Travel Matters Issue 7

TRAVELMATTERS EXPANDING THE BOUNDARIES
ISSUE 7 octobEr 2017
Breaking new ground for the travel trade in Scotland, northern ireland, north of england & ioM
Spotlight on...
River Cruising
faReaST hiGhLiGhTS
PLUS:
CTO LaUnCheS ReLief fUnd
ULTimaTe SaLeS GUide - iCeLandaiR PRemieR deaLS wiTh CyPRUS PRemieR
A STAY AT THE NEWCASTLE MARRIOTT HOTEL GOSFORTH PARK


Aye, the nights are fair drawing in...
as the clocks turn back and the crisp leaves fall o the trees, who doesn’t love the excuse for a cosy night in, with a mug of hot chocolate (or a wee dram)!
Summer may be over but there are lots of things we can secretly indulge in as we head into Autumn! We can all be kids again as we celebrate the ghouls and ghosts of Halloween with a party, dooking for apples, eating monkey nuts and giving us a good excuse to wear fancy dress; we can ohh and ahh at the amazing colours and sounds of sparklers and reworks on Bon re Night.
With the nights drawing in, we can snuggle up on the sofa and settle down to watch X Factor and Strictly Come Dancing. Then when it gets colder, we can all enjoy wearing our big woolly jumpers, u y scarves and furry hats and go for long walks in the country, followed by a lovely stodgy Sunday lunch!
However, even though we all may love the joys of Autumn, we like it even better when the dreich grey skies and pouring rain drives customers through the doors to book an escape to warmer climes and sunnier skies!
Get in touch...
Hilary Douglas, Director
Tel: 07989 414454 | Email: [email protected]
Gary Reavely, Director
Tel: 07762 630057 | Email: [email protected]
 [email protected] www.travelmatters.biz
Travel Matters is published by GAH Publishing Ltd, 96 Craigleith Hill Crescent, Edinburgh, EH4 2JP
Printed by Claro Print
For magazine delivery and subscription enquiries, email [email protected]
All rights reserved. No part of this publication may be reproduced in whole or part without the prior permission of the copyright holder. All prices and data are correct at time of publication. Opinions expressed in Travel Matters are not necessarily those of the publisher and GAH Publishing does not accept responsibility for any mistakes that may occur.
Read the last month’s issue online at... www.travelmatters.biz


04
• WIN a stay at the Newcastle Marriott Hotel Gosforth Park
25
• CTO launches Caribbean Relief Fund
43
• Q&A with Harriet Boyle, Glenton Holidays
6-7
• Visit North Cyprus with Cyprus Premier
12
• Day in the Life of... Jon Scho eld
14
• Far East Highlights
21
• Explore Asia with Holland America Line
37
• Explore the World in Comfort with Viking River Cruises
47
• Recruitment
Inside Guide...
15
• Manchester to Bejing direct with
Hainan Airlines
16
• ‘TheFlyingFinn’ to the Far East
26-27
• Icelandair - The Ultimate Sales Guide
28
• Spotlight on River Cruising
32-33
• Exclusive river cruise charters with Titan
35
• Introducing
Crystal Bach
44
• Check-In with Air Transat
45
• Glasgow to Munich with Lu hansa
An Exquisite Festive Escape at Abu Dhabi’s Finest Urban Resort
Celebrate this festive season at The St. Regis Abu Dhabi, a captivating location, where meaningful memories are made. Indulge in the nest festive dining and ring in
the New Year at the ci ’s most renowned beach club, Nation Rivera. Escape to experience true luxury with convenient adjoining rooms. Anticipate St. Regis signature butler service, full access to the 200 metre stretch of pristine beach and fun- lled festive activities perfect for all the family.
Festive reservations can be booked from your preferred Tour Operator.
The St. Regis Abu Dhabi
Abu Dhabi, United Arab Emirates
t. +971 2 694 4444 stregisabudhabi.com
©2017 Marriott International, Inc. All Rights Reserved.
Preferred Guest, SPG, St. Regis and their logos are the trademarks of Marriott International, Inc., or its affiliates.
3


news
4
Here are a few of the opportunities this month to get connected and expand your travel knowledge:
2nd SPAA Annual Travel Awards, Glasgow
World Travel Market, 6th-8th London
ABTA Regional Business 14th Meeting, Belfast
STAR Exhibition, 21st Glasgow
29th 30th
ABTA Regional Business Meeting, Glasgow
PATA UK Belfast Quiz Night
Movers& Shakers
Katie winn has been appointed agency Sales manager for africa and Beyond, covering Scotland and the north of england.
Katie has previously held positions with Southern Africa Travel, Carrier and African Pride.
Katie comments: “My love for Africa
began in 2001 and I’m still blown away
by the magical sunsets, the friendly
people and the fabulous scenery and
wildlife. I am so thrilled about this
amazing new chapter in my life and look forward to building new agent relationships and maintaining existing ones”.
To get in touch with Katie, please email: [email protected] or call 0797 937 8877; o ce tel: 01759 361 253 or call reservations on 0161 789 8838
A STAY AT THE NEWCASTLE MARRIOTT HOTEL GOSFORTH PARK
Courtesy of Marrio hotels, you and a guest can enjoy a one night stay at one of North England’s most well known and pres gious hotels. Located close to the race course, the hotel is a perfect base to explore the many a rac ons of Northumberland and to sample some of the renowned Newcastle nightlife!
The hotel sets the standard for contemporary accommoda on. First rate facili es, stylish rooms all furnished with a flat screen TV, the legendary Marrio ma ress, high speed wifi, a great spa and a large heated indoor pool. You can expect a friendly welcome from the professional staff who will do everything possible to make your stay at the Newcastle Marrio Hotel Gosforth Park a memorable one!
TO ENTER, ANSWER THE QUESTION:
What is the name of the large shopping complex on the outskirts of Newcastle?
Newcastle Marrio Hotel Gosforth Park, High Gosforth Park, Newcastle upon Tyne, NE3 5HN Tel: 0191 236 4111
Editor’s decision is final. Only one entry per travel agent and prize is non-transferable. Answers should be submitted by email to [email protected] by no later than Monday 13th November. Entries will be entered into a prize draw and the winner notified by email.
Terms & Conditions: Advance booking is required and prize is subject to availability at the time of booking. Due to high demand, reservations may exclude certain peak periods. Gift Certificate expires 30/06/18. Gift Certificate must be presented upon arrival. Gift Certificate can only be redeemed once; cannot be exchanged for cash; cannot be replaced if lost; cannot be extended; is non-transferable and non-refundable.
expanding the boundaries
october 2017


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Price is per person based on ying from Glasgow to Toronto on selected dates in November and December 2017. Prices for other routes may vary. Correct at the time of going to print and can change at any time. Flights from other airports available with Air Transat, see online for details and prices.
From


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23rd DEC 2017


New inventions in the world of travel
By PaUL CROnje,
Clyde Travel Management
Supply doesn’t always follow demand - we all have gadgets that we thought we would never need! Over time, things in the travel industry have also fallen into this category, their acronym-rich names a sign of modernising times: a PTa, a TOd, an emd. in hindsight, we can acknowledge these all served a purpose – an invention born from a desire to meet the demands of the travelling public - whether they are aware of its application in “making life easy” or not.
As our industry has improved upon our gadgets, we generate a snowball of demand. Who today could lead a travel business and compete without generating e-tickets? Or without an app that calculates additional fare collections? We now need all of these.
Yet where demand (or a need then)
is amiss, the inventor thereof is
king. Following British Airways’ announcement that from 1st November its GDS content distribution costs and model will change signi cantly, travel management companies are asking: does anyone really need this? Are we even needed?
The industry is waiting in anticipation to see what New Distribution Capability (NDC) actually is! It amazes me that
so many can predict the cataclysmic consequences – even the outright end of the travel agent – of this concept
with so little understanding of it. It
will be argued by some that NDC is a battle between airlines, IATA and the GDS - certainly not one for the “free distribution channel” that is the agent.
Others will argue that this created need is not all about reducing cost but rather about increasing choice. But for whom? If you can navigate your way through the PR hoping to discover the true reason for this imminent shi in how we buy and sell travel, then you may also question our industry’s future longevity.
Yet, just like the average traveller has no clue what an EMD is, let alone care about how we go about exchanging
a ticket, the people who stand to win most from NDC (we are told) have no idea what it is or whether they actually need it. They, the consumer, will still continue to search, select and purchase. The prophets of doom must be wringing their hands while the travel community tries to come to terms
with this.
Since all of this is happening within two decades of the withdrawal of commission, it is hard not to feel a sense of resentment towards airlines in general – not so much because of the change itself, but because once again, of the limited time travel agents have been given to organise themselves.
Of course, airlines – or suppliers of any product or service – have the right to do what is best for their business.
But I am hopeful that the dawn of NDC will lead to yet new inventions in our world of travel - smarter and more agile travel management companies - a return to that most precious unique selling point of yesterday which in years will cost a premium again: customer service.
The trick is to keep calm and carry on. But not as before...
8
expanding the boundaries
october 2017


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The art of listening is highly underrated...
i know that many of you might think that the SPaa is all about
the fantastic events that we host throughout the year, like the Summer Ball or the annual Travel awards, but actually it’s just part of what we do.
There is a whole host of activity going on in the background with regards to work carried out by SPAA Council on behalf of our Members. For example, things like submissions on ATOL consultations (I’ll come back to that in a minute), liaising with the Scottish government re the proposed APD reduction, meetings with Associates and Members on NDC related issues (eg BA and GDS’s like Travelport).
It all probably sounds very serious and to be honest, it is sometimes quite heavy and can be fairly intense. But that is the nature of the beast – we are not called the ‘Voice of Travel’ in Scotland without good reason!
There have been a few big issues and collapses in the trade recently, like the Ryanair cancellation debacle and the Monarch Airlines failure.
Monarch didn’t have a huge e ect on our Members, because it mostly ew from
the South, but it did highlight one of the issues that we have raised time and time again in our consultations with the CAA and government: the total lack of nancial protection on ‘seat only’ sales made
direct to the public by airlines (something that was highlighted by the collapse of Globespan in Scotland many years ago).
This kind of sale is generally not covered by the ATOL system and the consumer is usually ignorant of this fact when making the purchase. Why is it, you may ask, if an agent wants to sell a ‘seat only’, they are required to provide ‘ ight only’ ATOL coverage - but the same seat sold directly by the airline does not?
Of the 110,000 Monarch passengers who were repatriated from abroad when the airline collapsed, it appears that only 20,000 were actually covered by the ATOL system. So, it would seem that it was actually a government decision to instruct the CAA to bring back the other 90,000 passengers - at the taxpayers expense.
Bringing back the stranded travellers was the right thing to do. We are not arguing about that. Why they were not already covered by the ATOL system or another form of nancial protection is the
real question.
As I mentioned, for many years during the numerous ATOL consultations held by the CAA, the SPAA have advocated the need for the ATOL protection system to be extended to cover ‘seat only’ sales made by airlines direct to the public. As long as 12 years ago, we proposed a £1 levy on all scheduled airfares to provide nancial protection for seat only sales. Successive governments failed to heed the advice or warnings, citing that a major change in legislation was required to do so.
Anyway, fast forward to the present day and here we have an airline gone bust
and the government choosing to meet
the costs of repatriation of ‘seat only’ customers at taxpayers’ expense. Probably because they quite rightly feared the consumer backlash if it became apparent that there was no consumer protection
in place.
We all know that hindsight is a great thing, but it gives us no real satisfaction to say ‘we told you so’. SPAA might be the Voice of Travel, but when it comes down to it, sometimes the message can fall on
deaf ears!
If anything good comes out of the Monarch Airlines debacle, let’s hope it’s that those with the power to change things, begin to listen.
aLan GLen, SPaa President
10
expanding the boundaries
october 2017


