E-newsletter_May 2021

e-Newsletter May 2021

Development

e-Newsletter May 2021

BWH Hotel Group Signs
New BW Signature Collection Resort in Vietnam

BWH Hotel Group continues to introduce international hospitality to Vietnam’s most exciting
emerging regions, with the signing of a brand-new villa resort in Ha Tinh province.
Hoa Tien Paradise, BW Signature Collection by Best Western is a stunning 265-villa resort in
north-central Vietnam. Located on the coast, just a short drive from the city of Vinh, this new
property is scheduled to open in 2023. It will become one of the first internationally-branded
hotels in the geographical area and will truly be a valuable addition to region.

Operations

e-Newsletter May 2021

Personal Data Protection in Thailand

The Thai government recently updated the country’s Personal Data Protection Act (PDPA), which
includes new regulations for all companies relating to the usage, storage and sharing of their
customers’ personal information.
Please read this document and familiarize yourselves with the PDPA regulations. Click here
Should you have any questions, please contact operationsasia@bestwestern.com.

Marketing Communications

e-Newsletter May 2021

Feature Your Hotel on Best Western Asia’s Social Media!

We are always happy to support your hotels by featuring your latest information, o ers and
promotions on social media. By tagging us in your photos and posts, you have the opportunity
to be promoted on Best Western Asia’s Facebook and Instagram channels, reaching a wider
audience and potentially boosting your business!
Follow us on Facebook and Instagram to start tagging us in your photos:

www.facebook.com/BestWesternAsia
www.instagram.com/BestWesternAsia

HR & Training

e-Newsletter May 2021

BWIU Recommended Course of the Month:
“Embracing a Customer-Obsessed Mentality”

Click here to enlarge
This month, Best Western University is inviting all team members to learn how to “Embrace a
Customer-Obsessed Mentality” with its new course. Today is the “Age of the Customer”; they have
more choices, more information and higher expectations than ever before. To secure a competitive
advantage, we must develop an obsession with understanding, delighting and serving our
customers.
Organizations need people who are customer-obsessed – team members who never settle but
continually strive to understand how they can exceed their customers’ expectations. This course
is ideal for any individual who wants to deliver the best possible customer service.
For more information about this and any other courses, please email bwiu.care@bestwestern.com.

HR & Training

e-Newsletter May 2021

2021 Best Western Conference Call Training Programs

Since the start of the year, we have been conducting conference call training for the first half of
2021. The aim of the conference call training is to conduct two of the most important and
necessary courses: ‘Best Western I Care Every Guest Every Time’ and ‘Best Western I Care From
the Heart’ to the majority of hotel team members. We would like to thank all Best Western Hotels
and Resorts in Asia for your e orts and commitment to learning and team member development.
For properties which haven’t yet completed these courses, we strongly encourage you to provide
these training programs for all your team members in the coming June 2021. Please feel free to
contact us to discuss convenient dates and times. Let’s continue our learning journey together!
Please stay tuned for further updates regarding our training events for the second half of the
year.

HR & Training

e-Newsletter May 2021

Hotels Who Have Participated in
Best Western Conference Call Training

Training Course: ‘Best Western I Care From the Heart’

Best Western Resort Kuta,
Indonesia

Best Western Kamala Jimbaran,
Indonesia

Best Western The Lagoon Hotel,
Indonesia

Best Western Premier The Hive,
Indonesia

HR & Training

e-Newsletter May 2021

Hotels Who Have Participated in
Best Western Conference Call Training

Tawaravadee Resort, BW Signature Collection
Receives Important Training Course

Team members at Tawaravadee Resort, BW Signature Collection by Best Western, the enchanting
upcountry retreat in Thailand’s Prachinburi province, recently took part in “Best Western I Care
Every Guest Every Time” training for hotels in the Asia region.
In line the ongoing travel restrictions, a conference call training session was held on May 12, 2021.
This training course will help the team members at this resort deliver Best Western’s
world-famous standards of international hospitality and service to every guest.

“Train the Trainer” Training for Best Western Premier Sapphire Ha Long

The leadership team at Best Western Premier Sapphire
Ha Long, Vietnam, recently completed its “Train the
Trainer” course, which empowers managers to upskill
their own teams. Created for on-property supervisors
and team leaders, this training session was hosted by
conference call on April 19-20, 2021, and will allow the
hotel to deliver the highest levels of professionalism and
guest service.