E-newsletter_December 2022

e-Newsletter December 2022

WorldHotels TM Collection



e-Newsletter December 2022







WorldHotels unveils new luxury hotel
TM
at Tokyo’s Haneda Airport













































WorldHotels has added Villa Fontaine Premier Haneda Airport to its Elite collection in Tokyo,
TM
Japan.

Newly-opened on December 21 , 2022, this five-star airport hotel was developed in response to
st
the diverse requirements of Haneda Airport, one of the world’s busiest aviation hubs. The hotel
provides a seamless arrival and departure experience, as well as restaurants, a lounge and
facilities for events and conferences. An all-weather bus terminal connects travelers to regional
cities and tourist destinations throughout Japan.

This is a stunning addition to the WorldHotels portfolio in Asia Pacific and marks the first luxury
airport hotel in Japan within the WorldHotels Elite collection. It fulfils an important segment for
TM
the brand and will further enhance Haneda Airport’s status as the gateway to Japan.

For more information, please Click here







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Best Western Hotels & Resorts
®


e-Newsletter December 2022







Best Western® Hotels & Resorts
opens first resort in Hua Hin, Thailand

























Best Western Hotels & Resorts has continued to expand its portfolio in one of Thailand’s most
desirable destinations with the launch of its inaugural property in Hua Hin: Best Western Plus
Carapace Hotel Hua Hin, a brand-new design-led beachside retreat.

Set around a series of shimmering lagoon pools in the idyllic coastal enclave of Khao Tao, just 10
minutes south of Hua Hin and approximately 2.5 hours’ drive from Bangkok, this brand-new resort
features a free-flowing organic design, a wide range of accommodations and fantastic facilities for
leisure and business, making it the perfect place to unwind and be inspired by the beauty of nature.

A choice of 380 contemporary rooms and suites (ranging from 30 to 99 square meters) includes
pool access rooms on the ground floor, spacious family rooms and stylish suites, creating options
for all types of travelers, from couples to families.

Guests can cool o in a choice of three refreshing pools while children make a splash in the aqua
play area, which features multiple water slides. Light bites and memorable meals can be enjoyed
at Biscay, the elegant all-day dining restaurant and Carapace Beach Club is a stunning venue for
sunset drinks.


Best Western Plus Carapace Hotel Hua Hin is also an exceptional destination for out-of-town
events and beachside weddings. The 354-square-meter grand ballroom has over 4.5-meter-high
ceilings and a large foyer, making it ideal for lavish gatherings. Alternatively, it can be flexibly
divided into two smaller rooms for more intimate meetings. Fully connected and equipped with
audio-visual technology, this impressive venue will set the stage for life’s most magical moments.

For more information, please Click here







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Development



e-Newsletter December 2022







BWH Hotel Group® celebrates record year of expansion in Asia















































BWH Hotel Group signed 30 new hotels and resorts in Asia in 2022, making this the most
successful year of expansion in our company’s history.


This growth was driven by Vietnam (21 signings) and Pakistan (five signings). Two hotels were also
signed in Thailand and two in Indonesia. Key properties include Asia’s first SureStay Collection® by
Best Western property (Seekers Finders Rama IV, which has already opened in Bangkok), and our
first branded residence (Best Western Premier Sunshine Diamond River, Vietnam, which is set to
open in 2024). Also in Vietnam, we signed Best Western Premier Senla Boutique Saigon (opening
in 2023) and Best Western Premier Sky Hue (opening in 2025). As a pioneer in Pakistan, we will
open three properties in the country’s breath-taking mountains in 2025 and 2026.


We look forward to accelerating our expansion and bringing our industry-leading brands to even
more Asian destinations in the years to come.








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Sales & Marketing



e-Newsletter December 2022







Best Western hosts senior o cials from Thai Tourism























Best Western was honored to welcome senior o cials from the Tourism Authority of Thailand
(TAT) on December 16th, 2022. This strategic collaboration gave our Marketing Team the chance
to learn about TAT’s latest market updates, upcoming tradeshows and potential partnership
opportunities. It also enabled our team the opportunity to update TAT on our brands and hotels
throughout Asia, and arrange familiarization trips for the TAT delegation to our Thai properties.