associate member news Bytes
Outstanding value with Oceania Cruises
alex farquharson has been with Oceania Cruises for seven years as Sales Manager for the North, Scotland and Ireland. Alex’s role is to promote Oceania Cruises and also to train agents on the best way to sell Oceania Cruises to mutual customers.
Providing the highest quality, Oceania Cruises o ers The Finest Cuisine At SeaTM, meticulous attention to detail with a warm, inviting elegant ambience. Numerous gourmet restaurants are available at no extra charge, o ering an array of choice from Continental cuisine to classic steakhouse fare.
Proud winners of ‘Best for Food’ at the prestigious Cruise International Awards and winner of both ‘Best Ocean Cruise Line’ and ‘Cruise Line of the Year’ at the Food & Travel Reader Awards shows that cuisine, comfort, service and outstanding value are the pillars that de ne Oceania Cruises award winning product.
wealth of product with iTC Travel Group
Kym O’Brien joined ITC Travel Group in January
2015, which includes in its portfolio of brands
a wealth of product - Inspiring Travel Company, Western & Oriental, Regent Holidays, Rainbow Tours, Villa Select, Luxury Villas, ITC Sports and Spectate Sports.
As National Relationship Manager for Scotland & Northern Ireland, and with such a wide range of brands to work with, Kym can help agents nd something for everyone.
Kym comments: “Please feel free to contact me if you want to know more about our products. Let me do the hard work to help you and your team understand what we o er and how this can t in with your business.
“We can o er great opportunities to build lasting partnerships with agents that
are looking for something and someone di erent to work with.”
Travelpack o ers agents expert knowledge
Travelpack’s Regional Manager for Scotland and Northern Ireland is Lisa harkness. Lisa loves being out on the road meeting agents and is more than happy to arrange a sales visit to help with any enquiries you may have.
why book with Travelpack?
3 Agent friendly
3 Wide selection of ights, hotels, car hire, transfers, cruise,
rail tours, excursions and holidays
3 Exclusive ight and hotel deals
3 Specialist destination knowledge
3 Expertsintailor-madeholidaysandcomplicateditineraries
3 Free marketing support
3 Sales Managers are available 7 days a week
3 Long opening hours
6 am - 12 midnight weekly
3 ATOL,ABTA,IATAlicensed
meet G adventures - the travel pioneer!
Roxy freeman has joined the team at G Adventures as Regional Sales Manager (maternity cover) for Scotland. Her role will see her travel throughout Scotland helping our trusted agency partners experience the G Adventures di erence.
This includes travel that gives back to local communities, lifetime deposits and guaranteed departures, all on over 700 small group tours and marine adventures around the world.
G Adventures is an adventure travel pioneer o ering a selection of a ordable small-group tours, safaris and expeditions. Our award-winning trips embrace authentic accommodation, exotic cuisine and local transport to put travellers on a rst-name basis with the local people, cultures, landscapes and wildlife.
In 2018 we will o er new experiences in Oman, Hawaii, Ethiopia, USA Deep South, Mongolia, Namibia &
Sri Lanka to name but a few – something
for everyone!
If you would like to arrange training, or require further information, email – [email protected] or call 07581 267550
If you would like to request a sales visit, email [email protected]
To contact Kym, email: [email protected] or call 07801 044 402 or 01244 355 425
Email: [email protected] or telephone: 07792 232 185 for more information
october 2017
11


12
The best thing about my job and what keeps me motivated, is that no one day is the same. Each day is so varied - whether it’s meeting travel agents, tour operators or members of the public; visiting di erent locations throughout Scotland and the North of England; or hosting ship visits and escorting FAM trips.
As a sales manager, it’s important that you like meeting people and you enjoy driving. Luckily for me, I really enjoy meeting people and I absolutely love cars! I always carefully prepare for the week ahead and you will o en nd me in my garage
in the evening, putting presentation packs together for the following day’s training sessions and meetings.
When you’re “on the road” you also have to be prepared
for every eventuality. My favourite story involves Police Scotland who once mistook me for a Liverpool drugs baron! They scrambled the force helicopter to tail me while they assembled four vehicles from the armed response unit
who then stopped and surrounded my vehicle! Luckily, it didn’t take them long to realise their mistake and it all ended amicably. However, I’m always very careful now on my visits north of the border and very polite to our friends from Police Scotland.
The most important aspect of my current role is getting
out and about with our travel partners and improving the understanding that agents have about the Crystal cruise product. Even though Crystal has been operating successfully for 27 years, the company has been relatively low pro le in the UK and especially in the North of England and Scotland. Under the new ownership of Genting Hong Kong, and with the expansion from ocean cruising into European river cruising and also luxury expedition yachts, it o ers a stunning and diverse product range and is one of the best kept secrets in the cruise world!
Many agents prefer an early morning product training session before the phones start ringing. Starting a training session at 8.30am can be really useful and I nd it helps to reward agents with goodies from a certain restaurant with Golden Arches and lots of co ee! I always try to keep the training fun and cover the basics, including an overview and a product update and where possible, show some videos. As long as the sta learn at least ve new key things about the product, then I am happy. Crystal also has a great online training programme in partnership with OTT.
On sales calls, I always like to take agents chocolate biscuits or Kit Kats. It’s my way
of saying thank you.
I also like to record the visit with a sel e, which I send back to Elaine in the o ce who posts it on our Facebook page. Since we started posting the sel es, we’ve had a great response from agents and a lot
of likes.
We have been very fortunate this year that Crystal Symphony has visited a number of Scottish and Northern England
ports as part of its Northern Europe and British Isles voyages so we’ve been able to showcase the ship during a series of organised ship visits. I absolutely love hosting ship visits, which include tours of the ship, followed by lunch onboard. We are also happy for agents to bring along some of their clients as it’s a great opportunity for them to get a feel for the Crystal product. Next summer Crystal Serenity will be visiting Greenock and South Queensferry, so if you have any ideas for a ship visit, just let me know!
A typical day could nish with me attending one of the many SPAA functions, providing a great opportunity to meet old friends as well as new agents. Alternatively, a day could nish with me hosting a client presentation event in conjunction with one of our travel partners.
Throughout the day, it’s important to chat to the London
o ce and to keep on top of emails. One of my new rules when driving is to keep my phone in a shoebox in the boot of the car. If I didn’t do this, it would too tempting to have a sneaky look at an email or to take a call!
I’m glad to say, that a er all these years ‘on the road’, I still love it and long may it continue! Right, I’m o now to buy some
Kit Kats!
If you need anything, please feel free to give me a call on 07841 921533 and I’ll be more than happy to help. I look forward to seeing you all soon.
with JonsChofield Regional Sales Manager – Northern England and Scotland, Crystal Cruises
e
expanding the boundaries
october 2017


OUR MAN IN THE NORTH REPORTS ON...
SUNSHINE! And to be specific – Caribbean sunshine. What could be better than escaping the British winter for the bright sunshine, stunning scenery and diverse and fascinating cultures of the Caribbean. Why not suggest Crystal to your guests as we have lots of different options to tempt them – they can enjoy the ultimate yachting experience onboard Crystal Esprit, or all the choices in dining, entertainment and enrichment they could ever want onboard the stunning Crystal Symphony. I’ve included a couple of options below but just give me a call if you need any more information.
If you would like to learn more about Crystal Cruises, just give me a call or send me an email: 07841 921533 | [email protected]
BRITISH VIRGIN ISLANDS YACHTING ESCAPE
COLONIAL CHARMS
ROUND-TRIP MARIGOT BAY
Voyage #8608
Crystal Esprit | 25 February 2018 | 7 nights Highlights: Marigot Bay, St Barts, Anegada, Scrub Island (overnight), Jost Van Dyke (overnight), Salt Island, Tortola, Peter Island (overnight), The Indians, Virgin Gorda, Gorda Sound and Marigot Bay.
Fares from £3,927 per person cruise only
NEW YORK TO FT. LAUDERDALE
Voyage #8224
Crystal Symphony | 25 October 2018 | 14 nights Highlights: New York, Charleston, Savannah, Cape Canaveral, Bimini, Ocho Rios, Oranjestad, San Juan and Ft Lauderdale.
Fares from £3,461 per person cruise only
FOR FURTHER INFORMATION OR TO BOOK PLEASE CALL:
O20 7399 7601
www.crystalcruises.co.uk
ABTA No.V8548
Fares are per person, cruise only in UK sterling based on double occupancy in a lead-in stateroom for the first two full-fare guests and include port, security and handling charges, which vary by departure. All fares, offers and itineraries are subject to change and availability and can be withdrawn at any time. Fares may fluctuate and should be used as a guide only. Prices may go up or down. You should contact us on 0207 399 7604 before booking, or visit our website www.crystalcruises.co.uk. The fares are available to new bookings only and are only available to UK & Eire residents. Restrictions apply. See crystalcruises.co.uk for complete terms and conditions of all offers. (c) 2015 Crystal Cruises, Inc., Ships' registry: The Bahamas.
Jon Schofield


