DHL E-Insight

Edition – 2021

e-INSIGHT
DHL Express– Excellence. Simply delivered.
P =GQ
People = Growth Quality
NO. 1 WORLD’S BEST WORKPLACE™

DHL EXPRESS Malaysia & Brunei

HR Advisor’s Note

Hi DHL Superstars,
Happy New Year!
I hope all of you and your family are keeping well and healthy despite the new variant of
Omicron. As we have entered 2022, I am excited to share with all of you the final piece which is
the 3rd edition of DHL E-Insight for year 2021!
My peers – the Senior Management Team and myself would like to say a Big Thank You to each
one of you for your great work done and have As One brought 2021 into a wonderful closure for
us all. Without your great work, we would not be achieved on No.1 World Best Workplace for
DHL Express and this is a great testament from you – DHL Superstars! Let’s begins our new year
with the same focus on P=GQ!
In this edition, let us refresh our great memories of what we have achieved and been through As
One in the last quarter of the year as well as the recap for 2021. People remains our top priority
whereas we focus on Health and Wellness of our workforce – how we combat and shared
insights of COVID-19; continued to help the community by vaccine delivery as well as connect
people and improve lives – DHL’s Got Heart by provided aid to our workforce and community on
the recent flood; Talent Acquisition through Talent Management via our Taleo platform;
Performance Management with our six Leadership Attributes; develop growth with our internal
modules – CIS; You and I make a difference on Compliance for better business; great journey
with Smart Connect by connecting our workforce; achieved great score in EOS and followed by
celebration; first ever virtual celebration with our 2019/2020 Employee of the Year; captured
and pen down the voices for our journey of No.1 World’s Best Workplace; a good recap of our Go
Family journey; and of course our Digitalization journey! I ensure this edition could bring back
your fond memories of 2021 that we shared together As One.
Please do find time to read and enjoy the moments! Before I sign off, I would like to reminds
everyone that the pandemic is not over yet. Do ensure to practice personal hygiene, maintain
physical distancing and follow SOPs at all times as all of us will need to live in this new norms. Be

safe, As One.
Thank you.

BM Version

Content

People From Managing Director’s Office
Quality Footpath Sign with COVID-19
COVID-19 Updates
Health & Safety
Tough time never LAST, But Tough people DO
Superstars – New Hired & Q3 Promoted

Talent Acquisition

Talent Management

CIS Updates
Health & Wellness
Compliance Updates

Growth Smart Connect
EOS Updates
2019/2020 EOY Celebration
No.1 World’s Best Workplace
Voice’s of Superstars
Superstars – As One
DHL’s Got Heart

MYVLC Updates
Go Family
Digitalization Updates
What’s Coming Your Way

From Managing Director’s
Office

Dear Colleagues,

As the year draws to a close, we inevitably look to the one ahead and think about how we’d like it
to turn out. This year, I am certain that most of you share the same wish, that this pandemic will

end. And there are reasons to be somewhat optimistic about 2022.
Almost all of us are fully vaccinated, with some of you already receiving your booster shots.
Although many parts of the world are now seeing another wave of coronavirus infections—i.e.
Omicron—we have learned much in the past year, and in many places, lockdowns are not as
strict as they were earlier in 2021. We know that our wish to end COVID-19 will not be fulfilled
immediately, and I would like to urge everyone to practice and abide by the recommended

safety SOPs.

2021 has been a challenging year for many of us, especially our customers. However, it was also
an exciting year where we have learned to be more resilient, agile, patient, and creative. The
phrase “More Connected Than Ever” rings true for most of us. I truly believe that while we had

connected virtually, we took every opportunity to reconnect amongst ourselves when we were
finally allowed to meet.

Over the past year, we have pulled together, working with each other in ways that surprised us.
Of course, we have joined forces on bigger issues, and between your teams, you were there for

each other when the need arose. I am convinced that this mutual support, trust, and the
conviction that we are all working for a greater cause, has helped make us so successful—be

that in keeping our colleagues safe, our customers satisfied, or our finances strong. This is
Respect & Results in action!

