
Overseas travellers only Glebe NSW 2037 Phone: 9550 3236
Newtown 5-11 Egan Street Free: 1800 806 419
Accepts non travellers Newtown NSW 2042 [email protected]

Excelsior Hotel Surry Hills 64 Foveaux Street Phone: 9211 4945
YHA Hostel Accepts non travellers Surry Hills NSW 2010
City Budget Accommodation Sydney (city) 422 Kent St Phone: 9218 9000
George St Private Hotel Accepts non travellers Sydney NSW 2000
Sydney (city) 417 Pitt St Phone: 9211 5115
Accepts non travellers Sydney NSW 2000
Sydney (city) 700a George St Phone: 9211 1800
Accepts non travellers Sydney NSW 2000

Last Updated November 13th, 2012 23

7. HOUSING, LEGAL AND TENANCY ASSISTANCE

The following offer housing related advice, some agencies have clinics in a number of venues; you should call or check websites for
details of the nearest one.

Agency Service Description Address Contact
Homeless Persons Information Free: 1800 234 566
Centre (HPIC) A telephone based information Phone Service Only
and referral service for people 24/7 Phone: 8898 6500
Homeless Persons Legal Service who are homeless or at risk of Level 9, 299 Elizabeth St Fax:8898 6555
(HPLS) homelessness across NSW. Sydney NSW 2000 [email protected]
Free Legal Assistance for the
Inner West Tenancy Advice homeless and those at risk of 338 Illawarra Rd Phone: 9559 2899
Service homelessness. HPLS runs advice Marrickville NSW 2204 Fax: 9558 5213
clinics in a number of venues,
Inner Sydney Tenants Advice including, Newtown Mission, The 73 Pitt Street Phone: 9698 5975
and Advocacy Service Station, Matthew Talbot Lodge, Redfern NSW 2016 Fax: 9310 3586
Women & Girls Emergency
Law Access Phone Line Centre Phone Service Only Phone: 1300 888 529
Provides advice to tenants,
boarders and lodgers in danger
of losing tenancy. Areas covered
are Ashford, Burwood, Canada
bay, Marrickville, Strathfield.
Provides advice to tenants in
danger of losing tenancy, as
well as other tenancy related
issues. Areas covered: Botany,
Leichhardt, Sydney.
A division of the Attorney
generals department. The
advice line can offer legal
information, but does not offer
legal advice.

Last Updated November 13th, 2012 24

The Law Kitchen A group of concerned solicitors Phone Service Only Phone: 8815 9209
and barristers who provide free Fax 9221 1149
Marrickville Legal Centre legal advice and possible 338 Illawarra Rd
Older Persons Tenants Service representation. Marrickville NSW 2204 Phone: 9559 2899
Free legal advice to local Fax: 9558 5213
The Shopfront Youth Legal community www.mlc.asn.au
Centre Phone: 9566 1120
Welfare Rights Centre Provides advice to tenants over Lvl 1, Harris Centre Free: 1800 131 310
55 in danger of losing tenancy, 97 Quarry St Fax: 9566 2122
Wirringa Baiya Aboriginal as well as other tenancy related Ultimo NSW 2007 [email protected]
Women’s Legal Centre issues. Covers all of NSW. Phone: 9322 4808
A free legal service for homeless 365 Victoria St Fax:9331 3287
Tenants' Union of NSW and disadvantaged youth in Darlinghurst NSW 2000 [email protected]
Sydney. Phone: 9211 5300
Provides legal advice and Phone First. Fax: 9211 5268
assistance to people with social [email protected]
security and centrelink Old Marrickville Hospital Cnr
problems. Marrickville & Livingstone Roads Phone: 9569 3847
A community legal centre for PO Box 785 Marrickville NSW Free:1800 686 587
Aboriginal women, children and 1475 [email protected]
youth living in New South
Wales. Wirringa Baiya focuses
on issues relating to violence
against Aboriginal women and
children

Provides free, independent Tenants' Union of NSW Phone: 133 220
information, advice and Suite 201 55 Holt St Law Access: 1300 888 529
advocacy to tenants throughout Surry Hills 2010 www.tenants.org.au
New South Wales.

