Travel Matters Issue 38 December 2020

ISSUE 38 DECEMBER 2020
EXPANDING THE BOUNDARIES FOR THE TRAVEL TRADE IN SCOTLAND, NORTHERN IRELAND, NORTH OF ENGLAND & IOM
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01 May, 2021 14 Nights Calling at Harwich, Newcastle, Leith, Dundee, Aberdeen, Invergordon, Scapa Flow, Scrabster, Ullapool, Portree, Fort William, Port Ellen, Greenock (Glasgow)
Experience the highlights of Scotland in style, with visits to historic castles, glistening lochs and towering mountains.
Wonders of Iceland
15 May, 2021 14 Nights Calling at Greenock (Glasgow), Reykjavik, Isafjordur, Akureyri, Seydisfjordur, Djupivogur, Torshavn, Ullapool, Greenock (Glasgow)
Our Iceland voyage showcases the island’s incredible natural scenery and wildlife.
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British Isles and Ireland Explorer
29 May, 2021 14 Nights Calling at Greenock (Glasgow) , Greencastle, Belfast, Liverpool, Douglas, Dublin, Rosslare, Baltimore, St Mary’s, Falmouth, St. Helier, St. Peter Port, Harwich
Sail around Ireland, the Isle of Man, England and the Channel Islands, taking in charming cities, beautiful gardens and sandy beaches.
Midnight Sun in the Arctic
12 Jun, 2021 21 Nights Calling at Harwich, Florø, Kristiansund, Namsos, Tromsø, Hammerfest, Longyearbyen, Honningsvåg, Andenes, Trondheim, Ålesund, Sognefjord, Leirvik, Harwich
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03 Jul, 2021 21 Nights Calling at Harwich, Skagen, Kalundborg, Liepāja, Helsinki, Kotka, St Petersburg, Mariehamn, Stockholm, Visby, Karlskrona, Gothenburg, Kristiansand, Harwich
See the fascinating cities of the Baltic Triangle in a new light from the water.


ISSUE 38 DECEMBER 2020
EXPANDING THE BOUNDARIES FOR THE TRAVEL TRADE IN SCOTLAND, NORTHERN IRELAND, NORTH OF ENGLAND & IOM
FOCUS ON... FLORIDA
PLUS
ESCAPE WITH CUNARD
QATAR AIRWAYS ADDS MORE FLIGHTS
PULL OUT & KEEP GUIDE TO
BARBADOS


in this issue...
8-9 Rediscover Freedom with Cunard
12-13 Qatar Airways -
an airline you can rely on
15 Belfast City Airport - connecting you to the
UK & Europe
16-17 Explore the mighty Mississippi with Viking
19-30 Agents Guide to Barbados
9 16
33 Reassuringly Riviera
36-41 Focus on Florida
36-37 Central Florida - Florida’s Sweetest Spot
39 Seaworld - Once in a lifetime experience
41 Call the Experts - Goodlife Florida Villas
47-48 Tradewind Voyages - a new way of life
47-48
33
39
36-41
4 travelmatters.biz


Barbados 23 28 Guide...
20 Choose a Villa holiday with Blue Sky Luxury
21 Caledonia Jets - any time, any jet, anywhere
22 Paradise Included with Sea Breeze Beach House
23 O2 Beach Club & Spa - boutique all-inclusive
24 Earn rewards at
Coconut Court Beach Hotel
24 Escape the everyday at The Crane
25 Bespoke offerings at Elegant Hotels
26 Family Friendly Sugar Bay
26 Experience the personal touch at Bougainvillea
27 Welcome Stamp at Intimate Hotels
28 Best of both worlds at Saint Peter’s Bay & Port Ferdinand
29 VIP Services with Journeys thru Paradise
29 Work in Paradise - Sotheby’s
30 Join the Barbados Elite Club
24
25
DECEMBER 2020 5


@travelmatters.biz @TravelMatBiz @travelmattersbiz @travelmattersbiz
Read previous issues online at...
www.travelmatters.biz
Roll on 2021
With the positive news of a vaccine on the horizon to protect us all from the Coronavirus, we can only hope that 2021 will take a turn for the better.
The travel landscape may have changed considerably, but hopefully the travel trade will be able to come back stronger next year, ready to face the many challenges that still lie ahead.
As we all wait patiently to be able to travel again and to help keep your spirits up, why not take a look at our Focus on the Sunshine state of Florida as well as our Agent Guide to the fabulous Caribbean island of Barbados - packed full of ideas to help you plan your clients' escape to warmer climes!
May we wish you all a safe and joyous festive season, a healthy and peaceful New Year and let's raise a glass to a prosperous 2021!
The Travel Matters Team
M
ME
E
E
ET
T
T
TH
HE
ET
TE
EA
AM
M
:
:
Andrea Pellicci
Director
07766 010272 [email protected]
Gary Reavely
Director
07762 630057 [email protected]
Hilary Douglas
Director
07989 414454 [email protected]
Travel MattersTM is published by GAH Publishing Ltd,
96 Craigleith Hill Crescent, Edinburgh, EH4 2JP
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TRAVEL NEWS
Fairs-Lloyds signs deal with Teesside Airport
Fairs-Lloyds Travel has signed a deal that will see its shop remain at Teesside International Airport for the next ten years.
A family run business established in 1979, the agency has had a store inside the main terminal building since 2008. Fairs-Lloyds specialises in breaks to Jersey and Majorca.
Loganair restores Heathrow link from Isle of Man
Loganair, in partnership with the Isle of Man Government, has launched daily services between the island and London Heathrow.
Loganair had previously taken over the route between the Isle of Man and London City from British Airways on an interim basis at the start of September and has now moved the service to Heathrow.
This will be the first time that the airline has operated a permanent scheduled service to London Heathrow, after securing runway slots for the IOM service. The route will be operated using a 49-seater Embraer 145 regional.
Loganair already operates routes from the Isle of Man to Liverpool and Manchester and has maintained the island’s passenger air services following the demise of Flybe and the introduction of Covid-19 lockdowns in March 2020.
The airline employs pilots and cabin crew based in the Isle of Man and contracts the maintenance of its aircraft to local company M&A Technical Services, which is based at Ronaldsway.
From left, Sharon Fryett, Tees Valley Mayor, Ben Houchen and Melanie Fairs at Fairs-Lloyds Travel.
OCD
OBSESSIVE. CHRISTMAS. DISORDER.
We at DFDS understand that things are the toughest we have ever seen and experienced. Covid-19 has affected all parts of our industry from Airlines, Ferries, Cruises, Independents, Multiples, Sales Managers and Representatives... the list is endless. Support can come in many different forms and we are all in this together. I just wanted to let you all know you are not alone and we at DFDS are always
here to assist and help where possible.
DFDS are still sailing, even though we are travelling at very low passenger numbers, to try and give a little hope and joy to those needing a break. Quarantine rules and restrictions are halting our ability to sell outside the UK as well as inside the UK. Operators and agents are worrying about paying bills and staff redundancies - we are all fighting our own battles that stem from the same issue.
We know that surviving these times makes us stronger and we are already closer than we have ever been as an industry. Eventually we will see the light at the end of the tunnel and our guests will need their trips, their holidays and their visits to families inside and outside the UK.
We are the most robust sector and we will overcome this. Stay strong, stay safe, enjoy the festive season and remember we are here to help, regardless of your situation. Share you load, share your feelings, share your concerns and together we can look forward to a brighter New Year.
Love
Mark Henderson and us all at DFDS
DECEMBER 2020 7


ESCAPE INTO A WORLD OF POSSIBILITIES WITH CUNARD'S 2022 VOYAGES
From palm-fringed beaches cushioned with powder soft sand,
to iridescent glaciers at the edge of civilisation, Cunard’s 2022 cruise programme offers journeys laced with intrigue, excitement and a sense of wonder. Traverse spice-laden souks in ancient citadels, taste freedom in the silent serenity of mighty fjords, and find sunshine in the welcoming warmth of the Mediterranean.
Whether embarking on a scenic cruise of Scotland’s majestic Sounds and England’s ethereal coastline or venturing between idyllic Caribbean islands, the everyday has never felt so far away.
Experience the grand imperial architecture of Russia’s cultural heart; St Petersburg on a voyage of the Baltics, or watch for whales from the decks of Queen Elizabeth as she returns to Alaska on an enthralling exploration of Glacier Bay.
Scan the night sky for the Northern Light’s luminous glow in Tromso, reveal the history of the American Revolution on Boston’s famous Freedom Trail and tempt your sweet tooth with a handmade chocolate in Bruges’ sublime confectionery shops.
If bucket list experiences beckon, the Transatlantic Crossing on Queen Mary 2 is an ocean adventure like no other. Savour six or seven exquisite sea days to do as much (or as little) as you like, before making your iconic entrance into New York
and Southampton.
Cunard’s 2022 cruise programme offers journeys laced with intrigue, excitement and a sense of wonder.
8 travelmatters.biz


