SHEREEN SUE ANAK AMBROS

INDUSTRIAL TRAINING REPORT
COURSE: CERTIFICATE IN PROPERTY MANAGEMENT

NAME: SHEREEN SUE ANAK AMBROS
STUDENT’S CARD NO: SPGT-11-18-011
NO IC: 990906-13-6306
SUPERVISOR’S NAME: SIR MOKHTAR OMAR

TRAINING SITE: NOVUM RESIDENCE BANGSAR SOUTH
SUPERVISING FIRM: VACANT POSSESSION (VP) UNIT
UNDER PA INTENATIONAL PROPERTY
CONSULTANTS (KL) SDN BHD

ACKNOWLEDGEMENT

First and foremost, I would like to thank the staff of the at PA International Property
Management Sdn. Bhd., for providing guidance and advice while I am doing this industrial
training report.

Next, I would like to express my sincere gratitude to Mr. Siew Kok Kong and Ms. Tan Kwee
Chin for giving me the opportunity to undergo my practical in PA International Property
Management Sdn Bhd.

Special thanks are conveyed to my supervisor, Mr. Santira and Mr. Adrian for their guidance
and imparting their invaluable knowledge during my internship. Furthermore, I am deeply
grateful to Sir Mokhtar Omar, my lecturer in charge of my industrial training, for his
guidance while carrying out this industrial training report.

Last but not least, I wish to express my sincere gratitude to my family for their support and
understanding during this practical training.

TABLE OF CONTENTS

No. Content Page
1
1.0 INTRODUCTION TO PROPERTY MANAGEMENT
1-2
2.0 INTRODUCTION TO PA INTERNATIONAL PROPERTY
MANAGEMENT (KL) SDN BHD 3
4
2.1 Organisation Chart 4-7
7-8
2.2 Roles and Specialisation 9 - 10
10 - 11
3.0 NOVUM RESIDENCE BANGSAR SOUTH 11 - 13
14 - 15
3.1 Development Summary of Novum 15 - 16
16
3.2 Access and Security System 17
17 - 18
3.3 Structure and Organisation of Novum Management Team 19

3.4 Roles of Novum Management Team

3.5 Maintenance Plan

4.0 VACANT POSSESSION (VP) UNIT

4.1 VP Organisation Chart

4.2 Roles and Responsibility of VP Unit

4.3 VP Work Flow Chart

5.0 CONCLUSION

APPENDICES
Appendix A - LOCATION PLAN
Appendix B - SITE PLAN
Appendix C - PHOTOGRAPHS OF ENTRANCE AND COMMON FACILITIES
Appendix D - UNIT FLOOR PLANS
Appendix E - DEFECTS AT NOVUM
Appendix F - FORMS USED FOR RECORDING DEFECTS

1.0 INTRODUCTION TO PROPERTY MANAGEMENT

Property Management means the management and control of any land, building and
any interest there-in, excluding the management of property-based businesses, on
behalf of the owner for a fee and includes but is not limited to the following
responsibilities:
• Monitoring outgoings for the property;
• Making payments out of the income from the property;
• Preparing budgets and maintaining the financial records for the property relating

to the terms of leases and other agreements pertaining to the lease or letting of the
property units;
• Advising on sale and purchase decisions
• Advising on insurance matters;
• Advising on the opportunities for the realisation of development or investment
potential of the property; and
• Advising on the necessity for upgrading the property or for the merging of
interests.

Property management is a regulated professional practice governed by the
Valuers, Appraisers, Estate Agents and Property Managers Act 1981 (Act 242)
(Amended) which defines Property Management and the role of Property Managers in
the management of properties. This standard specifies the duties, qualification and
code of conduct of the Property Manager so that the Client as well as the general
public are assured of a high standard of service that will be provided by professional
property managers.

2.0 INTRODUCTION TO PA INTERNATIONAL PROPERTY CONSULTANTS
(KL) SDN BHD

I was successfully approached by PA International Property Management Sdn Bhd for
an interview regarding my internship for Industrial Training as part of my course’s
(Certificate in Property Management) graduation process.

1

The interview was held at the office of PA International Property Management
(KL) Sdn Bhd, Wisma Miramas at Taman Desa and conducted by the directors and
other top management staff. The industrial training has a total duration of 3 months
beginning from 24th November 2019 until 28th February 2020. I reported to Novum
Residence South Bangsar (Novum) on the 24th November 2019 itself, a new project
development to be managed by PA International Property Management (KL) Sdn Bhd
and was placed under the Vacant Possession Unit that is supervised by Mr.
Santiraganesh Kirubaharan.

