7 HABITS

THE SEVEN HABITS THE SEVEN
PARADIGM HABITS

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THE WORLD
AROUND US IS
CHANGING

It continues to
CHANGE

And it will never
STOP
CHANGING...

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If we want to We first had to
change the change
situation OURSELVES

And to change We first had to
ourselves change our
EFFECTIVELY PERCEPTIONS

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P-E-S-T ANALYSIS

POLITICAL ECONOMIC

Factors Factors

PEST

ANALYSIS

SOCIAL TECHNO-
Factors LOGICAL
Factors

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POLITICAL ECONOMIC SOCIAL TECHNO- ENVIRON- LEGAL
LOGICAL MENTAL

▪ Government policy ▪ Economic growth ▪ Population growth ▪ Producing goods ▪ The decline of raw ▪ Health and Safety
▪ Political stability or and services
▪ Interest rates ▪ Age distribution materials ▪ Equal
instability overseas ▪ Emerging
▪ Foreign trade ▪ Exchange rates ▪ Health technologies ▪ Pollution and green opportunities

policy ▪ Inflation consciousness ▪ Technological house gas ▪ Advertising
▪ Tax policy maturity
▪ Labour laws ▪ Disposable income ▪ Career attitudes emissions standards
▪ Terrorism and ▪ Distributing goods
of consumers ▪ Customer buying and services ▪ Promoting positive ▪ Consumer rights
military
considerations ▪ Disposable income trends ▪ Target market business ethics and laws
▪ Environmental communication
laws of businesses ▪ Cultural trends and sustainability ▪ Product labelling
▪ Funding grants and ▪ Potential copyright
initiatives ▪ Taxation ▪ Demographics infringements ▪ Reduction of their ▪ Product safety
▪ Trade restrictions
▪ Fiscal policy ▪ Wages rates ▪ Industrial reviews ▪ Increased training carbon foot print ▪ Safety Standards
to use innovation
▪ Financing and consumer ▪ Climate and ▪ Lanour Laws
▪ Potential Returm
capabilities confidence on Investment weather ▪ Future legislations
(ROI)
▪ Organisational ▪ Environmental ▪ Competitive

image legislation legislation

▪ Geographical

location (and

accessibility)

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THE MATURITY INTER-DEPENDENCE
CONTINUUM INDEPENDENCE
DEPENDENCE
3 DIFFERENT LEVELS OF
MENTAL MATURITY

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THE MATURITY HABIT 3
CONTINUUM PUT FIRST THINGS FIRST

LEVEL 1 MANAGING
DEPENDENCE
HABIT 1 YOURSELF HABIT 2
▪ To rely on OTHERS
▪ In our childhood/ BE PROACTIVE BEGIN WITH
THE END IN MIND
schooling years
▪ To achieve MENTAL DEPENDENCE

MATURITY : We must
incorporate the First 3
HABITS

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THE MATURITY INDEPENDENCE
CONTINUUM
HABIT 3
LEVEL 2 PUT FIRST THINGS FIRST
INDEPENDENCE
MANAGING
▪ To rely on ONESELF
▪ MANAGING HABIT 1 YOURSELF HABIT 2

YOURSELF BE PROACTIVE BEGIN WITH
▪ PRIVATE VICTORY THE END IN MIND
▪ But... we live with
DEPENDENCE
OTHER PEOPLE

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THE MATURITY INTER-DEPENDENCE
CONTINUUM
HABIT 5 HABIT 6
LEVEL 3 SYNERGIZE
INTER-DEPENDENCE SEEK FIRST TO
UNDERSTAND LEADING
▪ To work effectively OTHERS
WITH OTHERS THEN TO BE
UNDERSTOOD
▪ To achieve higher level
of MENTAL HABIT 4
MATURITY: We need THINK WIN-WIN
to incorporate HABIT 4,
HABIT 5 and HABIT 6 INDEPENDENCE