Our success is also a result of our second strength, our culture. This has emerged, sometimes
quietly, over the past decade, but it has become apparent during this pandemic. Respect &

Results and “Connecting people, Improving lives” are two of the many aspects of our culture.
If there is a final wish for the coming year, it would be that no matter what happens, we

celebrate our culture and what we have achieved this year. You have made a difference to so
many people and met the challenges caused by the crisis with bravery. For that exceptional

work, you have our utmost thanks and appreciation.

On behalf of the SMT and myself, we would like to wish you the very best for 2022, and please
stay safe and healthy.

Rakan Sekerja Sekalian,

Dengan akhir tahun semakin hampir, kita setentunya melihat ke hadapan ke tahun seterusnya dan berfikir
tentang bagaimana kita inginkannya berubah. Tahun ini, saya pasti kebanyakan daripada anda berkongsi
hasrat yang sama, agar wabak ini akan berakhir. Terdapat beberapa tanda tentang 2022 yang memberi

optimisme.

Hampir setiap satu daripada kita telah divaksinasi sepenuhnya, dan sebahagian daripada anda telah menerika
suntikan penggalak. Walaupun banyak negara kini mengalami gelombang jangkitan yang baharu—misalnya
Omicron—terdapat banyak yang kita telah belajar pada tahun lalu, dan sekatan tidak seketat seperti sebelum

ini. Kita tahu bahawa hasrat kami untuk menamatkan COVID-19 tidak akan dicapai serta-merta, dan saya
menggesa semua orang untuk mengamal dan mematuhi SOP keselamatan yang disyorkan.

2021 merupakan tahun yang mencabar bagi ramai daripada kami, terutamanya para pelanggan. Walau
bagaimanapun, ia juga merupakan tahun yang menarik di mana kami telah menjadi lebih berdaya tahan,
tangkas, tabah, dan kreatif. Ungkapan "More Connected Than Ever" adalah benar bagi kebanyakan kita. Saya
percaya bahawa walaupun kita telah berhubung secara dalam talian, kita mengambil setiap peluang untuk

berhubung semula apabila kita dibenarkan bertemu.

Sepanjang tahun ini, kita telah saling berpakat dan bekerjasama secara menakjubkan. Sudah tentu, kita telah
bergabung tenaga pada isu-isu yang penting, dan anda telah menunjukkan solidariti di kalangan pasukan

apabila diperlukan. Saya tahu bahawa kejayaan kita—mahupun dari segi memastikan rakan sekerja selamat,
pelanggan berpuas hati, atau kewangan kita kukuh—adalah hasil daripada sokongan, kepercayaan, dan
keyakinan semua orang bahawa kita berusaha terhadap tujuan yang lebih besar. Inilah buktinya budaya
Respect & Results!

Kejayaan kita juga adalah sumbangan kekuatan kita, iaitu budaya di DHL. Ini telah dibuktikan, kadangkala
secara senyap-senyap, sepanjang dekad yang lalu, tetapi telah menjadi jelas dalam zaman wabak kini.

Respect & Results dan "Connecting people, Improving lives" adalah dua daripada banyak lagi aspek budaya
kita.

Jika terdapat hasrat terakhir bagi tahun yang akan datang, tidak kira apa berlaku, ia adalah kita meraikan
budaya kita dan apa yang telah dicapai tahun ini. Anda telah memberi impak kepada ramai orang dan

menghadapi cabaran wabak dengan berani. Atas usaha yang luar biasa ini, anda mempunyai penghargaan
kami yang tidak terhingga.

Bagi pihak SMT dan saya sendiri, kami berharap anda kekal selamat, sihat, dan tabah pada 2022.

Footpath Sign with
COVID-19

In memory of our beloved friend Nur Ezzati Farhani (DPN)

30th March 2015, Nur Izzati Farhani officially joined Big Yellow Machine with smiley
face. Her charisma in her highly self-motivated and being a most cheerful person won’t
stop her mingle around with everyone in DHL.

She’s the person that most welcome and greet everyone with her smile and positive
words. We truly missed her voice, her smile and of course her present since August 26,
2021. We can still picture you, like a photograph, we can see your smile, we can hear
your laugh.

You will not be forgotten as long as life and memory last, your soul will live in us, Nur
Ezzati Farhani.

