Learning offer 2019-20

Corporate HR- Learning and Development- 2019-20
Discover your learning journey in Brent

The Employee Journey, Workforce Planning and Learning & Development

We recognise that throughout your journey in Brent your learning and Development needs will change and grow as you do. As such we are hoping that the
following directory will help you to navigate the best learning pathway for yourself catered to your individual needs. We have put together a flexible, creative and

innovative package of activities that allow for individual customisation.

As we embrace the digital age we have seen far reaching impacts and exciting opportunities. As such the new Integrated Learning Hub now brings together all
your learning opportunities in one place! Here you can navigate out total learning offer from face to face workshops, e-Learning, networks, short lunch and learn

sessions, webinars, Career direction on My Development and much more

We recognise that learning does not stand still and as such we have designed the Learning Hub so that it can be flexible and regularly updated as new
opportunities come on line. Now you can learn anywhere, any time- instructor led, blended learning, mentoring, shadowing- the choice is yours!

Find your training below using colour coded pathways to guide you through our total offer

Essential training Job Specific & Qualification Management and
training Leadership Training

Other Learning
opportunities

Induction Essential training

• Corporate Induction Working in the digital age
• Departmental Induction
• Team Induction • Remote and flexible working
• Staff digital handbook • Flipped IT training in Word,
• EAP and Staff rewards
PowerPoint and Excel

Equality & Diversity Health and Safety Legal- e-learning mandatory

• Unconscious Bias • First Aid • Data Protection
• Lets talk about Race • Personal Safety - Maybo • Data Breaches
• Diversity Networks in Brent • Fire Warden • Information Security
• Managers Role in H&S at work • GDPR
Wellbeing • Introduction to risk assessment • Freedom of Information

• Mental Health Awareness Customer Service Communication
• Stress Awareness & Personal Resilience
• Emotional Intelligence • Moving towards excellent customer service • Communication skills
• Essential persuading and influencing skills
• Writing effective reports
• Minute taking made simple
• Presentation Skills
• Business Report Writing
• Handling difficult customers

Learning Learning
Hub Hub

Display Screen NEW Personal resilience NEW
Equipment NEW
Managing yourself
Asbestos Awareness NEW and your time NEW
NEW
Induction face to face Health and Safety face to COSHH NEW Wellbeing face to face Stress Awareness
• Corporate Induction face
• Departmental Induction My • First Aid Fire Safety NEW • Mental Health Awareness Introduction to
• Team Induction Development • Personal Safety - • Stress Awareness & Personal meditation
Additional Information Food Safety L1,L2,L3 NEW
• Staff digital handbook How to make new starters Maybo Resilience My
• EAP and Staff rewards feel welcome • Fire Warden • Emotional Intelligence Development
• Managers Role in H&S
Brent Induction Checklist Introduction to Health and NEW Personal resilience
at work Safety assessment
Appraisal information • Introduction to risk
Legionella Awareness NEW Well Being- suite of
Health and Safety assessment NEW courses
Our vision 2020 Lone Working
Forward together 2017 NEW
Managing Health and
Safety

Managing medicines NEW

Manual Handling NEW

Learning Office Safety NEW My
Hub Development
Personal Emergency NEW
Introduction to Local Evacuation Plan (PEEPs) Putting customers first
Government
NEW Personal Safety NEW Customer service face to face Caring for your customer
Manager Induction NEW Preventing Falls NEW • Customer Service Excellence
RIDDOR NEW Greeting your customers
Risk Management NEW Learning Listening to your
Emergency planning NEW Hub customers

Customer Service suite Satisfying customer needs
Part 1- Introduction
Stress Awareness NEW
Working at Height NEW Customer Service suite
Part 2- Standards
Working time NEW
regulations Customer Service suite
Part 3- Communication

Learning Hub

My My Introduction to Human Rights Act NEW
Development Development Criminal Finances Act 2017 NEW
Cyber Crime NEW
Unconscious bias at work 60 second email checklist Cyber Security NEW
Data Protection Awareness NEW
How to foster inclusion Writing a professional email

Equality & Diversity face to face Intercultural skills Communication face to face Effective business writing Legal- e-learning mandatory
Diversity Incorporated
• Unconscious Bias Cross cultural differences • Communication skills Test yourself- spelling, punctuation, • Data Protection
• Lets talk about Race • Essential persuading and effective writing, report writing • Data Breaches
• Diversity Networks in Brent • Information Security
influencing skills Report writing: introduction to • GDPR
Additional Information When culture matters • Writing effective reports effective writing, visuals, drafting, • Freedom of Information Data Protection Essentials NEW
• Networks • Minute taking made simple revising, preparing, numbering
Equality & Diversity- an • Presentation Skills The Care Act 2014:
overview • Business Report Writing Writing with economy  Assessment and
• Handling difficult customers
Equality & Diversity- Age Why reports? Support Planning Fraud Prevention
Planning your writing  Financial Planning Freedom of Information NEW
Learning Equality & Diversity- Learning Information Governance NEW
Hub Disability Hub Becoming a good listener and Safeguarding Information Management NEW
Information Security NEW
Equality & Diversity- Assertive Listening - the Cinderella of Mental Capacity Act
gender reassignment Communication communication skills Information Sharing NEW
NEW
Bullying and Harassment Equality & Diversity- Communication and NEW Recognising the impact of non NEW
in the workplace Marriage and Civil change NEW verbal communication
Partnership NEW
Effective writing Managing Relationships
Disability and Equality & Diversity-
discrimination Pregnancy and Maternity A good way to deliver bad news