10 HABIT 3
PUT FIRST THINGS FIRST

MANAGING

HABIT 1 YOURSELF HABIT 2

BE PROACTIVE BEGIN WITH
THE END IN MIND

DEPENDENCE

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HABIT 1
BE PROACTIVE

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FOUR DIFFERENT WAYS TO ACT

PROACTIVE

ACTIVE REACTIVE

12 PASSIVE

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BEING PROACTIVE HABIT 1 ▪ Taking INITIATIVE

BEING ▪ Mental MINDSET

PROACTIVE TAKING RESPONSIBILITY FOR

HAS 2 YOURSELF
MEANINGS

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BEING PROACTIVE CREATING or ALWAYS HAVE
CONTROLLING a AN
situation by UMBRELLLA
READY
CAUSING BEFORE IT
RAINS
something to
HAPPEN rather
than

RESPONDING to it

AFTER it happened.

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DO YOU FREEDOM TO
CHOOSE CHOOSE
TO BE A
VICTIM
OF YOUR
CIRCUM-
STANCES
OR
A
PRODUCT
OF YOUR
CHOICES?

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CIRCLE OF CONCERN vs CIRCLE OF INFLUENCE

CIRCLE OF I AM IN
CONCERN TOTAL
CONTROL
MY PEOPLE,
ATTITUDE PLACES, I MAKE MY
THINGS OWN
THE WAY I
TREAT PEOPLE MY DECISIONS
THOUGHTS
MY ACTIONS

THE PEOPLE CIRCLE OF HOW I SPEND
I SURROUND INFLUENCE MY TIME

MYSELF

WITH MY VALUES LEARNING

BEING
PROACTIVE
MY WORK
PROCESSES

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BEGIN WITH THE ENDHABIT 2
IN MIND BEGIN WITH
THE END IN
MIND

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HABIT 2

ALL THINGS ARE
CREATED TWICE:

▪ MENTALLY
▪ PHYSICALLY

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SETTING THE GOAL

A successful life begins with a
PLAN
A good and effective planning
begins with SETTING A GOAL
that is CLEAR, SPECIFIC
AND DETAILED
Begin by answering 2
questions:

WHERE am I NOW?
WHERE do I want TO GO?

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SETTING "S.M.A.R.T“ GOALS

•S
•M
•A
•R
•T

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MISSION A MISSION A MISSION
STATEMENT STATEMENT STATEMENT
IS YOUR IS YOUR
LIFE’S LIFE’S
COMPASS BLUEPRINT

USE IT WHEN LIVE LIFE BY
MAKING BIG DESIGN RATHER
DECISIONS THAN BY DEFAULT

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IF YOUMISSION
DON’TSTATEMENT
KNOW
WHERE
YOU’RE
GOING,
ANY ROAD
WILL GET
YOU THERE!

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MISSION WHAT IS ▪PERSONAL
STATEMENT MY ▪PROFESSIONAL
MISSION ▪ORGANISATIONAL
IN LIFE?

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NEEDS HIERACHY GROWTH NEEDS

VALUABLE

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4 DEFICIENCY NEEDS HIGHER ORDER
3 NEEDS
2
1 LOWER ORDER
NEEDS
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ESSSENTIAL

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HIERACHY OF NEEDS

5SELF-ACTUALISATION Needs that pertain to the requirement of
developing our capabilities and reaching our
NEEDS full potential.

ESTEEM Needs related to the two-pronged desire to have a
NEEDS
4 positive self-image and to have our

contributions valued and appreciated by others.

BELONGINGNESS 3 Needs that involve the desire to affiliate with and
NEEDS be accepted by others.

SAFETY NEEDS 2 Needs that pertain to the desire to feel safe,
secure, and free from threats to our existence.

PHYSIOLOGICAL 1 Survival needs such as food, water and shelter.
NEEDS

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K
K

K

MATLAMAT
HIDUP “6K”

K
K

K

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What is ▪ Motivation is defined as the process
that initiates, guides and maintains
MOTIVATION? goal-oriented behaviors.

