e Newsletter Nov

e-Newsletter November 2020


Development
e-Newsletter November 2020
BWH Hotel Group Brings BW Signature Collection to Indonesia
BWH Hotel Group continues to expand its collection in Indonesia, with the launch of an attractive new hotel in the cool hills of West Java. Al Hambra Hotel Singaparna, BW Signature Collection by Best Western is a distinctive hotel located along the scenic Jalan Garut-Tasikmalaya in Singaparna, Tasikmalaya Regency. This makes it a wonderful place for Jakarta’s residents to escape the heat of the capital and get back to nature.
Owned by PT. Usaha Saparakanca, this modern midscale hotel offers 112 comfortable rooms and contemporary facilities. It also marks the debut of the BW Signature Collection in Indonesia, as BWH Hotel Group continues to introduce its innovative soft brands to Asia’s most dynamic markets.
Development Operations HR & Training Best Western Rewards BWH Hotel Group – Asia Pacific In The News Hotel Directory 2020


Operations
e-Newsletter November 2020
Enhance Your Hotel with Touchless Design
Touchless design and technology is becoming highly desirable in all areas of life, especially hospitality. Guests have become sensitive about touching surfaces in all public places, so implementing touchless solutions in hotels can help to reassure guests and improve guest confidence. It also makes good business sense, as using smart technology can help to streamline daily procedures and reduce wastage.
Let’s take a look at the areas of a hotel that can become touch-free:
Hotel Facilities:
Automatic Doors:
Automatic doors open without people having to touch the handles.
Digital Check-in:
Using digital technology, checking in and out of a hotel is easier, faster and safer.
Touchless Restaurant Menus:
Allowing customers to view menus via QR code is safer and can reduce printing costs.
Touchless Elevators:
Touchless elevator buttons prevent infections in high touchpoint areas.
Digital Room Keys:
Smartphone-based room keys let guests access their rooms without touching the handle.
Motorized Blinds:
Motorized window covers can be controlled by a wall switch or remote control.
Toilet Accessories:
Touchless Faucets:
Activated by sensors, these can help to reassure guests and conserve water in bathrooms, spas, gyms and kitchens.
Paper Towel Dispensers or Hand Dryers:
These touchless solutions are attractive to guests in high touchpoint areas.
Automatic Soap Dispenser:
Activated by sensors, smart soap dispensers can reassure guests and reduce wastage.
Touchless Trash Bins:
These solutions ensure that no-one
needs to touch covered trash bins.
Touchless Automatic Toilets, Urinal Flushers:
Touchless urinals and toilets help to reduce the risk of contamination and infection.
Touchless Automatic Toilet Flushers:
Touchless toilet flushers help to reduce the risk of contamination and infection.
For more information, please contact [email protected]
Development Operations HR & Training Best Western Rewards BWH Hotel Group – Asia Pacific In The News Hotel Directory 2020


HR & Training
e-Newsletter November 2020
BWIU Recommended Course of the Month: “Facing Confrontation in Customer Service”
Please
Click here
to enlarge
Achieving service excellence is very challenging when dealing with angry customers. But by using a few simple techniques to avoid confrontation, you can manage difficult relationships and deliver high-quality guest service.
In this course, you’ll learn about the typical trouble spots in dealing with angry customers and the guidelines for avoiding conflict. You’ll also learn how to handle a customer complaint by defusing the tension, investigating the problem and coming to an agreed solution. This course is suitable for anyone who wants to enhance their customer service skills.
For more information, please contact [email protected]
Due to the ongoing travel restrictions, our training sessions will be hosted on online platforms. The Best Western Conference Call Training #2 is an optional virtual training course that enables team members to continue their learning and development.
This conference call course will be undertaken from October to December 2020. Each hotel can select one training course from the list below:
• Best Western Heritage (Vision, Mission, Values for Excellence) • Best Western I Care
• Best Western I Care Every Guest Every Time
• Best Western I Care: Enhancing Guest Experience
• Best Western Complaint Handling (Theory Session Only)
Hotels interested in joining the Best Western Conference Call Training #2, please contact our HR & Training Department BWHR-Asia at +66 2 656 1260 to discuss the available training courses, convenient dates and times.
We look forward to continuing our learning journey together!
Book Your Dates!
Best Western Conference Call Training #2
Development Operations HR & Training Best Western Rewards BWH Hotel Group – Asia Pacific In The News Hotel Directory 2020