PA International Property Consultants Sdn Bhd (PA) is a full service
Chartered Surveyors and Registered Valuers firm established in June 1980 with a
nationwide network of 10 offices – Kuala Lumpur, Johor Bahru, Kluang, Batu Pahat,
Klang, Penang, Ipoh, Seremban, Kedah and a representative office in Ho Chi Minh
City, Vietnam. Plans are underway to extend its network to East Malaysia as well as
to form an alliance with an overseas partner.

PA is a registered real estate firm committed to providing a comprehensive
range of property solutions to meet the needs of investors, occupiers and developers
having thus far amassed a wealth of experience and knowledge supported by a
qualified team of property professionals. It provides expert advice in key areas of
property valuation and research, sales and leasing, project marketing and property
management and cover all kinds of real estate including residential, commercial,
industrial and leisure properties as well as plant and machinery assets with its strength
lying in its ability to apply experience, intelligence and resources to assist clients in
making real estate decisions.

PA is committed to be the first choice for total property solutions by providing
premier class property knowledge and services through integration of people,
experience, systems and technology. Its philosophy is simple: A unique combination
of People, Property, Relationships, Services and Commitment.

2

2.1ORGANISATION CHART

K PARAMPATHY
Founder
Chairman

PA International Property Consultants Sdn Bhd
PA International Real Estate Sdn Bhd

JEROME HONG BOON PENG
Managing Director

PA International Property Consultants Sdn Bhd
PA International Real Estate Sdn Bhd

PA International Property Consultants (KL) Sdn Bhd
Chief Representative Resident

Ho Chi Minh Representative Office

SIEW KOK KONG A SUBRAMANIAM
Deputy Managing Director Director
PA International Property Consultants Sdn Bhd
PA International Property Consultants Sdn Bhd
Director PA International Real Estate Sdn Bhd
PA International Real Estate Sdn Bhd Executive Director

Executive Director PA International Property Consultants (KL)
PA International Property Consultants (KL) Sdn Sdn Bhd

Bhd

ONG MAY MAY
Director

PA International Property
Consultants (KL) Sdn Bhd

3

2.2 ROLE AND SPECILISATION

i. Mr. Jerome Hong Boon Peng, MRICS, MRISM, MPEPS
- Managing Director
- Specialises in valuation of all types of properties for various purposes,
brokerage and consultancy business

ii. Mr. Siew Kok Kong, MRICS, MRISM, MPEPS
- Executive Director
- Specialises in Property Management, valuation of all types of properties for
various purposes, Estate Agency and Land Acquisition matters

iii. Mr. A. Subramaniam, MRICS, FRISM, FPEPS
- Executive Director
- Specialises in valuation of all types of properties for capital Valuations,
compensations for Land Acquisition, Timber Concessions, REITs and
Submission to the securities Commission

iv. Ms. Ong May May, MRISM, MPEPS
- Director
- Specialises in valuation of all types of properties for various purposes

3.0 NOVUM RESIDENCE BANGSAR SOUTH

Novum Residence Bangsar South (Novum) is located in Bangsar South,
approximately 8 kilometres to the south-west of Kuala Lumpur City Centre. It is an
area that was in the recent past known as Kampung Kerinchi which was
transformed into the growing upscale township it is today enjoying unprecedented
accessibility with new roads being built and will also benefit in future an LRT 3 line
that is being planned for this area.

4

It is accessible from Kuala Lumpur City Centre via the Federal Highway and
thereafter by the way of the internal service roads of Jalan Tun Perak, Jalan
Tun Sambanthan, Jalan Syed Putra and finally onto Jalan Kerinchi Kiri where the
Novum is located.

Novum was designed for the city loving dwellers with its busy location in the
heart of the city surrounded by office buildings, fronting the Federal Highway and
being within 5 minutes of Mid Valley Megamall one of the county’s most popular
shopping malls. It is also a mere 50 metres to the pedestrian bridge that runs across
the Federal Highway and connects to the Kerinchi LRT Station, a short 15 minute ride
away to KL Sentral the hub of all public transportation in Malaysia.

Federal Highway will be the main point of access for residents of
Novum but residents also enjoy direct access to the New Pantai Expressway (NPE)
which leads to Damansara, Section 16 of Petaling Jaya and Bandar Utama. These
roads are generally congestion-free. There are no Federal Highway views as Novum
will be built inwards and not parallel to Federal Highway.

