Views & Landscapes
Lough Tay, Co. Wicklow
For more information and itinerary inspiration visit trade.ireland.com
Discover the wonders of Iceland
With so much to see
The very ‘best time to visit’ Iceland depends on what you want to do and see, with options ranging from black sand beaches to ice-blue glaciers and multicoloured northern lights, or simply kicking it with the locals in swimming pools, bars and concert halls.
You can experience a lot on a short stay, but be warned: once you arrive, you might not want to leave. There’s something unique to see in every season, so let’s go through them.
In spring, white turns to green
Nature gets a boost in spring when snow melts and the landscapes turn green. Easter falls in spring and there are a lot of celebrations around that time. Puffins arrive to nest in Iceland from mid-April until August. Whales have a similar schedule, visiting from around April
to September. There’s a lively energy throughout the country as the days are getting longer and anticipation for summer is in the air.
The magical midnight sun
Summers in Iceland are glorious and this is the
most popular time to visit. To get the ultimate Iceland experience head out in nature for a walk under the midnight sun. There’s a fantastic range of festivals as well as endless opportunities to explore the gorgeous countryside. Visit the highlands or drive the 822-mile Ring Road and see the entire island. Each region
has its distinctive features and is more beautiful than the next.
You’ll fall for us
With autumn comes darker nights and a burst of beautiful colours. Northern lights start to become visible as we head into winter. The annual sheep round-up known as réttir is held around the country in September. It gives great insight into rural life, and even city kids partake in the festivities. It also gives great insight into the importance of Iceland’s iconic woollen sweater, the lopapeysa. Fall festivals include Reykjavík’s jazz, film and Iceland noir events, but the biggest is the Iceland Airwaves live music festival. It takes place in November with a guaranteed eclectic mix of local and international artists – this is the one you shouldn’t miss!
Our winter wonderland
If you’re dreaming of seeing the northern lights, winter is the time to visit. You need dark, clear skies to spot them, so October to March is ideal. There’s
a great variety of fun, icy activities to do during the winter months, including snowmobiling on a glacier, skiing and snowboarding, and snowshoe walks across frozen lakes. If your dream is to visit an ice cave, plan to do that between November and March.
Many people visit over Christmas and New Year, drawn by Reykjavík’s fairy-light appeal and cosiness overload. Fireworks are lit throughout the capital on New Year’s Eve and it’s truly a sight to see.
Iceland is home to some of the largest glaciers in Europe and has some of the world’s most active volcanoes –
so the landscape is truly unique. All year round, it’s easy to tap into what makes this place special. There’s simply no bad time to visit.
Enjoy the journey as much as the destination
icelandairacademy.com
Iceland is just around the corner
When flying Icelandair you enjoy a comfortable experience to your destination. 10kg handbag, 23kg checked luggage*, inflight entertainment, more legroom, refreshments and more included. * Based on Economy Standard
Travel Matters speaks to
CAMERON BENGERT
Head of Operations
Clyde Travel Management
Tell us how the domestic and international business/commercial travel market has performed post covid.
By the time travel restrictions were finally lifted in early 2022, it seemed that people were eager to meet face- to-face once again. The result was a sudden increase in demand. Recovery will vary by industry, but overall, demand for business travel has returned and stabilized at a new normal.
Is there the confidence for companies to allow their staff to travel again?
Absolutely. After a prolonged period of testing how to run a company entirely remotely, it has become evident that there is a strong desire for richer collaboration and relationship- building that can only be achieved through physical human interaction. With the stabilization of travel restrictions, companies have gained confidence in allowing their employees to make travel arrangements once again. In the maritime and offshore energy industries, our customers are now able to return to more consistent operations with crews being able to travel more freely once again.
Are companies looking to send their staff to overseas conferences, exhibitions, meetings etc?
With advancements in technology, it has never been
easier to connect and collaborate with people from all over the world, but the need for physical human interaction remains crucial. Hybrid and remote working has provided companies with opportunities to offer flexibility and recruit skilled workers from outside their physical locations. Teams regularly communicate through virtual calls but recognize the importance of coming together to build relationships with customers and suppliers, tackle complex problems, and network at industry conferences.
Clyde is in the process of opening a Groups department in Sweden in response to strong demand for meetings, conferences and exhibitions.
Have clients’ attitudes to travel changed?
I believe that clients are now seeking purpose in their travel more than ever before the pandemic. Instead of travelling as a routine for a weekly meeting, people want to make the most of their investment in time and money spent away from home. They are now combining meetings with other networking opportunities with customers and suppliers to ensure that their travel has a greater value.
Do clients now have different expectations of you and the services you provide to them?
The Covid-19 pandemic has changed our clients’ expectations and as travel experts, we have taken it upon ourselves to ensure that they are well-informed of all country entry requirements. This includes information on passport, visa, and Covid-19 or other health requirements.
Our clients in the shipping and energy industries rely
on us to advise them on the necessary requirements
for successful crew changes. At Clyde, we prioritize our clients’ needs and to ensure that our customers have the information they need before they travel, we provide a live- link of entry requirements for every ticket we book.
Have you implemented any other staff working changes/policies?
Our company has implemented a hybrid working model, which allows our employees to work from home for two days per week while working in the office for the remaining three days. We have found that having the flexibility to work from home, coupled with adequate time in the office for collaboration, works well for us at the moment.
What would you say are the biggest challenges you currently face?
In 2023, there are signs that airlines will be driving NDC adoption for business travel. The technology used to access NDC content must be highly serviceable and developed in-depth as business travel plans can change or be cancelled last minute.
NDC provides new opportunities to personalise content and book ancillary services for customers and Clyde has invested in proprietary technology over the last several years to connect directly with airlines and take advantage of these long-term opportunities. However, in the short- term, there will be technological challenges for both TMCs and airlines as the market shifts towards NDC.
Are you confident for the future?
I am not just confident, but also excited about the future of our industry. It brings me great joy to see the new recruits and apprentices who are bringing fresh energy and ideas to our business. I feel responsible for creating an exciting and memorable experience for the next generation of travel professionals entering the industry.
54
MAY 2023
IHURU
Be here. Be you.
