Travel Matters Issue 36 March 2020

THE JOYS OF SPRING TRAVEL
on luxury escorted tours
Guaranteed departures | Small group sizes of no more than 18 | No single supplement for early bookers
01242 858 497 abercrombiekent.co.uk
THE TREASURES OF RUSSIA
7 nights from £3,120pp
INSIDE TRACKS IN ARGENTINA & BRAZIL
8 nights from £3,295pp
THE DELIGHTS OF MOROCCO
10 nights from £3,240pp
JORDAN: PETRA & BEYOND
8 nights from £2,450pp


ESCORTED TOURS
SAGA OFFERS A TOUR OF THE ‘STANS’
Clients can explore the ‘Stans’ on Saga’s new Kazakhstan and Kyrgyzstan tour of Central Asian cities, mountains, canyons and historic sites
– including a mausoleum dedicated to a tragic lover.
Guests on the 10-night tour will learn about the culture and customs of
the region while getting a taste of traditional life and the cities of Almaty, Karakol, Bishkek and Shymkent. Excursions include the Charyn Canyon, the Ala-Archa National Park and Issyk- Kul Lake, the second largest mountain lake in the world after Lake Titicaca in South America.
At the Kazakh ethno village, guests are greeted by a traditional ‘Shashu’ ritual, visit a yurt and enjoy a theatrical performance, while Almaty offers the Green Bazaar market, a memorial park for 28 soldiers who died defending Moscow from the Nazi invasion, the Ascension Cathedral, built entirely from wood without nails and a cable car ride with views of the city.
The red sandstone canyon of the Charyn River is explored by Jeep
on the way to Karakol, home to the Dungan Mosque and a distinctive Orthodox church, where there will be a demonstration of traditional eagle hunting.
Other highlights include the intricately patterned Aisha-bib and Bib Khanum mausoleums, commemorating the tragic story of Aisha who, prohibited from marrying her lover Shaikh Mahmud, rode out to find him, only to die from a snake bite before they met.
Clients will also tour Shymkent city, with its Archaeological Museum, market and museum charting Soviet repression before independence with a visit to the ancient site of the Oasis of Otrar and the mausoleums of the 12th century Sufi master Khoja Ahmed Yasawi and his teacher, Arystan Baba.
Price starts from £2,299 per person for 10 nights with various departures dates from Heathrow including 22nd August, 5th and 26th September, 2020 and 15th and 29th May, 2021.
Price includes VIP door-to-door chauffeur service, return flights, airport taxes, full board accommodation, porterage and tour manager.
The journey to the Kyrgyzstan capital Bishkek will feature the open-air Ethnographic Museum of Cholpon- Ata and rocks carved with scenes of hunting, rituals and animals, dating from 500 BC, and the stay in the city will include a hike through the Ala- Archa National Park.
MARCH 2020


North America tours
with so much more included...
Saga’s escorted tours of Canada and the USA offer incredible adventures, unforgettable encounters and value for money that’s hard to beat.
Every long-haul tour includes...
• VIP door-to-door travel service • Optional travel insurance
• Return flights and transfers
• Excursions
• Saga tour guide • Multiple meals • Visas if required and more!
Book online at sagaagents.co.uk or call free 0800 021 8021
Optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch, and additional cancellation rights, or a price reduction if not required. Cover is subject to medical questions, ask for details. Saga’s holidays and cruises are exclusively for the over 50s, but a travel companion can be 40+. NTA-TW5958