A holiday with Cunard is an escape into another world. Where the ordinary is extraordinary and untold possibilities abound. A chance to experience something new every day,
or enjoy the exquisiteness of doing nothing at all. Where time unfurls at your own pace and life’s greatest pleasures are yours to savour.
Rediscover Freedom.
New 2022 voyages on sale now April 2022 – January 2023
5% saving for Cunard World Club members who book by 1 March 2021*
Customers only need to have sailed once with Cunard to become a Cunard World Club member.
Queen Mary 2 offers voyages to:
Transatlantic Crossings USA & Canada ◆ Fjords Mediterranean ◆ Caribbean European Short Breaks
Example voyage:
The Transatlantic Crossing
Southampton to New York
7 nights ◆ 15 December 2022
Cunard Fares from £999pp including flight
From $55pp on board spending money
Queen Victoria offers voyages to:
Mediterranean and Adriatic
Baltic ◆ Fjords and Iceland Atlantic Coast ◆ Scenic Cruising European Short Breaks
Example voyage:
Baltic voyage Southampton to Southampton 14 nights ◆ 19 June 2022
Cunard Fares from £1,999pp From $80pp on board spending money
Queen Elizabeth offers voyages to:
Japan ◆ Alaska
West Coast USA and the Panama Canal Mediterranean Mediterranean Fly
Example voyage:
Mediterranean Fly Barcelona to Barcelona
7 nights ◆ 26 September 2022 Cunard Fares from £1,099pp
including flight
From $55pp on board spending money
Enhanced wellbeing measures.
We’ve been working on enhanced wellbeing measures on board our ships to ensure customers will still be able to enjoy the Cunard holiday they dreamed of, even though some aspects may initially feel a little different. These changes are designed to protect the health of everyone on board and we hope that as we return to sailing everyone will find these both reassuring and easy to adjust to. As the world evolves so may our policies and procedures, but rest assured we will have every aspect of the holiday experience covered. Visit cunard.com for further information.
Contact your travel agent for more information.
*Based on cruise only fare. The Cunard Fares shown above do not include the Cunard World Club member saving.


The Voice of Travel in Scotland
In the best of traditions, the 5th of November went off with a bang as SPAA members took travel’s unique case for effective government support to the Scottish Parliament at Holyrood; and ‘Rewarded’ travel partners and colleagues for some very special efforts during the Coronavirus crisis!
There’s a first time for everything and 2020 has sprung a lot of ‘firsts’ on us - not all of them welcome, by any means! From working at home to taking on second jobs, travel people have really faced down the day-by-day heat of the Coronavirus. Yet we’ve still found the determination to raise our profile and tell travel’s story patiently and effectively - in the papers, on television and on radio.
No fewer than 100 ‘travel heroes’ joined together at Holyrood on 5th November to ‘light a firework’ under our politicians. Another first and it took some organising - but it gained strong media coverage and I was really proud of the wide range of passionate travel folk who made the effort to be there. I talked in the last Travel Matters about the pressures on small businesses - staff and owners - and it was great to see so many picking up the specially produced banners.
Coincidentally, on the same day, UK Chancellor Rishi Sunak finally gave in to relentless pressure and extended the Furlough Scheme until March 2021. At the time of writing, the jury’s still out on how effective it will turn out to be, but there’s no doubt that the travel industry’s loud and clear message is getting through. Our fight goes on!
Still pumped up from the protest on the 5th, the evening brought our first ever (virtual) SPAA Annual ‘Rewards and Awards’ show, when we applauded some of the ‘above and beyond the
call of duty’ efforts of our Associate partners and travel agent colleagues and friends.
Apart from the total roasting (!) I
was treated to by my oldest pal and Awards veteran MC Peter Martin, I’ll long remember the ‘Rewards’ for what it shows about travel people - our versatility, energy and kindness; the legendary patter and our sense of fun - always ready to make ourselves the joke!
If you missed the ‘Rewards’ - or if you just want to enjoy the Show again, drop an email to Janice Hogarth at [email protected] and we’ll do our best to help.
Looking forward, as I said - the SPAA’s fight for travel to #BuildBackBetter goes on - and that means re-energised lobbying of the UK and Scottish Governments for tailored financial support and replacement of the impossible stop/go Quarantine system with a scientifically accepted pre
and post-travel Testing regime. Tests that are dependable, inexpensive for passengers and with fast results.
Be sure, we will continue to work hard on your behalf and for all Scottish travellers - and any support YOU
can kick-in will be vital and much appreciated.
So, as we head into the Festive
Season (can you believe it's December already?), one thing's for sure. Just
as we rose to the challenges of the Coronavirus crisis, back in March - and had to learn fast how to work in new ways and meet online - we’ll make it a holiday time to remember and treasure.
And whatever 2021 brings, we’ll make it work and prosper. Because that’s what we do and who we are - Scotland’s travel people!
All the very best to you and yours, however you choose to celebrate and #StaySafe!
And whatever 2021 brings, we’ll make it work and prosper. Because that’s what we do and who we are - Scotland’s travel people!
10 travelmatters.biz


MEET THE SPAA COUNCIL
Jimmy Martin
Owner
Jimmy Martin Travel
I started my career in travel as a junior, jack of all trades
at Frutin Travel
in Leith and worked
there for 22 years,
eventually running the
show. Unfortunately we
parted company and I started
my wee agency in Stockbridge on my own.
I launched Jimmy Martin Travel just six weeks after the 9/11 disaster as I was sure people would travel again and this became a reality when business came back in a big way.... and here we are 19 years later, in the same situation.
In between these events, Jimmy Martin Travel has won many top agency awards and I have been lucky enough to be President of the SPAA on two occasions, which was certainly in a different dynamic than it is today. Thanks should go to our current President Joanne and her council, the profile
of the organisation this year has gone through the roof and connected with the public at large.
This time, I fear, it will take longer to recover as this crisis is a worldwide situation - IT WILL RETURN - but it is a question of who will survive to see it?
Several things keep me going. Firstly and foremost, a very happy family home life, my music collection and my beloved Hibs football team, who seem to have as many ups and downs as the travel business, the only difference being, Hibs face a crisis every year. I hope the travel industry will only have to deal with such an event once in my lifetime.
Paul Cronje
Managing Director
Clyde Travel Management
I joined Clyde Travel Management as
General Manager,
way back in 2008
and am now Managing Director, having been with the company for 12 years.
Although Clyde Travel
Management’s main portfolio is
business and marine travel, Clyde
also owns retail agencies - Alba Travel in Inverness and Beaver Travel in Elgin and Forres.
My career in travel, after graduating from Strathclyde University, led me to working as General Sales Manager for Intourist which gave me a really interesting background in the challenges that travel brings.
Today, I lead an international and diverse team of talented travel professionals and both I and my teams are passionate about travel, helping our Corporate and Marine travellers get the most out of their business trip. I lead my teams
in Glasgow, Sweden, India and the USA, with a total of 13 operational divisions.
I am very passionate and eager to improve things in the travel arena and to learn about new solutions. I joined the SPAA Council two years ago to be involved from the inside in order to help the industry.
When I am away from the business, I enjoy spending my time with my young family, relaxing and having fun with them.
I also love listening to music and writing short stories.
REWARDS
Awards and Rewards AWARDS
Large Tour Operator............................Jet2holidays Independent Tour Operator.....Classic Collection Most Helpful Cruise Company.....Celebrity Cruises Best Hotel Group...........................Palladium Hotels Best Domestic Airline ................................. Loganair Best Overall Airline............................ Qatar Airways
UNSUNG HERO
Company............................Fred. Olsen Cruise Lines
Individual ............................................. Anne Crowe of Clyde Travel Management
Best Lockdown Look
Female ...................Maggie Monteith of Traveleads
Male ................................... Mark Henderson of DFDS Best Zoom Call ............. Colin Rillie with MSC team
Best thing learnt during lockdown
Male ................................. Colin Currie of Gold Medal Female ...........................Tracy Laing of Kelso Travel
DECEMBER 2020 11