Diver’s Paradise in North Male Atoll Begins New Chapter as Dhawa Ihuru
BOOK WITH YOUR PREFERRED TOUR OPERATOR
Dhawa, a brand by Banyan Tree Group enters the Maldives with an idyllic island retreat set on the North Malé Atoll. The all-villa Dhawa Ihuru, just a 20 minute speedboat ride from Male Airport, invites sun- seekers and marine life enthusiasts to explore its new dining and leisure offerings as the property unveils new facilities following a rebrand from Angsana Ihuru.
An island retreat with azure waters boasting world class diving,
a spectacular sweep of powder-white beach, breathtaking
sunset panoramas, several All Inclusive options and a relaxed atmosphere, the reasons for staying at Dhawa Ihuru are crystal-clear.
NEWS
NEW LUXURY SLEEPER TRAIN PACKAGE FROM FRED. HOLIDAYS RAIL JOURNEYS
The brand new luxury sleeper train, Le Grand Tour France, will launch this October, accommodating just 36 passengers and featuring immersive shows and gourmet dining created by France’s only three Michelin starred chef.
Fred. Holidays Rail Journeys is giving customers the chance to be one of the first to experience a luxury journey on board with the launch of two brand new packages.
A three-night package is available, with a two-night stay in Paris and an overnight journey round trip from Paris on Le Grand Tour, including excursions to wine houses, Les Hospices de Beaune and Reims as well as wine tastings in Burgundy and Champagne.
Departures include October, November and December 2023 with prices starting from £2,499 per person including return travel from the UK on Eurostar, two nights in a four-star hotel in Paris, the journey on Le Grand Tour with all meals and wine with lunch and dinner, excursions and overseas transfers.
Alternatively an eight-night package is also available, combining a river cruise along the Seine with an overnight journey on Le Grand Tour. A seven-night cruise aboard Amadeus Diamond, round trip from Paris, includes calls in Conflans, Rouen, Le Havre, Caudebec-en-Caux, Les Andelys and Mantes La Jolie.
Guests are then transferred to the train station for an overnight journey round trip from Paris on Le Grand Tour, with the wine house excursions and wine tastings. Departing 25th October 2023, prices start from £3,899 per person.
Fred. Holidays can also offer a flight-inclusive package with return flights from regional airports and an additional overnight stay in Paris on the last day for the same price.
AIR ASTANA RELAUNCHES
STOPOVER PROGRAMME
Air Astana has relaunched its stopover programme, allowing passengers travelling to India, China,
Korea and Thailand, as well as other destinations in Kazakhstan, the chance to explore Almaty or Astana for just £17, when connecting through Kazakhstan for 10 hours or more.
Passengers connecting for a minimum of 10 hours through Almaty or Astana can reserve one night’s accommodation and breakfast, allowing them to explore the destination either independently or on a guided tour for approximately £30 in either city.
Hotels on offer in the programme include: Holiday Inn, Kazzhol, Shera Park Inn, Hotel Almaty, Hotel Kazakhstan in Almaty. Park Inn and Wyndham Garden in Astana.
A round-trip transfer to the airport is also included in
the cost and passengers simply need to book these arrangements online, a minimum of 4 days (96 hours) prior to their arrival and submit their ticket reservation number and hotel selection. Upon completion of the booking process, a confirmation voucher will be sent to their email address.
Richard Ledger, Senior Regional Manager at Air Astana said: “We know that long-haul travel can be tiring and that time spent inside an airport for extended periods of time can add a certain level of stress for passengers who seek fresh air and many would prefer to briefly experience
new destinations.
“This revived programme is ideal for such passengers, who would prefer to stretch their legs, explore beyond the airport and importantly, take time to sleep in a comfortable bed rather than an airport lounge.
“Pre-pandemic, it was an incredibly popular scheme and more than 23,000 customers from across the network used the programme in 2019. We look forward to welcoming new and returning visitors to Kazakhstan.”
56
MAY 2023
ISLAND HUES AND MEDITERRANEAN BLUES
Pristine beaches and medieval castles. Cascading hilltop towns filled with sun-bleached and pastel-colored homes. Electric nights in Ibiza and Mykonos and summer evenings sipping Tuscan wine.
Virgin Voyages’ gorgeous lady ships sail through the Mediterranean Sea to bring your Sailors to Europe’s most iconic ports. And, with itineraries full of late stays and overnights, they’ll have the perfect dose of historical exploration, cultural celebration and ultimate relaxation.
Sailing from their home ports of Barcelona and Piraeus (Athens), Valiant Lady and Resilient Lady focus on destinations typically favoured by the superyacht set, with sundrenched days and moonlit moments on islands and in cities throughout Spain, France, Italy, Croatia, Montenegro, Turkey
and Greece.
Send them to sea on the 7-night French Daze & Ibiza Nights voyage
to visit the stunning city of Marseille and bask in Cannes’s glam from day to night, with late stays at both of these
much-loved destinations of the French Riviera. Resetting with a relaxing day at sea and a full day in Mallorca, they’ll finish the voyage with an overnight stay on the vibrant Spanish island
of Ibiza.
Or pick the Adriatic, with the 7-night Greek Island Glow out of Piraeus (Athens) to the most idyllic Greek Isles in the Med - like Santorini, Rhodes and Bodrum (Turkey). With
an overnight stay in the glamorous hot spot of Mykonos, your Sailors can both immerse themselves in the quiet charm of the island and attend those world-famous beach club parties.
These voyages are exclusively adult and inclusive in every other way. With dining at 20+ eateries, Wi-Fi, essential drinks, tips, entertainment and group fitness classes free from surprise fees, your Sailors are in for more than just smooth sailing. And, as winners of the 2023 Cruise Critic Cruisers’ Choice awards for Best Dining, Best Nightlife, Best Service, Best Value- for-Money and Best Large Ships Overall - sweeping the entire awards category for a large ship cruise line - you know that there are activities and adventures to please every palate.
Don’t forget that these are kid-free, exclusively adult vacations. Because Virgin Voyages is all about relaxation and transformation, they’ve designed a cruise experience for your Sailors to truly get away.