Last Updated November 13th, 2012 25

8. FOOD SERVICES FOR HOMELESS PEOPLE

Food Vans

There are a number of free or subsidized food services in the inner city area. They are either run out of mobile van services or are centre
based.

Agency Menu Time Place
Hot meal with tea and coffee
Coptic Orthodox Community 8:30pm -10pm Bourke St and Cross Lane
Outreach Hot Vegetarian Meals Tuesday Nights. Woolloomooloo
Hare Krishna Food Van
6:00pm – 7:00pm King Street, Newtown
Jesus Cares Hot pies, sandwiches with tea, Monday to Friday (outside Newtown
Just Enough Faith coffee or milo Neighbourhood Centre)
8:00pm-9:00pm Cathedral street Woolloomooloo
Free meals 10:30pm – Belmore Park
Tuesday Friday and Saturday www.jesuscares.net
Salvation Army Street Outreach Under 25s - Free Coffee, tea, 8:00pm onwards Yurong Parkway and Cook and
milo, biscuits, snacks. Every night. Philip Park
http://justenoughfaith.org
St Paul’s Mission Hot meals with tea coffee and 10:00pm – 12:00am Cnr Forbes + William St
biscuits 11:15pm – The Wall Darlinghurst
St Vincent de Paul Society Night Sandwiches with or coffee
Patrol Tuesday to Friday Wynyard Park, Talbot Place, St
8:00 pm Mary's Cathedral, Circular Quay
Youth off the Streets Hot food and tea coffee milo Wednesdays Martin Place
cordial. 8:45pm - 9:30pm St. Mary’s Cathedral
9:40pm – 10:10pm Tommy Uren Square
10:30pm – 10:45pm Central Station (outside Our
11:00pm – 11:30pm Lady of Shadows)
Every Night The Wall Darlinghurst
10:30pm - Every night Green Park.
www.youthoffthestreets.com.au

Last Updated November 13th, 2012 26

Centre Based Food Services

There are a number of free or subsidised food services in the inner city area. They are either run out of mobile van services or are centre
based.

Location Agency Meal Times Contact
Exodus Foundation Phone: 8752 4600
ASHFIELD Breakfast
180 Liverpool Rd 9:00am – 10:00am Mon – Fri Phone: 9130 5749
9:30am – 10:30am Saturday Phone: 9557 1397
BONDI BEACH Norman Andrews House Lunch Duty Manager
77 Roscoe Street 11:30am – 12:45pm Mod – Sat Phone: 9360 6844
Our Lady of the Snows Free food parcels on Monday
CITY (CENTRAL) Wednesday and Friday Phone: 9358 5229
464 Pitt St Rough Edges Breakfast: 7:30am Phone: 9358 6577
Near Eddy Avenue Streetwise Bible study Lunch: 12:00pm – 1:00pm Pastor Brian
DARLINGHURST 6:00pm - 7:00pm Monday – Friday Phone: 9519 9000
231A Victoria St Wed Thur Fri Meals
St Canice’s Kitchen 11:00am – 4:30pm Mon-Fri
ELIZABETH BAY Wayside Chapel 7:30pm - Sunday
24 Roslyn Street Lunch
KINGS CROSS Newtown Mission 11:00am – 2:00pm Wed and Fri
29 Hughes Street Chapel on Thursday at 6:00pm Dinner
7:30pm – 10:30pm Wed Thur
NEWTOWN Fri
280a King Street 7:30pm - 9:30pm Sunday
Lunch
11:00am – 1:00pm 7 days

9:00am – 7:00pm 7 days
Coffee shop snacks and meals.
SMALL FEE
Lunch:
1:00pm – 3:00pm Tue, Wed,
Fri:
Dinner
6:00pm – 7:30pm Thursday