MORE DESTINATIONS AND FLIGHTS WITH QATAR AIRWAYS
Qatar Airways, the national carrier of the State of Qatar, currently operates more than 700 weekly flights to over 100 destinations across six continents, flying from three UK gateways, including Edinburgh, London Heathrow and Manchester, with further plans to expand their network to 125 destinations by the end of the IATA Winter Season.
Passengers can fly from Edinburgh four times a week (Tuesday, Thursday, Saturday and Sunday) on Qatar Airways’ state-of-the-art Dreamliner B787. The airline’s mix of fuel-efficient aircraft and strategic network management has enabled it to quickly resume flights and expand services in line with passenger demand.
In the face of the pandemic, Qatar Airways has solidified its position
as the largest international carrier; flying over 175 million kilometres to repatriate over 2.3 million passengers on over 35,000 flights, carrying more passengers and cargo than any other airline and fulfilling its mission of taking people home and supporting the recovery of international travel and vital global supply chains.
The airline has also worked closely with governments and companies around the world to operate over 420 charters and extra sector flights, whilst implementing the most advanced safety and hygiene measures on board its aircraft and in its award-winning home and hub, Hamad International Airport. Qatar
Airways have enforced robust health and safety measures onboard by introducing personal protective equipment for both customers and cabin crew.
These measures include offering face shields and a complimentary protective kit including a single-use face mask, disposable powder-free gloves and an alcohol-based hand sanitiser gel to all passengers, in addition to a disposable protective gown for cabin crew, which is fitted over their uniforms, as well as safety glasses, gloves and a mask.
For aircraft equipped with the award- winning Qsuite, Business Class customers are offered even greater privacy with sliding partitions and fully closing doors and an option to display a ‘Do Not Disturb’ indicator if they wish to limit their interactions with cabin crew.
Qatar Airways offers an unrivalled flexible booking policy to its passengers, demonstrating their commitment to honouring their obligations to passengers who need
to change their plans due to the impact of the COVID-19 pandemic on global travel and ensuring customers can travel with confidence.
From 14th November, passengers can use Qatar Airways services to England and Scotland from a range of global destinations also on the safe travel corridor list via the airline’s Doha hub and will be exempt from the 14-day self-isolation.
Qatar Airways serves a large number of countries appearing on the UK government safe travel corridor list, such as Thailand, Japan, Australia, New Zealand, the Maldives, Hong Kong and Singapore.
A multiple award-winning airline, Qatar Airways was named ‘World’s Best Airline’ by the 2019 Skytrax World Airline Awards for the fifth time – an industry first for any airline. It was also named ‘Best Airline in the Middle East’, ‘World’s Best Business Class’ and ‘Best Business Class Seat’, in recognition of its ground-breaking Business Class experience, Qsuite.
Qatar Airways offers an unrivalled flexible booking policy to its passengers
12 travelmatters.biz




GARY REAVELY
CHECKS-IN
WITH...
Edinburgh/Belfast - George Best Belfast City Airport/Edinburgh ATR 72 Aircraft
Following the demise of Flybe - Aer Lingus Regional (operated by Stobart Air) saw the opportunity to base five of their ATR 72 aircraft at Belfast City Airport, flying multi- frequency routes to Edinburgh, Leeds, Manchester, Birmingham, East Midlands and Exeter.
I recently took the opportunity to fly with them to Belfast, to see what measures they have put in place for passenger safety during the current pandemic.
PRE-FLIGHT ADMINISTRATION
Aerlingus.com is the place to go and it was very easy to check myself in and select my outbound aircraft seat. Aer Lingus also offers check-in at
the airport.
EDINBURGH TO GEORGE BEST BELFAST CITY AIRPORT FLIGHT
When I arrived at the airport, I went to the Aer Lingus branded desk where staff were busy helping passengers with checked bags and issuing boarding passes.
Edinburgh was busier than when I last flew from there a few weeks ago which was great to see, with its excellent safety protocols in place to ensure the safety of its guests at all times.
The aircraft arrived well ahead of schedule and boarding was very slick with passengers called strictly by seat row and separated on the walk to
the aircraft.
The ATR 72 is a twin propeller aircraft that seats 72 passengers in a 2 - 2 seating configuration. The cabin is light and airy with very comfortable leather seats and good leg room.
A big bonus is that the aircraft has much larger overhead bins than the Dash 8 aircraft operated by Flybe, so is ideal for those just wanting to take hand luggage for a short trip.
I had not flown with Aer Lingus for quite a while. My overwhelming memory of them is the friendly and helpful flight attendants and this has not changed. The crew ensured the social distancing measures as passengers boarded the aircraft, clearly explained the Covid-19 procedures in place and apologised
for not being able to provide a beverage service.
After a short flight time of 35 minutes, passengers disembarked with full social distancing procedures and the crew were great helping some elderly passengers with their hand luggage. Within minutes of landing at BHD, I was in a taxi and on my way for the very short trip into the city centre.
GEORGE BEST BELFAST CITY TO EDINBURGH FLIGHT
A 10-minute taxi ride dropped me outside the terminal of this passenger
friendly airport. I decided to check- in at the airport which was fast and simple, with just a short walk through the security check. With the airport’s Covid-19 procedures, I felt very safe and it is an easy stroll to the gate.
OVERVIEW OF AER LINGUS
These two flights cemented the view
I have always had of Aer Lingus -
with their cabin crew amongst the friendliest in the air. They happily go that extra mile for passengers - making flying with them a real pleasure.
Combine the ease of flying through Belfast City Airport with the quality of Aer Lingus and you have a great start and finish to any trip to Belfast.
In addition, all the Covid-19 procedures in place at Edinburgh, Belfast and
with Aer Lingus were extremely well executed. Great job.
14 travelmatters.biz


Connecting you with the UK and Europe
Glasgow Belfast
Inverness Aberdeen
Dundee Edinburgh
Teesside International Leeds Bradford
East Midlands London Heathrow
London City Southampton
Birmingham Cardiff
Exeter
Amsterdam
For further information about our route network or the safety and wellbeing measures currently in place in terminal, please contact:
Ellie McGimpsey
Aviation Development Manager [email protected]
+44 (0) 78 7246 1679
Diane Risk
Travel Trade Consultant [email protected] +44 (0) 77 8060 1210
www.belfastcityairport.com
Birmingham
East Midlands Edinburgh
Exeter
London Heathrow Leeds Bradford Manchester
London City London Heathrow
Cardiff
Southampton Teesside International
Aberdeen Dundee Glasgow Inverness
Amsterdam
Manchester


Explore the mighty Mississippi, with Viking
Celebrated in history and culture, the Mississippi River winds its way through America’s heartland, and Viking’s much-anticipated journeys along ‘Old Man River’ bring you the best of this exciting region. Experience St. Louis’s pioneer spirit and Natchez’ historic houses and southern hospitality. Stir your soul with Delta blues and New Orleans jazz. Retrace the steps of Cherokee pathfinders, Civil War soldiers
and civil rights heroes. Savour Memphis barbeque, Gulf seafood and Creole cuisine. Inspired by our Viking Longships® and ocean ships, the brand-new Viking Mississippi is the most modern ship on the river. Mark Twain said the Mississippi has ‘a new story to tell every day.’ Come and create your own story with us, along this fabled river.
Eight-day 2022 & 2023 Mississippi river journeys from £3,990pp
Call now on 020 8780 7985 or visit vikingcruises.co.uk
Prices & availability are correct at the time of going to print but are subject to change. From prices are based on two people sharing the lowest grade stateroom on Heart of the Delta departing on 21 or 28 January 2023. Single supplements apply. For more information please visit vikingcruises.co.uk/terms-conditions or call us.


2021 RIVER CRUISES
Portugal’s River of Gold
10 days, 8 guided tours
Departing April to November 2021
From £2,495pp
Lyon & Provence
8 days, 7 guided tours
Departing April to November 2021
From £1,845pp
Rhine Getaway
8 days, 6 guided tours
Departing April to December 2021
From £1,845pp
Grand European Tour
15 days, 12 guided tours Departing April to November 2021
From £3,345pp
Romantic Danube
8 days, 5 guided tours
Departing May to December 2021
From £1,945pp
Passage to Eastern Europe
11 days, 7 guided tours
Departing April to November 2021
From £2,495pp
Châteaux, Rivers & Wine
8 days, 7 guided tours
Departing April to November 2021
From £2,145pp
Elegant Elbe
10 days, 7 guided tours
Departing April to November 2021
From £2,545pp
Paris & the Heart of Normandy
8 days, 6 guided tours
Departing April to November 2021
From £2,395pp
Kiev, Black Sea & Bucharest
12 days, 9 guided tours
Departing May to September 2021
From £3,245pp
Waterways of the Tsars
13 days, 10 guided tours Departing May to October 2021
From £3,345pp
Pharaohs & Pyramids
12 days, 11 guided tours
Departing January to December 2021
From £4,915pp
Book your 2021 river cruise by 31 December 2020 and receive:
P£750PP DISCOUNT
PFREE SILVER SPIRITS DRINKS PACKAGE P£100 PER STATEROOM ONBOARD SPEND
With the world’s largest fleet of innovative river ships – including our multi- award-winning Viking Longships – only Viking can promise you more. More comfort, more quality, more style and more choice of cruises across Europe, Russia and Asia. Relax in spacious, contemporary surroundings. Indulge in fabulous, destination-inspired food and thoughtfully selected wines. Explore the cultures and customs of the places you visit on expertly led tours. And discover a unique and exciting new view of the world.
VIKING INCLUSIVE VALUE – SO MUCH INCLUDED
PReturn scheduled flights from London and a choice of up to 14 regional airports at no extra cost
PRiver-view stateroom
PAll meals on board including wine, beer and soft drinks with lunch and dinner
PFree Wi-Fi on board (connection speed may vary)
PAn included excursion in almost every port
PFree tea, coffee and snacks any time on board
PAll port charges, government taxes and overseas transfers
POnboard gratuities
2022 DATES AVAILABLE. PLEASE CALL FOR DETAILS.
Call now on 020 8780 7985 or visit vikingcruises.co.uk
Prices correct at time of going to print but are subject to availability and change. From prices above include the saving of £750pp. From prices are per person and based on two people sharing the lowest grade stateroom available, departing on selected dates in 2021. Prices and offers are vaild until 31 December 2020. Single supplements apply. Please note on selected cruises a visa may be required and is at the passengers own expense. Gratuities included on board ship only. Viking Mississippi River cruises are excluded from this offer. For more information please visit vikingcruises.co.uk/terms-conditions or call us.