No kids club. No water slides. Just
an indulgent experience at sea with every single detail - like awe-inspiring entertainment and menus by Michelin- starred chefs - especially designed with adults in mind.
From stargazing cocktail parties to sunrise yoga sessions as the lady ships take your Sailors to the most captivating destinations under
the summer sun, they’re in for the extraordinary experience they deserve with Virgin Voyages.
Earn a brilliant commission of 16% on voyage fare when booking your Sailors on any voyage, plus 10% on pre-voyage bookables like hotels, airfare and Shore Things.
Learn more on FIRSTMATES.com
For packages, visit
TRADE-VOYAGESTORE.com
Rhodes, Greece
58
MAY 2023
Now We’re
Sunset Seeking
From serene, azure waters to vibrant coastal cityscapes, every exclusively adult voyage includes dining at 20+ eateries, entertainment, group fitness classes, all tips, WiFi, and essential drinks. Earn a brilliant commission of 16% on voyage fare (with no NCFs!), plus 10% commission on pre-voyage bookables like hotel, airfare, Shore Things, and more.
LEARN MORE ON FIRSTMATES.COM
FOR PACKAGES, VISIT TRADE-VOYAGESTORE.COM
60
SECONDS
with...
SANDRA CORKIN
Managing Director, Oasis Travel
WHAT’S THE BEST PIECE OF ADVICE
DO YOU HAVE ANY HIDDEN TALENTS?
I enjoy cooking and crafts but am not particularly talented in either.
WHAT ABOUT A FAVOURITE FILM?
Definitely Pretty Woman - it proves that dreams can come true.
YOU WERE EVER GIVEN?
I can remember my Dad telling me to never depend on the financial support of the bank to help run my business, as in his words “they will only lend you an umbrella when it’s not raining“. Dad helped me set up the business in 1984 but he sadly died in 1989.
WHAT IS YOUR FAVOURITE
WHAT WAS THE LAST CONCERT
PART OF THE JOB?
THAT YOU ATTENDED?
My favourite part of the job is continually thinking of new ideas to improve our retail shops and inspirational trips to entice our clients.
CAN YOU TELL US ONE THING THAT PEOPLE WOULD BE SURPRISED TO KNOW ABOUT YOU
I left my local grammar school on my 16th birthday with no qualifications and am now Chair of the Board of Governors in the same school. It shows how skills can be acquired despite lack of academic results!
WHAT IS YOUR FAVOURITE DESTINATION?
This has changed during different periods of my life but I have great memories of my trip to the Maldives last year to celebrate another big birthday! Just having that feeling that there is nowhere else in the world to compare it to makes it extra special.
HAVE YOU EVER BOOKED ANYONE FAMOUS?
I have dealt with people from Northern Ireland who would be famous. The most important thing for me is respect and as long as that works both ways,
I am happy.
Rob Lamberti – a world class George Michael tribute act. I am fanatical about George.
WHAT IS YOUR FAVOURITE KARAOKE SONG?
‘I Will Survive’ by Gloria Gaynor - after the last few years, it’s even more relevant.
IF COST, TIME AND DISTANCE WERE NO OBJECT, WHAT WOULD BE YOUR PERFECT DAY?
D
D
i
in
n
n
ne
er
r
o
on
nb
bo
oa
ar
rd
da
ay
ya
ac
c
h
ht
to
ov
ve
er
r
l
l
o
o
o
o
k
ki
in
ng
gS
St
t
B
Ba
ar
r
t
t
s
s
w
w
o
ou
u
l
ld
db
be
e
a
A
a
D
D
w
w
V
V
e
e
I
I
s
so
om
C
CE
me
E
W
e
.
.
T
YOUNG PERSON JOINING THE TRAVEL INDUSTRY TODAY?
My son has just joined the industry and my advice would be to totally immerse yourself in it. I believe that it truly is the best industry in the world. Make sure that you are aware of travel trends, embrace the latest technology and be continually eager to learn as it’s ever changing.
W
W
H
HA
A
T
A
WO
O
U
UL
LD
D
Y
YO
O
U
UG
GI
IV
VE
ET
TO
O
A
A
WHAT IS THE MOST UNUSUAL REQUEST
FROM A CLIENT THAT YOU HAVE EVER HAD?
The most recent one was an out of hours call at midnight from a client who wanted a call back five hours later. He was afraid of missing his flight and didn’t trust his alarm or the hotel concierge!
60
MAY 2023
Call 0203 733 9194 | Visit hurtigruten.co.uk
Scan the QR code to learn notice. †From price is capacity controlled, subject to availability and subject to change. From price quoted in GBP, based per more
Terms and conditions: *Early Booking Offer: Save up to 10% is valid on selected cruises departing in 2024. Offer is valid on new bookings made by 31st August 2023. Offer is subject to availability and may be withdrawn at any time without prior
person and on full occupancy of cabin departing 10th April 2024. Single supplements may apply. Please see website for full terms and conditions.Images: © iStock/Shutterstock/Ultra Sharp Films/Genna Roland.
ONE STEP CLOSER
TO A WORLD OF
WONDER
The Scottish Isles –
Island Hopping in the Hebrides
Cruise from Glasgow to remote and wildlife-rich Scottish islands, discovering local culture and history, and experiencing activities that bring our guests right up close to nature. We’ll be landing on beaches, going on guided hikes, sea kayaking and much more as we explore this fascinating country.
Your clients will be transfixed by the raw natural beauty of the Treshnish Isles, Iona and Skye, while UNESCO-listed St Kilda gives new meaning to ‘wild abandon’. Visit castles, historic homes and standing stones and experience Scotland’s cultural notes with whisky, tartan and tweed.
Early Booking Offer 2024 departures:
Save up to 10%*
11-day Scottish Isles Cruise
Departure Dates:
10, 20, 30 April and 10 May 2024
Sail from Glasgow
MS Spitsbergen
FROM £3,051pp† ONLY
Book now
NEWMARKET HOLIDAYS’ ULTIMATE ELVIS PRESLEY AND DOLLY PARTON EXPERIENCE – ON SALE NOW
If any of your customers are music lovers as well as travel enthusiasts, then we have the perfect tour for them. This really is an experience like no other, combining the sights and sounds of Tennessee-based legends Elvis Presley and Dolly Parton with the already incredible highlights of the USA.