Last Updated November 13th, 2012 27

NEWTOWN St Constantine’s Food parcels available. Phone: 9519 7868
378 King Street Greek Orthodox Church Drop in service. Phone: 9331 2646
PADDINGTON Eddie Dixon Centre Lunch Phone: 9698 4226
2 Newcombe St 12:00pm – 2:00pm Mon-Fri Phone: 9361 0981
Anglican Church Breakfast: toast/tea/coffee
SURRY HILLS Edward Eagar Lodge 9:00am-12:00pm Mon-Fri: Phone: 9299 2252
Cnr Albion and Flinders St Tea and coffee until 2pm Phone: 9357 1533
SURRY HILLS Closed public holidays
348a Bourke Street Breakfast on Sundays
8:00am – 9:00am
SYDNEY CITY The Station Drop In Morning Tea
82 Erskine St 9:30am
7:30 am – 4 pm Lunch ($1:00)
WOOLLOOMOOLOO Mon – Fri 9:30pm – 12:30pm Mon-Fri:
22 Talbot Place Matthew Talbot Hostel Choice of 2 meals w soup
OPEN 7 DAYS +bread
Breakfast
7.30am – 9:00am Mon - Fri
Hot lunch
12.30pm Mon - Fri
Breakfast: 7:15 am
Lunch: 12:30 pm
Dinner ($2): 4:45 pm
Morning & Afternoon tea

Last Updated November 13th, 2012 28

9. MEDICAL & HEALTH SERVICES FOR HOMELESS PEOPLE

Drugs and Alcohol

Agency Service Description Address Contact
Alcoholics Anonymous (AA) Phone: 9979 1199
24 Hour Helpline Provides helpline and 127 Edwin Street North Fax: 9716 7547
information about Alcoholism. Croydon NSW 2132 24 Hours
Alcohol Drug Information Alcoholics Anonymous is a 12 [email protected]
Service (ADIS) NSW step fellowship of men and 24 Hour Helpline
24 Hour Helpline women supporting each other in Phone: 9361 8000 (Sydney)
Family Drug Support (FDS) recovery from alcoholism. 24 Hour Helpline Free: 1800 422 599 (NSW
24 Hour Helpline ADIS provide telephone based; Regional)
support, information, advice, 38 Darlinghurst Road
Kirketon Road Centre K2 (KRC) crisis counselling and referral to Kings Cross NSW 2011 Phone: 02 4782 9222
services in NSW PO Box 22 Phone: 1300 368 186
Methadone Advice and FDS provides telephone support Kings Cross NSW 1340 Fax: 02 4782 9555
Conciliation to families in crisis due to drug Helpline [email protected]
Services and alcohol issues. FDS is 9:30 to 5:00 Weekdays www.fds.org.au
(MACS) staffed by volunteers who have
first-hand experience of drug Phone: 9357 1299
dependent family Fax: 9380 2382
members.
K2 provides a needle syringe Free: 1800 642 429
service, health and social
welfare advice, and assessment
and referral to drug treatment
and other relevant services.
KRC also operates a mobile
Outreach service,
MACS provide pharmacotherapy
information (including
methadone and buprenorphine),
referrals, advice and a forum for
pharmacotherapy concerns.
MACS maintain a central

Last Updated November 13th, 2012 29

Narcotics Anonymous (NA) register of complaints and 1/204 King Street Phone: 1300 652 820
concerns about opiate Newtown NSW 2042
Stimulant Treatment Program treatment providers and Phone: 9361 8088 (Sydney)
Saint Vincents Hospital (STP) ensures NSW Health hears your 370 Victoria Street Free: 1800 10 11 88
24 Hour Helpline issues. Darlinghurst NSW 2010 (NSW Regional)
Narcotics Anonymous is a 12 (Office Hours Weekdays)
NSW Quitline (NSW QL) step fellowship of men and Phone: 13 7848 (13 QUIT)
women supporting each other in www.icanquit.com.au
Redfern Community Health recovery from addiction to all
Centre drugs, including alcohol. Phone: 9395 0444
STP provides advice, support, Fax: 9690 1078
referral and counselling. Also
attempt s to answer questions
about amphetamines,
methamphetamines, cocaine
and ecstasy use.