TRAVEL NEWS
COVID-19 testing opens at airports
The first public Covid screening centre has opened at Edinburgh Airport.
The ExpressTest site is located in front of the terminal in the FastPark area of the car park. Passengers
and staff at Edinburgh Airport will be charged at a subsidised rate of £80 and £60 respectively to use the screening service, whilst it will also be available for the general public for £99.
Test results will be emailed or texted to customers typically the next day, with airline passengers advised to schedule a test 48-96 hours prior to their departure time.
Those who screen negative will be emailed a Fit to Fly certificate that is authorised by a doctor, along with their test result, but passengers will need to check whether this document will be accepted at their destination.
To book a test, visit www.expresstest.co.uk and select a date and time. Customers will then be sent
a QR code which they must bring with them to their appointment, along with their passport. The facility is open from 8am – 8pm.
Newcastle is the latest UK airport after Gatwick and Edinburgh to announce Covid-19 testing for passengers.
The testing area will be based in the Premium Meet and Greet car park building and free on-site parking will be available. The PCR test costs £99 and results are given within 36-48 hours. Newcastle airport is working with two local Covid-19 testing companies to provide the service for departing travellers.
Many destinations now require passengers to provide a negative COVID-19 test on arrival but the type of test required varies depending on the destination.
New sailings from
Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines has released details of its 2022 programme, with two brand new cruises available: ‘Canada in the Fall’ and ‘Rugged and Remote Spitsbergen’.
In June 2022, Balmoral will set sail on a 15-night voyage to Spitsbergen, in the Norwegian Archipelago of Svalbard, including a crossing of the Arctic Circle to experience the Midnight Sun. A new 19-night voyage to Canada on board Fred. Olsen’s new ship, Borealis visits seven ports across three Canadian provinces.
Balmoral’s 15-night Spitsbergen’ cruise, will depart from Newcastle
on 22nd June
2022, with
prices starting
from £2,499pp.
Highlights include
cruising Nordfjord
and Innvikfjord;
cruising by
Torghatten and
Seven Sisters mountain range; crossing the Arctic Circle; cruising by North Cape and The Horn; Tromsø, Norway and cruising by Black Glacier (Svartisen).
Borealis' 19-night Canada cruise departs from Liverpool on 28th September 2022. Prices start from £2,999pp with ports of call including St John’s, Newfoundland; Nova Scotia and Quebec.
Guests who book before 31st December will enjoy up to £200 per person to spend on board for the Spitsbergen cruise and up to £250 per person for Canada.
Fred. Olsen Cruise Lines will release its entire 2022/23 programme for its new-look fleet in March.
TIME TO GET INTO THE CHRISTMAS SPIRIT...
GIN, VODKA, WHISKY
18 travelmatters.biz


AGENTS GUIDE TO
PULL LIVE THE DREAM www.visitbarbados.org OUT &
KEEP


WELCOME
Barbados is the dream destination for your travels: with over 3,000 hours of sunshine per annum, it is affectionately known as the Gem of the Caribbean sea.
As the easternmost of the Caribbean islands and offering visitors a truly authentic experience with a rich culture and history nestled into 166 square miles, we can’t wait to welcome you!
With 80-plus pristine white-sand beaches, from the calm azure waters of the west coast to the unspoilt, crashing waves of the east, Barbados is justifiably famed for its beaches. Whilst many are recognised as the most beautiful in the world, Barbados has plenty more to offer the discerning traveller.
One can visit museums, botanic gardens, award winning rum distilleries and explore caves nestled among the fields of sugar cane. Also not to be missed is a visit to the capital Bridgetown and its historic Garrison area, listed as a UNESCO World Heritage Site.
Often referred to as the culinary capital of the Caribbean, Barbados is home to an unparalleled food scene, with
an array of outlets to try the local cuisine whether
from quirky roadside vendors to impeccable fine dining restaurants and everything in between.
Every year the island’s rich rum heritage is celebrated during the Food & Rum Festival but this is just one of many you can experience throughout the year, from jazz to sailing, gospel to reggae, swimming to motorsports and of course one of the calendar highlights, our sweetest summer festival - Crop Over!
With a range of accommodations across the island you can certainly find one to suit all budgets, whether you fancy a cosy bed & breakfast on the bustling South Coast, a five-star all-inclusive or luxurious private villa on the idyllic West Coast - you will find your home away from home in Barbados!
For current Barbados Coronavirus information, go to
www.visitbarbados.org
FUN FACTS...
Cricket is the national sport of Barbados
BSL_TravelMatters_AD_F.pdf
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Caledonia Jets
ANY TIME, ANY JET, ANYWHERE
Safe, luxurious, scaled private jet charter to meet the needs
TRAVEL IN
LUXURY
TO BARBADOS
Private Aviation, First Class Prices.
By the seat private charter brings a luxury service aboard the likes of a Global Expressor Gulfstream 6000 direct from Farnborough to Barbados. Passengers can expect spacious interiors, full silver service and the use of private terminals for a quick and elegant arrival and departure experience.
Our current service meets the demand of small groups. Scaled to demand, the size
of jet, departure airport and day/time can be customised. A group of 8 or more in any
the by the seat service to meet the needs of your client.
Pricing is comparable to a 1st class ticket with favourable commission rates.
Interested in booking? Contact a member of our team for further information.
Phone: +44 141 536 0602, +1 888 848 6107
Barbados, Scotland, U.S.A. [email protected]
WHAT WE DO
From a light jet to a commercial aircraft, 1 passenger to 400, we can provide you any jet size to meet the needs of your client at a competitive
rate.
Business Jet
From light jets to heavy, short hops to long distance, a business jet is the perfect solution for upto 15 passengers. Our team will work
the exact needs of your client.
VIP Airliner
Perfect for larger groups, a VIP liner can accomodate upto 100 passengers. Regularly chartered for business travel, tours, sporting events and corporate hospitatlity.
Commercial Aircraft
The largest of the charter options, a commercial aircraft charter can accomodate upto 400 passengers in a range
Our team are available 24 hours a day, 7 days a week to assist in any charter
caledoniajets.com


CELEBRATE
the Celtic connection...
The Barbados Celtic Festival, which takes place on the last weekend in May every year, celebrates the links between the Celtic countries of Scotland, Ireland, Wales, Nova Scotia, the Gallic regions in Europe and Barbados.
The Festival dates back to the 1990s when Welsh woman Ruth Williams brought her father’s Male Voice Choir over from Wales to perform in the Frank Collymore Hall. Since then many well known figures from all the Celtic areas
of the world have travelled to Barbados to take part and to enjoy Celtic music, activities and food.
In 2011, Carol Anderson from Edinburgh took over the festival planning and brought in the iconic folk musician Eddi Reader and her band to perform.
The festival has gone from strength to strength and has also featured Peatbog Faeries, Martyn Graves, Hamish Moore, Big Rory and Ochie, The Mackenzie Brothers and John McCusker to name a few.
Next year’s Celtic Festival will take place from 19th - 24th May and for more information visit: www.barbadosceltic festival.com
FUN FACTS...
Barbados celebrates the same Patron Saint as Scotland - St. Andrew - and November 30th is also the country’s National Day of Independence
22