ESCORTED TOURS
Newmarket Holidays – Where stories begin
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on customer experiences, reflected
in the branding “Where stories begin”. Newmarket’s aim is to help customers gain the most treasured and memor- able holiday, whichever places they visit and whatever sights, scents and tastes they experience. Customers should return enriched and rewarded, with memories they really can’t wait to share with others.
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Trains of the Dolomites and Indian Rail Journeys have joined the long- standing customer favourite, Scottish Highland Railways.
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For those seeking a holiday that goes beyond the well-known sights and well-trodden paths, Newmarket now offers the chance to experience the cultures and traditions of some of the world’s most fascinating destinations -
Discover the Colours of Sri Lanka, Peru, Ecuador and the Galápagos Islands; Kenya Grand Safari; Classic Vietnam, Cambodia and Laos, and many more carefully crafted itineraries.
Newmarket’s widest-ever collection still offers traditional customer favourites such as Elvis Presley’s Memphis; New Orleans & Nashville; India – Tigers & the Taj Mahal; Hidden Portugal, Prague, Budapest & Vienna and Classic South Africa.
There really is an escorted holiday experience for everyone with Newmarket Holidays.
www.newmarketholidays.co.uk/ agents
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Holidays’ 2020–2022 Collection features 36 new holidays to choose from.
The collection focuses on the 50 plus market, which is extremely important to Newmarket’s brand. It is a powerful sector to be in, with more than 23 million people aged over 50 in the UK, accounting for more than a third of the population. This demographic also has the highest level of disposable income, offering fantastic potential to those brands who get it right.
The numbers booking escorted tours and cruises in this sector are swelling. It is a highly competitive market, reflected by increasing demand
and growth. For Newmarket, the challenge has been to focus on the right opportunities: no two escorted tours are the same. For example, the introduction of small group tours has appealed to a new customer base that wouldn’t traditionally look to travel on a tour of 40. Newmarket also has a growing number of rail-based escorted tours, appealing to customers looking to tour, but not by coach. These are just two examples of how it is possible to appeal to a wider customer base, without abandoning your core product.
Choice comes in destinations
offered, as well as how the tours are planned, with increased flexibility of duration, hotels and excursions, plus a heightened sense of adventure, nature and exploration.
Different tours offer different travel experiences: clients can stay in a Historic Parador of Hidden Spain or discover the real Croatia from a private yacht on MS Mendula; experience Mother Nature in all her glory as they search for the Northern Lights on Iceland – Reykjavik & The Northern Lights; explore Costa Rica – Nature’s Paradise; or take in the awe-inspiring sight of Halong Bay on Timeless Vietnam.
Or travel in a different way on a carefully selected vintage and scenic railway tour: A Five-Star Alaska Cruise
MARCH 2020


47 27Gold★15Silver★5Bronze Why Newmarket Holidays?
Flexible flight arrangements from local airports with upgrades available
Quality hotels and itineraries all with Tour managers
Market leading value with price parity
Optional and Included excursions to choose from
Tour only options, build your own client’s holiday!
Single traveller? We’ve got your clients cared for
More commission for you– earn on the total sales price!
Fully bookable agent website, with online brochure, posters and videos
Free your inner selves – complete our online training and get 15% off your own holiday!
Large nationwide field sales team to help with training, events and queries!
Order your brochures at www.tradegate.co.uk Visit www.newmarketholidays.co.uk/agents-login
or call us on 0330 160 7999
Travel Matters FP Mar 2020 - 20 FEB.indd 1 05/03/2020 15:44
LOW DEPOSITS


NEWS
New campaign
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Cruise and Maritime Voyages
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has launched a new agent incentive to celebrate the re
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© Ian Georgeson
© Ian Georgeson
Edinburgh Airport celebrated the inaugural flight of Transavia’s new service between Edinburgh and Rotterdam, with the Merchiston Senior Pipe Band welcoming passengers to Scotland.
The service will initially operate on Thursdays and Sundays on a Boeing 737-800. In April, it will then go to 4x times weekly (Mondays, Thursdays, Fridays, Sundays).
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launch of our Summer 2021 season, including the Maiden Season of our new flagship Amy Johnson, we are offering our travel trade partners the chance to win 21 amazing prices. The star prize is an Apple Watch Series 3. We have recently announced 166 cruises in
our Summer 2021 season programme so there are plenty of chances to win.” In addition to the Apple Watch, other prizes include:
5 x Personalised Chili’s Bottle; 5 x Meal & Wine for 2 at Prezzo;
5 x Eden Mill Gin Box; 5 x £20 Amazon Vouchers.
For a chance to win, agents should register their 2021 CMV cruise bookings via email to [email protected] and include your name, ABTA number and the booking reference.
Twenty-one winners will be selected at random and the results will be announced on CMV’s Trade Facebook Group Page. Lisa Jacobs continued: “We know CMV agents like early bookings as 80% of our cabins are confirmed for this year. The addition of Amy Johnson provides the trade with a wider range of ships, itineraries and UK & Ireland departure ports.” The competition runs until 31st March 2020.
Lisa Jacobs, CMV’s Sales Director co
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To celebrate the launch of the new Munich route, Lufthansa and Newcastle Airport hosted a two-night fam trip to Munich for local agents, on board the inaugural flight.
MARCH 2020