Professional Quitline advisors NSW Quitline
provide encouragement and
support to help you quit 103-105 Redfern Street
smoking Redfern NSW 2016
Health education, information
and referals for drug users.
Needle/syringe supplied.
Overdose prevention, drug
related health (Hep C and HIV)
Community nursing home visits.

Last Updated November 13th, 2012 30

General Health Service Description Address Contact
Agency Phone 9319 5823
Aboriginal Medical Services The service provides free 36 Turner Street Fax: 9319 3345
Co-operative Ltd (AMSC) medical and dental services to Redfern [email protected]
people of Aboriginal and Torres NSW 2016
Community Outreach Medical Strait Island descent. It offers Phone : 8382 1111
Emergency Team (COMET) counseling and has. Also has
drug and alcohol unit Phone: 9360 2766
Fax: 9360 5154
COMET targets disadvantaged St Vincent’s Hospital
people, particularly the 390 Victoria Street Phone: 9356 0621
homeless, with acute medical Level 3, de Lacy Building Phone: 1300 134 226
problems that can be managed Darlinghurst NSW
outside the hospital. 2010 Phone: 9357 1533

Kirketon Road Centre K1 (KRC) Targets youth, sex workers and Upstairs,
intravenous drug users. They Darlinghurst Fire Station
Mission Australia Centre Dental provide general medical Victoria Street
Service services, and specialized Kings Cross 2010
Mathew Talbot (Hostel) medical services for people with PO Box 22
Hep C or HIV. Kings Cross NSW 1340
They provide Aboriginal health
education, womens’ health, 22 Talbot Place
sexual health screening and Woolloomooloo NSW 2011
referrals
The dental service is accessible
to anyone who is homeless.
To make an appointment have
your Medicare and Centrelink
Card details available
Health clinic: Podiatry, Vision,
Visiting doctors. Hostel and all
homeless services.

Last Updated November 13th, 2012 31

O’Brian Centre Emergency mental health 390 Victoria Street Phone: 8382 1800
assessments and short term Darlinghurst NSW 2010 Fax: 8382 1997
Redfern Community Mental care for people who are in crisis Phone: 9395 0444
Health Service or emotionally distressed. 103-105 Redfern Street Fax: 6960 1978
Mental Health. Assessments Redfern NSW 2016
Sexual Health Centre (RPA) Case Management. Counselling Phone: 9515 3131
Psychiatric Medication Review Building 21, RPA Hospital
Sexual Health Centre (Sydney Psychiatrist. Group Work. 25 Lucas Street Phone: 9382 7440
Hospital) Drugs and needle programs Camperdown NSW 2050
Free Clinic Nightingale Wing Phone: 9332 9600
Surry Hills Sexual Health Centre Telephone advice Sydney Hospital
8 Macquarie Street
Free Clinic Sydney NSW 2000
Telephone advice 150-154 Albion Street
Surry Hills 2010 NSW
Free Clinic
Telephone advice

Last Updated November 13th, 2012 32

10. DAY CENTRES

Day Centres for homeless people offer a range of services and facilities. These can include food services, laundry and shower facilities, mail
pick up, lockers, referral and service information, case management, recreational programs, legal and medical clinics. For other places to hang
out during the day, see Centre Based Food Services.

Agency Service Description Address Contact
Lou’s Place Phone: 9358 4553
Lou’s is a place to do some 182 Victoria Street Fax: 8354 0598
Mudgin-Gal Kings Cross NSW http://lousplace.com.au
(For Aboriginal Women and laundry and get a nutritious
children) lunch. Offers a range of 231 Abercrombie St Phone: 9319 2613
services, from the most basic Chippendale NSW 2088 [email protected]
The Station Drop-in Centre
one of being a safe place, to 82 Erskine Street, Phone: 9299 2252
providing support for daily life Sydney NSW 2000 Fax: 9299 4716
GPO Box 2202, [email protected]
and opportunities for creative Sydney NSW 2001 http://thestationltd.org
expression.
Phone: 9358 6577
Support for women, girls and Fax: 9581 9150
their young families through [email protected]
drop in, in-home family support, http://thewaysidechapel.com
legal, medical and
accommodation referral and
educational and vocational
support programs..
Meals, lockers, mail collection,
housing support worker, mental
health worker, legal clinics, drug
and alcohol worker, laundry and
shower facilities, Centrelink
clinics and general support.