“Saya berasa sangat bersyukur saya dapat sembuh dari “Antara tips yang boleh diamalkan jika dijangkiti Virus
COVID-19 ini. COVID-19 adalah satu pengalaman yang COVID-19 ialah sentiasa positif dan kita kena ada harapan
saya tidak akan lupa seumur hidup saya. Tekanan mental untuk sembuh, jangan berputus asa. Kita jangan rasa sedih,
takut dengan virus ini. Sebenarnya, apabila badan kita kuat
dan juga fizikal masa itu sangat menakutkan, rasa
gementar dan risau tentang keselamatan keluarga. Masa dan rehat yang mencukupi kita akan mudah melawan
itu juga, saya cuba rehat dan ikut pesanan doktor, pada penyakit. Ubat yang diberi hanya untuk melawan simptom
masa yang sama makan makanan yang sihat dengan juga (seperti batuk dan demam). Jadi badan kita kena kuat dari
pengambilan vitamin dan buah-buahan juga membantu. segi mental, emosi supaya kita positif dan kuat melawan

Pengajaran dari pengalaman sebagai penyakin and virus ini. Virus ini sangat mudah berjangkit jadi kita
“survivor” COVID-19 ini adalah, kita mesti menjaga SOP perlulah mengamalkan senaman yang kerap kerana ia
sepanjang masa, dan perlu sentiasa sediakan sanitizer, dapat membantu badan dan minda supaya kekal aktif
pelitup muka dan kurangkan mengunjung tempat yang selain semua itu adalah penting untuk pemulihan. Selain

sesak. Kita juga perlu tegur rakan-rakan kita supaya itu, dapatkan tidur yang mencukupi penting bagi
mereka juga menjaga SOP. COVID-19 ini sangat bahaya menguatkan imuniti dan menguruskan tekanan dengan

dan kita perlu menjaga diri sendiri dan keluarga kita.” betul. Akhir sekali, kita hendaklah mengamalkan
pengambilan Vitamin C untuk berperanan dalam
- A sharing from EKL Employee- meningkatkan daya tahan badan terhadap penyakit

“I would say that I am very lucky and grateful to be berjangkit seperti selesema.”
recovered from COVID-19. This virus can be very harmful
to individual and it can change one’s life with a long term - A sharing from PENGTW Employee-

effect. By having a positive mindset is very important Wash your hands
during your quarantine period, stay positive, positive and for at least 20
positive. Do not let the negative mindset to bring you down seconds
and of course you will need to have enough rest. A healthy Practice physical
distancing
diet and consume enough vitamins could help you to
recover even faster. My advise is even you have been fully Wear your mask
vaccinated but still please maintain personal hygiene and whenever you are
remain physical distancing at all times. Though we like to

hangout and gather with family and friends, it will be
advisable to complete self-test first before any gatherings.

For yourself and for your loved ones.”

- A sharing from Non Ops Employee-

Malaysia Vaccine Distribution Overview COVID-19 Updates

DHL Express Malaysia has distributed 38.8 million doses of
the Pfizer-BioNTech vaccine across the country year-to-
date.

The project was originally scheduled to complete by
December of 2021 with delivery of 44 million total doses.
With some change of plan by Ministry of Health, project is
expected to continue until end of March, 2022.
This includes rollout of vaccines for children between ages
5 and 11 during this period.

COVID-19 Confirmed Case (31.12.2021) Lindung Diri,
Lindung Semua
Vaccination Status: Data As Of 31st Dec 2021

Menara TM -
Mandatory
Antigen Self
Test Kit - Once a
Week

Country Safety Statistics 2021 Health & Safety

Fire Drill Exercise / Fire Extinguisher Training

Tough times never LAST,
But Tough people DO…

Hi Ammirul, how do you feel as part Hi Adam, how do you feel as part of
of COVID-19 vaccines distribution? COVID-19 vaccines distribution?

I feel very proud to be part the team in I feel so happy and proud to be a part
handling the Pfizer vaccine in Brunei. of DHL family. As a courier who is
We work “Asone”. I make sure the directly involved with the delivery of
shipment was delivered on time and the vaccine I feel very proud and
strictly follow the SOP given by Pfizer. touched to be able to contribute to the
people of Malaysia and I am also
proud because I was able to save the
lives of the people of Malaysia.