Britain’s leading independent cruise line presents
Summer 2021 Cruise Collection
• Our biggest ever program dedicated to the British cruise market
• Four ships sailing from 12 UK & Ireland ports
• The ex-UK No Fly Cruise Specialists - 166 worldwide cruising holidays
• New for 2021 - Cruises from Harwich & Plymouth
• Buy One Get One Free offers on every cruise - Book by 31 May 2020
• Half Price Singles with over 400 single cabins across the fleet
• Unbeatable Group Deals -
Save an extra 5% plus Free Places
• Two Multi-Generational cruises - children from just £99pp
Magellan Aintree Festival
The first ever Flotel ship in Liverpool to support the UK’s Premier Horse Racing Event
CMV Fleet Parade & Rotterdam Regatta –
28th August 2021
Our entire seven ship fleet will transit in a special convoy as part of a unique maritime celebration of traditional cruise ships and Cruise Port Rotterdam’s
25th Anniversary
12.5% Enhanced Basic Commission* • Promotional support • No direct booking discounts
Amy Johnson
Columbus
Marco Polo
Magellan
Order your new 2021 brochures now
Norwegian Fjords - Baltic Cities - British Isles - Iceland - Northern Lights - Canary Islands & Madeira - Scottish Isles - River Seine - Spain & Portugal - Greenland
Book online at: www.cruiseandmaritime.com Call: 0844 414 6161 Agency Sales: 0844 414 6140 Brochures: www.trade-gate.co.uk
*
Subject to availability. Book by 31st May 2020. Terms & conditions apply. Applies to sales achieved over £5k for 2020/21.Offered for sale in the UK by South Quay
Travel & Leisure Ltd trading as Cruise & Maritime Voyages. Calls cost 5p per minute plus your telephone comany’s access charge. ABTA V9945. 5809
HIGHLY COMMENDED
FAVOURITE SPECIALIST CRUISE LINE