This exciting and original escorted tour includes seven nights of hand-picked hotel accommodation and one-night air travel, with five breakfasts provided.
Travel includes return flights from
the UK to Atlanta and comfortable, air-conditioned coach travel and transfers throughout. Plus, the services of a friendly, experienced tour manager who’ll guide and support your customers from the beginning to the end of their trips.
The musical pilgrimage starts in Birmingham Alabama, where your customers will have an opportunity to dive straight into the city’s diverse culinary scene.
Mississippi is up next and Elvis lovers can visit the music icon’s humble childhood home in Tupelo. Their hotel for the night is also situated just a ten-minute walk from the atmospheric Beale Street, America’s most famous musical highway.
On the third day, customers can choose to relax in the wonderful atmosphere of Memphis. Alternatively, they can take part in an excursion to several poignant civil rights landmarks or the musically important Sun Studio. The day then continues with a visit to Graceland, so they can see where Elvis ‘The King’ called home and spent his final days.
The group will then head to Nashville, where the true country music fans amongst your customers will be in heaven. Over the rest of days four and five, they can enjoy all the city has to offer, indulging in a bounty of live music, food and drink options and additional excursions to historical landmarks. Of course, those that are looking for a more chilled time can relax and take it in at their own pace.
This will bring your customers to the morning of day six and after a leisurely breakfast and the chance for a spot
of shopping, they will be driven to
the Great Smoky Mountains and the birthplace of the phenomenon that is Dolly Parton, with her bronze life- size statue.
Day seven offers the chance for the brave to test their metal on the roller coasters of Dollywood theme park, or perhaps just sample the artistry gift stores and watch some live music and a few shows instead.
The final day of the tour takes your customers through the Smoky Mountains National Park – America’s most visited national park. This is the perfect chance for North America
to give them a spectacular send-off before they head back to the UK.
So, for any of your customers looking to immerse themselves in the timeless world of country music, they need
to look no further than this eclectic journey through the world of
Elvis Presley and Dolly Parton.
We’re also offering a saving of up to 10% off our ‘iconic landmarks’ range of escorted tours that showcase stunning architecture, historical monuments and cultural marvels until Friday,
9th June.
March - Nov 2024, 9 days from £2124pp.
Smoky Mountains
Nashville, Tennesse
62
MAY 2023
Iconic landmarks
Up to 10% off our award-winning range of tours
New posters available!
Download from our agent website
SAVE
UP TO
Your escorted tour specialists
10%
BOOK BY 9 JUNE 2023
Gem
North of England & Isle of Man
Phone: 07713 487115 or email: [email protected]
Gem Walker
Amy
Scotland & Northern Ireland
Phone: 07423 122875 or email: [email protected]
Newmarket Amy
For Agency Sales Email: [email protected] | Call 0330 341 1929 | Visit newmarketholidays.co.uk/agents-area
DARREN PHILLIPS...
VIEW FROM THE NORTH EAST
Hi guys, hope you are all very busy with the lates market.
I remember when I had my agency, my busiest and best month was always May, so hopefully it’s still the same out there. The prices of some of the late deals are amazing at the moment and you can see that travel is back to full swing, giving us that buzz we all love when selling or advising on holidays.
And with the new flights from Newcastle to Athens, four airlines now flying to Turkey each week in summer, Loganair’s expansion, Aer Lingus to Belfast City, jet2.com and jet2 city breaks Norway programme, along with over 70 other destinations on offer from Newcastle International airport, there are even more reasons to fly from your local airport!
Now I have got some exciting news to share with you... I have started a temporary contract through Flexi Reps with Newmarket Holidays for 15 months, covering
the North East, North West, Merseyside, Yorkshire, Humberside and the Isle of Man!
I am so excited to be part of their team on the road!
I remember when Mark Riddle was the only rep for them. Now look how they have grown in the 40 years they have been operating - a big team on the road and in
the head office.
I have always been a great supporter of Newmarket Holidays, so it’s a huge privilege to be given the chance to join such a dynamic tour operator. Agents in my area can look out for me coming in and talking all things Newmarket, with escorted tours in the UK, Europe,
The Americas, Africa and Asia, as well as ocean and river cruise products too!
Exciting times ahead and I am so pleased to be a part of it!
Really looking forward to seeing you all soon, Happy selling,
Darren
CUNARD CELEBRATES THE FLOAT OUT OF QUEEN ANNE
Cunard has celebrated a construction milestone with the float out of Queen Anne at the Fincantieri Marghera shipyard in Venice, Italy.
The 249th ship to sail under the Cunard flag, Queen Anne officially touched water for the first time exactly 365 days before she sets sail on her maiden voyage to Lisbon on 3rd May 2024 from Southampton.
The 113,000-ton, 3,000-guest Queen Anne, which spans 14 decks, will offer a range of signature Cunard experiences, including five-star dining options with White Star Service, luxurious spa facilities and new entertainment venues.
Queen Anne will sail alongside Queen Mary 2,
Queen Victoria and Queen Elizabeth. It will be the first time since 1999 that Cunard will have four ships in simultaneous service.
CUNARD IS OFFERING AGENTS THE CHANCE TO WIN A BALCONY STATEROOM FOR TWO, SAILING ON QUEEN ANNE’S MAIDEN VOYAGE.
To enter the incentive, which runs until 31st May, agents need to register and play their bookings on Cunard’s Shine Rewards Club.
The winner will be announced in June and will join Queen Anne on her seven-night maiden voyage departing next May. The ship will call at La Coruna and Lisbon, before returning to Southampton, with all hotel and dining service charges covered for the agent and their guest.
The incentive coincides with the launch of a new consumer promotion, running through to 31st July, 2023. To celebrate one year until the arrival of Queen Anne, this campaign offers guests extra money to spend on board on selected 2023 and 2024 voyages.
WHERE TO NEXT?