ESCAPE...
Barbados offers the ultimate escape from it all, with more than 60 beaches set on 70 miles of coastline, crystal clear blue waters and a warm and sunny year-round climate.
With an average daytime high of 30°C / 86°F, the island has over 3,000 hours of sunshine each year. The prevailing northeast trade winds ensure a cool breeze and the rain typically comes in quick showers. The dry season lasts from January to June.
The west coast of the island offers calm waters and white sandy beaches. Surfers should head to the eastern
shoreline, with the Atlantic trade winds providing the perfect waves and well known as one of the best surfing spots in the world.
To the south, the golden sands and reef-protected waters are ideal for
a day of snorkelling or swimming, while the southeast coast is ideal for adventure seekers with windsurfing, sheer cliffs and fine pink sand.
Whether visitors want to jet-ski, boogie board, paddle board, kite surf, or simply relax with a rum punch in hand, Barbados has it all!
Crane Beach in the parish of St. Philip has consistently been recognized as one of the Top 10 Beaches in the world and all beaches in Barbados are open to the public.
FUN FACTS...
Rihanna was born in Barbados on 20th February, 1988.
24
Coconut Court Beach Hotel is a family-owned and run property on the southern coast. Set on a glorious stretch of white sandy beach, it is exactly how the world pictures Barbados.
All hotel rooms have stunning views of the ocean so you get picture-perfect ocean views every morning when you wake.
Since reopening on 5th September, we have made upgrades to the property including a new pool deck, new furnishings and we have ensured all necessary protocols are in place so you can
feel relaxed and safe, so you can enjoy your well-deserved Barbados getaway.
Earn cash rewards & free nights by registering and logging your bookings at:
www.coconutcourtrewards.co.uk


Arrive A Guest
Leave An Adventurer
Elegant Hotels offers 7 distinct properties, each with its own twist and bespoke offerings. From Adult-Only hideaways to All- Inclusive family resorts, unique architecture to boutique treatments, Elegant Hotels is Barbados done right. Guests can explore sister properties’ restaurants through the Dine Around Programme, enjoy complimentary motorised watersports, beach ambassador service and much more. Hop on the water taxi and explore the rest of the Elegant Hotels portfolio. There’s something for everyone in Barbados, and there’s no better way to experience it than with Elegant Hotels.
www.eleganthotels.com
EHG102_KuonitAd_Umbrella_mech.indd 1 11/11/2020 1:33:09 PM
DISCOVER...
For breathtaking views and stunning
scenery, visitors to Barbados should head the parish of St. Andrew to the eastern parish of St. Andrew.
Here you will find the ‘Scotland District’, named by the early settlers of the island as it reminded them of Scotland. However unlike Scotland, the hilly highlands of Barbados feature tropical forest vegetation, while the rest of the island is quite flat and deforested.
Known for its breathtaking view of the Scotland District, another must see is Cherry Tree Hill. At approximately 850 feet above sea level, this is not only a beautiful location, but is also a place which defies the laws of gravity - when parking your car, you will find that it will roll uphill!
Also worth a visit is the famous Morgan Lewis Windmill, where in the 19th century the harvested crops of sugar were brought to be ground to extract the sugar cane juice and then dispatched to Britain to be refined, together with molasses and rum.
FUN FACTS...
Barbadians love Afternoon Tea
25


INDULGE...
in a taste of rum
The Mount Gay Rum Tour has become one of the most popular tours for holidaymakers to Barbados.
The tour begins in 1637, just after the time when sugar was first brought to the island. Visitors learn all about the original Gilboa Plantation, in the northern parish of St. Lucy, which later became Mount Gay as well
as the copper pot sills, ageing vats and sun-driven fermentation processes involved in the making of rum. The tour features artefacts, archival black and white photo galleries, a video show and taste-testings.
There are three tours to choose from and all include
a visit to the bottling area that prepares over 15,000 bottles of Mount Gay Rum each day as well as tastings of various Mount Gay Rums.
Another rum tour is offered by St. Nicholas Abbey, which has a long tradition of producing rum. Purchased in 2006, the Abbey is currently being restored.
As one of the last surviving and intact 17th century plantations on the island, St. Nicholas Abbey is being developed as a self-supporting plantation.
To book call: +1 (246) 622-1101 or Email: [email protected] www.sugarbaybarbados.com
• 4-Star all-inclusive resort
• Family friendly
• Stylish spacious suites
• Tranquil swimming waters • Bursting with activity
RUM PUNCH
1 OF SOUR
1 PART OF WEST INDIAN LIME JUICE
2 OF SWEET
2 PARTS SIMPLE SYRUP
3 OF STRONG
3 PARTS AGED BARBADIAN RUM
4 OF WEAK
26
4 PARTS WATER OR CHIPPED ICE


From short getaways to longer stays, we provide a Welcome Stamp!
The Intimate Hotels of Barbados are right for you. Book with us NOW!
intimatehotelsbarbados
intimatehotelsbarbados.com (246) 436-2053 or (246) 622-1517
All Seasons Resort
Sunset Crest, St. James
t: (246) 432-5046
e: [email protected] w: allseasonsresort.bb
f: facebook.com/allseasonsresort
Ocean Spray Apartments
Inch Marlow, Christ Church
t: (246) 428-5426
e: [email protected] w: oceansprayapartments.com
f: facebook.com/oceansprayapartments
Dover Beach Hotel
Dover, Christ Church
t: (246) 428-8076
e: [email protected] w: doverbeach.com
f: facebook.com/doverbeachhotel
Pirate’s Inn
Browne's Gap, Hastings, Christ Church t: (246) 426-6273
e: [email protected]
w: piratesinnbarbados.com
f: facebook.com/piratesinnbarbados
Infinity on the Beach
St. Lawrence Gap, Christ Church t: (246) 623-0000
e: [email protected] w: infinityonthebeach.com
f: facebook.com/infinityonthebeach
Rostrevor Hotel
St. Lawrence Gap, Christ Church
t: (246) 628-9298
e: [email protected] w: rostrevorbarbados.com
f: facebook.com/rostrevorhotelbarbados
intimatehotelsbarbados intimatehotelsbarbados.com (246) 436-2053 or (246) 622-1517


DREAMS... do come true The story behind the tartan of Barbados
Robert & Maureen Guibal, who own and run the company, James Robertson Kiltmaker in central Glasgow, were delighted when two years ago, Shane Thomas popped into the shop.
Shane spoke passionately about his love of Barbados and the historic links between Scotland and the island. He explained that for sometime, he had been trying to find someone who would create a tartan for Barbados, which would help link the close ties between the history and cultures of the two countries.
Shane wanted a tartan using only the colours of the National flag; blue to represent the sea and sky; yellow for the golden sands of the island; and the black broken trident which symbolises Neptune and the breaking away from Britain in 1966.
Relishing a challenge, Robert and Maureen started the process of designing a tartan that would be very traditional but with a modern Caribbean twist.
Then came the huge task of having the wool yarn specially dyed to match the colours of the Barbados flag. It was then time to get the ‘Island of Barbados’ tartan into production and registered with the official Scottish Register of Tartans!
Unfortunately due to Covid-19, the launch of the first ever Caribbean tartan has been postponed however, once revealed, it will be a dream come true for Shane!
UNNA Luxury Resorts and Residences offer clients staying at both Saint Peter’s Bay and Port Ferdinand Luxury Residences the best of both worlds, with villa style accommodation, ranging from 2,700 square feet to 6,300 square feet.
Both properties offer a beachfront location, concierge service, a full range of water sports and some of the best dining on the island.
www.stpetersbaybarbados.com www.portferdinand.com
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Shane Thomas


Tel: (246) 432 5050 [email protected] www.barbadossothebysrealty.com
WORK IN PARADISE
29