NEWS
DARREN PHILLIPS
THE CANNY LAD
Hope you are all well! This month, I thought I would put on my business hat and let you know that I am doing some training and agent promotional visits for Caesars Bluewaters Dubai, QE2 Dubai and the Ajman Tourist Board.
For those of you who are not familiar with Ajman, it is just 17Km, (a 30 minute drive) north from Dubai International Airport. With Emirates’ 20 daily flights from the UK, it is easy to get there. Even though it is the smallest of the seven Emirates, it has loads to offer, with the same sunshine, beaches and clear blue sea.
Clients still have great access to Dubai’s amazing shopping malls, architecture and vibrancy as all Ajman hotels offer courtesy transport to and from Dubai. Ajman has a great mix
of five-star and four-star hotels too, mainly located around the corniche, with the exception of the Oberoi Beach Resort which is in Al Zorah, just across the Ajman creek. It is nestled within 247 acres of lagoons, lush green
mangroves and a protected forest... yes a forest in the UAE! Ajman really is well worth a visit.
Caesars Bluewaters in Dubai is the only non gaming hotel in the Caesars group. It is set on a spectacular island connected to JBR by a walkway and is a resort in itself. The island has its own shopping mall, celebrity restaurants and entertainment areas as well as
a private beach club with views out
to the Arabian gulf. The location is stunning and with a great range of accommodation types on offer, from incredible suites to family apartments and resorts, it has something to suit all your customers.
Darren
QE2 Dubai is docked permanently in Dubai and is the region’s first floating hotel, dining and events destination.
With a history spanning 50 years, it is a very unique and niche product for any clients wanting a stay in Dubai with a maritime connection or maybe they have sailed on her across the Atlantic and want to reminisce - it really is something else!
Thanks for reading!
TUI rejoins SPAA
After a 10 year absence,
TUI UK & Ireland has rejoined the SPAA.
Joanne Dooey, President of the SPAA, commented: “The travel sector has faced a particularly turbulent time
in the past 24 months and we firmly believe that the best approach to addressing these challenges is for the industry to come together with one voice.
“TUI is a household name in Scotland and has built a tremendous amount of knowledge and experience over many years. I believe the company and its employees will make an exceptional contribution to the SPAA.
“Although the industry has faced some testing times, there have been many successes too.
“We’re now seeing something of a resurgence, with consumers returning to High Street travel agents because they seek the security and comfort
of experienced travel advisors to look after their travel arrangements.”
TUI Retail Director Belinda Vazquez said: “We’re really
excited to once again
be a member of SPAA.
We already work closely with our key Scottish travel agent partners and hope that we
can develop these relationships further and work with other members to support the Scottish travel marketplace.
“Our membership will also allow us to develop a stronger relationship between SPAA and our TUI Retail network. We’re looking forward to the opportunities this will bring for all parties.”
MARCH 2020


C M Y CM MY CY MY K
NEWS
Lynsey Jones from Balkan Holidays and Newcastle International Airport's Katie Greenacre visited travel agents in the North East to deliver a free lunch. Agencies included Dawson & Sanderson, Tates Travel, Westoe Travel, Tui and Hays Travel.
PRINT_2327_TravelMatters_190x120_Q120.pdf 1 24/02/2020 15:36
Wake up and smell the flowers
Amsterdam mini cruise from
£127pp
Book using code MCEUK
dfds.com/agents
Book & travel by 9 May 2020
Global Travel Group announces conference venue
Global Travel Group will host its annual conference this year at the Caesars Bluewaters Hotel, Dubai, with a ‘Navigating the future’ theme running across the event.
Over 200 Global Travel Group members and supplier partners will have the opportunity to meet and network, with the programme featuring presentations, panels, Q&A and speed dating sessions. The conference will take place from 7th – 11th May, 2020.
WHAT DID ET’S MOTHER SAY TO HIM WHEN HE GOT HOME?
WHERE ON EARTH HAVE YOU BEEN?
MARCH 2020
59