Pictured (from left to right): Khun Watcharakrit Yaem-Ot, Deputy Director Domestic Marketing
Group; Khun Wichaya Kongkaew, Senior Regional Communications Manager, BWH Hotel Group;
Dorinda Chua, Senior Regional Director of Sales & Marketing; Khun Nattachit Oonsiam, Chief, Asia
2 Section - East Asia Region; Khun Sivakorn Hornopparat, Marketing O cer, ASEAN, South Asia
& South Pacific Region; Khun Jirawat Liangcam, Chief, Asia 1 Section – China & Mongolia; Khun
Thotsaphon Wannasuphaphon, Chief, ASEAN 1 - ASEAN, South Asia & South Pacific Region; Khun
Golf, Assistant to Chief of ASEAN 1; Khun Nantaporn Waisayakul, Regional Digital Marketing
Manager, BWH Hotel Group.





















The marketing team pictured with Khun Thapanee Kiatphaibool – Deputy Governor for
Domestic Marketing.





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Sales & Marketing



e-Newsletter December 2022







Best Western invites media
to discover four of our brands in Bangkok














































Best Western recently organized a familiarization trip in Bangkok that allowed the media to
discover four of our industry-leading brands in one day. On November 24 , the famil included a
th
tour around four of our hotels which included Vīb Best Western Sanam Pao, Best Western Nada
Don Mueang Airport Hotel, Best Western Plus Wanda Grand Hotel, and Seekers Finders Rama IV
Hotel, SureStay Collection by Best Western.

Our creative hotel teams designed WOW site inspections with di erent themes, ranging from an
inflight theme, surprise birthday theme to a local Thai theme. The group was then treated to lunch
at Vivanda Restaurant, the all-day dining restaurant at Best Western Plus Wanda Grand Hotel, and
dinner at Charlie’s by Tong Peng, the modern Chinese restaurant at Seekers Finders Rama IV
Hotel.











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Sales & Marketing



e-Newsletter December 2022







Best Western helps media to rediscover Pattaya





































Best Western invited its media partners to discover Best Western Plus Nexen, the group’s
recently-opened midscale hotel in Pattaya.

Staged from November 29 to December 1 , 2022, the two night fam trip allowed journalists from
st
th
Thai newspapers, magazines and online publications to enjoy the hotel’s accommodation and
facilities, meals at XSO Kitchen, signature drinks at The Exe Bar, and rediscover many of Pattaya’s
most iconic attractions including the Khao Phra Tamnak Viewpoint and Big Buddha Temple.


We are confident that these activities will enhance our reputation and result in even more positive
media coverage in the future.




Stay in touch with Best Western Asia on social media!







Facebook Instagram LinkedIn
www.facebook.com/BestWesternAsia www.instagram.com/BestWesternAsia www.linkedin.com/company/best-western-asia






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Best Western Rewards ®



e-Newsletter December 2022







Indonesian and Thai associates lead the way in November






















































Best Western Rewards® is delighted to share our Top 3 Associates for November with the highest
number of qualified enrollments with a valid email. In first place for 2 consecutive months, is
Mulyandri Mulyandri from BW Premier Panbil, Indonesia, second place goes to Irma Nurmaliah
from BW Premier La Grande Hotel, Indonesia followed by Arunee Supso from BW Premier
Bayphere Pattaya, Thailand in third position.


A Big Thank You to all our associates and hotels for promoting Best Western Rewards and we look
forward to your continued support in 2023.










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Best Western Rewards ®



e-Newsletter December 2022







Successful results from “Triple Treat” promotion













































Best Western successfully concluded its “Triple Treat” promotion, which rewarded Best Western
Rewards® members with bonus points when they booked at our hotels and resorts in Asia. This
campaign ran from September 12 to November 21 , 2022, with promotional materials on our
st
th
website, EDMs, paid media ads and BWR® posters in multiple markets, including the UK, US,
France, Poland, Germany, India and Australia.

We are delighted to reveal that the “Triple Treat” campaign helped to generate 715 stays and 925
room nights for the group.



















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Revenue & Distribution



e-Newsletter December 2022






Best Western celebrates remarkable overall content scores!


We are delighted to reveal our updated content scores for November 2022, with an impressive
overall result of 93.1% - an improvement of 0.13% from last month.

For the month of November, our top three hotels that achieved 100% content score remain in
Thailand and include Best Western Premier Bangtao Beach Resort & Spa, The Best Western Plus
Wanda Grand Hotel, and The Vib Best Western Sanam Pao.


Also, there’s another hotel in Thailand who has also achieved an overall 100% score for this month,
the Best Western Phuket Ocean Resort.