CRUISE NEWS
NEW GLOBAL BRANDING FOR CELESTYAL CRUISES
Celestyal Cruises has unveiled its new brand and logo, which features a modern interpretation of the iconic traditional windmills that dot the Greek islands, along with the new tagline - “Experience life, experience the journey” which is directly inspired by C.P. Cavafy’s famous poem, “Ithaca”.
The brand draws on three Greek words - filoxenia, kefi and filotimo - which loosely translated, embodies the essence of Greek hospitality and the spirit of happiness, joy, passion, sharing and discovery.
The new livery will debut on Celestyal’s newly acquired flagship, the Celestyal Experience which will feature an enhanced onboard guest experience, including cuisine inspired by the Mediterranean diet, special selections from Greece’s globally acclaimed wines, an island beach club and a range of spa and wellness treatments.
NEW HOME PORT FOR
MSC MAGNIFICA
In a strategic partnership
between MSC Cruises, Norwegian Cruise Line Holdings Ltd and
ABP Southampton, a new fifth dedicated cruise terminal will open at Southampton, ready for the 2021 cruise season.
The new eco-friendly terminal will become the home port of MSC Magnifica for her 2021 summer season, sailing from the UK. Antonio Paradiso, MD MSC Cruises UK & Ireland told the trade: “We have seen good demand for
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difficult circumstances and are sure this demand will continue into 2021 as we see more travel corridors open up and guests start to feel more confident in booking holidays.
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for the guests. With port intensive itineraries, Saturday departures and the onboard experience offering the Best of British enhancements that were so popular during the 2018 season ,there are many reasons MSC Magnifica provides a great sales opportunity for our travel partners.”
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SILVERSEA CRUISES BECOMES MORE ALL-INCLUSIVE
Silversea Cruises is set to become even more all-inclusive, with the launch of its new 2022/ 2023 itineraries.
For the first time in Silversea’s history, travellers will enjoy at least one complimentary shore excursion, from a range of experiences in every port of call, included with all voyages in the new itinerary collection - across the line’s entire fleet of 10 ultra-luxury ships - and all cruise fares will also include roundtrip air and transfers.
Setting sail between March 2022 and May 2023, Silversea’s new collection includes 315 voyages across all seven continents, calling in 669 destinations in 114 countries, with 61 maiden calls.
Business class upgrades are also included in selected destinations and on selected voyages, such as the cruise line’s World Cruises and Grand Voyages. Special savings in the form of ‘non-use air credit’ is offered to travellers who wish to make their own travel arrangements or
to those travelling from excluded regions. Depending on Silversea’s air programme flight schedule, guests may also enjoy one or two hotel nights, or the use of a dayroom, included in the cruise fare.
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DECEMBER 2020 31


ESCORTED TOURING WITH RIVIERA TRAVEL
In these challenging times, it’s perhaps more inviting than ever for your clients to put all the planning and organising of their holiday in the hands of an expert and a great way to do this can be on an Escorted Tour. Riviera Travel offers a portfolio of tours to cater to all tastes. I got to sample one of their Italian tours, taking in Lake Garda, Verona and Venice to see how it all worked.
So, what can your clients expect
on a Riviera Travel Escorted Tour? Well, they will be completely looked after from start to finish that’s for sure. They will enjoy a well thought out itinerary that strikes the
perfect balance of free time with organised tours as well as the ideal mix of culture, history, scenery and architecture. Guests will certainly come back with more knowledge than they went with and possibly weighing a few extra pounds!
Our tour was based in the town of Riva del Garda on the banks of the Lake, which allowed us to explore
a new destination each day in the region of Veneto. Having one base meant no constant packing and unpacking which was a huge plus. We stayed at the four-star Hotel Kristal Palace, which features a rooftop with seating area, lounge beds, bar and pool with spectacular views - it all felt very luxurious!
The food was also exceptional with a different menu every day.
The quality of the tour manager
can make or break an escorted
tour and our guide, Nicola Wood
was exceptional. A Scot with Italian heritage and huge passion for the country, her knowledge was second to none and not confined only to the tours. In the bus, we were regaled with stories, anecdotes and tales that brought the entire region and country to life.
Our itinerary included a visit to a local winery (including a tasting of course), a day trip in and around Lake Garda which took in both Sirmione and Salo, as well as day visits to both Verona and Venice.
Verona is a total gem of a town. Steeped in history, it’s compact enough to get around but also packs a punch with its architectural sites.
Juliet’s house and famous balcony is there, of course, but you simply can’t beat the Arena (Amphitheatre) where you can sit and admire the views while having lunch in the elegant Piazza Bra.
Venice is obviously a firm favourite but even if your clients have visited before, they will love Riviera’s ‘Hidden Venice’ walking tour, using their local Venetian guide which takes you to places the tourists just don’t go.
Escorted Touring represents a great sales opportunity for agents, so why not get in touch with Riviera’s sales team. You can be totally confident in recommending Riviera Travel to your clients.
Hilary Douglas was a guest with Riviera Travel. For more information on all tours and holidays, including their new UK Tours programme, visit: www.riveriatravel.co.uk
Riviera has made several adjustments to ensure the health and safety of their guests is paramount during the Covid-19 pandemic and beyond. Their coaches run at 50% capacity to ensure social distancing, hand sanitisers are readily available and mask wearing mandatory when with your tour group. For the walking tours, they have introduced personal vox radios so you can keep a safe distance from the guide and rest of group. All hotels they use are fully Covid aware and cleaned to exacting standards as well as ensuring mask wearing and hand hygiene is adhered to at all times. All of these measures mean you can reassure your clients that safe touring is possible and won’t detract from the enjoyment of their holiday.
32 travelmatters.biz


The world is a liꢀle quieter
at the moment
Change your booking for free
Lake Garda, Venice & Verona
8 days from only £789PP Departures from April to October 2021
COVID Cancellation Protection included as standard
Lake Como, St Moritz & The Bernina Express
8 days from only £899PP Departures from April to October 2021
REASSURINGLY
Call 01283 744370
rivieratravel.co.uk/agents
Contact our agency sales team: [email protected]
Riviera Travel terms and conditions apply. Free amend up to 45 days before departure is only valid for entirely new bookings made between 1st September and
18th December 2020 and can only be used once. Visit the website for full details. ABTA No. V4744
Holiday happiness or your money back
Regional departures available including
MANCHESTER, EDINBURGH & GLASGOW
Classical Italy - Florence, Siena, Assisi & Rome
8 days from only £1,059PP Departures from April to October 2021


34
travelmatters.biz
GREGORZ'S BEST CHRISTMAS RECIPE FOR...
- METHOD -
THROW THE CINNAMON, ANISE, CLOVES AND ORANGE IN THE BIN. DRINK THE WINE.


TRAVEL NEWS
The Exsus Travel
team returns
The Exsus Travel team are all back and waiting to hear from agents!
Neil Sealy, Head of Trade Sales, says:
"As we start to see more destinations
opening up to UK travellers and more
enquiries and bookings coming in from our fantastic agents, we are delighted to welcome all the Exsus team back to work."
Exsus has also launched a new voucher incentive scheme for agents, to say thank you for their ongoing support. Neil comments: "We can’t let all that support go unrewarded, so we have put a new voucher incentive scheme in place for all our wonderful agents. This way, we will always say thank you for their support."
The voucher scheme is applicable to all bookings, with some exceptions like price matches. A selection of vouchers are on offer, so agents will be given a choice of retailer at the time of booking. The amounts are dependent on the booking value, going up to £500 per booking. For more information, email [email protected]
Safe & Sound at Hard
Rock Hotel Tenerife
Hard Rock Hotel Tenerife, part of Palladium
Hotel Group, has implemented a SAFE + SOUND programme that focuses on enhanced cleaning practices, social interaction guidelines and workplace protocols.
Princess Cruises announces longest ever UK season
In 2022, Princess Cruises will see its longest UK season ever, with Sky Princess cruising from Southampton in the UK from March - October 2022.
Sky Princess will be joined in Europe by four other ships for the summer 2022 season; Crown Princess will also be based in Southampton offering British Isles itineraries; the fleet’s newest ship, Enchanted Princess will sail Scandinavia and Russia round trip from Copenhagen; Regal Princess will cover the Mediterranean, while Island Princess will visit a variety of European destinations.
Sky Princess will offer 18 voyages from Southampton, and will depart for the Mediterranean, northern Europe and Canada & New England.
Crown Princess will sail the British Isles from May to October,
with ports of call including Liverpool, Guernsey,
Dublin, Belfast, Kirkwall and Edinburgh, with select itineraries offering overnight
calls in port.
I’VE BEEN GOOD-ISH THIS YEAR
All Hard Rock Hotel Tenerife guests are also offered free health care insurance, Stay Safe, which gives protection against any unforeseen circumstances related to the Covid-19 pandemic. The new medical assistance insurance is available to all guests, completely free of charge with the aim of continuing to take care of them during their holiday.
For more information, visit www.hrhtenerife.com and www.hardrockhotels.com.
DECEMBER 2020 35