IRENE HAYS
OF
Irene Hays came to worldwide attention when she and her husband John, co-owners of Hays Travel, already the largest independent travel agent in the UK, rescued the entire Thomas Cook retail estate - and 2,500 jobs
- in October 2019. Less well known was that Irene had also had a formidable career in public service, holding senior posts in local and national government.
She has been CEO of two UK metropolitan authorities and as both a Director General and Permanent Secretary, she advised Ministers and Secretaries of State in Whitehall.
She has served on a number of governing bodies, including the boards of Sport England, the Football Foundation and the BBC and led a number of high-profile reviews for English Heritage, the Falkland Islands Government and the 2012 Olympic Games among others.
Irene was awarded a CBE in 2008. Now as chair of Hays Travel, she is very much hands on in the current job of overseeing the rapid expansion of the family business, which had sales last year of over £1 billion and currently employs around 5,000 people in some 700 shops around the UK and in its Sunderland head office.
Irene has always supported business start- up and business growth and was recently awarded a Lifetime Achievement Award for Services to Business in North East England. This helps in providing service and support
to the successful Hays Independence Group and Hays Franchisees. She says, “I love watching our individuals and businesses grow and develop, it’s a real privilege watching the talented people with great ideas and a great work ethic.”
She was instrumental in the Thomas Cook negotiations last year and was described in The Times newspaper by the official liquidator, as ‘top notch’.
JOINT OWNER AND CHAIR OF HAYS TRAVEL, REVEALS HER
SECRETS SUCCESS
Here she describes her ‘secrets of success’:
I don’t think there is a secret to success – it is mainly hard work, passion and keeping your eye on the ball so that eventually you reach your goals. It’s also about
recognising that nobody on their own is as good as all of us. Having fantastic people around you who work as a team for a shared aim can achieve miracles.
Whether in local government or in the travel industry, I’ve always strived to be clear about what the end game is and what part every member of the team can play. Communicating this is essential and ensuring everyone knows - as the late great Alf Ramsey said: ‘every kick of the ball counts’.
So you have to create something of real value that others will want to buy into, believe in it yourself and apply energy and innovation.
I’ve always worked in jobs and projects that improve the lives of others – if making money is your only driver you might always feel short-changed. In Hays Travel, John and I have always supported young people through our apprenticeship scheme and the Hays Travel Foundation and we encourage all our people to support the communities where they are.
I think trust is one of the most important factors in success. If you are true to yourself – authentic and transparent – you will win the trust and respect you need to achieve your business goals.
Finally, focus on the positive. There is always something good to celebrate if you look for it. Even when you get bad news or are knocked-back, remember to look for the silver lining and the learning because that’s what will make you stronger for the next challenge which comes along.
MARCH 2020


WONDER
IS A PLACE
YOU REACH FASTER BY TAKING THE SCENIC ROUTE
At Fred. Olsen, our ships are smaller and our knowledge
