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The Housekeeping Department



Submitted by
Miss Jurarat Yutthaisong
116430102041 - 1 No. 40



Present
Prof, Supreeya Suebsuntorn





This report is a part of
Course : 01841202 English for Housekeeping


Section / Group : 02
Semester 3 Academic Year 2022


Hotel Management Program, Faculty of Liberal Arts
Rajamangala University of Technology Thanyaburi (RMUTT)

HOUSEKEEPING
DEPARTMENT

WHAT IS
HOUSEKEEPING?

Housekeepers are responsible for the cleanliness of the
accommodation. It looks like a job, Beyond the scenes operation, like a
job in the kitchen. But the guests or visitors will be directly affected
by the quality of work similar to the kitchen department.Although
most of the housekeeping jobs are behind the scenes. But contact with
guests is also important. For example, a guest asks if the hotel has
vegetarian food. That question might not be about a housekeeping job.
But as an employee, you should know about the service. And the
amenities that the hotel provides are enough for the guests to answer
common questions.which on the one hand is to provide assistance to
the guests as well. If the housekeeper can answer the guest's
questions And answer clearly and willingly will help to make the guest
feel good. want to come back to stay or use the service at the hotel
again This is a good thing that benefits the hotel and all employees
who work in that hotel.

POSITIONS IN THE
HOUSEKEEPING
DEPARTMENT

Executive Housekeeper
Head Housekeeper
Floor Housekeeper or Assistant Housekeeper
Room Attendant
Housekeeper or Cleaner
Line Room Supervisor

EXECUTIVE HOUSEKEEPER

In some hotels, the housekeeping department is
entirely dependent on the general manager, while in some
hotels the housekeeping department is dependent on the
Font of House Manager. of the department whether it meets
the standards laid down or not control budget expenses
Scheduling employees' working hours and training They are
also responsible for the keys. to distribute to hotel staff
and monitor and control the cleaning equipment storage
room

HEAD HOUSEKEEPER

The head housekeeper is responsible for
overseeing the work of the housekeeper's assistant. or
floor maid for 3 or more people in the case of a small
hotel The head housekeeper will be responsible for all
housekeeping duties.

FLOOR HOUSEKEEPER
OR

ASSISTANT HOUSEKEEPER

Floor Housekeeper or Assistant Housekeeper is
responsible for monitoring the work of the cleaning staff. or
room attendant Only working on one of the hotel floors.

ROOM ATTENDANT

room attendant Has a duty to clean and provide
services related to rooms such as bedrooms, living
rooms, shower rooms and toilets, including the corridor
in front of the room.

HOUSEKEEPER

The housekeeper is responsible for lifting or
moving heavy furniture. or dispose of the rubbish
Sometimes cleaning shared areas in hotels. In Thailand
are often referred to as "cleaners".

LINE ROOM SUPERVISOR

Line Room Supervisor is responsible for all types
of fabrics used in the living room (such as sheets,
towels, blankets, etc.), restaurant and banquet fabrics
(including tablecloths, napkins, tablecloths) and staff
uniforms. by dispensing clean laundry collect used
cloth Repair the torn laundry and supervise the
delivery of laundry to the laundry and return
department map. washed cloth.

ROOM STATUS USED IN

THE HOUSEKEEPING DEPARTMENT

Availability category will be Status starting with
'V' = Vacant.
Busy room category is a status that starts with
'O' = Occupied.
Broken room category will be stats for inactive
rooms starting with 'O'.
The reserved room category will be the status that
starts with 'A' = Assign.

'V' = VACANT.

VC = Vacant Clean means a clean room the Housekeeper
has cleaned

VD = Vacant Dirty mean dirty room the housekeeper must clean
the room. for guests

VCI = Vacant Clean Inspected Means the room is clean. Supervisor
has checked.

VCP = Vacant Clean Pick Up means a clean room But the items in
the room are not complete, such as not filling the mini bar,

'O' = OCCUPIED.

OC = Occupied Clean meanss to the room has the guests are
staying.and already cleaned

OD = Occupied Dirty meanss to the room has the guests.
but not yet cleaned.

OCI = Occupied Clean Inspected meanss to the room has the guests
are staying. already cleaned and check by supervisor

BROKEN ROOM CATEGORY
STARTING WITH 'O'.

OOO = Out of Order means a temporary waste room can't sell
OOS = Out of Service means to a slightly broken room can be opened

for sale or as a showroom open to stay
OOI = Out of Inventory means the room is not for sale at all. may be

permanently damaged or is the owner's room or an office

'A' = ASSIGN.

Assign Clean means the room is clean and someone has already
reserved. Waiting for guests to stay.
Assign Dirty The housekeeper hasn't cleaned it yet. but has already
reserved.

COSTUME

Dress with pants for both men
and women to be comfortable.
for working.

Design a blue shirt because the
color blue has the psychological
meaning of cleanliness and safety.
On the left chest there is a logo and
The hotel name. there are two side
pockets to put small essentials.

Design black pants because
want to be look like polite.

WORD SEARCH GAME

Assistant Housekeeper
Cleaner
Executive Housekeeper
Floor Housekeeper
Head Housekeeper
Housekeeper
Line Room Supervisor
Room Attendant

THE ANSWER
OF

WORD SEARCH GAME

CROSS WORD GAME

Down across
cleaner assistanthousekeeper
headhousekeeper executivehousekeeper
housekeeper floorhousekeeper
lineroomsupervisor roomattendant

THE ANSWER
OF

CROSS WORD GAME

Down across
cleaner assistanthousekeeper
headhousekeeper executivehousekeeper
housekeeper floorhousekeeper
lineroomsupervisor roomattendant

10 QUESTIONS ABOUT
THE HOUSEKEEPING
DEPARTMENT

1.Which one is not a position in the housekeeping department
A. Executive Housekeeping
B. Reception
C. Room Attendant
D. Cleaner

2. What job titles work in laundry?
A. Room Attendent
B. Line Room Supervisor
C. Cleaner
D. Head Housekeeping

10 QUESTIONS ABOUT
THE HOUSEKEEPING
DEPARTMENT

3. How many housekeeper should there be per floor?
A. 2
B. 3
C. 4
D. 5

4. What do we usually call a Housekeeper in Thailand?
A. Maid
B. Cleaners
C. Housekeeper
D. Housewife

5. What is another name of floor Housekeeper?
A. Assistant Housekeeper
B. Housewife
C. Head Housekeeper
D. Executive Housekeeper

10 QUESTIONS ABOUT
THE HOUSEKEEPING
DEPARTMENT

6. Availability category begins with what letter?
A. A
B. Z
C. o
D. V

7. Busy room category begins with what letter?
A. A
B. Z
C. o
D. V

8. The reserved room category begins with what letter?
A. A
B. Z
C. o
D. V

10 QUESTIONS ABOUT
THE HOUSEKEEPING
DEPARTMENT

9. Which one is not an abbreviation for a word in the Availability
category?

A. VIC
B. VC
C. VCP
D. VIP

10. Which one is not an abbreviation for a word in the busy room
A. OA
B. OD
C. OC
D. OCI

REFERENCE

Enlist Administrator. (2022). Housekeeping (แผนกแม่บ้าน). //Retrived June 15,2022,
from/https://enlistgroup.com/2019/09/12/housekeeping-

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