= A reason or ▪ Motivation is what causes us to act,
reasons for whether it is getting a glass of water to
acting reduce thirst or reading a book to gain
or behaving in a knowledge.
particular way
▪ It involves the biological, emotional,
social and cognitive forces that
activate behavior. In everyday usage,
the term motivation is frequently used
to describe why a person does
something.

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INTRINSIC EXTRINSIC

MOTIVATION MOTIVATION

▪ are those that arise from ▪ are those that arise from

within the individual, outside of the individual

such as doing a and often involve

complicated cross-word rewards such as

puzzle purely for the trophies, money, social

personal gratification of recognition or praise

solving a problem

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INTRINSIC EXTRINSIC

BECAUSE OF THE BECAUSE OF THE
INTEREST AND OUTCOME THAT
ENJOYMENT IN WILL RESULT BY
THE TASK ITSELF DOING THE TASK

Enjoyment Money
Purpose Promotions
Passion Pay rise
Curiosity Bonus
Knowledge Benefits
Growth Prizes
Self Worth Winning
Self-Expression Perks
Fun Deadlines
Dedication Social status

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HABIT 3
PUT FIRST
THINGS
FIRST

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PRIORITY URGENCY IMPORTANCE
URGENT IMPORTANT
1 URGENT NOT IMPORTANT
2 NOT URGENT IMPORTANT
3 NOT URGENT NOT IMPORTANT
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PUT FIRST THINGS HABIT 3
FIRST
PLAN
EVERY
WEEK

FOCUS ON
HIGHEST PRIORITIES

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THIS IS HOW THE TIME MATRIX NOT
WE FOCUS IMPORTANT IMPORTANT
AND
ACCOMPLISH URGENT NOT
OUR HIGHEST URGENT
PRIORITIES.
CATEGORISE
AND
DISTINGUISH
THE PRIORITY
LEVELS OF
ITEMS, TASKS
AND
ACTIVITIES

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THE TIME MATRIX IMPORTANT ACTIVITIES THAT REPRESENT
YOUR PRIORITIES, DEEPEST
VALUES, GOALS AND MISSION.

ACTIVITIES THAT REQUIRE YOURURGENT
IMMEDIATE ATTENTION.

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THE TIME MATRIX URGENT NOT URGENT
NOT
IMPORTANT IMPORTANT Q1 Q2

▪ CRISES ▪ PROACTIVE WORK
▪ DEADLINES ▪ IMPORTANT
▪ SICKNESS
▪ ................................... GOALS
▪ ................................... ▪ EXERCISE /
▪ ...................................
TRAINING
▪ ...................................
▪ ...................................

Q3 Q4

▪ INTERRUPTIONS ▪ EXCESSIVE
▪ SOME E-MAILS SURFING ON THE
▪ MEETINGS WEB
▪ PHONE CALLS
▪ ................................... ▪ MINDLESS
▪ ................................... TELEVISION

▪ GOSSIP
▪ ........................

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HABIT 4
THINK
WIN-WIN

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THINK WIN-WIN HABIT 4 ▪ It is NOT the action of
creating a win-win, but
“THINK WIN- simply the MINDSET
WIN” IS of being willing to
LITERALLY
THE ACT OF ▪ It is that moment when a
THINKING person is ready to seek
WIN-WIN 3rd alternative
solutions

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THINK WIN-WIN HABIT 4 ▪ It is NOT the action of
creating a win-win, but
ASSESS simply the MINDSET
YOUR of being willing to
MINDSET
▪ It is that moment when a
person is ready to seek
3rd alternative
solutions

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ASSESS YOUR WIN-LOSE WIN-WIN
MINDSET
I WIN - you LOSE I WIN - you WIN.
CONCERN FOR SELF WE come up with a 3rd
LOSE-LOSE alternative that is
MUTUALLY beneficial.
If I LOSE, you LOSE.
I I GO DOWN, you GO LOSE-WIN
DOWN.
I LOSE, you WIN.
LOSE-WIN is WEAK.
Have your way with me.