of the world’s most beautiful sea routes is unparalleled.
We take our guests via the hidden gems that lie between our major destinations. Through the Corinth Canal in Greece, for example, or the UNESCO-listed Norwegian fjords. Because with us, it’s not just about the destination, it’s about the journey.
Fred. Olsen, small ships for a big world.
NEW! Worldwide itineraries just launched for 2021-2022. Call Trade Support on 01473 746164, or visit your dedicated agent website at fredolsencruises.com/agent


T
THE SPAA 90TH ANNUAL DINNER
MARCH 2020


MARCH 2020
65


NEWS
Loganair safeguards 16
regional services
Following the sad demise of Flybe, Loganair has announced that it will take over 16 former Flybe routes in order to safeguard UK regional connectivity.
The airline will be adding nearly 400 new flights each week and has opened a special recruitment line for former Flybe employees seeking to continue their aviation careers with Loganair.
The 16 routes – from existing Loganair base airports at Aberdeen, Edinburgh, Glasgow, Inverness and Newcastle – will be launched progressively over the next four months.
IATA requests
suspension of slot rules
The International Air Transport Association (IATA) has asked aviation regulators worldwide to suspend the rules governing use of airport slots for the 2020 season, due to the impact of COVID-19 (the Coronavirus).
Around 43% of all passengers depart from over 200 slot coordinated airports worldwide. The current rules for slot allocation mean that airlines must operate at least 80% of their allocated slots and failure to do so means the airline loses its right to the slot the next equivalent season.
The COVID-19 crisis is having a severe impact on air traffic, with airlines experiencing serious declines
in demand including: a carrier experiencing a 26% reduction across their entire operation in comparison
to last year; a hub carrier reporting bookings to Italy down 108% as bookings collapse to zero and refunds grow; many carriers reporting 50% no-shows across several markets; future bookings softening and carriers are reacting with measures such as crew being given unpaid leave, freezing of pay increase and planes being grounded. It is currently estimated that global revenue losses for passenger business will be between $63 billion and $113 billion.
Suspending the requirement for the entire season would mean that airlines can respond to market conditions with appropriate capacity levels, avoiding any need to run empty services in order to maintain slots and aircraft can be reallocated to other routes or parked.
Extra commission from
Holland America Line
Holland America Line is offering agents an extra 4% commission on any 2020 bookings made during March until the end of April.
The cruise line has also launched its new ‘Pack These Values’ campaign, offering customers free cruise gratuities, reduced 3rd/4th and kids fares, free onboard spending money of up to $300 per suite on suite bookings and low deposits from £99 per person on select 2020 cruises.
The promotion is backed by a brand new ‘Book with Confidence’ message to help agents sell 2020 cruises. Wendy Lahmich, Director of Sales comments: “‘Book with Confidence’ enables guests to make new bookings for 2020 cruises throughout March until 30th April with absolute confidence, since if they have to cancel for any reason, they will receive a Future Cruise Credit in the amount of their deposit and any cancellation fees, up to 30 days before departure.”
WHAT DO YOU MEAN I’M NOT A BEAR?
I HAVE ALL THE KOALAFICATIONS!
MARCH 2020


