DAFTAR ISI
A. BAB I
INSTRUKSI KERJA DEPARTEMEN LALIN
1. INSTRUKSI KERJA KEPALA SHIFT ……………………………………………………………………………………………………………….. 3
2. INSTRUKSI KERJA PETUGAS DEREK ……………………………………………………………………………………………………………. 8
3. INSTRUKSI KERJA PARAMEDIS …………………………………………………………………………………………………………………… 13
4. INSTRUKSI KERJA PETUGAS LAYANAN JALAN TOL SATGAS.………………………………………………………………………….. 19
5. INSTRUKSI KERJA PETUGAS RESCUE ………………………………………………………………………………………………………….. 25
6. INSTRUKSI KERJA PETUGAS SENKOM …………………………………………………………………………………………………………. 30
7. INSTRUKSI KERJA LAYANAN JALAN TOL ……………………………………………………………………………………………………… 36
B. BAB II
SOP DEPARTEMEN LALIN
1. SOP PEMANTAUAN JALUR RUTIN ……………………………………………………………………………………………………………….. 52
2. SOP PENANGANAN KECELAKAAN LALU LINTAS ……………………………………………………………………………………………. 58
3. SOP PENANGANAN GANTI RUGI SARANA TOL ……………………………………………………………………………………………… 70
4. SOP PENANGANAN KELUHAN PENGGUNA JALAN ………………………………………………………………………………………….. 87
5. SOP PENANGANAN GANGGUAN BERAT LALU LINTAS ……………………………………………………………………………………. 96
C. BAB III
SOP EHS K3
1. SOP PROSEDUR IZIN KERJA (PTW) …………………………………………………………………………………………………………… 103
D. BAB IV
PERATURAN JALAN TOL
1. PP NO 15 TAHUN 2005 TENTANG PERATURAN JALAN TOL ….………………………………………………………………………. 126
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BUKU IK & SOP LAYANAN LALU LINTAS
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