The Wayside Chapel Showers, low-cost meals and 29 Hughes Street
clothing, Referrals for crisis Potts Point NSW 2011
accommodation. Advocacy Australia
services. Drop in activities –
including sport, gym, PO Box 66

Last Updated November 13th, 2012 33

Women and Girls Emergency photography & movies. Living Potts Point NSW 1335 Phone: 9211 1616
Centre skills. Support groups. Youth Australia Fax: 9212 1894
space. Activities like art, [email protected]
Salvation Army Community computer skills. 361 Riley Street, http://www.wagec.org.au
Welfare Services Surry Hills NSW 2010
Safe space for women, children Mailing address: Phone: 95642696
and transgender. Case PO Box 2283 Fax: 95181362
management and referral Strawberry Hills 2012
services. Kitchen, bath, shower
and laundry facilities. Clothing, 10 Charles Street, Petersham
watch TV, receive mail,
information, counseling and
housing assistance. Legal
advice and develop social
networks with other women.
Emergency relief, food
vouchers, electricity bills, gas
bill, telstra bills, clothing. Must
make an appointment.

Last Updated November 13th, 2012 34

11. MENTAL HEALTH CRISIS SERVICES

Agency Service Description Address Contact
Camperdown Area Mental Phone: 9515 9000
Health Triage/Assessment; Acute Care RPA Hospital Fax: 9515 9001
service; Case management; Level 5 & 6
Canterbury Area Mental Health Bilingual Mental Health King George V Building Mental Health
program; Psychiatric Medical Missenden Road Access Line (24 hours)1800
Consultation; Community Camperdown NSW 2050 011 511
Mental Health Rehabilitation
services Corner Thorncraft Parade & Phone: 9787 0600
Triage/Assessment; Acute Care Canterbury Road, Campsie. AH: 9767 5000
service; Case management; Fax: 9787 0700
Bilingual Mental Health c/o Canterbury Hospital,
program; Psychiatric Medical Thorncraft Parade, Campsie Mental Health
Consultation; Community NSW 2194 Access Line (24 hours)1800
Mental Health Rehabilitation 011 511
services
Phone: 9378 1100
Croydon Area Health Centre Triage/Assessment; Acute Care Croydon Health Centre, 24 AH: 9767 5000
service; Case management; Liverpool Rd Croydon 2132 Fax: 9378 1116
Bilingual Mental Health
program; Psychiatric Medical Mental Health
Consultation; Community Access Line (24 hours)1800
Mental Health Rehabilitation 011 511
services
Phone: 9562 0500
Marrickville Area Mental Health The team provides crisis and 155 Livingstone Road AH: 9767 5000
case managemen for a range of Marrickville. NSW. 2204 Fax: 9562 0501
mental health problems, eg,
psychosis, schizophrenia, Mental Health
depression, mood disorders and Access Line (24 hours)1800
severe anxiety. They provide 011 511
information about mental health
problems

Last Updated November 13th, 2012 35

12. EMERGENCY NUMBERS Number

Service 000
EMERGENCY: Fire, Police or Ambulance 1800 451 600
AIDS & HIV info 9361 8000
Alcohol and Drug Information Service 9979 1199
Alcoholics Anonymous 1800 333 000
Crime Stoppers 1800 018 444
Disaster Recovery 1800 656 463
Domestic Violence Counseling and advice (24hrs) 1800 551 800
Kids Help Line 131 114
Lifeline 1800 636 825
Mental Health Access Line (24 hour information) 9212 3444
Narcotics Anonymous 1800 633 353
Needle clean up hotline 24 Hour 131 126
NSW Poisons Information Centre 1800 424 017
Rape Crisis 131 200
Sexual Abuse Help Line
36
Last Updated November 13th, 2012