Equality Act 2010 Equality & Diversity- Race Effective minute NEW Listening to your customers
Equality in the workplace taking
Unconscious bias Equality & Diversity- Social Media- a suite of courses
Religion or belief
Personal resilience assessment
GDPR
Well Being- suite of courses
Dignity at work NEW Equality & Diversity- Sex NEWModule 1: What is GDPR NEW
Trans Awareness NEW  Module 2: Data Handling rules
Equality & Diversity-  Module 3: Organisational
Sexual orientation
responsibilities

 Module 4: Data Breaches

 Module 5: Apply your knowledge

Working in the digital age face to face My Excel PowerPoint
• Microsoft Word Intermediate Development
• Microsoft word advanced Custom tools in excel Introducing PowerPoint
• Microsoft Excel Intermediate Word – suite Opening, closing and
• Microsoft Excel Advanced saving PowerPoint
• Microsoft Powerpoint intermediate Introducing word Macros
• Microsoft Powerpoint advanced Custom tools in
• HR Workshops Opening, closing and Tables PowerPoint – suite
saving word
Learning Move and copy data Creating presentations
Hub Custom tools in Smart Art
Word – suite Open and save Working with styles
Assistive Technology NEW workbooks Graphics
NEW Templates in word working with slide shows
Technology and Formatting charts Templates in PowerPoint
change NEW Watermarks
NEW Working with columns Introducing Excel Drawing tools Learning
Agile working Formatting with tabs Opening, closing and Hub
saving Excel
Agile working for Outlining documents Creating charts
managers Proofing tools in word Outlook Animations
Arranging slides
Drawing tools Introducing Outlook
Borders and word art Microsoft Office suite
Formatting paragraphs Custom tools in of courses
creating documents outlook- suite

Working with styles

Signatures

Creating presentations
Multiple calendars

Technology – suite of
courses

Personal Development

Personal Development

E-learning modules

Mentoring Coaching
• Mentor Workshops
• Mentee workshops E-learning modules

Project Management Change

• Agile E-learning modules
• Managing small projects

Client Specific

E-learning modules

Appraisals

• Making the mot of performance appraisals
• Developing my career

My Interviews - suite of Learning My
Development courses Hub Development

Personal Development Attitude - suite of Motivation - suite of Self development Project Management Project management
courses courses • Agile Project introduction
Career management
Assertiveness- suite Promotion - suite of Management Agreeing the brief
of courses courses Impact of change for • Managing small
employees Process management
Recognise your skills and Values - suite of projects
preferences courses Impact of change for Implementation and
managers NEW Learning tracking
Temperament Transferable skills - NEW Hub
assessment suite of courses Reviewing career NEW Reviewing the project
options Project Management
Personality Insight Strengths - suite of Complex project
Assessment courses Searching for jobs management theory

Motivation at work Self Awareness - Applying for jobs Ensure change gets the
suite of courses green light
CV- suite of courses Writing a CV
Retirement - suite of What is a project?
Working styles - courses Preparing for
suite of courses interviews What you need to know
NEW about project
Women in business - Application forms management
suite of courses
Facilitation skills Overview planning
What is emotional
intelligence? Managing your Detailed planning
priorities
Why you need to be Complex project
emotionally intelligent Meeting skills NEW management
Writing a CV NEW implementation
The importance of being
emotionally intelligent

Developing your
emotional intelligence
part 1 and 2

A model for emotional
intelligence

My My My Development
Development Development
Coaching skills: the
Appraisals Surviving performance Mentoring face to What to look for in a Coaching importance of listening
Face to face appraisals face mentor
• Workshops in Learning Creating a coaching
commencing in Managing expectations in • Workshops for How to be a great Hub climate
Autumn 2019 career conversations Mentors and mentor
Mentees Coaching Managing vs coaching
Discovering employee The importance of
career aspirations • Mentoring conscious competence Leaders vs Managers
Platform
How to set objectives The role of the mentee Are you an emotionally
Learning intelligent boss?
Managing a successful Hub How to set up a
review process mentoring relationship Questions coaches
Mentoring for should ask
Objective setting action mentors The rules of a
Learning Hub NEW plan mentoring relationship