CONCERN FOR OTHERS

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INTER-PERSONAL CONFLICT HANDLING STYLES

ASSERTIVE FORCING COLLABORATING

CONCERN WIN-LOSE WIN-WIN
FOR SELF
50-50
UNASSERTIVE
LOSE-LOSE LOSE-WIN
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AVOIDING ACCOMMODATING

UNCOOPERATIVE CONCERN COOPERATIVE
FOR OTHERS

DONKEY A DONKEY B

GRASS 1 GRASS 2

DONKEY A LOSES DONKEY B LOSES

L E T’ S N E G O T I A T E!

DONKEY A WINS DONKEY B LOSES
DONKEY A LOSES DONKEY B WINS

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SEEK FIRST TO HABIT 5
UNDERSTAND SEEK FIRST TO
UNDERSTAND

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HABIT 5

HOW CAN I
UNDERSTAND
OTHERS
BETTER?

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SEEK FIRST TO HOW DO I LISTEN WITH RATHER THAN
UNDERSTAND LISTEN THE INTENT WITH THE
EFFECTIVELY? TO INTENT TO
UNDERSTAND REPLY

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EMPATHETIC EMPATHY
LISTENING
EMPATHIC ACTIVE/ IS A WAY OF
LISTENING REFLECTIVE LISTENING AND
LISTENING RESPONDING TO
ANOTHER PERSON
THAT IMPROVES
MUTUAL
UNDERSTANDING
AND TRUST

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THE ABILITY TOWHAT IS EMPATHY?
UNDERSTAND AND
FEEL WHAT
SOMEONE ELSE IS
FEELING - OR SEE
THE SITUATION
FROM THEIR
POINT OF VIEW

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EMPATHY IS... EMPATHY
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SEEING WITH THE
EYES OF ANOTHER
LISTENING WITH
THE EARS OF
ANOTHER
FEELING WITH THE
HEART OF ANOTHER

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DON’T WATCH OUT
PROBE FOR
JUDGE
EMPATHETIC ADVISE
LISTENING INTERPRET

53 CAN YOU TELL
MORE?
HABIT 5
I’M NOT SURE
SEEK FIRST I’M GETTING IT
TO
UNDERSTAND CAN YOU TELL
THEN TO BE ME WHAT YOU
UNDERSTOOD MEAN BY
THAT?
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HABIT 5 ONLY AFTER A PERSON TRULY
FEELS UNDERSTOOD ONLY
SEEK FIRST THEN IT IS YOUR TURN TO BE
TO UNDERSTOOD
UNDERSTAND
THEN TO BE “I” MESSAGES
UNDERSTOOD
DESCRIBE YOUR
55 FEELINGS,

“YOU” CONCERNS AND
MESSAGES PERCEPTIONS

DESCRIBE THE “When I noticed the many
OTHER PERSON’S typos in the report, I was
BEHAVIOUR AND really upset. It makes our
unit look careless and
MOTIVES unprofessional.”
“When you don’t attend our
“YOU neglected to regular meetings, I’m
proofread that report. YOU concerned we missed your
should know better than to expertise and insight.”
let a report go out like that.”
“YOU know that expect 28
you to attend our regular
meetings. YOU need to
attend them from now on.”

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SYNERGIZE HABIT 6
SYNERGIZE

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HABIT 6

HOW DO I
WORK WITH
OTHERS TO
CREATE
BETTER
SOLUTIONS?

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QUALITY

is
EVERYONE’s
business!