64
MAY 2023
Toast one year to go until Queen Anne sets sail
Win a Balcony Stateroom on Queen Anne’s maiden voyage
To celebrate one year until Queen Anne sets sail, we’re giving away a balcony stateroom on her maiden voyage for you and a guest. To be in with a chance to win, be sure to play all your Cunard Fare and Early Saver Fare bookings made between 3 May and 31 May. We’re also offering additional money for guests to spend on board on selected
2023 and 2024 voyages between 3 May and 31 July.
For more information visit Shinerewardsclub.com
EXPERIENCE THE GREAT OUTDOORS WITH
Inghams, the trusted ski, walking and Lapland tour operator, are delighted to share with our trade partners our brand-new look and feel. Moving in a new direction with a rebrand, we have aligned our family of summer and winter products under one coherent brand identity.
With our audiences renewed interested in the great outdoors, we are encouraging trade partners and their guests to share our passion for spending time outside and make the most of our surroundings. Our mission is simple, exceptional holidays in the great outdoors. Specialising in holidays to ski the slopes, walk the walks
and explore the Lapland wilderness.
Delivered through a slick new logo, website, and brand imagery, the rebrand encourages anyone itching
for an outdoor adventure to do so
with us. Inviting our trade partners
to tap into our more than 85 years’ experience of exploring the outdoors, we are offering the tips, experience and protection that your guests expect from an established travel team, with enough flexibility to make the holiday their own.
This unveil also comes with a shift within the Inghams summer agenda. The programme will take on a refresh new feel and no longer be known as ‘Inghams Summer’, but instead as ‘Inghams Walking’, building on our long walking heritage.
Our Inghams Walking programme
will be done differently, based in one (sometimes two) locations, with no fixed itinerary. Instead, we’re offering your guests the freedom to explore as much or as little of the local area on foot. Whether they are experienced walkers who are looking to bag their next summit or a daily stroller ready to experience something different,
a walking holiday is a great way to explore somewhere new while getting closer to nature.
We invite holiday makers to explore panoramic views, hidden valleys and crystal-clear lakes in some of Europe’s top walking destinations. From world- famous lakes in Italy, to snow-capped mountains in France, Europe offers some truly incredible scenery.
Guests have total flexibility, whether travelling solo, as a couple or with family, any trip can be tailored to their requirements. With optional included
guided walks in selected destinations, this approach offers opportunities to explore existing walks, uncover hidden gems and learn about the region. There are also plenty of opportunities for your guests to immerse themselves in the local culture, to enjoy local food and drink or to pause for a moment and simply relax.
With a dedicated trade sales team,
we offer all the tools you need to make booking simple. The agent bookable website, agents.inghams. co.uk allows you to manage bookings, download and print invoices and ATOL certificates, as well as adding API information and holiday extras.
Inside our Toolkit - Learn and Share, you will find our BRAND NEW guides to help you choose the right thing for your customers as well as images, videos and downloadable NEW Inspirational posters for use on social media or in your windows and more.
To book some Inghams training,
a call, or virtual presentation, please contact the Inghams BDM team on [email protected].
66
MAY 2023
FOR THE
OUTDOOR LOVERS
2023 LATE DEALS AVAILABLE NOW
Walking holidays done differently. Perfect for guests who want to wave goodbye to set itineraries and say hello to the flexibility to do whatever they feel like.
Your guests can stroll, hike or stride around the most beautiful parts of Europe, whilst still enjoying everything else they love to do on holiday. We’ll take care of it all - from getting there and a place to stay, to sharing the inside trackon our favourite walks.
This is your guests holiday, so they can walk it their way
FOR MORE INFORMATION
e-mail [email protected] or visit agents.inghams.co.uk
To book a training, call or virtual presentation you can contact our BDM team directly.
Sasha Darling (https://calendly.com/sasha-darling-hotelplan-bdm) Laura Harrison (https://calendly.com/laura-harrison-hotelplan-bdm)
Inghams Walking Inghams For Travel Agents Trade Sales
NEWS
RIVIERA TRAVEL EXTENDS
LAND TOUR ITINERARIES
Riviera Travel has announced that four of its 2024 river cruises will offer three-night extended land stays as part of their itinerary.
Guests on the seven-night Burgundy, the River Rhône and Provence River Cruise will enjoy a Lake Geneva and Golden Pass Extension, with three nights in a centrally-located hotel in either Lausanne or Montreux.
The extension includes four additional visits and tours including to Chillon Castle, a Lake Geneva cruise, a climb to Glacier 3000 and a journey on the Golden Pass train - available from April to October.
A seven-night Rhine river cruise will include a three-night hotel extension: one night in Chur or Davos and two nights in the Alpine resort of Zermatt. Highlights include guided tours of Strasbourg, Koblenz, Rüdesheim and Speyer; a drive through the Black Forest to Titisee; a full-day excursion to Lucerne and the Bernese Oberland; and a visit to Breisach.
The extension is available pre- or post-cruise, from June to September and includes the opportunity to experience the Glacier Express railway, which travels across the Alps and an optional excursion to Gornergrat via cog railway for views of the Matterhorn.
A three-night hotel stay in the heart of Lisbon is also offered with the seven-night Douro cruise, while the seven-night Danube river cruise features a three-night post-cruise hotel stay in Budapest.
The operator has previously announced it is offering a free tour or city break extension on October 2023 river cruises to the Danube or Rhine. Customers booking any upper
deck cabin, or deluxe or superior suites across all decks,
can take advantage of a free three-night tour extension or independent city stay after their sailing. This is equivalent to 10 nights for the price of seven.
AE EXPEDITIONS LAUNCHES NEW
ANTARCTICA 2024/25 PROGRAMME
AE Expeditions has launched its 2024-2025 Antarctic programme featuring 25 voyages focussing on exploring the Antarctic Peninsula, Falkland Islands, South Georgia and new this season, the Chilean Fjords.
For the first time, AE Expeditions will offer two itineraries to the Chilean Fjords: a 14-day fly/sail Antarctic Explorer voyage departing 1st March 2025 and a 13-day Spirit of Antarctica expedition departing 13th March, 2025.
© Bartosz Stróżyński
Also new is the In Shackleton’s Footsteps, a 20-day voyage that departs from Ushuaia, Argentina on 16th March, 2025 and retraces the journey of the Endurance, venturing into the Weddell Sea and then onto Elephant Island, where Shackleton and his men finally reached land after 497 days at sea. The voyage then continues across the Scotia Sea to South Georgia.