Residents having flexi working hours will benefits the most from their easy
access to the numerous highways. From the NKVE, residents are able to get to the
heart of Kuala Lumpur in less than 20 minutes, Kuchai Lama in less than 15 minutes
and to Cheras in approximately half an hour. In short, accessibility to these highways
provide an excellent network of ingress and egress roads.

Appendix A & B shows the Location Plan and Site Plan identifying the
subject property for easy reference.

Being in an ideal location between Petaling Jaya and Kuala Lumpur places it
at less than 5 minutes from PJ State, the commercial hub of Petaling Jaya and less
than 15 minutes from Kuala Lumpur City Centre on a day of clear traffic. The
immediate vicinity of the subject property comprises predominantly office building,
apartment, condominium and shopping malls. Nearby housing developments in
the vicinity include Pantai Hill Park, KL Eco City and Bukit Gasing.

5

Residents of Novum will also be close to some of the best local and
international schools for all ages. University Hospital is literally at the next highway
exit, Columbia Hospital is approximately 2 kilometres down the road from exit and
Pantai Hospital of Bangsar is less than 10 minutes away from home promising the
best in healthcare. Good food can be found at both Petaling Jaya and Kuala Lumpur
with a quick search on the internet while fine dining from most nationalities can be
found at Gardens, Mid Valley Megamall and the Nexus Shopping Centre.

Novum symbolises all that is “new” contemporary living. Novum is Latin for
‘new innovation’. The development has been given this name because this name it
will push innovation and creativity in residential development to new limits. Novum
has been designed and planned to represent new innovation in three distinctive ways
can make the most of all that contemporary urban living has to offer-the latest in
innovative facilities including the celebrity kitchen, state-of-the-art, business centre
and 50m lap pool to cater for every lifestyle need, and it’s a freehold investment
opportunity.

Novum’s iconic architectural design presents intrinsic design formed from a
series of interlocking structures. There will be a total of almost 15 different layouts
which are generalised into three main categories of Type A, Type B and Type C with
each main category further broken down into smaller categories that differ in sizes
slightly and in designs with the only similarity are the number of bedrooms
and bathrooms it will have. For example, the main category and all sub-categories of
Type A will have two bedrooms and two bathrooms, but they may all vary slightly in
size. Some of the features that buyers might choose is wether they wish to have a
balcony or not. Another factor is the view that residents have to choose from either
the Petaling Jaya view or the Kuala Lumpur view.

Novum is a low density with only 729 units spead out over 3 acres of land and
three towers providing value to privacy. Its South View has 1,204 units spread out
over only two towers. Tower A stands at 40 storeys tall, Tower B at 37 storeys and
Tower C at 41 storeys. Type A and Type B comes with one free parking lot while
Type C and Type D comes with two free but tandem parking lots.

6

All units come partially furnished with a top range of taps, Hans Grohe
showers and basins. The kitchens come with a full set of built-in cabinets, space for a
large fridge and built-in hoods and hobs. The kitchen also comes furnished with
an oven. The bedrooms and living rooms are ready furnished with air-conditioners
but unfortunately water heaters are provided in the master bathrooms with all other
bathrooms come with only water heater points.

3.1 DEVELOPMENT SUMMARY OF NOVUM

Address: Jalan Kerinchi, Kampung Kerinchi, 59200 Kuala Lumpur
Property Type: Serviced Apartment
Land Title: Commercial
Tenure: Freehold
No of Blocks: 3
No. of Storeys: Block A – 40, Block B – 37 and Block C – 41
No. of Lifts per Floor: Block A – 4, Block B – 3 and Block C – 4
Completion Date: 2019
Total Units: 729
Price Listed: From RM642,000
Maintenance Fee: RM0.40 per sq. ft. – RM0.50 per sq. ft.
Parking Bay per Unit: Type A & B – 1 and Type C & D – 2
Special Features: GBI Development
Unit Type: Unit Size:
Type A 647 sq ft – 814 sq ft
Type B 823 sq ft – 957 sq ft
Type C 987 sq ft – 1,237 sq ft
Type D 1,286 sq ft – 1,441 sq ft

7

Facilities offered: • Multipurpose hall
• 50 metre lap pool • Meditation deck
• Sunbathing deck • Business centre
• Jacuzzi • Outdoor lounge
• Cabana • Playground
• Reflective pond • Toilet / Sauna
• Deck / Outdoor shower area • Teahouse
• Wading pool • Dance studio
• Water play • Gymnasium
• Barbecue area • Kickboxing area
• Celebrity kitchen • Outdoor gymnasium
• Outdoor dining • Outdoor lounge
• Pre-function terrace

Novum offers a range of the latest connectivity features, including its very
own digital app, to put residents at the cutting edge of 21st century digital life. The
service is in form of a smartphone application, which has in fact already been built
and is running on Beta mode and in future, the residents will be able to utilise this app
to pay their monthly maintenance fees, and even book facilities that require
reservation.