13. RESIDENTIAL & NON-RESIDENTIAL DETOX CENTRES

The goal of drug detox is to rid the body of toxins accumulated by drug use. The following organisations offer either residential (live in) or
non-residential (live out) detox services. We have listed details of centres beyond the Sydney Metropolitan area, as people often wish to
leave their local areas.

Agency Service Description Address Contact
Centre for Addiction Medicine Building 83 Cumberland Phone: 9840 3355
Westmead Hospital Non-residential Outpatient Hospital Fax: 9840 3869
Detox Program. Inpatients are 1-11 Hainsworth St.
Concord Hospital: Concord referred to Nepean Hospital. North Paramatta NSW 2150 Phone: 9767 5000
Centre for Mental Health Payment through Medicare. Phone: 97678600 (Detox)
Prefer in-area referral, but will Hospital Rd, Concord NSW 2139 24hrs phone assessment
Fairfield Drug Health Services assess each case on it’s merit. [email protected]
(Formerly Corella) 8.30- 5.00 weekdays Cnr Prairie Vale Rd. and Phone: 9616 8800
Residential Medicated Detox. Restwell Rd. Fax: 9616 8803
Foster House Ward 64 Prairiewood NSW
Men Only 5-7 day program PO Box 5 Phone: 8218 1209
Gorman House St Vincent’s Fairfeild NSW 1860 Call for assessment
Hospital 7 day Inpatient Medicated 5-19 Mary Street Phone: 9361 8080
Detox. Covered by Medicare. Surry Hills (Salvation Army) Phone consultation.
Herbert Street Clinic Counselling Services for Drugs Corner of
and Alcohol Ice St & Barcom Ave Phone: 9926 7775
South West Sydney Area Only Darlinghurst 2010. (intake)
Inpatient Residential Detox
Program. 1 week Building 8 Royal North Shore
Non-medical Residential Detox Hospital
Unit. Alcohol, Heroin (and other
short-acting Opiods),
Amphetamine/
Methamphetamine and Cocaine.
Length of stay is generally 5
days. Free service

Priority given to North Shore
and Central Coast residents.

Last Updated November 13th, 2012 37

Jarrah House Residential detox from alcohol St Leonards NSW 2065 24 hours
Women Only and drugs, 1-2 week program.
Clients must be under 40mg 1430 Anzac Pde Phone: 9661 6555
Langton Centre METHADONE and under 10mg of Little Bay 2036 (Intake)
BUPREMORPHINE . Fax: 9661 6595
St George Alcohol & Other Drug Education and Discussion Cnr South Dowling & Nobbs St [email protected]
Service groups, Assessment, Case Surry Hills 2010
Management. Covered by St George Hospital Phone: 9332 8777
Medicare. Level 1, 2 South St Intake Officer
A Residential Detox and Kogarah 2217
Rehabilitation Treatment Facility Phone: 9113 2944
for Women and Women with Fax: 9113 3977
Children (under 8 yrs old)
A 21-day medically supervised
detoxification, an optional short-
term rehabilitation program,
and a continuing care program.
Non-Residential Medicated
Detox Program. They also
provide Counselling and Group
Therapy
Non-Residential Medicated
Detox.
Priority is given to those in St
George area.