faR east feature
indonesia – exploring Beyond Bali
Indonesia’s island of Bali is a rm favourite for tropical escapes and with its turquoise waters, stunning natural backdrop of volcanoes and lush terraced rice elds, it is easy to see why. With Indonesia comprising of 17,000 tropical islands, there is so much more to explore beyond Bali and now the Ministry of Tourism is promoting priority destinations to encourage visitors to do
just that.
LaKe TOBa, North Sumatra sits 900 metres above sea level and at over 1,145km, is the largest lake in South East Asia, as well as one of the deepest in the world. O ering spectacular natural beauty and a cooler climate, Lake Toba is the perfect place for
a relaxing escape.
BOROBUdUR, Java is home to the world’s largest Buddhist monument. Built in the 9th century, Borobodur Temple sits on a hilltop overlooking lush green elds. Covering an area of 123 metres by 123 metres, this magni cent structure features 504 Buddha statues and 2,672 relief panels.
BROmO TenGGeR SemeRU naTiOnaL PaRK on Java is the largest volcanic region in the province and is an absolute must- visit for intrepid explorers. Rising 3,676 metres above sea level, the active Mt Semeru and its plumes of volcanic smoke are a wondrous sight.
waKaTOBi naTiOnaL maRine PaRK, Sulawesi o ers a variety of tropical sh and corals and with over 50 spectacular dive sites, Waktobi is the ultimate diving destination.
14
expanding the boundaries
october 2017
- improving the air travel experience
hainan airlines has, once again, been named one of the top ten airlines by Skytrax.
The airline is a seven-time recipient of the SKYTRAX ve-star airline award, which recognises the highest standards of airport and onboard product provided by an airline to customers, together with consistent and high standards of front-line sta service.
Sun Jianfeng, Hainan Airlines President, said: “It is an honour to be recognised as one of the top airlines in the world. As we celebrate our 24th anniversary, we remain committed to delivering the most enjoyable and safest experiences for our customers, on the ground and in the air, that combine the highest standards of international excellence with our unique Chinese heritage and longstanding focus on hospitality.”
Committed to constantly improving the air travel experience, Hainan Airlines has recently introduced a number of enhancements including the rollout of the Boeing 787-9 aircra equipped with Wi-Fi technology and upgraded business class cabins with the Reverse Herringbone Seat layout.
Hainan Airlines has also partnered with Michelin-starred chefs to create an exclusive menu for its “Hai Chef” service. The airline also o ers an international VIP lounge, the HNA Club and has also teamed up with world-renowned haute couture designer Laurence Xu in the design of its h-generation uniforms, which have been showcased in the nale at this year’s Paris Haute Couture Fashion Week, as part of HNA Paris International Week.
Hainan Airlines operates services between Manchester and Beijing, with connecting ights available with Flybe from Edinburgh, Glasgow, Belfast and Aberdeen. For further information, email Diogo Castanheira, UK & Ireland Account Manager: [email protected]


www.hainanairlines.com
Manchester to Beijing DIRECT
The only direct ight to Beijing outside of London
Arrive in approximately 10 hours | Award Winning Airline


faR east feature
The ‘Flying Finn’ from Scotland to the Far East
fly the short northern route between edinburgh and asia via helsinki!
3 Transfer hassle free via Helsinki Airport 3 40-minute minimum connection time
3 Designed especially for transferring between European and Asian ights
3 Great facilities and lounges
3 Flying up to 9 ights a week between Edinburgh
and Helsinki in 2018
Europe's closest stop to Asia is a smart way for your clients to
y. Multi-award winning Finnair welcomes them on board with renowned Finnish hospitality and the personal Nordic touch. All they have to do is sit back, relax and enjoy the trip - they are in great hands.
BUSineSS CLaSS
Rated one of the very best business class experiences • Fully at seat bed • 1 hour complimentary Wi-Fi • 12-inch IFE screen • In-seat power and USB *Pre-order gourmet meals
eCOnOmy COmfORT
Located in the rst 5 rows of the economy cabin • Up to 5 inches/ 13cms extra legroom • 1 hour complimentary Wi-Fi • Priority boarding • Better headrest • Amenity kit
eCOnOmy CLaSS
Enjoy a choice of meals while sur ng the IFE system, 9-inch personal touchscreen, with a glass
of sparkling wine
The neXT-GeneRaTiOn eCO-SmaRT aiRBUS
a350 XwB aiRCRafT
Quieter, with larger windows, specially designed overhead bins, LED mood lighting (including the "Northern Lights" show) - there is more space and light on this exceptional aircra . They feature a state of the art IFE system and Wi-Fi, and an advance air ltration system, making the travel experience aboard the A350 truly new and exciting, as well as ensuring passengers arrive refreshed.
finnaiR deSTinaTiOnS inCLUde:
• Hong Kong • Bangkok • Beijing • Shanghai • Xian
• Chongqing • Guangzhou • Nanjing (launches May 2018) • Tokyo • Nagoya • Osaka • Seoul • Fukuoka • Delhi
• Singapore • Phuket • Krabi • Goa
Finnair is a member of oneworld, the alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travellers. Finnair also partners with British Airways, Japan Airlines and Iberia, to o er customers a greater choice of ights to Japan.
The only Nordic carrier with a 4-star Skytrax ranking, Finnair has also won the World Airline Award for Best Airline Northern Europe for the past eight years running.
For Finnair Trade Support, please see www. nnair.com/easy Username and Password is aGfinnaiR01
For Finnair product training, please see OTT course -
www. nnairexperts.com
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expanding the boundaries
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Book the smart way to the far east - The flying finn !


FLYTHE SHORT NORTHERN ROUTE
SHORT ROUTES AND SMOOTH CONNECTIONS ON YOUR WAY BETWEEN EUROPE AND ASIA.
Our Northern heritage has shaped the way we think. We know the value of personal space, privacy and simplicity. Feel it yourself and book your ights at nnair.co.uk or contact your local travel agent.
THE NORDIC WAY


faR east feature
finnair has announced a new year-round route between helsinki and nanjing, China.
Located along Yangtze River, Nanjing is one of the four ancient capitals of China and with a population of over eight million people, is an important leisure destination. The new route will be operated three times per week during the 2018 summer season and two times per week during the winter season.
Altogether, Finnair will o er 38 weekly ights to Greater China, ying daily ights to both Beijing and Shanghai, four weekly ights
to both Chongqing and Guangzhou, three weekly ights to both Nanjing and Xi’an as well as 10 weekly ights to Hong Kong.
Over the past decade, Finnair has placed a strong strategic focus on the Chinese market, opening direct routes to Chongqing, Xian and Guangzhou while enhancing the passenger experience with Chinese signature meals and mobile payment solutions onboard such as Alipay.
The inaugural ight to nanjing will take place on 13th may, 2018 and the new route will be operated with an airbus a330 aircra .
Explore the beauty
of Huangshan
For stunning scenery and outdoor pursuits, visitors wanting to explore the natural world of China should head to the Huangshan Mountain range, (The Yellow Mountains), a UNESCO World Heritage site, located approximately 300 miles south west of Shanghai in eastern China’s Anhui Province.
The Huangshan city government has announced that it is waiving the entrance fee to this protected National Park for foreign tourists and Chinese from outside the Chinese mainland during the coming winter months.
Tourists holding foreign passports and those from Hong Kong, Macao and Taiwan will be allowed to enter the resort free of charge from 1st November, 2017 to 28th February, 2018. Another 50 resorts in the city will also o er half price admission to tourists from outside the Chinese mainland.
The costs of cable cars, transportation, cruise boats and hot springs within the resorts are not included in the discounts.
This protected National park is considered one of the most beautiful areas in China and is renowned for its magni cent scenery, granite boulders, hot springs, waterfalls, caves, lakes and ancient temples.
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expanding the boundaries
october 2017
adds seventh destination in China
A journey of a thousand miles begins with a small step. (Chinese proverb)


C
M Y CM MY CY CMY K
faR east feature
discover the culture and traditions of japan
Visitor numbers from the UK to japan are increasing steadily year on year and as japan will be hosting both the Rugby world Cup in 2019 and the Tokyo Olympics in 2020, the run-up to these events will increase the country’s pro le still further.
Of course Japan’s history and unique culture are the main attractions. But it’s also a place for honeymooners, skiers and snowboarders, scuba divers, walkers, and for followers of anime, manga graphic novels and contemporary culture.
As Japan is “just across the water” from Siberia, the north
and mountainous areas of the country have reliable, deep
powder snow from December to March, great for skiing and snowboarding. But a winter sports trip to Japan is really two trips in one: an opportunity to practise the sport and also to explore this unique country and its culture.
Japan is also a starting or nishing point for several major cruise ships in 2018: Holland America Line, Norwegian Cruise Line, MSC and Princess Cruises will all sail out of Yokohama on trips around Japan or on to China and Taiwan. This is a great opportunity for
travellers to y out to Japan earlier, or return later, and spend some pre- or post-cruise time discovering the country in more depth.
As well as decent 3* and 4* western-style hotels, Japan has a multitude of deluxe properties of the major worldwide hotel chains, as well as very special “ryokans”, where guests can experience Japanese tradition as well as very high levels of service.
For travellers on a budget, the Japan Rail Pass remains an ever- popular product: valid on the entire Japan Rail network including Bullet trains, the Rail Pass is great value for money.
To nd out more about selling Japan or to book tours or tailor- made, call one of the Japan specialists team at JTB in London on 020 8237 1605 or visit www.japanspecialist.co.uk.
october 2017
19


faR east feature
Holland America Line - Classic Style & Enriching Journeys
holland america Line will increase capacity in asia for autumn 2018, with ms westerdam, carrying 1,964 guests in classic style and featuring spacious accommodation (nearly 70% with private veranda) and sumptuous suites, all recently refreshed in summer 2017.
Featuring a series of new enhancement and enrichment opportunities, Westerdam is the perfect way for your clients to explore Asia and experience exotic destinations in an enriching and enthralling way - whether that’s cruising the iconic limestone stacks of Halong Bay in Vietnam, exploring fascinating cities like Singapore and Hong Kong, taking in iconic UNESCO treasures such as Angkor Watt or Borobudur - or relaxing on a white sand beach in the Philippines.
Onboard, there’s even more to explore.... with Explorations Central (EXC) a new interactive centre located in the Crow’s Nest,
featuring a wide range of indispensable travel resources designed to make travel more engaging, vivid and meaningful. As well as the latest technology, there’s an experienced EXC team o ering tours, destination guides, TV and theatre experiences.
Each night unforgettable entertainment unfolds. Your clients will be amazed by astonishing footage from BBC Earth, accompanied by live music... from Memphis blues, classical chamber music or 50 years of chart hits at Billboard Onboard.
Holland America Line’s cuisine is inspired by ve of the most in uential chefs working today, encompassing a culinary journey that may take your clients from the heart of Japan (sushi with yuzu- avoured tuna and guacamole, anyone?) to the south of France, with a choice of casual to more formal options.
and that’s just for starters....!
Hong Kong -
a city of contrasts
Hong Kong is one of the most dynamic cities in the world, a
living fusion of East and West. As your clients explore, they’ll be swept up by its energy, dazzled by its multifaceted, multinational character and awed by the pace of life. Prosperous, vigorous and upbeat, Hong Kong has established itself as a world-class tourist destination, capitalising on its position at the heart of Asia and the gateway to China.
With 150 years of colonial in uence woven into 5,000 years of Chinese culture, Hong Kong is a city of contrasts that continues to delight visitors year a er year with a full calendar of traditional celebrations and Western festivals. A brief look at what’s going on in Hong Kong each year will illustrate to your clients how this city has earned its reputation as the events capital of Asia.
As an international city, Hong Kong is more than a premier destination. It boasts a diverse range of attractions, including
some of the world’s highest skyscrapers on Hong Kong Island; a dazzling mix of malls, street markets, art and cultural attractions in Kowloon; ancient villages, shing harbours and sh ponds in the New Territories; and more than 260 outlying islands with beautiful beaches, mountains and harbours.
There are fantastic journeys and experiences around every corner, just waiting to be discovered by visitors. Let your clients experience an insider’s view of Hong Kong by taking one of many fascinating tours designed to cater to a variety of interests.
For more information on Hong Kong or to register for the Hong Kong Specialist Programme, please visit partnernet.hktb.com.
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expanding the boundaries
october 2017