YUKON + DENALI HOLIDAYS Gold Country, Denali & Glacier Bay
Your clients will combine the “must-see” sights of Denali National Park and Alaska’s glacial-clad shores with the seldom seen wonders of the Yukon, including the historic White Pass and Yukon Route Railroad and colourful Dawson City. Plus the expertise of a professional HAL journey host to enhance their overland adventures.
EVERY YUKON + DENALI HOLIDAY INCLUDES
• An elegant 3, 4 or 7-night cruise including dining, activities and evening entertainment.
• A full day of scenic cruising in Glacier Bay National Park~.
• All transportation by luxury motorcoach, rail and cruise ship, as well as in-country flights to Fairbanks, Dawson City, Whitehorse and Vancouver.
• International flights from and to the UK.
• A professional journey host on the land portion of the holiday.
• Premier overnight accommodations at McKinley Chalet Resort (Denali) & Westmark Hotels (room only).
• Comprehensive Tundra Wilderness Tour to the heart of Denali National Park.
• Visit www.hollandamerica.com for details of our Great Land Optional Dining plan -
choose from a full board plan or a breakfast only plan which is available for purchase on land (cruise is full board).
~Y3 does not include Glacier Bay when taking cruise first option
PACK THESE VALUES!
Get savings & more
2 Mar-30 Apr 2020
Book select 2020 cruises and your clients receive these valuable offers:
This incredible holiday includes the highlights of Alaska, with three nights at Denali National Park and a 3 or 4 night Alaska cruise, a scenic train journey across the White Pass and Yukon railroad in a vintage parlour car and an overnight stay in the old boardwalk town of Skagway.
Day 1 – UK/Anchorage
Fly to Anchorage (this may not be a direct flight) for an overnight stay in the bustling downtown district.
Day 2 – Anchorage/Denali
Luxurious domed railcars will enchant you on your way to Denali for your 3-night stay at the McKinley Chalets.
Day 3 – Denali Tundra Wilderness Tour
Explore a few of the miles of parkland on a guided Tundra Wilderness tour, watching for wildlife.
Day 4 – Denali at Leisure
Heli-hike, golf or explore the park via jeep or covered wagon on an optional tour.
Day 5 – Denali/Fairbanks
Travel by motorcoach to Fairbanks, originally a trading post for miners, where you’ll pan for gold on Gold Dredge 8.
Day 6 – Fairbanks/Dawson
Take a short flight to Dawson City – where the Gold Rush began - for a two night stay.
Day 7 – Dawson City
Enjoy an included Yukon Paddle Wheeler cruise on Klondike Spirit then choose from optional tours... Perhaps visit Diamond Tooth Gertie’s Gambling Hall, or tour out to the wilderness of Tombstone Park.
Day 8 – Dawson/Whitehorse
Motorcoach to Whitehorse, capital of the Yukon.
Day 9 – Whitehorse/Skagway
Ride in the historic parlour cars of the narrow gauge White Pass & Yukon railroad with spectacular scenery.
Day 10 – Skagway
Fabled gateway to the Klondike gold fields, Skagway’s wooden boardwalks and saloons are carefully restored to their original state – so wander around this living museum.
Day 11 – Skagway/Cruise
• •
• •
Free gratuities
Free Onboard Spending Money (up to US$200) for Suites
Book ocean view and above by 22/3 to receive extra $200 per stateroom onboard spend
Deposits from £99pp
Y3L – YUKON + TRIPLE DENALI HOLIDAY – 14 NIGHTS
1 Night: Anchorage, Fairbanks & Whitehorse 2 Nights: Dawson & Skagway
3 Nights: Denali with Tundra Wilderness
Included: Gold Dredge 8, Klondike Spirit Yukon River Cruise
McKinley Domed railcar Anchorage/Denali; historic White Pass & Yukon rail
3 or 4-night Inside Passage Cruise
Y3 - DEPARTURE DATES 2020
Koningsdam Y3L:23*,30May;6,13,20,27Jun;4,11,18,25Jul;1,8,15,22Aug Y3C:29May;5,12,19,26Jun;3,10,17,24,31Jul;7,14,21,28Aug Volendam Y3L:20,27May;3,10,17,24Jun;1,8,15,22,29Jul;5,12,19Aug Y3C:26May;2,9,16,23,30Jun;7,14,21,28Jul;4,11,18,25Aug
LEAD IN FARES (INCLUDING AIR FROM GLASGOW)
Accommodation Fares from pp
Interior Stateroom £3,229
Ocean-view Stateroom £3,349
Verandah Stateroom £3,389
Vista Suite £3,619
Signature Suite £3,929
Board your comfortable Holland America Line ship and set sail southwards.
Day 12 – Cruising Glacier Bay
Glide through sparkling fjords and watch for marine life as you listen to fascinating commentary on the bay and its ice-age glaciers.
Day 13 – Ketchikan
Visit the world’s largest collection of Totem poles or take float plane ride to the spectacular Misty Fjords.
Day 14 – Cruising Inside Passage
Forested slopes and fishing villages on either side of you make this day one of relaxing wonder.
Day 15 – Vancouver/UK
Disembark and transfer to the airport for your flight to the UK.
Day 16 – Arrive UK
Y3 can be taken in reverse cruise first, then tour (Y3C).
Lead in fare is based on date marked * and includes scheduled air from London, transfers and touring itinerary as shown. Regional flights may be available at a supplement.
EXCLUSIVE TO HOLLAND AMERICA LINE


