ICT CSS SO Toolkit Manual (sample)

ABOUT CSS SO
& FAQ

Scan for
SharePoint

Location

Who We Are PAGE 1 – CSS Support Ops

Our Roles

Acting as a foundation for Khazanah’s business activities, aims
to deliver corporate support services that increases business
efficiency and growth through expert skillsets

We’re Here For You

Contents of this manual :

PAGE 2 – CSS Support Ops 1) ICT 3) ADMINISTRTION (ADMIN)
2) SECURITY ASSURANCE (SA) 4) PROCUREMENT

1) ICT PAGE 3 - ICT

Services Available

Our priority is to ensure your IT experience is hassle-
free. Hence, our main responsibilities are to deliver the
appropriate technologies, resources and services by
maintaining the performance and reliability of IT
infrastructure.

ICT Org Chart
ICT Frontline – Technical Services Team

PAGE 4 - ICT

ICT Equipment – You Entitled To Company-Owned
New Khazanah Local Account

PAGE 5 - ICT

MFA – Multifactor Authentication
Office 365 – Email Access

PAGE 6 - ICT

Wireless Connection

Secure Printer – Print, Scan & Fax

Secure Printing can keep sensitive and
confidential information safe by controlling the
transfer and production of sensitive information. It
works by tying the user to the document by
requiring that user to identify him/herself at the
printer (via a PIN# or access / ID card) before
production will begin.

PAGE 7 - ICT

BYOD – Device Enrollment

What is • An acronym for “Bring Your Own Device”.
BYOD? • Khazanah’s BYOD program allows for all permanent and directly

employed contract staff to access Khazanah’s data and

information using their personal devices.

BYOD Configuration

01 Install & Activate Microsoft Intune Company Portal Apps -
installation guide is accessible in the Bring Your Own Device
Programme Deck (Section A) in SharePoint

Once installation & activation in Step 1 completed , 02
submit the following Microsoft Forms to provide details of your BYOD mobile
device > Scan this QR Code for Khazanah BYOD Mobile Device Information

03 Once prompted to install Zimperium zIPS Mobile Apps on your mobile device, proceed to
Section B in the same installation guide used in Step 1 above.
[Note: the prompt may not be immediate, it should be within 2 working days]

Office 365 – Email Access

PAGE 8 - ICT

Software – Self Service Portal
Zscaler– Cloud Based Proxy System

PAGE 9 - ICT

PAGE 10- ICTFAQ – ICT Matters

Q: How to contact ICT Technical team for any technical
matters / issues
A: ● Email : [email protected]

• Desk phone : Dial 8088 > press 1
• External phone line : Dial 03-2034 0088 > press 1

Q: What is ICT Technical team operating hours
A: From 8:00 am to 6:00 pm

Q: How to connect Khazanah network for accessing internal
system such as KiFS or KiTS when work from home (WFH)
A: By connecting Zscaler apps from Khazanah owned-
device [refer Page 10-ICT for Zscaler installation]

Q: My smartphone device is having a problem (can’t switch
ON) - can I send it to ICT Technical team for rectification
A: ICT Technical shall provide support on issues related to
Khazanah’s application which are installed on your BYOD
device only

Q: Can I install non-standard software from my computer
A: Yes, you can install without getting approval from ICT
but for the selected non-standard software
[refer Page 9-ICT for Software – Self Service Portal]

ICT Team
Office Location

CSS Support Operation Unit
Level 21, Mercu UEM
KL Sentral

THANK YOU