EXPLORING
IMMERSIVE ASIA
Holland America Line – Classic Style & Enriching journeys.
Book select 2018 & 2019 cruises by 17 Nov 2017 and your clients will receive all four o ers below:-
1 Drinks package worth up to $1,000 per stateroom
2 Speciality Dining Experience
3 Reduced fares for 3rd/4th guests
4 50% reduced deposit
Book a suite and receive all the above
PLUS $200 spending money
Cruising for the rst time in Asia, Holland America Line is delighted to introduce ms Westerdam.
Carrying 1,964 guests in classic style, the Westerdam features spacious accommodation, nearly 70% with private veranda and sumptuous suites, all recently refreshed in summer 2017.
Featuring a series of new enhancement and enrichment opportunities for guests, Westerdam is the perfect way to explore Asia and experience exotic destinations in an enriching and enthralling way – both ashore and onboard.
14-NIGHT CHINA & JAPAN
15 Oct 2018
Ms Westerdam
DEPART:
YOKOHAMA
ARRIVE:
SHANGHAI
29* Oct 2018
2 Feb~; 3 Mar 2019
Ms Westerdam
DEPART:
SHANGHAI
ARRIVE:
HONG KONG
12*, 27~ Nov; 20 Dec+ 2018 17~ Jan 2019
Ms Westerdam
DEPART:
HONG KONG
ARRIVE:
SINGAPORE
10 Dec 2018
Ms Westerdam
DEPART:
HONG KONG
ARRIVE:
HONG KONG
VISITS: Shimizu (Japan), Osaka, Beppu, Scenic cruising Kanmon Strait, Fukuoka, Incheon (Seoul, South Korea), Dalian Tianjin (Beijing, overnight), Qingdao
VISITS: Shanghai (overnight), Busan (Pusan), Kagoshima (Japan), Naha, Ishigaki, Keelung (Taipei, Taiwan, overnight), Kaohsiung, Manila (Philippines)
~ itinerary in reverse
Lead fares are based on dates marked *
VISITS: Sanya (Hainan), Halong Bay (Vietnam), Da Nang, Nha Trang, Phu My (Ho Chi Minh City), Sihanoukville (Kompong Som), Laem Chabang (Bangkok overnight), Nathon (Ko Samui) ~ itinerary in reverse
+13-night Christmas cruise
Lead fares are based on dates marked *
VISITS: Naha (Japan), Ishigaki, Keelung (Taipei), Kaohsiung, Manila (Philippines)
14-NIGHT TAIWAN & JAPAN
Cruise from
£2,199
per person
Cruise from
£1,999
per person
13-16-NIGHT
FAR EAST DISCOVERY
Cruise from
£1,999
per person
10-NIGHT EAST ASIA
Cruise from
£1,249
per person
MORE ASIA CRUISES AVAILABLE. PLEASE ASK FOR OUR FLY/CRUISE FARES FROM LONDON AND REGIONAL AIRPORTS
CONTACT THE SALES TEAM
Email: [email protected]
Call 0344 338 8604 Reservations: 0344 338 8600
ALL PRICES STATED ARE CRUISE ONLY. Fares listed are in GBP Sterling. Fares and Explore4 offers are based on Promo(s) KA/KB/JD/NX/NQ/UU and are per person based on double occupancy and include Taxes, Fees & Port Expenses. Explore4 offers are per stateroom based on double occupancy, for 1st and 2nd guests sharing a stateroom and excludes 3rd/4th guests, except as provided herein. Offers are available for new bookings only, are not combinable with any other discounts and are not transferable or refundable. Subject to availability. Offers are applicable on select 2018-2019 sailings. Signature Beverage Package (drinks package) has a daily limit of 15 beverages. Value of $1000 is based on a 12-night cruise, per stateroom. Pinnacle Grill dinner (speciality dining experience): Guests receive one complimentary dinner per person. Reduced fares for 3rd/4th guests is based on sharing a stateroom with 1st and 2nd guests. Suite offer: Onboard Spending Money is US$100 per guest (U$S200 per suite). For full offer terms and conditions, please refer to hollandamerica.co.uk/Explore4. Offers are capacity controlled and may be modi ed or withdrawn without prior notice. Other restrictions may apply. It is the responsibility of guests to ensure they have a full passport valid at least 6 months beyond the date travel is to commence. Explore4 offers end 17 November 2017. Ships’ Registry: The Netherlands.


faR east feature
immerse yourself with
Wendy Wu Tours is one of the UK’s leading China and Asia specialists, o ering fully inclusive group tours, private tours, and tailor-made holidays. Our philosophy is a simple one - to provide your clients with a truly inspiring travel experience. By taking care of all the aspects of your customer’s holiday – including their visa - they are le free to concentrate on the good stu : making their time away enjoyable, enlightening and memorable.
what’s new for 2018?
new Bookable website –
making it even easier for agents to sell a Wendy Wu tour, 24 hours
a day, 7 days a week!
new Tours & extensions -
including Best of Borneo, a tour which o ers a chance not only to see the gorgeous orangutans but to bring customers even closer to local culture with a range of authentic experiences.
We have also introduced new tour extensions in China and South Korea.
new immerse yourself Tours -
bringing you closer to the cultures you visit, with immersive experiences such as Tai Chi with a grandmaster in China or meeting local tribes in Vietnam. If hiking along the Great Wall of China is on your bucket list, this is your chance!
why should agents choose wendy wu Tours?
3 Our Classic group tours are fully inclusive, with ights, meals, guides, accommodation and even visa processing fees worth up to £200 all covered in the price
3 We pay commission on the total holiday value
3 We o er price parity between direct and trade bookings 3 We o er regional departures from across the UK
3 Book online 24 hours a day
how do we help agents sell more?
Our new agent website allows you to make bookings 24 hours a day, download marketing materials and take part in our online training modules – giving you everything you need to sell a Wendy Wu tour!
Our four Business Development Managers are on the road across the country, o ering support with joint client events and in-store days as well as personal training sessions, both locally in branch and via online webinars.
We can also help you decorate your shop window with one of our awesome window packs, designed to help
bring your window to life and promote our
most popular destinations – just ask your
local BDM or speak with our Trade Support team at head o ce.
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expanding the boundaries
october 2017


AWARD-WINNING FULLY ESCORTED TOURS TO ASIA
UPGRADE TO BUSINESS CLASS
FROM ONLY £199pp
Book a tour to China, Japan, Vietnam or Cambodia and enjoy a luxurious on-board experience ying with
SALE ENDS 31 OCTOBER
WHY BOOK WITH WENDY WU TOURS?
Earn up to £100 incentiveBook online 24 hours a day
Earn commission on total holiday costVisa service included Price parity between agents and customersFull marketing support
Enjoy a fully- at bed
CALL US ON 0800 988 4888 EMAIL [email protected]
OR VISIT wendywutours.co.uk/agents Terms and conditions apply.


news
Join the Loyalty Rocks Club with
Throughout October, agents can earn 30 points per booking with Carnival Cruise Line’s latest Loyalty Rocks Club incentive. These 30 points have the equivalent value of £30 and can be exchanged for a variety of well-deserved treats. In addition, every Carnival Horizon Mediterranean booking made throughout October’s ‘Plan A Cruise Month’ will earn agents an extra 20 points.
On top of this, every booking made and claimed in October will be entered into a fabulous prize draw with ten lucky agents winning a place onboard a Carnival Horizon fam trip in April 2018.
Launching in spring 2018, the 133,500-ton Carnival Horizon
will o er a wide range of onboard innovations, including a groundbreaking bike-ride-in-the-sky attraction called SkyRide, an IMAX Theatre and a delicious array of dining choices, including the Fahrenheit 555 steakhouse, Bonsai Sushi, the Cucina del Capitano family-style Italian restaurant and Ji Ji Asian Kitchen.
Carnival Horizon will also be the rst ship to feature a colourful Dr. Seuss-themed WaterWorks park – part of an exclusive partnership with Dr. Seuss Enterprises.
Carnival’s Loyalty Rocks Club is an easy to earn, easy to use club that rewards agents for being brilliant partners with a whole host of treats, from high street vouchers to holidays, gi s, experiences and more.
To register for the Loyalty Rocks Club, agents should visit
https://loyaltyrocksclub.redpoints.co.uk
Cruise
Our pick of the best cruise sales opportunities
of the
Month...
Variety Cruises - indulge in the james Bond lifestyle!
Travel agents take note - if you are looking for a cruise product that is really di erent, that o ers an amazing travel experience in superb style and comfort, then take a look at Variety Cruises.
I recently visited one of their ships -The Variety Voyager - and it was like stepping on board a luxury yacht of the rich and famous, the type that you see in the glamorous ports around the world or in a scene from a James Bond movie!
Variety have eleven steel hulled state of the art sleek mega yachts, each uniquely designed and cra ed, hosting no more than 74 guests on the largest one. They have been voted the Number One Boutique Cruise Line Worldwide by USA Today, Best Small Ship in Greece by Conde Nast and Top Small Ship Cruise Line by Cruise Critic!
The itineraries are superb - suited to cruising on a stunning yacht that turns
heads everywhere you go - the Greek and Canary Islands; the Adriatic Sea from Dubrovnik; from Malaga to Lisbon; Iceland; the Cape Verde Islands; The Seychelles and Cuba. Your clients can expect an unforgettable and magical voyage - 98% of their guests have rated their experience as excellent.
All the cruises are for 7-nights so you can easily o er ights and pre and post cruise stays to create a luxurious holiday. Prices start from £1,100 per person for a 7-night cruise.
If you would like further information, Variety Cruises would love to hear
from you. Contact Simos Bakas, Variety’s Sales Manager via email at [email protected] to discuss ways in which you can work with them.
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expanding the boundaries
october 2017


