E-Newsletter February 2021

e-Newsletter February 2021
th
Anniversary BEST WESTERN HOTELS & RESORTS IN ASIA


WorldHotelsTM - Asia Pacific
e-Newsletter February 2021
WorldHotelsTM Elevates Asia Pacific Leadership Team
Olivier Berrivin Appointed Managing Director; Roland Jegge and Melissa Gan Assume New Responsibilities
WorldHotels announced that Olivier Berrivin has been appointed Managing Director of WorldHotels Asia Pacific (APAC). The region also sees company veterans Roland Jegge and Melissa Gan assume expanded responsibilities in their new roles as Senior Advisor and Chief Commercial Officer respectively.
Please join us in congratulating Olivier Berrivin, Roland Jegge and Melissa Gan for their new leadership roles.
Click here
to read the press release.


Milestones
e-Newsletter February 2021
Best Western Celebrates 20th Anniversary in Asia
Play video
Best Western Hotels & Resorts is celebrating two decades of professional excellence in Asia! In 2001, the group established its first regional office in Asia in the center of Bangkok, overseeing an initial portfolio of six hotels in four countries: Indonesia, The Philippines, Thailand and Vietnam.
In 20 successful years since this major milestone, Best Western’s expanded Bangkok office now supports a regional portfolio covering eight countries – Indonesia, Japan, Laos, Malaysia, Myanmar, The Philippines, Thailand and Vietnam – with additional hotels in the pipeline in a wide range of exciting destinations. Eight of Best Western’s innovative brands are now available in Southeast Asia and Japan, with more on track to arrive in the coming years.
We would like to thank you all for making this amazing journey possible.
Please watch our short video to discover how we’ve achieved two decades of success in this dynamic region, from 2001 to the present day!


Development
e-Newsletter February 2021
BWH Hotel Group Expands in Pakistan
BWH Hotel Group is excited to announce the signing of another new property in Pakistan. Scheduled to open in 2023, Best Western Hotel Murree will be situated in a scenic mountainous region of Punjab province, northeast of the Pakistani capital, Islamabad. It will feature 85 rooms and international amenities.
Located on the Murree Expressway, this modern midscale hotel will be ideal for local residents and international travelers who want to take a break from the vast Islamabad-Rawalpindi metropolitan area and enjoy fresh air and stunning scenery. The town of Murree is nestled in the Pir Panjal Range, more than 2,000 metres above sea-level.
Best Western Hotel Murree marks the latest phase of our expansion in Pakistan, with at least 6 new properties in the pipeline nationwide.


Operations
e-Newsletter February 2021
Global Quality Assurance Manual 2021
We are pleased to announce that the new Global Quality Assurance Manuals for 2021 are now available. Please click on the links below to access the manual for your brand:
Click here Click here
Click here
Click here
Click here Click here
Click here
Click here
Click here
Should you have any questions, please contact [email protected].


Best Western Rewards & MemberWeb
e-Newsletter February 2021
BWR Makes it Easier to Reach Elite Status
Best Western has made it even more achievable to become a Best Western Rewards Elite member, by reducing the threshold to achieve Elite status. Under the special rules for 2021, travelers worldwide will be able earn Elite status with just five nights, three stays or 5,000 points. This reduction applies to each BWR Elite Status tier, making it easier than ever for guests to climb the loyalty ladder!
Under the new rules, members only need to achieve the following requirements to qualify for their Elite status in 2021:
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GOLD
PLATINUM
DIAMOND
DIAMOND SELECT
Nights
Qualifying Stays
Points
Gold
5
3
5,000
Platinum
7
5
7,500
Diamond
15
10
15,000
Diamond Select
25
20
25,000
This initiative underscores BWR’s founding commitment to caring for its most loyal guests, in line with its tagline: Because We Care About Rewarding You
Discover the New “Products” Function
Please be advised that there is now a new useful function in MemberWeb: “Products”. Located in the “Property Data” section, this function is designed to help you add up the value of your hotel’s various products and services, and obtain your desired price (net), to be displayed on Bestwestern.com.
We are confident that this function will improve your hotel’s ability to accurately price your various products and packages.
Click here to learn more Click here for ‘Product Request Form’ Should you have any questions, please contact [email protected].
MEMBERWEB


HR & Training
e-Newsletter February 2021
BWIU Recommended Course of the Month: “Effective Team Communication”
Click here to enlarge
This month, Best Western University is inviting all team members to learn how to achieve “Effective Team Communication”. When working in a team, it’s vital to maintain effective and open dialogue. It’s all too easy however, for teams to adopt bad habits. Poor communication can lead to misunderstandings, unnecessary conflicts and prevent other team members from having their say.
In this course, you will learn about the different verbal barriers to effective team communication and strategies for overcoming them. You will also learn about some active techniques that can help you become a better listener when managing your teams.
This course is ideal for any individual who works within a team.
For more information about this and any other courses, please email [email protected].
Please Welcome Our New Team Member...
We are delighted to welcome Ms. Jitanun Meanchaianun (Ji) to the Best Western team as our new Graphic Designer, based at the Regional Head Office in Bangkok.
Khun Ji obtained Bachelor of Engineering degree in Computer Engineering from King Mongkut’s University of Technology Thonburi, and has a strong background in graphic design within the hospitality sector. Prior to joining Best Western, she was Graphic Designer for Shangri-la Hotel, Bangkok. We believe that Khun Ji’s skills will be a great asset to company.
Please join us in welcoming her to the Best Western team! Her email address is [email protected].


HR & Training
e-Newsletter February 2021
2021 Best Western Conference Call Training Programs
Let’s continue our e-learning journey for the year ahead with our “2021 Conference Call Training”. In the first half of the year, this training will include two of the most important courses for our hotel team members (details as follows).
We strongly encourage hotels to provide this training to all their team members.
Maximum 3 sessions per hotel.
To discuss convenient dates and times for your training, please contact BWHR – Asia HR & Training. Training will be hosted on a first come, first served basis.
We look forward to continuing our learning journey together!
Training Course Options
• Best Western I Care Every Guest Every Time • Best Western I Care From the Heart
First Half Conference Call Training Period
• February - June 2021
Participation Options
• Classroom training
• Individual (using own device)
• A combination of Classroom and Individual


HR & Training
e-Newsletter February 2021
Hotels Who Have Participated
in Best Western Conference Call Training
Best Western Plus Coco Palu, Indonesia
Training Course
Best Western I Care From the Heart
Best Western Plus The Beachfront, Phuket, Thailand
Training Course
Best Western I Care Every Guest Every Time


In The News
e-Newsletter February 2021
Here are some of the coverages we received from the news that we have sent out to our worldwide media database.