Hi Seva, in what way that you have Hi Razali, in what way that you have
contributed to the vaccines contributed to the vaccines
projects? projects?

As Sarawak is the largest state in MY and I feel very proud and happy to be
our team is very small, its take great effort given the opportunity to handle Pfizer
to ensure the delivery done without any vaccine distribution in Brunei. This is
impact to our service quality. I always the 1st time DHL Brunei is handling
ensure all the pre and post check done such such a big event with media coverage.
as vehicle inspection, contingency Good experience for all of us here in
arrangement and communication with the Brunei. We delivered on time and
related vendor and authority on time to make sure we comply and understand
minimize any potential delays. the procedure in handling Pfizer
shipment.

DHL Superstars
New Hired

Hi Seok Mian, how do you feel as a Hi Faiz, can you share us your
New Hire in DHL EXP MY? onboarding experience please?

A big transition in my career path make me During attending the Employee
feel excited and challenging when I first Induction program, I learned a lot on
joined in DHL Express. My manager & team DHL Brand history and with that I
members show their biggest support to me understand my role in carrying the
which make me assure that I had make the Brand successfully.
right choice at the right place.
The respect and results culture of the Hi Farah, can you please share us
company and my job make me really your onboarding experience?
looking forward to grow my journey in DHL
Express MY. Learning new stuff, meeting The onboarding experience was as if
happy people, helping SMEs are the biggest entering a whole new world filled with
objective and these motivate me in my new many good things. I’ve met motivated
role. people who are passionate and have Can
Do spirit. My trainer and new colleagues
DHL Superstars were amazing. All the management were
very knowledgeable and dedicated
which created a safe & happy
environment for me. It is at that moment
I started to see myself AS ONE with DHL
Express!

3rd Quarter Promoted

Hi Jahir, what is your overall feeling Hi Abdul Malik, who is your role
towards your promotion? model since you have just recent got
promoted?
First of all I would like to extend my
sincerest thank you to DHL for my I’m always adore with someone that
recent promotion. I'm honored to has credibility and committed with all
serve in this capacity and I’m very the job given. Role model is not just a
excited on my promotion. Hope to person, DHL as a whole giving me an
grow into a managerial position so I inspiration on take it as a role model.
can use my leadership skills to mentor With all the mission and vision that
new employees. drive them to become a great place to
work, not just today but also for up
coming future.

Hi Alifah, who is your role model and Hi Zirah, how do you feels about
what drives you to move? your promotion?

Thila is my role model. She respect all It always feels great about being
the employees. She encourage promoted as my ability is being
strategic thinking, innovation and recognized and with the promotion
action. I want to learn new things and there is a much bigger responsibility
be a knowledgeable person in ahead. And I believe that is the joy of
operation and clearance process. So I everybody, to grow in their chosen
am able to provide great service field.
quality to my stakeholders and
customers.

Talent Acquisition

July New Hire New Hire New HIre New Hire
Sugashini A/P Doraraju Mohamad Faisal Vieniesha A/P Maniarasu
New Hire Amira Binti Muhamad Sultan Customer Service Advisor Bin Mohamad Fauzi Operation Training Coordinator
Hasan Farooq Malik Executive, ESS Helpdesk EXP MY Contact Centre Operations Agent (OSP) EXP MY Ops
Chief Financial Officer EXP MY Customer Facing IT EXP MY DPN Service Centre
EXP MY Management Accounting Promotion Promotion
Muhamad Azlan Bin Kamarulzaman Promotion Alexander A/L Antony
Promotion Promotion Courier Nurhafizah Binti Mohamed Hatta Customs Broker
Hosea Wong Yin Zhen Mohamad Mushaf Utsmani Bin EXP MY FIP Service Centre Customer Service Advisor, Tracing EXP MY Gateway - KLIA
Global Account Manager Mohamad Nasir EXP MY Customer Care
EXP MY GMNC Sales Operations Supervisor
EXP MY OJB Service Centre New Hire Promotion Promotion
August Devakumar A/L Subramaniam Ong Chu Kwang Saiful Syuhairy Bin Reppan
New Hire Operations Agent (OSP) Customer Contact Centre Manager Customs Broker
New Hire Nurul Athirah binti Mohd K. Jabayee EXP MY DPN Service Centre EXP MY Contact Centre EXP MY Gateway - Penang
Hon Pei Ying Retail Manager
HR Business Manager EXP MY Direct Sales Promotion Promotion Promotion
EXP MY Human Resources Norman Bin Ismi Dharmeendran A/L Surendran Syaripah Zaharah Binti Syed Osman
Customer Care Supervisor Raman Customer Service Advisor, Tracing
Promotion Promotion EXP MY Customer Care Customer Service Advisor, Tracing EXP MY Customer Care
EXP MY Customer Care
Dinie Aslam Bin Jemain Ng Sophie
Lead Operations Agent Field Sales Executive
EXP MY OJB Service Centre EXP MY Relationship Sales

