E-newsletter April 2021

e-Newsletter April 2021

Best Western Hotels & Resorts - Asia



e-Newsletter April 2021







BEST WESTERN HOTELS & RESORTS
®
APPOINTS ERWANN MAHE MANAGING DIRECTOR – ASIA











































The seasoned hospitality professional joins Best Western to drive further growth in Asia


Best Western Hotels & Resorts announced that Erwann Mahe has been appointed Managing Director – Asia.
His extensive industry knowledge and experience make Mahe the ideal candidate to drive Best Western
Hotels & Resorts’ future growth in the Asia Pacific (APAC) region.


Please join us in extending a heartfelt welcome and wishing Erwann Mahe a successful career with
Best Western Hotels & Resorts – Asia

to read the press release.
Click here

Best Western Hotels & Resorts - Asia



e-Newsletter April 2021







Best Western Hotels & Resorts Unveils Upscale Hotel
in Lahore, Pakistan





















































Best Western Hotels & Resorts has expanded its footprint in Pakistan with the launch of a brand new
upscale hotel in Lahore, the country’s second largest city and the capital of Punjab province.


Best Western Premier Hotel Gulberg Lahore commands a prime position on MM Alam Road in
Gulberg, the dynamic downtown district. The hotel houses 65 rooms and suites, a 24-hour business
center, health club, rooftop pool and meeting space for up to 100 guests. A choice of restaurants includes
Sunset Café, an all-day dining destination, and Shandur Grill, an alfresco barbecue.

For more information about Best Western Premier Hotel Gulberg Lahore, please visit Click here

Development



e-Newsletter April 2021







BWH Hotel Group Unveils
Spectacular Beachfront Resort in Vietnam




















































BWH Hotel Group has continued to enhance its portfolio in Vietnam with the launch of a spectacular new
upscale resort in Binh Thuan province, on the country’s stunning southeast coast.

Venezia Binh Chau, BW Premier Collection by Best Western, developed by Hung Vuong AMC
Company Limited, features a collection of 421 villas, all set amid a lush landscape of tropical gardens and
shimmering pools, overlooking a soft sandy beach and the East Sea.


Binh Thuan is one of the closest beach destinations to Ho Chi Minh City, only four hours’ drive away. It
will also be easily accessible from the new Long Thanh International Airport, making this new resort ideal
for domestic and overseas travelers alike.

Operations



e-Newsletter April 2021







Best Western Rewards Quality Assurance Update









NEWS






INFO UPDATE




























Best Western Hotels & Resorts has updated its procedures for promoting Best Western Rewards
to the guest at each property.


for the Quality Assurance Best Western Rewards Update.
Click here

Should you have any questions, please don’t hesitate to contact [email protected].

HR & Training



e-Newsletter April 2021







BWIU Recommended Course of the Month:
“Interacting with Customers”











































Click here to enlarge



This month, Best Western University is inviting all team members to improve their guest interaction skills.
The “Interacting with Customers” course is designed to provide valuable advice on how to enhance
guest service and improve customer relationships through conversation. It covers conversing effectively
with customers, responding to vocal cues, actively listening and using paraphrasing to convey your
understanding of the guest’s needs.

This course is ideal for any individual who wants to develop their guest interaction skills.


For more information about this and any other courses, please email [email protected].

HR & Training



e-Newsletter April 2021







2021 Best Western Conference Call Training Programs



































Let’s continue our e-learning journey for the year ahead with our “2021 Conference Call Training”.
In the first half of the year, this training will include two of the most important courses for our hotel team
members (details as follows).


We strongly encourage hotels to provide this training to all their team members.


• Best Western I Care Every Guest Every Time
Training Course Options
• Best Western I Care From the Heart

First Half Conference Call Training Period • February - June 2021

• Classroom training
Participation Options • Individual (using own device)
• A combination of Classroom and Individual

Maximum 3 sessions per hotel.


To discuss convenient dates and times for your training, please contact BWHR – Asia HR & Training.
Training will be hosted on a first come, first served basis.


We look forward to continuing our learning journey together!

HR & Training



e-Newsletter April 2021







Hotels Who Have Participated

in Best Western Conference Call Training



Training Course: ‘Best Western I Care From the Heart’








Best Western Kuta Beach,
Indonesia











Best Western Kamala Jimbaran,
Indonesia












Best Western Plus
The Ivywall Resort Panglao,
The Philippines











Best Western Premier Panbil,
Indonesia

HR & Training



e-Newsletter April 2021








Two Best Western Resorts Receive Important Training Course



Team members at two Best Western resorts have completed their “Best Western I Care Every
Guest Every Time” training for hotels in the Asia region.


Due to the ongoing travel restrictions, conference call training sessions were held on March 31 for
team members at Best Western Premier Agung Resort Ubud, Bali, and then on April 7 for team
members at Tawaravadee Resort, BW Signature Collection by Best Western, which is located in
Prachinburi, Thailand.


These training courses will help team members at both resorts to deliver Best Western’s
world-famous standards of international hospitality and service to every guest.






















Best Western Premier Agung Resort Ubud, Bali






















Tawaravadee Resort,
BW Signature Collection by Best Western

Marketing Communications



e-Newsletter April 2021








Feature Your Hotel on Best Western Asia’s Social Media!


We are always happy to support your hotels by featuring your latest information, offers and
promotions on social media. By tagging us in your photos and posts, you have the opportunity to be
promoted on Best Western Asia’s Facebook and Instagram channels, reaching a wider audience and
potentially boosting your business!


Follow us on Facebook and Instagram to start tagging us in your photos:



www.facebook.com/BestWesternAsia





www.instagram.com/BestWesternAsia

New Global Net Rate Program



e-Newsletter April 2021








New Global Net Rate Program


We would like to introduce you the new Global Net Rate Program (Global F.I.T.), or “FIT”, which
replaced the existing “FI” rate plan on April 1, 2021.

The FIT rate plan is designed to help you attract more leisure business, with rates recommended as
25% off RACK, up to 12 different seasonality options per year and variations for weekdays and
weekends. Each hotel has the flexibility to choose its own rates, in line with the specific needs of your
market.

























Click here
Please for full details about this new rate plan. The PMS mapping structure is outlined
in the table below:

Discount Rate Rate Send Rate Update Cancel Initial Rate Plan
Rate Plan or Flat Rate Level for Avail Base Rate update to CRS policy to CRS Cancel Policy Expiration Date

FIT $0 B FIT FIT Y Y GTD/24H 2099

Have Any Questions?
Please feel free to contact [email protected].




NEWS UPDATE

In The News



e-Newsletter April 2021







Here are some of the coverages we received from the news
that we have sent out to our worldwide media database.