Last Updated November 13th, 2012 38

14. REHABILITATION SERVICES

Men

Agency Service Description Address Contact

The Glen Rehabilitation For all men suffering from 50 Church Road Phone: 02 4388 6360
Centre addiction regardless of race or Chittaway Point 2261 Fax: 02 43886511
background. 3 to 6 month [email protected]
Gunyah: We Help Ourselves residential program for drugs PO Box 5179 www.theglencentre.org.au
(WHO) and alcohol. Client urine test Chittaway Bay 2261
must be free of all mood (CENTRAL COAST) Phone: 8572 7455
Lake Macquarie Miracle Haven altering substances. ($50) Fax: 8572 7440
Residential program for drug PO Box 1779 [email protected]
and alcohol rehab in stages: Rozelle www.whos.com.au

1) 3-4 months rehab 1 Russell Rd Phone: 02 4973 1495
2) 3 months transition Morriset NSW 2264 Fax: 02 4973 6782
3) 6 months intrgration (NTH Central Coast)
10 month residential program PO Box 93 Phone: 02 6628 1098
for men. Morriset NSW 2264 Fax: 02 6628 0520
Run by Salvation Army 12 steps 108 Whites Lane Email:
Dual diagnosis accepted. Alstonville [email protected]
(Lismore Area)
Namatjira Haven Residential Rehabilitation 4 Phone: 02 4422 0644
month program for Aboriginal 11 Junction Street Fax: 02 4423 2145
Oolong House Men only (mainly straight from Nowra NSW 2541 [email protected]
“Strong roots strong spirit” custody). No methadone (South Coast) www.oolonghouse.org.au
reduction
39
16 week residential program for
men. After the 16 weeks,
participants in the program may
move to the half way house and
keep involved in the activities
and programs as workers and
mentors

Last Updated November 13th, 2012

Women

Agency Service Description Address Contact
Detour House
3 month rehabilitation program PO Box 253 Phone: 9660 4137
Guthrie House for women. Priority is given to Glebe NSW 2037 Fax: 9552 4388
Kathleen York House women who are Aboriginal, from [email protected]
Culturally and Linguistically Enmore NSW http://detourhouse.com.au
Diverse Backgrounds (CALD) Telephone referral first
and who are homeless, or at Phone: 0564 5977
risk of homelessness. 144a St. Johns Rd Fax: 9568 5624
Priority given to women exiting Glebe NSW 2037 [email protected]
prison. Supports women in the P O Box 285, Glebe NSW 2037 guthriehouse.com
community that are currently Phone: 9660 5818
involved in the justice system. Fax: 9552 2590
6 month residential program for [email protected]
women and their children under www.adfnsw.org.au
10. Phone: 02 4392 1341
Fax: 02 4392 6644
Kamira Farm Inc 6-12 month Residential Louisiana Road [email protected]
rehabilitation program for Kanwal 2259 www.kamira.com.au
New Beginnings women and children up to 8 (CENTRAL COAST)
(We Help Ourselves WHO) years. Dual diagnosis Accepted. Phone: (02) 85 727 433
Phoebe House Detox prior to admission. Group PO Box 284 Fax: (02) 85 727 420
work/individual counselling. Wyong NSW 2259 [email protected]
Parent effectiveness training. www.whos.com.au/beginnings
6 month Residential PO BOX 1779
rehabilitation run by women for Rozelle NSW 2039 Phone: 9005 1570
women. Detox prior to Fax: 9005 1576
admission. Antidepressants PO Box A267, [email protected]
maybe admitted Arncliff 2205 www.phoebehouse.org.au
6 month Residential program for
women and one child up to 5yrs
Who are currently on a program
of methadone maintenance.