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WHAT IS SYNERGY IS SYNERGY IS: SYNERGY IS
SYNERGY? ACHIEVED NOT:
WHEN TWO OR ▪ Celebrating
MORE PEOPLE DIFFERENCES ▪ Tolerating
WORK DIFFERENCES
TOGETHER TO ▪ TEAMWORK
CREATE A ▪ WORKING
BETTER ▪ OPEN- INDEPENDENTLY
SOLUTION THAN MINDEDNESS
EITHER COULD ▪ THINKING YOU
ALONE ▪ FINDING NEW ARE ALWAYS
AND BETTER RIGHT
WAYS
▪ COMPROMISE

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COMMON HIGHLY
PARADIGM EFFECTIVE
PARADIGM

LET’S LET’S COME UP
COMPROMISE WITH A BETTER
WAY TOGETHER
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▪ VALUINGSYNERGIZE
DIFFERENCES
SYNERGIZE
TO BE EFFECTIVE MEANS: TO VALUE OUR
DIFFERENCES - EVEN WHEN IT’S DIFFICULT

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▪ SEEKING 3RD
ALTERNATIVE

AN IDEA OR A SOLUTION THAT GOES
BEYOND “YOUR WAY” AND “MY WAY”
= TO A BETTER, HIGHER WAY.

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SHARPEN THE SAW HABIT 7
SHARPEN
THE SAW

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HABIT 7

SHARPEN THE
SAW IS TO RENEW
ONE’S SELF IN THE
4 DIMENSIONS
PERSONALLY AND
PROFESSIONALLY

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MINDRENEW IN ALL HEART
4 DIMENSIONS
▪ READING ▪ CONSISTENT
▪ WRITING DEPOSITS IN
▪ LEARNING E.B.A. OF KEY
▪ STUDY RELATIONSHIPS

BODY SOUL

▪ NUTRITION ▪ SPIRITUAL
▪ EXERCISE ▪ VALUES
▪ REST
▪ STRESS MGMT CLARIFICATION
▪ NATURE
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SHARPEN THE SAW HABIT 7 NEW KNOWLEDGE

THIS HABIT LEARNING
IS ABOUT

YOU KEEPING UP-TO-DATE

PERSONAL +
PROFESSIONAL
DEVELOPMENT

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THE MODERN LEARNER MEET THE UNTETHERED
ON-DEMAND
OVERWHELMED... COLLABORATIVE
EMPOWERED
DISTRACTED...

IMPATIENT...

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THE MODERN LEARNER MEET THE As training moves to more DIGITAL formats - it’s
colliding with new realities in learners’ jobs,
habits and preferences.

Today’s employees are
▪ OVERWHELMED
▪ DISTRACTED
▪ IMPATIENT

FLEXIBILITY is WHERE and HOW they learn is
increasingly important.
They want to learn from their PEERS and
MANAGERS as much as from EXPERTS

And they’re taking MORE CONTROL over their own
DEVELOPMENT.

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OVERWHELMEDTHE MODERN LEARNER of time workers spend on things
DISTRACTED that offer little PERSONAL
IMPATIENT SATISFACTION and do not help
them get WORK DONE
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Knowledge workers are
constantly DISTRACTED with
millions of websites, apps and
video clips

Most learners won’t watch videos
longer than 4 minutes.

minutes

THE MODERN LEARNER OVERWHELMED Number of times ONLINE every day

Early days TODAY
of INTERNET

DISTRACTED People UNLOCK their smartphones

times up to 9 times every hour

ever hour

IMPATIENT Online designers now have
between 5 and 10 seconds to GRAB
74 someone’s ATTENTION before they
click away

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OVERWHELMEDTHE MODERN LEARNER of Knowledge Workers complain
DISTRACTED that they DON’T HAVE TIME to do
IMPATIENT their jobs

75 minutes Workers now get INTERRUPTED as
frequently as every 5 MINUTES -
ironically, often by WORK
APPLICATIONS and COLLABORATION
tools.

THE MODERN LEARNER of a typical workweek UNTETHERED
is all that employees have ON-DEMAND
COLLABORATIVE
to focus on TRAINING and EMPOWERED
DEVELOPMENT

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