It also hosts a variety of extraordinary facilities. Amongst some of the
outstanding ones include the Kitchen which is literally a large Kitchen with a
‘restaurant’ portion attached to it to host parties. It also has a proper Business Centre
that comes with a lounge for visitors to chill out, and private rooms to conduct
business meetings. The best part of all these facilities is that they are all already paid
for in the maintenance fee and usage of these facilities are ‘free’ with no extra
charges.

8

3.2 ACCESS AND SECURITY SYSTEM

Access and Security System within Novum includes:
i) Resident Access Card

• To ensure stringent security without sacrificing convenience of access, all
resident must apply for access card at the management office. A fee of the
card is RM50 or any other amount as determined by the management from
time to time shall be charged for each additional access card requested by the
parcel owner.

• No access card shall be issued to the residents of the parcel who has
arrears of maintenance charges, sinking fund contributions or any other
outgoings. The management reserves the right to cancel validity of any
access card of which maintenance charges of the parcel concerned is in
arrears or which has been obtained by fraud.

• Residents shall be report any lost access card to the management office
immediately. A fee of RM50 or any other amount as determined by the
management from time to time shall be charged as replacement fee for each
access card.

• To resident shall be held responsibility for any breach of security due to their
failure to report to the management any lost access card issue to them.

ii) Premise Access
• The management may require any person entering the premise to identify
himself or herself for security purposes
• The management may require any person who refuses to comply with these
by-laws and who is not a parcel owner or residents to leave the premise
immediately.

iii) Closed Circuit Television System
• The CCTV system is intended for recording and not for live viewing by
security guards as a routine duty. All recordings captured on the CCTV
system shall at all times remain the sole and absolute property of the
management. The CCTV system is not a representation that the areas under

9

surveillance are fool-proofed against or will prevent crime, vandalism or any
acts of mischief occurring from time to time.
• The residents shall have no rights to request for any copies of the recording
for whatever reasons. The management shall facilitate the authorised
enforcement agencies such as the police force in the course of carrying out
their duties as mandated by law.

iv) Fibre Optic Cable (Telephone And Data)
• There is provision for the fibre optic cables for each parcel. The parcel may
apply to Telekom Malaysia Berhad (TM) or any other authorised
telecommunication service providers to provide the telephone/data connection
provided always that the parcel owner shall first have to inform the
management in writing at least three (3) working days in advance before any
last mile termination by the service provider in the parcels of Telco Riser
Room.

3.3 STRUCTURE AND ORGANISATION OF NOVUM MANAGEMENT TEAM

The Novum Management Team was set up after PA International Property
Consultants (KL) Sdn Bhd was hired by the developer to maintain Novum in an
appropriate and established manner in which it reflects its prestigious state with a
taste for class and attention to detail in line with the needs of the affluent individuals
and young families and marketability as a service apartment and being a luxury
development.

However, the building being just completed, the residential units are currently being
inspected for defects and to be rectified under the mandatory period before handover
to the owners and the management of the JMB/JMC. This inspection and records of
defects are being undertaken by another team i.e. the Vacant Possession Team to
which I am attached to, also under PA International Property Consultants (KL) Sdn
Bhd which will be covered under para 4.0 of this report.

10

The organisational structure of the Novum Management team is as shown below.
Their tasks are currently to maintain the common properties and facilities within
Novum.