Last Updated November 13th, 2012 40

Men and Women

Agency Service Description Address Contact
Bennelong’s Haven
3 month residential program for 2054 South West Rocks Rd Phone: 02 6567 4856
Buttery men women and their children. Kinchela 2440 [email protected]
No limit to Methadone (NEAR KEMPSEY)
Concord Centre for Mental reduction. Phone: 02 6686 1111
Health 7.5 month residential program Lismore Rd [email protected]
MTAR (We Help Ourselves followed by transition in a Binnaburrah NSW 2479 www.buttery.org.au
WHOs) halfway house (Near Byron Bay)
Odyssey House PO Box 42 Phone: 9767 8600
7 day detox (ward 64) to be Bangalow NSW 2479 Fax: 97678623
Sherwood Cliffs completed first. 12 day inpatient Hospital Rd
(Near Coffs Harbour) program (ward 65) provides Concord NSW 2139 Phone: 8572 7444
William Booth House cognitive behavioural therapy www.whos.com.au
3-6 month residential PO Box 1779
methadone reduction program Rozelle 2039 Phone: 9281 5144.
and after care support. Phone Fax: 9820 1796
assessment First Floor, 431 Elizabeth Street, www.odysseyhouse.com.au
Residential and non-residential 13a Moonstone Place
rehabilitation programs for men Surry Hills NSW 2010 Phone: 02 6649 2139
and women (and children) with Fax: 02 6649 2081
a drug, alcohol or gambling PO Box 459 www.sherwoodcliffs.com.au
problem. Methadone Reduction Campbelltown NSW 2560 Phone: 9212 2322
Program 1756 Sherwood Creek Rd, Fax: 9281 9771
6-18 month residential program Glenreagh, NSW, 2450
for single men and legally Po Box 2
married couples and children. Glenreagh 2450
56 Albion St
10 month residential program Surry Hills 2010
for men and women, which
provides group therapy, work
therapy and counselling.
Methadone abstinence program

Last Updated November 13th, 2012 41

Youth

Agency Service Description Address Contact
Dunlea Adolescent Program PO Box 8 Phone: 9721 5714
8 week out-patient Merrylands NSW 2160 Fax: 9681 6720
One80TC rehabilitation. Group
(Teen Challenge NSW Inc) counselling, CBT, case PO Box 6793 Phone: 1800 679 657
management and recreational Balkham Hills NSW 1755 Fax: 02 4776 1460
activities. Monday-Thurs. [email protected]
10.30am-3.00pm. Phone: 9305 6235
Age: 14-18 years males and Fax: 9310 0833
females. Referrals from juvenile [email protected]
justice and other agencies
9-12 month residential program
for males aged 18-35

PALM Sydney 3 month residential program for Ted Noffs Foundation
(Programme for Adolescent Life youth, 14-18 years. (up to 12 PO Box 120
Management) months with after care) Randwick NSW 2031

Corrections and Omissions

The information in this booklet was collated and published in October 2012. We recognise that services can change and new services
emerge. Please let us know of any corrections or omissions.

Send details to: NNC
Or email: PO Box 19
Newtown 2042
[email protected]

Feedback

Have you found this directory useful? Please let us know what you liked and what you didn’t like. How is the layout? Is information easy
to find? Are there areas that we have not covered and you would like to see included?

Last Updated November 13th, 2012 42

15. WELLBEING

Agency Service Description Address Contact
The Benjamin Andrew Footpath Phone: 0400 816402
Library Aims to make books more P.O. Box 1143 Newport Beach www.footpathlibrary.org
accessible to the homeless and NSW 2106
Milk Crate Theatre disadvantaged members of our Phone: 9331 0555
Sydney Street Choir society, change our attitudes to Suite 21/ 94 Oxford Street, [email protected]
these people and encourage Darlinghurst NSW 2010 www.milkcratetheatre.com
Sydney Street Soccer literacy. Provides books to most PO BOX 957, Darlinghurst NSW
customers through libraries 1300 [email protected]
they have established in Various locations. See the www.sydneystreetchoir.com
hostels. At present, it operates online agenda for upcoming
a mobile service. events. [email protected]
Theatre company and www.streetsoccer.org.au/our-
community. Works with people King George V Recreation program/cssp
who have experienced Centre, near 3 Cumberland St,
homelessness and/or social The Rocks NSW
marginalisation to create
theatre that creates change.
A singing community formed to
support those who are homeless
and/or disadvantaged by
providing them with a
therapeutic musical program
which promotes social skills,
independence and self-
management, including the
management of their own
finances, transportation,
housing and health issues.
An inspirational initiative,
offering the less fortunate the
opportunity to be involved in
team sport, get active and
belong to something big.

Last Updated November 13th, 2012 43