ALASKA INSIDE PASSAGE CRUISES
Your clients will visit the quaint towns along the Inside Passage and take a front row seat at Glacier Bay National Park on this quintessential Alaska cruise.
They may relax, and enjoy lunch alfresco on their private verandah. Pause between bites to watch for whales, eagles, barking seals and other wildlife coming for a visit. In Juneau they may take a helicopter ride to an immense icefield, in Skagway, stroll along the same wooden boardwalks as did the Klondike gold prospectors. In Ketchikan see a park full of First Nation totem poles.
All enjoyed from the comfort of their Holland America Line ship. They will realise just why We Are Alaska.
Our first Pinnacle-class Koningsdam will sail Alaska for the very first time between May and September 2020, offering 70% accommodations featuring a spacious verandah. Dining venues range from the elegant two-tier dining room to more intimate culinary experiences at Rudi’s Sel de Mer, the Pinnacle Grill or the Pan Asian Tamarind, draught lager and continental snacks at the Grand Dutch Café, and more informal fare at the Lido Marketplace, Italian style Canaletto and the casual New York Pizza & Deli. At Music Walk, guests may enjoy the best in live music including classical strings, 50 years of chart hits at Billboard Onboard and BB Kings Blues at Music Walk, plus a new venue, the “Rock Room”, courtesy of a partnership with Rolling Stone Magazine.
WHAT’S INCLUDED
• Scheduled flights between London and Vancouver (regional supplements apply).
• One night pre-cruise hotel accommodation in Vancouver (room only).
• Transfers airport-hotel, hotel-ship, ship-airport.
• 7-night cruise, full board basis.
PACK THESE VALUES!
Get savings & more
2 Mar-30 Apr 2020
Book select 2020 cruises and your clients receive these valuable offers:
• Free gratuities
• Free Onboard Spending Money (up to US$200) for Suites
• Book ocean view and above by 22/3 to receive extra $200 per stateroom onboard spend
• Deposits from £99pp
ALASKA INSIDE PASSAGE FLY/CRUISE – 8-NIGHTS
ROUNDTRIP VANCOUVER
DEPARTS: (Koningsdam): 2020: May 1*, 8, 15, 22, 29; Jun 5, 12, 19, 26;
Jul 3, 10, 17, 24, 31; Aug 7, 14, 21, 28; Sep 4, 11, 18
(Volendam): 2020: Apr 28; May 5, 12, 19, 26; Jun 2, 9, 16, 23; 30; Jul 7, 14, 21, 28; Aug 4 11, 18, 25; Sep 1, 8, 15, 22
VISITS: Inside Passage cruising, Juneau (Alaska), Skagway, full day cruising Glacier Bay National Park, Ketchikan, Inside Passage cruising.
Lead in fare is based on date marked * and includes scheduled air from London, transfers and itinerary as shown. Regional flights may be available at a supplement.
LEAD IN FARES (INCLUDING AIR FROM GLASGOW)
Accommodation Fares from pp
Interior Stateroom £1,619
Ocean-view Stateroom £1,809
Verandah Stateroom £1,849
Vista Suite £2,159
Signature Suite £2,999
SALES CONTACTS
Reservations Online POLAR Online: via www.hollandamerica.co.uk and click on partnerships Reservations by phone: 0344 338 8600
Contact the Sales Team: 0344 338 8604
or email [email protected]
TERMS & CONDITIONS (PACK THESE VALUES)
*All lead prices are cruise only or fly/cruise (from Glasgow or Edinburgh airports) per person sharing a twin stateroom in GBP Sterling on select 2020 departures. Please ask for more regional air fares. Fares and Pack these Values offer is based on Promo(s) NG. Offers are available for new bookings only, apply only to the cruise portion of Alaska Land+Sea Journeys, are not combinable with any other discounts, and are not transferable or refundable. Free/Prepaid gratuities (hotel service charges): HAL pre-pays room gratuities on behalf of guests. Gratuities for bar, dining room wine accounts, or spa/salon services not included. Reduced Deposit is valid for new bookings only. Bookings made on voyages requiring immediate final payment are not eligible for a reduced deposit. Reduced deposit amount is £99 pp for holidays 7-10 nights and is £199 pp for holidays 11-14 nights. Onboard Spending Money (OBS) is in U.S$ and is non-refundable, non-transferable, not for cash value, expires at the end of that cruise, and may not be used in the casino. Guests booking suites receive US$100 pp OBS for cruises 7-13 Days. Offers end 30 April 2020. Ships’ Registry: The Netherlands.
+ Book with Confidence: visit hollandamerica.com/bookwithconfidence and fill out the form at least 30 days before the first date of the cruise. Allow up to 2 weeks for processing. Canx fee must be used towards another cruise within 12 months from the date it becomes available in your account. Value of cancellation fee and this offffer is non-transferrable, is not redeemable for cash, and has no cash value. Cannot be combined with any other offers. Offer may be modified or withdrawn without prior notice. ^4% bonus commission available on all 2020 cruises booked at gross retail fares (excluding Grand Voyages,
Xmas & NY itineraries & net fares) from 2/3/20 until 30/4/20. Promo will be loaded into HAL’s POLAR online booking tool, and the extra 4% automatically added against your retail PID.
Book your clients’ 2020+ cruise by 30/4/20 and if they cancel+ they’ll receive a Future Cruise Credit in the amount of the deposit and any cancellation fees up to 30 days before departure.