Florida’s Sweetest
Spot For Fun
And Adventure.
By Visit Central Florida
From unspoiled lakes and wetlands to historic landmarks and theme parks, there are so many reasons travelers are flocking to Polk County, Florida’s sweetest spot.
Home to more than 550 freshwater lakes and 25,000 acres of unspoiled recreational parks, the possibilities to enjoy the great outdoors in Florida’s Sweetest Spot
abound. Water skiing, air boating, kayaking, world-class fishing and award-winning golf are just the start of what our incredible destination has to offer.
Playing a round at Streamsong Resort is a truly epic way to experience Central Florida’s great outdoors. This is a bucket-list destination for golfers the world over. Streamsong is renowned for its award-winning Red, Blue, and Black courses and just recently outfitted every one of their greens with Mach 1® turf – the fastest putting surface in the game.
If you’re looking for a peaceful outdoor excursion, Central Florida’s Bok Tower Gardens and Frank Lloyd Wright’s “Child of the Sun” collection are a must-see. Bok Tower, the world- famous neo-Gothic “singing” carillon tower located in Lake Wales, is surrounded by gardens that are kept with the utmost
Bok Tower Gardens - Lake Wales, FL
care. Its 205-foot Art Deco structure features the highest elevation in peninsular Florida. Guests can stroll in the shadow of the tower while listening to music from a series of bells
Winter Haven’s Chain of Lakes
Streamsong Resort - Bowling Green, FL
played from within. Its scenic vistas are unlike any other in the state. Bok Tower has reigned as one of the most popular tourist attractions in Central Florida since the late 1920s. “Child of the Sun” is the largest single-site collection of the famed architect Frank Lloyd Wright. His work here boasts 13 of his completed structures. Guided tours of this fascinating exhibit start at the Usonian House and end on the far side of Florida Southern’s campus. In the Usonian House, pieces of glass embedded in its walls act as prisms casting rays of light throughout the home.
Florida’s Sweetest Spot is also home to the LEGOLAND® Florida Resort. Built around historic Cypress Gardens, this fascinating attraction offers roller coasters, a water park and a 4-D movie theatre. Its most recent addition, Pirate Island Hotel is the first LEGO® pirate-themed hotel in North America and is located just steps away from the entrance to the park. This fi ve-story ho tel also houses the renowned Shipwreck Restaurant, Smuggler’s Bar for adult swashbucklers, an entertainment area with kid- friendly nightly programming as well as LEGO® play areas.
We look forward to seeing you and your family soon in beautiful Central Florida. Meanwhile, rest assured we’ve put proper safety measures in place for your well-being. Our Be Sweet campaign encourages visitors to take proper safety measures while exploring Florida’s Sweetest Spot. To find out what we are doing to promote safety in Polk County and to begin planning your stay, visit www.VisitCentralFlorida.org n


BOK TOWER GARDENS – Lake Wales, FL
Where imagination finds inspiration.
It doesn’t get any sweeter. Find the ultimate vacation with real Florida adventures. Start planning today at VisitCentralFlorida.org
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FLORIDA
DISCOVER THE
GREAT OUTDOORS
Visitors to the Sunshine State have plenty of choice to get away from the crowds when it comes to remote places to stay.
From swamp camping in the Everglades to glamping in a tepee
on a dude ranch, there is a range of budget-friendly accommodation that allows holidaymakers to experience a different side of Florida.
For a western type escape, the Westgate River Ranch Resort & Rodeo in Central Florida features a luxury teepee glamping experience with American-themed decor, including
a double sided stone rock hearth fireplace, cowhide furnishings, a porcelain cast iron claw bathtub and access to the resort’s 1,700-acre
dude ranch. A personal “glamping” concierge is also available who can arrange tickets to the Westgate Rodeo, pony rides and swamp buggy rides.
Further north and situated on the Alabama-Florida border at Coldwater Creek in Pensacola, is Katie’s Kaboose, a converted freight train carriage, complete with a mini kitchen, shower and full-size bed, an outside charcoal grill, fire pit and a hammock. Guests can enjoy the thrill of a zipline canopy tour across the creek or tube down the crystal-clear streams through
the Blackwater River State Forest. Secluded cabins, stilted lodges and camping are also available.
Alternatively, travellers who really want to get away from it all, can navigate their way through the mangroves by kayak to one of the chickee sites that are dotted throughout the Everglades.
Chickee huts are sheltered camping platforms used where dry land is inaccessible - a man-made miniature island in the open water of a mangrove swamp. Wilderness permits are required for overnight camping and cost £12 per person, plus an additional £2 per night.
The Trail Lakes Campground, located in the heart of the Big Cypress Western Everglades, provides a chickee hut glamping experience in chickee
huts made by local Seminole native Americans. Whilst the thatched chickees are rustic with no water or electricity, they are situated by the campground wash facilities. They sleep up to four people and cost from £150 per night.
THRILLS AND SPILLS AT SEAWORLD ORLANDO
SeaWorld’s first launch coaster, Ice Breaker, will open in Spring 2021.
This brand new coaster will be located across from Wild Arctic and will feature four launches, including both backwards and forwards as well as a reverse launch into the steepest beyond vertical drop in Florida - a 93 feet
tall spike with 100 degree angle.
Visitors to SeaWorld can also enjoy the roller coaster thrills of Mako, Manta and Kraken, the water rapids of Infinity Falls and the flume fun of Journey to Atlantis.
38 travelmatters.biz


Sesame Street at SeaWorld
Take a walk down Sesame Street for the very first time
Tigris
at Busch Gardens
Florida’s tallest launch coaster
KareKare Curl at Aquatica
Dolphin Swim at Discovery Cove
A high-adrenaline and weightless adventure
Once in a lifetime experience
Experience an unforgettable day at
Discovery Cove with our all-inclusive package.
Come up close and personal with the ocean’s most-loved creatures by swimming with dolphins.
As well as your Discovery Cove experience, make more memories and enjoy more adventures with unlimited 14- day admission to SeaWorld, Aquatica and Busch Gardens, plus free unlimited parking.
PACKAGES FROM £245PP
VISIT DOSOMETHINGDIFFERENT.COM TO BOOK
© 2019 SeaWorld Parks & Entertainment, Inc. All Rights Reserved. TM/© Sesame Workshop. Individual terms and conditions apply, see dosomethingdifferent.com for details. Price correct at time of print and subject to change without prior notice.


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FLORIDA
Experience the
Real Florida
A new tours and excursions company has recently launched in Orlando.
Real Florida Adventures aims to provide top-quality tours and excursions and will offer travellers a range of unique experiences in the Sunshine State.
The new venture is headed up by James Brown, a Brit who has lived in Florida for over 25 years. With over
20 years of experience in the tour and excursions business as well as working with other tourist attractions, James comments: “We have some amazing things to do and see in Florida and we want these to be considered as “must do” rather than a “maybe” when people
“We want to challenge holidaymakers to explore beyond the major theme parks and experience all the wonderfully unique experiences that the state has to offer.”
The effects of Covid-19 have been devastating for the global travel industry and James adds: “Starting a new company in these difficult times is hugely challenging. However, we know how resilient the Brits and Irish are and that there will be pent up demand as and when they can return to Florida.
“For this reason, we are already establishing ourselves in these markets, ready to help agents tap into these great commissionable tours and excursions which will offer their customers a truly unforgettable Florida experience.”
Initially Real Florida Adventures will operate smaller vehicles, to limit large numbers due to Covid-19, offering
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tours and excursions to Kennedy Space
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Center, Crystal River in Citrus County
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and Clearwater Beach. Plans are in
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place to extend the fleet and new tours
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will be unveiled over the coming year.
There will be four tour options for Kennedy Space Centre including Dine with an Astronaut and the Real Florida Manatee Adventure will take guests
to the only place where you are legally allowed to swim with Manatees in the USA, Crystal River.
Other excursions include a day trip to Clearwater Beach, which will offer five itinerary options including Clearwater Marine Aquarium and Winter the Dolphin.
Agents can book the tours through DoSomethingDifferent or through their preferred attraction ticket supplier.
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© VisitStPeteClearwater.com
Classic American Fun
For a taste of classic Florida, the walking district of Old Town in Kissimmee, is a throwback to good old fashioned American fun.
40 travelmatters.biz
© Kennedy Space Center
© Carol Grant-Oceangrant Images Discover...stal River Florida
With 18-acres of tree-lined brick streets, Old Town is ideal for families, with the outdoor venue allowing for social distancing if necessary. Visitors can discover over 70 unique shops and restaurants as well as family friendly attractions and rides, including the iconic front entrance Ferris Wheel, standing 86-feet over Highway 192 and offering spectacular views of Kissimmee. Also reminiscent of the classic ‘50s is the 45-feet colourfully lit Juke Box.
Weekly entertainment includes Saturday Night Classic Car Cruise (the longest running weekly car show and cruise in America) along with live music.
Located one mile east of 1-4, just minutes from Walt Disney World, Universal, SeaWorld and International Drive, the venue is easy to get to, offers lots of parking and free admission, with guests paying for individual rides.