Area Manager
Mr. Gobinath

Building Manager
Mr. Adrian Lopez

Senior Building Executive Building Technician Admin Executive
Ms. Noreen Hazlin Mr. Tang Siew Heng Ms. Aini Farhana

3.4 ROLES OF NOVUM MANAGEMENT TEAM

i. Area Manager (Mr. Gobinath)
❖ Formulate fruitful business development strategies to ensure long-term success
❖ Set standards and objectives for different stores and departments
❖ Optimize and oversee operations to ensure efficiency
❖ Lead a team of store managers towards effective collaboration and attainment
of goals
❖ Undertake sound financial management to ensure stores are profitable and stay
within budget
❖ Ensure compliance with company’s policies and operational guidelines
❖ Deal with problems by providing creative and practical solutions
❖ Evaluate performance using key metrics and address issues to improve it
❖ Report to senior executives on progress and issues

11

ii. Building Manager (Mr. Adrian Lopez)
❖ Maintaining a safe environment with proper lighting, signage and disability
access
❖ Drafting and updating emergency plans and evacuation procedures
❖ Overseeing security, fire prevention and other safety systems
❖ Scheduling regular building maintenance and janitorial services
❖ Contracting professionals for repairs as needed
❖ Ensuring that occupants are provided with proper utilities
❖ Monitoring building maintenance budgets
❖ Arranging for building improvements
❖ Overseeing contractors and inspecting completed jobs
❖ Supervising ground staff
❖ Hiring employees or contractors as needed to maintain, repair or improve the
property
❖ Providing training for building employees as needed
❖ Evaluating employee performance and providing direction, correction or
additional training to ensure proper maintenance of the building
❖ Scheduling contractors and employees
❖ Resolving complaints, problems and requests from building tenants
❖ Assisting with emergency response and evacuations
❖ Maintaining records of tenants
❖ Inspecting the building frequently for signs of damage or wear

iii. Senior Building Executive (Ms. Noreen Hazlin)
❖ To assist the Building Manager for the overall general management of the
property
❖ To work closely with JMB/JMC
❖ To handle day-to-day operations towards the properties
❖ To inspect the building frequently for signs of damage or wear
❖ To arrange and ensure periodic preventive maintenance works are carried out
as per schedule
❖ To ensure that all complaints on defects are attended to and rectified within
stipulated time
❖ To attend meetings and prepare minutes and monthly reports on time

12

❖ To execute any other job responsibilities as and when required by managers

iv. Building Technician (Mr. Tang Siew Heng)
❖ Survey buildings and repair mechanical systems to ensure they are consistent
with health and safety standards
❖ Perform maintenance of electrical systems (replace light bulbs and sockets,
clean and repair circuit breaker panels etc.)
❖ Assist in the setup of ventilation, refrigeration and other systems and conduct
repairs when necessary
❖ Maintain heating and plumbing systems to ensure functionality
❖ Inspect alarm systems (fire protection) and schedule repairs when needed
❖ Perform manual repairs when necessary (fix locks, replace windows etc.)
❖ Undertake activities of pest control such as spraying insecticide
❖ Conduct general upkeep procedures (e.g. landscaping) and other tasks as
assigned (painting, carpentry etc.)
❖ Assist in budget preparation and ensure it is followed

v. Admin Executive (Ms. Aini Farhana)
❖ Manage office supplies stock and place orders
❖ Answering phone call
❖ Prepare regular reports on expenses and office budgets
❖ Maintain and update company databases
❖ Organize a filing system for important and confidential company documents
❖ Answer queries by employees and clients
❖ Update office policies as needed
❖ Maintain a company calendar and schedule appointments
❖ Book meeting rooms as required
❖ Distribute and store correspondence (e.g. letters, emails and packages)
❖ Prepare reports and presentations with statistical data, as assigned
❖ Arrange travel and accommodations
❖ Schedule in-house and external events

13

3.5 MAINTENANCE PLAN
Reflecting Novum’s prestigious state and as a luxurious service apartment
development and its taste for class and attention to detail in line with the needs of the
affluent individuals and young families, it is therefore pertinent to note the following:
i. The Property Manager upkeeps record on unit ownership and tenants;
ii. The Property Manager keeps a proper record on maintenance fees collected and
on repairs and their costs;
iii. The Property Manager prepare a satisfactory budget for the project owners
approval towards up keeping and maintenance of the project concerned in a
professional manner
iv. The Property Manager shall monitor and supervise all works in accordance with
the conditions of the award of such works;
v. The Property Manager shall establish an effective system and procedure to
handle repairs and replacements; and
vi. The Property Manager shall establish an effective stock and inventory record
system and procedure for utilisation during corrective maintenance activity.
The Maintenance Plan below illustrates the job scopes of each maintenance
works and responsibilities of service providers.