Promotion

Khairol Anuar Bin Mohamed
Operations Supervisor
EXP MY OJB Service Centre

September

New Hire New Hire New Hire New HIre Promotion

Muhammad Azrai Firdaus Bin Mohd Abdul Halim Bin Mohd Husin Goh Seok Mian Sofea Amira Binti Mohd Sukairi Jahir Hussain Bin Yacob
Adnan Courier Telesales Executive Senior, Internal Auditor Operations Supervisor (Pick-Up &
Operations Agent EXP MY EKL Service Centre EXP MY Direct Sales EXP MY Corporate Audit Delivery)
EXP MY EPJ Service Centre EXP MY EPJ Service Centre

Promotion Promotion

Muhamad Fuad Bin Amran Siti Nur Hazirah Binti Mohd Zainudin
Customs Clearance Shift Supervisor Billing Analyst
EXP MY Gateway - Subang EXP MY Management Accounting

October New Hire New Hire New HIre New Hire
Jayashri A/P Jeya Sengar Muhamad Hakimi Bin Wahab Muhamad Sahidan Bin Adnan
New Hire Amiera Binti Halim Customer Service Advisor Customer Service Advisor Customer Service Advisor
Nurfarhan Diyana Binti Safarudin Customer Service Advisor EXP MY Contact Centre EXP MY Contact Centre EXP MY Contact Centre
Customer Service Advisor EXP MY Contact Centre
EXP MY Contact Centre New Hire New Hire New Hire
Nor Shawani Binti Shaharuddin Nur Aqilah Hanani Binti Azhar Punitha A/P Sundarakumar
New Hire New Hire Customer Service Advisor Customer Service Advisor Customer Service Advisor
Muhammad Iqbal Bin Amrizal Nor Farah Nabila Binti Abdul Khalid EXP MY Contact Centre EXP MY Contact Centre EXP MY Contact Centre
Customer Service Advisor Customer Service Advisor
EXP MY Contact Centre EXP MY Contact Centre New Hire New HIre New Hire
Tharani A/P Sathyanandan Zulzariani Isma Binti Zulkifli Asha Raman Menon
New Hire New Hire Customer Service Advisor Customer Service Advisor VP President Global Customs &
Shmeeni A/P Nainappa Tan Jet Nan EXP MY Contact Centre EXP MY Contact Centre Regulatory Affairs
Customer Service Advisor Key Account Support Executive EXP MY Operations
EXP MY Contact Centre EXP MY Key Account Support

Talent Acquisition

October – cont.

New Hire New Hire Promotion Promotion Promotion

Devandran A/L Muniandy Nur Fatehah Binti Amir Shariffudin Wong Yew Keong Nur Alifah Binti Zulkafali @ Zulkifli Shahrol Izwan Bin Mat Zaidi
Go Trade Regional Coordinator Gateway Customer Service Assistant IT Audit Manager Customs Broker Customs Broker
EXP MY Operations EXP MY Gateway - Johor Bahru EXP MY Corporate Audit EXP MY Gateway - Subang EXP MY Gateway - Subang