The programme also includes sailings designed specifically for photographers, (novice or amateur expert); those
with an active commitment to Citizen Science; as well as itineraries that offer an immersive Antarctica experience, above, below and on the water. Shorter, fly/sail or sail/fly combinations are also available during the height of the Antarctic summer, January-February 2025.
For trade partners, AE Expeditions is offering an early bird offer with savings of up to 25% off voyages available until sold out. Terms and conditions apply.
© Jamie Lafferty
68
MAY 2023
Drinkss on u this summer
Free enhanced drinks package worth £250PP included on river cruises departing in July and August 2023
All river cruises include:
• Return flights from Scotland
• Full board with exceptional cuisine
• All excursions
• A dedicated Rivera Travel cruise director and concierge
• Checked luggage
To find out more, request a brochure or to book
01283 744370 | rivieratravel.co.uk/agents Forever Curious
Riviera Travel booking terms and conditions apply.
ABTA No.V4744
MAKE IT A YEAR TO REMEMBER
Save up to £500pp on a great selection of 2023 cruises from only £599pp
To celebrate the arrival of warmer, brighter days, we’re giving your customers the chance to sail the world for less. From awe-inspiring cruises in the Norwegian Fjords to culture-filled trips to Spain and
Portugal, you will find plenty of hand-crafted itineraries to inspire.
Sail our smaller ships
Our elegant, smaller ships are spacious and uncrowded, with lots of restaurants and lounges for guests to relax in. Smaller also means we can journey to places the bigger ships can’t reach.
Explore our hand-crafted itineraries
Our Journey Planners hand-craft each itinerary to take in nature’s gems and cultural highlights. From a sailing perfectly-timed to witness the ‘Midnight Sun’ in Norway,
to capturing Geysers in Iceland.
Discover the joy of the journey
With our new Signature
Experiences, we’ll bring destinations to life whilst on board. From seeking out wildlife on deck, to sampling authentic flavours in our cookery demonstrations and tastings.
Travel in the best of company
There’s a phrase we say in Norwegian – ‘I det beste selskap’ – which means ‘In the best of company’. And, on a cruise with Fred. Olsen, our guests really are. From our warm and friendly atmosphere, to journeying with like-minded travellers.
Savings applicable on selected May 2023 to December 2023 cruises, when booked between 3rd May and 14th June 2023. Full details available on the Travel Agent Centre.
WE ARE HERE TO HELP
SALES TEAM
Our Account Managers and Sales Support team are here to help you to promote and sell our cruises, they would love
to hear from you.
Call us on: 01473 746 164 or Email us: [email protected]
TRADE MARKETING
We have a Marketing Team who are here to help you with tools and support including copy, imagery, video, over-branded materials and social media assets.
Email us: [email protected]
Visit our Travel Agent Centre at fredolsencruises.com/agent
BRAND TRAINING
We’d love to help your teams understand more about what makes us different. Our dedicated Brand Training Manager is here to assist in person or with virtual training requirements to help you be
more successful.
[email protected]
To join our Trade Facebook group, simply scan this code with your device
In conversation with...
ANDY MAGOWAN
Crystal Cruises
Vice President Sales, UK, Europe, Middle East & Africa
THE CRYSTAL CRUISES BRAND IS WELL KNOWN TO THE TRADE AND WE ARE ALL DELIGHTED TO SEE IT BACK – WHAT CHANGES AND UPGRADES ARE YOU MAKING BEFORE THE SHIPS ENTER SERVICE?
There is a huge refurbishment process going on with both Crystal Serenity and Crystal Symphony. Much of the accommodation is being dramatically upgraded and the suites, although they were already amazing, will be even better. They will be enlarged – in some cases, tripling in size.
Passengers will therefore notice that with reduced passenger capacity, the ships are even more spacious which in turn will also allow for even better service. They are going to look beautiful!
TELL US ABOUT THE SHIPS’ DEPLOYMENTS.
From 31st July 2023, Crystal Serenity will leave Naples, cruise through the Med, up through Europe to the Americas and down the Eastern Seaboard.
She will be visiting the UK & Ireland in August and in late summer in- corporate some amazing voyages including Iceland.
Crystal Serenity will then head west to North America to start a World Cruise from January 2024 round trip to Miami.
Crystal Symphony starts sailing in September with a series of Eastern Med/Adriatic cruises before heading east for the winter through Asia and Australia with outstanding cruise options and incredible itineraries in the Pacific.
WHAT CAN GUESTS EXPECT ON BOARD?
The ‘new’ Crystal Cruises will have a huge amount of respect for what went before.
We are conscious of the extremely high levels of service and on board experience they were renowned for - and that remains in our DNA.
Many of the department heads are coming back, three quarters of the captains, most hotel managers and over 40% of all staff which says a lot for the way Crystal Cruises was thought of.
With this and the refurbishments, we are hugely excited about the new product offering and are sure guests will be too.
Of course this has all been made available with the backing and security of Abercrombie & Kent which is so important.
We will be using a hybrid of their reservation systems and are delighted and grateful to them for all they provide. Having said that, Crystal Cruises is very much its own brand and we are dedicated and focussed to it.
HOW IMPORTANT IS THE TRADE TO YOU?
My role is to remodel the way Crystal Cruises goes to market in the UK and Europe – that means taking ownership of our trade distribution.
We want to engage with travel partners who want to work with us and directly own the relationships we have with the trade which is a major difference from before.
There are so many great travel partners out there and I aim to have a UK based sales team up and running by the end of the year dedicated to trade sales. We are on sale now for our first sailing on 31st July and we want to talk to you!
To contact Crystal for more information, email Andy at [email protected]
72
MAY 2023
Breath-taking landscapes, outdoor adventures, picturesque towns and magical cities. Keep it Fresh in Pure Michigan.