news
CTO launches
Hurricane Relief Fund
If you felt helpless while you watched the devastation unfold in the Caribbean, you can now help the countries a ected by Hurricanes Irma and Maria.
The Caribbean Tourism Organization (CTO) is collecting donations through the CTO Relief Fund for relief e orts in member countries a ected by the recent hurricanes and to assist other Caribbean countries a ected by the natural disasters.
To donate to the CTO’s hurricane Relief fund, visit
www.gofundme.com/hurricane-relief-fund-cto
Many islands are in need of support including Anguilla, Barbuda, British Virgin Islands, Dominica, Puerto Rico. St Martin, St John, St Thomas, St Croix and St Barts.
For the latest information on the islands and hotels, visit www.Caribbeantravelupdate.com. The website features regular updates on the recovery e orts, along with a map showing the a ected islands. We should also remember however, that the vast majority of the Caribbean was una ected by the hurricanes and ‘is open for business’.
Florida Keys now open for visitors
The Florida Keys reopened to visitors on Sunday 1st October, following recovery e orts a er Hurricane Irma impacted the island chain on
10th September.
Infrastructure repairs were carried out as quickly as possible in order to resume the tourism-driven economy that employs about 50 per cent of the Keys workforce. “By welcoming visitors to the destination, it provides the jobs and the hope that our residents
are looking for so they can begin to rebuild their lives,” said Stacey Mitchell, director of marketing for the Florida Keys tourism council.
While Key Largo and Key West were least a ected by the storm, not all properties, including RV resorts and other tourism facilities throughout the Keys are operating on a normal basis. Visitors should call ahead to ensure that their accommodation is open.
Recovery e orts are ongoing, especially in the Lower Keys and parts of Marathon which were hardest hit by the storm. Key West and Marathon airports are open, the Port of Key West is hosting cruise ships and the Florida Keys Overseas Highway is drivable for motorists throughout the 125-mile island chain.
CARIBBEAN
TOURISM
ORGANIZATION
LAUNCHES
RE
LIEF FUND
The Caribbean Tourism Organization (CTO) appreciates all donations to assist in the recovery efforts of Caribbean countries impacted by Hurricane Irma and Hurricane Maria. All money raised will be sent directly to CTO member country governments affected by the hurricanes to hasten the recovery and support those who lost their homes and possessions.
TO DONATE TO THE FUND, PLEASE VISIT gofundme.com/hurricane-relief-fund-cto
october 2017
25


The Ultimate Sales Guide
Fly in
style from
Glasgow,
*Belfast and
*Aberdeen
with Icelandair
3 Generous legroom
3 Luggage included
3 Personal seat back touch screens with the latest movies, shows and music 3 Seat selection included
3 USB chargers on every seat
Passengers can look forward to fast, hassle free, smooth transfers. *ABZ & *BHD services are operated by Air Iceland Connect
26
expanding the boundaries
october 2017


Icelandair y to 20 destinations in North America via their state of the art hub at Ke avik You can book your clients via Ke avik to:
• Edmonton
• Halifax
• Minneapolis
• Montreal
• New York - Newark & JFK
• Orlando
Just look at what Icelandair include in their GREAT VALUE FOR MONEY fares -
• Philadelphia • Portland
• Seattle
• Tampa
• Toronto
• Vancouver
• Washington D.C.
• Anchorage
• Boston
• Chicago
• Cleveland (from May 2018)
• Dallas
(from May 2018)
• Denver
eCOnOmy CLaSS
3 1 X 23 kgs case
3 1 X 10 kgs carry on
3 32-inch seat pitch
3 Meal for kids (All)
3 So drinks, tea and co ee 3 Pillows and blankets (All)
eCOnOmy COmfORT
3 2 x 23 kgs cases
3 2 x 10 kgs carry on
3 33-inch seat pitch
3 Business class check-in 3 Lounge access
3 Meal and beverages
SaGa CLaSS
3 2 x 32 kgs cases
3 2 x 10 kgs carry on
3 40-inch seat pitch
3 Business class check- in 3 Lounge access
3 Meal and beverages
new in OCTOBeR 2017 LiGhT faReS
Remember to tell clients they can enjoy an icelandair stopover. On their next journey across the atlantic, they can take advantage of a stopover in iceland to explore the land of re and ice for up to seven nights at no additional airfare!
To talk to Icelandair about sales, sta training, group enquiries, aircra visits or educational trips, call Mike Reynolds on 07341 774754 or email [email protected]
october 2017
27


foCus on river cruising
New river cruise partner for Shearings – A-Rosa Cruises
Shearings holidays’ 2018 River Cruise brochure features 21 new itineraries.
The company has partnered with A-Rosa cruises to o er 12 all-inclusive tours on board ve premium A-Rosa ships, sailing along the Rhine, Moselle, Danube, Dutch & Belgian Waterways, Seine and Rhone.
The new selection of lifestyle cruises o er intimate and relaxing holiday experiences and includes an 8-day ‘dutch delights & Charms of flanders’ cruise, a 10-day ‘Romance on the Rhine & moselle’ sailing and a 10-day ‘Provencal Rhone & the Camargue’.
The operator will also be introducing festive sailings on the Danube for the rst time, on board the MS A-Rosa Donna, including a 7-day ‘Christmas markets on the danube’, a 7-day ‘Christmas on the danube’ cruise and a 10-day ‘new year on the danube’ itinerary. The price of all A-Rosa cruises includes a dedicated free dedicated home Connect service.
Shearings has also added two distinctive itineraries on board the 4-star
MS Serenade 2, including a 12-day ‘Danube Symphony’ cruise and a 10-day ‘Flavours of the Danube’ cruise which explores the river’s culinary delights.
For more information see www.shearings.com or call the trade helpline on 01942 823 449.
Wild horses and pink amingos
for customers heading to the south of france on a river cruise, the Camargue is a totally unique experience not to be missed.
The Camargue Natural Park area, which includes a UNESCO designated biosphere reserve, can be visited at any time of the year, but for bird watchers, it is particularly spectacular in the spring and autumn, when the park’s wetlands are a magnet for thousands of migrating birds.
However, one of the main attractions of the area are the thousands of pink amingos. These can be admired in many of the park’s shallow expanses of water, but most easily in the Camargue ornithological park, a bird park just north of the seaside resort of Saintes Marie de la Mer. The centre has numerous walking trails and is home to many varieties of waterfowl, including amingos, egrets and herons along with a bird hospital.
While the amingos are the Camargue’s most emblematic birds, the area is more historically famous for its white horses. The Camargue’s horses are a special breed, reputedly one of the oldest breeds of horses in the world and they have lived in the saline wetlands for thousands of years. While some live in semi-wild conditions, most are now used either by the Camargue’s traditional cowboys, for herding and rounding up the area’s distinctive black bulls, or else for pony trekking. These stables cater largely for tourists and you can easily go out on a trek across the elds or the salt marshes.
The Camargue also o ers great hiking and cycling trails with miles of sandy beaches, only accessible along tracks or on foot, on horseback or bike.
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expanding the boundaries
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9 NIGHTS CHRISTMAS MARKETS ON THE DANUBE
Includes:
• Return ights & transfers
• 2 nights at 4* Danubius Arena Hotel, Budapest • 7 night cruise on board AMA Stella
Complimentary unlimited local wine and beer served with lunch and dinner
More culinary choices
Choice of multiple shore excursions
Ports of call: Budapest, Hungary (overnight) - Esztergom, Hungary - Vienna, Austria - Melk, Austria - Grein, Austria - Linz, Austria - Passau, Germany - Regensburg, Germany - Kelheim, Germany - Nuremberg, Germany (overnight)
Departs: Nov - Dec 17
Price based on 22 Nov 17 River Cruise departure
GLASGOW DEPARTURES FROM
£
PP £ 2,099
2,869
Fixed Window from Riverview French Balcony from Suite French Balcony from
1,649
PP £
PP
14 NIGHTS TIMELESS WONDERS OF VIETNAM, CAMBODIA & THE MEKONG
Includes:
• Return ights and trasnsfers
• 2 nights Ho Chi Minh City, Vietnam
• 7 night cruise on board Mekong Navigator • 3 nights Siem Reap, Cambodia
• 2 nights Hanoi, Cambodia
Ultra-inclusive onboard
Choice of exclusive excursions
Five-star farm-to-table cuisine & drinks included throughout
Ports of call: Ho Chi Minh City, Vietnam - Cai Be, Vihn Long, Vietnam - Sa Dec, Vietnam - Tan Chau, Vietnam - Phnom Penh, Cambodia (overnight) - Angkor Ban, Cambodia -
Siem Reap, Cambodia
Departs: Oct - Dec 17; Jan - Mar 18; Sep - Dec 18 Price based on 09 Mar 18 departure
GLASGOW DEPARTURES FROM
Category 3 Superior Stateroom
£
PP
5,489
To contact our Cruise Plus Specialists, call 0800 0224 301 or email [email protected]