HR & Training
e-Newsletter November 2020
Hotels Who Have Participated
in Best Western Conference Call Training
Best Western Kamala Jimbaran, Indonesia
Training Course
Best Western Complaint Handling
(Theory Session Only)
Best Western Resort Kuta, Indonesia
Training Course Best Western I Care:
Enhancing Guest Experience
Best Western The Lagoon, Indonesia !
Training Course
Best Western I Care Every Guest Every Time
SureStay Hotel by Best Western Vientiane, Laos !
Training Course
Best Western Heritage
(Vision, Mission, Values for Excellence)
!
Development Operations HR & Training Best Western Rewards BWH Hotel Group – Asia Pacific In The News Hotel Directory 2020
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!
!


HR & Training
e-Newsletter November 2020
BestWesternHostsTrainingforNewGMs inJapan
The general managers at Best Western’s hotels and resorts in Japan recently underwent their latest training session. This year’s event, which took place on October 21, 2020 was conducted as a webinar and provided important updates on all aspects of our Japanese operations. The session was attended by our new GMs in Japan.
Best Western Plus Wanda Grand Hotel & Vīb Best Western Sanam Pao Completes Best Western Effective Performance Appraisal
Best Western Plus Wanda Grand Hotel & Vīb Best Western Sanam Pao Best Western recently completed an important training session for their team leaders. The supervisors and managers at Best Western Plus Wanda Grand Hotel and Vīb Best Western Sanam Pao underwent the “Best Western Effective Performance Appraisal” course on October 19, 2020, which allows executives to maximize the performance of their teams.
Best Western Plus Nexen Completes Best Western
Effective Interviewing Skills
The management team at Best Western Plus Nexen, our brand new hotel in Pattaya, recently learned the art of effective recruitment with our “Best Western Effective Interviewing Skills” training course. Hosted on October 26, this was attended by the hotel’s supervisors and managers and will enable the hotel to select the best team members.
Best Western Plus Nexen Team Completes Best
Western I Care Every Guest Every Time
The team at Best Western Plus Nexen, Pattaya, recently completed the “Best Western I Care Every Guest Every Time” training program. Hosted on October 27, this course saw the new hotel’s team members learn how to deliver outstanding customer service and hospitality to their guests, in line with Best Western’s world-class standards.
Development Operations HR & Training Best Western Rewards BWH Hotel Group – Asia Pacific In The News Hotel Directory 2020


Best Western Rewards
e-Newsletter November 2020
BWR Tidbits: Pending Rewards and Rate Plans
Best Western Rewards would like to share the important information that will help you when processing award points in MemberWeb. We have created simple step-by-step instructions to show what will appear in the Pending Rewards area and the expanded eligibility of Rate Plans.
Please Click here to read further.
For more information, please contact [email protected]
BWH Hotel Group – Asia Pacific Hotel Directory 2020
BWH Hotel Group is delighted to introduce our Asia Pacific Hotel Directory for 2020. Presented in an attractive flip-page format, this digital document provides an important overview of our BWH Hotel Group regional hotel portfolio.
Click here
to view the BWH Hotel Group - Asia Pacific Hotel Directory 2020.
Development Operations HR & Training Best Western Rewards BWH Hotel Group – Asia Pacific In The News Hotel Directory 2020


In The News
e-Newsletter November 2020
Here are some of the coverages we received in November from the news that we have sent out to our worldwide media database.
Development Operations HR & Training Best Western Rewards BWH Hotel Group – Asia Pacific In The News Hotel Directory 2020