Explore the real America
www.puremichigan.org
SNAPSHOTS
MORE PHOTOS FROM THE SPAA NETWORKING LUNCH & STAR EVENT
74
MAY 2023
To find out why Riverside Luxury Cruises is in a class of its own
www.riverside-cruises.com
e: [email protected] t: 033 33 05 06 07
Ultra-Luxury Cruises on Europe’s most beautiful rivers
By choosing Riverside Luxury Cruises you have chosen the best. Experience the trip of a lifetime onboard our state-of-the-art ships that will be cruising Europe’s most beautiful rivers – the Danube, Rhine and Rhone. Here, every guest enjoys personalised Butler service, while our chefs create the finest cuisine curated to the regions you are visiting. You can combine our itineraries as you wish, and our diverse excursion choices can be booked to match
your interests.
THIS IS THE ULTIMATE
IN LUXURY ON THE RIVERS.
SALESMATTERS WITH... AZAMARA CRUISES
Which of your cruises are currently selling well with agents and why do you think this is?
Greece always sells well and Croatia has also been very popular recently. This is down to the unrivalled ports we visit here. I’ve done several Greece cruises myself and this year I am visiting six ports I’ve never been to before.
Can you share with us an example of a successful sales promotion with an agent.
On board Credit is always successful. Even though Azamara includes most amenities - guests can make use of this on extra shore excursions, spa treatments or treat themselves to some nights in speciality dining.
Have there been any changes or innovations with the product that you can tell us about?
When we were bought by Sycamore Partners in March 2021 – within a week they had invested in a new ship for us “Azamara Onward”, so we are now a four-ship fleet. We have the exciting new Atlas Bar on Azamara Onward too.
The biggest news over recent weeks is that we now have our very own booking system so Azamara
are now completely independent and have much more control of our own destiny with exciting plans for the future.
On the basis of ‘if you have seen it, you can sell it’ - does Azamara offer agency concessionary rates?
Yes - Azamara has some fantastic Travel Agent rates and we also sell through Interline as well. We often come out with little surprises here and there and will do spot prizes and incentives to sail with us as
a guest.
Will agents have a chance to see and visit your ships this year at all?
Yes, we are currently working on a ship visit plan. We are also working on a Seminars at Sea – so it’s a case of watch this space!
What would you recommend agents focus on with Azamara to see increased sales?
I would say focus on what differentiates Azamara from other cruise lines. The amount of time we spend in port and our unrivalled port destinations are definite game changers. We spend 80% of our time in port and only 20% at sea.
Sailing slowly through the night, arriving in port early in the morning and not leaving again until 9/10/11pm or even staying overnight in port for 1 or 2 nights. This really gives our guests the opportunity to experience the ambience in the places they
are visiting.
There’s no rushing back to an Azamara ship that’s for sure. When you sail with us - it’s time to “slow down”.
NICOLA SINGLETON
Strategic Account Manager
- UK & Ireland, Azamara Cruises
76
MAY 2023
EARN
£10 per booking*
*T&Cs apply
REWARDS
ENJOY THESE INCLUSIVE AMENITIES
EARN £10 PER BOOKING!*
When you make any 2023 cruise booking with Azamara® we will give you £10*, until the 31st May. 10 REASONS TO BOOK AZAMARA®
1 Dedicated trade sales team
2 10 years of AzAmazing Celebrations - the experiential way for guests to dive deeper into cultures and traditions
3 Small ship cruising, allowing us to go to reach hidden gems around the world
4 More inclusive cruising with drinks, 8 food, gratuities, exclusive events 9 and more
Immersive Overnight Experiences
Boutique hotels at Sea, Up-Market, Intimate Ships
Change The Way You Sea
PLEASE VISIT: AZAMARAREWARDS.COM ©2023 Azamara. Ships registered in Malta. ‘Change The Way You Sea’ is an international service mark of SP Cruises OpCo Limited.
5 Best Immersive Itineraries
6 Longer Stays, More Overnights
10 Friendly, Personalised Service
TO CLAIM YOUR REWARD TODAY,
7
Country-IntensiveSM Voyages
Santorini, Greece
NEWS
FRED. OLSEN CRUISE LINES UNVEILS NEW SAVINGS
Fred. Olsen Cruise Lines is offering savings of up to £500 per person on a selection of 2023 sailings.
Running to 14th June inclusive, more than 50 cruises are included from May to December 2023, with departures available from Newcastle, Liverpool and Rosyth.
Prices start from £599 per person.
Jackie Martin, Sales and Marketing Director at Fred. Olsen Cruise Lines said: “We are giving travellers the chance to experience the world for less in 2023.
G ADVENTURES ANNOUNCES
DATES OF GX SUMMIT
G Adventures is to host the inaugural GX summit this September in Peru.
The multi-day, mega-event runs from 22nd - 28th September, 2023. Each group will have its own dedicated itinerary and the event will culminate with the first World Community Tourism Summit, to be hosted on World Tourism Day, on 27th September, 2023.
GX will be invitation-only, but agents have a chance to attend as part of the 2023 Change Makers event which will be hosted as part of GX, with 65 agents who have played their role in changing lives through travel will be brought together from different regions.
Change Makers is live now and runs until 30th June, 2023. The campaign incentivises agents to focus on changing people’s lives through travel by booking
G Adventures trips. Agents who successfully earn
a place at Change Makers will see firsthand how their work directly impacts local communities in the destinations G Adventures takes its travellers to.
Bruce Poon Tip, the founder of G Adventures, comments: “We’ve thrown lots of great parties and events in our 33 years of operation, but this will be the biggest yet. With Planeterra’s 20th and our 30th anniversaries, it needs to be something special and never-done before. Most importantly, I’m looking forward to recognising 20 years of Planeterra, the great work that has been done, and to help raise money to continue the great work they are doing to change lives in the communities we visit.”
“There are more than 50 cruises to choose from and each itinerary has been hand-crafted purposefully by our specialist Journey Planners, to showcase the best cultural and natural highlights in each destination – whether that be the chance to sail between the blue icebergs of Qaqortoq in Greenland, to witness the spectacular autumnal beauty of Canada in
the ‘Fall’ or to learn more about the history surrounding Vesuvius, Pompeii and the Balkan regions in a cruise to many fascinating Italian regions.
“Every cruise will feature our new Signature Experiences
to celebrate the destinations visited, from hosted wildlife- spotting opportunities out on deck to sampling the authentic flavours of the regions in cookery demonstrations, tastings and our menus on board.”