November

New Hire New Hire New Hire New Hire New Hire
Khairyl Fidzree Bin Mohd Tarmizi Muhammad Najmi Amir Bin Suntharlal A/L Thayalal
Sharmini A/P Subramaniam Zam Azima Binti Zamri Gateway Operations Team Leader Shamsudin Service Management Manager
Customer Service Advisor Customer Service Advisor EXP MY Gateway - Subang Customer Service Analyst EXP MY Service Management
EXP MY Contact Centre EXP MY Contact Centre EXP MY Contact Centre
Promotion Promotion
New Hire New Hire Mohd Faizal Bin Md Noor Promotion Kevin Peter A/L Peter
Operations Supervisor Mohd Nazly Sham Bin Ahmad Jasni Data Administration Agent
Henrye A/L Anthonysamy Mohamad Erham Bin Mohd Yusoff EXP MY DPN Service Centre Customs Clearance Shift Supervisor EXP MY Gateway - Subang
Operations Agent Operations Agent EXP MY Gateway - Subang
EXP MY DPN Service Centre EXP MY DPN Service Centre

Promotion Promotion

Abdul Malik Bin Badrul Hisham Mohammad Zulfakar Bin Ariffin
Lead Operations Agent Gateway Operations Team Leader
EXP MY OJB Service Centre EXP MY Gateway - Subang

December

New Hire New Hire New Hire Promotion

Nur Hidayah Binti Khairul Anuar Navendran A/L Subramaniam Mohammad Shafiq Bin Ahmad Loke Chin Chin
Customer Service Advisor Gateway Operations Agent Courier Retail Outlet Supervisor
EXP MY Contact Centre EXP MY Gateway - Johor Bahru EXP MY OJB Service Centre EXP MY Direct Sales

Talent Management

Leadership Attributes (LAS) Year End Process

Head, Heart & Gut Leadership LAS, GACH, ECA & IDP
It’ the time of the year to review how did we
LAS Trainings were carried out from Q1-Q3 of perform and what we have achieve in 2021
the year to create understanding and which will be reflected in our LAS & GACH.
awareness among the employees With this review, then each and everyone one of
us can do a self-reflection to think and plan our
LAS Self assessment on MTW was launched for career aspirations and what are the focus on our
Grade 7-10 on 1 Nov 2021. This is another individual development plans in year 2022.
Remember, it is in our own hands to grow and
milestone whereby we embrace digitalization
in how we record our performance, less manual develop ourselves

paperwork and easy tracking for all.

TALEO Virtual Teambuilding

Recruit ‘As One’ It’s a wrap for DHL MY & BN 1st ever virtual team
with TALEO building

In 2021, TALEO was upgraded with new features: 2021 marks a special event that has been etched to
• Digital Onboarding the heart of our employees which was the Virtual

• Female Talent Dashboard Team Building. Pandemic is still here but that doesn't
• Candidate Experience Survey stop us from having a fun time together.

• SONRU Interviews
These new features not only enhances the tracking
of our data and new hire onboarding but we are also
able to tell where we stand as an employer from our

candidates point of view.
TALEO System is here to make recruitment easier,

faster and more efficient

CIM SUPERVISORY EXCELLENCE - Team Effectiveness and High
Performance Leadership Essentials & Operational Excellence

CIM - The Successful 21st Online Classroom EIP

Century DHL Express Manager Completed

8-10 November 2021 Jul to Dec 2021

CIS Employee Induction Program Courier Induction Program
(CIP) – Nov & Dec’2021
~ Employees Graduated ~

Q4 2021

15th – 23rd Nov’21 13th – 22nd Dec’21

Health & Wellness

Flu Vaccination (Oct – Dec 2021)

Movember –
Men’s Health

COVID-19 Fighter Kit Breast Cancer
Awareness

Health Talk (Sept – Oct 2021)
Year End Gift with Healthcare Pack

Compliance Updates

Journey towards Smart
Workplace…

Single-Sign-On (SSO) is NOW
AVAILABLE in Ascender through

Smart Connect for Employees!!!

Alternatively, you may login to
Ascender via Google Chrome/Firefox
with below link:-
https://www.peoplepay.asia/sso/

EOS Updates

Scored 100% in six KPIs (Employee
Engagement, Provider of Choice,
Investment of Choice, Future &
Strategy, Digitalization and Values)
Scored 95% in two KPIs (Investment
of Choice and Digitalization)

EOS Team Plan & You Say We Did!

2019/2020
Employee of The Year Celebration

Congratulations to our EOY Winners!

2019 & 2020 SOY, EOY & Sales Excellence Winners has attended virtual Global Gala
Ceremony on 26th October & 28th October 2021!

Let us all Congratulate our DHL Superstars again!