foCus on river cruising
The very best in european river cruising with Scenic and emerald waterways One great company, two great brands
Setting the standard for river cruising on Europe’s most iconic waterways, Scenic takes what you would expect from a 5-star river cruise to another level, where even the luxuries you would expect to pay for are included in the price!
Friendly and intimate in equal measure, our generously proportioned Space-Ships serve as your customers’ luxury oating boutique hotel, boasting some of the largest suites on Europe’s waters, with included amenities like a complimentary mini bar and balcony with innovative all-weather Sun Lounge. Not forgetting a butler service for every guest.
Unrivalled ne-dining, in up to six exclusive on board venues, introduces our guests to authentic dishes inspired by the path on which they’re travelling, while a selection of complimentary drinks are available, all day every day.
Unlock a world of distinct cultural encounters unavailable to the ordinary traveller, as we provide unprecedented access to some of the world’s most distinguished cultural hotspots. Exclusive and available without charge, these Scenic Enrich experiences are handpicked and consist of classical concerts in palatial settings, medieval feasts in ancient castles and social events in the homes of local families.
Our award-winning Scenic Freechoice daily excursions guide your customers through Europe’s ageless passageways. Guests will also have access to their own GPS device, tted with an interactive map and commentary function encouraging them to explore independently and learn about each point of interest they cruise past or visit.
Take the Scenic route and unlock a world of wonder, just waiting to be explored.
An Emerald Waterways river cruise introduces the highlights of ocean cruising to the intimacy of Europe’s waterways. Comfort and innovation combine on-board our state-of-the-art Star-Ships and our award-winning promise of Exceptional Emerald Value ensures peace-of-mind, with everything your customers could need included in the price of their trip. From ights, transfers and on-board tips, to every chef-prepared meal and complimentary drinks served with lunch and dinner.
We believe food plays an important part in the travel experience as our guests explore culture through traditional tastes, and our expert chefs cra their menus using locally-sourced produce to design dishes inspired by the path on which they’re travelling. From ve-course a la carte dining in the Re ections Restaurant, to al fresco light bites in The Terrace, our venues o er comfortable and picturesque locations from which to indulge.
Insightful days ashore are brought to life by our expert tour guides, who introduce your customers to the very best of what Europe has to o er, as UNESCO World Heritage-listed sites, fairy tale castles and grandiose cathedrals intertwine visits to cosmopolitan cities and quaint ancient riverbank towns. Our exclusive EmeraldPLUS programme provides authentic adventures that seek to avoid
typical tourist hotspots and our EmeraldACTIVE programme provides a range of activities directed at more outgoing guests.
In our constant dedication to bring the highlights of ocean cruising to the intimacy of Europe’s waterways, we’ve developed a custom- built feature, on board our Star-Ships, that promises to give your customers’ time on board an edge. Unlike any other on Europe’s waters, our ships boast a heated pool complete with retractable roof and bar which cleverly transforms into a cinema in the evening.
Chic, modern sanctuaries, our suites and staterooms boast an en-suite bathroom complete with luxurious toiletries, as well as a hotel-style bed, draped in high quality linens. A at screen HDTV and infotainment system is perfect for relaxation time and Wi-Fi keeps our guests connected with loved ones during their trip. There’s never been a better way to explore Europe’s iconic rivers.
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Truly all inclusive river cruising
£1,800 chau eur driven transfers^
Save
Free up to PLUS Private door-to-door
^Free private chau eur transfers are part of our Scenic Choice campaign, and may be exchanged for one of the following privileges:
4 Luxury pre-holiday airport stay with parking
per couple
Book by 30 October
4 4
Eurostar upgrade to Business Premier Class Luxury on board Spa Package
With Scenic, it’s all included
Flights from up to 15 UK regional airports The largest suites on the waters Incredible staff-to-guest ratio of 1:3
A butler service for every guest
Unlimited premium branded drinks† Complimentary in-suite mini-bar Fine dining in a choice of up to six on board options
Exclusive cocktail receptions at majestic locations
Daily excursions and experiences Complimentary WiFi internet Exquisite L’Occitane toiletries and luxurious bathrobes
Price includes tipping, transfers and all taxes
Contact your local Sales Manager or visit www.scenic.co.uk/agent-portal
Discover New Cruises
Three new 8-day European river cruises have joined the line up for 2018 alongside our ever-popular European sailings; The Majestic Rhine, The Charms of Holland & Belgium and The Classic Rhine.
Award-Winning Ships
Your customers can explore Europe aboard our innovative eet and experience unique highlights like a heated pool that transforms into a cinema at night.†
Award-Winning European River Cruises
SAVE UP £1,400 TO
PER COUPLE
ON YOUR 2018 EUROPEAN RIVER CRUISE PLUS CHOOSE FROM
FREE ON-BOARD DRINKS
OR
€250 PER CABIN TO SPEND ON-BOARD
when booked by 31st October
It’s All Included
From return ights from ve UK airports and on-board dining to daily excursions and all tips, everything your customer needs to make their perfect river cruise is included.
TRAVEL AWARDS 2016 WINNER
Contact your local Sales Manager or visit www.emeraldwaterways.co.uk/agent-portal Best River Line for Value
Scenic Terms and conditions: Offers are valid for new 2018 bookings only made between 1 October and 30 October 2017. ^Private door-to-door transfers are complimentary within a 75-mile radius of an airport where ights are available from or St. Pancras International Train Station and are subject to availability. For guests who live outside of this 75-mile radius, an additional supplement of £2.00 per mile will be charged. Luxury pre-airport hotel stay and parking is subject to availability - selected hotels only. Eurostar upgrade to Business Premier Class is subject to availability and routing. Spa Package – subject to availability on board. *All drinks are included on-board except for a number of rare, ne and vintage wines, champagnes and spirits. Offers can be withdrawn at any time. For full terms and conditions please see scenic.co.uk/terms-and-conditions.
Emerald Waterways Terms & Conditions: All of our holidays are subject to availability. The o ers shown are correct at the time of going to print (September 2017). The savings of up to £1,400 per couple and the choice of €250 on-boardspendpercabinorafreePremiumDrinksPackageareavailablefornewbookingsonlymadebetween1stOctoberand31stOctober2017. The€250on-boardcreditwillbedeductedfromyour nalbillupondeparture. The Premium Drinks Package is not available on our Asia or Russia itineraries and excludes Champagne, wine by the bottle and cabin mini-bar. We reserve the right to withdraw our o ers at any time. The required deposit payable at the time of booking is £250 per person with full payment required within 90 days of departure. †Please note: the Emerald Radiance Star-Ship on the River Douro does not have
bicycles or an indoor pool/cinema instead, there is a Serenity Pool on the Sun Deck. For full terms and conditions please visit our website emeraldwaterways.co.uk. E&OE.


foCus on river cruising
Superb value for money with Titan river cruises
Titan are o ering seven new river cruise itineraries for 2018, including 8-days sailing the beautiful Rhine from Amsterdam to Kehl aboard the exclusively chartered MS Bellejour and a 6-day cruise along Germany’s charming Elbe and Havel rivers aboard the exclusively chartered MS Johannes Brahms.
At the heart of Europe, Germany o ers a great choice of holiday opportunities. Clients can take a relaxing cruise along the legendary River Rhine, with vineyards and pretty medieval towns or head further east and discover the delights of the River Elbe as it ows through the historic cities of Dresden, Wittenberg and Magdeburg.
Germany’s capital, Berlin, is one of the continent’s most exciting cities and home to a superb collection of museums, art galleries and famous landmarks such as the Reichstag and the Brandenburg Gate, while Hamburg and Nuremberg are also worth a visit.
All Titan river cruises begin and end at
your client’s front door with their award- winning VIP door-to-door travel service and are accompanied by some of the best tour managers or cruise directors in the business.
Titan’s river cruises also o er superb value for money, with all meals – and o en, drinks too – included in the holiday price.
So why is Titan the perfect choice for your clients’ next river cruise?
3 60 expertly chosen river cruise itineraries on o er
3 additional extras including hotel stays making the cruise unique to Titan 3 excursions and visits included
3 The best tour managers and local guides in the business
3 Superb value for money, with all meals and o en drinks included
3 Titan’s price promise (protecting early bookers)
3 Titan’s ViP door-to-door travel service
3 free connecting ights from local airports*
3 Regional ights, still including home transfers*
*Subject to availability, any applicable supplements with be quoted once the ight schedule becomes available.
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River cruising with Titan
EXCLUSIVE CHARTER
Departing 4 Aug 2018 & 1 Sept 2018
Riverside Cities of Holland and Germany Sailing the beautiful Rhine
8 days from £1,899- SAVE up to £150pp Includes 20 meals and 3 excursions
ALL-INCLUSIVE DRINKS
Departing 27 Sept 2018
Discover the heart of France
Sailing the Loire Canal
7 days from £1,999 - SAVE up to £100pp Includes 17 meals and 5 excursions
ALL-INCLUSIVE DRINKS
Departing 3 Aug 2018
Wild France with the Camargue
Sailing the Rhone a Sete to Arles
7 days from £2,299
Includes 17 meals and 6 excursions
EXCLUSIVE CHARTER
Charms of the Elbe and Havel
Sailing from Hamburg to Berlin
6 days from £1,149 - SAVE up to £50pp Includes 14 meals and 3 excursions
Departing 26 Aug 2018
For more information please visit titanagents.co.uk
International ights from regional airports available on many Europe itineraries, look out for the ‘regional ights’ label in the brochure
OR
All river cruises include VIP door-to-door travel & free connecting ights!


foCus on river cruising
Crystal River Cruises christens Crystal Bach in Germany
Crystal River Cruises christened Crystal Bach, the rst of its four new build “Rhine Class” river ships, on Sunday 20th August in Rüdesheim, Germany. The ship’s godmother, German opera star Anna- Maria Kaufmann, christened the ship with the traditional blessing and champagne breaking and also lent her famed
talents to the celebration with a special performance of Johann Sebastian Bach’s “Air on the G String”.
In an industry rst, Crystal Bach and the other new “Rhine Class” ships who are set to follow her later this year and in 2018, feature all categories of accommodations positioned above the water line, boasting king-sized beds and Crystal’s acclaimed personal butler service.
The design of the vessels rmly reiterates Crystal’s commitment to not only
surpassing the very best the luxury travel industry currently has to o er, but leading the charge in pioneering new standards of luxury.
The festivities of Crystal Bach’s christening reached far beyond those in attendance
in Germany too, as Crystal broadcast the live stream of the ceremony via its Crystal Cruises Facebook page, e ectively inviting the world to join in the celebration!
Crystal Bach joins Crystal Mozart as part
of the Crystal River Cruises eet recently named “World’s Best River Cruise Line”
by Travel + Leisure on Crystal Mozart’s one-year anniversary on 11th July. Sailing 10- and 14-day voyages predominantly along the Rhine River, she will o er calls in Belgium, Netherlands, Switzerland
and Germany.
All four “Rhine Class” river ships which will be sailing by summer 2018 will o er plush amenities and spaces rarely seen in the river cruising industry, including Panoramic Balcony-WindowsTM, walk-in closets and dual vanity in the bathrooms in most categories, ETRO robes and slippers, wall-mounted at-screen HD TVs and Nespresso machines.
Additional features include a luxurious spa and separate tness centre and Crystal’s farm-to-table, Michelin-inspired cuisine in multiple, open-seating eateries: the elegant Waterside Restaurant, namesake Bistro cafés and the exclusive Vintage Room; and the Palm Court.
for more information and reservations, please call Crystal River Cruises on 0207 399 7604 or visit www.crystalcruises.co.uk
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ALL
EXCLUSI VET M THE WORLD’S BEST IS NOW EVEN BETTER
INTRODUCING CRYSTAL RIVER CRUISESTM. THE WORLD'S BEST IS NOW EVEN BETTER. From The World’s Best Cruise LineTM comes an entirely new way to travel. Experience the unrivaled standard in all- inclusive luxury, while exploring the timeless waterways of Europe with unforgettable overnight stays aboard five spacious, all-suite river yachts. Indulge in ever-changing scenery and lush landscapes with uniquely curated shoreside discoveries designed to surprise, enrich and fascinate. And complimentary butler service in each and every suite will make you feel like royalty each and every day. Welcome to the new Crystal®.
If you would like to learn
more about Crystal River Cruises, just give me a call or send me an email: 07841 921533 [email protected]
FOR FURTHER INFORMATION OR TO MAKE A BOOKING, PLEASE CALL:
020 7399 7604 www.crystalcruises.co.uk ABTA No.V8548 ©2016 Crystal Cruises, LLC. Ships’ registry: The Bahamas.
Jon Schofield