Congratulations, and a very big thank you for your hard work.
Please see our top performers for November 2022, as listed below:

Top Hotels and Thailand Hotels
Highest Overall Content Score
1. Best Western Phuket Ocean Resort 100.0%
2. Best Western Premier Bangtao Beach Resort & Spa 100.0%
3. Best Western Plus Wanda Grand Hotel 100.0%
4. Vib Best Western Sanam Pao 100.0%
5. Tawaravadee Resort, Best Western Signature Collection 99.8%
6. Seekers Finders Rama IV Hotel, SureStay Hotel Collection 99.8%

Japan
Highest Overall Content Score
1. Best Western Hotel Fino Chitose 95.3%
2. Best Western Hotel Fino Osaka Shinsaibashi 94.8%
3. Best Western Hotel Fino Chitose 94.3%
4. Best Western Hotel Fino Tokyo Akasaka 94.3%


Indonesia
Highest Overall Content Score
1. Best Western Premier The Hive 99.0%
2. Best Western Premier Panbil 98.5%
3. Best Western Senayan 96.5%
4. Best Western Kamala Jimbaran 95.8%
5. Best Western Papilio Hotel 95.8%

Others
Highest Overall Content Score
1. Best Western i-City Shah Alam 98.3%
2. SureStay Plus Hotel by Best Western AC LUXE Angeles City 97.8%
3. Best Western Premier Sonasea Phu Quoc 96.0%
4. Best Western Premier Sapphire Halong 95.5%






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Operations



e-Newsletter December 2022







Solar power to help cut energy costs
























Energy prices are having a significant impact on the hotel business. No matter how much energy
a hotel saves, rising unit costs are o setting any gains. The solution is solar power.

Installing a solar power system is a long-term investment that delivers decades of cost-savings –
starting from the day the solar system goes live. The electricity generated will o set consumption
that would have otherwise come from the grid. The more solar power generated, the lower the
electricity bill. In addition, generating clean, green energy projects a good image for the hotel.

A grid-connect system is the most common solar power solution available for commercial use. To
see how it works, please see the diagram below:




































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Administration & Procurement



e-Newsletter December 2022







Boost your business with our Endorsed Suppliers!






































Best Western’s Endorsed Supplier program ensures that our hotels and resorts in Asia have a
selection of trusted companies to provide you with high-quality products, equipment and
appliances at preferential prices.

Whatever you’re seeking to improve your business, our endorsed suppliers can respond to your
needs quickly and e ectively, with a full range of branded hospitality supplies and services
designed to match your exact requirements. By ordering with us, you can rest assured that all
items will meet Best Western’s brand standards, while also being cost-e ective.


For more information, please contact [email protected] and we will be happy to help!






















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HR & Training



e-Newsletter December 2022







Please welcome our new team member






















We are delighted to announce the appointment of Ms. Nattamon Para (Khun Nui) as our new
Senior Regional Development Manager, e ective December 1st, 2022.



Congratulations from our HR & Training Team!




















On behalf of the HR & Training Team, we would like to thank all our hotel and resort teams in Asia for
your commitment to learning and development in 2022. We successfully completed the training for 41
properties throughout 2022. The following courses have been completed:


• Service Master (27 sessions) • Heritage and I Care (13 sessions)
• I Care from the Heart (8 sessions) • Service Excellence (8 sessions)
• I Care: Enhancing Guest Experience (6 sessions)

We really appreciate your can-do attitude and admire your e orts. Keep up the great work!

Please stay tuned for updates regarding our training courses next year. Let’s continue our learning
journey together in 2023!






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HR & Training



e-Newsletter December 2022






Best Western teams continue training journey


Several Best Western hotels and resorts in Southeast Asia recently completed important webinar
training courses, as our teams continued their learning journey together in November and
December.

The 2022 Onsite Training Course Completed:
“Train the Trainer’ for Supervisors and Managers”
















Best Western Plus Nexen Pattaya, Thailand - November 22 & 24, 2022


The 2022 Onsite Mandatory Training Course Completed:
“Best Western Heritage, Best Western I Care, Best Western Telephone Etiquette’
for pre-opening hotel”
















Best Western Plus Hotel Carapace Hua Hin, Thailand - December 14 & 15, 2022


Big changes to online learning


BWH Hotel Group is making major changes to its online learning
programs. Please be advised that BWI University has now closed,
and will be replaced by a new Learning Management System
(LMS). Once we have additional information from the Best Western
Education & Training team at Corporate Headquarters, we will be
in touch to guide you on how to use this system. Thank you for
your patience and understanding about these changes.





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In the News



e-Newsletter December 2022






Best Western continues to gain strong media coverage


Best Western continued to achieve positive coverage in the trade and consumer media last
month, including online and o ine publications.


Here are samples of the coverage we received:





































































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