Giving and Receiving NEW Setting smart objectives What makes a good
Feedback NEW mentor
NEW Intelligent career quiz
A guide for managers The mentoring
Career planner relationship
A guide for employees
Planning and executing
Managing difficult your career journey
conversations in
performance Plan your career
management
Career options - suite of
courses

Learning Learning
Hub Hub

Visual Impairment NEW Change Management
NEW
Communicating with Change Change Management: NEW
deaf customers NEW Introduction
Client Specific • Emotional Intelligence
Basic Autism NEW Change Management: NEW
• Range of e-Learning modules Awareness NEW My The Change Process
Development
Dignity and respect NEW Change Management: NEW
Managing change Change Tools
Downs syndrome NEW Why do people resist
awareness NEW change? Communicating NEW
NEW Managing change across Change
Drug and alcohol NEW corporate cultures
awareness Innovation Leading and Manging NEW
NEW change and transition
End of life NEW
NEW Change Management: NEW
Epilepsy awareness NEW Change and people

Mental Health Supporting Individuals: NEW
Awareness  Module 1: the impact of

Learning Disabilities change for managers
Framework  Module 2: the impact of

Learning Disability change for employees
Awareness  Module 3: redundancy first

Partnership working steps
with dementia  Module 4: searching for jobs
 Module 5: applying for jobs
Assistive technology  Module 6: interviews

Supporting people
living with dementia

To be commissioned externally Management Training Leadership

New Managers • Team Management and Leadership skills
• Leading in a constantly changing environment
• The Newly Appointed Manager • Stepping up to Senior Management
• Management Induction
• The Managers Digital Handbook

Networks

1. Commissioning network

Working with Finance Communications

• Finance for Non Financial Managers • Creative and innovative problem solving
• Commercial Awareness • Working with the political interface

Contracts and Commissioning E-Learning Management Development Programme

• Supplier and Contract Management • Learning Pathway as attached available on Learning Hub • Facet 5
• Procurement • Recruitment and Selection module • The trusted Leader
• Commercial Awareness • HR guidance • Inspiring people to be their best
• Raising everyone's performance
Working with people, teams and performance • Influencing people to change their minds, behaviour

• Performance Management, appraisals, reviewing and performance
achievements and setting goals • Action Learning
• Working with the political interface ( as in general
• Coaching for results
• Handling difficult people and situations modules)

Management Development Learning Recruitment Managing Teams Face to
Hub Budgets Face
My Development Brent Safer
Managing People Recruitment
Recruitment Processing payments Optimising Team NEW Management Sustaining
Flexible working for Recruitment and Event
Managing People Teams Recruiting for success managers Selection 2016 Supervision Performance
Part 1 and 2  delegation Management
Improving workplace The challenge of stepping Team Leading Business Continuity Supervising  feedback Development Programme
skills into management Selection interviewing: Management  motivation &
test yourself Management Managing performance
Receiving feedback as a Managing multicultural Project Management engagement (people)
manager teams Structuring the interview HR Investigation skills  the outcome cycle
The recruitment Supervising – NEW  performance Commercial Awareness
Communicating Team building techniques Starting the selection Meeting Skills process achieving excellence NEW
effectively as a leader interview matrix Attendance Management
To delegate or not to Building Partnerships Probation Supervision for NEW  transactional
How to connect better as delegate Listening to and NEW Disciplinary and
a leader observing the candidate Time Management Understanding the supervisors: analysis Grievance
Ways to reduce teams Closing and follow up probation policy  M1 introduction
How do high ability stress levels Manage your priorities NEW  M2 Using teamwork to NEW NEW
people work best? Attendance boost performance NEW
Setting a meeting agenda Management Manage Others: Development &
Managing upwards  dealing with What is leadership? NEW Managing the Political NEW
Recognising team roles How to support those Performance NEW Interface
The importance of returning to work absence  M3 Supporting Leadership theories
managing working Test yourself: Working in  delegation and and styles
relationships teams, team building, Writing a business plan the supervisee
team development planning Quality Management
Managing Budgets Negotiation- suite  delivering Supervision for The Newly Appointed NEW
Team building techniques of courses supervisees Manager NEW
Interpreting Financial feedback
Accounts Roles and stages in team Networking –suite  summary and Complaints Management Induction
development of courses
Budgeting basics assessment Handling complaints Emotional Intelligence NEW
How teams work, Time
Budgeting: presenting succeed Management–suite Performance Management
your case, what is a of courses
budget?, The budgeting What is conflict Managing difficult NEW Disciplinary Grievance People Management
process, costs and management Leadership–suite of conversations in
revenue courses performance Disciplinary policy and Grievance policy and NEW  Absence management NEW
Effective participation in management procedures procedures
Handling cuts meetings Meeting skills – procedures
suite of courses Capability  Capability procedures
Disciplinary toolkit  Code of conduct
Capability policy  Disciplinary procedure
Chairing a disciplinary NEW  Dispute resolution
Attendance meeting NEW  Probationary
Management
Conflict resolution procedure