foCus on river cruising
Step aboard Brabant,
Fred. Olsen’s dedicated river cruising boat...
Built in 2006, this elegant vessel is in keeping with the eet of Fred. Olsen’s ocean-going cruise ships. Brabant’s bright and spacious public areas and 79 well-equipped rooms and suites, spread across four decks, provide the home-from-home feel which Fred. Olsen’s guests know and love.
Smaller-sized and classically designed, Brabant lends herself perfectly to Fred. Olsen’s approach to cruising, with around just 156 guests.
Making the most of the boat’s size, Fred. Olsen’s river cruise itineraries feature some of Europe’s most breathtaking river scenery and cities, as well as chances to enjoy journeys along size-restricted sections of rivers and calls into destinations that larger boats cannot access.
no matter which fred. Olsen river cruise you recommend to your clients, they will be in for a very special experience aboard Brabant.
Explore the real Russia with
Viking River Cruises
Viking River Cruises got its start in Russia and operate one of the nest eets on the vast network of waterways - the Volga and Svir Rivers and the expansive lakes of Onega and Ladoga among them.
From Moscow to St. Petersburg, Viking’s 13-day Waterways of the Tsars voyage reveals the real Russia to clients as they discover the history and culture of Russia’s heartland.
Guests can enjoy a visit to historic Moscow and the towers of Moscow’s Red Square as well as the canal-laced St. Petersburg. They can marvel at the beautiful Peterhof Palace or soak up
the steam in a traditional banya in a riverside Mandrogy village.
Beyond the cities, Russia’s tranquil banks are lined with idyllic forests, potato and beet elds, open plains and the impressive green-domed churches of Uglich and Yaroslavl.
‘Adventure is worthwhile’ (Aesop)
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foCus on river cruisi
Award-winning river cruises with direct ights from regional airports
Clients looking to embark on a Riviera Travel luxury river cruise can y directly from regional airports closer to home, including Belfast, dublin, edinburgh, Glasgow, Leeds Bradford, Liverpool, newcastle and manchester.
Riviera Travel’s award-winning river cruises are competitively priced and include everything required for an exceptional experience: superbly appointed suites or cabins, all meals on
board, excursions and guided tours, return ights or train travel, transfers, port charges and taxes. Clients can cruise Europe’s most picturesque waterways aboard the nest ships, beautifully designed and well-sta ed with an excellent ratio of crew to guests. 2017 saw the launch of four new ve-star ships: MS Douro Elegance, MS Emily Brontë, MS Oscar Wilde and MS Thomas Hardy.
The quality of accommodation onboard Riviera Travel’s ships is on par with the high standards of a luxury boutique hotel. These vessels feature spacious suites and cabins – many with a French balcony for unrivalled views – plus ensuite bathrooms with contemporary shower and complimentary toiletries. There are plenty of areas on board for relaxation or rejuvenation, such as the sun deck, observation lounge and bar, spa and gym.
Guests will enjoy superb dining on board, from early risers’ breakfast to midnight snacks, prepared by professional chefs using
the freshest ingredients. The menus feature international favourites, as well as specialities
of the regions through which the ships travel.
A major selling point are
Riviera Travel’s included
excursions and guided
tours with experts and
tour managers who are adept at bringing to life the destinations.
Clients can choose from 13 fascinating river cruises that include Europe’s iconic highlights as well as lesser-known gems:
n Amsterdam, Kinderdijk & the Dutch Bulb elds n Bruges, Medieval Flanders, Amsterdam & the Dutch Bulb elds n Rhine & Moselle n Rhine, Strasbourg & Heidelberg n Medieval Germany n Rhine Cruise to Switzerland (with optional Glacier Express extension) n Cruise the Heart of Europe n The Blue Danube
(with optional Budapest extension) n Budapest to the Black Sea
n The Douro, Oporto & Salamanca (with optional Lisbon extension) n Burgundy, the River Rhône & Provence n The Seine, Paris & Normandy n Enchanting Rhine & Yuletide Markets
Five-day river cruises start from £549 per person, eight-day river cruises from £999 per person and 15-day river cruises from £1,899 per person. Selected departures are available to December 2017 and from April to December 2018.
ng
CONTACT OUR RESERVATIONS TEAM:
Award-winning
River Cruises
from your local airport
Direct flights from a choice of regional UK airports
World class five-star river cruise ships
Fully escorted by a Riviera Travel Cruise Director
Guided excursions included
Optional extensions on selected itineraries
Unbeatable value for premium river cruises
Voted ‘Travel Brand of the Year 2017’ by Which? Magazine
Riviera Travel booking terms and conditions apply. Prices correct as of 25.09.17.
Call 01283 744370 or visit www.rivieratravel.co.uk/agents
CONTACT AGENCY SALES FOR SUPPORT:
Call 01283 744307 or email [email protected]
MEET OUR FRIENDLY AGENCY SALES TEAM:
Joseph Darren Tamzin Tom Amanda
october 2017
37


foCus on river cruising
Relax with some aromatherapy
if you are looking for a more relaxing tour while on a river cruise, why not choose the fragrant lavender elds...
Travel is my Therapy
In bloom from June to August in the Luberon, around the Mont- Ventoux, in the region of Sault and Valréas in France, the amazing scenery and atmosphere make the lavender elds one of the summer must-sees in Provence.
Over the centuries, lavender has been used to make soap and cosmetics; it is also part of the Provençal cuisine and lavender honey and lavender sorbets are also worth a taste! Lavender is said to heal insect bites and burns as well as repel insects. It can help soothe headaches and it is said to help you sleep.
You can visit lavender farms and distilleries, attend lavender festivals or visit the Lavender museum in Coustellet.
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october 2017
Open from february to december, the Lavender museum
includes a collection of lavender stills from the 16th century to the present time, video presentations on planting, harvesting and the distillation of ne lavender from Haute Provence as well as a visitor shop.




news
View from the Bridge...
are our sales e orts good enough to get extra clients on board to ll all the new ships ?
The Scottish Passenger Agents Association recently commissioned a survey on barriers and drivers for people to travel. One statistic really caught my eye - it said that 58% of respondents felt that nothing would encourage them to go on a cruise!
If this gure is accurate and re ective, then clearly there is a huge amount of work that still needs to be done by cruise lines, travel agents, tour operators, CLIA, and PR companies etc to get these vital ‘new to cruise clients’ on board a ship.
As I have said in a previous edition, the cruise lines have done a great job getting rid of many of the reasons why people would not go on a cruise, including investing billions in superb new ships, innovative on board facilities and products, family and single friendly pricing etc.
However, there is no magic formula to attract these people. We need to come up with new ways to showcase the bene ts of cruising. Perhaps we could highlight the incredible value for money that a cruise o ers. We could also try to to nd innovative ways to sell ex UK cruising, with so many more local port departures.
I once attended a seminar hosted by the great Bob Dickinson of Carnival Cruise Line who was the man credited with hugely increasing Carnival’s sales and even cruise sales in general.
He put forward the idea that ‘Ports sell Cruises’, so perhaps we need to put more focus on the ports of call and the tours and experiences on o er?
The fact is that there is actually a fantastic opportunity here - the agents who can best showcase cruising and break down the barriers have the best chance to tap into that 58% of people who say that they would never cruise - that’s a big number!
Ship
of the Month...
The mSC Preziosa - Beautiful modern ship with a real WOW factor
mSC Cruises are one of the biggest big sales opportunities in the market for travel agents today and most certainly in the future - a recent visit on board the mSC Preziosa con rmed this.
This oating ve-star resort o ers incredible facilities including
an aqua park, sports centre and outdoor and indoor pools. The designers have managed to incorporate everything that you could possibly want for an amazing holiday experience but have also ensured that the magical Italian/ Mediterranean elegance, air and great style still remains, no matter where you are on board.
The ship feels classy and sophisticated and to match this, you will nd the sta warm and friendly. Accommodating some 3,502 passengers, there is no doubt that the ship is large, however, it never felt crowded and there were lots of places where you could sit and relax and let the world slip by.
The onboard product may be di erent from that of many of their major competitors, but MSC Cruises is perfectly suited to families,
couples, singles - any of your clients who are looking for quality, but at a value for money price.
MSC have heavily invested in their local sales team and with many new ‘state of the art’ innovative ships coming soon, with some great itineraries, I would suggest giving the award winning Colin Rillie a call on 07917 632399 - and have a chat about how you too can get on board with MSC Cruises!
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news
The Canny Lad...
daRRen PhiLLiPS
Hi everyone, hope we are all keeping busy and gearing up for the end of year?
This month I wanted to write about
my recent cruise on Royal Caribbean’s Freedom of the Seas. It was my rst time with RCCL and I was eager to compare it with MSC, Norwegian, Disney, Celebrity and Fred Olsen, all of which I have sailed on.
Once onboard, I was pleasantly surprised! My cabin was spacious with a good sized bathroom, a huge oval shaped bed, sofa, loads of storage space, (I love the way they make use of behind the mirrors for storage too!) and a good sized balcony with two comfy oversized chairs and a table.
As we explored the ship, starting with the Sky Bar (obviously!) on Deck 13 and working our way down the bars to the British pub, the Bull and Bear on Deck 5, I couldn’t nd fault with anything!
2 FOR 1
We could always get a sun lounger, even on days at sea and the sta were always on hand to serve you a drink.....well it’s rude
to say no when they have walked over to you! The Windjammer bu et restaurant is excellent, with a huge choice of everything you could want for breakfast, lunch and dinner. I had to try and control myself - I was t to burst with the amount of food
on o er! There is also a great choice of restaurants for dinner, with some of the best meals I have ever eaten......and it was all portion controlled!
With so much to do, it’s di cult to see everything and even though there were over 3,000 passengers onboard, the ship never felt crowded. We sailed from Barcelona to Marseille, Villefranche, La Spezia, Rome (can’t spell the port name!) then nally Naples where we went to Sorrento for a few hours. I was amazed at how many people said they were not
getting o the ship at any port as they had done it before and just wanted to enjoy
the ship!
I was very impressed and would have no hesitation in recommending RCCL - I only wish I had the space to tell you more!
Thanks for reading.
darren
SHORT BREAKS
Book our fantastic 2 for 1 Newcastle-Amsterdam mini cruise until the 13 November and spend autumn in the Dutch capital from just
£45pp, return!
You can also extend your stay with our 3+ night short breaks.
Visit dfds.co.uk/dutch for more information and to book your Amsterdam short
break today.
NEWCASTLE-AMSTERDAM
WDFDS.CO.UK/DUTCH
Prices are subject to availability. Selected departures until 28 December. Credit card fees apply, T's and C's apply.
2165 - Travel Matters Ad .indd 1 o1c4/t09o/2b0e17r 210:3147
41