14

Maintenance

Corrective Planned Service Providers
Maintenance Maintenance

1. Effective System & 1. Keep proper records 1. Define clearly the
of O&M manuals scope of works,
Procedures to handle services and
2. Scope of works specification
repairs and maintenance
schedule in 2. Ensure service
replacements accordance with providers are qualify,
manufacturer's skilful and experience
2. Monitor & Supervise recommendation
3. Follow procurement
Works in accordance 3. Prepare a detailed SOP
and systematic
with conditions of planned maintenance 4. Approval from JMB /
schedule MC is necessary on
award of such works appointment of
4. Monitor & supervise service providers
3. Stock & inventory planned maintenance
works 5. Monitor & Supervise
record system service providers in
5. Renewal of licenses, accordance with terms
4. Log Book (Equipment permits and and conditions
certificates
History) 6. Logbook (Historical
6. Energy Saving data of equipment and
measures facilities maintained)

7. Logbook (Equipment
History)

4.0 VACANT POSSESSION (VP) UNIT

I have been assigned to the Vacant Possession Unit (VP) where I have been tasked to
inspect and record defects stated by the owners. Two (2) units are inspected per
working day with unit owners and contractor. These defects are identified by what has
been stated in the agreements and/or floor plans and other facilities provided by the
developer when purchased by the owners.

15

Vacant Possession is when the property is ready to be handed to the owners. This
usually happens between 24 and 36 months from when the owner made the initial
down payment for the property and signed the sale and purchase agreement. At
Novum, I was tasked to understand all the facilities and equipment in the building to
enhance my knowledge on the building and ease customer service.

4.1 VP ORGANISATION CHART

Director
Mr. Siew Kok Kong

VP Coordinator
Mr. Santiraganesh Kirubaharan

VP Team VP Admin Team
(VP Assistants) (Admin Staff)

1. Shereen Sue 1. Nur Shahidah
2. Tan Huey Yi 2. Yee Ling
3. Tong Kok Lun 3. Nur Najihah
4. Felton
5. Joe
6. Ahmad Muzhaffar
7. Syafiqah Izzaty
8. Lakshmandas Rao

16

4.2 ROLES AND RESPONSIBILITY OF VP UNIT
i. Mr. Siew Kok Kong
− Manages and oversees all property management matters
− Ensures all the operations are smoothly handled
ii. Mr. Santiraganesh Kirubaharan
− Oversees all VP related matters
− In charge of customer feedback and special requests
iii. VP Team Leader
− To execute any other job responsibilities as and when required by managers
iv. VP Team
− Serves all the VP customers 9in recording defects identified)
− Knows the facilities and amenities of the building
− Provide good customer service
v. Admin Team
− In charge of setting and fixing appointment dates
− Updating the appointment calendar
− Distributing the jobs evenly to each VP Team Member

17

4.3 VP WORK FLOW CHART The units that are ready for vacant
possession will be inspected to
Developer and main contractor ensure quality of finishing is
will release a batch of units that preserved
will be ready for vacant

Unit keys that have been set for Successfully inspected units will be
appointment will be handed over to handed over to Admin Team for
the cleaning team to perform setting of appointments
detailed cleaning
Relevant documents and
An inspection will be done to information will be prepared by
ensure the cleaning standards are the Admin Team for VP
well protected customers

Lastly, we are also trained to assist During the VP, we are required
the owners in conducting a defect to introduce all facilities and
inspection and filling up amenities in Novum which
defect forms. includes owners designated car
parks and facilities floor at
*Rectification works to be Level 6 and 6M
completed within 30 days

5.0 CONCLUSION

18

In a nutshell, I believe that this industrial training has been an important asset in my
life as it prepares me to experience the real-world working life. Moreover, I have also
experienced many internal skills that has made me into a better and knowledgeable
person in Property Management.
As we all know communication is an important element in our daily life nowadays.
During my industrial program, I have learnt the proper manner of communication and
speaking to peers, colleagues and clients. Previously I’ve had difficulty in speaking
and interacting with other people but now I have developed self-confidence that
allows me to speak more openly and confidently.
Furthermore, I have also improved on my organisation and management skills.
Currently, I have learnt to prioritise my work and responsibilities accordingly. During
my college days, I use to have bad time management as I constantly forget my
assigned task. This is an important asset to me as it helps me to organise my time
usefully and makes the most out of my day.
Lastly, I honestly feel really blessed to have learned and adopt these skills from my
industrial training as it had shaped me into a better and more responsible person. I
hope to strive more excellence in my education and grow as a stronger and
independent individual.

19