FLORIDA
CALL THE EXPERTS - GOODLIFE FLORIDA VILLAS
Who We Are
Established in 2006, Goodlife Florida Villas deal exclusively with travel agents and are one of the trade’s preferred choice of suppliers for Villas and Car Hire in Florida.
Our team has extensive, firsthand knowledge of the homes that we offer, attractions and the whole state of Florida!
The Best Choice
Goodlife Florida Villas offer over 800 named, handpicked villas ranging from 3 bedrooms to 14 bedrooms, situated in over 60 communities throughout Orlando.
Whether it is your customers first trip to Orlando, or they are a seasoned visitor, we will have a villa to suit their needs and budget!
Our easy to use website shows live availability up until January 2024 and provides detailed information, images and even virtual tours of some villas!
Staying Safe
We understand how important it is to keep customers safe, especially during the Covid-19 pandemic.
Booking a private villa will enable guests to keep within their own bubble and guests who book a named villa will
be able to go direct to their villa on arrival, without having to check-in at a welcome centre. All villas will be cleaned and sanitised to a Covid safe standard after every stay.
For more information or for an agent log-in, visit www.glfv.co.uk or call 01254 791792
& 01254 791792
Experts in Villas and Car Hire Throughout Florida Since 2006
No better life than a Goodlife
• Private accommodation where your clients can keep within their own bubble
• Free amendments on all bookings
• Availability up to January 2024
• Over 800 named villas throughout Florida
• All homes are cleaned to a Covid safe standard
• Properties ranging from 3 bed townhouses to
14 bed villas
Visit www.glfv.co.uk
DECEMBER 2020 41


TRAVEL MATTERS FEATURES 2021
© Grande Soeur by TorstenDickmann
42 travelmatters.biz
PLUS
Air Matters supplement
OCTOBER
NOVEMBER
Escorted Holidays Asia
Small Ship/River Cruises
APRIL
MAY
Small Ship/River Cruises
Africa & Safaris
Short Breaks inc. UK & Ireland
PLUS
Luxury Matters supplement
Northern Lights Holidays
Florida
MARCH
Australia & New Zealand
Escorted Holidays
SEPTEMBER
Canada
New York/Las Vegas
FEBRUARY
AUGUST
USA
Weddings & Honeymoons
Caribbean
Cruise
JUNE
DECEMBER
JANUARY
Canada
Cruise
JULY
USA
Indian Ocean
Middle East • Far East Solo Holidays
Florida • Short Breaks Christmas Edition


agent talk small
with Bruce Cairns Travel Counsellor
Who would be your ideal dinner guest?
I would invite the great Sir Michael Palin, just to chat about his worldwide travel and experiences - all with a bit of humour thrown in.
Who would you most like to take on a world cruise?
It has to be my wife Gail. She is my favourite person, my rock and the best travelling companion I could ask for!
What is the strangest request you have had from a client?
Not my client directly, but I was involved in helping to find a client’s false teeth that he had lost on holiday - can’t say that has happened before!
Do you have a favourite film?
It is a toss-up between The Quiet Man, showing my age but I simply loved John Wayne growing up. I also love Ireland and The Blues Brothers - all that is great in a movie, with something to make you laugh, brilliant music and car chases!
Do you enjoy live concerts?
Most definitely! I went to see Michael Bublé at the Odyssey in Belfast. It was the most amazing concert and I was also treated to some wonderful hospitality from Belfast International Airport!
Tell us about your favourite destination
Wow, that is such a hard question! To decide on one favourite destination is almost impossible as there are so many!
However, if I was allowed to only visit one place ever again it would have to be Rome. Each time I visit I see and discover something new, plus you get to enjoy all the history, culture and the amazing food.
What was the best piece of advice you were ever given?
Always look after your customers in the same way that you would look after your family. Sound advice which has held me in good stead for many, many years and which I still follow today.
Have you had any famous clients?
No, but I did have to call the lead singer in a famous Scottish band to ask him to call in and pay cash for his trip after his cheque bounced!
What advice would you give young people joining the travel industry?
I would simply say - make sure you enjoy it! You will meet some wonderful people and see amazing things. Remember to take every opportunity you can to explore our wide, wonderful world.
Do you have any hidden talents that would surprise people?
I’m afraid not. No hidden talents that I can share anyway!
What is your favourite Karaoke song?
Caledonia – although I am a rubbish singer!
If time and money were no object,
how would you spend the perfect day?
I would have a full Scottish Breakfast in Fife looking out over the Forth, followed by a thrilling safari and a spot of lunch in South Africa. This would be followed by a super dinner in Rome and finally, some bar hopping in Nashville, while listening to loads of great bands
and music!
DECEMBER 2020 43


44 travelmatters.biz
SNAPSHOTS OF CHRISTMAS PAST


DECEMBER 2020 45


TRAVEL NEWS
Emirates increases UK services
Emirates has expanded services in the UK following the establishment of the UK-UAE air corridor, with additional flights to Glasgow and Birmingham, together with increased services to Manchester and London.
Flights to Glasgow have increased from four-a-week to daily services, as well as 10 flights per week to Manchester, of which six will be served by an Emirates A380 and four with a Boeing 777-300ER.
Under the air travel corridor, travellers entering the UK from the UAE will no longer be required to quarantine. UK travellers heading to Dubai can opt to do their COVID-19 PCR tests 96 hours in advance of their flight, or to do the test on arrival in Dubai.
Customers who purchase an Emirates ticket for travel on or before 31st March 2021, can also take advantage of flexible rebooking terms and options, if they have to change their travel plans.
Emirates is also offering free, global cover for COVID-19 related costs for passengers and will cover COVID-19 related medical expenses, free of cost, should they
be diagnosed with COVID-19 during their travel while they are away from home. This cover is available until 31st December 2020 and is valid for 31 days from the moment they fly the first sector of their journey.
Emirates customers can also take advantage of Dubai Connect, which gives customers transiting through its hub, a complimentary night's stay in Dubai in a four or five-star hotel, ground transfers to and from the airport, meals at the hotel as well as UAE visa on arrival where required.
The offer is available to customers booked in all classes with a best connection time that exceeds 10 hours.
Newmarket Holidays expands UK touring programme
This year, Newmarket Holidays has seen huge demand for UK and Ireland-based tours and has responded by significantly expanding their portfolio.
The company has added eight new exclusive tours in total, including a Beatles-themed musical adventure in Liverpool, an exploration of Kent’s historic Cinque Ports and castles, together with the county’s links to James Bond and a unique Highland safari in Scotland.
The new tours include several included and optional excursions, allowing customers to tailor their holiday experience based on their interests and desires. In addition there are three new Andre Rieu concerts in Belfast, Dublin and Glasgow each with a touring element added too.
Richard Forde, Trade Sales Manager, said: “Newmarket has always had
a strong presence with tours to
the UK and Ireland. Reacting to customer demand and changing market conditions, we are delighted to expand our range, enabling agents to offer their customers a wider choice. All of these new holidays are available online and will feature in our new winter brochure, which is coming out very soon!”
MAY YOUR CHRISTMAS BE FILLED....
WITH LOVE & LAUGHTER TOO
46 travelmatters.biz


From £2,199
English South Coast and Islands
04 Aug, 2021 10 Nights Calling at Harwich, Cowes, Dartmouth, Falmouth, St Mary’s, St Peterport, St Helier, Harwich
This special voyage visits the Isle of Wight during Cowes Week – the world’s oldest and largest annual sailing regatta.
From £2,299
From £1,399
Beautiful Denmark
21 Aug, 2021 7 Nights Calling at Harwich, Skagen, Aalborg, Copenhagen, Frederikshavn, Harwich
Uncover Denmark’s history, fairytale magic and mouth-watering food on this unforgettable tall ship voyage.
From £1,449
From £1,449
The Maritime Silk Route, Aus & Indian Ocean Voyages
From the end of Aug 2021, Golden Horizon heads East and takes guests on a Maritime Silk Route adventure. Our circumnavigation of Australia begins in Dec 2021. Celebrate Christmas at the Great Barrier Reef and see in the new year whist watching fireworks off the Gold Coast. From Feb 2022 the winds in the Indian Ocean follow a clockwise rotation and the East to West route from Bali to Mauritius will offer spectacular Tradewind sailing.
Fjords of Norway
24 Jul, 2021 11 Nights Calling at Harwich, Stavanger,
Leirvik, Rosendal, Sognefjord, Skjolden, Bergen, Haugesund, Harwich
Join us on a picture-perfect journey as we sail along Norway’s coast.
Norwegian Fjords Adventure
14 Aug, 2021 7 Nights Calling at Harwich, Stavanger, Hardangerfjord, Odda, Rosendal, Harwich
Our Norwegian Fjords Adventure is packed with stunning natural scenery and adventures out on the water.


Everyone needs a moment to relax...
Get a taste for a new way of life...
...and let someone else take the wheel...
Experience
the voyage of a lifetime
Powered by
The Winds of Change
to book please
visit tradewindvoyages.com or call 0808 239 9289
...and connect with the locals...