Gregorz... The well travelled bear takes a trip on the
Venice simplon- orient-express
– it doesn’t get much better than this!
TOP TiPS
Oh, what a lucky bear! i got to experience rst-hand what is quite simply the most famous train in the world on a trip from Venice to London on board the Venice Simplon-Orient-express!
Boarding in Venice Santa Lucia train station via the red carpet, welcomed by liveried sta , you are immediately aware that this trip
will be something quite special! The Orient- Express has always been much more than just a train journey. Ever since the rst trip from Paris to Istanbul in 1883, the glamour and romance of the onboard experience lives on.
The accommodation carriages, lovingly restored to their heyday of the 1920 and 30’s are beautiful and the dining cars breathtaking, with crisp white linen, silverware and crystal. You are transported back to the Golden
Age of Travel. Over the years, the train has attracted Hollywood stars, royalty and multi- millionaires. This trip gives you the chance to
feel like one of them – even if only for a couple of days.
Once your journey starts you can settle in to your private compartment or relax in one of the public areas and simply watch Europe’s nest scenery glide by including The Alps, Brenner Pass and Paris. The stewards attend to your every need and serve you breakfast and a ernoon tea at your leisure. No request is too much trouble. In the evening, the train comes to life in the Bar Car where the pianist plays on a baby grand while you sip a cocktail! There are three restaurant cars to choose from, each o ering the nest cuisine prepared on board and a wine list that will impress even the most particular of connoisseurs.
A er dinner, when you return to your compartment, you will nd it transformed into a cosy bedroom and you awake in the morning to new scenery and fresh croissants. I arrived in London later that day more than a little sad that my journey had come to an end.
3 ThetrainleavesVenicemid- morning with one overnight on board. You disembark in Calais and executive coaches await to take you through the Channel Tunnel and on to the classic British Pullman train for the remaining journey to London Victoria. The trip can also be done in reverse, starting in London.
3 Dress code. There is only one rule
- you can’t be too overdressed! Dress to impress for the evening on board. Daytime is smart but casual.
3 There are no showers or power points in cabins and limited space so that means no hairdryers, straighteners or phone chargers, ladies and gentlemen!
3 Did you know... when American singer Jerry Lewis took a trip on board, he booked an entire carriage for himself and his 36 pieces of Louis Vuitton luggage!
3 A famous lm producer and his daughter travelled on the train. They booked 8 cabins on board – 2 for them and the remaining 6 for the daughter’s favourite teddy bears. The steward was asked to make up the beds, tuck them in and read a bedtime story to each bear with the daughter. Why didn’t this happen on my trip I ask!!
Look out for the new adaptation of ‘murder on the Orient express’ in cinemas on 10th november. with a stellar cast including Kenneth Branagh, johnny depp and judi dench, it is sure to reignite massive interest in the Orient express. now is the time to start thinking about getting your clients on board for this once in a lifetime trip!
Where will he go next?...
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october 2017


Questions & Answers
GaRy ReaVeLy speaks to haRRieT BOyLe, Glenton Holidays
How did you start o in the
travel industry?
I started in the travel business when I was 16 working for a coach operator and my rst day in the industry was spent stamping travel brochures. I did everything from taking reservations, handling petty cash, escorting tours and even cleaning. I worked there until I graduated and then went to work in the West End in London for
a company servicing incoming groups and tours. I then moved to North Sea Ferries and saw them through the introduction of some of their new ships, covering an area from Kent to Scotland.
Finally, I moved to Glasgow in 2003 and started Glenton in 2006. It seemed like a great idea over a few glasses of wine - the only down side was despite having lots of ideas and enthusiasm, we had no money! We found a third party with Paul who came on board and helped with nancial support and connections and thus, Glenton was born!
Glenton has expanded its product -
what is the key to your success?
We carry over 40,000 passengers a year now, with 18 branded coaches in Scotland and three in England. We are very proud that over the years we have won numerous awards but we are an ever evolving business and never stand still on our achievements.
For instance, we introduced our solo brand ‘Good Companions’ – escorted holidays for the more senior market – and this continues to go from strength to strength. Clients can enjoy anything from an a ernoon trip to the Falkirk Wheel to a 12-night cruise to the Baltic.
What message do you have for the
travel trade?
Our relationship with the trade is key and we see agents as part of our long term strategy – in fact, we want to work with more agents and this is one of the reasons we became members of the SPAA. For the last couple of years we have been working with the travel trade to host Days Away to get their customers on board. These have been extremely successful in increasing awareness and mutual business. We are always happy to host an away day, in conjunction with agents, for their current coaching clients, or any potential new ones (perhaps a lunch at Cromlix House) and give them the Glenton experience.
We also tailor make products to suit
agents’ needs. For instance, if a travel agent in
Perth has enough clients who want to go to the Grand
National, we will create a bespoke tour for them to sell. This also works for tours such as Twin Town trips. Anything that might be of particular interest to their clients, we will happily work together with agents to make it happen.
We have a loyal following and retention is high which is good
for agents – repeat business is good business. We care about the feedback we get and try to action everything we can to keep our customers. Customer questionnaires are read by all managers in the business as we want our passengers to have a great experience and come back again and again to Glenton.
What are your future plans for
the company?
We introduced’ Door to Door’ last year and will continue to expand this as it’s been a great success. We also want to reinvent some
of the traditional resorts like Blackpool. There has been a lot of investment in these areas and we want to link into this.
Our loyalty programme is also quite new and has proved popular and again we want to grow this. Membership gives you travel insurance, money o day trips, rst look deals etc for an annual fee of only £20. Repeat business is a signi cant factor in our success and our travel agent partners.
Finally...
tell us about the Glenton dog?
Glenton is our Scottie dog - we wanted the business to be fun and noticeable and he is extremely popular! We post pictures of him on his travels and people love that. He’s not long back from Monte Carlo – so, well travelled indeed!
Don’T be afraiD To Dream biG!
october 2017
43


news
44
CheCk-In wIth...
Movers& Shakers
air france KLm has appointed Benedicte duval as General manager for the UK and
ireland. She succeeds warner Rootliep who has returned to the netherlands to become manager director for KLm Cityhopper.
Reporting into Barry ter Voert,
Senior Vice President Europe,
Benedicte will be responsible for
overall Passenger Activity, including Ground Services. She will be focused on ensuring that Air France KLM maintains its strong position in the UK market.
Benedicte commented: “I’m delighted to be taking on this role and I am thrilled to be working with such a dynamic team across the UK and Ireland. Over the last few years, our Group has made signi cant investment in our product, eet and route network and I am con dent that these enhancements have been well received by our loyal customers.”
Make the connection with
Members of the travel trade recently made their way to George Best Belfast City Airport for an aircra familiarisation trip with Icelandair. Icelandair’s year-round three times weekly service between Belfast City Airport (BHD) to Reykjavik (KEF) is operated by Icelandair’s sister airline, Air Iceland Connect.
2017 has been a special year for the award- winning Canadian airline air Transat! This year saw the airline celebrating 30 years of ying, with 29 of those between Canada and the UK.
Over the years, Air Transat has whisked British and Irish passengers o to explore the stunning landscapes and cities of Canada and to reunite families. Each year the airline carries over 4.5 million passengers and growth looks sure for the future.
This winter alone there is increased capacity between the UK and Canada to make it even easier to spend the festive period with family or to enjoy a fantastic winter city break in Toronto.
With departures all year round from Glasgow, Manchester and London Gatwick to Toronto, the east coast of Canada is always easily within reach. New for winter 2017, both Glasgow and Manchester Airports will see twice weekly departures to Toronto, making either a short 3-night city break or a long 6-night city break easily achievable.
Of course, it’s not just the winters that are spectacular in Canada but the country mesmerises travellers all year round. During the peak summer months Air Transat operates multiple direct and connecting ights every day from Glasgow, Manchester, Birmingham and London Gatwick to Toronto, Vancouver, Montreal and Calgary; making all the hotspots in Canada even easier to reach.
For passengers, the lure of the Rocky Mountains, the beautiful coastal cities of the Paci c North West and the iconic sights of the east keeps Canada at the top of people’s wish lists - and it’s looking no di erent for 2018!
If you have any travel trade related queries, please don’t hesitate to contact Stacey or Tony at [email protected].
Onboard were Linda Millar, Bryan Somers; Jane Magee, Bryan Somers; Doreen McKenzie, Consort Travel Group; Brendan Mallon, Roomteam; William Elliott, Portrush Travel; Angela Taylor, Oasis Travel; Carol Corey, Travel Solutions; Mike Reynolds from Icelandair; and Diane Risk from Belfast City Airport.
expanding the boundaries
october 2017


Glasgow to Munich 4 times a week from October
LH.com


foRthComing issues
46
Canada
Technology
Scandinavia
Cruise
Rail Journeys
South Africa & Safaris
USA & Bermuda
Indian Ocean
Northern Lights Holidays
Far East
World Travel Market Preview
Small Ship & River Cruise
Australia & New Zealand
USA (including Bermuda)
Small Ship & River Cruise
Short Breaks
Asia
Car Hire
Caribbean
Cruise
Ski & Snow
Winter Sun
Cities & Short Breaks
Weddings & Honeymoons
Latin America
Escorted Holidays
Middle East
UK & Ireland
Car Hire
Canada
New York & Las Vegas
Escorted Holidays
Christmas Edition
Florida
Features Calendar 2018
For more information, contact [email protected] expanding the boundaries


recruitment
Alba Travel, a division of Clyde Travel Management, is currently recruiting for a
full TiMe experienCed leisure
TrAvel ConsulTAnT
We are looking for someone who has a passion for travel, high standards of customer service, ability to work under pressure and high level of attention to detail to work in our busy of ce in Inverness. As well as helping our customers plan their dream holidays and selling a wide range of products and services to t their requirements, the role has scope to grow and develop in a friendly, dynamic team environment which is highly motivated and professional.
role of leisure Travel Consultant
• Handling reservations and bookings face-to-face by telephone and dealing with web enquiries
• Offering exceptional customer service and personal recommendations • General administration duties
requirements/skills
• Minimum 2 years’ experience in travel industry • Excellent customer service skills • Con dent and professional manner • Enthusiastic and willing approach
• Excellent travel product knowledge & passion for travel
• Galileo experience an advantage but not essential
We offer
• An attractive salary with company pension • FAM trips
• 37.5 hour week Monday - Friday plus Saturdays 9am-1pm on rota basis
Email your CV to [email protected]
The Highland’s local independent travel specialists
43 Church Street, Inverness, IV11DR. 01463 239188 [email protected] | www.alba-travel.com
Passionate about travel?
• Reservation Specialists – USA, Asia, Indian Ocean, Arabia • Air Fares and Ticketing Consultants
• System and Ground Product Administrators
As winner of TTG’s Tour Operator of the Year for the 2nd year in a row, If Only... is going from strength
to strength. If you have a passion for travel, enjoy working as part of a team and have minimum 2 year’s work experience in a travel trade or similar environment then we would like to hear from you.
In addition to an attractive salary, you’ll also enjoy
regular social events, 28 days annual leave, long-haul educational trips (for reservation personnel), discounted travel to our destinations, access to the Cycle to Work scheme, a job referral bonus scheme, complimentary tea & coffee, a Christmas shopping day off and a fully hosted Christmas party.
Think this sounds like your next challenge?
Visit ifonly.net/careers for more details.
September 2017
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ICELAND AND 20 DESTINATIONS IN NORTH AMERICA
Fly from 7 UK airports including Glasgow, Aberdeen and Belfast
Reykjavik I Anchorage I Boston I Chicago I Denver I Edmonton I Halifax I Minneapolis I Montreal I New York (Newark & JFK) Seattle I Tampa Bay I Toronto I Orlando I Philadelphia I Portland I Vancouver I Washington D.C. NEW IN 2018 : Dallas I Cleveland
+ icelandairtraining.co.uk