No.1 World’s Best Workplace

Because of YOU,

We are No.1 World’s Best Workplace!!!

Voice’s of Superstars

Why do employees think DHL is

World's Best Workplace for all… “DHL definitely deserves this

“DHL is the world best recognition to appreciate all the hard
workplace for all because
“DHL takes care of employee’s work and efforts put in providing the
DHL is one of the welfare. You won’t find another employees with the benefits from
recognizable brand in the company where every month you safe place to work, taking care of
world and of course DHL is receive surprise gift deliveries, employees wellbeing during
the best courier and shipping from Vitamin C to Birthday Card to pandemic as well as rendered the
T-shirt to Christmas Hamper to necessary support when time gets
company in the world.
(EXCELLENCE,SIMPLY Durian! Not to mention the tough especially recently during the
surprise in EUR300 & WFH flash floods that hit us in Klang
DELIVERED)” allowance. In DHL, every month valley. The continuous emotional
feels like your Birthday Month!” engagement between DHL and
“I personally felt DHL is the
best workplace for all employees makes us feel valued and

because the company gave we can focus on serving our
priority to the workforce
that is the people.” customers with peace of mind.”

“I have been with DHL for 31 “I believed DHLE is greater
years, during my time with DHL
since 1990, the management has company and stronger than “DHL is a workplace with
diversity, doesn’t matter
made many good changes to others. I am very proud to “DHL support and appreciate to all
make DHL the World's best staff equally, we have great that you are from a
Workplace for all. Example in work as a courier in DHL support for Daily MCO Meals different background,
terms of a comfortable workplace, because of the good working culture, gender or age.
facilities provided for employees, during Pandemic, Covid PPE, Flu Every individual has equal
motivate people, two way environment and culture. opportunities with 2 “R”
communication, benefit, great With ‘Respect & Result’ vaccine program, C19 which is “Respect and
services and sophisticated Result”. We deliver great
culture make everyone Vaccination, Great Salary & Bonus
system.” Results without
happy to work.” and our facility equip with the best compromising on Respect

equipment & Vehicle to be ensure

great place to work to everyone.” for employees..”
“DHL is definitely deserve the title of

“World’s Best Workplace” due to the “DHL EXPRESS is the world’s
high professionalism that exist in leading international express
every level, be it warehouse staff, service provider and has won the
1st place in the Great Place to
supervisors, couriers like myself and Work™ and Fortune Magazine
all other departments. When I tell ranking in 2021. The belief in
people where I work, they are people with their ability to deliver
always in awe on how much the
company has provided for all its excellence whilst showing
staff. My self-image is even better empathy and care to the
employees is embedded in the
when associated with DHL Express.”

work culture here.”

What do employees like about DHL…

“The continuous improvement “Great connection among
colleagues is the thing I like the
mindset that is instill in our most about DHL which creates

“I have an mind so that we are not a positive atmosphere that
keeps us motivated. By
“DHL cares about opportunity to complacent and always strive
employee development in organizing multiple employees
develop more to do better, this inspires us to engagement initiatives, it
the company and also
giving priority on employee knowledge and skills think creatively for solutions. really shows their appreciation
toward people within the
health issues thus I feel for career growth.” The numerous employee company.”
myself had been valued in
the company and also feel engagements that made me

safe to work in this “Everything begins from feel appreciated and well
environment.” PEOPLE in DHL Express, taken care of.”

despite that our health and “I like the management team of DHL
safety are at paramount. A that never fail to ensure all employees

brand with his own pride are safe during this pandemic. DHL not

“I like the benefit given by and I’m proudly carrying only arranged weekly PCR test for the
company. DHL focus on this brand at public. THANK staff but always provide the necessary
employees’ safety and healthy
by providing us supplements YOU DHL!!!” vitamins, flu vaccination and even
and safe working environment. coordinate the covid-19 vaccination for
DHL appreciate employees “I feel proud to be in this Big Yellow the team. On top of that, DHL never fail
contributions and giving Machine because DHL is the most
trainings to improve our skills.” top branded, it’s not just a work to celebrate all the success in new
place but you can feel fun, a lot of normal as an appreciation for the
“I like the benefits and activity/even for years. DHL also
concern about employees always do CSR to help people that employees.”

health with providing related to my soul.” “Job enlargement, enrichment &
supplements, fruits and rotation is encourage to motivate

and provide employees a
meaningful working life in DHL.
Employees get the chance to step

also health screening every out of the comfort zone to try on

years. DHL also provides new tasks and experience different

bonus/ ebit (Euro) to work responsibilities to keep your
appreciate employees.” work enthusiasm to the max.”