QATAR AIRWAYS INCREASES EDINBURGH DEPARTURES
Qatar Airways has announced that its Edinburgh to Doha service will increase to double daily, seven days per week, commencing 1st July 2023.
Passengers will now have the choice of even more flight options with either the 08:10am or 2:45pm departure from Scotland’s capital city to over 160 destinations,
via Hamad International Airport.
HIGH TIDES GOOD VIBES
78
MAY 2023
SAVE UP TO 25%*
SAVE UP TO 25%*
Spirit of Antarctica
12 Days | Ushuaia to Ushuaia
Multiple departures 27 Oct 24 through to 06 Jan 25^
• Hone your ice and wildlife photography skills
• Search for orcas and minke whales in the icy bays
• Observe busy penguin colonies building their nests, and perhaps
catch a glimpse of penguin chicks as they hatch
• Join the exclusive polar plunge club and dive into the beautiful
In Shackleton’s Footsteps
20 Days | Ushuaia to Ushuaia Departure 16 Mar – 04 Apr 25
• Marvel at the enormous tabular icebergs that escape the Weddell Sea into the Antarctic Sound, also known as ‘Iceberg Alley’
• Learn about the fascinating history of Shackleton’s Endurance expedition, including the 2022 discovery of the shipwreck
• Watch as the king penguins in South Georgia sit on eggs, chicks are hatching, juveniles are moulting and fledging
Antarctic waters
Starting from $9,896* per person
Starting from $17,396* per person
^Based on 27 October 2024 departure.
CHILE
Falkland~Malvinas
ARGENTINA Ushuaia
CHILE
Bellingshausen Sea
ARGENTINA Ushuaia
Beagle Channel
Drake Passage
Elephant King George
Island Island
d I s l a n d s h e tl a n t h S S
o
u
Drake Passage
South Georgia
Scotia Sea
South Georgia
Scotia Sea
South Orkney Islands
South Georgia
Beagle Channel
King George Island
n d I s l a n d s h e tl a Deception Island
t h S S o u
Bellingshausen Sea
Port Lockroy
Neko Harbor Lemaire Channel
Paradise Bay
Anta
rcti
c
Cir
cl
e
Weddell Sea
ANTARCTIC PENINSULA
Weddell Sea
Port Lockroy
Neko Harbor
Lemaire Channel
Paradise Bay
ANTARCTIC
Bird Island PENINSULA
Stromness Grytviken
St Andrews Bay
Gold Harbour
Anta
rcti
c
Ci
rc
le
King Haakon Bay Newark Bay
*Terms & Conditions apply. Valid on select ship voyages only. Offer is valid on new bookings only aboard the Greg Mortimer or Sylvia Earle. Promotion is subject to availability at the time of booking and capacity controlled. Advertised pricing is in US dollars, inclusive of saving and based on Spirit of Antarctica departing 27 October 24, in an Aurora Stateroom Twin Share and In Shackleton’s Footsteps departing 16 March 25, in an Aurora Stateroom Twin Share. Prices are correct as at 2 May 2023, subject to availability at time of booking. The promotion is only available in conjunction with the back-to-back voyage discount or the loyalty program offer, and not available with any other offer. The promotion can be withdrawn at any time and is not redeemable for cash. Normal booking terms and conditions apply. To confirm your booking, a completed booking form and non-refundable deposit of $2,500 pp in the booking currency is required within 7 days of reserved berth/s. Additional terms and conditions may apply. Please see full terms and conditions.
Scottish Departures
SAVE UP TO 20%*
SAVE UP TO 25%*
Wild Scotland
12 Days | Edinburgh to Aberdeen Departing 27 May – 07 Jun 2024
• Visit Britain’s highest sea cliffs at the World Heritage-listed St Kilda
• Zodiac cruise to Staffa’s world-famous Fingal’s Cave
• Discover the Shetland Islands and their fascinating history
• Keep watch for otters, dolphins, and seals
Across the Arctic Circle
15 Days | Aberdeen to Longyearbyen Departing 06 – 20 Jun 2024
• Visit picturesque villages and castles, once strongholds of Scottish clans • Encounter Neolithic sites dating back more than 5,000 years
• Sail across the imaginary line that marks the Arctic Circle
• Search for the mighty polar bear and encounter enormous walrus
Arctic Ocean
Starting from £6,636* per person
haulouts
Starting from £8,696* per person
Atlantic Ocean
SVALBARD Bear Island
St Kilda
Lofoten Islands
Outer Hebrides
Inner Hebrides
Denmark Strait
Greenland Sea
ARCTIC C
IRCLE
Norwegian Sea
SCOTLAND
Road Transfer to Troon
Troon
Edinburgh
NORWAY Shetland Islands
Orkney Islands
Aberdeen SCOTLAND
Shetland Islands
Fair Isle
North Sea
Aberdeen
Longyearbyen
*Terms & Conditions apply. Valid on select ship voyages only. Offer is valid on new bookings only aboard the Greg Mortimer or Sylvia Earle. Promotion is subject to availability at the time of booking and capacity controlled. Advertised pricing is in GBP pounds, inclusive of saving and based on Wild Scotland departing 27 May 24, in an Aurora Stateroom Twin Share and Across the Arctic Circle departing 06 June 24, in an Aurora Stateroom Twin Share. Prices are correct as at 2 May 2023, subject to availability at time of booking. The promotion is only available in conjunction with the back-to-back voyage discount or the loyalty program offer, and not available with any other offer. The promotion can be withdrawn at any time and is not redeemable for cash. Normal booking terms and conditions apply. To confirm your booking, a completed booking form and non-refundable deposit of $2,500 pp in the booking currency and for Arctic bookings a £1500 pp deposit is required within 7 days of reserved berth/s. Additional terms and conditions may apply. Please see full terms and conditions.
To discuss training and marketing opportunities contact Katie Harber on [email protected]
For more information and to book, contact AE Expeditions:
United Kingdom & Europe
Freecall: +44 (0) 808 189 2005 e: [email protected] w: aexpeditions.co.uk part of Aurora Expeditions