Hi Faeez, which project have you Hi Eng Hoe, how do you feels being
lead and what is the achievement part of As One Team?
being As One?
First time becoming an As One committee, it
My passion is to do the best for our people is much more challenge than I thought.
and commit to achieve our common goal As a committee member, you need to act as
stronger together. Together with my team, an event planner, graphic designer, function
we successfully organize health week and coordinator and also a promoter to promote
online game week with positive response AS One events.
and participation from our employees. I have helped to organize events like Fit to
Work Week and Online Game Challenges, it
is truly satisfied when you see many
colleagues had participate and enjoy the
events that you involved.
Thank you everyone for supporting As One!

Hi Heme, what is your passion and
commitment as part of the team?

I’m passionate about fully engaged with
the team and committed to
communicate all the required
information to the ground and relevant
facilities. I’m part of the Fit for Work
Week’s leading team and together As
One team have completed all the 2021
activities as agreed at beginning of the
year. I’m glad to be part of this
achievement.

Connecting People,
Improving Lives

Flood Aid Project

We have contributed RM28,965.00 (150
bags of essential items) to the community
that impacted from the recent flood which
happened in December 2021. In additions,
DHL Express provided monetary support to
74 affected employees with a total payout
of RM402,000.00.

MY – Very Large Country

Hello Superstars,

As I reflect on the year that has gone by, my heart swells with pride on how much we
have achieved amid another challenging year. Not only did we deliver on our own
performance and took care of our own, we also impacted the community around us
through our GoHelp and GoTeach program.

• Our Net Promoter Score closed at 59% for 2021 and our ICCC Index averaged
83% - this, supported by our green scorecards show that we continue to deliver great
service quality. However, in order to stay number 1, we must continuously improve
and widen the gap against our competition. Remember, our goal is to get from "Great
Service Quality" to "Excellence. Simply Delivered"!

• Through our GoHelp program led by Shin, brother Gabriel and Joann, we
impacted many beneficiaries in 2021 by partnering with NGOs e.g. Zer0Hunger, PAWs,
Shekinah Care Center and Project UNITY. This is funded through employees'
contribution and matched 1:1 by the company. Thank you for your generosity and
support and for your involvement in connecting people, improving lives!

• In 2021, we embarked on developing our own virtual learning modules under
GoTeach led by Eileene and Ee Lin, and currently in our portfolio we have 5 modules
that we have rolled out to close to 200 participants, many of whom are the children of
our own employees. Through GoTeach, we aim to empower our youths for the future.

We are on track with our MYVLC aspiration and many CI projects have contributed to
that, including the launch of our very own Certified Customs Clearance module, many
digitalization and data-driven solutions, our initiatives around leads to FTB and our
focus on CX. So, a big thank you to all who made this happen!

In 2022, we can expect the commercialization of drone delivery, doing GEMBA with
empathy, more CX stories and learning how we can operate with a purpose. As we
approach the new year, I would like to wish you and your family a fantastic 2022 and
above all, stay safe & healthy!

Go Family

Go Family of Sustainability Programs in 2021: A Year in Review

Excellence. Simply Delivered. In a Sustainable Way.

Everything we do at Deutsche Post DHL serves one purpose: Connecting People
and Improving Lives. This commitment guides our efforts and sense of
responsibility, underscores our values, focuses our mission, and creates long-
term value. Fulfilling our purpose requires us to make every dimension of our
business sustainable.

Go Green

Go Help

Go Trade Go Teach

Accelerate Program which focus on 5000
Malaysian including rural women-led MSMEs

Digitalization Updates

Digitalization Journey 2021 Recap

2022 Focus:
New Ways of Working

What’s Coming Your Way

EOY 2021 Annual Compliance
Screening

Chinese New Year Valentine‘s Day

DHL‘s 49th Birthday Valid until : 21st January 2022

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